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Audiobooks.com: Get audiobooks App Complaints & User Negative Comments 2024
Audiobooks.com: Get audiobooks app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Audiobooks.com: Get audiobooks? Can you share your negative thoughts about audiobooks.com: get audiobooks?
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Audiobooks.com: Get audiobooks for Negative User Reviews
✓ HowIdk how to make a account it only says sign in.Version: 6.7.3
✓ Credits expiring/pain to stop paymentsWhile the app works well and has a good selection of books, the billing and credits I feel are not good service. There are several books that I personally enjoy but understandably aren’t popular enough to make it to their selection. At that point I find myself listening to other things and the billing continues regardless. That is a bit annoying but what I think is unethical and nonsense is the 15$ I spent is essentially stolen from me if I don’t use it. I think it was after about 3-4months which I think is just absolutely unfair and offensive. To stop payments I have to call in and deal with someone who in the past gently tried to prevent me. If there was an option to control on the app it wouldn’t bother me as much, but to have a business model that tries to have loss prevention measures by inconveniencing customers instead of make a quality model that works for them is wrong in my humble opinion. I give 2 stars instead of 1 because the app does work well, other than it draining money from me if I don’t pay close attention..Version: 7.1
✓ Charges you for free trialWent to try out the service and signed up for their free trial. I was charged $20 just to make sure your card is real? Seems so sketchy. I immediately cancelled. We’ll see how long it takes to refund me. I’d rather go with audible for $15 and get better quality books..Version: 8.3.3
✓ Wish you’d fix the bugsI just typed a long review and it reset on me so I’m speaking this and if there are any errors I’m sorry anytime I leave the app and leave it on or the Wi-Fi goes out or go to another app this app locks and it’s splash refresh opening screen there’s nothing you can do you can’t reset your phone you can’t offload the app you can’t close the app and open it up again for it to come back you have to delete the app and all your settings offloading would be great because you don’t have to delete your settings but you have to delete the app I’ve already had to delete it several times I am reading Chris Duncan‘s I am not broken because it’s not an audible I’ve been a member of Audible since 2005 and have never had these issues I might have to cancel this and go with the Google version of ChrisDuncan‘s book if this doesn’t get fixed. I do love that you can do high-speeds because on audible for so long I only listen to books on high speeds now.Version: 8.1.1
✓ App crashes constantly!This app used to be a good app to use to listen to audiobooks that I couldn’t get though the library. However, recently I have come back to it to listen to a book and I can’t listen for more than 10 minutes without the app crashing on me. I listen to books a lot when I drive and when I work and it crashes at least 5-10 times each day as I’m trying to get through a book. Seeing as I’m paying for these books, this is extremely frustrating as I can’t just sit and listen to a book all the way through. Also, the bookmarks don’t seem to work. I bookmark a spot so I can come back to it should I fall asleep while listening but when I go back to find the bookmark, it is not there. It would also be nice if there were a way to navigate between each chapter rather than tracks of the book Overall, I’m extremely frustrated with this app and am seriously thinking of canceling my subscription!.Version: 9.0.7
✓ Beware free trialSigned up and cancelled right away. Noticed that the book I chose wasn’t showing. Clicked reactivate (assuming that meant trial as that’s all I had signed up for). Was immediately charged $23. Will warn fellow book lovers about this. Wanted to try out their app before committing..Version: 9.3.2
✓ I’d use it a lot more if . . . .A good range of books available and a great app except for one little thing that drives me crazy. I listen to lots of books and download many books at a time on this app and on others. Audiobooks does not make it easy to see which books I have already listened to. The only way I can tell is by opening the book again and this gets very frustrating when I have to open several books to find one I haven’t read. An easy solution would be just to put new or unopened books in a subsection of my library - or even just indicate “UNREAD” on the cover..Version: 9.5.1
✓ Difficult to get accompanying pdf filesYou always have to ask for the accompanying pdf/appendix or whatever additional documentation that is available instead of being able to just go to a site on the app and download it. This requires you to contact customer service, which takes a while before you are connected with someone. I always have to contact customer service to get these. The most recent one I have tried to obtain has been impossible. A notice popped up when I first began the book (about downloading the file) and the author says to see accompanying appendix in the book but since I was driving I ignored it. I was told that sometimes you have to go to the author’s website to get this (however I was unable to find anything). I asked if I could have whatever popped up when I first downloaded the book (so I could see if there was a website) and was told that they double checked for a pdf and the publisher did not send them one. NOT HELPFUL...and never got the file. Laura 249er.Version: 7.5.5
