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DreamMapper App Complaints & User Negative Comments 2024
DreamMapper app received 96 complaints, negative comments and reviews by users. Have you ever had a bad experience using DreamMapper? Can you share your negative thoughts about dreammapper?
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DreamMapper for Negative User Reviews
✓ Where is HealthKit support???!!!It would be so nice if my sleep data was added to my HealthKit. The app is like a car without tires..Version: 2.16
✓ No updatesApp needs refreshed data points. Horrible integration with device. But what do you do? They want you to spend money on specialists who recommend their products.Version: 2.26
✓ What’s the point????What’s the point of even downloading the app if the Bluetooth never works. Just about every review I’ve read has issues with Bluetooth listed. I’ve had the app for several months and get frequent messages saying the connection failed. Usually after a couple of days it will finally download the data but it has been a couple of weeks now and I can’t get it to connect. I decided to delete the app and reinstall but boy was that a mistake. Now when I open the app, it takes me straight to Phillips website to create an account. I went through the process to sign back into my account and got my machine connected in my Bluetooth settings and it does say that my phone is connected to the machine but it still takes me to the website when I open the app. I press the button to “login” but the webpage just refreshes and takes me back to where I started. Really aggravating not to be able to use this app any longer..Version: 2.23.1
✓ Still newbieWell I can say the CPAP has I deed made a difference. For starters I’m not in the bathroom 3-8 times a night. Just once. The only thing I wish the app had was a place to store my comments on after each night. My therapist wants to know this info and whilst I can show her the hours etc I can’t remember this nitty gritty personal info. However it’s great to see how many hours I’ve slept. Well for most nights slept. It takes me about an hour to drop off but that’s ok.Version: 2.26
✓ FrustratingThis app has a tendency to crash and stop working. I was unable to use it for weeks then it started working again so far no issues.Version: 2.27
✓ Needs workBluetooth connection unstable and is tedious to reset. Help menus strangely slow. Takes a long time to load the main menu, then submenu, and strangely the main menu again after returning from a submenu. Looks pretty, but seems dumbed-down and slow. Prefer/need more detailed data from throughout the night. See apps like SnoreLab as an example. Difficult to get meaningful info from averages of the entire night when one shifts through several sleep phases many times in a night..Version: 2.15
✓ Major problemThere is a MAJOR problem with this app since the swap out of the old CPAP machine. It simply will not recognise the new machine and keeps saying the serial number is incorrect even if I scan the number or enter it manually it says it is incorrect and will not connect!! The app is now USELESS..Version: 2.30.1
✓ Keeps logging me outTwice I’ve had this app log me out and disconnect. When doing the password recovery it then subsequently wipes all the data! Completely useless and as such I have uninstalled the app. I’ll have to rely on the Hospital clinic to provide me with data. If the app is this unreliable, how accurate is the data being captured? Makes me wonder..Version: 2.20
✓ Useless appPretty useless app which only displays the same info that is displayed on cpap machine. Unfortunately Philips/Respironics seems to believe that end users can’t be trusted with all the information that their cpap’s collect each night. An app which gives users all this information would be much better..Version: 2.30.1
✓ Useful but with a few flaws and missing functionalityAs the title says, this is a useful app but it struggles to keep a Bluetooth connection long enough to sync any new data; it regularly gets to 25% and then flakes out, telling me to "check Bluetooth connection" – my phone is less than three feet from my C-PAP machine when I do this. The ability to export the data as a PDF is kind of useful but I would much prefer an option to also export as a JSON file or, at the very least, CSV..Version: 2.25.1
✓ Nothing flashAfter using another device for traveling and using its associated app, this one is very basic. It doesn’t give you any detailed data other than AHI. More data on sleep quality, events per hour, pressure etc would be great. Resmed app far superior..Version: 2.20
✓ Re entering informationI went to use the DreamMapper app after not having used it for a while and was very disappointed to find I had to enter all the information again to use it. Was very inconvenient and I wonder how long is the time frame that it can be left in-used???.Version: 2.20
✓ Could be betterProvides feedback from the cpap machine but only provides very basic information. It collects so much more than it shows and arguably doesn’t show the really useful stuff that it provides to the clinicians. Can’t wait for the upgrade.Version: 2.25.1
✓ Waste of time!!!This app is a waste of time. If you buy the Philips Respironics for its connectivity dont waste your money. You can buy cheaper machines that basically do the same without the false advertising of connectivity. Philips have been using this same app for years knowing it doesnt work with machine and regularly drops out. Waste of money considering the RRP is about $2500 and the app is useless. Philips obviously doesnt care about its cpap patients to have a working app. They just want your money and dont care about what happens after they sell you the product. When this machine stops working which I’m sure wont be long I will be purchasing another brand. Over priced machines that havent progressed to the 21st century. And a useless app. Dont bother!.Version: 2.17.1
