My Disney Experience Negative Reviews

My Disney Experience App Complaints & User Negative Comments 2024

My Disney Experience app received 155 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Disney Experience? Can you share your negative thoughts about my disney experience?

My Disney Experience for Negative User Reviews

✓ App FailedHi - today was the first day I could make dining reservations. Had to use the app since I had to commute to work (bus). Every time I tried to book a restaurant, kept getting a spinning wheel when I picked the time. I would not move forward. I switched to the browser/website on my phone. That worked, but was much harder. The website wouldn’t recall my credit card on file, and it made me manually add it for every reservation. Not a good experience. While I have you, for the love of god get rid of the park reservation. The parks are still ridiculous crowded, so we’re seeing no benefits. In top of that, Parker hopper costs the same if not more, and you have to wait until 2pm, and you must go to your reserved park first. Just awful, inconvenient, and stressful. I blame the guests to a point too. Idiots complained about making their fast passes ahead of time. Well guess what, now you’re paying for the fast pass, you may get one or two good ones if you are lucky, and now you need to know what park you want to go to each day MONTHS ahead of time. Really, who is making these awful decisions. Sorry, sure you hear it a lot, but you need to keep hearing it until you come to your senses. Clean it up, your better than this. At least you were. Thanks..Mrblonde2uVersion: 7.13

✓ International travelers bewareDisney is great. However there is so much that you just don’t know about when booking internationally. What ride are suitable and this whole fast track option. Basically don’t try to use fast track when you arrive. It’s way too late. Next is the constant hand in your pocket from Disney in general. Kids come to meet the characters but it’s book and pay make that happen if you want that photo. Want to sit down and eat somewhere nice without having booked? Forget it. This the challenge for international travelers. Your only going to come once but unless you know the system you only get a small part of the experience. It’s a long way to come to be disappointed..8littleducksVersion: 4.18.0

✓ AwfulIncredibly slow, hangs up a lot and for long periods. Wait times were unavailable 2 of the parks for 3 days. Sadly it's essential for a visit to Disney because of fastpass so you have to put up with it..GbombadonVersion: 4.15.1

✓ Poor AppTerrible app. The fast pass system is limited to three fast passes per app user (not per guest). Therefore, if you have a party of two people and you both use a fast pass for a ride, the app assumes that two of three fast passes have been used and not two of six. The effect is that, once a fast pass is in place, you cannot see what other fast passes for other rides are available. Other problems include: 1) app / WiFi dropping constantly. As other reviews have said, this is not an issue for other apps or Safari or IE. So why should the Disney app be allergic to the Disney WiFi? Inexplicable and costly to non-US guests; 2) food orders - a good idea for those restaurants that have it. However, not every restaurant does and it is not clear on the app which ones do and don’t. Which leads me to... 3) map is not clearly accessible - unlike the Universal app, the map is not clearly accessible. It does not easily show where the rides are. It does not easily show where the amenities or food outlets are either. A final annoyance is that the app is massive and takes up a lot of space. On the plus side, purchasing tickets was a breeze and saved a lot of time. So there is something to work with. But frankly, the app needs overhauling because it is very poor compared to the Universal app..JonUK1990Version: 5.0.1

✓ International shippingShopping @ Disney springs spent an hour getting all the Christmas gifts together for the family that we cannot buy in Oz. Processed payment filled out all the shipping documents only to be told Disney couldn’t ship out goods to Australia anymore from Florida..FlannelauVersion: 4.15.1

