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Costco App Complaints & User Negative Comments 2024
Costco app received 121 complaints, negative comments and reviews by users. Have you ever had a bad experience using Costco? Can you share your negative thoughts about costco?
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Costco for Negative User Reviews
✓ Digital membershipMy phone is set to Canada. Every time I download the app it’s Costco.com . Therefore I can’t get my digital membership. Work on it please..Version: 4.2.1
✓ Not able to Sign inIt shows the below error message while I am trying to login. I checked with few of my other friends and they are also facing the same. We are unable to process your request. Please Sign In to try again..Version: 7.4.1
✓ Costco need to work on their appVery frustrated to sign into my costco account with this new update. I had to delete my app and reinstalled few times at warehouse so I could retrieve my orders for pricing. Costco need to invest little more money towards their app for the better customer experience..Version: 7.4.1
✓ Savings bookletCannot view savings booklet in app - ok in web version on same iPad - please fix.Version: 4.5
✓ Photo app is terrible, slow, ancient, not user friendlyLet me start my saying, I love the stores, products, pricing and employees. But Costco definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my Costco photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit? I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. Costco can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop..Version: 4.3.2
✓ Woeful experienceHow can such a big international brand get something so wrong in this day and age? Pathetic. Web based app offering incredibly poor viewing experience. Save yourself and just use their website if you need to browse the Costco offerings. Pathetic..Version: 4.9
✓ Only works for USA accountsStrange thing but not only the app is very poor, it only accepts log ins from USA accounts but app is available in the UK iTunes Store ?? Give me a break. Waste of time.Version: 4.2.1
✓ App needs work1) love the store and merchandise 2) dislike the app. Why can't something as simple as looking at items available storewide not be done without directing you to either search in instacart or two day delivery or search the main part of the app? It's even worse when you have to switch from one to another as you check for multiple items. Would be nice to just have one universal search feature to add items to a shopping list or to the cart and if you check out, the app could indicate the type of delivery, pickup, instacart or otherwise and any applicable fees. Also it's kind of silly one can't have the app on one's phone and tablet without the app asking if you want to transfer your membership to one device or the other. Sometimes I just want to look at items available without being sent to different sections of the app based on the type of delivery. Also, while other retailers may be different as to shipping costs, it's hard to understand why many items are more expensive merely for ordering on the app. I've seen some vitamins or supplements marked 4-5 dollars more before shipping charges are added. I understand the shipping charges but not the increase in the base item cost..Version: 8.0.1
✓ Can't make a shopping list for my local warehouse in this appI don't use the app to purchase items for shipping. Pretty much the only thing I can use this app for is to see my previous receipts, which is helpful. However, it would be a great help if I could use the app to make my shopping list before I go to my local warehouse. I use the HEB and Walmart apps to make my list prior to going to the store. I like making my list this way because the app will tell me if an item is out of stock. HEB will put your list in Aisle Order. I prefer my list to be organized by Aisle, less chance of forgetting an item. The Walmart app doesn't list items by Aisle, but it does keep a running total (with tax) of the items in your list. This is really helpful. PLEASE MAKE IT SO I CAN MAKE MY SHOPPING LIST FOR GROCERY ITEMS (like fresh meats, dairy, frozen food, etc) USING YOUR APP. I doubt very seriously that I'm the only one who would like to see this feature. Also, keeping a total, with tax if possible, would be icing on the cake. If I could use the app to make my grocery list to take to my local warehouse, I would gladly change my rating from 3 stars to 4. If the app would also keep a running total with tax of the items in my list I would be thrilled to give this app 5 stars..Version: 6.7.1
✓ Apple wallet supportThe app is ok overall but it ABSOLUTELY needs apple wallet support. it’s dumb to have to open the app to show the card at the entrance and when paying! let’s go Costco, it’s been more than 2 years now, FIX THIS!!!.Version: 6.4.2
✓ New update is awful!I don’t know why they decided to do this but the new update made it so that there is only one image of a product to view which is very blurry and no longer has the option to zoom in on the image. This will only make shoppers even more unsure about a product. If they wanted to fix something, they could’ve change the review section. People need to be able to post pictures in their reviews as they are so much more helpful than just here say. I’ve seen reviews that aren’t even considered helpful and I’ve seen reviews that are totally just nit picking about unimportant things. Pictures help a shopper make a more informed decision when they can see what it looks like in real life and after daily use. There is clearly much to be said about this app. I still love most products I’ve come across, this is mostly about the app..Version: 5.5.1
✓ Lots of opportunities ahead!!Please add inventory of locations for in store pick up of items. Always shows items out of stock in a search result. IKEA has a pretty good app. Use that as a baseline to improve Costco online app. Thanks. All the best..Version: 7.7.2
✓ The Missing ObviousJust went to download the App as I figured I wouldn’t have to carry my card around anymore but alas no. Why not make it so that you can open the App, rotate your phone and be able to display your photo card in order to gain entry, seems so obvious..Version: 3.7
✓ Apple Wallet supportIt works fine, I like being able to access my past bills, but please include the membership card in Apple Wallet..Version: 6.4.2
