Meta Business Suite Negative Reviews

Meta Business Suite App Complaints & User Negative Comments 2024

Meta Business Suite app received 182 complaints, negative comments and reviews by users. Have you ever had a bad experience using Meta Business Suite? Can you share your negative thoughts about meta business suite?

Meta Business Suite for Negative User Reviews

✓ Morning! Do not convert to this from Pages!I absolutely loved pages, I have a business page which is my primary business with over 160,000 followers, and I did A LOT of business with this app. I was delighted when I saw that this was converting to the sweets, however after updating it it no longer recognizes my primary business page. The frustrating thing is that it lists pages I created over the last 10 yearsI never use. It lists those with no problem. But my primary, Maine, page it just will not see and I have no idea how to fix it. Of course there’s no one actually accountable that I can contact, so in the end I’ve had to just go back to my PC. I am so frustrated with us, and believe me I’ve googled it, I’ve submitted a ticket via Facebook, I just don’t know where to go. If you are currently a pages user, try to get as much life as you can out of that app before converting, because if you have the problem that I do, there is no way to fix it.I am only too happy to be contacted directly by the developers should they read this message, however I am not holding my breath..ShebreathesVersion: 241.0

✓ Too many glitchesThere have been several occasions where my coworker with the same access has asked if I received a notification and I will get it a day later by this app. I’ve had several glitches throughout the last year of having it but the one last night has been the worst. A customer responded to an ad posted and her original message to the ad keeps popping up at the top of my phone every 2 min. I thought it would have fixed itself but overnight my phone kept lighting up. There’s no way to clear her message or even block the customer temporarily to make the notification stop. Also I can read and respond to notifications but the app will still show them as unread. I’d almost rather run my page through the Facebook/Instagram app. It’s a great appeal to keep your messages and comments in one place but the app is very glitchy and to me, unorganized..Acecc94Version: 344.0

✓ DON’T DOWNLOAD**UPDATE** ZERO STARS IF I COULD, THIS APP IS STILL A HEAP OF BURNING CRAP. I hate call caps. I do. I really seriously hate it because it’s overused and 99% of the time it’s unnecessary. But this time, it’s necessary. This time, it’s the only way I can get my message across strenuously enough. First off, this is a “free” app. Knowing that makes it marginally easier to understand why MZ has abandoned any urgency in fixing its issues. However, as many other reviews have stated clearly enough for my 3 year old niece to understand,... THIS. APP. DOESN’T. WORK. Since I “upgraded” from pages manager, it has told me that I have two unread messages in my inbox, and I don’t. I’ve refreshed, force quit and restarted the app, signed out and signed back in, and deleted and reinstalled this app to no avail. It still says I have two unread messages. Problem is, I can’t turn app badges off because I run a business on Instagram and FB. I’d miss commissions. So Zucky, who are you lying to this time? Those suckers who download this app hoping to use the features you purport to be available to them or those of us who “upgraded” from Pages based on your claims of it being easier to use and reliable?.6stringslingrVersion: 300.0

✓ It’s good but can be betterAlthough l do appreciate some of the features of managing a page, it also has disadvantages for our business. I have sent numerous reports about appointment times, they are seen at incorrect days/ times for customers and if l have to reschedule, then l need to do it 2 hours in advance to get the right time. I have given up using the SHOP as l must have perfect photos to use and it’s all to be done via computer instead of the mobile like it used to be. The computer version is very complicated to use as it has like three windows open and you have to adjust all the windows to save/ exit. I am considering to spend money on a decent website rather then relying on Facebook for orders..Matthey FarmVersion: 347.0

✓ PLEASE FIX NOTIFICATIONS ISSUEI’ve got an issue with Facebook’s Pages AND the Facebook Business Suite app that absolutely needs to be addressed, but of course there’s nowhere you can address it, not one person you can talk to who can solve it, so I’m resorting to writing a review and hopefully Zuckerberg’s spy-bots see this and reach out to me about it. I am SICK of these — what I call — “phantom” notifications on my Facebook homepage and the Business Suite app. First it was the red-font notifications that have been underneath each of my Pages, both in Facebook’s mobile and desktop version, telling me that I have one or two or five new notifications. They’ve been there forever and I know they're not true because when I go to each Page and check my notifications, there are no new ones. Now the problem has extended to the Business Suite app which tells me I have an unread message on one of my Pages even after I went in, cleared each message in my inbox, marked them all “unread” and then back to “read” to see if that would work; I even DELETED all the available messages in my inbox and the app is STILL telling me I have a “new message.” Facebook: I know you got a lot of crap on your plate right now — y’know, with recent studies surfacing that talk about the negative effect your products have on teen girls’ self-images, as well as your never-ending battle with others regarding how you do business just in general. But for the love of God, get these notifications outta here!!!.Jimmy StrummerVersion: 264.0

✓ Glitchy, Buggy, and SlowThe majority of the time I can rely on this app to bug out more than I expect it to actually work. I mainly use this app to schedule multiple posts across Instagram and Facebook simultaneously, yet due to constant crashes, this task becomes more needlessly frustrating. There are days where this app is completely unusable because of its sporadic inability to publish posts - even after multiple attempts. Uninstalling, reinstalling, and having the latest updated version still doesn’t seem to help alleviate these issues. I now find myself uploading directly to each platform separately rather than dealing with the unpredictability of Business Suite. I’m giving 2 stars because the features of this app would be so great if they actually functioned properly! I also think being able to schedule reels in the future would be a great addition. In conclusion, I wish this app would stop crashing so much and I hope the bugs causing these issues will get fixed soon 😔.Para BuoVersion: 355.0

✓ Only works if you have both Facebook and InstagramI was randomly kicked off Facebook for no reason. Meta has zero customer service. I’m a paying business customer and was given no reason why I was kicked off just told that I violated Facebook community standards but I was not told which rule was broken or which post was the issue- I think I might have been hacked. This happened on my personal Facebook. I’m the admin for my business account so now I no longer have access to my business account and can not log into either account or my meta business suite account which now messes up my Instagram account. Shortly after Meta charged my PayPal account $800 for Facebook ads that I couldn’t have even taken out since I didn’t even have access to my own account since I’m banned but again no way to contact them. I had to cancel my business credit card and spend an entire day updating and switching over all of my business automatic payment accounts- I can’t even use Instagram ads -my main source of advertising because I don’t trust them with my payment information and again ZERO customer service or even explanation on why my linked Facebook account has been permanently disabled - how do you do business like this. The only way to contact customer service is via your Facebook account which has been disabled even if you have an issue with Instagram- I warn any business giving their credit card info to this company!!!.FaaaaaaahhhhVersion: 345.0

✓ Having so many issues!I don’t know what’s happened lately but I’m not getting notifications that I’ve received a message despite having everything set to receive them. My inbox is not refreshing so any messages I answer do not go to the top and so I’m having to scroll through lists of messages trying to figure out which ones I’ve replied to or not. And the most annoying issue is I cannot see any photos that clients send through on a message. It’s just blank, and I end up having to start up my computer to go in to business suite on there, to download and then email myself them so I can get them on my phone! Please fix this.. every time you change something “for the better”, it just gets less and less user friendly!.Anjie320Version: 244.0

✓ Super frustrating / Bad Customer serviceThere is literally to many bugs in this new system to list out here in this short review. When you have a problem (and You will for sure) and you reach out to the concierge service they are not skilled enough to deal with most problems, unless it is something super simple like this is where you log in. On one problem alone I spent 2 months emailing back and forth with the concierge team being asked by them to repeat the same steps over and over again. In the end they said sorry we cannot help you and further. When I insisted they apologized but said they had a “bandwidth” issue and then sent me a link to leave feedback. End of case for them. Honestly the largest tech company in the world has over complicated a simple process and made the business side of it almost unmanageable for most.T$NBVersion: 236.0

✓ No service, plenty brokenFirst, FB, pardon, Meta saw fit to delete without cause the admin of our page’s account on insta and fb without warning, and ignored the multiple requests for review. That left us with editor access only to our page, lumping along. After several months we have still found no way to contact support to bump the editor access to admin, or assign another account to admin. No emails, no phone numbers, no help contact us, nothing. Second, on their latest iOS app update, they broke most of the functionality we still had. Basically we can’t create an event via app, or even see any events we have created since 2017 including upcoming events. It’s even deleted events we had created outside of the app, so attendees won’t be reminded. We also don’t get notifications when anyone interacts with our page or posts, despite all settings being turned on. For a “business suite”, it’s really not supporting small businesses at all..Unhappy and vocalVersion: 324.0

✓ Notifications not workingHi guys , I’ve been using this app from last 2 years . Recently I noticed that notifications are not working in my iPhone . I am not getting notified when my customers sending messages to buy my products. I’ve tried everything including reinstalling the app but no hope . I’ve to open the app every time to see new messages in my inbox. There is no badges or lock screen notifications even though it’s enabled in the settings. I bought new iPhone 13 but the problem persist . I’ve a request to The developers , please try to fix this asap. It’s affecting my business flow as I have to keep watching the app for new messages! I am really fed up with this app ..John rubber matsVersion: 291.0

✓ Changes have ruined this appI have been using this app successfully for a number of years. Over the past 6 months it has been non stop issues. Firstly the times we’re getting all mixed up. Clients would be able to book a 2 hr service into a 30 minute spot. Then rescheduling an appointment for 10am it would actually appear and be sent to client saying 7am. Now clients are booking for a day/time. I’m confirming and it’s showing the client a completely different time and day. That doesn’t show in my app. So I’m thinking a client is booked for a day /time and they have a completely different booking showing. Have to move on unfortunately to another app. Bad business.Shellbella BBVersion: 333.0

✓ Version 223.0 still uselessEverything Facebook has done recently has made administration of my Page much, much worse and nearly impossible. The only benefit of this app is that it is the only place I can ‘see’ my scheduled posts. On all my other devices and Facebook apps when I use the scheduled posts button, I am told I have no scheduled posts. Rubbish. This app won’t let me manage scheduled posts because there is no preview. No preview = no edit. If I try to delete a post, the app crashes. The only way to delete a post is to publish it and then quickly delete it. I have reported this problem repeatedly with screenshots. There has been no response over all the weeks I have made reports. The fact of my reporting a problem does not appear in my Support Inbox. This update has fixed absolutely nothing. Please, please fix the problems Facebook..ChocolatnzVersion: 223.0

✓ Editing post. TaggingWhy have you changed both FB and FB pages so that business users are unable to edit posts from mobile phones which most people use ? We are a small business with multiple users and we are unable to edit any scheduled post. We understand the need for improvements and changes but you are making this more difficult. Also we can not tag products on scheduled post which is again part of using the product to save time but we have to go back on each post to tag in both fb and Instagram . Also on business suite on an iMac you are unable to read customer messages to be able to reply as for some reason it’s hidden at the top you can only write a reply which is no use as you can’t read the question..BCP0910Version: 229.1

✓ MehHonestly feels like a waste of space on my phone. Maybe larger businesses find the feature is useful? All I have found is I only like one or two things meta app does for me but still have to go through Instagram and Facebook to post higher quality content. Meta biz is only useful when I want quick insights and some simple posts for both platforms. Scheduling out seems like a great tool until I realized it just doesn’t quite Entrégate well with Instagram. I either have to exit the app and edit photos in another app or simply post an as is photo. Why use this app when both insta and FB allows me to do more? Also the notifications are the worst. It isn’t timely and when I do get notified I have to almost break the ap to get it to stop telling me over and over “you have an unread message” Cool. I checked that three weeks ago. The worst fact is since I can KINDA do a little more than the OG apps I am keen to keeping this waste of memory on my phone. Here is to hoping later updates make this tool and actual tool instead a few tricks icon I never want to use..Lynnz10Version: 380.0

✓ Impossible to make a postWe have used this app intermittently to just see if “Meta” has upped their game so we can have a presence in FB. Our two business pages have had a zero success rate in publishing reels, and about a 5% success rate on publishing any post with success through this app or the Facebook app, for that matter. I guess this is just an app for paid advertising. Unfortunately we don’t do anything paid with Meta apps after being ripped off with Meta (formerly Facebook) removing our main profile without cause, reason or restoration WHILE we were running paid ads. Guess what? They took the money and didn’t run the ads. Tried to contact them about this. Oops nobody home at Meta. Just tried to put up a reel for our dog business. Unsuccessful again. This app and the Meta company and all its apps are way below par to use for business. Meta will never be part of our marketing budget again, but I think they should still allow business pages to publish posts..JuliedawnwitterVersion: 360.0

