- 93.3LEGITIMACY SCORE
- 95.8SAFETY SCORE
- 4+CONTENT RATING
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Lyft App Complaints & User Negative Comments 2024
Lyft app received 123 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lyft? Can you share your negative thoughts about lyft?
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Lyft for Negative User Reviews
✓ BAD APP BAD SERVICEThis app is not truthful they deliberately give you false arrival times and false information. I’ve been at the airport waiting for 20 minutes for a lift that said it would be here in five minutes when I checked Google traffic , you can see quite clearly that the driver is stuck in traffic, but nowhere in the app does it inform me of that. In fact, when I went to cancel the trip, he basically threatening me saying that if I can’t, so I’m gonna have to wait an extra five minutes for another ride.Version: 15.11.3
✓ HORRIBLE WAIT TIMESI am an essential worker right now I should not have to wait an hour longer at work because your company can’t seem to get their drivers and their drivers geographical location closer. So here I am giving you guys my money and I’ve been sitting here for the past hour waiting for a Lyft I called an hour ago HORRIBLE SERVICE quality over quantity. This is my first time using this app and I wouldn’t recommend it for the life of me..Version: 6.32.3
✓ Wait timeWaiting time is way to long.Version: 5.63.3
✓ Customer service is a jokeMy ride broke down on the freeway on the way to the airport to catch an international flight, which as you can imagine, was very stressful, dangerous, and difficult to link up with a second driver to take us the rest of the way. The drivers were amazing but customer service were a joke, and gave me a refund for 50c. Will never use again, Uber is much better and more helpful in times of trouble..Version: 5.22.3
✓ Never the time statedI’ve been using Lyft, and Uber more recently as my new place is further away than I used to be, and boy have I been disappointment with the service! They say that you’ll get somewhere in 20minutes, but then they find a drive and add another 15 minutes to it. I then had it that that driver cancelled and another 10 minutes was added. So now It’s going to take just under an hour to go a distance that should take 20 minutes because your systems are awfully organised!!.Version: 5.50.3
✓ Driver not shown upI was standing right at the Walmart entrance and called 3 times and driver said he is coming but never turned up. Sad thing is no show up fee is charged to customer sucks.Version: 6.30.3
✓ Works well sometimes!I’m quite new to this! The system is a good idea, but I ran into an issue- all works fine with specific pickups, but there’s no way to add details. I was in the pits at Laguna Seca, a mile from the entrance where my Lyft arrived: there was no way for me to specify my exact location. Text and phone messages failed to connect, and he gave up before I walked the mile......Version: 5.69.31
✓ I’m not emailing for support soI want to contact support but I’m not keeping up with emails- anyway got a priority ride said like 4 min away- driver finishes his ride and then STOPS TO GET GAS- meaning the 4 min which was already 6 turned to 10 AND THEN HE GOES TO THE BANK LITERALLY A 1 MIN WALK AWAY AND I CALL HIM SAYING WHAT IS HAPPENING AND HE SAYS THERE IS TRAFFIC?? AT THE BANK??? then he just disappeared- like that was such ride he was 30 sec away from me but he jus kept running errands- but anyway they gave me a new driver supposedly priority- said it was arriving in 4 min w it started spamming notifications after the driver disappeared but this guy was also already delivering someone and it said he was coming in 6 min I GOT OFF A HALF HOUR AGO WHY AM I JUST NOW LEAVING??? WITH PRIORITY??? LIOKE NO WONDER CUSTOMER SUPPORT IS AFK THIS IS AWFUL- that’s actually crazy tho because I’m so many industries training is rigorous but I feel like this is just a taxi because there’s obviously no training videos here- but I feel like it would be common sense not to restock directly in front of a customer that’s in queue like clearly this guy was not all there in the head but why isn’t my ride discounted? Like Lyft was aware this guy was not moving or maybe the guy straight up canceled cuz why was he in line for the atm at the bank right after getting gas- prob knew to make him disappear cuz I would’ve left this long review there but OHWELL.Version: 15.24.3
✓ Use Uber, the Lyft developers lack brainsMany of the reviews here are focused on bad experiences with specific drivers. What Lyft won’t tell you is how awful their app actually is. At the time of writing, the Lyft app is riddled with numerous breaking bugs that come up in the worst situations. The code-monkeys tasked with designing this awful application are clearly not being fed enough bananas. You won’t notice it if you follow the exact “happy path” this app was clearly designed for, but once you stray and mis-click a button, it is game over. Having taken hundreds of Uber trips, and dozens of Lyft rides, the quality difference is staggering. As much as Lyft likes to preach their culture, maybe they should focus on building a quality product first..Version: 5.73.3
✓ Denying rides/ too many temporary holds at onceI recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied. On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them..Version: 7.41.3
✓ Not reliableScheduled a pickup in 7 minutes, 10 minutes passes and it gives me a new driver 10 minutes out? Utter garbage.Version: 7.38.31
✓ Ride splitCannot split the fare. Don’t use this app unless you want to pay for everything..Version: 5.64.3
✓ Can’t see driver arrival route mapThis is a good app. But it’s so frustrating not to be able to see the route the driver is taking to you - so you can be sure you are waiting in the best place. Or to say if there are roadworks etc. Uber is much better for this..Version: 7.47.3
✓ Wrong pickup and too many drivers still on rideI’ve add such bad experience lately with Lyft, the app can’t seem to be able to locate me and even when it does, it sends me elsewhere for pickup without giving me a choice. I use the app when traveling so I mostly don’t know where I am, I don’t need to app to make me move also. Another thing and it’s more about the drivers, had to cancel 4 times today in a row because the drives keep accepting while still on another call, ended up wasting almost 30 minutes for drivers that either didn’t arrived or were way too slow..Version: 5.63.3
