RentCafe Resident Negative Reviews

RentCafe Resident App Complaints & User Negative Comments 2024

RentCafe Resident app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using RentCafe Resident? Can you share your negative thoughts about rentcafe resident?

RentCafe Resident for Negative User Reviews

✓ App has caused a friend to have mental stressI am reviewing this app on behalf of a friend, who lives in an apartment complex whose management company has forced my friend to use this app to pay their rent. In April 2019, the app DIDN’T notify her that a payment had already been deducted from her checking account, and she used the app to make a payment, and suddenly she had made a DOUBLE payment for the month, and nothing was refunded. Luckily, this didn’t cause her bank account to go to a negative balance and subsequently bounce checks, which would have been disastrous. Now for May 2019, the app notified her that a payment was pending (for several days), her bank confirmed that was NOT the case, and the apartment complex has charged her $85 for a late payment, because no payment had actually been taken out. This app has caused my friend an INCREDIBLE amount of stress related to her finances, and, I feel any agency should think twice about using it, because it has caused her nothing but headaches since she has been forced by her apartment management to use it..Brace_BearVersion: 11.9.0

✓ Resident center deletes maintenance requestNot only has multiple times has the Resident Care Center deleted my maintenance request & marked my work orders as completed (when know one ever showed up, or called me “as instructed on ALL work orders I place. Along with my phone number to currently call.) there for I find that along with issues left remaining & maintenance never showing up I fixed things on my own. When Maintenance has shown up there are not leaving my copy as they should of the work order(s) done. Another big is issue I found out is Management blow off my work orders being deleted by saying the did not have my correct number which is untruthful as I type it in when I ask for a call before showing up every single time. another thing none of my lease documents are available for me on Muellerflates site or this rentcafe app. When I called & asked resident care (new) hirer she informed me if I wanted copies of my lease I’d have to come to get them. Lastly the fee to make a credit card payment on Muellerflates site or the rentcafe app is over expensive while in store payments have a $3 fee. So making a online payment is more costly than in store which DOSN’T make it simpler. In closing there’s issues that should be fixed ASAP!! New management & better Quality service when it comes to work orders.. please.Anna18kittyVersion: 12.5.0

✓ App doesn’t workWhen trying to pay through the app it doesn’t work. The website is down too and I can’t pay for my rent. When you go through to sage pay it crashes.JackozewackoVersion: 16.7.0

✓ Now with new colors! But no good feedback mechanism...Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of the app so I can use a real keyboard when making reports. If development ever moves forward on that an expanded events/community view would be nice as well. Edit: So I went to use the “Give Feedback” link on the app to suggest the aforementioned iPad improvements and another feature. All I got in response was a dialogue that said “Was our app helpful?” with thumbs up and thumbs down options and not so much as a “we got your response”, much less a place to leave comments, after clicking one of them. Really? You should look at the AppStore as an example of how to do feedback, as even just clicking the 1-5 star rating bar provides a brief visual response. Hopefully you take comments more seriously than that, but all I have at this point is the option to reduce my rating and hope somebody cares. The suggestion I attempted to leave through the app was an option to sync upcoming community events to a personal calendar. I now have to add the suggestion of implementing an actual feedback feature, since the one currently in place might as well not be there..Cobalt WraithVersion: 4.0.0

✓ Poor communicationWe called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this morning that someone from the office I assume went ahead and canceled our work order! I took screen shot of it! I went on our app and put in a new work order! This time it says that the work has been completed, we have not left the apartment with my husband all day and no one came to fix anything so I don’t understand how is a work completed when no one came and did anything with it! That toilet has been clogged and we brought it to their attention the day that we moved in, who ever was cleaning the apartment was flushing all kinds of stuff and she told us that our toilet is clogged! I just want to talk to the manager Kim or be contacted and have our work order finally done! The only reason that I gave a one start is for the poor communication skills, I work in customer service as well and if anyone is paying for the service that I provide, I work for a restaurant then I am going to make sure that everything is well done! Thank you and hope to hear back soon!.Noemi719Version: 13.0.0

