- 78.2LEGITIMACY SCORE
- 80.7SAFETY SCORE
- 4+CONTENT RATING
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GoBank - Mobile Banking App Complaints & User Negative Comments 2024
GoBank - Mobile Banking app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoBank - Mobile Banking? Can you share your negative thoughts about gobank - mobile banking?
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GoBank - Mobile Banking for Negative User Reviews
✓ Haven’t received cardI cannot recommend this bank as I have yet to receive my card, and I have no way of fixing this issue. If a developer is reading this, please contact me. I registered for a card a couple months ago. It was supposed to arrive in a week or two. The app let’s you track your card, but all it says is that it’s on the way and does not provide a tracking number. You can go to support on their website. They don’t provide any support via live chat or email. They don’t provide any email addresses to contact them period. Their phone support does not help as you need to have an activated card number to use it and speak to anyone at all. Feeling pretty stuck right now, and I can’t help but feel amused at this flaw in GoBank’s design. Seems shady tbh. And I gave this company my SSN... Writing a review seems to be my last avenue for getting to speak to a human at GoBank aside from mailing them a letter to their physical address..Version: 2.18.0
✓ Unprofessional, unreliable, bootleg bank!!!I’m so sick of this bank! Their system is always crashing and it’s so hard to get a hold of your own money! When you try calling them it’s like a 40-60 minute wait to get on the phone with someone and it seems like I always talk to the same lady!!! Also don’t loose your card!! This bank isn’t supported by Apple Pay so you have no way of using your money. I claimed my card stolen on aug 22 And I’m not getting it till sept 2nd! Other banks only take 2-3 days to get a new replacement. They don’t care about you not having your hands on your own money! The only good thing about this bank is you get early direct deposit but even that is starting to act up and they say it’s supposedly due to my “employer” so I don’t get my money till later. This bank is crap idk how a company like Uber can partner up with this unprofessional; unorganized bootleg bank! You’re better off getting a real branch that is professional and reliable with your money!!!!.Version: 2.18.0
✓ Bad serviceHorrible customer service! Overall the app is good for the simplicity factor. But if you ever call their customer service number, be prepared to call a call center in the Philippines where the employees only read from a script and forget to mention important information. Specific example: I called to have a new card sent to me (they send you a very thin card that demagnetizes easily with no chip) They fail to tell you that once they issue a new card they deactivate your current card, hold all activities on the account, and you will receive the replacement in 7 business days. (It’s been 3 weeks and I’m still waiting on my card.) luckily I had a real bank as a backup so I was able to redirect my money to that bank. I was told that the original “customer service” person should have explained everything to me, and sadly he did not. I had to cancel this account..Version: 2.12.0
✓ Swindlers frauds, will not protect your money!I just received word they denied my claim that there was fraudulent activity on my account. I was traveling arriving in LA. And trying to purchase a night while there. All my money was wiped from my account. I called go bank they didn’t seem to interested in helping me, the sense of urgency was not there anyway. I followed their instructions, and even though I was practically homeless on vacation, they couldn’t be bothered. I waited 14 days to hear back and nothing. Only reason I found out was because I called. They denied my claim and said I had to wait for a letter explaining why. I’m so effing angry and I’m going to file a complaint. If there is anyone out there like me, I suggest you do the same. Go bank must pay for this gross and unethical practice. They will not protect you. Please file a complaint. I sure will be promoting this on all public media. peace!.Version: 2.18.0
✓ Bad Customer ServiceI am unable to access to my account, then I called their customer service to ask for help. The registered phone number is the only one point I really cannot remember. I called twice. Both of the staffs insisted me to provide the phone number, otherwise, they did not let me pass the verification. I tried to explain and told them I could provide all the information that I had except the phone number, and asked the second staff to transfer my line to his manager in order to explain to his manager because I have money in the account. He really insisted his way and repeated the same sentence like a robot. I marked down his ID number and cut the line. When I called it again, I was told by the phone system the guy directly block my access to the customer service line. Wow! So Amazing! Because the guy treated me like this, I am not afraid to show his staff ID here. Staff ID:2!6!7!8!4!.Version: 2.16.0
