4.78017 star

Total 128 Negative Reviews

Costco App Complaints & User Negative Comments 2023

Costco app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using Costco? Can you share your negative thoughts about costco?

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Costco for Negative User Reviews

Why so outdated?I’ve been using this app for years and I’m finally frustrated enough to review. Costco - please update your app in a manner on par w Sam’s Club or really just anywhere else! It’s impossible to back out of a category you’re browsing with mout it kicking you ALL the way back out to the main page where you then have to redo your search. It’s NOT user friendly at all. If anything I get frustrated and give up shopping on your site altogether. PLEASE fix this insanity. Update: PLEASE get your app in order. I just reviewed an item and I had to manually add my membership number (from a different screen) along with the purchase order number (from yet another screen) just to SUBMIT an item review! This is ridiculous. When I’m logged in, you should automatically attach my member number if you need it. Still having the same issues as before too..Version: 4.4

Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..Version: 6.7.1

Falling BehindI’ve been a Costco fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. This app is so frustrating in so many ways! Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level. If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if the app is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari. Also, why do I have to sign in EVERY SINGLE TIME I use the app!?!?! I would love a way to remain signed in. It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart. Lastly, I would be extremely motivated to brave the crowds in person at Costco, if the app was capable of scanning the items I put in my cart at the store while shopping and then pay within the app. This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line..Version: 6.2

Stop asking for regionKeeps asking me for region every single search.Version: 4.8

Bad behaviorNever Do not go to Costco Oldham The Broadway Chadderton Oldham OL9 8AU England ecause they treat their customers very badly. They have a manager and staff who have awful service at all and the manager treats the customer badly. Do not go to this store to buy at all..Version: 5.1

Savings bookletCannot view savings booklet in app - ok in web version on same iPad - please fix.Version: 4.5

Service badI been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting.Version: 5.2.1

Digital card / wallet support???If you sellotape your membership card to your phone that’s 100% more useful than this app..Version: 4.4.2

Great Store … Exceptionally Poor App DesignIf all you want to do is look at Ads & pictures then you will really love the Costco app. But if you actually want to USE the app to search products this app will only serve to frustrate and cause you to grind your teeth. For example: searching the term “track lighting” will return a result of “Davenport 3-Piece Fabric Sectional with 2 Storage Chaise” Don’t even think about using the app to scan your items before having to wait in the extra long check-out lines. Nope. There is no such thing as curb side or even express check out that is integrates with the app. Nope. You cannot use the app to pay for Costco gas. Nope. You have no way of knowing how many products are in stock — if you need to purchase multiples of the same item. Nope. You can’t share a link as that MIGHT motivate someone to shop at Costco and they would NOT like that..Version: 5.5.1

Just an shell appThis is just a shell app, the back end is still their website, and not a very good website at that. After installing an app on first open I don't expect to see a "we collect cookies" pop up like you get on most websites. Needs to be re-written so it's native and a bit more snappy..Version: 4.10

Qr ScanCall to activate the new app QR SCAN CODE. Why a QR scan code instead of a standard bar code. Tried it today at costco, didn't work. No wallet . WHAt the....Version: 4.0.2

UnsuccessfulI installed the app and tried to sign in. It informed me that I have to physically go to my warehouse to activate the app. I did that. My warehouse sent me an email with an activation link. After struggling with an endless loop of resetting my password, I phoned Costco tech-support and was told that the app does not work with iPhone because of Apple software updates. I have now uninstalled it..Version: 4.9

Can’t add membership due to Canada postal codeThe membership tab does not allow me put in Canada postal code but only limits to US zip code. Worthless piece of work..Version: 4.0.2

Check out is horribleI have things in my cart but it won’t let me check out - horrible app don’t waste your time -.Version: 5.0

Pretty much uselessApp should default to Costco.ca when you’re in Canada. Tried to add my membership and it said I had to call in to get it activated— why?? Just get proper Apple Wallet functionality already..Version: 4.1

New update is awful!I don’t know why they decided to do this but the new update made it so that there is only one image of a product to view which is very blurry and no longer has the option to zoom in on the image. This will only make shoppers even more unsure about a product. If they wanted to fix something, they could’ve change the review section. People need to be able to post pictures in their reviews as they are so much more helpful than just here say. I’ve seen reviews that aren’t even considered helpful and I’ve seen reviews that are totally just nit picking about unimportant things. Pictures help a shopper make a more informed decision when they can see what it looks like in real life and after daily use. There is clearly much to be said about this app. I still love most products I’ve come across, this is mostly about the app..Version: 5.5.1

Horrible appUnable to log in. After spending 20 minutes “registering,” I keep getting “Access Denied” screen. When you try to use the virtual membership card, you find that the app has logged you out and you can’t access it. Using the Rx functionality for refills and locker pickup is a joke. Called the pharmacist to see if they can manually add my Rx to a locker, but they said you have to go through the “streamlined app” to request that. Pharmacist says they’ve gotten a lot of calls from customers with this same issue. Wasted 45 min trying this app. Highly suggest you wait until they fix basic functionality (such as logging in) before using, i.e., don’t download until the star rating improves to 4. Otherwise, you’ll be in for a frustrating experience if you want to do anything more than browse..Version: 6.5