✓ EJHNice interface and display but unfortunately not much use if cannot connect to device. Now, even after several clean installs cannot get the app to start at all. Until this app gets fixed I am left looking for an alternative. Very disappointing as the machine is marketed with the app as a major selling point - surely this could be resolved by bringing in the required technical expertise for the price of a few machines..Version: 2.16
✓ Constantly crashes when connecting to BluetoothAs the title suggests, this app constantly crashes when trying to connect to Bluetooth. Has not always been this way. No exception message, nothing. Just crash and back to home screen..Version: 2.23.1
✓ Limited functionality. Could be a lot better.The only data the app displays from the machine is the number of hours the machine was on and mask fit. The Goals tab does show how many days the unit was used, consecutvie days, etc. but it isn't very useful for determining the quality of sleep or the effectiveness of the unit. The unit uploads more useful data to the server and it would he etrememly helpful to have this data, e.g. number of apnea events each night, how many hours of "good sleep", the ability to drill down on a single night to see hour-by-hour data. If there is a way to extrapolate any method that actually indicates when the user is dreaming or in a REM state, then this owuld be useful as well. *The app is called DreamMapper, but gives no idication of dreaming..Version: 2.8
✓ MehIt's the most minimally acceptable app for what it is. I don't feel it gives me any more info than what's on the machine. Except the machine can show history. If you didn't download and start using this app from the start, then you're out of luck because this doesn't import history. Even though all that info is on your machine and on the card. Also you need to manually open the app and connect to the machine every day. Not a big deal but because it only imports the most current day, any day you missed is gone. There is no glossary of terms. I don't know what everything is and have to ask my doctor what terms are and how it reflects in my data. It would be cool if this showed a better graph of info within the night. I know the data is there but instead it shows exactly how it's displayed on the machines LCD. Very lukewarm app. Only good if you don't like spinning and clicking the machine..Version: 2.17.1
✓ Bluetooth unreliableEven with many updates it appears the developers have no understanding as to how to have a reliable Bluetooth connection. Ridiculous window to select an accessory commonly appears which has no listed items. On a happier note it now doesn’t work in many more languages! Please get it together this could be a reliable app..Version: 2.28.0
✓ Awful99% of the time (no exaggeration) this app says that new information was found and uploaded when it in fact was not.... no new information is ever available. There is not even a bar above the dates and all of the usage details have a dash instead of the data. I have had this app for 10 months now and it continues to disappoint week after week. I close it out and try it multiple times a day and it still does not give me updated information. Days of empty data. It will display older dates which is funny because those dates were unavailable when I was looking for them. I perform all of the app updates and it still doesn’t deliver. Awful. I would have given it one star if I could but it won’t allow that. It makes you choose a nickname (displayed next to your review) and all twenty five choices were “already taken, until I gave it a higher rating. Unbelievable..Version: 2.17.1
✓ Doesn’t allow you to pair with unitApp doesn’t let you pair with the device. When you click pair there is no keypad to allow you to enter the numbers. I updated the app. No impact. Can’t get any doubt it without being able to pair..Version: 2.28.0
✓ Not Nearly As Good As ResMed's AppThis app only shows you how much you're using your machine each night, but ResMed's app can actually turn the machine on and off and even start the ramp function for a gentler start to your sleep....Version: 2.30.1
✓ All of a sudden, app doesn’t recognize the serial numberMy dreammapper app and cpap machine was working fine for months. Then with a software update, the software doesn’t recognize my device. I try to create an account, and now it doesn’t recognize my serial number. I see many others complaining about the same thing. This is garbage..Version: 2.20
✓ A good app butYet another update and the app FAILS to connect to my dreamstation. Developer says to remove app and then reinstall and it works, not the case with this app. If it did work it only works for a few weeks then fails to connect to my dreamstation. Too much hassle for the user. Would like to know if there is a better app than this one that is more reliable..Version: 2.21
✓ FlakyNot stable. Nothing new there, as per others. If it loads information, that would be a surprise..Version: 2.28.1
✓ Terrible!App is consistently slow and unpredictable. Disliked it before, but today it has kicked both my wife and me out of the app and we can’t get back in. I’m removing it when I finish writing this review..Version: 2.23
✓ Doesn’t work with dreamstation goThe app doesn’t let me register my dreamstation go. I bought this CPAP hearing tons of reviews about how amazing the app is and I can’t get past the registration because it doesn’t recognize my serial number. So disappointed..Version: 2.21
✓ Falls short in my opinionI have a Devillbiss sleep cube as well as a newer Dreamstation 1. Getting a report out of the devillbiss is a pain. To be fair it is about 5 years old. This App is a real improvement for me, but it has solvable limitations. 1. Why does it take so long to connect to my Dreamstation via Bluetooth. Even when it’s physically close to my IPhone. 2. Why can’t the app hold the data it presents from the machine rather that re-downloading it each time. Basically if you want to keep the data on your phone you’ve got to screenshot it. Basically it needs a ‘save results function’ For me these are weaknesses, especially 2. Otherwise the interface and info displayed is very good. Currently I don’t see the app in its current state being any real advantage to reading the window on the machine itself..Version: 2.30.1