✓ Poor Subscription ModelDecent App for listening to audiobooks if you don’t want to support Amazon. Unfortunately, it suffers from a subscription model that cannot be altered from the app and must be cancelled, or paused, from a web browser. Pause options are limited, and cancellation immediately loses your membership privileges, even if you have paid for a month already. They are absolutely employing scare tactics to make subscribers stay, and hoping we will forget to cancel by waiting till the end of the payment period to maintain the usage rights we have already paid for. Would have been 4 stars if it wasn’t for this greasy practice..Version: 9.4.2
✓ Poor RecordingsDoes this company even have the rights to the audiobooks they post? The quality of the books are extremely poor. I hope the publishers of the books learn of this. How bad? I’ve gone to the expense of getting the same books on another app. The response from Audiobooks.com has been along the lines of “sorry, there’s nothing we can do. Here, have a credit.” The recordings are jittery. Some have long gaps in them. It’s like they’ve captured the files off of a poor CD play and then post them without checking for errors. Finial word: don’t use Audiobooks.com!.Version: 8.2.7
✓ FraudAfter I cancelled my account I was charged and yet I was charged 21. 83. I tried to log into my account and they have no record of it. Their customer service is the pitch and compared to audible.CA their book selection is terrible..Version: 9.1.3
✓ AnnoyingI like the books but I hate the app and all the chores you have to do to get enough points to read. Just awful..Version: 8.3.3
✓ Could use some refinement of position controlThere are two ways to control your position; skip 30seconds or drag the slider. Unfortunately the slider controls your position in the whole book not just the chapter. So a slight movement on the slider for a 14hr book moves you drastically. If you find you’ve left the book playing and have missed some of the book it is difficult to find your place again with either 30second movements or huge slider movements. It would be better if each chapter had a positional slider so that your adjustment options weren’t just MASSIVE or TINY.Version: 6.8.9
✓ BuggyI grabbed a book on this app bc it wasn’t available on Audible. Downloaded it but when I started playing it, it kept resetting. Constantly getting messages of not being able to operate when there was no internet connection. Why did that matter when the book is downloaded? Was very temperamental and at times forgot where I last stopped reading bc I happened to be in garage hence no reception. So had to read some chapters a few times. This needs more work. I’d only ever use as a last resort if the book is not available anywhere else..Version: 8.0.0
✓ MehIt’s got the usual things like speed selector, chapter selector and even the ability to take notes however it constantly buffers and means I only get a little bit of reading time before its will pause every other second (you manually will have to unpause it ).Version: 9.1.3
✓ Poor quality appBuffering on a downloaded book? Keeps pausing randomly. Would not recommend.Version: 9.0.5
✓ Two major problems - playback speed and offline accessOverall this app does what it advertises, and it has a good range of titles. However, there are two key problems that make this platform almost unusable for me. The first is playback speed, which only goes to 2x. I usually listen with a minimum speed of 2.5x, so the playback sounded painfully slow. (For comparison, audible allows up to 3.5x and Libby 3x. The second issue is that the app will not open when not connected to a network/wifi. This is very frustrating when I have purchased and downloaded the books - I should be able to listen when and wherever! Importantly, it means I cannot use this app when I am travelling/commuting - one of the main times I want to listen to audiobooks. I won’t continue after my free trial for these reasons. Would be happy to come back if these limitations were addressed..Version: 9.4.0
✓ Trial reviewSigned up for the free trial to see how this stacks up to Audible. I like the user interface and main screen as it is a little easier to navigate and not as clunky as the Audible one. The display of my library is also convenient and easy to slide through and pick the title I’m looking for. The only downside right now which is why I can only give it 3 stars is the lack of books available that I am looking for. There seems to be no shortage for big author names and best sellers, but I have struck out with more book series and authors that I was looking forward to listening to. I just got through the 6 Cradel books written by Will Wight and wanted to go back and read his earlier series. No luck on this app for Will at all or a few other authors that I was searching for. Easy to use and pleasant experience so far, but the lack of titles and authors will likely lead me back to Audible until the library selection has had the opportunity to expand..Version: 6.8.9
✓ Hate itHorrible, u have to get full version to even listen to one book past 7 chapters.Version: 9.0.5
