Subway Surfers App Negative ReviewsSybo Games ApS

Subway Surfers Negative Reviews

4.65549 star

Total 47 Negative Reviews

Subway Surfers App Complaints & User Negative Comments 2022

Subway Surfers app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Subway Surfers? Can you share your negative thoughts about subway surfers?

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Subway Surfers for Negative User Reviews

Love the game but there are problems with the gameI absolutely love this game. It literally increased my natural reflexes due to the fact that you as a player must be able to do things such as prevent an opponent from having an advantage fast. By this I literally mean using your ability to cope with hard and difficult situations and win the game fast. The very huge exclusion of giving the game a five star rating is obviously the difficult, yet time taking objectives which need to be completed just to complete an entire stack of objectives. From multiplayer matches all the way down to different types of battle royale gameplay mode. In multiplayer matches I see a huge disadvantage of playing against players who are really good in playing. Accuracy and shooting of opponents are far tough to survive through especially in domination mode in multiplayer matches. Gameplay must be also set in terms of measuring a players’ aiming, shooting accuracy and shooting speed in order to prevent matches from getting extremely tough. Also please increase the limit of players that give points to their team in Team Death Match or at most allow the player to decide how many points are required to win the competition just to complete a tough objective..Version: 2.14.4

Average but...So I was playing and my score was super high and then it glitched and killed me and I lost my score and all my coins. Also I did the weekly hunt twice(it glitched again) and what did I get 1 score booster SERIOUSLY!!! Also you don’t give fair prizes in the mystery boxes, like once when I opened a super mystery box and got 236 coins OMG SERIOUSLY THIS IS JUST INFURIATING!! Also they WILL NOT TURN ON MY FLIPPING SOUND I CANT HEAR A THING! I am VERY ANNOYED with Subway Surfer! =(.Version: 1.90.0

Digital Thieves, I purchased an item but never received itDon’t purchase anything on this app bec you won’t receive it. I purchased a package on this app but I never received it. I already sent an email to the app developer and mentioned that I didn’t get the item I was charged for. They sent me an email back saying: “Apple handles all purchases and billing on iOS. In order to request a refund, please contact Apple” I sent an email to Apple, they say contact app developer. It’s just a back and forth game. So basically they took my money but didn’t give me the item I purchased. Bunch of digital thieves.Version: 1.97.0

The last time!I’m deleting this app I have had it since it came out and have moved it too every new phone I have but it has reset every freaking time!!!! I’ve been playing it for years constantly and consistently and I’ve never unlocked the last one that requires 500 tokens! I’ve lost all of my specials that I’ve collected from place to place I have it synced with Facebook I was told that’s how it helps save all your data but no you guys haven’t figured out how to not have people loose their characters, their progress or anything else I had all my power ups to their max capacity and over a dozen characters and I only had 123 left of the 500 and I was on the gold award for 90% of the achievements and I’m so unbelievably past done but a word of advice find a way to have it all stick before you loose many others.Version: 1.80.1

Still the great game it wasI have had this app for a very long time. It has been deleted, gotten again but to get to the point, updated many many many many times. I am not a fan of the app being updated literally every month, but this is just my opinion. Even though I have named the title of the review ‘Still the great game it was” I have noticed the there is a greater amount of ads. I mean how else are the app creators going to have money but ads are really annoying. And also with the updates there is a limited time you have to collect 30 (correct me if I’m wrong) items and believe it or not I NEVER collected all of them. The prices of characters, hover boards, ect they are too hard to get. And what happens if you collect all the items to unlock Tracy or someone? You have to waste you keys on two more outfits. I know no one and I repeat no one that has ever gotten all of the characters and hover boards. I do not hate this app I am just pointing out what could change like what you are meant to do when you write a review. Thank you for your time if you did read this whole thing.Version: 1.118.0

Old Classic ruined by greedProbably one of the most iconic mobile game ever, i used to play this years ago but after revisiting it recently i’ve come to the conclusion that the developers got greedy and the game has gotten significantly worse because of it, i mean you literally can’t lose in this game, did you die? Its ok just watch an ad and come back to life, and guess what? You can do this infinite times. At that point theres no real challenge to the game, highscore’s are meaningless. Also the randomly generated levels are sometimes flawed, like after using a power-up like the jetpack it can sometimes lead to a gameover as soon as you land, same happens after you watch an ad to be brought back it insta kills you due to the speed and position you were in and then you have to watch another ad. I understand that devs have to make money but they’ve milked this game to death at this point. Also theres the fact that each time you reinstall the game it resets all progress even with a linked account, so all the skins, highscore and everything else gets reset, plus none of my FB friends highscores appear in the game. Overall I give this game a 3/5 for nostalgia but wouldn’t recommend it to anyone in its current state.Version: 2.10.0

