Clash of Clans App Negative ReviewsSupercell

Clash Of Clans Negative Reviews

4.7
4.75927 star

Total 71 Negative Reviews

Clash of Clans App Complaints & User Negative Comments 2024

Clash of Clans app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Clash of Clans? Can you share your negative thoughts about clash of clans?

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Clash of Clans for Negative User Reviews

Really Bad ServiceMy brother tried to get onto his account for after about 6 months and it wouldn’t let him on. So he emailed the Customer service thing and they just banned him for phishing! Even though he had all the passwords and emails he needed to sign in! Even the account number! But they still just banned him! Its such bad customer service and they didn’t even try to help him. Not to mention his account was so good with maxed out level 12 town hall! Will definitely not be recommending this game to anyone else.Version: 13.180.12

Idk...I’ve been playing this game for years... and there is a lot that has changed.. I think the worst part that has changed is the global chat. That was prob the best part. You got to talk to all kinds of people. Talk about their clans and how things ran in them. But now you just have to guess and pick a clan. Don’t know if they speak your language or around your age. If they talk a certain way in their. Who knows?? You just pick one and go with it and keep jumping till you find something. Then the time wait on stuff is crazy. The best part is the new challenges you can do to earn rewards. Since everyone is most likely broke as mess since everything costs sooooo much. I’ve even spent like $5 on this game and that barely put a dent in what I needed to upgrade. It is a fun game to play and talk to people in but that part is cut out for some reason.. literally the best part. It made clan finding easy! Also I don’t really care for the other castle thing over the sea.. a lot of people don’t care for it since they are grinding their main base all the time. It was way better when it was simple. Just a base, clan, clan wars, clan chat, and global chat. But the loot after you get raided is nice! Really like that feature! The others people don’t really do except clan games. Great rewards in that! That’s it for right now I think. Well time to go hop in and out of clans all day to find a decent one I fit into and like 😒.Version: 11.866.17

Builder baseHome village is pretty good, but the builder village needs work. It’s a good idea that works well, but either the matchmaking or trophy win/loss needs to change. Opponents are pretty random, so it is quite luck based whether you get someone who is fair competition. Controlling who opponents are will make this fairer, or lowering the trophy loss will cancel this out. Also, the Builder base AI is not in a good state. Builder base is no longer considered new, so having a broken battle machine with a real shoddy targeting system is no longer meeting Supercell standard. The same applies to the builder base troops. It does not feel like they have intelligent AI that is useful like home base troops..Version: 13.0.31

BrokenThis WAS a great game! Unfortunately after a little over 3 years of playing, the recent updates have killed the game enough to make me consider stopping playing. Apart from the gem perks, builder base is POINTLESS! The Vs battles are so inconsistent, you either have a good run of wins, or get hammered by archer snipers who waste every second of your boost! The Clan Games were a nice little distraction at 1st, but they have now become just a repetitive grind, with the same challenges over and over! Which is bad enough in itself, however if you’ve been fortunate enough to progress to the higher leagues, they’re made even worse by clouds! Oh I do hope you like clouds! Raiding has become almost impossible for casual players. You’ll easily spend 3-4 minutes watching a magnifying glass circle clouds until a village you have no chance of winning against eventually appears, press next, go boil the kettle and by the time you get back, you might be presented with another impossible village!.Version: 9.434.14

Cannot login, no way for supportMove me to China server while I am in Canada for many years!! please fix this or we delete the game cannot login now, change to any language didn’t work Cannot get to support. You guys always ask people to find support in the game, but now I cannot even get into the game..Version: 14.426.1

Not spending another dime hereThey remove global chat because it’s too expensive to moderate? Are you kidding, so how does do the other way smaller games manage like runescape. What about clan chat? Going to remove that next to “protect” children from bad language and grooming? If something like that is going to happen it sure as hell won’t be on global which is full of randoms, it will be in a clan chat. Such a stupid decision. As if Supercell doesn’t already make enough off the game to support 🤣1.6 billion revenue and 635 million profit, yup can’t afford global chat lol.Version: 11.866.17

Trophies need to be fixed in my opinion!!This game is the only thing I play during my free time but the one thing I hate n yes I know hate is a strong word but I hate the fact that in a lot of attacks you may carry out that if you were to fail a attack you can lose almost double the trophies you would if you were to win your attack which makes me wild since I’ll be grinding non stop on the game for star bonus n almost demoting myself down leagues cos of losing some attacks!! Say for instant I was a tryna achieve my star bonus I carried out a couple attacks to only lose them both 49% (which means no star unless the townhall has been destroyed) and losing roughly 40+ trophies but the trophies I would have gained if I were to be successful with my attacks were less then the trophies I would’ve had taken off me if being unsuccessful with my attacks😡😡😡.Version: 14.211.9

Too expensiveNow don’t get me wrong the game is great fun and good quality... however it’s only possible to get anywhere if you pay tones of money buying gems or other items from the store if you don’t do that you could honestly be playing it every day for years and not really get that far but if you had money to spend then you could do it all in seconds, it’s also very clear to see when looking at other bases who has just thrown money directly at it. I can understand they need and want to make money but everything is costly in the game that without paying it’s constant waiting days if not weeks for one building to be completed it’s ridiculous and not to mention you can tell the developers are finding more and more ways for you to spend money one example is when in multiplayer searching for a base to attack literally every base is way too high a level compared to yours so in order to do any real damage you have to drastically improve you’re troops/base which in turn then gives you even harder bases when you search again it’s just money grabbing but other wise it’s good potentially if they stopped being so money hungry and put love back into a game.Version: 13.576.3