Need digital cardsThe Americans have digital cards why don’t we ?.Version: 4.5

Annoying location prompts when logged inIf you are logged into the app which is necessary to purchase, you should not be persistently prompted to share your location or to select your province/enter your post code. It is highly annoying. The app needs modernizing. Other than that it’s great. Hope your developers can improve this aspect of the user experience. Thanks.Version: 4.9

It is just the website as an app.Quite disappointing, not really any difference between the website and the app. The app is pretty much a web browser. Why not have a membership card section so you can have your card on your phone rather than always having to have your card with you to shop or buy petrol, so many other places do it. I’m probably going to delete the app as I can do it all on the website..Version: 4.6.1

Zero benefitsDon’t waste your time. Use mobile web - that’s all you get in the supposed app.Version: 3.7

No Canada supportNeeds update for Apple wallet and canada support. Kinda useless.Version: 4.2.1

The Worst Part of CostcoThis app is hands down the worst part of being a Costco member. I have membership at both Costco and Sam’s and also have an online membership to Boxed. Costco’s App is definitely the worst of all 3 of them. First off, I’m ecstatic that they finally let me have an electronic membership card, but they really missed the opportunity for this to be a great experience using Apple’s Wallet capabilities. I have to fumble around to find it in the Costco app every time I want to use it instead of it just being ready to go. Second, the Sam’s app has a scan and go feature. While Costco’s cashiers are phenomenal, there aren’t enough and the checkout lines are always INSANE at my Costco. Being able to scan my items on my mobile device and just show the receipt at the door is such a convenience for Sam’s that Costco just doesn’t offer. It sometimes saves me 5-10 minutes on my trip, and the times I’m going into the store for just a couple of items it gets me out significantly faster..Version: 6.5

Very unstableIt’s been virtually unusable lately, it glitches & seems to be stuck in a loop where the main page constantly reloads. Please fix!.Version: 6.4.2

Great store but bad appThe app should save the location once it's set. It asks about the location multiple times even during one use which is very annoying..Version: 4.8

Slow and bad UIAs mentioned in title, app is very slow and UI is not intuitive..Version: 6.3

Useless search functionThis is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees..Version: 4.5

Almost UselessI recently switched to Costco (from Sam’s Club) because we moved. Without even comparing the two warehouse stores’ apps first, Costco’s app does nothing that helps me as a customer there. I can’t seem to search for anything that’s actually in the store - it seems it only provides results that are online only. I can show my digital membership card at the register but I still have to use a physical card at the gas station. The Costco app is hardly worth the memory it takes up on my phone. Comparing it to the Sam’sClub app makes it even worse. The Sam’s Club app does everything the Costco one doesn’t including scanning and paying for items via the app, digital membership card at the store AND the gas station, and I can search for items that are physically in the store. What are you doing Costco?! You have the money to invest in a higher quality app than the one you’re providing. Considering you charge us substantially more in membership fees than Sam’s Club that value should be at least partially reflected in the quality of your app. It might be so bad that I end up terminating my membership and going back to Sam’s even though it’s now farther away - it would be worth it considering the better and superior app experience they have..Version: 7.0.0

What a waste of an appI recently moved and Sams Club is out of the way, but Costco is around the corner so I made the switch. But oh was I wrong to think that the Costco app would be anything like Sams. The Costco interface is outdated and overall unhelpful. Sams Club is so quick to see inventory and to make pick up in store orders. You can also skip the lines with the Scan and Go feature, so it’s disappointing as I explore this app that this isn’t an option. I’m also just trying to search for water and it’s showing me the big pallets that businesses use. It really shouldn’t be this complicated. It’s just wild to see the drastic difference and to see which company cares about making shopping easier for their customers. I will be deleting the app it serves me no purpose if my in store experience can’t be improved by having it..Version: 6.7.1

The out of stock... scamSo here’s the scam. You want to by one particular item. But, you want the free shipping so you add a few more items that you don’t really need. You make the purchase. The first email says your order is received and you’re like, yes! I got the paper towels or toilet paper or cleaning wipes and few other things. And then, about an hour later - the second email comes and that item no longer available and your “order” is cancelled. But what they really mean is that item is cancelled but the rest of the order is still coming your way. You cannot cancel food items - I tried. So now you’ve got a hold on your form of payment for the amount of the entire order and eventually (forget the 2 day shipping) you get everything except what you really needed. How do you think you’d feel about this app after the third time? Do you need a large jar of cashews? I got three!.Version: 4.5

Ça marche pasÇa fait plusieurs mois que le solde de remise ne fonctionne pas j’ai même écrit au service client et toujours rien.Version: 6.2.1