✓ Why can’t I communicate with an actual person or chat with someone for my issueI’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it..Version: 7.69.3
✓ Extra costs added after journey!Used this app a couple of times in Florida, but never again! The quoted prices looked slightly better than Uber, but after I’d agreed and finished the journey, an extra supplementary cost was added to the total(on 2 separate occasions), making it more expensive than Uber. I view that as an illegal practice, you agree a price, both parties stick to that, end of! Poor experience..Version: 5.22.3
✓ Drivers can get away with anythingI had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up..Version: 7.43.3
✓ Why driver first except and then cancel the ride I am very disappointed with thisYou should work on this problem or it will reduce your customer.Version: 5.66.3
✓ Good for taxi, bad for rentingAs a taxi service lyft has been pretty good in my experience. On time, cheap, and safe. Unfortunately, my issues came when renting a vehicle for a long drive out to Yosemite from SF. My first booking was thwarted when I had to return to my hotel to pick up my passport because lyft failed to inform me that if I’m not from the US, I had to provide two items of ID. Luckily, we were able to change our booking to the day after since we wanted as much time on the road as possible. On the next day, however, after waiting for Hertz to give us a car (despite lyft informing me we were renting through Sixt, at which point I had to argue with the receptionist) the end total for the car and deposit were both 2x more than what the app said it would be. If I had known this to be the case, I would have used an alternative service like Turo or Zipcar. If you’re thinking of renting a car I would do it through one of them rather than Lyft - it would have been cheaper and allowed me to pick a specific car and pickup location..Version: 15.12.3
✓ Completely ignored by the companyWould give zero if i could!! Was recommended yo use this service to get around florida after registering 2cards credit and debit and paypal account still wouldnt let me order a cab. Why its needs more then 3 payment methods is beyond me! Contacted customer service 4 times not a single person has replied ive had emails to say its with an advisor expect a response soon but 5days later NOTHING poor customer service can you imagine it you lost something valuable in a one of the cabs youd have no chance!! Think ill just stick with 'minnie' vans more expensive but at least theres good service and you dont get ignored as a new customer!!!.Version: 6.18.31
✓ DriversThere drivers in Canada are really picky on who they pick I’ve even got some people accepting my ride to see where I’m going then just cancel I hate how they don’t get penalized for any of that..Version: 5.64.3
✓ Why have I been charged 100% tip?This is the very first time to use Lyft. The price shown on the app was $8.35 and did not say that I have to tip $5.00 at all. It is absolutely ridiculous for me to pay a fare of $5.00 and $3.35 for service and $5.00 for tip. I will ask my bank not to pay this tip..Version: 7.20.3
✓ Gone downhillI want to love Lyft I really do. They had a better business model than Uber especially when it came to how they treated their employees. But both companies took a huge chunk out of their contractors pay over the part year, I feel like there’s definitely room for a fairer 3rd player. As a ride-share user, tonight was probably the last straw. After being told my ride was “confirmed” I stared at a “waiting for details” screen for over 10 minutes TWICE. When I gave up and ordered an Uber I finally got my details but the Lyft was still 14 minutes away. I cancelled and was charged 4.50. That may not seem like much but what about the time and stress I wasted trying to get a Lyft in the first place? I was out with friends and couldn’t have conversations or anything for a good 30 minutes, on top of them waiting for me, because I was minding my phone wondering when I was gonna have a Lyft. This app needs a big overhaul to give users an accurate ETA. I went from “you will arrive at your destination at 904pm” to “you will arrive at your destination at 925pm” and it STILL didn’t have driver details! That’s why I ordered an Uber instead. I get it, Lyft you don’t have the driver saturation Uber has. But you can’t overpromise ETAs on your app when people have places to be. As an early devotee to Lyft vs Uber I’m just really disappointed and disgusted that they would charge me for this. Tonight will probably be the last time I ever try to use Lyft..Version: 15.12.3
✓ Very unreliable drivers and PlatformDrivers will often not be able to find you. Map will often be inaccurate. It’s an ok service if you don’t have to be anywhere..Version: 5.73.3
✓ Worst Customer ExperienceAn app driven by hype but extremely Inefficient and with a myriad of problems: wait times of minimum 20 mins, drivers cancel and take jobs as they please and bill the customers regardless of inconvenience or risk, ridiculous fees especially in peak hours, cartel operation with Uber manipulating the price vs time demand, unfriendly Ui and no accountability for the inconvenience imposed upon to customers, DO BETTER!!!!.Version: 7.1.3
✓ App has worked fine until my last ride attemptThere doesn’t seem to be any way to report bugs on the app, so that’s why I’m posting this review. Today I opened the app to input my destination address, but the app did not respond to basically any input for the destination, just give some error saying to try again. No problem, I can choose a destination from the map. Of course, this time I must have randomly touched the map just before hitting the ride request button. No problem, let me just try to edit my destination. Nope, I was hitting the same address bug as before, and the app doesn’t let you edit the destination from the map so I tried fruitlessly to find another way. I shut down the Lyft app, restarted my phone, but nothing changed. BTW I had an Internet connection this whole time, gps reception, etc. I tried to cancel the ride, but the app kept saying that I would be charged a cancellation fee. The first driver assigned probably rejected my ride, because I got a second driver. Meanwhile, I was distracted by this annoying bug. After a while, I could see that this second driver was still headed away from me. It seems to me like drivers can game the system to get extra cancellation fees, by just not picking up the passenger until they cancel the ride in frustration. I don’t think riders are able to review a driver for a ride that never started..Version: 15.52.3