✓ VAULT DISAPPEARING.. I will never recommendI wouldn’t recommend this bank to any one at all.. I like to transfer all my money to my savings which they call the vault and whatever I need to spend I will transfer back over to my checkings, so sometimes the vault will disappear and you can’t transfer your money, when this first happen I was so upset I was stuck on the road trying to purchase a Uber and I couldn’t transfer my money from my vault to my checking because the vault wasn’t there it just disappeared which was weird I thought the bank took all my money so I called them and they said it was nothing they can do about it I should check later to see if it’s fixed it wasn’t fixed until the next day.. I’m canceling this bank because of that I was stuck outside trying to find a ride for 3 hours what if something happened to me during those 3 hours I had money in my account that I couldn’t use because of this bank I WILL NEVER RECOMMEND THIS BANK it’s stressful wondering everyday if your vault disappeared again with all your money and what your going to do if you can’t use it... and there customers service do not care about you they will tell you anything get you off the phone so if you still want to get this bank just be prepared for ALOT of issues....Version: 2.16.0
✓ Fix the bugs pleaseThis app for the most part is good....but there are some annoying things that need to be fixed..... Like the fact that sometimes it takes forever for the app to start up or it will provide an error message and won't open at all. Also I have tried several times to transfer to another bank I have and every time I try it tells me there was an error and that I need to try again. I drive for Uber and so I constantly need to move money around.... But it just always seems to be an issue when trying to make a simple transfer.... Which means I have to go find an ATM and take the money out and then deposit the funds into my other account. Again the app is cool, but it's simple things like that that just kinda kill it for me.Version: 2.15.1
✓ Why does the developer not actually tell their customers what they’re updating?Why on earth, seeing that it is indeed 2022 and the iPhone 13 (Pro, Max and Regular versions) are abound that the only thing the developer can post when updating the app is: Version History 2.38.0 1d ago We've made some fixes and now support the new iPhone XS, XS Max and XR. 2.37.0 2mo ago We've made some fixes and now support the new iPhone XS, XS Max and XR. 2.36.0 3mo ago We've made some fixes and now support the new iPhone XS, XS Max and XR. 2.35.0 6mo ago We've made some fixes and now support the new iPhone XS, XS Max and XR. 2.34.0 /mo ago We've made some fixes and now support the new iPhone XS, XS Max and XR. 2.33.0 7mo ago We've made some fixes and now support the new iPhone XS, XS Max and XR. And so on….. all the way back. Ridiculous. Simply tell your customers what got updated. Or at the very least communicate that you’ve fixed some bugs - at the bare minimum change your version history to be the most updated iPhone. It appears that you either don’t care to share what you’ve actually done to the app, or do not wish to share any improvements to the app with your customers. If you want customers to appreciate new features and/or functionality and/or bug fixes, then simply say what you’ve added so the customers may enjoy new features, investigate them, and provide proper feedback. That is what a healthy developer does to improve their app..Version: 2.38.0
✓ Mobile App Rendered UselessI am really disappointed that GoBank App will no longer allow you to make online bill payments nor track them via the mobile app. Customers now have to go to the main website. What’s the point of having a mobile app if you can’t take care of your finances on-the-go? I also do not like that Customer Service gives incorrect information on how to manage payees thru the main site. I was told I would have to go in and manually add each Payee (again!) even though this bank has paid each of my Bill Payee’s several times now. The Manage Payee only allows for deletion and does not let you edit the Payee information, nor does it allow you to see a list of the last 4 payments made to one certain Payer, a function that the online app used to do. When searching for a particular Payee, it will not find it by Payee name either as all Payees get listed under “ONLINE BILL PMT-(Payee Name), which brings up ALL online payments, not just the one you’re searching for. Very frustrating experience! Please bring back that feature to the GoApp!.Version: Version 2.19.1