✓ Terrible for running a businessWorst platform for running ads, I don’t even know how Facebook has become one of the main platforms for business advertising. Absolutely no control over my account, never have and clearly never will. Every time there is an update something else goes wrong and i get more answers out of a brick wall than the hopeless staff that work there. Even if you actually get to talk to a real person it still seems like you are talking to a bot because they never answer questions and just give rubbish generic responses until you pull them up on it. Absolutely disgusting customer service and service in general. Problem after problem building up and no one there has any clue how to fix any of it. If I could give negative stars if I would. Thousands of dollars spent and still no respect! Rather just making everything 100 times more difficult than it needs to be and don’t get me started on marketplace!.ReveditVersion: 248.0

✓ Hard to Use.Putting ads on is a nightmare. I save my audience, only to find when I place my next ad that the audience has been selected by business suite AGAN. and the audience they’ve selected for me is completely irrelevant to my business. FRUSTRATING. Then when I FINALLY get it all done, and click on “boost now” this Is what I get: AN ERROR HAS OCCURRED. TRY AGAIN LATER. If somehow I am finally successful, it takes forever for FB to approve the ad. AND, the one ad was stopped because my card was declined….impossible. But I went ahead and reprocessed the payment ON THE SAME CARD, it went through and guess what? I was charged TWICE. Now I’m disputing that too! Also cannot figure out how to just simply view my page. It shows my post. One post. I want to see what my customers see when they click on my page. I literally despise this app. And as a result, seldom even try to post ads anymore. It wastes so much of my time every time I try. And I’d really really like to put an ad out there once a week. But being a garden center, I don’t want the audience FB picks for me: Appalachian trail, adopt a pet, breweries, and some musician named Chris. Ridiculous. I’d give it zero stars if I could..TimeforplantsVersion: 298.0

✓ Not as goodI made the switch to business suite, and I don’t know how to switch back! It’s awful, I can’t add anything to my 24hr stories. I hate having Instagram notifications for every comment made there. I have 37k on my Instagram, so that’s a lot of notifications! I would love to have this amended so I don’t have this when I use Facebook page app. But still have them linked? None of my posts get any higher than 10 likes I have the same people see every time I post no new viewers my page isn’t seen by anyone new I have hit a dead end with it so my attention has dropped. Algorithm is to blame. So if you’re stuck in the same circle of followers your page/business will not grow. I have had many pages for over 10 years. It is currently at its worse for audience participation..Nai Nai33Version: 235.0

✓ Portrait mode only for iPad?The app itself seems ok. It’s much easier to use for posting to or live-streaming from my page, and using the messaging function as well is much easier than “switch account” on the messenger app itself. My workflow however is overwhelmingly done on my iPad Pro with magic keyboard which means the iPad is always used in landscape, but the app opens in portrait mode only. So in order to use it, I have to remove the iPad from the keyboard and therefore lose the benefits of a physical keyboard & trackpad - wither that or try to use the app on it’s side. This means I don’t use it nearly as much as I otherwise would. C’mon Facebook this is a very basic thing you should address ASAP..RevJulesVersion: 219.0

✓ Annoying Frustrating bring back pages manager app 🤯This new business suite is horrible ,my version does not look like the photos above ....There seems to be no access to my photo albums , or a cover photo ( which are very important for me an artist to access ...whilst the viewer may see it I can’t so can’t add to albums or change cover photo .. or can’t work out how as I see as there is no Tools section . I hope more people complain and you go back to the origional pages app NOT HAPPY JAN 😠....and what’s worse I can’t revert back to the old one as there seems to be no edit page in the mobile app . Thankfully the desk top version seems to have not switched over so I’ll have to try and navigate thru that one ... totally confusing for the Non tec savey 😳the only good thing is Instagram and Facebook messages ....when they come in ......are in one spot.LynetteKVersion: 233.1

✓ Not as compatible as you’d thinkI used this app to reply to a message from Instagram. Since Instagram has a character limit the message created in Business Suite was too long, but Facebook doesn’t have a character limit. On my end, it went through. There was no notification that the message was too long. I didn’t understand why my potential new client wasn’t responding because she had been very responsive before. A few days later, I ended up going to Instagram DM’s and looked at our message thread and there was no reply from me. Went back to Business Suite and the reply was there. This looked like negligence on my part. I had to copy my message to notes and break it up to send through Insta. Now I only reply to Instagram DMs in Instagram. I also get double the notifications for Instagram because they don’t update in the biz suite when you check them in Insta. I can’t turn my notifications off in Instagram because this app is not reliable. I would rather have the Pages app (or an equivalent) back and compartmentalize my comments and DMs. This app does not save me more time when I have to double and triple check everything. 👎🏼.AshGBeautyVersion: 227.0

✓ Terrible updateThis is disgusting. PAGES was way better. This is confusing. You can’t even change your pages profile picture properly! Fix this blunder. Shame on you Facebook team.Dr.tsterVersion: 222.0

✓ It’s good but…I like business suite, however, I find it disappointing that the algorithm makes it impossible to get to fans without having to pay. I’ve seen on a great artists page that the gigs she has done and the photos she has uploaded have lower amounts of “likes” than the post about her having a break from music. This is not good algorithm writing. At least make types of posts equal in their weighting. If she got the same amount of likes on her positive moments this might have encouraged her to keep pushing. Come on! Give creative people a chance!.JedidrawerVersion: 255.0

✓ Glitches, bugs, fake notifications.This app is so slow, so annoying, so unbearable to use, I think I’ll delete it and just try using Facebook itself. I’m constantly getting notifications about nothing, or repeat notifications about stuff iv already seen days ago. Then when someone does comment or like my post, I get nothing. If I’m on my phone, a banner will come into screen. But when I check the manager app, nothing. Just had a notification about a comment 7 hrs later. This has been a rubbish app from the day I first downloaded it. Can’t edit saved posts, as a busy Bussiness, I write my posts between jobs and phones calls, being able to save and edit later was fantastic. Now I can’t do that. I have to put the post on my wall, then quickly try edit it before too many people see it. Or start fresh again. It’s just sooooo slow and unbearable to use. Do something about it, reading all the reviews just shows how much of a joke this app is. Yet it’s still better then trying to go through Facebook to you’re own page..Chapsta87Version: 279.1

✓ Not goodVery hard to navigate, options are always changing. Can’t get any contact with anyone at Facebook, only the “support inbox” which is really just a bot that doesn’t help at all. App is glitchy, and you can’t see reach on any posts now.XbdsjudhdhshhsVersion: 325.0

✓ May be okay for big corporations, but not the little guy.Does the little red number ever go away? You think you check every notification, which are scatted all over the app, but it still seems there are unchecked items. You hit mark all as read, and it goes away for awhile, but it always comes right back even though nothing has happened. Perhaps, it all comes back to the icon in the upper left hand corner that always freezes up the app. If I had one good thing to say, you can use it to check your posts without actually having to log into social media and experience the toxic news feed for yourself. It has been said that META caters to the audience they want right now, not the audience they have. They could only deliver 3.25 of my last 5$ ad. That seems to be proof that they are treating my target audience with contempt, and are not using social media as much. So what is their response to this loss of income, kill your natural reach to compel you to buy more ads. If anything, this app, and what it tells me, had convinced me of the opposite. Of course I’m just a small nonprofit site. I wish there was a way to make that official distinction to META. Then their offers might be more appropriate. Right now they treat me as just another big time capitalist like themselves..Pretty stone faceVersion: 373.0

✓ A lot of little problemsLike the app very useful, but there’s definitely some errors that never get fixed. Don’t receive notifications that someone has reacted to a “story”, can never share a post to the Facebook page via the app even though it gives me the option to, won’t let me edit captions on photos. It would be a fantastic app if these problems got fixed!.Jxnkxyla11Version: 330.0

✓ Horrible, horrible app.UPDATE: Still awful, somehow now worse. Want to see who exactly liked or reacted to a post? Too bad! Tapping “LIKE” makes your page “like” the post. There’s a convoluted way to get around it, but I’m trying to measure engagement, not interact with my own stuff. Same issues with the app have persisted for years. It’s awful. Just use the browser. Facebook isn’t known for being good and this app is no exception. The only reason anyone is using it, is because Facebook just has a large, captive audience. Even now, in the app’s review panel, I can’t see the words I’m typing. On the iPad, the app constantly switches to vertical mode. Being able to post to Instagram is useless since to add a first comment or bio link, you have to go to Instagram anyways. Facebook tags don’t work at all and when you are able to tag a business, it’s 50/50 if the business even shows up. At least that works somewhat better on the browser. What does work? Facebook’s ability to take your money. Their transaction portion works well. Not sure if this review makes sense, again, the app’s review panel doesn’t show text. Horrible, laughable, and typical Facebook—only used by marketers and promoters to reach an audience hopelessly stuck on the platform until something better comes along or Facebook finally (and hopefully) fails..Gordon13ombayVersion: 300.0

✓ FrustratingI find this app is very inconsistent. Always says I have notifications but they never appear when I go into the app. Sometimes I’ll get notifications late and miss messages etc. Very unreliable..Bmbb21Version: 245.0

✓ Mauvais servicePlusieurs fonctions ne fonctionne pas la prise de rendez-vous par exemple nous tentons d’avoir de l’aide et aucun appui ne nous avait apporté.17/01/23Version: 325.0

✓ No picture gallery optionSince the upgrade I have been unable to access my photo album to send pictures of my work to my customers in the Facebook pages messenger, instead I only get the option to send boomerang pictures or pictures with filters on. This is the same whether I select the camera icon or the gallery icon and as such has made it impossible to maintain communication with my customers as I can’t send pictures of my work with scrolling for ages through the picture stream at the bottom. I cannot access my favourites folders equivalent and efficiently as I was able to before the update! I am also unable to incite people to Luke the page, the option to invite a person who has liked my page is there and highlighted but when I press it nothing happens! Again I’m losing communication with potential customers!.FionaLovebudsVersion: 268.1

✓ Worst thing everyoneI never write reviews but whoever came up with as a replacement for pages needs to be fired. Like come on! SUCKS SO BAD!!!.Dghshu BF rjvffVersion: 224.0

✓ Glitchy & impracticalTelling me I have a notification in the toolbar but not showing up in the activity or comments feed, comments now in some weird tab next to messages instead of with the rest of the notifications, won’t load new comments, won’t load all comments, won’t load messages, won’t load photos sent in messages, made it difficult to see who you haven’t invited to like the page yet (ridiculous trying scan a list of people who liked a recent post- I do this in the browser as they still have the ‘invite’ button in blue, while those who have already liked or already been invited are greyed out. Much easier when you have 100+ likes to go through). The Pages app has always been glitchy, especially with showing new notifications, but this is just useless now.Melfish94Version: 220.1

✓ IssuesI rely on this app a lot for my work. But for some reason I never get notifications when I’ve received a message. I have to open the app and constantly check to see if I’ve been messaged. All my settings are turned on to received notifications. But still doesn’t work. My old app use to work fine but since the app changed to this new one it’s never worked. Also I see the update says about pictures. This is something else that doesn’t work customers sent me pictures in the app but they never show. Just an empty space are these bugs your aware of as I could really do with these bugs fixing..ScoobythfjiiferfxguuVersion: 251.0

✓ Wish I could give it zero starsThe previous version was fine and I had no issues. With the forced update I don’t receive any notifications when I get a message from clients. The data and information didn’t transfer over and now I can’t connect my Facebook page to my Instagram page. All notifications have been turned on yet I’m missing messages from clients and losing work. Now I have error messages all over my page that I can’t get rid of because it won’t allow me access to my own information. And I have to constantly check the app to see if I’ve received any messages from clients. Don’t get this app..DeepottsVersion: 218.0

✓ K.I.S.S.❗️ For those that aren’t familiar, it means keep it simple stupidI actually haven’t updated off of fb manager version because I am not a fan of most of the updates, so this is a review regarding the app in general. If there were a negative star rating, I would be using it! Fb should remember K.I.S.S. And I will do the same. Simply put, if you don’t bother to show my posts to the people that have “liked” my business’ page, meaning that they want to see my posts, then none of these other things matter! We are a small service based business and we have 1200+ people that have liked our page but rarely are our posts shown to more than 150 of those people(according to your insights). Why is that? If I were to “boost” a post, it would be shown to a bunch of people but still not the people that have asked to see it and that are the targets of our posts. So, that is my biggest issue with this platform. There are countless more (like not being able to post a single picture as the header, now it is a slideshow, telling me I haven’t posted in a while when I post almost every day, no longer being able to write details about pictures when posting multiple at a time, etc.) but again, if you don’t show it to the people that have asked to see it, none of that matters!.PawsrancherVersion: 227.0

