2.2
2.23834 star

Total 129 Negative Reviews

Costco App Complaints & User Negative Comments 2023

Costco app received 129 complaints, negative comments and reviews by users. Have you ever had a bad experience using Costco? Can you share your negative thoughts about costco?

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Costco for Negative User Reviews

Use the website insteadThe app is very slow (like the website). The interface is not user friendly. There is little value in using it over the website. I am uninstalling it to prevent more frustration. To make our lives miserable, Costco hides some products from their catalog. Looking for fresh produce? It's not there but on "Instacart", wherever that is. Wait, so Costco is for dry food you ask? Not so fast! You will find chicken broth on there but not vegetable broth... why?.Version: 6.5

UX flawsThere is a serious flaw when it comes to UX. First of all, we have the card and the card itself does not change. It’s static. That should be equally true for the app card. Second, to open the membership card requires an internet connection and where I shop, I don’t have cellular reception for this and it refused to load so I got a blank “card”. I don’t carry physical cards with me. Third, I have been asked to login a few times which makes no sense - why do I need to log in again for just the card? And it won’t let me use my Keychain Access to autofill my credentials. Big mistake. They should automatically allow the autofill. I don’t know my passwords at all because it’s a security feature - I don’t want to use easy to remember passcodes. I want Keychain to automatically generate difficult passcodes and be saved in a singular Password app. If there’s a breach, it automatically lets me know with its own recommendations. Also, it’s your responsibility to notify of data breach. Your app security falls short. Last, there is no “Wallet card” - why? With Wallet cards, it’s ALWAYS static when there’s no internet and will not go “blank” For that reason, I rank it as 2 star..Version: 5.6.1

Disappointed in appI have been a member of both Costco and Sam’s Club out of necessity. They each have products I purchase regularly for my family. I like the products at Costco better in general but it is really very difficult to shop inside the store with the long lines. The Costco app search feature is impossible and frustrating. I tolerate and frequent Sam’s weekly only because of the app with the Scan & Go option...no more checkout lines. I scan my items as I put them in the buggy and walk out of the store right pass the people waiting in line. It’s a dream. I will discontinue my Costco membership this year since Sam’s is closer to my house but it makes me sad. I will come back when Costco puts money into their app to improve my customer experience..Version: 4.4.2

Not showing my membershipI’ve never attempted to use this app because it has no in store benefits and I don’t order bulk things online right now. I may order soon for Black Friday but today I simply came to check to see if I could get my membership card. I have a joint gold account with my husband and we both have our pictures on our credit cards that we use as memberships. Dealing with pregnancy brain right now, I’ve been leaving my purse at home so I wanted to make sure I could use my Costco card on my phone. For some reason I had to pull my husband’s membership from his app but I don’t have one showing up of my own. So with his picture showing up, I’m not sure if they would let me checkout with no id to prove we have the same last name..Version: 4.10

Totally useless.I’m an executive member. Log into app, but then I have to go to warehouse, stand in line in customer service to verify my digital membership????? Is this for real. In time of covid too. You know my password and membership are valid and ask for me to still go to service counter..Version: 4.9

Needs improvementI can't believe you have to log in to the website just to add something on your wish list. The app needs to be enhanced, we're in 2018..Version: 3.15.1

Log inThe app says Costco.com but Canada uses Costco.ca. Must be why I can’t log into the app using my ID & PW. I was hoping to add my membership card. Tried setting the postal code for the store I use, but it only takes zip codes. Better get this app revamped for north of the border..Version: 4.1.1

No Canada supportNeeds update for Apple wallet and canada support. Kinda useless.Version: 4.2.1

Poorest appYou would think Costco is a brand new wholesaler and working out the app tweaks, but they have been around long enough. I have a Costco and Sam’s Club and Sam’s app blows away Costco by far. I mean by far. I love their scan and go which allows me to scan each product I am purchasing as I place it in my cart. After scanning everything, I can easily slide to pay and boom done. I don’t have to wait in long lines. I love that I can check my price as I go and I’ve never had one discrepancy with prices. As I was searching for items on the Costco app, it wouldn’t even pull up the tortillas I was looking for after just seeing them in the store three days ago on top of the “spinning circle” that took a long time to search. It’s no wonder there are more than 1mil downloads for Sam’s app as opposed to less than 7k for Costco. I have already deleted the app and I hope there will be great change to come, but that is quite unlikely happening. Another thing, we don’t have enough Costco wholesales in the area..Version: 6.4.1

Stop asking for regionKeeps asking me for region every single search.Version: 4.8

The out of stock... scamSo here’s the scam. You want to by one particular item. But, you want the free shipping so you add a few more items that you don’t really need. You make the purchase. The first email says your order is received and you’re like, yes! I got the paper towels or toilet paper or cleaning wipes and few other things. And then, about an hour later - the second email comes and that item no longer available and your “order” is cancelled. But what they really mean is that item is cancelled but the rest of the order is still coming your way. You cannot cancel food items - I tried. So now you’ve got a hold on your form of payment for the amount of the entire order and eventually (forget the 2 day shipping) you get everything except what you really needed. How do you think you’d feel about this app after the third time? Do you need a large jar of cashews? I got three!.Version: 4.5

