- 60.7LEGITIMACY SCORE
- 63.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Budget – Car Rental App Complaints & User Negative Comments 2024
Budget – Car Rental app received 100 complaints, negative comments and reviews by users. Have you ever had a bad experience using Budget – Car Rental? Can you share your negative thoughts about budget – car rental?
Please wait! Budget – Car Rental Facebook comments loading...
Budget – Car Rental for Negative User Reviews
✓ Poor customer serviceThe budget customer service department seems to be unapproachable. When you’re trying to login and your credentials are messed up they give you a phone number to call and when you call that number there is no option to get customer service. Only options to rent a car or truck. When you reach out to their customer service department via email it takes them five days to get back to you. When you asked them to MERGE your accounts because somehow a duplicate account has been created, they send you an email eight days later telling you they DELETED your duplicate account but they don’t tell you which account they actually deleted out of the two and they don’t confirm that they merged any of the points accruals..Version: 8.2
✓ Total RubbishI am on a rental. It tells me I have a rental when I search for my confirmation number but no rental or car info to be seen anywhere. Useless!!!.Version: 6.6
✓ Terrible app!Never disclosed that when you prepay there’s a 350$ hold on your credit card as well. I almost missed my appointment in another town and I deleted the app. I’ll never get a rental from budget..Version: 6.5
✓ Avoid Tampa AirportI have been to Tampa multiple times the last 2 years. I’m shocked at the horrible service there. Recently I had a car reservation on Fast Break. The agent gave me a car with mechanical issues. She refused to allow me to switch cars and to get the car I wanted. She then had an attitude and power trip and said I’m giving you this car and there’s nothing you can do about it. I walked out and emailed the manager who never responded. Clearly the manager and below doesn’t care about customer service at the Florida airport. I used my sister’s car instead and saved $800. I had a good experience in Seattle and found the customer service to be really good. Do yourself a favor and pay more money for a rental car in Florida because you will get what you want and way better customer service somewhere else..Version: 9.3
✓ Fast realDo not think will get a car any faster when using Budget’s Fastbreak program at the Calgary airport. It does not exist.Version: 8.8
✓ Adding reservations to appThe app allows you to find reservations that were not made through the app, however it should permit you to add that reservation to the app, which it doesn’t..Version: 8.6
✓ MY RAPID REZ NUMBER was NOT attached to my reservation.I was told my Rapid Rez number was attached to my two week rental. However due to the incompetence of one of your employees I did not receive my points I attempted to contact customer service (what a joke that is) but all your people could say was “Sorry”. I will look to use one of your competitors in the future and will recommend my company use someone else in the future as well. All because you could not make an adjustment on points I had earned. Good Day! As a side note I thought it sad (but not surprising) that when signing out of this comment. Words like “disgruntled and Unhapy Renters” was already taken for Nicknames..Version: 6.4
✓ Vacation disasterI could have given a zero rating but it wouldn’t allow me to. I have done the reservation for the car and driving all the way 40 miles to the location I was told they had no cars available and they simply said sorry. When I immediately opened through application and website to my surprise they still were accepting reservations, I called the customer service and they were so rude they finally said THE RESERVATIONS DO NOT GUARANTEE CARS, RATHER THEY ONLY GUARANTEE THE RATE. I also asked them why are you accepting the reservations through website when you couldn’t provide a car, to this their reply was SORRY WE WOULD HONOR YOUR RATE FOR THE NEXT DAY. Total disaster Total trip plan ruin..Version: 5.0
✓ The calendar is brokenCan’t select dates properly as the date selection calendar does not work properly on my iPhone 12..Version: 9.4
✓ Can’t extend a booking while on rentalWould be great to add this service.Version: 9.9
✓ Poor Customer ServiceTheir customer service is lacking in all departments. You call and they barley speak English, babies in the back ground crying, I prepaid for a car then went up there twice before my reservation time due to landing earlier then planned and they would not refund my money without a $150 cancellation fee, even though they were out of cars till my exact time of reservation she said. Either way I will not be renting from them again there are to many other companies that are willing to work with you. I have a corporate account with Budget and I’m not the only lose they will be loosing..Version: 7.3
✓ DisappointmentAs far as making a reservation, the app is easy to use. However, when we got to the airport to get our car, the app missed that I was a member of the Fastbreak. We waited in line outside in the heat at the New Orleans MSY airport for an hour and 15 minutes before getting our car. I went up to the window to show them and they didn’t care, they said get in the back of the line. It made us late getting to my Aunts’ 90th birthday party..Version: 8.9