✓ Don’t workI receive a message but I try to enter in the app I can’t😡.Jo.duquetteVersion: 379.1.0

✓ There seems to be a lot of integration issues between business suite and FacebookSo bad that I felt I had to take time out to write... I have the same issues as many others have listed, notifications don’t go away and messages occasionally disappear! and to top it all off certain events I’ve created just disappear after I’ve written all of the text for it and published the event, and god help us if we try and duplicate an event because it ends up in a black hole somewhere! Even after I’ve shared it and invited people! This app could be so good but there’s far too much emphasis on boosting posts and paid advertising and without paying for it Facebook seems to show my posts to less people than ever before. I feel there haven’t been any attempts to fix these problems as the same issues have been around for so long... we can send people into space but can’t solve simple issues in an app?!... I have to look elsewhere as I can’t reliably build a business like this....Danwain3266Version: 314.0

✓ Inspect what expect1. The “invite likes” feature is completely broken and unusable. You’re supposed to be able to invite up to 1000 of your likes every 24 hours. Currently, you can only send the automatic invite if the count of likes is 299 or less. If you have 1000 new likes, you have to manually invite until the count is 299 or lower. This makes this feature useless. 2. “Sent with stars” is stupid and should be removed. It’s automatically set as default and the only option, if you have monetization turned on, and I would wager that statistically most accounts aren’t receiving stars, but would like to; It’s a catch 22. 3. You cannot scroll to change the sorting of comments or view comments if “sent with stars” is on and you have 0 comments. Also, you cannot select the “sent with stars” to change it, even if you can scroll and quickly tap on it; it’s disabled. This makes reading comments on this app nearly impossible and infuriating. I only have this app because of the messenger feature. The rest is useless to me..KenDeaseVersion: 341.0

✓ Facebook deleted my business page!!!So facebook has deleted my business page without any notifications. I’ve been trying to get a hold of them by sending reviews for the past 3 weeks constantly however there has been no help at all. Forget about help there has been no communication from their end! If this is the case I would encourage every business based on facebook to be careful as this maybe their new scheme where later they would demand for money to keep profiles. Maybe we all should rather pay for a better website than keep things on Facebook page as it’s easy but very unreliable..ShiwanjaliVersion: 242.0

✓ Lost its magic - BIG TIME!!I have used the booking schedule for my business for 4-5 years now and WAS so happy with it. Around April I updated the app and the time Zones changes from EST TO UCT during this update. I Spend MANY weeks trying to fix this issue until my computer friend told me it was a meta issue. I thought I needed to wait for it to be fixed in an update, now 6-7 months later the issues IS STILL NOT FIXED. Unfortunately I’ll be moving onto another booking system which means moving the cost of that system onto my clients. I reported this issues a number of time to meta and even sort out assistance via phone from meta; a nightmare in itself. All with absolutely NO RESULTS. Soooooo extremely disappointed is meta. Meta you absolutely need to be better. We pay for this service via running Facebook Adds!!!!.Poss#1Version: 367.0

✓ Human Rights BreachedMeta's recent actions in censoring communication on its social media platforms have raised serious concerns about potential violations of human rights. The suppression of diverse voices and opinions constitutes a breach of the fundamental right to freedom of expression. By controlling discourse within its ecosystem, Meta risks creating an environment that stifles democratic ideals and inhibits the exchange of ideas crucial for societal progress. Such undue censorship may undermine users' ability to express dissent, engage in open dialogue, and challenge prevailing narratives. Advocates argue that these actions compromise the principles of free speech and contribute to an alarming concentration of power. As a major player in the digital space, Meta's policies demand scrutiny to ensure they align with the principles of human rights and the democratic values that underpin an open and inclusive online discourse..Bosnian House FoundationVersion: 373.0

✓ Worst update everHello, I have a problem with the online booking service function. This makes it stressful for me and my clients to work with my page. After your update, it has become more difficult for me to work with my clients and takes up a lot of my time. This made it difficult for my clients to book, because they cannot choose a service online and book it themselves, they have to write SMS and ask what time I have. This additionally distracts me from work and annoys clients. You have not improved my service, but simply reduce all my work, efforts and earnings to zero. Terrible update! Tanya Therapy Massage.Tanya Therapy MassageVersion: 302.1

✓ So frustratedI hate this new app. The page manager was great.. this one is awful! Whenever someone comments on my posts, I click on it and it says error or something went wrong or that the page does not exist. I have to manually look through my posts and see who has commented which is very time consuming. It’s also the same when someone messages me. Sometimes when I have notifications, I click it and the whole screen stays black. If I go live from the app, my viewers say it’s blurry. It took me ages to realise this app was the problem. Ever since I did it directly from the Facebook app I’ve had no problems with my live. Speaking of live.. I also can’t reply to comments on my live. I click reply and literally nothing happens -.- There’s no option to edit my scheduled posts.. so if I make a mistake when typing it out I can’t go ahead and just edit that simple mistake. I have to delete the whole post and re write it. Basically, to get anything done, I have to wait until I can get to a computer and do it directly from Facebook which is no good because I work on the go and from my phone. Why they changed from page manager I’ll never know! I’m sure there’s lots more issues I haven’t even mentioned. -.- The one positive I will say is that the scheduled posts works great and I never have any issues of anything being uploaded..UnforeseeeenVersion: 230.0

✓ NotificationWith every update i lose notification, and it takes several time to comeback, please fix it !!!! I can’t manage my business without receiving any notification 😞😞😔😔.Alex07Cr7Version: 245.0

✓ Unnecessarily complicated and glitchyNotifications all messed up. My business misses messages because of the setup of this app. I’m in a smaller area and just here alone I know of numerous other businesses who are also completely unsatisfied with the services. Weird to navigate even through simple messages.RamSandwichVersion: 381.1

✓ So glitchyFor so long now this app has been so poor, from not being able to send links and pictures in the chat (they would never deliver) to just generally being taken to other areas of the app when using it. It’s great in pc but mobile should be the focus.ZfuxnzVersion: 362.0

✓ Sometimes it’s frustratingI run multiple business pages through this app manager, which is amazing, but it doesn’t always work as it says it does, it’s really frustrating to have to keep refreshing the app, I’ve just deleted and reinstalled the app ... AGAIN! I don’t always get all my comments showing up and sometimes my comments to my posts are hard to see or post ... other than that I still use it every day even though I have to go to the individual pages to post and read all the comments ...... constantly changing the outlay of the app is also really annoying. I would love features that I can’t find on the Facebook/Instagram app, I would really love to read my reviews from this app also, I don’t like the new layout of the app.DoodlenutnutVersion: 218.0

✓ TerribleI installed pages manager which worked fine, the issue with business suite is it will not load or show messages from clients, and it will not let me reply to messages. I can no longer access my business messages by switching account on messenger (thanks a bunch Facebook) messaging via the Facebook app itself works but only shows top 6 or so messages. Can not access the rest. There is also zero help or support from Facebook. Very frustrating and annoying.GypsysoultattolVersion: 237.0

✓ This app is horrible and needs to goEdit 6/7/21 Just wanted to come back and say that as the owner of 4 restaurants, I find Facebook business suite to be one of the biggest annoyances of my day. Literally. Just wanted to go out of my way to say how terrible this app is. I hate the concept of having two (three including messenger) separate apps for facebook. It makes it painfully slow vs how it was w/ one app. Navigating the business app is a pain because I have to open a new app and go through 5-6 clicks just to find and get rid of a notification that says someone likes my page, when I already have seen this notification on regular FB app. I feel that is has poor ease of use and it ends up frustrating me and others who use this for our businesses. I really think FB has hit a wall and I don't think it will be around much longer. It's just become a place for people to post dumb videos. Business apps should be allowed to tag people too. Step it up fb..I'm done with FBVersion: 249.0

✓ UnusableI use this for my business page. When I get a message from someone I open it and the message is blank. Can read messages from customers, so can respond. Have to wait until I’m at a desktop to read and respond. Defeats the purpose of having an app. Try to view the message on mobile web but clicking on message icon just opens the messenger app. 😡.FragmenterVersion: 222.0

✓ Worst business suite productThis app is incredibly slow to recognise notifications have been seen, responded to, opened, actioned. It leaves phantom notifications to non existent messages, it tells me to set up a shop and then won’t let me add items to the shop. It says it will post the groups I have selected then doesn’t do it. I could go on and on…..KateR PrestoniVersion: 333.0

✓ The goods don’t out weight the badThis app is frustrating. There are some nice features and I like having everything in once place but there are so many more issues. The messaging and comment section is clunky and not user friendly and I found it was much easier to just use Instagram to post and share from there to my Facebook page. The final straw was that I’ve had an “unread message” for weeks that I can’t clear. I’ve tried everything including deleting the app and redownloading. When the notification popped up again I was done. I searched for some fixes and found years old posts with the same issue that hasn’t been addressed. I deleted it after that. The business options for Facebook are so annoying anyway I’m considering removing my whole page so it wasn’t worth keeping the app that they clearly don’t fix or listen to problems that need to be addressed. A fantom notification doesn’t seem like that bit of a deal but it’s actually incredibly frustrating to think you’re missing someone’s message..SpeedymonacoVersion: 233.0

✓ Où est rendu l’onglet RDV???Le bouton rendez-vous a complètement disparu! Je ne sais donc plus quand sont mes prochains RDV… aucune synchronisation avec Google Agenda d’ailleurs. Ma liste de service ne fonctionne plus non plus donc mes clients ne sont pas capables de voir la liste de prix… bug bug bug… Je déteste cette application!.JujugaujVersion: 379.1.0

✓ Fails at its primary purposeThe primary purpose of this app is to give you one place to monitor and manage your accounts. Yet it can’t even get the comment and message notifications right, which is probably the most utilised function of this app. It continues to show ‘x unread’ even if you mark all as read and then restart the app. Also having to confirm access to Instagram AGAIN when restarting the app. What’s the point of having the button to ‘continue with Facebook’ on the login screen if it just glitches out? Also worth mentioning is that it sometimes freezes with a blank dialogue box while trying to sign in to confirm access, and when viewing Activity the screen keeps blinking like it’s glitching. And when you tap to ‘start tour’, it begins with highlighting the plus button to create content and that’s it. Not exactly a tour. Just another clunky poorly constructed ‘business’ solution from meta and not worth downloading. Stick with just using the FB and Instagram apps, while not perfect, they are less frustrating..JessR8XVersion: 284.0

✓ Really hate this app!Not sure why they had to try and fix something that wasn’t broken. Really not user friendly. Shows me I have one message but can’t find any unread message so don’t feel confident messages are getting through. It seems Facebook are pushing you to use this app, have tried to persevere with it for a while but still not feeling the love and now dread it..Trishf0Version: 232.0

✓ Bring back pagesI have used Facebook pages for 7 years. Loved it. It did go a little funny in the last 12months with not being able to see messages and notifications. Some messages I got 3 months later which lost me work. So here we go with the new business suite. It’s awful,I hate it really hard to navigate,notifications are hard to come by and isn’t as simple to use as pages. I boost some of my posts and have noticed in the last year Facebook has been slowing my boosts down. They take much longer to approve my boost. This is most probably because of Covid but the post never preforms well if it isn’t boosted in the first hour. Sadly now they have disabled my boost section and it says paused. Can’t contact anyone as I says it’s not working. I’ve got no1 to contact and it’s going to affect my business badly. I also can’t promote my page as that doesn’t work either. Please,please get this sorted Facebook as we depend on this to put food on the table. One last thing I fit kitchens and bathrooms and I post the full 30 photos of my jobs to show jobs from start to finish. Business suite only gives you the option to post 10 and this isn’t enough please put it back to 30 or evan more so people can’t see the jobs from start to finish..Marky tomVersion: 220.1

✓ Terrible since it has changed from pages...I normally use the online booking system to make appointments for my clients and they can usually request appointments also but since the app has changed to business suite I keep getting an ERROR message saying I am not connected to Facebook and when my clients try to request an appointment it just comes up with an ERROR box! This is an absolute nightmare as I will be re-opening in December after lock down and it should be my busiest month but this has well and truly ballsed things up! No response from a message I sent to Facebook support to log the problem, will be looking for a new bookings system. Also the interface is very confusing and hard to navigate, why change it so much when it was fine the way it was?!.Littlerose85Version: 224.2

