Albertsons Deals & Delivery App Negative ReviewsAlbertsons Companies, LLC

Albertsons Deals & Delivery Negative Reviews

4.7
4.79806 star

Total 30 Negative Reviews

Albertsons Deals & Delivery App Complaints & User Negative Comments 2024

Albertsons Deals & Delivery app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Albertsons Deals & Delivery? Can you share your negative thoughts about albertsons deals & delivery?

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Albertsons Deals & Delivery for Negative User Reviews

Lake worth cashier named may.We typically try to avoid out local clifford st (ft Worth Tx) store due to customer service so we drive out to lake worth. We have a long history with Albertsons, my dad, my brother, and I all worked there through college and my dad retired from Albertsons. We are very familiar with the company. Every time I go there and try to shop I avoid checking out in Mays line at all cost, I am a couponer, and, she is so unbelievably disrespectful and rude to couponers. I don’t know what her deal is but it is very clear. She does not like anybody that comes in the store with coupons. I spend a lot of time in the store going through coupons and matching them up and then to get to the register and have to put everything back is very frustrating. I was excited to see someone from the Clifford Street store awas moved to Lake Worth, but even then she had ruined it by not excepting any of my coupons making me so embarrassed by canceling my transaction. I will not be back. I also had a $20 off 100 coupon that I lost and she could not figure out how to give it back, it was a $20 paper coupon and she could not figure out how to get it back!! That’s just not okay!! Once again, I will not be back!.Version: 2023.33.0

New Update Killed User ExperienceI was so excited a few months ago to see they added the ability to create a list that didn’t include all “clipped” deals in it automatically. Now that seems to be gone. If you remove them from your list, they no longer appear on the separate clipped deals list, yet show in the deals screen as still clipped. So are they still on my card, or not?? So, now I’m not apt to even go back to that list function again, as it’s unusable when populated with every single clipped deal. And scrolling through the deals to find and clip new ones is no longer as easy to quickly, visually scan. Clipped vs non-clipped aren’t as clearly distinguishable, as the clip button no longer stands out like it used to. I really dislike this upgrade. Wish I could go back to the old version!.Version: 21.1.5

The one star is only for the app, not the employeesYour app is the worst, most user unfriendly app ever! In scrolling through the reviews and hearing from my neighbors on my Nextdoor app, I now realize I’m not alone in this assessment. I like some of the money saving deals but my time is also valuable and navigating the app is time consuming (not to mention having to check each receipt for app errors and then having to wait for someone in customer service to resolve the errors) I’m finding that just shopping the Friday $5 specials that don’t require using the app is much easier. I’m older but not tech illiterate by any means. Your app is just too cumbersome and requires way too much effort to save a few bucks. Why is it Stater Brothers...one of your biggest competitors in my neighborhood...can offer their digital deals by just having you enter your phone number at checkout? No clunky app to deal with. Btw no need to apologize to me for your horrible app. ..I’ll just read all the apologies already provided in these reviews. Instead, please spend your time fixing the customer-hating app. Cheers, A soon-to-be-former customer.Version: 2022.4.0

Old pharmacy app was bad, but it’s better than this.Very unhappy having to switch to this app in order to access my prescriptions. The old one was clunky and crashed often but I would take that over this one. It’s incredibly hard to navigate the new app, the indexing is not natural and you have to click through several pages to get to the pharmacy section. I ONLY use to app to order refills. I don’t appreciate the incessant pop-ups of offers and coupons and grocery sales. Notifications don’t go away even if you X them out, nor do they make a lot of sense. It’s also difficult to see current status of orders. I am young and tech savvy but this is so not user-friendly that I am struggling. Really feeling for everyone who is not able to navigate as well as I am. Honestly considering switching to another pharmacy just so I don’t have to use this app..Version: 2023.45.0

App is unusableEvery time the app is updated, I lose another capability. At this point, I can’t even log into my account, I get the message that “that page cannot be found. Bummer.” The only thing I still have access to is a weekend free offer, whenever that pops up. I still get all your emails but they are pointless as I can no longer avail myself of any offers. I know my device is maxed out at 12.5 and the message says 13.0 is required to use the app. It does give me an option to download an older version but when I try it won’t allow it....just repeats the same message. Also, several items that are missing from my local store for weeks somehow seem to remain stocked at a different local store, so they get my business. Sad, as I have shopped at this Albertson’s ever since it took over the Lucky store..Version: 2022.35.0

