Amazon Prime Video App Negative ReviewsAMZN Mobile LLC

Amazon Prime Video Negative Reviews

4.7907 star

Total 149 Negative Reviews

Amazon Prime Video App Complaints & User Negative Comments

Amazon Prime Video app received 149 complaints, negative comments and reviews by users. Can you share your negative thoughts about amazon prime video?

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CastingThere is no casting feature in mobile app to tv. As far I know so many people expressed the same feeling. The reason they are not using the prime is “no casting option”. If they want to watch a movie in Bigger screen then they have to connect their laptop with HDMI cable to TV. Nobody will continue that process every time they want to watch a movie. If you guys can add that option, there will be huge scope to increase the number of users..Version: 7.1

Pauses and stutters constantly!The app has issues! Watching on Chromecast you just get into a program and it pauses and stutters throughout the program. I have reinstalled and the app, restarted my phone, checked my Chromecast and it still does it!.Version: 8.13

Prime video sync flawOverall prime is good, but when I purchase a video on my prime account the video does not always appear in my account. I access prime on my phone, tablet, computer and TV and yet sometimes a video I’ve purchased and am watching on my computer, or any other device, may take weeks or months to show up in ‘My Stuff’ on my TV, or any other device. When I try to switch between devices to continue watching a video the film may not be there or may take weeks to appear. I thought this was a one time thing, because it first happen about two years ago, but I’ve noticed it happening since then and again today when I purchased a video on my tablet and then tried to watch the video on my TV, the video needed to be repurchased, which I’m not about to do. I don’t share my devices with anyone so there’s no issue with my account being mixed with someone else’s, it just seems to be a syncing flaw..Version: 8.18.1

No chrome cast support no use to me !The major problem I have with this is I can’t cast it to my chrome cast ! It’s the only video streaming app I have seen so far that can’t do this ! This is why I’m going to drop my subscription to the service !.Version: 5.8.1

ChromcastLattely I can’t watch Prime content on my TV as no Chromcast icon is showing as available, only Apple’s TV. Last update has brought it back but next day was gone! Why?.Version: 8.18.1

Slow and crashyIt’s a slow app and also crashy on a new Samsung tv. I always get oops something went wrong and then I have reset everything for it to work. Then if I ever airplay something and watch it on another tv it never stores what episode I watched up to. When I watch it from the app again it starts off from the beginning of an episode again. Also when a season finishes it doesn’t go to the first episode of the next season it just ends like there are no more episodes. The app is slow to load and slow to browse videos, the mixing in of paid movies is useless I pay for the content so only show me what’s available to me without paying another $30 to watch another season. Just be more like only the content we are paying to see, I don’t want to rent anything else!.Version: 8.11

A good service with possibility to improvePositives: i) included in Prime Membership, I wouldn’t pay for it separately; ii) a very good range of shows, particularly love watching some of the older tv shows that are nostalgic and more “gentle” (the real world is overwhelming sometimes and we all need an escape); iii) appreciate that the downloads don’t expire (nothing more annoying!). Negatives: i) sometimes tv shows are not uploaded with correct information/out of order, and episodes are duplicated despite being named something else; ii) annoying when only 1/2 seasons are available on Prime, either show also of them; iii) linked to the previous one, if something is not available to watch with Prime membership but Prime is displaying it, it should be able to purchase directly from the app..Version: 8.18

TerribleWhy is 90% of the content "Unavailable to view"? I don't want to hunt and peck through endless unavailable titles just to find something I'm "allowed" to watch. What even is the point in spamming the content list with this extra content? Utterly useless. Canceled my prime subscription, and back to Netflix for me..Version: 5.0

Can’t perform it’s basic functionsPrime Video is terrible as a streaming service. Your account doesn’t sync, so if you watch something on your phone and try to continue on your tv, it has no memory of it and you have to go searching for your show again and find where you were. For shows you’ve never seen before, when you go to start it for the first time the app will randomly try to start you in the middle of some random season instead of at the very beginning of the show. If you stop a show with less than five minutes left and then come back, it’s gone on to the next episode automatically even though you didn’t finish the last one. Lastly, the subtitles randomly freak out and will just flash on the screen for a split second and disappear for huge segments of the show. A ridiculous amount of bugs to fix for such a popular and well financed service..Version: 8.5

Really Jeffy...Bro at the billions of dollars you have make the app a little better.Version: 8.11

FeedbackDownloading sucks and takes way too long, even if it’s the smallest size. If I try to download an episode and watch one at the same time, that could be quite interminable, rest assured my Internet was not the issue, also why is every season shown separately on the home screen if I’m watching the same show? that’s dumb, there should only be one icon to tap and from it I can access all the seasons and it should automatically take me to the current season and current episode, having all that clutter is annoying. I do not find the layout user-friendly, especially if I’m trying to jump back-and-forth between downloading and picking episodes, and by the way your music app has barely any music. I do hope you do something with this.Version: 7.0.1

Good content, great value, basic appPrime video usually gets 2 or 3 big new movies a month, has some good tv shows, and some AMAZING original content. It is fantastic value for money with a yearly subscription. The video is high quality with no extra charge for 4k. Unfortunately the app really lets it down. There is only 1 user account which makes watching shows more difficult if a family member watches the same show. There is no like/dislike button so the same content shows up even if you already watched it and content that you have no interest in shows in the recommended list. The recently added list shows the same content month after month. There is a lot of bad movies but there are some hidden gems in there, but the app makes it difficult to find. I highly recommend prime video, I just wish the app was better..Version: 8.7

Good but strangeI like prime video because it has various shows and movies that NZ Netflix doesn’t have but one strange things is that you have to pay for a subscription but you still get ads although they are skippable and only promoting their own shows/movies it still is annoying how you have to pay a monthly subscription and still get ads..Version: 7.9.2

Poor UX designThe content is fine. The worst thing about this app is the layout and how things are categorised. Seasons are separated so half the time you end up watching the wrong one The horizontal scrolling I understand is useful to fit more content but I end up scrolling through the same content multiple times, it’s irritating. It’s also frustrating to have to scroll through a barrage of nonsense categories that mean nothing, why can’t we just stick to genres. Overall an unpleasant experience and unnecessarily difficult to find new shows or watch existing ones.Version: 8.24

Downloading is buggyDownload quality settings don't seem to make any difference to anything. I've been watching The Expanse and downloading some episodes, streaming others. Download settings set to highest quality. Sreaming always works fine, but downloading, not so much. ONCE I got ONE episode that actually downloaded in 1980p. A couple of times I got hd, but no 1080p indicator, but most of the time the downloads were sd only. The quality was completely random even though the download settings never changed. I even tried uninstalling and reinstalling, signing out and in again. Nothing fixes it. It has even updated to new versions but still the same. Netflix's app is so much better in this regard..Version: 8.2

Don’t waste your moneyEven when I am paying for it yet the selection is very limited. Almost every movie I search is not available on Amazon prime. It neither worth my money nor my time. Not going to renew the subscription!!!.Version: 8.9

Complicated and doesn’t workSpent over an hour trying to purchase and watch one episode of a show today. You can’t purchase an episode through the app itself, you have to go to the website (what’s the point?). Then when I get to the website to purchase, says I can’t purchase because my card is outside of the United States (I don’t live outside of the United States). I get in the customer service chat to figure out the problem. Very unhelpful. They say it’s an issue with my internet settings, and to unplug my router. I did, and this opened a whole other can of worms and I am currently without. Internet connection and waiting for my cable company to come fix it tomorrow. Then, the chat drops me, and I can’t get back in touch with the people who I was originally talking to. Terrible, not worth the time or effort..Version: 6.7.1

