Amazon Music: Songs & Podcasts App Negative ReviewsAMZN Mobile LLC

Amazon Music: Songs & Podcasts Negative Reviews

4.74524 star

Total 99 Negative Reviews

Amazon Music: Songs & Podcasts App Complaints & User Negative Comments

Amazon Music: Songs & Podcasts app received 99 complaints, negative comments and reviews by users. Can you share your negative thoughts about amazon music: songs & podcasts?

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Great AppApril 2020 Asked again for a review. Noticed that more of the tracks that I would like to listen to are on Unlimited. Still the play lists are good, and have discovered new artists. Jan 2020 Noticed that some tracks. e.g. Dark Side of the Moon have been cut short. Jan 2020 New layout. Easier to adjust volume - thank you. Lists my most frequent plays. However No.4 was no longer available. Shame, as it was a great play. May 2019 Offered trial Unlimited. Great to listen to tracks that are distant memories. ——— Feb: great way to hear music. Some of the tracks are only available if you use Unlimited. —————- Jan: enjoying the music. Noticed that only one, top album is listed for some artists. Great value as included in Prime. ——-———— Two months later, asked again for a review. Enjoying the playlists. Navigation is still a matter of luck, rather than logic. Finding some of the music that I have been recommended is only on subscription. —————— Asked again for a review. Am now finding that some of the more obscure songs are not available. Enjoy listening to artists tracks that otherwise I would not play. ——————— Enables me to listen to many songs / artists that previously would be unavailable. Trust that the artists are adequately rewarded. Interface could be improved. Not easy to get back to list of album. Not all the songs you would like to listen to are available as part of Prime package..Version: 9.7.1

Very poor and worst music app everEven though having prime subscription we need to Pay more for unlimited music ? For real are you crazy will never use it and songs which are there are like old and super old looks like the app or music is created in leisure time for a name sake thing and offer it to people like a favour.Version: 8.5.0

What is freeEverything I pressed for a while told me it only available on unlimited, can’t see what is free.... gave up!.Version: 9.10.0

Not bad for the priceHas a fair selection of music, feels inferior to Apple Music. Doesn’t auto connect to my car, or display what is playing in the car as AM does. Less integrated to iPhone but this is probably Apples fault. Needs more playlists, suggestions, etc Positives: much cheaper!.Version: 9.4.0

Why?It may be good if you're into pop and top 40 but if you're into decent music your searches end up with no matches! Sorry.Version: 7.5.1

Worst appNo order of music, just duplicates song again and again..Version: 10.6.1

Not the best music appI find the app overall isn’t too bad.. I have found that a t drops out not long after opening it (1-2 songs in) don’t know if this is because I hadn’t closed the app right down from previous use..either way haven’t had this issue with other music providers.. Search tool needs to be broader I find you have to be fairly specific when searching a new track.Version: 9.3.5

Songs been movedSome songs are released without the album and once they are moved the link becomes inaccessible and have to remove it from the library and re-add them again. Library is outdated, most of the old songs I cannot find. Please improve the search bar, from having an exact match to close match and showing similar results and obvious search..Version: 8.4.1

Bit clunkyGreat that you have so much different music on there but when you get an error you can only seem to remove it by installing the app all over again and although it is meant to play through Alexa it won’t let me I have to play through Bose SoundTouch also it does not play smooth from one song straight into another you have to wait till it loads don’t so no good for a party unless you have a play list on then it does not take to long to load it is like having a dj with only one deck you have to wait for the re it’s to be taken off and the new one to be take out of the sleeve and put on then wait for the needle to catch the start of the song think this deco needs work.Version: 8.9.3

Good one, low on international music collection though, specially Bollywood songsGood.Version: 9.11.1

Possibly the most frustrating music appI am currently subscribed to the unlimited and will be done with it for good after June is over. Short version; of you have prime then it’s included, great. Otherwise save your money. I like to listen to stations as it gives me a better variety; first off the variety of similar artists was soo off pace for the first few days I was pressing thumbs down more than I was anything else. These were stations I created and couldn’t believe there were algorithms out there saying they were similar artists, furthermore it would continually throw the same artists I thumbed down MULTIPLE Times in there with different songs that weren’t any better. Secondly and possibly even more frustrating is that when I paused a song and then would go to press play on that song 5-10 minutes later I would just get the “loading song” description and that’s it. I would then need to skip or push to the next song ,then press play again in order for it to start playing music. Lastly if I searched an artist and then created a station off of that artist I would notice that if paused that station and then resumed within 5-10 minutes it wouldn’t resume on the station it would resume on most previously searched artist.. free pandora is a better choice than the current state.Version: 8.9.1

Beware if you download for offline use using music HDI upgraded to music HD to enjoy the HD and Ultra HD content. I listen to music mostly with a very fast network connection but also download a large playlist for offline listening when travelling. They aren’t lying when they say the files are bigger as they maxed out my 128GB phone when I downloaded my playlists. No worries I thought- il download in standard quality instead and can stream in HD/ultra HD when there’s a network as the settings suggest. The problem is that the app appears to only play the downloaded quality even if a high quality WiFi network is available showing a standard codec. As a result you have no choice but to listen to your favourite tracks in standard while paying for HD or alternatively not have the option of listening offline. Took over an hour to explain the issue to customer service who barely understood the basics of the app and don’t seem to know what’s going on. Disappointed.Version: 10.3.1

Not enough song selectionThe app it self looks nice for the most part, but has clearly been designed by a team of people that don’t get what users actually want. Searching is awful and difficult to find things that should be easy to find. Play list selection is awful as well as is the music selection.. I could forgive everything else if the music selection was half decent. While I’m sure it will grow, don’t launch a music selection with an awful catalogue of music. As it stands now, it’s definitely not worth a standalone subscription and to be fair, probably not something I’d use even though it’s free with prime.Version: 8.9.3

