- 84.6LEGITIMACY SCORE
- 87.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
TD Ameritrade Mobile, LLC App Complaints & User Negative Comments 2024
TD Ameritrade Mobile, LLC app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using TD Ameritrade Mobile, LLC? Can you share your negative thoughts about td ameritrade mobile, llc?
Please wait! TD Ameritrade Mobile, LLC Facebook comments loading...
TD Ameritrade Mobile, LLC for Negative User Reviews
✓ This company breaks laws and manipulates markets at the cost of its own customersThey will do their best to steal your money in favour of hedge funds. They stopped GME trading a day before short interest deadline for Friday for the explicit purpose of saving money from their own stupid hedge bets. This company should be fined until its bankrupt. They are the 1% and they are the worst example of everything bad on Wall Street..Version: 6.18.0
✓ Mostly a dudSo this app is one of the best organized I have found. You get news and general information right in the palm of your hand. But I do find it a bit cumbersome to do any research on it. Then it stays well behind the market every day. I find it funny that my banking and credit card apps tell me in seconds if any money has been spent or received yet this app can’t tell me for hours sometimes if a stock price has or is changing. Then if I do want to buy or sell through the app I have to type in my password just to be able to get to the actual buy/sell cart. This takes valuable time and can make the difference in stock gains or losses. I already have to use my fingerprint just to get the app to open so why do I need to re-enter my password each time. Bottom line is this app is only useful for a quick glance at work or on the go- just hope that you don’t really need to use it for anything more than an btw I’ll check on my portfolio. Actually the apple phone stock ticker is way more accurate. So way to go developers for making a pretty app that’s actually useless for what it should be for..Version: 6.19.0
✓ Avoid. use bitcoinRigged!.Version: 6.18.0
✓ TD Ameritrade appFirst off, I would like to say that I do enjoy the large amount of information on the app and the screen. On the flip side though, there is sooo much information on the page that it requires the user to toggle between pages to achieve the information needed to make a sound transaction if buying or selling calls and puts. This is something that has been a major turnoff for me as one who in the past with (Scottrade) exercised the sale of many call contracts. The screens on the mobile app and my main home computer don’t really differ that much from one another. This along with my account rep. at my local branch office NEVER, returning my calls, even after leaving messages that are requesting assistance and the closing of my local branch office have me at a crossroads of whether to stay with TD Ameritrade or find another company that can assist me with my account needs. It has been sometime since the TD Ameritrade/Scottrade buyout and I have tried to be patient and learn the new platforms, ins/outs of TD Ameritrade’s services, but with the lack of support from my local rep. or branch office, we may be at the point of separation. Thanks, Tom B..Version: 6.24.2
✓ Don’t use!They locked many many customers out of buying more shares of certain companies because they were causing hedge funds to bleed. They don’t have your best interest in mind beware.Version: 6.18.0
✓ Would not let me tradeI wanted to trade stocks and it stopped me. Unfair I should be allowed to buy or sell during market hours if I want. That’s why I got the app..Version: 6.18.0
✓ Dark Mode? U.I. Update?I like the app, a lot of good things and not a whole lot of bad things but I think there are a few things that are lacking a bit for me. The first is the inaccessible use of dark mode. Waking up at 5 a.m. pst the first thing I like to do for 10 minutes is read through the news. Without dark mode I am blasted with an extreme bright light even on the lowest setting. In my opinion I think a dark mode just like think or swim would greatly benefit this app. Another thing I would like to see is an update U.I. I like that I can customize it but something feels off. For example, I love reading the news as I mentioned earlier but I also like going to the sectors to see what’s up and what’s down. If there was a way I could get certain articles straight from the sectors tab if I clicked on it. Then that would help tremendously. For instance I can go to my news tab for the most up to date news but if I want something more specific to a certain sector then I go to the sectors and click on one which would bring up all news relevant to that sector. Overall I think the app is good but not great. But with the addition of these new features I think it can become even better than it is now. :).Version: 6.13.2
✓ Total market manipulatorsThey don’t respect their customers and don’t support the free market. You run the risk of arbitrarily losing all your money if they decide they don’t want you to make your expected trades..Version: 6.18.1
✓ Great in the past, service has slippedI have both a self directed account with my HSA and a regular investment account through TD for 2 years and have been very pleased with the service and ease of use. So much so that I recently decided to open an individual 401k through them, and it has been a nightmare. I have called, sent dozens of pages of documents in via the messaging service in their app, and receive no help other than a message that they received my documents and will review and get back to me. It has been over 3 months, and their only response after waiting 30 mins on the phone is to complete the paperwork all over again to reapply (which I did) or that simply the account wasn’t created, with no reason why or help to correct the matter and move forward. I don’t want to start this process over, but am looking to take my $ elsewhere to a company that will value me as a customer and provide good service..Version: 6.21.0