Not worth itDon’t even bother, I’ve ordered over a dozen times and almost each time there’s a mistake or incorrect item. Then the last order, over 1/3 items were not delivered and customer service is a joke. Chat is useless, and calling the store isn’t any better. They lie and cheat you and waste your time. They said I’d have a redeliver the following day and gave me times, I waited home all day and nothing. Called the store and they said there was a delay, and after their delay time, nothing. Chatting with them and they will not refund the full amount missing or the delivery fee and taxes. Totally useless, Albertsons, maybe it’s the Gardena, CA store that is the problem, maybe it’s your outsourcing chat customer service that doesn’t care about giving incorrect information out, either way, fix your issues or lose your stock holders and profits..Version: 2023.8.0

Not worth your timeAnything you can do in this app is doable on the website. When it works you get reasonable prices on products, even deals occasionally. You can spend reward points for special coupons like a free item or a few bucks off. But when browsing the store and finding sale prices that require the app, they make you scan or search for every single item you want the digital sale price on. You already are giving them your phone number, email, address and shopping habits. You’re letting them run Google Analytics, AppsFlyer Analytics, and others in the background. And their server uptime is spotty so you won’t even be able to connect and download these “sales” anyway. I’ve measured how often this app fails to connect over the last 3 years and it’s not good. I like this companies values but this app should be for delivery and other useful features, not turning thrifty shopping into something so complicated, especially for their large demographic of older users who struggle with tech already. There’s also too many tabs for each section of the current UI, it really should be condensed smarter. Finally, they block VPN users. This is unacceptable especially given users would often be on their free Wi-Fi in stores. Their error messages don’t even communicate that that’s why it isn’t connecting..Version: 2023.19.0

Hasn’t worked properly for several weeksI’ve deleted and reinstalled a couple of times. Issues include blank Home screen, Deals seem to be displayed but Clipped deals just gives me a blank screen with a spinning icon. Sometimes Deals screen is blank. I tap on Promo or BODO and get a blank screen with a spinning icon. I’m on iOS 16.4.1, iPhone 8. Just deleted and reinstalled the app again. So far, all of the pages work. But of course, they did before and then something went wonky. Keeping fingers crossed! Nearly 1 month later the issues have returned - blank Home screen and other screens are displayed but present the dreaded spinning icon. Sorry developers, I can’t use the chatbot because that screen gives me this error: Error 16…. The request was blocked by our security service. Turned off VPN but then I get a spinning icon and the message “refreshing”, but nothing happens. I noticed an update in App store, updated, no change. Will delete and reinstall later.Version: 2023.20.0

Worst Update EverEDIT: The app continues to make the items advertised in the weekly ad extremely difficult to locate and offers items at different prices from what is advertised. It was only a dollar this week, but it is happening almost every week. I have to review the receipt for correct pricing before leaving the store every time I shop. Please bring back the old app. What used to be a simple process scrolling through deals has become an ordeal. I can’t find things that are in the weekly ad and have to spend an inordinate amount of time searching to find them and add them to my cart. Not sure whose idea it was to merge the Just for U app and the delivery app, but I have had nothing but issues with it since this last update first launched. The Kroger app is much more user-friendly so I may have to start shopping there instead. It’s a little farther from me, but I avoid the need to spend so much frustrating time in the Albertsons app and having to check my receipt every time I visit the store and make a trip to the Customer Service desk to get it fixed while my cold and frozen items warm up. Please bring back the old, simpler app..Version: 2021.40.0

"Shipped from & sold by..."I wanted to search for pop tarts. Albertsons showed me 53 results for pop tarts, of which only 19 were actually available for purchase at the local store and delivery the same day. The rest are this "shipped from and sold by" garbage. depending on what item you are searching for, sometimes you are shown thousands of these irrelevant shipping ads, not for $3.49 pop tarts, but for $68 cases of pop tarts from some international seller. it's absolutely awful, and as a result I have switched to Walmart for 95% of my local shopping. really sad that I had to do that, but Albertsons has gone nothing but downhill. that's not even to mention the spam, not even to mention the rotting produce given to delivery orders instead of managing the grocery department. You ruined the app experience, it's awful now. I dread having to use the Albertsons app..Version: 2024.7.0

