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Burner: Second Phone Number App Complaints & User Negative Comments 2024
Burner: Second Phone Number app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using Burner: Second Phone Number? Can you share your negative thoughts about burner: second phone number?
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Burner: Second Phone Number for Negative User Reviews
✓ False advertisingSays it’s available in Australia - why mislead people in thinking a Australian number is available as useless if not.Version: 5.2.5
✓ Can’t accept messagesBought 3 numbers and not one will receive a sms Stay away.Version: 5.2.1
✓ Errors and doesn’t think I subscribedI subscribed yet the app thinks I don’t have a subscription and errors on every screen. Was not able to create a single number or send a text with my subscription..Version: 5.3.5
✓ US onlyWhat is the point of this being on the Australian app store when you can’t use an Australian number? Useless. Avoid..Version: 4.3.3
✓ Forcing users to subscribe - lame!This used to be my favorite burner app. But now they changed the way it works. You can nolonger extend your burner once your month is up. Instead they now force you to "subscribe" to a number. No more renewing a number using credits. This really sucks because I spent a ton of $ on burner credits but now I can't even use them..Version: 5.1.1
✓ Bs appTrash, I clicked on “no thanks” and it took money from me.Version: 4.1.1
✓ When it works, it's greatHave been using the app for a couple of months and in between subscription renewal time, it works great! Both times at monthly renewal, despite all going well with my payment (auto pay, Apple confirms active subscription), the number suddenly disappeared and I no longer had an account. Support has been very responsive (Thank you!) and both times this happened they fixed it, but also, both times I went an extended period of time without access to the number I paid for and without access to my old messages: this is a problem. I am waiting to see what happens for month 3: will you have fixed the problem at subscription renewal time, or will I lose access to my number and messages again? This is a potentially very useful app but not if it stops working temporarily every month requiring tech support intervention to reinstate service. Fingers crossed they have addressed the problems....Version: 5.1.2
✓ Garbage.Just signed up for a free trial, it automatically charged my credit card $27, I’ll be lodging a complaint with Apple..Version: 4.3.12
✓ HorribleI used to love burner! Truly! I used it as my second number for work calls and messages so I didn’t have to close off my whole phone when I’m off work. But omg, after they did the new upgrade it’s almost IMPOSSIBLE TO USE IT. I can’t find numbers, messages don’t get saved, it’s really hard to type if you want to add something and/or use space and/or edit anything at the beginning of the sentence after you wrote it, I can only type one letter and it gets me back to the end of the whole message so I have to delete and rewrite it, I can’t copy paste it. Disaster. If that wasn’t bad enough, burner became the slowest operating app I ever used. It freezes, slow down, gets me out of the app in the middle of messaging, I can’t talk on the phone and type simultaneously. Honestly, get the old version of it back for gods sake. The experience of using it became very very uncomfortable..Version: 5.1.2
✓ App doesn’t working perfectly with contacts access ONGreetings, recently I am having a problem with the app, when I give access to my contacts and I enter the app it takes a long time to present me the list of conversations, however it freezes, do not load my chats and do not send or receive my messages either, it takes a long time to normalize and once the app is stable everything works fine and my contacts saved on my iphone appear but if I exit the app to another one or home screen when I return to burner the it happens the same thing but if I turn off the access of burner app to my contacts everything works perfect but without having any of my saved contacts just number show up. I think it's a bug that needs to be fixed but it's very annoying and the support doesn't help at all through mail. I NEED TO SEE ALL MY CONTACT AND THE APP WORK PERFECTLY WITH THE ACCESS TO MY CONTACTS “ON”.Version: 5.3.0
✓ PICTURE MESSAGING DOES NOT WORK!I had a client pay nearly $500 USD to have my phone number. I chose this Burner app because it offered picture messages that I could send and receive. Once I paid for the best plan, I quickly realize none of my photos were going through. I couldn’t send them to myself or my client. It looked like they went through but we never received them. I messaged support and they told me it should work, and to uninstall the app and reinstall... so I did that, and when I logged back in it actually made me pay AGAIN, but tbh the money wasn’t the issue. I can afford a few bucks, but I NEEDED this to work as someone paid me hundreds for it. So reinstalling it didn’t work. I messaged support again and they said they could offer me another line for free, which I didn’t want bc my client already had “my number,” so it would be weird to change it so soon, but I said as long as it worked I’d figure it out. Setup that new line, tested it out, same exact issue. I’m using an iPhone 12 Pro Max. Taking the photos within the Burner app itself. Their latest email said the specs of my photos are correct and that it should work... (but it doesn’t). And then they said the only thing they can do is offer a refund, but since it was purchase in the App Store, they CANT process a refund... LOL they contradicted themselves in the same sentence. Ridiculous products. If you need picture messages. DONT USE THIS APP!.Version: 4.3.5
✓ BewareThey make it impossible to unsubscribe to the app.Version: 5.2.4
✓ Great Concept - UnreliableLove the idea for this app. I sell things on Craigslist and using my actual # was getting me added to massive SMS spam groups. Worked great the first month. Just renewed and notifications stopped working. Only other thing that changed was update the other day to 12.1.4. Sometimes I'll get notified of texts, sometimes I won't. Even when I do, upon opening the conversation, the app hasn't updated with the text (even if it was present in the notification)! The only way I can see it in those instances is to force-close and reopen the conversation. Other times, I never get a notification and when I go back to check, the other person texted me what seems like hours ago. It only shows me the last time I sent a message, so I'm not sure. This needs to be fixed. I won't be renewing this month if it's not. Also, there should be a time stamp on every message. Either via pulling to the side like in Messages or long/3d-touching a message..Version: 3.9.0