✓ Needs updatingThe app has many flaws. Crashes when booking amenities, the bulletin board posts glitch when trying to read them. If you post something you have to log out and back in just to see it. Clicking the “don’t show me again” tab on the accoutrements doesn’t work. Overall the developers need to do some improvements for the amount of people that use this app..EmmiedavisVersion: 14.9.0

✓ Didn’t show fees and charge the cardI usually pay rent via check. A few months back property management enrolled in this app and asked us to check out different payment options. While exploring different options, I clicked on Apple payment icon and then instead of showing me a summary of charges and asking for confirmation, the app directly charge on the first card that was saved in my wallet. No message was shown about 2.5% fee on a debit card. I tried to find out a way to cancel the payment but strangely there was no option, I contacted Apple and they asked me to reach out to the app developer team. I sent a couple of emails to the team but I haven’t received any responses till date. My leasing office contacted rentcafe customer service department and they were told payment can’t be canceled. If you can’t provide a payment cancellation feature then at least a confirmation window should be displayed showing the various charges that will be made on the card..Nikgo2705Version: 3.2.0

✓ The App makes it easy.The App makes submission easy. But it pushes the work order to the next technician that happens to be available regardless of issue. This is okay for general maintenance issues that do not require a specialist (HVAC for example). So it is often the case that the technician that responds to the work order will not be capable to complete the ticket. They will then have to schedule a different technician to the work order. That adds days to the process. And usually when the specialist arrives, they are starting from scratch with no information about the issue. We often have to explain the issue again and they often have to go find the parts they need to address the issue. This again adds more days to the process. So the App works to get things started, but calling the problem in gets things moving a bit faster..7601560Version: 15.9.0

✓ This app doesnt work — where is helpdesk??How can I contact helpdesk? This app doesnt work, need it to pay rent.냥냥토롱토출신Version: 16.5.0

✓ MassMills Residents AppI use to be able to put work orders in. I just went to the Apple Store to see if I need a new or update my Rent Cafe App. I can no longer put a work in! The A/C in my daughters room, and the central AC that is in the living room and my bedroom does not work, the master bedroom toilet is not working, The hall light is not working, they just finished cleaning outside of my windows as I’m on the bottom floor in the decay on the top of the bathroom in the master bedroom was letting Rivermoor and chowder House by the hundreds, that is not fixed, it flooded because it’s essentially see in the apartment and the rug is not back inside of the mask bedroom the entranceway and The closet doors slide they were taken off to put in stuff to fix the flood now and cannot use any of the doors in both bedrooms in the hallway there is approximately 10 hours, so I am living in the house that Jack built nothing is fixed and I have no way to put it in the rain to Café should contact me and explain to me how to use it because I can’t figure it out I need to get my two friends, I asked the maintenance guy that works here how do use it he had no clue that. I don’t know what happened this out east to be good now piece of junk..LdesilvVersion: 13.4.0

✓ Maintenance needed/pot smellsI have lived at Mallard Point for over four years! During this time their have been 4 different management teams. We have needed numerous maintenance problems from screens falling out noisy small refrigerator, noisy washer, Toilet continually running, and loud parties going on until 4 in the am; as well as a person found dead in our parking lot this year! JR has been very efficient especially over the past couple of weeks to fix any and all maintenance concerns- he is the only person who is responsible for all 16 buildings at Mallard Point! Our landlord has attempted to complete checks on sprinklers, water heaters etc; however we have never been told about the details of the body found in our parking lot! The staff claims there is a security guard who patrols 3 times per night; but. 2 weeks ago when there was a very loud party by my downstairs neighbors that went from 6:30 pm until 4 am- there was no security that had patrolled during that evening! When I had told my landlord about this party she seemed as though I made this accusation up despite my photos of the huge wedding tent, numerous table and guests without masks! My daughter and I both witnessed this crazy party that went on without any regard for other residents! Linda.Renting for too longVersion: 13.3.0