Seems to kill batteryApp worked ok (not well designed like other streaming/downloading video services, but was functional). And I did like the option of 3 download quality/size options. And the dark theme and the font they used was cool. BUT! After I installed it(literally started from the day it was installed) my iPhone SE battery which normally lasted me a full day (almost) of listening to music and watching a 45 mins episode of something on my break and normal phone stuff, started to dramatically drain. As in it was fully dead by about 1pm! From unplugging it at 7.30am. This was when the app wasn’t even open or open in the background. I deleted it (and did a reset) and it back to normal. Not certifiable, but I won’t ever use it again!.Version: 6.5.1

Like Netflix but worseIt’s nice to use from time to time, especially since it’s all included with our prime membership, but it is definitely lacking in many regards. The titles are limited and often older or low quality. The few higher end tv shows or movies that sneak on are extremely over advertised (I was seeing Jack Ryan trailers for MONTHS). I’m not sure if this is due to it being a Canadian account, but Canadian Netflix has plenty of options still. The app is clunky, but works good enough. The option to skip ahead or back with screen taps is nice. It’s a real shame that it isn’t compatible with Apple TV or chrome cast though..Version: 6.2

Bad ExperienceAfter entering the app I was asked to sign-in. Like many people I have my account passwords saved on my phone for ease of use. But, when using this app the fingerprint scan used to verify my identity didnt even appear on screen! By habit I knew what it wanted me to do. Furthermore, after entering the password the app wouldn’t even accept it. I checked to make sure it was the right one and it was, even after manually entering it it still wouldn't work. After a bunch of failed capchas and other little issues I had with this app it finally let me in after resetting my password. Now I have to update it on all my devices... With that being said, my other experiences with the app have been good. The layout out of the is quite nice and I like it more than other streaming apps. Its straight forward, intuitive and dark tones make for a good color scheme..Version: 8.6

Chrome castPlease add chromecast support! I would use this service much more but I cannot use it unless on my phone. Many shows are on prime which aren’t available elsewhere, however, like Netflix the offerings for Canada are much less robust than those for the USA. Still my kids enjoy it. But I can only use this streaming service from my computer and even then is a tedious thing. Chromecast support would really help..Version: 7.0.4

Had to redownload content again!I have several issues with this app: 1) I had downloaded The Expanse Season 2 and when I tried to watch it in the train it failed miserably as it was trying to use my mobile data connection which I didn’t have signal. I was playing the episode from my Downloads section so it should have worked. I had to redownload it again to make it work properly. 2) Downloads are really slow even when I have a 380mb broadband and WiFi (tested it!) at home. 3) Subtitles are out of sync with the video. 4) Finally App release notes from the App Store of last few releases are all the same. This is useless, either have proper release notes or remove them..Version: 7.8

Billion dollars to spendAnd the app is still buggy. Scrolling forward, jumping with the 10 sec button or just doing anything while watching runs the risk of the endless spinning circle. And what’s with the quality throttling on iPad. Bit stream for a relatively small screen can’t be too large to handle for a company that wants to deliver your food with drones for goodness sake. (Oh and it’s not my internet)..Version: 8.5

QualityNeeds work on the buffering.Version: 5.2

Hard to find a movieWhen you search for a movie it will show many examples but many are not included with your prime membership. They are for another service you have to subscribe to via amazon prime. When i search for something on prime don't show me movies which are not included with my subscription.Version: 8.12

Ads even though you pay for itWe all pay for Prime Video.... why do we still have to watch commercials?.Version: 8.14

Was a fan,.. Still am just less now.Have always loved your app. Was thrilled when you add support for the Chrome cast, love all your originals, and you have a great selection of shows. Then, you did the Netflix thing, asking if I'm still watching after a 2 to 3 episodes,.. Sigh,.. Most obnoxious thing ever. I work from home and have the tv on while I'm working,.. Insanely annoying to have to take my phone out, unlock it, try to remember which episode I was on (as your app only some times plays the right one when I get back on to it, if my wife is watching and she has watched past what I have it just goes to that). Then wait for the app to open, load up, find the correct episode, then start it over, as half the time it just restarts the episode, try to use the tiny bar to fast forward to where I was,.. Sorry,I hate this new update,.. 2 stars off, love everything else..Version: 7.5

Poor interfaceIt’s tough to re watch a t v show. When I open the app there is no way to continue where I left off and there are also more than one icons for the same show because each season has its own icon but there is no text indicating which season it is..Version: 7.8

App is crashing on Iphone8 ios 13.2.3I tried to fix the issue by doing network reset few times but still when I try to open it. It’s loading and do not open. Uninstalled it then when i am trying to install it. Its not installing...Version: 7.6.1

Sorry I thought this was to review the appIt would be good to toggle the movie info/trivia on or off. It is very distracting whenever skipping parts or going back a few secs. Other streaming services allow double tap on the right to fast forward without dimming and with nothing coming up at all. It’s blissful. Please do it.Version: 8.19.1

I try before reviewing...This streaming service is like Cinderella's chariot after midnight. A real pumpkin pulled by rats. Front end is rotten because the backend is garbage..Version: 8.7

Won’t work anymore..The app won’t even open on my phone. loads the logo for a few minutes and then crashes. i’ve uninstalled and reinstalled 3x now and it won’t fix anything..Version: 8.18.1

DisappointingReasonable content, but the streaming is terrible. Constant drop outs throughout a show. I’ve given up trying on a few occasions and watched a different streaming service. Also not a fan of ads before shows, even if they are promoting other Prime shows. Pity they have exclusive shows I want to see, otherwise I wouldn’t bother with this service..Version: 8.13

Terrible app / not bad showsI have enjoyed the show selection so far. An interesting selection. TERRIBLE APP. Who can design such a bad app. Can’t see the show I’m on. Can’t find the next shows in the series. Hard to find the next series. Absolute rubbish app. A pity..Version: 8.4

Buggy as hellFix app!!!! No manners required because I’m fed up of the same bug that consistently tells me to download new app when I’m up to date on load up that doesn’t allow me to do anything! I have to leave app running in background for 5 mins before I can access content. Certain series I have found to be split across seasons in incorrect order so to binge watch a series I have to keep searching for correct episode! Sometimes I have been kicked out of an episode and sent back to home screen on all devices at some point (mobile, iPad and tv) whether connected to WiFi or not! Never had that issue with Netflix. Netflix also has a lovely feature where a prompt appears allowing me to skip the introduction or reminder from previous episodes (which can be upto 2 minutes long) and a similar prompt appears to skip to next episode as the end credits start. I have found that the next episode prompt appears only in certain main stream series. This app could be so much better! It should be better!.Version: 7.3

Not availableAgree with first comment- not available in your area..Version: 8.12

DisappointedVery disappointing selection for Canada. Definitely not worth the cost. The selection is very limited and you still have to rent or subscribe to different services within the app . Will not be renewing as there is not enough content to justify price when regular tv services offer more selection and content.Version: 7.5.5

Channing Tatum mesmerizes, captivating his audience as though he’s spelled us with magic.What I fail to see is, why Jenna Dewan? She clearly has talent and training; however, Jenna was very, very fortunate that she caught his attention so that he let her share his light — it helped her appear pretty and nearly as fluid, enhanced by his obvious attraction/chemistry, with her. She was featured, no doubt driven by the intensity of his keen interest, but while she managed to keep up with his stunningly intricate choreography, any magic in this film stems from and flows from Channing Tatum. Jenna Dewan owes him for allowing her to bask under and reap the rewards of sharing his spotlight. He’s a gifted, incomparable dancer, and Jenna, frankly, comes nowhere near his level of raw talent. She’s studio trained—he’s unadulterated, raw and naturally gifted. So again, I ask, why her? Jenna’s unremarkable. I would have preferred someone like Juliet Doherty, who is not only gorgeous, but an amazing dancer with her own brand of magical effervescence. There were so many other more gorgeous, better talented dancer/actresses out there. WHY? WTH?!.Version: 8.19