✓ UnreliableDid a great job of forgetting who I am, and then subsequently losing all of my data..Version: 2.28.0
✓ Unreliable Bluetooth connectivityI’ve had this app for about 2 1/2 weeks. At first it was great. Then after a few nights for no reason it would no longer connect automatically through Bluetooth. I went through the tedious process of unpairing and then re pairing, all seemed fine. And then a few nights later it happened again. Last night as I was going to bed I allowed the app to do the update that specifically said it was an update to correct the Bluetooth bugs. This morning I woke up to the same message of check Bluetooth connection. I unpaired and re paired several time. Then followed the directions found in the app to delete the app and then reinstall the app. And now it simply won’t pair at all. With any other app I’d be completely done at this point and give up because I don’t have time to deal with apps that don’t work as intended, but since this particular app is supposed to be keeping me informed about my 4 yr old child’s sleep quality while using his new medical device I will continue to struggle on until I can once again gain access..Version: 2.18
✓ Buggy - what a messThis is a disaster. Hardly works at all. You can try it, if you can get through the sign-up process. Then get ready! You can tell it wasn't created with users in mind. I do think Phillips put a lot of effort in to this - I imagine they had meetings, "so, are we sure we've made this as bad as possible? Have we dug deep to include everything we can think of to make this software buggy and difficult to use? Also, have we made sure we get plenty of unnecessary private information? Let's assure hackers can get full information on patient health - name, phone number, email address - and tie it to data about users' heart health and sleep patterns. We could even sell that information to health insurers! And to companies selling snore remedies! And our marketing team wants to send every cpap user daily marketing emails and texts. Ok, before we end this meeting, everyone's homework for our next meeting is to email me 1 good idea for making this app difficult for users, helpful for insurers, or profitable for Phillips.".Version: 2.22
✓ DreamMapper leaves much to be desiredThe Phillips Respironics Auto 10 CPAP is a great machine. I am very impressed by the ease of use, functionality, options and beauty of the unit. I was really excited to see that my unit had Bluetooth and an app! I downloaded the app and was excited to see my sleep information. With all the updated features of this machine and the multiple settings, I was expecting more data. The app only displays a minimal amount of information, like how long I have slept and that my mask worked. I was hoping to see more information regarding my sleep patterns or breathing information. I have a Fitbit that gives me far more sleep data than this app. While the app looks nice, it has very little practical use for someone who really wants to understand their sleeping patterns. For that reason I am a bit disappointed and gave the app only three stars..Version: 2.11.1
✓ Data Not UsefulThis app provides very little data. It’s handy at a glance to see AHI and usage times/pressures for a whole day. If you really want to monitor your settings and performance use the SD card and export the data to Oscar on your computer. Also, this would be much better if it could be used with Apple Health..Version: 2.28.0
✓ Good, but could be great.Easy to use and provides great info on your sleep statistics specific to the CPAP machine. However, this could be great if it integrated with the Apple health app and provided some of the additional features present in some of the dedicated sleeping monitoring apps such as deep sleep vs light sleep percentages etc. Overall though, pretty good..Version: 2.13
✓ The reviewers must be Phillips employeesAnother reviewer has mentioned, this app does almost nothing and gives no new information that you cannot already see on the device. I was so thrilled to see it “transferring data”after I connected it via Bluetooth! Now I can send a report to my doctor, I thought, just like the doctor asked. But no. None of the two months of history was transferred. But wait! — the app now supports Belgium! because after all, there are so many people there! So to summarize -no app history, no new info, but it now supports other countries with what - a crummy app. (BTW, I lived across the border from Belgium for 3 years and love the country and the people. If the nice people of Belgium use this app in its current state, they’ll be as unimpressed as I am. My experience is that the Europeans build better apps than Americans). I think the marketing people got way ahead of the technical people on this one. Go ahead and download if u want, it’s free..Version: 2.10
✓ Login problemCan’t login or use forgot password option because I no longer have the serial number for my original machine..Version: 2.30.1
✓ Ok. Not great.Very basic summary data. Doesn’t give breakdown of apnea’s per hour. AHI is an average measure which is too basic if you get your apnea’s in a short time frame each night..Version: 2.24
✓ Lucky the CPAP machine isn’t this unreliable!The reliability of this App really isn’t up to scratch for a medical device. There are regular occasions when the App loses contact with the (overseas) server and won’t pick up data for days. It also loses account information and crashes the Bluetooth connection from time to time. The data presentation itself is OK, with AHI info that is clear and easy to read, but very basic, and lacks key information like time and duration of apneas and sleep. There doesn’t seem to be any integration with other health Apps either. On the whole, not great..Version: 2.20
✓ Sign inForces a sign in after upgrade I don’t know what it is Too hard to use for what it is.Version: 2.28.0
