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Safeway Deals & Delivery App Complaints & User Negative Comments 2024
Safeway Deals & Delivery app received 79 complaints, negative comments and reviews by users. Have you ever had a bad experience using Safeway Deals & Delivery? Can you share your negative thoughts about safeway deals & delivery?
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Safeway Deals & Delivery for Negative User Reviews
✓ Not available for CanadaDoesn’t have option for postal code, only zip code.Version: 2022.1.0
✓ So DisappointedI don’t know what they’re done with this app, however it’s nearly impossible to get it to work properly anymore. I receive “special deals“ in emails and when I try to add one of the specials to my card, the link takes me to a webpage instead of the app now. The app consistently tries to change my location; I’m in Colorado yet it will change my location to California, or Idaho. That’s something I have to check each time. Since the email links do not go to the app, I have to open the app, which isn’t any big deal, then I have to scroll through all of the different “Coupons“ in order to find the one I’m looking for. It’s such a waste of time that I rarely ever do it anymore. I have better things to do with my time then to search through hundreds of “coupons“ to find the one I’m looking for. My time is too valuable to waste it this way. If you’re going to send me coupons, at least link them easily up to the app. Otherwise, what good is having the emails sent directly to me, and why bother having the app?.Version: 7.3.0
✓ Don’t like the update.It made it more complicated to look at and they got rid of the category’s when searching through the coupons. So I takes longer to scroll down and check which items you want to clip. I’ve had customers walk up to me and say they didn’t like the update. Older folks were still trying to understand the basic app before hand , but this update makes it even difficult for them to understand what is going on. And the scan button doesn’t even work. I’ve checked on my app and on a customers when he asked me for help. Either update it back to make it more simple again , or atleast update it again to have the app working like it should. It was fine before , I don’t understand why you had to change everything. You’re lucky some older folks even download the app , and it’s sad to say , that with this update , I’m sure more costumers would be upset and probably won’t use this app. Thank you for taking the time in reading this , and I hope it gets better after this..Version: 21.1.5
✓ Great Saves, not so Great AppI’ve been a shopper at Safeway/Vons my whole life and have always liked their deals. Even more so when Just4U started. Want to start by saying the deals on this app are huge and helpful however the app itself needs tons of work. For starters half the time it flat out doesn’t work. I try and clip a deal and it shows clipped but when I go to my list it shows nothing and says there was a server issue. Ironically enough the only time I get the app to properly work and allow me to clip deals is in the parking lot of the store. My biggest issue is one I just experienced for the first time. App said I had a deal clipped in the “deals” section but when I went to “my list” it was no where to be found but I trusted it saying it was clipped. Fast forward and I end up paying $8 instead of $2 for 2 dozen eggs cuz the app flat out lied to me. Didn’t notice till I got home and looked at the receipt..Version: 2023.21.0
✓ Just keeps getting worse and worse with every update.I used to use this app all the time, with these last few up dates the app has become increasingly worse. You can’t add more than 5 things to your cart without it freezing. Then wait for it to be able to relaunch and then none of your items are in the cart that you just looked up. If I wasn’t Covid positive, I’d go shopping myself. Also, does Safeway/Albertsons usually discriminate against those less fortunate? Because for some reason, your EBT card never seems to be working. And then I read from other reviews that the coupons from this app that you are required to use to be able to get any discount rarely actually get applied. This seems like some pretty serious fraud and I might forward these comments to the BBB and our attorney general. Discrimination is against the law and people that either can’t afford a smart phone or have disabilities and can’t use a smart phone should still have the same access as all financially and physically able people..Version: 2023.33.0
✓ App is worse than ever!Been using the app since its first arrival. I’m ready to use another store whose rewards card doesn’t expect the user to spend a half hour filling it up with coupons, while eliminating their own gas rewards with useless grocery rewards that expire. It has undergone many changes, most of them forcing the user to work quite hard to fill their rewards card with savings. Lately, it now causes unaware users to use up their gas rewards with grocery “rewards” which really are coupons you may never redeem because the item is out of stock, you weren’t aware you had to pick up the item when your family sent you and now it’s expired, or you weren’t aware that you are taking your gas rewards away with a grocery item you didn’t really want or need. First they removed the Shopping List and after many, many complaints and requests from users everywhere it took two years before they put it back in only to change your options so that you couldn’t add only items you planned on purchasing, but every item you had added as a coupon. After the developer claimed to have fixed that my family gave up using the app, though I continued. The store staff is wonderful. The app is a terrible way to force its customers to view every item individually that has a sale price to fill their card up with coupons. It doesn’t always function properly and it expects you to spend too much time working for your shopping needs..Version: 5.8.3
