- 51.2LEGITIMACY SCORE
- 53.7SAFETY SCORE
- 4+CONTENT RATING
- $29.99PRICE
ICRSS PRO App Complaints & User Negative Comments 2024
ICRSS PRO app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using ICRSS PRO? Can you share your negative thoughts about icrss pro?
Please wait! ICRSS PRO Facebook comments loading...
ICRSS PRO for Negative User Reviews
✓ It was great until I got my Iphone6+Loved this app until I got my iPhone 6+. The feeds don't size right so it looks poor and doesn't utilize the new screen sizes. I would be happy to change my rating up to 5 stars if they update the app to properly support the phone sizes..Version: 5.20.100
✓ Fails when needed mostMy local AV guy installed this system touting his high end pricing as high end equipment. To date, the system fails me and even when he is here to assist, he has to call the IC tech help to troubleshoot or reset. Here it is at 1:22 AM and the cameras won’t come on line though all of my house systems and Wi-Fi systems are green and functioning well. IC system continues to disappoint to include the latest version. Trying to find a better more reliable system to support my security network. Sorry, but really tired of the failing reliability..Version: 8.1.003
✓ Hangs, poor responsesThis update needs work. It is not very user friendly. I click on upper right button and go for a coffee break while waiting for it to open. Settings are confusing. Favorites is confusing. Closing out cams or changing to different views sometimes doesn't work. This app could use some improvements. Please fix it! I rely on it for remotely checking cameras..Version: 5.50
✓ Time and date boxSince latest app software download the time and date box which was with a white background is now dark grey and almost unreadable. Please advise how to fix this..Version: 5.20.100
✓ Once again, Motion notifications haven’t worked in weeksI’ve had terrible reliability issues with the Apple push notifications coming through. It will work for a year and then stop for weeks at a time. It hasn’t worked in a number of weeks and I have confirmed the NVR is detecting motion and configured to send notifications..Version: 8.1.014
✓ App is not ergonomic!I'd expect more from a CCTV company. Cheap axis apps and others are smarter than this app. Have to reselect cameras every time you open? Really? Takes the convenience out of that. What's favorites for? Doesn't save a camera layout for you to access with one button push. That would make sense. Instead adds cameras to a favorites folder? Didn't even eliminate a step in viewing a camera. What if I have more then 4 cameras? I have to stop viewing one of them and go through the painful method of readding? Opposed to swiping to another set of 4? I'm either missing something or this is a poorly designed app. Hope they update this. Paid a premium for their hardware and am stuck with this app..Version: 5.1.9
✓ Another step backwards...The app looks more polished now, but that's about the only positive. I could previously just hit one button to start viewing my favorite cameras. Now there are more steps to get there in the favorites menu, then after clicking it takes 4-5 times longer to load the camera views. On top of that you can no longer switch between low and high res stream. It's one of the other all the time. No longer an easy button tap to switch..Version: 6.00.000
✓ Avoid this systemWe have had this system for many years and would not recommend this for anyone. Horrible interface and even worse app. You can’t scrub your security feeds in a reasonable time. When you do try and jump to a certain point in play back. It keeps jumping back to where it started. The only way to really try and find a certain point or event is to forward videos by 8X. The app only works half the time and super clunky. I have 1Gbit speed internet so I know it’s not connection speed that’s the issue. Avoid this app and entire security system..Version: 8.1.006
✓ Absolute Garbage!I share the disappointment in this system. It’s unreliable at best and infuriating the rest of the time. Like the other reviews, the tech that comes always has to call IC to have them solve it. Every update has rendered a call to the installer because nothing works after the updates! This was. 20k system not worth the contract I signed for installation! I am looking into a new system. You’ve had enough time to get it together, bye bye!.Version: 8.1.004
✓ Doesn’t work on iPadOn top of getting hacked again (see the notice on their website), the latest iPad version doesn’t work at all. Tried with 3 different iPads, including one the installer brought. IPhone and MAC clients work using the same credentials..Version: 6.10.005