✓ They are selfish, don’t care about their customers or their driversI’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore..Version: 6.75.3
✓ Drivers that cancelDrivers cancel too many trips. They turn up to the wrong pick up location, I call them to asked where they are and they proceed to cancel the trip. This isn’t acceptable, considering it is their fault for not following the map. I then have to wait to order another Lyft. This policy should be reviewed and drivers shouldn’t be able to do this so easily. If we cancel we are then charged. It should not be one rule for them and another for CUSTOMERS..Version: 5.55.31
✓ Bad business practicesLyft is a sketchy company and they lack transparent pricing, using opaque tactics to get you to pay more. As far as I’m concerned, it’s easy enough for me to delete this app and never use it again because I’ve now had a couple cases where the quoted price has been significantly lower than the final price. I don’t want to have my credit card on file for a company with these kinds of unethical business practices..Version: 5.63.3
✓ Very bad experience. Driver lied about being thereI ordered a lift from Lewers St to Hawaii domestic airport. I was told that the driver whose his name was Scott I think and drove a Lexus I think was already in the front of the building. There were three of us there but we never saw the driver and his car. I even texted him to ask where he was. It was claimed that because I was a no-show (laughable really because I had to be at the airport asap and was waiting anxiously for my ride since I was running late). LYfT charged my credit card twice for the no-show fee. I had to look for a taxi to the airport. I wished I had ordered Uber instead of LYFT I do not recommend this for use b6 anyone. Their driver lied about being there and I was charged twice..Version: 7.48.3
✓ Received An Erroneous Health ViolationI had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact..Version: 7.14.3
✓ Neat riding sharing experienceHad a great time using Lyft for the first time on a work trip to the states. The prices were often cheaper than Uber and every driver we met was amazing. I even got free credits towards rides upon signing up. As far as the rating goes, there are 2 reasons I’m giving it 3 stars instead of 5. One is because only recently (months after I used Lyft) I discovered that every time I cancelled a ride I was charged $1. I was not aware of a cancellation fee as it was not communicated upon signing up or confirmed before I cancelled a ride - which is very poor disclosure. And the second reason is more than once, after accepting a ride and already being in the car the app kicked us out of that ride because it found a closer one.. which doesn’t make sense seeing as we were already IN the ride we accepted so the individual driving us was forced to let us go because they wouldn’t be recognized for the ride. Other than than the overall experience was great..Version: 5.12.3
✓ Terrible Safety Issues & Customer Service ResponsesMy friend and I had 2 very concerning situations happen to us in the space of a week while using Lyft overseas; both times we received dismal responses from the customer service team. We were travelling in a Lyft where the entire side back window exploded on us whilst driving down the highway—we received a $5 credit as compensation and that was it. The next incident involved us reporting a suspicious car that we travelled in, where the smell of blood was very strong, lots and lots of air fresheners had been strewn across the inside of the car and we could hear the sound of something rolling around in the boot (trunk) of the car. I reported this as my friend and I were both frightened and wanted to make sure there was not a malevolent situation afoot. I received no response or any attempt of a follow up after being told to send screenshots of the driver and the trip route; this incident occurred over a week ago. These incidents are not the fault of the Lyft service itself, but the customer service team’s responses (or lack thereof) have cemented my opinion of Lyft’s quality and safety policies and procedures. I will not being using this service again..Version: 5.86.3
✓ FraudI normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers.Version: 6.1.3
✓ Why too expensive from LGA to Paramus at 9:20pm?$81 is too expensive and I will have sleepless night tonight. While going to LGA at 6pm it is $52 and now no traffic still charged $81 - I will find another transit from now onwards as there is no reason for charging more.Version: 6.21.3
✓ Awful customer serviceTrying to submit a complaint outside of their predefined flow is impossible. Everything is the drivers fault.Version: 7.38.31
✓ Impossible to redeem $15 welcome giftI used Lyft for first time. While using Google Maps to find a public transport to my destination, Lyft offered me a $15 welcome gift to credit towards my first ride. So clicked in the link and it couldn’t open the landing page. So I have to manually download the app from Apple store. When I confirmed my first ride, there was no place to redeem the code GMAPSCA that the offered not did Lyft subtracted that amount from my check. So I was very disappointed with Lyft. Bad customer service and horrible first impression. Better keep using Uber.Version: 6.9.3
✓ OfferMy 3 free ride are missing.Version: 15.40.3
✓ Some really annoying issues with the appI took my first ride today and spotted some major convenient related issues. A. The is no pdf attachment for the trip receipt and the email is formatted in a way that is not printable to pdf from outlook. B. I have a personal and a business profile, using different cards with the same last four digits but there is no way to differentiate them! The app is showing only the 4 digit, no expiration date and it’s not possible to name the cards! C. There is no button to provide feedback or make comments! (or it is annoyingly well hidden) In the modern world convenience is crucial and the above issues just detract me from using the app. I will look forward for the fixes though, because my driver was brilliant and I like the fact that uber has competition!.Version: 5.55.31
✓ Need a contact center that worksCan’t contact driver in whose car we left bags and have missed flights while waiting to try to contact driver and Lyft.Version: 6.9.3
✓ Can’t register in the appFor some reason it won’t accept my mobile to start the registration process. Did you guys test the Australian market?.Version: 4.51.3