Rip CoCCoC dead after global got removed.Version: 11.866.1

Addictive Game, no support for issues caused by Bugs.The intended addictive nature of the game draws you into spending real money. In my case, a bug in the game prevented me from receiving in game benefits. After spending a decent amount of real money in developing my village in anticipation to utilise my entitled ‘Season bank’ funds, I subsequently never received the entitled gold, elixir and dark elixir. SuperCell support were completely uninterested in solving the issue. It actually felt as though I was dealing with a bot, and this maybe the case. 1 star because the addictive nature of the game is designed to get you to spend real money but there is absolutely no support when needed to rectify issues caused by them. Wasted money, uninstalled app..Version: 13.369.9

Terrible updateThey have destroyed a game that everyone loved to play. Now only players that want to spend money can improve. Lower players can't farm anymore, that was the main reason why I enjoy playing. Now you can't even do that. Why Supercell why.....? :(.Version: 9.105.11

Getting boredOk so my cousin and me like to play Clash of Clans but we like competition so it was way more funner but one time went on we thought of quitting and it was pretty hard to get the right base as time goes on it seems like we’re doing the same thing over and over again which is kind of boring if you ask me so I deleted the game for about two years and one year and I re-download it was fun but it hadn’t change over the past two or one year in the updates are not really that big it mostly cost money to buy stuff and the only thing you could enjoy in this game is when you spend money which I think you shouldn’t do that show me my cousin quit it because it was too boring it had no updates and repeating over the same thing in the game because you upgrade your Townhall keep on upgrading it then afterwards it’s not very fun because you keep on doing itI wouldn’t do it if you would spend money but if you would spend money on this game this game would be fun for you also try find other people to play with because you got competition and stuff you always want competition with your family members but great game though also when you try make another account to play it again it’s fun but also it takes a lot of time also it’s pretty easy to like level up your base but great game though I like this game a lot but I’m gonna start to be boring..Version: 14.555.11

Im starting to hate this gameDear money grabbing thieves, I am beginning to hate this game. Everything takes like 2 weeks to complete, there is a lack of “are you sure you want to do this” pop ups, and it is very expensive. I have wasted 3 years of my life with this game, and nothing but a virtual village to show for it. I would give zero stars, but I have to give one for this review. The money grabbing cheats known as supercell need to either get rid of this game completely, or optimise it. In the builder base I was about to break 2500 cups, and then for some reason, I went on a huge losing streak and back down to 2100 cups, and as a bh6, I kept getting bh7 + 8’s when doing versus battles, and I was essentially forced to rush to bh7. It’s a huge shame that this game has gone to this state. Construction times need to be optimised. Given the audience that supercell is targeting, I don’t think 7-13 year olds are prepared to wait weeks for one upgrade, or be like the 20-40 year old coc youtubers that get tons of gems from sponsors. This game is in a crap state at the moment, needs to be fixed, and rounded out for ALL players, and not favour the top players..Version: 10.134.15

Great Game should play.I’ve been playing clash of clans since 2014 or late 2013 don’t remember exactly, it’s a great game and is unique or was when a crap ton of rip offs were made of it’s fun attacking other people’s bases talking to people in your and having clan wars and clan games it does take a long time to upgrade stuff but I don’t mind it’s a pretty casual game that you can play 10 or so minutes of at a time there’s nothing wrong, for me that is with the game itself except dealing with people of higher town halls attacking my base cause there in the same league or 1 or 2 ahead but I don’t mind since gathering resources is rather easy. The only actual complaint that I have is not with the game but game support or whatever it’s called since I got banned for phishing even though the account was my mini, the first or second mini I made and just wanted access to it not actually play on it since I have another mini now it still pisses me off cause why would a townhall 11 risk getting there account banned for a townhall 7 like bruh even if it was fishy it had a name identical to mine except with 3.0 but whatever. The point is the game is great and you should play it and it’s fun but it doesn’t have so great player service so don’t be surprised if you get randomly banned for something dumb, but it’s a definite 5 star game just gave it a 3 star review cause of the service..Version: 14.211.9

ACOUNT RECOVERYSo went to recover my account and i couldn’t remember everything to the exact date now that account has been permanently banned and i can’t start a new base on my phone.Version: 11.866.17

You sud care more about your customers n not about apple !!!!Likes many others that recently gave you bad reviews, i too must express my disappoinment with this 2020 logmas update. I have an old ipad n no longer able to play. Thanks a bunch on your decision to support apple more than your customers that already spent hundreds of dollars, or even thousands, to play this game. One thing you must be aware of, the decline of people playing this game already massive due to the age of it, but now you just done yourself a huge favour by throwing away even more players to favor apple. Wish you a jolly empty pocket for future ahead..Version: 13.576.9