They should be able to get it right!For one of the largest companies in the world they really should be able to figure this out and have the best working product; but they haven’t. The app easily gets confused, disconnects from or won’t disconnect from my Alexa powered speaker. It then says that you have multiple connections to the app and won’t disconnect properly. I have to do a series of steps to straighten it out. Just like Apple; I really don’t think real people test out their own product enough. I don’t use Apple Music so I don’t really have that to compare the two and that’s why I gave 2 stars instead of 1. When I’m on my WiFi at home (even after I deleted and reinstalled the app like they told me to do) the music sometimes speeds up like chipmunks or slows way down (usually at a really good part of the song). From my point of view; the technology is there enough for the music to pre-buffer if you will; so that it is guaranteed to not change speeds like that. It’s okay but I don’t think I’ll keep it much longer..Version: 9.13.0

Problems keep it from being greatI like to download music; this is because I’m not always on wi-fi, and still use an iPod Touch. The problem is there doesn’t seem to be a clear way to delete downloaded songs from the device. This causes bloat as songs that I no longer want downloaded are seemingly stuck. Another issue I have, that honestly isn’t as major, is that if I try to update a downloaded playlist instead of overwriting the existing downloaded version it makes a new numerical numbered playlist (so it creates a “playlist 1” instead of overwriting the playlist there) Not as big of an issue since playlists can easily be deleted, it’s just annoying. I’m also strangely getting different suggestions in the web version than I am in the app; I do like both kinds, I just can’t figure out why these are different and why I can’t get the suggestions I’m getting on the website in the app. This is because the ONLY suggestions I’ve been getting in app are alternative, which is okay, but is far from the only bands I listen to..Version: 9.3.2

A few songs offered trying to get you to buy "unlimited"A few mediocre songs that serve to bait you into buying the "unlimited" version. Finally find a song you like? Then it disappears to the unlimited category. Considering I already pay for a prime membership either offer me something decent or don't offer it at all. Don't treat everything as an opportunity to upsell, just insults an existing customer. Maybe my prime membership isn't as valuable as it's claimed to be and should be canceled..Version: 10.7.0

3 star app Begs for a 5 star reviewOverall, the app is okay. I can find most music I want. But it is hard work to use. You can't add songs from one playlist to another. if you have it in offline mode and no internet connection, it still has a pop up that tells you to go into your WiFi settings and turn it on, which is annoying. It's difficult to delete music from your phone, you have to delete each individual song, there isn't select option to delete multiple songs. It's tricky to understand exactly what is offline and online. And even if a song is offline and down a loaded, if it is on a playlist that isn't flagged as "offline" it won't play. If you download a pre organized playlist, you can't edit or add new music, you have to add the playlist to the queue, add songs, save it as a new playlist which can crash the app. So while it's functional, it's not the most convenient..Version: 9.3.4

Too many time music not workingNot reliable on iPhone.Version: 9.10.0

Is it this app that’s having the breakdown or me...?!I play offline music in the car but it constantly tells me at the start of every new song that there is a network error. Why is it even trying to connect if I’m in off line mode?! I usually have the app in offline mode as the buffering when in the car is annoying but nearly every time I open the app I now have to reset it to offline mode as it’s changed itself. Also in online mode blummin Alexa randomly responds to the music ‘she’s’ playing!! Ridiculous. Also the compatibility with BMW connect needs work, it’s totally random as to whether it’ll work or not. This app is just getting unusable and I generally prefer it to iTunes music which is completely counter intuitive..Version: 10.1.2

Unlimited too expensiveI have had this app for a couple years now and I use it almost everyday. It has the songs I love and the layout of the entire thing is simple and easy to use. But the music unlimited is driving me crazy, I get it you want more of us to pay even more money to listen to more music I got the message. But it is really messed up when you take away our songs. What I mean by that is one time I was listening to Get free by Major Lazor for a couple months and one day it wouldn’t let me play it anymore, it’s been moved to unlimited. This wouldn’t be huge except for how expensive unlimited is ON TOP of my $130 Prime membership. Last I checked, it was all or nothing, only two people in my family use prime music so I don’t need any more than 2 users but it’s nothing or whole family for almost $20/mo with taxes. I’m just not having it. I’ve cancelled my auto renewal for prime and I just refuse to give them another $1 at this point..Version: 8.5.2

Dosn’t workCant play music unless you subscribe and pay cant save to play list any option you choose just says to upgrade to use this feature total waste of time.Version: 10.8.1

DissatisfiedSigned up for the HD - paided the money but then find out no HD service in my part of the world ..... thanks awesome just what I didn’t need another average low quality sounding music app.Version: 9.9.1

Missing heck lot of songsThere are heaps of hit songs which are missing in this app. It was fun when in starting but then it became annoying day by day..Version: 9.10.0

Previously great, currently not so muchLove this app and use it regularly with my bluetooth in my car since i drive alot. Since the last update, it seems they have limited the number of suggested songs for you. Before, i could open that section and keep hitting the show more button and then play through the list of 200+ songs and find new songs i like. Now, it shows maybe 50 songs and doesnt allow you to show more. Another major gripe for me is when someone calls me while connected to bluetooth while the music is playing, the sound changes until i exit out of the app and restart. If i do not do this then the music sounds like i am listening to it through a phone call. Similar to music playing in the background of a phone call when you are placed on hold. Happens everytime and it gets old having to clear the app out of my background and restart it after every phonecall. This didnt occur until the latest update so I hope its fixed. Would have gave 5 stars prior to this.Version: 9.1.3