✓ EliSeems like a useful app but would be a 5* app if digital membership card would be available. Looking forward to seeing it very soon..Version: 4.8
✓ I love Costco but not the appLove, love, love Costco. Just wish the app was like Sam’s. The Costco app is sorely lacking, and sadly doesn’t reflect inventory accurately, at all. I can click on an entire category link, and the app tells me there’s no inventory matching that category. So you’re telling me you don’t carry any baby items? I doubt that. I’ve used the app to make a couple purchases in the past year, and the process has gone smoothly. I’m grateful that that worked so well. It’s just searching for items and actually knowing if they’re in stock or not is really pointless. The app is horrible for searching. Either it can’t bring up inventory at all, or it’s wrong about how much is in stock. Case in point, it told me my local store had no Vitamix blenders in stock. So I paid for shipping to get one sent to me. Went to the store the next day, and there they were..Version: 6.3
✓ Slow and bad UIAs mentioned in title, app is very slow and UI is not intuitive..Version: 6.3
✓ Can’t filter products“500 internal server error” every time I try to filter products when browsing.Version: 4.3.2
✓ Costco, please hire more backend/front end engineers so your app works as expected. You can do this!So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. The app very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing the app and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. Costco, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because the app couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on the app that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building this app out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to..Version: 4.9
✓ Don't bother with the app, Costco it has no idea what is doing.Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is the app, the online store, or the warehouse but there's a disconnect here. I downloaded the app so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me the app was wrong and that they didn't have an email address on the account. So, I showed him where on the app it said to come in and he repeated that the app was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in the app and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using the app and working with the warehouse so far..Version: 4.4.2
✓ No Option for Apple WalletI can’t find any option in the app to add membership card to my Apple Wallet - a bit behind the times Costco.Version: 7.7.1
✓ Useless, Pointless.They just want you to download the app for their own benefit and information gathering. The one useful feature of having the card on your phone is not available in the UK?! What?.Version: 4.8
✓ Unable to sign inCant even log in to the app. To log in, it requires to delete and install the app again. This is so stupid and it’s been months the bug is still there..Version: 7.4.1
✓ App is TERRIBLE!This is one of the worst apps I’ve ever used! I tried to add my card to the app following the steps I received in my bill. When you click on the card icon it takes you to a login page. Instructions said login with your current login info or create an account if new. I tried to login with my current login info, however my current login name is not my email, its just a word. Now I’ve had this login forever but now this app demands an email to login! So I tried my email with my current password and not only did it say my email’s wrong it keeps going in circles refreshing the page and won’t stop til you exit the app. I tried creating a new account but of course it said that email already exists!! I tried several times and the same thing kept happening! How can I login with my current password and login name and then have it want an email address which is not what my login name is?!!?.Version: 7.0.0
✓ Montant accumulé de la remiseImpossible d’avoir le montant a jours dans l’application mobile, il faut se brancher sur un ordinateur pour l’avoir…..Version: 6.8.2
✓ Poor functionality and full of bugsIt amazes me how Costco still can’t get their app to work halfway decently. Viewing product pictures doesn’t work properly and hasn’t for a long time. Browsing and search results take a long time to load and it isn’t due to my device or network. When you go to checkout, if you don’t know the address to ship to and leave the app to copy it. It will kick you out of the checkout process and you’ll have to start again. Effectively, ANY viewing away from the Costco app during checkout will cancel all the progress you made. This was a recent bug introduced in the past few months. It’s ridiculous how some people can get paid to be “developers” or “software engineers” but can’t even manage basic functional testing on major platforms like IOS. I guess they must be an “agile” team… lol but seriously Costco - fire your dev team and get qualified people to manage your app! It’s costing your customers a lot of time and trouble and completely inexcusable for a company of your size! Viewing product images and switching app focus during checkout are two basic functions that don’t work properly and haven’t for months. A recent update just got released so I tested it… problems are still there. So I’m writing this review. MAYBE somebody at Costco will see this… of course the product manager probably doesn’t do their job either but I’m holding out hope. Costco is a good company….Version: 7.6.9
✓ Costco appLove the app, but make the digital cc useable at the gas pumps.Version: 7.7.3
✓ Basically a web browserNot really sure of the point of this app as it just seems to be a web browser front end with very little different from viewing the actual website. Biggest issue is that when you try and view the savings booklet it comes up with a ‘web browser not supported’ message and suggests using Safari, Chrome, etc. Overall useless..Version: 4.4.2
✓ I don’t know why I keep downloading this app hoping it will be better.This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep..Version: 5.7.1