UnfairI’ve had Subway Surfers for quite some time and don’t get me wrong, it’s one of the best mobile games. Although I have something to share with you that could change your thoughts on it. I was going for a high score run (it was 489,340 before I started) I died a few times and watched a few ads to revive myself. I got up to around 520,000 and I die again. As per usual I watch another ad, which is State of Survival. (I am not promoting the game, I am just displaying the name if if it was a fault in the ad and the developers need it). However, after it finishes there is no cross to get rid of the ad and keep playing. At this point I’m just stuck on the page where it says to install State of Survival. I give it some time thinking that it might just take a bit to appear, but after about 2 minutes the cross is still not there. And now I’m forced to restart my game, which will end my run automatically. I wasn't too annoyed because I thought it would save my new high score anyway, but it didn’t. I have refreshed/restarted Subway Surfers 2-3 times but my high score is still not updated. Is there anything I can do? Is this just an unfair way the game forces you to lose? Or is it just a glitch with the advert? Either way I’m a bit put off now..Version: 2.34.0

Can’t deal with bugs anymore.This is my go to time waster game and it’s gotten to the point that I’m about to give up on the game altogether. There’s multiple bugs that have screwed over my scores and progress that I have messaged the support team about with screen recording proof and never get anything helpful in response. The game is overloaded with ads these days and heaven forbid you try to use an ad instead of a key to continue a game you’ve just crashed on. Pretty much 1/10 times you do so the entire game freezes up and won’t let you click any other options or let the run end at all. You get to keep event tokens you’ve earned but the score you’ve hit won’t register because it won’t let you finish the run. You lose the progress with no other options than closing out the app. When messaging support about this the write you off as not having game center or facebook linked to ‘save your progress’ but it’s an entirely different issue that I have had show up on not just this account but my alternate one on that I have on an old phone for siblings to use. This bug and so many others have made it so frustrating that I’m about to quit after years of playing every single day..Version: 2.26.0

Facebook Friends don’t appear and Top Run never loadsI love this game so much but I’ve become so frustrated that my Facebook friends won’t appear and worst off all the top Tun always says connection problem when I know my WiFi works perfectly fine because anything else on my phone that requires WiFi works. I play this game so much and I became obsessed with getting diamond medals since it’s so time consuming and I have so much fun trying to get the top Run. Now that the top run table never appears for me I’ve became extremely frustrated. I tried for a week already and nothing works. Also I can’t compete with my friend who’s really into this game too, since my Facebook friends won’t show up. I read somewhere to remove the game from Facebook and then log in into Facebook again, I’ve done that numerous times and it still doesn’t show my friends. Also after a while of trying to connect the app with my Facebook account, the option of doing so on settings disappeared. I’m pretty sure there’s very smart ppl running the game, and I ask that you please look into it. I ask that you please make an update and fix this issue. I will change my review to 5 stars when it’s fixed, cuz I do really like the game..Version: 2.4.0

Won’t work offlineI love this game so much, but I can’t play it offline. It works perfectly fine with wifi or data but as soon as I’m not connected to anything and I try to play it, it crashes at the loading screen. It used to work fine offline like a year ago and I just recently downloaded it again and now it doesn’t work. But otherwise the game is perfect!.Version: 1.91.2

Love the game, one major problemHi, I love Subway Surfers. It’s a great game with lots of cool features. There’s just one major setback. I can’t watch ads. I’ve looked into the issue on the game’s website and found out that if you have an older device, a specific model, or are in a specific location, you may not be able to watch ads. I know for a fact I don’t have an unsupported model or an old device. It’s the location part. I know this because some relatives recently visited, and, they informed me that the ads worked at their house, but not at mine. According to the game’s website, once content is made available, I should be able to view the ads. But here’s the thing. I’ve been playing for a year now, and the ads have never worked. I really want to view the ads to claim missed login rewards, double up prizes and coins, skip characters to get the characters I want with Wordy Weekend, and tons more that I’m currently missing out on. I’m really only seeking help and a developer response. Please! *So, I’ve just finished reading some bad reviews. Developers don’t properly respond to problems! They simply say, “Oh, you only rated us a few stars. We would love to know how to get 5 stars instead!” You blind developers, the way to get 5 stars is in the review! And I know this will make developers not want to respond to my review, but I don’t even care anymore. Fix your customer service and actually help people; that’s how you’ll get 5 stars.*.Version: 2.27.1