✓ Bad App with Bad SupportThis app looks nice, looks like it would all be simple to set up and interact with. However If you experience issues you will not get them resolved, because they don’t know how to resolve them. In trying to set up mobile deposit, I could not get my id to be recognized by the app (despite taking clear photos on a dark surface without glare) I deleted app and re-downloaded it a few times, got either could not verify ID or unable to access the feature. So I then Tried to reach out to their support thru the app-1st on phone, then on browser-both times while logged in to my account- got Error messages there too! So I reached out via Facebook. Absolutely no support and was told to deposit my check elsewhere. Which to me translates to “we can’t help, we are not going to try to help, we want your business but we can’t offer any redeeming qualities to why you should want to do business with us.” I will indeed take my business elsewhere..Version: 2.13.2
✓ Worst Bank Ever !!!This bank lie to do any their brochures lies about everything about their bank you can’t get access into your account even if you don’t have the same number, they say that you can get your payday two days faster and that’s a lie they’re telling me that I have the tracking number or an hour for them to find my paycheck I am so sick of this bank is bank needs to be shut down green that is the worst bank and I refuse to work with this bank ever again. I’m also going to write this review on Google because people need to realize companies say one thing and does another green dot and go bank are the worst bank people need to realize they have poor customer service poor standard ship and poor leader ship I have as anybody who is banking with this app please know what you’re doing before you bank with them.Version: 2.27.0
✓ Uber Business Uber Debit CardThis bank is despicable. The factor that Uber is using them for the Uber business debit card is an awful awful decision on Uber’s part.. I have been trying to get my Uber debit card updated for 3 1/2 to 4 months. I have done all the research and figured out what the problem is but no one is willing to fix it when I go to the bank they tell me that I have to get a new card at Walmart called the GO2bank when I get that card and now I have three of them that are worthless because when I go to Uber they tell me they have no idea what I’m talking about and then they say you have to login to the GoBank app GoBank will not let me log into their app because they said that program has been terminated when I go back to Uber Uber tells me you got to go back to GoBank I am missing out on all of my benefits as an Uber driver and I actually have done everything that they’ve asked and like I said it’s been 4 1/2 months they are very very difficult to work with and they do not care plan simple.Version: 2.35.0
✓ Account problemsI’ve been using the card for a couple months now, and I have no complaints regarding fees or money transfer, my main issue is with the security of the card itself. This is not the first time that this has happened to me. Somehow somewhere someone is getting access to my account and making payments. For security reasons, I withdrawn my money from the account and called costumer service to have that checked and closed, they did so and after a couple days I’m back again waiting for over 30 to get to customer service so the can explain to me how after I closed my account I am still receiving alert messages than I’m spending money in state I don’t even live or have ever visit. So if pleas someone can pick my phone call or get back to me, it’ll be highly appreciate it. Best regards, D.Version: 2.18.0
✓ Cash deposits are confusingI moved to a place that doesn’t have branches of my primary bank so I opened this account as a backup to transfer money. It’s not terrible, my only complaint so far is that depositing cash is a pain. I went to a Walgreens and CVS location that were listed as GoBank retailers and none of them knew what I was talking about when I tried to deposit cash. I had to go to a Walmart to finally do it. It would be nice if you could skip dealing with clerks that don’t know what you’re talking about and just deposit the cash via the ATM like a normal bank. But this isn’t a normal bank so oh well. Also, it would be nice if the app gave you an actual address of the retailers they partner with as opposed to GPS coordinates. I don’t need directions, I just need to know it’s the CVS at 123 Main Street versus 133 Main Street because there are so many within the same vicinity..Version: 2.18.0
✓ Scam artistsI’ve had many many issues with this bank. The only reason why I have it is because I’m an Uber driver and I was paired with this bank as they were advertising it on the Uber Driver app to Uber drivers and giving us a reduced fee to transfer money into, I have caught them, stealing my money, holding back funds and deposits that were due back to me making transactions process extra long so that they can’t give me my money back into my account and they can hold it longer for interest reasons on my birthday. They double charged a car rental on my account a $1700 charge that they double charged they didn’t bother fixing it for five days on my birthday. My account was -$1300 for five days on the weekend and they simply wouldn’t do anything about it until the next business day and then they can clear the pending extra charges that is completely unacceptable. They even took longer than the timeframe that they told me they would fix it and it ended up being almost a week. Put your money in this bank. You will regret it guaranteed..Version: 2.44.1
