- 88.8LEGITIMACY SCORE
- 91.3SAFETY SCORE
- 4+CONTENT RATING
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Vagaro App Complaints & User Negative Comments 2024
Vagaro app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vagaro? Can you share your negative thoughts about vagaro?
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Vagaro for Negative User Reviews
✓ Pretty poorBooking system is patchy, reviews don’t save the scores you give, information is often inaccurate..Version: 3.4.7
✓ UselessThis app sucks, I can’t see any of my appointments, “support” Brandon is zero help, he just sends pics of what I can see on my app and tells me to speak to the business. Biz assures me I have appointment. App allows me to make appointments but won’t show me when they are so I’m constantly guessing and double booking. I have been back and forth with Brandon for a week and he has done absolutely nothing. Wish I could get paid to screenshot pointless pages and send them to people instead of doing my job.Version: 3.9.4
✓ Love-hate relationshipI want to love this app - and I really do love the convenience of booking a hair appointment any time of day. However, while I can appreciate that the developers keep the app updated, it inevitably makes me log back in every single time it updates. For some reason the app doesn’t work with the password memory feature on iPhone so it’s very inconvenient to try and remember my password, or reset it, every 6-8 weeks. I finally gave up and just started texting my stylist to make an appointment instead of using this app. If the developers would get the app integrated with the password keeper / facial recognition on iPhone I would start using it again. Until then it’s not convenient..Version: 3.6.5
✓ SCAMMERSThis app is a scam Take all your payments information and don’t let you to make ad. I have to call to my bank to prevent them to take money from my bank account.Version: 4.0.3
✓ Crap appSupport is non-existent. Can click "email or call support" does not direct you anywhere. Independently going to website to access support was told it was for sales and business owners only. I am unable to complete payment with my invoice, but it is sending push emails and notifications constantly. Fix your app.Version: 4.0
✓ DisappointedI find this app completely flawed. - You can't delete individual notifications. It's all or nothing - My beauty therapist makes and changes my appointment times and the app says that I've initiated the change....I don't like that - When she makes the changes I can't reject the changes if they don't suit me. I have to text her which sort of defeats the purpose of the app - I don't find this a client user friendly app at all.Version: 3.1.1
✓ Can’t paste passwordsFundamental usability issue. 1) can’t paste password when entering account details 2) error attempting to use at all “invalid username or card swipe”. Can’t use the app..Version: 3.5.9
✓ Apple id login doesn’t workTried logging in with my apple account like 10 times. Doesn’t work on app or on mobile site..Version: 3.7
✓ Stole My MoneyI used the app to book an appointment with a new stylist. Unlike booking on StyleSeat, apparently this app needs additional approval from the stylist. When booking, you have to pay 40% of the service to confirm. I decided to cancel my appointment, as I wasn’t able to get in contact with the stylist to get a confirmation, and to my surprise the site said I wouldn’t be refunded the 40% that I already paid. This is contrary to what is listed under the cancellation policy, at the time of booking. The policy stated that cancellation had to be done 24 hours before the appointment in order to not be charged and I was cancelling a week before the appointment. I tried to call customer service and a recoding said that the number is for technical support and that all other calls would cost $10..Version: 3.6.4
✓ Delete this appI just downloaded this app. I opened it up and it showed me another users personal information and all appointments. I am in Canada and this person is in the US. Don’t store any payment info on this app. This app is not safe. Delete it. Remove all of your personal information..Version: 4.0
✓ Can’t send messages?I would not have downloaded this app had my favorite yoga studio not started to use it for booking classes. Overall, the user experience is just fine — not great. Surprisingly, I’ve had a difficult time figuring out how to send a message to the studio via the app. For example, I have a guest pass but I can’t figure out how to use it at check out. It seems I can’t just shoot the studio a note with my question; if I can via the app, the process is not intuitive. Instead, I need to leave Vargo and open an email or message via Facebook..Version: 3.5.5
✓ Bad appHard to navigate and does not allow you to cancel your membership. I was roped into a monthly membership that I did not know I was agreeing to. When I tried to cancel the membership it said I needed to go to the actual studio that I signed up with to cancel. That shouldn’t have to be what needs to be done to cancel. You also can’t remove your payment information therefore you will continue to be billed for something you don’t want. In the end I had to enter a prepaid card that I knew didn’t have enough money on it in order to remove my debit card information..Version: 3.9
✓ Not satisfiedAs with any small business owner. I don’t have a lot of time. I was drawn to Vagaro because everything I read said they would be able to import my old booking system to this one. After weeks of working with a specialist they could only put my information in a spreadsheet and couldn’t not import it. They also, won’t refund service even if you want to cancel the day the recurring bill went through. I didn’t feel as if I , the small business, mattered. Only my payment! Classic example of a once caring company to a greedy corporation..Version: 3.9.9
✓ Buggy and frustrating - try to book directCompared to other apps that allow you to book with services, I find this one hugely frustrating. Sent to its web page to reset a password, the page wasn’t formatted for my phone’s screen so the “next” button was impossible to click on. Back in the app I had to enter excessive amounts of information on each person I was booking for (I’ve booked several times before), nothing seemed retained in the account. This isn’t an unusual experience, I’m aware but it’s frustrating when apps like this are meant to save us time and effort but are still a distant second to picking up the phone and calling the business direct. I could have sorted everything with a text or a 60 second call, next time I will.Version: 4.0.2