✓ Charged my credit card $2100 wrongAfter rental car return, my card showed a $2,100 charge from the company, even though I payed all up front and did not have any scratches or dings upon return. The company said we drove 8,000 miles even though we knew we barely drove 200 miles. They charged 25 cents each mile they perceived we went over from the 150 allotted in one day. Luckily, I still had the receipts given that show the starting and ending mileage. THEY typed in the starting mileage in wrong & charged us and did not care to double check numbers. A week later, they then charged us $285 dollars for a rental fee....which, as stated earlier, we already paid upfront. Careless company when dealing with customers money..Version: 5.0
✓ IssuesNumber they post on app Is a Avis number no help at all.Version: 8.1
✓ Budget has real problems and customer support can’t assistThe app has some real issues, read some of the other reviews, I agree with most, but the most frustrating is getting double billed after a return (the second receipt will have additional charges in error. If you can get to someone in their customer support that might be able to help they typically will tell you that they don’t see the receipt with the additional charges. What your credit card statements and challenge the error!.Version: 9.8
✓ CrashesWon’t let me unselect coverage. When I try to change that preference they unilaterally chose, it crashes..Version: 9.1
✓ Save reservations ?Why doesn’t your app save reservation info, it’s useless if I have enter my reservation number every time? 🤬.Version: 9.3
✓ So much confusionI called your service center in myrtle beach got a quote for 890 for a rental for the week. I use your app and it’s giving me better rates but none of the coupons that are “valid” do anything to discount my price. Along with the fact if I log out I get cheaper rates than if I’m logged in??? The system that runs the company and the app needs alot of work. I used to love budget until my recent experience with the company as a whole. They will get you where you need to go. But you really need to dig through the pages to get a deal if there even is one..Version: 8.3
✓ Useless appCannot change return date, or contact anyone. It just shows you a picture of the car you’ve already rented. The website is also useless: it lets you navigate very quickly to a form to modify (enhance) your rental, then fails to adjust your rental 100% of the time (many, many attempts over multiple rentals). You end up calling their service number for everything..Version: 8.8
✓ Example of bad app!Could not recover password, glitchy, registering not straight forward and painfull.Version: 9.2
✓ Fastbreak Stupid and ConfusingWe downloaded the app to try and do the fastbreak pickup to shorten the line at pickup so we did all of the downloading and information entering before going to the airport. When we arrived at the airport we went to the fastbreak pickup only to be turned away because we “don’t have a fastbreak account” even though in the app we have our membership labeled as “fastbreak # [account number.” When I said this to the attendant he was dismissive and said we did not really have a fastbreak account. Doesn’t make any sense. We wasted a bunch of time trying to find this fastbreak spot and then ended up having to go back to the original Budget pickup anyway. Don’t mind standing in line if that’s what it takes but don’t promise a customer something and then fail to deliver. Never using Budget again..Version: 8.3
✓ Fastbreak?Slower than waiting in line with everyone else, does not make renting simpler or faster..Version: 9.3
✓ A horrible company you should get away fromI regret I didn’t listen to the reviewers here before renting a car from Budget last week in spring break. That is a horrible experience in my life. I had never had any problems renting a car in the whole wide world before that. Pickup location is at 49th street Manhattan, NY. The staff Maria didn’t honor the price I prepaid on Budget website, even though I showed her the receipt; she wanted add extra; and then gave me a empty tank car(8 miles left showing on the gauge), said you either go find a gas station yourself or upgrade to a 7 seat SUV. I ended up turning around on the unfamiliar busy Manhattan street finding a gas station myself. At DCA airport Washington D.C., the drop off location, all rental car companies have signs but Budget/Avis. I had to be turning and turning around to find its secret spot. After coming back home, I found unauthorized credit card charges from Budget. What a nightmare I had!.Version: 4.9
✓ MisleadingJust to get a quote on a rental car you should not have to put it in your credit card or your debit card information in for them to charge you $1.50 and then put it back on your account a few days later.I mean especially when you’re just trying to price shop and get quotes because most of the apps around that they have tell you that the prices range from anywhere from $300-$500 and it’s very misleading after I download an app for them to ask for a small transaction. In my opinion it shouldn’t be that way.Version: 9.1
✓ Terrible AppThis review is for the Budget (and Avis) phone app. Every time I try to use the Budget or Avis app to book a reservation the app charges my card but doesn’t book the reservation. Then the money has to wait to go back on the card. There’s been times where I thought my info was incorrect and I tried three different times completing my reservation and it charged me three times. With the advancement of technology in 2020 this is unacceptable as this has been an issue for years now. I know since 2018. Just get rid of the app (or fix it) and your company would see more satisfied customers and LESS transaction fees from the credit card companies for reservations not even being made. Stop... think about it..Version: 6.7