✓ Stay FAR AWAYSo I’ve been uberkng part time for a year and a half, and I have my real jobs paychecks sent to this account because I can get them on Friday instead of Tuesday, great right? Well that’s where it ends. Customer service is useless. I called them three times about the same issue, it sounds like they are in an Internet cafe or a loud cafeteria. You can hear the other employees in the back ground. Well I call them because I usually transfer my real job paycheck into my chase account (for bills and such) and leave my Uber money in my go bank account (for going out), but suddenly after a year they get rid of the PayPal option when you send money. I tried sending it to my boyfriend and he even went as far as signing up for the bank to try to get my money so we could pay our rent, but it said my account was frozen. I called them and they said there was nothing they could do and I would have to wait a week to get my hard earned money. So now I have -1027 in my Chase account because they won’t let me have my paycheck. And they may or may not fix it. Do not under any circumstance use this bank. They will steal from you like they have me and many other reviews on this page..Version: Version 2.19.1
✓ Terrible Customer Service!! Don’t do it!!! Not worth the incompetence!!!Update... over 3 weeks and the “technical department” is still unable to fix my issue of not being able to use the app to make check deposits... no one calls back “ever” with any info or possible resolutions.... the only time I hear from anyone is when I call and get the runaround for 20 minutes while I ask for a manager who I’m eventually allowed to speak to which still has no idea or information on how to fix the issue!! This is an “online” bank correct?? How are we to use an online bank when the “app” which is their brick and mortar isn’t working correctly??? Absolutely unbelievable and belligerent!!! App does not allow me to do a check deposit... Took screenshots of msg and sent it to customer service as requested.... never got a call back... called and was told “the issue has been resolved”, uninstall and reinstall app and it should work”... did that and it does not work!! Was hung up on 2x, the last of which was ”Jonathan” who was utterly incompetent!! Whatever your reason for considering getting this account, don’t do it they can’t / won’t help you once you have an actual issue, it’s not worth the aggression!!!.Version: 2.17.0
✓ ⚠️ Mobile Deposit takes 10 days, unauthorized charges takes 15 days⚠️ Please read this review clearly as I would never use this bank ever again❗️This bank is dangerous❗️This is a warning❗️I used the mobile deposit feature to deposit a $300 check because GoBank promise most checks usually clear within the next or 5 business days. I trusted GoBank, but it has been 10 days!! The checks still have not cleared! I called GoBank 4 times to try to cancel and they won’t. I keep getting an error when trying to send an in-app message. This is extremely excessive and very frustrating! My local publix would have cleared my checks within minutes! This was absolutely the worse mistake I have ever done. I would NEVER wait 10+ days for a check to clear, this is not 1996! This is 2018!! I’m fed up of this bank! ⚠️ Another terrible incident I was in: I had an unauthorized transaction for $400 in March. I had to dispute through a paper form which I had to mail. It took two entire weeks to get my money back!! I was literally out of $400 for 15 days! I was scared they weren’t going to give my money back. Unbelievable! Please stay away from this bank. The moment my checks clear I am immediately deleting this app... 10 days for a check to clear and 2 weeks to get your money back? No thank you. Please avoid GoBank, unless you want to wait weeks for your money..Version: 2.13.3
✓ Bill pay not workingI went to bill pay and put in the company when I put in the Acct # it gives me an error that I need to check the acct#. So I did another company. I received the same error. I went to get gas at Wawa and the card was declined, my account balance was 4 times the amount of the gas. When I do a customer care email, I never received a response after the auto response message. I called and the women AJ told me to check my account # again. I asked for a Supervisor because she was not understanding me clearly. She said no supervisor was available. I ask for her IT department she said they don’t have one. Then she said you can’t use the card as credit for gas only debits. I have to wait and withdraw my money so I can pay the bills and close this account. The bill company charge to use a card “go figure”. Bill pay and cash back for purchases was the only reason to I signed up..Version: 2.13.0
