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Mayo Clinic App Complaints & User Negative Comments 2024
Mayo Clinic app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mayo Clinic? Can you share your negative thoughts about mayo clinic?
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Mayo Clinic for Negative User Reviews
✓ For accurate info about your account don't look for it hereSince Mayo's move to a new electronic patient record, this information provided by this app should be taken with a grain of salt - medications have mysteriously vanished, test data is spotty and incomplete (in some places only a few months have gone missing, in others years), some times the app will show a bill is pending even when the account balance is 0. I should note that I have seen improvement over time (perhaps due to the developers slowly coming to grips with the new patient record), but what improvement there is is slow, really slow..Version: 4.4
✓ I really want to love this app, but....There is no way to set up notifications for when I get a message from one of my doctors. This is pretty important for me, and I just missed an important message when I happened to log in today. I realize that billing takes time and can change with insurance and all that, but nearly every time I log in it shows I have a change to my balance owed, even when it hasn't changed. Otherwise, it's really great to get my lab results quickly and to see a fair amt of information, including notes from past appointments. Please fix the message issue though!.Version: 6.3
✓ Don’t downloadI was signing up and putting my birthdate in and it didn’t let me go to 2006 and then didn’t keep my birth month or day, it went to February 12 1980 and that is today but not in 1980 and I’m like why is this not working correctly. Please fix this it would help so much. For now I have deleted the app. Hope you can fix this issue!.Version: 6.3
✓ Like old app betterI preferred the layout of the old app - which was fine & suited my needs. Also there’s no touch access option that I can see and when I tried to send app feedback it said “sorry there’s an issue with sending your message.” Boo.......👎 Edit: the Touch ID feature did not appear after I initially logged in, but after deleting & reinstalling app a couple of times it finally did. I’ll change my rating to a 3 because I still like the old app better - I like having a portal just for my patient info. The newsfeed & general health info should go on a separate app. It’s too cluttered for me. JMO..Version: 4.0
✓ JunkComplete garbage. Impossible to navigate..Version: 5.3
✓ For me, they need to be more direct.While I highly recommend this app/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches. If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app. Having said that, I have a lot of respect for this app. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information. As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community. To spin off of the Wizard of Oz, don’t ignore the man behind the curtain..Version: 5.4
✓ Great but with one missing featureThis app has a lot fantastic and innovative features not found in apps for other medical institutions. However one of the most features is messaging your physicians and this app does not allow you to receive notifications when you have a new message. There are options to be notified of other not as useful things but it will not notify you when your doctor replies to you. You must manually check the app everyday to see a reply. This is a glaring omission!.Version: 6.6
✓ Trash for scheduling C19 TestsI used the symptom tracker for C19 and was allowed to schedule a C19 test for the next day, selected to bill insurance and my time and confirmed. I show up and call to check in, they said I am not on their schedule. Told me 90% of people that schedule on app it goes away, and NOW we are to call and go through the nurse to check at symptoms which is what they did months ago, then told us to use the app. I was told I should have gone back in the app to verify the appointment. I don’t have time to check if a app worked made for a multi million dollar company in the year 2021..Version: 8.3
✓ Recently changes?Big fan of the app! Been using it for years. But recently it just crashes every time I try to pull any info up. Even just logging in, crash. Test results? Crash. Notes? Crash? And the worst, finding out crucial appointment times! Just crashes!! This shouldn’t be happening and I hope they address it soon. It’s very convenient as otherwise I’d have to pull up a browser on my phone to view information..Version: 8.6
✓ Not user friendly at allApp was much easier to use previously. Very difficult to locate and navigate through now, cannot find half of what you are looking for. Cannot did care everywhere records, hard to see results, not user friendly in the least unless you are really great with technology which not everyone is! I’m an employee and I’ve taken a lot of flak about this new app from family members who are quite disappointed in it and in me as I cannot help them with it as I don’t get how this is set up either! Poor design for our amazing organization!.Version: 6.7
✓ Not as functional as it should beFirstly, and most importantly, the notifications don’t work. All I receive is a badge on the app when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open the app to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything. Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine. Thirdly, you cannot update anything within the app. I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there. I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous..Version: 4.0
