Denny's App Negative ReviewsDenny's Inc

Denny's Negative Reviews

4.8
4.86296 star

Total 51 Negative Reviews

Denny's App Complaints & User Negative Comments 2023

Denny's app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Denny's? Can you share your negative thoughts about denny's?

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Denny's for Negative User Reviews

Not available in CanadaCannot believe some of the comments here have been posted more than a year ago and the app is still not working. Won’t work in Canada!!! Wow!!.Version: 5.5.0

DishonestYour nutritional counts especially for carbs are either very poorly researched or dishonest. Things like grits, potatoes and bread are listed far too low for their real value in grams. This will put the presumption on the customer which will sabotage his or her diet..Version: 4.1.9.0

Doesn’t workThe app doesn’t work at all. Can’t make an account says there is no locations in Edmonton or anywhere in Canada. Keeps updating but is still not working..Version: 5.3.14

Nice looking update but that’s itFirst, I had to click on the order submit button 4 times before lucky number 5 actually worked. Second- where did all the drinks go? Just coke/Diet Coke/sprite - no iced tea or milk for then kids? Third, I have a gift card balance that I confirmed in my profile and there is no place to use it when I check out. When do I ever get to use this gift card balance once it’s in the app? Fourth- no way to tip..Version: 5.0.0

Useless App!!This is a useless app- I cannot access my location nor Dennys menu, etc..Version: 5.0.2

AwfulThere isn't even a location remotely close to me that's listed on the app even though there's a denny's about 10 minutes down the road from me. All i wanted was some dang denny's and i was met with pure disappointment. Update your list of locations.Version: 4.1.6.0

Impossible to get to “ wallet “ and rewardsI have tried numerous times in the app and their website to get access to Rewards that have been sent to me. Unfortunately I log in and then select all the options I am supposed to select and then get asked to Log in again. It’s been this endless nonstop loop that is maddening. Denny’s has definitely lost out on a lot of potential business because of how ridiculous this is..Version: 5.3.8

AppThis don’t even work, I can’t even create an account and it says there’s no dennys in Edmonton. Respectfully, just remove this app from the AppStore. AppStore is meant for apps that work.Version: 5.3.5

Update…Not really…Trash. No Apple Pay.I’m not the type to leave a bad review, but after this update I’ve been so freaking frustrated. The MAIN PROBLEM is the payment. I enter my payment info and it has an option to save it for future reference but NOPE… the last app had Apple Pay which was sooooo freaking convenient but now every time I order I have to keep entering my card info😑😑 It would be extremely helpful if Apple Pay can be added back, PLEASE..Version: 5.0.2

Doesn’t workStanding in front of the dennys In London Ontario and it can’t find a location fix your app and try again.Version: 5.3.9

App no workPls fix I want pancakes and this app doesn’t work :(((((( btw love the pancakes.Version: 5.3.17

App prices out of date.The prices on the app are not current. I am eating in a Denny's restaurant in SanFrancisco. ( Mission). And the waiter claims that they do not do value menu. And that the pancakes I'm eating are $1.49 each. Instead of $1 dollar as advertised on your app. Please make it completely clear where the prices operate. And if they are current. This app updates in October 2015. Have the prices raised that much in One month. ??????.Version: 3.1.5

No more appDon’t know why can’t use app in Canada.Version: 5.1.1

No locationsApp does not recognize my location in Calgary and says there is no locations near by, but there is one a few blocks away..Version: 5.3.14

Wake up Denny’s your app is terribleWorst app possible, terrible UX and Canadian credit cards will shows an error stopping you from being able to order if you are traveling in the USA due to the non numeric postal code. You basically managed to create an app where you can’t find a restaurant if you are in Canada and can’t finalize your order if you are in the USA.. how worst can it possibly get ??.Version: 5.3.20

Problem with AppI can’t open my app because I don’t have my pin. I can log in online with my email and password but apparently the app wants a pin. When I click for a pin to be sent to my email nothing shows up. I’d like to be able to use this app but so far it’s been impossible. I tried to report a problem but it only wants to know about problems with a restaurant. I’m not having a problem with a restaurant I’m having a problem getting signed into my app. Some help would be appreciated..Version: 5.3.20

App needs to get fixedI added the app and a few of the selections are missing items that are in description. The 1st selection said ham was included but didn’t give the option nor showed it in the checkout cart, so I tried a 2nd selection and the description said it included eggs but didn’t show the options for me to choose how I wanted my eggs cooked. So I tried adding in the box for special instructions and it said max 37 characters, so I started to type and it stopped at 26 and my sentence wasn’t going to be even 37 characters. There is no telling how many other selections are missing options when they are included in the description..Version: 5.3.11

App Not WorkingI’m unable to choose a favourite location to sign up. Please fix the glitch..Version: 5.3.14

