Fuel Rewards® Program Negative Reviews

Fuel Rewards® program App Complaints & User Negative Comments 2024

Fuel Rewards® program app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fuel Rewards® program? Can you share your negative thoughts about fuel rewards® program?

Fuel Rewards® program for Negative User Reviews

✓ Good for Rewards BUTI tried creating an account since I do not have one and when I type my information in, it tells me I already have one so I select “forgot password” and type in my email. When I type in my email it tells me I don't have an account…. So what its saying is the phone number I have is associated with someone else's account (probably the previous owner of my phone number). I was going to contact customer support HOWEVER when you open the app the only option you have is to login. Theres no option to access customer support information on the main page of the app like their email information or a phone number which doesn’t make sense to me. So who do I contact for this issue? At this point I’ll just delete it and find something else that doesn’t make me have to do some research on my downtime..Jade413799Version: 3.11.0

✓ EconomyShell fuel discount was something that was really good, especially for the people in the World of Hurt, because of the economy. Fuel decreases in the beginning with T-Mobile and Shell combined reduced 25 cents Per gallon. That helped everybody in this time of economic distress but what you’re doing now cutting that to .10 cents per gallon is disheartening and truly Disappointing. Instead of getting positive results for your customers, you are probably frustrating them to the point of negative comments with the possible loss of customers. I would have thought you would have come up with a way of continuing your discounts at least for a year or so, because of the economy. Like I said truly disappointing, especially in this economic climate. I hope you will reconsider and help your customers deal with this poor economic situation we have currently. Off brands are doing just that, helping us deal with the economic downturn not only for fuel, but food also. Shell and T-Mobil should step up and do their part to help us. If you don’t think their will be consequences, well, you’ll see..Capt. JoeVersion: 3.10.0

✓ 37This is for the person before me who asked the question about the alt ID. I think you have to enter the number 37 before putting your all to ID end… Looking over the terms and conditions, I happened upon that instruction. But from all the gobbledygook and all the terms and conditions… Which are incredibly confusing, I came across that somewhere, to enter the 37 before your phone number. I also saw in the terms and conditions that the five cent a gallon savings is temporary… But it doesn’t say how long “temporary “is. The app also said: join now and instantly achieve gold status… Well gold status is saving five cents a gallon. I’m not sure what’s happening… Did they want me to get a credit card or something? There’s too much words and not enough streamlined simple information.Angry taurusVersion: 3.1.3

✓ Currently disappointedThis used to be such a helpful and easy to use app. It really saves money and that’s always useful when it comes to gas…. However, the app logged me out randomly a few months ago. It currently displays a message stating that the information entered is in the wrong format whenever I try to log in. I reset the password “successfully” twice and only used alphanumeric attempts. I genuinely don’t leave reviews often but I’m only doing this in hopes that the developers can use this info to look into the bug. My fuel rewards number is still active and “works” but I can’t log in for the bonuses I receive from T-Mobile and I can’t check my progress or status either. I have an IPhone 13 that is up to date currently as I’m running iOS 16.6.1. Hope this encourages a fix! I’d really love to adjust my rating to what this app fully deserves when working properly..Sean onlineVersion: 3.14.0

✓ Doesn’t Save Declining Data AccessHave never had a problem with rewards in my account being reflected at the pump, which is quite impressive. But the data collection on this app is atrocious. Every week that I open the app, I have to decline a plethora of pop-ups repeatedly requesting my location, motion data, and data across apps. About 80% of the time the app crashes after these pop up’s, whether I agree to them or not. The data can easily be retained in the app memory so the user is not prompted every time the app is open if they’re declined. The fact that the user is prompted every time shows that another massive corporation is just desperate to harvest consumer data without proper compensation..HajdnsbVersion: 3.14.0