✓ Invalid DreamStation Serial NumberI was unable to add a DreamStation to this application by serial as it was reporting it was an invalid serial number. When escalated to Phillips they advised to add it via the website, which accepted the same serial number without issue. Once serial is added via the website this application will then work. Also the Bluetooth pairing of the device is not very intuitive, as you do not pair via the native iOS Bluetooth menu, but rather via the application, but after it has paired via the application, you must use the native iOS Bluetooth settings to connect. These issues were observed in version 2.24 of the application on 28-Sep-2020..Version: 2.24
✓ My DreamMapper app keeps crashing.This has been going on for weeks ever since iOS 14.2 was rolled out. I’ve tried this on both the iPhone XS Max and the 12pro Max. I’ve updated the app and it still crashes..Version: 2.26
✓ Besoin d’aideJe n’arrive pas à me créer un compte avec mon nouvel e-mail. On me dit qu’il existe déjà dans la base de données et si je tente de l’utiliser pour un mot de passe oublié j’ai un message d’erreur. L’onglet d’assistance est pour le produit et non l’application. Quelqu’un peut m’aider svp?.Version: 2.27
✓ Doesn’t like my CPAPI got my device almost a year ago and I am very disappointed not to be able to use this App. I keep getting a message that it doesn’t recognise the number of my device! And I’m using the scan function so it should be foolproof! I haven’t got the physiologist following me up any longer so I would like to see my own stats...please 🙏🏻.Version: 2.13
✓ Dead for iPhone iSO 14.2Since iSO 14.2 Phillips hasn’t updated and the app is useless.Version: 2.26
✓ SO SLOWEach page takes AGES to load, the reminders don’t send notifications and the information is very limited. It would be nice to have options for how much data we want. Either basic (as it is now) to what the downloads provide. It would be good to have regular sleeping app features added too such as sleep level, times and patterns to help encourage good sleeping habits. Really needs improvement. The device is so expensive. It should have a better app!!.Version: 2.16
✓ Rien ne fonctionne plusDepuis la dernière "maintenance " sur le système, aucune donnée ne s’affiche dans l’App même si celles-ci semblent se transférer de l’appareil à l’App. Vraiment décevant.Version: 2.27
✓ So bad you will never buy another Philips productApproximately 50% of the time this app won’t connect to the Dreamstation OR, it won’t connect to the server. When it does work the stats are mucked up with days missing and you can not be sure if stats are shown for correct day. Every version released in 2018 has had the same bugs. One can only imagine that Philips just don’t care about you or your therapy. Even if the app does work, if you leave it running, it crashes when the phone goes to sleep, so when you wake your phone you have to re-open the app which then doesn’t connect and arghhhhhhh..Version: 2.17
✓ Bluetooth deficient9 fois sur 10, la connection ne se fait pas. L’app donne très peu d’infos utiles sur la qualité du sommeil. La seule utilité est de pouvoir envoyer les rapports complets à l’inhalotherapeute… quand Bluetooth fonctionne.Version: 2.28.0
✓ I HATE this useless appI have been using my B-pap machine for over 2 months now. I don’t have sleep apnea but rather severe asthma and my machine helps me breathe at night while I sleep. I do not have any problem with my machine but this app is deplorable and absolutely useless. I would give it minus stars if I could! Forget about contacting the brilliant minds that came up with the app. They’re getting their $ for the machine so they could not care less if the app doesn’t work properly!! I know my machine works since I have actually set a timer to make the time I used the machine lines up with what the machine says and it’s right on. This is what this pathetic app is supposed to be doing. I have no clue where the app is getting its information but it’s not from my machine! That is of course when it decides to record anything at all. I have tried deleting and reinstalling the app so many times I can’t do it one more time. The support from the company is non-existent and I am documenting all my attempts at trying to get help so I don’t have compliance issues with my insurance company and doctor, so should compliance become an issue, guess who I will be holding responsible!.Version: 2.24
✓ Connexion ImpossibleRien de plus frustrant chaque matin impossible d’obtenir les infos de mon sommeil. Connexion impossible par bluetooth et un message de l’application qui dit " echec de la connexion au serveur de l’appareil " Toujours pas de connexion depuis le 19 février. Quand allez-vous réparer. Votre application ne sert plus a rien sinon me rendre frustré le matin ou j’ai besoin de voir mes données. Faites quelque chose svp !!!!! Si possible je ne donnerais aucune étoile Toujours des bogues avec cette application 😡.Version: 2.27
✓ Oh. My. God. Bad app instructions!!Just got my new replacement machine. Set it up & thought ‘I’ll try connecting to the app’. It’s important to note here that I’ve had a Phillips cpap machine for years & have tried multiple time to connect my older machine to the app. It would work for awhile, then it would lose Bluetooth connection & it was a huge PITA to get it to connect again. When I got the new replacement machine I was sure it would work better because it’s a newer machine. Do, I reinstalled the app, logged into my account & tried connecting to the machine via Bluetooth. A half hour later the only thing I had accomplished was an escalation of my frustration & blood pressure! The app would act like it was trying to connect, a window would pop up asking me which accessory I wanted to connect to but the stupid thing was the window was bland & didn’t list any devices for me to pick from. Gah!!! I read & reread the instructions, nothing helped. Then I thought, ‘what if I change the serial number in the app to my new machine’s’? Once I inputted the new serial number suddenly, like I had found the right key, it connected to the cpap machine & i started making progress in getting the app & machine connected & setup. So, for those having trouble connecting, learn from my experience and enter your machine’s sn FIRST! Then try connecting via Bluetooth!.Version: 2.28.1