Dennys 1*It doesn’t have an easy to use UI some stuff is hard to understand as in whether you’re ordering with or whiteout certain ingredients. Some stuff is preselected as if you don’t want it so if you don’t pay attention you can order a burger meal and get a burger with no fires because “side” is automatically selected as “no side”. Instead of having you select it it’s already selected for you. Overall horrible ordering experience do better..Version: 5.3.17

Very Frustrating to UseThe app started off okay. I thought the categories were terrible and it wasn’t intuitive to me. Choosing and adding items was straightforward and easy. The worst part was trying to input the information needed to deliver and buy. The first page with the delivery info was bad. I could type in the information into the boxes but when I went down to click the box for contactless delivery the app went back to the previous page, I had to click the box first and then fill in my info. The same thing happened to the rest of the pages where you put in your info. I had to fill out my info 3 times before I figured out how to make it work which is very frustrating to me. If you don’t have an abundance of patience for using this app just call to place an order..Version: 5.3.19

Old Points App disappearedA while ago, we noticed the points app disappeared. We had some points we’d earned but, “poof” they’re gone. The new app just lets you order stuff for pick up but now, even servers are saying “here the bill with QR code for your points” but we have to explain to them that there ARE no more points..Version: 5.2.0

Glitch in your app!If you order from recent orders and something in that order order is not available after 10PM. There is no way to delete that item. All my recent orders had something that you couldn’t order after 10 PM. You can not delete it. There is no pluse or negative next to it to get rid of it it’s stuck in you cart till it’s available again. So you can’t order anything. Closing out the app doesn’t clear your cart. The only thing the app would let me do is change recent orders. But all my recent order had something I could not order after 10 PM. I could delete the items I can order but not the the ones I can’t order. So they are stuck in my cart till a time when I can order them again. The app won’t let you put an order in when there is something in your cart that is not available..Version: 5.3.5

Slow appI wanted to order Denny’s during my drive home after dropping my daughter off at school this morning. The app takes so long to put an order in that by the time I finished I was already home. They lost the sale because their app is too slow, it’s tedious. You click things and nothing happens for a few seconds you don’t know if it’s frozen or if it’s processing what you just clicked. They really need to update this app. Shame it’s 2023 and they have an app that’s programmed from the 80’s. Lame..Version: 5.3.17

Just doesn’t find a DennysI suspect the bug is that this is not a Canadian app. It seems that Dennys inc. is American? Another app says UAE but most do not specify a country. Devs should address this as urgent..Version: 5.3.17

Location doesn’t showApp does not show any restaurants in my area so useless , can’t use it to order.Version: 5.3.19

Why is it so hard to get your birthday breakfastI’m sick of trying my birthday breakfast has timed out,page can’t be found, Dennys will reset my password to no end. Why don’t you just say we don’t want to do that anymore and you will get sick of trying and give up but you have a month to get your whatever kind of breakfast and we want to send you all kinds of emails to save you money and that doesn’t work either! I’m going to give my business elsewhere. Thanks for nothing.Version: 5.3.11

Points goneWent to open app, wasn’t working downloaded this new app and it’s only US, can’t even reset. Lost all my points so I guess the lose a Customer.Version: 5.3.9

You took the tip option awayYour new app is much smoother and sleeker than the old one. And I like that I can select curbside now (because one employee was upset I didn’t place my “pickup” order as a “curbside” when I wasn’t given the option on the old app). However! You took away the ability to tip. Restaurant workers, including those doing to go food deserve a tip. I don’t always have cash on me. When it comes time to pay, I want the option to tip. Please fix this!.Version: 5.0.0

This app sucksI am right next to a Dennys location and the app can’t find it. Trying to order food to pick up so I don’t have to sit there and wait for it. NOT VERY HAPPY. Better find a new place to eat. Bye bye dennys..Version: 5.3.17

Lousy app- doesn’t work in CanadaYou cannot create an account unless you pick your favourite Denny’s, but it won’t pick up on any in Canada! I had to pick one in the states! Then once you get into it, The Denny’s header hides the options to see Rewards, Favourites etc. Awful app!.Version: 5.3.20

New app interfaceThe look is nice, but the speed of loading everything is like using dial up, could almost imagine elevator music playing in my head. I live near 3 Dennys! I could pick and choose before, which one delivered to me, now it seems automatic. That auto feature removes my ability to get the menu items I wanted, because the 3 Dennys don’t carry the same items! Super slow, look ok, but when I first logged in I got a black screen of death. Overall, wish the old version was back..Version: 5.0.2

Doesn’t workI’m from Canada went down to states on a trip with the family so I downloaded this app cause we love to eat at Denny’s but couldn’t use any of its perks on this app not even the discount nothing works on the app it sucks. Need to fix it so you can use this app anywhere or anytime!!!.Version: 5.5.2