Updated app is terribleThe new app is terrible. I don’t like having to look at pictures of the paper add. When I click on the scroll down menu for the separate departments is never works. I always have to leave back to the paper add and go back into the category to maybe bring up what’s on sale for that department. When I add items to the list from certain departments like the meat department is doesn’t show up on my list. When I go back to double check that I added it it shows I did but it’s still not on my list. So now rather then having my list in the app I have to make a separate one just so I can make sure I get every thing I need. I wish there was a way to go back to the old format. This new one is inconvenient and never works properly. It’s much easier to be able to view the add by category then looking at the images. It might be ok if the category list worked all the time but it very rarely works properly and all my items that I add to me list should be on my list but they are not..Version: 7.5.5

Doesn’t save the substitution notesI have learned that if you don’t put good notes for the shopper that they will often not bother to make reasonable substitutions. So I input good notes for almost every single item. But sometimes the shopper still doesn’t make a substitution and if you try to go back to check your order, there aren’t any notes saved. Moreover, if you order regularly, be prepared to have to complete the notes every time, and still end up without the most obvious and basic of ingredients like chicken breast, which was also the main ingredient of the meal, missing. Lastly you cannot “report an issue” for an item that the shopper didn’t purchase, so if it’s out of stock and they don’t make a substitution, you can’t report it as a problem. And in every single instance that I have gone to the store to get the missing ingredients (steak, chicken, eggs, tomato juice) it was either in stock, or in stock in a different brand or package style (which I address in the notes). Specific suggestions for the app: •Make notes savable •Make it possible to choose the following options: -“any available brand” -“Any available size” -“any available flavor” -“key ingredient—make any reasonable substitution” •Make rating the shopper an option. •Make tipping the SHOPPER (not just the driver) an option.Version: 2023.26.0

Worst “Update” to DateThis used to be a simple, straightforward app. You could look at the weekly ad by categories or by the actual image, and simply tap to add an item to your shopping list. Same with coupons and other savings. Clip it, then look at your collection and Tsp to add to your list. Those days are LONG gone! And each successive “improvement” only makes it worse. The latest is a whole app overhaul and it’s practically unusable. Primarily, if you ever manage to get items to your list, they are placed in drop-down categories requiring extras steps to check what you need. But that’s once you get there. No matter how you view the weekly ad, you can’t add anything to your list. You have to remember what you looked at and then go to Deals to find it. Of course you can just start in Deals and forget the ad, because it claims to have those deals under that tab, too. But they don’t. MANY times I have actually remembered what I looked at and it doesn’t show up anywhere! If I do a search it will come up, but nowhere else. And then there are items in the ad where that’s the only place they exist and you just have to deal with. Their work-around is to go to your browser, then to the web site, and only from there can you add everything. This app is complete junk. A massive time waster, and probably a money waster as well with the convoluted and scattered and incoherent “organization.” My work-around? A complete different store that respects me as a customer..Version: 21.3.1

Updated version does NOT workMost of the time the app will tell me it has a service error. Recently, I just placed an order, and you are allowed to edit your order until 11:59 pm on the same day that your order was placed. I got a confirmation email, with a link to edit my order, when I followed the link and logged in, the order I had just placed that day did not show up under ‘orders’. I was unable to edit this order although I am supposed to be able to. I was not contacted before or when my order was ready. In the app I could not tell them I am on my way, or that I was here for the order, because it didn’t show it as current. It just showed it as the last order but I couldn’t interact with it. (Interact as in edit the order or tell them I’m on my way and my pick up spot.) This is very disappointing as I have used this app for a long time. It is very apparent that something different was done to the app, and and it no longer works well. I noticed a change almost immediately. Please fix these bugs..Version: 2021.43.0