✓ FAILED TO PUBLISH!!I am mostly happy with this app. I do have two major issues 1. Ever since the beginning of the year I have been managing two separate business social media accounts and have had issues with a post every Sunday all year with the exception of maybe 2-3 posts and I’ve had to go in real quick and manually publish the posts! It gets extremely aggravating and annoying to have to cut extra time of that day to make sure it goes through instead of letting the app take care of it! Second major issue is support! I haven’t been able to but for one time get a hold of support to talk or fix the issue! I’m hoping with the new update things will change! I would gladly remove or edit this review if the issues are resolved! I have even considered changing over to another service provider to use the schedule post feature to resolve the issue I am having by just changing platforms! Other than that the app works great and I love it! Every other feature works great except the main feature I need it for..Lieu95Version: 343.0

✓ Social mediaUnfortunately fb pages has really slumped over the years. 5 years ago it was worth it, especially for stay home mothers to start a small business up. Now with even 11,000 followers only 200 will see post. Unless you pay a large amount of money unfortunately it won’t get out there. Google business is much more effective for advertising and free but you need a website . I hate posting on here now. Sadly all they care about is your $$ and not your welfare. Makes it harder for younger generation starting off..KTHFHKlVersion: 230.0

✓ This app is so bad that the positive reviews have to be fake, it’s the only explanationThis app is so unusable that there is no chance the positive reviews are from real, independent users. The messaging function is clunky at best and highly problematic. It doesn’t even say what time messages were sent or if they’ve gone through. The notifications are a mess and constantly says there are notifications when there are none and also does not show notifications sometimes when there is one. Even if you’ve read something and replied to it, it will continuously leave it marked as unread and vice versa, always with no rhyme or reason to it. If a message or notification has been answered/addressed directly in the Facebook or Instagram app, this app doesn’t reflect that. It’s essentially unusable, unpredictable, and feels like a knockoff app that some random company would make… how on EARTH is this made by Facebook? I’m at a total loss for how this is an actual product that Facebook decided was ready for market..Wangos04Version: 263.0

✓ Something always changesI hardly use the business suite app, as when Facebook seems to update it doesn't work. I have since last week stopped getting message push notifications so have missed client messages. It sometimes comes up with errors when uploading photos, and my business page now doesn't allow people to leave a review like clients used to which is very annoying! Revert it back to what it was like 2 weeks ago and I'll be happy! Running a business is hard enough let alone having to manage it through a platform that is always changing how you do things on it :(.RachsopVersion: 241.0

✓ Not the greatest at technologyExcavation business owner Not the the greatest at tech but having a hard time navigating. On app tutorials would be helpful.Stl9999999987765Version: 382.0

✓ Clunky, confusing, and now it’s not working at all.I had hoped that with time this app would improve as the bugs were ironed out. I’ve spent the past 2 weeks trying to find a non-existent message that the app insists I received but the message is nowhere to be found on either Facebook or Instagram. Today I actually did receive a message from a customer and the app won’t open at all! Add this to a list of products that keep being rejected for no reason and I’m not enjoying my experience with this app at all. Not sure why it was invented as it doesn’t help small businesses like mine at all..Jayparko69Version: 233.1

✓ ThievesVery complicated & suffocating for any startup business , it charges lonely crazily.Um malekVersion: 246.0

✓ Use to love this appThis was a great app… but now there are so many issues. 1. The option to choose your calendar is now gone. So l can no longer see my appt. Days 2. When scheduling timed appt. On the clients side the reschedule appt. Time is always incorrect. 3. Appt. Reminders happen sometimes 4. Mar 5/2025 - the page no longer opens up witg a stupid no network connection.AsjdfkgllshaVersion: 381.1

✓ Tagged by spammersI keep getting notifications that I have “messages” but when I try and open/locate them, they are not there. The notification stays on the app and I’m concerned I’m missing customer enquires to my business. When and If (eventually) I do locate the messages through Facebook/Instagram (can not find them on this app) it’s a spam message that I can not report or block anywhere and I’m concerned that my page has been hacked. This app needs far more tools to make it interactive to make sure your business page is safe and access for reporting/blocking chain linked spammers. I don’t want to loose reputation for my business because a spammer has access to my followers/clients that I can’t monitor from this app..Romelda4Version: 238.1

✓ Most Obtuse Software I’ve Ever UsedThis is maybe the worst piece of software I’ve ever been subjected to. The ONLY thing I’m on here to do is moderate the pages I run. Just show me notifications for comments, let me click on those notifications, and then interact with the comments. I don’t need anything other than that. Please stop forcing me to look at this complete mess. Also, if you have a notification for me regarding the page I run, when I click on the notification the very minimal expectation is that I’m immediately shown what I’m being given a notification for. Why do I then have to do Meta’s work for them and hunt around for the thing you’ve just shown me? Why do I get multiple notifications for the same thing I’ve deleted days ago? It doesn’t exist anymore. This whole format and UI is the opposite of what it should be. It’s horrible. Please get rid of this and let people just moderate their pages on the original app. Using this incomprehensible monolith to incompetence is an absolute nightmare..David Joseph OstrowskiVersion: 347.1

✓ UnusableThis app is not the easiest to use and often doesn’t work properly (shows notifications on the icon when there are no new ones etc) but the worst problem has happened since I set up a new page. I can’t access the Inbox section AT ALL. If I click on it, the page goes grey and then I can’t do anything in the app at all. The only way to make the app useable again is to shut it down and go back in and try not to click into the Inbox section again. I’ve tried uninstalling, logging out etc. nothing works. I am not sure if it is because this page for some reason has been set up as a Classic page rather than a new one (I wasn’t given a choice when I set it up) and I’ve tried to convert it to no avail. A little support from Facebook wouldn’t go amiss. Or an update to fix this problem. But I won’t hold my breath!!!.Mum_in_a_hurryVersion: 330.0

✓ The App is only deteriorating!Why is this app just getting worse over time. I have the most annoying box that keeps appearing every time I am writing in the inbox message asking if I want to save this reply for next time! Every single time I write something! So I though I would take you up and try to save the reply and guess what it didn’t save. So now you have an annoying box coming up in chat with EVERY reply that actually is useless anyway because it doesn’t work. But who in there right mind would think anyone would want to be questioned if you want to save each and every word you have chat! Hopefully this is just a bug that can be fixed. Fingers crossed or I will need to delete this app.AnitadelahoyaVersion: 265.0

✓ Why microphone?There is absolutely no reason for this app to require access to my microphone in order for it to work. It should be optional like it always has been up until this point..TaeltaVersion: 279.0

✓ PLEASE FIX THISThis app is by far the worst social media business management application I have ever used. I keep getting shown that there are “unread messages” however I have been through all of my inbox and can’t see any unread messages. I also get notifications late so often clients just move onto the next business. I can no longer boost posts (I tried the link and it just takes me round in circles) with only certain administrators able to boost posts. FACEBOOK PLEASE CHECK OUT GOOGLE MY BUSINESS - IT IS SO MUCH EASIER TO MANAGE MY BUSINESS. To think you are one the largest businesses in the world I am extremely surprised. I want to promote our business using your platform however you are making it extremely difficult. Even pages wasn’t brilliant, listen to your feedback! we don’t need you to bring out redesigns all the time we just want some basic functionality and a proper customer services team so that we can get help when needed such as my issue with boosting posts, I used your site to try and find a solution and like I said it took me round in circles and didn’t give me a definitive reason as to why certain administrators cannot boost a post..Khiz97Version: 224.2

✓ MehIt’s a great app when it decides to work, unfortunately crashes a lot so you have to close and reopen it all the time. And mine always says it’s waiting to connect all the time, doesn’t load my messages unless I close and reopen it.StarrziiVersion: 252.1

✓ Frustrating and slow AFMy business often relies on last minute orders, which I don’t always see, as the new comments don’t load without me shutting down the page and reopening it again. It’s also really laggy and won’t send my messages until 10 minutes later, and has completely stopped allowing me to send photos via messenger, and sometimes won’t even let me scroll. A client I was conversing with tonight, sent a list of items that she wanted and asked if it would cost much. Facebook decided to finally send my correction to an earlier message where I had written.. ‘a lot*’... And that was all. And because it doesn’t refresh, I didn’t notice until I wondered why I hadn’t had any notifications since. So embarrassing..NikahskfilsjfjxVersion: 232.0

✓ Scheduled posts are just blank on iPadI’ve used this app for many years but in the last few months it’s been annoyingly glitchy. My posts don’t appear in the list for me to easily see/edit/check.. they are more than full screen without the option to check data or share (I end up sharing from my personal Facebook account). But the most annoying thing atm is my scheduled posts are just a blank page on the iPad. Totally white. If I want to see what I’ve got scheduled, I have to use my phone to see the list. My iPad is upto date, the app is up to date and I’ve deleted it and reinstalled it but with no joy. I also can’t tag all businesses on the iPad version, meaning I have to create a post then edit it on my phone. All time consuming and frustrating. I also can’t find any support hence my review here. I wonder if anyone will reply?.Soobedoo13Version: 333.0

✓ ProblematicSo far, this new update is not very different from the last version, except that it takes forever for my messages to appear and update, if they do at all. I have unread messages in my inbox and still haven’t been able to access them after 2 weeks..That blue ladyVersion: 223.0

✓ HorribleNothing works, every day got new problem comes up , I don’t want this meta thing, and it linked my Instagram to some Facebook account I don’t even know , and keep disable my payment , everything break down , can’t change post , delete ads, ad system disappears, restrain for no reason , l lost all. My date and insight now it still stuck no one is fixing anything even you reported it for 50 times.GfihddgjinVersion: 380.0

✓ The positive reviews MUST be fakeI have not read a single positive comment about Business Suite on the internet. I hate it. On the most basic level, I want to do shoutouts in posts and tag other businesses I follow. It won’t let me. It also doesn’t let you add images to scheduled posts. So I have to wait until the schedule posts appear, and then add images. But it only lets you do it one time per post, so make sure you pick your photos wisely because you don’t get the option after that one time! Utterly useless in every single way. Is there a way to delete it without losing my page?.ZingerjimVersion: 265.0

✓ I have never cried while using a platform, but here we areDrying my tears as we speak. I consider myself very tech savvy, I have never had an issue using any marketing application other than Facebook’s. Wow. Just the amount of frustration experienced just trying to set up a CRM for my Lead Ads is unfathomable. Want to find your leads? That’s a whole nother experience. There is no push notification when a lead comes in, so you’ll have to open your desktop every time to DOWNLOAD and view your leads. In a world where everything is mobile and on the go, this is just great! /s How many different pages and apps does one need to run a business? Business suite, Leads manager, Ads manager, Ads center, the list goes on. And guess what! Any time you find a support page for whatever you need help with, the links take you to their OLD platforms they used (like Pages), with directions to buttons that don’t exist anymore. If you want your business to fail, use this platform! I have never experienced such a non user friendly app in my life, customer support is an absolute waste of time as well.SadfacesadfaceVersion: 271.0

✓ Needs Some ChangesThis is great for scheduling feed posts for both Instagram and Facebook. It would be amazing if more of Instagram’s features were integrated into this app. You can’t select your video thumbnail, you can’t post to IGTV or Reels and you don’t get all of the Instagram insights such as a breakdown of audience active times. Post insights are also not updated in real time and take a day or two to show up in the app. These are the major drawbacks I’ve noticed after just a few days of use. I hope this feedback is taken on board and we can see some improvements..Jimmy129856744000Version: 224.2

✓ CrapIt sucks!.ChrisP78Version: 245.0

✓ Microphone needed?Why can’t I access the app without giving access to the microphone (January 28, 2022).NboulangerVersion: 279.0

✓ Don’t solicit for me on messengerI have a couple of issues that propped up number one. I’m having a lot of people get back with me that I have never contacted and they’re blocking my page causing me potential loss of future business. I want to make my own ad and boost them, that’s why I’m paying you to boost the ad. I don’t want ads sent to people in messenger. They get confused as to first of all what it is second of all find out it’s a solicitation and thirdly block your page thus blocking potential future business. I love the fact that I’m hitting a lot of people don’t get me wrong. I just don’t want to text somebody directly. I want them to get with me and then will correspond. the other thing that I’m having issue with is user friendliness of these applications I know they’re very involved and very intense however, things such as being able to find a button to switch messenger marketing turn it off I can’t find it I don’t even know how to turn that off, so I’m gonna have to search back through here and see if I can’t find that feature hopefully in the meantime somebody else will see this and respond that would be nicebut that’s the only two issues so far that I’m having a problem with. Both of these issues however, definitely problems for my business. Thank you..Myjams11Version: 379.1.0