Read this policy upgrading Time and dealsFor one your policy on being banned and reporting is stupid I understand why your team took away global now I’ve had this name for years And got A 7 day ban now after my ban I’ve been attacked trophies trooped constantly good game when you first start off after that your waiting A week and it’s not fun I guess that’s how you Get people to buy stuff but it’s annoying on the time and how you pro long the game I get on Rarely it’s boring after a while because you have nothing to do and after you can’t upgrade and have to wait 9 days it’s not fun anymore you wasted your time on making a new builder bace honestly could have just stayed the same it’s alright you need to find a a way to take away that overly long upgrade time not only on buildings on hero’s as well 6 days and im only upgrading it too 52 we have 85 levels come on So aggravating back to the name problem when I got banned I expressed that I’ve had that name for years and apologized for it and said I would change it then you ban me and change it so what’s the reason for banning me for 7 days get out your feelings it’s a name and now you banned Me and the gems and deals you sound crazy as heck if you think im going to spend that for something so small it’s not a lot of money but for what im getunt I Must be a fool no more Good deals honestly I earn my money so you got to try better than that.Version: 15.292.15

Bring back globalIta been hard to recruit people for clans now without global because the new system doesn’t work good it find good th but all of them are ALREADY IN CLANS bring back global or I might just delete the app.Version: 11.866.1

Low wifiSo when I use the app I am having a great time but suddenly I have low wifi I try and get more the low wifi sign is still on my screen. Also when I attack it may come up in the middle of the fight and the fight finishes I’ve gotten a three star but when I watch the replay it shows that I only got like 10% because I had low wifi. I don’t know if it’s a bug or not but please make its so you don’t get lower than what you actually scored because it’s really frustrating. It might be that the low wifi sign comes up like only when I place some troops but not the others so it might only count as the troops I used and not the ones I didn’t us before the sing came so please fix this because it really is frustrating..Version: 10.322.27

Account recovery, bad customer serviceI’ve played this account for about 2-3 years and recently broke my phone and had to get a new one. I installed the game to the game not bringing the account I used to play but a new one. I hadn’t set up a supercell ID on it so had to contact support to recover it. I gave them all the details they required etc: name-undefeated, clan name- cedar elite with multiple ss of purchases bought from the game from my Apple ID account. They came back to me saying this……… We’d like to offer our help to all players whenever possible, but it appears that you’ve been trying to claim a game account that does not belong to you. Trying to access someone else’s game is not only a violation of good sportsmanship, but a breach of Supercell’s Terms of Service. After the warning ban of 31 days, any further attempts to exploit Player Support in this way may lead to the permanent closure of your game account. Accusing me of trying to steal someone else’s account. Is this what good service is about nowadays. I expect an explanation or I’ll be taking this further. I can easily produce evidence of photo ID, me accessing my Facebook that’s linked to my account, videos of all the purchases made on the account on Apple ID and even bank statements if need be..Version: 14.211.9

Awful UpdateStill awful not being able to 'gem' barracks 1 by 1, same for spell factory, Bad Greedy move! Worse is the league system!!! At th 9, I continuously have to fight myself back up to champion 3, because th10's & 11's that reckon they are only Master 3's, 2's and 1's, crystals 😧and even worse (gold, etc) continuously float over my very expensive 'useless' walls, decimating me and taking 20 + trophies every time! All I am offered, when looking for a battle is th 10's & 11's. Leagues need to be sorted!, Th 11's should not be able to attack th9's at all or lower, which does happen! This losing trophies at their levels Needs to be sorted! Make it fun for everyone, not pay all this gold for walls and guess what we will make it futile by letting a floater, float all over them because your only a th 8/9! Trying to get a revenge attack is mindless, if you ever can, there's no point because there are no trophies on offer because they're playing the league system and are so low down the supposed ladder that we have to feel sorry for them because even though they have a th 2-3 times higher than you they are 3-4 times lower in a league than you are, haha!.Version: 9.256.17

Clash of clansGets boring after awhile but other than that it was fun while it lasted..Version: 9.105.11

Annoyed by COC againSuper cell, I’m travelling alright, around the world and doing all great things, just been to The Taj Mahal and after I was there, I played a game of COC; now my clan knows I’m travelling for a year and I informed them that I won’t be consistent, their all a sound as a pound with that knowledge. Yet what I’m not okay with, is how stupid this game is, now most people phones are reliable to a certain point but c’mon, I’d of imagined by now in 2022 that video/phone games who have the ability to quick save or keep the progress I have and didn’t make VIA playing the game; and to have a massive game, still lacking in what I believe to be an easy fix, is extremely annoying. My issue is I was in a clan battle, my phone died and I lost that attack and bc I used one spell potion, WHAT? That’s my full attack.. oh and because the phone was basically dead, I didn’t even tap the destructive spell on the enemy base on purpose, that just happened in its own wee right… soooo yarp. Pretty cool, never going to get tht moment back but hey.. COC 🥲🥲🥲🥲..Version: 14.635.6

No supportFew months back wanted to play again after a few years. Download the game and contacted support. Ended up banning me accusing me of trying to steal my account. Won’t even lift ban to let me start over even after spending hundreds..Version: 15.0.4