✓ App needs workFuel Rewards is a nice program. It is too bad the app has some serious bugs. The most serious; it cannot link a Shell Drive For Five card for payment! If you try to enter one, the “scan card” function doesn’t work (though it works for other cards). If you try to manually enter, the expiration date fields are disabled so you cannot enter the date; without that, it says “invalid card entered”. App support is poor. Attempting to message from the app gets the data entry keyboard on top of the message field so you can’t see what you’re typing; app won’t scroll so if there is a “send” button it is obscured and unusable. Phone support number doesn’t work, gets a “we are unable to place your call, please try again later” message from the phone company. This has been a problem for at least a year with no signs of an attempt to fix, and despite repeated marketing emails from Fuel Rewards urging me to link my card. Hard to believe they haven’t noticed that isn’t possible with their app but I guess they are clueless..MoparstanVersion: 3.1.4

✓ Scam you out your rewardsThe reward program is too good to be true. Every time I get my discount to over $1 they lock my account for “fraud”. I work at a Shell station so I buy things frequently while working and I also shop there when I’m off for snacks and fuel because it’s right by my house. When I ask them to unlock my account they need the last 30 days of receipt purchases! I don’t keep receipts and when I pay cash our store doesn’t even give receipts! I shouldn’t have to keep starting my account over because I make more than 3 purchases in a day sometimes! (Drink when I get to work , snacks on lunch breaks, drink and fuel after I get off, etc). Just ridiculous when I spend $400 plus a month in the store!.ZjxhxbxjxVersion: 3.10.0

✓ It's alright.I like the rewards it's cool. But sometimes if you're lucky T-Mobile Tuesday app gives more than the Shell app itself. It'll give $0.25 compare to just $0.05 but when you combine them it's $0.30. It should be every 15 times you pump gas it'll go up $0.05 more and leave it at $0.50 and then drop it back down and start over! I pump my gas almost every week for commuting! It does make a difference if the gas is already low in your area if it's high price it really doesn't make a difference! I've had this app for maybe just 3 weeks and I saved $5.32 which isn't bad but it's really nothing. My car doesn't take that much gas either! Download the app if you rather save $0.05 on gas if not it's really just a hit and miss!.LindabieberVersion: 2.6

✓ Poor customer service- rewards offers don’t pay outI have received multiple emails with offers to fill up twice within a certain time frame. I have filled up within the time allotted each time. I always get a email the first time I fill up , letting me know to fill up again to meet criteria for reward. Each time when I fill up the second time, not only do I not receive and email, I also am never given the bonus reward. On top of that I have reached out to customer service. They respond after initial contact asking for info. I provide the info and they have NEVER responded. (Thus fars it’s been months since I’ve reached out- MONTHS!) This has happened numerous times with the email bonus offers. Poor service and bonus are never paid. I now will not gas up at shell and have disconnected this nonsense..HrchyfdgiutgVersion: 3.8.0

✓ Intrusive TrackingThis app makes it easy to load and view shell discounts but won’t stop nagging on every time I open the app to allow all sorts of tracking. This started with location sharing which I didn’t think was necessary. Some may enjoy local offers for your station but you don’t need to track me for that. You can open the app and see the offers yourself. Now it needs fitness and motion data to track your driving for personalized offers. They also share this data with third parties unless you opt out. It takes a lot of bypassing to not enable these features and it keeps asking even if you skip. Please make it so if you skip or don’t allow tracking you don’t continue prompting for the tracking..Ben:-)Version: 3.13.0

✓ False salesDo not participate in any of the in store deals. I was intrigued, and allowed the app to guide me to a shell station that it recommended and the points never appeared. I put in a service request and was told there was nothing they could do without the receipt, (all of my receipts are electronically tied to my account so that my points auto allocate. Once I printed the receipt from their site and sent it back to them, they said they could not honor the deal because the gas station was not eligible. Then why did the app take me to that gas station for that deal? Either way, they gave me an appeasement 5 cents off my next fill up, Instead of the 15 I would’ve received from the deals. Not a huge issue, but with that being the main point of the app, it’s kinda pointless. TLDR; don’t get the app unless you have T-Mobile. You’ll always get 5 cents off for being a member, but customer service is horrible for any other deals mentioned in the app..John Locke jrVersion: 3.1.4

