My Disney Experience App Negative ReviewsDisney

My Disney Experience Negative Reviews

4.6
4.62087 star

Total 156 Negative Reviews

My Disney Experience App Complaints & User Negative Comments 2022

My Disney Experience app received 156 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Disney Experience? Can you share your negative thoughts about my disney experience?

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My Disney Experience for Negative User Reviews

Looks amazing but doesn’t work how you’d want it toI find myself getting really annoyed at apps these days that look really good but don’t actually work for the purpose they’re meant to work for. We’ve booked everything directly through Disney, Our profile has park tickets, hotels, flights all included in the package. But for some reason we can’t do half of the stuff we need to do on the app, it makes the simplest of tasks seems so difficult and in 90% of the cases I end up having to call the support line because I can’t do what I need to do on the app. Every time I log in it tells me my password is wrong so I have to update it every time. It also tells me I don’t have a park reservation attached to the booking (even though on my profile it literally shows me my ticket numbers) Because you now need to book park passes in advance (which is a ridiculous idea in itself) we have to book them through the app, but I try and choose the park passes and it takes me to a page to buy brand new tickets. I’m in the UK so I think that effects the app for some reason, but there is something fundamentally wrong with this app that needs fixing. This app was made purely to look good in adverts and not to actually make anything easier for anybody. About to get on the hold queue to their support team again because it doesn’t work.Version: 7.2

Rude assistantAfter a longer than anticipated queue on the alien saucers ride, a ride I had not been in and did not understand the etiquette. The family in front of me was making enquiries with one of the assistants I thought and so I moved past them and into the area where you enter the ride. An assistant cane over and was really rude she spoke to me like a child in front of my child and the rest of the queue. Ending with her pointing and telling me to get back in the queue and stay there until I was told to move. I did not deliberately break the rules and there is no excuse for the way she treated me.Version: 4.13

Really not worth the hassleThis app has been nothing but problems. Supposedly able to link two peoples account to see photos, fast passes etc. Even after ringing the help desk to sort this out the accounts still aren’t linked, photos won’t share and only one of us can see the fast passes, and the other can’t see all the ticket holders! Then linking the magic bands were nothing but hassle, saying that the passes were already linked to an account which obviously isn’t true. Really not worth it, very unhappy with the app that was supposed to make the holiday a “breeze”.Version: 5.1.1

Worst appThis app never works, I’ve tried uninstalling it and reinstalling and still won’t work. I open app and it freezes... every time!.Version: 5.6.0

HorribleGreat app to download if you want day long headaches and stress. genie + is a waste of money and does not work, you can only book one activity per 2 hours?? so stupid.Version: 7.2

TerribleMost difficult app I’ve ever used in my entire life. Not user friendly whatsoever..Version: 7.2

Holiday at Disney worldWait times, wait times, wait times... need to limit the amount of people into the park daily so everyone gets a go without having wait 70% of the day in lines...Version: 4.17.1

Amazing for planning your tripI downloaded the app and think it's amazing. You can link family and friends to it and plan dining and other things to do from it. Make sure you upload it as soon as you book your trip and sync your holiday to it and book any Fastpass+ events you want to do ASAP as you can book them 180 days in advance. If you are staying on Disney property, don't forget to preorder your magicbands which you can personalise. Fab all round and cannot wait to use the wait times 'live' on our trip with free wifi in the resort and parks. I have been disappointed with the usability of the app on this trip. I have had to call the helpline to sort dining and book Halloween tickets..Version: 5.4.0

Confusing beyond beliefI did not expect this from Disney, as the experience on the app is complicated, disjointed and everything NOT Disney!! Not even sure what Disney Genie Plus is for, paid for it but again what it is for who knows?.Version: 7.1

On the edge of Galaxy’s EdgeI love Disney World! It’s my favorite place on planet Earth and I come here from out of state at least 2-4 times a year. I came here this time specifically to go to Hollywood Studios to experience the new attractions, Star Wars: Rise of the Resistance & Mickey & Minnie’s Runaway Railway. I was informed that we had to do a virtual que for SW: ROTR at 7am or at 2pm. We asked a very helpful Disney cast member about how to get to it on the My Disney app. At exactly 1:59pm I waited at the que so I could be on time to join and not 1 second after the clock turned to 2pm all the ques were full. This was the main reason I even traveled to Disney World on this particular trip. I even booked our stay at the Disney Four Points Resort so we could have a very merry Christmas trip (which we still are), but this was very, very, very disappointing, especially for me because I am a huge Star Wars fan and I was really looking forward to experiencing this attraction. However, I fullyunderstand the times we are currently in due to the pandemic so I will still make a magical day out of the wonderful place Disney World is. I just wish there was some way I could’ve experienced this awesome ride..Version: 6.9

CrashingContinues to crash, iPad and phone. I was so looking forward to using this app while on our trip.. but I can’t trust it to work.Version: 5.7.0

YikesSo, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often..Version: 4.19.0

Can never log in!!!!Absolutely appalled with this app. It obviously can’t handle the traffic. Try for hours to log in and can’t, then when I do get through all the fast passes for our days 60 days ahead have gone!!! As of spending thousands on a holiday wasn’t enough we then call and spend 2 hours at a go on the phone to services to book things instead! Meant to be looking forward to this holiday, I loved Disney as a child but all the fun is being sucked out of it with the booking booking booking efficiency maximisation science they have got going on - whereas in actual fact they can’t cope with the traffic for everyone to book!!.Version: 4.18.1

AppApp hard to navigate.Version: 7.2

You need to hire a travel agent to visitDisney has kind of lost its zest. If you plan to eat while your there everything has to be reserved on and off the properties. I also added everything to the app and had to stand and line and do the entire process all over again while at the 1st park. We are used to the lines by now but it is very unfortunate that there isn’t a way to healthy unless you reserve a dinning seat and even then the options are limited. We are traveling with a vegetarian so we had to run to Publix in order for them to be able to eat. Also being a smoker which yes is taboo but there were no signs saying you can or cannot smoke. I asked one of the staff members who were very helpful. But she mentioned ppl just light up and then it’s a whole thing. Well how are ppl who do smoke supposed to know? I understand we are coming out of covid and staff is limited but for what you are charged I am not sure it is worth doing more than once anymore. We celebrated a 6 year old birthday I was hoping it wouldn’t have been so hard to just eat. Maybe next time we will do groceries if we decide to ever come back..Version: 6.20

International shippingShopping @ Disney springs spent an hour getting all the Christmas gifts together for the family that we cannot buy in Oz. Processed payment filled out all the shipping documents only to be told Disney couldn’t ship out goods to Australia anymore from Florida..Version: 4.15.1

Huge crowds huge wait timesWe have a 14 day holiday and finding unexpected huge crowds and wait times around 179 minutes for some rides! Needless to say we have not been on many rides. Even the shows doors have been closed as full and advised the wait line is but fir the current show but for the next one! Altogether a rather disappointing trip so far. Having said that, we did manage to get on some special rides in Hollywood late before closing so perhaps that is the way to go - get there late and stay to the end, despite the unexpected cold weather! Wrap up warmly as temperatures vary from day to day..Version: 7.2

Walt would be turning in his grave.A total piece of garbage. For the prices being charged a better up is a must. Shame on Disney. So busy trying to make money that they have forgotten about the customers. Shame on Disney..Version: 7.2

It’s poor slow and all but useless in the park.On the day I used this app, it was really poor and didn’t really do much of any use. This could be due to the park being rammed and having poor connectivity or perhaps the poor food at the park made the app sick. Nothing Much worked on that day, even the rides broke....very frustrating when you Q for 40 min and use up you fast passes to get sent away! Micky made no Friends on that day, but he sure made a lot of money out of all those people spending there day in the Q for well over $100! I so wish I had stayed at home..Version: 4.10.1

Low grade entertainmentStupidly crowded with poor attractions. Whole park is in a time warp. Ticketing and fast pass is a farce and all the staff look like they would rather be working at Universal Studios. Disney can afford to sleepwalk along as millions will visit even though it is rubbish..Version: 5.7.0

Genie+ not a good GenieThe app it’s good but Genie and Genie+ it’s not good at all. Not easy to understand and hard to get Lightning Lane..Version: 7.1

Waiting to be impressed.We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen..Version: 4.8.1