✓ Poor app vs excellent machineMachine in itself is very accurate and easy to use. However after downloading the app, I can’t even register without error messages coming up! Slow to load each page, enter all of the information needed including lengthy serial number to link machine and up comes the error please try again, after three times now I will just rely on reading my machine for info. Thanks but no thanks!.Version: 2.19
✓ Bluetooth Pairing Never WorksI haven’t been able to update my sleep in the app since February 19, 2019 and it is currently June 26, 2021. I have turned Bluetooth of on both my iPhone and on my DreamStation BiPap. Then unpaired both devices, then turned Bluetooth back on on both devices and then followed instructions in the DreamMapper app to pair the devices and I get an error message in the app every time. I have uninstalled the app and followers the above steps multiple times. It always ends the same in the settings in my phone it shows as paired, in my setup on my BiPap is shows paired in the app it gives me the error and shows blue tooth as not connected and will not refresh. It is upsetting because my dreamstation is not keeping accurate data on how much I am sleeping. It always says 0.5 hours for the 1 day and 7.5 for 7 day. I always put my mask on when I lay down to go to sleep and take it off when I wake up generally 10 or 11 hours later. Even when the app worked right back in 2019 pairing the device took a lot of attempts. I’m very disappointed especially since my Pulmonologist asked for my pressures and I didn’t know and couldn’t get them in the app and I should have been able to..Version: 2.28.0
✓ Broken with the most recent update.On or about February 9th, the app stopped syncing. I get a pop-up to pick an accessory, then the sync stops and displays "there was a problem in pulling the data from your device." Nothing changed on my end, cpap is still running fine, just can't get my data anymore. It used to be a good way to check how my night went or if my doctor asked how things have been, but no more... If you're still able to sync, might want to hold off updating..Version: 2.27
✓ WiFi and App worked great for six weeksI think all of the high marks this app has received must have occurred in the first month of operation, and were never updated. I would have done the same in my first six weeks. All of the negative comments are consistent and right on target and usually occur in the second month. My WiFi/Modem/App operation after the first six weeks has been inconsistent, non existent for several days at a time, and a constant wasted time sink and frustration of rebooting and reconnecting the WiFi connection. Upon taking it back to the supplier for “repair” for the second time, he said he could do nothing. He said Phillips is really good at making a CPAP device and not so good at WiFi. How true and how pitiful and worthless to the consumer. Not mentioned in these evaluations is that Medicare and some insurance companies require this daily data to make sure that you are using the device before they pay for device. What does inconsistent and incorrect data do for you then? That is a rhetorical question..Version: 2.17.1
✓ Ruins the DreamStation experienceWhat a disappointment. What frustration. I have not one but two philips auto CPAP machines the DreamStation and DreamStation Go (the portable version)- a considerable investment and brand loyalty. The DreamStations machines work great. And for the two months this app worked fine it actually helped me a great deal. It provided feedback for me to see 90% maximum pressure used which I could use to improve my sleep quality. I used to be able to try new things (like rinse my nose w a saline solution) and see if it lowered the number of AHI fir the night. However after 2 months? (No longer sure since it was 6 or 7 month ago) the app has crapped out. it now struggles to connect BT, connects, finds new data, downloads it and only shows dashes instead of numbers for the night. I have unpaired it. Pair it back on. Update the app. All taking a lot of time with no results. Every morning it struggles to download data but only shows dashes instead of numbers for that night. The next day if I’m lucky it fills out the dashes with numbers of the night before last but again shows me dashes for the current (recent) night. Meaning it runs two nights behind if I’m lucky. Sometimes it doesn’t fill any dashes with data for several days in a row. Frustrating. Trashes the whole learning experience about your own health. Why? Both app and machines (expensive as they are) are made by the same company. Get it together Philips..Version: 2.17.1
✓ Does nothing!!!!!This app is terrible. It just takes you to the Phillips webpage. All links on the page are circular and it doesn’t let you log into dream mapper or connect your device. Used to work a while ago but since upgrading they have clearly messed something up. Absolute garbage!!!!.Version: 2.23.1
✓ This app is junk, I own the device... the app blowsTotal crap.Version: 2.26
✓ UselessI usually cannot connect to the DreamStation… When I do, there is zero data. This app should not have been released. It’s not even close to a beta version..Version: 2.28.0
✓ Tells me Bluetooth is off on my phone when it’s not!I don't know how this is possible, but latest update has made Bluetooth connectivity even LESS reliable than before :(. How is it that such an expensive device has such terrible software. No bluetooth connection completely defeats the purpose of having the app in the first place! It’s so frustrating I’m seriously considering switching brands..Version: 2.13