✓ Wish I had read these reviews first...I’m a T-Mobile customer, so I get an extra .10 cents off a gallon for every “T-Mobile Tuesday” - great, right? That’s what I thought too. I keep getting logged out of the app and then can’t log back in with what I know is my correct password because it is stored (safely, allegedly) and I can use FaceID to login - except that doesn’t work either. Flash back about a month ago when I stopped to get gas, entered my Alt ID at the pump, paid at the pump, and was on my way. A few days later I noticed a total of $500 plus fees was taken out of local ATMs (the first one being at the Shell station where I filled up earlier in the week). I never enter my pin at the pump, so they had to have had other pertinent information of mine in order to successfully facilitate the tx’s. And they wouldn’t have needed my cvc # for an ATM. Just a few days ago I was notified by Visa Checkout of some fraudulent activity and told my account was shut down as a result. Today I can’t login to my Fuel Rewards app again. Hard to believe the two are not related. Stop saying you take fraud seriously. It’s clear you do not. The first thing I will do whenever I am finally able to log back into my account is remove any and all card information from the app. Really very disappointing. Do better!!.Emsmommy9Version: 2.9.2

✓ Can’t login - Customers Reps are a jokeI haven’t been able to login for weeks, after many “Forgot Password” attempts. I called the customer service number only for the lazy rep to tell me he was (get this) doing a “Forgot Password” reset. When that didn’t work, Mr. Intelligent says he’s going to do it again. Yes, this guy really thought the best way to fix a software issue is to keep doing the same thing, expecting a different result. He tried to hurry me off the phone by saying if the “reset” didn’t work, I could call back in and they could escalate the ticket. Now, common sense would say to just escalate it now after a failed attempt by the customer and a failed attempt by customer service. Luckily, I was already proving that he was insane by telling him the new “reset” was also not working. He then huffed and puffed his way into filling out an escalation ticket. It’s 24 hours later, and I get a random email saying, “We received a escalated case from our Member Support team regarding your inability to access your account. However, as of 4/9/19 it appears that you were able to successfully login. If you continue to experience trouble, please reach out to us directly for further assistance.” Wait...I’m sorry. How exactly did I get into my account with a locked out account? And how lazy do you have to be to send an email saying, “looks all good from here,” without confirming anything with the customer? Wow! Just wow!!.Mydanni327Version: 2.9.2

✓ This App is TerribleThe Fuel Rewards program is no good, in my opinion. I wanted to use it, but it didn’t seem to work at the pump. I asked the person inside the store, and she said that it will work and not to worry. The gas was still full price, and the lady said not to worry and that the discount would be refunded. I left the gas station feeling like she lied to me and called the Fuel Rewards program number. They told me that I didn’t get the discount and that the attendant at the gas station was incorrect. They tried to make things better by giving me a bigger discount for next week, but I didn’t use it. I was cheated and am done with this Fuel Rewards App and Shell gas stations. My experience has soured my perception of Shell. I won’t be back unless it’s the only station within a long distance. I am getting way cheaper gas from elsewhere now anyhow. 🤨 It was a waste of time….A Long 1515Version: 3.7.1

✓ Disappointed about online purchasesOverall the fuel rewards program is satisfactory. I do have a complaint about online purchases with certain vendors and getting the fuel rewards credit. Every time I make an online purchase with Petco ( through the fuel rewards app); the credit to my account never goes through. I have to wait the 45 days then fill out a special request to get the reward. Why can’t Fuel rewards and Petco get on the same page and credit my account within a few days? The complete opposite occurs with Dunkin Donuts. After 5 purchases the reward immediately goes to my account. What’s up with this Fuel Rewards? Home Depot purchases are also delayed. Fix it Fuel Rewards!.Stuck paying higher pricesVersion: 3.14.0