✓ Not A Real BankTwo important transactions were not covered resulting in fees and a hit on my credit. I was only made aware of these transactions issues by the vendor. Upon checking, the funds were available and after reaching out to GoBank via phone and emails, no one could (or was allowed to) explain what happened, why it happened or how it could be corrected. This account is fine if you want a play account for your Uber driving money (which is how I ended up with this account) but they are not a true bank. Many institutions do not recognize them. This means that you cannot simply access your funds. Instead you have to move your money to financial transfer companies like CashApp or Venmo. Then you can move your money from there to other locations. Their affiliates that allow you to deposit money charge you a fee for those deposits and they only except cash. The ATM only allows you to withdraw $500 per day. You do get some change back on certain purchases and you are allowed to go negative by $100… except for when you are are not allowed to. Customer service is available all the time, but they cannot help you with anything involving your banking issues. They can help to add to the confusion though, so they do help in that department. Basically, only use this for your play money..Version: 2.40.0
✓ NOGoBank really let me down. I’m a truck driver and only get home once a month. They FAILED to mail me my new debit card in time and now my current one is expired. I’m having to use cash right now. I’m trying to get home before my cell service goes away from the bill not being able to be paid. And what’s worse? They add insult to injury by not allowing me to link the account to my PayPal account saying there’s “bad instrument,” so I have to have a working card to route any money to or from the stupid account. I had to say my card was lost or stolen for these morons to hopefully send me a new one. I’m stressed and on borrowed time. This has happened twice now. I’ve talked to their “support,” which are useless drones who just keep repeating a script over and over again without reaching over their heads to help me. STAY AWAY. Use a real bank or credit union. Don’t waste your time. They’re TERRIBLE!!! If I could give them negative 0 stars I would. GARBAGE!!!.Version: 2.30.0
✓ Worst bank, terrible costumer service ever.Okay, this has to be the worst experience I’ve ever had from a financial organization. I’m not even sure if GoBank is a standard bank or some household company. I received the Uber card for over 2 weeks now and I can’t even setup my acct. every time I called the customer service they kept telling me that I have to confirm my email through a link that was sent to me. Whereas I never received an email with a link, but they kept sending me email with promotions. They said the email with a link will come through a different email and that I should add it to my safe mailing list. Well, I can’t add the email when I never even received any email with that address in the first place. I tried to set it up manually using the card 16 digit, it kept saying the information I entered is wrong when am sure I entered the right information. You want to tell me that you don’t have a support person that can fix this. That must be a joke!!!.Version: 2.13.3
✓ Got this through Uber , but doesn’t work at gas stationsI got this account through Uber for the purpose of getting gas discounts. Which you know is great 1.5% to 3% cash back on gas. Plot twist it does not work at 90% of gas stations in NJ. All the gas stations that charge directly at the pump you know when they put a hold and it shows up as $1 for a day then charges you the real amount - those don’t work. It only works when you go a gas station that has a separate machine where they charge you the total after you put gas. Needles to say, this was not explained to me ever and I am currently stranded with no gas :) Currently walking to an ATM location to take out some money to walk back to the gas station to put gas in cash, with no cash back obviously lol..Version: 2.13.3
✓ Vault has a daily limitI was a big fan of GoBank up until today. I am stuck at a gas station right now because I can’t access my own money out of my vault. This is because they have a daily limit of 10 transactions and after your tenth transaction you will not be able to access your money for 24 hours. I was not aware of this nor were there any warnings of this occurring. I called and spoke with a rep and was also transferred to a supervisor by the name of Josie. She told me I have no choice but to sit at the gas station for the next 24 hours until she can get someone above her for me to speak with. I asked her 3 times to make sure this is what she was suggesting me to do. After I speak with someone above her and remove my money from this account I will no longer be a member of this company. I’ve never had this issue with Netspend. They are another great company to use besides GoBank..Version: 2.18.0