✓ Rip offHad it for a month, decent until I had to cancel a ride due to wait time, and they charged me for full trip.. deleted the app. At least Uber waves cancelation fees if the wait is too long, pretty awful.Version: 5.66.3
✓ Charge too muchYou guys charged me lot rather than Uber also you guys instead of showing at the front deduct additional when I pay wrongly..Version: 5.63.3
✓ Unexpected Driver ChangesThe Lyft service should be for convenience, speed and safety especially during times of COVID-19 health crises but instead it makes you late, unsafe and annoyed constantly. The drivers don’t drive with urgency to get you where you’re going on time, the app constantly changes your drivers making you even more late n when they do arrive they cough and sneeze without a care in the world. You’re better off taking an UBER or just taking the bus. I don’t recommend you use this app.Version: 6.32.3
✓ FRUSTRATEDI’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour..Version: 7.59.3
✓ Can’t sign up using Australian mobile number.Unable to use app. While it allows for an Australian number to register, it doesn’t accept Australian mobile numbers - both complete and with the first zero dropped..Version: 4.54.3
✓ Driver left without meThe driver just started the app and left without me. I was charged and in the end I could not even get a ride with this despicable service. The next driver kept driving around the pickup point for 30 minutes until I cancelled it and used another service..Version: 5.97.31
✓ Not Kind to Riders with Disabilities, Without Knowing ThemI have developmental disabilities and I don’t drive because of them. I use Lyft as one of my main modes of transportation coordinated by my Medicaid. One day I took a Lyft Ride and afterwords Lyft sent me a threatening email telling me I’d been receiving low star ratings and if it happened again they would deactivate my account. This really scared me because I didn’t drive. I reached out to their customer service, which isn’t really a customer service and explained that I had disabilities and didn’t drive, but they didn’t care. Repeated emails from them told me they understood, but that I still needed to follow their guidelines regardless. I don’t think Lyft was being fair considering I have disabilities and didn’t drive, meaning if they deactivated my account I would have no way of getting around town independently. After a lot of back and fourths and no backup from my Medicaid, I decided to delete my Lyft account and stopped using Lyft altogether. If Lyft was going to treat me disrespectfully then they weren’t going to be getting my service. I’m a paying customer. Lyft seriously needs to take into consideration who they are dealing with before sending out threatening emails and deactivating users accounts. I’m thankful we live in a world today where there are other means of transportation other then Lyft..Version: 15.45.3
✓ Wrong location and chargesI have been a long term Uber user. Started using Lyft a couple of days ago and in this short stint I am being over charged twice for app fetching wrong location and this driver going around and around to locate me. Useless service. Note: with Uber I never had this problem. Even for same location Uber arrives on time every time.Version: 5.42.3
✓ Corrupt…Lyft gave me a $10 credit towards my first ride. After waiting well over half an hour, no drivers picked up my ride… so I was forced to book a LyftLux which cost me an additional $20 on top of my credit… how funny it was that as soon as I requested this ride, the driver accepted the ride within seconds….. extremely corrupt, use Uber in the future….Version: 7.58.3
✓ TrashAbsolutely trash! Drivers cancel at no consequence, they automatically connect you with another driver and wait again for 10 to 20 minutes again! I’ve been late to every appointment I’ve used them for and that’s with a 1 hour cushion window! Trash.Version: 7.37.3
✓ Useless.Good prices but drivers always cancel and you are left with wasting your time and not getting the ride you need. Would not recommend to anyone as there are not enough drivers and those that are there do not follow through with their drives assigned..Version: 7.78.3
✓ Estimated time is a lieI’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money..Version: 7.18.31
✓ Can’t downloadI have the latest iPhone software, have tried deleting the app and reinstalling several times, has restarted my phone and tried on both a strong WiFi connection and 4G and it STILL wont work. I keep getting stuck at the terms and conditions page where it says, ‘Unable to load the Terms of Service. Please ensure that you have a stable connection and try again.’ Please fix!.Version: 6.14.3
✓ Never trust a company …That makes it even moderately difficult to delete an account, let alone one that makes it extremely difficult and can’t even manage to get its process to work … deliberate much?.Version: 7.80.3
✓ Lyft does nothing to help ridersI typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber..Version: 7.58.3
✓ Horrible system design - not reliable!!Booked a Lyft in advance, it made me pay on the spot, everything worked well. Then, a minute before the plan ride, Lyft notifies me that “there was something wrong with my payement” and cancels, leaving me completely stranded!!! Why the hell would a system that people need to rely on be designed that way!!?!.Version: 7.19.3
✓ DamagesI only used Lyft once and had a pretty awful experience. I took a ride on my own and everything was fine. The next day I was charged $50 for damages I did not cause and it was not possible to speak to someone over the phone, and the person I was in contact with over email was of no help. They sent photos of the damages but I did not cause them, and the conclusion of their “investigation” was that I did. I have deleted Lyft and will not be using it again..Version: 5.69.31
✓ Impossible to cancel monthly membershipEarlier in the year whilst visiting SF I got a monthly bay wheels membership. The actual bay wheels experience was great but cancelling my membership has been a nightmare. I have tried to cancel my monthly membership multiple times but I have been unsuccessful. My email and phone that are verified through Lyft have not been linked to any bay wheels account so I cannot access the account to cancel the monthly membership (which seems to be the only way to cancel based off the online guide). I have attempted to contact Lyft as soon as I realised that my membership was renewing but to no avail. Every time I email it links me to a webpage with information that is not helpful or useful. I have never left a review on the App Store before, but I feel compelled to do that so that I can please get some help to have this sorted. My boyfriend also struggled to cancel his membership and had to contact their twitter!?! Before you get a monthly membership (especially if you are a tourist) think twice!!!.Version: 7.54.3