✓ Not worth the hassle!Just give me the cheapest price gas without all the hoop jumping gimmicks! I got an email from them with all kinds of red alarm emojis and big red text telling me “$.15 Cents Today!”, so I rush to the gas station and it’s only $.05 cents, SCAM! I called them, on hold forever and they tell me to call T-Mobile! I tell them but you’re the one that sent me the email! Another week on the app where it shows local Shell gas stations around you, there’s one gas station that’s always approximately $.10 cheaper than all the others. I rush down there and show them the app price only to be told by the Shell employees that that “is not” the price… and actually it’s approximately the same price as all the other gas stations in the area and there’s nothing they can do about it because corporate makes all those decisions not them….so basically too bad! Classic bait and switch! SCAM :( The app shouldn’t allow gas stations to blatantly lie like that unchecked! It cheapens and discredits their brand and image! I spent over $80 in Shell gas one week on two cars and saved about $2! Not worth the hassle! I find it better to just go to a different brand gas station that has much cheaper gas in the first place, without all the fake gimmicks and save some real money, versus experiencing all this hassle and misinformation for a few nickels. I wasn’t even going to comment but since this app kept asking me to rate it, well there it is…the truth..TRUTH 4 ALLVersion: 3.7.1

✓ Bait and SwitchMy rational for 1 star is simply the behavior of Shell. That, and it is the only way to post a review. This card came out to replace the one from Winn Dixie (in Florida), shortly thereafter, all of the Shell gas stations initiated the cash vs credit card amount which is .05/gallon difference. Meaning that if gas is $2.55/gallon for cash it is $2.60/gallon credit card/debit card. Therefore, they created this rewards card to simply have a tax break from the increase they charge to use a debit/credit card hiding behind the smokescreen that credit card companies are who is charging them; knowing that the major credit companies do not charge equivalent to .05/gallon. I implore all of you to only purchase gas a stations that do not have the cash vs card mentality, you are not getting a deal you are paying their fees to the credit card companies for transactions being made, plus tax write offs..Fed Up, Jr.Version: 2.9.1

✓ Misleading Partner OffersThis app makes a lot of promises it does not keep. I linked my Dunkin’ Donuts account because they say you earn .05 cents discount per gallon for every five Dunkin beverages purchased. I buy from Dunkin EVERY day and have never seen any corresponding rewards in my fuel rewards account. I have contacted this app’s (Shell) customer service several times. All they do is reply with an answer to a totally unrelated question (bizarre) or say they don’t manage the program and I should contact Dunkin (who says the program is Shell’s and I should contact Shell). The people answering these inquiries either don’t read the question, don’t care, or are too stupid and lazy to solve an actual problem and think just sending ANY reply is a good thing. Bottom line. Don’t bother with this app unless it has some value aside from trying to earn gas discounts through partner offers. If there are issues it will never be sorted out and you are just banging your head against the wall and wasting your time..Sparky jonzeVersion: 3.1.0

✓ Signs out everyday since last updateSince the last update a month ago, this app now signs me out every single day. I typically only access this app once a week to add my T-Mobile Tuesday reward balance, but it’s a complete pain to even do that now. It requires me to sign in every single time I access the app. I don’t understand why these rewards can’t be applied directly thru the shell app that doesn’t sign me out every time. It’s ridiculous I have to have 2 apps from shell on my phone to get my weekly 10 cents off my gas. No other gas station would make me keep 2 apps. I can’t pay at the pump with this app, only with the shell app, so why exactly do I have to have this stupid and glitching middle man app to apply my rewards??? If I didn’t need the 10 cents a gallon discount for my weekly gas refill, this crap app would have been gone from my phone 2 years ago when shell decided they wanted to push a second app on me. It’s so stupid that it takes 2 apps for any 1 business. Combine your crap shell, most people wouldn’t want to deal with this, I know I’m not alone. And now that I have to sign into this app every week to access it, it’s further proving that shell doesn’t give a crap about their customers, they literally take joy in inconveniencing their customers with stupid and archaic process like this one. One app for one business. It’s not that hard of a concept really.MommaLynneVersion: 3.13.0

✓ Bring back the greatness!Update: Again, I used this app for probably 2 years (or more!) to buy all of my gas at Shell stations. I didn’t purchase fuel anywhere else. However, something happened in the last couple of months, and this app is full of bugs. Today, it says network connection lost for any action I take on the app, and none of my other apps are experiencing this problem, so it isn’t the network. Please, please revert back to the solid quality that was present for the previous years! This is my first Apple app review. I used to use this app every week (no exaggeration) to fill up with Shell in tandem with the T-Mobile Tuesdays. I never (or extremely rarely) bought gas anywhere else (true story!). Now, this app crashes every time (again, no exaggeration), and I received an error message today when trying to apply my T-Mobile Tuesdays’ reward to the Fuel Rewards app, that says the date is formatted incorrectly. We had a good thing going, Shell. Please bring back a properly working app!.Deannak22Version: 3.1.2