✓ Really gone downhill.Used to be great and functional, now it’s full of bugs, extremely laggy and very difficult to use because it’s CONSTANTLY “loading”. Often will display or input wrong number of items, sometimes deletes your entire cart. No longer allows you to include specific notes per item. Replacements cannot be listed as multiple, for example if you want one big item and two of the same thing in the small package would be equal you can ONLY select a direct replacement like “instead of one large you get one small” where it should be “instead of one large you get two small” but there’s no way to specify that. Buy some get some free is almost NEVER applied or picked up, if a melon is buy one get one free, you order one you will NOT get the free one and there’s no way to leave a note as a reminder for your shopper you get a free item, if you order two you will get two pay for both and not get two free. Unfortunately I’m stuck using this app as it gets worse and worse, hopefully they figure it out and get it back to how it was before. Also now they subsidize their driver with a tip, I already pay a fee for this service so between the fee and the new drivers tip you rarely save money, any money you do save is usually less than the tip they want you to give your driver, Safeway should pay their drivers fairly and stop asking customers to do it for them, when they already pay an additional fee for the service..Version: 2023.4.0
✓ Used to be great, before location service updatesUsed to love this app. Saved me so much time to add to my list when I thought of things and pick it up later. But a recent update now means that location services is on 100% of the time. I thought something was wrong with my battery until I figured out it was the Safeway app that was eating up my battery so much my phone was hot to the touch every time I picked it up. I noticed the blue icon that indicates your location has been recently used was actually indicating that my location services were constantly being used instead of simply having been accessed when the app was actively open and in use, or just when I clicked on the “locate a store near you” thing. I’ve stopped using the app completely and all my battery problems went away. Last two updates haven’t fixed the problem. I haven’t gone to Safeway since the app became a problem because I just can’t justify going there anymore when the convenience of adding to my shopping list whenever I think of something is completely negated by the location services creating a battery problem. Honestly very likely to just delete the app and stop going to Safeway at this point, getting pretty annoyed with the way it uses up my battery so fast..Version: 2022.36.0
✓ UndependableI am so tired of this app that is so undependable. Frequently a sticker will showing on the shelf for on an item in the store as “U-Save”, I’ll look it up on the app, and it is not there. Other times I find the item in the app, I select it, I go to check out, (and it’s on me for not checking my receipt before I leave), I get home only to find that I did not get the savings price. I don’t think I should work so hard having to check everything that this app is supposed to do as well as what Safeway should be in putting into their own system, I’m tired of always having to go to customer service to get things straightened out, as well as just eating the cost once I get home because it’s not worth driving back to the store. It takes a lot of energy and effort to make sure that everything is done right to save a buck. They really need to step up their game on this app.I miss the days (and that is a long time ago when I was the kid) when I remember checkers would call out the price as they rung up items. It really helped to catch things that were mispriced at the time..Version: 2022.12.0
✓ SafewayNot Canadian! What a waste!!! Come on people, we need this app in Canada! Grrr!!!.Version: 1.1.2.8
✓ Great except in store!Yes I love the Safeway AP! And I purposely don’t use apps from other grocery stores because they are simply not user friendly and drive me crazy. But, of all things, the time it is most difficult to use their AP is when I am in a Safeway store. One would think they would make an effort to make it easy to use in store, but it is quite the opposite. Yes, I often spend time prior to shopping to look through their ads and make my list, yet I still want to use the AP in store especially if I forget to look for a particular item in the process of making my list. I am very annoyed and I know others with this same issue. When annoyed, it often means deleting the AP. I haven’t yet got to that point, but it is getting closer the more I struggle to use the AP while in their store. Also, just updated my Safeway AP and noticed I can no longer look at weekly ad in categories. It merely brings pictures of various flyers and when you click on categories, it plain doesn’t work well. Whatever rather update, please make it easy like before to view weekly ads easily by category. If this isn’t fixed, I will be deleting the AP, as this update seems insane. I do see the new stack coupon feature which is ok although the bright yellow banner is annoying. I was doing well before. I would rather have the stack feature taken away then to live with this update. Please fix!.Version: 7.5.0
