Xoom Money Transfer App Negative ReviewsXoom Corporation

Xoom Money Transfer Negative Reviews

4.8
4.81314 star

Total 74 Negative Reviews

Xoom Money Transfer App Complaints & User Negative Comments 2024

Xoom Money Transfer app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using Xoom Money Transfer? Can you share your negative thoughts about xoom money transfer?

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Xoom Money Transfer for Negative User Reviews

TransactionI have been using Xoom for few yrs now, never had an issue between sending money, bank to bank transfer, xoom taking the money out of my account right after the transaction has been completed on my end & recipient/s picking the money up at their convenient time until this past couple months. I send money every week, or more depending on my family’s need. Until today when I notice that xoom had just took the money out of my acct today when the transaction had been completed on both mine & my family’s end 3 days ago, so I went back on my bank statements & come to realization that xoom is been taking days now to take money out of my acct, sad to say but yes it somewhat messes up my budget but not too terribly. I just don’t like the fact that I didn’t notice it before! I can’t no longer predict when the money is gonna be deducted in my acct as it varies everytime. I would love that to change back to the way it was but if not I would still love to keep using this app just need to know how many days exactly it’s gonna take before money is gonna be pull out of my acct..Version: iOS 8.4.2

Waste of time, waste of nerveI have transferred money from Uk, first day of sending money i have been waiting that someone would approach me regarding my transaction and finally someone called but unfortunately i missed that call. Second day i called them back and asked if my money have been processed or not then i got an answer that we need your verification documents so i have sent UK’s two very authentic id verification documents and start waiting. Next day i was waiting that someone will approach me that finally my money is processing either my documents are being verified but no response, so that i decided to call back and i was told “Sir could you please wait we will check your Documents now”. Unbelievable means they were waiting my call to verify my documents. So finally that operator told me after a wait of 3-4 days that sorry your documents we cannot recognised so we can’t process your Money. I was shocked that i waste my time and nerve approaching them every day. I was still hopping its impossible that there is no-one yo help, so i have found an option in Xoom app that “contact us if you are not happy with your decision “ something like that. I wrote them everything and till that, its been almost 22 days no response. People who are getting successful sending their money well and good who are coming new PLEASE DO NOT WASTE YOUR TIME WITH XOOM..Version: 6.6.1

Bad customer service, incorrect statusHave used this app many times during the approx 2 years I had it. Had no issues. However it was too good to be true. I recently transferred some money abroad and the app told me everything is on track. The next day the same message and the 3rd day too. However the transfer had not taken place. Called up customer service and was told that compliance had some issues and she transferred the line to them. I was informed that they had kept the transfer on hold as I need to submit quite a few documents. If that was the case why the status on app mentioned it as on track? And why they did not ask for the documents earlier? The compliance team apparently sent me a email which was buried. On top of it I received another email from them mentioning that there was a technical snag and it has been rectified. Called up customer service and they said no - no they haven’t sent any email! In nutshell I think they have lost the plot and I suggest using Remitly app which gives better rates and is hassle free..Version: iOS 6.5.1

Sending money has become almost imposibleIt is increasingly a total pain to send a few hundred dollars from USA to Dominican Republic. You increasingly ask for more and more information about me. I am a person that is a law abiding US citizen and work legally each day and always for a NYC hospital. Yet, I am treated increasingly as a felon just for sending money from my work to my spouse. This is unfair, unjust, unbelievable and ridiculous. Today even a dot in an e-mail address was treated as something relevant and to stop a transfer. Google itself saya that a dot IS NOT RELEVANT in an e-mail address. Then a number of other excuses where levied to stop the transfer, including asking for my current (today’s) bank statement, copy of my ID and what not. We know bank statements take a month to arrive. This is ridiculous. These regulations are reaching the limit of human acceptance. Yet we all know they do not work. Money keeps being laundered who knows how, drug keep being smuggled and the victims are we the law abiding citizens caught I this ironic and useless war on drugs.Version: 7.3.1

It was great until it got BAD.I’ve used XOOM for years, dozens of transactions without a glitch. Even started using to get money for myself when I travel to Mexico. I LOVED this service until my last trip to Mexico this past December. I sent some funds to my cousin - a little over $1K. Went with her to the location I selected only to be told it could take at least 4 hours. We could not wait that long. I had just take. For granted that all my previous transactions were ready in minutes. So I cancelled it and went somewhere else. Same thing so i cancelled and gave up. Then I receive a call from a gentleman in India wanting to verify the transactions I had cancelled. After providing my life history (for my own protection as he put it) he then asked me why I sent the funds. I said for personal reasons. He needed to know the personal reason - I was as appalled and told him it was none of HIS business. Tried to access XOOM again, went through the usual verification process to determine my identity. After answering about 15 questions the lady- from India again - asked me to send her copies of my bank statement. That was IT. I’ll never use XOOM again. NEVER..Version: 7.4

AVOID! NO phone customer service. VERY SLOW transfer!AVOID!!! VERY SLOW transfer, NO phone customer service, VERY SLOW email response, Transfer stuck since yesterday but no response by their team. I used to send using Remitly and Western union for cash pickup which took a few minutes to send. But this is taking almost a day and not sure when it will get transferred. Pathetic customer service. They requested documents which I provided instantly but no response even after half a day! What kind of customer service is this? My money is stuck since yesterday..Version: iOS App 7.9

