Paychex Flex Negative Reviews

Paychex Flex App Complaints & User Negative Comments 2024

Paychex Flex app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Paychex Flex? Can you share your negative thoughts about paychex flex?

Paychex Flex for Negative User Reviews

✓ Typical SLOW OVERBURDENED forced app.I don’t have a choice to use a different app thanks to my employer (who I love working for). But this app is forced and you can see the captured audience failures throughout the app. First, it’s just too big and tries to do to much. Typical IT (and HR) thing of shove it all in there! 15 pounds of potatoes in a 9 pound bag. . Fix the speed problem. Waiting to clock-in/out for minutes at a time creates errors, missed punches, etc. . HIGHLY recommend having time tracking be it’s own app still and that’s all it does. Do NOT REMOVE The other app. . Reduce the content. Not everything needs to be on an app. Something should just be left to computer viewing, not a mobile device. . Better organization of items. Grouping things better. Simpler formatting. Streamline and light weight info. . Downloadable information. To be printed and viewed on larger screens or printed..WeatherWarriorMediaVersion: 7.27

✓ Worst app for this services, 2 minutes to loadI’ve been using this app since my company moved to it back in October 22’, I cannot tell you how many times I’ve been late or had to rush to use desktop because it never loads. Cellular or wifi, it always does it. I update it and open it right away, sometimes it takes 2 whole minutes for the clock in icons to appear. It is easy to use when it decides to work but besides that, it’s not a reliable app at all. Their desktop version is good, I can’t say nothing bad about it..ChivamaneVersion: 7.36

✓ Unbelievably badThe app is absolutely useless at times. If there is no cell service or Wi-Fi, the app won’t open to register your time. Not everyone goes to work in a building with internet! How hard would it be to have the app open and record your time, then when you reach an area with cell coverage it could register your time. The app developer should be fired for such a horrible oversight. Shame on Paychex for using such a horrible system. I would recommend going back to paper timesheets over this. Better yet try some other payroll company..MH 11Version: 7.35

✓ YikesWhen this app works, it is absolutely wonderful. sadly, that rarely ever happens. it takes at least 10 mins for the app to open to the main screen so that i can clock in for work. then clocking in takes another 2 minutes. and god forbid i ever want to look at who’s scheduled with me.. that takes forever to load as well. ive tried deleting and redownloading and it is ALSO taking absolutely forever to do just that! not to mention the constant maintenance being done on the app. it’ll also tell me that my paycheck is ready to view so i try ti go view it, and it’s nowhere to be found. this app constantly has issues and i hate that i have to use it for work..UhimsavVersion: 7.38

✓ Can’t log offAll these apps have super security login screens that mainly function to keep people out of their own accounts. What’s not very secure however is staying connected when you can’t log out of the app. I spent at least 10 minutes looking for the log off button before physically having to turn off my phone to log off. Every app developer needs to realize the most important functionality is logging off. The log off button needs to be available from every screen and menu and NEVER hidden. This app would be good if it had a log off button. It does NOT as far as I can tell..ArveydVersion: 6.6

✓ Log on lackingConstant issues logging in. At first use it constantly made you verify identity. Now a couple months in, it will not connect to server, have to log in, time out, log in again. Then when you finally can log in ten or fifteen minutes later the dashboard show up blank screen with no clock in or out option, so swipe out, try to log on again rinse repeat. It’s great when it works, but every day I need 3 to 5 attempts to actually log in to clock in or out. I’ve updated the app, removed and reinstalled updated iPhone still the same issue. We have 15 employees and we all experience the same issue with this app..Stove moverVersion: 7.42

✓ Wish it wasn’t a make work enterpriseTake something that wasn’t broke and fix it,, now it is a bit totally personnel intensive, hold your hand for every little thing, can’t use a mobile platform, ( we need access to your home computer, and we know you are not at home when we are in our office, so you rarely can bother us) big brother like intrusive enterprise to put more behinds in chairs doing little productive work so someone can sit in a bigger chair doing even less work managing little chairs..Mystified MumfredVersion: 7.24