✓ Good App, Bad InterfaceFirst off, I have to say, that this is a great way to be able to see your sleep numbers. When the app works you're able to compare several nights sleep or compare from week to week very easily. That's sad the interface between my iPhone and the dreamstation doesn't work very well. I'm always losing the Bluetooth connection. That means that I have to forget the device in settings on my iPhone, turn off Bluetooth, then unplug the dreamstation, because there's no turn off switch, then turn the machine on, turn Bluetooth on, have my iPhone locate the device and pair. Unlike every other device I've ever used, the dreamstation asks if I want to pair? I understand my phone asking if I want to pair, but why the device? Regardless, it's nice to see more days than just one. Like I said, good app, but the interface needs work. My Toyota Prius NEVER loses the connection with my iPhone....Version: 2.8
✓ App does not recognise the new serial numberIt was all good till I received a replacement device and the app didn’t recognise the new serial number. It’s gives and error and warning must start with J or P and be 13 characters or D and 14. Mine complies as t start with a J and includes 13 characters but includes an alpha not all numbers, so rejects it!.Version: 2.28.1
✓ App Needs to be FixedThis app never works.Version: 2.26
✓ Mobile app has several problemsI’ve used this app for almost 6 months, recently there was a problem when it would not download my sleeping data. I’ve tried to call there number and waited for 20 minutes, a lady finally answered and I discussed this problem to her. She said I need to talk to the technical department, so she connected me to them. After another 25 minute wait I hung up. This is horrible customer service. I finally deleted the app and reinstalled it about 4 hours later. It was working okey untill Now I keep getting a message saying “ your data is outdated”. I contacted the company where I bought the machine and they say I need to contact the manufacture. There is no way I’ll spend 45 minutes on the phone and get no answer. They should have a customer email link to contact for problems. If I had known this much problems and poor customer service, I would have purchase another type of machine. I can’t recommend this product to no one. The selling advertisement is worthless..Version: 2.23.1
✓ Good appThe app is very good. I would recommend integrating into apple health. This will allow the customers to see all health data in one place. According to the App Store the latest version was released over a year ago which shows a lack of investment from Philips.Version: 2.30.1
✓ Mediocre at bestIf you can get it to work, then you will get some detail that is helpful to yourself to some degree. There’s a lot of data missing on the report to make any meaningful conclusions or therapy decisions..Version: 2.27
✓ No Apple HealthWas trying to find out why my sleep in the health app didn’t match up with what the DreamMapper app said, and I was dumbfounded when I realized it never hooked up together. Why? It’s not that hard even…you can do better especially at the price point of these machines….it should do some laundry or dishes for me while I’m sleeping at that price point. You could at least put a little effort in and give us our health data the way that we are used to seeing it. Please add this ability so we can use the data! Even if there is a way to export it so we can then import it ourselves, then I will up the stars. Other than that, I haven’t had any of the issues that others have mentioned with the account and such. Added and hooked up to machine easily. Every once in a while it will pop up and not be able to connect to the Phillips server but it will still download the data from the night before. Sort of wish that process was automated. My machine stays on all the time so there’s no reason why you can’t automate it in a background process but that’s asking too much probably. I don’t necessarily love the machine but it helps and I am sleeping better now…and I’m not dying in my sleep anymore lol. Thanks for that!.Version: 2.30.1
✓ No longer connectsI’ve used this for a few years and thought it was great but recently it totally refuses to work . Reset the Bluetooth to my device, pressed refresh …tried everything and just get the error message .so pretty much useless now.Version: 2.30.1
✓ FrustratedI am a new user of CPAPs and have had my machine and this app for less than a week. I was diagnosed with severe apnea (70 per hr) and really need to stay informed on the effectiveness of my therapy. This app is hit or miss at best. When I sync to my phone it “successfully” uploads the info, but shows nothing for the night before. So, it eventually displays the info but it may be as much as 8 to 10 hrs later. No rhyme or reason for the spotty results. Also, I have to manually connect the Bluetooth in settings every time in want to sync. Half the time I have to forget the connection and reset from scratch. This is on an iPhone X-XS with latest iOS. Another issue is the day of the report. It is always showing the prior day. Example: my Monday morning report shows as Sunday. I started my therapy after midnight but always shows the day before. Wouldn’t it make sense to have the reports dated the next morning AFTER your sleep???? Confusing....Version: 2.17.1
✓ DreammapperI have iOS on my iphone 8. The app used to work sorta ok. Now bombs regularly to the point of uselessness. The bluetooth, which used to sync easily, keeps dropping the sync. and thats with both units on the nightstand within inches of each other. Also, the device regularly fails to locate the server it talks too. My biggest gripe with the app is lack of ability to set the data collection ‘days’ vs ‘nights’. It considers the day to be from noon to noon as most people sleep through midnight. HELLO, SOME OF US WORK NIGHTS! So all of my data, when it used to sync the Bluetooth that is, ONLY SAYS I SLEEP 3 HOURS OF MY 7 ACTUAL SLEEP HOURS DURING MY WORK WEEK, AND THEN SLIDES HALF OF MY DATA TO MY PRIOR SLEEP SESSION. It looks like I might be able to change the time of day from AM to PM to ‘workaround’ the problem’, BUT NOW THE DEVICE NO LONGER SYNCS VIA BLUETOOTH. I’m spending too much time on this, 2 stars instead of 1 in case the bugs get fixed SOON..Version: 2.15