✓ Rental Exit DisappointingReceived letter of renewal or not on Wednesday May 27,2020 and had up until Sunday May 31, 2020 (office closed) to notify if I will be renewing my lease that will expired July 31,2020. I took notification letter on June 3rd 2020 to notify and I was charged $198 to be deducted from my deposit. I felt that was not enough time to decide to stay after reviewing my finances to see if I can afford to continue to live there. No I cold not. Note : one year my rent went up $200 to meet location amount for the area and still living on one of the original not remodeled apts. To transfer to a remodeled apt was another charge. I Took keys to office to do final inspection for my exit and was told No One was available and was to give them a 2 day in advance notice to schedule a walkthrough. Me having rented before elsewhere that a walkthrough was mandatory at the time you return keys to exit and no notice was ever given. I was given a paper to sign over the keys and was told that’s it. I asked when to expect my deposit she said it will take up to 30 days and I will be notified about the exit when they do the walk through in 15 days. My 6 yrs of being a resident was on the Balcony with the water view is where I found Peace for my stay. So Long Apt C407..Who would if thoughtVersion: 13.3.0

✓ Corp. BSMy feeling is that there is no way in hell that these Silicon Valley jack holes talked Weidner Apt Homes into a $4.95 charge per resident per complex, that is without getting an add-on fee (kickback)to them. I am a man of my word and when I signed a year lease, I agreed to a price. Now, the only way I can pay my rent is through this app. I was told the office doesn’t accept cash so I’m stuck paying this ~$55 charge over the term of my lease just to pay my rent. I want to register a complaint and go in file with it please. Again, I truly can’t believe that an organization as large as Weidner and their legal team couldn’t negotiate a better deal for its residents. That is just plain GREED! I invite a response if the subject is an open discussion but I have to inform you that where I am from, when emergencies happen, like hurricanes and such, those who employ tactics to capitalize on those effected, in this case, a shortage of housing and exploding real estate prices without an affordable ownership option are prosecuted for price gouging. Shameful business practices my friends..Handyman9497Version: 12.2.0

✓ Not able to schedule automatic paymentsI want to like this app, but I’m giving it a ”below average“ rating because there’s no way to schedule automatic payments, and I see no way to get in contact with tech support. The interface is nice and simple, and the features are nice, except for these two issues I mentioned. Unfortunately, setting up autopay is one of the main reasons to use this app, so I give it 2 stars. If they had a way to log a bug in the app, I’d give this app 3 stars, and if it had a functioning autopay, I’d give it 5. Description of autopay bug: I open the app using touch id and then click the “Autopay” button. I click the “+” button and then click “Share with roommates.” I click the “Add” button to add my portion of rent, and then enter all details. I enter a start date in the future and an end date a few days after my lease is up. I click “confirm setup” and then review and click “Setup Autopay.” When I do this, it return an error saying “please enter a start date,” despite already doing so. The information tab at the bottom of the page even displays the first time the payment would go through..Taner.K.30Version: 13.2.0

✓ SmokingThere is no shelter for smoking and access for the handicap residents in the winter is non existent, it brought this no smoking policy with threats of eviction unless you improve your smoking areas there will always be smoking in the building KC.Bandit099Version: 15.6.0

✓ Nobody wants to use this appOne of the big problems with this app is that it is enforced by landlords rather than requested by renters. There’s a service fee every time I pay my rent. This fee is in addition to saving the landlord money that they would spend processing stuff manually. So basically I am paying for the privilege of saving my landlord money. What? When I was having my banks send a check automatically every month I never had any fees. I don’t have any options here so why am I paying a fee? The interface to make a service call is awful and doesn’t allow for any sort of updates or communication with the landlord. I have repeatedly been forced to email my landlord in addition to creating the rent café request because the communication is so poor. Again this is required by the landlord but provides absolutely no value to me as a renter. In fact it reduces value because I have to manage the crappy app and the poor communications which I didn’t previously have to do. Looking at the ratings on the App Store I notice that they have nothing to do with the app, but with rental property and landlords. I feel like the company that makes this app should stop pretending like there’s a community of users who really like using the app. It’s nonsense. Your customer is the landlords not the end-users. We are simply forced to use this thing with no other option. If I had an option I would choose not to use rent cafe..RktcaVersion: 13.6.0