LoopTrying to make reservation in app. Just keep being looped back to same spot frustrating!!.Version: 7.2

LandscapeIt would be nice to turn iPad to landscape orientation.Version: 7.1

FrustratingCouldn’t link tickets.Version: 5.3.0

Bad check inOur flight was cancelled and despite notifying Riverside resort of arriving a day late there was no booking for the Magical Express bus or at Port Orleans Riverside. The whole process took much longer than required resulting in missed time in the park and very disappointed children..Version: 5.0.1

NavigationWhen I get taken from the beginning I can’t find my way back. This is bad because I’m computer savvy.Version: 4.11.5

1 StarWouldn’t let me connect to my self admission pass to my Disney experience app so I tried to see if it would connect to someone else’s, it did then wouldn’t let me re connect. So now I have to wait two weeks for it to be fixed. It also used 5 of my Park hopper tickets when I connected one. Then it would not let my partner create an account. Overall nothing good to say about this app..Version: 5.5.2

Won’t open after updateSure hope the issue gets fixed before we’re in WDW later this month..Version: 4.17.0

Maps don’t work properlyMapping and geolocation lags often shows you in wrong spot. We were outside building but app told us to keep walking.Version: 4.11

7.5 hrs on hold And redirected three times. 20+ hrs on hold!Ridiculous! Monday Was 7.5,hours on hold! Tues was 2, for a grand total of 22 plus hours on hold this trip! I cannot buy the lightning pass schedule for our morning visits as they have not assigned a room yet, even though I was told I could book this pass at 12:01 AM and book my first visit at 7 AM. It is now 6:40 AM and I cannot booked my visit so another fail. Nor can I cancel our third person, for a refund of $25 as one had to cancel. Also, I only booked this resort to take my daughter to the whispering Pines and experience the catch-up antics, only to find out they aren’t doing it. I would’ve booked Animal Kingdom otherwise. Very sadly disappointed again. What is going on with Disney?!? Lease make this right! Passholders Need a separate line to call, instead of being on hold for an entire day. Beyond disappointed with this this visit and we are here another eight weeks.......Version: 7.2

Brutal app!I signed in and entered my family passes and tried for 4 days to make a reservations to the parks, but the app and online keeps looping back to a login page everytime I hit the make a park reservation links..Version: 7.2

Chapek sucksEver since chapek took over Disney has just been a money steal. Our last visit until they turn a corner back to satisfying their customer..Version: 7.1

Fast passes don’t work unless you stay on site or have annual passPurchase 14 day Disney tickets and have been very disappointed this year, as we were unable to get fast Passes for any of the new Pandora rides , or7 dwarf mine train even though we have been trying for 30 day prior to our arrival, We queued for 40 minuets to see the lion king show and after 5 minuets into the show we were told that the show had been cancelled, no explanation given ! , We were there with our grandchildren who had been looking forward to see this show since booking our holiday, our 6 year old granddaughter left animal Kingdom in tears, definitely no Disney magic for us. We payed $22 for parking, plus park entry ticket money, and wasn’t able to get on one ride. The fast pass system only works for the people who stay on site and have 60 days to do their fast passes, they take up 3/4 of the fast passes leaving everyone else scrambling for what’s left. Total unfair system, I’m sure Walt Disney is turning in his grave ,.Version: 4.11

Poor AppTerrible app. The fast pass system is limited to three fast passes per app user (not per guest). Therefore, if you have a party of two people and you both use a fast pass for a ride, the app assumes that two of three fast passes have been used and not two of six. The effect is that, once a fast pass is in place, you cannot see what other fast passes for other rides are available. Other problems include: 1) app / WiFi dropping constantly. As other reviews have said, this is not an issue for other apps or Safari or IE. So why should the Disney app be allergic to the Disney WiFi? Inexplicable and costly to non-US guests; 2) food orders - a good idea for those restaurants that have it. However, not every restaurant does and it is not clear on the app which ones do and don’t. Which leads me to... 3) map is not clearly accessible - unlike the Universal app, the map is not clearly accessible. It does not easily show where the rides are. It does not easily show where the amenities or food outlets are either. A final annoyance is that the app is massive and takes up a lot of space. On the plus side, purchasing tickets was a breeze and saved a lot of time. So there is something to work with. But frankly, the app needs overhauling because it is very poor compared to the Universal app..Version: 5.0.1

Works occasionallyWe already had a Disney account so downloaded the app to make booking fast passes easier. On some occasions this worked but often got message saying no fast pass available on that day but if you close and relaunch app you would find there were fast passes available in every park. It took ages to book as the app would stop working whilst booking. Got to 2 days before our hol and suddenly found we were “not eligible” to sign in to the app so could not see the fast passes we had spent hours booking. NOT a magical experience. App is a great idea but MAKE IT WORK!.Version: 4.11.5

Horrible AppThere are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app..Version: 4.17.1

OMG!!!!This is the most painful app I have ever used. Have a part of 12, good luck trying to plan things to do together. And god forbid some are elderly and don’t have their own accounts. This is absolute terrible 😡😡😡.Version: 4.16.0

FrançaisÇa serait plus pratique et facile si le site pourrait être en français aussi et d’autres langues pour faciliter nos recherches..Version: 7.2

Crashes when trying to book lightning linesThe app keeps crashing whenever I try to book/use genie+. I have lost lightning lines because of it. It’s annoying when you have to pay for fast passes to not be able to use them on the rides you want. Don’t understand why Disney charges now. The system is difficult to work and frustrating when it crashes! The magic is disappearing. Unless things change this will probably be our last trip. It’s an expensive holiday to not be able to go on all the rides and or spending 3 hours for a ride..Version: 7.4

Terrible AppAgree with other reviews about this app. We are going to miss out on so much because we can't plan properly as the app crashes or says try again later, so you try again later and it does it twice. So bad that a company such as this, can't provide a decent app. We are travelling from Australia and I am having to call them to make dining reservations. Two dining reservations took almost two and a half hours on the phone !!!!! Come on Disney, get this sorted out and fast..Version: 4.17.1

Avatar rideThe waiting time is inhuman - almost 5h!!! Once you are inside - 4h - there are no washrooms, nowhere to buy drinks or sit down. This is supposed to be fun for kids! How can that be enjoyable for families?! Disney you need to find a better solution!!! There can be virtual lines or do not accept people once the fast passers represent more than 50% of the riders..Version: 5.0.1

Lost photos/Incorrect fastpass timesI have not had a good experience with this Disney app, the photos we had taken in parks have not come up in my account, I have photos of other guests . I was turned away from rides at my fast pass times as I followed what my app said and told I was booked at different times even though some of my party was booked at the same time and was allowed on the ride. The app changed my fast pass times from time booked to random times. Very disappointed, spent over £1000 on 14 day park tickets, only been in Florida 3 days and attended twice and will not be spending any more time at Disney due to the disappointing experience..Version: 4.15.1

International travelers bewareDisney is great. However there is so much that you just don’t know about when booking internationally. What ride are suitable and this whole fast track option. Basically don’t try to use fast track when you arrive. It’s way too late. Next is the constant hand in your pocket from Disney in general. Kids come to meet the characters but it’s book and pay make that happen if you want that photo. Want to sit down and eat somewhere nice without having booked? Forget it. This the challenge for international travelers. Your only going to come once but unless you know the system you only get a small part of the experience. It’s a long way to come to be disappointed..Version: 4.18.0

Update has made it worseIt is a great app, but since the latest update it is now continually hanging and wants to log you in each time you access it..Version: 4.18.0

Fast passThis app would benefit from having average wait times for experiences, that could also be checked while booking fast passes..Version: 4.16.0

Love the Mouse...just not the appThe My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!.Version: 4.18.0

Massive Disney fan but this is an epic failI love everything Disney, but this app makes me so angry I literally want to snap my phone in half. Won’t sign into my account. Crashes repeatedly, won’t load most of the time, is exceptionally, painfully slow and just downright infuriating. I have to delete it from my phone and reinstall it repeatedly to even get any access. You’d think with all the money Disney are making at the moment they’d divert some of it to the best computer technologists and app developers the world can offer to fix these issues. Have to say this app could be amazing should they fix all the issues and actually make it work properly. Also will add my universal app doesn’t have these issues..Version: 4.18.1