Loading screen issueIf there is a low or no network connectivity then app shows loading screen but when same internet connection improves app now can’t do anything. It’s just get stuck to loading screen. Either you have to restart the phone or delete the App and download again. Sometimes downloading from App Store is also very slow even on WiFi..Version: 7.9.2

Remove pre-roll adsIt’s a shame you have to watch an ad before every video. It gets in the way of paid on demand streaming. I have already chosen what I want to watch so shoving these ads down my throat is just annoying, not informative. We should have the option to completely turn these off instead of having to skip every time. I’m not sure I will keep this after the free trial is over..Version: 5.1.3

Poor aspect ratio on 2018 iPad Pro 11"The app aspect ratio has not yet been optimized for the 2018 iPad Pro 11” causing black bars to appear on both sides of the screen, with there being no way to make a video actually full screen. Netflix and YouTube have already optimized their apps weeks ago. Prime Video is lagging behind..Version: 6.3.1

Doesn’t work like it’s supposed toSo the app is pretty good when it works and it’s worked mostly well for the couple of years I’ve been a prime member. I like that if you tap the screen while watching something you can learn more about the actors or general trivia about the scene. It’s also nice that I could easily pick up where I left off. For a long time the last thing I watched would appear at the top. But I noticed lately that I sometimes have to search the title of what I was in the middle of watching if I stopped midway. It’s especially frustrating if I’m tired and the title doesn’t come to mind right away. The most frustrating problem I’ve had lately is videos not playing at all. I get an error message saying it can’t connect to the Internet. But I have no problems streaming videos or music in other apps or browser. It’ll be hours before it’ll let me watch anything..Version: 5.1

Tedious bugI love prime but for the past few months have a experienced a bug telling me I need to download the new version of the app when i already have. Even though I have downloaded this it still tells me I need to download the new version when there is no new download because I am fully up to date. I now have to access the app through the App Store update section where it just says open because there is no new update. I have tried deleting the app and downloading again, but unfortunately I have had no success..Version: 7.4.1

Hate the AdvertisementsHate the non skippable ads..Version: 6.7.1

Great app missing a key feature for the iPhone XHas some great TV shows available along with some great movie , not to expensive to rent or buy. Some Prime tv shows are great others not so much. Not a lot of exclusive movies that are great on Prime but I’m sure that will change as time goes on the only complaint I really have is that there was no HDR/Dolby Vision added in the last update. When Netflix has already added support a while ago. And the Apple TV has also just added support for it but not the mobile version. HDR on the OLED screen makes shows look amazing(even the iPhone 8 and 8+ LCD will benefit)shame it’s not supported yet on the mobile version. Hopefully support will be added for it soon..Version: 5.5.1

What’s with the ads?? It’s a subscription serviceThe content is ok, not as diverse as I might hope for but my biggest gripe is the ads. I open the app and ads play, I start an episode of a show or a movie and it plays an ad. Yes I know they are just ads for shows but I am paying for data and don’t really want to pay a cent to watch ads trying to push programs I am not interested in. Where is the option to turn off ads? And more to the point, why isn’t that done automatically when I have the data use settings on the lowest possible to save every possible kilobyte???.Version: 8.21

The app is A DATA EATER I am deleting this app if it does not get lower DATA USEGEHoly man lower the data used by your app it is getting to big for my phone and it does not need to be so large in DATA usage. FIX IT TO BE LOWER DATA USAGE SHEESH. This needs improvements hugely The app is great but takes up all my data from my phone so stupid this to have it take up all data on phones. Lower data use please.Version: 8.11

En français SVPLe contenu francophone est très limité. Je reçois des alertes de nouveautés avec description en français mais les films sont disponibles en anglais et espagnol seulement. Pourquoi? Ces mêmes films sont disponibles en français sur les autres plateformes. En streaming une série de 8 saisons est souvent disponible 3 ou 4 saisons en français et les autres ne le sont pas. Pourquoi? Déçu..Version: 8.18.1

Content downloading in different languageI’ve been downloading episodes of criminal minds to watch when I don’t have wifi and they’re all on a different language with English subtitles! (I think it’s Spanish or Portuguese not sure). Tried contacting help but it won’t go through. The episodes that did download in English, don’t have subtitles (even after I clicked on the option).Version: 8.14

Always out of syncThis app is so hit or miss I love the shows and movies and super cheap compared to the other streaming apps however it seems to always end up out of sync which is super frustrating. Pause go back 10 seconds then back in sync for about 5 mins then repeat..Version: 7.5.5

Terrible quality on fast internetI have terrific internet, have never had issues with streaming in Netflix or Stan, but Prime is just awful. It rarely streams in HD. Right now as I’m watching the audio drops out every couple of minutes, it freezes and buffers every couple of minutes. The videos are often pixelated. I get several error messages when watching. I have to restart it several times in a sitting. I won’t be using this service anymore..Version: 5.1.2

0 stars- Double charged and can’t cancel subscriptionI paid an annual fee and have continued to be charged a monthly fee. I’ve spoken to costumer service and they had no idea how to fix my problem and I’m still being charged! I can’t work out how to stop the subscription either and have paid more than twice the price off the annual fee already! Also the content that in NZ Is average in comparison to the US or even the Australian versions. If you live in NZ BE WARY BEFORE SUBSCRIBING!! NOT HAPPY!!!.Version: 8.5

Good but buggy subtitlesThe content is great, but the app, specifically for the Apple TV, is very buggy. Subtitles will drop and never come back on both my HD and 4K Apple TV’s. Other languages will work, but add soon as English is selected the subtitles once again go away. The only fix is to reboot the Apple TV, killing the app does nothing to fix it. Has absolutely noting to do with the global settings in the Apple TV..Version: 7.10

Gestion des langues déficientesLa gestion des langues est déficiente. Je suis obligé d’écouter des séries en français parce que mon compte est taggué français. Pas de possibilité de changer à l’anglais..Version: 8.9

Decent selection clunky appThe selection is decent and it has good variety but the app is clunky and hard to navigate. Would benefit from being easier to navigate and from a recently watched option..Version: 4.7.1

Not getting new moviesPrime vedio was good when i joined it but now i can see there are old movies in the option and all other movies are on repeat. It looks like i am wasting money every month. And also there should be movies of persons interest for example bollywood movies are very less in the option and there are more Hollywood movies that i dont want to watch.Version: 7.8

Less than user-friendly app.I agree with the last reviewer in that browsing the library available is very difficult. If you need a subscription to a different channel it should be in it’s own section! Plus, sometimes, no, often when I’ve been watching a series I go back and can’t find it when you would think it would be more like Netflix, sitting there in plain site waiting for you to watch it again, but, NO, you have to remember what it was called and go to search and find it that way. And some of the British shows are just difficult to remember the names of because they aren’t names of shows we are used to hearing about in the US. Overall, I love Prime and it’s originals, but this app needs help! Please people, see if you can do what Netflix does-it’s not that hard!.Version: 6.5