✓ So far a goodNot every situation is listed but it’s a great (general) way to report and request service requests..The_KazuVersion: 17.0.1

✓ Missing some drop down listsApp is very convenient to report issues but missing items like hallways, parking, outside property and common rooms..Maritime MikeVersion: 16.7.0

✓ RidiculousSo Bellevue apartments now has new ownership which no one was notified about last January when they took over with no usual way for renters to pay their rent so ppl were left scrambling to adapt to pay their rent then they charged late fees for that since I was now late paying rent knowing that I had never paid my rent late before in all the months prior to me living here, my lease is now up and new offer is with a mandatory charge of $25. Cable which I have my own full package cable and mandatory renters insurance of $15. Of which I also have my own personal renters insurance with my insurance company now this I find extremely ridiculous and unfair since I cannot have 2 insurances nor can I bill 2 different companies should something god forbids happens so why will I pay 2 different companies that’s not even legal to begin with and a waste of hard earned money this to me is not ok at all and quite disappointing and as a good renter who not only takes care of their apartment as if it was my own but pays rent without lag and the people around me I find and have to come to the conclusion that good renters are not valued at Bellevue towers at all.Dragons reign strongestVersion: 13.2.1

✓ It’s not 5 stars because…The system times out too quickly and without warning allegedly for inactivity. It times out but doesn’t return the screen to the log-in page. The screen remains where you left it. So, when you return to the screen you have no idea the app has timed out. You plunge ahead and write up your request, take various pics, etc etc, breathe relief it’s all done when you click the submit button only now to learn all that data entry and photo taking all in vain your time wasted. System timed out. Please log in again, it says. Nothing at all you’ve worked on got saved. That was 30 minutes down the drain; 30 minutes that are gone forever and that you’ll never ever have again. Also, about this app and several many other apps across operating systems, did you not include senior citizens, older folks, those of a particular age in user testing? While I understand the need to be economical in terms of screen layout and presentation, such, in the mobile domain, I don’t believe that I should have to strain my eyesight, for example, to read what all I need to see and read like terms and conditions of use, privacy page, contracts, etc on my mobile device..Hbrown10011Version: 16.8.0

✓ Basic functionality is fine but missing basic design and QoLIf all you want to do is pay your rent and move on, then yea, this app is for you. Bank info is saved so it takes only a couple clicks a month usually. But they have all these random issues spread throughout the overall experience that just needs to be polished and fixed. Im going on 1.5 years using it and theres been zero change. Heres some examples: - Bulletin Board posts are un-interactable, format-less text. You cant click on links (okay maybe security), but you cant copy any of the text for use. Links to google docs / image posts are just raw text you cant copy. You have to switch to a web browser and either log in there, or manually type the url out lol - Payment confirmation screen is neither scrollable, or fixed to a device screen. More just raw text plastered on the screen. I can see maybe the middle 70% of my payment confirmation. Just add a boundary or a scroll. - Sign in token expires but the app never checks until you interact with the app. Every single time you come back to use the app, if you didnt force close it, youll have to first start interacting with the app before it throws a popup telling you to sign back in. THEN it takes you back to the login screen… just check the token on foreground and if its expired, take the user to login. Skip all the speedbumps to getting me where I wanna go…. Just give it some TLC please. Its frustrating..OhNobleNarwhalVersion: 16.8.0

✓ Do not move hereIf you are planning on moving to this apartment complex please rethink your options. We had multiple complaints from the management we were disturbing neighbors with noise even in the parts of the day noise was allowed. I often would forego intimacy with my partner because it seemed the TV and large fan I had to drown out the noise wasn’t enough. There were kids at our apartment but somehow the noise from children in every day activities was too loud for this apartment complex. If you are getting a lease they put anyone over 18 as a lessee even if they contribute nothing to the rental of the apartment. If the person is paying for the apartment wants to have someone living with them removed you can’t but still responsible for the entire amount of the rent. I was also in a disabled unit because I have hearing loss but threatened eviction on many occasions. If you aren’t a deaf mute then I would reconsider living here as they will charge you a ton of money while trying to evict you every chance they get. It’s almost like a scheme to get double the rent for the apartments because if you get evicted you owe the remaining of months for rent plus they can rent the apartment. Be very careful on this one, worst experience I’ve ever had in renting an apartment..Do not move hereVersion: 16.9.0