✓ Strangely complicatedThis app just had updates and it is strangely complicated. I’ve “clipped” coupons that end up not working and no one at my store who I’ve asked understands how the app works. In the past I had to clip coupons but then separately add them to my basket for some reason. It was confusing but I got it to work. Now they updated the app and I dont trust that the coupons will work, because they didn’t last time, and so I am going to avoid those situations where you buy something you only half want based on the sale. The design is a bit confusing to me as well, with a lot of things to look at and sort through. With the update the graphics are nicer but the user interface is not, and may even be worse. Things I like are that you can look up coupons for past purchases quickly, and you can search for coupons easily enough. When it works, Ive saved a lot. Best to look at it before you shop though, because sometimes it is slow on my phone unless I am near the front of the store. Maybe just a bad reception issue, or maybe the app is data intensive. Not sure..Version: 21.3.1
✓ Not Using This AppThere is absolutely no way I am using this app. I went further into it and there is no way I am using it. Something was taken that worked most of the time and totally messed up and made complicated. The older version of the app could have been greatly improved and made very useful. This version is for those who want delivery (whom they have to give a credit card number to) or those who want to do pickup. Nope, not this family. We hand select our own vegetables, fruits, meats and etc or we get a bad selection. I just want to be able to select the coupons and load them to my card while I make a list of what we need. I want to see a grocery app that will make a list, give pricing and then give total price of number entered of each item, price when buying produce items when total pounds are entered, tax amount and finally complete basket price so you know what you’ll pay at the register before you get there. If I can make a data spread sheet with information from the sale paper with pricing and coupons and have my total before I leave my house, I know they can do this with this app. This app should give you a choice after signing in…Shop in store, Delivery or Pick up. Deleting this app..Version: 2021.36.0
✓ As a pharmacy app, not very goodI only use this app b/c Safeway migrated their pharmacy app to their main app. From that perspective it’s not good. The setup and login are fine and you can manage family members prescriptions here which is good. However the core functionally is poor. The status updates are virtually useless. It take days for prescription sent electronically to the pharmacy to show up in the app and even then most of the time they just sit there showing “in progress” which means nothing. They could be ready, they could be out of it, or it could be waiting for pre-authorization. You basically just have to call the pharmacy every time to find out what’s going on which renders this app basically useless. You can submit refill requests but that doesn’t always seem to work either. Also it sorts with oldest prescriptions first and you can’t change the sort order. You often have the same prescription for the same med listed multiple times which is confusing as you can’t tell which is the “current” one and if you try to refill an older one nothing happens as they won’t do that for you but it doesn’t generate an error so you basically wait for days then have to once again call the pharmacy to get something refilled. All in all this effort is weak and they should try to at the very least replicate the slightly better functionality of their old pharmacy app..Version: 2023.34.0
✓ “Linking Pharmacy Account” MisleadingI’ve been using the Safeway pharmacy app and the Safeway app since they were made available. I really liked the Safeway Pharmacy app & was very upset to learn it’s being discontinued at end of June. I received the notifications to switch over, but the language is very misleading. All of my prescription histories are gone on the new app. There is no “linking”; you have to create a new pharmacy profile to use this. I really wish there were a way to simply transfer the features and my account history into my profile. Also, the layout only shows old notifications and not any list of my current prescriptions or refills or purchase history. I just spent over a hundred dollars on one prescription yesterday and I have no credit of the points ( maybe since I didn’t create the new pharmacy profile until after? Even though I’ve also used the phone # linked to my regular Safeway account for all pharmacy purchases for years.).Version: 2023.25.0