✓ SCAM WARNING !$12aud and it doesn’t work I have proof disgusted in this company. I hope they go to jail for this scam!.Version: 5.2.2
✓ Do not waste your timeReally bad experience on trial period and I was charged. I deleted the app and try to log in with a different user and still doesn't work. Useless app and poor customer service.Version: 5.3.8
✓ Spam calls?I downloaded this app for a small purpose of not revealing my phone number if I have to verify something (which verification on some apps don’t even work). I used my real phone number to get the burner. I have not ever gotten random calls from number that I don’t even know of until I put my real number into this app. Take note that I didn’t send a single message or call using the burner number, as I had no use for it, so then I burned the number right after I download the app then deleted the app. The next morning, I received random calls from people in which I don’t even know who they are. I don’t know if they are spam callers or just people who got my number somehow and one even tried to FaceTime me. I have blocked a few of the numbers because one had repeatedly tried calling me and I texted them and asked them who they are. They said a name in which I didn’t know of and then I told them they had the wrong number. Please tell me how I can stop this and why this happens..Version: 4.1.2
✓ Latest Update Is BAD (Updated)The new update: I can no longer delete messages; hyperlinks in messages no longer connect; the new update keeps asking me to sign in to the app every time. This app worked great— flawlessly even. The update is a major misstep. If I can’t delete messages, I’ll be canceling my annual subscription PDQ. UPDATE: I spent an evening going back and forth via email with the app’s customer support trying to isolate, identify, and address the problems with this problematic update. Nothing was resolved, the problems still exist, but I have to give a grudging second star for the quick responses and efforts of the developers. Having said that: the app update is still a hot mess. Here’s hoping an update is pending that addresses the crippling flaws of the current app version..Version: 5.0.1
✓ Doesn’t work. Send a note to company. No answer.Fail..Version: 5.3.6
✓ Privacy NightmareJust look at how much of your private and personal information it collects. This is spyware disguised as an app..Version: 4.3.8
✓ Don’t deliver what they sellIt’s supposed to be unlimited but there is a daily limit on the number of calls. They told me I did use Burner for business purpose even if it’s not the case. Hmmm…. They advertise Burner as an app to help managing your business!?! Rather than respecting the package advertised and sold, the tech support try to upsell an another call service on another app ( diaper) without being able to transfer my Burner number..Version: 5.1.1
✓ Got pricey and support tends to point blameBeen using the Burner app for years. All of a sudden, it got pricey. They’ll deactivate lines with 10 minute warning. What company does that? Once it’s reactivated, everything is erased. Tried to port the number. Got the run around. Your phone number is your account number. That is an extreme security concern. But it doesn’t work anyway. Can’t port the number out because support kept saying the account number is the phone number. Tried it to two different prominent carriers. Does not work. Then they try to blame the carrier for entering the wrong account number. How can they enter the account anymore wrong when it’s the same as the phone number. Been a happy customer until the company got greedy and their support got worst and incompetent. If you’re willing to spend $6/month. Just find a dominant carrier who’s in the business for years. Literally anyone else is better than Ad Hocs burner app..Version: 5.2.0
✓ TerribleDoesn’t tell you that you can’t use in Australia the man takes your money..Version: 5.2.2
✓ This app has so much potential but…The app is good but can be great, however the developers seem to do the bare minimum 1. The developers got rid of Face ID unlock - this was much better than having to put a pin in each time you want to unlock 2. When you edit a contact and hit save the photo, notes, and the number the contact belongs to don’t always save 3. No capability of sending video MMS 4. An option to assign a different ringtone and test message tone is missing - If you want to distinguish between your burner texts vs other texts you can’t because there is no option to pick notification tones 5. The design looks like something from the 80’s - it would be great if the UI reflected the iOS standards - rounded corners etc. Looks like a 15 year old built the app and did nothing to make it aesthetically pleasing 6. Why would you have the option to pick colors for each number but limit the color choices to just a few colors. Provide a color selection tool rather than these pail boring colors 7. Also what is the point of changing the icon of it still says burner underneath the icon..Version: 5.3.2
✓ New Version SucksThe Latest Version of the Burner App honestly sucks. Many of the features are gone, and when I delete a conversation, it comes back when You refresh. As well, no more face id for unlocking, the app took a major downgrade from the previous version..Version: 5.0.1
✓ Stopped working after one dayI paid the subscription and the app stopped working the next day. Don’t invest in it..Version: 5.3.2
✓ Worked for a month now they just take paymentWorked for a month now they just take payment it hasn’t worked or let me Use any numbers for almost two months they just avoid emails and ask me to rest it on my side witch I’ve done. Still nothing , don’t waste your time or money. Also it Isn’t that cheap.Version: 5.0.2
✓ Over rated appIt's only has limited texting time which is so bad, you should be able to text all through since you subscribed to it.Version: 5.3.6
✓ Used to be great, now not so muchUsed to work for phone verification, no longer works for tinder, no longer works for okcupid, doesn’t work for google verification. It’s still good to use for stuff like craigslist when you dont want to give out your real number. This problem is not completely burner app’s fault, more to do with these dumb companies who want to data mine you and sell your number. I get constant spam calls on my real number and using burner numbers is a defense against that trash. The whole phone number system is broken and outdated. We need a better way to protect our numbers from these sites that sell them to spammers. I am tired of the car insurance bot calls i get every day. So yeah burner needs to find new numbers that pass verification or at least warn users that this app will not work on certain sites. Again it used to be great and I used it with tinder and a bunch of apps and it worked fine. It still works with Bumble for now but that’s likely due to bumble not checking whatever voip number lists that google and match group(owns tinder and okcupid) are now using. I’ll still use it for giving out my number to randos on craigslist etc but worthless now for sms verification for most sites..Version: 4.3.5