Bad customer service and reloads take timeI changed my email address, every time i send Xoom a query for a transaction they say they cant provide info because i am emailing from a different email, even though i already updated my email in my Xoom profile. Second issue is that reloads can take more than 24 hours..Version: 9.0.1

Slow and poor serviceI used Xoom as what I thought would be an easier solution to an international wire transfer. I didn’t so much mind the inconvenience and extra expense of breaking the amount into separate transactions because of the transaction limits, but the non-sensical way they process transactions is tedious and frustrating. All 4 of my transactions came from the same verified account and went to the same person’s account. I started this process over a week ago. Xoom deducted the amounts for 2 of the transactions immediately and completed one of them within a couple of days. I had to produce a whole bunch of documentation to get my sending limits raised (which I don’t mind the extra security) but now they are delaying 2 transactions while they verify the recipient ( the same one that they have already completed a transaction for) and another one while they verify funds (again, from an account they have already debited several times and completed a transaction). Their so-called status updates give little to no information and no estimate of when the transaction might be completed. Contacting customer service nets you a canned email response after several days. Using Xoom was a mistake..Version: 9.2

Worse money transfer serviceTransfer from Canada is not straight forward . They send you an e-mail asking for so many documents ID, bank account statement, relation to the recipient etc and they can’t even read French driver license , they took the money already out of my account What a joke! If you want to transfer money urgently to someone avoid this app at all cost After 3 days waiting & sending all the documents they asked for , the app says it is delayed for god knows what reason And if you call they hang up on you cos the wait time is so high.Version: 8.0.2

Very dishonestI feel this app is very dishonest in their business practices. The app registration process and the website are set up to appear as if they will not require ID documents for small transfers. However, please be aware that after you have already signed up and try to make a transaction, XOOM WILL REQUIRE YOU TO EMAIL ID AND PROOF OF ADDRESS FOR EVEN A SMALL TRANSACTION. At least other apps like Western Union will be honest and require you to send in id and wait for it to be approved before they even open your account. It seems like XOOM is just trying to get customers by making it look easy to make a small transfer, but then once you have wasted time already starting a transaction they will suddenly hit you with delays by asking for ID documents and making you wait for them to be approved. Not easy! Not fast! Very disappointing!.Version: 7.3.1

VolerPlus jamais je me suis faire voler.Version: 9.6

All unnecessary verificationI tried couple of times to send money through this company and it’s such a hassle. I don’t recommend it. You already provided information of your bank account, you already called them to verify your information, confirm your email. Yet the phone rep asked me where am I when I made the transaction???? Asking me to send an identification??? Like what the heck??? My husband had this app and he didn’t have to go through this. You have been in operation for years as a remittance company. You put me on hold only to ask me questions that is not relevant in using your service. Asking me why I need to send the money??? What is it to you??? Have you heard of privacy??? You have my name, birthday, bank account info, email, phone number??? Like seriously???? I don’t recommend this company at all. I guess I’d rather go back to the old way of remitting money. This is just unbelievable. The amount of inconvenience you’re putting customers through yet you promote what suppose to be a “convenient” experience. Asking me to send your company photo ID and such. I suggest focus on your purpose and not on asking people nonsense questions. I will not ever try to use this company nor recommend this company to anyone ever again. FIX YOUR PROCESS!.Version: 7.4

Full of sh**Hey! Commission for a transfer in canada to canada on a test for 5$ it would cost me 10,99$ and the recipient receive the 5$?!! Really?? Taking people for fools and on top, want to make money on their back!! This is called STEALING! 😡😡😡.Version: 8.0.1

DiscriminationThey have no sense of customer service. They discriminately cancel transactions without giving reason..Version: 9.7.2

Do not used this appFirst time I send money it wasn’t a problem fast and quick, second time I used it a week after the first, xoom froze my transaction, they ask for very personal information, made me send a copy of my drivers license and a full bank statement for them to release my money to the person I was sending too, after 4 long day of fighting with them and giving them everything they ask for, they told me I wouldn’t have any more problem when I would send money out, last name night I was sending 500 to my folks and again there was a hold on my transaction, so I cancel my transaction, spoke to their customer service to file a complain and their supervisors are of no help. To top it of their customer service is in the Philippines. Now some call center in the Philippine has a copy of my license and my bank statement, I’ll be checking my credit every week and if any uses my info or someone uses my identity I will sue this company. People do not used this company!.Version: iOS 6.3

Do not use.I do not recommend using them for cash pick up overseas. Their system will tell you the cash is available for pick but their partners will delay providing the cash for up to a week..Version: 9.8