✓ FraudGlitchy.Version: 6.18.0
✓ Always delayed with actual stock/options pricingSeveral time I have placed stop limit sell orders that have failed and cost me additional losses or lower profits. Customer service reps, with the exception of Cassandra, are not interested in you or your success. They are all about CYA (TD’s that is). Low knowledge is apparent… Many time I take the time to research a price/options between two platforms. It’s been quite constant to find one price in one platform and higher price in the TD app. I figured it has to be a delay, but it can be just the TD model. Like a gas station pump; the ones with the bright lights and slow pumps. Yeah, so that you have time to go to the store to buy something compulsive. Well, this time is basically the same. My problem is that it cost me both at the purchase or the sale due delayed price change when closing a position. I understand if I pay more TD earns more, but other platforms seem more up to date many times. I hope you, TD, can fix it. Moved trading to Webull and my experience is much better. No commission on option trading and provide thorough info for due diligence..Version: 6.24.4
✓ Mid-March 2019 update ruined itCompletely ransacked a user friendly interface and replaced it with an almost “excel spreadsheet” like format. The former “condensed” view has been removed. Formerly I could see 5 columns of the important info needed for trading decision (ticker, bid/ask, last, change—change column could be tapped to show volume and % change and was color coded) and 11 rows of stocks before having to swiping. Now there is 8 rows of stock per screen and 4 columns with tons of white space. The condensed view made it easy to follow an extended watchlist and make quick trading decisions. I am befuddled as to who they consulted for this “update”. I have traded millions through the app and now it will become more difficult or frustrating. Where are they getting these ideas??? Also, to change your watch list it use to reflect a list, now they have this stupid “drum” like scroll view—really? I WILL be looking at the other trading platforms out there, hopefully someone can give me the important data in a concise format and not this garbage from likely thrown together from someone who has never really used the app or doesn’t understand how the old view was useful to actually trading stock..Version: 5.3.2
✓ Not Very UsefulThe measure of a brokerage service is: does it help you to make money and manage your account. In my opinion, that’s what you pay for. TD Ameritrade falls way short of the mark. Specifically, this is why TD Ameritrade (I’ll call it TD) is below the level of helpfulness that I would expect. Here’s why: 1. TD’s storefronts seem to be profit centers which exist to sell you services. They do not seem to be there to provide assistance. They point you to their call center, which is ok, but I would expect more than a cold reception when I drive there to ask a question. 2. Their online app is difficult to use and you can’t tailor it to your needs. If the designers of the online system held focus group meetings, I think they would be shocked at how users have to work around their clunky system. 3. It’s my experience that TD does the minimum they can to support their clients. Their service is just bad enough to make me want to switch, but minimally good enough to keep me from going to the trouble. I would not recommend TD to a friend..Version: 6.25.3
✓ Jai0111They don’t support free market.Version: 6.18.0
✓ Restriction of trades.This app is great. The watchlist, trading, all of it. But, TD Ameritrade was involved in restricting trades of a security I owned while it was going up in a short squeeze. The decision to limit buys drove the price way down. Not all brokerages did this but you don’t want to be associated with the likes of Robinhood. My financial advisor told me to get out as quick as possible. Just because hedge funds are losing tons because of shorting stocks should not give the people that sell securities the right to manipulate prices. I’m sure they will have a dumb excuse but a lot of people lost money because of that. No hard feelings. In the past. I will continue to use TD as well as a second one. Maybe they both won’t restrict a stock in the future that is making me money. The whole point of this service is to make money. And you failed miserably. Nice app for real though. Great customer service. Cheers- probably won’t have another problem as I didn’t for about three years with TD - I will give them that..Version: 6.23.1
✓ Not goodStop us from trading.Version: 6.18.1
✓ Doesn’t update and prices cam be 2 days old. Please fixSee title.Version: 6.25.2
✓ One start this just like RHBlock trades on AMC BB ect bad service basically Horrible.Version: 6.18.0
✓ They take off stocks that they don't want you to trade withWith no warning!.Version: 6.18.1
✓ TerribleManipulated the stock market #nok justice.Version: 6.18.0
✓ ManipulationThis app has completely stopped the purchase of certain stocks completely to their benefit! This is a free market and TD does not represent that!.Version: 6.18.0