✓ REAL REVIEW! The others are bots!This app is a waste of time and possibly pure fraud. I got this app after I downloaded to T Mobile Tuesdays App that is supposed to give you $.25 credit per gallon f gas on Tuesdays. It is never $.15. The most I have ever seen has been $.10 that gets added to the regular Fuel Rewards $.05. It’s really nothing at all because each time you go to use it the App has to be updated. So as you sit, sweating, on your phone waiting for the update as cars honk at you, the pressure to just forget the almost valueless reward is great. Even once you clip the reward from the T-Mobil Tuesdays App to the Fuel Rewards App, it doesn’t work. You pump the gas and it wasn’t applied. Maybe it was a glitch with your alternate ID, maybe the gas station cancelled and recharged your card. Who knows… so far it is more scam than anything. I plan to report them to the FCC and put up postings about it being a scam wherever I can..Allen WithadVersion: 3.14.0

✓ Expired rewards?!? Or a typo bugDecided to link my MasterCard to a few of the rewards in my local area. This is not as easy as it seems due to rewards having two different expiration dates of the same rewards Link. I thought it was a one-off, but it seems almost every reward I open has two different expiration dates. One for 2018, and one that shows it already expired in 2017 in the terms and conditions fine print. When sending information and questioning customer service, you just get generic scripted disjointed answers or questions that don’t pertain to the information you provide them. The app becomes somewhat pointless if the information provided shows both expired and non-expired with no rhyme or reason. Why bother signing up for something and then finding out later you didn’t gain anything in doing so, except maybe a chance of the shell data base Getting hacked and your Credit card information compromised. If they can’t even get their app and terms of service correct, how do you know their database is safe..V.R.S.C.D.XVersion: 2.8.0

✓ I just want to ise the appThe app is ok. Not special! There are better fuel savings using other rewards programs. Sometimes the app works well, other times not so well. For example all I wanted to do today was look at the app for travels info and deals. It lost my log in data, so I had to find that, then when I finally logged in the app would not let me use the app without rating and commenting on the app in the app store. When I hit cancel the rating app popped back up, when I gave it rating, but wanted to skip a comment, it popped back up…so. In all honesty the savings are ok, but not spectacular and that does not breed loyalty. With that stated gas is excellent and I have not had problems when using Shell gas..Havin'Fun-in-LouisianaVersion: 3.6.1

✓ Functions but not wellIt is nice to be rewarded fuel discounts via this app! The location of gas stations is barely acceptable. I’ve gone to Shell stations it showed which do not give the discount. There seems to be no real-time connection to the gas prices shown. Operators have told me they hadn’t sold at some price in weeks or months. I now only consider location and not price. The idea or earning fuel discounts by eating at participating restaurants is good but it is not as useful as it should be. It needs a filter system by type of food. In some cities it takes too long to search and find no acceptable restaurant. I find it a waste of time an do not use the restaurant offers. Asking other drivers at stations has convinced me others don’t use it either..GdhktvdVersion: 3.0.2

✓ No discount at the pump? No help.I was ontroduced to this app through T-Mobile! I’ve tried twice now to take advantage of my fuel rewats savings at the pump & both times no discount? I verified the Shell station is a participating store, i entered in my Alt ID # before pumping. I’m recognized as a member yet the price stays the same! I emailed support the first time with no response. I went into the Shell station for help yesterday and the girl simply said she has no clue! Most days the price per gallon at this specific store is $0.05 higher than others yet if i have a $0.15 off offer then i’d save! But only if it works! It can’t be that hard. The Shell store is located in Cheshire, MA. I will be reporting my experience to T-Mobile and asking them to review all of the apps reviews! I don’t believe this app should be recommended with no one willing to help or take responsibility of errors..Jennll01247Version: 3.7.1