It’s good but a bad flawI love playing coc because it’s fun and addicting thus the rating but because it’s not a 4 star or 5star rating is because of supercell banning me for no reason so what happened was me and my dad started playing coc again and I got up to a town hall 5 and he was a town hall three and I didn’t know you could recover a lost account then my dad found out how to get his old account back he was a town hall 12 and so he just gave them what the town hall level was and the name of the base the clan his name and the tag and he got his account back so I wanted to get my old account back too and for two days supercell support asked for information such as what phone type the account was on and the name and clan etc me and my dad were in the same exact clan and after they ask one more time in the morning for some info they banned me due to an account phishing attempt supercell support had no reason to ban me and the only reason I can think of is because of the lack of information since it was a year or two ago and the fact that my town hall 5 had progress which is no where near enough evidence to ban me for 31 days and so if supercell support doesn’t help unban me then I will lose a lot of respect for the game and being worried if I will lose my account because I didn’t get a warning or was banned for 31 days will ruin this game for me that’s all I wanted to say and I hope supercell helps and I can change my review and fix this mess.Version: 14.0.9

Bring global backI don’t really care about the new changes to clash but taking away global is taking it too far so bring back global.Version: 11.866.1

Bring back global chatNever been so disappointed when i saw that global was removed. been playing since the first year it launched and i’m gonna delete it. this game is dead. they keep adding features that doesn’t make sense. why ?.Version: 11.866.6

The game is digressingI’ve been playing this game since it came out and I meet most of my good friends on the game trough global. Since 2012 every update has improved this game with a few bumps here and there but taking out global makes all those updates feel like nothing. I get on and I feel alone half the time when it used to be so lively and fun. Global was a place where I could show off my achievements in the game and how high I could get. Now I feel like there is no point to pushing and now I just sit stagnant wondering if I should delete the game or not..Version: 11.866.17

Broken builder base matchupThe clan games were an awesome addition to the game, however Supercell still refuse to fix the broken builder base matching system. When more than half your battles are against a builder hall one or sometimes two levels higher than your base (along with their overpowered defences) it makes the builder base a waste of time. Despite them going on about "fair play", they still refuse to increase the weighting of the builder hall level so that you get a fair matchup. When they fix this issue then it will be a 5 star..Version: 10.322.12

World chatCan you please bring back world chat it’s much harder for me to find a clan that wants me. It also made the time pass while troops are training, or waiting for a build to finish upgrading..Version: 13.369.29

Money hungry....Thanks a lot for making poor people feel like they’re not going to be able to get as much enjoyment out of the game just because of money, apparently the billions of dollars you guys have made off this game so far wasn’t enough..Version: 11.446.15

Rage quitting:Bring global back!Okay i have been playing since you guys started. Since i had this we had global, really no issue other than racism, inappropiate stuff being said and bullying, so on so forth.. I actually liked global and did not realize this until it was too late. So pleaseee bring global back! I'm telling you, we try to recruit and "inbox is full" it would take months and months(trying to get people hooked on the game i know.. money blah blah etc) to build a clan when you are in silver and gold league. It took me 7 years on/off to get to gold 1. That was rushing to th5 then i maxed everything out from there(little things are whatever as of right now) now im max th8 and miss global. Point is, lower th's will not be recruited unless one small clan here and there, bad recruitment idea. I'm telling you there will be many more complaints to come from Leaders of high level clans such as level 7+. We are struggling to keep people in the clan as we do clan wars, cwl, and clan games. We keep everyone involved and we are a level 17 clan that was established in 2014 by Demonous. As an elder and a player that has been here since day1.. I say bring back global chat! You kept it gor 7 years, you can still have it now, minor problems to fix but thats it. You managed to keep up with everything so WHY NOW?bring it back..Version: 11.866.1

Random accusation of phishing after trying to get my village back.I logged into this game after 5-6 years. My village i’ve spent a fair bit of money on wasn’t there. I contacted support OFF THE SAME ACCOUNT. PROVIDED EMAILS+ RECIEPTS and they banned me for phishing and wouldn’t even let me reply to the accusation. Genuinely disgusted these people have stolen from me. DO. NOT. GIVE. THEM. YOUR. MONEY. This exact thing has happened to my younger brother too. They are not interested in helping and are happy to accuse paying customers of being fraudulent because they can’t be bothered properly investigating cases..Version: 14.93.14

Ten year review from a veteran player.The developers would probably never read this, but for anyone else here goes. I started playing Clash of Clans for over 10 years ago. Without a doubt this was the best mobile game I played at the time, made new friends and had a blast. I formed over 3 clans that are still very strong till this day. However I left the game in 2019 (burnt out) came back in 2020, left again in 2021 when I was almost fully maxed. Now I was considering coming back until I saw how so many things have changed, the game is even more beautiful than I left it. However, I quickly realized why I left the game as soon as I got back. The upgrade times are absolutely ridiculous, 19 - 21 days for just one upgrade, and I have over 100 of them. Which means I could spend almost 2 years just trying to get maxed if I decide not to spend money. Not to mention the time to upgrade heroes and troops. I love this game a lot, anytime I want to return I immediately get demoralized and quickly reminded why I left in the first place. If more emphasis can be put on resource collection as opposed to upgrade time, this game will be so much improved and it will see many old players come back. The walls are another set of grind, but I don’t mind those because they upgrade instantly. If you’re thinking of playing this game, download it and have a blast, but be warned that after about 8 months the real grind will begin to set in..Version: 15.547.8