✓ Link is not activating the accountI tried resending the activation email a couple of times and opened the link in it still no go. Just kept on going round and round. Time waster..Version: 8.3
✓ I’ve been with Budget rental car for yearsThe App is very helpful yet the service itself has declined terribly. Aside for the additional coupons that have been sent out to my house after my recent rentals it’s been sweet and sorrow. My last two rentals were dirty (with other peoples belongings and trash left in the vehicle) after I was told it was clean. It’s just sad to see customer care decline after years of a loyalty business relationship. I have stuck with Budget (enjoying Fastbreak) and it’s really bad when a group of employees and bad customers take a system and run it down until things are created that inconvenience both the organization and consumers..Version: 6.1
✓ Multiple credit cards difficult to add to profileI rent frequently for work and therefore have my corporate AMEX attached to my profile. I just went to rent for personal use. There was no way in the app or on the website to add a secondary card. Many modern web and app experiences allow a user to have multiple cards and then when starting a reservation they are promoted if they are booking for personal or business and then default to this card. I had to call customer service and have them manually add my personal card. When I gave my personal card they wouldn’t take it becomes it’s attached to my husbands budget profile so I had to give a different card than the first which is our main one. We are making it under me bc I am the one picking up the car..Version: 6.4
✓ Do not use this companyI returned a vehicle and was charged a recovery fee and for a full tank of gas. Even though I turned the car in with a full tank. I even went as far enough to show the lady working that it was full. She then got irritated, stating that I did not need to show her she could see the level with her scanner. I looked at the scanner and saw that it said there was a gas charge. When I pointed that out, she hit submit and said the number I saw was for a security deposit. When I got the email with the charges, it said that I was charged $175 for gas. I have reached out to Budget 1-800 number, and I have been told I have to prove it was full. Which, of course, I can not do..Version: 9.5
✓ Incorrect and overcharged and double chargedEveryone please look at your receipts very carefully. If my concerns are not addressed and reversed the incorrect amount, I will never use your company to reserve a car again. I am a ‘fast break member’ and I have been using your service for a very long time now. I cannot believe that you guys are doing this in the last several months while I am distraught and cannot look at receipts as my mother is dying. this is false and thievery. and I will be disputing my charges with my credit card company. everyone you must look at your receipts. customer Kymberly Zona. I will inform (BBB of Orange County and California) ‘Better Business Bureau’ as well..Version: 8.9
✓ DifficultThis app is so hard to navigate. I am signed up for fast break but I cannot find my account number anywhere now it’s stuck on a page I’ve never seen before asking me to signup it I’m already signed up. Ughhhh.Version: 6.3
✓ Code postalePas capable d’entrer un code postal du Québec.Version: 9.8
✓ Keep getting push notifications after changing my preferencesI keep getting notifications about flight cancellations for Melbourne airport 2 days after returning the car that I hired while down there. Please fix this issue!.Version: 9.1
✓ ConnexionHard to enter in the apps . No match found while email as been confirmed in your box . No way to repair or even if trying to reinstalled apps. 👎.Version: 9.6
✓ Missing some key things on this appWhy no return info? The app didn’t even list return instructions or address of return center. Had to google it. I edited a mistyped letter in my profile info and the app says it will be corrected w/in 48 hrs. A week later it’s still wrong. Easy to reserve a car. But still had to stand in line for nearly two hrs to pick it up. Why have the app? Budget did some things right w reservation process but make no mistake, this app is built for budget not their customer.Version: 9.4
✓ Poor experience, full of adsTry registering on budget.com or budget.ca. It says my first name contains illegal characters and won’t let me create an account. Chris is a very common name. This is on mobile and desktop with three different browsers. If your main customer registration UX is broken due to terrible JavaScript validation code, you have major problems. As a developer this is shocking to see. I downloaded the app and surprisingly can create an account since it’s using different validation code. It forces you to enter your credit card details then bombards you with ads for crap like the Disney channel, Ancestry.com and other useless junk. I’m paying to rent a car from you, i don’t expect ads that i can’t get rid of. Extending a rental in the app will fail if the start date is in the past. Another validation fail. This feels like an app that had little or no testing with real users. I gave it two stars because at least you can register and login, unlike the main website. The overall experience from Budget/Avis is pretty bad but Dollar/Hertz/etc isn’t any better..Version: 8.0