Digital membership card RESET issueFix this issue. Unable to reset or does anyone know how to reset the membership digital card. Transfer limit reset lol. It’s a joke..Version: 7.0.0

“Not connected to internet” error messageLike a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The Costco App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue. In general, the app is slow, and I’m not a big fan of it but I like Costco so I put up with it. But this latest glitch makes it almost unusable. Hope the figure out their tech stuff soon..Version: 6.1

Just the basicsJust a basic app. Doesn’t excel at anything. I have both a Costco and a Sam’s membership. In terms of money saving Costco is the clear winner but in terms of app features and ability Costco loses. Badly. I go into Costco and there is no self checkout. I wait in line forever to checkout. At Sam’s I scan my items with my phone as I put them in my cart. I apply coupons or discounts on my phone. I pay on my phone. I show my phone to the person at the door instead of my paper receipt. Faster and easier at Sam’s. So is it worth the money savings at Costco compared to the time savings at Sam’s? For now it’s a draw. As my Costco gets busier and they refuse to open more checkout lanes, have self checkout, and allow me to checkout with my phone, probably not..Version: 4.2.1

One of the few Weak Points of CostcoI love Costco. I have a membership to both Costco and Sam’s. Each place has their pros and cons but my preference for shopping is Costco overall. Now one area Sam’s Club KILLS Costco is with their app. Not only do you get Scan and Go but also you can check the store inventory right there with the app, you can pay for your gas through the app, you can place an order to be picked up through the app etc. The Costco app is really just bare bones. Yes I’m glad I can have my membership card on my phone but why can’t I scan that card at the gas pump at least? The only people that don’t have to worry about that are those with the credit card since their membership is attached to it. The app is also very slow at basic tasks like checking an order status, normally I have to kill the app and start over just to get it to work. Why can’t I see the prices of items at my local store, or even if they have any stock? This app has a LONG way to go to become as useful as Sam’s Club’s app. It doesn’t have to be a copy of it, but inheriting some of the features would be very nice..Version: 5.8.1

Needs improvementI can't believe you have to log in to the website just to add something on your wish list. The app needs to be enhanced, we're in 2018..Version: 3.15.1

Easily the most awful app out thereI can’t believe I’m using something so under-developed in 2021.Version: 5.0

Woeful experienceHow can such a big international brand get something so wrong in this day and age? Pathetic. Web based app offering incredibly poor viewing experience. Save yourself and just use their website if you need to browse the Costco offerings. Pathetic..Version: 4.9

I Pad £ not showingUnable to look at the savings pages on my 2019 I pad for months now. I have no problems when using my I phone 11.Version: 4.4.1

The Missing ObviousJust went to download the App as I figured I wouldn’t have to carry my card around anymore but alas no. Why not make it so that you can open the App, rotate your phone and be able to display your photo card in order to gain entry, seems so obvious..Version: 3.7

Horrible appThis app is so horrible and so woefully behind Samsclub. I’ve change my password so many times because the app fails to recognize it. The reviews no longer show up. Unable to check current inventory. No scan and go feature. So many items don’t show up during a search unless you put on super specific name of item. I’m glad they finally put our receipts online but it’s missing a search feature within the orders to find the exact product you’re trying to return. Instead you have to look at every receipt to find the item. 🤦🏻 I’ve been a Costco user for so long but I recently purchased a Samsclub membership and I’m so much happier with their ease of use and functionality of app. Also, as an introvert who doesn’t like to spend a ton of time in a store and around all the people, the scan and go feature at Samsclub is a god send! I don’t know why Costco is refusing to get with the times and realize e-commerce is huge and that they are in need of serious revamping of their digital services..Version: 6.7.2

Online purchasing is so bad --it is ridiculousI love costco but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. Costco, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). Costco - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!.Version: 5.4

Totally ridiculousI have been unable to log into the app since renewing my membership since November. I’ve deleted and reinstalled the app and I still receive an error message. When accessing my account, the page is outlined in red, with a message that states that my membership has expired. There is a renew button which just refreshes back to the same error message page. My membership was renewed at the time of expiration btw. When I attempt to sign-in, the login page is displayed and I enter my info, and again the page just refreshes back to the login page. This is unacceptable and totally ridiculous. Why even have an app that literally does nothing as it is. You can’t check local club pricing, or shop and pickup. There is an upcharge and delivery fee for items that you can see and order online. Meanwhile one has to call the club and bug the employees there just to find an item price or confirm if an item is in stock. Total mess..Version: 4.10.1

No featuresSo I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area..Version: 4.3.1

UX flawsThere is a serious flaw when it comes to UX. First of all, we have the card and the card itself does not change. It’s static. That should be equally true for the app card. Second, to open the membership card requires an internet connection and where I shop, I don’t have cellular reception for this and it refused to load so I got a blank “card”. I don’t carry physical cards with me. Third, I have been asked to login a few times which makes no sense - why do I need to log in again for just the card? And it won’t let me use my Keychain Access to autofill my credentials. Big mistake. They should automatically allow the autofill. I don’t know my passwords at all because it’s a security feature - I don’t want to use easy to remember passcodes. I want Keychain to automatically generate difficult passcodes and be saved in a singular Password app. If there’s a breach, it automatically lets me know with its own recommendations. Also, it’s your responsibility to notify of data breach. Your app security falls short. Last, there is no “Wallet card” - why? With Wallet cards, it’s ALWAYS static when there’s no internet and will not go “blank” For that reason, I rank it as 2 star..Version: 5.6.1