✓ Update 7.6.5I’m not sure how this got signed off on for Same day delivery specifically. Already had a learning curve as it was hard to navigate, but is now near impossible. Placed a same day order as normal, had to log in even though I was already logged into my account (fine, it happens nbd). Searched items and unrelated products came up, but then was offered as replacements later on. However, when picking the replacement, after 4 loading screens it will approve it and then never update. You then need to start over for each product for this. It also will change your delivery time. Picked 5-7pm (double checked it was correct before submitting order) and when I go back into the app after the order was placed and my delivery will now be coming between 11am - 1pm. Not sure how the rest of the app functions, but giving up and when I get home I’ll log onto a computer and place the order (much easier)..Version: 7.6.5
✓ Asking for too much infoAll I want is digital version of membership card in case I leave my physical card in the car or at home..Version: 7.0.0
✓ Won’t let me log in no matter whatChanged password did everything this app won’t let me sign in.Version: 7.7.1
✓ Does not work on iPadGet error messages says it needs to use Chrome, Firefox or Safari Web browsers. So useless on my iPad..Version: 4.8
✓ The Worst Part of CostcoThis app is hands down the worst part of being a Costco member. I have membership at both Costco and Sam’s and also have an online membership to Boxed. Costco’s App is definitely the worst of all 3 of them. First off, I’m ecstatic that they finally let me have an electronic membership card, but they really missed the opportunity for this to be a great experience using Apple’s Wallet capabilities. I have to fumble around to find it in the Costco app every time I want to use it instead of it just being ready to go. Second, the Sam’s app has a scan and go feature. While Costco’s cashiers are phenomenal, there aren’t enough and the checkout lines are always INSANE at my Costco. Being able to scan my items on my mobile device and just show the receipt at the door is such a convenience for Sam’s that Costco just doesn’t offer. It sometimes saves me 5-10 minutes on my trip, and the times I’m going into the store for just a couple of items it gets me out significantly faster..Version: 6.5
✓ Basic functions are painfully brokenI know Costco is t focused on online commerce, which is what this app exists for, but certain things are so broken it’s frustrating to use. First, credit where credit is due: searching for an item and purchasing said item works as expected. Yay. Searching purchase history for a specific item doesn’t exist and I’ll opine that it’s a really important feature to have. If I need to return something, or if I want to buy something again, or I wonder when I bought something, or how much I paid, etc, are all reasons I find myself searching my purchase history. But in this terrible app I have to open each purchase and look through it. Then once a purchase is made you’ll get emails asking to leave a review, and this one is particularly irritating: to leave a review you go through the basic fields you’d expect, but then at the bottom you’re asked for your member ID number AND order number. Using the app to leave a review should know these details, but no, it makes you find that info in other sections of the app and just like that you’ve lost the review you just typed. Lack of emphasis on online retail is no excuse for broken and frustrating user experience in an app. The executive(s) and product team responsible for this app and it’s user experience need to be purged and flushed..Version: 7.4.1
✓ Recent purchasesUnable to access my recent purchases for the last 6 months. Was able to prior but for the last while it is unavailable. I miss being able to have access to my current receipts, hopefully this can be fixed..Version: 8.0.0
✓ Bad experience.Placed an order for diapers and pull ups. Was supposed to arrive in a couple business days. Only got the diapers. Pull ups were never sent from their warehouse. Told in a couple buisness days should get a confirmation of item being replaced. No big deal. no confirmation after 4 business days. Called again and told had to wait 3-7 business days for replacement to be shipped. Mind you its wednesday. Product should of been here a week ago from tomorrow. And now another weak on top of initial wait for delivery? Im waiting half a month for pull ups my child needs and not given anything other than an “we’re sorry”. As nice as customer service seemed, they offered no faster solutions to issues on their end. No compensation or anything for inconvenience. After trusting a couple times. A refund takes 24-48hours (if it shows not sure yet and dont have faith it will)so get a refund instead of their customer service and place order again or go somewhere else if something doesn't show. Customer service is a joke..Version: 7.6.9
✓ WarehouseThe app opens up asking to search and set my local warehouse but it never returns anything. I could not show my card on my last visit. The app is non-functional..Version: 7.7.3
✓ Unable to loginThis app is not working for Canadian users.Version: 7.4.1
✓ Zero benefitsDon’t waste your time. Use mobile web - that’s all you get in the supposed app.Version: 3.7
✓ Costco is great, but their app needs a lot of workThis app has a ton of glitches, but probably the worst part of the app is that the search function is absolutely useless. When I search for items such as ‘container’ the search came back with some containers, as well as mesquite seasoning, coconut oil and laundry detergent. I didn’t see the containers that I was looking for (that I know they have in-store), so I tried searching the brand name of the containers, which came up with one search result, which was a different container than the one I was looking for. I eventually found the one I was looking for because it was in the ‘savings’ section, but it wouldn’t let me click the product to view the details. It’s also annoying that they don’t give you the prices of things in the app (any prices listed are for delivery and they cost less in stores). I’ve had the same sorts of problems every time I’ve used this app but finally got fed up enough to write a review in the hopes that the developers fix some of the many problems with this app..Version: 7.3.3
✓ US app doesn’t recognize UK detailsIt opens with asking for my zip code and won’t recognize UK post codes. When I try to log in with my membership number it tells me that it is invalid! Seems to be not fit for purpose. Please try harder Costco!.Version: 4.8
✓ Use the website insteadThe app is very slow (like the website). The interface is not user friendly. There is little value in using it over the website. I am uninstalling it to prevent more frustration. To make our lives miserable, Costco hides some products from their catalog. Looking for fresh produce? It's not there but on "Instacart", wherever that is. Wait, so Costco is for dry food you ask? Not so fast! You will find chicken broth on there but not vegetable broth... why?.Version: 6.5