✓ Was a useful appGetting past and reporting bugs is impossible. If a person is expected to use an app provided to access and report bugs and app issues, there should be an open line to IT to report bugs and issues and not some roadblock. I have done all possible troubleshooting steps I can and still cannot access the app's reporting feature…thus forcing this change in rating. If they were simple issues I wouldn't bother complaining. However, when the app makes it impossible to take surveys, report dates and send bug reports there is a significant issue. OLD REVIEW: I've recently started using the app. The set up wasn't easy at first (numbers! I hate punching numbers) but after I got logged in and working it has been a champ. A trip to the ER with the app helped me keep abreast of my lab results and allowed me ask the physician good questions about my health and results. There is always room for improvement, like definitions, etc. However, after my initial hassle, this app has been very useful to me when I needed it...thankfully, not often..Version: 8.4
✓ Some features great and others poorThis app is very handy and i use it frequently. Like adding appointments to calendar feature. But both website and app neglect the ability to pay by visit selectively. This means bills get much later payment while some are pending on insurance payments...this is bad for Mayo cashflow. I might add that each time I have called and paid by specific visits the Mayo clerk agrees that they get many callers requesting to pay in this manner yet nothing has been done about it. One would think that the operating costs associated with phone support for billing in this manner (many times it can be 10+ minutes) would easily justify the changes to incorporated it. For example the website already lists the bills by visit number yet it does not provide the means to pay them individually. So this is just not an app problem. I suspect the problem is that they do accounting of charges and credits by an account and not by individual bills to an account. But since they go through the effort to address bills individually they should have the means to implement payment by bill(visits)..Version: 4.2
✓ Sending a message to provider via the PortalWhy am I no longer to select the medical provider whom I want to send a private confidential message to??? Now it appears all my inquires go to ALL the providers my son has had in the past. Today, I was messaging his surgical team attempting to answer a post op follow up question. It appeared that this message went to EVERYONE he's seen in the past for different conditions! I don't like that. When I want to send a message to his primary provider, I just want the message to go directly to her and not to the other providers he's seen..Version: 6.1
✓ Convenient, but bill pay rarely works properlyThis app is extremely convenient. In many cases it is required to have, as I have many appointments that get scheduled with absolutely no notification from Mayo. Luckily I pay attention to this app when I’m expecting a call to schedule an appointment, because it’s the only way I’d know. The web version of Mayo’s patient portal does not work with anything except internet explorer, so the app is convenient for bill pay, when it works. The majority of the time the screen tries to zoom in and the user loses any action buttons that might appear. When I can get to the point of entering my information, there is no continue/submit payment button. It is extremely frustrating when most people don’t use IE now days, so the app is the only way to make a payment without having to call..Version: 4.2
✓ HelpToo much fluff has been added to the app in which in most cases, has nothing to do with an individual’s own personal healthcare. To make matters worse, alerts to the app are received without any indication as to what the alert was for once inside the app. Did your medical records just get updated, a new message to you chart get added, or was a non-health related recipe just added? I think the patient portal should remain exactly that. If Mayo wants to put recipes out that pertains to the general public, then a new app should be made exclusively for that purpose and the patient portal should be enhanced for the individual patient. As a patient on the heart transplant list, receiving unnecessary alerts that do not pertain to my own personal records are not desirable to receive..Version: 4.0
✓ Good functionality but major flaws existThis app is loaded with good functionality, but there are big flaws where it matters most. My main issue is around notifications. I have enabled push notifications for appointments both in the app and via iOS settings; however, I never receive notifications regarding my appointments. No upcoming appointment reminders, no notifications of appointments being scheduled, etc.. it has caused me to miss appointments I was never knew were scheduled for me. I do receive notifications for test results and for bills... but not for appointments, so I feel this issue likely resides in the application..Version: 6.9