NO SEPARATE PROFILES / CAN’T PURCHASE FROM APPI can’t believe there’s no option to create separate profiles under one account (like Netflix) unless I’m just not able to find that option? Because of this it gives me suggestions based on previous views of anyone who’s watched anything on my account. It’ll suggest content related to me, my husband’s & my kids past views when I have no interest in what they’re into. Even more frustrating is how complicated it is to make purchases from within the app or the lack of ability to make purchases from the app. It’s ridiculous that I have to go online and log into Amazon’s website, pay, then go back into the app to watch. It’s been a while but I believe I am able to make purchases within the app when I’m logged in on my TV..Version: 7.7

Buggy McBuggington.First off, on the Apple TV version, you get a look at the interface... which you can’t interact with and then it pulls you out to a splash/logo screen. Then you get put back to the main screen... when it doesn’t crash, which it often does. When you watch a show, it rarely keeps track of where you are and you will find yourself having to search though episodes the next day to figure out where you left off. This is also true for the iPad/iPhone versions. Maybe Jeff can sell off 1/100,000,000th of this fortune to pay a developer to fix their app and servers so this works. The content is a bit spotty too. Some stuff, like the Expanse is excellent, other shows, not so good, but there is generally enough good on there to keep me happy..Version: 8.13

Customer service is crap.I have had nothing but dropped or ignored calls from I’m really disappointed..Version: 8.10

Sound problemsThe range of movies and tv shows available is good, but the sound can get very out of sync with the visuals and subtitles, which makes it difficult to watch. Also dialogue is too quiet and other sounds too loud - we don’t have the same problem with Netflix which we run on the same sound bar.Version: 8.25

Its just ok. Too hard to browse. Too cluttered with ads on screen.Trying to watch Bosch and it keeps going back to the same old episode I watched, 3, now 4 episodes ago. I can't mark it played. It won't save anything I watch. Keeps starting at same old episode. No help online. I think it's an issue with AutoPlay. It started when I let it play through automatically. This is happening w many shows. That and I hate browsing i it. I want to find a movie in SciFi but have to first scroll and scroll and scroll...... to find the category displayed, if it even is. Why won't they give us a genre option in the tabs or somewhere?. Scrolling endlessly to find things is why I very often stop watching this app. I go to one of the other 3 I have instead. This happens daily. This app is generally frustrating and annoying to use. I wouldn't EVER pay for it. I'll never buy a feature either. That they 'sneak' them in and it looks the same as everything else comes across underhanded and shiesty. Its not like this company is hurting for money. But their customers might be and they have no concern for that..Version: 8.14

Meh...Ehshdndjdnddn.Version: 8.4

Apple TVWhere is the Apple TV App?.Version: 4.7.2

AdvertsCan you stop the app from loading an advert when I start the app? I have paid for this so I don’t understand the need to hit me with an advert as soon as it loads, i just want it to load, I’m not interested in an advert. I was on Netflix and I thought I would have a look on prime and see what’s on it just now, but then you’ve annoyed me with a crap advert and now I’m writing a review and at the end of this review I will probably just go back onto Netflix and watch something without an advert when it loads. Idiots.Version: 8.15

Ugly app design , ugly app logo,ugly user interface, Nice-ish movies,good deal wit primeTe He Ugly app design , ugly app logo,ugly user interface, Nice-ish movies,good deal wit prime.Version: 8.9

Treat viewers like they have brains, please!I have been downloading tv shows on this app for about 2 years for offline viewing. Every time I click on a show to watch a show I get the notice about 48 hrs warning and click to continue or cancel!!!!!! Really????? I think EVERYONE knows this by now. Do you need our input at the START of every show for offline watching??? It’s so annoying!!! Why can’t it put that notice in the background??? And I hate that it downloads one episode at a time. Sometimes, it takes 30 min to download 5 episodes. Also, it has been acting strange ever since I upgraded to IOS 13+. It logs me out and deletes all my downloaded shows! I even did a wipe of my iOS device. Problem persists. The app developers are completely tone deaf to the user experience..Version: 7.8

Customer service??I tried to sign up for a free trial 48 hours ago. My account was immediately blocked and I am still waiting to get clarification on what the problem is. I have called customer service twice now in 2 days and no one can tell me anything and have been told I need to wait another 24 to 48 hours for someone else to contact me. How hard is it to sign up for a free trial? I just want this resolved so I can delete my credit card details from this account before I get charged for something I can’t even use...Version: 8.13

Advertising platformIt used too be great. Now almost every show is an additional subscription. This is the most expensive video service on the market. Most shows are already available through your cable subscription..Version: 7.0.1

Prime Video is for movie lovers, WHY???First, you can get a 5 star rating to see how others are feeling about the movie you are considering. You will see right away the year it was made and who is in the cast. Second and my favorite, You can click onto the the cast and get individual pictures of each cast member and feedback on their film history. How many times have you watched a movie and wanted to know who played that character? Prime has made it easy for you to find out the name of that character you didn't know before. Third, lists other movies that people watched that had watched this movie. Often leading to another movie that was just as good. Fourth and fantastic, I can type in favorite actors, favorite directors, specific countries, to get lists of movies I would like to watch for whatever category reasons I want. Fabulous for anyone who wants to do film studies. You can type in about any subject and find movies that will fall into the category you want to focus on. No other video provider offers as many choices in movies, TV, documentaries, series, and anything else you can think of. They have made a point to cover just about everything a home entertainment app audience tastes and needs could possibly want to find. I am a 68 year old retired elementary school teacher and grandma who happens to be a movie enthusiasts. I hope this helps some people decide if Prime Video is for them..Version: 8.0

No Chromecast?Started the free trial and immediately found no Chromecast compatibility. I have a very big TV. I’m not planning on watching any shows on a small iPad screen. I’ll spend my money with other apps that are Chromecast compatible. Once you grow a brain and become compatible to this format, maybe spend some money on marketing and get some customers back. Good luck in the meantime....Version: 6.6.1

0 stars!!!!So I live in NZ, I used the 1 week trial, and cancelled it because it wasn’t that good... and they are still charging my card. I have tried to put through a email in their web form, and they have emailed back but the email address they emailed from bounces back every time I try to reply to it! I then emailed through the web form again to email me from an email address I can actually reply from, and they say I can reply to it, but again, bounces back. Can’t call their contact centre due to the ridicules international charges and they can’t call me. So my card is still getting charged for a service I do not use. I have no subscriptions in my account, and no cards added. It’s horrible. Don’t get it! Disney + and Netflix are way better.Version: 7.7

Cheap but lacking contentIt is cheap and easy to use, but the content is lacking. Also I signed up for the one month free trial and it was an absolute headache on my laptop and I couldn’t get it to work. When I downloaded the app to my phone which worked very easily, I was charged a monthly subscription when I signed in. I paid it as it was only $3.99. However I’m annoyed that I could get my free month and that it worked perfectly only after paying a subscription. I won’t be using Prime again, you get what you pay for..Version: 8.3

ReviewsNeed to be able to have profiles for each person.Version: 8.7

Too much greedI don’t mind commercials in free videos, but if I can’t rewind if I miss something what’s the point. Every time I try to rewind It gives me a commercial. I can’t rewind the movie!!! All due to your greed. Like you don’t get enough of my money. We are already pay for the service you would think you could err on the side of the paying viewer, not the sponsor. Show the price of a video free, free with ads, rent or buy without making me go into the movie page just to find out I have to pay if it want to see it. I realize this is another ploy to force more money out of us, but come on. Do you really need to be deceitful for more money? Just tell me in the thumbnail. So I don’t have to explain to my kid why we can’t see the movie he wanted to see, and I thought was included in my prime dues. Put a dollar sign in the thumbnail so I don’t have to waste time going back and forth between the main page and the individual movie pages..Version: 7.10