Does not work on iPadGet error messages says it needs to use Chrome, Firefox or Safari Web browsers. So useless on my iPad..Version: 4.8

Poorest appYou would think Costco is a brand new wholesaler and working out the app tweaks, but they have been around long enough. I have a Costco and Sam’s Club and Sam’s app blows away Costco by far. I mean by far. I love their scan and go which allows me to scan each product I am purchasing as I place it in my cart. After scanning everything, I can easily slide to pay and boom done. I don’t have to wait in long lines. I love that I can check my price as I go and I’ve never had one discrepancy with prices. As I was searching for items on the Costco app, it wouldn’t even pull up the tortillas I was looking for after just seeing them in the store three days ago on top of the “spinning circle” that took a long time to search. It’s no wonder there are more than 1mil downloads for Sam’s app as opposed to less than 7k for Costco. I have already deleted the app and I hope there will be great change to come, but that is quite unlikely happening. Another thing, we don’t have enough Costco wholesales in the area..Version: 6.4.1

App needs work and improvementDuring the COVID-19 pandemic. I decided to use the app to get the products that I normally buy. Figured I would do my part and it would be better to social distance either by having items delivered or maybe having them picked up in the store but I never got to the checkout. Because I could not find the products that I normally buy for instants I typed in checking and got three products that I would never buy. The app forced me to go into the store because I couldn’t find the products online that I would normally buy could not find any products I normally buy. The app needs to show all products in the store and not just what’s on special. Search and other features need tons of improvement products on the app all need to be there if you can buy it in the store it needs to be on the app. During the COVID-19 pandemic this was the worst online shopping experience I ever had.Version: 4.5

Doesn’t do anythingTotally pointless just takes you to a web page. No digital membership card as per website. Waste of time..Version: 4.3

Shame.I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction. Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone..Version: 4.3.2

Log inThe app says Costco.com but Canada uses Costco.ca. Must be why I can’t log into the app using my ID & PW. I was hoping to add my membership card. Tried setting the postal code for the store I use, but it only takes zip codes. Better get this app revamped for north of the border..Version: 4.1.1

Useless ‘app’I only came on here to report the fact the iPad app cannot display the Warehouse Savings in its own built-in browser (“unsupported browser”), but I see loads of other people have been reporting this issue for months. Does the developer even read the reviews for feedback? And can we get the Costco Membership Card in Apple Wallet please?.Version: 4.7

Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..Version: 4.9

Worst app I ever seeCan’t open the online account throw phone or tablet. I think this app came on 1946.Version: 5.3

Poor appThis is not an app it’s a frustrating pain No real functionality and no membership details waste of time Please add - ability to login and save membership card to your wallet - will save costs - will save the planet with less waste - will save contact with ‘touch less’ cards Surely this is a no brainer??? Come on help us all.Version: 4.9

Membership card to Apple wallet.Please add Apple wallet support for membership card and payment method..Version: 5.5

UselessNever seen a store app that won’t tell you if the store has an item. Even a general search. If you’re looking for cheese dip, it pulls up a couple then says “item may be cheaper in a store” because it doesn’t know if they even have it. It’s basically an online order app. It’s a crap shoot when you go to Costco because you don’t know what’s there. Come on Costco, take a page from the Sam’s app. I can see what they have, how much, and if out of stock in can check another store. It stops the wasting of time going and it’s not there. We won’t even talk about the lack of scan and go. It’s 2021, not 2000. Let’s get that app fixed. Or is it like that to to make you go into the store? I’ll give Costco another try, but if I start wasting time I’ll let it expire and stay with Sam’s. I like to make a list when I drive 45 min to Knoxville so I don’t waste time. Can’t do that with Costco..Version: 5.5.1

EliSeems like a useful app but would be a 5* app if digital membership card would be available. Looking forward to seeing it very soon..Version: 4.8

Photo app is terrible, slow, ancient, not user friendlyLet me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop..Version: 4.3.2

Totally useless.I’m an executive member. Log into app, but then I have to go to warehouse, stand in line in customer service to verify my digital membership????? Is this for real. In time of covid too. You know my password and membership are valid and ask for me to still go to service counter..Version: 4.9

Has you going in circles - fix the app or stop relying on Costco!Recently signed up for a Costco membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on the app and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on the app it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my Costco and they told me I could of done it on the app, I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on the app or online, even though they were able to put my address in for me when I signed up..Version: 6.2