Freezes/glitchesFreezes too much.Version: 4.17.1

Infuriatingly and phenomenally uselessI’ve never left a review for an app before but with this one, I feel I have to. I wanted to love this app - I’ve used the older versions for years with great success and I know how useful they can be around Disney when they work. This year though, was an entirely different story. This app is not only difficult but utterly useless. It was shockingly slow, whether on WiFi or 4G and I have a brand new, fully updated iPhone which never has problems with any other apps. It took at least 5 minutes to load - if it did - and if not it crashed. I spent several whole bus journeys to the Magic Kingdom repeatedly trying to get the app to just work to no avail. On the rare occasions it did actually open and load correctly, it had none of the correct information. We would book meal reservations or Fastpasses on the app (as fast as we could before it crashed), only for them to disappear, or only show a selection of our activities. We are fortunate to be veteran Disney visitors but even we found the overall experience dampened by our efforts with this app. For a family trying to navigate the parks with little experience or for the first time, this would have been an utter nightmare. For a company as large and as capable as Disney, we were so disappointed and infuriated by the app - it is now the major way to control your experience in the parks and ours was a disaster..Version: 4.14

Another Horrible update (zero stars)This is my 7th review of the My Disney Experience app over the years. The update they did yesterday is probably the worst ever. It is so bloated with crap, that it is difficult to find anything. It appears they’ve removed the “my plans” section from the app, which I think is incredibly stupid. To find my future plans or to do online check in, I had to do a search. After the search, they disappear again. I tried to do a chat, but of course, they’re flooded with requests. I did get an automated response that implies you need to use the website to see your plans. How dumb is that? I shouldn’t have to go back and forth between their app and their website to do everyday stuff. It is annoying. I hope they fix it soon. Update: I received a response from Disney from a chat I tried to do, but of course, it takes them hours to reply. To see any future plans, you go through the stupid Genie service and choose my day. Then you choose the option to change your day. But it doesn’t help at all, since you can only see one day at a time. I want to be able to see a complete list of my future reservations/plans and my family and friends reservations like in the past. It might not matter soon, because my Disney trips may soon be a thing of the past..Version: 7.0

Room to roomWe were on our way from airport to our hotel at Pop Century and received a call that we were awarded an upgrade to the Art of Animation. Were told our room was bigger and would have a two bedrooms one with a king and one queen. With it almost being midnight after along travel day we were ready to settle. Once we got to room we discovered it was a wheelchair accessible room and not accommodating to what we were to have at Pop Century. Room was also very dirty. After a very long phone call to front desk, by now 12:30am, manager said they didn’t have any rooms like that in inventory and didn’t know why we were told that. We did get moved again to another room. Still not what we were told we were getting from having to be moved from Pop. We have had our reservations for almost 7 weeks and still don’t understand why we were moved. On top of all of this, as I write this review our room is at the end of the hall and I can hear every individual going in and out and every conversation going on. Disney is and can do much better than this. We are very frequent visitors and our experience has been anything but acceptable for the first three hours..Version: 4.18.1

FrustratingCrappy app- trying to link in reservation & tickets to set up fast pass but does not work!! You can call but when you are overseas why would you bother- not a good start Disney🤬 I’m not hugely tech savvy but not a complete novice either but this app is driving me more crazy than being helpful!,.Version: 4.19.0

Don't rely on itWithout Fastpass tickets, the app is the only way to know your Fastpass+ status. BUT you cannot book Fastpasses using the app AND you cannot find Fastpass+ kiosks using the app AND you often have to log off/on to force Fastpass+ status to update (and that can take 2-10 minutes). So you'll still need a physical map, and a pen and paper. The map feature is good, but very laggy. In fact everything in the app is laggy, maybe that's the park wifi's fault?.Version: 2.5

Great ideas, terrible executionI love the ideas behind the app and believe the data foundation supporting it is incredibly usable. But the app is screwed ip beyond belief. Highly unintuitive, unstable, and generally not well tested. Points lost in every facet: design, development, and testing. Any navigation more than a click from the home screen requires a search on the web to figure out. Want to cancel a fastpass reservation for a part of your group? Sure! Modify the fastpass, select the people you want to cancel for, select something else to fastpass for them, then go back and cancel THAT one. And here I thought it was a simple use case. Want to make a restaurant reservation while I. Epcot? Too bad. You have to scroll through every restaurant in every property because there’s no way to filter by location. There are crashes multiple times per day. Getting logged out multiple times per day. And the time it canceled all my fastpasses without me clicking submit for something else - it happened but I can’t retrace my steps. Regardless, how it could cancel ALL fastpasses in one step is beyond me. But you are held captive because it’s the only option. So much potential with all the data stored by Disney and they screwed it up with a terrible UI..Version: 4.16.0

Uses ALL my data!This app has used 136MB of my cellular data in 4 days! This app alone! What is it DOING? The map is clearly not cached, since it reloads it every time I Zoom in or out, which is ridiculous. Like, how often does the map of Disneyworld actually change? Annually? The app is also CONSTANTLY making me log back in. So annoying. It earns one extra star, since it opened my hotel door when I forgot my magic band..Version: 7.0

Freezes and drops out oftenKeep trying to use it but it drops out quite a lot or freezes while trying to use.Version: 4.15

Necessary EvilIt's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app..Version: 4.9

DisappointedYou would expect that Disney’s cutting edge technology would apply to their website and apps; but they are very disappointing. Your updates take forever to update and it’s overwhelming to get around the app and website when it comed to park reservations.Version: 7.1

Hard to useFiguring out the app was very confusing. When I bought the lightening pass, I thought we could just go in the line. I guess that was my own misunderstanding. Instead, you have to book times. Most of the time, those bookings were no less than an hour out, sometimes 2 or 3 and the occasional time when it was all booked and you didn’t have the option of the lightening line. Booking time so far out, you end up wasting time trying to find something to do until your next ride when it probably would’ve been better just to wait in the stand by line and you would get done faster. We rode more things in the stand by line than we did in the lightening lanes. I do not think it was worth the money for the lightening passes at all. I had so much trouble with the app freezing up or just not loading. The WiFi worked sometimes and the cell signal was spotty, I’m sure due to the overload on the towers. When you can’t get data or WiFi, you can’t book your next ride. You also can’t do mobile food orders. There are restaurants that will only take a mobile food order and if you can’t get your app to work, you just don’t get to eat there. VERY FRUSTRATING..Version: 7.1

How can it be this bad!? Only gets worse.It is shocking how a company the size of Disney can knowingly have such a terrible piece of technology and be okay with it. 4 years ago we went to Disney and everyone...EVERYONE...employed by Disney hung their heads in shame when the app was even mentioned. If I had a dollar for every time I heard a “cast member” apologize for the performance of the app...my trip would have been only moderate overpriced instead of insanely overpriced - which Disney is (and continues to raise fees, ticket prices, accommodations, etc. yearly). Fast forward 4 years and somehow the app is even worse. We’ve been trying to link our reservations for 8 months! Forget calling because the wait is over 90 mins and you’ll just get the runaround and get transferred and wait another hour and a half only to get transferred back again. Customer service is so bad I don’t know if I should cry or laugh. Needless to say, this is our last trip to Disney without question and that’s o it because we have no refundable flights. This app should be pulled until they can completely scrap it and start over. If Walt saw what was happening in his parks and what people had to spend, he would roll over in his grave..Version: 4.15

Hard to followI paid and added lightning lane for 3 tickets but now I don’t understand how to use it..Version: 7.1

HotelsWould have been great to search and purchase hotels in your resorts through the app we are overseas travellers and it’s very overwhelming the choice and selection, so purchasing tickets and accomodation together would have been great But you can’t do that.Version: 4.16.0

Absolutely the worst app I’ve ever attempted to use...We have booked 8 days at Disney World Florida and unfortunately this app is completely necessary if you want to do anything at Disney world and it is a complete waste of programming and memory. It doesn’t work for more than a minute or two without locking, crashing or sending and error message. If we weren’t forced to use it we would definitely steer clear of this POS app. It is perhaps the most frustrating part of the Disney experience, this app is where nightmares come true. I can’t believe a Fortune 500 company that pulls in more than $100mill per day at Disney Florida can’t pay someone to create a decent app that actually works. If you are like us and have paid for Disney tickets good luck and best wishes for using this junk. Universal Studios Florida app actually works well, Disney should just pay their developers for rights. Anyway good luck....Version: 4.18.0