Version management confusionThis app is... fine. I don't have any particular trouble finding what I'm looking for, though I wish it did a better job of showing me when a series I've watched has had a new season added vs "we thought you might want to re-watch the seasons you've already seen". The subtitles sometimes get out of sync, which is annoying. And I've been exasperated by periodic "install the new app" splash screens... which turned out to be because I had *two* Prime Video apps installed, the newer one having supplemented rather than replacing the original. Rather a shame the warning message on the older app couldn't have been made to say "open the newer app" after I'd installed it, instead of continuing to direct me to the App Store..Version: 7.8

Great app, but no cast option makes it not usableThis app is great, but is not really usable as there is no cast option present. I am finding difficult to use this at home, as i am not able to cast to tv which other competitors are providing. If you wish to watch films using small screens or using laptops or other internet connected medias, please go for it..Version: 6.5.1

Inconsistent - poor communicationI’ve generally had good experiences with the Whole Foods grocery delivery but recently had a bad one. I ordered food almost 24 hours in advance of when it was expected to be delivered. By 10pm when it hadn’t arrived (it was scheduled to be delivered between 7 and 9pm) I reached out to customer service who told me the order would t be delivered because all the items were unavailable. They directed me to a Whole Foods phone number that directed me back to Prime service. When I finally got someone on the phone they told me my order wouldn’t be coming that night but would come the next day. If I hadn’t contacted customer service there would have been no notification that my order wasn’t coming. If I had known earlier I could have gone to the store in person before it closed. Instead I was without food. I had received texts throughout the day updating me on my order indicating a shopper was filling it. The online order status marked it as “delayed but in its way”. I was woken at 1am by a text saying my order had been cancelled with no explanation..Version: 8.18.1

Designed to waste your time....Not only do the pictures change but also the titles to some of the films. When you’re looking for something to watch, every time you click on a video, watch even just a few seconds, realise it’s rubbish or seen it before, exit and return to the list, the list has refreshed leaving you to start from scratch. Not just scratch, but a different starting point amongst a bunch of slightly different categories. To make things worse most of the videos are listed in most of the categories, most of the categories include videos that don’t belong in those categories and even if you only watch a few seconds they appear in your watch list. I.e. if you want to use the watch list you have to constantly delete entries of the videos you bailed on for whatever reason. Many of the paid for videos are not in English and don’t say that in the summary. This app is extremely frustrating and clearly designed to give the impression that there’s a lot more to watch than there actually is. The truly annoying feature is the suggestions, they are heavily influenced by everything you click on, particularly the stuff that turned out to be of no interest. And to top it off there’s a “because you watched <some film name>” category that frequently includes the film <some film name> listing..Version: 8.20

No directory/index?What is most frustrating with the whole setup is the impossibility of seeing exactly what movies and programs are available. It is almost as bad as watching broadcast tv without looking at a schedule. It reminds me more of a labyrinth. A selection of programs are displayed, but too bad if you want to see all available choices. It’s easier to spend my money on buying sets of dvds of worthwhile content..Version: 7.6

Cast icon not visible or appearing in the app for last 3 days.Tried restarting the device, Chromecast and also checked for any updates on both my device and Chromecast but no use. I am unable to cast my videos to Chromecast. Very poor user experience as this happens very often..Version: 8.19.1

Works well but...Please either remove all that x-ray junk or make it possible to disable. It makes the UI horrible..Version: 6.7.1

Application was NOT fully tested before fieldingThe features of the app that I have checked out, so far, are pretty slick; however, when you run across an important feature that falls flat and simply doesn’t work, it is quite frustrating. It is obvious that the “contact the seller” link that is provided in the order status section wasn’t tested (incompetence), or the engineering leadership identified the problem and released the product with a known flaw (ethically corrupt). When one clicks the link, it does not perform as expected, as it displays the tracking information for the order, not the contact information for the vendor. Having an autonomous and fully automated ordering system is great, but when there is a glitch and you cannot contact a human being to intervene and correct the problem, you quickly realize that Amazon’s goal is to completely eliminate human interaction. FIX THE PROBLEM..Version: 6.5.1

Cannot watch any movesThis app has been an absolute waste of my time. The only benefit of downloading this app is legitimately downloading it - to watch the movies you want to watch require an additional purchase after paying more than $100 for amazon prime. This app has been an absolute waste of my time and money and I will no longer support amazon and their delays as as a result of my dissatisfaction towards this app..Version: 8.11

Needs chromecast support!Browsed around content seems great but I need to be able to watch on my TV like all the other streaming video apps..Version: 6.3.1

Not workingI had the app before and it was working fine but now it suddenly stopped working. It just doesn’t want to open.Version: 8.18

AdsSo I’m paying for the service, why am I paying for ads too!? I don’t want to pay for commercials and ads, it’s so annoying!! Imma keep my prime cause I wanna watch out Big Brother but seriously the ads so annoying! Especially when you’re paying $22 a month.Version: 8.14.1

Irritating previewsStupid previews that spoil an otherwise good experience. There are some excellent shows with some really bingeworthy episodes. I appreciate the effort by the shows producers when the theme music and credits are clearly designed not to intrude between episodes. The eerie music comes on at the end of the episode, there are a few unobtrusive credits, the screen fades and you are tensed awaiting the next episode and suddenly some idiot starts shouting about football and the spell is broken. In my understanding about modern media you can pay for it in one of two ways. Either by watching an advert or by paying in money. If you have to endure adverts when you have paid for content then you are paying twice. I will be switching back to Netflix..Version: 8.14.1

Missing FeaturePlease please please provide imdb rating in the app as well. At the moment we can only see it through the iphone browser. So l always have to log in through the browser then browser takes to the app and then app takes me to my LG Oled. Prime video app in LG tv doesn't show the ratings either. Many many thanks.Version: 8.27

Pre-roll ads are incredibly annoyingThis would be great without the ads..Version: 6.9.2

No recently watched option- DO SOMETHING about it !There is no recently watched option if you want to go back to shows/movie that was just being viewed. You have to type the name in the search bar and just hope you remember the name of the movie that you were watching. So annoying and I don’t understand why it’s set up like this..Version: 7.7

Not optimised for iPadsOkay content. Can’t see trailers for everything available, so I have to start watching to suss out if I like it? No favourite list, just a watch list. Should have different categories as well, very limited in category choice. The whole interface seems too complicated compared to competitors on the market, room for improvement..Version: 8.22.1

NOTHING IN HD ON THE APPI have 100mbps+ connection at home and on either the iPad or iPhone app no video content will play in HD. I have set all the settings to ‘Best’ quality and i am using wifi connection right next to my wifi router (dual band AC router)... everything is grainy and pixelated. Absolute rubbish streaming service!!!! I will be cancelling subscription within my 7 day trial and simply downloading the GrandTour in HD after it airs. You try to do the right thing and pay for a service and it’s useless. Get your act together Bezos!.Version: 5.0

No watch history across devices.Kind of pointless when you can’t view your watch history across devices and family members are not responsible or accountable for their viewing habits. Will return if/when this is addressed. I do not want to CONTROL the household through parental controls. I would prefer transparency instead. If I have to turn on restrictions, I can not justify paying for it..Version: 6.8

BadHalf of shows on the app you either need another subscription to watch or you have to rent it on amazon to watch it..Version: 8.9

Show that we’re free but are now not freeSo I was watching Spider-Man into the spider verse then I decided to watch it again but it cost money and spider is my favorite so can you just not make spider far from home cost money please I find it quite annoying Netflix you don’t need to pay to watch a show you just need membership but for prime you do need to pay for shows even though you have the membership I think Netflix is then prime plus there is good show for 8+ so I think you should add the amazing world of gumball or teen titans or Johnny test add more 8+ shows I know this will get more people getting prime video.Version: 8.16.1