Useless ‘app’I only came on here to report the fact the iPad app cannot display the Warehouse Savings in its own built-in browser (“unsupported browser”), but I see loads of other people have been reporting this issue for months. Does the developer even read the reviews for feedback? And can we get the Costco Membership Card in Apple Wallet please?.Version: 4.7

Apple walletPlease give us apple wallet and you get 5 star.Version: 5.6.1

Poor appThis is not an app it’s a frustrating pain No real functionality and no membership details waste of time Please add - ability to login and save membership card to your wallet - will save costs - will save the planet with less waste - will save contact with ‘touch less’ cards Surely this is a no brainer??? Come on help us all.Version: 4.9

Pretty pointlessThe one useful feature - displaying the membership card - isn't available in the U.K. version. So other than pretty much just being a web browser front end, I can't see any reason over just using Safari to brows the Costco site..Version: 4.2.1

Browser not supportedIPad Pro 10.5 on iOS 13.6 your app - you then say browser not supported, use Safari, Chrome, Firefox or IE, for the savings booklets, not impressed!.Version: 4.8

“Not connected to internet” error messageLike a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The Costco App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue. In general, the app is slow, and I’m not a big fan of it but I like Costco so I put up with it. But this latest glitch makes it almost unusable. Hope the figure out their tech stuff soon..Version: 6.1

Falling BehindI’ve been a Costco fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. This app is so frustrating in so many ways! Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level. If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if the app is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari. Also, why do I have to sign in EVERY SINGLE TIME I use the app!?!?! I would love a way to remain signed in. It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart. Lastly, I would be extremely motivated to brave the crowds in person at Costco, if the app was capable of scanning the items I put in my cart at the store while shopping and then pay within the app. This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line..Version: 6.2

Internet????J’ai toujours le message « Aucune connexion internet » quand je tente d’ouvrir le menu..Version: 4.1.2

Canada edition not available on my iPhoneI try to create digital card but when I open download Costco app , it gives me Costco. Com and unable to create because of . Com Pl help me out.Version: 4.0.2

US app doesn’t recognize UK detailsIt opens with asking for my zip code and won’t recognize UK post codes. When I try to log in with my membership number it tells me that it is invalid! Seems to be not fit for purpose. Please try harder Costco!.Version: 4.8

Annoying location prompts when logged inIf you are logged into the app which is necessary to purchase, you should not be persistently prompted to share your location or to select your province/enter your post code. It is highly annoying. The app needs modernizing. Other than that it’s great. Hope your developers can improve this aspect of the user experience. Thanks.Version: 4.9

SucksEvery time I open it, I have to change the province and language. I set it to always allow my location and this doesn’t make a difference. Poorly made junk app.Version: 4.7

UselessEven went in personally to customer service to verify membership. Waste of time. Delete this useless app..Version: 4.2.1

Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..Version: 6.7.1

The Worst Part of CostcoThis app is hands down the worst part of being a Costco member. I have membership at both Costco and Sam’s and also have an online membership to Boxed. Costco’s App is definitely the worst of all 3 of them. First off, I’m ecstatic that they finally let me have an electronic membership card, but they really missed the opportunity for this to be a great experience using Apple’s Wallet capabilities. I have to fumble around to find it in the Costco app every time I want to use it instead of it just being ready to go. Second, the Sam’s app has a scan and go feature. While Costco’s cashiers are phenomenal, there aren’t enough and the checkout lines are always INSANE at my Costco. Being able to scan my items on my mobile device and just show the receipt at the door is such a convenience for Sam’s that Costco just doesn’t offer. It sometimes saves me 5-10 minutes on my trip, and the times I’m going into the store for just a couple of items it gets me out significantly faster..Version: 6.5

Tv not as advertisedCostco is selling, Samsung 65-in. Smart 4K HDR TV UN65TU7000 where google assistant should be included as per the site description but it is not in tv when delivered. So dont buy this if this feature is needed. Costco offers 100 dollar discount for not having this feature.Version: 5.6.1

Has you going in circles - fix the app or stop relying on Costco!Recently signed up for a Costco membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on the app and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on the app it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my Costco and they told me I could of done it on the app, I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on the app or online, even though they were able to put my address in for me when I signed up..Version: 6.2

I Pad £ not showingUnable to look at the savings pages on my 2019 I pad for months now. I have no problems when using my I phone 11.Version: 4.4.1

ProblèmeL'application fonctionne plus? Connexion internet fonctionne pas?.Version: 4.1.2

Doesn’t do anythingTotally pointless just takes you to a web page. No digital membership card as per website. Waste of time..Version: 4.3

Service badI been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting.Version: 5.2.1