✓ LackingThis app is very rudimentary. Not being able to open all cameras with a single click and being able to easily pull recordings from the NVR is very lame in this day and age. Also, feed quality is very low, no way to adjust it so you're stuck with what they deem acceptable. Hope they get their act together and release fixes..Version: 5.1.9
✓ Bugs!!Come on guys fix the bugs! Mechanical Zoom Works/Doesn’t Work....Version: 6.11.001
✓ Doesn't work any moreThe app doesn't work since IOS 10 upgrade. They don't seem very responsive either as this has been a reported issue for several weeks now..Version: 6.10.001
✓ I feel cheated and victimized by this companyEarlier version I purchased worked great until I updated the app. Then it would not work. Tech support says I gotta buy the newer version to make it work. He was right; $30 later for the newest version now works but no better than the older version and is more confusing to use. How often is this company gonna gouge customers for $$$ for upgrades..Version: 5.0.0
✓ Help me get the older versionI just updated to this new version and my cameras look awful !! How do I roll back. They should test app before putting live..Version: 5.40.002
✓ Playback way too difficultThis app is way too clunky to use if time is of essence! Playback start time resets to finish time when being set up for playback. This app is simply terrible and likely had no user testing when released..Version: 6.11.001
✓ Don't do the update!!!!!!Just updated and now all of my saved lists are gone!!! Now going to a camera view takes forever as I have to scroll through 75 previous views. Not really sure what they are but its a long list of things that I must scroll through to get to my devices. Please fix this!!.Version: 6.00.000
✓ Can’t access SystemSince your latest Bug Fix I have not been able to access my cameras. What happened? I’ve rebooted my phone etc. all other components on my home wi-fi are functional. This issue started yesterday.Version: 6.10.009
✓ The worst - should be zero starsCompletely unreliable. Never works when I need it. I have this at three homes and the app is awful. I’d say it connects less than 50% of the time..Version: 8.1.014
✓ Out of controlCan find one problem with app. The PTZ cameras move out of control spinning around and around and around and around. They will eventually stop,very frustrating and not very effective for the purpose of a PTZ camera. Please someone out there fix this problem. I would give 2-1/2 stars if I could..Version: 5.1.6
✓ IPhone 6plusDesperately needs updating for iphone6+ screen ratio. The app itself scales, but not the video. Only fills fraction of screen. Functionality not intuitive. No explanations of what icons do. Would be nice to have a "home screen" that automatically opens with app rather than manually having to open favorites each time..Version: 5.20.100
✓ My North Miami residenceI have had this system professionally installed and was OK at first. now constant problems. THE ENTIRE SYSTEM HAS BEEN HACKED AND NO INDICATION THIS WILL EVER BE REMEDIED. AWFUL..Version: 6.10.005
✓ TERRIBLEMy whole system crashed ! IC REALTIME tech support is PITIFUL. I’ve been working with them for 2 months with no solution. I’ve been hung up on 3 times and the tech people have a poor attitude. This company is terrible and does not care about their customers.Version: 6.10.005
✓ Worst updateICRealtime DO NOT UPDATE!!!!! The latest update turned a poorly designed app into a piece of %#%#*^%#!!!! With the latest update we can no longer view real-time video playback of events from our Alarm Manager. All that comes up is "No Record". We've been working with our security company Tech specialist for a week and he has tried to adjust the local configuration settings to provide the maximum real-time playback to 60 seconds but that has not resolved the issue. Thinking it might be a glitch in the app on our iPhones, the Tech specialist reloaded the app but that made things worse and we even lost our favorites and the names of our cameras. If we had not paid so much for our video surveillance system we would be shopping around for a new system that has no association with ICRealtime LLC. It is beyond comprehension that an update was not beta tested before releasing it out to the user community. What is so frustrating is that we rely heavily on the playback feature as we are frequently away from our home and having the captured playback of events inoperable makes the system useless for our purposes. Unfortunately, the users have to try to resolve their issues without any help of ICRealtime assistance. Get on the ball and get a fix out to the users!!!!!.Version: 6.00.000