Thought about the music unlimited.I just wanted to say that I LOVE LOVE LOVE music. I listen to music literally ever day. But there is one thing that really gets on my nerves. The music unlimited thing is a good idea but, some songs that I really like to listen to are music unlimited, and I LOVE to listen to Taylor Swift but, a few days ago when I tried to play it, it said that it was music unlimited. But maybe you could have like “pay 10$ for one week of music unlimited songs” or “Pay 20$ for a year” or something like that. You don’t have to that but it’s just a suggestion. 😊 Update: As I said before I love music and I like the music unlimited idea but it’s just kind of expensive and when I try to listen to certain songs sometimes the day after I listen to them they become music unlimited when we don’t pay for it in the first place. So I was thinking that the person wanting to listen to music but can’t because it is unlimited could pay, say, $20-$30 for a whole year or 1/2 a year of unlimited songs. I’m not trying to cut how much money you get I’m just throwing out some ideas that you could possibly look at and talk it over. I hope that these ideas come to be useful in the future..Version: 9.16.1

FrustratingAs long as you are in a good service area it’s fine. However, the second it has a network connection issue it just gives up and stops playing music. Even if the song is already fully buffered! This is really annoying when driving through rural areas. It will randomly quit playing and pop up a modal window saying there was a network connection issue and to retry again later with a stronger connection. It does this when I have service and I can even watch the buffer continue to load in the background. Pressing play does not resume playing at this point, instead you have to skip the song to get it going again. When I’m working on a project in my shop I’m at the limit of my home WiFi. My phone will bounce around between LTE and WiFi. It seems to cause this app to just randomly stop playing. It doesn’t display a message saying why, it just stops playing. It’s always right after I get my hands dirty and don’t want to touch my phone. I mean, come on... 😕.Version: 9.1.1

Pathetic developmentAsks multiple time for password. Will stop playing music and hang when you move from Online to Offline mode(Signal drop). Expected more from Amazon brand.Version: 9.13.0

BruhWhy does everything cost money.Version: 10.7.0

Sign in ProblemApp just won’t let me sign in. It’s keep coming with verification error #160. Can anyone help?.Version: 9.8

Dreadful appThe way this app manages artists and albums is totally unacceptable to me. Creating a playlist causes every artist and every album to be added to your music collection. You then cannot find the actual whole albums you’ve added in amongst all the random albums that are associated with your playlist. I also made the mistake of adding a couple of large playlists to my downloaded content. Now to get rid of them I have to select each song individually and delete it individually then hit delete a second time when the idiotic “are you sure” dialogue box appears. That’s 400 tracks added in 20 seconds that will take probably over an hour to delete. Absolutely shocking. Carplay is absolutely useless as well, full of bugs, and effectively impossible to locate whole albums in a sea of album titles related to downloaded pkaylist tracks. Just what I need when I’m trying to drive a car. I had hoped this would finally be an option for getting rid of Jay-Z’s ego trip Tidal, but sadly I have to say - Tidal, come back, all is forgiven. Awful, dreadful, useless piece of software. I expected far better from a company with Amazon’s resources..Version: 9.6.1

Good but glitchyIt’s annoying that you can’t access every song as for some reason you have to pay extra for that, which is really stupid in my opinion but anyway it does the job for me but when I use this with my airpods, sometimes the music goes really slow and then really fast, like a broken turntable i guess, and it’s really annoying as it keeps doing that even after I close the app for a few minutes. also it might just be my phone but when I try to open my camera with music playing, it completely glitches the music and my phone , which is really annoying and I feel like it’s breaking my phone tbh. but it’s decent.Version: 10.8.1

Usually great, but...I have been using this music app with unlimited for over a year now and it has been amazing, however recently the apps music has been cutting out quite a lot when trying to connect to my Alexa through the app, but won’t connect via setting by Bluetooth? This seems to only be happening since the most recent update as well. I have also had troubles with when playing a playlist, trying to change to a different one won’t work or has to be tried repeatedly before the action takes place, this also only happens when connected to my Alexa. Slightly confused by this and I think it’s just a slight minor glitch. Apart from those issues, an all round extremely amazing app..Version: 8.5.2

The usualLike many others. Fair selection of music but just started using. Not sure longevity. When music was purchased and kept on media and later downloaded the collection was there to keep. With this and all the other streaming services you only get music while you keep paying. Also as we have just seen from Apple, any of them can just change terms and the functionality as they see fit, for their benefit not the customers. It’s understandable but is it good value. Most over 40 year olds have a music collection at their fingertips from their past purchases. What will a 15 year old have in 25 years except larger monthly payments??.Version: 8.9.1

AmazonJe suis abonnée Amazon Prime. Amazon vidéo n’as presque pas de contenus en français. Le Amazon music demande de payer ... !?!?!!! Pourquoi y’a pas un ajouter 2$ aux abonnées Prime pour avoir musique?? Faire payer le forfait au complet, c’est vraiment ... plate !.Version: 10.7.0

Almost as good as pandoraThis free included music with prime is almost as good as pandora. Unfortunately compared with pandora not all music is streamable without signing on to the unlimited paid version. Otherwise I have found the app reliable and easy to use.Version: 9.14.0

Could be improved.Great choice of music even with standard prime account. Need to fix Alexa randomly engaging part way through a song, at the moment only way to solve this is to switch her off but then she’s not there when you do need to use that functionality so pretty useless. Also the shuffle function pretty rubbish, it’s bit like asking my toddler to shuffle an new deck of cards, he might mix a few cards but in the most part the cards would stay the in the same order, which is like my experience of the shuffle function on my playlists, it doesn’t really mix my music up, I find that when I listen to my playlist in the evening I have noticed that the songs come out in an order that is not that different from what I listened to the evening before so finding I just end up listening to the same music which you wouldn’t expect to happen with over 20hrs in a playlist and only around an hour of listening time in the evening. Also keeps asking me to rate the app, this will be the 4th time. Update: Still no joy with the shuffle function despite selecting shuffle mode the order of songs rarely changes so there are songs I know I have in my list that I haven’t heard in the shuffle mode, yet it regularly repeats the same songs. Please stop asking me to rate this app I have already done it so give it a rest..Version: 9.1.4