Frozen screenScreen freezes “ introducing your new dynamic home screen” upon start up. Have re installed app etc and still not working for iOS..Version: 5.7.0

Disaster app!!!!I never write reviews but I have been so disappointed with this i app I am writing in Hope Disney listens and fixes these issues for others! We spent the whole of our Disney experience trying to get this app working with the wifi at the parks. Both failed miserably! First you try and book your fast passes which never update so if you change something on the same day it will show all your choices inc the ones you have changed which is so confusing! The app constantly crashes, logs you out or is just so slow you are staring at the screen for ages instead of enjoying your experience. The WiFi at all the Disney parks is so intermittent so you will finally get into the app then the WiFi goes so you then have to search for that again and then the app has logged you out and you have to reload for it then to crash again. This needs to work so you can see the horrendous wait times but it’s a complete fail! Universals app and WiFi on the other hand is seamless and a joy to use. Disney sort out your app and WiFi as this is a fundamental part of the experience now but this was most definitely not the magical experience you sell to everyone!!.Version: 4.16.0

Can’t link reservationTried about 15 times to link a hotel reservation ($6k for three nights by the way). Call the reservation line, they say ‘we only do reservations’; I tell them my reservation is wrong, please can you fix it. They say I have to do it in the app. I say that on the occasions that the app doesn’t crash, the link works once then when I link my family members (who were captured wrongly in the original reservation - which the reservations line ‘can’t fix’) it looks like I have a family of 12 (I am only blessed with 3). Then the link breaks and doesn’t show any more. So I call the reservations line who say they can’t help but they can transfer me to the online team. After 35 minutes of hold music and Disney adverts, I give up and go back to the app and..... What ever happened to the Disney Experience?.Version: 4.13

Great app just needs some bug fixesSo the original review is down below but I want to add that the app has been crashing more and has been insanely slow! I went to epcot last week and I could not even open the app once to check my fastpass times because of the crashing so I just went through google chrome. I would say making this issue a top priority I love this app it’s pretty easy to figure out and it’s great whether your planning a vacation or you have an annual pass and are able to go often. I live a couple hours from Disney and it’s nice to be able to plan even the day of and get some fastpasses, dining reservations, and check wait times or times of parades. The only thing is the app does crash way too much. I was about to get a fastpass for 7 dwarves minetrain and boom it crashed on me. Super disappointed since that’s such a hard pass to get. Not a huge deal for me since I have the ability to go often but I know this would be upsetting for someone that is planning a trip and has to travel a long distance. I agree a fastpass notification would be great, the app being faster and not crashing would be the best thing though.Version: 4.18.0

Won’t open :(Just crashes every time I try. I updated, hoping there might be a glitch fix, but no improvement..Version: 4.17.1

Very buggyApp causes phone to freeze. Had to reset phone to computer as it would not shut down. Reloaded app and now inserts two last passes when I only book one..Version: 4.17.1

Very bad appNot user friendly - My Genie is not worth it.Version: 7.2

WorstAbsolute terrible experience so far…it’s my first trip to Disney and everything is to be booked online but I can get to anything I tried via app and computer but still can’t make the reservation for the parks.Version: 7.2

Unmagical appComplete train wreck of an app. Been doing Disney parks for near 20 years and what they’ve done with Genie and Genie plus is terrible. Tickets don’t link properly which causes major issue. Not even Disney cast members could figure it out. You get invites for lightening lane purchases that don’t. Often tells you unable to provide standby wait times. The old app and Fastpass system was way better.Version: 7.1

Mon opinionCette apps n’as pas l’option français je crois pas que ce soit quelque chose de très difficile à faire..Version: 7.1

Worst App everSeriously Disney my experience app went from hero to zero. We became major fans of Disney parks about 4 years ago and got obsessed with Disney after our first trip! The ease of the parks, the help of the fast passes and estimated wait times helped up navigate the park like pros. When Covid happened Disney did away with fast pass and replaced it with lightening lanes embedded on the my experience app via Genie and Genie+. Total disaster. You go to book lightening lanes and the time changes instantly. Then you are stuck with a time 4 hours away from when you clicked and you paid for LL for the whole day and get to use it maybe 3 times. Total waste of money. The genie app addition by itself is completely worthless and totally annoying. Doesn’t help in anyway and just makes it so that more guest in the park are waking around with their noses stuck to a screen(because it’s not user friendly). The amount of times my husband had to help families in the park that were just completely confused was astonishing. He honestly should get paid. We’ve traveled from Michigan 5 times in 4 years and this has been our worst trip yet. So many things have changed. So many of the perks of staying at the resorts have changed. It’s crazy to me and I feel really bad for families that saved all their money to come here only to get to ride 3 rides..Version: 7.2

Back againFirst trot for about 3 years and 1 day in not feeling it☹️ MCO took hours to get through found bags put on conveyor still no where to be seen. Don’t know what has changed gone wrong at MCO and magic express but of this was my first trip would probably be my last. Magic express not even open until 8am!! The resort staff have been great as usual but still unable to locate cases. We have 3 under 3’s 2 waiting for medicine, Sons 21 birthday with stuff to decorate the room and cards and presents all on the missing cases.Version: 5.6.0

Crashes often, frequent errors, very slow, burns batteryWith the app exception of the insane battery drain, It looks like many of the problems with this app are server side errors. The server errors manifest in the user interface as being super slow at times, popping error messages to tell you to “try again” and outright crashes. The app burned through 40% of my battery on a new iPhone XS Max in an hour of use trying to plan our trip. Battery on my iPhone usually lasts 1.5 days. Disney can do much better. Their app experience should be as good as their cast member customer service in the parks. Also, Max Pass at Disneyland is WAY WAY WAY better than FastPass Plus at Disney World. Getting secondhand shot at fast passes to resort hotel guests is bad enough. The resort guests already get “extra magic hours”, they don’t also need first shot at fast passes 60 days out. But worse, you can’t get more fast passes until you use ALL THREE. So if you want to go to an evening fireworks show you get only three fast passes for the whole day and the resort guests take all the early fast pass times so they can re-up midday for their extra magic hours in the evening while you get to wait in line. Disney World has much to learn from Disneyland..Version: 5.1.0

Saturday 4th JanuaryLines are exceptionally long. No cover in rain. Ponchos too expensive and should be part of the ticket. Where are the characters?.Version: 5.6.0

Unresponsive, crashing nightmareFirst time ever to Disney World and the app is just atrocious. Constantly crashes, locks up and needs restarting multiple times and still doesn't eork. Doesn't ever remember your password even with face ID set up. Why does it need to log in all the time? And when it finally does work you switch sections and then becomes unresponsive again. Pointless.Version: 4.18.1

Very buggyApp very buggy requiring many reboots. Read the small print!.Version: 7.1

You can’t do Disney World without itDisney World just cannot be done without this app. It makes planning in advance and in the moment very easy with fast passes and attraction wait times all available in the app. As soon as I finish one ride, I check the app to see where to head next based on wait time. Mobile ordering is huge, especially now with most places requiring it due to COVID. This is where my frustration arises. More options / modifiers need to be available. For example: I always get a (basic) cheese flatbread at Contempo Cafe. This isn’t available through the app. I have to order a meat lovers flatbread and then ask the cast members for just cheese. Two of the five times I’ve ordered this entree this trip have come out as incorrect. There are other examples of additional modifiers, but this is the most important example to me. Other feedback would just be to improve overall responsiveness and performance with more rapid feedback for navigation options. Definitely positive feedback for the continued improvements over the past several years. Keep it up!.Version: 6.2.0

Disney Genie, Genie+ and Individual ⚡️ LaneDisney Genie is embedded into the My Disney Experience app. I didn’t really have any issues with the old app. Disney Genie has made it a little more cumbersome to navigate. I did not find My Tip Board helpful as it had us pinging all over the parks based on our recommendations of interest. We just really use the map and looked at wait times (which was there before Disney Genie). I do like the waitlist concept for restaurants but they were always full. This Disney Genie+ awful. It is not worth the money. Do not pay up front for your whole stay. We paid for it on the day we went to HWS and only got TWO lightening lane passes! We parked hopped to Epcot in the afternoon and only got TWO additional rides (4 - $60). We should have complained and asked for a refund. We also paid for individual lightening lane rides which felt like we were being nickel and dime by Disney. Lets see, Remy $36, Pandora $32 (only 2 out of 4 in the group) and one day of Disney Genie+ $60. I can’t image this is Walt’s vision. I’m disappointed with the direction Disney is going. At least make it more like Disney MaxPass, so I can make 3 at a time. Also, if you are going to charge me a premium, I should be able to ride whatever ride I want, as many times as I want..Version: 7.1