✓ I love your employees in the store but your marketing folks are getting way off trackLet’s get this part out of the way, I have been an executive member and also have the businesses credit card for about 15 years at this point. I love the rewards from both the card and the executive level membership. Our spending level generally got us to a little under $200 a year reward on the Costco Executive Membership and our credit card spending on the Costco Business credit card generally got us somewhere between a $500-$700 rebate every year. The employees at every store except one outside of Nashville have provided excellent and friendly customer service. My issue with the app is that you have to clear out of the notification in iOS by clicking into the products on sale. As a business owner of a automotive repair shop I not going to be buying jewelry or appliances. The frustrating part is even though these things are not my interest stiffer notifications that I have to clear out of. I know Costco loves to switch up their aisles in their physical stores to have their customers explore and potentially buy more, but can you please leave your Executive/Business members alone in the app?.Version: 8.0.1
✓ Just an shell appThis is just a shell app, the back end is still their website, and not a very good website at that. After installing an app on first open I don't expect to see a "we collect cookies" pop up like you get on most websites. Needs to be re-written so it's native and a bit more snappy..Version: 4.10
✓ Clunky/AnnoyingIt’s a clunky app for numerous reasons: too many pop ups when you open the app. When opening card the brightness on my phone gets stuck on bright. When trying to view pictures of items, going from one picture to the next doesn’t work very well and depending on the orientation it won’t let me close the pictures after clicking on it so I have to click “back” go into the item again; also zooming in on pictures never works. When trying in checkout, if you close the app and then go back in, it resets the information which is a pain if you’re trying to copy over credit card information or something. “View more” is annoying. Why not just display all the info? When changing delivery zip it resets the page which feels clunky, it shouldn’t need to do that. There is now a “mailbox” next to the search box so they can spam you with ads..Version: 7.7.3
✓ Almost UselessI recently switched to Costco (from Sam’s Club) because we moved. Without even comparing the two warehouse stores’ apps first, Costco’s app does nothing that helps me as a customer there. I can’t seem to search for anything that’s actually in the store - it seems it only provides results that are online only. I can show my digital membership card at the register but I still have to use a physical card at the gas station. The Costco app is hardly worth the memory it takes up on my phone. Comparing it to the Sam’sClub app makes it even worse. The Sam’s Club app does everything the Costco one doesn’t including scanning and paying for items via the app, digital membership card at the store AND the gas station, and I can search for items that are physically in the store. What are you doing Costco?! You have the money to invest in a higher quality app than the one you’re providing. Considering you charge us substantially more in membership fees than Sam’s Club that value should be at least partially reflected in the quality of your app. It might be so bad that I end up terminating my membership and going back to Sam’s even though it’s now farther away - it would be worth it considering the better and superior app experience they have..Version: 7.0.0
✓ Why is this app rated so highly?It’s not a bad app, but there is nothing special about it. In fact, there are more cons than pros. Everything available in the app is accessible in a web browser, making the app somewhat useless other than being easy to access. Most of the graphics are blurry because they aren’t full resolution. Speaking of graphics, all icons are outdated and poorly designed (lines aren’t even the same width on the line icons). Overall, the look and feel of the app is like a poorly-designed website. But the real issue is the lack of support for iOS features. It doesn’t make sense to have an app if it functions like a website. For example: - The app doesn’t have an option to add a Costco membership card to Apple’s Wallet app, resulting in a slowdown whenever the card is needed. And because the card isn’t cached in their app, places with poor connections (or when Costco’s servers are down) make it impossible to load the card. - The app doesn’t support widgets. Adding this would greatly help for quickly displaying a card, app shortcuts, or other useful information. These are by far the biggest issues (outdated, poor design/graphics, no support for Wallet, and no widgets). But the overall issue is lazy development. Just adding a website—or similar navigation experience—doesn’t make a good app. Please consider making an app that’s actually useful. At the very least, add Wallet support..Version: 7.6.9
✓ Ça marche pasÇa fait plusieurs mois que le solde de remise ne fonctionne pas j’ai même écrit au service client et toujours rien.Version: 6.2.1
✓ Useless ‘app’I only came on here to report the fact the iPad app cannot display the Warehouse Savings in its own built-in browser (“unsupported browser”), but I see loads of other people have been reporting this issue for months. Does the developer even read the reviews for feedback? And can we get the Costco Membership Card in Apple Wallet please?.Version: 4.7
✓ Does not remember Log In InfoDecent App but even though I tick the “remember me” box the App checks me out after every use. This is so frustrating as I need to put in my full email and password every time. Please sort this out as soon as !!!.Version: 4.3
✓ Very PoorThis app is a complete waste of time. Doesn’t search with any accuracy, no card storage facility, and very slow. Don’t bother with the app, go on line or go to store..Version: 3.7
✓ Pretty pointlessThe one useful feature - displaying the membership card - isn't available in the U.K. version. So other than pretty much just being a web browser front end, I can't see any reason over just using Safari to brows the Costco site..Version: 4.2.1