✓ Stay very far away from GreenDot-GoBank corporationI have been a customer for more than a year. I keep my transactions simple since GoBank duplicate & deduct the same transactions in the account multiple times, it is very hard to understand. Yesterday,there was a direct deposit in my account , when I went to bed it was close to $500. When I woke up and ready to go to work, my account was $-294!! Keep in mind I had no pending transactions. When I called GOBANK , they said it was a display and IT error, it would take days to fix, they couldn’t do anything or help me recover the money because they do not communicate via phone, only thru email & it will take days to get a response from IT.....in addition the customer service rep on the phone hinged up on me. Meanwhile, I’m left stranded without a penny & gas in my car to go to work. GOBANK could care less.... they stole my hard earned money & left me stranded without money!!! RUN AWAY....KEEP AWAY FROM GOBANK, SEE THEIR REVIEWS ON GOOGLE TOO..Version: 2.18.0
✓ App has stopped working...So, I have GoBank Visa Debit card via Uber and I have been using the GoBank app on my iPhone for the past 6 months or so and it has been working fine. However, as of last week I can no longer use the app successfully. The app has stopped allowing me to log in during the first attempt. However, it will let me log in on the second attempt. Once I have logged into the app after the second or third attempt, it will not show me my account balance, account number, or transactions. However, if I log in on the website everything works fine. I have attempted to delete the app and reinstall it, and the issue continues to happen repeatedly. I tried to reach out to customer service and was told they were going to “check compatibility” for my iPhone and wasn’t really provided with any other information. It’s quite upsetting that this is happening because honestly before all this started happening I was actually really liking this app and the service..Version: 2.13.3
✓ Don’t trust the Free ATM finder.Customer service is horrible. I searched for a free atm location as I’ve done in the past with no issues. This time I was still charged $5 for a “atm owner” fee. This wasn’t mentioned on the free atm location app. And my receipt says the Atm charged me $3.50. GoBank insist that they didn’t charge me anything for going to this bank yet my statement shows an extra $2 fee. I hope you never have to go through this because the best way for them to help is by saying. There’s nothing we can do. They don’t explain anything to you. They only repeat the “atm owner” fee thing which still doesn’t make any sense if you’re going to an atm on the free atm locator. No other bank I’ve had this issue. I’m afraid to use the “in-network” ATMs now because it seems like they will charge what ever they want to charge you regardless of being “in-network”.Version: 2.20.0
✓ Zero star if I couldOver $20,000 stolen in less than a week. They say that the bank is “secure” but apparently it isn’t. I called the fraud department and while I was on the phone there were 3 charges on my account all over $2,000. The worst thing is the charges were in a state over 900 miles away. They told me that they couldn’t do anything about it and hung up. Worst customer service hands down. When you ask them to transfer you to another operator because you can’t understand them they start cursing at you and become racist towards American people. It took almost 5 months to finally get my money back and as soon as I did, it all happened two more times. $20,000 first time, $3,500 the second time and about $18,000 the third time. After the first incident I was in the process of trying to take my money out of the bank to close my account when the second happened. So had to wait another 90 days for refund before closing. Afterwards tried again to take everything out and once again money disappearing. This time it took only about 30 days. And while they try to get everything back they close the account transfer to another account and give a new card. So happy to be away from this app and bank. Zero out of 5 star review. They don’t care at all. 0/5.Version: 2.48.0
✓ Do not useDo not and I mean do not bank with this company. Their customer service is worse than horrible. I attempted to withdraw money from the one of the ATMs they suggest using and the Atm debited my account and did not provide the money. I called for file a dispute and it’s been over one month still no resolution. I provided the receipt from the atm saying the atm could not provide the money at the time and still no resolution. A provisional credit you ask, no, I have not even received one of those. I was instructed that IF the dispute took longer than 10 business days and I mail a letter to their P.O. Box that I could receive a provisional credit. I mailed the letter and during holiday season in a pandemic, they informed me they did not receive my letter within 10 business days. I was not made aware the letter had to be received within 10 business days. During holiday season of a pandemic, they received the letter on the 11 business day. I later found out that the letter could have been emailed which I would have done because who wouldn’t have. I called and called only to be received with long holds and empty promises. Christmas Eve I goto withdraw 300 and a month later during a pandemic, I still don’t have my money. They have no locations or no banks I can goto so instead I can only hope and pray. Do not bank with them please!!.Version: 2.28.1
