AfterShip Package Tracker Negative Reviews

AfterShip Package Tracker App Complaints & User Negative Comments 2024

AfterShip Package Tracker app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using AfterShip Package Tracker? Can you share your negative thoughts about aftership package tracker?

AfterShip Package Tracker for Negative User Reviews

✓ Deleting this app and not returningI have used this app many times in the past. When I was selling on eBay, when I was constantly shipping from my home business, and from time to time whenever I would be expecting several packages at once and I needed to see everything on one screen. This app was always my go-to. I would recommend it several friends who needed the same. My reason for deleting now is that I have found a major lag in updating tracking. I didn’t mind needing to input my email even though that was a new change for me since I last used it. But I am finding myself constantly coping the tracking and going to google only to find the tracking date on fedex, usps, AND ups are all updating with more than an hour lag from the app. To clarify, the tracking on those specific shipping websites are showing my package in one location whereas the app is saying a previous location or still “label created” but not yet shipped status..NKLane16Version: 4.2.3

✓ Doesn’t syncAs title says, it doesn’t sync from email therefore giving absolutely no use to downloading the app..MallardinflightVersion: 5.21.10

✓ Peace of mindI used to love the SHOP package tracking app, but it is terrible now and misses more than tracks! So far AfterShip has been good and very simple to use, there’s just a few things that would need to change for it to be #1 and 5 stars again. When I first switched from the SHOP tracker (which I still use when I get frustrated here) I was so happy...... then they did an update that really mucked up the simplicity of this tracker, therefore forcing me to swap between the 2 trackers. I may be suffering from a severe mental dumb down moment and just need easier more clear user interface with instructions or it has gotten a little more complex, for what I can see thus far, very dumb updates. I don’t need all the fluff of package info, really less is more, just shipping label created, package with carrier, package in transit, package delivery, and of course any fail info. Everything else can go bye bye. The biggest thing I miss about the SHOP tracker is the map real map package tracking. Get rid of the fluff add some user control instructions as well as a tracking map and I WILL PAY FOR THIS APP because it would be perfect!!!!! 🥰.Mlj92108Version: 5.5.0

✓ Used to be goodI’ve got to say I’m not nearly so impressed with this app these days - although its information was a tad vague at times, it at least used to give a far more detailed idea of where exactly in the shipping chain your parcel actually was, certainly far more than it seems to now. Lately, it seems to have gotten altogether worse since the recent update/overhaul. As far as update notifications on tracked items go, I have found on numerous occasions when I open the app to view a recent update, that all it has done is to straight up duplicate the previous update item’s info: location, date, time. When one is tracking a package from overseas, one would expect each update entry to at least tell you something different, such as when it enters Customs & Excise checks, then again once it had cleared customs, etc, but no, there doesn’t seem to be any of that kind of information supplied anymore. Furthermore, when the progress bar suggests 90% completion, but the most recent update STILL indicates that your parcel is still sat in the country of origin, it gets a little frustrating, to say the least, and for my use at least, renders this “tracking” app all but pointless. Surely with all the world’s shipping systems being on computerised databases these days, you would think it shouldn’t be difficult to get some reasonably up-to-date info, but hey-ho. Disappointed to admit, but I’m genuinely thinking of uninstalling..The Real Shady AdyVersion: 5.21.10

✓ Useful but bugs need to be sortedThis app could be amazing if the developers sorted 3 issues I have. 1. The pull to refresh doesn't work and the app updates randomly when it feels like it. It would be better if in the settings you could select a refresh rate (15, 30, 60 mins etc). This means that the app isn't up-to-date and in my case it told me nearly 6 hours after the couriers site had been updated of a status change. 2. The ability to label your consignments with something meaningful and not just a consignment number. 3. Use the 24hr clock 👍🏼.Crofty83Version: 3.1.6

✓ Gmail integration allows them to read, send and compose emailsI've emailed them three times re why if you choose to activate the Gmail integration, why they give Gmail permission to “read" AND "compose" or "send" emails from my account if I choose to enable it. Asked the same question three times and they've side-stepped my question each time saying it’s my choice whether to use this feature and it’s designed to make it easier for app users. Doesn’t explain why they allow the composing and sending of emails!!!!.ThecrevisVersion: 5.20.0