They sent my money to someone elseI used Xoom to deposit money in a checking account. It took 2 days and then didn’t show up into my account!! I called my bank to find out if the deposit was made. It was not. On your app it said my 2 transactions are complete. I can’t find my money. When I called Xoom they said my account number is missing a digit. If all accounts have the same number of digits then why wasn’t it immediately kicked out. I remember when I put the info in I actually forgot one digit and received an error message for no such account. So I double checked and replaced the digit. Now they’re saying that my account number is missing a digit even though I didn’t!!! They sent my money to another account and won’t immediately fix the situation!! No apologies no nothing even though I spoke with a manager who sounded like the same person I was first speaking with. They said that they will email me 24 to 48 hours later with an update. No phone call no nothing!!! This is A SCAM SERVICE AND DO NOT SEND ANY MONEY WITH XOOM!! They are unconcerned and should not be associated with PAYPAL at all.Version: 8.8

Login button problemsThe keyboard covers the login button after I’ve entered the password rendering it impractical to access the account on the phone. This is a new development as I have been using Xoom on the phone all along and not the website..Version: 8.7

TROP DE BUGSToujours et systématiquement des problèmes pour se connecter. Si on se trompe 1 fois de mot de passe, le système bug. Impossible de recommencer à zéro. Je dois à chaque fois ré-télécharger l’application Insupportable.Version: 9.7.2

Issue never resolvedI had an issue that they started to resolve, but never really resolved. Xoom contacted me about my concern with the funds not being received by the recipient for months. I used to send to my sister every two weeks. I found out that the delivery guy has been giving the funds to my sister’s boyfriend’s mom. My sister was always asking for financial support even after I just sent the money. Long story short, xoom contacted me to try to resolve the issue. They said they will reach out to their partner in the Philippines and will get back to me within 24 hours. That was months ago. When I tried to reach out to them for a follow up, I was referred to the number for better service or in short back to square one. I still use their service to send money to my mom and friends in need, only because they are fast. And I haven’t found other services, but once I do, I will drop Xoom..Version: 9.3

Very poor serviceUsually make transfers through remitly which by the way the best service provider to make international transaction. I used xoom sometimes and I did experience delays and at times money was sent back to my bank account. Since been a while I thought okay let’s use it again to give a final shot but I should have known better that their service is below standard as my transaction said delay again. Called customer care she mentioned it would take 2-3 business day for transaction to complete I'm like why? They would not explain and when I said please stop I don’t want to hear anymore as you are not helping since it was an emergency. But the customer service agent wouldn’t stop, so I had to disconnect. Used remitly my truncation was completed within minutes. Please I urge to use alternate for fast service and their customer service is not helpful at all. Bad experience and would not recommend to others!!.Version: 9.7.2

Why did i used this money transfer againI used their service again after a long period of time. I thought their will be a change on their service and higher rate. If you want higher rate use western Union or other money transfer services that have higher rate. 2nd, i send money for my kids computer and monthly allowance this sept. 30th hoping that they can buy their computer and groceries at the same time but unfortunately they did not get any text messages from xoom that the money is still not in their account until now(Oct 3rd). If you want a reliable fast transaction use western Union. Xoom is a piece of crap. I called customer service and explain why my kids need the money right away but the agent just told me she can not do anything. Why do you have customer service at the first place if no one can help you? Xoom have different definition of customer service. It should be headache service. Do you guys know the situation of the COVID for students in the Philippines?.Version: 9.1

Switching due to bad rates and bad customer serviceSwitching to Remitly: Couple of weeks back, I had been getting better rates on higher dollar amounts on Xoom ($10, $400, $1000, $2900 had different rates). Since yesterday, the rate is fixed for any dollar amount (where did my better rates go). When I called in customer care, the guy wasted my 40 minutes explaining how global exchange rates work, how rates wont change with dollar amount, etc. I asked him to check my transaction history to see the rate difference I received earlier for a $10 and $1000 transaction. He said he was surprised by this unusual phenomenon (he was not aware of such thing until I told him - you need better training) and said dollar rate is fixed based on locked-in rate (and then he went about explaining locked-in rate). He went back into explaining me how global exchange rates work. For 40 minutes, I did not receive my answer. Annoyed, I hung up saying I am not getting a proper explanation for an issue, I am being lectured on global rates (when that is clearly irrelevant to the current issue), and I am not getting the old incentives I used to get on rates for higher dollar amounts. Why should I stick around with Xoom?.Version: iOS 5.3

Warning do not rely on this service in a crisisThis app is good mostly, sometimes slow but be warned. If like me you are relying on this service to send funds to friends and colleagues during this time. Don’t . I have been sending funds for food deliveries, for friends desperate for money in the Philippines due to the lockdown and the policy of no work no pay. Then for no reason or explanation they Xoom cancelled a 50 Euro transfer for a starving family and closed my account. I have credit in my PayPal account but will never either of these companies again..Version: 7.6

The service is having processing problems.I have been using the app to send money to Ecuador and I never had a problem until this year. The money transfer was sent and on the app said available for pick up, but when my sister when to pick up the money the bank said there is a problem with the xoom system. I called customer service and they stated the problem is with the bank’s system. I told this info to my sister and she went to the bank to see if the money is available which was not and the bank told my sister not to use xoom because they’ve been a lot of problems with their system lately. I called back xoom customer service and they advised me xoom has been having this problem since December 2018 in Ecuador for the money transfers then I asked why there is no a note on the app or an email advising they have problems in Ecuador, so the clients can be aware not to use the app for now. Unfortunately, customer service was not able to address this issue saying they don’t know how long it will take to fix the issue in this country. I’m closing my account because there is no answer to my request and I’ll be looking for another option to send money..Version: iOS 6.4.1