LanguageIs only in English. Hope they will add other language like The Euro apply. Dommage que l’application soit juste en anglais. J’aurais aimé pouvoir le mettre en français comme l’application de Disney Euro qui est en plusieurs langues..Version: 7.2

They keep making it worseUnfortunately, Disney keeps working very hard to make this app worse. With the introduction of Genie+, the app became clunky and almost useless..Version: 7.1

Ridiculous wait timesPark opened at 8 am for hotel guests and 9 am for the rest of us 210 minute wait for flight of passage at 9 am. $100 dollar a day rip off.Version: 4.9

AwfulIncredibly slow, hangs up a lot and for long periods. Wait times were unavailable 2 of the parks for 3 days. Sadly it's essential for a visit to Disney because of fastpass so you have to put up with it..Version: 4.15.1

Bands and cards not workingHaving used the app on numerous other occasions, we have just received our tickets for our Florida upcoming visit this year however I am somewhat dismayed to find that the magic band and ticket management feature in the app is temporarily unavailable which in our particular case renders it totally useless. Having to manage fast passes and bands by the website on a mobile phone is a total disaster compared to the ease with which the app used to function. I have spoken to Disney who have no anticipated timescale for the fixed to this problem and they very casually suggested I just try and enjoy my experience anyway. Not a hint of sorry or a suggestion that things will be working soon..Version: 5.8.0

Slow and full of bugsTook near 6 try’s to sign up for a Disney account using the app, apparently my age (of 30) is not able to have a Disney account. After finally getting the account to work the app is often non responsive and needs to be crashed and restarted not what I would expect from Disney.Version: 4.17.1

Glitchy & poor usabilityDifficult to use, the ap freezes, creates reservations that are not recognized, it’ll cancel your entire Disney pass if your not careful. No checks and balances and clearly Disney skipped the whole testing the app before releasing it..Version: 7.1

Magical ExperienceUsing this new App for booking park visits is very frustrating. This by far makes it the worst park experience I’ve had bar none. its very complicated as it adds the same guest names multiple times and you could only proceed if you cancel some of them. That was only found after three frustrating days of use. Now it won’t let me book the third day. I’ve paid allot of money for something I can’t use. If you want to save yourself the aggravation, ruining your vacation, and wasting your money avoid Disney. It’s not the relaxing and fun experience it once was….Version: 7.2

Not easy friendlyDifficult to surf inside the app too much text.Version: 7.1

REALLY BADDisney when will you learn that charging excessive prices for things is not going to cause guests to want to come! I being from the UK already have to take out a new mortgage just to visit your parks for more than a day already! Plus as I’ve seen from many vloggers the planning side of Genie doesn’t work properly…so you’ve clearly not field tested this system before releasing it… you just wanted those $$$ to come flooding in! I last visited WDW when Fastpass+ was around and thanks to this stupid new Genie system have been put off returning again!.Version: 7.1

No supportWe downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience..Version: 5.8.0

Poorly thought out for Mobile food order and gift card useThis app creates more unnecessary work every time you try to do a mobile food order. They allow you to add a credit card, but if you try to do a Disney Gift card, you have to enter the card information for EVERY PURCHASE. They do not allow you to enter and save the gift card information. So, while you are standing in a crowd somewhere fumbling to try and place a mobile food order, you also need to have a second set of hands and a magnifying glass to read the numbers on the gift card, EACH AND EVERY TIME, and then if you make one little mistake, you have to start all over again. It is also a pain if you try to do your entire vacation off of the gift card to be forced to manually enter all of the same information over and over again, for each food order. NOT CUSTOMER FRIENDLY. The solution is to walk up to the register and tell them your app is not working, and they will have to manually enter your food order, and then hand them the gift card to scan for payment. Don’t let them inconvenience you,… it’s their issue, inconvenience their staff until they fix the problem..Version: 7.1

ZERO STARS! Stressful and Inconvenient!I booked a trip for my family and it has been a nightmare for weeks, and we havent even gone to the park yet!! I have had to call customer service 5 times and wait for hours because every time I log into my account all of my tickets and reservations are either completely missing, or they have our ages all mixed up and one family memeber missing! After my last call they assured me my account was all fixed (again), so I paid thousands of dollars, then got an email ** the next morning at 3:35 AM ** saying my family no longer had admission and my reservations will be canceled in 24 hours!!! Then I come to read other peoples reviews and find out everyone is getting denied access to the park for these reasons! I am so stressed about this trip already.. I would just cancel it if my 5 kids wouldn't be completely heartbroken!! Disney really needs to make purchasing a park pass much more simple! Why does their system keep switching my tickets and canceling things for no reason??? This does not make me excited to drive my family across the country to a place where I'm not sure if my money actually purchased the things I was promised...Version: 7.2

Not a good app!It’s hard to check your fast passes and there should be an option to navigate to a place in the map. Currently it’s difficult to find your destination.Version: 4.17.0

Fastpass+ only really works day beforeMost of the rides are fully booked on the day, waste of money!.Version: 4.15.1

Terrible experiencesThis has been the most disappointing trip to Disney World I have ever had. First off, the lack of merchandise for your 50th and Christmas is ridiculous! My kids wanted to have fun purchasing the cool attire and Christmas pins and ornaments but they are no where to be found. We were told to order them on shop Disney . I should be able to get stuff during my vacation not online. I could have skipped the vacation then. Then the rudeness of some of the employees is awful!!! Hollywood studios is the worst. My kids got on the rise of the resistance line and I was a little behind due to a disability. When I went to join them in line the guy told me the ride is down and they are not letting anyone in . When I explained the situation he was so rude and told me I couldn’t go in anyway. Even when they sent a picture that they were in line. I finally hunted down a manager and was able to get to my kids!! The wake up calls haven’t happened so I missed early park entry and the front desk was not nice about that either. The Disney experience app clinched and I didn’t get my dining reservation ahhhh and this is only day 6 out of 15 ..Version: 7.1

EnjoymentI love Disney World I came here the first day it ever opened that’s how old I am but now I’m here with my granddaughter and my great grandchild and I find great confusion and I have young minds to handle all the technical things my husband is handicapped we were told at least three different stories on how to make it easier for him we followed checking in at City Hall at magic kingdom he can only stand for maybe 10 minutes at the most I can walk possibly 30 feet she said I’m putting this in but I’m gonna give you the card to go to the first amusement ride we were going to thank goodness we had it when we went to the second one haunted mansion they said we don’t even have any information on you you have to go to guest services we went there first of all the lady handling on the verge of rude finally she said you were declined we do not have anything for mobility disabilitiesWhen we went to jungle Cruise absolutely no problem Very polite considerateHopefully all management and supervisors have meetings in the morning so everything can run correctly throughout the day it’s very difficult and inconvenient for people that are hate to say it a little older and have disabilities Carol Beck.Version: 7.1

Can I give no stars?Utterly useless app . A trillion dollar company cannot produce an app that recognises our tickets. No recognition - no fast passes. No fast passes - two days attendance and eight rides in total . Average wait per ride? 70 minutes. If you have kids anything older than being smitten with a character mouse go to Universal Studios instead by way of comparison we went on EVERY ride we wanted to in two parks on one day. Average wait time 10 minutes. Quality of rides waaaay better than Disneys. Miss the rat..Version: 4.9

Happiest place .... ??You pay $119 to wait 150 mins (not the 125 stated on app) for a ride that last, say, 10sec. While the staff at the front allow people who have a fast pass with a set time in earlier than their scheduled time to make the standbyers wait longer. The fastpass were long gone earlier this morning. Occupational health requires food/water breaks every 2 hours for staff, obviously, not patrons. Plus no staff to monitor the queue jumpers because Who wants conflict in the holidays..Version: 4.9