Digital member card doesn’t work in CanadaThe #1 reason I downloaded the app doesn’t work in Canada because verification forces a 5-digit USA zip code. Hello Costco - you have many international warehouses all over the world!.Version: 4.1

PrescriptionsAs far as prescriptions on the ap? It’s been really sucky for months. I have about 20 medicines in the “getting refilled” area when they aren’t. I’ve had to call in every medicine for more than 6 months because the only medicine on my account is in the “getting refilled” section. Even after I fill them, they still stay in “getting refilled” some are duplicates in “getting refilled” cuz you’ve put the prescription there for months and then again when I call it in for refill. So I’ve had to put in refills from the “expired” list or call them in. Even though on the “getting refilled” list shows 2/3 refills left. Get rid of the getting refilled section if it’s just going to list meds for months, so I can refill by tapping the prescription I want refilled. What’s the point of having an ap if all I have to do is call them in anyway?.Version: 7.0.0

Still does not work for Canada.Saw that they had an app for Canada where I no longer have to carry my stupid card around. Downloaded. Went to add my membership. Makes you sign in in the USA website... Not the Canadian website. Still does not work. Costco, app developers. We are in Canada. Our accounts are on Costco.ca. Not on Costco.com .... Complete fail. 1 star..Version: 4.0.2

Good app but doesn’t remember my login detailsVery frustrating that it will not remember my login details even though I tick ‘Remember Me’. This means I have to type in my full email and password every time. Also annoying that it doesn’t give me a delivery estimate until I purchase. Even then it’s a vague estimate..Version: 3.14

Internet????J’ai toujours le message « Aucune connexion internet » quand je tente d’ouvrir le menu..Version: 4.1.2

Pretty pointlessThe one useful feature - displaying the membership card - isn't available in the U.K. version. So other than pretty much just being a web browser front end, I can't see any reason over just using Safari to brows the Costco site..Version: 4.2.1

HORRIBLE APPCOST WHY ARE YOU STUCK IN 2012??? Facial automatically changes the login to my wife’s…and since you will ONLY LET HER ID BE ON ONE PHONE I CANT USE FACIAL ID TO LOGIN TO THE APP! - Why in the He!! can the card only be on one device forcing us to have our own logins!! Just give us a family login with both cards so we can share purchase histories and your employees can verify that the right person is at the store - I have to cover my camera real fast before it recognizes my face and manually enter my own password to prevent an automatic sign in. - No other subscription other than costco requires to authorized users in the same household to use their own email and password to access their joint account. - This app honestly makes me hate costco so much - How about you just let me stay logged in on my own cell phone?? Are you’d scared someone might still my phone, break the apple encryption and buy something from you without a membership card of their own???? - Also, logging in shouldn’t kick me back to the home screen making me go back through all of your overly complex menus to refund the item I wanted to check pricing on! Now if we were being super avant guard…you’d let me see “in store pricing” not just online pricing for items. (I get that pricing is different between stores but based off my zip this is definitely possible!).Version: 6.1

Latest update broke the app. USELESSOk. This worked a few weeks ago. I used the QR at the checkout lane. The clerk scanned my phone through the plexiglass. Now with this latest version, when I sign in, it says I have to verify my member number. How did that break? The service desk was pretty useless. Said he sent me a password reset. That didn’t work either. I’m done with this. Back to the regular show my card way of doing things. UPDATE: I discovered my billing and a shipping address reverted back to my address from 10 years ago! I know I changed that in the past because I have placed online orders that billed and shipped to where I live now. Updates the info and the app still will not verify me. Can not find the log out so I could lag back in and try. So I have deleted the app and will reinstall and see if that works. After that, I’m done. All this effort for a stupid qr function..Version: 5.1

Ne fonctionne plus depuis la dernière mise à jourMessage d’erreur : Aucune connection Internet quand on veux faire une recherche.Version: 4.1.2

Wallet??The obvious...why do we still have to walk around with our cards???.Version: 4.3.1

Please add Apple Wallet supportApp is decent and has various nice features, but is missing one key feature: Apple Wallet support. Every other major store or restaurant that’s thinking ahead has this feature. Please consider adding this feature. It would improve the overall digital and physical experience. We’re moving to a digital future and ir would be nice to have all our cards in one location. If you’re fearful people won’t use the Costco app as much, they still will still use it for shopping, viewing their order information, etc. It won’t hurt your brand, it’ll in fact make you look better, especially to your younger customers. Even your competitor Sam’s Club supports Apple Wallet..Version: 7.0.0

App is TERRIBLE!This is one of the worst apps I’ve ever used! I tried to add my card to the app following the steps I received in my bill. When you click on the card icon it takes you to a login page. Instructions said login with your current login info or create an account if new. I tried to login with my current login info, however my current login name is not my email, its just a word. Now I’ve had this login forever but now this app demands an email to login! So I tried my email with my current password and not only did it say my email’s wrong it keeps going in circles refreshing the page and won’t stop til you exit the app. I tried creating a new account but of course it said that email already exists!! I tried several times and the same thing kept happening! How can I login with my current password and login name and then have it want an email address which is not what my login name is?!!?.Version: 7.0.0