✓ Company dishonestyI received a notification and my app said that my car was available. When I got to the desk I was told that it was not available and that I’d have to wait. This is not acceptable. If my vehicle is not available then I should absolutely not get notified that it is good to go. Reprehensible and greasy..Version: 9.5
✓ What is the point of this app?!Your customer service is already terrible and can’t do half the things. Your Philadelphia arch location never picks up their phone + this app now which is equally disappointing. I needed to extend a reservation that had different cities as the pick up and drop off points. When I tried to modify the return date and time to extend by a day, the app is giving me an error since my pick up time is in the past. I have already picked up the vehicle so why doesn’t the app register that?! Because my pick up date and time has already passed, any changes to the return date or time makes the app error out..Version: 8.8
✓ Useless App functionalityThrough my app. I couldn’t able to see my past; current rental details. It’s not even pushing the data appropriately. Called to customer service to enquire regarding the points, funny part is they are not having any data of my booking or reflecting on their system as well. Only they are receiving booking details from travel partners. But it’s not even migrating or deploying the data on their app or site..Version: 9.1
✓ Poorly designed 🤦🏻♀️Page won’t load so I can’t use it after trying multiple times times to book via the app.Version: 8.8
✓ Doesn’t include any reso’s not made on the APPUseless unless you used the app itself to rent the car..Version: 9.3
✓ Antiquated app and Poor customer serviceThis app is not in line with most 21st century features. It does not store reservations. Past reservation are difficult to pull up. The receipts are not compatible with any devise to download. This is one of the worst apps I have encountered. And the customer service is just as antiquated. I was told on two different occasions that I would receive a downloadable receipt within 4 hours of my call and it did not arrive either time, as a result I am on hold for yet another hour+ still trying to obtain something as simple as a receipt that should have been provided upon return of the vehicle. You need to do better!!!.Version: 8.8
✓ No clarity on billingI was try to search car for booking but CAD 2.05 was deducted from my credit card. Still not clear about this..Version: 6.7
✓ App has potential for improvementI appreciate Budget’s competitive prices and good customer service. However, in the app, I had to enter all the credit card information 4 times and there was no way to edit it once I added my card. I would also appreciate it if it auto saved dates and times of trip searches. The app definitely serves its purpose, but the desktop booking interface is still more user friendly..Version: 7.4
✓ Var types restricted in appIts a shame the app does not allow for other car types, like trucks, vans and utes when available at various locations..Version: 8.4
✓ One of the worst experiences I’ve ever hadIt is dead of night, and we take a shuttle to the car rental garage. We walk over to our spot, to find no car. We spend the next HOUR wandering around in hopes that Budget messed up, and changed our garage number. We find what seems to be our car, license plate and all, when another family approaches us with the same exact license plate on their ticket. The problem was that they were doing their travels from Avis, not Budget. The extremely nice family offers us the car, because there is a booth for Avis near. We thank them and leave. Would leave a lower rating if I could..Version: 9.2
✓ Beware! They will charge you when you provide your credit card details during registration.Be.Version: 6.4
✓ Absolutely worst service I have ever experiencedDO NOT EVEN ATTEMPT TO USE BUDGET, (or Avis, they’re owned by the same people) THERES A REASON THEYRE CHEAP, BECAUSE THEY SWINDLE YOU OUT OF YOUR MONEY Absolutely atrocious. I PREPAID for a vehicle online to have transportation at 11am to get to Orlando by 3pm this location calls me at 10am (for the record, they open at 8am) to tell me the don’t have a SINGLE vehicle available for me to pick up today, nor do ANY of their locations. Wasted 4 hours of my day researching car rental companies to end up using budget, Not only did they not give me a vehicle or transfer me to a nearby location, THEY SAID THE MANAGER WAS DRIVING AROUND LOOKING FOR A VEHICLE. What was he gonna do? Tow the car back to their location for me??? They don’t know about phones...? Worst service and company I have ever dealt with in my life, save yourself a headache, use enterprise, hertz, or walk for God’s sake, ANYTHING BUT BUDGET. Not to mention they said “their systems aren’t in correlation with their app.” Well I used their website too, and I was able to proceed to checkout though they had NOTHING available. Just save yourself time, and a headache.Version: 6.4
✓ Do better!This is not an app. It’s a place where my time goes to die..Version: 9.8
✓ WorthlessImpossible to create an account as it never accepts the password you enter..Version: 8.1
✓ Unbelievably complicated App!Don’t even start signing up or signing in. This app is stupid and poorly constructed..Version: 9.8
✓ Budget’s customer service poorBudget Customer Service will leave you stressed in an already stressful world, made a reservation needed the reservation a little bit longer call to see how much it would be to be extended to make it a week. The lady told me an additional 107 and my card was charged an additional 107, I called when it was time to take the car back to see how much it would be for an additional week and they told me that the previous week is now 529 versus 329, made at least 10 calls before I could get any type of real help toward the situation through my whole day off..Version: 8.6