✓ Will never use lyft againI was using lyft since 2 years and it was fine, but after updating lyft app, it automatically overcharged whenever I finish my ride. That’s totally unfair and never use lyft again👎.Version: 5.64.3
✓ MISLEADING INFOThe app has misleading info and ALL customer service representative I have spoken with doesn't seem to understand the issue!!! They are promoting 50% off 3 rides but they only give 2!!! More like a scam and the customer service representatives will just waste your time going in circles!.Version: 15.41.3
✓ Unsafe routing and inaccurate wait times, condescending website.I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable..Version: 7.10.3
✓ DiscriminationVery disappointed. I had experience of discrimination by the driver during COVID-19 by not letting me get in the car just because I am Asian.Version: 6.26.3
✓ Not available in my location yet asked for card details beforeI downloaded the app to take a ride. Created an account, put all my details in, my card/apple pay, and after all that I tried take a ride and just then the app let me know that it wasn’t available in my location. I’m in north london, not sure if it works in UK by why the hell can I download it, put all my details, and doesn’t let me know before that I won’t be able to take a ride? Less stars considering I cannot delete my account directly from the app. A google search quickly let me know that I should email them to have my account closed. Hire a new UX designer that really focuses in the user. I’m sticking to uber, at least they function..Version: 5.87.3
✓ Carrier not supportedWe found out about the lyft app whilst in Orlando neither me or my family could get the app to work, we have spoken to many brits over here and found they can’t get the app to work either. We all had the same message that phone line and carrier wasn’t supported Can’t give a review over than this one.Version: 15.21.3
✓ The airport functionality is terribleTheres no feedback mechanism to even complain about how bad the take a number thing at airports is. Its not the drivers fault i think so i didnt want to give them a bad review - but its super bad and unclear how long you end up waiting for a ride to get a connecting train elsewhere etc. missed mine despite more than half an hour built in for delays..Version: 6.5.31
✓ STOP USING LYFT ALL TOGETHERI have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾♀️NEVER USING LYFT AGAIN.Version: 6.21.3
✓ Some problems need to be fixedIt says my New Zealand phone number is invalid I think because it starts with a 0 and it won't accept the country code + version either. And won't let me change my profile picture..Version: 2.1.3
✓ No showGot billed for $5.65 cancellation fee. Two drivers couldn’t find the Marriott City Centre at the Rogers Centre. Almost missed a show. Not impressed!.Version: 5.5.3
✓ The RouteThe routes are really pathetic. Just to 500m you guys give a 10 mine route. Its just waste of time and resources..Version: 5.73.3
✓ It’s good value but Lyft needs its own messagerIt’s good value. But when the driver tried to contact us he couldn’t. We only have wifi. There was no way to call or message.Version: 5.91.3
✓ Terrible, won’t accept any payment typeI have been trying to use this for over a month, but there’s no way for me to have any of the payments accepted. I tried PayPal, Apple Pay and a few cards but nothing. I contacted customer support several times but not only they haven’t helped, but they also have been quite rude..Version: 7.57.3
✓ Poor Customer Service & Fraudulent TransactionsUse at your own risk. I signed up to Lyft back in March while visiting NYC and used their Citibike service. It was an easy and affordable way to get around NYC. However, after our trip, I noticed an unusual transaction for an amount quadruple the cost of a usual bike trip. I contacted customer service to enquire about the charge and it felt like pulling teeth just to get a reply to my emails - nearly a month worth of back and forth emails and I had to chase for a response many times. Today I woke up to three more fraudulent transactions. I am extremely upset and will never recommend Lyft..Version: 7.36.3
✓ BEWARE: Lyft tolerates driver theft on its platformRecently used Lyft in San Francisco, the ride share experience was fine however a pair of Rayban sunglasses was left behind in the Lyft vehicle. We tried many times to get the sunglasses back, due to the way Lyft’s protocols work for contacting drivers we had enormous difficulty getting through to our Lyft driver. After we finally established contact with him, he acknowledged he found the sunglasses in the back of his car and we set up a meeting time with him. However our driver no-showed our arranged drop off. Since communication with drivers while they are on shift is nearly impossible through Lyft, we suggested he drop off the glasses at a police station, at which point the driver immediately ceased communication with us. We escalated this response to Lyft customer service, they were initially helpful and arranged for the driver to ship the glasses back via mail, however this plan also fell through as the driver never the shipped the glasses and Lyft’s customer service ceased all communications on the subject. While losing the glasses was not Lyft’s fault, the Lyft driver ended up stealing them and Lyft customer service refused to take further action, which is a blatant tolerance of driver theft on their platform. Hugely disappointing outcome! I encourage everyone to think carefully about using this platform for their ride sharing needs..Version: 15.20.3
✓ No direct customer service communicationI have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen.Version: 6.94.3
✓ SO EXPENSIVE sadly theres no 0starI look at this app and uber, the destination from pick up to drop this app charging me a lot than uber.. so i guess i rather use uber than this app..Version: 5.7.3
✓ Ripped offYour Lyft driver didn’t pick us up although we saw him he just drove off and charged our credit card We will not be getting anymore lifts until we are refunded the amount.Version: 7.40.3
✓ ScamOn December 15th I was in need of a Lyft which would have cost $62.99 for a 3 seated car. I never confirmed my ride as I know longer needed one but it charged $304.42 to my account and when I email Lyft about my problem they were no help and are no longer replying to my emails..Version: 7.14.3