Poor service offered in Central AfricaI’ve encountered so many times delayed transactions to Central Africa for more than two weeks. Their lengthy process where one has to prove the existence of the account and statements of the recipients then to have an answer that it’s their partners at fault not Zoom. I found that absolutely unprofessional. When it comes to top up, it is again a nightmare. A reload a mobile phone again is another lengthy process where Zoom is ready to get cash but the phone not reloaded. When you call, not only it is a waiting time as one calling a government agency (HMRC) lol but once you managed to get the agent and giving the transaction number, the process starts again. One has to give an email to log an enquiry to then get an answer that it’s their partner at fault. This finger pointing shows how untrustworthy Zoom is. PayPal might be good at providing other services but when it comes to international transaction, and they claim themselves as providing a class of service, I’ll just warn other users to be cautious because not only your money or top up won’t be done but you’ll be disappointed after a so much energy spent. Rather use World Remit or other services for the time being. They need to keep on tract their processes and stop the blaming game. You offer a service you’re responsible of it till the end. Poor poor and poor..Version: 7.4

Very slow and no updatesI am trying to send money to my family. I began the process a week ago, and sent documents. I was not informed that they needed more until I phoned for an update. Xoom has sent me no feedback. Now, a week later, the transfer still has not completed. While the rates are better than most, the actual service can’t be recommended, especially if the need is urgent..Version: 7.3

HeadacheUsed it once based on reviews and never again. Such a headache. Started out great and simple but once the money reached their overseas partnering Bank everything went downhill. Took 14 days for money transfer to reach destination after 11 calls, 3 separate document requests submissions, and hours of my life wasted. My problem with Xoom began after the first submission of docs review; everything seemed fine but deposit was still not fulfilled. This is where my calls came in and where the frustration began. Third party Bank would never communicate with Xoom on additional documents needed to complete transaction and Xoom was never proactively working on finding out the “why of the delay”. I had to constantly call their third party overseas myself for a status update and also call Xoom so that they can send documents to them. I did the job of a Xoom Representative, which is embarrassing for a Company that proclaims “Fast money transfers”. It was a mess and never again will I use their services. Stay away if your sending a large amount of money (6k)..Version: iOS 5.4.1

Very disappointedVery disappointed with this app although I was expecting it to be great after reading other reviews.. Basically, when the amount is exceeding a certain value the app has to verify your identity, which make total sense. I was asked however to provide a utility bill as proof of address but was not in a capacity to do so because I don’t have any bills as I live in a shared accommodation. I did tried to explain the situation to Xoom through emails and even sent them a tenancy agreement stating my address and name, I sent them my phone bill with my address on it, but NO they just kept cancelling the transactions and my account was even restricted (automatically cancelling any new transactions) When I tried to call the customer service, explained them the situation and asked if any solutions to that problem could be find I was literally told to use an other service.. As living in a shared accommodation I am obviously not the only one facing the problem of not being able to provide utility bills. And I was shocked at how Xoom did not even try to solve my issue..Version: 7.1

Scary Business PracticeUsed Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!.Version: iOS 6.0.1

Worst client serviceThe attitude of the customer service is very poor, because a large amount of foreign exchange needs to be called to verify the identity, and the customer service is very impatient when calling. Since then, I have uninstalled xoom and used other currency exchange application.Worst client service!.Version: 9.9.1

Failed me miserablyBefore heading to my country of birth for the holidays (after living in the States for 30+ years and serving in the US military), I decided to send my family $500 so I could have money there to spend in the country’s currency. So I downloaded and set up the account information and started the transaction. After a few days of waiting, I decided to call Xoom to find out how long the transfer is supposed to take. The initial person I spoke with wouldn’t respond to my question so she forwarded me to another department and the man I then spoke with started asking me a multitude of questions, some of which I thought were outside of the scope of my transaction. I answered them all anyway but he still wouldn’t tell me how long before the transaction would be complete. Instead he said I’d be getting an email asking me some questions (more questions?!) and I would need to submit a picture ID with my responses. So I told him to just cancel the transaction because I had already answered all his questions. As I later said to my husband, “If I can be trusted with a TS security clearance in the military, I think I’m trustworthy enough to send myself $500 to spend in another country.” No thanks Xoom..Version: 7.3.1

Suoer low speed for getting the moneyEven you provide every document required in detail immediately you still need to wait looooooooooooooooooooooong time for receiving your money. Don't try to use this app especially when you wish to get your money in emergency. Do regret that I did not simply use other platform. Btw, the exchange rate was really bad!! and I am still waiting for my money though my statement showed that my money has been sent to xoom the moment I made the application..Version: 9.9.3

Never received my refundHad to cancel my transaction and 1 month and a half later, after a few follow up calls and emails I’m still waiting for my refund...Version: 9.9.1