Not as good as it used to beThis app used to be really good. All up until the last update, the app is now freezing, stopping and then just cutting out. It constantly drops signal and says it’s off-line. Also I’ve noticed that they seem to be taking more and more songs off the library and you then need to pay the unlimited subscription to listen to songs you used to get for free. Please revert the app back to the previous version and reinstate the previous selection of songs. I’ve noticed over the years the amount of songs available on the prime selection is getting less. Overall the app could be better..Version: 9.3.2

It’s getting worse!I don’t know what it is about this app anymore but it seems to be getting worse. If you ever update the app all of your downloaded music and playlists will be gone. It is so annoying considering there are a ton of bugs that need to be constantly fixed such as freezing and it kicking you out of the app. Connecting to an Alexa is tedious and slow. I’ve also come across it signing me out from time to time. Which again is pretty annoying. As a music app overall it does the job but as I said it seems to get worse. If this was me writing it 6 months ago it would be a 4 or 5 star review. But the fact every-time you update it removes your music is incredibly annoying considering all the little bugs that need to be sorted..Version: 9.12.0

Mostly Doesn’t WorkI wish I could give this app a better rating but I just can’t. It barely works with CarPlay. I have a 2019 Honda and trying to use the interface through CarPlay is frustrating. I’ll try to queue up music I’ve listened to before using the interface and some songs play. Some don’t. I have to use the app to make the song play. Trying to find songs I want to play is frustrating. The only option on CarPlay is to scroll through every song or album on my songs until I find the one I want. Search feature? Apple Music gives me a way to at least get to the first letter. Recently played is hit or miss. Many times, songs I listened to in the car yesterday are missing from recently played. I’ll be listening to music and all of sudden the bass just disappears and I’m hearing the tweeters and possibly the midrange with no base. The only way I have found to fix this is to unplug it from CarPlay and then plug it back in. Most times that works but sometimes it doesn’t. It only resets after the car has been turned off and restarted. I tried reinstalling the app and reinstalling it but that hasn’t fixed the problems. Really not sure why this app is so bad. I think you can do better..Version: 9.10.0

I like but let’s talkI’m subscribed to the unlimited edition (as well as a prime obv) where I paid for the year upfront for all the music you got. I’ve been using your app for about a year so far. You’re UI is solid, but there is so much clutter and overlap in your content/songs it makes the overall experience when searching for specific versions of an artists recordings stressful. You will find the same song on 9 different versions of albums some of which are legit and should be “duplicates” but it’s just your orchestration and layout is sloppy. I think using release date of said album for example as an organization method would be a really simple way to manipulate the data so it’s not so messy looking. Take Frank Sinatra’s artist results for example. When scrolling through the albums available, it’s all over the place. One of his major albums is like 7 or 8 rows down in the search results, while other single song albums or various versions are scattered in between and all over. Organize the results on your UI and I think it might be 4.5 star material. You lose a half star because while content is there in some way the price point is high for already prime subs..Version: 8.5.2

Couldn’t access 80% of my downloadsWith the new update I clicked the button to allow the refresh it didn’t work, so I clicked the delete unavailable music and it made songs that were still accessible, unavailable and the titles became grey not white. Good job I screenshot all of my songs before hand, because this has happened before, and not even after an update, just normally all my songs were deleted. Now I’ve had to go through the very long winded task of deleting the grey songs from my music and downloading them back again, because that’s the only way to get them back. This is really frustrating and disappointing, please fix..Version: 9.0.3

Horrible Experience I have ever had...Wish there was option to select no stars as I had an horrible experience. The app doesn’t even work on my phone and when I try to log in, it just don’t log in at any cost. I have a prime video membership and that should be at least recognised when I tried to sign in. It was waste of time downloading and troubleshooting this broken app. Horrible app I have ever come across ..Version: 9.3.3

Good catalog marred by search and bugsIt’s a music app. It plays, it has a great depth of music, but good luck finding it. The search is atrocious requiring exact matches, failing to allow searching of your music vs the catalog, and results with awful sorting. Recommendations and ordering for popular songs or albums are laughable and a burden when searching outside the top of the charts as they almost appear random yet preclude you from even basic sorting. If you mix purchases and downloads you end up with missing tracks on albums or songs appearing out of place. The catalog is pretty darn good, but it does suffer from lack of search options and with mislabeling or blending of results, especially on the more obscure content. Overall, it does work, the catalog is good, offline play works, and it does the job so it gets the 3rd star. It could be so much better, though..Version: 9.17.0

Good app, but super frustratingThis app works well for listening to music if you have unlimited. Finding songs isn’t incredibly difficult and it’s really easy for making playlists. Here is my problem: I have a playlist with 300+ songs and frequently put it on shuffle. The design of the app is set up so that the download button is right next to the shuffle button. This is incredibly bad design because when you go to click shuffle, you accidentally download 300 songs. The worst part is, there is no cancel button! You can’t cancel this MASSIVE download of songs off of the app! There should at least be a cancel button so if you accidentally click download, you don’t have to sit there and let it take up all your storage space. Better yet: don’t put the download button right at the top of the playlist! This is horrible design on amazons part and should seriously be improved..Version: 9.8