✓ Missing posts, can’t get help or resolutionAs of today, all of my posts since June are missing, only on the app end. If I go to my business page through Facebook, everything is still there. If I go to this terrible malfunctioning app, the last post it shows is from June, and it’s telling me I haven’t posted in 157 days. I just added a new post ten minutes ago. The post shows up in my regular Facebook feed, but is nowhere to be found in the business app. I tried reporting to customer service, it just takes me round and round through help topics that have nothing todo with my issue. My second reason for the two star rating is the ridiculous issue with notifications and comments. I never see anything from anyone because the notifications sections is inundated with instagram notifications, and it’s just the same ones repeated over and over. I rarely see notifications about actual likes and comments on my business page here. The whole thing is a mess..Luvbuzz1979Version: 320.1

✓ NotificationsI am having lots of issues lately with notifications, they just don’t show up. I open the app and see I have messages from a few days back and I never saw a notification, even though I have all the notifications settings on..HneusVersion: 382.0

✓ Awful, glitchy, complicatedI don’t normally write reviews, but I had this app downloaded for less than 24 hours. It’s so glitchy between devices, does not show updated content, messages etc from one device to another. Every time I got a message notification, I would have to exit the app AND remove it from running in the background and then go back in in order to read it. And if I answered a message on my phone, I couldn’t see that reply on my iPad. Ridiculous to say this app helps to streamline any part of managing your page. Don’t waste your time and sanity. Just keep using the Facebook app, which honestly isn’t set up well for managing pages either. So I guess we’re just doomed?.MnoeleVersion: 258.0

✓ Super frustrating, doesn’t make your job easierThis app is incredibly frustrating to work with. The whole point of using it is to manage Facebook and Instagram together and be able to create one post to two places. But it is so glitchy and often after making a post it will only successfully save and schedule to one platform, not both. Tagging often does not work or save correctly, and sometimes tags just disappear. This app wastes my time consistently and I find myself frequently yelling at my device after working with this app. It often doesn’t show you updates you’ve made and can’t be sure they went through which is infuriating. I always have to double check that things work right which is ridiculous. Social media is part of my job and it’s the most time consuming and aggravating aspect of my position hands down because of how this app operates, or more accurately, doesn’t work well. Why can’t Meta make things work more seamlessly?! You’d think they would make this app more of a priority if they valued their customers and social media users. Wish there was a better alternative..TrumpskisinjeansVersion: 379.1

✓ A nightmare to use with screen reader technologyThe “pages manager“ was simple and easy to navigate using screen reader technology, like a voiceover and J AWS on a computer. Ever since it switched over to business manager, the majority of components are not reading with screen reader technology. As a blind business owner, this significantly complicates me being able to independently use the app. It is beyond frustrating and extremely disappointing. Facebook has come so far with accessibility, and this portion, By adding the new business manager application, makes things nearly impossible!!! I used to be able to share and schedule directly while in the Facebook app, but now I’m required to use the business manager app which things are not labeled, so I have no idea what I’m trying to do while inside the app. And of the data is read off to me, navigating in a logical and sequential order is nonexistent! I am not the only blind business owner who has been having his issues. I am also part of a nonprofit organization, and affiliate of the American Council of the blind, and run the Facebook page for this organization. It is more convenient to just create a group for these organizations, rather than creating a business page, as we keep getting lead back to using “business manager“ which is not accessible in the slightest! ADA States that websites and applications need to be compliant with screen reader technology abilities, and, well… This is just not anywhere near acceptable!.LizandloganVersion: 250.1

✓ Worse app ever like every other Facebook appEach update takes away a perfectly working feature. Recently you took away appointments and now saved replies are gone. I’m so happy Apple is giving you a hard time for our privacy breaches!.CDN89Version: 245.0

✓ Only review I’ve ever written - it is that rubbish!Had the app for nearly two years, getting notifications through for my business. You could message, post, see the data and loads of other things. These morons decide to change it all so you can’t see messages, post and change / remove loads more features. To top it off, they updated it which it’s logged me out of my account on my phone and not notified me saying what I need to do (all it took was a push notification). I didn’t know it all changed and when I realised, I then have to re-Authenticate my account, can’t post and miss messages which means I have missed customer sales. I have lost money during one of the toughest periods in my 20 year old businesses history and the economy’s history... not happy. Why fix what wasn’t broken?!?!.ElliottttttttVersion: 227.0

✓ Won’t find my cityI want to add a business page but it doesn’t have Ottawa Ontario it has other Ottawa cities but not mine. Very frustrating..FhhjgfghgVersion: 381.1

✓ Used to be GreatThis app was awesome and a great help to my business- until it stopped letting me schedule posts to both Instagram and Facebook together ahead of time. It schedules the posts to Facebook no problem, but the Instagram posts just don’t schedule at all. I’ve left feedback multiple times with no luck, so hoping leaving this review might get someone’s attention to fix the issue. It takes a lot off my shoulders being able to schedule to Instagram and not worry about making posts because I know they are done. I’d very much like this issue to be fixed..Beccabombshell:DVersion: 292.0

✓ Major Downgrade from the Pages AppIf it ain’t broke, DON’T fix it. Why oh why would Facebook do this? Firstly the notifications don’t work so I have to keep checking to see if customers have messaged or commented. Before it was so much easier to invite people who liked your post to like your page too. You could have clearly seen who needs to be invited in bold blue with a raised button. Now the button is flat and looks like every button for people who already like your page or who you’ve already invited. Also the messaging is the worst! It looks like a webpage interface from the 1990’s with no, yeh, get this NO saved message responses. So now I have to use my Facebook app, then click on pages then access my Pages where Facebook conveniently toggles between me personally responding and me responding as my page. And the best part in business Suite I have different page names for the same business but guess what? Facebook gave all of them the SAME name. So now I never know which page I’m on. Can you all just reinstall the Pages app please and forget about this Business Suite thing until you get it right..Dutty_nuttyVersion: 224.0

✓ Blank Screen Unless Microphone Access is Given?!?!Your Business Suite app latest updateon iOS will not work (just a blank screen) unless I give it access to my microphone. So until that's fixed I won't be using the app. What the hell?!.Ryewell2Version: 279.0

✓ Why, just why.When the app was Facebook Pages Manager it was about a million times better. It was easier to use and understand and even then it could have used a little bit of nitpicking kinda work. Now. That it’s “new and improved everything in one” it’s just awful. I do not recommend this app anymore. The ONLY things that are cool about it is you can post on both your Instagram and Facebook page and schedule for both of the pages and the side by side comparison of insights on posts on Facebook vs Instagram, but that’s it. Nothing else about the app is worth it or easy to use. PLEASE GO BACK TO FACEBOOK PAGES MANAGER. The only thing missing then was an easier way to change your hours and edit the profile. I genuinely regret “updating” the app and strongly recommended all my business friends not to as well. I’m young, learning apps is an easy process for me and I even find the change extremely drastic and difficult to manage. I can’t imagine how everyone is doing with the change who are much older than I am running business and trying to put information out there. I hope the next “update” isn’t another 10 steps backwards. I’ll update my review if it actually gets better..BlueJay&Version: 259.0

✓ Business suiteHave to log in and out to see new messages ! Drives me insane - also much lower reach.Lisam04Version: 381.0

✓ Why do the microphone and camera have to be open for the app to work?I only post images from my camera roll. But if I refuse to give access to my camera or my microphone, the app does not work. Is Facebook trying to spy on me?.RasticoolVersion: 279.0

✓ Please give us Page app back!This app is a mess.... I can’t even read customers comments since they just don’t show up in my feed. Page was working perfectly. I regret the update....Danik9815)(;$:!Version: 245.0

✓ Frustrating and Time ConsumingReally frustrated with the new version of this app, the old ‘pages’ was a dream to use and made running my business page a dream. This one is awful and is so frustrating to use, I no longer get notifications for messages/comments from the app even though I have gone through every setting to make sure I should be, meaning I often miss client messages until I manually check myself. Within message I cannot see images sent from either me or the client which as a photographer is really a big issue and makes communication with potential clients really difficult. Please either fix this app or bring back the old ‘pages’ version!!.JRoseanneVersion: 261.3

✓ Worked fine until updatedI use this app constantly throughout the day to run my business. However, for the last 2 weeks (I’m guessing since an update), I no longer receive a notification sound on my phone when I receive a message. All of the notification settings are turned on, both on the app and my phone, my phone is never on silent however when my phone is locked, I don’t get a noise to say I’ve received a notification. All my other notification sounds are working, it’s only this app. I’ve tried reinstalling the app etc and nothing has worked. This is highly frustrating as like I previously said, I run my business through this app so I NEED to know when I’m receiving messages. PLEASE FIX THIS. Update Sept 2023 - problem still not fixed so I am constantly missing notifications..Bethy257Version: 358.1

✓ Not so good appI’ll get a notification on Facebook for my business page then open business suite and the comment or message hasn’t arrived. It takes 30+ minutes after notification to see what it’s about. I have used this app on and off since 2016 and would NOT RECOMMEND IT. If there was a better app I’d definitely use it more.NO GOOD SINCE 2016Version: 345.0

✓ Force camera and mic? Seriously?So I can’t check my Pages comments or messages unless I accept to turn on mic and camera. Never had I had to do this before nor will I ever. This must be changed immediately and be opt-in.ZammbossVersion: 279.0

✓ Notification are awfulThis app either leaves badge icons up when you have no notifications or doesn’t put them up when you do…. You’ll waste a lot of time trying to respond to non existent messages while missing real ones. Super frustrating..The Armed TramperVersion: 320.1

✓ Honestly not goodYou can’t even post carousels. Not very helpful. It won’t let me post any carousels cuz “videos can’t be added to a post with photos” like what ?? On the Instagram app you can absolutely add videos to your carousels. This app is just a really bad, watered down version of Instagram with no advanced or useful settings. The main reason I downloaded it is cuz Instagram is glitching and won’t let me schedule any of my posts anymore so I heard you could schedule them on here…. Turns out I actually can’t! Cuz I wanna post carousels but it won’t let me! I also wanna use advanced settings like hiding my likes or adding music but it doesn’t have that option. Once again, not helpful. The app lacks any advanced settings like adding music to your post, hiding comments or likes, boosting your post, and sharing to Facebook. It’s just a watered down, very poor version of Instagram. I see the potential in it but it needs a LOT of improvement. It needs more advanced settings & it needs the basic, much needed settings that Instagram has. I wanna grow my brand as an influencer and I don’t see this app helping me with that. Edit: you also can’t change your thumbnail on reels like you can on Instagram. Where are all the helpful settings??.GugyghjbbhjbVersion: 361.1

✓ PhotosYour update previously allowed us to have the photo editing and adding options, and for a small business this is vital. Now, you’ve taken it away from us yet again. Being a small business, and this is a pages management app, why the heck did you take photo abilities from us? I don’t want to have to sit at a computer and add photos to my computer, the. To my page. I want to do it from my phone app. Every time you update this app, you break it more... and you wonder why some of us won’t pay to use boosting services? Fix your stuff. Give us the ability to add, edit, create photo albums again. It isn’t a huge ask..TeknobotVersion: 238.1

✓ Clunky and GlitchyBack when Facebook was still pretty new, I created a business page and was posting ad content on a weekly basis. It was relatively the same as posting on a personal page. Nothing too complicated and would produce immediate feedback. Fast forward a decade to Meta Business Suite. I just started using it and immediately I felt like the page was clunky, slow, and glitchy. I was right..I literally cannot do the basics. Add a video, create a post, literally anything simply I should be able to do. I've now created the same video post three times today because it just won't show up. I've discovered there's a whole Reddit community of social media marketing editors that are all saying the same thing...Facebook has let this side of the business down. I feel like I've riding an old worn out horse and I just need to get it a mile further down the road...just one more post...come on...you can do it. Just one more and I'm done for today I promise..Not Sure_1Version: 360.0

✓ No help received or even acknowledgedI have logged a problem many times as people are unable to tag my page or reply to my comments on their page or even my own page and I have had zero response or even acknowledgement. I keep getting offered to verify my page but why would I do that and spend a cent when I do not even have the basic functions available? Not happy at all with Insta or facebook as far as their help goes and am thinking of just closing down my business pages as they are quite useless without being able to interact with the community. All I can do is post..Sako AkVersion: 368.0