Zero benefitsDon’t waste your time. Use mobile web - that’s all you get in the supposed app.Version: 3.7

It is just the website as an app.Quite disappointing, not really any difference between the website and the app. The app is pretty much a web browser. Why not have a membership card section so you can have your card on your phone rather than always having to have your card with you to shop or buy petrol, so many other places do it. I’m probably going to delete the app as I can do it all on the website..Version: 4.6.1

For US citizens onlyHow can a multinational company develop an app for US citizen only but make it available in Canada is beyond me. Worthless app.Version: 4.0.2

Does not remember Log In InfoDecent App but even though I tick the “remember me” box the App checks me out after every use. This is so frustrating as I need to put in my full email and password every time. Please sort this out as soon as !!!.Version: 4.3

No Apple Wallet supportThe Digital Membership card cannot be added to the Apple Wallet. In 2022 there is not a good technical reason why as the Apple SDKs offer support for doing it securely as I am sure Costco would prefer. I want to be able to pull up my Costco card from my Apple Wallet because it’s a quick power button double tap at the entrance which is often faster than pulling out my physical wallet and retrieving my Costco card. Sam’s Club offers adding their membership card to the Apple Wallet and Costco should too. The Costco app also does not support scan and go or checking warehouse product inventory levels like the Sam’s Club app does. We love Costco more than Sam’s Club and wish those features could be added to the Costco app in the future..Version: 6.2.1

Savings bookletCannot view savings booklet in app - ok in web version on same iPad - please fix.Version: 4.5

Have to log-in every 10 secondsI have to input my email address and password every time I use it which is about 26 times a day. Useless, pointless DELETED!.Version: 5.1

Digital member card doesn’t work in CanadaThe #1 reason I downloaded the app doesn’t work in Canada because verification forces a 5-digit USA zip code. Hello Costco - you have many international warehouses all over the world!.Version: 4.1

Doesn’t feel nativeThe app feels like a PWA more than an app. The navigation feel is not what you expect from an iOS app. Neither are the loading screens and interstitials. There is a lot of potential in the collection of products but I won’t be opening this app again..Version: 4.10

Ça marche pasÇa fait plusieurs mois que le solde de remise ne fonctionne pas j’ai même écrit au service client et toujours rien.Version: 6.2.1

Costco AppTruly a terrible app. I can't see the point of it. The search function is absolutely not fit for purpose..Version: 4.6.1

Slow and bad UIAs mentioned in title, app is very slow and UI is not intuitive..Version: 6.3

Easily the most awful app out thereI can’t believe I’m using something so under-developed in 2021.Version: 5.0

CLUNKY ONE ⭐️ APPGuess what Costco??? Did you know you have a very old fashioned clunky app??? I usually shop inside your store, a.k.a. in the Costco warehouse. I’ve been a Costco warehouse shopper for many years. I very seldom shop online for products you sell. Today I downloaded your app while I was in your store/warehouse because I could not find the product I wanted and your store associates that I asked didn’t know where it was. And guess what??? Your app has no idea where something is unless I want to buy it online and have it shipped to my home. As of right now I rate your Costco app one ⭐️. My Walmart app will tell me where in the store on what aisle a product is located. My Target app will tell me where in the store on what aisle a product is located. Will your Costco app tell me where in the store/warehouse on what aisle a product is located ??? Answer: NO. NOT NOW, and unless you update it into 2020’s to do exactly that your app isn’t worth my time to delete it. Costco, it’s now time to get with the program and join your competition and give your customers what we all want/need when shopping inside your store/warehouse. Otherwise we’ll all be shopping at your competitors. The 2020’s are here right now!!!.Version: 4.6.1

Qr ScanCall to activate the new app QR SCAN CODE. Why a QR scan code instead of a standard bar code. Tried it today at costco, didn't work. No wallet . WHAt the....Version: 4.0.2

No digital membership cardNeeds to have a digital membership card like the American app..Version: 4.8

Costco US nothing elseApp is probably useful for any US members. But outside of that you may as well go to the website or the store. It asks for Zipcodes instead of postal codes and the option of having your card online doesn’t work. For the brand they’ve built this app has obviously seen minimal investment..Version: 4.1.1

Totally ridiculousI have been unable to log into the app since renewing my membership since November. I’ve deleted and reinstalled the app and I still receive an error message. When accessing my account, the page is outlined in red, with a message that states that my membership has expired. There is a renew button which just refreshes back to the same error message page. My membership was renewed at the time of expiration btw. When I attempt to sign-in, the login page is displayed and I enter my info, and again the page just refreshes back to the login page. This is unacceptable and totally ridiculous. Why even have an app that literally does nothing as it is. You can’t check local club pricing, or shop and pickup. There is an upcharge and delivery fee for items that you can see and order online. Meanwhile one has to call the club and bug the employees there just to find an item price or confirm if an item is in stock. Total mess..Version: 4.10.1

Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..Version: 4.0.2

Check out is horribleI have things in my cart but it won’t let me check out - horrible app don’t waste your time -.Version: 5.0

Super slowTakes forever to get to the next page. Annoying.Version: 6.8

Apple Wallet supportIt works fine, I like being able to access my past bills, but please include the membership card in Apple Wallet..Version: 6.4.2

Very unstableIt’s been virtually unusable lately, it glitches & seems to be stuck in a loop where the main page constantly reloads. Please fix!.Version: 6.4.2

Apple Wallet supportPlease add apple wallet support Thx.Version: 5.6.1

Let customers control the quick access buttonsTerrible design taking away user control. I want to customize the buttons at the bottom to be quick access to feature I actually use! Hmm, maybe a list would be used by people shopping in your store, but no you changed the app to bury it in the menu. Instead I’m stuck with “card” and “warehouse” that have very little use. Hello? Warehouse? I know where my ****ing warehouse is already and don’t need a quick button to show me where it is! Ooo, digital membership card…um, had the world changed so much that people leave the house without their wallet? Last time I checked you are supposed to have your driver’s license with you when you drive, so maybe I don’t need to have quick access to a digital version of something in my wallet that I had to bring anyway! Stop screwing up your app..Version: 5.5.1

Apple wallet support pleaseWill change rating once that is enabled.Version: 4.0.2

I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..Version: 6.3

Worst app experience everIs just the website rendered inside an iOS app. Is really bad and poor. I have to login almost every single time I want to use the app, otherwise it won’t show the prices, this is probably because cookies aren’t accesible, IDK for sure. Anyway, I don’t recommend it at all, if you want something just go to their nearest warehouse, it’ll be better and faster. I’ll give it zero stars if I could..Version: 4.10.1

Online purchasing is so bad --it is ridiculousI love costco but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. Costco, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). Costco - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!.Version: 5.4

Shame.I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction. Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone..Version: 4.3.2

No featuresSo I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area..Version: 4.3.1

Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..Version: 4.9

App is rubbishNothing you can not see just on the website so, what’s the need of the app? Desperately needs to include membership card atleast so, you don’t physically have to take your card everywhere. Also should be an option to add this card in iOS wallet. Please sort it out Costco.Version: 4.6.1

Still does not work for Canada.Saw that they had an app for Canada where I no longer have to carry my stupid card around. Downloaded. Went to add my membership. Makes you sign in in the USA website... Not the Canadian website. Still does not work. Costco, app developers. We are in Canada. Our accounts are on Costco.ca. Not on Costco.com .... Complete fail. 1 star..Version: 4.0.2

Photo app is terrible, slow, ancient, not user friendlyLet me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop..Version: 4.3.2

Just an shell appThis is just a shell app, the back end is still their website, and not a very good website at that. After installing an app on first open I don't expect to see a "we collect cookies" pop up like you get on most websites. Needs to be re-written so it's native and a bit more snappy..Version: 4.10

Digital card / wallet support???If you sellotape your membership card to your phone that’s 100% more useful than this app..Version: 4.4.2

App needs work and improvementDuring the COVID-19 pandemic. I decided to use the app to get the products that I normally buy. Figured I would do my part and it would be better to social distance either by having items delivered or maybe having them picked up in the store but I never got to the checkout. Because I could not find the products that I normally buy for instants I typed in checking and got three products that I would never buy. The app forced me to go into the store because I couldn’t find the products online that I would normally buy could not find any products I normally buy. The app needs to show all products in the store and not just what’s on special. Search and other features need tons of improvement products on the app all need to be there if you can buy it in the store it needs to be on the app. During the COVID-19 pandemic this was the worst online shopping experience I ever had.Version: 4.5

Works when it wants toThis app could use some serious help. Most times, I get the spinning wheel, along with a rapidly moving (and restarting) status bar whenever I try to do anything other than bring up my membership card. Searching for an item constantly returns a result of whatever you searched for last, regardless if you’ve closed out the app and restarted it. I usually end up having to take to the web to get anywhere (note- if you use Chrome and want to see reviews, forget it. Reviews fail to show on everything in Chrome). The app does works great when trying to see local area warehouse gas prices , so if you want just your membership card and gas pricing (and warehouse locations), give it download..Version: 6.2.1

Mobile services unavailable ❓❓Update: This App is completely useless now, can’t even browsing ‼️All I see is “mobile services unavailable “ when I open the App‼️‼️‼️ ===================================== This App is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️ This app has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “Costco Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except Costco App🙄 I just can not believe this is come out from Costco‼️😐🤢 As more people shopping online, the App should get better, not worse, period‼️🤨 I don’t know what’s happening with this Costco app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for the app, why, why, why⁉️🤨 I’ve been using the app, the next day opened the app (I didn’t update the app, just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this Costco app is getting worse and worse‼️🥴 The app is broken‼️🥴 I used to be able to sign into my account in the app & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now the app is useless except for browsing🤨🥺🤢.Version: 6.4.2