Free version WARNING!I’m enjoying using this app on the free version but it does come with a down side. As you’d expect it doesn’t have every song because it wants you to buy the subscription, how ever it does this by specifically blocking songs or sometimes artists you request. For example I had been listening to a song on there for a while without problems but one day I decided to ask for it and it alone. It told me it was only available on unlimited... even though I have it in my library and playlist and had been listening to it that morning! If you want to add a song I’d advise being as vague as you can and manually digging through albums to find your songs because more often than Alexa will say it’s only with unlimited. I have other examples but you get the point hopefully....Version: 10.4.0

Simple access to music butUnlike the apple app this used to be intuitive to use and you could find the music you want to play BUT it has bugs galore! I had given 5 stars for previous versions but this one is not very good at all. Even Alexa can’t find music that I used to ask for as she tries to play it with tunein instead of my default setting of music unlimited. The interface is clunky and cluttered, it doesn’t cater for what you want to listen to but more to what you don’t! Music is removed because what I assume is the air time license expires but remove the song and put it back and it works again? Why not just delink and then relink it in the database?? The search facility really needs to up its game too. You can only search on a single item at a time, artist or something else but you cannot barrow it down yourself and end up scrolling through lots of other stuff you don’t want..Version: 9.9.0

Needs GarlicNot a bad music app. Selection is good could be better. I’m with the others about the songs/artists “disappearing” without notice, it’s frustrating and makes me switch to a different app. I am a touch OCD so when I add a song to a named playlist and it doesn’t add into the overall library of “my music” I get frustrated. I too listen to music for 8-12 hours a day while working and commuting. Sometimes I would like to have the ability to shuffle every song in my library from all playlists, that is impossible with the current setup on the app. “My music” should be the cumulative collection of every song that has been downloaded or added to a playlist. Lastly, I should never hear the same song repeat itself day after day when in shuffle mode. Most days I will start my drive by hitting shuffle and I hear the same songs as the day before. This shouldn’t happen when I have hundreds of songs in each playlist an my music. It’s a simple program of “each song should only play once until all others have done the same” no matter how many times the app has been closed. I use the app because I can’t stand Top 40 stations; it’s like being mule kicked by a rhino. The app needs playback help, music selection is decent not great. If I had to pay for this without my prime subscription I would look elsewhere, the value is currently not there..Version: 10.1.2

Randomly deleted all my songs!I have used this app for about a month now and had not come across any issues so far, but today I went into the app to find that every song in my library (over 400) had been deleted and it said I had no songs in my library. The playlist titles still remain but without any content... highly frustrating! I have followed all troubleshooting tips both from within the app and online, but to no avail. Unless anyone can assist I will now have to go back and gather the hundreds of songs that were collected in my library. If anybody can explain or has had a similar experience, it would be greatly appreciated..Version: 9.0.1

The App is Great, just has some small issues.I really like this app. There’s a lot of content and the functionality of the app is great. But the offline mode has some major flaws, which is why I don’t like the app as much. My biggest issue is if I have an online playlist and have downloaded that playlist to my phone, then add a song(s) to the online playlist. The app will create a new playlist in offline mode called, “[Playlist Name] (1).” It’s a really annoying feature and means that at one point I had 56 versions of the same playlist on my phone. It would be great if the app would recognise added content and just incorporate into the existing playlist. Another issue is the app wiping songs after 14 days if you don’t connect to the internet. I leave the app in offline mode most of the time and this means the app never connects to confirm I still have a subscription. This means after 14 days I have to re-download a playlist. It would be better if the app just locked you out of offline music until you connected to the internet and then enabled it again. And even better, would be if the app would connect to the internet to check, even in offline mode, if you connect to wifi..Version: 9.0.1

It still has a lot to improveMusic Libraries are much better in Spotify. The search option also is not very good..Version: 9.16.1

GimmickIf I find a song I wanna download it tells me I need to connect to my wifi even though I’m sitting next to my router and I’m clearly connected. If it’s a popular song it tells me I need to upgrade to Amazon Unlimited.Don’t waste your money. Classic Amazon.Version: 10.7.0

Often skips songsOverall we do love this app. But often when we are playing a playlist or a station, it’ll start playing a song then cut out and skip to the next song..Version: 10.7.0


Crooks in castlesPaid the .99$ for 3 months through apple and because i have no credit card information on file they take down payment money and lock me out of the app so i can’t use the music for the entire 3 months i paid for!! that’s criminal for a company in forbes. you’re a band of thieves.Version: 10.7.0

Could be so much betterFor a premium service this needs a ton of work to compete with the most famous music streaming app out there. My music stops and quits regularly regardless of device, speaker or internet connection. Very frustrating. Plus seriously if the song description is wrong, there is absolutely no point using it. Not great for reliability to play inaccurate songs and then cut out. I pay the extra because I purchased the echo studio with it’s 3D capability, Amazon’s 3d library is small so I expect them to at least get it right. (Maroon5 girls like you (explicit) featuring Cardi B) the description is there but the song? Nope the standard with no Cardi b. If you can’t play it, don’t feature it. This is one of many versions of songs which isn’t as described and I feel I’m paying for a service I’m not fully getting. Quality isn’t an issue, but reliability is definitely issue enough to revert back to the competition.Version: 9.13.0

Latest update causing long waits to start track playingI got a message using the app last week saying that improved quality of music, gapless playing etc was available but all tracks would need to be downloaded. As I have 5000+ downloaded this took some time (around 24 hours on and off seeing as I wasn’t always on WiFi) but finally it seemed great - dance compilations, classical music all seenlessly moving from track to track without a stutter. However I’m seeing lots of times when playing the first trackniff an album or playlist that are already downloaded that it’s as if it’s streaming slowly and needing to buffer for a long time - more than a minute. Never had this problem before and it’s not every time but most of the time. Really irritating.Version: 9.0.2

It's good, but the app has an errorIt is the best option for the amount of music and price! However the app has the error, you add music in the playlist that you created the notification says you added it and when you look it did not add. Another problem is in the playlist that sometimes the songs that you added disappear even if you update several times..Version: 10.1.2