Hollywood StudiosMy experience only gets 3 Stars because I booked my vacation 3 months ago. And one the reason why I came to Disney is because of Star Wars Rise of the resistance. Once I got to the park, come to find out a I needed a reservation to attend that attraction. I not only was not able to book a reservation that same day. My park ticket was swapped from Animal Kingdom to Hollywood studios on my final day so that I can attend the ride however when I tried booking at 7am in the morning within 30 secs the ride was already booked for the day. Out of all the years I’ve attended Disney Parks this has been the most disappointing. It makes no sense. You need a Park reservation and tickets to get into the park yet on the day you arrive one ride has reached its capacity within 30 secs of the ride being opened for booking. I should’ve gotten an email or some type of communication from Disney letting me know that I had to make a reservation for this ride. Now that I know I will tell all my family and friends about this experience and how who ever you speak to tells you they have no control over the booking system. This experience has truly left a bad taste in my mouth and has forced me to consider attending other Non Disney Parks.Version: 6.20

Never so frustrated with a Disney appThe old MDE app worked fairly well. But this new one has massive problems. Disney is forcing DVC members to download a digital membership card to the app—fine except their instructions do not work. There are lots of others having the same problems right now. The online chat is a joke—they never respond even after hours of waiting. Get it fixed Disney—the magic is dying..Version: 7.1

Can’t make a park reservationThis app is pretty useless as I can’t make a park reservation. Also it keeps booting me out of the app and it’s very glitchy. The chat help doesn’t seem to be working either. There’s no one to help. There also no 1-800 line to call for help. We are in Canada trying to sort this out before our trip and after paying $1000 for 4 people for one-day tickets we still have to pay long distance to get help??? Really Disney? We need help because your app and website doesn’t work and we have to pay for it? Arg. We are not impressed and Mickey wouldn’t be either. Insert eye rolls here..Version: 7.2

Pandora Expansion MismanagedBoth rides at the Pandora Expansion are terribly mismanaged, leading to 3+ hours wait times. All due to constant closures and malfunctions of the rides. Further, after the exciting waiting queues of Space Mountain etc, I am terribly disappointed that Disney didn’t put a little more effort forward in making the waiting experience more entertaining. Overall, overwhelmingly disappointed with the Pandora Expansion..Version: 4.9

BookingHave not been able to link a specific park to my purchased tickets. Been on hold over 1 hour and no replies on the APP chat service. Very expensive to go to these parks so booking easily should be important as most people fly into Orlando and only have specific dates available for parks..Version: 7.2

Not magical at allTook ages to link hotel reservation. Couldn’t link tickets using scanner so had to go on main website (which is also rubbish). Now I’ve linked tickets I can’t see the magicbands I’ve ordered (will I get them who knows). BUT the worst is less than a week to go it’s saying my reservation has been cancelled!!!! AND only 3 of my 4 tickets are showing to book fast passes. No replies to my emails, over 2 1/2hrs holding on the phone every time I ring when finally through they can’t fix it!!!!!! For a holiday that’s suppose to be magical I’ve never been so stressed. For a company so big I’m amazed they don’t have an app & website that works!.Version: 4.15

Crashes constantlyI hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you..Version: 4.18.1

InformationThere is little to no information when it comes to how to move around the parks. If your not in tune with your phone and are comfortable navigating through your phone for just about everything then you will struggle. There is little to no help with answers either. Just go to the app.! Is what you get. I was understanding that The bands are supposed to allow you to pay so you don’t have to carry any credit cards or money. Well that is simply not true. One place takes the band and the next one doesn’t. Very inconsistent and challenging as you are sitting out in the heat trying to load a credit card number all while ordering your food and someone leaning over you telling you to continue to social distance and where a masks. Overall crowds were light and made moving through the park much easier. Lines were much shorter and for the most part moved pretty fast. It’s been years since O have been here and it is no longer the happiest place on earth. There not rude, but they are not out of the way friendly..Version: 6.6

Great, when it worksBeen planning our trip recently and have found the App is not working properly. Contacted the support and they told me to delete the app and re download. This solved the issue, but it did it again a few days later, I deleted again and re downloaded, but it’s doing it again!!- not showing my itinerary, not updating my selection. Thankfully it’s all fine when I log in online, not via the app, but this is not going to make it easy when we are at the park. Sort it out!.Version: 4.13

Avoid this appAbsolute waste of time, can’t do anything unless you create an account but when you try you can’t accept the terms and conditions so you can’t create account.Version: 5.0.1

Let downThe quality of the Disney experience is lacking and yet the prices have went up and no meal plans are quite frustrating and the food prices are ridiculous high. This is supposed to be a family experience not a squeeze every penny out of people experience. Walt would be extremely disappointed in what Disney has become!! The park hopper is a joke now, but you still pay extra for it. Having to reserve a time for certain rides is also frustrating because the only time you can do it is if you have that park reserved for that day or are in that park. When you have to do this at 7am or 1pm you can’t even use the park hopper to get to that park because you can’t park hop till 2! Also in the personal experiences trying to reserve a time to do an activity is a joke seems there are never any times. Ppl should be limited to so many times in a day as not to hog them all. Our family has been very disappointed in this Disney experience. We had great ones in the past! Expected so much more seems corporate greed has ruined the Disney experience!! Disappointed majorly!! Again as I said earlier I believe Walt would be extremely disappointed in what Disney has become!!.Version: 6.20

Poor service5 day pass, 3 rides cancelled. Just waste time walking around. Then they deny you any compensation when you try to redeem their passes..Version: 7.1

Fast pass failOn vacation for three weeks 24th Sept to 15th Oct. 14 day Disney passes for all the family, and our grandsons first trip to Disney. Everyone super excited. After purchasing the tickets, we tried every day, 30 days prior to flying out to Orlando and every day in Orlando to book fast passes and could not get any times for any of the Animal Kingdom rides and could not get any of the character picture fastpass slots to any of the parks and wait times on standby are just too long for a small child. May I make a suggestion to the powers that be at Disney, Disney is a magical day out for the family, Walt Disney's vision was for all children and adults alike to feel the magic of Mickey Mouse and his theme park however Disney without the opportunity to meet Mickey and Minnie is just another theme park, you are not just another theme park, you are a magical theme park, work some magic and make Mickey more accessible to visitors. You have a magical day now..Version: 4.8.1

Loads of stuff but not intuitivePacked full of stuff and a must for Disney ‘patrons’ or whatever they call the paying customer. But sadly, it’s not easy to navigate round, not intuitive at all and the load times are slow. My wife and I are sharing a password and see different bookings in each! And when using the fast passes I’m confused why on one page it says 2 reservations but when you click through says 4. I hope it is 4 or 2 of us will be disappointed! For a company who specialises in delivering world class customer experience the App need to be much better. Come on Disney!.Version: 4.12

Not impressedNot impressed with the fastpass system. We were unable to access before our holiday as we booked with virgin uk. Once we arrived we found very few fastpasses left. As a result certain rides are totally unavailable to us throughout our two and a half week stay which is very disappointing. We started our holiday at universal and the fast pass system there was available 100% because we stayed at a premier hotel. We are staying at the Dolphin which is also a premier hotel but don’t feel we are getting any benefit from doing this. We have been loyal Disney customers for a number of years - this is our seventh trip - but we’re not feeling the magic anymore!.Version: 4.17.1

Don’t BotherProbably the worst app I have ever downloaded. Every time (and I do mean every time) you try and complete an action you get a pop up message telling you that they are having trouble completing that action and to try again. Linking your family, sorting out a fast pass, changing your character icon, even a simple action like setting a notification. Then if, by some miracle, it actually completes an action, the next time you log on it has forgotten it and its back to its original state and off you go on another round of phone smashing frustration. Complete and utter rubbish. Just set up a WhatsApp group, it’s a lot less fuss..Version: 5.1.1

Unable to book park reservationI have been trying both with the app and the website to book my park reservation after purchasing tickets and it will not allow me to do so. Both avenues just keep making me sign in over and over. The old website worked seamlessly . Not impressed to have to spend another 2 hrs on hold to speak with someone on the phone.Version: 7.2

No support for older ipad modelsI downloaded the app back in 2013 or so and used a couple times over the years however I tried the app recently and it crashed. Now the app store says this app requires ios 11 or newer to run - why?? It's just a glorified version of the website, which I can access easily enough with my ipad. I don't understand why this app requires such a new version of ios, my ipad can no longer install new updates so you're letting down many customers by limiting who can use the app. I'm sure I'm far from the only one with this complaint. Such a disappointment ☹️.Version: 5.0.0