✓ Stopped working for the past month, zero supportI’ve spent some effort trying to contact them via the support links, which takes you to a generic page with other links that eventually get you an American phone line with odd hours, which is useless. The app stopped working on 21st June (‘coincidentally’ the approximate last update date) but I have been relying on the app data to put a spreadsheet together for months as I’m in and out of hospital trying to track my sleep problems, of which sleep apnea is only one. Please get some proper support for the app and fix it..Version: 2.20
✓ Not what it could beEvery month or two I have to re-pair my smart phone with my Dream Station. That’s a real hassle. My machine gives me almost all the same information every morning right on the little screen. My husband’s is not set up to do that so he has to rely on the DreamMapper app to tell him the quality of sleep he just had. Leaks and AHI and pressure are not showing on his screen. Only hours. Our doctor is not able to change those settings. He had a lot of trouble adjusting to the CPAP and having more info available on screen instead of only on the app, when it’s working, would be helpful. I could get along fine without the app. My husband needs it to see trends especially. His daily personal impression of the quality of his sleep often doesn’t match the info on the app!.Version: 2.28.0
✓ Apple iPhone ProblemI cannot use the app direct with my normal iPhone XR as for some reason it is not compatible with the app after recent iPhone updates so I have an iPhone 6 which I haven’t updated and use that which then transfers all info over to the XR. Am I the only one experiencing this and if not what can be done? I have used the app right from the beginning of using my machine hence why I’ve only given 3 stars for the problem I’m experiencing currently..Version: 2.27
✓ Difficult account creationTried creating an account on this App with my name, email, phone number and my Dreamstation SN... but it just errors. All the info. is correct, I know my own personal info and the SN that starts with J is pretty straight forward. So what’s up with that DM creators?.Version: 2.22
✓ What happenedThis app worked for years. The last update killed it. I still cannot get it to sync my data. Great CPAP / BIPAP machines but lousy app. When will this get fixed? Where is support?.Version: 2.27
✓ Last update has killed this appSince the last update this app has become incredibly unreliable, slow and the Bluetooth connectivity has stopped working! Please fix immediately! Thanks..Version: 2.16
✓ Crashes after first BT pairingUnfortunately the app crashes after the first BT pairing..Version: 2.26
✓ DreamMapper troublesomeI would enjoy it a lot more if it wasn’t constantly having to be paired, as it constantly drops connection and sometimes it’s very hard to bring it back online.Version: 2.30.1
✓ User Account Setup Needs Improvement / BugfixThe design phase for human factors missed a flaw that can delay, and therefore deter users from establishing an account. This is an APP designed for smart phones. Users often switch between a password keeper or other apps where usernames and passwords are either typed out or saved to paste into the login / account setup screens. When setting up a new account, the app resets and dumps all previously entered info when switching between an app to copy and paste information into the setup screen. Users of apart phones don’t want to make a hard copy of passwords and other info when it is already on the smartphone. I hope this results in a bug fix as it has kept me from setting up a user account and will have to wait until I think again to do it and have the time and desire to register..Version: 2.23.1
✓ Dream mapperI have gone in circles with this app. (2 hrs )While I was registering this app. I put in my email address, my iPhone shut down without entering my passcode. Now the app tells me (when I try to register) that my email is already recorded. Ye gods I am fed up. I cannot use the blasted app. So I’ve deleted it..Version: 2.30.1
✓ It’s ok but could be betterThe Phillips dreamstation is probably the best out of all of the Cpap machines when it comes to quick data transfers, the resmed took hours vs this machine that takes 1-2 minutes.. however I feel like this app could be MUCH better. Being as it is a sleep tracking device Phillips should make an optional sleep tracking ring that tracks your oxygen levels, hours of actual sleep, time spent in each stage of sleep “light,deep,rem” and the number of times you woke up. Similar to what my tempur pedic mattress does. I know there are other device like my mattress that tracks that stuff but I feel like it would be beneficial for people to have it all stored in one place. A lot of people would buy that product if it was offered..Version: 2.30.1
✓ NEEDS APPLE HEALTHKIT INTEGRATIONI cannot understand why this app doesn’t allow Apple to collect data regarding sleep duration... being able to turn the device on and off from the app would be amazing too but given the speed at which the app is upgraded this probably won’t be possible for a decade....Version: 2.21
✓ App stopped workingCurrently having connection issues, not accepting serial number, removed and reinstalled app then app physically isn’t an app anymore just the US website where log in doesn’t work. Not happy Philips! Please arrange for app to be working correctly so I can reinstall, I am in Australia so unsure if this issue is global or unique to Australia..Version: 2.23.1
✓ App Doesn’t Work ProperlyJust bought the Phillips Respironics with modem over a week ago. I just installed the app. It has issues seeing the unit’s Bluetooth. Eventually once you get it to connect, it says it is transferring data but it shows absolutely nothing. When selecting generate report, it tells me there’s no data. The unit has both a modem and SD card installed. Next week I will ring the people I purchased this from to see whether they can see data on the server because of the modem option. Perhaps it’s a faulty unit?.Version: 2.17.1