⭐️⭐️⭐️.5/5I am giving this a 3.5 because the amount of advertisements whilst playing, one pops up every minute of so and it has a close button but they don’t close. I have to close down the app and reopen it and I just wanted to collect my daily gift and it didn’t let me. I know that the developers work hard on this but this games updates have gone down a lot with all the “limited” characters and charging money for it. Personally, if I had a game I would focus on making people happy, and what they would like in updates not payed stuff. Making games is not just about money and I’m sure that many people agree not to mention when I was younger I brought some coins and my parents went mad because it was on their phone so it came directly from their bank. I’m pretty sure I was not the only child to take my parents phone and buy these ‘special deals’. So I hope this sums up all about the 3 stars, if it doesn’t then I can’t help you with that. Bye 👋 💖.Version: 2.34.0

Use to love it.I actually loved this game, but, one day it just reset itself all my coins keys, score multiplier, players and trophies disappeared..Version: 1.95.1

AnnoyedI understand the reason for having the ad personal data thing at the start of the game- that you have to give consent to for USING your personal data, but I don’t understand that. I don’t know what the game is doing just for advertisements. I immediately went to settings after doing it so I could take my consent away, but my mind thought the red button was “NO” and the green button was “YES”, just from other experiences. This is honestly a very weird thing to do, changing the colour of the buttons to make it more confusing. I thought I clicked “YES”, but when it went back to the game, I was confused. I went back to the settings and found that I didn’t withdraw my consent, so I went back in and looked at the buttons. I came up with this review. Now think about this, if I didn’t read everything and just clicked the button I THOUGHT was the “YES” button, I would continue playing the game. I now understand what your intentions were with that. It’s a good game, but with what just happened, it has taken my FIVE STARS down to TWO STARS. I’m never playing this game again until I know that this won’t happen..Version: 1.87.0

Lost my progressThis game is fun, but there is just one thing that bothers me. I got this a few months ago and I got a really high score, and loads of coins, keys and hoverboards. But then a few weeks later, I ended up having really less storage, so I had to delete the game. Before deleting it though, I clicked “Online Save”, by clicking on the app, then the Settings icon, and then I synced Online Save. This was so that if I wanted to download it again, I could save my progress, like my high score and the amount of coins, keys and hoverboards I had. Just yesterday, I installed it again because my storage is ok, now. Then, I clicked Settings to see if Online Save was still there, but it got upgraded and I lost all my progress. The new upgrade is very different, and something doesnt seem right. This was very frustrating, and I deleted it right after. I highly reccomend to not delete this game because the same thing might happen to you, and you will be troubled..Version: 2.3.1

Fun at first but gets boring after a whileThis game is quite fun, it’s like a lot of other games I’ve played where you’re running and you try to beat your old high score and there’s powerups but it is funnier than those other games since there’s quests, events and other fun little things and it has been a game I played for a long time and was a part of my early childhood. But the problem I have with it is actually a problem I have with a lot of these games where after a while it gets repetitive and the events don’t seem so fun any more because you’ve experienced them before and all the events are all similar. But it is still a fun game before it gets boring so that’s why I’m rating it a 3/5. I reckon improvements could be made if they added new features like different powerups or different map layouts in the updates instead of just making the maps look different and adding new skins and hoverboards. To fans of this game though I would recommend Temple Run/Temple Run 2 because it’s similar but also very different to subway surfers and is also very fun. Anyway review over bye..Version: 2.8.4

Not a big fan of the new update..Hi! I love this game so much, it’s literally my childhood band I still like playing it in my spare time today. Although, I recently haven’t been active on playing the game, and a I’ve just opened it again today. I can say, I was surprised to see the new layout. As you can tell from the title of this review, I’m not a big fan of it. I like the layout of the game before this recent update. I see that you made the loading page more 3D and animated and you also added some shadow to the title page. The score multiplier also changed to a design that I don’t really find appealing and the boosts pop up have changed too. The character and boards menu have changed too. I just dislike the new design overall. I still like playing the game, but I guess I don’t find the design appealing anymore. Sorry :(.Version: 2.1.3

Dumb UpdateI've been playing this game for 6 years and it was my favorite, one if the things that I appreciated the most is that there were no pop up ads and the only ads you see are to get prizes. The new update makes it so that there are random ads. I also don't like the new graphics and the way the character options are presented it's unnecessarily complicated. I'm sad to see my favorite mobile game turn into another generic mobile game..Version: 2.1.3