✓ Good but stop the gmail requestsIt’s a great app and it’s very clean and simple to use. The updates are almost always correct and on time. A couple of times it’s been out of sync with what the currier reports (e.g. I had a package delivered but the app said it wasn’t for days until I manually marked it as delivered), but it has only happened twice out of dozens of deliveries. The one thing that really annoys me is that it insists in you giving it access to your Gmail account. I get the convenience but I don’t feel comfortable giving any app access to my emails, plus, I don’t even use Gmail for my online purchases, so I decline... every... time. And still, it keeps popping up the message to connect to Gmail. It’s annoying and intrusive. I wish there was a setting to just tell it I don’t want to connect ti Gmail and be done with it. It would be 4 or 5 stars if it didn’t pester me for Gmail access..SlartibartfastwashereVersion: 4.9.0

✓ CommunicationVery poor communication and no updates.WWappuser12345Version: 5.21.10

✓ No updates for my delivery for almost 2 weeks from E-POST GLOBALMy item shipped 13 days ago I have no idea where my item is and it’s very bad that no updates was made for 11 days. Very bad the app not good and no updates from app very bad from E-post Global and this is my second time getting a delivery from this company and the same thing happened. No updates for 2 weeks very bad. Item Shipped from USA TO CANADA..RedahhhhhhhVersion: 5.21.10

✓ This is a review for the after ship appI decided to give this review because it forced me to use it to have some idea when my package is being moved for one place to the next. Nevertheless it gave me no kind of comfort where being able to watch and understand where my package is and how it has moved from one shipping partner to the next. It’s a big waste of time. Never have I been so dissatisfied with any app. I plan to never use it again, as well as purchase from this company again. If you intend to track your package with any type of confidence this app is defy NOT for you! It has never been my intention to downplay anything that I may not quite understand it’s nice when you can be found not to understand how things may work. But that’s even a waste of time. It showed that my package sat in one place from May 25, to June 1, and the it showed me no activity until June 6, whereas it did not move one bit. And there’s no one you can call about your package. You can get more help from those tracking programs that are presently in place. And they to are a waste of time most of the time..Brothaman71Version: 4.2.9

✓ Accurate Delivery Information......but lags behind in real time.So far this app has proved hit and miss. I've compared it directly with the tracking of the particular carrier I’ve used and the app conveys the same information but sometimes it is out of date. The app is quite useful if you use multiple carriers and because it’s contained in a single app there is a benefit to this assuming it informs you in real time which it hasn’t the last few times I’ve used it. I haven’t used the gmail option so can’t comment on that..Mr C.Version: 4.9.0

✓ Very dissatisfied with Dec 2016 updateI literally never write reviews but I was so dissatisfied with the update I felt compelled to make an exception. I've been using this app for over a year and never had an issue. I liked the functionality, the notifications that a package was out for delivery then delivered. It kept the packages I ship for my business all in one convenient place. I ship a lot of packages but I'm still a micro-business owner a one person operation so keeping things simple is best. With the new update and the requirement to create an account to track more than a certain number of packages is ridiculous. AFAIK there was no limit in previous versions so it's not like the app can't handle more than X shipments, they simply want your info now. It's not necessary and the fact the devs have decided it is "necessary" it makes me wonder what they're planning to do with my personal info. I also don't like having to see all my previously delivered shipment on the main screen. I liked the separation. There wasn't anything wrong with the previous version so why mess with it?.XxxlittlelunaxxxVersion: 4.1.0

✓ Never received my package and no way of contacting the courierAt first I received a confirmation of delivery notification, looked high and low and asked the building manager to check the cameras. It was never delivered then after a deeper dive it turns out I was sent the wrong tracking number and had to track another one, I waited over 2 weeks, again, I received a notification for confirmed delivery. The package was never delivered. I tried contacting the courier but it is in Chinese and the phone message hangs up after 2 minutes. Very disappointed and definitely don’t want to have to use this service again. :(.WittlessbakerVersion: 4.9.0

✓ Allow to view my email?Authorize to scan and view my email? Hmmmm. I don’t think so.LittleSandVersion: 5.21.3