✓ Was good but now they’ve removed login with Face IDI’ve used the app at my job for almost 2 years now and haven’t had many issues. Since I’ve started you’ve been able to use Face ID. Until now, which makes no sense to me and is a complete step backwards. It also logs me out everytime I leave the app now which it didn’t used to. Which makes having no Face ID that much more frustrating. Going through the reviews it also looks like it’s botted with a ton of 5 star reviews. Tons of reviews just 5 stars with the review making no sense..TinchaustiVersion: 7.37

✓ Not much good to sayThe developers of this app should be ashamed of themselves. This app is the slowest app I have ever used. I don’t know what they are doing to make this so terrible slow, but it is terrible. I try to clock in and it legit takes 45 seconds from the time I open the app until I can actually an able to clock in. I also get the feeling that the company has no interest in actually securing the payroll data. There is absolutely nothing that I like with this app, or this company. If you are looking for a payroll company, I recommend you keep looking. Update. Even worse than the speed of the app is the rated which they release updates. I feel like every time I login I have to update it in order to be able to do anything. Way to make a painfully slow app even slower! The developers should be ashamed of themselves..Sound-Guy-8Version: 7.42

✓ You will hate this app if you travel for workI don’t know what it is about this app but it is the ONLY one on my phone that seems to never want to load at any given time. I hear rumors that if you change from wifi to data and different cell zones often that it makes the app behave this way. Well that is rather inconvenient for someone who travels for work wouldn’t you say? This app will make you extremely unpopular with whoever deals with the pay in your company. You will be messaging them daily with missed punches because the app just absolutely refused to load..Unhappy burdened guyVersion: 7.44

✓ Pay stubs not showingRecently the app has been updated but now this time my pay stubs are not showing at all. All my screen shows me is my birthday and my anniversary date with the company I work with. Before the update I never had any issues. I always got to see my pay stubs now I have no issue what happened. Can someone please fix this? I even contacted my company to see if it was something on their side and it showed I was submitted and nothing changed..Rialin McDanielsVersion: 6.6

✓ Poor functionalityThis app barely functions on iPhone. Even after signing up on an iPad it still won’t work on iPhone. For the biggest paycheck processor it’s an extremely poor app. The layout is clunky and disorganized. The search feature is almost useless so they might as well take it out. If I didn’t have to use this app for work it wouldn’t be worth keeping. I wrote this review years ago. They have not fixed it. Login is slow and clumsy. Even now it just won’t load properly or quickly. Sometimes I get random text messages from the app saying my paycheck stub is available from a month ago. Maybe if they spent a little more on the app and less worrying about share holders everyone including share holders would be happier..Journeyman24Version: 7.44

✓ Slow, glitchy, crashes oftenWhen it works it’s great, more than often, the app takes ages to load properly causing me to turn my phone on and off, take it in and out of airplane mode, closing my apps and repeating. Punching out for lunch is a 5minute ordeal both ways, the app crashes after you are idle for 10 minutes or aren’t actively using it, going back to it will show the app still running but once you try to do anything it will freeze and inevitably crash, without fail every time. As an employee using this app, I dread it..DarwinismosVersion: 7.40

✓ App stinks/many features not workingWhen I first started using this app a year ago I loved it, I found it easy to navigate and had zero issues. Unfortunately, with every update or tweak it seems to get worse. Currently I can no longer view messages within the app or send them. I know I currently have a new message but it does not let me click to see it. I also can no longer navigate to previous weeks to see my hours unless I know the right date frame for that week and type it in. I miss the old version of the app it was much more user friendly and was not constantly filled with issues..Angry McAngryFaceVersion: 6.17

✓ App is slowWe have geofencing set up where I work so that you can clock in from the app. The problem is that as of late, the app just won’t load for whatever reason. It is something everyone in the company has said. And it is experienced with multiple cell carriers and phone manufacturers. It forces you to go find a computer to clock in. Very inconvenient when you utilize a company because they have a very specific feature that you need but it then doesn’t work..Annoyed and grumpy 795Version: 7.38

✓ Worst App- would rate 0 stars 👎If it wasn’t required by my employer, I would never use this app. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. This app is the worst thing in the world and if it gets removed forever I would genuinely be happy..Rhps loverVersion: 7.20