✓ Don't waste your time if you're in NZDownloaded from the NZ app store, took me through all the signup, including entering a NZ phone number, only to be told it doesn't operate in NZ, but I should get ready for my first ride anyway. How long should I wait outside?.Version: 5.26.3
✓ 2 bad experiencesI put in my bad experiences and I expected to be reimbursed. However, all Lyft did was say we weren’t pairing you with that driver in the future. That’s good but not satisfactory enough. I expected a credit. First guy just dropped me in the middle of some residential neighborhood, (I was going to the Price is right), and told me to get out and walk and look for the address!!! This was way out in LA which I’m not familiar with because I live in Lancaster. It turns out we were way off of where I wanted to go and the address was nowhere to be found. So I had to call another Lyft driver. Since I always plan for incidentals, I was an hour early and still got there on time by calling another Lyft ride, who went over and beyond, and I gave her an excellent review by the way. I seriously feel I should’ve been reimbursed for this trip because the driver and I had zero conversation, so there was no hard feelings for him to tell me to get out and walk and look for the address. 2nd incident I had a round-trip planned and I wanted to confirm that with my driver he never confirmed it with me. He dodged around the issue and when we got there he left me after only one minute. My determination is that he didn’t want to take me back to my house in the desert. NO REFUND. instead, they told me they won’t pair me up with that driver again.🤔😡🤬.Version: 15.38.3
✓ Worst appWorst app Didn’t got free rides credit even after applying referral code..Version: 5.64.3
✓ Had to walk 1.7 miles in -4 weather due to app issueMy husband ordered a lyft to drop him off at home he put in the address and everything looked good but after he was in the lyft he realized that the driver had stopped 1.7 miles away from our house so he tried to explain to the driver this wasn’t correct but the driver didn’t understand English so he tried to change the drop off on his phone but he received an error and his phone was dying so he got out at the wrong place and walked 1.7 miles in -4 weather when I tried to get in touch with someone over the phone I had to call 3 times the first time I got hung up on so I called again I reached the accident department told the person what happened he transferred me to the safety department who I told the story to and he said that he was going to transfer me to a different department that could help I heard the hold music and then it hung up the third time I called I spoke with the accident department in hopes to get back to the safety department but I was told that I couldn’t be transferred as it wasn’t the safety departments job to help with my issue then I asked which department I needed to go to which the person told me only the app can help me and that there is no one that I could verbally talk to about this issue I told him that I tried on the app but the options given don’t coincide with the issue we were having my husband couldn’t feel his legs when he finally arrived home..Version: 7.73.3
✓ You can’t delete your payment info once you’ve entered itWARNING: you can’t remove your credit card information once you’ve inputted it on your account!! Even if you deactivate your account, they still keep your information!.Version: 5.22.3
✓ Uber is more reliable, quicker and often cheaperLyft has a fantastic idea charging based on wait time, however Lyft cannot put their fantastic idea into action effectively. Ordering with Lyft will leave you disappointed when you don’t retrieve a booking confirmation in the number of minutes promised through the app, expect drivers to cancel at the last minute and expect long waiting time. Use Uber, save time & save the inconvenience. In the meantime, Lyft, improve..Version: 7.48.3
✓ Unable to apply any promocodeThe app doesn’t allow to apply any promocode on signup.Version: 5.64.3
✓ AwfulUber is so much better at least they arrive within the time stated not 20 min later.Version: 5.12.3
✓ Terrible cars and dodgy driversI tried this app for a couple of days recently in Miami and would never recommend it to a single female travelling in that area. The main reason I tried it was for a $15 off deal for two rides, which made it cheaper than other rideshare apps in the area. However the cars that I got were really old and in bad condition compared to the other apps I used. They weren’t unsafe, but they were heavily worn and it did feel like the drivers cut more corners. Quite literally. They would weave in and out of traffic more and swing round corners at traffic lights. Overall it wasn’t a pleasant experience and I uninstalled the app after those two trips..Version: 7.33.3
✓ Can’t use Apple Pay, unusable and harvesting my data!Booking a lyft for the first time, the app refused to accept Apple Pay (AFTER I verified the apple confirmation), and asked me to enter credit card info, which Lyft DOES NOT need (Apple Pay should be enough!). I entered my cc info because I had already come this far, then Lyft asked to scan my card, which it was completely unable to do because the number is faded. In the end, the app was unusable and won’t let me delete my “unusable” credit card info..Version: 6.95.3
✓ Very few driversI used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway..Version: 6.80.3
✓ Not in NZIt doesn't work here in NZ as of Feb 2017 so why is it on our app store?.Version: 4.15.3
✓ First driver refused tripThe first driver Ronald refused to take me once I was in car as the trip was to O Hare airport. He accepted the ride and after I had to wait 20 mins for him to arrive, he said he wouldn’t take me so I had to get back out of the car. I then had to request another driver who was excellent and thankfully got me to the airport on time for my international flight. If I had missed the flight, there was not another until the following day! Very disappointing. Why did Ronald accept the ride and then refuse to take me?.Version: 6.20.3
✓ Waiting timeFirst time used Lyft and thought it’s good. I have to wait 50 mins to get a ride. All the drivers accept the ride and cancelled on last minute. Horrible experience.Version: 15.20.3
