FreePrints – Print Photos App Negative ReviewsPlanetArt

FreePrints – Print Photos Negative Reviews

4.7
4.7908 star

Total 17 Negative Reviews

FreePrints – Print Photos App Complaints & User Negative Comments 2024

FreePrints – Print Photos app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using FreePrints – Print Photos? Can you share your negative thoughts about freeprints – print photos?

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FreePrints – Print Photos for Negative User Reviews

Extremely disappointed. I’ve waited a month and no prints.I have ordered from free prints before and had a good experience. They came with no fuss, and the prints were good quality. My most recent experience has put me off from Free Prints all together. I decided to order a couple prints for a Christmas present for my friend, so I placed my order December 1st. The app said the prints would arrive December 11th. December 11th came, and no prints. I checked with the app in the section that said “I didn’t receive my order” and the app advised me to wait until December 16th. December 16th came, still no prints. I clicked on the Didnt receive my order again and the app said they would reprint them free of charge and they would come by December 23rd. December 23rd comes, still no prints. I check the app, and it says to wait until the weekend. The weekend comes, no prints. I check the app again and it said to wait until Saturday(January 2nd). It is now Sunday(January 3rd) and the prints are still not here. On the app, there is a disclaimer saying that orders may take longer because of the holiday season, but going from 6-9 business days to arrive to A MONTH and no prints is unrealistic. I am extremely disappointed with my experience. Do not order from them..Version: 3.19.0

Prints are great. Customer service is A TRASH PILEI’ve been using freeprints for a couple years now and have never had an issue, however I’m constantly hearing bad things about them. Well I guess now it’s my turn to have a bad experience. I ordered 60 4x6 4 8x10 some 11x14 and one 16x24 on December 16. I paid extra for quick shipping. Delivery date was set to be December 22. They don’t come. Fast forward to dec 26th still not here and that’s fine because of Christmas I totally understand. FINALLY my 4x6 and 8x10 come. No big prints though. I tried and tried to get ahold of customer service. Clicked that my order arrived and there is a problem, they tell me to wait another day. I do. Wait another. I do. The tracking numbers they gave me say that the order never arrived to USPS. So who knows if they even made the bigger prints and shipped them or just completely forgot? After emailing them 7 times they finally emailed back and said that they’re just Gonna send the bigger prints again. So I just paid 60 dollars to wait over a month for my prints ? No thanks. This is my last time using freeprints. I’m going back to Shutterfly. GET BETTER CUSTOMER SERVICE YA AMATEURS.Version: 3.19.0

Received someone else’s newborn baby pictures!I have been using free prints for the past few years and have never had a problem until a few weeks ago I realized I never received my order. I contacted them by email as there’s no phone number to call and they assured me they would send a replacement. (Who knows where my first order went and to whom) Then today I was excited to see I had a FreePrints box on the porch I have been waiting for pictures of our newborn baby, and my father in law’s funeral for sometime now and was so happy to get these memories in frames. (Very intimate family photos) and I open up the box to find someone else’s newborn baby photos very intimate photos to this family I am sure as well! I’m furious and never ever write reviews but this I feel was just very unprofessional from the first order that never arrived to then another family’s personal pictures, and who knows who has our family’s which I am not ok with someone whom we do not know having pictures of my children as I am sure they would not want that either! We have been waiting for our memorial pictures, and my newborns pictures for weeks now and this is what we got..Version: 3.37.0

If I pay for something, I expect to get it...I got this app in hopes of printing a bunch of pictures I had stored on my phone memory. I ordered my pictures, and paid extra money to get RUSH SERVICE, which said it would take 2-5 days. This was perfect timing because I was hoping to make a collage for my mother's birthday. We reached the 5th day TWO days ago and when I tried to report that my pictures hasn't arrived yet, I was told I had to wait two days more to even be ABLE to report the pictures as "late". So, I went in to the app today to say I still haven't gotten the pictures and suddenly the arrival date had magically changed from the 26th to the 28th. So that means that since I haven't gotten my pictures today yet, I will still have to wait ANOTHER TWO days to try and say that they are late. I literally paid extra money for this "rush service". I could've saved that extra money and just left it under standard shipping and it wouldn't have been a problem. But it's that fact that I paid extra money for a service that this company didn't go through with that is causing me to be so angry. I would STRONGLY advice you to find an alternative way to print your pictures because this company does not care one bit about the money that you spend as long as they are getting it..Version: 2.34