✓ 4 stars??Why it has 4 stars I have no idea. Im not sure whats going on but I went to the reviews to see if others had the same problem. They do, I cannot log into my account it doesn’t even load 95% of the time. I try 15min before work but it never works on wifi or Data. Its causing me to contact higher ups to put in my time on a daily basis which isn't practical for anyone. I just tried uninstalling it and installing it again and I cant even get the app back. When it comes to someones paycheck and hours you have to have a working app. Please fix this issue, it is giving so many people stress and frustrations..VsitsogsgooyoysieyeoyVersion: 7.40

✓ Recent update broke running payroll.I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed..LiliannathVersion: 5.1

✓ Lack of UI/ Widget makes its competitors shineBetween their competition QB who has a widget, smoother sign in and simple clock in, Paychex is rather clunky, with it always defaulting to the page of my former company, whom I am not actively employed with, it takes more time to clock in than is really necessary in my opinion, and managing time cards and issues is not intuitive, can’t even leave a note on a time slip for management, instead we are instructed to contact our managers. Which seems to defeat the purpose of an app to manage all this in the first place.UrsusKhazVersion: 7.31

✓ Works 20% of the timeI’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do..CpommVersion: 7.32

✓ I’m a new employee for ValvolineI’m very unsatisfied because I went through this trouble to try to log into my account and now all of a sudden I’m getting a load error and I can’t even get into the account I just started. I was looking to see if there was a way I can contact you guys easy for Support but I can’t seem to do that so I’ll just leave this review. I’ll change my STARZ when you make the app better you should have it directly through the app not connected to some external website..StemikeyVersion: 7.18

✓ SLOW even on the FASTEST phone in the worldThis is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless. Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’.Apple Music ModeratorVersion: 6.15

✓ GlitchyWhen I went to set up my account, they asked me to select four security questions. I tried to select the questions that were relevant to me, but neither the website nor the app would let me select different questions. It was literally stuck/glitched on certain questions; and no matter how many times I tried to select a different option, it wouldn’t change to the option I was tapping on. So I had to literally write down every security question and write in a random password answer to it in order to actually be able to use this site. I can’t rely on my memory to easily answer these questions now because these questions have no relevance whatsoever..Some1had2sayitVersion: 7.33

✓ Never loads promptlyI have constant issues getting the app to actually open when I need it to. Tried with wifi, without, turned phone off and back on completely, deleted and redownloaded the app. Never loads promptly and it’s an inconvenience to myself and my boss who is always fixing my clockings. I have deleted the app to redownload in hopes that this would help. I now cannot download the app, it gets stuck about 3/4’s of the way when downloading and now I cannot clock out from the first part of my shift and click back in for the second part this evening. Upon reading reviews several people are having the same issue. This is something that needs to be fixed, I have had this issue pretty much the entire year and a half I have worked for the company I currently work for..HanSoloHannahSoloVersion: 7.39

✓ Was GREAT until I called customer serviceWas happy that our company changed over to Paychex Flex until I needed to call customer service! I have never talked to someone so rude in my life, plus she did not even try to help me with my problem! Went straight to blaming my company for the issue I was having! Ultimately it was PAYCHEX FLEXS problem! Thanks for making this harder then it should have been! I gave two stars because you guys have potential but customer service can ruin a company just as fast as the money can!.Mmhobbs34Version: 7.9

✓ Worst AppI cant express how much I hate this app. It never wants to connect, I dont know how many times Ive had to uninstall and then reinstall this app just so I can sign in; which I have to do for any and all timeclock changes. Clock in? Sign in. Taking a Break? Sign in. Coming back from break? Sign in. Going to Lunch? Sign in. Coming back from lunch? Sign in. Another break? Sign in. Coming back from break? Sign in. Clocking out? Sign in. Is that tedious? Absolutely, but for some reason this app needs more security than a banking app. It takes so long to log into the stupid thing that Ill often miss my clock out time, and suddenly Im over time, so I have to go back and fix in after the fact. Not to mention it will on occassion just NOT log my timeclock change, or worse duplicate an entry, and then flag it like It was my fault. This app is THE worst thing ive ever been forced to use at my job and I am counting down the days until we either shift back to quickbooks, or they hire a better UI designer, because it is THAT awful..RagtagVenomVersion: 7.45