✓ RubbishYou no longer can extend a number but forced to subscribe and my options are one of two the lesss is 3 lines why would I want 3 lines? After the month I’m done being able to keep a number just by adding credits was great..Version: 5.3.6
✓ Use to be awesomeNow it's got all sorts of changes from original program that are annoying especially for what I use it for and have for years collections. When you type in numbers it won't show previous texts so you have to send a message to see old text of find it in list which is nearly impossible. It use to function like regular phone land pull up previous messages when you text. This also causes issues if you fat finger a number I am constantly sending to wrong people because I can't tell or see if I sent them a message before. When you copy a message and then try to delete part of the message like name or another part of it then it takes you to the end of the paragraphs and you start typing over what's already there. They broke an awesome program now it's just annoying. Don't make changes if you can't keep what was working the same and just add upgrades. I reached out about fixing they haven't done anything it's horrible service..Version: 5.2.2
✓ ADD A 1 LINE SUBSCRIPTIONADD A 1 LINE SUBSCRIPTION You have 3 Line, 10 Line and a 25 Line Subscription. ADD A 1 LINE SUBSCRIPTION Thanks.Version: 4.3.12
✓ OkWorks good but not easy to find how to cancel subscription.Version: 5.3.1
✓ Didn’t cancel subscriptionI tried the free version which would expire April 30, I canceled I believe April 26. At the time it showed it was canceled, but I was just checking and apparently it’s still active till may 30 and now there is no option to unsubscribe????.Version: 5.1.0
✓ Love the app in general. requirement to press 1 on accepting calls prevents hands free use.So in general I love this app & have been using it for a few years now. What I love is that especially when trying to hire someone for a job or service on Kijiji or Craigslist. I do not have to give out my permanent phone number in case someone turns out to be spooky, crazy & or a stalker type & I have run into that. That I can also at the touch of a button change my phone number free of charge once a month with my subscription is invaluable. I love that it does text messaging as well & performs all the important functions of a cell phone. I also love, but have not yet used the VoIP feature . What I don’t understand & am not thrilled with is that to the best of my recollection when I first got this app and there was an inbound call ( and I do not use the app frequently so have no idea when this was initiated or even if it’s possibly always been this way as I’ve taken so few inbound calls., but I think that previously when there was an inbound call , it came through my cellphone identified as a burner call, but when I accepted the call or essentially answered the phone the call proceeded normally. What I’ve noticed the last two times I’ve placed ads for services and had inbound voice calls is that once I accept ( answer or pick up) the call on my phone, I now also in addition need to press the number 1 key on my dial pad. I normally use a Bluetooth headset to speak on the phone & the handset is programmed so that I can answer or accept the call hands free , but now that I need to manually press the 1 key, it means I have to take the phone off my belt, open the case, press 1 on the keypad and *then* begin the call. From my perspective this is not helpful . The app itself is quite clear when a call comes in that it’s coming in through Burner. I do not understand why I have to further hit the 1 key to proceed, it’s especially annoying when using the phone while driving or walking on the streets as if when driving in order to be safe I have to pull off the road, get my phone in my hands , press the 1 key and then talk, completely negating the hands free answering method in the vehicle & also requiring me to take the phone out of the bag I usually carry when I’m walking around and open the case and pressing the key. Changing that and possibly also offering email forwarding so I could create an anonymous one time email address & have anything sent to it forward to my actual email address would be the only significant things I would see added or changed. Also, it is not clear that if you enable the VoIP feature on your burner number if it will then *only* work when connected to wifi , or if I need to make an outbound or accept an inbound call when I am not connected to wifi if it will still work. Either way, I’m a happy subscriber & at this point see no reason I would terminate the service . It does exactly what it says it does and it does a bit more than that too..Version: 4.1.5
✓ Crappy AppUsed to be a great app till a major update earlier this year which has made it a crappy app. Slow, buggy, nice features gone, junk feature in. If you leave review all they say is email support. So they’ll look at each issue individually lol. Just fix the darn app!! The app is slow and buggy. So why ask to email support where it takes several days to get a response. Have been a user for several years now and am in the process of gathering my data so I can transfer to another app. Look at Recent reviews, sort by recent, and you’ll see all the complaints. Perhaps developer has too big an ego to see that the changes he’s so proud of are really crappy and no one cares too much about them. Bring the old version back and things would be great. But don’t think developer is ready to face reality. Till that time customers are going to leave. Ego or business - your choice..Version: 5.2.4
✓ Don’t use for a business, trash support, can’t port number outWe used this app for a business number for a couple small businesses and in the past it worked fine. This year, it drops calls right in the middle of the call with frequency, at least 10x per day. Not cool if you’re using it for business. Their support is garbage. They offer no phone support and their response time via their web support is way to slow. You might get a response within a day. Also, they’ve been unable to resolve or even be remotely helpful about our dropping calls issue. That should give any business owner pause. We decided to port out number out, only to find that you can’t! So the business number we have must be changed, as well as all our marketing materials, graphics, web res presentation, etc... So burner says they’re a great solution for business, but they are anything but. You’ll get frequent dropped calls, garbage support, and then if you want to port your number to a service that works, you can’t. DON’T use if you’re a business owner or need a number for anything important. Also read their terms of service. Specifically Section H. Number Ownership. I’d never use their service if I read that ahead of time. Pony up the extra $ and go with google fi or something reliable that has good support..Version: 4.3.0