Almost uselessEssentially the only thing I use the app for its to occasionally look at the things that are on sale instead of having to hold onto the mailer. For the longest time I've wanted to be able to add my membership card to the app so I don't need to pull my wallet and card out just to get in. So I was excited to hear they added the feature... Until it started asking me for ridiculous amounts of information in my credit report to supposedly verify I'm the person with that membership number! Check my last name vs. What's on record for that membership... Ok. Zip? I'm ok with that too. How long I've lived somewhere, what was my address many years ago, etc etc (full credit report) is absurd. After a few I have up. Not submitting that much personal information in an already poor app. Don't trust them that much!.Version: 4.9

UselessNever seen a store app that won’t tell you if the store has an item. Even a general search. If you’re looking for cheese dip, it pulls up a couple then says “item may be cheaper in a store” because it doesn’t know if they even have it. It’s basically an online order app. It’s a crap shoot when you go to Costco because you don’t know what’s there. Come on Costco, take a page from the Sam’s app. I can see what they have, how much, and if out of stock in can check another store. It stops the wasting of time going and it’s not there. We won’t even talk about the lack of scan and go. It’s 2021, not 2000. Let’s get that app fixed. Or is it like that to to make you go into the store? I’ll give Costco another try, but if I start wasting time I’ll let it expire and stay with Sam’s. I like to make a list when I drive 45 min to Knoxville so I don’t waste time. Can’t do that with Costco..Version: 5.5.1

What a waste of an appI recently moved and Sams Club is out of the way, but Costco is around the corner so I made the switch. But oh was I wrong to think that the Costco app would be anything like Sams. The Costco interface is outdated and overall unhelpful. Sams Club is so quick to see inventory and to make pick up in store orders. You can also skip the lines with the Scan and Go feature, so it’s disappointing as I explore this app that this isn’t an option. I’m also just trying to search for water and it’s showing me the big pallets that businesses use. It really shouldn’t be this complicated. It’s just wild to see the drastic difference and to see which company cares about making shopping easier for their customers. I will be deleting the app it serves me no purpose if my in store experience can’t be improved by having it..Version: 6.7.1

Bad behaviorNever Do not go to Costco Oldham The Broadway Chadderton Oldham OL9 8AU England ecause they treat their customers very badly. They have a manager and staff who have awful service at all and the manager treats the customer badly. Do not go to this store to buy at all..Version: 5.1

Just the basicsJust a basic app. Doesn’t excel at anything. I have both a Costco and a Sam’s membership. In terms of money saving Costco is the clear winner but in terms of app features and ability Costco loses. Badly. I go into Costco and there is no self checkout. I wait in line forever to checkout. At Sam’s I scan my items with my phone as I put them in my cart. I apply coupons or discounts on my phone. I pay on my phone. I show my phone to the person at the door instead of my paper receipt. Faster and easier at Sam’s. So is it worth the money savings at Costco compared to the time savings at Sam’s? For now it’s a draw. As my Costco gets busier and they refuse to open more checkout lanes, have self checkout, and allow me to checkout with my phone, probably not..Version: 4.2.1

Great Store … Exceptionally Poor App DesignIf all you want to do is look at Ads & pictures then you will really love the Costco app. But if you actually want to USE the app to search products this app will only serve to frustrate and cause you to grind your teeth. For example: searching the term “track lighting” will return a result of “Davenport 3-Piece Fabric Sectional with 2 Storage Chaise” Don’t even think about using the app to scan your items before having to wait in the extra long check-out lines. Nope. There is no such thing as curb side or even express check out that is integrates with the app. Nope. You cannot use the app to pay for Costco gas. Nope. You have no way of knowing how many products are in stock — if you need to purchase multiples of the same item. Nope. You can’t share a link as that MIGHT motivate someone to shop at Costco and they would NOT like that..Version: 5.5.1

Good app but doesn’t remember my login detailsVery frustrating that it will not remember my login details even though I tick ‘Remember Me’. This means I have to type in my full email and password every time. Also annoying that it doesn’t give me a delivery estimate until I purchase. Even then it’s a vague estimate..Version: 3.14

Hmm, not sureUK app with UK locations but US zip codes and $ pricing?.Version: 4.10.1

New update is awful!I don’t know why they decided to do this but the new update made it so that there is only one image of a product to view which is very blurry and no longer has the option to zoom in on the image. This will only make shoppers even more unsure about a product. If they wanted to fix something, they could’ve change the review section. People need to be able to post pictures in their reviews as they are so much more helpful than just here say. I’ve seen reviews that aren’t even considered helpful and I’ve seen reviews that are totally just nit picking about unimportant things. Pictures help a shopper make a more informed decision when they can see what it looks like in real life and after daily use. There is clearly much to be said about this app. I still love most products I’ve come across, this is mostly about the app..Version: 5.5.1

Useless search functionThis is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees..Version: 4.5