Canada edition not available on my iPhoneI try to create digital card but when I open download Costco app , it gives me Costco. Com and unable to create because of . Com Pl help me out.Version: 4.0.2

SucksEvery time I open it, I have to change the province and language. I set it to always allow my location and this doesn’t make a difference. Poorly made junk app.Version: 4.7

Doesn’t feel nativeThe app feels like a PWA more than an app. The navigation feel is not what you expect from an iOS app. Neither are the loading screens and interstitials. There is a lot of potential in the collection of products but I won’t be opening this app again..Version: 4.10

Let customers control the quick access buttonsTerrible design taking away user control. I want to customize the buttons at the bottom to be quick access to feature I actually use! Hmm, maybe a list would be used by people shopping in your store, but no you changed the app to bury it in the menu. Instead I’m stuck with “card” and “warehouse” that have very little use. Hello? Warehouse? I know where my ****ing warehouse is already and don’t need a quick button to show me where it is! Ooo, digital membership card…um, had the world changed so much that people leave the house without their wallet? Last time I checked you are supposed to have your driver’s license with you when you drive, so maybe I don’t need to have quick access to a digital version of something in my wallet that I had to bring anyway! Stop screwing up your app..Version: 5.5.1

Utter junk100% useless crap app Save your time The app is not a valid app can’t log in it’s impossible Useless can’t stress it enough Absolutely useless.Version: 3.19

No Apple Wallet supportThe Digital Membership card cannot be added to the Apple Wallet. In 2022 there is not a good technical reason why as the Apple SDKs offer support for doing it securely as I am sure Costco would prefer. I want to be able to pull up my Costco card from my Apple Wallet because it’s a quick power button double tap at the entrance which is often faster than pulling out my physical wallet and retrieving my Costco card. Sam’s Club offers adding their membership card to the Apple Wallet and Costco should too. The Costco app also does not support scan and go or checking warehouse product inventory levels like the Sam’s Club app does. We love Costco more than Sam’s Club and wish those features could be added to the Costco app in the future..Version: 6.2.1

Digital membershipMy phone is set to Canada. Every time I download the app it’s Costco.com . Therefore I can’t get my digital membership. Work on it please..Version: 4.2.1

US app doesn’t recognize UK detailsIt opens with asking for my zip code and won’t recognize UK post codes. When I try to log in with my membership number it tells me that it is invalid! Seems to be not fit for purpose. Please try harder Costco!.Version: 4.8

Not showing my membershipI’ve never attempted to use this app because it has no in store benefits and I don’t order bulk things online right now. I may order soon for Black Friday but today I simply came to check to see if I could get my membership card. I have a joint gold account with my husband and we both have our pictures on our credit cards that we use as memberships. Dealing with pregnancy brain right now, I’ve been leaving my purse at home so I wanted to make sure I could use my Costco card on my phone. For some reason I had to pull my husband’s membership from his app but I don’t have one showing up of my own. So with his picture showing up, I’m not sure if they would let me checkout with no id to prove we have the same last name..Version: 4.10

I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..Version: 6.3

InnacepableCostco un géant du commerce de détail nous propose une application complètement déficiente pour les standards de 2023. Très décevant !.Version: 7.1.2

I don’t know why I keep downloading this app hoping it will be better.This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep..Version: 5.7.1

Worst app experience everIs just the website rendered inside an iOS app. Is really bad and poor. I have to login almost every single time I want to use the app, otherwise it won’t show the prices, this is probably because cookies aren’t accesible, IDK for sure. Anyway, I don’t recommend it at all, if you want something just go to their nearest warehouse, it’ll be better and faster. I’ll give it zero stars if I could..Version: 4.10.1

No digital membership cardNeeds to have a digital membership card like the American app..Version: 4.8

You need to add Apple Wallet supportApp would be useful if the card could be added to Apple Wallet..Version: 5.5.1

Tv not as advertisedCostco is selling, Samsung 65-in. Smart 4K HDR TV UN65TU7000 where google assistant should be included as per the site description but it is not in tv when delivered. So dont buy this if this feature is needed. Costco offers 100 dollar discount for not having this feature.Version: 5.6.1

SECURITY RISK! Definitely a hacking attempt for identity theft!!!Makes you give your online banking password and other confidential information in order to sign into the app.Version: 5.7.1

Membership card in Canada?Can we get the app to accept a postal code? Can’t get my membership linked as it will only take a zip code!.Version: 4.1

Can’t filter products“500 internal server error” every time I try to filter products when browsing.Version: 4.3.2

Room for improvementI would gauge a good app for a retail store as one that I feel compelled to look at before, during, and after my visit. Checking my previous in-store purchases (not just what was ordered online) and seeing a warehouse map of the items I want to buy while I’m there are a couple of features I think would make this app shine. Oh, as a road map item for that second feature, the app could even build me a route for the most efficient path through the store to get me the goods and on my way out the door, saving me time and the mess of humanity. On a side note, wish Apple would throw out the reviews of people complaining about aspects of the company that have nothing to do with the app..Version: 5.5