This app is designed to send customers to the competitionLike most people, grocery shopping is not my favorite weekend experience. Albertson’s app makes going to the grocery a necessary evil. The app is fraught with data entry errors, rarely works in scan mode, and is the most user unfriendly program I’ve ever seen. Five other women shoppers, two of whom are millennials, were as frustrated with the app as I was today. One poor lady said she thought it was her fault that the app didn’t work. When I complained to the manager, he said I had to talk to “Corporate,” since he couldn’t do anything. I hope that the marketing geniuses who dreamed up this multi-layered pricing system based on how much time you’re willing to waste online listen to their customer base. At this point I’ve decided to shop at Albertson’s as infrequently as possible, although I’ve been a loyal customer for 28 years. The cost benefit trade off between Albertsons and a combination of Walmart, Sprouts and Whole Foods has moved to Albertson’s competition. Why can’t you offer fair prices and loss leader incentives in a transparent and easy fashion?.Version: 7.2.0

Screen RotationI like the app. It does make you work to get the coupons if you're not buying online for pick up or delivery, but it's for the most part easy to use; with the exceptions of digital deals, and syncing. You have to play a game of Memory or clue. And when it comes to syncing the app to your card, there is no information, instructions, or clues as to where to go . I just had to search until I found it. Not nice guys. (It's under member, list, then last bottom option, push sync.) However,the screen rotation block is probably the worst feature of the app. I mean,all the other grocery store apps rotate for my ipad, why does this wonderful app still feel so antiquated? If you fix these issues, I'm sure it would only improve on its usefulness. Thanks :).Version: 2022.9.0

So frustratingI am a list person; this shopping list is too cumbersome. So I use my regular list app to make my grocery list…it remembers what I like. But then I have to make sure to either scan,clip whatever coupon in the store… and then add it to my basket (app) in real life so far, you still just pick up an item and put it in the cart. And make sure you add everything before you put your phone number in at the checkout! Then one has to pay very close attention to the receipt because some discounts show up on the scroll with the item and some come off at the end. Then you get the longest paper receipt in the history of mankind, seriously you could write your next novel on there. Maybe next trip while you are waiting behind another poor shopper trying to get the scanner to work. And don’t get me started on the must buy three crap. Sometimes gives you the discount on less than three and sometimes doesn’t, it’s a crapshoot. I don’t want three, thanks. I have tried scanning items I need at home…the app cannot ever find them. That would be the ONE decent feature…if it worked. I hate this app. Hate it. Not to mention it isn’t very SR friendly…the fonts are minute and it’s hard to click on the description..Version: 2021.43.0

HORRIBLE FOR PHARMACY!This app is absolutely horrific! My pharmacy is making me use it, and I am going to move all of my prescriptions elsewhere. The app is not intuitive! I cannot link my family members even though it says I can. When I try, it tells me I have to update the settings for them, but the settings are all locked. It also will not let me list my family members medication’s by there lay person names. I have to know the technical medical term for the medication’s. I was able to switch mine to lay person names, but I can’t do that with my family members. It’s not an option. Also, everything is very very small and hard to see! I’m young and can’t see things clearly on this app. Everything is very difficult to find it is not streamlined at all. And there is no one to get help from! The pharmacy hates this app and they told me everyone’s leaving because of it. Also, horrific is the fact that the notifications that I get on my phone are now only stating the number of the prescription. I have multiple prescriptions and have no idea which one I’m supposed to pick up because it doesn’t list the name it only lists the number. I hate this app it’s horrible. Awful awful!!!!.Version: 2023.32.0

Added waste of timeI’m not sure how we were lucky enough to get rid of a rewards card and then get this ;-) I’m not sure whether I’m clicking on things and adding a coupon or if just adding things to the list. I’m scared I’ll miss something so I just go to a different store. As an app it works okay. It glitches here and there. Apologies to the app developers since this is not your fault. The whole purpose of having to go in and click on something to get the savings, after I’ve given Albertsons my personal phone number and information is irritating for me. I think if I’m a loyal enough customer to give you my phone number and name and you can track my buying habits, I should just automatically get the savings. Like Brookshire’s or even the old Albertsons. Having to give you info AND go in several times a week to “catch sales” is not a way to grow your customer base..Version: 5.6.1