✓ Still does not work we with iPad ProHopefully the crashes are fixed. Still though you can only see a quarter of a camera screen with an iPad Pro. Each camera is 1/4 it’s as if you zoomed in but are unable to zoom out or pan..Version: 8.1.006
✓ Decent but needs workThe usability of this app needs some work, especially for the price tag. I hope in an upcoming release they give you the ability to configure the notification options, specifically the ability to turn off/on email and txt alerts for the motion alerts. The playback feature works well. That part is actually fairly nice and intuitive. Looking forward to enhancements to this app. At the end of the day, I do appreciate the ability to access and configure the cameras remotely. Thank you for this app..Version: 5.50
✓ Pure con app!Playback feature has not been fixed since the 6th of august! False advertising and fake merchandise!!! Do not buy any real time products!!!!.Version: 6.10.001
✓ App crashingThe app crashes when trying to view favorites. A better way of scrolling through cameras would be helpful. It is difficult to view additional cameras with cameras systems with more than 4 cameras. Only way I can see how to do it is save first four cameras as a favorite and then the next 4 cameras as favorite and so on. Then use the "scrolling wheel" to change between favorite pages. However isn't consistent and now it crashes. A swipe gesture to toggle between cameras pages and individual cameras would be much easier to operate and more intuitive..Version: 5.1.8
✓ ShockingWhy do you have to login on the web to see you local cams. If if you try to reset password or whatever it doesn’t work. 60 second window to verify new password. It’s all wrong basically. Privacy is horrific and this is just data harvesting. I’d like some British made apps and cams pls. This (your data) is all going to China. Beware..Version: 8.1.012
✓ HorribleI have had this system for about 2 years now. While it’s good for viewing live, I can not get it to let me view recorded footage. Mine works well in the sense, I open the app and press one button to see all of my cameras. I like that aspect. However it’s useless when I can’t view recorded stuff. My alarm installer raced about ICrealtime and I paid a premium for their hardware as they recommended. Only to find out it is the same rebranded stuff everyone else sells for significantly less. Glad I’m selling my house and leaving this crap behind. Then I can get a better system..Version: 6.10.005
✓ UnreliableI have had this system for over 8 years. In that time I had to replace two NVR’s and four cameras. That was in the first two years of having the system. They told me it was because they we older cameras and not compatible with the NVR I had. REALLY, your distributors were selling old cameras not able to work with the NVR. So I became a distributor to get up to date cameras. I spent a lot of money in that transition. I should have not had to but my clients needed replacement equipment. Same issue, when trying to get support, I always have to wait for a long time to get help. When I need my cameras to work I am lucky I will get 75% of them online. I have had numerous sales reps assigned to my account. One was great and took good care with replacement camera at a discounted price but he was gone after a year. Since then you don’t hear anymore from them. Very disappointed by the high cost and lack of reliably with their products and support. They could so much better but they don’t and I am in the same town as them. Look elsewhere for a system..Version: 8.1.004
✓ This app is trashThis app is trash.Version: 6.11.001
✓ The company itself is so bad with their service.....They have major hold times for their support help. Once you get on if you are missing anything you have to call again. I had to redo my entire camera security system due to their inferior quality of equipment. I even spent over 8k on their recommended equipment. I had also spent $30 on their pro app for iOS device and now I want a refund for it..Version: 6.10.007
✓ Terrible - stay awayQuite possibly the worse I Interface I have ever had to deal with. Was installed by our IT guy. Trusted him. Nothing more frustrating than Using this app. Would not recommend. One star is even too much..Version: 6.10.006
✓ Rubbish versionThis latest version wont download photos onto iPhone so my suggestion is don't upgrade!!!.Version: 5.1.6
✓ Not workingPaid $30 for an app that doesn’t work. The support couldn’t solve the issue..Version: 6.10.006
🙂 ICRSS PRO Positive Reviews
ICRSS PRO works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ICRSS PRO.
⛔ ICRSS PRO Problems