✓ Always a PTO errorWhile most of its functions are nice, on the employee end, when you check your PTO accrual history, it’s almost like it forgets math. For example, I’ll have 8 hours taken each day while I’m on vacation. Everything is all fine and dandy for the first few days. Then all of a sudden I’ll go from have 60 hours to -2 hours. The deduction will math is all wrong down to the minute. Even when I go to the balances, it’s completely wrong! It’ll say I used way less hours than I accrued, but still show a negative balance. Luckily when I’ve spoken to management, this error doesn’t show on their end and if they re-save, it goes back to normal on my end. But then a few days pass, and it’s magically in the negative again on my end. This is something Paychex needs to fix. I shouldn’t have to keep contacting my boss in a panic on whether or not I’ll get my PTO while on vacation..WaffleNekoVersion: 7.33

✓ Terrible AppMy company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating..HonestSteve1Version: 7.38

✓ UnprofessionalThe app isn’t just unprofessional it’s unusable I’ve been unable to clock in began meal or clock out stays stuck on load screen I can’t even injoy my lunch because on the off chance the stars align and I some how get to the dashboard of the app it task 15-30 minutes to do that no exaggeration my self and numerous other employees have the same issues I am glad my PM and superintendent use the app so they are more understanding I hope by writing this review it will be a warning to a small business or some contractor to invest into something else because this app isn’t worth the 4.8 stars it’s trying to pass on it really should not exist the developer needs to take it down and start from scratch IF I worked the same why this app works I would be fired also this isn’t my first review of this app posted one about a month ago never showed up so this maybe all for nothing.Yamaha23xVersion: 7.44

✓ Doesn't load most the time and no notif systemFirst off, this app has a terrible load up rate. 6/10 times opening trying to clock in/out/meal, the app refuses to load. This app has has caused such an issue, my manager has made a sheet for people to write missed time punches so he can fix the time clock. The second lesser issue; This is honestly the first and only clock in app I've experienced that has no sort of notification system, which is really weird and kind of off putting, as the notifications from previous apps were very useful and accommodating for my ADHD and irregular schedules (also how do so many people not know how to make cohesive stable schedules?)..ThereIsNoFreedomVersion: 7.39

✓ Great, when it worksThis app is unbelievably glitchy. It works maybe 60% of the time; the rest of the time, it won’t load past the login screen (either with Face ID or with a manually-input password) or it loads but then is stuck on a half-loaded dashboard. When it does work, the Time and Attendance feature for employees is very user-friendly and easy to navigate, though, as are the other employee features. The UI for admin is not a lot of use; functionality is significantly limited and most functions can only be performed from a PC..BellaWannaBeVersion: 7.40

✓ Longest log in time of any app I’ve usedThis app takes SO LONG to load, I have to be ready to clock in about ten minutes before my shift when I use this app, because it takes forever to load. Instead of letting this app make me late I will intentionally load it as early as possible because it just sits there trying to get you logged in for so long. Also they seem to constantly be doing maintenance but the load time never gets better. It’s super inconvenient, this problem also persists online if you try to log into their website..BoolovesVersion: 7.45

✓ Bad time keepingThis is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app..Phantom2222Version: 5.6

✓ Honestly annoying customer support is really badIt literally won’t let me create an account and there is no customer service or anything listed you have to GOOGLE IT and the number i called didn’t even have a person and didn’t help me at all. how am i supposed to get paid????? at least have ACTUAL customer support, not a robot giving you a list of more links to go to. and it’s really annoying how if anything happens on my phone if i slide down my notifications or check something for a second it kicks me out and clears all my information and i have to restart the app and enter it all over again. it’s been like well over 10 times..MOOMOO & BEAN TAKE THE WORLD!Version: 7.38

✓ UnusableMy company switched over to this system a while ago. The online page works alright but this app is actually useless. I have, on more than one occasion, spent 20-30 minutes just trying to get it to log me in. The amount of time I get a “we seem to be having trouble right now” type of error message is innumerable. My position in the company has me on the go a lot and I don’t really have any other option other than to use this stupid app. If you get it works fine enough although the UI is clunky, needing to click 100 different buttons just to take a lunch, break, transfer, clock in, clock out, is crazy. Over all not a fan of the app and I am stuck using it..Xmen admirerVersion: 7.41

Paychex Flex works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Paychex Flex.