✓ Stop! Read before renting!I never take the time or felt the need to write one of these but this is the worst experience I have ever had with a rental company. I am active duty military and travel frequently and I have never had issues like I have had with Budget. I had a long term rental for over 4 months and because Budget failed to properly add my rewards number I am unable to get credit. I was on hold with customer service for over 2 hours and when they finally answered they were unable to provide any type of decent customer service. They said they are unable to fix there mistake and that they can’t fix closed contracts even if it was there fault. I am very disappointed that Budget was unable to fix or compensate me for there mistake. I am very unhappy with the experience and will voice my opinion to avoid renting from Budget in the future..Version: 6.0
✓ $ in us or can?Really bad not to know if it's in $Can or $Us ! They don't tell.Version: 9.3
✓ Unauthorized fee on my credit cardI just downloaded the app on my phone and was forced to input my credit card and drivers license number before even looking for getting a cost for my rental. My credit card was immediately charge a $1.99 international charge when I activated my account. I ended up not using Budget for my rental since the price was too high. Now I can’t seem to be able to delete my account! Not cool! App NOT RECOMMENDED..Version: 6.3
✓ LoginUnable to sign up & log in.Version: 8.7
✓ Wrong customer service number in AppCustomer service number goes to Avis and they say - yes we’re are together but cannot see Budget information.Version: 8.1
✓ I hate this appI have used this app forever with no problems. And now all I have are login problems. Whatever you’ve done sucks..Version: 6.9
✓ DO NOT DownloadThis app does not work properly. I attempted to book through the app, instead of with Priceline as I’ve always done. BIG MISTAKE! Very disappointed! Once I set my preferences and went to check out, I received an error message saying, “your reservation is cancelled. Your card can not be verified”. I thought. “No big deal, I’ll just go book with Priceline.” Well it is a big deal. I looked at my account and $264 is pending. The money is still pending, almost 2 weeks later. If my card couldn’t be verified, HOW is my money still pending??? I’ve been in constant contact with Budget for almost 2 weeks, and my money has yet t he returned. The customer service I’ve received during this fiasco as been TERRIBLE. I’ve been given many different excuses. I’ve been told my money would be returned by now. STILL Nothing! DO NOT DOWNLOAD!!! THE WORST CUSTOMER SERVICE!!!.Version: 7.8
✓ Useless interfaceOther reviews sum it up.Version: 9.8
✓ App is uselessI tried to submit a review and after typing 1,000 words, it would not send..Version: 9.3
✓ Current reservationCurrent reservation tab - Can you change to show reservation details such as the reservation dates and times..Version: 8.3
✓ Please state the currency in which prices at displayedPlease add the currency of the price estimate. Even when using “pay now”, I was unable to see whether the price of $601 was USD or CAD. I have my residence set to “Canada” so perhaps it was CAD, but who knows! I read all the terms and conditions and no where does it state “all prices in USD or local currency or whatever”. There is nothing! It is very simple to add the currency to the booking page. Otherwise the app is fine, but this is a big oversight in my opinion - when you book cars and hotels in other countries worldwide, they always state the currency in which prices are displayed. Often you can even convert currencies directly on the websites/apps..Version: 6.4
✓ App needs major improvementsTried using the app to confirm what time the rental car was due back and all the app had listed was the car type and features. With other rental car companies, I am able to see every detail of the rental agreement. The budget app only gave me details and features about the car itself but nothing with a date/time pick up and drop off. When I tried to select view/modify/cancel the app would completely crash. Also, I always get the rental car insurance because I do not own a car..... I live in a major city so I do not have my own car insurance, hence the rental car company insurance. Most other major companies have the “proof of insurance” card snap shot available through their app as well if needed. This app is only good for making a reservation but not much else. Giving 2 stars is being generous..Version: 6.6
✓ Useless app. .Couldn’t locate my suburb in the search and then finally didn’t have an trucks available to select at Prahran. ... only cars. Back to the old faithful telephone.Version: 6.5
✓ Can’t sign in to my account!The app won’t let me sign into my account on my mobile phone. I keep getting the same message, “You’ve reached the maximum amount of code sends. Please try again later or contact customer service.” I tried about two weeks ago and got the same message. I also tried resetting my password and re-installed the app but no success. I can log into my Budget account with no issues on my desktop computer..Version: 9.2