✓ Nice ImprovementsIt’s a useful app with lots of features that I enjoy. The planner with the ability to cross-post to IG is by far my favorite thing. I really enjoy that I can scroll down through there and see what posts I’ve scheduled, what day, time, & if there are any significant holidays or events I might need to post for on that day. The appointments feature is handy, although I now have another appointment system so I don’t use that anymore. It’s a little annoying that it doesn’t refresh my feed. I am constantly having to restart it and then it still doesn’t refresh; it shows like I haven’t checked notifications, some notifications show up in one area, some show up in another and it’s just a constant back and forth battle to get that little red number to go away 🤬 But bonus - you did fix the messages and I love that I can use auto replies. Those help me tremendously. All in all I like it and will keep using it but if y’all ever figure out how to fix that refresh issue, I’ll definitely add a star or two.SpiffyBethyVersion: 287.0

✓ Lots of bugs. Not reliable to manage business communicationsIt has lots of bugs, especially in the inbox. It does not show conversations of many clients nor updates them accordingly, so we have missed clients looking to buy. It does not update many conversations in progress, making the company miss important messages, make mistakes and generate a bad reputation with clients. We have to always double-check everything with IG and FB apps directly, so what’s the point of the app? If there is a new client who goes to the general inbox (not primary) of IG, this app does not show the conversation in most cases unless we search for the client's name, leaving a lot of room for mistakes and unanswered clients..Mateo-PalacioVersion: 278.0

✓ DisgustingThis is the most buggy application I have ever dealt with. Almost each step results in endless loading. Nothing works properly. It's a shame! For such a reputable platform as Facebook. Just bugs and crashes..EveA23789842Version: 379.1.0

✓ Business compared to pagesIt’s overly complicated and unnecessary the original pages app wasn’t to bad but I really preferred just accessing my page through the original Facebook app you’re no longer able to do most things through your page without having this app it also connects to your personal messenger to switch between accounts which can get confusing as to wether I have a request or a message through the page and anytime I receive a message I also get a notification through Facebook which is very annoying I have 20 notifications in 3 minutes please just simplify the app and make it as close to the original pages as possible.Kydkyd25Version: 227.0

✓ Ruining my small businessThis app is appalling since it changed to business suite - I can’t access any photos except the last one I sent, my messages show at my end but don’t actually go to the recipient, I can’t scroll back through messages it just freezes plus many other glitches. I’m furious about it as I can’t seem to access my clients any other way and I’m losing them!.Tussock1Version: 258.0

✓ FeaApp is no good I can't access my page now since update couple of days ago, very disappointing😒 just received another update I'm trying to open it it doesn't work again. When is our next update? I just received new App Business suite not working again I open then nothing back to my main screen please help. New update again no good app is not good at all. Can I please have my old app back. Two weeks now waiting for a decent app..Fean37Version: 218.0

✓ Absolutely awfulWhy oh why did you change it. Yes it had its issue previous incarnations but now it’s virtually non functional at times. It looses messages, is hard to navigate around, regularly locks up meaning you have to come out close the app and start again regardless of what you were in the middle of doing. Today I am trying to correspond with customers only to see the ‘connected’ ‘trying to connect’ flashing up and down constantly. This is despite me having full signal and no other app / connected machine having any issue. This isn’t the first time. Given that it is virtually impossible to deal with anyone at Facebook other than a bot, it is shocking to see the amount of negative feedback. It says volumes of what Facebook thinks about its users that not a single one of these reviews has been responded to..SweetboibedsVersion: 227.0

✓ Not helpful when issues persistWish I could give it half a star. Meta business suite works several months of the year and then randomly decides to disconnect everything and make it impossible for me to do my job. I am the sole media manager of a small non profit and in mega FB and IG are no longer connected and I cannot find anyway to reconnect the account even though in many other areas the accounts are connected. I can no longer schedule any IG posts and meta claims I am not authorized to connect the accounts and manage the page (I very much am authorized to do so). I resorted to use a different social media scheduler in the meantime in hopes I could get my work done but that didn’t work either because Meta STILL thinks I am not the page admin even though the account I use is the admin page set up by my workplace. This platform is incredibly frustrating and there is also no place for people who o go for support when these issues occur. Overall meta has made my job incredibly more difficult than it needs to be..Bo Bo lalaVersion: 342.0

✓ Bring back Pages Manager please 🙏🏻The Business Suite app is confusing to use - messages take forever to load and new message notifications will not go away no matter how many times you read the message. I tried deleting all my messages - that didn’t work, so then tried deleting and reinstalling the app and it is STILL telling me I have 4 unread messages 🙈 I’ve read them all, replied to them all and deleted them all, but still the ghost notifications remain..GB41Version: 227.0

✓ Horrible app!This app replaced an earlier pages app, the earlier app was easy to navigate and use. For example I used to easily update details such as hours or operation, well not with this app! Hate it and really want it back to pages!!.Hardkynever reviewsVersion: 245.0

✓ Annoying to useBeen using this app for years and it’s so clunky. Constantly saying you have notifications when you do not, taking extended periods of time to show new messages and sometimes not even showing new messages at all. Needs a lot of work to bring it up to scratch. You can’t add multiple photos to an ad through this app and some options you can’t edit so you have to do this on a pc. Please fix!!.Britt CSVersion: 367.1

✓ Unable to refuse microphone optionI really loved Pages Manager, scheduling posts was easy and many tasks were at your fingertips! For some aspects, with Business Suite, this is still good. Unfortunately with the last "Meta" version update, if you do not opt in to microphone, app page stays blank and it cannot be used. We are exposed to the risk of accidentally calling a follower who has sent us a message. It is not possible to revert to the previous version. Consequently, I have now deleted the app and will only be using PC version until the microphone becomes an option again. From previous versions review: Editing scheduled posts was fixed, but remains glitchy. Polls also are an issue, due to not being able to see who voted after the poll is over; so much so, that I have stopped running them. Re-ordering comments newest first or see all still not fixed since 2 updates ago: just sticks to the "most relevant" default. Suggestion: It would be great to be able to see, create schedule and edit Notes again. Notes were a good thing, and the loss of this feature is a big loss for the readers..SherwoodGypsyVersion: 279.0

✓ Useless and hungry for money!How can a billionaire business make such a poor app that doesn’t work properly! Nothing is easy, the new business app is useless and frustrating! The old orange flag app pages was easy, fast and didn’t need a completely new web browser to organize a page that doesn’t work well on a phone which is how most people now use their business! Yes on a phone!! Facebook has become the most disgusting social media ever wanting more money and make our business more difficult to access.... disgusted is an understatement! Facebook should be ashamed of releasing such app... and forcing people to use it. Daily nightmare and let’s not talk about how the Facebook profile now looks like. Even more complicated and confusing. Disappointed.Mr dodVersion: 224.2

✓ Can't book appointmentsHi! Please fix this problem! When clients request an appointment I can accept or decline but I can not reschedule, if I need to change the time of the appointment or if I need to manually add an appointment in myself it won't let me change the time! It glitches and won't bring the times up at all. Making it extremely difficult to manage my bookings and clients.Fuxk u 2 degreesVersion: 224.2

✓ Why replace a great tool with one that doesn’t work?Have always used the “pages” app to manage my pages. I appreciate the ideas behind this new tool and if it worked we would all be happy, but my version constantly crashes, dies, won’t load, freezes, I am simply unable to make it work at all and have had to return to posting manually..Ti2fhVersion: 221.0

✓ Used to be greatHad Pages before it changed to business suit. This has become the worst app. Doesn’t send notifications of messages, can’t send links. I’ve actually lost business from missed/ missing messages. Going to delete it and try to find something better..Kaibrecad KreationsVersion: 379.1.0

✓ Unresponsive & incorrect/outdated notificationsFrom afar the app is great, you can schedule your weekly posts to both Instagram and Facebook from one place. However, the most disappointing feature is that I get notification tags appear when there is no activity to report, and they can’t be cleared. Also, when there is activity I don’t receive notifications and they aren’t listed in the comments or messages. I find I have to log into the individual apps (Instagram and Facebook) for up to date notifications. The only other frustrating thing is, I find I can tag Facebook pages on posts, but it doesn’t pick up Instagram pages for tagging. They need to work on the integration – as with all the main social media platforms, there’s no direct help service to get this resolved. Other than that, great app 😅.HalDissVersion: 319.0

✓ Annoying (edited)!Update to 2nd review...WTF are you doing? You’ve now updated “all activities” section so now I can’t differentiate anything I have have engaged versus anything new that I haven’t engaged! It updates before I can scroll down to review page activities! As a so called “business” page app, it’s now only useful to post pics...hardly business orientated, it’s going from really bad to much worse! Do you even read your reviews and care about fixing these issues? Useless now 😒🤷‍♂️ Update to first review...this new app “business suite” is useless! It is so bad I might just delete it and use my browser, which has gone from average to brilliant capacity to manage a page...whoever made this app definitely doesn’t use it to run a page, because if they did they’d smash their heads against a brick wall trying to do so...massive product fail and it’s a shame because your original pages manager app was awesome! 😡😒 Your latest update will not allow 90 degree screen rotation! I do all of my work on my lap (sideways) and now I am forced to do all of my work with kinked neck and 90 degrees out of rotation, it’s so annoying! Please fix it! I’m much better off going to web browser where I have a full range of page functions, easy to find and can actually MANAGE my page...I cannot use this app at all on my page it’s absolutely useless to me now! So frustrated 😡👎.HadesBeastVersion: 223.0

✓ Landscape viewPlease need landscape for iPad because the new one isn’t good for this.TaznyaVersion: 220.1

✓ DisappointedI love this app, but since the latest update I can’t even use it. Instantly crashes the second I open it. Please fix the issue so I can love this app again.Just.lauraVersion: 348.0

✓ Not even worth one star!This app is less than useless. It tells you you have a notification then doesn’t let you read it. You spend more time on this app looking for comments and messages than you would switching platforms and checking each manually!!! For instance, a DM comes through on my buisness insta - notification pops up on this app - does the notification tell you which platform (FB or Insta) the DM comes from? Nah. Does the notification actually load for you to read the message? Nah. Does the user profile who sent you the message load so you can at least message off the app and apologise? Nah. Facebook User is all your getting! Can you schedule posts within an event your hosting? Nah. Can you attend an event as your buisness profile? Nah. Can you do anything to help grow your buisness during a freaking pandemic when you need to rely on technology working now more than ever? Nah. NOT ONE SINGLE POSITIVE DO I HAVE FOR THIS APP. Sort it out Facebook?!.Nikkimcc06Version: 227.0

✓ No way to submit bug reportsThere isn’t a way to submit bug reports or request format feature updates. In general I would say this is a better app for tracking across meta accounts and I actually don’t mind having to have a second app to manage the backend, compared to other platforms. However, the Help Center is the only option for support and the “Support” page is blank and doesn’t load. There isn’t a way to submit feedback, request app updates, or report problems. The Help Center has a LOT of information. And compared to other apps, the articles are intuitive, to the point, and well written (hats off to the communication team). You cannot read the articles tho, because there is a pop-up “recommended for you” that you cannot close that occupies the full screen. Additionally, while well written, the instructions are not correct. I’m trying to better understand how the reels payout system works but all the links direct you to go to “monetization > payout settings” which is not an option anywhere. Soooo, anyways one star in hopes someone sees this and then like maybe something happens..TheDaringDarlaVersion: 324.0

✓ HorribleFor running a small community page and my own personal page, I have to say the “old” way was so much better. This additional app is such a waste of my time but I had to download it to see messages that had “disappeared” for several days before I figured out that I now needed another app outside of fb to see them. It adds so many extra steps to a simple action that I can’t wait till I’m no longer involved in my community group so I won’t have to use it. Obviously larger business may find parts of this useful but it’s honestly ruined my easy user experience switching between the two pages..IndieleeVersion: 242.0

✓ It’s brilliant. On the rare occasion it’s actually workingMeta is a great app, it does everything you need it to and is reliable the majority of the time in terms of posting scheduled content and flexibility across Facebook and Instagram. It’s creative ability in terms of reels and the ability to engage on Instagram is limited. This is of course in between significant down times. The app really struggles to maintain itself with lots of accounts in play at once, it often records a ‘no internet connection’ error even when connected to wifi and has outages which can last weeks. When that issue solves itself, the app the continuously crashes. I don’t believe the servers currently have the capacity to allow this app to do all the great things it is capable of. If it could stay reliably ‘up’ for more of the time. I’d give it a higher rating..SamPKPVersion: 348.0

✓ Too difficult to useIt is difficult yo navigate around or just do basic things. You just get the hang of it and it changes. I prefer the original pages where it was nice and simple..Carla nzVersion: 294.0