Love the game, hate the new updateI’ve been playing Subway Surfers for ages and absolutely love the game! But I’m hating this new update. It makes me want to delete the game and try to install an old version of the game. And if not possible to install the old version again, just delete the game altogether. The graphics are glitchy, it looks pixelated as you run, the movement doesn’t look the same as older versions. It actually hurts my eyes playing it on the updated version - even with the lowest brightness setting. I’m hoping for a new update - ASAP - where the graphics are vastly improved 🤞 and returned to something that resembles the old versions! I’m also really not a fan of the new challenges to obtain new location characters and boards! It’s time consuming, with ‘birthday cake’ tokens rarely showing up in the subway. It makes me feel like I shouldn’t even bother: I won’t be able to pass the challenges without spending an inordinate amount of time doing so. And, I’m not prepared to give up my day job to play Subway Surfers! Coins worked so well to buy new characters. I would love to have coins reinstated as the mechanism to buy all new characters again. Overall, I’m a big fan of the game, but not a fan (at all!) of the new, updated version..Version: 2.1.0

Super disappointed in where this game has goneI used to love this game but now it is so exhausting to have to sick through the avalanche of ads that pop up every time I do anything, this game feels more like a poster board for other games then it does an actual pretty high quality game. Super disappointed. I’m happy to watch ads to get extra boards and such but I like being given that choice instead of having ads shoved in my face every two minutes..Version: 1.112.0

Overall ratingI believe that the game is very addictive and well updated but due to the lack of characters in the ‘me’ section I have to take a star away from the games overall rating, too elaborate on this statement would be to say that I don’t think there are enough characters in the game for me and others to play. If there was a character you could completely customise from their height to the colour of their eyes I would find this game much more fun. I think the game should have more cool features during a persons run, for example more power-ups and more cool additions to the game. If they were able to add cut scenes to the game and more changes to the map for example the trains could be cars or more futuristic options for other aesthetics that would be great. I would recommend this game to my friends but if they made just small changes to the game I think it would be much for successful..Version: 2.20.1

From 5 stars to 2 stars-DO NOT UPGRADE!I have many games on my phone but I never play them because Subway Surfers is just so much better! It’s fun, interactive and personal for the players ability and preferences. If I were you, I would TOTALLY get this game! That is the 5 star n in review I wrote before I upgraded Subway Surfers. In the upgraded version, everything looks different and even when I run it seems wobbly somehow. The upgraded version of a game is always meant to make it slightly better, maybe adding in a different character or costume or whatever but it has completely changed the look of the entire app! I tried to go back to the old one (which I personally think is 1000 times better) but there is no way to do that so my playing time on Subway Surfers is going to decrease quite severely now, maybe even to none at all and I might even end up deleting the app altogether. If you’re reading this-DO NOT UPGRADE THE APP IT’S TERRIBLE! And people who run the app you need to seriously think hard about your new version of the app because the old one was way way better..Version: 2.1.0

Progress save glitchI redownloaded and deleted this app many times, but it only occurred yesterday when i redownloaded it and all my progress was gone. I tried logging into stuff to getting it back but nothing will work. This game was fun but this glitch ruined it all because now all my progress from my childhood is gone..Version: 2.34.0

S҈u҈b҈w҈a҈y҈Rrr 👹roll 😈up 🌞party 🍆with 🐸my 😵crazy 😄pink 😡wig 🌝but 😋i 💦cant 👋get 👋trew 👁the 👄door 👁because 🤬my 😴booties 😪too 🤤big 🙄1 👺percent😽 is 💡human 💎 99 🎉is 😖plastic 😎just 😱a 😇sec 😝I 😀got 😂to 😊fix 😌my 😈lips 💩.Version: 2.2.2

Good but a few things.I have been playing this ever since I was a little kid and for me and my siblings this game never gets old. You can play it for ages and never get bored so if you To do and this is the game for you. However there are a few problems that I’ve noticed over the years with this game. Firstly, I’ve noticed that if I want to click on something to go maybe to my mission section or the shop maybe it will always make me watch an ad and I can’t stop it and it’s been very annoying. I find myself coming off this game sometimes because I’m being forced to watch ads that aren’t even relevant or don’t even match the thing I want to click on and I find it very annoying. Next, when you have events And updates on this game they tend to be A special skin or outfit that you can buy to remember the update however you can only purchase these by actually using real money and I find this slightly annoying because I like to have all these extra skin as I have all the ones that you can buy the coins and I would really like some extra ones to remember the updates but I can’t get them, because I’m not allowed to spend money on the game. Thank you for reading this if you got when we are down to the bottom and I hope you have a lovely day. I hope this Review helped you but this is a very helpful and just a genuinely awesome game in general so if you want a game because you get bored quite easily this is the one for you!! bye!!!! 👍🏻😆🥰.Version: 2.19.1