✓ Asks for too much informationThis app is such a garbage app. It takes forever to set up the app, and it asks for way too much personal information. I am disappointed. Take so long to set up that account it is just easier not to use this app and go online on Expedia and find yourself the best deal. Using this app feels like an inconvenience. I would rather not used budget all together. The app is an inconvenience and makes budget worse as a company.Version: 9.0
✓ Billing currencyThe app asks if you want to be billed in your home currency or the currency in the country you are in. When you select the country you are in and click save and then go back in and see if it accepted your decision, it reverts to your come country currency. This allows budget to charge a 3 percent exchange conversion. Oh the profit they must make from this. Someone needs to regulate these apps to prevent such blatant theft..Version: 9.2
✓ Good upgrade but please correct the critical bugWhenever I try to book a car (specifically pick up in one city and drop off in another), the pickup *time* is always reset to current system time, which makes it impossible to request a reservation for, say, 1pm if now is 6pm..Version: 6.0
✓ DIRTY, DEFECTIVE CAR - NO OTHER OPTIONSFebruary-March 2021: reserved rental car in October, the price was high but needed to be sure a car was available for our family vacation. Picked up the car after a lengthy delay (even though I have been in the perfected customer rating); waited over 45 m invites. Car was dirty, smelly..had been smoked in, windows so dirty I had to clean them to drive out of parking. Gas tank was NOT filled. When I talked to the agent about these things, I got a “that’s all there is...take it or leave it”. What a crappy attitude. Called customer service that afternoon and was told I could get another car...if one was available - and they had no idea did if one would be available - ....and only after I’d paid a towing company to take my defective car back to the airport. Of course...we were over 2 hours from the airport...so this option was not available. OVERALL - do not rent from Budget...do not expect any services and a crappy car if you do even get one....basically...stay away!.Version: 7.2
✓ What’s happening with this App?I’ve downloaded the Budget app and have an upcoming reservation. The app does recognize my reservation number and I need to punch it in every time I want to see the booking. Something is definitely wrong..Version: 9.8
✓ Clunky AppThe app is functional- but clunky. The mechanism for setting times and dates is awkward and seems to change the start time and end time of the rental at its own whim. Also if you select a time and date at which time the location is not open, there is no readily available information as to when the location is open. It took between 5 and 10 tries with the spinning wheels before my reservation was finally set!.Version: 9.2
✓ Return Policy2 months in a row, I have received notices that my rental car has not been returned. Each time I was told they will research my situation and get back to me. The return policy on rental cars from Budget needs to be changed. Leave the keys in the car and we will email your receipt isn’t working anymore. This time there was no one available to receive rental car returns, the coned off the return lanes, after finding someone who worked there she said leave the keys in the car and they will email my receipt. They she was yelling at the other workers why are the return lanes closed and where are people supposed to return the cars it is back up. I have not rented from this location at LaGuardia before but it needs some help..Version: 9.8
✓ Not user friendlyDoesn’t give quick access to reservations.Version: 9.0
✓ First time last timeI downloaded the app, put all my information in, and thought I’d made my first reservation - I even saw the balance due hit my credit card. But then I go to pick up my car and the reservation was canceled. Oh and no cars at that location. All the “very helpful” person at the Midland Texas airport counter could do was shrug his shoulders. All the very helpful person at the 800 number could do was make me a reservation to a location that would be closed when I got there - knowing where I was and that it was impossible to make it to the new location given the time. Big thanks to Budget.Version: 7.3
✓ Bad designToo hard to find your bookings on the app. You need to remember the booking code to fine reservations.. too frustrating.Version: 8.3
✓ App does not support multiple credit cardsAs above. You have to call Customer service to change a credit card for personal use and back to business. Not conducive to a good experience and not very efficient..Version: 8.8
✓ Must have a reservation number while logged inWhy is there no reservation automatically in the app. Why do I have to go into my email to look for the reservation number even though I’m logged into the app?.Version: 9.1
✓ Record keepingIt would be great to see all my history of rentals and not just the last few months..Version: 9.8
✓ UnusableThe Budget website supports secure password practices with the first password rule being that the password must contain at least 10 characters with up to 128 characters. This app doesn’t allow passwords of longer than 25 characters, nor does it allow inputs from password manager applications. Unfortunately, all users with a lengthy password can’t use the app, and users with complex generated passwords that rely on password managers will also be unable to use the app. Very disappointing that Budget’s own app doesn’t support the company’s own security policies..Version: 7.2