✓ Navigating the Mayo systemI love Mayo and we have been with it since we lived in Minnesota. But once we moved to Scottsdale we could not move our primary care doctor here to Mayo in that we were over 65. That was a low blow after being with Mayo in Rochester and having all of our medical care there for years. The other thing I find is that the Mayo system is difficult to navigate. Until you’re the one doing all of the navigating you don’t realize the difficulty involved. Because they do not take Medicare you have to pay the bills and never seem to match the payment schedule and so I put an XL spreadsheet together and put took it to the finance department. He told me that it is impossible to use the spreadsheet to figure out pay and even he had difficulty explaining it to me. That being said I still think it’s the finest medical facility in Arizona but it certainly is difficult to navigate. On the website I find that if you request a response from the medical team you will get a quick response. I also find they telemedicine more and not being able to meet with doctors. I also find that PAs and MPs are meeting with you rather than doctors more often. I find them taking extraordinary Covid precautions and felt very safe once I got into the facility..Version: 6.7
✓ Terrible App!As a patient at Mayo I am encouraged by them to use this app to log into my patient portal. It is terrible - beyond slow to load each link, often even have to start over multiple times. Not only that, results of testing do not appear on it for days, even weeks, even though they are available to view on their website within a day. Even better, or worse, this is a relatively new app for them. Their old one was much more user friendly. Ridiculous that an organization this well-funded cannot manage to have a better app developed for them. I wish someone there in charge of this would read all of these negative reviews and do something about it..Version: 6.2
✓ Undisclosed results and unknown result sourcesYou can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. ...The lab results will have 10 different protein results but you won't know what assay each are from. Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!? I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous. Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason..Version: 4.1
✓ Good start but needs work!Sometimes it opens, often it doesn’t. As I am legally blind, it’s hard for me to read the info. In particular, the patient number is written SO small I have to give it to others to ask them to read it. (So much for patient confidentiality- I’d rather they just leave it so I can enlarge it. (I need minimum font size 14 to read but normally use 18 to avoid strain- I believe yours is about 8). Color change would help as well. I can change my iPad to go white on black nos like this note, but cannot change the app background. These things have caused great issue problems for me including overpayment by me which Mayo Clinic still has not resolved. If I had been able to read the note, it would have been avoided completely. Set up doesn’t allow for patients to put their own notes - something which would allow better exchange with doctors as things come up between visits, it also (like most medical portals) doesn’t allow for information exchange by the patient with other non-mayo doctors. Until doctors demand that portals be able to exchange info, medical treatment in this country will continue to erode. You are in a good position to do so. Use the reputation of Mayo Clinic under the Mayo brothers and demand better for your patients!.Version: 6.2
✓ Canadians...It seems that personal information will go to, and be on record, in the USA, only. No definitive data for us, without compromise?.Version: 1.10
✓ I miss the old version.Version 4 is much slower than version 3. The previous person was an absolutely excellent app from my perspective. It was very rapid and responsive. Especially with the thumbprint login. This new one does not allow me to login with my thumbprint and it takes longer to get to the information I need. I hope this improves with time but, since I recently had a transplant, I need this information now. Attempting to send bug reports within the app and attempting to send an email with in the app fails..Version: 4.0
✓ Not impressiveTried using the resources the app offered. Waste of time. They do not treat minor issues as advertised. They will charge you for using express care to only tell you to contact your primary doctor. The app may work for sending a message (although be prepared for issues there too), but other than that the app is useless. Mayo used to have excellent care but now it seems like they do not do as advertised and just lump you in and out for insurance like the rest of the more affordable clinics..Version: 9.4
✓ Cannot update INSURANCE through the appLove the Mayo. HATE the app. Requires a call to insurance and billing group monday thru friday business hours only…. Helloooooo it is 2021! When messaging Customer Service through the Portal Insuance and Billing Questions link, recieved instructions to use the link at the “top of THE Billing and Insurance page”. There is no such page. Billing amd Insurance is a title covering three differnet links Billing (no it is not there). Estimates (not there either) and Billing and Insurnace Questions ( where you get told to go to the nonexistent page). Also not in patient profile links. Using SEARCH field just sends you back to the same useless links. Not feeling THE NEEDS OF THE PATIENT COME FIRST here..Version: 7.9
✓ Version 6 issuesAfter upgrading to version 6 on my iPhone 11, I cannot login. “Sign in failed. Unable to sign in at this time. Please try again.” I attempted to use the reset password link but was unsuccessful. I was able to login to the website and change my password successfully, however I still was unable to use the new password in the app. The new password works in the website and the previous version of the app still installed on a different device. Unfortunately this makes the app useless for my upcoming visit. Please advise..Version: 6.0
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