✓ Doesn't workThis app doesn't work..Version: 5.2.1
✓ No Area Codes AvailableI downloaded the app and paid for credits to get a number & i can’t create one because all the area codes are taken. Useless app & a waste of money.Version: 5.1.2
✓ Not a good choice - scam appUpdate to whoever responded: The details speak to the “problem” you (burner) are having. Your support does nothing other than send a generic email that there is. I thing they can do and to contact legal. Email to legal bounces back. And I see you just charged me again, so this means you are a scam. I used this app for a long time. I launched it today and the app was reset. Tried to login and couldn’t. I got some message that the account is no longer active. I know they just billed me last week or so, so it’s not a payment issue. I emailed their support and after a long wait, they said there is nothing they can tell me. Um what? So all of the communication I have had from using this service for a year is gone. Did the account get hacked? That was my experience. I am a regular user who had regular texts and calls with regular people. What the heck? Clearly I won’t trust this app again. You should think about it before you subscribe. If you don’t care about your communication and it’s ok if it disappears, then go for it. Otherwise, if you do care, look for a different service. There are many..Version: 5.2.4
✓ Bad updateI used to love this app, but the most recent update has been more of a downgrade. I can no longer paste a copied phone number to send a text message. Texts don’t load; I have to go back to the main screen and refresh otherwise they don’t show up in the contact’s text area. If I start a new text message, start typing the contact, then select one, our previous texts don’t show up in the text area. The whole app layout isn’t as intuitive. I pay for a number so I wish I had the choice of reverting to the old version. It worked perfectly and that’s why I chose this app over others but now I’m disappointed..Version: 5.0.1
✓ Terrible customer service!I have now been waiting almost 36 hours for a response from the Burner team, after sending at least 3 messages to their support email. I have had an auto-renewing line for more than six months. I recently changed the number (for the first time) and their system automatically burned it (deleting all the text messages at the same time???!!!) three days before it was set to renew? When I received an alert that my number was set to burn, I contacted support, expressing my confusion—after all, my subscription was paid. They eventually replied, asking for my number. I immediately answered. When I got another alert, I wrote again. And again. Nothing! No response! Then I received an alert that my number had been burned and all messages deleted! I wrote to Burner again, and that was Saturday afternoon. It is now after 11am on Monday and I have had no response from the company. That is not acceptable support and I am very displeased. Mind you, they still have my money and I fully expect to be changed again in two days. Use this service at your own risk and copy everything immediately. :(.Version: 3.8.3
✓ Not suitable for AustraliaDespite some press saying otherwise you can't use this on Australia. You log in with your actual phone number to try and create a profile then it tells you it's only suitable for North America numbers and use. Time waster..Version: 3.4
✓ Problems using itOk so I pay monthly for a number and the problem is when I receive a call from burner it automatically rejects the call after. Sometimes it doesn’t but most of the time it does reject the call so using my burner number is a total pain in the a**. Is there a setting I can change to stop this from happening??.Version: 5.3.4
✓ Fraudulent, DO NOT USEPhone numbers provided by this app are not functional, and are not accepted by any social media companies as valid. Contacted support for a refund, was told they cannot process refunds but to contact the App Store, and they would not oppose refund process. They lied and have opposed multiple attempts to have refund processed. UPDATE The developer responses are disingenuous and the app is a scam and fraudulent..Version: 4.1.3
✓ Deleted all my numbers after yearsBurner just decided to update their app, and it deleted all my numbers which I’ve been using for years, all my credits are gone, all the services I use these numbers with are now inaccessible. Use this app at your own risk, you’ve been warned..Version: 5.0.3
✓ Subscriptions are ridiculousI purchased a bunch of credits - and then they changed to a subscription model and I can no longer use the credits I paid for. As soon as I find an alternative app I’m cancelling this..Version: 5.2.0
✓ Doesn’t cut the cakeBurner app Works for the most part You can make calls from your burner number Get texts and send them And get voicemails when the app wants to work The only problem is when the burner number rings for incoming calls it either goes straight to voicemail or doesn’t record the voicemail at all if the rings settings is turned off. When you do get incoming calls you get a notification saying missed call. If you tap the notification it calls out using your real number. Which defeats the purpose of having a second number. The app doesn’t ring for incoming calls Doesn’t matter if the settings are changed in the app or on my phone I was liking the app and paid for a month but won’t be using them going forward because the features don’t work as they say they should I never used the call forwarding feature on the app because I got a new number before using this app so I didn’t have any numbers to forward but since using the app I’ve accidentally call some people tapping on the notifications from the burner app It should of dialed out using the burner number but doesn’t That’s the biggest problem I have with the app but it’s been glitchy since downloading it.Version: 4.3.10
✓ Very poor appsAfter update the new version , all is slow and hang and lag Then always pop up.Version: 5.0.4