✓ Current rental Missing. App need Update to show real-time infoCurrent rental Missing. App need Update to show real-time info. IIApp dies not show current rental details, like when I picked ip the car and when it is due back; nir does it show the picture of the car I have. Details ONLY shows the make and model of car with old - not updated rental info. That is the same info from the email. So if I get pulled iver by the police I would have no way if sshowing I dod not steal this car because as a FastBreak I have mo paper contrace, so I have nothing , nonproof of rental, no proof of insurance, This is a problem that Budget IT needs to fix ASSP. This is.Version: 8.1
✓ Very bad experienceAwful experience. I've rented a car through Budget three tines so far. That happened to be in Canada. They always ask for a physical credit card to be presented (?). I asked them: can I use my account through the mobile app to book the car and pay? They said "no". That's fine. I called to make a reservation over phone 4 days ago in a manner to plan my business trip tomorrow morning. When I come to pay my card was declined by having only 300$ instead of $500. My car reservation was $100 total. ???... I asked also:can I use the card on my Budget mobipe app to pay the deposit? The answer was: No. So now I have to figure out another way to plan my trip and get in trouble from work as paying my card takes some time. I mean if they at least told me that they need $500 deposit for a reservation I would have planned it. My advice: Do not go there!!! The worse car rental place I've dealt with.Version: 9.3
✓ No app featuresThe app does not save your reservation information either automatically or manually. You need to search your email to find the reservation number and add it every time to the app. Also Fastbreak doesn’t stop you from having to wait in line..Version: 9.7
✓ ReservationVery hard to find your reservation.Version: 8.3
✓ Simply a PainCannot do anything on the app but make rentals. Any inquiries are still by phone. What’s the point of having an app? Try using the return my rental via app and never works. They give u a notification, simply open app and hit return rental. When u open nothing is there. Simply useless! Cannot modify or return on current rental info. It simply displays what u currently have rented. Simply Useless! This portal needs tons of work and is not helpful at all after sales. Only veered towards sales, NOT service or ease of current client access. Simply Useless!.Version: 6.7
✓ FreezesFreezes a lot. Takes several tries before being able to book a car..Version: 9.3
✓ Cannot view reservationCannot view or retrieve my reservation, the name box is too short to enter my full last name..Version: 9.1
✓ PoorDoesn’t save your booking reservations on the app. Got to keep adding your 11 digit confirmation number to view anything about your booking. Painful..Version: 9.2
✓ Dallas airport -DFWI pre-paid , I was on time. But unfortunately my car was not , the facility itself wasn’t . They had a long line with a wait time of 2-3hours. I was lucky to get to the front of the line in 1hr 45 minutes And had to wait another 30 minutes for my car, while they kept trying to upsell me to a more expensive car that was ready. That is not my problem. I called Budget for compensation all I kept getting were people telling me I had to pay a cancellation fee if I cancelled my reservation. I did not want to pay anything additional, we all have budgets we are managing and there’s a reason I didn’t get a larger more expensive car, so don’t try to upsell me. I was not able to make my business meeting and there was nothing I could do nothing budget would do and all I was told was do you see the line? Obviously I do I was in it! I had higher expectations with budget which is why I am a returning customer but this time around it cost me money and a meeting that had to be re-scheduled. You budget in texas have had this running problem for almost Two years if not more! I had the same experience in Houston texas ! It’s ridiculous and a disservice to your customers..Version: 9.4
✓ One star service 0 star ratingIf I could give 0 stars I would I started on a good note with this company but am ending on a terrible note . I had to make a reservation for a car which I did the lady on the phone “budget employee” was having difficulty she says processing the reservation at the end , she gave me a fake fast break # and I called my credit card company this “employee” charged my card not 1 not 2 times but 7 times that’s right 7 authorizations on my card . So I call to complain and get it fixed escalate to a supervisor, who promises I have a reservation and will pay with the prepaid amount well it takes 10- 30 days to get your money or credit back on your card says my credit card company now I’m stuck with a flight and no rental car and a maxed out card Thank you Budget for screwing up the impossible! Stay away from this company I’m posting this on social media and blasting on all my platforms Budget did me dirty.Version: 8.3
✓ Worst app online maybe everIt’s always annoying to point of I deleted it twice and then had to reload because I was desperate . It seems to me the folks who set this up could learn from just about any other travel app on the planet for ease of use , removing last visit remembering current trip When logging on so many things about this app are ridiculously annoying. When and if I get home from this current trip I’ll be deleting the app the so called fast break advantages are more like slow and broken ! Be it Charlotte or Buffalo or greensboro your company doesn’t have their ground game in order to match the advertising of the company . I’ll be leaving the budget family asap and not to return . I’d rather uber or national car or anyone but the family of budget corporation / Avis and whatever other brand you operate on ..Version: 9.8