✓ Disney Genie, Genie+ and Individual ⚡️ LaneDisney Genie is embedded into the My Disney Experience app. I didn’t really have any issues with the old app. Disney Genie has made it a little more cumbersome to navigate. I did not find My Tip Board helpful as it had us pinging all over the parks based on our recommendations of interest. We just really use the map and looked at wait times (which was there before Disney Genie). I do like the waitlist concept for restaurants but they were always full. This Disney Genie+ awful. It is not worth the money. Do not pay up front for your whole stay. We paid for it on the day we went to HWS and only got TWO lightening lane passes! We parked hopped to Epcot in the afternoon and only got TWO additional rides (4 - $60). We should have complained and asked for a refund. We also paid for individual lightening lane rides which felt like we were being nickel and dime by Disney. Lets see, Remy $36, Pandora $32 (only 2 out of 4 in the group) and one day of Disney Genie+ $60. I can’t image this is Walt’s vision. I’m disappointed with the direction Disney is going. At least make it more like Disney MaxPass, so I can make 3 at a time. Also, if you are going to charge me a premium, I should be able to ride whatever ride I want, as many times as I want..300LavaVersion: 7.1

✓ FrustratingCrappy app- trying to link in reservation & tickets to set up fast pass but does not work!! You can call but when you are overseas why would you bother- not a good start Disney🤬 I’m not hugely tech savvy but not a complete novice either but this app is driving me more crazy than being helpful!,.IluvhomewaresVersion: 4.19.0

✓ Love DisneyLand, HATE DisneyWorldMy family of four went to Disneyland last November and it was the best trip ever. It turned me into a raging Disney mom, and I was so excited when my parents surprised us at Christmas with a trip to DisneyWorld. I’m so let down by the entire experience, but I’m only going to complain about app”ish” related problems. DisneyWorld makes you buy Genie+ the day of, for the park you’re going to. I prefer how DL does it where you can get all your park tickets and Genie together. Each morning I’d have to log on and buy the passes, and it was a waste of time. Disneyland also gives you a PhotoPass with your genie+, and I didn’t realize that DisneyWorld doesn’t do that. So, my sister and I were getting pictures on everyone’s phones where everyone in my party of ten had some pictures each day that we thought came with the pass. Come to find out it’s 75 a day extra to get the pictures, and we would have to do that on each phone that had pictures we wanted. Insane! Not to mention the expensive parking each day, I hated DisneyWorld so much. The employees were rude and unhelpful. At Disneyland they went the extra mile non-stop. I can’t wait to go back to Disneyland but I’ll never visit DisneyWorld ever again..JvwonderVersion: 7.29.2

✓ Hollywood StudiosMy experience only gets 3 Stars because I booked my vacation 3 months ago. And one the reason why I came to Disney is because of Star Wars Rise of the resistance. Once I got to the park, come to find out a I needed a reservation to attend that attraction. I not only was not able to book a reservation that same day. My park ticket was swapped from Animal Kingdom to Hollywood studios on my final day so that I can attend the ride however when I tried booking at 7am in the morning within 30 secs the ride was already booked for the day. Out of all the years I’ve attended Disney Parks this has been the most disappointing. It makes no sense. You need a Park reservation and tickets to get into the park yet on the day you arrive one ride has reached its capacity within 30 secs of the ride being opened for booking. I should’ve gotten an email or some type of communication from Disney letting me know that I had to make a reservation for this ride. Now that I know I will tell all my family and friends about this experience and how who ever you speak to tells you they have no control over the booking system. This experience has truly left a bad taste in my mouth and has forced me to consider attending other Non Disney Parks.EndersonJosephVersion: 6.20

✓ Disappointing and frustrating!Firstly. The app is inaccessible for people using adaptive software. As a visually impaired person the app is unusable, buttons are not labelled. Secondly. The app throws you out every five minutes, this may be to do with the Wi-Fi in the parks, but it means that the app is unusable for booking advance entry to Ride. Just when you get things sorted the app throws you out and you can’t get Wi-Fi signal in the park to reconnect. Considering they are totally reliant on this app to run in the park these days, they could have spent a bit more time getting it to work properly before completely moving over to it! Extremely disappointed!.LiiiiiuiiVersion: 7.14