Not good very poorVery inconvenient sending money.Version: 8.0

Don’t use it.I sent money from my PayPal through xoom to my bank account on 10th Feb at 05:00am. It’s 14th today and I still don’t have the money. When I call them they say they’re having some system maintenance and sometimes they even hang up on me. I was promised I’d have my money before 13th ends and I don’t think I’m getting it today which is 14th. One thing is, you can’t call customer call services in uk until it’s 1600 to 02:00. Yess and you’ll wait in the line for over 30 mins before someone answers and act rude and tell you you cannot cancel the transaction and you cannot have the money in your bank accounts too. It’s just bad how they gotta keep my money for this long..Version: 8.5.1

Need software update!!!Does not allow me to connect to my bank, even though my bank account is verified. So my transfers always take over 5 days which is really really ANNOYING!!!.Version: 9.6

5 attempts have been unsuccessful!!!I went through Pay Pal to send money abroad as it gives you the option to do so. I then downloaded the app for Xoom to try send the money, but it keeps getting cancelled !!! I am then being told I need to provide proof of identity??? And then a bank statement!!!! What is all this about? Why is this not asked when logging in and setting up all the information for the transfer? I am fuming with this app right now. I just desperately need to send money and was told this was a good way to do it, well it would be if it actually worked!!!! Most unhappy.Version: 7.8

This app/company is AWFULThis company is profoundly dysfunctional. Transactional security is high touch - which can be a positive - but because customer service and verification is totally non responsive, completing transactions is impossible. After attempting to complete a relatively low dollar value transaction, I received an email a few DAYS later that the transaction had been canceled for “security reasons” - nothing more specific. The email instructed me to write to its “appeals” department to dispute the cancellation. I did so. TWO WEEKS later I had still received no response. I called their “customer service” - communication was extremely difficult. I was asked a host of redundant and inane questions. After 20 minutes I was told that everything was verified and that the transaction would go through. To my surprise, I received an email inviting me to attempt another transaction - in other words the company would not complete the original transaction on its original terms, but expected me to “try again.” I had just wasted TWO and a half weeks attempting to verify a transaction this company was not going to honor even after I had “successfully” verified it. This is obviously problematic when you are sending or receiving money internationally and have exposure to changes in exchange rate. My wife ultimately completed the transaction without incident on TransferWise. I hope PayPal can get it’s money back for this lemon..Version: iOS 6.3.1

Don’t waste time.I been sending money using Xoom since 2015 and so far I don’t encounter any problem but today. Yesterday 27th of September 2019 I sent Money for my brother back in the Philippines because my sister in law died the same day but I got an email stating that it is on hold and it can’t process in the same day and it want me to send documents for them to let the transaction go through. I sent 7 documents right after I received the email. So I called the representative and she told me me the reason why they can’t process the transaction due to I exceeded the 500 euro limit in a week and she told me to provide bank statement and I did. Still can’t go through just because they don’t know. I called back today the 28th because I checked my Xoom account it’s still on track and my brother needed it so bad. But the person I talked to today has the same words with the 1st and 2nd representative I talk to yesterday. They can’t be sure if my transaction will go through or not. So frustrating, now that I needed it. They give me this problems. And when I say thank you to the guy I talked to today, I heard him laugh at me like it was a joke to say thank you for the help..Version: iOS 7.0.1

Envoyer d’argentDepuis plusieurs années régulièrement j’ai envoyé d’argent, mensuellement, à même personne en Croatie avec deux cliques, envoyer à même personne. J’utilise l’application XOOM. En janvier 2023. je n’arrive pas trouver cette option et en plus la Croatie n’est pas sur la liste des pays !!!!! Une pays d’ Union Européenne???? J’ai contacté par téléphone l’aide xoom et 20’ nous n’avons pas trouvé le moyen de régler cette situation:-( Cette personne a besoin cet argent et je commence réfléchir de trouver l’autre compagnie pour envoyer $ canadien en Croatie….. J’étais client très satisfait et le dernier envoie j’ai effectué au début de décembre 2022…. Dommage.Version: 9.8

Painful to resolve issues, really frustrating solutionLet’s start with the obvious, xoom came to offer cheaper cost while transferring money internationally. While is true they cost a bit less, I would say I have wasted way more (through wasting my time) in an attempt to save few bucks by using their service, unfortunately so far unsuccessfully and I will not try anymore - not worth it. I have tried to use the service 4 times and I always got the transfer cancelled. When I asked for a reason I always got the answer that I should check the beneficiary name, address or bank account number. I called customer service and overall experience was horrible - not a single person who can provide you with a clear reason why the transaction was rejected. Simply answers like: “Our partner has rejected the transaction, please verify the account with your bank and make another transaction”.. Totally useless and they never give you a proper answer from the recipient bank clearly stating whether is them rejecting the money or simply “Xoom partner” - who you can’t know who is because you can’t call them directly - doesn’t know what they are doing. I wouldn’t recommend this solution to anybody..Version: iOS 5.4.1

Way to complexThe tie with PayPal is deplorable.Version: 9.8

Canceled transactions for known accountsI’ve been using Xoom (via PayPal app) for over a year. Just now, while sending money to a “previous recipient” the transaction was cancelled because “the recipient needs to have a full first and last name”. The recipient does, and has had one for over a year. After verifying the name is correct, the transaction was suspended for “needed documents”. After pressing the “upload documents” button, ( it never said what documents) it immediately says that it took to long and offers no options other than to close the window, with no method of progressing the transaction. Whatever is happening at Xoom makes transactions actually impossible..Version: 8.7.1