✓ Jump through hoops “cancel subscription” method.This site is a hardcore money grab. They offer a free trial yet immediately try to charge my card and the number didn’t even work. The very first time I tried to use it as a verification number on google I get an error telling me that the number isn’t even valid! Seriously? The whole point of your app is to provide phone numbers and you can’t even do that competently? Then when you want to cancel you have to jump through hoops to get it done. There’s no clear cut, cancel subscription option. You have to “email” them with details of your account (which is stupid because they obviously know enough to charge you right away) then you still have to go into the app and “delete” the account. Only scammers who want to take your money make it this difficult to cancel. STAY AWAY, THEIR NUMBERS DONT EVEN WORK ANYWAY..Version: 5.3.1
✓ AccessibilityHello, could you please make this app more cleaner, a more accessible for people with disabilities who use screen reading software on their phone such as for the iPhone their screen reader is called voice over. For Google it’s called Google talk back. I don’t know if Windows has a screen reader for any windows related phones. The buttons on your app, and how they’re set up, and other options are not clearly defined and easily accessible when trying to create a voicemail message, or how to make sure that your account is active. Please make these adjustments. There is a federal law called the Americans with disabilities act of 1990 has been amended and in that act all companies need to make their websites and apps and other things accessible for people of all types of disability. This is a great app. You just need to make it more user-friendly. For everybody. Especially people with disabilities. We are important too. More companies need to pay attention to making things accessible. For people with disabilities. If companies do not. They can be sued. I encourage companies if you’re not sure how to make things accessible. Reach out to Apple. Reach out to Google. Find out what their best practices are for making their website an apps more accessible..Version: 4.3.12
✓ I got debited and I didn’t get no numberCan I get my refundI need a refund.Version: 5.3.4
✓ Used to work well, but now not sending textsUpdate: In the newest update to the app, the text doesn't scroll downward as you get to the bottom of the visible text box. Really lame; I have to compose a text in my Notes app, then copy/paste it into the app. This used to be a good app for me, but seems "buggy" now. This app used to work really well, but in the last week or so has started to randomly not send multiple texts. I don't trust it anymore, and will need to look for something else more reliable..Version: 5.0.1
✓ Worked well, seems to have died with latest updateWorked well, seems to have died with latest update.Version: 5.3.1
✓ Stupid updateWas using this since a while. Line were paid in advance. They made an update and everything got erased including my contacts. I had to repay even if it was paid in advance. I also have to choose a new number. Would have been amazing if you guys could prevent your customer that would happen with an update..Version: 5.0.1
✓ WARNING - FORCED TO BUY SUBSCRIPTIONI’ve had this app for a couple of years. It is/was? a prepaid service and generally worked well and I used it, but infrequently (which worked well on a prepaid basis). That all changed (for the worse) yesterday when I tried to top up my prepaid status (a month in advance). Despite my just having bought $20 worth of prepaid credits, the ONLY option I was offered was a subscription. When I wrote burner support they advised that my account had been put in a “test group” and the ONLY option I had was to subscribe for a month and then cancel the subscription. At that point I had $25 worth (some just purchased) of prepaid credits that I could not apply or use PLUS about a month and a half of applied prepaid credits that apparently were erased by the new unwanted subscription. Burner support advised there was no way to revert my account back, I had to cancel the subscription, wait for it to expire and then apply prepaid credits within 5 day’s of subscription expiry or lose the account and most importantly, the number I’ve paid to maintain for several years. This is borderline fraudulent behaviour in my view, motivated by greed. I’ve already cancelled the subscription and asked Apple for a refund of the subscription fee but I’m still out the $25 I paid for “prepaid credits” and to add insult to injury, I’ve now got to monitor and follow up to spend MORE credits to keep the account upon subscription expiry. I WAS a very satisfied user until the app developer decided to mess around with my account and force me to spend a LOT more time just to maintain it (and this at the very busy time less than a week before Christmas).Version: 4.0.11
✓ Caution: Disreputable Business PracticesLike others, I had my service terminated without notice for reportedly ‘Violating Terms of Service’. The phone number was used, as per the advertising and their own Terms of Service acceptable practices, to be forwarded to my phone. Couldn’t have been a more low key and compliant customer. A year paid in advance yielded about 6 months of utility. Cut off. No warning. No reason given by Support (quick to respond as they were, which gave them the star) when contacted other than ‘Terms of Service’ (not indicating to which one they are referring) and ‘contact legal’. To date no response has been received by legal despite multiple requests for justification. Not a business I would recommend supporting. It seems that any issue A: Is not brought to the attention of a customer to address, which, in the least is just good business practice by reputable firms, and B: Is met with the same rote answer, hiding behind some ‘catch all’ that, while on paper seems clear, is interpreted by them and therefore ambiguous at best. When asking for any clarification, you will receive no real response. But on the bright side, they’ve prohibited me from wasting more money as I’ve been banned from the App for bringing the matter to their attention with an inquiry. Buyer beware, it’s a crap shoot..Version: 4.3.12
✓ ScamThese people are scammers. worked the first 2 times then it stopped don't waste your money with these scammers can't believe apple would let these losers in the App Store Apple also refused to provide refund Be warned this app is managed by scammers.Version: 5.3.8
✓ Only one problemI purchased a burner number, was happy with the service until I realized the phone app doesn’t connect to my Bluetooth. Sadly this is very inconvenient for me. Fix this, and you’ll get 5 stars.Version: 5.3.7