VERY DISAPPOINTED!!!!!!!I have ordered from this company once before to see how legit they were. My order was placed and delivered promptly within just a couple days. My son will be 13 on Monday and I decided to order a bunch of pictures so I can make him a birthday board with pics and decor. (In the middle of that process) I placed my order on February 11th. Giving my order MORE than enough time to arrive here before his birthday. Tracking has not updated since February 16th. Order was suppose to be here on the 19th. Have NO clue where my order is or when it will actually get here. Horrible inconvenience! When I actually thought it would be MORE convenient to order through them again instead of physically going to Walmart printing out almost 300 pics. The company puts blame on USPS but all in all I feel it is their responsibility for customers orders and being able to give you an update about your order. I am not able to get a refund because my order has already shipped. I couldn’t expect them to make use of my family pics. 🙄 I wouldn’t recommend this company and I will not be using this company any longer. Very short lived. But for VERY justifiable reasons. It’s unfortunate..Version: 3.2.0

Terrible customer serviceI made a purchase over a month ago and received part of my order incorrectly (I ordered everything in MATTE and received glossy photos TWICE and never received my large print. (edited because they had the audacity to comment and tell me I’m lying I also sent them photos showing they were sent as glossy instead of as matte like my order confirmation reflects.) and one item was missing. After reaching out to the company they said they would reship it. I received the second shipment and the order was wrong again and I was still missing my previously missing item. I reached out again and was told everything would be corrected and reshipped and they refunded my order. After 1-2 weeks I still haven’t heard or received anything and I reached out again and was told you were refunded so we’re actually not reshipping your items. I never asked for a refund in the first place and they went back on their word. Worst customer service I’ve ever seen from a company. Get the free prints avoid paying for anything at all costs. Do not do business with this company they do not take accountability for their mistakes..Version: 3.22.0

Bad serviceLarge photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6…………………………… …………………………………………………………………………. UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares..Version: 3.39.0

No pictures sentThey offered a deal where on your first order you would get 10 pictures for free no shipping I decided I would give it a go and if the quality of the pics were good I would order from them frequently they even offered making books and coffee cups and other personalized gift items. I order my pics on September 29th and they cancelled my order I just found that out today. If I reorder now I would have to pay the shipping which isn’t much but they went back on their free 10 photos without as much as explaining why. I told my friends and family about this app and was going to let them know the quality of the photos once I received them because they would order from them as well instead of doing Walmart print or use other services. So if they fix the issue I will be more than happy to update and give a higher star rating but for now I feel lied to and the fact that they didn’t bother to tell me the order was cancelled or their reasons why it was cancelled makes absolutely no sense and then for me to reorder the photos means I miss out on the promo they offered for a product I don’t even know if I will like yet is bull.Version: 2.23

Lack of interest in help meI’ve been using this app to print my photos for months, this last time I ordered my pictures including the ones I need it for a Funeral, my husband’s friend who died a month ago and we wanted to do something special for his mom, we ordered some of his pictures and enlarge them so she could use it in his funeral, I ordered the pictures on 08/12 and paid the premium shipping so I could get them before the 20th but on the 19th I found out I was going to get the pictures on the 20th and I called this people to check what happened to my order, the girl told me that there was nothing that she could do to help me so I let it go and wait for the pictures, later that same day I received an email that they just shipped it and I was going to get the pictures until the 24th! I was like WTH !!!!!! I called them back and same answer from this people and they said they were going to give me a 4dlls refund for the premium shipping and that’s all the help from them, I’m still upset because on the first call she told me that on the first confirmation email 08/12 says that I was going to receive the order on the 20th which wasn’t true, they never send me a tracking number or date for delivery until the second email 08/19 there was the tracking number. I’ve been a great client and I was recommending this company but no more !!!.Version: 3.59.0

NOT HAPPY WITH SHIPPING!I ordered my pictures the quantity of 32 standard size pictures. Great price only 4$dollars should be shipped by 6 September I ordered them on August 26. I did not receive them on 6 September. So I waited another day looked at my shipping order details and it said it already revived it had not. I wrote a email to the company they had asked me and apologized and told me to wait two more shipping days so I had. My mail has come and gone and I still do not have my photos. I looked at a new shipping date on my account it said 12 September if I do not receive them by 12 September I will cancel my application and never use this company again. I could’ve just went to Walgreens or Walmart and had my photos printed then and there and pay the extra money to have them when I wanted them. I had great hopes for this app because I have many photos probably thousands of photos that need to be printed so I can show them off instead of having to carry my phone around to look at them. I give this 1/5 stars .I will write another review if I get them on the 12th and the quality of my pictures are great until then you have one star. Sincerely disappointed customer!.Version: 2.19.1