Returning player- Why I left and am backI think this is a game great game and I love the competitive aspect of it. I always want to see my base being raided and how I can improve it and also raid others. I want to focus on strategy and improving my base and rearranging as well as seeing which combination of troops is most effective. I had this game back in 2017 and played heavily until it got to the point where every upgrade took almost 12 days… and I couldn’t wait that long just for one cannon to finish and not really see any outcome in my defense. It killed my engagement in the game. After all this years I came back and even spent money for builders so I can upgrade more at once and I’m already back to 1 day for upgrades and remembering why I left to begin with. I don’t mind 1 day for upgrades but I think that should be the max it should take for upgrades, maybe a day and half so I can stay engaged and not feel like I should only touch this game once a week when my upgrades eventually get to that point. I would encourage the game to focus more on resource collecting being the time consuming issue and not the actual upgrades. This encourages engagement and encourages players to keep raiding each other for resources. The more battling, the more fun, the more likely I will stay with this game. Please put a limit on how long it takes to upgrade. PLEASE. I don’t want to leave this game back like I did in 2017 but will if it takes too long. Love clash royale tho..Version: 15.292.15

HQ BonsaiI really enjoy this game, but today I lost a builder battle thing. BUT I had a higher percentage (34%). It was weird the other guy got 30% but had a star and won? I'm very confused by this..Version: 9.105.11

Great Game but Needs AttentionThe idea behind the game is definitely a good one but it’s almost as if the producers have lost their way. Everything is soooo expensive it takes an inordinate length of time to get anywhere which is why it’s so tempting to buy gems to get the job done. I understand it’s a business and money must and should be made but not for everything. The game is losing its intention. Please rationalise exactly what it is that the player is supposed to be achieving and how. Many of the weapon levels are just wrong when compared to the rest of the game items and army members. Also I’m trying to update to the latest but it keeps taking me back to the home page where it tells me there’s a new update available. Can we please just have an ‘Install’ button please. I’m still not updated. Also, as I have requested before, can we please have some way of seeing who it is that has donated troops rather than having to constantly say ‘Thanks to whoever donated’. We can’t all be constantly sat in front of Clash waiting to see who it was. We need to earn some money in order to pay for the game items !!!!.Version: 9.256.26

Bring back global chatI loved this game and I still do, but when they removed global chat that took away a lot of my love for the game. I know it was toxic af but that’s what made it so good. Like how are you gonna take offence from someone who you’ve never met and probably lives on the other side of the planet. I know it was toxic but that was one of the reasons I played the game, like without global chat I can’t recruit people to my clan, and I just feel alone when I play. If they brought it back I would change my rating to 4 stars..Version: 14.93.6

Don’t play this gameI’ve been playing this game for four years. Some day support team just locked my account for no reason..Version: 14.635.8

Way too expensive and much too long upgrades.Clash is a wonderful game but it is plagued with non game nuisance like upgrade timers and artificial length. The game could be about playing it but it becomes just about waiting for upgrades to finish 95% of the time. The solution clash of clans introduced from the beginning I believe is still just spend money to speed things up. If I wanted to catch up to another player that has been playing longer than me, I would need to spend hundreds of dollars maybe even thousands to speed up something that could be a click of a button. The game isn’t even about raiding to get enough gold or elixir, it’s about playing for a day in between a 3-7 day window while you wait for your town to build up instead of playing the game 3-7 days to earn enough resources to upgrade your buildings. The involvement with clan wars and I guess the rank system are the only thing you could consider to be daily playable progress and you are going to hit a level of base you can’t make progress on until your troops are high enough level eventually anyways. It’s just a shame that this could be a game I play instead of a game I look at. I shouldn’t be angry at a simply game but it’s hard not to when I look at it and can’t upgrade or progress for 5 days while my builders finish making my air defense do ~5-10% more damage maybe. The clan bases and daily incentives are cool but it doesn’t matter when you have full storage for a week and can’t do anything..Version: 14.635.9

Used to be good, but now on the long slide down.Once upon a time, going back some 9 years ago, Clash Of Clans was everything you wanted in a game of this type. It was fun, with unique ideas and characters, and the gameplay was trust worthy. Fast forward 7-8 years, and the games developers have dropped the ball with the basics fundamentals that made them once good. The AI has always been sketchy, but with the introduction of bigger (not necessarily better) concepts, the gameplay has suffered. Characters no longer can be trusted to act the way they should, glitches throughout the game, lack of expansion in builder base to name just a couple of things, is slowly but surely making the game boring. Where once there were some nice incentives to warrant paying to play, now is just a waste of money, and so haven’t felt the need to pay for anything in the last couple of years..Version: 14.426.4

Good game. Terrible support.Played this game for over four years and finally decided to write a review. The game is interesting and constantly updated with new things. But anytime I ran into issue, game bug, account, purchase or anything, the support is terrible. Consider I’ve spent $$$ on the game. It is time consuming to get hold support. The support is 100% prewritten script which has no relation to any of your issue and case always close instantly despite nothing fixed. One of the worst support team I have been regularly dealing with and driving me to the edge of quit..Version: 15.352.6

Bad SupportMy account got lost and I contacted supercell support and all they gave me was all this B.S. about how I need to check my email for instructions and they never tried to help only sending these fake bots telling you your account has been recovered..Version: 11.185.19