✓ Horrible, Spam experience!This has been the most horrible experience! I signed up for a burner number, & downloaded this app, to advertise a truck I have for sale. In the past 2-1/2 days, I have received over a dozen spam text messages & at least 73 spam phone calls! Day & night! All routed through the app & sent to my regular phone number. The service is calling random people & then calling my line, with those random people’s numbers showing up. When I answer, the confused people are asking me who I am, why I called them, etc. But, they “called” me! On some of the calls I don’t answer, I tried calling back to follow up & it was the same thing... They had never called me & had no clue what was going on, even though their numbers were showing up as missed calls. So, I said “forget this nonsense!” & I logged out of the account, then deleted the app. But, STILL, I kept receiving the automated spam calls! I finally had to just block the “burner” number that I was given so I wouldn’t keep having to deal with this nonsense! It’s been insane! This will be the last time I ever use this! How do I disconnect my line completely from this burner number???.Version: 3.10.3
✓ No Australian numbers.No Australian numbers..Version: 4.3.9
✓ Can't block without adding contactI don't like the new design. It seems you can't block contacts anymore without first adding them to your contact list and giving them a name. I get a lot of automated callers and callbots. I want to just block them without adding them to my contacts. The old design allowed you to do that..Version: 5.0.1
✓ North American numbers only.Don’t waste your money and time..Version: 4.0.0
✓ Not as advertisedThe don’t tell you the price quoted is for one number only. There are TONS of free apps if a person wants only one number. And the price is 79.99/year not 59.99/year like they advertise..Version: 5.3.6
✓ Money GrabYour forced to subscribe in order to used the app to get a line lol what a joke of a app after 7days then you have to pay to keep using it lol.Version: 4.3.12
✓ "Works in US and Canada only"Why is it in the Australian App Store?.Version: 3.3.1
✓ The WorstThis is the worst texting app I’ve ever used. Incredibly glitchy and super delayed while typing..Version: 5.3.8
✓ They scam you for the first monthBefore the end of my free trial I emailed to make SURE they knew I wanted to cancel. They wrote back: In regards to the subscription, that must be cancelled through your iTunes account. Keep in mind, deleting your Burner account will not automatically cancel your iTunes based subscription and you will be charged the renewal fees until it is manually cancelled. Let us know what we can do to help, and if you’d still like your account deleted, just confirm that for me and I’ll start the process. SERIOUSLY? Let them know??? What the heck do they think the email said?? That I was still considering keeping it????? They scam you for the first month and then let you go but they get $10 off of you before you leave. UPDATE: I got a second email AGAIN giving me instructions to let them know if I want to cancel. THREE TIMES I said I wanted to, how many times do they need? They said they’d send a confirmation text to ensure I’m the owner. No text ever came. They keep you hooked and won’t let you go!!.Version: 4.3.12
✓ It’s just okI found this app after not being able to get a Google Voice number. It’s ok. I have two pretty big issues though since I use this for my business. 1. There’s no text notifications. Sometimes client will text me for appointments and if I don’t constantly check the app, I might miss it. (I know because it’s happens twice now). I’ve had to set up an hourly alarm so that I remember to check for text messages. 2. When a call come through it does display as my business name which I BUT when you answer the call a message plays first “press 1 to continue, press 2 to disconnect.” Since I’m new to this, twice now I have assumed these to be spam calls and hung up. I haven’t been able to find any info on where it says this is supposed to happen. The worst part is I can’t even stop using it because I have the phone number on all of my business information. Another smaller issue I have is that besides a contact list and a message box, the app doesn’t really offer anything else. No help section or “contact us”, no FAQs. You just pay them and then you’re pretty much on your own. So…if I can find a way better way to communicate with my customers I’ll probably get rid of this even though it means discarding my business shirts and having to order new cards since both currently have this phone number on them..Version: 5.2.2
✓ Terrible user experience - stolen moneyThe user flow of this app forced me to first purchase credits to only later find out I can only get a US or Canadian number. There is zero excuse for not providing the information beforehand. They obviously make a lot of money from people making purchases expecting a certain behaviour which they do not deliver.Version: 4.0.13
✓ DisappointingIt seems they farm out the phone numbers one uses to create the account as I have had my robocall and scammer calls increase tenfold since subscribing, and that’s not even counting the calls to my burner numbers. In addition to that, voicemails rarely play and blocking options seem to randomly become unavailable..Version: 5.2.2
✓ New policy 👎🏼👎🏼Months ago I would have given this app a five star review. it has been one of my go to apps for many years. anytime I am buying or selling online always set up a Burner it’s cheap and then when you’re done you just burn 🔥 it. The problem their new policy. you can no longer extend your burners. If you want to keep the number past the length of time or the amount of texts, phone calls that you are allotted, you can no longer just pay a little extra money and extend it. the only way you can keep the number is to subscribe and the cheapest subscription they have is $1499 per month and that’s just way too expensive. Come on burner lower the price to something reasonable like what it used to be. I think it was five dollars a month before, to subscribe ,you will get way more subscribers. As for now 👎🏼.Version: 5.3.2
✓ All the wrong choicesThis app used to have one of the best UIs of any. This new update is absolutely surprising in how awful it is. Almost every choice is wrong, every “improvement” to the interface is three steps backwards in usability. Before, I could log on with Face ID, or have a few minutes before I needed to log in again. I could copy/paste a number into the app. If I received harassing messages or spam I could block the number. If I wanted to delete a number the app would let me know if I had a new number available. This update does none of those things. Even blocking spam is now a multi-step process of needing to create a contact to block first. No copy/paste, a PIN every time you switch to the app, no number updates, nothing is easy. Using this app is a complete chore compared to how perfect the earlier iteration was..Version: 5.0.2
