Ally: Banking & Investing App Support

What is Ally: Banking & Investing? Description of Ally: Banking & Investing 4090 chars

Making your financial life simple and secure has always been our thing, even from the start (we were born online, after all). Easily manage your bank, invest, and home loan accounts on the go in one convenient place – all with just one login.
Mobile Banking Features
•Stress less when you overspend – we have no overdraft fees,
plus CoverDraft℠ service, giving you temporary fee-free overdraft relief.
•Deposit checks from your phone with Ally eCheck Deposit℠
•Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank
account
•Find nearby ATMs when you need cash on the go – choose from over 55,000
fee-free ATMs and cash back locations
•Keep tabs on your debit card usage with card controls
•Manage CD interest disbursement and maturity options
•View and send secure messages, or chat with us 24/7 using Ally Assist
Save faster with our smart savings tools
• Use buckets to organize your money and visualize what you’re saving for
• Keep your savings on pace with automatic, recurring transfers
• Grow your savings faster with round ups and Surprise Savings boosters
Mobile Trading & Investing Features
Robo Portfolios
•Sit back while our intelligent tools do the heavy lifting to
manage and monitor your investments
•Invest free of advisory fees with our cash-enhanced portfolio, or invest
more of your money in the market with a market-focused portfolio (available for
a fee)
•Automate your investing with one of our four portfolio strategies
•Use Goal Tracker to monitor progress
Self-Directed
•Trade commission-free on eligible U.S. stocks and ETFs
•Filter and find exchange-traded funds matching your goals with our ETF
screener
•Trade stocks and multi-leg options from your mobile device
•Use advanced charting tools for technical analysis
•Monitor your investments with streaming quotes
Wealth Management
•Receive ongoing guidance from one dedicated advisor for all
your assets – even ones we don’t manage
•Work toward your financial goals with a tailored investment portfolio
•Link and track financial accounts outside of Ally for a 360° view of your
finances
•View and monitor your net worth, investment exposure, and performance
•Start with a $100,000 minimum in assets under care (funds with us)
How we prioritize your investing security
•We never store personal or account information on your phone
•All your transactions are encrypted
•Security codes provide an added layer of protection when you log in from a
computer or device we don’t recognize
•Our Online & Mobile Security Guarantee protects you against fraudulent
transactions
Mobile Home Loan Features
•Track your progress toward paying off your home with
real-time updates
•View account details, upcoming statements, and past transactions
•Use Autopay to set up recurring payments with no additional payment fees
•Schedule additional principal-only payments at any time
More details
•Ally Mobile is free – your mobile carrier’s message and data
rates may apply
•Compatible with iOS 14.0 or higher
•Deposit and mortgage products are offered by Ally Bank, Member FDIC, Equal
Housing Lender
•Securities offered through Ally Invest Securities LLC, member FINRA/SIPC
•Advisory products and services are offered through Ally Invest Advisors
Inc., a registered investment adviser
•Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE
•You may not be approved for real-time quotes
•CoverDraft℠ acts as a safety net and is not a line of credit or a guarantee
•With CoverDraft℠, if your purchase isn’t covered for any reason (let’s say the transaction exceeds your CoverDraft℠ limit, for example), it’ll be declined – but we’ll never charge you an overdraft fee; you’ll have 14 days to bring your balance out of the negative, and we may restrict withdrawals from your account (if it’s not back in the black) after that
•CoverDraft is only available for Ally Bank Interest Checking accounts
•Buckets and boosters are features of Ally Bank's Online Savings Account

Ally: Banking & Investing App User Reviews

What do you think about Ally: Banking & Investing app? Ask the appsupports.co community a question about Ally: Banking & Investing!

Ally: Banking & Investing Pros

✓ App issueI have had to call into the bank three times in two days. This bank has done some kind of update to there app and it tells me two out of three times that I’m not enrolled into there Face ID or passcode. They told me it’s a error or glitch with the biometrics of the app but I have to delete the app and reinstall it. I have no idea if this will help. I’m going to find some other bank now to do business with. It would also seem the customer service people really don’t know either what’s going on and no one like even a manager has got back to me. Ally bank was good years ago I don’t know what there trying to accomplish but it’s going the opposite direction. This problem with the biometric the lady told me has affected some 7,000 accounts. I hope they fix this because it will lead to customer’s leaving. Not cool..Zombie guyyVersion: 21.09.0

✓ Good but disappointed no use with VPNOverall I’m satisfied with Ally and the app. I still wish it was easier to see pending transactions and I randomly (at least to me) have transactions declined while at the store but I get a text now that I can tell them to accept the charge whereas in the past I would have to step out of line and call them. However, what I am most upset about is the fact that I can’t use the app with the VPN on, on my phone. I couldn’t login to the app for days and didn’t know why until I came to the app looking for an update and saw someone had commented on the VPN issue. When I contacted Ally about it I was told they value security (ironic) and such as don’t allow certain internet protocols and if I could still login online I would be fine. Well, apparently I can’t login online either unless I turn of my VPN for that too. This is highly inconvenient, especially when I don’t have this issue with my other banking apps..Donnie504Version: 6.21.0

Ally: Banking & Investing Cons

✗ I detest this horrid purple color.This review is 100% about the styling and design of the app and website. It was an aesthetically excruciating decision for me to feel forced to choose Ally over Chime. Chime is clean, modern, nimble. Ally is a tacky riotous explosion of saturated PURPLE, an assault on the senses, a carryover from the 90s. It’s messy and weird; they can’t possibly have had focus groups to help them choose this color scheme. I beg to see it changed. It’s so offensive every time I open it, that I feel hesitant to interact with my money. But from everything I can gather, it does everything else perfectly. It has the highest available interest rate that the Qapital app does not offer, and the goal buckets that Chime does not offer. So I’m stuck. In psychedelic purple land. Ruminating over the probable impending discovery of other bad decisions made by a bank that would chose this UX and design scheme in this modern age….a kindergarten design team?.RaeraemcraeVersion: 21.12.1

✗ Used to be great, lately not so muchThis app and bank used to be great. At some point in 2022 the app and bank started having issues. The most egregious problem I have had is, after signing in the app say “you have no accounts at Ally bank “. Depending on the situation this can be terrifying. Luckily closing the app and trying again later has brought back my accounts. No exactly confidence inspiring. Often Face ID fails to work. Sometimes it fails to invoke a Face ID check forcing me to hit the Face ID button. Sometimes it performs the Face ID verification but never unlocks the app. Fortunately this can also usually be fixed by closing the app, waiting a while and trying again. When. I can actually get it to authenticate the apps responsiveness is painfully slow. The account screen can take a long time to populate data. I have seen this behavior on my iPhone 13 pro when on excellent WiFi or cellular networks. This also happens on my iPad Pro and my wife’s iPhone. On all these devices we access other services and financial institutions without issue. I suspect that Ally made a change to their back office servers that is causing these problems but that is just speculation. I have lost trust in Ally after being a customer for many years. I opened up another account at a local account because I wasn’t comfortable having the bulk of my assets at Ally any more. This used to be a great bank. I hope they fix their issues..VerticaltakeoffVersion: 22.07.1

Minor Bug fixes.