✓ NEVER functions on busy days - extremely slowIf you have done all your analysis and are prepared to be nimble as market is approaching an inflection point, you better have all your trades and stopps placed before any big move happens. If there is even a hint of a major pullback or a bottom, the TD system will freeze like a glacier. They really screw their customers this way as it’s all a matter of bandwidth for the amount of customers- tech capacity etc. but they just don’t care. When you try to call they pretend this has never happened or that it’s really “ strange as I have not heard this”. On slow, boring market days when the indexs are barely moving, it works awesome. But, on that day with major market movement when you can make a ton of money, you will be mistaken to think you can trade quickly. Try 5 or 10 at a time for one trade. It will freeze like Cindy Brady on a kids game show and give you the “system not available at this time. They need to put that in their advertising-would be nice if they could fix this. They could advertise and probably make more money by extolling the virtuous trade speed, but why do that, the customer would then benefit..Version: 6.14.1
✓ RiggedHand in glove with monster. No support for fair trading.Version: 6.18.1
✓ Thieves in plain sight…While investing you would like to be sure that your hard working money is taken care of.. so you think! When I started investing with this firm I notice that they would not get back to you right away concerning major issues other then giving you a random answer to call or contact someone else or even point fingers at other individuals for there own mistakes. Mistakes you say ha….! No they play around with your stocks investments and then tell you that they don’t have it yet or they have not received them from the FDIC or from the maker but in true they play around with it make there money and when the price of the stock goes down they appear in your account. A little to late for me to sell because I have lost all the momentum for sell, hey but TD didn’t they did what they had to do right. So who are there number one customer ? Them selfs the institute make money make money. Well the system is rigged and they have the upper hand UNTIL…. Rules and regulations don’t go there way no more. I called customer service so many times and complaint about where my stocks are and they have no clue they tell me to wait 2-3 business days until it goes in my account. I have recorded this calls and they have told me that they will correct it later so I can sell my stocks at the current price it was when I didn’t get them but nothing ever happens…. all I can say know is WHAT GOES AROUND COMES AROUND ….Version: 6.26.5
✓ No thanksDo not use them for stocks. Horrible experience. 👎.Version: 6.18.0
✓ Confusing site for newbies AMAZING CUST. SERVICE!!!I am new to the site and trading so I’m only speaking in regards to my experience so far.. I have to say the App/layout is Difficult to use & confusing with no tutorials/useful help available for someone new to trading. Now on the other hand Ameritrade’s technical support is amazing.....! The willingness to help and assistance that you get when you call is outstanding,first class..! The representatives that I have spoken with were patient, very knowledgeable, and just awesome... ! The reason I gave a 3 star rating is because I feel that Ameritrade should make it easier and definitely faster to add funds to your account, I mean with the technology we have today I can sen $$ in a text message from my phone in seconds... I feel it is a bit ridiculous the time it takes and the limited options there are to add funds to your Ameritrade account.... I mean really..! Another thing, I think the IT department should add a beginner tutorial option for how to use the app/site....Version: 5.2.2
✓ CheatsGarbage suit suckers.Version: 6.18.0
✓ Gme/amc etcThey blocked trades at their leisure! Any day it jumped even 10% they block saying can’t trade it.. but then it settles and your allowed.. what kind of robinhood bullshet is this? Unreal. Regulate the banks and regulators!.Version: 6.19.0
✓ They joined Robin HoodDo not use TD they think it’s okay for the 1% to manipulate the market but not retail investors. Delete this app and withdraw your money.Version: 6.18.1
✓ Two steps backwardsThis most recent update has taken what was once a clean layout with a clear and concise display of balances and positions and unnecessarily jumbled it into its current look. Previously I could glance at my account balance tab and see almost all if not all the information without scrolling up or down. Now, in order to see the same information I have to scroll up and down 3 whole windows worth to see what was previously visible at a glance. This is an investment app where number need to be clear and concise, there is no reason each row of information needs to be so tall as to exclude other rows from the same window. On the same issue there is no need for the tabs and headers at the top of each page to be as blocky and obstructive as they are, nor for the dashboard to be cluttered with unnecessary banners and news releases, these again take away from the ease of use of quickly and accurately discerning data. I hope TD will take note and fix these issues, these are they types of poorly thought out updates I expect from a rushed social media app release, not from a company that I trust with the majority of my investment..Version: 6.7.0
✓ Scam CompanyWon’t let Canadians use this.Version: 6.24.2
✓ Don’t botherControlled by the rich, these guys control the market and play illegally!.Version: 6.18.0