✓ Terrible service!Just ordered a lyft, chose the wait a few Minutes option and they bounced me around 7 or more different drivers, all of which had wait times before switching to the next, and then cancelled the ride entirely. Not reliable and not safe when a single traveller being left with no transport even though having booked a service!.Version: 7.78.3
✓ I wish..I do like the platform, and I think that they could do better about dealing with issues that are concerning safety. I was unfortunately place in a situation, when I got into a Lyft car, that was completely hazardous (From my perspective). I reached out to Lyft, and I do believe that I did my part, but it was a long time since they were able to say anything to me, but I did seemingly make a mistake about responding to them. I actually thought I responded to the email. To be completely honest. Since I responded to the email, I still have not gotten a fair resolution. The situation did involve someone having a gun and using the presence of the gun to force an image of an ideal that the driver had accepted. With the evidence that I provided. And they called it was made the day I got enough urgency to see if there was a person out on the to the road and investigate more and asked more of me. Just because I forgot to does not mean that the problem is not in the “so” end it also does not mean it’s one of those things you just gotta let go off because I didn’t follow up. I hope this is something that they see and relate to my situation to us this to help create a safer platform for the riders, the driver and the people who are surrounding us as we go to our places… Ty.Version: 15.47.3
✓ Bad ExperienceMy first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore..Version: 6.38.3
✓ Needs better features for wheelchair userUsed the app for the first time in New York/ New Jersey. The app is good to a point if you are able bodied, no more than 4 people and don’t need lots of space then it’s great. But when you have 5 people and a foldable wheelchair, LyftXL is supposed to be able to accommodate up to 6 people, so why is it such a surprise to drivers when they arrive. I would specify it in the notes to the driver (which also need to be made more visual easier to drivers) and then they would still turn up in cars that were not able to accommodate 5 people despite supposedly being the choice of service for 6 people. There needs to be a clearer more user friendly approach to those who have limited mobility issues who need to bring a wheelchair that can be folded and put in the back. (Obviously for those bound to a wheelchair or needing specially modified vehicles this is more involved and not the service I mean) but a simple addition of a badge or selection when booking would be good for both driver and passenger to know that the vehicle arriving will be suitable..Version: 7.67.3
✓ Not worth itEvery time I ask for a Lyft they either come super late. Also if you use online banks they aren’t that compatible with Lyft. Sometimes they wanna work and sometimes they don’t. Even if you use Apple Pay, put your banking information and etc. I’ve had too many issues with this service vs Uber. Uber is usually on the pricier side but you get what you’re paying for. I’ve had multiple rides with Lyft that are supposed to cost around 20-30 max but they end up withdrawing 70-90. You can dispute it and get your money but this is not the customer experience I was looking for. My bank account has more than enough money to cover my rides but it’s the constant hot and cold with this company. They’ve made me late plenty of times and I know I can’t blame the drivers because traffic and etc but when your ride gets canceled 4-7 times that’s just ridiculous. I don’t tip low and I always leave positive reviews on each driver no matter what. If you made it to this point thank you for letting me rant but anyways use this app at your own risk. If you plan to get a Lyft plan 1hr or 1:30hr ahead. Try to not use a online bank. Maybe use a popular bank with actual branches. My chime account gives me trouble with this app. Even my Chime bank have confirmed the transactions shouldn’t have declined and there’s no error on their end. Lyft please do better.Version: 15.19.3
✓ Switch to uberLyft is ridiculous my driver was clearly drunk and was driving so carelessly. I msged them to inform them. There only response was you should’ve gotten out of the car. I was on the highway. They wanted me to get out on the side of the road? Lyft doesn’t care about you. Only your money. Please use uber they actually care about customer service..Version: 5.66.3
✓ Dislike this for two reasons1. Lyft is not available in the UK and I think it ought to say “U.S. only” or similar in the app blurb so that I don’t install this unnecessarily. 2. Once you have given your details to the app you can’t delete the account (i.e. when you realise you can’t use it as it’s U.S. only), only deactivate according to heir website. Except I cannot find how to do that per their seemingly outdated instructions 🙄.Version: 4.49.3
✓ Worst support, extra chargedAvoid the use of this app. They have no support, charge for no reason, drivers have loopholes to fool around and charge extra.Version: 4.52.3
✓ Rip offQuoted $21 for a ride from Disney Caribbean resort to The pirate dinner in international drive. Slight but if traffic on the i4 the driver takes a detour to international drive where there was more traffic. So driver does a U turn and goes back onto the i4. We arrive less than 5 minutes after the quoted time. I then receive an email telling me my ride has now been charged $36 for traffic absolutely disgusting. Deleted app and so has everyone else I know. DONT USE.Version: 5.90.3
✓ Payment IssuesReader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind..Version: 6.96.3
✓ Waiting for responseI am still waiting on a return for an incident that happened on my Lyft trip of being dropped off in an unsafe environment! Will not be using app anymore!!!.Version: 6.21.3
✓ Ruined.Every time I try to request a ride no one is available and it takes up to an hour to get someone!!! This service is ridiculous and you guys shouldn’t be running if your not thinking about your customers. Not only does it take 20+ minutes to find an actual ride but if you decide that’s way too long and you could bus/ walk faster to your destination THEN RIDE you get charged $5 straight from your account. Outrageous..Version: 6.30.3