✓ I Used to Like GoBankI deliver for UberEats and was given this card when I signed-up. We could cashout our earning for free and received 1% cash back on all purchases. I actually like this so much that I have serious thought to using it as my primary card, instead of the one my bank issued me. Fast forward to the present day. With UberEats ending their contract with GoBank, any delivery driver who is still using their GoBank card after January 1, 2023 will no longer be able to cash out for free and must now pay the deposit fee of 85¢ per cashout, the same fee as if you used your bank card. The 1% cash back on purchases will also be discontinued. As if all this isn’t bad enough, card holders will have to pay $8.95/month to keep their account. I decided that GoBank had nothing left to offer me and I decided to cancel my card. But, the customer support department took a long time to answer their phones and I notice that many other account holders are voicing the same complaint on GoBank’s Twitter feed. I was finally able to get a real person on the phone and my account was cancelled almost immediately. There was no money in my account, which made this easier. Having a look at the current Twitter feed shows many account holders posting complaints of unauthorized transactions posting to their accounts and not receiving timely responses from GoBank. It looks like this company is in a lot of trouble and I urge everyone to get out while they can..Version: 2.43.0
✓ HORRIBLE CS DURING PANDEMIC!!!I’ve been with GoBank for over a year and never had an issue in fact I’ve spoken so highly of them to people that they’ve opened accounts with them. So it was disheartening to try and access my funds today so I could do my usual budgeting and get gas because I Uber, and find that NOT ONLY was the app down, but the webpage as well, and to add insult to injury the phones had been disabled....during Coronavirus, where millions of people are out of work and rely HEAVILY on the little funds they have left. Not only am I not able to buy gas, I’m not able to work on an empty take or an empty stomach. This is horrible display of how you truly view your customers. Once this is fixed I will be canceling and I expect every dime returned to me. I would never recommend again and will be reporting this company along with the many others they’ve upset during this time as well, I’m sure..Version: 2.21.0
✓ Loved the app till....I have had my GoBank account for over two years now. Absolutely love this bank! One of the best features is the bill pay, however, for the last 3 weeks now, it’s not an option on the app. What?? Why?? I had to get on my account on a computer and do all my bill pay! You really need to fix this!!! The convince of bill pay on the app was the best thing about this bank! Hopefully you can get it resolved quickly. Other than that, good banking app. Update: one more thing about the account. You can not use apps like acorn, or many other apps because they don’t recognize GoBank as a bank. So that’s a bummer. Will definitely keep my account for now and hope that the issue get fixed quickly. Or I’ll move to a different bank as most of my family already have..Version: Version 2.19.1
✓ BankingThis is a good bank if you’re trying to have a secondary account. As a primary account, it’s very inconvenient. 500$ limit daily is a bit annoying unless you don’t use cash much. Also, if you’re waiting for a new card, they don’t give you alternative ways to access your money. With that being said, there should be expedited card shipping. I appreciate the security but not when the security prevents ME from accessing MY money. I sacrificed 5 years for this country and you won’t let me access my disability. Like, am I supposed to go stand on a corner so I can eat today? I can’t wait to close this account. Customer service is terrible, they make no effort to help solve the problem. I guess I can feel comfortable knowing my money is safe but I can’t put food on the table for my family. Even if I go out and do some Uber, I can’t access any of that money either. Poor preparation on my part, but, that doesn’t take away the fact that this bank is standing in the way of my money. Please, save yourself the headache and choose a bank that works with you on your problems, not against you. They haven’t offered a single solution to the problem. “Just wait for your card sir.” “There’s nothing we can do sir.” This bank doesn’t even deserve one star. Yeah, I’m mad. Wouldn’t you be if you’re bank prevented you from accessing it when you need it the most?.Version: 2.18.0