Ok but needs some improvementsI like this app and think it is worth purchasing but there’s only one thing I don’t like about it and that is that you can’t choose the songs you want to listen to but instead it gives you random songs..Version: 10.2.0

Unoriginal Artistry☝🏼 That and the search function plus this determination to ‘feed consumers’ based on algorithms created by the users previous choices. Sometimes I want something totally off the wall, challenging, interesting and different. I want to feel like I found it and was not fed it..Version: 10.1.0

BuggyFirst of all I want to be clear that I’m reviewing the app not the service, the subscription, or even specifically the overall song selection which on a sidenote I’m quite happy with. Overall the app is pretty solid and allows you to explore different music and now you can do podcast and videos which is a nice ad on but I primarily use it for the music. The search function could be a little more comprehensive and user-friendly but it’s not bad. The main reason I only gave it three stars was because it’s so buggy! Almost every other time I open the app and start playing music and lock my phone and walk away from it to either go work out or if it’s in my car, the music suddenly stops because the app just closes randomly. This gets super frustrating because it happens so often. This happened on my iPhone 11 and is still happening on my iPhone 12 Pro Max. This is not a new problem that I have encountered and I’m surprised it hasn’t been fixed yet..Version: 10.2.0

MehSpotify is so much better! I’d you play a song, Spotify will continue to play music that is similar. Prime just loops the same song over and over. Also I already pay for Amazon prime so why does it cost more for unlimited? Also I will have a song in a playlist that I listen too often then all of a sudden it’s an unlimited song and I can’t play it anymore! So I guess since it comes “free” with a prime subscription it ok because I have the benefits of buying stuff with no shipping fee as next day delivery etc. Hence the 3 stars. If you’re a just looking for a steaming service tho, don’t waste your money.Version: 9.11.1

Amazon musicI am a member of “Amazon” I shop a lot on Amazon. My Amazon account that I pay for monthly shows that I have access to “Prime TV/Movies” along with “Amazon Music” and a few other options. It makes absolutely no sense that I pay for Amazon monthly. I have full access to “Amazon” (shopping) also “Amazon Prime” I recently downloaded “Amazon Music” and it shows me that I only have access to some music and I have to pay $10.99 per month in order to download all songs. You can make your own “Playlist” but when you’re on “Off-line Mode” (no data/wifi) you don’t have access to your playlist, You only have access to “Recently Downloaded” Your personal playlist you cannot access unless you are hooked up to Wi-Fi or data. I was a big fan of Amazon for the shopping and then I seen all the different options that come with Amazon. I downloaded “Amazon Prime” and I use that all the time as well. (I don’t have cable, I use Prime and Netflix) I recently downloaded “Amazon Music” and now I’m very disappointed with Amazon. It’s false advertisement. Considering shutting my Amazon account down. It’s false advertisement..Version: 9.17.0

Too long-windedThis app is just too long-winded especially if you have to use voiceover so two stars is all i can give it. Compared to apple music this app is fiddly and unwieldy and most of what you can gget is also available elsewhere so that remakes and so on are all the same. You get the album screen every time you want to play a song just to sample it which is a right royal pain in the neck when it would be a lot easier if you didn’t have to click hide every single time and then, as if that’s not bad enough, Alexa keeps kicking in because, of course, with voiceover on, one has to double tap to get a song to play. I’m truly thinking of opting oout of music unlimited just because it is so damned difficullt to navigate..Version: 8.9.0

Can’t play your own musicApp is unable to play your own iphone/iPad library. I have a number of my own albums on my iPad but Amazon doesn’t recognise that they’re there! ! Why is this? I.Version: 10.1.1

Poor effort from AmazonI wanted this app to be good, but it has frequent bugs. Previous track will hang up on a track, it will suddenly pause and be unable to load the track without force closing, has no concept of other devices (miss that from Spotify), and the download offline playlists frequently won't if your adding to it. Otherwise, music library is adequate for myself.Version: 10.7.0

MauvaisA l’essaie je n’est eu aucun problème mais à l’achat pour un mois! Du vrais vol , playlist qui disparaît,compte qui s’annulent sur un appareil mais qui reste sur l’autre , a éviter ABSOLUMENT,Amazon devra refaire ces devoirs pour espérer devenir concurrent..Version: 10.7.0

Doesn’t work properlyDoesn’t work properly with sonos only plays one song at a time Wish I had never swapped from Apple.Version: 8.8.0

Not very much musicApp works nicely. Very limited song selection....Version: 7.5.1

OneBecause it wack to pay for the package then you cant have unlimited? Ill pay for Spotify nevermind dont pat for music amazon.Version: 10.8.0

All songs not available in an AlbumI observed all movie songs are not available and as well as for an album only few songs are available. App issues sometimes the songs does not play though internet connection is there..Version: 9.3.0

Just when I start loving it...Just when I start loving this app, it crashes. It’s the only app on my iPhone that crashes. Really annoying. Also, you can’t save your favourite stations like you can save playlists, which I think is odd. Especially when, when it crashes, I have to start it up again, and then I have to search up the station I want..Version: 9.16.1

Keep listening feedback is annoyingI hate many things about this app, but the feature most bothersome to me of late is the keep listening feature. The sleep timer is turned off, but every hour I get asked am I still listening to music. Did I stop the music?! I have my device plugged in across the room because it’s not compatible with Legrand digital audio (fix this too!). So, every hour when the music stops I have to go press keep listening. I’m not opposed to exercise, but I’m trying to work, and this incessant disruption makes me want to pay for a different streaming music service. This should only happen if I engaged the sleep timer. This is a useless feature, especially if I am actually streaming on WiFi and have the stream only on WiFi feature engaged or am in offline mode listening to downloaded music. Get rid of this. Another huge annoyance is the amount of data this app uses even in data saver mode. My daily commute (160 minutes total streaming time) uses 1 GB of data! Maybe it would use less data if the lyrics feature could be disabled. Finally your app support was useless for providing feedback, so hopefully someone is reading these reviews..Version: 9.9.1