Decent game, one glaring issue.Clash of Clans is an alright game, with some fun, albeit unoriginal base building and attacking gameplay. It has a fun art style, and some nice animations. If you reach some of the higher leagues, sure, it becomes grind for 3 weeks or pay to win, it is still a nice competitive bracket. The main issue I have had with this game is the servers. Supercell has the insane amount of players playing this game on just a set of relatively cheap servers. Connection is honestly never stable, they do not allow client side modification, and the servers cannot properly handle the amount of players on at any one time. From personal experience, this device loses connection to the servers at least every 6.5 minutes the app is active. This is not ok. I do understand that setting up new servers is expensive, could shut the game down for a few days or weeks, and may have them lose some money they could've made during that time, but I believe it is the best option for the longevity of this game. They probably don't care, because no matter what people will keep paying them for gems or loot, but if they actually care about having an enjoyable game with minimal issues, I think something has to be done. Apologies for the rant. TLDR; Decent game with nice graphics,not quite original gameplay ideas (fun nonetheless), servers are not good enough for the amount of players..Version: 9.256.3

Terrible supportThere is a glitch where if u delete the account it won't let u create a new one or let u into the game regardless of deleting and reinstalling the app Ive found many ppl with this same issue and there is no help provided people just say "that's your fault" and supercell is less help why is there no create new account option!.Version: 15.547.10

HackedI cannot access my account because it says that there is another device connected! My base has been changed and almost all my gems have been used! This is now the second time that this has happened and it is always when I get really good!.Version: 9.105.11

Блокирование игр для детей из России и Белоруссии недостойно серьёзной организации!Блокирование игр для детей из России и Белоруссии недостойно серьёзной организации! Позор для разработчиков и собственников!.Version: 14.426.3

It is not the same game.While it is still called Clash of Clans, it is not the same game that I grew up with. Everything from getting rid of global chat to not having elixir costs for troops anymore have cheapened the playing experience. However, while the developers have come up with new updates that keep the current playing population pacified, I, for one, am not content with just new aesthetics and mini games when there are serious issues that need to be addressed. No longer can you go onto the global chat to see who is recruiting into their clan to make it the best, rather, you now use esoteric and unimportant tags that hopefully show you active clans. No longer can you go into the global chat to expand your clan by talking to clashers, rather, you must now use a generated list of clashers that may or may not be active. No longer can you manage your economy efficiently when training an army, rather, you can just mindlessly spam one without a second thought. Most critics discuss shortening the upgrade times but I am in opposition to this. Those who seek to shorten the upgrade times are lazy and have no grasp of the competitive nature of timing your upgrades. Therefore, the developers must bring back the global chat, unit elixir costs in order to make the game align with its original purpose, to provide a place to get away from the world and to immerse yourself into a thriving community of competitive individuals. This game needs more human interaction!.Version: 15.352.8

ClashLost a town hall level 14 glitches.Version: 14.211.0

Plane Crash (Metaphorical)The president (CoC) and his wife (CR) were in a plane (supercell) and the pilots were these great people who wanted something great and so they did. They flew to an unbelievable imagine but then one of the staff wanted a go at flying and so they let him at the safety of him being in the co-pilot seat... 2 Hours Later ...A staff member (NickAtNyte) and a friend Molt) of his were in the cockpit flying on auto pilot trying to make it seem like everything was under their control and they were so gullible they believed themselves but with no proper pilots around and some of the most important and famous people aboard the chances were slim for things to go smoothly and they found themselves headed straight for the ground. From aboard the plane you knew what really happened but from outside you only thought that they had an unfortunate end and people slowly began to lose faith in these amazing people. While this both metaphorically represents supercell I think I might start making a book somewhat like this. Thanks for the Idea... But really Supercell isn’t farting rainbows anymore!.Version: 9.256.19

Great game but has a few issuesI have been playing game from its inception and have enjoyed it, otherwise would not have been playing it that long. The only issues I have is that sometimes I think the upgrades take a little too long to complete. Also, some of the updates and introduction of new aspects, kind of don’t add any value to game play. For example the introduction of the 2nd builder base does not add anything to the game, however I do understand that the designers need to try to introduce new aspects to the game. My main issue to the game is that I have noticed cliches with the introduction of certain aspects like 2nd builder base. One example is that since last major update I have been unable to upgrade my walls to maximum level. I have reported this, however no such resolution has come forth and now I am just wasting resource. This has been going on for several weeks and I am at the point where I just want to stop playing and move on to another game. Overall, great game once you get into it, but disappointed with very recent bugs/clinches..Version: 15.292.15

Globallll :(I believe you shouldn’t have taken off global cause this makes recruiting harder for clans. Global is a great idea where people from different clans especially high ranks can help and give advices to people who needs help! Global was the highlight of the game where everyone could talk and communicate from different parts of the world that they would never expected. Sure, people can be really toxic but there’s a report button for a reason but global is one main reason why clash is fun! Since the new update, I noticed a lot of people is starting to stop playing because it’s getting boring and well global is gone. I think you should have made different globals for different languages, which could help people find the right players and clans, because one of the main reason of getting is negativity between different countries like Bangladesh. This why I think you should get global back and just add different language globals!! :).Version: 11.866.6

FIX itGame Center Achievement doesn’t work.Version: 15.547.11

BugWhen ever I try to go into the app it just kicks me out before I can even get in I have tried to re do it lots of times I even went in the Home Screen the one where you double tap the home button and tried to swipe it up then try it again but it still just kicks be out but when I finally get in I am only in there for a few minutes before it kicks be out again .please fix this..Version: 14.426.4