✓ I don't see the pointThis app is very good at 'noticing' when you make a purchase and get notification in your email; it automatically adds it to your delivery list. The problem is that it almost never tells you when a package is delivered. It will even note that it has been delivered when you click on the item, but it will not have notified you of the delivery, nor will it mark it as delivered. I find this app to be useless as a result..RpdanielVersion: 5.17.0

✓ Fairly good appThis is a fairly good app but one suggestion I would make is being able to translate into your own language. Items I’ve been tracking that have gone through other countries are in that countries language so unable to understand what it says about where item is and what is happening on the journey to the destination of arrival. Especially items that have been being tracked for some time and are sitting somewhere but unable to understand language to know if it’s delayed due to customs, quarantine etc especially during the covid-19. I used it a lot in the past, but not as much now due to not being able to translate the language. If it could be translated so that I knew what was happening with my parcels I’d be very happy and most likely give 4.5 stars out of 5. For a free app it’s pretty good especially as there doesn’t seem to be a limit on number of items your tracking, some other apps have a limit and then you need to purchase or watch advertisements to track extra packages..TazdevylVersion: 4.2.7

✓ Barbie’s ReviewsI deleted this app it doesn’t find any parcels it used to work when I first got it then over time I noticed it didn’t find any of my packages I had to use other apps to locate my parcels it really got on my nerves to the point I have to ask myself why bother? I’m using the latest iPhone which is iPhone 14 pro max the current update is 16.1.1 yet this app fails to work I’ve got it on my other iPhone I’m about to remove it from there too because it’s a waste of time sorry I don’t even think it’s worth the 1 star I gave it I gave one star as that was the lowest I could rate the app.Barbies ReviewsVersion: 5.21.7

✓ FlawedThe app tells you when your packages are scanned and delivered but the locations are crazy. My packages have all said that they are shipped back and forth across the country various times, then when the package is delivered it says it’s delivered all the way across the country. The app was completely useless in giving any knowledge of where your package really is..AGAG31Version: 5.9.3

✓ FEDEXPRESS has very bad communicationPlease tell FEDEXPRESS to be very clear in communicating about delivery to post office parcel box numbers. It’s wrong for FEDEXPRESS to say it’s wrong address and then when paying customers call FedExpress they say they don’t deliver to the specific post office but to the main office/ post office which then delivers to the correct post office Branch. It’s annoying and waste of time for paying customers. They even tell customers to call and follow up with the main post office or head office. It’s impossible calling the main post office or even branch post office. They make callers wait a long time on the phone..Dan$659Version: 5.10.1

✓ Good concept but has some UX issuesIt's super useful as an app because it consolidates all your orders and gives you updates on their order/delivery status but it has some serious usability issues. It doesn't refresh and every time I get an update, I have to force kill the app and reopen and even then it has problems refreshing. Very janky but has potential to be great..JoyceykimVersion: 5.20.0

✓ Records disappear without warning when “your session has expired”!Every now and then I get a message saying that “your session has expired” and all my past and even current tracking records disappear without warning! Also most of the time the system recognises the courier from the tracking number, but lists the company from a different country! For example if a package is being delivered by FastWay Australia it is listed as FastWay South Africa!.ThespianistVersion: 4.6.0

✓ ScammersAbsolutely untrustworthy app don’t use!!.TparharVersion: 5.21.10

✓ Great package tracking app. They really want access to your email.Update: Responding to the dev, I really want to like this app, but “trust us” is the wrong answer from a dev. As a dev, I don’t ask for trust when asking for access to your emails, I would prove it, and respect user choice (unless that’s how we make money?). “Hey, we'll work to make the email access request less intrusive” is the right answer. Original review: I love the app. It has great features, no real ads and just keeps working. I love the notifications. But there is a less favorable side. They really want access to your email. I get it, it’s one of their defining features, pair it with your email and it auto adds packages. But it has full access to your emails. I know they say they use it supposedly only for finding packages, but they are so insistent on you linking your email, it could only be because they are using your email data to sell to other people, anonymized or no. They have to pay their staff somehow, there are no ads, and they really want email access. Even after setup, creating an account using a regular email and password, they keep asking every time you open the app. If you do SSO via something like Google, it only works if you grant them access to your emails too. I like what they do, but back off on asking to gain access to my emails. I’m not interested. My emails are for me only. I’m happy adding tracking numbers manually..GenobiVersion: 5.21.7