✓ Is this even legit?I was using it “happily” assuming it was supported by Facebook… but today it tells me I have no internet connection, and the fb app temporarily locked my accounts and has wiped the remainder of the daily posts I had scheduled with this app. I THOUGHT I was operating inside meta’s rules, but maybe not!?!.OzeroDotCaVersion: 379.1.0

✓ Notifications don't work nowFirst I couldn't read messages, now I finally can again but it's not sending me notifications. Facebook Messenger works just fine for sending me notifications for my personal account! Why is this app SO BAD compared to your other 2?.SaytaSoraVersion: 244.0

✓ Worst app everShould even get 1 star . won’t load passed the first page . what a joke ..Les,pugsVersion: 245.0

✓ Full of glitchesI don’t know how many seperate times one needs to dismiss the request to earn a badge…you’d think the first 100 times would be enough but we are persistent! Constantly glitches out, dialogue box vanishes so you can’t see what you’re typing, crashes when you try view posts, every time you reenter a conversation your previously send message is in the dialogue box again. Not sure how and why it got changed to this awful version but I wish Facebook would actually do something to fix these issues!.Dannyball1990373Version: 326.0

✓ BuggyWhen I upload scheduled stories they post automatically to Facebook.. Because of that issue, I only selected the option to post to Instagram but it still posts to Facebook even though they’re scheduled too? Please fix this...6a6yfiVersion: 307.0

✓ Ok...It’s ok. The feature to schedule posts on facebook and instagram are a great idea... BUT, it often doesn’t post to Instagram, messing up my business feed and meaning i have to delete and re-post the pics in the right order and lost the ones that didn’t publish. You cannot edit your posts once scheduled- so make sure you don’t mess it up or accidentally set it to PM instead of AM, etc, etc. Notifications should be simpler, but they are not. It keeps telling me i have notifications when I dont. With instagram comments, to reply I have to switch back to instagram to properly view and reply. I find that there is a lot of promise and potential in this app, but it’s just not been created well enough yet. There are glitches, and flaws all over it. I preferred the old Facebook Pages app, and I miss it. It’s a shame they didn’t keep the previous app and have this as a second one or as an upgrade or whatever, as I’d delete this app to go back to pages without hesitation. I recommend an instagram scheduling app to schedule posts (at least they don’t mess up the feed, and having a business online, its ALL ABOUT IMAGE!). So i’m very disappointed in this app and i just hope that they smooth out all the flaws and issues that it has very soon. I would delete it if i could still manage my page clearly via facebook, but thats a hassle now too. :(.MoonlightmagickVersion: 223.0

✓ DONT USE...They completely ruined the app when they switched from pages to business suite. Definitely a ploy to only allow businesses to interact with their customers if they are paying Facebook‘s overpriced advertisement fees. The app is now so glitchy even if you do manage to make a post a lot of times it gets screwed up and you have to take it down and change it to repost it. They’re playing some sort of silly game where you have to give them access to your entire photo library or you’re not allowed to select and use photos. Facebook has overstepped many boundaries for privacy and this one is no different forcing the user to allow access to their library to post a picture is ignorant and definitely unethical. I will never spend a penny for advertisement on Facebook. I like to make educated decisions and not be forced into doing things that the company demands so they can get into your life and sell more pieces of you. Horrible app., Facebook‘s days are numbered..Not making musicVersion: 227.0

✓ Horrible appThis doesn’t work period. It won’t open, when it does it just freezes or randomly turns off. Sadly we are forced to use it as there is no other way to post on business pages. The biggest disappointment is, fb doesn’t care. There are no techs to answer questions or to give guidance. Your totally on your own. Sad sad app.Superstar298Version: 372.0

✓ Love the ideaThis is a wonderful idea, to have Facebook and Instagram combined in one centre. I’m having trouble with spam messages in my inbox that won’t delete, and unable to link to my Instagram…would love some help working through those issues..OravafVersion: 380.0

✓ Abysmal appTotally ruining my biz!! Cannot pm any job applicants, unless I email or phone.. the messenger option won’t link to the applicant at all. I only work through messenger! This app has stalled my recruiting completely and it’s driving me nuts!! I now need to ‘stalk’ my applicants and randomly msg them on fb?? Did not have this issue before. Also it says you can switch between this app and pages manager app, that’s NOT TRUE! My pages manager has gone! And I have this instead.. Why replace a good thing with an inferior app. 🤷‍♀️🤷‍♀️.TammstarrVersion: 227.0

✓ Log-In ProblemsAs a social media manager, I really appreciated having both business suit and ads manager on my phone. It made boosting posts and running ads super convenient, not only for the FB pages I manage but for our IG accounts too. About a month ago, I randomly got logged out of both of these on the app, and ever since then, it hasn’t let me log back in. I continually receive a message that says “ looks like you entered an error in your email address, we’ve corrected it for you, but we need you to renter your password for safety.” Every time I renter my password, but I continue to receive the same message. I even tried different passwords on the off chance I was using the wrong one, but I still received the same message. And when I click “need help” there is absolutely nothing about this issue or what to do about it, or how to report the problem. I’ve also tried deleting the apps and reinstalling them multiple times, but I still run into the same problem. After a month of continually trying to log into both apps, I’ve given up and deleted both, pending-permanently. Because of my job, I’ll probably end up reinstalling and trying again at a later date, but right now Im just fed up and don’t need these app taking up space on my phone..Ktbeth143Version: 319.0

✓ Unusable nowUpdated the app today and now I cannot open it unless microphone and camera are enabled. You don’t need the mic and camera for business. Not a good start Meta..SeylergVersion: 279.0

✓ They love to waste your timeYou can’t just create a post, check & reply to messages, or do the things you want to do. Notifications for the same comment, message, or post are repeated in different sections over and over and over and don’t go away when you do check them even in every notification location. I don’t get notifications for messages or I do get notifications that there’s an unread message but can’t find the unread message. Our page rating has dropped to 80% responsiveness to messages but I have answered every message—that I can find or have been notified of. No unread messages are showing now and I’ve answered every single one, so how can it be 80%? The reason for two stars instead of one is I do like to create posts through the app when possible because I can schedule them or post immediately without going through the desktop’s annoying and difficult to find Creator Studio. These apps are NOT designed to be user friendly but rather, it feels like, to waste time so they can brag on how much time people spend on their platforms. Tighten it up, Facebook, and make it user friendly and time efficient! Stop wasting our time!.LeskapeVersion: 260.0

✓ Needs A Lot of WorkTrying to update my business profile in the Facebook Business Suite doesn’t function properly 99% of the time. When I attempt to update my business description message or update or add a new logo or cover photo it doesn't save it (the circle keeps spinning as though it’s processing my request, but never does- I have to log into my laptop and log in to submit these changes. I experienced the same issues when I used to use the Facebook Business Manager. Both APPS need a lot of work and for business owners to run our businesses proficiently from these FB APPS, these glitches needs to be rectified. The only two things the FB Business Suite and FB Business Manager APPS allow me to do seamlessly are post to my timeline and pay for sponsored ads. How convenient for Facebook. Overall, I’m not pleased with either APP so will be deleting both from my device. I’ll update and post from my laptop. You would think as big as this company is their APPS would function seamlessly..Biz Woman ShenaVersion: 232.1

✓ Missing/hiding messages ,photo/video quality distortionThis app seems to get worse and worse..I run a small business full-time this is how i make my living how i pay our rent,food,gas,school for my kids!!!! and this app has made me loose money and customers by hiding messages from time to time ,I've had repeat clients contact me asking why i have not responded or reply via business page ,and its not until I physically type their name in messages it will pop up…I've had clients go elsewhere because they thought they were being ignored, I'm lucky enough that some clients used email or phone to contact me ,this is shocking I've lost at least $1000 minimum Video photos from iphone ,ipad are clear as anything then but as soon as you post them they look like they’ve been filmed with an old nokia from the early 2000s , My work relies on photo/video quality to show the quality of my work if that makes sense. This app is lucky its the only one or id ditch is asap.Much ink hotdogVersion: 308.1

✓ Getting worseThis app is getting worse so I’m not doing the most recent update after just reading reviews. Eg fake notifications, not receiving notifications to messages to my page straight away so I can’t respond to them quickly, not being able to schedule future posts, not being able to see recommendations from customers etc. I had to go to messages then comments section to see a recommendation, but it doesn’t appear on main page or anywhere for other potential customers to see it! Same as when a visitor makes a post, it gets stashed away in ‘community’ where no one else can see it. These positive interactions with my page don’t get any views, which seems like such a waste of an opportunity. I don’t understand why interactions with my page are so hard to find for me and hidden from the public. Also I took the menu off from my page to replace it with a new one, and now the option to add a menu has completely disappeared. I’ve read all the help section ways to add a menu but none are helpful because the option just doesn’t appear anymore. Even if I am on my laptop. Please fix this. I spent ages doing a beautiful menu and can’t use it. I also don’t like how Instagram and Facebook notifications etc have merged. I was happy with it being separated how it was before. It has not made it easier to manage either platform. Please revert back to the old pages manager from a few updates ago that was better and actually allowed us to do what it’s called ‘manage our page’..Chichica8Version: 218.0

✓ Just getting worse and worseThe last series of updates to this app and its predecessor, have just made it worse and worse. Harder, less intuitive to find your way around and manage your page. And the portrait view only is a real b@#$$er! Whoever engineered the landscape view option out of these apps needs to fix it or be fired. Or both. These apps are supposed to make it easier for us to manage our Facebook pages and thereby increase your revenue. I’d love to know how that’s working for you when the App is doing exactly the opposite..NotaffluentenougyetVersion: 218.0

✓ …and the purpose of this is what?All this does is popping up the same messages and status comments that I already see on instagram and Facebook. Obnoxiously it does so a millisecond after the message shows up on the other apps so as I try to open the other apps this appears right under my finger and opens up on top instead. Why on earth do I need the same message thread in 3 apps? And who thought it’s a great use experience to not give me a button to turn off notifications from this app? (Can turn off Facebook but no IG. No rhyme or reason. Would be helpful if I can use this instead of Facebook and instagram but I can’t turn off feed on these two and they need to remain open to like, engage, explore and connect with other brands and users). Facebook and instagram already never connect properly on the instagram app (error at the last page with no explanation of the error) so this is all just an app salad that’s going to waste your time. Ad management may be the reason for someone to use this but frankly my conversion on a good post is 28% and if I spend money on an ad I get 0.06% so I’m not spending a dime for ads that destroy my conversion..IratherflyVersion: 326.0

✓ App has decided it won’t open after the latest updateI have done the recent app updates over the past week and now the app opens to a white screen and that’s all. I have tried to report this problem but surprise surprise there is no way to report issues with the app on their website. I have tried to report via Facebook app but this hasn’t made any difference. This is very disappointing as I use the meta business suite to manage a number of pages that I manage and now will have to find another way to manage these pages. This issue has been happening for over a week now and had an update since it stopped working and still now made any difference. Meta - make it easier to report issues when the app doesn’t work!!!! There isn’t even an option to do this on your website..Mad cow meVersion: 349.1

✓ PainfulI miss just using Pages! This is lacking so many features and is incredibly glitchy. Instagram doesn’t work properly half the time and the push notification system is unreliable. I miss so many notifications which I only find when looking via Pages anyway! If you aren’t going to provide a better free version at least allow for a premium version with additional task and client allocation features for those companies who spend over a certain amount per week on ads. The base system is woefully inadequate for customer service when you have a team, which all companies spending $1k+ daily on ads have..L_u_c_yVersion: 239.0

✓ Ever-changing with constant errorsFacebook is a complex mess with agile development changing the way the site and apps work every few months. The iPad app also doesn’t work in landscape mode, if you work for Facebook and don’t understand why this is infuriating then you don’t understand the iPad Pro. You also can’t copy error message text from the app to search errors and figure out why stuff isn’t working. Utterly useless from start to finish - and I’ve been using Facebook advertising/marketing tools since the beginning..CmscssbenVersion: 304.0

✓ Clunky and difficult to navigateThis app is an example of what happens when you let the work experience kid drink at lunchtime and design your app in the afternoon. Running a business and need to find a specific message? Use the search feature and be disappointed almost every time. Want to easily be able to distinguish between messages and alerts from Facebook and those from Instagram? Forget it. You can have hours and hours of fun trawling through multiple notifications to try and find the messages you actually need to respond to in order to run your business. But is there an alternative? Nope. If you’ve launched your business on Facebook, you just have to roll over and think of England everytime you log in and discover their latest “improvements”. Someone please get that work experience kid to rehab....GimmethVersion: 242.0