The “other” aisles at BlockbusterI love Prime and enjoy Prime Video. The big issue is that there is just a ton of stuff on Prime video. And I don’t mean just movies and TV shows. There is literally audio visual stuff or junk just floating around in random categories. Which brings me to the next issue, categories and genres. The Movies and TV shows (that aren’t Prime originals) are often tagged incorrectly or not at all and just float in cyberspace until you just search the exact name you’re looking for. Prime Video needs to change up the algorithms they use and clean up this mess. I also recommend setting a long list of parameters that are required to be entered prior to ANY motion picture work being added to the Prime video archives..Version: 7.5.5

Good selection but poor app experienceI thoroughly enjoy the selection of tv shows and movies prime video brings. add ons, especially the HBO add on just heightens my experience. despite this, the developers have plenty of work to do with the app itself. it works just fine on the tv but the app is another story. often when i start a new episode the pause screen remains while the video continues to play in the background. i try to tap to make it go away and nothing happens. i try to tap anywhere to make it do anything like press back to return the home page or press pause and nothing works. i even exit the app and close the tab and the audio continues to play in the background. even turning off my phone it continues to play for several moments after. at first i thought it was just my ipad since it was an older model and has a history of issues but i continuously had the same issues on my iphone. not the end of the world but certainly annoying.Version: 6.8

Apple TV app doesn’t workApp works on my iPhone but for some reason can’t sign in on the Apple TV app. When I install and open, it already recognises I’ve previously signed up as it has my profile name ready for me to click on When I go to click on a movie to play, it brings me to the trial sign up page. I sign in, and it just loads forever. I’ll try again and this time it will tell me I’m already signed up. I can’t get past this stage. I’ve uninstalled and reinstalled only to end up at the same place, the sign up to the 7 day free trial. Works fine on my phone. I’ve just air played one movie from my iPhone, which I Shouldn’t have to as I have an Apple TV. Can anyone suggest a solution. I’m pulling teeth out here. Thanks..Version: 8.17.1

If the was an option for zero stars......So I paid for that $3 for 6 months and it was going ok... but I decided to take my card off my subscription so it won’t charge me when my subscription is up. So my subscription doesn’t expire till February next year... but now I goon the app and things I downloaded have been deleted and I can’t watch anything.... to be honest I only got this app to watch the grand tour and I can’t even do that........ want my money back please or the rest of my subscription so I can keep watching the grand tour... not happy with my experience.Version: 4.8.2

AddsIf I wanted adds on my video I would have used YouTube so please for flipping sack SToP the ADDS PLeAsE.Version: 8.11

Badly organisedToo many adverts for its own free content, which seems pointless. EVERY episode you watch has an advert start first you have to skip. Added a ‘free with prime’ button. Better than nothing I guess, but it likes to reset as often as it can. But doesn’t work properly when you do broad searches. Searching. Well this is a mixed bag, when searching say “comedy movies with prime” doesn’t seem to be a logic to it, some blockbusters are hard to find and some terrible b-movies appear first... Organising. Both Netflix and Nowtv out you to shame. The sections are not great to navigate, plus when you are just browsing then select a film, then go back....boom...lost your place and have to scroll through the list, or maybe the list has disappeared and is pages down. Suggestions after a film - well shock horror most seem to be paid options. Needs work still after all this time..Version: 8.27

Improvements neededI was a little confused when I saw there was a new Prime Video app but after the original app said to switch over, I did so. I suspect they need to look into their log in screen as I had issues getting past it. Once I typed in my email and password, it asked me to type them in again ‘for better security’ along with a CAPTCHA box to complete. Once it accepted those again, it took me to another screen which said that I must enable cookies in my web browser despite the fact I’m on their app? This happened about 5 times before finally letting me log on. At one point I questioned whether it was me putting in a wrong password but I checked (it was correct) and also it tells you with a little error message if you have the wrong password. Aside from that, it would be great to see Chromecast support. Otherwise, it’s a pretty pointless app to have on your phone other than for travelling purposes..Version: 6.9

Poor memoryNever remembers what episode I’m up to, especially if I go between Apple TV and iPad! It also gets stuck on an episode for 5-10 episodes before it moves on to where I am really up to, I find this really annoying, especially since I am not good at remembering the episode number myself for every show I’m watching. I feel this is a simple feature that should always work regardless!.Version: 8.12

Amazon prime kinda sucksThere’s good shows but why do I have to watch a 30 second commercial half way thru every episode . If the show is worth watching I’ll watch it later . I’m currently watching rick and Morty why are you showing me an 30 second advert about real housewife garbage . Wish I didn’t pay money for this ..Version: 8.11

It’s good but very limitedI wanted to see if i can watch JoJo's Bizarre Adventure or Dragon Ball (say what you wanna say) It’s not on there. Doesn’t mean there isn’t other good shows it’s just that it is super limited.Version: 8.11

Good original content just let down by bugs and issues with moviesLove the original content provided but constantly have apps crash and movies that are meant to have subtitles in certain spots to translate are missing, the only way to have them is to turn on subtitles for the whole movie.Version: 8.1

It’s okIt’s good, but having Apple TV support would make this app/service way more useful!.Version: 4.7.1

Ads for a paid serviceYou pay for the service and still get unskippable ads. Completely unacceptable..Version: 6.7.1

Good but annoying bugs or intentional??? Would be 5 ⭐️ otherwise.I like the update in this and looks like a far more familiar Netflix type experience that is easy to navigate. Love the free to me toggle switch which filters the paid for content out - particularly good for the kids as I was sick of having to let them down and tell them it was to buy only. Almost to the point where I was going to switch completely to Netflix so a great improvement. The profiles addition Is also a game-changer. Really helps having separate profiles in a family household. BUT, a really big irritation with this update - when scrolling through genres and subsections, if you tap in to read the blurb for a movie and the go back, it annoying moves you down the screen and the re-orders the content in that section. This means you have to re-scroll back through titles already scanned. Is this a bug? Or is this done on purpose to show more content? Either way it’s really annoying!.Version: 8.10

Needs workSo we have (finally) been introduced to profiles- which is great as I live in a big household. I’ve managed to make other profiles for whoever is watching- but there is NO OPTION TO SELECT A PROFILE ON APPLE TV? Which is kinda dumb! Would be good that when this (finally) works there is an option to select a profile picture too? Kinda feels like MSN Chat with those out of date logos? I also note that when using my phone there is an option to only display free (included with prime) movies and tv shows- but again THIS FEATURE IS MISSING FROM APPLE TV! If you want to compete with other streaming services then please wake up!- it’s 2020 not 1996!.Version: 8.9.2

Casting functionality needs to be fixedGreat content and easy to use, however it constantly fails to detect chrome casts despite every other app that has some form of video player finding the chrome casts perfectly fine. I’ve wasted too much time resetting devices, changing wifi, disconnecting and reconnecting, etc.. trying to get it to find the chrome cast, but it usually results in me just watching something on Netflix instead..Version: 8.20

Australians don’t botherIt’s utterly terrible you can’t watch anything because it’s not available in our area. Also asking for extra subscriptions for things like the HBO channel at a cost too big to consider paying for especially because all the best HBO programs also say “not available in your current location”. That is the same for any in app extra subscriptions. Worst streaming app I’ve seen yet. If I could give it 0 stars I would..Version: 5.1