Costco US nothing elseApp is probably useful for any US members. But outside of that you may as well go to the website or the store. It asks for Zipcodes instead of postal codes and the option of having your card online doesn’t work. For the brand they’ve built this app has obviously seen minimal investment..Version: 4.1.1

Apple wallet supportThe app is ok overall but it ABSOLUTELY needs apple wallet support. it’s dumb to have to open the app to show the card at the entrance and when paying! let’s go Costco, it’s been more than 2 years now, FIX THIS!!!.Version: 6.4.2

RubbishRubbish, when you download the app doesn’t matter how correct your password username is it won’t log you in or remember you!.Version: 4.3.2

££!Does this app cost £££.Version: 4.8

Very PoorThis app is a complete waste of time. Doesn’t search with any accuracy, no card storage facility, and very slow. Don’t bother with the app, go on line or go to store..Version: 3.7

Only useful for online shippingThis app is very frustrating. You can’t see what’s available in the store, unless you use Instacart, which I don’t use, and is for food only. It’s the reason I probably shop more at Sam’s Club, because before I leave the house I can see if Sam’s has in their inventory what I’m looking for. The app has had this problem for years. You would think they would of updated it by now. If I really need to know if an item is inside Costco, I have to spend 15-30 minutes on the phone asking them to check. The problem with the app, is the reason I’ve dropped membership at Costco several times. I’m only a member now, because a family member is sharing their membership. In a lot of categories Costco has better quality store brand name products, but the frustration of planning my shopping list, and getting there just to find out they don’t have it in stock, just doesn’t make it worth it at times..Version: 7.1.1

Doesn’t work !Even after calling Costco Canada they don’t know what to do with the problem ... 😕.Version: 4.0.2

Basically a web browserNot really sure of the point of this app as it just seems to be a web browser front end with very little different from viewing the actual website. Biggest issue is that when you try and view the savings booklet it comes up with a ‘web browser not supported’ message and suggests using Safari, Chrome, etc. Overall useless..Version: 4.4.2

Apple Wallet supportPlease add apple wallet support Thx.Version: 5.6.1

UselessEven went in personally to customer service to verify membership. Waste of time. Delete this useless app..Version: 4.2.1

Only works for USA accountsStrange thing but not only the app is very poor, it only accepts log ins from USA accounts but app is available in the UK iTunes Store ?? Give me a break. Waste of time.Version: 4.2.1

Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..Version: 4.0.2

Too much personal information demandsI don’t understand why for shopping at Costco, getting electronic receipts and having my membership card electronically I need to verify through verify.me and give Costco access to my bank account through my financial institution. This entails my personal information including bank account. This is ridiculous. I am not applying for a mortgage here nor do I feel that giving a retail outlet my bank account number is a reasonable ask simply to get the convenience of an App on my phone..Version: 5.8.2

Costco appCostco is doing themselves a disservice. I would imagine you are losing sales because of the difficulty finding anything through your app. I have a Costco membership and also a Sam’s club membership. I will check Sam’s app for items that I want/need. I check Costco for the same, if I can navigate the mess you call an app. Several times I have purchased an item (that you show you don’t have) at Sam’s club only to find that item at Costco. Sometimes even cheaper! In my city, Sam’s and Costco are only a mile apart, so the drive between the two isn't an issue, but I would really like to shop at one store not two. You should do yourselves a favor and figure out how to make your app more user friendly. Like Sam’s! Just think of the extra sales you could make! I am a plus member at Sam’s and I also have the executive membership with you. The perks I receive at Sam’s for that extra $50 are worth the extra money. The free shipping and earlier shopping hours alone are worth it. Not so much you. Maybe upgrade your executive membership to compete with Sam’s clubs? I do love shopping at Costco, but you really really need to figure out how to fix the mess you call an app..Version: 6.8.1

Don't bother with the app, Costco it has no idea what is doing.Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far..Version: 4.4.2

Useless, Pointless.They just want you to download the app for their own benefit and information gathering. The one useful feature of having the card on your phone is not available in the UK?! What?.Version: 4.8

Liste impossible à utiliser!Depuis quelques temps, il n’est plus possible de gérer la liste en activant ou désactivant un article d’une liste d’épicerie personnalisée. Quand on choisit un article de liste ca envoie l’article en fin de liste et là, il faut à nouveau le sélectionner dans l’espoir de le sélectionner réellement. Et ça ne fonctionne pas à chaque fois en plus! Je ne sais pas depuis quelle version ça marche mal, mais les développeurs devraient faire un rollback. Enfin, aux moins pour les utilisateurs….Version: 7.1.2

App is rubbishNothing you can not see just on the website so, what’s the need of the app? Desperately needs to include membership card atleast so, you don’t physically have to take your card everywhere. Also should be an option to add this card in iOS wallet. Please sort it out Costco.Version: 4.6.1