✓ SO Hard to Use, Especially Pharmacy ToolsThis app is so hard to use—the interface is confusing, the functions are unintuitive, and the information a user would most want is buried or altogether absent. This is especially true for the pharmacy tools. It’s impossible to tell what prescriptions are ready to be refilled, are being refilled, are ready to be picked up, and are approaching the deadline by which they must be picked up. The “information” is just crammed into a jumbled, grab bag list that is indecipherable, and most of the most important or relevant information is entirely absent. The worst part is that the pharmacy info is flat-out unreliable, which is the worst possible defect from a user’s perspective. If I can’t reliably tell what’s ready to be refilled, what is ready to be picked up, etc., then I just plain can’t trust my prescriptions to the app, and by extension, to Safeway. The old pharmacy app may have looked a little dated, but it worked wonderfully from a user perspective. Please please redesign this app, especially the pharmacy functions, from the ground up to make it easier to use. It has become so hard to use that I may well have to stop using the Safeway pharmacy altogether because the process of requesting refills, getting notified of filled prescriptions, and figuring out the deadline for pickup has become all but impossible. The ridiculously poor design has made moving my pharmacy matters to online filling and shipment seem exponentially easier..Version: 2023.29.0
✓ WhyWhy is this in the Canadian app store when it doesn't service the Canadian public? Who's asleep at the switch. Make this for Canada or remove it from the app store.Version: 1.1.2.8
✓ Ridiculous for a grocery appThis app starts by outright telling you that Safeway/Albertsons will be keeping track of your devices/personal info that can be obtained and presumably selling that info elsewhere to generate profit from our private personal details, as if literally taking our actual money so we can avoid starving to death isn’t enough. To ensure that Safeway and Albertsons can squeeze every drop of info out of you, you’ll have to make an account before any practical usability of the app can be achieved, even just for things like saving/redeeming a coupon. There is no reason at all why that couldn’t be done without an account. I’d just like to point out this app is for a grocery chain, them even asking for info like they do makes me frankly uncomfortable and appears by all means to be entirely unnecessary. This goes quite disconcertingly with the revelation that Albertsons has confirmed it uses facial recognition technology in many or all of its stores. Being owned by Albertsons, I can’t imagine it’d be any different for Safeway. I remember a time when the stores we shopped at weren’t literally tracking us in every way conceivable. This app is just a thinly-veiled attempt at extracting that data from its customer base. Safeway and Albertsons should both be ashamed for this disgusting attempt at a corporate panopticon..Version: 2022.8.0
✓ Safeway, do you even care?Not only you teamed up with the worst rewards program in Canada, not only your app doesn't even have a passbook functionality, but you also didn't even bother creating an app for your Canadian shoppers! Do you even care about us?!.Version: 1.5.0
✓ No Canadian stuffSubject line says it all. I might change my rating if they recognize the fact there's a healthy market for Canadian content and add it in..Version: 1.5.0
✓ Garbage and hard to useHard to use.Version: 2022.36.0
✓ Safeway CanadaI looked this up using criteria “Safeway Canada” Seems there is no Safeway Canada app even though it shows up on search. Stupid.Version: 2022.3.0
✓ CrappyAgain, description needs to be accurate, especially when u can buy this from the Canadian app store..Version: 1.1.2.8
✓ Advertising digital apps = poor customer serviceThe digital app is so discriminating...if I’m standing at the register and my phone isn’t functioning and opening to the Safeway app with uploaded coupons, or if I’ve forgotten my phone, or if I’m being rushed by the person behind me this advertising app is not working. I have the paper ad in front of me pointing to the cashier and she says “sorry you don’t get this deal unless you go thru your digital app” then this is NOT good customer service. We live 1 mile from Safeway and Albertsons which are coincidentally across the street from each other, I prefer to drive 5 miles to Fry’s who make using their coupons customer friendly. Yesterday on one of my rare Safeway shopping experiences, the cashier actually suspended my purchases and made me go to a different line and start over. My cashier kept saying “I can’t help you, I can’t change prices”. The customer behind me was saying “lady just pay the difference, what is it $2 bucks? I’m in a hurry, go to a different line...” My app wasn’t coming up at the store even though I had previously registered and used it. I had to take all my items to a different register instead of the cashier finishing my transaction. I’m disappointed in Safeway for requiring everyone to use this digital app to get their advertised sale prices. I’ve heard a lot of other complaints from customers saying the same thing. For every written review there are thousands of people thinking the same thing..Version: 7.2.0
✓ Not for CanadiansVery disappointed that this isn't for Canada!!.Version: 1.4.1
✓ Totally bogus in practice.Safeway Just For You savings is great in theory, but you will rarely get the savings you spent a half hour clipping on the app. At the store, the digital coupons I have clipped most often do not show up on the checkout machines. I have to ask a cashier to manually input each digital coupon. Occasionally, some digital coupons will show up, but never all of those selected in the app. Unless I have time to notice that I did not receive the promised discount and then wait for a cashier to assist me, I just have to accept that Safeway does not wish to honor their Digital Coupons and I have to leave the store without receiving the promised discounts. Today at the register, I received ZERO of the 7 Digital Coupons entered on my Safeway Just For You app. The cashier was able to correct 4 of them, but there wasn't time to go through each item to obtain all the promised discounts. Today's experience was extreme, but I never have a shopping trip where all the Digital Coupons so carefully entered are actually honored. Although, Safeway is the closest supermarket, my response to their not honoring their Digital Coupons is to do more of my shopping elsewhere..Version: 2023.33.0