Waste of timeIf you’re thinking of downloading this game, don’t do it. There is no way of keeping your progress if you want to take a break off subway by deleting it. When you reinstall it, the game doesn’t give you the option to reload your progress they used to have this option but I don’t know why they got rid of it. It was the only way to get your progress. This is what happened to me and after playing this for almost a year just to lose my progress just because of this I might not play it anymore..Version: 2.10.0

AdsThe game almost has their ads well managed. Almost, because of the maliciously placed ads on the main (title) screen of the app that constantly pop up in such a way that you will always find yourself tapping on them. I dont see why this was implemented, i guess they needed the extra revenue given that only a person with a brain the size of a peanut would actually spend money on this app, and spamming ads is the only way they can get money. If you are one of those people, my god, you are not human. 👁👄👁 Also used to source malicious ads that opened weird links in web browser, havent seen them in a while but you may wanna take that out of your game before i mistake it for a ad riddled pop up riddled dangerous website and not a poorly made but time wasting and ultimately enjoyable app.Version: 1.102.0

Good but a few problemsFirst off, the game is up there with the best mobile games of all time but I’ve run into a some problems recently. 1- when I make a purchase it doesn’t give me the contents, but still takes the money from my bank. All I wanted was a bird which double jumps and didn’t want to save up my keys so I bought some but they weren’t awarded to my account. 2- Yesterday my location miraculously turned to Denmark. I have never been to Denmark or activated a vpn in directed in Denmark, I first noticed the difference when I opened the app and noticed the connection problem in the top right of my screen, after some looking around I found denmark in the country leaderboards instead of the uk. I have tried all I can to fix this but my attempts have come to nothing. It would be pleasent if an employee were to help me with both my purchase issues and my location issues..Version: 2.34.0

Good at first. Then it becomes a scamAt the start of the game when you first play. It’s a lot of fun and it’s really challenging. But after a while you realise it’s a scam. As you get better and better at the game games start to take longer because your not dying. Seems normal. However the game never gets harder. Once you reach a certain point in the game it stops getting harder. And then you can spend hours playing the game on 1 run. That’s why I don’t play the game much anymore. Each run takes about two hours. Sometimes you kill yourself because you get bored. On top of all that. There is a feature in the game when if you are using the super sneakers on a train when there is a enclosed area coming. You die. And this is not even counted as a glitch. So it won’t ever be solved. So it’s fun at first but in the end it just wastes your time 😑.Version: 2.20.3

WHYD YOU CHANGE IT SO MUCHThe update is not so appealing. I miss the old subway surfer :(.Version: 2.3.0

I was gonna give 5 and then the new update happendOkay I’m gonna start this off saying this game was og before and it was a solid 5 star game and then the update happend and I lost all my skins and the og dinosaur from when the game first released in 2011 or something I lost all my keys I lost my king skin prince k and a lot of other skins I had a spent a solid 500 bucks on this game for unboxing and stuff like that and I lost everything and I look on eBay and account just like mine is for sale for 1k More then I spent on the game. okay second thing the graphics looks like there on a Nintendo game cube that you dropped many times there horrible they at least don’t waste my batter oh wait it does the literal graphics crash my battery I played this game and had 4782 keys and over 1mil coins but the only reason I’m not upset is bec I got a refund for my money. Third thing the game has turn into fortnite with a battle pass layout I am in silver league and every time I pass gold league it puts me in back in silver I have completed lost hope I am currently grinding for skins like prince k which is 980k coins but the battle pass skins no longer have use bec you get them ez 😤 Imma wrap it up here o have def said to much annyway pls sub to JustinBtw on yt to see my box opening vids and yea bye😐😑 Edit now 2 stars it glitches way more now Edit 3 it is a 1 star game now sorry subwaysufers imma stop playing this game today 😔.Version: 2.20.3

I lost my account in freak accident.Listen i really love this app it is so fun ive been playing it consistently for about a year howwevr i very recently broke my phone screen so bad by accidently bashing it into a chair and it wouldnt let me unlock my phone and rescue my 33 precious characters. i cried not bc of my ohone breaking but for losing like a hundred hours of progress on an app PLUS id been promoting it to my friends so why did this bad event happen to me i swear ppl r out to sabotage me. also! app designers! i have IDEAS, i want one that looks like me: fem, very super long curly brown hair, green eyes, pale, pretty. dress her all cute maybe she has a nice little necklace she wears. think about it lmk. love the blue octopus lady..Version: 2.27.1