Horrible app!!Don’t waist your time or effort! I signed up while sitting in the restaurant. Every time I clicked rewards it sent me to Safari to login to the website. I would log in and it would go to the order page. I’d hit rewards again and it opened a new page for me to login again. On the app, I clicked rewards history and 4 came up as expiring the day I signed up. We took that to the register when we were paying and they didn’t even know what to do with it. Needless to say we weren’t allowed to redeem anything. Staff kept asking if there was a barcode for them to scan. They had no idea how the app worked when we told them of the issues. They couldn’t even tell us where to go to attempt to find a barcode. We clicked everywhere and nothing was working..Version: 5.3.1

Not happy yetI checked into the app at a Dennys in Texas today ( also checked in on facebook) only to be told there was no Dennys nearby. So while sitting there trying also to get app support which I could not get, I had to leave without without getting a badge. What a waste if an hour.Version: 1.0.1

Doesn’t work in CanadaAnnoying at one time it did work. Now it can’t find any locations. I tried to re-register no go. I’m Calgary Canada and there is a Denny’s 2 minutes from my house…. Not according to the apps. 😡.Version: 5.3.13

I thought apps this bad died years ago..Worst app, too many errors messages..hire experienced engineers because this app was created by a ten year old im sure. Cannot sign up and cannot skip birthday rewards nor put accurate information into birthday rewards…having something free for my birthday is not the point, but i cannot get past it whether or not I input values. Then various error messages pop up when I did nothing wrong..like i said, apps this bad died years ago. Catch up with the times..and thank you for not working actually cus you made me realize eating dennys is a mistake anyway.Version: 5.3.12

GpsUpdate the GPS, says the closest one to me is in Niagara Falls..... when there’s one 10 min away from me.Version: 4.1.3.0

MisleadingLocal website recommended the app. Closest one on the app is niagara falls, a good 2 hour drive away and pick up only. Why even offer this when I can just go to a closer Dennys (20 minute drive).Version: 4.0.15

App won’t let me sign upWon’t let me pick a favourite location to complete the sign up has been a problem for way too long now please fix.Version: 5.3.14

Never Puts My Order ThroughEvery time I try to pay for an order it says it cannot take my payment at this time. I go to the web site same thing. No matter what card I use or ApplePay never wants to go through. So I end up calling the location but the call is routed to a phone center that there’s a 50/50 chance that they don’t take down every item ordered so once I pick up I have to wait for the food I order onsite to be ready..Version: 5.1.0

Some obvious features missingDenny’s Rewards has its own menu option, but it just takes you to the website, which tells you to login and install the app…which is currently running and logged in! What purpose does that serve? Meanwhile, when I eat at a Denny’s restaurant, the app has no way for me to scan the barcode on my receipt and apply it towards my rewards. That seems like a huge oversight. How do you get your rewards without jumping through a bunch of hoops?.Version: 5.5.2

UpdatesNeeds Apple Pay back. That was super convenient to have on there. Plus with the new updates there needs to be a back button instead of clicking on the full menu or having to use the new drop down, then scrolling option of selecting each menu section..Version: 5.0.0

LocationPlease update your Denny’apps.. I’m trying to sign up but no Denny‘s nearby.Version: 5.3.11

Does not work for CanadaFacebook and Apple signup flows do not work Cannot complete profile since app does not recognize any Canadian Denny’s Probably best to take down app from Canada App Store.Version: 5.3.20

Can’t get startedCan’t find any restaurants in New Zealand. GPS won’t show my location. I can’t use it. Pretty much useless.Version: 5.0.2

TERRIBLE TERRIBLE TERRIBLEWaste of time!!! Don't download!!! I'm sure they spent plenty of money updating this app, and it looks great with the new updates. Too bad it doesn't work. No matter which Dennys location I choose or what payment method I try I get a message at checkout that says they're "unable to take my order at this time". They've got this whole new rewards section that customers are unable to take advantage of as customers are unable to place orders on the app. They updated the app and took all the convenience of using it away. Don’t waste your time..Version: 5.0.0

Outdated, missing Dennys Medicine HatLove Denny’s but can’t even use the app to order food from our local restaurant. Dennys Medicine Hat Alberta is not in the app. It works fine on the website..Version: 5.3.4

Never goDenny’s is the worst restaurant I’ve ever been never go to this place EVER.Version: 5.0.0

NOT WORKINGHad to uninstall as it’s not working. I couldn’t even get past creating an account. It says there’s no Denny’s in our area. I really do hope you can develop your app more 😊🙏.Version: 5.4.0

Doesn’t workTried to use the gps locator, says there’s none around me, I type in my city and it says nothing and then Toronto, and then says the closest is at Niagara Falls, despite the closest one is like 10 mins away from me. This is ridiculous..Version: 4.0.24.0

Missing a lotNot a great app, does not have half the items that are on the menu. For instance, why can I order mozzarella sticks in a pick three, but there is not an option to just order mozzarella sticks. There is not build a slam. You can’t order curbside, even though the dennys I go to has parking spots for it…. Oh also it always makes you leave a tip, have not found away to not order one..Version: 5.3.1


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