Apple wallet support pleaseWill change rating once that is enabled.Version: 4.0.2

Have to log-in every 10 secondsI have to input my email address and password every time I use it which is about 26 times a day. Useless, pointless DELETED!.Version: 5.1

Useless, Lacks too many featuresThis app is just as bad as the website in that there is no ability to search for in store items only. If I want to see all the items that I can order online, I will use the website. A "mobile" app should help me when I am in the store. I can understand if they don't want to add Scan and Go (although that would help keep checkout lines shorter during this pandemic), but it should at least be able to show me what items are normally carried in the store and on what aisle. Ideally it should be able to give a general idea of if the item is in stock, even if it is just shown as "in stock", "limited availability", or "out of stock". Come on Costco. Your products and services are superior to other stores, it is time to update both your website and mobile app to give the same high quality..Version: 4.6.1

Costco AppTruly a terrible app. I can't see the point of it. The search function is absolutely not fit for purpose..Version: 4.6.1

Apple Wallet supportIt works fine, I like being able to access my past bills, but please include the membership card in Apple Wallet..Version: 6.4.2

Mobile services unavailable ❓❓Update: This App is completely useless now, can’t even browsing ‼️All I see is “mobile services unavailable “ when I open the App‼️‼️‼️ ===================================== This App is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️ This app has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “Costco Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except Costco App🙄 I just can not believe this is come out from Costco‼️😐🤢 As more people shopping online, the App should get better, not worse, period‼️🤨 I don’t know what’s happening with this Costco app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for the app, why, why, why⁉️🤨 I’ve been using the app, the next day opened the app (I didn’t update the app, just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this Costco app is getting worse and worse‼️🥴 The app is broken‼️🥴 I used to be able to sign into my account in the app & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now the app is useless except for browsing🤨🥺🤢.Version: 6.4.2

Apple walletPlease give us apple wallet and you get 5 star.Version: 5.6.1

Montant accumulé de la remiseImpossible d’avoir le montant a jours dans l’application mobile, il faut se brancher sur un ordinateur pour l’avoir…..Version: 6.8.2

Oddly terribleI'm a huge Costco fan but this app is just not up to par for their typical level of service. Won't open properly, can't find products I know they have, constantly needing to be closed and restarted, etc. I'm not sure why such a forward thinking company would seemingly refuse to put money into their online purchasing and app. I was gifted a Sam's membership so have both and I shop at Sam's 95% of the time because they have curbside pickup. I prefer Costco, but can't turn down the time savings and convenience when I have 3 young kids. I was able to purchase my new refrigerator off Costco's website, but it was so annoying with shutting down and making me log back in, not locating my search etc that I was about ready to pay more at Home Depot just to be done with it..Version: 6.8.2

ProblèmeL'application fonctionne plus? Connexion internet fonctionne pas?.Version: 4.1.2

TerribleThis “app” is terrible. It’s not even really an app, it’s just a wrapper around their already weak website. Somehow they even managed to break logging in, so that the iPhone’s fill-in-the-password feature doesn’t work. Even after logging in, pages that you’d already viewed still hide the members-only prices. If you were on the website you could at least refresh the page to get it to realize that you’ve now logged in, but with this “app” you can’t even do that. So they’ve actually managed to make it worse than using the website. Costco should be embarrassed and ashamed of putting out this cheapo app. The stores are great, their app should reflect that. The Sam’s Club app is miles ahead. It’s as far ahead as the stores are behind. It’s almost as if someone played a joke and reversed the apps. Come on Costco, it’s not the 1990s anymore. Climb into the present..Version: 4.1.1

Hmm, not sureUK app with UK locations but US zip codes and $ pricing?.Version: 4.10.1

Browser not supportedIPad Pro 10.5 on iOS 13.6 your app - you then say browser not supported, use Safari, Chrome, Firefox or IE, for the savings booklets, not impressed!.Version: 4.8

Does not remember Log In InfoDecent App but even though I tick the “remember me” box the App checks me out after every use. This is so frustrating as I need to put in my full email and password every time. Please sort this out as soon as !!!.Version: 4.3

Use the website insteadThe app is very slow (like the website). The interface is not user friendly. There is little value in using it over the website. I am uninstalling it to prevent more frustration. To make our lives miserable, Costco hides some products from their catalog. Looking for fresh produce? It's not there but on "Instacart", wherever that is. Wait, so Costco is for dry food you ask? Not so fast! You will find chicken broth on there but not vegetable broth... why?.Version: 6.5

For US citizens onlyHow can a multinational company develop an app for US citizen only but make it available in Canada is beyond me. Worthless app.Version: 4.0.2

Poor appC’est simplement l’intégration de leur site Web sous une application mobile. J’ai un problème persistant de langue entre mon téléphone (anglais) et mon compte Costco (français); impossibilité de faire une recherche qui fait du sens... Dommage, pas à la hauteur de l’expérience Costco habituelle....Version: 4.6.1

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