ReviewMy review is that I think some of you guys are a little bit whiny, sure it has its flaws but so do you so my suggestion is be a bit better..Version: 7.2

BugsNice idea but has bugs. Good points: + Lists any booking made for FP+ or dining at Disney. Allows more bookings too be made (but never anything available) +Can see all Memory Maker pictures as they come onto account (some of ride photos are still missing after a few days) Bad points...opportunity for improvement - Fails to open on iPhone 5c and iPad Mini 2, both highest iOS to date, iPad on latest release. iPhone SE opens fine. -Only works when online, no offline mode to view current bookings. -No calendar sync. -No pop up notifications reminders. * need to manually create calendar events in device calendar for each booking if you want reminders. Since the WiFi is so poor at Disney this would be advised as you don’t know when or if you’ll get a signal again. i ended up taking screen shots of booking to send via WhatsApp to my wife (kids want different rides) Summary As an app is ok when at home. Although when thinking about functionality and its designed role and online access through Disney parks, it’s near useless for most unless you have US mobile data (I forgot to win Lotto jackpot this year so can’t afford roaming data charges). This can be fixed with offline mode or better park WiFi. Calendar option would still be great..Version: 4.17.1

Angry DONALD DUCKMy feedback is same as a fuming DONALD DUCK. Since it is Disney I cannot type the words. The app is designed to add confusion and frustration to the experience. If there was an option to give no stars that’s what I would have done..Version: 7.2

Would love for this to workWell, I’m trying to be really diligent and get to know the app again… booking restaurants and such. Well, I’m trying to book park reservations through the app, which then redirects me online. Which asks me to log in again. Which then takes me to another screen. Which then takes me back to login. Around and around. If they want everything to be seem less, this needs to get fixed. I won’t have a desktop at Disney while we are there, so if the app doesn’t work, how am I expected to make sure all of my park reservations and dining reservations are correct if the app isn’t working? For the cost of Disney, it would be great if their tech worked..Version: 7.2

Complete Fail!Like many others we installed the app in the hope of making our trips to the park more efficient and ‘seamless’ as per the Disney description. But to summarise nothing worked! - we couldn’t add our passes - we couldn’t add friends family - hence we couldn’t use FastPass as a result of the above On the first day we went to Guest Relations and they resolved the issues, set everything up and then book some rides for us. Incidentally pretty much everybody else at Guest Relations was reporting the same. The lady there was very helpful but couldn’t explain any of the issues, other than some generic responses of using latest versions etc... - being IT literate my devices are up to date and don’t have such issues with other apps. The next morning all of this was no longer present and hence we’ll have to go back to Guest Relations again! So everyday we have to waste an hour redoing everything. I also tired the online website and the same issues trying to set up friends/family etc... Given the premium prices to visit I expect the supporting services to work without the first experience of my day having to be raising complaints. Please review, try harder and resolve the issues. If working, I’m sure I would have rated this app much higher as I like the idea/intention - just execution is missing..Version: 4.14

Appalling appThis is a truly frustrating and appalling app. It is so not user-friendly. Difficult to navigate and find what you are looking for. Better off not bothering with it at all..Version: 7.1

Pas au pointAffiche des actions non disponibles. Oublie nos préférences d’une recherche à l’autre. On dirait que Disney s’est dépêché pour sortir une application avec Génie..Version: 7.1

Poor customer experienceWorst mobile app I have ever used. Disney should read these reviews and fix the issues. We have had the same problems with linking tickets and fast passes experienced by so many others. Their personal customer service is also worst than their app as they made us wait for an hour to apparently resolve their issue which was their problem in the first place. My son is very disappointed..Version: 4.9

Lines at standstillFast pass is fine but you can only do a few in a day. Rest of the time you’re standing for hours and hours in the heat. Not so much a magic kingdom as a boring one. Lot of money to spend to do a lot of nothing..Version: 4.19.0

Chat with us is gone?What happened to the “chat with us” function in the app, it suddenly got removed. This is the most useful function in this app, it allows you to ask questions without the need to wait over an hour for a cast member at a counter..Version: 5.6.0

Disney planningThis app is so helpful, when planning your disney holiday. Keeping everyone together under the same plan with only one login...... Love it.Version: 5.6.0

Difficult to useThis app is slow and difficult to use. You have to constantly sign in to access your information. It glitches and is difficult to navigate, need to look at Disney California app or Universal Florida app for upgrading.Version: 4.18.0

DisappointingThe app in its self is a great idea and is good for finding out wait times, restaurants and restrooms however, that is if it actually works. It is either really slow or just crashes. The app also wouldn’t let us link our tickets up which we tried before we came on holiday and throughout the duration meaning we could not get any access to fast passes and were left with what was available when we got to the park. (You’ll be lucky if you get any of the new/bigger rides on fast pass) Disney really need to sort their fast pass system as it does not work at all. Very disappointed in Disney this year 😭.Version: 4.15

Sometimes progress isn't a good thingThis app has been one of the biggest downfalls of a Disney vacation since it was introduced and it continues to get worse. Currently, you have to log in every single time you want to use the app, which when you're on a vacation that relies very much on this app, it becomes tiresome and frustrating. "Sorry kids, hang on, daddy has to enter his password for the 50th time to figure out where our next Fastpasses are for again." Kids live sitting in the 90 degree heat for that. Oh yeah, there's a nice Touch ID box that looks great and does nothing. But, this is all assuming your tickets link to the app in the first place. Two times on one trip we sat with 4 kids at a window while cast members had to fix errors with our tickets not linking correctly. Want to eat somewhere? Figure it out ahead of time. Not one single menu at any restaurant on property loads in this app. Use the handy order ahead feature? Sounds awesome, won't load anywhere on property. Things were not broken when Disney didn't rely on MagicBands and Fastpass Pluses. Now that your entire vacation will revolve around an app that is so riddled with bugs that it lacks basic functionality, be prepared to feel completely robbed of your hard earned money after your next trip to the Most Magical Place on Earth..Version: 4.10

Marina TsoukalasSo far the linking of the tickets was not an easy process, it doesn’t confirm when each ticket is working or linked. Here’s to hoping the remainder of the app works. I was disappointed I couldn’t shop online either.Version: 4.12

Disappointed with the serviceOne star because I’m almost done with trying to get in touch with Disney. We booked our trip in November and Disney never bothered to send us our reference numbers for our link for the app and I had to ring several times to get them, Quick to take a payment then no after sales at all. Even now the app works on my wife’s phone but not mine. I’m not sure at this point why we bother. And as for that chat on the app,if you can’t answer and provide a service then don’t bother with it, complete waste of time. No excuses for this. It’s not like you can walk in to Disney office or store anymore to rectify any problems..Version: 7.2

TerribleWifi never works, phone dies so no more genie plus and then genie plus crashes. Also you get to ignore your children while you fight with their terrible app. You can’t even order food or look at a menu without a phone..Version: 7.1

Needs Imagineers pixie dustThe app try's to be one-stop shop for all things WDW but has execution problems due to back-end interconnectivity & great bandwidth needs for ease of use. Disney may want to rethink one app concept & come out with a couple of specialty apps or figure out a better way to import content from multiple sources. Populating reservations is hit & miss. Sometimes it's automatic sometimes you have to manually put in. No historical reservation access so if you're waiting for an attraction & reservation lapses there isn't a way to show you had one. Very clunky switching between areas of coverage & not very clean interfaces. May want to revamp interface so it's more intuitive, more visual & more Disney- like. Nothing magical with interface; aside from picking an icon that ID members of family etc there is nothing that's says Disney in the interface. Would like more 411 options, more "realtime insider" stuff tied to gps. Like alerts the parade is 60 min and best place to watch from your location is - restroom tracker, table availability, character alerts. Sync magic band to app for better in park experience. Maybe desktop version or a iPad version with more muscle. Need imagineers working on app not generic IT hacks without Disney experiences to draw from..Version: 6.22

Impossible to understand or make it workI can’t link my cards or my band. I can’t search across parks for rides types. I can’t see or understand how to access what I have paid for. Very unhappy with my Disney experience so far. Wishing me a nice day and smiling does not actually cut it anymore. I think this is a scam to appear to be helpful when actually being really unhelpful. I want to know quite simple things about where the attractions are and how I can book them. Simple things like are they indoors or outdoors . Proper reviews of the rides and attractions so we can make informed decisions..Version: 5.2.0