✓ Confusing “Updates”The app keeps Repeating Updates on packages that have been shipped and delivered. It keeps notifying me of the progress the shipper is making; when I’ve already received the item. When I order something else, it keeps telling me that my Already Delivered Items are “on their way.” This is frustrating and confusing, as I have to call the merchant to make sure that they are not re-shipping my original order. The app has notified me Today that an order (which I received Five Days Ago), will arrive in Five Days. This causes me to have to contact the merchant, (who has to investigate); and notify my credit card company (which has to investigate); to see if I am being charged over and over for the same items. They even post a Picture of one of the (previously ordered, delivered, and Paid For) items, so I have to keep reading the same email (which includes the Amount To Be Charged to my credit card), over and over. Please Stop This..JustAsking🤷🏾‍♀️Version: 5.21.2

✓ So-so parcel trackerFor the parcels it does recognise it’s a great app; its shipping updates are very accurate and being notified on where your item is gives peace of mind. But the number of carriers it recognises is limited; we make a lot of purchases from Asia and the app barely recognises any of the carriers based there. It also only reads shipping notifications sent to gmail, which I don’t use for parcel info. A larger carrier database and access to other email servers would make this a 5-star app..Jettu JaggaVersion: 5.4.0

✓ AwfulI don’t want the app to sync to my email and so I’m not able to search for my package otherwise. Do not recommend..Terrible20484748Version: 5.21.10

✓ Tracking of orderI contacted tracking and was informed to contact seller or carrier which I did try a number of times with no response from them. I think that the tracking company should have informed me that it was not being sent to my address and I think the company should have contacted China Post/ Seller that there was a problem not just say that I would have to contact them as they where being contacted to say where the order was. All in all I feel let down and very unhappy,I have now got a TV from a local company..Alistair DunnVersion: 5.19.2

✓ ShippingMy item was supposed to be delivered in 5 to 15 business days. It would have been at least a month if I wasn’t assertive and after contacting pilot and the company where I purchased I’d probably still be waiting. Thank goodness it wasn’t a gift. I ended up picking it up at the delivery center in Latham. They were very nice there, but the incorrect tag information wasn’t on the label. I’m lucky they found it snd it was sitting there for at least 5 days. Not sure who was responsible for that. The tracking app is fairly useless as it never showed progress. After leaving countless messages, whereas no returned my calls even though they had called me with a tag number, going in circles with the contact us phone number I finally got through to someone out of state who actually hung up on me the first time. Infuriating. When I did pick up my item the box was damaged, but luckily my item was not. The wear house person was extremely nice, but I’m very disappointed and will never order anything that uses pilot delivery. Lesson learned. Free shipping isn’t always worth it. Use ups or fedx and pay if necessary. I hope this review inspires change..23$)frdVersion: 5.15.1

✓ Has been great but acting strange latelyThe app has worked great in the past and I’ve seen packages delivered when I was at home and the app notified of the delivery within a few minutes. Lately it has been much slower to notify me and sometimes it’s as late as several hours later. I’ve also seen discrepancies between the package movement timeline and the map. The timeline will show that the package has moved from its initial point halfway across the country to my state and up to the package service near me but the map will show that the package is still halfway across the country. Today I got a notification of a delivery while I was at home, but when I checked my mail, nothing had been delivered. I looked at the app again and it stated “delivered”, but then in the timeline comments it stated that the package is still out for delivery. It also shows that the package was delivered at 5:00am!!! Seriously, the USPS, (and I think almost all delivery services), do not make deliveries that early, unless it was something extremely critical and my package is not..Spetznatz1Version: 5.21.5

✓ Would be perfect if stableI love this app, it's so handy and generally has worked perfectly for me in the past, but recently I keep having days where it just doesn't work at all because of a server error. If the team can fix this, it'll go back to being perfect..Caitlin SnarkVersion: 5.21.0

✓ Not workingJust downloaded and tried to track my parcel. It tells me I have exceeded my tracking of 100 per month. I have never even done one. Piece of crap app.AuntietwigVersion: 3.1.6