✓ Price errorsAs a loyal customer of Safeway for over 30 years I have become both disappointed and angry in recent months at my shopping experiences. As many, I live on a budget and look for sales and coupons to determine how I will plan my week. Especially living in Hawaii where food costs are very high. I began noticing errors on my receipt about 8 months ago. At first I thought it was just that, an error however I was upset that it meant another trip to the store to get credit and more upset when after waiting in line for customer service, that I was challenged to prove the error, which I always was able to do with their sales paper. In the last 8 months I have NEVER found zero errors , having been overcharged, for one item $12, on a visit. Now after checking out I stop before leaving and review my entire receipt and inevitably then get in line at customer service for a refund. Each time challenged and never receiving an apology for their error! At this point the only conclusion I can make is that this is a ploy to overcharge customers, most who probably do not take the time to carefully review each item on the receipt. With the new system at checkout, it is impossible to follow and check for accuracy. CUSTOMERS AT SAFEWAY, BEWARE!!!! YOU ARE BEING OVERCHARGED!!!!!!!.Version: 9.2.0
✓ FailEpic fail..Version: 1.5.0
✓ Why no Canada?I love the Save On Foods app and was hoping for the same with this app. Please clarify on your ad that this is only for the USA. Guess I'll keep shopping at Save On..Version: 1.1.2.8
✓ Little flaws that could easily be fixedWhen you use a one-time-only deal, the app does not delete it so it looks like the deal is still available. There are often multiple listings of the same item within the same category. Just4U will sometimes include multiple prices for the same item. It's not always clear which price you will get at the checkout. The app will sometimes promote a free item in Just4U but it's difficult to locate that item within the app. As with many apps, it feels like the coders have never used any apps even remotely like the one they wrote. And the people who decide what the app should do and how it should function never use it either. Since you are required to choose a specific store location, why can't the app tell you which aisle the product is found? (Home Depot does and I think Target does too.) At least the app should tell you which department stocks it (e.g. Deli vs somewhere else in the store)..Version: 5.3.1
✓ Could be betterThis app is easy to use and I can keep a running list of groceries until I place my order. I get coupons that I wouldn’t have seen if I were in the store and I still get my club card savings. The Safeway people pick better produce than I do and I’m saving money because now I see the prices in the app and it’s easier to compare them side by side. What could improve: 1. the default “item preferences” are “same brand different size” which no one wants, at least I don’t. Upon picking up my first order, the Safeway manager explained that it is a hard for them to get another size in the same brand because they don’t always carry it. I got a ton of chicken that I didn’t want but didn’t realize there even were item preferences. Then I said that those are the default preferences and I didn’t actually make those choices. Then she said “ohhh that makes sense because we thought everyone was choosing this option and we couldn’t figure out why.” A different default would be good like “different brand same size” every time. Or “no substitutions”. Or let us choose the default we like most for our orders in the whole with the option to change other individual item preferences on a case by case basis. 2. It would be nice to see the item preferences when looking over my list, having them be visible without opening each one up. Just small radio buttons with the options but no drop down. Use the drop down only for comments..Version: 7.3.0
✓ At least TELL us there's no Canadian content.Fine, if you only want to have American content that's cool - we won't use your app. But could you please mention in the description that it's for USA stores only? That way we won't waste our time downloading and then giving you crappy reviews..Version: 1.1.2.8
✓ Not CanadianVery upset, if your not willing to share your app with us Canadians then maybe you should take your stores back. Cheap so and so's.Version: 1.5.2
✓ New Updated App Lost FeaturesI’ve been using this app for years and I’m disappointed in this update. The recent update makes things harder to find like current rewards. If you click on a deal, like a $5 meal deal, you can’t click on the offer to see what the specific items are like you used to. The app also won’t enlarge photos or text if you pinch them on your screen so you can look at the product. The coupon barcodes that are attached to shelf tags for you to scan with the app are so tiny they don’t easily scan like they used to. If you get one to scan the click to add button is hidden below the image so you think by scanning the coupon you’ve added it but I’ve lost out on over $20 if savings because the “add” button wasn’t visible and the store told me they can’t refund the money because I didn’t have the coupon scanned at the time of purchase. There should be an add all button for coupons available like other retailers have. Disappointed!.Version: 2021.39.0