✓ No record of purchase dates or investment lotsIF YOUR STRATEGY INCLUDES LOTS - BEWARE I previously used E*TRADE (much better) and was shopping different brokerages due to my employer restricting the use of E*TRADE. I did my due diligence and called each brokerage’s customer service to ask about online/mobile features that I required for my investment strategies. One is the ability to view and sell investment lots, which is a huge facet of my investment strategy (buying an asset in smaller batches of shares at different cost prices, and selling the batches separately). With my old brokerage portfolio (E*TRADE), I could expand each asset to see history of dates & shares purchased (lots), with all of the reporting metrics for each lot. You can also sell an individual lot there. I called TD before I switched brokerages to confirm and they told me it would be the same. THEY LIED. I found out after a week-long process (and week long investing freeze) to transfer my entire portfolio over. Now I am stuck until I can afford to go back through the freeze process for another week to transfer to another brokerage. I am very unhappy about the time spent and money lost from all of this. BEWARE!!!!!!.Version: 6.21.0
✓ BMO isn’t delayed by 20minsUseless. Delayed by approx 20mins. So disappointed TD!.Version: 6.23.3
✓ Trading StopI want to make a trade, and I could not for the moment, what is this????.Version: 6.18.1
✓ DO NOT DOWNLOAD!!!!Waste of time and your money..Version: 6.18.1
✓ Great app with one really big exceptionI use this app frequently to monitor my portfolio when I’m on the road, and find it extremely easy to use and navigate. I would give it 5 stars if it wasn’t for the one big issue with caching. I now have to shut it down then launch the app again in order to clear the cache and see the most up to date prices before buying or selling stocks. I contacted tech support on several occasions regarding this issue because it has cost me tens of thousands of dollars in the past. Their first recommendation to delete and reinstall the app caused me to lose my entire (local) watch list. When that didn’t work, they advised me to periodically shut down the app and relaunch. This approach seems to solve the caching issue, but I’m not sure it’s a good solution because I might one day forget and make another bad buy/sell decision based on outdated information. Ordinarily, I don’t write reviews, and would prefer to applaud good products and services rather than complain about bad ones. This issue is a biggie if you have a fairly substantial portfolio, and needs to be addressed at the root cause. I also have accounts at a few other brokerages, and while their apps don’t exhibit this problem, I find that they pale in comparison with TD Ameritrade’s app, so I really hope they fix it once and for all so I can rate them 5 stars..Version: 6.24.0
✓ Blocking tradersBlocking traders from buying stocks with large bull momentum.Version: 6.18.0
✓ Nice Platform OverallFor the most part, I find the mobile platform easy to use, and especially like how the dashboard allows me a view of what’s happening in my positions and account in general. It’s a bit tricky finding how to get to the Options that I want to buy to open, sell to close, sell to open and buy to close. I can’t give it four (4) or five (5) stars because I’m annoyed that once my login credentials are accepted and I’m in, I feel that should be enough so I can work in my account. But No! Every single trade, whether it’s to buy or sell that fast moving stock, or option, I am REQUIRED to re-Enter my F’ing password! Now, if I was an idiot and used a simple “easy to guess” password then I might justify this inconvenience, but I have an extremely difficult password and, by the time I’ve entered my password to buy, for example, the ideal entry price has gone! Needless to say it has cost me a lot of money not gained because of this! Developers, get your butts in gear and rectify this! Update: The developers still have not made it any easier to allow me to make a more timely buy or sell on this app. And because I refuse to compromise my account be creating Mickey Mouse passwords that can be easily cracked, I’m reducing my stars for this app to 2..Version: 6.24.1
✓ TerribleWibull offers so much more helpful Content that it’s my belief you want people to fail. Your Sink or Swim is way to complex for anyone (unless your a computer programmer) to figure out. Try and expand charts early morning and app disappears constantly. The only place I have seen improvement is the fact that there is no more wait time when you call in with a question. The problem is you can call 10 times and get 10 different answers (because nobody seems to know what they are talking about in most cases) and there is no accountability when it comes to getting false information. Everybody seems to be an expert that just finished a class and knows for a fact that they are right, until you talk to the next person who says completely the opposite, yet we are accountable and are expected to know all of the rules, when the people whose job it is to know don’t have a clue. The totals in the morning or not accurate many times and I believe her set up to trick you. It is my guess that a lot of stock is held in the house and you steal all the profit. I’m sure I would be told that that would be illegal and that could not happen, however no one can monitor and keep up with it because it’s too complex. Trust level I give you one star, accurate information I give you one star, helpful information they give you one star. Getting a hold of somebody and give you four stars, The problem is that information is worthless once you get a hold of someone..Version: 6.23.1