AppPeople, like myself, who are not familiar with Disney World, the app is hard to navigate through. Ex: when I look up a ride or restaurant somewhat suggests all it gives me is info about it, without the option to book a reservation. It’s confusing to then have to go to another place on the app to add a reservation that makes u put a time and then gives u a list of all restaurants that are available. Sometimes the one you are looking for is on the list sometimes it’s not. There should be a way to search for something and then click on add a reservation and show you the time slot available for the day you are choosing. It would be more than awesome if there was an itinerary of your day to day with available times that u have open to book more things. The constant going back n forth to book reservations and do fast passes is confusing and annoying. Some features are nice like being able to check in and set up your pick up and drop to the airport. In all it’s a decent starter set up for an app, but definitely needs some tweaking and updating..Version: 5.4.0

App reviewI’m very sorry to rate low because I just love coming to Disney. I just don’t like computers and cell phone. It is just not my thing. Again, I’m sorry for this negative review.Version: 7.1

Star Wars tours photoWe have been waiting for almost 30 minutes in line for our photo to be taken yet there is only one person in front of us in the line. We was told twenty minutes ago that we only had to wait for ten minutes..Version: 4.9

A lot of promise...Disney does a lot of things very well; making apps isn’t one of them. This app is so unstable. It crashes all the time, repeatedly. It shut down on me four times in a row today at the park, three times. It continually “signs me in” and then freezes on that screen. I have to close the app, restart it, it finally gets through the sign in (again) only to freeze on the home screen and you can’t tap the map to get to the wait times. So you have to close it again and typically, the third time is the charm. Even then, if I use another app then go back to the Disney app, it will try to sign me in again. That’s just not how this is supposed to work. 🤦🏻‍♀️ It doesn’t need to sign me in every time I touch the app. Just leave me signed in. Please??? 🙏🏼🙏🏼 I do LOVE this app when it WORKS, however infrequent that may be. The capability loaded into it is exactly what a good app should have but it’s all for naught when it’s so unstable. Every time I see an update in the App Store I just shake my head bc I know it will fix one bug and introduce 10 more. Please, please make this the magical app it has the potential to be..Version: 4.18.0

AppallingOne of the worst and buggiest apps I’ve ever used. Crashes continuously and mostly before even loading on my iPhone SE. Have heard others have the same experience. Don’t waste your time..Version: 4.16.0

No fast passWon't let me connect to fastpass now we have missed out on all the early fast pass times! 😡.Version: 4.8.1

Brutal SupportI have been trying to book the park reservation for a week now . Although they had no problem taking our $600 US they have a problem letting me book our day at the Magic Kingdom .We are taking a disabled adult for her 60th birthday on Jan 6 but although I booked this months ago I cannot even promise her that she will be there for her birthday. Absolutely heartbreaking . They let me stay on hold for an hour while I’m being charged for long distance from Canada on my cell phone . Once this crap shoot is straightened out you will never see another nickel from us . Very disappointed with a professional outfit like Disney to do this to someone . I’ve had another person try to handle this for us as she does this all the time for people who rent her Orlando vacation home . She has tried numerous times to assist us and can’t figure it out either . Very unprofessional and we are finding that Disney doesn’t return messages and could give a crap except for your advance payment ! Spend your hard earned cash somewhere else . Give it to the little guy who is struggling during this current crisis . Rant over !.Version: 7.1

Fast passes and entry.Currently having the worst experience with entry and fast passes. Spent 20 minutes at guest services this morning now standing in a line at guest experience team as issues with linking and app not letting me select all 4 of us for fast pass..Version: 5.5.0

Unnecessarily complicated and frustratingSeems to work well, but has been designed to infuriate any normal human to the point of giving up..Version: 7.1

Rather underwhelming unfortunatelyJust spent a whole lot of cash on flights, hotel, and especially them park tickets to enjoy one ride in 3 hours. No FASTPASS options available. Oh well, somehow we will remain positive about the experience 🙂..Version: 5.8.1

New app revision USELESS!Have been unable to get anything accomplished with my Disney experience iOS app. Not at home in Lakeland, not actually inside Epcot on the 8th of October nor since. It occasionally allows me to look at available reservations for dining, offers me a choice of times and then when clicked, the “working” circle just circles. I tried the passholder phone line and gave up after being on hold for 45 minutes and ZERO information about hold times. Just kept trying to get me to purchase non passholder events. I gave up. Finally got a dinner reservation (which is not what I wanted!) on my laptop. That also took forever. Today I tried again via the app to find a lunch time to modify the previous reservation. It again offered me 2pm until I hit the select button. And nothing happened. I ended up calling the passholder line again and with the help of a great cm, were unable to find anything between 12-2pm. So she made us 2 separate reservations. I get that it was a work around, but I am disgusted with the new version of your Disney experience. Will not use it again. There are pages of complaints on the various Disney forums, so I’m not the only one. FYI, I’ve rebooted, deleted and reloaded this app. Garbage..Version: 4.15.1

One Time SituationNow, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!.Version: 4.15

More IssuesThis App would be amazing IF it worked as designed (minus all the bugs). The newest version may fix existing problems but it also created new ones. As soon as I updated the app my existing (previously linked) Disney Resort Reservation was deleted and I was unable to re-link it to My Disney Experience account through the app. This meant that I was unable to make fast pass + reservations for my trip (which is still more than 30+ days out). While sitting on hold for technical support for 20+ minutes I went on the computer and was able to re-link it there. However it still isn’t showing up on the app. This app has a lot of potential if it actually worked; however, instead of enhancing my “Disney Experience” it has been a source of annoyance, frustration, and wasted time. IMO Disney needs to allocate more of its resources, in order to bring this up to the standard that I have come to expect from this company and its subsidiaries. That’s why people are willing to spend thousands of dollars to visit Disney Parks; believe me it isn’t because the food is great, the weather perfect, or the lines short..Version: 4.12

Slow to load, crashes regularly.Unfortunately this app lags and is slow to do anything. I have been trying to plan my holiday but the Disney App says NO!.Version: 4.17.1

Absolute joke!We were soooo excited to start planning our 1st trip back to Disney post covid! Eagerly counted the days until 69 days before so we could pre book our enchanted extra packages, ultimately these were all going to be Stat Wars attractions, namely Savi’s workshop and the Droid Depot! The day finally came…… we could not choose either of the attractions, despite there saying “check availability”, when you clicked it you were either met with a continuous “loading icon” or “access denied!” Disney “cast members” were no help either… we have tried for 10 days straight now and still the same thing…. This has completely ruined the excitement of what should be a wonderfully engaging build up to one of the most memorable family holidays ever, but it’s left us completely deflated!! Most magical place on earth……. Maybe not any more 😔.Version: 7.4

Linking tickets and DAS registrationNothing works and nothing is straight forward. It took hours to register my park tickets. Finally worked…. Now I can’t link my memory maker says I have to call in and wait on hold for hours…. I just gave up after waiting 4.5 hours to register my disabled daughter for the DAS pass. All in all not a good start to spending thousands of dollars.Version: 7.2

Not intuitive, crashes all the timeThe Disney App is one of the less intuitive and disorganized I’ve ever used. It is slow and locks up easily. It is so bad that at some point we decided to just go with the paper map and schedule. What is even worse is that now you have to request a “boarding pass” for some rides using this app. It is pretty much a lucky ticket based on the boarding group you are assigned. It doesn’t matter if you are at the park at 4:00 am or just arrived when the attraction opened. It depends on whether you can get on the Disney servers at exactly the same time the attraction opens. The problem is that the app “locks you out” because of the hundreds of people trying to get in at the same time. I arrived at the park before 7:00 am and at 8:00 am when the Ride of the Resistance ride opened, guess what happened? The app crashed on me!!! Five minutes after battling with the app I finally I got a boarding pass for group 121. BUT, then I read a disclaimer indicating that only those on group 71 and under will be the ones riding that day. After my last weekend trip to Disney parks I decided that I am done with them for the rest of my life!.Version: 5.8.1

TerribleHorrible experience. Glitchy. Keeps shutting down. No chat service. Not impressed.Version: 7.2


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