Too much adds, Glitchy; But fun!This game is very enjoyable in various ways. It helps me with keeping calm and it’s endless running. However, there is an annoying glitch in the game that makes me angry. Every time an add plays in the game, it always makes my character crash into one of the train carts. This is a problem that must be fixed or no one will want to play it. I do not recall anyone who has this problem that I know, but that is because most of my friends do not play Subway surfers. There is also a problem with the new “tankbot”. I purchased him a day ago and it was a waste of my time and money. It took me forever to purchase this character because it said “loading”. But it took me about 10 minutes to get this character and use it for the first time because of this purchase. Tank bot also crashed every time and my phone froze completely. When it unfroze and I played again, it happened again. I do not remember this happening when I use Zoey or any of the other characters. Please fix that and if you do, I will give a better review. I cannot enjoy games that I cannot play. I switched my character back to zoey and it works just fine now. But I want your company to fix “ the tank bot problem”. Thank you 🙏🏻! Have a good day..Version: 2.7.0

Good but needs workI have played this game for some time and I like it but it’s just a couple things I want to change Number one: There are ads EVERYWHERE if I want more coins Ads! If I want a hoverboard Ads! I want a new skin Ads! When I lose Ad! Please make less ads Number 2: prices! Make the prices lower I’m begging you! Only Lucy is the only exception! The others are just to high of a price! As well as the hoverboards! They take like a month to get and I can’t spend my whole day gridding! Number 3: lag! Sometimes when I jump with super jump boots or whatever I still hit the trains! And sometimes with the jet pack there are no coins! And sometimes on ads the exit button isn’t on! Number 4: repetitive! It’s just the same endless running game! I advise that there are endings where you outrun the cop and go home! And then new places to travel! Different obstacles and different characters! That’s all so I hope you change these things but otherwise a good game 100% get rate!.Version: 2.27.1

Why is this update a thing? BAD IDEA!What was the goal when this update was made? I truly HATE this update! Honestly...why does it look like they saw a 7 year old drawing and said “I LiKe tHaT iDEa a LoT” worst update ever! I loved subway surfers till that update! Let me add...Before the update I had no ads what so ever! But now I get ads after every run! I only keep this game just because my high score is 2.6 million. The game is way choppier than it used to be too! Also before the update kinda a while back Star Jake used to be 30 keys to unlock! I used him all the time! But now you have to get 150 spray cans! The part that’s annoying me the most is after the update...I had to unlock Star Jake AGAIN! All I have to say to the people that had the classic Subway Surfers... Do YOU like this update? It really wasn’t worth updating the game...I was kinda happy about the loading screen though! I will say that! One more thing... I noticed the multiplier challenges...I’m at 23x... but I was doing challenges...when I noticed...”23/30 is the 30x the max multiplier? That’s also a bad idea if it is! I had a multiplier of 32x before the update. Then I started with 2x I believe... but now I only keep the game because my high score is pretty good....Version: 2.1.2

Why change?Listen, I love this game and it’s a great game to pass the time, but why in the world would the devs change something that was already working. Idk why they had to change the engine they were on but it made the game buggy and unresponsive at times. Before this update, I could honestly say the game was perfect. I had 0 issues. The hoverboard mechanic was very responsive even at the higher speed late game. The physics were doing great for a game, but now the hoverboard lags at times, I was in a super late game run where I attempted to activate the hoverboard and it didn’t work until my 4th attempt at double tapping. This wouldn’t have been an issue in the previous update. Also, the roofs can end your game even with a hoverboard? I have the monster board with the high jump ability and I made it admittedly higher than expected, but I just expected to lose the board and continue, but no it killed me entirely. The previous update where I did the same just passed me through no worries. If this is for added difficulty, I guess I can understand, but the fluidity the game once had is gone. The graphics are also poorer in my opinion as well. Also, whose idea was it to change cap of the multiplier from 30 to 29. It makes no sense to change a longstanding norm..Version: 2.1.4

This HAS to be a joke.I truly regret not reading the previous reviews before updating the app. this update was probably the worst downgrade ever. the graphics and the design look like a 7 year old dictated it. the only people that could seriously enjoy this game now are most likely under the age of 10 (not even that.) i seriously hope y’all decide to change it back to the original design after this month because this update was not it. literally everyone wants the classic version back. please read the reviews and learn from your mistakes because this update was a huge one. i get that you guys probably wanted something different considering that the app is 8 years old now, but changing the entire layout of the app wasn’t a good idea. it turned a wonderful game into a confusing mess. not only that, the game is 2x more laggy, the characters glitch while running, and the facebook friends aren’t showing up. this update is a train wreck. it just appears that this was clearly rushed and with that a whole bunch of errors along with it. to all the people reading this, if you haven’t updated it, DON’T. you will genuinely regret it. i’m only rating it 3 stars because i’ve played this game since 2014 and it obviously deserves the credit, but if i hadn’t then this app would be a guaranteed 1 star since the update. (if that wouldn’t have happened then it would be 5. i strongly recommend that you revert the game to its traditional setup and layout. thanks).Version: 2.0.2