✓ HiWas disappointed to see its US only and not Canada. Can't even register to use it as it only takes zip and not postal codes. :(.Version: 1.1.2.8
✓ Do not downloadNo Canadian content at all..Version: 1.4.1
✓ Not Canadian Stores?It seems odd that you can't add the Canadian stores to this app. What a waist of time!.Version: 1.1.2.8
✓ No good for Canadians!No Canadian content...*sigh*.Version: 1.5.0
✓ RidiculousI'm with the other person that said they will be shopping at save on foods! their app works in canada and is so handy. I do love Safeway...... but convenience is everything these days!.Version: 1.1.2.8
✓ MrThis app is useless for me.it doesn't support canadian safeway stores - very dissapointed.Version: 1.5.2
✓ App does not service Canada - App description needs to be updated.App description needs to be updated. Should state in which countries this app serves, that Safeways are located, so that those people living in countries that it does not service do not download an app that doesn’t work, and therefore continue to leave reviews stating that they cannot access the app properly and/or are upset that you are not servicing all countries where Safeways are operating. Thank you..Version: 2023.1.0
✓ Great for coupons but…Unable to redeem rewards at any point. Super frustrating. Safeway is a nice store, more expensive than others but always has a better selection of meats, veggies, etc…I use the coupons often to try to save but the rewards system never works. The cashiers are unable to assist and customer service counter isn’t much assistance either. I have redeemed rewards countless times but they never work and the employees can’t explain why this is the case. When you buy 2 bags of groceries for $200 it’s important to be able to spread the meals and essentials out. I have found myself shopping at other grocery store chains as I seem to save more money during this inflation esp when you try so hard to clip and save, earn rewards to no avail. I give Safeway 3 stars because it’s always a clean store with easy to find products but take off 2 stars due to the ridiculously expensive prices and the inability to redeem rewards and often times clipped coupons do to apply..Version: 2022.44.0
✓ No Canadian contentNo Canadian stores. Why have in Canadian store..Version: 1.5.0
✓ Doesn't cover Safeway's Canadian storesCanadian customer.Version: 1.1.2.8
✓ I am CanadianI actually stopped shopping at Safeway because this app.Version: 1.5.0
✓ Canadians want this app!Get you act together guys- it's not hard to release an app with both Canadian and US store locations supported.Version: 1.1.2.8
✓ Does not work in CanadaAs title says, this app only accepts ZIP Codes, and contains no Canadian stores. No idea why it is on the Canadian App Store!?.Version: 2022.1.0
✓ Too bad it's not for Canadians.I would love to see this for use in Canada..Version: 1.5.0
✓ Not for CanadaVery disappointed that this app can't be used in Canada..Version: 1.5.2
✓ Don't download if you're CanadianWould be great if it included Canada. App is not useful here at all..Version: 1.5.0
✓ Mostly goodFor the most part, this has been a good app. I’ve used it for years. The part that really, really annoys me, is that when you’re in Safeway, and your about to go check out, only to find out the app has been updated! Grrr. They disable the old app, so you have to stand there in the store looking like an idiot, cause you can’t get in line to check out yet, since you don’t know how long it will take to download the new version on the store’s WiFi. Once you download the new version, you may or may not be able to find the same saws. This last time, I opened the new app to find the discount on the vegetable broth I was ablout to buy was GONE!! I’ve had this happen more than once, and it’s pathetic. It doesn’t have to be this way Safeway!! Why disable the old app, especially when people are in a hurry?!?!? Do you honestly think I have time to make sure I have the latest version every time I go buy groceries??.Version: 2022.41.0
✓ Would be 5 starsI like everything about our local Safeway. From the staff, to the selection and how the “digital coupons “ can bring the rest of the stores retail prices in line with the best competitors. On the other hand, what I find very aggravating is the overbearing requirement to have to install this app that declares itself that it will use your data, track your location even when the app is not in use. Then having to jump through these hoops or cause a dilemma at the register trying to buy the product at the advertised price without the mandatory tracking device. It hogs space and download time as it is continuously “updated” not to mention the app’s self stated add’l use of your phone’s battery as it maintains connection communicating information every so many mins or hours. All this is required or we have to pay way more for our FOOD. Not consumer goods, FOOD. The app is overbearing, quirky, time consuming and has one main overarching task: The successful training of Safeway and now Albertsons’ customers to follow instructions, allow and then use the mandatory app or not be allowed to buy certain food products at the advertised price. The solution is to NOT REQUIRE THE APP TO BUY FOOD AT THE ADVERTISED PRICE. Why?? Because it’s FOOD…..if it’s advertised for sale then we should be able to buy it without having to be indoctrinated as obedient, controllable cattle. IAMTHEONETHEYCALLELPABLO 😎.Version: 2023.29.0
