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Met Opera on Demand App Complaints & User Negative Comments 2024
Met Opera on Demand app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Met Opera on Demand? Can you share your negative thoughts about met opera on demand?
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Met Opera on Demand for Negative User Reviews
✓ Crashes all the timeCrashes on both IPad 2 & 3 after login..Version: 2.0.0
✓ Crashes on iPhone XHate to rate with one star, love the app on iPad, but this may be the only way to contact the developers as the Support link is down too.Version: 2.2.3
✓ Wonderful content, but the app is horribly unstableKeeps crashing and sometimes the search function seizes up When it works though.....Version: 2.2.9
✓ App needs an updateThis app has not been updated since 2019 and has several bugs including the lack of remote button presses. The menu button fails to respond on a regular basis as does to play/pause button. The result is the inability to pause an opera or go back once you’ve start one. I have tried it both as a free and paid subscriber. Same problem both ways. Excellent content but extremely frustrating. Beware before you subscribe..Version: 2.2.4
✓ Shows promise but needs polishIt does the trick -- it is possible to watch opera on the iPad. As has been pointed out in other views, this app is missing certain features that other iPad media apps include, such as full airplay support (not just mirroring) and better resume functions. Hopefully continuing developer attention can turn this into an app that fully leverages the potential of the iPad+appleTV combination..Version: 1.1
✓ Don't wast your money on subscriptionWe loved this app until it stopped working. Last update was supposed to fix a launch issue. I wish they fixed their employees and hire a real developer. Somebody who can finally get this app to work. I am going to claim my money back. Advise for those who consider to have this app: "Please, do not waste your money." Developer should hang his/her head in shame..Version: 2.3.0
✓ Buggy, seldom worksSuch a wonderful catalog. It just causes one to be so very disappointed when it can’t be made to work correctly. Small wonder so many of us are becoming technophobic. A real pain in the neck. Needs LOTS of work..Version: 2.3.0
✓ Content is great, app needs workFor the most part, the app does what it needs to do: playback content. I rarely experience buffering issues or drops in quality. I agree with other reviewers that it would be nice if the quality were better (especially the audio). However, in my experience there are some persistent bugs. Right now what’s frustrating me is the inability to pause playback on Apple TV. To “pause” I have to exit and then return to the app when I’m ready. Pressing play/pause has no discernible effect..Version: 2.2.4
✓ Great potentialSo disappointed that I was never able to get this app to work on either my Apple TV or phone. The free nightly streams play fine, but I received a number of different errors every time I tried to log into the new account I made. I tried on a few different days to no avail. I want to pay for a subscription, but the apps won’t even recognize my account during the free trial. Such a bummer because this app really has wonderful content..Version: 2.2.4
✓ Once happy now distressedFor several years, we have watched met opera on demand with pleasure every Saturday followed by a zoom discussion. A month we lost access and though I have tried multiple times to reactivate my app I have failed I even set up new email address to establish a new account and that too has failed. When I try to activate I get a message to subscribe. When I try to resubscribe I get a message to activate. This is the most unfriendly app I have ever used.,.Version: 2.3.0
✓ AwfulTruly terrible experience. Cannot watch anything on iPhone. The app is USELESS..Version: 2.3.0
✓ Doesn’t workDownloaded, tried to sign in but app then closed down and refused to reopen. Brand new iPad so problem is with the app.Version: 2.2.3
✓ Not buggy for me!I tried the week trial on an iPad Pro and an Apple TV 4K. Everything worked fine. The content is Excellent after all this IS the Met. However there are several disappointments. The audio is only PCM stereo on the Apple TV 4K. NO Atmos audio or Dolby 5.1 Also NO 4K video. The subscription is pricey. I have a AVR and full Atmos speaker setup connected to the Apple TV 4K. The Met app audio was mediocre compared to the competition like Carnegie+ which has Atmos and Dolby 5.1 audio and also many 4K Operas. Since the Met subscription is $15 and Carnegie+ is $8 I believe the Met sub is way overpriced… close but no cigar until the Met drops the price or gives out promo codes…. FWIW Carnegie+ is available as a Apple TV “channel” not as an app..Version: 2.2.9
✓ Great choice substandard technologyThis should be a wonderful app for opera lovers. Instead, it’s frustrating. The sound distorts in loud passages and opera is full of loud passages. The video can not remember where you stop. Today it lost the opera I partially watched on the weekend. It is totally missing from the menu or search. The Met should hire someone who knows modern video streaming..Version: 2.2.4
✓ Keeps crashing please fixI paused while watching one of the shows on my Fire TV and when I tried to play the show, the app crashed completely. Now it does not recognize my email address when I tried to sign in again. I even tried a different email but it kept saying the new email was invalid. I was basically forced to cancel my subscription. What a shame. The catalog of operas looked so promising, the quality of the shows was top notch but this app has too many flaws and bugs. I implore the developers to fix this issue. Judging by the many negative reviews here, some action/accountability needs to be taken. Many people share the same sentiment..Version: 2.2.4