HORRIBLE APPCOST WHY ARE YOU STUCK IN 2012??? Facial automatically changes the login to my wife’s…and since you will ONLY LET HER ID BE ON ONE PHONE I CANT USE FACIAL ID TO LOGIN TO THE APP! - Why in the He!! can the card only be on one device forcing us to have our own logins!! Just give us a family login with both cards so we can share purchase histories and your employees can verify that the right person is at the store - I have to cover my camera real fast before it recognizes my face and manually enter my own password to prevent an automatic sign in. - No other subscription other than costco requires to authorized users in the same household to use their own email and password to access their joint account. - This app honestly makes me hate costco so much - How about you just let me stay logged in on my own cell phone?? Are you’d scared someone might still my phone, break the apple encryption and buy something from you without a membership card of their own???? - Also, logging in shouldn’t kick me back to the home screen making me go back through all of your overly complex menus to refund the item I wanted to check pricing on! Now if we were being super avant guard…you’d let me see “in store pricing” not just online pricing for items. (I get that pricing is different between stores but based off my zip this is definitely possible!).Version: 6.1

Pretty much uselessApp should default to Costco.ca when you’re in Canada. Tried to add my membership and it said I had to call in to get it activated— why?? Just get proper Apple Wallet functionality already..Version: 4.1

Membership card to Apple wallet.Please add Apple wallet support for membership card and payment method..Version: 5.5

Apple Wallet support neededIt is 2022 and you still can’t add Costco membership card to Apple Wallet.Version: 6.8.1

Why so outdated?I’ve been using this app for years and I’m finally frustrated enough to review. Costco - please update your app in a manner on par w Sam’s Club or really just anywhere else! It’s impossible to back out of a category you’re browsing with mout it kicking you ALL the way back out to the main page where you then have to redo your search. It’s NOT user friendly at all. If anything I get frustrated and give up shopping on your site altogether. PLEASE fix this insanity. Update: PLEASE get your app in order. I just reviewed an item and I had to manually add my membership number (from a different screen) along with the purchase order number (from yet another screen) just to SUBMIT an item review! This is ridiculous. When I’m logged in, you should automatically attach my member number if you need it. Still having the same issues as before too..Version: 4.4

EliSeems like a useful app but would be a 5* app if digital membership card would be available. Looking forward to seeing it very soon..Version: 4.8

Great store but bad appThe app should save the location once it's set. It asks about the location multiple times even during one use which is very annoying..Version: 4.8

Basically a web browserNot really sure of the point of this app as it just seems to be a web browser front end with very little different from viewing the actual website. Biggest issue is that when you try and view the savings booklet it comes up with a ‘web browser not supported’ message and suggests using Safari, Chrome, etc. Overall useless..Version: 4.4.2

Needs Major WorkNot even remotely on par with similar shop apps such as Canadian Tire. It’s like you are trying to do too many things at once but not succeeding at any of them. Why must I constantly specify my province and postal code every single time I open the app? Why does it not show regularly stocked items sold in stores? Why are items tremendously more expensive online than in the warehouse on top of the additional fee they charge if you don’t meet the minimum grocery spend? Do you want people to go into the warehouse or shop online?Because clearly you are not wanting both, or maybe you are? This app is so convoluted and not user friendly, you end up taking away from the shopping experience entirely. At your stage, it is beyond time you offer your consumers a more reliable, alternative way to shop Costco..Version: 6.8.1

Canceled membership after 15 yearsMost of my home is stocked with Costco purchases. After spending an hour and a half shopping at all local warehouse during this pandemic, the lights turned off. Of course I shop at the end of the day because that’s when the least amount of people are there. Except this time somebody that works at Costco took my cart, because when I turned around it was gone. I called customer service simply to ask for my annual certificate to be sent to me in the form of a check since I couldn’t spend the money tonight, and I was met with rudeness and a lack of empathy. I canceled my membership. I will never visit Costco again unless the president himself sends me a letter apologizing on behalf of his company. As nice as one can, I told the lady to go f-off at the end of the call. She told me the exact same thing back. Awesome customer service..Version: 4.10.1

SECURITY RISK! Definitely a hacking attempt for identity theft!!!Makes you give your online banking password and other confidential information in order to sign into the app.Version: 5.7.1

Wallet??The obvious...why do we still have to walk around with our cards???.Version: 4.3.1

Very PoorThis app is a complete waste of time. Doesn’t search with any accuracy, no card storage facility, and very slow. Don’t bother with the app, go on line or go to store..Version: 3.7

Needs to workApp is great to look at items but if you want to order it has been a paIn the the backside. After reviewing order and entering shop cards then credit information only to have page not found becomes very frustrating after a few times. Item is available, shop card values are accepted and credit information is good. Place order “page not found”. Kind of useless if you can’t order through the app..Version: 6.8

Carte Costco dans wallet?Svp il faudrait pouvoir mettre notre carte Costco dans apple wallet. Avec Apple Pay je n’ai plus besoin de traîner de cartes en plastique mais je dois encore garder celle de Costco.Version: 5.5.1