✓ Could certainly improveThe resident app is certainly useful for maintenance request however it is extremely under utilized. For example, there should be a direct messaging feature or at least a notification feature that lets the resident know that a maintenance provider has started the requested maintenance and likewise a follow up message to confirm the issue is completed or still in progress (I.e.- updates on progress) further more there should be a direct message feature that allows the maintenance provider to let the resident know that he/she is at the home to initiate a review of the issue as these homes have no door bells and it is next to impossible to be clear of a knock on the door when upstairs. Additionally, office notifications should be sent via the app as opposed to the ridiculous paper notes that are left on the front door. I for one rarely use my front door, thus can easily miss the notification letter whereas if the message was sent directly to my phone via the app notification feature, it would just be more efficient and less annoying. I really hope that my feedback is taken into consideration. Thank you..SaveTrees,NoMorePaperNotesPlz!Version: 15.4.0

✓ Irritating to useThis app calls itself protecting you by not allowing you to submit payments without verifying your banking account first. So if you’re like me and you’re moving in at the beginning of a month - I’m about to pay my rent late because it’s the beginning of the month - I cant submit a rent payment until a balance is due - which as of today it’s now showing one due - and now they’re saying it’s going to take 3 days to verify my account before I can submit a payment for rent. So now I’m at the mercy of my property management that they won’t hit me with fees due to the incompetence of this app. Meanwhile apps like Ebay/PayPal have APIs for instance verification to make this process more seamless and modern - it’s even rare at most major banking institutes to deal with micro deposits nowadays so workarounds DO exist - why Yardi is so behind - no idea. Apple Pay is presented as a pay option but then the app says the property doesn’t support it - so why display is as a payment option?.Mytw0b1tsVersion: 15.5.0

✓ No Security Features When Connecting BankSo my apartments were bought by a new management company who decided to not accept any form of payment except through this app. The old app had security features where it verified that your bank account was added successfully by charging you a penny and refunding it back. This app has nothing if the sort. There was an issue with my bank account and all I was sent was an email saying it had been added successfully. I paid rent through the app and got a notice and email from rentcafe saying thank you for payment from the app and thought nothing of it until I received a call from my apartments 5 days later asking if I intended to pay rent. I told them I had and had a receipt only to find out that the app had bounced my check due to the bank account issue and charged me a late fee and bounced check fee. All of this despite the receipt of payment it gave me and the messages of successfully adding account. TLDR: This app needs security features and I learned the hard way that it didn’t and lost $180 in fees on payments it said were successful..Chris_beckhamVersion: 14.7.0

✓ Broken A/CMaintenance Team is horrible. During the hottest days we’ve had this summer, above 93 degrees my A/C unit has been broken. First time I called maintenance manager was very unprofessional, rude, and didn’t provide any assistance. Waited overnight which my apartment literally felt like hell- I was miserable. Maintenance team didn’t provide any alternatives (fan, portable A/C) or anything. Three days later A/C stopped working again and the other maintenance individual was just as rude they have more units than mine and complex is big. I attempted to contact the rental office at 5:15 which office hours are 9am-5:30pm and they always leave office early so no resolution can be given. I filled a complaint with BBB and after this will file a complaint with PG County housing commission. During this weird time in society my rent is paid on time and I have to suffer through hot days because of the incompetence of maintenance and office staff. I am requesting the contact information for corporate to further my complaint. PLEASE BEWARE IF YOU THINK ABOUT RENTING HERE......,........BEWARE - BEWAREVersion: 13.2.1

✓ The App can’t find/add a bank account as paymentThis update version has a bug, I can’t pay my rent from the App. But the website works well..Wxx0136Version: 16.2.1

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