✓ Very frustratingI continue to be charged for a subscription that doesn’t actually allow me access to the site or app. The “manage my subscription” button is on a loop of pulling me back to my account that tells me that I’m already subscribed or the app itself just crashes. There needs to be a website to access these archives or the app just needs to be completely shut down all together..Version: 2.2.9
✓ Where have the subtitles goneThe performance of this app is so erratic it is hardly worth having. For the past few weeks no subtitles appear on screen and MetOpera doesn’t seem interested.Version: 2.2.4
✓ Don’t subscribe until website is back onlineThe Met Opera has had a huge web event and is down at the moment, wait until this is resolved until subscribing. I’m currently being billed for the app to crash when I try to use it..Version: 2.3.0
✓ Subtitles vanishIf you never pause the stream, you’re fine. Otherwise, any pause will make the subtitles disappear, even if you skip y the next chapter. Quite unfortunate..Version: 2.2.4
✓ Subtitles don’t seem to appearI’ve had to start watching on the laptop because I can’t see the subtitles on the app..Version: 2.2.4
✓ Irritating issuesGreat content hampered by poor software. 1. The status bar is visible on my iPad and cannot be suppressed. 2. The Apple TV app cannot pass audio to Sonos via Airplay. Every other app I use can do that. The iPad app can do it, but I’d like to watch on my TV and listen on my Sonos Play. This has to be easy to fix. And it would make a difference..Version: 2.2.4
✓ Lacks Basic FuctionalityThe app does not go widescreen when sending the image from the iPad to a TV. Also, there is no resume fuction. Therefore, everytime you pause to do something else, when you return you have to restart the opera from the beginning. Yes, I know I can fast forward, but I don't appreciate having to do so every time. Buying or renting the same production through iTunes is a far better option. Unfortunately there are far less operas available in iTunes Movies. And another thing ... Not a single La Traviata!? Really!?.Version: 1.0
✓ White horizontal bar on bottomI just downloaded the app. My wife has subscription. We have enjoyed opera on big screen. Our technique that’s works is stream from laptop with HDMI connection to AV receivers. Got new iPhone. Download app both on TV and IPhone screen an annoying white horizontal line. Hire technicians from you tube please. When I use the device and sign into the website it works. Fix the app.Version: 2.2.9
✓ Pause broken on Apple TV appI love this app but just yesterday (11/14) on my Apple TV (4K) the pause/play button on remote no longer works. On other apps like HBO, Disney+, etc it still works fine. I’ve tried everything I can think of, restart, delete & reinstall, unplug Apple TV device - nothing has helped. VERY, VERY, VERY frustrating and seriously diminishes my enjoyment of the app without the flexibility of being able to pause. I’m hoping for a fix soon..Version: 2.2.4
✓ Dreadful appAwful app, doesn't work on my Apple TV or iPhone. Don't waste your time on it. Great pity..Version: 2.2.9
✓ Amazing array of Content, but Terrible Customer ServiceI am very unhappy with the amount of time and effort it took me to resolve an issue. It felt to me that MetOpera started from a position of not believing me despite repeated sending of proof that I had paid for the subscription and my telling customer service that I had been using the app until just a few days ago without incident. Instead I had to make repeated calls to apple which totalled roughly 1.5 hours of time and send repeated emails to MetOpera as well. Rather than thinking there may have been an issue on their end (which indeed there was) instead they made me do all the legwork. Very frustrating experience and a big waste of my time..Version: 2.2.9
✓ Apple TV versionWhile we love watching the gorgeous Met operas on our TV, we are totally frustrated that the TV version of the App doesn’t recognize the pause/resume button of the Apple remote. Neither does it allow movement within a video segment by dragging the marker along the time line. In fact its time line display is confused..Version: 2.2.4
✓ Please add Airplay supportAs an iPad3 user I am generally happy with this app, but after having bought an AppleTV to find it wasn't compatible with my tv, buying an iPad cord (RCA-TV), and then once getting the Apple TV finding out the subtitles, which work on Netflix, don't work. I am offended that I've paid money in support of this app whole heatedly and at the least the subtitles don't work in either form of getting it to my television screen. As a patron of the met and a loyal fan, PLEASE FIX THIS APP!.Version: 1.1
✓ I love Met, but this app is outdatedI go to met very very frequently and am absolutely charmed by Met recording’s video/sound quality. However, here are a few suggestions to make this app a bit modern (maybe closer to the Deutsche Grammophon apps): - allow offline contents please - fix the subtitles (if you turn on the subtitles and leave the app playing in the background, the subtitles will not appear unless you go back to the homepage and re-enter the opera again) - now, the dream - to make this app truly cutting-edge, the Met should offer viewers to switch between multiple angles. Sometimes the director’s cut may cause the users to lose sight of the breathtaking grandeur of the opera’s staging. The ability to switch between, wide angle and close-ups would be truly amazing. - since for every opera the met has already prepared massive amounts of information on the program pamphlet, why not also provide them here on the app in addition to the just synopsis..Version: 2.2.4