Options & DevicesI like the quality, features (on phone, your able to see the music that's playing during a spacific scene and all the main characters. Along with the seasons and episodes your currently on (if it's a TV show)), and I like the modern slick design. I don't appreciate the options (some movies you still have to buy or rent to enjoy) like 'The Grinch' among others for now. They have others available...that came out in 1920s but not the newer ones available! It has been frustrating that I have to watch on my phone for most of the features and am absolutely not able to watch anything on my laptop. I think it would be nice to have the same features available on Apple TV and so on. Lastly, it would be nice to be able to create multiple accounts for multiple people under 1 main account. Hope this helps! I look forward to seeing the changes in the future..Version: 6.5.1

BankIf you are from nz, block your card if they dont cancel your subscription. Call your bank and cancel your card. The longer you wait to cancel it, the more likely it is your bank cannot stop the transactions being processed even if your card number isnt changed.Version: 8.3

No service assistance despite promises.Streamed successfully for the first hour or two. Then almost without fail, no matter what the program being watched, the content would drop out into ‘buffering’ mode then give an error message, and stop completely. Really, REALLY annoying. Tried Customer Support, had to spend an hour going thru all the options we had already tried, no avail. They promised to call back - but only did so, once, well after bedtime NZ time. Despite efforts to reconnect with them, - silence. Useless. I have withdrawn my sub, needless to say..Version: 8.0

Bad content and bad streaming qualitySigned up today. Started watching a show and it took 3 hours to watch a 43 min show. Streaming was start stop despite being on NBN. Other services stream well so this is a waste of money. Will be cancelling tomorrow. Not even worth $6.99. Tried calling them and received the worst customer service with a Filipino who could not speak Understandable English. Please be careful spending money on this. It has near zero unique content. All content can be found on Foxtel or Netflix so there is no point having this.Version: 8.4

Takes up memory in phoneDon’t know why it’s about 450Mbs of memory for this app on my phone when Netflix is only 200Mbs! Should have a look at that and try to make the app Mbs size smaller and when you goto a category to add a video or show to watch and hit back arrow it goes right to the start not where you left off with the film you add, it’s so frustrating! Get some better coders!.Version: 8.11

Rough start. No support for TVI have a 2G Apple TV. I have two different chrome casts. That should be enough. But it’s not. Amazon needs me to buy THEIR proprietary stick for each of my TV’s.Version: 7.0.1

Good content, buggy TV appLoving some of the original shows, but the subtitle bug on Apple TV is an unending source of frustration. The setting doesn’t hold on Auto, and changes to other languages, or sometimes stops working altogether, unless you stop playing, set the subtitles to a different language, then set it back to Auto, exit the video and app, enter again and resume. You need to re-do this process every time you pause the video, or after ever episode. Especially frustrating for shows like Man in the High Castle where you need Auto subtitles on quite a bit..Version: 8.3

Connectivity issuesI use this app to watch shows on the train on my commute to and from work. There is little to no internet on said journey so the whole point of using this app and downloading episodes is to watch them when I can’t do anything else. There’s 2 huge issues that are winding me right up, both internet related. Firstly, you need internet to load the app as it tries to run the home page first meaning it can take 10 mins of watching a circle before the app even opens. Secondly, I keep getting internet connectivity error messages on episodes that are downloaded! They are already downloaded so why the hell cant I watch them without internet. Please sort it out!.Version: 6.9

Pretty crappyIt’s ok if they have what you want there and then but if you’re watching a series and they decide to take it off their list then that means you have to find it else where or pay to watch at like £2.50 per episode. I know nothing should be free but we pay a subscription and I don’t like that I’ve got to season 13 of a series and by the time season 14 came out now none of it is watchable. The prices per episode is enough to make someone want to type “watch for free even if it’s illegal” into google. Like put the prices down and maybe these actors wouldn’t complain so much that people are streaming for free, get more realistic and maybe people will buy the product..Version: 8.15

Stop being so sloppy.Previously had no issues with the app and loved it. Now (on iPad Pro 10.5”) my Date and Time, and Connections and Battery in the top corners won’t disappear when I’m watching something. I’ve tried everything. It’s annoying. Please sort this out ASAP..Version: 8.11

Could do betterGreat variety of movies and series! But! The subtitles have mistakes -meaning various symbols appearing instead of letters! For instance, @ appears in front of each and every word. Plus, some words have no space in between making it impossible to read them when needed. The reason why though I would not recommend it is because you only get subtitles in the language of the country you sign up. So if you have a friend or family member who doesn’t speak the specific language of the subs and the movie, it is not movie night for you..Version: 8.2

AdsI am paying for Amazon Prime TV and yet I am still subjected to ads between episodes. Netflix does not do this. Step it up Amazon, you have a lot of competition, please don’t make people who are paying for your service watch ads. I don’t care that I can skip an ad a few seconds in, the ad is still annoying and disruptive. You have the potential to be pretty awesome but there are some quirky things you are doing that is driving consumers away..Version: 6.9

No CastDisappointed. No option to use with chrome-cast or anything..Version: 6.2

Complete junkThe app crashes anytime you try to watch a show. It will work for a bit, then the movie just goes to the info screen, click play it play 2 second then back to info screen. Completely unusable and makes membership a rip off. Restart iPad or re installing app helps for a few minutes and if you change shows it will play for a short while. Don’t get Prime if need to watch on iOS. So annoying..Version: 8.11

More the service than the appMy grievance is more with the Prime Video streaming service than the app. The layout and design, is very simple and intuitive, although searching by genre is more complicated. I just don’t understand why they feel the need to include things that don’t come with the service. If I’m already paying for a subscription, why should I have to pay additional fees for what is newer and popular, I don’t know another mainstream service like this that does the same. If I’m paying for a streaming service, I want to be able to watch whatever is shown to me, not promised better movies for even further investment. I don’t know, just feels like common sense to me..Version: 8.0

Search not working & movie titles should be sorted with alphabeticalWhen I search any movie with title , it gives all other results except What I searched for. I don’t think it’s search meant for. And also very hard to identify the latest movie updates (day/month wise) and also it’s recommended to see the titles with alphabetical order, so it’s easy to find a movie..Version: 8.0

Where's my library?!?I know that you guys just love to introduce Prime content, that's pretty much useless abroad. But removing My Library, you know, movies that I bought and that I own, seems to me like adding a new bug, not fixing anything tbh. Just creating chaos out of the completely fine app. Maybe by intention. ============================== After contacting customer support turned out that since I'm abroad, the app just told to Prime that my country isn't the US anymore. That switched country and bought movies disappeared. Huuuuuuuge bug. Bought movies are just like original DVDs or Blue-rays, played on let's say US Blueray player. They must be playable everywhere. And please don't make automatic software decisions before asking user is that really what user wants. Those are mobile devices that we're talking about, meaning they're moving, sometimes across the world, not only across the US. Something to think about Amazon's PMs..Version: 5.5.1

Love the app BUT....The app is great, I'm not gonna lie about that! My only issue & complaint about it right now is that, it just recently had an update & we now have profiles for multi-watchers within the house, which is great -- EXCEPT for whatever reason the new update & AppleTV seem to hate one another!! If you've let your screen saver come on, or you've gone from another app to Prime Video, good luck with getting it to open without having to restart ur entire AppleTV; PV literally sits on the screen that reads "Prime Video" trying to open the app & can't get past that point.. I've gone through everything troubleshooting wise & nothing has resolved it so IDK why it's having this issue with AppleTV but I hope it gets cleared up ASAP.. Once that happens my review will go back to 5 🌟stars!!.Version: 8.12