Update killed my gameSince last update the game won’t open. What a waste. Played for years. Eat a big bowl of 🥖‘a supercell.Version: 15.292.12

Global chat :(Your game is already dying and what do you do remove the one thing that is keeping alive global chat I met every single one of my friends on there and your removing because of spammers and scammers? We already have a mute button and you can’t curse at people on there people have to be more smart online and now your punishing all the others players that used global chat when nobody in your clan was on or if your troops were cooking and for new players their not going to have any fun new players always would go on global chat and talk to clan leaders and then get into the clan and now that’s going to be hard just because you guys add a new feature to find clans that Doesn’t mean anything people like to talk to new people all around the world interact with people virtually and now you remove all that. I’m done with this game and Half of your fan base is too your remove the only good thing in the game it’s over your game is dead. Give it 2 months unless you add it back your game will stay dead farewell..Version: 11.866.17

MrIt's a pity you didn't think to take into consideration players who have an older I-Pad and suddenly I can't play and download the older version of C of Clans , the players and the village I have created are no longer accessible to me. So thanks you inconsiderate people . Why didn't write some kind of warning and let players know that's what would happen if they try and download the new update. To say I'm disappointed is putting it lightly. All you are is a money grubbing bunch of greedy A---- holes, if I had known what sort of people you where I wouldn't have spent penny on your game and I hope there where other players that got burnt and are as disappointed as I so thank you NOT.Version: 13.576.9

Help & Support Woefull?Been playing this game for approximately 8 or 9 years now. Really enjoyed playing it. However….. If you ever have a problem, your wasting your time with Help & Support. You are chatting to a Bot, that goes through the same old rigmarole 🙄 saying the same things over & over again. Then they say they will put you through to one of there human friends, which they are exactly the same no help whatsoever? I tried to expain to them that I’d lost an account, they asked me daft questions like when did you start this account? What devices have you used? What origin of country are you from? What Clans we’re you in? How many gamer tag names have you had? I answered all of these questions correctly & after a couple of hours they banned my other account for 31 days for phishing. Both accounts are mine, had them for many years, spent a fortune on i tune cards for them? I even sent them screenshots of my i tunes over the year’s & my dead base that had been put in a dead clan with aload of other dead bases by supercell? Take a look on Truspilot & you’ll get a taste of we’re im coming from. Your wasting your time with getting any help?.Version: 14.426.3

RidiculousThis is unbelievable I switched phones and lost my account but it still shows my account on my old phone but then when I try to log into it it wants me to sign into my supercell id but won’t send me the code when I request it it’s ridiculous and there is no support for anything.Version: 15.83.26

GlitchyI go to fight battles and all of a sudden all my troops are randomly placed while I'm fighting and it sucks.Version: 9.105.11

Growing ever frustratedWhile I have been playing this for many years now, I don’t really see any positive improvements. Time and again it is apparent that people are still using Bots to attack and defend their village.. this needs addressing by supercell !! I see a lot of the time my troops will blatantly walk around or even away from the town hall when they should be heading straight to it, or even in some cases they will right on top of it then decide it’s not good and walk away ... really ?? Now we have this quite ridiculous builder base game which serves zero purpose other than to frustrate further... unbalanced, weaker bases and troop levels trancing over what clearly is a stronger base ... and again troops avoiding the hall or walking away from it after starting to take it down ... the list goes on ... it is set up to make you fail ... I lost a total of 232 trophies on a streak of 10 losses once I have finally broken the 2700 mark ... not been anywhere near that since ... Come on supercell sort it out you money grabbing cheats ... stop swindling the general public and work a bit harder to make it fairer..Version: 10.134.6

Good game, but takes way to long to do stuff without spending money.I’ve had Clash Of Clans of this device for a year, I’ve been decently active and I haven’t spend a dime. Throughout this experience I have found it difficult to make progress. All my friends get to gem there way to new Town Halls, and I’m stuff year at a 100% done Town Hall 7 for the past 3 months. There’s no clear progress when not spending money. And I think upgrades take to long and it ends up being pointless to play. ( Would not recommended if your not willing to spend money ) There are no adds by the way which I love..Version: 11.185.13

Offers are too much money!The offers are too much money! It costs like $110 for a whole bunch of gems that you will blow off in a week!! Okay game, but offers would be way better off cheaper..Version: 11.651.19

Terrible builder base ladder systemMatching making against bases that have more camps then you and are a higher town hall then you is not fair. Then you a penalised for for not only successfully destroying their base but you are penalised for your base not holding up in a defence. Terrible system, obtaining gold is too difficult because of how little you are rewarded with and how difficult it can be to even win one attack when you don’t have enough troops for a base you don’t have a choice to match up against..Version: 15.547.11