✓ Easy to navigate but it keeps losing my place.Have recently signed up to this one and I am finding it really easy to navigate and I really enjoy the audiobooks. The more I have used it the more it drives me nuts though. I am not sure why but if I need to pause it for whatever reason, when I press play again it has lost my place and I end up back in the previous chapter. It is so frustrating. I have used Audible and BorrowBox to listen to books and have never had this issue. There are so many great features to the App but wasting my time trying to get back to where I am up to over 10 times a day just over rides them all. I am not no longer a fan of this App..Version: 7.6.7
✓ Gets the job done for fiction - not for ease of useThe app is not very intuitive for controls which makes it feel slow to navigate and frustrating to use. The book selection seems okay. Though, some non-fiction investment books I read elsewhere weren’t there. I downloaded it because I read two books of a trilogy from one service and I wanted to read the third book (which was unavailable from the other service). The Audiobooks app pulled through in this case - and gave me a free credit to read it too! (MaddAddam by Margaret Atwood) Pros: 2x speed so you’re not stuck listening to books super slow Sleep timer up to 90 minutes Cons: 2x speed seems more distorted than other audio apps on 2x speed (maybe just the book I read or maybe my imagination) Sleep timer stops abruptly instead of fading out Controls are weird - no central menu, to access the menu on the left you tap a button on the right, the last book you were reading is always at the bottom (you can’t swipe it away), and in order to access the last book you were reading from the bottom of the screen, it’s not a simple swipe or a simple tap (honestly idk what it is, if you tap just perfectly it works and if you swipe just perfectly it works. But if you don’t do it perfectly then it just kinda teases you and doesn’t actually do what you would expect it to) All in all, it gets the job done and I’m happy I got to finish the trilogy I was reading for free. Thanks Audiobooks!.Version: 7.5.1
✓ TerribleLiterally does not have the book I need.Version: 9.0.3
✓ There are much better apps for audiobooksThe WORST thing about this app is how unreliable it is. This app abruptly stops and cuts off requiring you to tap the screen to start playing the audiobook almost constantly(sometimes 4-5 x within one minute!) If you start a book and realize 20-30 minutes into it that you just do not like it or that the narrator is not someone you can listen to for 9-15 more hours, you are stuck with it. Audible lets you return books for credit in those circumstances. You cannot always tell in the short sample and by the summary and reviews if an audiobook is going to be to your liking. It doesn’t happen often, but when it does, I sure appreciate being able to swap it for a different book on Audible. After using this app for a couple of years, I am going to stop my subscription . It has not always had the problem of cutting out, but it seems to be getting worse. I think I’m going to have to find another way to finish my current listen. I don’t have the patience to constantly press play..Version: 9.0.7
✓ Frustrating!It is so irritating that the books I listen to randomly stop and the app completely closes. I have done much troubleshooting and have asked customer support and yet nothing has worked. I have ignored these problems, but I’m simply just sick of them. I’ve had this app for years and over the past couple years a few silly, but ridiculously inconvenient things seem to keep reoccurring:1) the app randomly closes or the book just stops despite a variety of troubleshooting. 2) It will not allow me to listen to my book without a WiFi or cell signal, even though I have the book downloaded (I have done several troubleshooting attempts for this as well) and 3) It sounds garbled and unintelligible when Bluetooth devices are connected to the phone even though other apps as well as the internet seem to work just fine. Overall, it just is very frustrating because the point of listening to a book is to be in the story and enjoy it- this is ruining my experience and it is quite disappointing that simply ‘putting an IT ticket in’ is the answer..Version: 7.5.5
✓ Good books by they trick youI joined out of curiosity for a “free trial” and they make it hard for you to cancel subscription! You need to access a laptop to be able to do it and if you cancel subscription they dont let u use the credit you already have until your account is active again..Version: 8.2.1
✓ Awesome, but needs bugs fixed and improvementsThe Audiobooks player is packed with features and looks beautiful. However, the companion watch app on my latest IOS Series 5 watch shows left / right repeat buttons too small , too close to the lower side corners, and won’t register when tapped. Then I’ve had my watch freeze and I have to reboot watch. The shape of the repeat buttons isn’t right either as they should be fully round. The buttons on my iPhone 11 Pro Max show the adjustment i made to “15 seconds”. The watch app won’t update and still shows the default “30 seconds” before I changed It on my phone. Lastly, the watch app is missing next / previous track controls. I’m just now even noticing the watch app going to black screen and main app crashes. Also, while I appreciate the app downloads the book, there are other things I don’t like and have questions about : 1. MP3 Audio books are available all over the internet, why is it Audiobooks will not let us download and play on our own players? 2. Why were we not told clearly in advance that we aren’t going to download a mp3? 3. Why are we not told whether we get to use the downloaded audio without time constraints without purchasing the membership? I hope there is a resolution quickly , as I can’t use this product at work without my watch very well and seems little shady not being informed as a customer..Version: 7.6.9