✓ Post being returnedI was told my very important legal document would arrive in the U.K. after 7 days. I watched the progress and it listed 3 failed attempts, 3 failed attempts to an office that is open all day and was open at the times it said failed delivery. No card was left to say attempted delivery. Using the online app for the forwarding courier in the U.K. I changed the address to the local post office so my solicitor could collect the letter, again it said failed delivery to a post office which is open all day. Now I see the letter has just arrived back in Dubai... no doubt I will have to pay additional fee for my letter being returned when it arrives. Shocking service and delayed the sale of my property. In the end I sent my letter again by DHL and it arrived with my solicitor at the exact same address within 3 working days..Sshaw1nVersion: 5.7.2

✓ Mostly good, a little not so goodApp is bar none the best app to track packages because it conveniently crawls your e-mail and adds them automatically, sometimes instantly (as soon as the e-mail is delivered). However notifications are absolute trash. They need to look at how other package tracker apps do notifications because theirs are terrible. I get notifications for things I explicitly ask not to and there’s no quick toggle to mark as read (delete, and mark as delivered only) so you have to enter into the page for a package for the notification to address it. Second, the tabs should be simplified and organized from most important to least useful, something like: Shipping and Delivered. To be shipped packages can go in Shipping just mark with a different color, icon, status etc. and All can just be gutted. In place of all, consider adding a new page called Archived where delivered packages can be manually or automatically archived after some time interval..Parmesan ConfettiVersion: 5.21.10

✓ Useful but terribly designedWhoever developed this app is a great technologist being able to grab tracking information from a range of sources, but terrible at user experience design. On first use the app goes through months of back orders and flags them as undelivered, so the the badge app icon show a huge number of notifications for orders that were completed months ago. There should be some way of limiting how far back it looks with older orders being defaulted to delivered, and the option to marke specific items as undelivered, making it much more useful. And do away with the never ending list as well, as as one marks orders as delivered, or delete them, more old orders come back to haunt you. i want to focus on active orders, not things i bought so long ago i no longer own them!!!.DorianfmVersion: 5.21.2

✓ Changing my review :(AfterShip used to be pretty good and was my go-to for years for tracking my regular DHL and AliExpress Standard Shipping deliveries. Until today I went to add two new AliExpress tracking numbers and found AliExpress logistics no longer comes up in the list of couriers. There are plenty of other tracking apps I can use to track DHL, but it was the AliExpress delivery tracking that made AfterShip my go-to. So disappointing. I tried to ‘Send Feedback’ through the app but it seems to require the ‘Mail’ app to be installed, which I don’t use (not all iPhone users use Mail - the Gmail is my default). So it’s sad, but I’m pretty much ready to give up on AfterShip - for me it’s no longer better than the rest..Lix NVersion: 5.18.0

✓ LAZY!!!Instead of delivering my package you turnaround and are returning it to sender unbelievable.Pinkfrogz101Version: 5.9.3

✓ The honest reviewFirst thing first I’m not the guy that normally leave reviews I understand things happen and you can’t please everyone especially being a business owner myself I understand people can be difficult to deal with sometimes but these guys are a complete joke!! This is why I’m leaving this bad review on here I was shopping for a good product for my shoes to not get creased and one of my friends told me about kickshield so I checked them out they seem legit I ordered some of there products as I was ordering them they made me download there app call ‘’AfterShip’’ when I download there app to track my shipping it said it was in India so I waited as it was getting shipped I waited 4 weeks thinking that would be a enough time for them to get it to me after month of wait I reopened the app and it says my order was fulfilled so when I shot them a message on Instagram and they left me on read and never responded these guys are a complete joke don’t spend your money on them all there gonna do is take your money go somewhere else you’ll have a better chance of getting the product I also have the Proof if someone thinks I’m lying Kickshield is a scam!!!.Singh honest reviewVersion: 5.10.1