Addictive but annoyingI really like this game but it does get really boring when you have played it for a while. Also, you get all the good stuff if you have a Facebook account, but you have to be 13 to have one but the game rating says 9+🤷‍♀️ and what sort of weird 13 year old plays this game? it is for kids. So if more than half of the people playing this are under 13, which it probably is, then you should get rid of the Facebook features. Also, the in app purchases are annoying and I just have to ignore them because my parents don’t want me to waste their money. I think a lot more people would play this game without them. Overall, I like this game😀 but I might be deleting this game soon as there isn’t really a goal, you just run around for an infinite amount of time until you die collecting money not like in other games where you have quests ( missions don’t count ) and levels..Version: 1.87.0

I used to give this game 5 stars and now I’m giving it 2 stars ☹️I don’t like the update that they all. First of all when the game updated it basically restarted the game and got rid of all my coins, keys, characters...everything. I am pretty mad about that because it took a long time to save up for all the characters I got. I’m really lucky because I didn’t use any money to buy anything. If I did and they deleted everything then that would mean I just spent and wasted a whole lot of money. And I’m pretty sure that is what happened to other people who bought stuff using real money. Another thing is the design. It’s not that great. The graphics and layout are really childish. And now for some reason the game takes FOREVER to load. And it also for some reason only works at a certain time of day. It didn’t do that before this terrible update came out. And it’s not my WiFi because every other game works expect this one ☹️. It’s really annoying because I used to give this game 5 stars but now I’m giving it 2 stars.....yeah that pretty bad. I understand you guys wanted to try something different since the game has been the same for several years now. But this update hasn’t been your best work in fact it’s been the worst. I would like if you guys went back to the original subway surfers. And I think a lot of other people would like that too. 😕😕.Version: 2.1.4

New UpdateWhy has the design changed? Why? Personally I don’t like it at all and think if anything it’s a step back but aside from personal preference what was the point? Did someone think that people would genuinely update the app and go oh wow this is so much better and exactly what I wanted to be fixed. Doesn’t improve the game in anyway. Puts off people who have played it before. Could have done an update that changed some of the things that people actually want changed and have commented about, but no. I mean to be fair maybe it’s just that no one bothers to read reviews and so you don’t actually know what people want. But still. Why. People downloaded the app based on what they could see on the App Store. And what they could see was the design. They downloaded it because they liked the design, have a little confidence in your graphics people. Sorry I know this got a bit ranty but whoops. The game before this update I would have given five stars. Now it gets three. If only because I dint see the point..Version: 2.1.3

New update has ruined for meI’ve had this app and used to play and compete for high scores with my friends back in 2012 when it was released. I didn’t mind how every monthly update would be a different location with a new decor/theme to the track, players etc. but this new update I feel has ruined it. It’s real ‘kiddy’ now and the graphics have been completely redone to make it more arcade like. All the menus have been put on the main screen so there’s too much going on now I feel. The multiplier has definitely been tweaked a lot so now you have to play x10 longer to get even close to what you would’ve got before this new update. I’ve played this game everyday since 2012 to get my free keys and mystery boxes and to just enjoy some quiet time, I loved the simplicity of it. I have 40M+ coins and a high score of 40M+ and felt all that I’ve accumulated over time has gone to waste because I can’t play the app I love now because now it’s changed way too much. Games and apps updates are meant to be an an evolution, not revolution. Changing everything in one go has lost me. I’m sorry..Version: 2.0.2

Plz add this 👍🙏🙏☑️It’s a very fun game. It's so amazing but, it's so hard to get the jackpot so can you please make it a little easier🙏🙏. Also, I think that it's really hard to earn money like, cmon! Can you please and cheaper stuff or make each coin worth more plz! 🙏🙏🙏You know the little kids playing this game but you know the don't have money or credit cards so how do you expect us to pay for coins😠. So please help us and I'm sure you'll start getting better ratings and this game will 100% get more popular, HONEST TO GOD!!.Version: 1.87.0