✓ App is annoyingThe product is great. Who doesn’t love audio books. And these guys have an ok selection. But the app functions like crap. I always download a book I’m listening to, never stream. And yet this app is nonstop trying to connect to the net. If you drive through a low signal area you will constantly be fumbling with your phone to restart your book and find your spot. This is very annoying and distracting while driving. The app has overlong pauses between saved files that are totally unnecessary, it really takes away from the flow of the story even when it’s a great reader. I have some 30 odd books from this company even tho I’ve stopped my monthly subscription. It always annoys me when I have to come back to this app. Wish I could listen to them through any of my other audio book apps. “Response” I have more than sufficient room on my iPhone. And this is every book every time. There is absolutely no reason your app needs to connect to the net non-stop whyle I’m listening to my book and yet it is constantly checking for a connection. It’s a shame, I entered the audio book world with this app and my Love for books made me overlook these issues. As I’ve branched our to other apps I’ve been shown how lacking this one is..Version: 6.1
✓ Very dissapointingI subscribed to the first month trial because I needed a specific audiobook for my studies. I forgot to cancel it and (obviously) I was charged on the 16th May £7.99. I saw on the website that they don’t do refund for subscriptions. I accepted that as it was my fault. However, when I went to cancel it, it turns out I don’t even have the right to use the service I’ve just been charged for for the next month? It’s cancelled automatically in the moment. No info or indication of being able to use it until the 16th June. Then at least I would like a proportional refund as I “used it” only for four days. Amazing service, thank you very much..Version: 6.8.5
✓ An Alternative To Other Audiobook AppsI’ve gotten hooked on audiobooks in the last few years so I got this app as an alternative to Audible and Libby. I discovered this app when I looked for the audiobook for Linda Howard books and I used my one free credit to listen to - ‘After The Dream’, which was great. The one good thing I can say is that you can find loads of titles here that are not other apps, which is good. But the not so good thing is it is more expensive than the others. Also it seems to invite you to use its features, almost implying that it’s free; but then when you want to, it charges you. I don’t really like that. It is not as well structured as Audible but has more than Libby. However, it has loads of titles to choose from - again, a good thing. But I’m still trying to figure out how it works, what its VIP feature is and a few others. All in all - I guess it’s an alternative to consider and then decide whether you like it better..Version: 8.2.7
✓ Not worth it!I have used this app for years but I am very dissatisfied with it. 15$ a month no matter what- and then your credits expire! I think that is technically illegal; at least in Canada it is no longer above board to have gift cards expire and that is essentially the same thing. I have 100s of titles and yet I have can’t organize and file them in the app?!? If you want to find an old title you have to scroll through one by one. I use many other audiobook apps and in terms of keeping your book mark, this is the worst one. This app forgets where you were almost daily. Audiobooks.com- fix your **^# app!.Version: 9.1.0
✓ There’s no landscape mode for iPadPlease add landscape mode for iPad. It’s very inconvenient to switch between your app and other apps while listening audio books..Version: 8.3.3
✓ Unclear pricing and hard to useApp is really hard to navigate. They make it super difficult to cancel and the pricing is unclear..Version: 9.0.7
✓ Not so easy to useI have been fighting with this ap for a week. It seems to only download one book at a time, and I often listen to two or more stories, depending on what I am doing. Once I have finished a book, it seems to lwave my library. It is not at all intuitive or responsive..Version: 9.4.1
✓ Technical bug when trying to listen to books offline.Quite pricey, Good selection of books, happy with narrators and audio quality, but technical difficulties with using the app offline. The app needs to have a few bugs sorted out: If I try to access any of my downloaded titles after the wifi goes off, or while travelling, I can’t get past the first screen telling me I’m offline. Quite frustrating. We have no cellular service here, and there is no way possible to get past this screen. What is needed on the “You are offline” page is a link to: “Listen to downloaded books”..Version: 8.0.0
✓ Beware monthly fees apply after 30 day trialSigned up for audiobooks, thought it was a free forever app, after 30 days they started billing my account! 6 months later I check my credit card statement and they have been billing me for app without notification. Apparently they had been sending me monthly statements to my email but I didn’t receive any. When I contacted audiobooks each time there was no apologies for miss understandings. Not impressed with costumer service at all and the apps audio was to fast for me I couldn’t slow it down enough to take in the books I was listening too. I actually feel violated..Version: 6.7.3