✓ Not in CanadaThe developer should state that thus app only pertains to the USA. We do have Safeway in Canada and therefore this download was a waste of my time!.Version: 2022.26.0
✓ Hire new IT teamThis is one of the worst apps I have to use. Items from the weekly ad show up in wrong categories. I.e. can goods under deli or frozen items. After saving to your list half the time you can’t open the item to get the price or see if there is a limit. Some items on sale or just for you are not the correct price when you check out. I check my receipt and get money back almost every time. For a multi million dollar company I would think you could get a computer program that worked correctly. You are stealing money from people who don’t check their receipts every day. I got a reply to contact you. I’ve done that to no avail. I have called your corporate office and spoke to the store manager and nothing has changed. I have confirmed with staff at the multiple local stores that it is not just me but the kind of thing I see even happens to them. I check my receipt before I leave the store and almost always get money back before I leave the store. Those who don’t check their receipts are being deceived and ripped off. Test your own system, talk to your employees and fix the system. The burden is on you to fix it..Version: 9.7.0
✓ Why not Canada????Guess I'm shopping at Save-On because their app works for Canada too! such a shame.Version: 1.1.2.8
✓ TerribleEven signing up is difficult. It asks for a “zip code” what is a damn zip code, we only use postal codes?!? Deleted after 10 mins..Version: 2023.19.0
✓ Safeway never fails to disappointAlso very disappointed. For a store that was in Canada Long before it was in the US, I cannot believe this app does not support Canadian content. Safeway continues to disappoint.Version: 1.5.2
✓ Waste of timeWhy would u put a app on the canadian app store that is only for the u.s.a. What a waste of time. Most Americans don't even know where Canada is. Soo stupid..Version: 1.1.2.8
✓ The update could’ve been better!I liked the old app. It was well organized and easy to find what you needed or wanted. All you had to do was click the button and you got the coupon and it added it to your “shopping list”. You could easily add your own items to the list, which I can’t seem to figure out how to do now. The old app showed what aisle the product was on and I can’t seem to find anything like that on this one. On the old app, when you viewed the weekly ad, you could click on an item and add it to your list, but on the new one you cannot do that. It made it convenient because then your shopping list was all in one place. I appreciate that they added the feature of online shopping, but I feel like it could’ve been done with the old version. All that they would’ve had to do was add a button to each item, when you viewed it, that said “add to cart” right by the button that said “add to list”. Another negative is that Safeway has not yet added an option to shop with the state funded food card. Some people, unfortunately, are needing to utilize that program and without this option, they cannot shop online and do the pick up or delivery service so they are forced to go inside or not shop there at all. It just doesn’t feel convenient to me and I have been frustrated by it several times..Version: 2021.38.0
✓ Why doesn't work in CanadaWhy it does not work in Canada? It is a shame for Safeway compare to other company. Also, add retina display and change the app the better quality picture..Version: 1.1.2.8
✓ Watch the prices on stud you scan.I scan everything that goes in my cart. Basically today when I bought Safeway select buns I scanned the item and it said 1.79 on my screen but when I went through the check out it only deducted .59 making the buns 2.00 as they are regularly priced 2.59. Then I scanned a bolthouse farms drink which is in the produce section of the store. I clipped a coupon for $1 off any produce item and it didn’t take off the $1. I have tried to use the coupon for if you spend $50 in one transaction you get $5 off and I’ve had to tell the store several times that it did not remove that $5 from my total! One time I took my receipt back to the store and received over $11 that I was owed because it was not giving me the correct prices or the just for you prices. I feel like every time I’m in the checkout I have to be on my toes and take pictures of what the app says so I don’t get overcharged. I don’t know if this is just an Apple thing or what the problem is here but it’s SUPER frustrating that I have to keep calling over employees if I do self check out, am holding up the line if I go see a teller or I have to go to customer service to get a refund almost EVERYTIME I am there! If they are doing that to me….it’s probably happening to you too so watch your receipts!.Version: 21.3.1
✓ No Canadian supportWhat a joke to be in the Canadian store..Version: 1.1.2.8
✓ UselessNot availability in Canada.Version: 2023.1.0
✓ Useless!Only for US customers, eh? Useless app the!.Version: 1.5.0
✓ Why is this even in the App StoreApp stores are country specific. Why is an app that doesn’t work in Canada in the Canadian App Store?.Version: 2022.1.0