App GlitchesI’ve been using the app for about a month now and when ever I get to the last 5 minutes of an episode it stops working. I exit the episode and it doesn’t register that I’ve watched it. I have to fast forward to where I was and it continues to have this issue a few times before deciding to work. Not sure how to fix this problem as it happens every episode..Version: 8.18

Where’s the rest?Where’s Prince of Egypt? Where’s Joseph King of Dreams? NOT AVAILABLE IN NZ!!! I honestly hate this. The fact that you have limited content restricted to certain countries is so disappointing and I don’t understand it. I would not download this app unless it was free (which it is) You’re contents pretty outdated but would be great if you actually had stuff available in New Zealand 🇳🇿.Version: 8.15

Not ready for PrimetimeApp has gotten increasingly more and more unstable in the last few weeks on my 4K Apple TV. App hangs on loading. I have to delete it and reinstall. Auto play on TV episodes is hit and miss as to whether or not it’s going to work. There is no autoplay setting that I can find in the Apple TV app since the addition of profiles. While we are on the subject of autoplay, the “are you still watching” is a nice feature but has horrible execution. The counter is apparently set to trigger after a certain number of episodes instead of on a timed interval. When you have a 4 year old wanting to watch Sarah and Duck and each episode is only 6-7 minutes you end up interacting with the app every 20 minutes or so. It would great if it did a timer/episode which ever is longer..Version: 8.12

Content good, layout rubbishI prefer every other streaming service to this one, the layout is entirely non-intuitive, it is slow and long to navigate, it is not overly clear what is what on the home screen, shortcut buttons are hidden in the corners, in between every episode I’m shown an advert and not and avert that would be funding prime, an advert for prime! Fast forwarding through anything always goes too far or not far enough (I guess this is why other steaming services use 10second skips). However, the content is good. That’s the only reason for a second star, my rating is for the app far more than the content..Version: 8.2

Updates PoorEvery time this app undergoes a significant update my downloads are left in a mess and my ‘viewed progress’ is lost. An example, from the last update. I had American Gods S2 and The Tick S2 downloaded onto my iPad. I had been watching American Gods, deleting downloaded episodes as I watched them. So before the update I had two episodes (7 and 8) of American Gods and all episodes of The Tick downloaded onto my iPad. After the update, The Tick has totally disappeared from my downloads and all episodes of American Gods have reappeared, none downloaded, all queued for download. It really is a mess. Luckily I now know to check before I start my regular business travel - otherwise I would open the app expecting to find my downloads and find them all missing. I also wonder whether they actually get deleted or whether the app just loses record of them so they are still on my iPad taking up RAM but unavailable to watch or delete..Version: 6.9

Canada Prime ServiceA very small number of videos are available for view in Canada.Version: 8.10

HeadacheI love being able to watch shows and movies. But there is a big problem in two different departments. One there is no sync between my account on my Apple TV with the app. For example with Netflix whatever I watch, add to my queue etc. is reflected on my account on my Apple TV. In other words what I watch on my Apple TV I can continue on the Netflix app right from where I left off. I Started watching a show on the Apple TV prime video app and transitioned to watching it on my phone but it was as if I was starting over again on the app from season one episode one what a headache. And the other big problem is the Prime Video app more times than not will restart the episode from the beginning when you go back to continue it. Extremely frustrating..Version: 6.8

Decent content but ads are annoyingListen, we’re already subscribed and paying for the service, we don’t need the unnecessary and annoying time-wasting ads between every episode of a show I’m already watching on the platform. You already advertise successfully on the main interface, any more is indicative of a needy/greedy approach which isn’t conducive to a great use experience. Quit wasting more of our time..Version: 8.11

Too buggyA lot of times doesn’t play downloaded videos while offline.Version: 7.5.1

The app and TV login is an utter painIt is really frustrating to get to log in on a smart TV (it won’t even when the correct details are used...... so what is the point) and the App does not like the iPad keyboard for tasks ...... such as writing reviews. The point blank refusal to log in on the smart TV are likely causes of ending my subscription.Version: 7.8

AppleTV CBS all access commercial break problemWhen watching a show with CBS all access on the prime video app on my appleTV. The commercial freezes and the video stop or sometimes goes all black, but the sound continues. You can try to quit the app and go back and it will make you watch a lot of commercials but freeze again, if that doesn’t happen then the time bar get strange, you are at 75% but it is at the start of the show and you can’t fast forward. You will need to restart the appleTV and the. Open the app, start watching the video fast forward to the place you are at... watch all the commercials for the first and second break and the show will start where you left off. Then for each new commercial break it freezes and you have to reboot, it seem like I watch 100 commercials for each episode of Lower Decks. Help.Version: 8.14.1

My reviewThe selection is decent but the app never remembers where Iam in a season so I have to scroll through the season trying to remember where I left off. Also even tho I’m something like $10 a month to use the app I still have to watch adds for amazon prime original content seems like a cheap move to me. The only thing about the app that is better than Netflix is the selection which still isn’t that great..Version: 6.9

Good enough but not great!I find the layout of the movies a bit awkward. I wish for example when I want to look at my watchlist it would show thumbnails on the entire page of nothing but my watchlist. Same with the different categories of watch next or any other category of movies. I hate swiping from right to left to have to go through a bunch of movies to find the movie I am looking for. Good enough of selection of movies, never enough. Like to see more foreign films and independent films. Also would like to see them get rid of the ludicrous restriction of the prohibition against watching videos outside the country. Why do they care if I watch it in Utah or if I watch it in Japan? I have paid to watch the film. They certainly should be able to work around this legal technicality which is absurd! That’s when I want to watch my movies the most, when I’m outside the country. Also I think they charge for way too many series and films when I am a Prime member. They vast majority should be free..Version: 8.18.1

Bad quality and waste of moneyI didn’t like they have all old no new series.Version: 8.10

Casting problems, video bufferingI just got this app today, and so far. I am not impressed. I have so far tried to watch two separate movies, and each time, it buffers after 9 minutes and 30 seconds. I then realized that in order to get it to work. I have to stop casting, stop the movie, and then restart/refresh the app completely. This is super frustrating. How am I supposed to enjoy this feature, if it doesn’t work properly. Definitely need to do some upgrades, or/and bug fixes. As far as the options, I think it’s pretty great that you get to watch many newer or popular shows and movies. So that’s the only reason I gave this 2 stars. I think if they fix the problem, then I will be able to give this a better review..Version: 8.10

Amazon StackGood app with great shows, but if I’m paying for it I don’t want commercials..Version: 7.0.3

Good. But if you like to watch a series, be warned.Good range of programmes and a good app. My -2star niggle concerns a series and continued seasons. I like to get stuck stuck into a really good series without the annoyance of, as with tv, waiting a week for the next episode. I have started watching some really good ones, however, Prime runs for example three seasons inclusive then you have to pay for the last two. This is quite a thing of theirs and it’s happened on about 80% of the programmes I have watched over the years. There was even one series where there was a season in the middle of several seasons that was not free. I simply will not panda to this dishonourable practice so I do not buy on principle and suffer the annoyance. Buying films I don’t have a problem with it’s a one off payment now and then of a few £ but to buy a whole season or two at a couple of £ each episode gets expensive. Netflix do not do this..Version: 8.25.1

Crappy cast functionWhile all other applications works perfect with chromecast, prime video isn’t even able too show the cast icon..Version: 8.14

Why should I report an issue with Amazon Prime Video?

  1. Pulling issues faced by users like you is a good way to draw attention of Amazon Prime Video to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Amazon Prime Video customer and are running into a problem, might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Amazon Prime Video.

Is Amazon Prime Video not working?

Amazon Prime Video works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Amazon Prime Video.

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