✓ Checks take too long to clear, still no chip cards after years of customers askingThe app works fine, I have no issues with that. The wait for a check to deposit however is absolutely ridiculous for 2018. Any major bank can clear within a day or two, if not immediately. I just started working for a small self-employed business and they don’t do direct deposit. They pay me via check. Waiting an extra week for my money isn’t convenient or helpful. If there is an extra authorization step they can add to speed up the process, that would be amazing. Looking at their Facebook page, I’m not the only one who has asked when chip cards are coming. I’ve been turned away from a couple of businesses because some are going Chip Card Only. The customer inquiries for chip cards go back at least two years, and the GoBank people have been using the same auto response for two years. No personal touch or updates with clarity and honesty. I like using an online only bank, but I do really wish they’d catch up with the present day expectations and speed of banking. People are broke, guys, we need our moolah!.Version: 2.13.3
✓ “Problem connecting” for several daysFor the past 3-5 days, I’ve been getting the message “There was a problem connecting to GoBank.” whenever I try to use the app. The website is working okay, but the app is totally shot. It started with being able to get to the log in screen, but I’d get the error message when I tried to log in. Now, I can’t even get to the log in screen. I just get the error message the second I open the app. When the app is accessible, it’s great, but it’s useless to me right now. This is a bad time to have the app malfunctioning. A lot of stores won’t take cash because of the coronavirus, so I’m having a hard time making deposits. If the app worked, I could deposit a check instead, but now I don’t have that option either..Version: 2.21.0
✓ Terrible terrible terribleI absolutely hate this phony fake bank !!!!!!!! I was a victim of fraud and these people asked for allllllll my information and had the NERVE to ask me to write a letter !!!! I provided nearly my life and still have to write a letter and wait ten business days for MY MONEY that was stolen from ME! How in the world are you even able to allow an unauthorized payment to go through on someone’s account where they don’t even live !!!! I never called and expressed I was leaving town to mini trip!! NOTHING!! So no excuses as to why that happened! Then I reload my card and they tell me I have to wait 30 freaking minutes to have access to my money !!!!!! What if I needed something urgently then and there and all they had to tell me was wait ?!?!? WHYYYYYY WHYYYY AM I WAITING FOR MYYYYY FUNDS THIS SO STUPID AND RIDICULOUS AND DUMB!!! I’m so angry and aggravated with this stupid non existent bank it’s crazy.Version: 2.35.0
✓ Still Unable to Check Balance or Log in to AppUpdate 2: I still cannot access the account through the app. Worst customer service I have experienced yet. Update: I cannot access the website or use the app at all. Not sure how to "contact" you other than giving this app its justly deserved 1 star. It's unfortunate that a copy/paste response from you clearly demonstrates your lack of concern for a working product. Will be sure to tell every person I can how bad the app is so that others will NEVER have to deal with you and your terrible product. Very disappointed that I even have to leave a review like this for any service! Initially the app worked very well. I was able to check my balance and transaction history quite quickly and easily. Now the app simply hangs on startup. The app loads up as if I am a new member, and the only button "Get Started" is greyed out and does not work. I have been unable to access my account for over a week now. Extremely frustrating and inconvenient. Also, previously I would get almost instant notification that a purchase had been made, now the app sends me a notification up to 24 hours later! Half of my transactions aren't notified through the app..Version: 2.13.3
✓ Uber Drivers BewareI received my card within the time specified, but the perks you are supposed to get like cash back on fuel, car maintenance etc. is not going to happen. I have called both Uber and GoBank and Uber tells the GoBank rep that I am eligible GoBank says I’m not yet eligible for the perks? The perks are the only reason I got the card in the first place. But even worse is the customer service by GoBank which should be a negative 100. They are many online banks that operates as a true bank that works like Ally Bank or Aspiration Bank which I have before I ever Got a GoBank account. Since I work in Information Technology Security we know that numerous scams are facilitated using the green dot banking system, all you have to do is search google for green dot MoneyPak scams. So it does not surprise me of all the people making claims that money is missing from there accounts. All the people that is having a good experience with Greendot or GoBank we hope continue to have good experiences. The bottom line is be aware if you use them but don’t expect this to remain a good experience for the long haul. GoBank and it practices are nothing more than a payday loan type of company capitalizing on the misfortunate of people..Version: 2.18.0
🙂 GoBank - Mobile Banking Positive Reviews
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⛔ GoBank - Mobile Banking Problems