Aug 2021 App Change2021 update: I thought the last big UI update was bad. This is even worse. My last complaint was that users have to do multiple clicks to navigate. And now you’ve added more steps no navigate. …I have to tap on each category to see what is in my list instead of showing the entire list. Also you removed the ability to custom categories. I don’t have a baby, never had a baby, and never plan to have a baby yet that useless category is on the top of every page. And there is no ability to delete an item from my list. Maybe it’ll disappear when expired??? List seems useless if you can’t change your mind and delete stuff. I can keep rambling but what’s the use. I’m sure you don’t care since we have no choice but to use this bad change to get J4U deals. Old review: Why did you change the weekly ad tab? Now I need to do soooo much more navigating to get to the sale items by category. I get that there is a filter by category, but now there are too many clicks back and forth, and I see categories that I would never shop for and removed from the old version The old way, similar to the Just4U, worked. Now it is over complicated!.Version: 2021.35.0

Rewards and use at specific stores.I like this app a lot but the things that I don’t like about it or the fact that if you click on a award and then change your mind before using it, I don’t see a way to return it to my total rewards and move it out of my list. Regarding using these rewards at specific stores, I hate that you have to choose which location you were at before applying the rewards. I realize that each location offers different rewards or discount specific to their store, but that’s not easy to remember when switching from store to store that I shop at, which has resulted in my not getting my reward accepted and my purchase discounted. Currently I had 14 rewards and clipped my 12 rewards for $20 off my purchase I chose the wrong store location and I did not get the discount applied..Version: 2022.46.1

Needs workCannot write reviews or rate products. I can read where some have previously, but no place to write myself. Cust svc after finally getting someone who understood what I meant claimed I am the 1st customer to contact, thought it has been months. She couldn't find a prompt to actually review products either and supposedly wrote an IT ticket. App is also difficult. Clicking items in the ad doesn't let you buy them from there. You have to 1st send them to a list, then locate the list section, find item in your list then see all the items included in the add, then add to cart. then eventually. Hard to find date of when rewards expire. Not listed at top of rewards page itself. You have to search another section in your account. Had some expire because could not find it..Version: 2023.18.0

It’s adding random charge to my visaUPDATE: been trying to update the app for two days now. it just spins and and spins. all other apps update fine. ipad mini 6, latest os. …………………………………………previous review (last week): i am buying food only with ebt, tip using visa. twice now app wants to add a random fee to the visa. once $23, the other day $19. it itemizes at the end, then just slaps on a random amount. i called the store and they removed it at checkout, but i don’t want to keep doing that. it’s cause me to finally sign up with other stores who deliver so u don’t have to rely on albertsons. devs, you may want to prioritize the bug… ok i tried your “solution.” the “need help” section in the app? it’s broken. first, it says “i don’t understand, use fewer words.” so i say THE APP IA ASDING A RANDOM CHARGE TO MY ORDER. it says “are you looking for “the app is giving me an error?” but i can’t choose that. or anything else. because the alignment is off and the bottom for next is completely off the page to my right. i can pull it and see it but it bounces back. and anyway, it’s a robot. i am not asking for a chatty cathy exchange. i’m saying the devs need to look at my logs, find the problem, and fix it. why aren’t you emailing me for that log? i know the time and day (of the second one, anyway)..Version: 2024.3.0

Terrible upgrade!!! 😡I used to enjoy using this app. Now I can’t stand it. It is difficult to navigate and confusing to use. Half the time my rewards don’t transfer and then get lost when I try use them in the store. It’s getting to the point where I don’t see the point in having the app and don’t want to use it at all. I’d rather have the savings of my time and frustration than the few cents I save on the items I do purchase that are on the app. But maybe that’s how Albertsons makes it money, because when there aren’t many stores to choose from where you live, you still have to shop somewhere and so they lure you to their store with an app full of empty promises. Not many healthy food choices are included in the savings anyway (there used to be more), so unless you live on prepackaged boxed food (cereal, chips, etc) and lots of beer and wine, there really aren’t many savings to be found here. No wonder America is obese!.Version: 2021.43.0

They still can't figure out the tipLooks like tips are still calculated off of the pre-discount pre-sale post-tax total. This means that a 5% tip comes out higher than 6% sales tax sometimes significantly so. That isn't the worst part. If the delivery cancels items and the total goes down, the tip doesn't. So there is no incentive for the delivery person to even try to get your order right. Tips are supposed to be a reward for a job well done and are not an entitlement. Tips should be paid after the delivery is complete and should reflect the care and attention to detail of the delivery person. I have given very generous tips to people who take pride in their job. It burns me however, that a simple programming feat such as calculating a tip from the pre-tax total after discounts is beyond Albertsons..Version: 2023.38.0