You need to add Apple Wallet supportApp would be useful if the card could be added to Apple Wallet..Version: 5.5.1

Digital membershipMy phone is set to Canada. Every time I download the app it’s Costco.com . Therefore I can’t get my digital membership. Work on it please..Version: 4.2.1

Doesn’t work !Even after calling Costco Canada they don’t know what to do with the problem ... 😕.Version: 4.0.2

Endless Cookie frustrationOnce upon a time, like a few years ago, this app was decent but slowly it has become frustrating to use. App prompts me for my cookie preferences, and always forgets them a few days later so i have to 'Agree to cookie policy' repeatedly. So annoying!.Version: 6.8

The Missing ObviousJust went to download the App as I figured I wouldn’t have to carry my card around anymore but alas no. Why not make it so that you can open the App, rotate your phone and be able to display your photo card in order to gain entry, seems so obvious..Version: 3.7

Can’t filter products“500 internal server error” every time I try to filter products when browsing.Version: 4.3.2

UnsuccessfulI installed the app and tried to sign in. It informed me that I have to physically go to my warehouse to activate the app. I did that. My warehouse sent me an email with an activation link. After struggling with an endless loop of resetting my password, I phoned Costco tech-support and was told that the app does not work with iPhone because of Apple software updates. I have now uninstalled it..Version: 4.9

I don’t know why I keep downloading this app hoping it will be better.This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep..Version: 5.7.1

Membership card in Canada?Can we get the app to accept a postal code? Can’t get my membership linked as it will only take a zip code!.Version: 4.1

TerribleThis “app” is terrible. It’s not even really an app, it’s just a wrapper around their already weak website. Somehow they even managed to break logging in, so that the iPhone’s fill-in-the-password feature doesn’t work. Even after logging in, pages that you’d already viewed still hide the members-only prices. If you were on the website you could at least refresh the page to get it to realize that you’ve now logged in, but with this “app” you can’t even do that. So they’ve actually managed to make it worse than using the website. Costco should be embarrassed and ashamed of putting out this cheapo app. The stores are great, their app should reflect that. The Sam’s Club app is miles ahead. It’s as far ahead as the stores are behind. It’s almost as if someone played a joke and reversed the apps. Come on Costco, it’s not the 1990s anymore. Climb into the present..Version: 4.1.1

Latest update broke the app. USELESSOk. This worked a few weeks ago. I used the QR at the checkout lane. The clerk scanned my phone through the plexiglass. Now with this latest version, when I sign in, it says I have to verify my member number. How did that break? The service desk was pretty useless. Said he sent me a password reset. That didn’t work either. I’m done with this. Back to the regular show my card way of doing things. UPDATE: I discovered my billing and a shipping address reverted back to my address from 10 years ago! I know I changed that in the past because I have placed online orders that billed and shipped to where I live now. Updates the info and the app still will not verify me. Can not find the log out so I could lag back in and try. So I have deleted the app and will reinstall and see if that works. After that, I’m done. All this effort for a stupid qr function..Version: 5.1

RubbishRubbish, when you download the app doesn’t matter how correct your password username is it won’t log you in or remember you!.Version: 4.3.2

Can’t add membership due to Canada postal codeThe membership tab does not allow me put in Canada postal code but only limits to US zip code. Worthless piece of work..Version: 4.0.2

Utter junk100% useless crap app Save your time The app is not a valid app can’t log in it’s impossible Useless can’t stress it enough Absolutely useless.Version: 3.19

Horrible appThis app is so horrible and so woefully behind Samsclub. I’ve change my password so many times because the app fails to recognize it. The reviews no longer show up. Unable to check current inventory. No scan and go feature. So many items don’t show up during a search unless you put on super specific name of item. I’m glad they finally put our receipts online but it’s missing a search feature within the orders to find the exact product you’re trying to return. Instead you have to look at every receipt to find the item. 🤦🏻 I’ve been a Costco user for so long but I recently purchased a Samsclub membership and I’m so much happier with their ease of use and functionality of app. Also, as an introvert who doesn’t like to spend a ton of time in a store and around all the people, the scan and go feature at Samsclub is a god send! I don’t know why Costco is refusing to get with the times and realize e-commerce is huge and that they are in need of serious revamping of their digital services..Version: 6.7.2

Only works for USA accountsStrange thing but not only the app is very poor, it only accepts log ins from USA accounts but app is available in the UK iTunes Store ?? Give me a break. Waste of time.Version: 4.2.1

Embarrassing!!!Nothing on this app works... I'm trying to log in, I get an infinite refreshing page. I'm trying to view receipts, I get an infinite refreshing page. I reinstall the app and lost all my information, including saved card and shopping lists, had to redo all that again. And when are you finally going to have in warehouse product search available? Even my local grocery store has an app that offers product search... Don't even get me started with the ship to warehouse process - a complete nightmare! Just embarrassing... Also, paying at the pump for gas. If payment can be made with a single tap with your Costco credit card that single tap payment should also be available for Apple pay! I don't know why am I even wasting my time, nobody would ever read this....Version: 6.3