✓ Horrible appThis app is so horrible and so woefully behind Samsclub. I’ve change my password so many times because the app fails to recognize it. The reviews no longer show up. Unable to check current inventory. No scan and go feature. So many items don’t show up during a search unless you put on super specific name of item. I’m glad they finally put our receipts online but it’s missing a search feature within the orders to find the exact product you’re trying to return. Instead you have to look at every receipt to find the item. 🤦🏻 I’ve been a Costco user for so long but I recently purchased a Samsclub membership and I’m so much happier with their ease of use and functionality of app. Also, as an introvert who doesn’t like to spend a ton of time in a store and around all the people, the scan and go feature at Samsclub is a god send! I don’t know why Costco is refusing to get with the times and realize e-commerce is huge and that they are in need of serious revamping of their digital services..Version: 6.7.2
✓ UselessAbsolutely useless app doesn’t help in any way with what I’m looking for in actual store.Version: 8.0.1
✓ “Not connected to internet” error messageLike a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The Costco App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue. In general, the app is slow, and I’m not a big fan of it but I like Costco so I put up with it. But this latest glitch makes it almost unusable. Hope the figure out their tech stuff soon..Version: 6.1
✓ Qr ScanCall to activate the new app QR SCAN CODE. Why a QR scan code instead of a standard bar code. Tried it today at costco, didn't work. No wallet . WHAt the....Version: 4.0.2
✓ Cant log in, the basicsClic on log in, takes you back to log in screen.Version: 7.4.1
✓ Recent update a failureMost recent update doesn’t function well. Like others, can’t even sign in. Browser version works fine. Hope they fix soon..Version: 7.4.1
✓ Unable to loginCan’t seem to log in. Won’t let me put my credentials in. Clicking on login throws an error..Version: 7.4.1
✓ Digital card / wallet support???If you sellotape your membership card to your phone that’s 100% more useful than this app..Version: 4.4.2
✓ Falling BehindI’ve been a Costco fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. This app is so frustrating in so many ways! Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level. If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if the app is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari. Also, why do I have to sign in EVERY SINGLE TIME I use the app!?!?! I would love a way to remain signed in. It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart. Lastly, I would be extremely motivated to brave the crowds in person at Costco, if the app was capable of scanning the items I put in my cart at the store while shopping and then pay within the app. This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line..Version: 6.2
✓ No featuresSo I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. Costco doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at Costco waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area..Version: 4.3.1
✓ Not working for log inNo matter how many times I press login, the screen won't come out.Version: 7.7.1
✓ One of the few Weak Points of CostcoI love Costco. I have a membership to both Costco and Sam’s. Each place has their pros and cons but my preference for shopping is Costco overall. Now one area Sam’s Club KILLS Costco is with their app. Not only do you get Scan and Go but also you can check the store inventory right there with the app, you can pay for your gas through the app, you can place an order to be picked up through the app etc. The Costco app is really just bare bones. Yes I’m glad I can have my membership card on my phone but why can’t I scan that card at the gas pump at least? The only people that don’t have to worry about that are those with the credit card since their membership is attached to it. The app is also very slow at basic tasks like checking an order status, normally I have to kill the app and start over just to get it to work. Why can’t I see the prices of items at my local store, or even if they have any stock? This app has a LONG way to go to become as useful as Sam’s Club’s app. It doesn’t have to be a copy of it, but inheriting some of the features would be very nice..Version: 5.8.1
✓ Costco US nothing elseApp is probably useful for any US members. But outside of that you may as well go to the website or the store. It asks for Zipcodes instead of postal codes and the option of having your card online doesn’t work. For the brand they’ve built this app has obviously seen minimal investment..Version: 4.1.1
✓ Worst app I ever seeCan’t open the online account throw phone or tablet. I think this app came on 1946.Version: 5.3
✓ Service badI been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting.Version: 5.2.1
✓ Apple Wallet SupportPlease enable Apple Wallet support for the Costco membership card..Version: 4.0.2
✓ Very unstableIt’s been virtually unusable lately, it glitches & seems to be stuck in a loop where the main page constantly reloads. Please fix!.Version: 6.4.2
✓ Login issuesConstantly have to delete and DL the app again as it fails to login and won’t go through the flow successfully until the app is deleted and installed again. Also, they should think of hiring a UX designer..Version: 7.4.1
✓ Hmm, not sureUK app with UK locations but US zip codes and $ pricing?.Version: 4.10.1
✓ Bad behaviorNever Do not go to Costco Oldham The Broadway Chadderton Oldham OL9 8AU England ecause they treat their customers very badly. They have a manager and staff who have awful service at all and the manager treats the customer badly. Do not go to this store to buy at all..Version: 5.1
✓ Poor appThis is not an app it’s a frustrating pain No real functionality and no membership details waste of time Please add - ability to login and save membership card to your wallet - will save costs - will save the planet with less waste - will save contact with ‘touch less’ cards Surely this is a no brainer??? Come on help us all.Version: 4.9
✓ App is terrible.Good luck finding any item to have it shipped to you. Everything you type in it can’t find. Also very hard to navigate to find items, and if you search in the SearchBar it won’t find it because it’s simply not there. Don’t Bother!!!!.Version: 7.7.3