✓ I like the app, but...I like the app, but after trying to report an issue I am not overly impressed. I experienced an issue with trying to create an account. Despite the app supporting creating an account with an Apple ID, when I tried to do so it would bring me to a page with an error message. I emailed customer support with screenshots and a screen recording of the issue, and they said they could not see it. I sent the same attachments (jpg and mp4) again, only for customer service to claim they cannot see them. I sent them a third time, and was told that I need to respond to a different email address. Since then customer service said they haven’t heard from me, despite me sending an email to the other email address they told me to contact. I responded saying I had in fact been in contact with customer service. I then received a further follow-up message saying we haven’t heard from you again and that they will be closing my support ticket. Not only does saying they cannot see easily accessible attachments suggest they do not want to work, directing me to another email address and then refusing to acknowledge my responses suggests this app is not worth anybody’s time..Original Display NameVersion: 5.5.0

✓ TIRESOME - AWFUL- USELESSNo stars and, could be illegal ..I haven't had an update for 58 hours Afraid your app is useless, it doesn't work and not user friendly- tiresome-It asks for proof I'm 'not a robot ' very single time I try to track consignment and, 99% of the time asks for human proof more than 3-5 times!! It's painfully tiresome when it fails to update recent orders, but plenty of detail re past consignments- awful app and I'm deleting it if it continues to be more than useless. All prior orders with ModafinilCat only took 4days I ordered the above early hours of Monday which means I won't get my parcel till next Monday at the earliest -longest wait to date, even when I order at weekends it's taken four days..ElpidaVersion: 3.1.6

✓ The map is all wrong on itIt’s ok but going to Canada and says it’s in USA.Idiot app 13Version: 5.21.10

✓ Doesn’t workSaid I exceeded the maximum per month but I have never used the app before. Downloaded it for the first time 2 minutes ago..DS in TDotVersion: 3.1.6

✓ ReviewThis app is ok but it would be nice to get more updated information on tracking a parcel.Girls that shineVersion: 5.9.3

✓ Could be betterMap tracking feature doesn’t work. Have it set to push updates but that doesn’t seem to be working. The parcel status updates when app is opened but not so great at consistently notifying on Lock Screen..JamswirlVersion: 5.21.6

✓ Invasive required permission settings for email syncingI really like AfterShip. Out of all the package-tracking services I’ve tried, it is the quickest app when it comes to giving me notifications for shipment updates. The problem is, the email-syncing feature of shipment-tracking apps is the biggest selling point and I do not want to enable that feature with your app. I was going to set it up, but then looked into the permissions I was to grant your app through my Gmail account.... “View and modify your mail in Gmail” ... “May move mail to Spam/Trash” ... “Compose and send new email” ... “See your personal info including any info you’ve made publicly available.” You also don’t have the option to opt out. Why is any of this necessary? When I linked my email with Shop, they didn’t require any of these permissions. I unfortunately had to delete your app because I went with Shop instead..Lauragee33Version: 5.9.1

✓ Good but it’s not perfectI’ve been using this app for a while now. I have two problems with it. 1/ it decides to log me out periodically and then makes it difficult to log back in. 2/ I added a couple of items from Wish the other day and it listed them as delivered already. The only place they’ve been to is their final Chinese Destination. They have even arrived in Australia yet so they definitely haven’t been delivered. I can’t change them so now I can’t track them either..PpbandepVersion: 4.8.0

✓ You shouldn’t force gmail users to provide read/modify email accessI’ve been using your service for a number of years and happy to use gmail authentication for access to your service. Today I was asked to reauthenticate and approve a permission to allow you access to read/modify my emails. I understand why you want users to provide access but if they choose not to grant it you should simply not provide the auto generate function on new delivery emails. Email inbox access is often used as a 2nd factor to authenticate ownership and I wouldn’t recommend anyone grant access to read and modify emails to a 3rd party (no matter if for innocent reasons)..AussiegitVersion: 4.8.0

✓ CurrentlyBuggedOutThis program currently doesn’t work Error message says bad request you have exceeded 100 per month tracking requests downloaded. Only downloaded from apple store last night 28th March 2019 Australia. Downloaded the program to find one parcel and the first number I type in for tracking comes up with this error. Never tried to track an item from China before. So it’s not possible for me to be over 100 tracking requests, would recommend sticking to web site tracking until they fix this issue.ShadowFoxAssassinVersion: 3.1.6

AfterShip Package Tracker works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact AfterShip Package Tracker.