Freezes and drops outThe app always freezes and can’t be worked with. Also, while playing music the song doesn’t matter which one will stop playing and you’ll have to go back and reset everything. Very annoying when exercising or having a party..Version: 10.7.0

Latest update has bugsThe new update for 3 March, 2020 still has errors for the app on Apple car play. Lots of Bugs that need to be fixed. Quality of music is poor. The app has loads of potential but is not ticking the boxes for my music experience.Version: 9.6.0

AgitatedThe app was working really well and had no problems Now when music is playin, music stops constantly every couple of seconds. Then begins to play song again where left off This is most annoying. Please fix the problem.Version: 9.1.4

No hands free Alexa for NZ?Why do some countries get hands free Alexa but NZ doesn’t? LAME! 😂.Version: 8.8.0

V few sound tracks by popular artistsVery few sound tracks by popular artists Eg cannot play whole albums maybe 3-4 songs.Version: 8.7.0

Are you still listeningUp until recently, I have had ZERO problems with this app. Sure, songs go missing... but its free (with my prime membership) and I can usually find something to replace it with. The problem I have, though, is that lately it has been stopping at irregular intervals and asking if im still listening. I have one particular playlist that is used to get me through medical infusions. I get my IV started and listen to my playlist. I know where I am in the infusion by the song playing. No need to keep pulling out my phone or looking for a clock. My last infusion was interrupted by the “Are you still listening “ thing. I had my phone in my purse across the room. I couldn’t get to it and was left with nothing. Music gets me through these infusions and not having it on was distressing. If im not listening to it, I will stop it on my own. Considering just buying the songs from iTunes and staying uninterrupted. This hasn’t been an issue until just recently but looking online I see other people have been experiencing it for a long time. It may be time to just let my membership expire as this is really the only thing i use of Prime on a usual basis..Version: 9.17.0

How is this not betterI’ve been using the free version for some time and adjusted to the lack of good songs because I had a variety still. I mad my favorites playlist and shuffle that daily. Over 7hrs current. Now I obviously like these songs and have little to no reason to skip a song. The “Are you listening” prompt gets quite irritating every hour when I don’t want to take actions within this playlist. Extend the time frame or do away with it. Add a 10 sec commercial if it helps. Just upgraded to the free trial, mostly because I was bombarded with offers all day every day for the last year...Finally gave in. But on a side note, if I say not interested, could you give it a break til next month? I’m already hating the upgrade. My 7hr playlist will suddenly stop playing, currently playing disappears and I have to select shuffle again. Shouldn’t I have unlimited play? I know it hasn’t played through as I’ve restarted 3 times today in a short time. At this rate I’ll go back to free or another service for less fee..Version: 9.15.3

Great app but can keep you on your toesHave previously been tempted to upgrade to the unlimited service but more recently I’ve found it regularly stops playing. A bit frustrating when you want some background music because it just becomes a distraction. So I often just turn it off. I use on the kindle and iPad and it’s the same for both devices. The internet connection is fine. Also, the ‘too often’ queries whether you want to ‘keep listening’ is annoying on the iPad and there seems no way to turn off this feature. I have only noticed these problems over the past few weeks. Previously it was a 5 star app..Version: 10.2.2

New Update RUINED IT!!This is a great app! I can’t deny that it is extremely useful and easy to use— and is ideal for anyone who likes to listen to music on the go— however, after updating to the most recent version of the app, I have found that after a mandatory refresh, all my music was GONE! I had downloaded well over 3,000 songs (as an Unlimited subscriber) and was very disappointed to find all that gone. Not only that, but every thirty seconds the app crashes and restarts— making it to where it would be virtually impossible to re-download all those missing songs unless I had god-speed wifi, which, I regret to inform you, I do not have. I hope this is not the case through every device using the app, but it is the case for me and it is very disheartening, as I do not have data on my device and cannot access wifi 24/7 to where I could simply use it without downloads. All I ask is that the crashing gets resolved. Restarting my device did not help, either, so I believe it is the app itself. But also, please do not remove all of one’s offline music in the next update please. 🙏.Version: 9.0.3

Sign in problemIf you guys are offering 3 months free then you should have see the problems as well... not able to sign in.. plz check and revert..Version: 9.8

All other providers are betterThis came free with prime and I still want to cancel it. Their created playlists keep skipping songs saying that that selection is no longer available. Music is limited as well..Version: 7.5.1

Need more in-app editingI love the sound quality and the lyrics being available. The only thing I miss from other services is the ability to edit order of tracks in my playlist within my phone app. My friend in the USA can do it but maybe because I am in Australia it’s not an option other than on computer. Other than that I like it..Version: 9.11.1

I love you... butThis is my favorite music app. Find it very intuitive compared with others that start with an A. I gave it a 3 instead of a 5 however because of Bluetooth issues I nearly always experience. I find I have to stop and start the entire app when a device attaches. Doesn’t happen on other apps..Version: 9.14.0

Improve shuffle!Overall the app is decent. I have been able to discover a lot of new artists and songs that I enjoy from the artist radios and suggestions. Here are my cons: Artist radios.. I have avoided thumbs-upping any songs that I like. I have found that when I do, it will play those songs that I thumbs-upped first every single time I play that particular radio. I guess that’s the point but I end up hating the song because it becomes way overplayed. Which is kind of how Pandora’s radio is. It’s just annoying. So don’t thumbs up anything unless you want to eventually hate it. Shuffle on My Music.. needs some improvement. It seems like the algorithm needs work or something because it will shuffle and play THE SAME SONGS and then there are songs that I will never ever hear. I end up removing songs from My Music just because the shuffle seems to love playing it. I end up letting it play alphabetically just so I can hear my other songs. That’s terrible! Also, I have noticed that the shuffle will turn off by itself if I am connecting Bluetooth. That might be unavoidable but I thought I would mention that..Version: 9.3.1