✓ Keeps crashingNot working.Version: 3.2.9
✓ Unable to choose a time!Like the app BUT I can't choose a time. You may think perhaps a time isn't free? I'm booking months ahead and all I'm offered is 9.30 constantly. Which means I have to phone them SO WHATS THE POINT.Version: 3.2.3
✓ A problem!Australian mobiles only have nine digits!!!.Version: 3.0.6
✓ I hate this appGr8 site on the full web page, HOPELESS APP. Living in Australia this app AUTOMATICALLY selects Australia, even after I have turned off location finder and selected the other country. If I didn’t have to use the site I wouldn’t touch the app, in fact I’m deleting it and will just use the webpage - TOTALLY FRUSTRATED.Version: 3.3.7
✓ Lots of glitchesI wish so many spas in town didn’t use this app. It glitches a lot. 90% of the time I can’t check what appointments I’ve made in the app it just reverts back to the Home Screen. So I end up having to call the spa or try and filter through my old junk to find the confirmation emails.Version: 3.7.3
✓ Not pleasedWhen I updated to the most recent version of Vagaro, my email, password, and appointments disappeared. I had to reregister, which I did, but, alas, my appointments did not reappear. Fortunately, I had already logged them in on my calendar so I know when they are scheduled. I will double check with salon tomorrow to be sure that I still have appointments on the books. Also, I do not live anywhere near California and find it annoying that the website always opens up to San Francisco businesses. If Vagaro opened to businesses in the Northeastern part of the country, that would make much more sense. This is something that needs attention..Version: 3.5.3
✓ Terrible customer service, confusing platform where admins cannot make basic changesIt just took me OVER HALF AN HOUR to get a customer service agent to tell me that I cannot edit a class once it has already started, for instance making it into a series rather than 1 class. I am annoyed that I can’t make such changes as an admin and a new user who is prohibited from correcting mistakes for my own business, but okay. But the waste of time - literally half an hour of waiting on this person to figure out the answer to a question that is so simple and so fundamental to the supposed purpose of their entire platform. I will probably go back to the stone ages of using an Excel spreadsheet and PayPal to avoid having to deal with such incompetence..Version: 3.8.1
✓ Doesn’t workNot user friendly. Won’t recognise Australia.Version: 4.0.4
✓ Not a fan of latest updates.It now takes forever to load my list of appointments. The updated layout is terrible as well; I liked it better before when you could more easily view multiple appointments on the screen and scroll quickly. It also separates appointments instead of lumping them together even if they are back to back. And I HATE the fact the location services pop up will not go away unless you allow it to use your location. I said no and I don’t want to let it use my location so it should never ask again. 😡.Version: 3.4.7
✓ Make adjustmentsI just left this business, I wanted to leave a review with photos on this app since there is quite a bit of users and they use this as the main scheduling app. I am highly disappointed because I could not give this business a rating since there was not an option to rate it without making an appointment, adjustments need to be made to allow for reviews without having to access appointment schedule. I’m not happy with this app and most possibly taking it off of my phone and not ever using it again because of this. This needs to be fixed if you want people to continue to download/use/utilize appointment settings etc. in the future.Version: 3.8.9
✓ Inconvenient for CancellationsApp works as intended and setting up appointments with the reminder texts are great. I had no issues with this app until now where I tried to find a way to cancel my membership. Looking through the entire app and not being able to find anything that said “cancel membership” led me to call support. Once on the phone, she was kind enough to provide the number to the business and informed me that I have to reach out to the business to cancel. Now I have to create discussion in order to cancel and that is a huge inconvenience for me. Providing 3 stars because it hasn’t failed before, but otherwise would have earned a perfect rating from me. I suggest app developers make it an option to cancel via app..Version: 3.6.8
✓ Inaccurate informationI signed up an account in the app, and went through a payment for a clinic appointment. When I tried to cancel the appointment, I could not find any button or link to cancel. When I try to login my account, it says my login email is invalid!!!.Version: 4.0
✓ Works, with 1 annoying issueI use the app to sign up for my fitness classes multiple times a week, and that function works well, however it’s extremely irritating to be told every time I open the app that my location settings are off. I know they’re off, and even if I had location services on, I DON’T WANT TO SHARE MY LOCATION. Where is the option in the app to never share my location and prevent this notice from greeting me EVERY TIME I open the app?!? It’s ridiculous this isn’t already built in, and even more frustrating because it just started happening a month ago, despite the fact that I was using the same app version that I was before this annoyance started, and I made no changes to my Vagaro profile or my iPhone’s settings. Please fix this. I will never share my location with Vagaro, and it’s pretty abusive to keep asking without providing a way to opt out completely..Version: 3.8.6
✓ DOES NOT WORKI have a specific barber that I have gone to for years. Their website allows me to book through Vagaro. However when using this app to try to take a step out and make it easier, I am unable to find this business. When trying to search the name of the business, it just gives the option of searching my current location. When trying to search any barber in that town, the business does not show up. Again, the business website uses the vagaro booking service and thats how I’ve booked my appointments for years. Unfortunately the app itself does not work. Uninstalling..Version: 3.7.1
✓ Nothing in my areaApp looks good but there’s not one salon in my city on this.Version: 3.4.7
🙂 Vagaro Positive Reviews
Vagaro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vagaro.
⛔ Vagaro Problems