✓ I Pad £ not showingUnable to look at the savings pages on my 2019 I pad for months now. I have no problems when using my I phone 11.Version: 4.4.1
✓ ££!Does this app cost £££.Version: 4.8
✓ Improvements neededRecent changes to the app have complicated navigation. Features, such as Lists, have been imbedded under tabs which are not intuitive and difficult to access easily. On two occasions I have submitted a request for a correction which have gone unanswered or acted upon so I’ll share it here again. In your Lists feature, I don’t delete items because I regularly buy the same items, like most people I suspect. Before recent changes, going back a year I believe, clicking on a checked item automatically brought it back to the ‘active’ list whereas now, it moves the item to the bottom of the checked list and you have to click on it again at the bottom of the list to move it to the active list. If history is any indication, I suspect this third request for a correction will go unanswered again but hopefully you’ll prove me wrong and fix this problem in an upcoming release!.Version: 7.6.9
✓ I can’t even open the appI downloaded the app the other day, and when I went to open it today, it just didn’t want to open….Version: 7.6.9
✓ Useless search functionThis is the first app review I have ever done but this app is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on this app and the app of the grocery store down the street to see which one has what I want and which has a better price. Since the Costco app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees..Version: 4.5
✓ Apple Wallet supportWill change rating once implemented.Version: 7.4.1
✓ Warehouse availability and offers not visibleThe app is functionally useless as it only shows what’s available online and the offers online. I would like to see if an item I am looking for is available locally in a warehouse near me in addition to online availability. Moreover, many a times there are offers on an item that are not the part of coupon booklet, I want to be able to see them on the app. It seems that you are hiding that information from customers so as to have a competitive advantage over your warehouse locally however at the cost of member losing by paying more. I like Walmart app that shows me if an item I am looking for is available at a local store and also there prices do not vary between online vs in store orders. Why should members pay more for online orders? Other companies can provide the same brands for less price than what costco charges. In addition to an upfront price increase your online prices are higher than your prices in warehouse. So you have double increase in prices; one higher than other vendors two higher than your own warehouse..Version: 7.6.2
✓ Membership card in Canada?Can we get the app to accept a postal code? Can’t get my membership linked as it will only take a zip code!.Version: 4.1
✓ App is great except for the colors don’t changeI love shopping for things on the Costco app except for one big reason… When you’re looking at things that come in different colors, let’s say a shirt for this example, and you click on the different colors offered, they don’t change on the app. It just shows the first color & won’t change. So then you have to go to your computer to look at the item there to see the other colors offered. I’ve found that the color buttons work a little better on the iPad app but not consistently. They rarely work on the iPhone app so it’s very frustrating because I’m not always near my computer when I’m trying to shop on the app and then forget to look again when I do get home & can use my computer. It would be a much better shopping experience if I could actually see the different colors of the items that are being offered!.Version: 7.2.1
✓ Membership card to Apple wallet.Please add Apple wallet support for membership card and payment method..Version: 5.5
✓ Costco AppTruly a terrible app. I can't see the point of it. The search function is absolutely not fit for purpose..Version: 4.6.1
✓ Fail immediatelyDoesn’t even open. Crashes on the start. Tried to restart phone - didn’t help. IOS16.6.1 iPhone 12.Version: 7.6.9
✓ Mobile services unavailable ❓❓Update: This App is completely useless now, can’t even browsing ‼️All I see is “mobile services unavailable “ when I open the App‼️‼️‼️ ===================================== This App is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️ This app has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “Costco Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except Costco App🙄 I just can not believe this is come out from Costco‼️😐🤢 As more people shopping online, the App should get better, not worse, period‼️🤨 I don’t know what’s happening with this Costco app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for the app, why, why, why⁉️🤨 I’ve been using the app, the next day opened the app (I didn’t update the app, just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this Costco app is getting worse and worse‼️🥴 The app is broken‼️🥴 I used to be able to sign into my account in the app & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now the app is useless except for browsing🤨🥺🤢.Version: 6.4.2
✓ App is rubbishNothing you can not see just on the website so, what’s the need of the app? Desperately needs to include membership card atleast so, you don’t physically have to take your card everywhere. Also should be an option to add this card in iOS wallet. Please sort it out Costco.Version: 4.6.1
✓ Need digital cardsThe Americans have digital cards why don’t we ?.Version: 4.5
✓ Shame.I love Costco, but I hate Costco lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With Costco being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, Costco is not Sam’s and they keep the app as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction. Step your game up Costco. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring the app Sam’s Club’s level because this app isn’t worth any space on my phone..Version: 4.3.2
✓ SECURITY RISK! Definitely a hacking attempt for identity theft!!!Makes you give your online banking password and other confidential information in order to sign into the app.Version: 5.7.1