✓ Absolutely AnnoyingHuge problem with using app as they base everything on their own login .. so I paid for the app through iTunes but it didn’t register, offering me a free trial if I gave card details to subscribe ( which I’d done already ) .. . red lettering under the login page said do you want to use iTunes ( after I’d paid ) which I’d press and it simply disappeared and nothing else happenned. I applied for refund. So disappointing. Also check the needed specifications, which I found on a page ( that said use Amazon to pay ) It said things like can only use M1 chip or layer. And I got an email saying the live streams are over but they have a vast library .. i knew that already .. just not what one would expect from such a resource.Version: 2.2.9
✓ Extremely AbysmalAn utterly dysfunctional app that fails to deliver even the most rudimentary of functions. It certainly discouraged me from transitioning to full subscription from the trial version. On the scale of 0 to 10, it certainly should be awarded 0..Version: 2.2.9
✓ We like Opera, but not this sizeWe bought subscription for Met Opera on Demand, we can watch in the iPad, but we are old, we need a bigger screen, our Laptop at least, we thought in our Apple TV could be great but this is not a choice, we are cancelling our subscription..Version: 1.1.3
✓ CuratorI’ve got no idea who’s in charge of selections in the catalog, but it’s poor at best. Good bye!.Version: 2.3.0
✓ I watched an opera titled “Buffering”I was so excited to download this app, but I had trouble from the start. I tried to register, but it told me my email was invalid. (Which it was not) After I finally jumped that hurdle on the third attempt, I tried watch anything, but all I got was the spinning wheel of death or a blank screen. Not one performance would come through. How truly disappointing, I was so happy to finally watch opera, only to be let down. This app definitely needs some maintenance, this is certainly not how one of the better known opera companies should be represented..Version: 2.2.4
✓ Great until it’s notI purchased a subscription to Met Opera On Demand for my dad. He loves the content. There are a great many performances available, going back quite a long time, and including both HD and SD content, with lots of new content. My dad is a lifelong opera fan, and he is happy as a clam watching or listening to great opera every night. Unfortunately, the app on our iPad has started crashing every time it’s opened. This makes it useless on that platform. We already bought a new iPad because the app was crashing on our old one. Tech support kept telling us they knew about a bug and that it had been fixed. Not so in our case. I get that older technology becomes outdated and stops running some apps. That’s on Apple. But this is a newer model — iPad Air Wi-Fi running the latest OS (I updated as a troubleshooting measure, to no avail). The subscription is quite expensive. I expect full functionality from the app. You can’t simply ignore customers who have lost the ability to use what they have paid for on your so-called supported platforms. This is IOS we’re talking about for Pete’s sake. Fortunately we can still use the app with our smart TV. I would advise people not to invest the money if you are counting on this app to work with an iPad, especially if it is an older model. We are sympathetic to the Met during this difficult financial time for the performing arts. Nevertheless, they should seriously consider a shake-up among their contracted app developers..Version: 2.2.8
✓ Just needs a few things to be amazing.Like a lot of others, I almost don't want to says anything negative because I really love that this exists and that the met provides such easy access to their archives. Still, it is far from perfect. As others have mentioned the fact that it does not remember your place can be a pain, especially when an accidental push of the home button means you have to start over and find your location. Luckily they break it down into chapters, but it's still something I'm used to in nearly every other app (even safari saves your place in the middle of a video if you change apps). Perhaps the biggest complaint, though, is that the audio seems incredibly compressed. When a full chorus is singing it gets really tinny and kind of unbearable. I've listened to the same sections streamed through the met's website and the sound quality there is much better. I have a great connection (about 10mbps) so i'm pretty sure its not that, and the video always looks pretty good. You won't notice if you're listening through the iPad speaker, but plug in headphones and it can be distracting. Actual airplay support (not just mirroring) would also be a plus, and would maybe convince me to get apple tv! Anyway, I hope they improve it, because I love both the service and the level of quality that I find in all of the met's productions..Version: 1.0
✓ Terrible AppI am very disappointed in the app. I organised a monthly subscription and it still won’t let me view any of the on demand performances. I would not recommend this app to anyone. There is not even any contact details to inform service support at the Met on the Opera, app or website. There goes my money!! Not happy at all..Version: 2.2.9
✓ Metopes on demandMetopera has not received my payment.Version: 2.2.9