Poor appC’est simplement l’intégration de leur site Web sous une application mobile. J’ai un problème persistant de langue entre mon téléphone (anglais) et mon compte Costco (français); impossibilité de faire une recherche qui fait du sens... Dommage, pas à la hauteur de l’expérience Costco habituelle....Version: 4.6.1

Woeful experienceHow can such a big international brand get something so wrong in this day and age? Pathetic. Web based app offering incredibly poor viewing experience. Save yourself and just use their website if you need to browse the Costco offerings. Pathetic..Version: 4.9

Too much personal information demandsI don’t understand why for shopping at Costco, getting electronic receipts and having my membership card electronically I need to verify through verify.me and give Costco access to my bank account through my financial institution. This entails my personal information including bank account. This is ridiculous. I am not applying for a mortgage here nor do I feel that giving a retail outlet my bank account number is a reasonable ask simply to get the convenience of an App on my phone..Version: 5.8.2

Don't bother with the app, Costco it has no idea what is doing.Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far..Version: 4.4.2

Does not work on iPadGet error messages says it needs to use Chrome, Firefox or Safari Web browsers. So useless on my iPad..Version: 4.8

Worst app I ever seeCan’t open the online account throw phone or tablet. I think this app came on 1946.Version: 5.3

££!Does this app cost £££.Version: 4.8

Costco appCostco is doing themselves a disservice. I would imagine you are losing sales because of the difficulty finding anything through your app. I have a Costco membership and also a Sam’s club membership. I will check Sam’s app for items that I want/need. I check Costco for the same, if I can navigate the mess you call an app. Several times I have purchased an item (that you show you don’t have) at Sam’s club only to find that item at Costco. Sometimes even cheaper! In my city, Sam’s and Costco are only a mile apart, so the drive between the two isn't an issue, but I would really like to shop at one store not two. You should do yourselves a favor and figure out how to make your app more user friendly. Like Sam’s! Just think of the extra sales you could make! I am a plus member at Sam’s and I also have the executive membership with you. The perks I receive at Sam’s for that extra $50 are worth the extra money. The free shipping and earlier shopping hours alone are worth it. Not so much you. Maybe upgrade your executive membership to compete with Sam’s clubs? I do love shopping at Costco, but you really really need to figure out how to fix the mess you call an app..Version: 6.8.1

Useless, Pointless.They just want you to download the app for their own benefit and information gathering. The one useful feature of having the card on your phone is not available in the UK?! What?.Version: 4.8

Apple wallet supportThe app is ok overall but it ABSOLUTELY needs apple wallet support. it’s dumb to have to open the app to show the card at the entrance and when paying! let’s go Costco, it’s been more than 2 years now, FIX THIS!!!.Version: 6.4.2

Useless, Lacks too many featuresThis app is just as bad as the website in that there is no ability to search for in store items only. If I want to see all the items that I can order online, I will use the website. A "mobile" app should help me when I am in the store. I can understand if they don't want to add Scan and Go (although that would help keep checkout lines shorter during this pandemic), but it should at least be able to show me what items are normally carried in the store and on what aisle. Ideally it should be able to give a general idea of if the item is in stock, even if it is just shown as "in stock", "limited availability", or "out of stock". Come on Costco. Your products and services are superior to other stores, it is time to update both your website and mobile app to give the same high quality..Version: 4.6.1

Need digital cardsThe Americans have digital cards why don’t we ?.Version: 4.5

Ne fonctionne plus depuis la dernière mise à jourMessage d’erreur : Aucune connection Internet quand on veux faire une recherche.Version: 4.1.2

Room for improvementI would gauge a good app for a retail store as one that I feel compelled to look at before, during, and after my visit. Checking my previous in-store purchases (not just what was ordered online) and seeing a warehouse map of the items I want to buy while I’m there are a couple of features I think would make this app shine. Oh, as a road map item for that second feature, the app could even build me a route for the most efficient path through the store to get me the goods and on my way out the door, saving me time and the mess of humanity. On a side note, wish Apple would throw out the reviews of people complaining about aspects of the company that have nothing to do with the app..Version: 5.5

Horrible appUnable to log in. After spending 20 minutes “registering,” I keep getting “Access Denied” screen. When you try to use the virtual membership card, you find that the app has logged you out and you can’t access it. Using the Rx functionality for refills and locker pickup is a joke. Called the pharmacist to see if they can manually add my Rx to a locker, but they said you have to go through the “streamlined app” to request that. Pharmacist says they’ve gotten a lot of calls from customers with this same issue. Wasted 45 min trying this app. Highly suggest you wait until they fix basic functionality (such as logging in) before using, i.e., don’t download until the star rating improves to 4. Otherwise, you’ll be in for a frustrating experience if you want to do anything more than browse..Version: 6.5


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