AwfulMade a small transaction to Philippines to test. Went through ok. Made another one 10 minutes later for 35 pounds which was put on hold for verification. Came to this site through PayPal just wanting to send some money. THEY immediately set up an account for me. As it is linked to PayPal I give a password on opening my PayPal account each time I also have it set up so I get a prompt from my bank app to authorize any overseas transaction. Yet xoom deem it wise to put in hold. You call them no one ever picks up. Don’t bother. They won’t call you. Not received a call yet despite saying they would. Probably going to ask for ID. Not getting it. PayPal your sister company had it which should be enough. My bank which I authorize it on says it is fine also. How to make a simple process verrrrrrry difficult. The 1 star is for the transaction that went though. Nothing else works or is helpful. Shocker.Version: 9.1

UX sucksWorst user experience ever!!!.Version: 9.8

Worst company everSix months ago a payment of mine made through Xoom went missing. I have since been on a nightmare journey to try to get my money back. There is no such thing as customer service here, they just fob you off with platitudes and then send you anonymous emails with “we investigated your issue and found no irregularities the case is closed”. When it works it’s fine, but when it doesn’t don’t expect them to lift a finger to help you. After 6 months of being fobbed off my case is now with the financial ombudsman to try to get them to respond to a simple question of what happened to my money Use this service at your peril.Version: 9.8

Xoom withdrew from the wrong accountI transferred money to one of my accounts into another one of my accounts using XOOM. However, the transaction was incorrect. Xoom withdrew from the wrong account leaving me overdrawn. It took a very long time to reach them about this. They never answered the phone. However, when I finally did reach them by phone they were rude, they kept speaking over me, and blaming me entirely for this wrong transaction. They did not help me at all. Also, there was a huge language barrier and I feel they used this fact to continuously speak over me and be rude to me. I even tried to reach PayPal about this because but they were apart of the transaction and they said they could not help me at all and to contact xoom. One employee said the funds came from a separate account, then the supervisor I spoke to said it came from the same account which I did not set it up to do, though the supervisor still assumed and insisted that I did and said, "you knew what you were doing. You received your funds, there is nothing more to do." They do not take responsibility for anything and I would like them reprimanded for this..Version: iOS 8.1.1

App keeps crashingApp keeps crashing. Restarted my phone multiple times and installed it multiple times. Nothing helps..Version: 8.0.2

UI can be improvedI kept being redirected to the initial screen. I wish it would save my progress when I fill out the form..Version: 9.8

A headacheI’ve been sending money for years through Xoom and these past months my transfers have been on hold 7 times already asking me for bank statements I’ve talked several times to Xoom agents and told them the many times I’ve been sending bank statements in the same 2 months, and still my transactions have been canceled 3 times because I took 2 days to send the statements because I’m busy I can’t be logging on to my computer all the time to do that and the ones that went through after me sending this statements took more than a week!!! Why is this soo complicated! I have 3 business yes I make money, No I can’t be sending proof of my income every single time I send money to fix my parents house in Mexico, it’s ridiculous, I’ve told the agents I can send you my taxes so you can verify I do make a decent amount… I need this to stop, otherwise I’ll go with the other companies, I tried again sending the same amount I hope you resolve this..Version: 9.9.1

Rates it competitive with XERates not competitive with XE..Version: 8.0.1

Poor serviceI tried transferring money nationally, however Xoom declined the transfer requesting for further information, provided additional information and phoned Xoom , however I was still unable to complete my transaction. I called every single day enquiring about my transaction and even spoke to a supervisor who all said the same thing , your case will now be escalated for further review, this was a complete lie and I was never able to complete my transaction nor was I given a reason I was unable to do this..Version: 9.2

Misleading time advertised to transfer moneyI’ve used Xoom in the past and have been very happy with them until the last couple of times. In the past I’ve transferred money from my US bank account to my mums in the UK and each time has gone in under an hour. I don’t know if this has anything to do with PayPals takeover, but the last time it took several days to transfer the money and they told me then this was rare and that once in a while they will do this to some transactions. So I tried to send money again and the same thing has happened. I called to cancel the transaction and was told that might take 1-5 business days to refund the money back. So I decided to leave it as it was and it will take 1-4 business days to be deposited in my mums account. They told me this was “very rare”. Well it’s NOT. It’s happened to me twice now. I think they mislead people with false advertising and it’s now RARE for money to transfer in an hour! I won’t be using Xoom again. It’s gone downhill and I’m extremely disappointed..Version: iOS 5.4.1

Going down serviceXoom is going down hill about their service quality . They partner with so inadequate Company Ria IME. I spent total 3 hours with xoom help service agent and Recipient Tamang (Lama) went 3 times to ria IME in kalanki , kathmandu , Nepal. Spent Total 4 hours for one transaction and still not able to pick money what heck is going on here ? Who is playing game ? Ria IME , Kalanki , kathmandu, Nepal or Xoom ? I have no idea this time but wastage total 7 hours for nothing . First I filled the xoom app form my self and recipient legal name is Tamanna Tamang(Lama) . Ria IME refused to provide money , saying money is in system but cannot release it because froze from sender end . Again I called the xoom support and rep said the reason is there is Lama on form but not in Recipient ID .which info xoom got from ria IME . according xoom rep. And the xoom rep removed (Lama ) from transaction form but still ria IME is not providing money to recipient . But in reality recipient legal name is ...Tamang(Lama) . Why is this much hassle to get own money ?It feels like harassment to me. So now I am being force to cancel transaction and that is also not happening from xoom app. What joke ? Ridiculous not recommending xoom at all now..Version: 8.6.2