✓ Annual Tax ReportingI have enjoyed using their tool. However, there are a couple of serious deficiency issues with TDA’s tax reporting and beginning basis issues: 1. They never seem to get the 1099 tax reporting done right and done right first time. It has become their norm to just send out a Correction every year. Very frustrating. Case in point: 2020’s 1099 was issued mid-February, and the Corrected 1099 came out a week later. 2019 the same thing except the Corrected 1099 came out much later and I had to file an amended return. Terrible reporting service. 2. Their system does not manage inbound asset transfers from outside systems. It also does not manage asset transfers between TDAmeritrade accounts. I have several equity management accounts with TDA. They refuse to post the correct original purchase prices of assets. Instead, they post $0. So, when I sold some of my equities, they reported $0 basis value to the IRS, and now I am in the middle of a tax year 2018 IRS audit... thanks to TD Ameritrades terrible tax reporting system. I would not recommend their product to active traders and traders who want to transfer assets to their system. And, I definitely would not recommend opening up multiple accounts and transfer any assets between the accounts... unless you enjoy IRS audits..Version: 6.23.4
✓ Limits fair tradeThe app limited the ability to buy stocks when it was time to do so.Version: 6.18.1
✓ Some confusionI like the app but struggle with many items.Version: 6.16.1
✓ Security Flaw & usability problemThe App sometimes (not always) does NOT automatically log you out after even many hours of non-activity. This poses a major security risk, if you forget to log out, which can easily happen when you're interrupted by a phone call, a text message, an email, an internet search, or a friend, family member, or colleague demanding your attention. Were you to then lend your device to someone, or misplace or lose it, anyone could access the info in, trade on, or transfer money out of, your account. Please fix this major security risk! Please provide an option to automatically log out after, say, 3, 5, 10, or 15 minutes of inactivity. Thanks! Second, the daily change in value of account balance and positions resets to zero way too early. Some of us like to check how our account balance and/or positions did really late (often in early morning before the market opens), but the app resets many of the daily balance or positions changes to zero way before the next day's market opens. That makes the daily change info we see utterly useless! Please revise app so that it does not reset this daily change data until the market reopens! Thanks!.Version: 4.20.0
✓ CorruptBlocking the trading of GameStop so they can steal our money.Version: 6.18.1
✓ ScamWorked with citadel llc hedge fund to stop investments of regular individuals in order to help Wall Street trading. This marks illegal activity and shows the company will do whatever necessary to help big companies for money even take away rights of individuals..Version: 6.18.1
✓ Market manipulation?Wont let traders trade, WE LIKE THE STONK..Version: 6.18.1
✓ Dark mode, please?I’m a current Ameritrade client and use the app daily. I also use other charting apps/sites along with it and can easily say that the vast majority of (well at this point, just apps of any and all kinds) - but of “trading” apps support dark mode. It’s available in nearly all competitor apps such as eTrade to Yahoo Finance to TradingView, and the built-in Stock widget. Not to mention all of the crypto apps. Please update the UI of the Ameritrade app and provide a “dark mode” of some sort. I thought it would come with time, however time has come and gone and still no major changes to the app. Even their own more-mobile app, “Think of Swim” offers dark-mode. Personally, I find it to be *much* easier on the eyes. Some people don’t like it, some do. But, looking at adoption rates throughout apps and sites online, I would say that putting in the extra effort to make a dark mode is worth it since it’s (nearly) everywhere now. So please join the party Ameritrade, better late than never - please..Version: 6.25.3
✓ Sometimes has delayed dataI often find near market opening or closing the chart data is inconsistent with actual prices/volume. Volume chart often does not update until late at night after market close or sometimes not until the next day. I try to completely close the app and reopen but the issue persists. Also sometimes the chart candles/lines become duplicated if you keep the app open and lock your device. When you reopen it, the candles will sometimes double or triple. The biggest problem for me is the inconsistency of closing/opening price displayed. Up until this morning the app was showing a closing price that was higher than the actual closing price. The chart randomly updated this morning to show the correct data. Not sure why the inconsistency in chart data but this has to be corrected. I would like to clarify this is usually only after or before normal trading hours. In most cases it corrects itself when the market opens or is about to. Sometimes it will correct itself the night prior. It is quite random. I no longer trust the visual information/charts if it is outside of normal trading hours..Version: 6.0.0
🙂 TD Ameritrade Mobile, LLC Positive Reviews
TD Ameritrade Mobile, LLC works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TD Ameritrade Mobile, LLC.
⛔ TD Ameritrade Mobile, LLC Problems