Clunky UI, but great bonus featuresSo yes, as many others have stated the UI on this app is not intuitive at all. You have to add items to your “list”, then check them off to be in your “basket” or the coupon does not apply. I usually go through and add every coupon I want, then check everything off from my list right away. It really should just be one click to add the coupon though, and I can’t tell you the number of times I’ve seen someone ahead of me in the grocery line frustrated because they didn’t get their coupon savings. That being said, one of my favorite features I’ve only just discovered is the app’s integration with mealime, a meal planning app. You select recipes you want to try out, and it gives you a shopping list. I’ve really enjoyed the recipes I’ve tried so far, and it’s been a great way to get me cooking more meals at home. The recipes all include calories per serving and macros too. The annoying thing though is that when I check the items off my shopping list, they come right back. Please fix this bug!.Version: 2022.25.0

Pls fix the search error bug!!!I have used this app for months and months, maybe a couple years+, now. And have really loved it’s user-friendly features and simplicity. But for about a month now, I’ve had NO ability to search or shop by categories, as I always (literally) get an error now. Without SOME kind of search function, the app is essentially useless to me, other than accessing the Deals and Rewards. But online shopping is out, unless what I want just HAPPENS to be listed for sale or showing on a “buy again” list, etc. PLEASE FIX THIS ERROR!! Uninstalling and reinstalling doesn’t fix it. According to one of the checkers at our local store, I’m not the only one experiencing this issue. Please, please, please fix this!!.Version: 2022.34.0

App doesn’t work, no way to report outageToday I signed into the app and installed the required update. Nothing was updated since last week’s coupons, so I couldn’t clip anything from this week. I restarted my phone to try to fix it. Still not working. I deleted the app and reinstalled, and it asked me to sign in again. When I enter my information (phone OR email since I have both) there is a “network error” and it asks me to try again. I install both apps (Albertsons and Safeway) and try to log in from either one, still network errors. Finally I go to the app page - here - to look for a way to report an outage. The link for support takes me to….the grocery store page. Since this is the only way to report anything I’m trying this now. Thanks for putting everything on the app and then breaking the app so it’s useless and I have to go to Walmart for my groceries!.Version: 2021.43.0

The worst update of an app I think I’ve ever seenYeah, let’s have an app that had strike through text on the offers I’M USING in the moment in my “cart” and aren’t working to have another long discussion with the self check out clerk about it not working and getting told “Well it’s crossed out, so you used it” I don’t get how you can “clip” a coupon and then it’s not able to be used until you literally click two buttons more to put in your cart As a former banker, we were told to push digital options to make banking “easier”. You know who had trouble? Older people. I’ve seen older folks struggle with using the app while shopping and not understanding some tasks to get deals now you’ve made the harder for those people. It has striking parallels to unbanked older people because of technology. Why even have a password if I don’t use it ever? What if someone compromised my email and signed in to my Albertsons to use my pay option? Again as a banker, that is a real issue that can happen. 2FA is great until you realize that it’s only 1FA as my password is never used I’ve got so many problems with these updates and I hope you do go back to the other app version otherwise I’m done. The amount of “work” to save a few pennies is not worth it with Walmart right down the street.Version: 21.1.5

This is not an upgradeToday’s order just never arrived. It was “running late” and then showed as complete four hours later. I paid $13 a month for fresh direct for free delivery and got no delivery while my card was still charged. App is awful too. Search wants to autocomplete but is so slow it’s always far behind characters input. When I contacted support chat, they need all of the information again, including the eight digit order number which can’t be accessed from that page and can’t be copied to paste into the chat. Spent 30 minutes to get no information on my order. So, they don’t communicate the information to the app, the app is slow and customer support is out of the loop. I’m not going to complain about support because someone far higher up has failed here. If you can’t design, staff and keep the data updated as to what is going on, the app, why bother? You left my family hangry and poorer..Version: 2022.27.0


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