✓ Magical disappointment. Absolutely terrible app experience.We come to the parks ever couple of years but this trip was supposed to be special. We are here to celebrate our anniversary and reminisce from our honeymoon experience here 26 years ago. There are only a few rides we’d like to ride. We woke up well before sunrise just to get into a required virtual queue. After waiting patiently and refreshing over and over for 7 a.m., we found we can’t get into that queue even with all the extra purchases required. This is an absolute absurdity with the app constantly failing to update appropriately and now without access to the very ride we planned on for months. Our only choice now is to spend an additional $27 per person to gain access. As if the $1,700 for two days and genie + pass wasn’t enough? This experience is horrible and has taken all of the joy out of our anniversary celebration experience. Throw in the fact we’ve waited for 45 minutes for a bus to Magic Kingdom from Port Orleans and are now well behind the opening of the park PLUS all the expenses we’ve paid, it should be quite understandable why we will likely not return. We’d simply be happy to stand in a line all day but, that’s not even an option. Magical disappointment is more descriptive of our experience..Namnori08Version: 7.29.2

✓ Fast passes and entry.Currently having the worst experience with entry and fast passes. Spent 20 minutes at guest services this morning now standing in a line at guest experience team as issues with linking and app not letting me select all 4 of us for fast pass..AkfudnrjVersion: 5.5.0

✓ Very complicated and difficult to navigate!This app which is now essential to book anything at the parks tries to manage everything but does nothing particularly well and makes the process more difficult not easier. Getting tickets purchased online associated to various accounts was a nightmare only achieved after 3 separate calls to helplines and we had all age ranges in our party including some very tech savvy millennials describing it as a very poor effort at an App. Looking forward to an upgrade. As a footnote the photo service was great and worked very efficiently thanks..H2ONHVersion: 7.27.0

✓ Disney planningThis app is so helpful, when planning your disney holiday. Keeping everyone together under the same plan with only one login...... Love it.My name is francisVersion: 5.6.0

✓ Waste of timeTo complicated to use. If it is too hard people don’t use it. Your app is stupidly hard to use. I actually can’t be bothered with it. Why can’t I just purchase a ticket and turn up? Why do I need the app. The rides and the parks are your experience not an app.Pottz73Version: 7.21

✓ Fast passes don’t work unless you stay on site or have annual passPurchase 14 day Disney tickets and have been very disappointed this year, as we were unable to get fast Passes for any of the new Pandora rides , or7 dwarf mine train even though we have been trying for 30 day prior to our arrival, We queued for 40 minuets to see the lion king show and after 5 minuets into the show we were told that the show had been cancelled, no explanation given ! , We were there with our grandchildren who had been looking forward to see this show since booking our holiday, our 6 year old granddaughter left animal Kingdom in tears, definitely no Disney magic for us. We payed $22 for parking, plus park entry ticket money, and wasn’t able to get on one ride. The fast pass system only works for the people who stay on site and have 60 days to do their fast passes, they take up 3/4 of the fast passes leaving everyone else scrambling for what’s left. Total unfair system, I’m sure Walt Disney is turning in his grave ,.Billyboy1952Version: 4.11

✓ Michelle KirkHaving booked a family of 8 for 3 day hopper tickets it has been disappointing that we have had to que for between an hour to 2 hours to get on any ride we want to do We cAn accept an hour but 2 is ridiculous but we have done it not to disappoint the children We have tried entering the park early and also later. Any of the rides where you can book on the day and pay for such as Avatar …. Say we set not eligible as we are not staying on a Disney resort I have tried going on the resort ask a question and no one replies. Today is our last day and we start at Epcot and then wish you hop to Animal Kingdom . So far in two days we have managed 8 rides in total. A lot of money for that …, although the quality of the rides is amazing when you can get on them and staff are lovely. Why not change the price of overall ticket or make it clear that you will not get on rides unless you pay for lightening or whatever you call it. Imagine how one feels when you have been in a que for 90 mins and someone with a lightening pass walks in and gets on ride before you. Walt Disney did not intended to make people be 2nd class.Michellle KVersion: 7.23.1