✓ Driver Decided To Stop For Breakfast On Way To Pick Me UpI just had an unbelievably inconsiderate experience with this service by a driver named Raymond in Tulsa, Oklahoma. I have ridden with Lyft, many times, and had mostly good experiences. Today I needed to get somewhere on time, and this driver decided to stop off for donuts, which I could see where he was on the map, and have breakfast. What I don’t understand is why he is excepting rides and then stopping for breakfast instead of just having breakfast and then starting to except rides again. I always try to be considerate of drivers and be waiting for them out by the curb when they pick up. Today I waited and waited and waited. Finally, when he arrived in a different car that was pictured on his profile, I asked him if he had stopped for donuts. He did not answer the question and chose to be silent. So, I asked him again. Then he told me that he did. “We’ll a guys gotta eat!”, he said. and I told him he should eat on his own time, not mine. He was totally unapologetic, and told me most customers don’t care. So, I asked him to let me out of the car which he did. THIS PART IS IMPORTANT: Lyft has no customer service. Literally none. There is no human to talk to. There is no way to report this guy that I am aware of. I searched and searched, and all I could find was ways to report bad customers. There were ways to report the condition of the vehicle, but not the behavior of the driver..Version: 15.25.3
✓ Order process more confusingI’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars..Version: 5.38.3
✓ 😡🤬.Version: 5.63.3
✓ Rip off!Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!.Version: 5.71.3
✓ UnreliableEven though the service is a bit cheaper than others but they let you down when you need them and usually you have to wait extra time for drivers i had to wait 10 minutes for a driver in -30° weather and when the driver got close the ride was canceled so i had to wait another 10 mins in the freezing cold so not only i was late i was stuck in that weather I have been using both uber And Lyft but this made me change my mind about them since they are not RELIABLE.Version: 5.64.3
✓ Driver canceled just at last minute.I came here after 20hours travelling and was waiting for the Lyft however driver canceled it at the last minute, very disappointing. I re-booked the ride and just hoping I won’t get charged twice..Version: 15.15.3
✓ Update almost cost me time & moneyI was having trouble getting the app to load so I went to see if it needed an update. One was available so I updated it and then proceeded to schedule my ride. The scheduling process went perfectly fine, then the app just stop notifying me of anything. I scheduled a ride for 1:45pick up. My driver arrived 10 mins early and the app never even told me he was there. I kept refreshing it, trying to see the drivers location and all it would say is driver is 9 mins away, when he was already sitting in my driveway. Luckily he was kind enough to wait, so when I got in the car I tell him why I kept him waiting and apologized. We drove for 15 feet before the app ever acknowledged he had arrived and I was at my destination before it realized I was in the car. This isn’t only extremely inconvenient as I was going to work. It is also unsafe, what if I needed to notify the app of trouble. Luckily the waiting fee was waived, idk if that was his choice or if it was automatic due to the glitch. But 10 mins before I scheduled is a lot of time when you’re trying to get out the door and when someone is waiting for you. This could have gone way worse for many reasons, this update needs to fixed immediately.Version: 15.19.3
✓ Awful!! I would 100% never recommend!This is absolutely awful. You pay extra to have the lift there within a guaranteed shorter time period and then it changes, you have drivers telling you to cancel rather than pass it to another driver. We had a guaranteed lift within 11 mins, this soon went up to 33 minutes when we’re already stressed about getting a taxi to catch a flight. Uber are much much better.Version: 7.18.31
✓ Can't use in Canada with iOS 9?Pretty insane that you can't update to the new version (the version required to use the app in Canada) unless you are on iOS 10 or higher. Looks like Uber will continue getting my business, hopefully their prices will go down with Lyft's arrival..Version: 4.49.31
✓ Waste of timeI spent 10 minutes entering all my details including credit card only to find out it is not available in my country. When it starts you should be told this before wasting you time setting up an account. Uber is available in Brisbane Australia. Lyft is just a time thief..Version: 5.38.3
✓ Driver was late, made illegals U turn while being rudeDeleting App after I get my money back!.Version: 15.45.3
✓ Absolutely Over It!If i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request..Version: 7.10.3
✓ Rip Off in NYCDrivers manipulate surge in the city just like Uber drivers. Tried using it and couldn’t get a driver to pick me up, they kept playing the surge game. They would accept a job and just wait and not move. WHAT I DID DO WAS GET A CAB AND IT WORKED OUT CHEAPER EVERY SINGLE TIME (10+) sometimes by 30%. Don’t believe me try it. In NYC cabs are a cheaper option..Version: 5.84.3
✓ Lyft no good for nzDoesn't let you enter your NZ mobile number making it useless here in New Zealand.Version: 2.10.2
✓ Not for AustraliaLiterally is the point of making it so I’m able to download this app when it’s not even available in country/location for use???.Version: 7.39.3
✓ Waste of time.Just downloaded the app from the Australian App Store. Went through all the signup process, gave all my personal details, then try and use the app and it’s not available in a small town like Sydney!!! Waste of my time. Back to Uber I guess..Version: 5.64.3
✓ Horrible appA million times worse than Uber. The app freezes. It changes the drivers on you unexpectedly. It makes you wait a very long time for a driver. I would not recommend this app to anyone. It’s trash. Everything about it is trash..Version: 6.32.3
✓ Great service but long waitNot enough drivers most of the time have to cancel and get charged for it. If the wait is past 8 minutes, you should not get charged to cancel. The point of the app is for convenience, half the time I could hail a cab quicker..Version: 5.34.3
✓ Crap to start, but ended on a highCrap to start with as we booked a ride it said 12 minutes at $53, then as we was waiting in the cold for it, it came up again after the 12 minutes and said you need to rebook, so rebooked and the price went up to $ 57 and another 15 minutes it arrived we was very cold waiting, but driver very nice, very very good..Version: 15.4.3
🙂 Lyft Positive Reviews
Lyft works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lyft.
⛔ Lyft Problems