NOT DOWNLOADING THIS GAME WILL SAVE YOUR LIFE.I got this game just for fun and at first and that’s exactly what it was. That’s when I became obsessed with this game. This game has completely crushed my grades, social life, and passion for anything else. My teachers all hate me because I’m always playing subway surfers during their lessons. My friends all left me and made new friends that now bully me for playing this game. My father left me and my mother wants to put me up for adoption but can’t because I spent all of her money on this game. Not only did all of this happen, but the next thing is how I ended up where I am now. I wanted to get a job at McDonald’s because me and my mom were broke after I spent all of our money on this game. I got the job somehow, but was immediately fired for playing this game the whole time and dragging one of the customers by their foot when they asked if they could play. Afterwards, I just stood by some buildup to play subway surfers. I guess I wasn’t supposed to be there since a cop showed up. The only thing I’ve learned to do when the cops come is to run like they do in the game, so that’s exactly what I did. I ran as fast as I could and the cop ran after me. I tripped and fell almost immediately since I move around and the cop handcuffed me. I’m now writing this bad review in jail. DO NOT DOWNLOAD..Version: 2.29.1

Subway surfersThis game is a great game to pass the time and can get addictive to it I mean wow 😱. I like that the background changes and how you can get keys to save your life too. And the score board that you can look on like if you haven’t played in months then ya your probably at the very bottom. But like if you play once and your good then you can land yourself in bronze!!!!!! A couple things that could be changed is when you get on the game we’re the boy is painting the train and to want to start an ad pops up!?! And I think it’s meaning to do that so you press the ad but if y’all don’t change that for the other people then don’t press it right away let the ad come up and then press the ( x) Also like when a new character comes along it’s like 100,00 coins?!?! Like how am I suppose to get that much without paying $2.99 in the world but in app price it’s quite pricey!! And with the mystery box’s it’s always 1 out of a thousand percent gonna be one of those things that gets you closer to unlocking a new character well I’ve played this game for about 3 to 4 years and I’ve NEveR unlocked them still popping up with mystery boxes it’s ReALly annoying too. There are quite a lot of things you app people need to fix on this QUITE A LoT. Fixes this things and it will be AwESOme even moooooorrrrreeee 👍👍👍👍👍👍.Version: 1.89.0

Save my progressI had recently gotten a new high score of 1 million and an add popped up and I clicked it and it took me to google so I close “google” but google was on the subway surf app so my game closed and I lost my high score when I loaded back up I deleted the game and downloaded it again 3 days later logged in on my Facebook account and my money and stuff were still there but not my score multiplier I had it on 30 now it’s back to 1 ☹️.Version: 2.34.0

Achievement Rewards And Purchases.😢😢😢I wish I can give negative stars for this game!!!!!Through the years nine to be exact I have always complain about losing all my rewards and purchases that I buy to accelerate in this game. Once again I updated the app and had to uninstall and reinstall the app due to complications of game not working right and re-install the app and once again you guys manage to steal all my hard work and the money that I have invested in this game purchasing the different cookies and candies. This is highway robbery. Upon my investigation into other reviews apparently I’m not the only one that this is happening too. Instead of investing in your own pockets how about doing something about this issue, I am not the only person this is happening to one guy has been playing this game longer than I have and he had hundreds of different candies and cookies… many people has complications with and the app it self he lost everything!!!!please fix the issue or once again as always everything goes unnoticed and unchecked .. you guys are just fatting your own pockets offer the players and consumers expense. Deadbeats!!! Oh and by the way if you do even read this review I have reached out to Customer Service## numerous of times and what they offer and what they’re telling me doesn’t work. Highway robbery and thieves.😡😡😡😡.Version: 2.22.2

Read this!!I love Subway Surfers, but whilst I’m playing the game I’ve came across some issues/glitches. I was happy to see that I almost beat this person and I only had 989 points left to beat them, I didn’t have enough keys so I kept watching the ads. One of the ads was really glitchy and annoying, I clicked the X button to get out of it. I left the ad but it the screen remained if you want to give keys or watch an ad to keep playing. I started clicking to watch and ad but it wouldn’t work? Now I have to start all over again. Why? Because of your crappy system. Why can’t the game have a feature where it saves your progress if you leave, not restart all over again. I’m pretty sure you get money off of us watching the ads. It’s a good game, gets many updates which I appreciate but you can’t even add a feature where it saves your progress without clicking to pause? Unbelievable. I’ve had this game for many years and have experienced this type of lag before. I politely ask with a cherry on top please to fix this. I don’t want others to experience this if they haven’t already to because the feeling afterwards isn’t pleasant. The game is great though I recommend..Version: 2.32.2

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