Frustrated and saddenedI have been using Xoom to send money to my mother in the UK since 2014. I have always been highly satisfied with the quick hassle free service inexpensive service. Last night I transferred money so my mom could buy groceries for Christmas. I woke up this morning to find the money had been withdrawn from my checking account with no problem BUT was going to be delayed 1-4 business days to get to her bank due to the “normal processing time from the clearing house to Xoom”. When I questioned why this hadn’t taken place in the past and the money was immediately available I was told that Xoom prefunded the amount for me before. Had I known this I could have either sent the money last week OR used western crappy union. When I asked the guy what benefit Xoom was to me he couldn’t tell me. Guess after all this time (2014 to present) I am going to have to look for another secure expedited money service. And I’ll have to figure out a guaranteed way to get money Home so my mom has enough food for everybody on Christmas. Thanks for nothing Xoom. I’m completely frustrated and extraordinarily disappointed..Version: iOS 5.3

CuidadoTengan cuidado con esta aplicación, envias el dinero varias veces y cuando menos esperas te anulan una transacción y despues no te lo devuelven, ponen a una persona que responde como un robot a supuestamente ayudarte pero jamas regresa ru dinero. Asi que piensalo antes de utilizarla.Version: 9.8

Refunding MoneySo here is what happened Ive been using xoom for yrs. But this month i sent money to my sister to United kingdom last month April 15, 2020 to surprise her but unfortunately after we received the text msg that the money is processing, my sister told me that her bank account was closed since april 1, 2020 .. I went right away to xoom apps to cance the transaction but theres NO CANCEL TRANSACTION. I went to help and research about how long it will take to refund the money. They said 10 business days. At the same day i sent the money i emailed the customer service what should we do on this situation. Bc on the transaction it said TRANSACTION COMPLETED. How it is going to be completed if the bank account is closed since april 1? All transaction from that account was denied and bounced back only this xoom transaction go tru and completed. ive been emailing them since april 15 and sent them all the documents they asked me to send them to help solve this problem. But until now, its been 18 days. No answer from them, No assurance when my money is going to get back to me. Customerservice Doesn’t help me at all. I need an answer..Version: 7.7.1

Deceiving advertisementI was not happy with the service as I send the money from the 21st May and today is the 10th of June and my brother has still not received the money and I was told that Xoom transfer was fast no one contacted me to say anything I had to email Xoom to ask what is the hold up to then be told they needed more information from the receiver but no one contacted me to say that so a transaction that I did for a emergency was no good.Version: 7.8

Pathetic serviceI used xoom to send money to Pakistan more than a week ago. My recipient didn’t received the money as all the banks said they don’t have your transaction ID in their system. 2 days later I received the notification that your money has been picked up which was not by my recipient. I called their UK helpline which is normally closed. After trying so many times in the night time i spoke to their helpline desk to send me details of recipient and location of the branch. Every time they said you will receive information in 24 hours but now its more then a week. Still waiting for their reply. Seriously i am fed up by the pathetic service and never ever use xoom again. Utterly disappointed.Version: 8.5.1

Creates issuesXoom used to be very good at delivering. Lately, Xoom is creating Delays which are said it is thanks to the communication with your banks. I made a transfer and it completed right away. One hour later I had to submit another transfer to the same party, but it stayed on Delay. I had to call customer service to see if they can help, but they couldn’t. I had to cancel the transaction to submitted the following day. They money was charged to my bank account. The money was not delivered as I had cancelled. I also tried to do the transfer again the following day and also was delayed. Again I called customer service. This time I decided to let it keep on delay, but the customer service hanged up the call and cancelled the transaction even when he asked me whether I wanted it cancelled or not, and I was clear by saying “Do not cancel”. Xoom, what are you doing? I have been referring my friends to you and not they are all complaining to me with this exact issue..Version: 8.0.1

Avoid at all costsSimply don’t bother with this service. They are a PayPal company which you’d think engender trust, but they very much operate independently with their own rules. I tried sending money abroad, but without reason or rationale was banned for life. Reading Trustpilot and other sites, see this happening a lot. Poorly run company.Version: 9.6.1

Issues with transfers from CanadaMy first transfer attempt was cancelled for no apparent reason and I was requested to send photo ID and a bank statement to be able to use the service, which I did. I was instructed to initiate a second transfer, but that transfer was not charged to my RBC account despite providing the correct account details and having more than sufficient funds. Xoom deposited the funds to the recipient’s account before they’re withdrawn and settled from my account. I then got a collections email which I responded to and I was told that Xoom cannot cancel the transaction and take back the funds, they can only accept a Visa/MasterCard debit or credit card to settle the amount. If you use a credit card, the transaction is treated as a cash advance. I would strongly advise against using this service until they figure out a better process for addressing clear deficiencies in their Canadian settlement process..Version: 7.3.1