Glitchy AppVery disappointed with service I received when trying to solve an issue with order that was not confirmed. I placed an order for prints and right after got promos to order additional products. I placed a magnet order successfully and the. Started looking at canvas and mousepad. Because the site was only letting so one order at time and I wanted to order two items in one order so I wouldn't have to pay for shipping again and site was glitching I decided not to proceed with order. I then review my emails for the confirmations for the other two orders to see that the order I ended up not placing went through. I attempted to cancel order and it took me to send an email but no customer service phone number. The initial rep replied giving me a false sense of security that the order was cancelled. Order was not canceled and I was sent duplicate items and was charged about $100 for items I did not want nor confirmed. I request a refund and address where to send back items and NO one ever replied. Very disappointed and unhappy. Be extra cautious when placing orders as they will have your so multiple with shipping fee each time plus not responding to issues to make it right..Version: 3.31.3

STAY AWAY!I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!.Version: 2.32

Damaged Mom’s Funeral PhotoI tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction. I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why? I have been a customer for 6 years and FreePrints cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake..Version: 2.30.4

Disappointed with quality!It took 3 weeks to receive these prints. You can get prints from Walgreens or CVS in a day or two, for much less than the shipping cost of this app. So many of my prints are horrible quality. Some of them are faded, discolored, or too dark in some areas. And I know it’s not my camera because I’ve gotten some of these same photos printed from Shutterfly with no problem. Some of these prints are also cropped for NO reason. One picture is of me and two other people, but both of them are missing half their faces. And what I’m really annoyed about, is I had to pay extra for square prints on some of the photos because when I uploaded them it said they wouldn’t print right otherwise. Yet they still sent me 4x6 prints of them on top of the square ones. So I paid extra for nothing. I will not be using this app again. Even if it wasn’t for the problems stated above, it’s still cheaper to use a different online service when they offer discounts (which is all the time). I paid 8 dollars for 50 something prints, when I usually pay less than that for 100 from Walgreens or Shutterfly..Version: 2.30

Something ain’t right...So, both myself and my wife have used this service and obviously, free sounds amazing. The problem that we both had was that EVERY SINGLE PHOTO that we upload to FreePrints gets some sort of “auto-crop” which basically ruins the picture. They automatically clip all 4 sides of EVERY SINGLE PHOTO for no apparent or logical reason that we can think of. In a nutshell, we pay 7-10$ (shipping) for free prints that are ALWAYS missing sides of the original photo and just don’t look right in picture frames due to the fact that a frame sometimes takes even more of the picture “inside” the frame. What we’ve both been ending up with are cut scalps, half arms, missing feet, partial ears, or simply missing important parts of the background... I gave it 4 stars because you kinda can’t go wrong with free (outside of shipping), but if your going to use this service, make sure your not sending them perfectly cropped photos because they will crop it out even more for absolutely no reason at all that we can logically think of. Personally, I’d rather pay more for the EXACT print of a photo that I upload to them....Version: 2.20.3

Poor Quality Images - Poor Customer ServiceI have ordered from free prints a half a dozen times and have been somewhat happy. Previously my images have come back decent - not super sharp - but decent. The last order I received all of my pictures came back blurry. All. of. Them. I have actually printed a few of the same exact pictures through Shutterfly and wanted extras to sent to my mom so I ordered the extras through FreePrints. The Shutterfly order was perfectly clear - FreePrints was horribly blurry. When I contacted them they sent a list to me of how to avoid blurry pictures; good lighting, sharp focus, large enough images, etc. blaming the image quality on me and not offering a refund or reprint. I am a professional photographer shooting with a professional camera. I know how to avoid blurry pictures. This was not on my end. I will no longer use FreePrints. **Update** I received a follow up email from the company. They still did not take the responsibility for the poor quality stating that the photos I uploaded came from iOS photo stream from ICloud (which I don’t who use). They DID, however, provide a “one time refund” for the full amount - which is much appreciated. So, I changed my review from 1 to 2 stars..Version: 3.12.1

Great prints, terrible shippingGreat prints, no problem with photos themselves, everything was right. The shipping on the other hand is lacking. Every package arrived after the date estimated, and sometimes several days later. I paid extra for expedited shipping and was happy when I got the updates and it said “arrives on this date” however, none of the photos actually arrived on “the date” I understand shipping isn’t a 100% accurate science, but since I was waiting on the pictures for a project that had to be done by a certain day, I got very nervous when my photos didn’t come on time especially when I paid extra. Now, luckily I gave myself some time so I was able to get my project done in time, but if the site tells you that the prints should be there on a certain day, it should arrive. I would have rather been told it would arrive a couple days later and been surprised they arrived early, a small buffer is never a bad thing. I also didn’t get a tracking number on all my packages, so i couldn’t even track where they were, and be able to see when I might get them. I will still order from this company, and recommend it to people, but I will not trust the ship dates and always give myself at least a week buffer..Version: 3.11.2


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