✓ Poor AppNot ready for primetime, at least on my iphone 7 running 12.4.1. The basic problem is the thing is always looking for a network connection before it wants to play, even if you’ve downloaded the book to your device. Very often if you want to start listening when you don’t have a connection (and lots of us live in rural areas where the network goes in and out depending on where you are) the app just refuses to open, sticking on a spinning logo. Further, once it does open, and the books is playing, it will shut down again regularly if it goes through an area with no connection - again, this is trying to play books that you have downloaded to your phone specifically to get around the problem of spotty networks. Finally, when you’re back up and running, it will give you a dialog showing a choice between two saved bookmarks and will ask you which one of these you want to start playing from - usually neither of these bookmarks are within 10 minutes of where you actually stopped listening. I contacted the company once to see if I was doing anything wrong, and the nice young lady somewhat sheepishly acknowledged that the problems I outlined did indeed exist. There’s been at least one update since then, but it hasn’t got any better. It’s a shame, because I really want there to be a solid competitor to Audible, but Audiobooks dot com books can only be played on this app, and this app is really quite poor..Version: 7.4.3
✓ Limitations & user experienceAudiobooks don’t provide the accompanying pdf material that are discussed in the audiobooks. Should it be an actual feature it’s difficult to find and navigate too let alone find help on in the Q & A /help pages. Which leads into the second point, where it has an awkward user interface to navigate. Whether searching book titles on the app or searching your own collection for a particular title..Version: 7.9.8
✓ RudeStarted free trial then charged me at the end of the trial without my consent.Version: 9.1.1
✓ GlitchingHas been good for over a year and with the latest update I can barely listen to 30 min sometimes without it glitching and just stopping. If this isn’t fixed soon I will be changing to a different service.Version: 9.1.3
✓ MixedA nice selection and a decent alternative to audible (or just reading the book). However, there is a huge gap in quality in the books. Some narrators have apparently recorded themselves mid meal so you get that lovely NPR mouth smacking sound sure to turn half the listeners off. Other times you get to listen to the narrators stunted breathing every few seconds. I understand that some books are free and read by volunteers, but it’s not much to ask for someone to play back their reading and go “oh, you can literally hear spit drip down through my teeth and over my tongue and my diaphragm rattle with snotty spasms” instead of “yeah, close enough.”.Version: 7.1
✓ Pathetic. Presumptuous. Pitiful.I have a couple of audio book apps, and was looking specifically for a book by Gary Gestle - The Rise And Fall Of The Neoliberal Order. Audiobooks have a sample on their website. I registered and agreed to pay their £7.99 monthly subscription. I then downloaded the app only to find “this title isn’t available in your region”! Oh! The irony of copyrights in the fading embers of neoliberalism. I spoke with their “chat” - who knows whether it’s a human or a bot, but claimed to be human. Our chat was as follows: 1. Her: Don’t use our website to find which books are available, use the app! Then you’d know the book wasn’t available. Sorry for inconvenience. 2. Me: I joined your company because the book is available on your webpage, and after payment downloaded the app, only to find the book was not available. 3. Me: Please cancel my membership. This company’s level of service is pathetic. Why not make it clear the book is ONLY available in some regions? Probably too much effort. Why be presumptuous that people will use the app before joining to find the book? Huh! Yeah! Stupid. The condescension was pitiful. Do yourself a favour - there are much better audio book services than this pathetic, presumptuous and pitiful company. Avoid..Version: 9.5.1
✓ Essentially thievesThis app recently stopped allowing access to my purchases unless I am online. I work remotely so they essentially stole books I paid for..Version: 9.4.2
✓ Disappointed so farI was looking for a book I couldn’t find elsewhere, but finally found it here. Excited, I signed up for the free trial only to discover after going through the process that the book is not available in my region. Now I’ll have to go through the cancellation process so I don’t get charged..Version: 8.2.7
✓ Love these free creditsSigned up for a free trial after I googled the book I was after which, led me to your site and I signed up because and you were offering a free 30 days. But the book (An artists Way, by Julia Cameron) wasn’t actually in your library after all. I found another book to use my free credit (thanks), but it’s the second book in the series which often refers to the first book. I’m leaving a review here for another free credit (a great offer thanks)..Version: 7.7.9
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