Over 10 days later, still no moneySent some money to my mom for Christmas on December 1, 2021. The transaction is still not completed after 10 days later. The reason is “need to verify the recipient’s information”. However, I have been sending money to the same account last 3 years and now they need to check? I called the customer service and after on hold for 40 minutes I was told the same thing, need to check information. No other answers! I do not know how long it will take..Version: 9.2

Sending money to my bank account in JamaicaI am so furious right now because I sent $55 US dollars to my bank account in Jamaica from the 9th of September and until today which is the 14th or October, to my surprise the money is not in my account as yet. I called about seven times and spoke to seven different Xoom agent each time they have me on hold for a long time. They even let me hold twice of those calls for JMMB in Jamaica. My husband is now mad at me for phone bill , and I if the money had been in my account it would not be so bad but it is not there . All I get is a big bill buy trying to save money to my account with Xoom. I filled out the form for bank information , I sent my passport and my TRN number to Xoom and JMMBMONEYTRANSFER . Both agencies said they would send notification to me by email I have not receive any. I do not need another big phone bill. I just need to know what happened to my $55US. How can I refer someone to Xoom with the experience that I have as a first time customer?.Version: iOS 7.0.1

No se merece ni una estrellaPeor aplicación para enviar dinero! Me pidieron pruebas de la procedencia del dinero 600 dólares se las envie con mi pasaporte, y me bloquearon para q no pueda enviar dinero con ellos. Les recomiendo Ria ..Version: 9.7.1

Exchange rateExchange rate is much lower than remitly app. Appreciate if you give a fair price Thanks Suhasini ,.Version: 9.1

Verification nonsenseI didn’t use my legal name to open the account, when I found out I should use my actual name, they asked me to provide a legal document saying the account name is not my legal name. My passport is not enough, has to be some other kind of legal document saying my account name is just my nick name or sth. Plz tell me where I can get this kind of legal document when I created the name for myself? I just laughed and decided to delete this app. You cannot mad at help center ppl as they just read from their policy. But really? They can do better than this. At least warn ppl when they create accounts? Plus, they said I cannot delete and recreate with my legal name, good on them, I am using TransferWise and rates are wayyyy better..Version: 7.3.1

Pathetic Customer ServiceI was trying to do a transaction and somehow it was blocked as some additional papers were required from my end( which I totally agree). I was sent a list of documents which I emailed within 15 min and was promised that the transaction will go through( as it was on hold). After two days when the transaction didn’t go through I called Xoom again only to discover that the hold was not lifted by the customer service agent and it wasted two important days. I am trying to highlight the point that the customer service agent who I spoke to, he was highly incompetent and probably wasted two important days when i was trying to send some money urgently. It was finally solved by another agent who was much more professional and helpful and fixing the issue..Version: iOS App 7.2

RefundI have been asking for my refund for a transfer for about a month, which I sent all my information and documents that they requested and it cannot be possible that they have not refunded me anything yet. I am a client for years and the truth is that I did not expect this with this application.Version: 9.8

FraudeMes comptes ont été fraudés.Version: 9.9.0

Terrible customer service, and very inaccurate ETAs for transferring fundsI used this service to try to transfer funds from one of my bank accounts to another. In the app, it said that the transfer would take around 30 minutes. I soon received an email after confirming, saying that it would instead take a week. I contacted customer service, explaining that I needed the money urgently, and that I didn’t understand why it wasn’t going to take the 30 minutes that they had first estimated when I confirmed the transaction. They cancelled my transaction, and THEN informed me that the money will still be deducted from my “From” account, before finally being returned after four days. If my reason for contacting customer service was that I was concerned my transaction was unexpectedly going to take too long, then clearly the correct course of action isn’t cancelling the transaction if that will lengthen the amount of time I have to wait to get my money back. Awful customer service, and judging from the grammar and spelling in their emails, there is a language barrier..Version: 8.7

Absolutely horrendous - DO NOT USEI would have gave it a no-star if I could. In no way is this quick 5mins to send cash... They send an email indicating you have to call in to verify, then they make you send ID, ridiculous customer service, cannot understand a word the reps are saying. They pull money from your account and tell you it may take up to a day for the verification team to verify. Then they send you a cancellation of the payment and delete your account.. and block you from future services... absolutely ridiculous... what a joke! It honestly shouldn’t even carry the PayPal name.. they DO NOT have the same standards whatsoever as PayPal 🖕🏽.Version: iOS 6.5.1

Glitchy and unreliableVery glitchy & always has been. I’ve had it give error messages but then the money still transferred. Used it today and several hours after sending, I get an email saying the transfer is on hold and I have to upload photo ID and a utility bill. Who under the age of 70 still gets paper copy bills?! So I screenshot the pdf bill…hope it works. They want a photo of drivers license front and back but you can only take/upload one photo, so you have to download a collage app to combine them. But, before I could do that it had already uploaded the front facing image and locked me out so I’m now unable to upload the combined image. This app is so amateur and glitchy..Version: 9.8


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