✓ You now are a subscription service???I’ve been using this app for years. And now you decide to update the look and features but now I can’t use credits to buy occasionally when I need a burner. I don’t want a commitment of subscribing. Bring back the credit system!!!!!!.Version: 5.1.1
✓ DONT PURCHASE THIS APP IT DOESN'T WORKSo BURNER APP PROCESSED A REFUND IN SIX DAYS AND CHARGED ME AROUND 3$ IN PROCESSING FEES FOR PRORATED RETURN. THAT'S NOT BAD, BUT STILL NO REFUND FOR FAILURE OF LAST YEAR'S TERRIBLE AND INEFFECTIVE SERVICES FULL OF PROVEN GLITCHES. I MEAN DID THEY LOSE THE FIVE PAGE REPORT OF TECHNICAL GLITCHES ON MY FILE BECAUSE I DELETED MY ACCOUNT? I THINK I HAVE A COPY I CAN EMAIL THEM IN PDF FORM WOULD GIVE NO STARS AND GO TO SMALL CLAIMS COURT OVER FAILURE TO PROVIDE SERVICES AS ADVERTISED FOR LAW ENFORCEMENT. THEY ARE PROBABLY JUST SPYING. THEY SHOULD LOSE THEIR LICENSE TO OPERATE IT IS A TOTAL SCAM THIS IS A LIFE OR DEATH SITUATION FOR LAW ENFORCEMENT. THIS COMPANY DOES NOT PROVIDE SERVICES TO PROTECT LAW ENFORCEMENT AS ADVERTISED. WHO DO YOU THINK YOU ARE?.Version: 4.1.1
✓ UNRELIABLESigned up for this service 24 hours ago and already having problems receiving text messages! When I visited the support site all it suggested was restarting/reinstalling the app or emailing them. I closed the app and reinstalled it but the texts that people had sent me still failed to appear and I now I have no idea how many texts I have missed and from who. This is completely unacceptable. Charging for a defective product and offering such little support is also unacceptable. With no phone number to call for support, how am I supposed to get this fixed quickly? The fact is that even if they did fix it, there is no way I would continue to use this service since it has proven to be so unreliable and I was using this number for something important. After spending the day updating my contact information across multiple platforms I am extremely disappointed..Version: 3.7.6
✓ UselessCan’t get started as the app wouldnt let me use with google account to sign it or submit the 6 digit verification code.Version: 5.3.6
✓ I would use 0 starsIt won’t let me unsubscribe. Please help me or please me get my money back please.Version: 5.3.2
✓ Pointless for meI need a phone number in order to make a phone number. The only reason I got this app is because I don’t have one. There’s no other way to make the number. You’d think an email would be enough, but apparently not 🙄.Version: 4.0.18
✓ Terrible updateThe looks and feel after the update is horrible. The previous version was clear and eye catching, the updated version is painful to look at. Having said that, I haven’t used the new version yet, hopefully it works better than it looks. The previous version was great and I had no issues. To the developers, if there’s any way to go back to the previous version, please do, this version is U-G-L-Y..Version: 5.1.0
✓ Not recommendedDeleted all my info. raised the prices. lost my number. Never coming back.Version: 5.2.2
✓ Can’t call non-US numbersThe user flow doesn’t show me that I can only get US and Canadian numbers, untili bought a subscription. Once I did get one, I could not call any international numbers with it. It was pointless for what I needed, and I only found that out after I’d paid 20-something dollars for a month subscription..Version: 5.3.0
✓ WARNING ⚠️ ! Don’t get fooled! It’s a scam!So every since I used this app they took my real number and is using it for other peoples burners! Don’t get fooled! I literally get 20 numbers a day calling my phone. It’s a complete scam and you’ll have to change your real number if you submit your number to this scammy app! Don’t get tricked! Also don’t believe the rating. Obviously they farmed bots to get this rating. It’s a zero star!.Version: 4.3.12
✓ Burner app is not good at allGreat idea, especially for a business. But after gaining a real phone line I wanted to end my auto-renew subscription number but Burner App has made it nearly impossible to do so. There is no way to actually do it through the app. Then after having to Google how, you have to go on their website. After gaining access by entering your account information there is a link button to cancel subscription. But then a message pops up saying it’s not a web account and to further cancel the account it has to be done through the App Store or Google play store….. hmmm this being an app, I’m assuming that all accounts are not web accounts and how exactly would any account cancellations be done through the App Store? So heed my warning if you’re pondering upgrading to a subscription line number which will require auto pay. They don’t make it easy to cancel your account as I am still waiting for them to respond even to my emails let alone cancel my account.Version: 4.3.11
✓ Very confusing termination of account.I went to send a text and the app said. “Every once in a while we have to confirm your phone number” , It doesn’t say if they want your burner, or actual number. I tried one, then the other. Both times it said they weren’t able to send the verification text because my phone needs me to update international call settings to an approved country? No info was given how to do this. I sent a really rude email to them. Very rude. Everything instantly makes me angry being locked at home. Anyway, I get a email saying activity on my account violates their terms of service and my account is cancelled and to email their legal Dept if I want more information? I sent replaced and asked, “what are you taking about??”. Rec reply that said legal handles all terminations and to email them. I guess if your curse at them via email they will cancel your service. On to the next app I guess. I was reading reviews and someone mentioned using their burner number for Craigslist or something. I’m not sure, but about 30 min before they cancelled my account, I used the burner number as contact for a online credit account application. I used it because I don’t want 500 calls from telemarketers. I’m not sure, but maybe they don’t allow that? But how would they know anything about me giving it to credit application?? It’s strange..Version: 4.1.1
✓ They won’t cancel my subscription and keep charging meWARNING: You can turn it on BUT YOU CANNOT TURN IT OFF! I started trying to cancel my subscription in September. I contacted them via email on their website and asked to cancel. No luck. I went to the Burner app on my phone and said cancel. No luck. I went through iTunes and asked to cancel. Nothing. In the meantime, I have been continuously charged every month. The last was November 23. They say “be patient”, “we’re a small company”. Sure…be patient while we continue to charge you. Now I will challenge the charges with my credit card company. I hope that works. Nothing else does. I only wanted this for a month to sell an RV. Beware: They will slow roll any request for cancellation until they can charge you several months more, asking you to BE PATIENT. You are warned. They want your money and they don’t play fair..Version: 4.3.12