Builder villageClash of Clans is one of the greatest Mobile apps you can find with this type of gameplay yes, but the builder base clashing system is broken. The AI and the match-making system is absolute garbage. Playing as a builder hall 5 I am consistently up-tiered to builder hall 6 & 7 and it is completely unfair. When raiding a village at the normal village you can get maybe 1 or 2 stars against a higher town hall but when the amount of damage you do is a deciding factor if you win and the enemy has a stronger army and stronger base, then it’s mostly impossible. Sure, you get the inadequate player who is either rushed or just plain bad, but the advantage of having a higher base over your opponent is making it almost unplayable and the opposite of fun, frustrating. The AI is also complete garbage as most of the time you’re stuck wondering, “WHY ARE YOU GOING THAT WAY!!!!”. But both bases have that problem, but the wall breakers took a complete step backwards because they still target wall spikes. The AI also decides to run straight past other buildings to get to the building that was across the wall, which is stupid because none of them have enough health to run past three defenses. I’ve had cannons go past the town hall to attack buildings over a wall too. The AI is completely unprepared for handling walls and the match-making system is completely awful..Version: 13.675.1

Good Game but Supercell can’t seem to fix cloud issuesBeen playing this game for 4-5 years and have maxed my base however as you get to higher levels once reaching Titan level the availability of bases is poor meaning you spend sometimes 5-10 minutes waiting on one or two bases to raid, if they don’t have enough loot then it can be a considerable amount of time. Also when using a training boost it is wasted as you manage 2-3 hits with decent loot if you’re lucky during that hour due to connection issues. For such a large company I find it hard to understand why it is taking years to fix this with promises of “clear skies” from the developer been cited numerous times, and responses like “your one of the best players” and other patronising comments without facing up and honestly answering the question. I tried to get to legend league but due to being stuck in the clouds coupled with the fact you get very little trophies for wins there it is extremely difficult and time consuming and to date I have never made it there through sheer frustration. Good game but in this day and age a developer should be fixing this promptly, or they need to employ someone who can do something about it after years of not being able to fix it. Any other reputable tech company would have this sorted quickly..Version: 11.446.20

TrashI can’t open the app.Version: 13.675.1

Zero way to build an actual clan.This game is such a clubby little scam.. you can’t search in depth beyond just “search for players who also like this tag we’ve created.” They don’t let you search for players in your region. They don’t let you do a broad search to filter results such as “level, in clan or not in a clan, last time online, etc.” you have to make individual clicks on every random profile they gave you based on nothing at all, they could be a way better player than you, and already in a clan, so you waste your time. I have USED their scammy suggestions, and after 100 invites, I received zero accepts to my clan, despite being higher level than many new players. This is done intentionally by design, and we need to find out why a kids “game” and not a micro-transaction “in app purchases” scheme formula, is operating with such impunity. The internet has tons of forums talking about exactly this problem. There’s no way to efficiently talk to people and get them into your clan. I don’t want to hear your excuses either about how it’s because they got rid of the chat. The game devs are intentionally trying to tie those together by not responding to comment, but chat or no chat, you should have an easy to use interface with an actual search box with filter options, that kids can use. This is not a “kids” game. This is another Tim Apple scam game with in app purchases meant to create addiction in kids and turn them all into gamblers..Version: 15.292.12

Money grab company that has zero concern for its fan baseBeen on clash for five years off and on and have never once had proper support or service. All you’ll get is I’m sorry there is nothing we can do if you get ripped off on purchase items (and it will happen trust me) but if they can squeeze a penny boy will they try. Game is good but supercell has zero soul and could careless and f you died as long as you buy a gold pass. Updates have zero character or new gameplay, but just recycled ideas or minor upgrades that will take over two weeks of build time for little to no payoff. Save your time and money and invest in a company that will actually care about its players as much as the player will play the game. Supercell is horrible. Always has been and always will be.Version: 13.180.12

Clash is a good gameClash is a good game overall but the whole thing where you have to wait up to 12 days for a single upgrade to finish isn’t good. I’m currently town hall 13 one star and I’m finding it very difficult to max. Prices are to high for a start, my eagle artillery is max level thanks to a book of building and the end of season bonus loot but I think the upgrade was taking about 14 days to finish if I didn’t have the book I would probably be still waiting. On to issue 2 walls, they are the most expensive thing in the game overall I have a lv 11 wall here and there but they are to expensive to upgrade, personally I think if they halfed the price it would still be to expensive. On to the last issue heroes ad troops, heroes cost to much to upgrade full stop. My barb king is lv 29 and I’m th13 come on it is that expensive and (I know this is gonna sound sad) but my grand warden is lv7 as for the troops I’m currently upgrading loons to lv8 it cost like 10 mill elixir and is taking about 12 days both of those numbers are to large. I think I’m just focusing on the bad stuff to much. Anyway I am so rushed I had to start another acc and max it th by th I’m only a max th5 so far tho and even now the costs are to high. I quite like the game overall it is a good game to play if you have lots of time as it requires a lot of attention..Version: 13.180.16

Boring afAbsolutely pointless (for users) money spinner for the developers. The whole thing is meaningless for users. Whether you spend big (in real money terms) or go the long route of waiting an eternity to build your base and constant bash bash bash to have the necessary resources, there is no challenge here. You get rewarded if you lose and disadvantaged if you win. People will get addicted thinking they are the boss beating up on people who started playing later than them but there is really no point to it all. The majority of players seem to all have the same base design no doubt by searching the internet rather than their own brains. Join a clan and get a few balloons donated to you and laugh when some unsuspecting attacker gets thumped by them. But why? All you get for defending successfully is put into a higher league where it’s harder to win and so takes longer to do everything. It’s a bit of a yawn fest….Version: 15.83.19


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