✓ TerribleI gave this app as a present for Christmas. It has not worked properly since I downloaded it. The screen flickers on and off of the screen. The video selection is very small as well as no new content. (They say once a month) As a current subscriber myself I am very dissapointed. The non use of Airplay is a disgrace. Mirroring flat out does not work. An update to include airplay and some new or old content would be a great improvement. Lots of room for improvement here folks. Ipad 2 user..Version: 1.1
✓ Persistent “connection error” in the recent monthsThough the app does need some improvements I used to fairly enjoy it until a few months ago when all of a sudden I suddenly cannot anymore use it. I keep getting a “connection error”. (Needless to say I don’t have any internet connection issues with any other app or web access). It’s literally non functional. Not sure how this issue could have been released and not fixed for so many months..Version: 2.3.0
✓ More Accesability PleaseI was so excited to see that this existed, but was hoping for an opportunity to use it with my Iphone 5 and Apple TV. I've been hoping for a way to watch opera on the Apple TV and can't wait for them to figure that out. Until then its rather useless to watch such big beautiful productions on handheld devices, but I'm thankful for the attempt at progress and can't wait until I can watch them on my large television!.Version: 1.1
✓ Too many issues with connectivityLove the concept of the app, and the offering is phenomenal. However as an app it simply doesn’t hold up as a streaming service; unless you’re connected to a really strong WiFi you can’t get through a piece without having to stop & restart the app a million times. This is partially because of unrelated connectivity issues, but I try to watch operas on the same train journey every day and YouTube streams just fine, whereas the Met app can’t last even 5 minutes, indicating to me that it’s clearly related to the way in which the Met chooses to stream its operas. It’s nice that they’re in HD, but in my opinion - and given the extensive measures it takes to connect the app to a tv (aka through screen mirroring from your phone) - I would say simplify the stream, make it way easier for use as a smart phone/tablet app, and then it’ll easily be a 5 star app. I never write reviews but am hoping this provides useful feedback to the developers rather than pointless moaning. Maybe this is just my experience, but hopefully something can be done, as I’d love to continue using the app but without improvements in this regards I’m simply going to have to cancel my subscription..Version: 2.2.4
✓ Only works after updates and reinstallationsIncredibly frustrating app, generally crashes on login. Got a moth-to-month sub for my father, a Met ticket subscriber every year since 1958, yes 65 years - he loves opera and the Met so much he got a sub starting when he was 18. To get this app to work, I’ve had to: update the latest Apple o/s patch; and/or repeatedly uninstall and reinstall the app. I “restore purchases” and it works for a week or two and them i have to try all over. This is for both a modern iPhone and iPad. So how do you think the average Met aficionado will do with an app that requires this kind of fiddling? Never seen anything like it. Terrible..Version: 2.3.0
✓ Terrible selectionI don't know who the curator for this application is, but after paying month after month for a couple of years, you'd expect the Met to give you access to good quality videos of some strong performances. However, most of them are from several years back, with the poorest visual definition you might expect and sound with no remastering at all. They have more audio of performances than videos as well. In any case, I would not recommend this application any more after being patience for quite some time..Version: 2.3.0
✓ Poorly thought outWithout Apple TV support what is the use of this apart from making some money for the Met. You can't really watch a whole opera on a small iPad screen. The Berlin Philharmonic is the bench mark site for this kind of broadcast. That is worth having..Version: 1.1
✓ Horrible AppA total waste of time. I signed up to subscribe and got to watch Turandot. Next time I opened the app, it wouldn’t play anything. And when I clicked on “Restore Purchases,” it just crashed. Needless to say, I deleted the app and canceled my subscription..Version: 2.3.0
✓ Poor hosting, therefore unsubscribingLove opera and the Met, but the failure rate of this app’s host servers is truly frustrating. The content will stop streaming a few times through each title, and resolution drops in and out all the time. These ubiquitous issues are suffered on our Samsung TV apps, iPads, Apple TVs, and iPhones. Again, wonderful content, but with the reliability of a teenager. I’m afraid that we’re compelled to unsubscribe. Please notify us when you get your game together..Version: 2.2.2
✓ Cant get subscription to work:(Not sure why it has to be so difficult to link subscription to the app. Paid for it but can’t use it..Version: 2.2.4
✓ New subscriber, app unreliableThe last thing The Met needs is an expensive app that doesn’t work, but here we are. I wanted to see Der Fliegende Hollander from March 2020 in the worst way and it final appeared in streaming. I signed up for a full year of On Demand. Now it doesn’t recognize I am a full subscriber on iPad or iPhone. Sometimes it works. I have deleted and re-added. Contacted Apple who confirms I am all set. So it’s a serious disconnect..Version: 2.2.4
🙂 Met Opera on Demand Positive Reviews
Met Opera on Demand works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Met Opera on Demand.
⛔ Met Opera on Demand Problems