✓ New update is awfulI have used the Safeway app for years now. While it was not perfect (the aisle feature never worked at my local store) I would have rated it four stars. However, the recent update makes it very hard to use. This week I tried to make my list as I have for years. When entering an item, the earlier version would add a general item (like scallions or Mac n cheese) to the list in its proper category. Now it shows you a bunch of items to buy online first, then actual items on the shelves that you must search through to pick one. If your item is not there, you can add the generic item, but it is not categorized. If you choose an actual item that is on sale, but the sale ends before you go to the store, that item disappears. The only positive addition in the new version is being able to build a list based on things you have recently bought. As a loyal Safeway customer for over 25 years and app user since it was introduced, I am very disappointed and hope the new version will be fixed quickly..Version: 2023.32.0
✓ Why send this if Canadian Postal codes aren’t acceptedThis is a poor site, won’t accept my postal code. This nothing can be done with this app..Version: 2022.43.0
✓ CrappTerrible..Version: 1.5.0
✓ ???I'm confused...why put an app up in a country it won't work in? Hope you fix this, cuz this would be a great app!.Version: 1.1.2.8
✓ Joke..... And not a funny oneNo point at all. Ill say the same as every one it has no canadian content..Version: 1.5.2
✓ Canada?Please hurry and make your app available to Canada. I love your store and this would be a very useful app..Version: 1.1.2.8
✓ No longer usable!The functionality of the mobile app has degraded to the point it is no longer usable! I’ve been trying all day to get through my Buy It Again lost. The app loads a handful of items and then stops and “loads”…. Almost every time it’s upwards of a minute of loading, then you get a few more items in the list, and b it loads again. Awful! I shouldn’t have to log on via computer to order. You also can’t reduce the number of items in Buy It Again. You used to be able to. I reached out to tech support as I’d like to remove items I buy once and not have to see them again even time I order. The directions I got didn’t in any way match the functionality on the app. Can’t be done. Even from the computer. And don’t date click on to see details on an item! You can’t go back to the same place you were on the Buy It Again list, you start over. Then when you are able to scroll it’s very slow and jerky. Today despite having updated the app I had to close and reopen it several times. After having to abandon ordering I finally logged on via my computer. That isn’t sufficient in 2023! This app was great before Safeway became Albertsons. Since that change it’s gone downhill steadily. Awful..Version: 2023.18.0
✓ Why?Why is this app in the Canadian App Store?! It does not have any Canadian stores!.Version: 1.5.0
✓ Wish it had moreUpdate: The new app update doesn’t recognize Essentia Water. Now I can’t see if the store has it in stock or on sale. It’s not on the app at all. When I search for it, it brings up Vitamin Water and only one flavor of it. I don’t know what was updated, but it definitely doesn’t recognize certain waters now. Old: To make this 5 stars, it should allow receipts to be automatically added and also manually scanned or typed in after each purchase when we type our club number in. Walmart seems to have the perfect app now that they fixed the discrepancies with online and in-store stock. Please take notes from them. I would also like to know what aisle numbers items are in for each store, since the technology is there. I love Safeway, but I hate ordering something that was in stock, and then all of a sudden I get to the store and it’s not in my order. Many times I have found that the item was never an item that was sold in that particular store, so I got my hopes up for nothing. Please make this app as good as the Walmart one! Thanks!.Version: 2022.27.0
✓ Can’t even get past the postal code partGarbage the postal code is valid and it won’t give u an option to move ahead. Is this thing American?.Version: 2022.41.0
✓ SafewayDesperately needs to be updated for Canadians!!!.Version: 1.1.2.8
✓ Love the concept, needs improvementI order pickup all the time using the app and it’s very useful. Pickup is so easy and it has saved me so much time. I also really like how there are meal prep ideas in the app. However, several things have made it difficult to make my orders. For some reason the app is extremely laggy when I try to search. I’ll type in my search and it takes 5-10 seconds for it to appear in the search bar. Another thing that confuses me in the app is when I’m trying to buy produce or fruit. It only shows price per item, which is super weird when you’re buying things like bananas. My last complaint is the coupons. It seems to only work sometimes. If there are multiple deals for the item, you can’t seem to pick which coupon to use. Sometimes I’ll add something to my cart which meets the requirements but the discount doesn’t apply. I shop at Safeway all the time and I love how much time this app saves me, but please fix some of these bugs!.Version: 2022.27.0
✓ Don't bother with this one.Do the app developers ever look at these reviews? Add Canadian content or pull the app..Version: 1.5.2
✓ Useless in CanadaI was disappointed to see this app does not support Canadian Safeways..Version: 1.1.2.8
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