✓ Only useful for online shippingThis app is very frustrating. You can’t see what’s available in the store, unless you use Instacart, which I don’t use, and is for food only. It’s the reason I probably shop more at Sam’s Club, because before I leave the house I can see if Sam’s has in their inventory what I’m looking for. The app has had this problem for years. You would think they would of updated it by now. If I really need to know if an item is inside Costco, I have to spend 15-30 minutes on the phone asking them to check. The problem with the app, is the reason I’ve dropped membership at Costco several times. I’m only a member now, because a family member is sharing their membership. In a lot of categories Costco has better quality store brand name products, but the frustration of planning my shopping list, and getting there just to find out they don’t have it in stock, just doesn’t make it worth it at times..Version: 7.1.1
✓ Costco appCostco is doing themselves a disservice. I would imagine you are losing sales because of the difficulty finding anything through your app. I have a Costco membership and also a Sam’s club membership. I will check Sam’s app for items that I want/need. I check Costco for the same, if I can navigate the mess you call an app. Several times I have purchased an item (that you show you don’t have) at Sam’s club only to find that item at Costco. Sometimes even cheaper! In my city, Sam’s and Costco are only a mile apart, so the drive between the two isn't an issue, but I would really like to shop at one store not two. You should do yourselves a favor and figure out how to make your app more user friendly. Like Sam’s! Just think of the extra sales you could make! I am a plus member at Sam’s and I also have the executive membership with you. The perks I receive at Sam’s for that extra $50 are worth the extra money. The free shipping and earlier shopping hours alone are worth it. Not so much you. Maybe upgrade your executive membership to compete with Sam’s clubs? I do love shopping at Costco, but you really really need to figure out how to fix the mess you call an app..Version: 6.8.1
✓ Needs improvementsUggg, I can’t count the number of times I have been asked to enter my province and language preferences! why the heck!?? You obviously have that information and you store my preferred store because there it is at the top of the app, so why!!??? And why are the warehouse deals so difficult to view?? This app needs improvement.Version: 6.2
✓ Needs improvementI've used the app since it first appeared in the App Store so I will say it used to be very good but lately it seems to have a reoccurring bug. The main issue I have experienced is the Costco app will log me completely out as I am about to enter the store and present my digital card to the door greeter, which is very annoying it has happened many times. Just two weeks ago I was entering the store and it happened again but strangely I was logged in at my home and didn't log myself out but as I approached the store I found it had logged me out once again. Another issue is the layout it is less straightforward than before and is very cluttered with unnecessary ads to sales items a simple sales tab would suffice on the home page, less is more. Hopefully this will be fixed..Version: 7.5.2
✓ Poorest appYou would think Costco is a brand new wholesaler and working out the app tweaks, but they have been around long enough. I have a Costco and Sam’s Club and Sam’s app blows away Costco by far. I mean by far. I love their scan and go which allows me to scan each product I am purchasing as I place it in my cart. After scanning everything, I can easily slide to pay and boom done. I don’t have to wait in long lines. I love that I can check my price as I go and I’ve never had one discrepancy with prices. As I was searching for items on the Costco app, it wouldn’t even pull up the tortillas I was looking for after just seeing them in the store three days ago on top of the “spinning circle” that took a long time to search. It’s no wonder there are more than 1mil downloads for Sam’s app as opposed to less than 7k for Costco. I have already deleted the app and I hope there will be great change to come, but that is quite unlikely happening. Another thing, we don’t have enough Costco wholesales in the area..Version: 6.4.1
✓ Utter junk100% useless crap app Save your time The app is not a valid app can’t log in it’s impossible Useless can’t stress it enough Absolutely useless.Version: 3.19
✓ Doesn’t feel nativeThe app feels like a PWA more than an app. The navigation feel is not what you expect from an iOS app. Neither are the loading screens and interstitials. There is a lot of potential in the collection of products but I won’t be opening this app again..Version: 4.10
✓ RubbishRubbish, when you download the app doesn’t matter how correct your password username is it won’t log you in or remember you!.Version: 4.3.2
✓ No digital membership cardNeeds to have a digital membership card like the American app..Version: 4.8
✓ Trash Now!I would have given the app 3-4 stars over the years. It’s complete garbage now. Won’t even open after the last update. It “opens” by dimming my wallpaper for a moment then shuts down, might get the Costco C but nothing past there. 95% of the time it’s not even “open” in my control center open apps view, 5% of the time it acts like it’s open there but if you click on it it does the same shadow & shutdown process. My reasons for the 3-4 stars before it became pointless: It’s great that I could use it as my member card, no idea why that isn’t compatible w/ Apple Wallet tho! At the very least, even if there’s no specific stock count, they could at least identify if an item is carried at your “closest/favorite store location”. Pricing is different online than in store, that’s nonsense and could be managed in many other ways. I say as an international organization’s retail buyer & pricing specialist for 3 gigantic categories - yes, I know the trials & tribulations and I absolutely have this expectation because it can be done!.Version: 7.5.0
✓ Has you going in circles - fix the app or stop relying on Costco!Recently signed up for a Costco membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on the app and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on the app it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my Costco and they told me I could of done it on the app, I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on the app or online, even though they were able to put my address in for me when I signed up..Version: 6.2
✓ App issues from the startDownloaded this app just now, already see the same page loading multiple times, and the app keeps changing the screen brightness to maximum while viewing membership information. Better to use the online website, it doesn’t interfere with phone settings..Version: 7.4.1