OkCan’t get amazon prime unlimited to work, keep getting an error message.Version: 9.8

Used to be goodUsed to better then Spotify, then they brought in unlimited and almost every song on my playlist I need to join unlimited. Why would I when Spotify does charge me to listen to the same songs. I thought my Prime membership paid for this app content..Version: 10.8.0

Doesn’t work on my iPhone 11 Pro MaxI installed this app but it didn’t work. After launching the app I see a dark screen with amazon music logo in the top left corner and i observed this message which is difficult to find as the font colour and background are dark in colour. Below is the message: Looking for Something? We're sorry. The Web address you entered is not a functioning page on our site..Version: 9.2.0

Don’t ever press shuffleOverall the app is easy to use and on unlimited has a great range of songs and music quality is excellent. However it has one massive problem, skipping songs, this only seems to happen when listening to an playlist/artist on shuffle. It’s very annoying, you’ll be halfway through a song and it will stutter, skip the rest of that song and the whole of the next song and finally play the song after that. It then seems to get stuck in a rhythm of doing it every 4/5 songs. It also won’t let you go back and play that song manually and will cut off at the point it cut off previously. A very annoying glitch that somehow hasn’t been picked up in the “bug fixes” that seem to not do anything..Version: 10.2.1

Dear Amazon music there is this one song that you need to haveIt’s called Infinite's theme by Tyler smyth So yea can you add that please?.Version: 10.7.0

Pretty goodI use with Alexa and I feel like there is too many cheap knock of versions of some songs. Other than that a nice convenient way to listen to music. Offline mode is great even though I don’t use it..Version: 9.0.2

No content filtering in AUThe range of music is great and I have enjoyed using this music streaming service. What I don’t enjoy is my children listening to explicit lyrics and sadly their are many songs with explicit lyrics and no content filtering available to Australian customers. This is a deal breaker for our family and we will be moving to a different music streaming service that allows us to filter explicit songs..Version: 9.11.1

Great, but not alwaysI love this app. For the most part. The available selection of music is HUGE, although there are some artists and/or albums I wish were available with out paying for Music Unlimited (I’m looking at you, Led Zeppelin!). I was EXTREMELY excited to see the new update, which added volume normalizing, which was easily my biggest complaint, since shuffling music meant constantly adjusting my phone/car’s volume from song to song. What I didn’t realize, however, was that I was going to have to re-download EVERY SINGLE SONG on my phone. I have about 7000 songs downloaded. I’m in the middle of my second day of re-downloading. It’s excruciatingly slow, even with a very fast connection, and, unless you leave the app open, constantly gets hung up or frozen, meaning you have to restart the downloads (you don’t lose what you’ve already done, thank god!). Overall, a pretty good app for music lovers, and it would probably be great if I just started using it, but there are definitely some issues, some of which could have been solved, or at least forgiven, simply by letting people know what was going on..Version: 9.3.5

Amazing music quality, app is heavily flawedThe music quality is absolutely brilliant and by far the best selling point of this service, however the app itself is the worse I’ve used for music. From not listing every album/song on artist pages (instead opting to list only the popular albums), to the absolutely ridiculously small slider on track time (have to be precise to skip song along or you’ll skip forward/backward a song). You can download the same Oasis album 2/3 times because every album is listed over and over again. So if you are only concerned for music quality, I’d recommend this 100%. However, if you want decent usability, try Tidal or Deezer. The app needs a lot of work, I do expect better from one of the world’s wealthiest companies..Version: 9.4.1

Music quality A++ but a few fixes would make it 5 starsThe good: pretty broad selection, lots of ultra-HD, and the sound is great. The medium: some of the ultra-HD of old classic rock has been remixed. In some cases this is good when some bass has been added back in that wasn’t possible in the original due to the dynamic range limitations of vinyl. In some cases the bass is a little over done, but still probably a little better than the original. In other mixes, it just doesn’t sound quite right, since the original art was the product of the musicians and the mixers at the time. When this happens, the feel is similar to watching a colorized veesion of a classic black-and-white film. Needs work: The user interface is clunky; search often misses songs you’re looking for,so you have to try different ways of getting to what you want, and when listening in the car, the iPhone app hangs when you lose service and often doesn’t resume playing once you have service again..Version: 9.6.0

Limited in musicVery limited if you aren’t into pop music. There are better options out there - use those instead..Version: 10.7.0

BittersweetI like that this comes with Prime, but I don’t like that the algorithms need more improvement. I end up listening to songs that have very little musical similarity to the song or type of music I choose. Also, at the Home Screen, I am bombarded with a bunch of stations and lists that are piled on top of what I really want, and that’s my recents first. “Stations You Might Like” and such, change every time I listen to a different genre, which makes it hard to explore. I’ll listen to Christmas music one day, and Christian or classical or EDM another day. Every time I change it, all I see suggested is music from the last genre I listened to. It’s like the app thinks I only want to hear what I last chose, instead of seeing that I like ALL kinds of music. I do like the Soundtracks and Discovery Mixes, except that I have never liked pop music, save for a song or artist every once in a great while, and yet it always seems to infiltrate my listening. If I don’t search or listen to Billie Eilish or Post Malone, please stop pushing it on me..Version: 10.2.0

Should include unlimitedNot all the songs are there and paying unlimited would be more expensive than Spotify..Version: 9.16.0

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