✓ Can’t burn lines can’t even access phoneWhat the hell happened to burner it sucks now big time, full of bugs UI is trash If you don’t fix this I will never be back.Version: 5.0.1
✓ Absolutely horrible customer supportMy experience with this app has been horrible. Even after you’ve been a longtime subscriber, they don’t help you when you need issues fixed just to be able to login to their app. I’ve reached out now, 5 times over the past 3 weeks, and each time I reach out to them, both via email and through their contact link on their website, I initially get an response from customer service who seem willing to help. And each time, I respond to their requested information, I don’t hear any reply whatsoever. Then I have to reach back out to them again the next day. This has been such a horrible experience that seems to be easily corrected, and even preventable, but if you have any issues, don’t expect ANY kind of help from this developer. I will cancel my subscription and push all of my colleagues to do the same..Version: 5.3.0
✓ Overcharged and didn’t return the moneyEnded paying $50 for 2 lines. They refused to return the money. Be careful with this app.Version: 4.1.9
✓ Don’t waste you moneyBought it so that I could anonymously message people in my industry about a group on Facebook I created, got 25-30 texts in and I’m blocked, no warning, no support, no money back, just a message saying try again later… we’ll it’s been a few days now. Not very impressed. I will just be texting everyone from my phone..Version: 5.3.3
✓ DodgyApp available in Australia, but it's only after you buy credits that they advise you they only provide US/Canadian numbers. I should've checked the reviews because I see they've been pulling this rubbish for at least 2 years now.Version: 4.3.12
✓ Unbelievably brokenI’ve never written an app review but I have to write one for this new update of Burner. I’ve been using this app for 5 years and I am leaving 2 stars instead of 1 because of the previous 4 years. Ever since burner’s redesign my app is almost completely broken. This more closely resembles something in an alpha stage. The app is totally unresponsive every time I use it. It doesn’t register taps and when it does it’s 20 seconds late to respond. The bugs don’t allow me to type or to move my cursor through text. The app crashes or freezes and requires a force close and restart almost every time I use it (which is daily 10-20x a day) Notifications don’t show up with the contacts name ever. They show up with some phone number that as far as I can tell is totally random. I could list the problems here for days but I don’t want to spend any more time doing so. I would really appreciate if Burner reached out to me and helped me figure out how to make this app perform a little bit better..Version: 5.2.4
✓ Useless❌It’s a scam! ❌Non of these useless phone numbers work! Don’t waste your time and money..Version: 5.1.0
✓ Avoid it! New subscription model has changed everything!I’ve used Burner for years at this point and loved it. I’ve recommended it to plenty of people. Like most people (I presume) I use it for things like Craigslist where I need to text or call but don’t want my real number out there. It was perfect. I don’t use it all the time, but every few months I’d log in and pick up a few lines as I went through selling stuff. Well I just logged back in and was disappointed to discover that Burner has joined the ranks of so many tech companies to completely misread their market and try to cash grab on subscriptions. It would be fine if I could just ignore the subscription option, but they’ve removed all but one option for the credit-based lines. Now you have to buy the 8 credit line with 100 texts and 50 minutes, there are no other choices. I used always prefer the 250 text line as it was much better for selling posts since you get a ton of texts. They’ve crippled their old business to push you towards a subscription you might not need. I’ll have to find a new app to use for selling. Really disappointed here….Version: 4.3.12
✓ NahSent me a reminder that my trial was almost over... after it was already over. too bad I'd already cancelled lolol, suckers. It didn't even work..Version: 5.2.3
✓ Doesn’t work for authentication codesPurchased a number and it doesn’t work for authenticating within an app. Useless.Version: 5.3.2
✓ Doesn’t workIt doesn’t work. Seems like a scam to get money from people who subscribed for the 7-days free trial and forgot to cancel it..Version: 4.3.11
✓ You read all these reviews and think it wont happen to youBut it will. Account terminated without any reason. Was a super low key customer. I only used burner for streaming services and it allowed me to keep my real number private. Only used it for well known subscriptions services and all for valid uses (no making dupe accounts or anything shady). They suspended my account and told me they “do not disclose suspension reasoning”. Ridiculous. Have been paying for this for a year. Would not recommend burner. I saw this in plenty reviews before I started using burner and figured it wont happen to me. It did. And it will happen to you too. I should also mention that there have been little to no feature updates in the past year apart from a very small color scheme change. I would not recommend this app one bit. There are plenty of other options to choose from as far as 2nd number services go..Version: 5.3.2
✓ Always missing calls - Never ringsI'm so annoyed with this. I always miss calls because it never makes a sound when a call comes in. So frustrating..Version: 3.5.1
✓ Terrible After UpdateI have been a Burner user for many many years, perhaps since it was launched…and I can say with enormous disappointment your latest update is terrible in many ways; UI, user experience, removal of features, app inconsistency, etc. Who designed the UI? The person should go back to industrial design school. The previous version was fantastic and worked very very well and much more user friendly. It seems you guys were bought by another, much lower-tiered company. I will start looking at another apps who can provide similar features as the previous Burner. Terrible update..Version: 5.1.0
🙂 Burner: Second Phone Number Positive Reviews
Burner: Second Phone Number works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Burner: Second Phone Number.
⛔ Burner: Second Phone Number Problems