✓ App constantly crashes on startup!This app used to be “ok” as I have been using it for my business, but as of today it won’t open or start at all! Every time I have tried to open the app it crashes! I have restarted my iPhone 11 Pro Max, I have deleted the app and reinstalled the app but it still crashes continuously! There’s no update available right now and typical of Facebook there’s no way to contact Facebook support to report the issue! This is why myself and so many other people are sick of Facebook when it comes to anything to do with running your business on Facebook! Absolutely no support whether you’re a business customer or have a private Facebook account! You would think with the millions of dollars Facebook makes that they could actually offer reasonable support for their platforms! It should be against the law to to provide adequate support for such a massive social media platform!.DJ-PlayzVersion: 260.0

✓ Not GoodHaving not been on Facebook for quite sometime I decided to use this app for the growth of a new business venture. Previous business I used Facebook Pages and it was fantastic! Easy to use, edit, share etc. I have only downloaded this app in the last couple of days and it is awful! Not user friendly, I’m unable to locate the link so I can share my page to friends not just on Facebook! When editing my business hours were displayed then showed permanently closed and now doesn’t appear to show them at all! It’s slow at updating it doesn’t inform me of any new followers. The whole idea is to surely make it easier for business users to use and not having to constantly refresh! Facebook pages was a million years ahead in terms of what you wanted to do for your business! The app really needs to sort itself out prompt otherwise Ill be forced to abandon and put my effort into something more trustworthy for my business! If it wasn’t broke then why fix it! Absolutely frustrating!!.PxxxxxdVersion: 288.1

✓ Fake notifications - 0 stars if I couldCan you please stop the fake notifications. I actually deleted the whole app and reinstalled it, it had 2 unread notifications before I had even signed in. I used the pages app religiously, it made it quick and easy to interact with customers, posts, viewing etc. This business suite is terrible, fake notifications, not receiving actual notifications, not being able to view my ‘page’, not user friendly. Just terrible. You’ve forced me to be more focused on Instagram and just linking everything to Facebook as I can’t use your app. Probably end up having an auto message directing everyone to Instagram for communication and deleting your app completely. PLEASE FIX.NatttttisVersion: 227.0

✓ HORRIBLERight when I downloaded it it would t even start up. It was just a white screen and I’ve tried everything and yet it doesn’t. I tried a different device, still no luck..Mbionj-1002bbaiqVersion: 224.2

✓ Needs work!I love having an outlet for my small business that’s not on Etsy. Much of the features are useful but it needs quite a bit of work. First, I wish I could post both a picture & a video at the same time. I like to showcase my items in still photos & a video. But currently, you cannot post both at the same time. It’s annoying and doesn’t allow me to display my items. Second, I cannot tag my clients in my posts. I would love to be able to tag a client in a post when I’m showcasing their custom item. Third, PLEASE STOP making recommendations in messenger. QUIT asking if I want to “book an appointment” or telling me “orders now get reported in ads manager”. These stupid boxes pop up in random private messages & it WILL NOT GO AWAY! They’re annoying and when I click “Not now” the box disappears but then comes right back when I enter back into that private message. Please make it stop! I’m sure there’s more feedback I could give, but this would be a great start! Thank you! 🤩.JFoster2031Version: 224.2

✓ Booking systemIts enough to keep me from moving to another booking system. But your appointment book has now disappeared and I have to click into a clients message to view my appointment book. Also is stuck in the wrong time zone, and sends wrong day & time. Please fix!!!.Mane & tailVersion: 379.1.0

✓ Terrible platformAfter struggling for hours to figure out WHY I'm not receiving customers messages, messages that have been deleted pop back up, no sound when I am meant to be notified, I decided to Look at the reviews! Same issues on going and apparently same issues 2 years ago! What's with that! I now have to close my business page as my own profile cannot access it to edit it, I cannot link up the messenger app to receive messages and have potentially lost a great amount of clients! Sort your app and platform bugs out as you're costing people money!!!.Do not use this platform app!!Version: 337.0

✓ What a painThis app just gets worse all the time, it is bad enough that FB ads no longer perform, but at least I get people liking them. But can I easily invite them to like my page? Not any more! It used to be so simple, open a notification and there would be a list of people I could quickly invite. But now, on the web you can see who hasn’t yet been invited, but you can’t invite them - today’s inability to do so is different from yesterday’s - and on the app I can invite them, even though I have to open two things to do so, but I can’t see which have not already been invited. So now I have to sit at my PC with my iPad, find out who hasn’t yet been invited on the PC, then find them on the iPad notifications list and click twice to invite them, and of course the notifications automatically go back to the lastest ones, so if I haven’t done it in a day or so i spend hours scrolling back to where I left off. Apart from the message notifications that don’t show up so I don’t know a customer is waiting for a response. Seriously. FB makes billions out of its ads and it can’t get its app to function properly for all the users? The app was better two years ago. Just a complete PITA now..MPB MilliVersion: 282.1

✓ UpgradeI get sick of having to totally re learn an entirely new way f running my business Facebook page. No consideration is given to time that must be spent working out what steps you need to take to do what was once a simple task. I’ve had messages that at 1st I just couldn’t find. If you can’t make it better please leave it alone. Latest review. Lost posts, photos not being available to add to a post . The problems are unlimited and get worse with every upgrade. Facebook has just about lost me and if I had better places to post I would do so ASAP..ShimymooVersion: 342.0

✓ Cannot see likes on my page anymoreThe latest update has ruined the whole process of building and growing a page. You can no longer invite people who have liked one of your posts to subsequently like your page. There is literally no point in boosting your posts or even posting at all - well played Facebook, another great app ruined for no reason!!! And then they blocked everyone in Australia because Facebook got in an argument with the Aussie government. Literally the worst customer service ever....and no apology. Will never promote an advert ever again, knowing that my they may well block me once more when they get into a disagreement with the government of Papua New Guinea 🙄.LukeHarpsVersion: 250.0

✓ DisappointedIt was extremely good n i was loving it. Since this week it updated itself and when adding a post screen visibility has decreased. Because the top and lower app screen is so large that not is left in the mid section. I am already adding posts but on my main screen the app tells me with broken circles to stuff. We no longer have the yearly check time breaks in between which helped us easily get to our old posts. Now i have to scroll n scroll n scroll. I have lost “invite friends” from my page. And i do not understand why the instagram is added there too. Very unhappy it has made it harder..IrenekiranVersion: 268.1

✓ Why oh whyWHY DID YOU CHANGE THE APP AND MAKE IT SOOOOO MUCH WORSE!? It’s becoming so hard to run my large page. My messages go unread because I get no notifications from them. Facebook continues to bombard me to add more information and boost more ads when it’s not applicable to me. BRING THE OLD APP BACK FOR THE LOVE OF GOD! It’s impossible for me to interact with my fans now so thanks for that too. How come I can’t switch profiles anymore? That was a great feature! Seriously sort it out!.T BolVersion: 242.0

✓ Frustrating changesThis is so frustrating that we can’t seem to post photos into albums any more. Also we used to be able to search through just posted videos but can’t seem to find that list any more either! I liked the Pages app - bring it back!!.RaratoezVersion: 227.0

✓ TerribleQuelqu’un a une autre application à proposer !? Cette application est une catastrophe depuis le début. Malgré des messages et aucun retours.. rien ne semble aller en s’améliorant, quel dommage. Les rendez-vous client ne se synchronise pas, les heures ne s’ajoute pas à la bonne heure dans l’horaire, plus simple d’entrer tout à la main et plus fiable surtout..Ge.geliVersion: 325.0

✓ The app is great, until you tap ‘Location’…To this day this app still constantly freezes when you select ‘Location’ when trying to create a post. Doesn’t matter how many times I report the issue, uninstall and reinstall it, it will, without fail, crash 80% of the time, forcing me to rewrite the post over and over again. Get this fixed. You’ve solved all the other issues, and even made it possible to add images to albums, which had been a major sticking point for many, but if you can’t get rid of this one bug, it renders the app mute..SgtSeriousVersion: 293.0

✓ Please Fix!!!I cannot post appointments at all! I have a fine connection but there is apparently an issue with it so I cannot book anyone in. Another thing is that you cannot send a confirmation to customers of their appointment which is just silly, why would you remove that if it was helpful? Another thing is that if I try to delete a repeating appointment it just stays there even after I’ve tried multiple times to remove it. The app needs some serious rethinking through from what I can tell from these reviews, looks like you’re not actually listening to any of the people using your app... (Edit: From since posting this it has now been completely impossible to read any of the appointments I had booked prior to the issue with appointment creation. Really doubting whether I’ll be able to use this app anymore as it doesn’t function. Yet my whole business is run through Facebook. Please, fix this ASAP. Or even better just revert to what it was more than a year ago, it worked fine back then.).Rosa BlackVersion: 224.2

✓ App won’t openApp won’t open unless you give it access to mic and camera. Why do you need access to my mic and camera Facebook?.Filz of the futureVersion: 279.0

✓ Glitches out and makes me loose my postsI’ll be writing a post and I like to reread as I go, so I can reword things and check spelling, BUT it gets funked up. Because I’m scrolling up and down the page to read and reevaluate that stupid “select where to publish” prompt comes on. And when that does often times it will not ever go away no matter where I select to post. I will click “done” and nothing happens. I will wait, close my Lock Screen, try not to press buttons, press done once, press done alot, nothing I do seems to make “select where to publish” to go away even when I have already selected where to publish. Because of that I cannot get back to my post to finish writing or posting it. So I close the app and reopen it and my whole post is gone, you don’t even hold it for me as a draft. Thanks I love getting stuck on the “select where to publish” screen and being unable to use the app and loosing my posts. How can I fix this issue? Happens several times a month. Surely I’m missing some important piece of info to make this not happen. Here’s hoping it is just me being silly and not your app just doing this to me all the time..Shishi2shyVersion: 331.0

✓ HackersEver since I downloaded this app I’ve been getting weird messages about my business being scammed and if you click the link the person hacks you. Now my phone is all messed up.KpajalaVersion: 372.0

✓ Good app, too buggy to be enjoyableThe app is great when you’re logged in, however it frequently “disconnects” instagram which is my main business social. After this it wont let me reconnect without deleting the app and reinstalling.King doraVersion: 382.0

✓ No push notifications??I get absolutely zero notifications with this new app! I need to get my page messages and comments through notifications so I can respond in a timely manner, but I have to actually open the app to know when I have anything! Also the new likes on posts don’t highlight anymore, so it’s impossible to know which notifications you’ve already seen and which are unread!.Rubes.morgsVersion: 223.0

✓ Not all functions are workingWhat works is good but some functions are not working. Ie. I cannot unhide good comments using a mobile device…I am only offered to ban the person or delete the comment. Not all comments show on business suite good or bad…no matter what device I’m on..Fear_NZedVersion: 290.0

✓ One of the worst apps everI spent time early this morning creating a very important event (our business 5th birthday) and then sharing it to all our local pages – the app confirmed every time that it had been shared, only for me to go on later and discover nothing had been posted anywhere whatsoever. The Facebook business app is one of the worst I have ever come across! I’m not a complete tech noob either lol but shizer. I’ve been writing feedback for this app for years now and it is still terrible….Medz007Version: 245.0

✓ Need landscape view on iPadC’mon really? No landscape view on iPad???.MpothierVersion: 220.1

✓ Facebook regularly making it difficultThe Facebook algorithms are killing small businesses when we need support more than ever. Paid adds do very little to help. Even though I pay for adds and ensure that I limit it to local I still get people from India and other countries who are clicking the links and it is wasting my money. Also fb decreases the quality of images, and when you want to post to Instagram and Facebook at the same time the vertical option is none existent which is frustrating and the limit to only 10 images is annoying too.Inverted_wormVersion: 245.0

✓ Why fix whats not broken?Its awful! Nothing works properly, I dont want to see IG and FB all in one. Reach information is always wrong. I absolutely hate it.EvelinRiVersion: 222.0

✓ Difficult to navigate & missing featuresIt's really hard to find things in this app - although it does get easier with familiarity. But it's not as intuitive.m as I'd hope for. It's also missing some basic features like having a character count when you're creating a post. It tells you you've gone over the chat limit but not by how much or what your total chars are, so you're left deleting and editing blind. Editing scheduled posts is near impossible - can only do from certain places in the app and not others. Also can't do auto first comment in IG for posts that are too long for the caption. I'd also like to see the ability to edit the FB text separately for pages and groups (ie on my page I'd add hashtags, but in my group I wouldn't. I'd also make the language more familiar to my group than my page). Beyond all of these points, it's a start in the right direction..NamfordVersion: 320.0

Meta Business Suite works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Meta Business Suite.