✓ Useless appThe app was great at one point but now it doesn't stay signed in and doesn't allow you to sign in. Complete waste of an app and one of the few times Costco had disappointed..Version: 7.4.1
✓ Worst app experience everIs just the website rendered inside an iOS app. Is really bad and poor. I have to login almost every single time I want to use the app, otherwise it won’t show the prices, this is probably because cookies aren’t accesible, IDK for sure. Anyway, I don’t recommend it at all, if you want something just go to their nearest warehouse, it’ll be better and faster. I’ll give it zero stars if I could..Version: 4.10.1
✓ Online purchasing is so bad --it is ridiculousI love costco but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. Costco, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). Costco - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!.Version: 5.4
✓ Can’t log inGreat app, but unable to login..Version: 7.4.1
✓ Can’t see my in warehouse purchases nowFirst the app logged me out all by itself which I saw when I opened the app. When I tried to log back in it didn’t recognize my pw. I reset the password (it oddly accepted the same one). Then when I tried to review my purchases it would let me do it for online purchases (had none) but requested I enter my member # (to ‘verify’ me) to view warehouse purchases. Now of course I was already logged in and my member number is listed on my account page. OK, whatever… I entered the member # and it said the number didn’t match your records. I have other problems with the app as a shopping tool. It doesn’t show lots of items that are in the warehouse and often search words bring back nothing or items that don’t match. I realize things change, items come and go, and different warehouses may have different items but the app should be able to handle all that AND keep us updated. I’d also like to know the prices of items in warehouse and not just online. All the other complaints people have made about trying to find or view items are ones I have experienced. I don’t understand why this is still an issue after so many years. So the warehouse is great but this is a review of the app which is not so great and now I can’t review purchases. I’m concerned I’ll try to open the app tomorrow and there will be another issue. Please fix this!.Version: 7.6.9
✓ Wallet??The obvious...why do we still have to walk around with our cards???.Version: 4.3.1
✓ Great store but bad appThe app should save the location once it's set. It asks about the location multiple times even during one use which is very annoying..Version: 4.8
✓ Needs improvementI can't believe you have to log in to the website just to add something on your wish list. The app needs to be enhanced, we're in 2018..Version: 3.15.1
✓ Good app but doesn’t remember my login detailsVery frustrating that it will not remember my login details even though I tick ‘Remember Me’. This means I have to type in my full email and password every time. Also annoying that it doesn’t give me a delivery estimate until I purchase. Even then it’s a vague estimate..Version: 3.14
✓ It is just the website as an app.Quite disappointing, not really any difference between the website and the app. The app is pretty much a web browser. Why not have a membership card section so you can have your card on your phone rather than always having to have your card with you to shop or buy petrol, so many other places do it. I’m probably going to delete the app as I can do it all on the website..Version: 4.6.1
✓ Terrible UI and order trackingNowhere on this application, does it tell you that it cannot track accurately a delivery of tires to a warehouse. When I called the online customer service, it was then that they informed me that this is not possible even though on the app there is no addendum or any indication of this. The delivery information is buried under the address book tab, which frankly I never thought to use. The email contact should always be in the account settings of the main user. When I called and spent 25 minutes on the phone trying to explain how difficult it was to understand not only the application but all the different Costco companies that do not communicate with each other. The representative did not sympathize did not understand and basically just wanted to get off the phone. It was a very unsatisfying interaction, and I am disappointed as a long time Costco customer..Version: 7.6.9
✓ Browser not supportedIPad Pro 10.5 on iOS 13.6 your app - you then say browser not supported, use Safari, Chrome, Firefox or IE, for the savings booklets, not impressed!.Version: 4.8
✓ Poor appC’est simplement l’intégration de leur site Web sous une application mobile. J’ai un problème persistant de langue entre mon téléphone (anglais) et mon compte Costco (français); impossibilité de faire une recherche qui fait du sens... Dommage, pas à la hauteur de l’expérience Costco habituelle....Version: 4.6.1
✓ UnsuccessfulI installed the app and tried to sign in. It informed me that I have to physically go to my warehouse to activate the app. I did that. My warehouse sent me an email with an activation link. After struggling with an endless loop of resetting my password, I phoned Costco tech-support and was told that the app does not work with iPhone because of Apple software updates. I have now uninstalled it..Version: 4.9
✓ Have to log-in every 10 secondsI have to input my email address and password every time I use it which is about 26 times a day. Useless, pointless DELETED!.Version: 5.1
✓ Too much personal information demandsI don’t understand why for shopping at Costco, getting electronic receipts and having my membership card electronically I need to verify through verify.me and give Costco access to my bank account through my financial institution. This entails my personal information including bank account. This is ridiculous. I am not applying for a mortgage here nor do I feel that giving a retail outlet my bank account number is a reasonable ask simply to get the convenience of an App on my phone..Version: 5.8.2
✓ Doesn’t do anythingTotally pointless just takes you to a web page. No digital membership card as per website. Waste of time..Version: 4.3
🙂 Costco Positive Reviews
Costco works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Costco.
⛔ Costco Problems