✓ App not really beneficialThe Member Services department at FR are beyond stupid. They do not understand the difference between continuous problems with FR app not REPORTING fuel prices and FR controlling prices When I report issues with the FR APP not displaying/reporting prices at stations, they keep responding by saying FR doesn’t control prices at the stations. No kidding 🤦‍♂️. This app has an ongoing problem with displaying/reporting prices at Shell locations, which is a basic function of the app. It also routinely does not show Shell locations in my area that I know are there. Once again, Member Services can’t seem to comprehend this issue either. If you like advertising, partnership promotions, and brochureware, this app is for you. If you hope to have an app with useful functionality and reasonably updated information, well, you'll need to look elsewhere. FR has no interest in making a useful tool nor are they interested in listing to or understanding customer feedback. They’ve made it clear that customers aren’t important..SoCalCustomerVersion: 3.14.0

✓ It’s okayThe program itself is nice because every time you fill up at shell you can get cents off. With that being said the amount you get off isn’t much unless you use some of the businesses they partnered with to get you extra money off the gallon. Also this app runs slow and every time I try to enter in a sweepstakes they have it never lets me. It always says my credentials aren’t right but I’ve changed my password and logged in on the app just fine. The app has a lot of glitches and definitely doesn’t run as smooth as some of the other fuel rewards apps I use. Also I have used shell to fill up a lot of times and I still only get $.5 off unless I do my weekly T-Mobile deal. I feel like the rewards could definitely be better..AshcaehVersion: 3.10.0

✓ Fill ups not being countedUser beware, program was fine until recently when I completed the number of fill ups required to obtain platinum status. App didn’t update to reflect this and called a few times about it. First two times I was told it was confirmed that I had earned platinum status and the system was experiencing a glitch and to give it time to resolve. Recently called a third time since nothing changed and they escalated my case and finally was told that I did not have the 12 fill ups for platinum. I know for a fact I had done 12 and customer service CONFIRMED it. They cheated me out of platinum status and even regular fill ups on gold with my second and third last fill up. Needless to say I deleted my account and I suppose I’ll give chevron a try.Nickname taken🖕🏼Version: 3.14.0

✓ Don’t receive my rewardsI’d been suspecting for months that I wasn’t getting my rewards. I get my .05 off because I’m a gold. But I’m also a Tmobile member and they’ve been offering .10 off shell on their Tmobile Tuesday app for the better part of the last year or entire year. And you have 4 days to use that .10 off or it expires and you have to wait till the filling week. Almost every single week I snag that reward because it’s usually the only that I can utilize. Well this last 5 weeks I’d been paying attention and I’ve haven’t received my 15 cents. Not once. I go in and pay cash we go through the thing about 2-3 times and realize I’m not going to get my .15 cent off. I even show them the fuel rewards app. I only get the .05 off because I’m gold. Drove out of state for a week on Xmas hit other shells between my area in Tx to CO and couldn’t redeem them nothing out of the .05.Mel.a.k.a.BessVersion: 3.1.1

✓ BEWARE! Credit Card info stolen after putting it in this app!!!UPDATE! I’ve had the same card number for years never had an issue. After putting my card and husbands in this app, BOTH cards were compromised!!! Fraudulent charges were made with three days of each other on each card. In addition to this, customer service NEVER responds. Apple should remove this app. After receiving the developer response I called the number and waited on hold for over 10 minutes. They stated in the response that they don’t store the CCV number. This was the only variable in both cases of our cards being stolen that was incorrect therefore the bank caught it and deactivated the cards immediately. Now I’m even more convinced this is how my card information was obtained. I have consistently not received the rewards earned. When I called customer service they said it must be the store, except it is happening with all stores (grocery, hardware, farm stores). They told me to send in receipts. I’ve sent them now three times (bc’ing my two personal email accounts) and they never get them although they deliver everywhere else. So in summary, they are getting all my transaction history for my MasterCard (lots of free data for them!) but I’m not getting my end of the deal. If this isn’t resolved within the week I’m removing my cards and going elsewhere..Ree'lynnVersion: 2.9.1

Fuel Rewards® program works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fuel Rewards® program.