✓ AWFUL NEW OWNERSHIPHave used them several times only to have this last time be a deal breaker for me following them being under new ownership. The customer service was awful especially when I called them out for lying to me. They claimed our deposit released within 24 hours of returning the car but that “our bank may take 15-30 days to release it”. No, Budget didn’t release it for over 2 weeks Our bank informed me that they hadn’t released it when we called them on day 5 and day 10. Budget is lying when they say they release the funds in 24 hours. The app works so so but we will never be using them again..Version: 9.2
✓ Entering dates is painfulThis app fails! Choosing dats and times for a rental is critical. I shouldn’t have to make multiple attempts. This was on an iPad. It can only get worse on your phone..Version: 8.3
✓ Cannot easily find reservationThe app is not very user friendly. When trying to look up an upcoming reservation, it asks for the confirmation number. Which I didn’t write down anywhere, because I thought it would be in the app. Also can’t tell if my reservation is fastbreak or not. I have shown up at the fastbreak counter once and it wasn’t there. Hoping this next reservation is, but have no way of knowing..Version: 9.7
✓ It just simply doesn’t work!!!Last time using the app, i was charged 4 times due to a reservation error. Now I decided to give another chance to Budget, but I’m getting the following error “we cannot process your transaction at this time”…whyy??? This is so frustrating 😖.Version: 8.0
✓ App Features & Functionality Not AvailableIn this day and age of application advancements how or why is it that Budget instructs you to make updates or changes in the app but the functionality is non-existant. You cannot go into the app to see anything except the car type and rental agreement number. Your member info is hidden somewhere else in the app and functionality for making updates or changes, extending, etc. do not exist even though the customer service outgoing message tells toy to go to the website or mobile app to complete the services - all lies! The app is not user friendly and intuitive at all - it is clearly some unfinished beta version where all the pages and features were never fully tied together. You have to call customer service to do everything so why bother having the app!?!.Version: 9.0
✓ Peyment method section is horribleI was stock in last part of order and i have got annoying error about postal code, which it was correct..Version: 6.3
✓ Hidden Fees and Double ChargesBudget is by far the worst rental car company available. They will ask you to submit the deposit for your entire trip/contract upfront but then ask you to do your contract all over at the rental facility. They will then add optional charges and update the contract telling you that your original credit card used to book the reservation is needed again to receive the car. They will tell you not to worry, this is a deposit and you will get your money back. This is FALSE, they have updated your pre-agreed contract with bogus optional charges, they will then ask you to sign to approve receiving the car on the credit card kiosk screen. Do not do this. Do not use Budget. They will at the end of your contract then refuse to remove the deposit because the optional charges were "agreed" to when you received the vehicle. Regardless of the original booking agreement. They will charge you to put gas in your rental even if you return it full. BUDGET IS A SCAM AND APPEARS CHEAPER BECAUSE OF FALSE ADVERTISING AND DUPLICATE CHARGES ADDED AFTER THE ORIGINAL BOOKING AGREEMENT..Version: 8.1
✓ App doesn’t save upcoming rentalsEach time you use app must re enter reservation number for upcoming rental. The mission critical requirement for the app is to provide easy quick access to upcoming reservations. Huge failure of the app..Version: 9.4
✓ Trip is for kidsIf could give a zero rating I would. I prepaid for a car rental with this company for my quick trip to NY and thought that all was well. When I got to the airport location and went to pickup the car then they are telling me that I need a credit card so that they can hold a total of $250. I had one credit card on me at the time that didn’t have enough funds in it to cover cover the charges, my debit card that I use all the time had way more than enough to cover the charges they wanted to hold. Instead of using the debit card because the credit card didn’t have enough cash in it they straight out said that they can’t give me the vehicle, leaving me stranded at JFK airport. When I asked about a refund for the the car I had prepaid for I was told to call customer care and I would be refunded so I did. It’s been days now and I still can’t get back my money from this company. I will never be renting from them again and I will strongly encourage everyone to please be careful with them when renting a car especially when paying in advance. Ohh! and the other thing, they also run your credit which means that your credit score will take a hit, they had run my twice so I got a double hit on my score. What a price to pay and still no vehicle and was left stranded. DO NOT RENT FROM THIS COMPANY you’ve been warned..Version: 7.2
🙂 Budget – Car Rental Positive Reviews
Budget – Car Rental works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Budget – Car Rental.
⛔ Budget – Car Rental Problems