✓ Huge crowds huge wait timesWe have a 14 day holiday and finding unexpected huge crowds and wait times around 179 minutes for some rides! Needless to say we have not been on many rides. Even the shows doors have been closed as full and advised the wait line is but fir the current show but for the next one! Altogether a rather disappointing trip so far. Having said that, we did manage to get on some special rides in Hollywood late before closing so perhaps that is the way to go - get there late and stay to the end, despite the unexpected cold weather! Wrap up warmly as temperatures vary from day to day..Max and MeekoVersion: 7.2

✓ Bands and cards not workingHaving used the app on numerous other occasions, we have just received our tickets for our Florida upcoming visit this year however I am somewhat dismayed to find that the magic band and ticket management feature in the app is temporarily unavailable which in our particular case renders it totally useless. Having to manage fast passes and bands by the website on a mobile phone is a total disaster compared to the ease with which the app used to function. I have spoken to Disney who have no anticipated timescale for the fixed to this problem and they very casually suggested I just try and enjoy my experience anyway. Not a hint of sorry or a suggestion that things will be working soon..VezzMeisterVersion: 5.8.0

✓ Nightmare bookingsAfter planning and booking a 2 week holiday from Scotland costing over £22,000 pounds trying to book into anything is a nightmare!!!! Alarms set on our phones laptops and office computer we still couldn’t get any booking with princesses in the castle which was a memory of ours from years gone by and wanted to take our grandchildren to also experience it. Bookings are all full for almost every breakfast everywhere!!!! We are not in a Disney hotel we are in the caribe which is a neighbour which can only book everyday from 60 days what a waste of our time every morning trying to book!!! We understand the world has changed from COvid but this is now no exciting holiday for us it’s more of a nightmare with apps and bookings for everything!!! If had known we would never had booked in the first place, holidays are meant to be fun exciting times and for 15 years Disney was our go to every year, but this is just the worst experience and we are so disappointed to not have any character dinning experiences for our grandchildren. We are gutted to think this will probably be our one and only time to take our family as the cost has also reached unaffordable for us..Nightmare diningVersion: 7.27.0

✓ App is very slowThe app is very slow making it very difficult to book activities and restaurants for our upcoming trip to Disneyworld..TGT100Version: 7.22

✓ Update has made it worseIt is a great app, but since the latest update it is now continually hanging and wants to log you in each time you access it..SoundManNZVersion: 4.18.0

✓ Slow chat responsesSitting and refreshing over and over. A simple question..Soon to be travelerVersion: 7.34.0

✓ Unresponsive, crashing nightmareFirst time ever to Disney World and the app is just atrocious. Constantly crashes, locks up and needs restarting multiple times and still doesn't eork. Doesn't ever remember your password even with face ID set up. Why does it need to log in all the time? And when it finally does work you switch sections and then becomes unresponsive again. Pointless.Juiceboy_JeffVersion: 4.18.1

✓ Fast passThis app would benefit from having average wait times for experiences, that could also be checked while booking fast passes..Anonymous8368592764Version: 4.16.0

✓ On the edge of Galaxy’s EdgeI love Disney World! It’s my favorite place on planet Earth and I come here from out of state at least 2-4 times a year. I came here this time specifically to go to Hollywood Studios to experience the new attractions, Star Wars: Rise of the Resistance & Mickey & Minnie’s Runaway Railway. I was informed that we had to do a virtual que for SW: ROTR at 7am or at 2pm. We asked a very helpful Disney cast member about how to get to it on the My Disney app. At exactly 1:59pm I waited at the que so I could be on time to join and not 1 second after the clock turned to 2pm all the ques were full. This was the main reason I even traveled to Disney World on this particular trip. I even booked our stay at the Disney Four Points Resort so we could have a very merry Christmas trip (which we still are), but this was very, very, very disappointing, especially for me because I am a huge Star Wars fan and I was really looking forward to experiencing this attraction. However, I fullyunderstand the times we are currently in due to the pandemic so I will still make a magical day out of the wonderful place Disney World is. I just wish there was some way I could’ve experienced this awesome ride..Dark Raven 710Version: 6.9