✓ Useful appThis is a useful app with limited analysis. Data transfer from device via Bluetooth is sometimes problematic. Sometimes the app says it has transferred data successfully 100% but nothing actually appears. This seems to be a common problem since many other users have experienced this..Version: 2.25.1
✓ DisappointingWhen it works it is great. But the Bluetooth is unstable and 3 times I’ve had to delete the app reinstall and try to connect. This time it works fine only for a week before throwing a sad after an apple update. I’ve had to change email addresses, I can’t access my data. Phillips should employ tech people who can fix it and throw money in to make it less clunky. Even my cpap provider hates ringing support for help and says many of her clients have this issue. Again when it works great.Version: 2.30.1
✓ No integration with Apple HealthIt’s ok..Version: 2.26
✓ Bluetooth fails too often to be usefulThe app is really clunky. Even when it works, it is slow to open each page. The Bluetooth connection to my phone keeps dropping off. Last time this happened, it was impossible to reconnect, even though I spent at least an hour trying all the fixes, including deleting and reinstalling the app. Useless..Version: 2.24
✓ What a useless appIt is so good, I was not even able to register. Even after I ticked all the ridiculous permissions to allow myself to be hammered with notifications from the manufacturer, it still did not allow me to register. Nice machine but with useless software. Is it true that no stars is not allowed, how stupid. Won’t work and gets one star, great revue system..Version: 2.24
✓ DreamMapper efficiencyApp used to work efficiently but the last 2-3 months there have been many glitches eg not downloading or saying nothing to download or already downloaded when it has not Last update has not fixed the above problem if anything worse The DreamMapper has not updated for the last 2 days yet it says it has.Version: 2.17.1
✓ Started out well but now junkThis app started out great. For the first two months it synced perfectly without issues and allowed me to track my CPAP therapy, including nightly usage hours, breathing issues, mask leaks and fit. It also provides alerts when its time to clean or replace certain supplies or parts. Things were great until around month three of use. Suddenly, it now fails on nearly every sync attempt. I’m lucky if I get a good problem-free sync on the first attempt twice in a week. Sometimes data is corrupted during a failed sync and I have to power cycle the CPAP machine to get sync back to normal. I keep getting an error that the DreamMapper servers are unavailable. Quite frequently, I can’t access my sleep therapy data at all, not even offline. I don’t know if the app or the machine is to blame. Reinstalling the app didn’t help. I have to decide on a permanent machine soon and this is strongly making me consider trying Resmed instead..Version: 2.14
✓ Needs data csv option or better reportingThere is so much good info being recorded and yet the reporting available is useless. Let me download my data so that I can parse it myself or give me some useful stats!.Version: 2.28.1
✓ Lousy ConnectionThe internet connection keeps cutting out. I have keep unplugging (reboot) the Dream Machine every couple of days. And my router is only a year old. All my other devices work with no problems..Version: 2.30.1
✓ How did DreamMapper make it to the App StoreI rated it a 1 only because I could not rate it with negative numbers. If you don’t mind umpteen attempts to register plus attempts at signing up to share data, you may be happy. As I remember from my wife’s attempts to use the app, A Lot of Effort for disappointment with the results. Main Gripes: 1. Unlike other apps, this doesn’t offer auto fill 2. It doesn’t offer suggestions for fill, e.g., name (first/last), email/snail mail addresses, etc. 3. it doesn’t allow the user to go back a window or re-enter a page if an errant move of a finger causes the window disappear or time out. 4. It took me about 12 tries of re-entering data from the first field and screen to the last. The process started over From Block 1 each time. I’m smarter than the average bear but these 79 old arthritic legs, feet and hands are no match for an app that requires retrieval of data from places far away or nearby on another device. Pause = restart the process from block 1. 5. Their request to share data remains incomplete and will so unless the disappearing screen behaves like iPhone apps should, swipe the bottom of the screen to the right and your previous screens fall into view. I did this earlier today to create new contact from a screen view that didn’t allow creation of a new contact..Version: 2.22
✓ App needs to enter 2019The app functions well but it misses a lot of things especially where it integrates and the old fashioned UX interface . It should be able to talk to the health app and other often used apps like fitness pal and Fitbit. Then you can combine these data points and get more insights. The settings of the machine could be shown in the app and preferably be manipulated from the app. Come on guys, it’s an expensive excellent machine. Give us an app that is worthy of the machine..Version: 2.21
✓ Built-in data mining, app requires online account for everythingWhy exactly do I have to create an online account for an app where its only task is to receive and display data from a CPAP machine that’s less than two feet away and connected to the phone via Bluetooth??? I could understand if the online account was optional but it isn’t, without account the app does nothing. This is silly. I don’t want to provide Philips or any other third party with my health data, period..Version: 2.22
🙂 DreamMapper Positive Reviews
DreamMapper works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact DreamMapper.
⛔ DreamMapper Problems