✓ CrashingContinues to crash, iPad and phone. I was so looking forward to using this app while on our trip.. but I can’t trust it to work.AngelaPotvinVersion: 5.7.0

✓ Unable to book diningYou need to sort this, I’m a member if a lot of Disney based Facebook groups and it seems that there are a huge amount of guests that can’t use the app to make dining reservations @ the 60 day mark, not only is this frustrating but it makes it virtually impossible to get the reservations you want which is highly disappointing, this is a very expensive vacation for everyone and with the cost going higher and higher to enjoy the whole Disney experience, it’s annoying to think that alot if guests are missing out when Disney aren’t repairing the issue..Cheese fest!Version: 7.28

✓ Not user friendlyYou have to hunt to find the major things they are trying to sell. Tickets and codes are not recognised..LuckucyVersion: 7.22

✓ TicketCan’t purchase ticket via app. Keep “loading”. No one answer you. And no operation time offering.M顾炎武故居Version: 7.33

✓ More IssuesThis App would be amazing IF it worked as designed (minus all the bugs). The newest version may fix existing problems but it also created new ones. As soon as I updated the app my existing (previously linked) Disney Resort Reservation was deleted and I was unable to re-link it to My Disney Experience account through the app. This meant that I was unable to make fast pass + reservations for my trip (which is still more than 30+ days out). While sitting on hold for technical support for 20+ minutes I went on the computer and was able to re-link it there. However it still isn’t showing up on the app. This app has a lot of potential if it actually worked; however, instead of enhancing my “Disney Experience” it has been a source of annoyance, frustration, and wasted time. IMO Disney needs to allocate more of its resources, in order to bring this up to the standard that I have come to expect from this company and its subsidiaries. That’s why people are willing to spend thousands of dollars to visit Disney Parks; believe me it isn’t because the food is great, the weather perfect, or the lines short..StrbkAddictVersion: 4.12

✓ Worts employesThe employee are angry and not helpful.Ac13678Version: 7.34.0

✓ Disappointed with the serviceOne star because I’m almost done with trying to get in touch with Disney. We booked our trip in November and Disney never bothered to send us our reference numbers for our link for the app and I had to ring several times to get them, Quick to take a payment then no after sales at all. Even now the app works on my wife’s phone but not mine. I’m not sure at this point why we bother. And as for that chat on the app,if you can’t answer and provide a service then don’t bother with it, complete waste of time. No excuses for this. It’s not like you can walk in to Disney office or store anymore to rectify any problems..YuiuyvbevVersion: 7.2

✓ No frenchNo french.EzevnVersion: 7.32.1

✓ Freezes and drops out oftenKeep trying to use it but it drops out quite a lot or freezes while trying to use.ButtonsNBeadsVersion: 4.15

✓ Waiting to be impressed.We are disney fanatics. We have enjoyed the many visits to Disneyland and California Adventure and have always been blown away by their customer service. This is far superior than what our experience has been so far at Disney World. The resort rooms are not worth the money at all for the lower budget rooms. They are CRAZY small and ours was not clean to the Disney standard. We were recently traumatized by the Northern CA fires and we couldn't get our mail as planned due to significant delays. Some was Disney attire (costumes and such). I called the resort and asked if they would accept a package. They were so gracious about it. Come to find out Disney is CHARGING us a handling fee. Never mentioned that and it's like we are being punished for having having fire wreak havoc on our beautiful county. We ate at Art of Animation and it was disgusting. Best of all- they lost our stroller. We never received it from the Magical Express and they blame our airline, Virgin America. I checked it in. I watched them load it on the airplane. We are at the parks with no stroller. It was a simple umbrella one but our 5 year old gets tired. So now we have to PAY to rent one each day. I'm shocked Disney. I expected more from you and hoping to make the next few days magical...just waiting for that to happen..Beezer80Version: 4.8.1

✓ Getting Too Expensive! No Longer Worth It!We have been coming to Disney for 25 years and have been vacation club members for 10 years. The service has been deteriorating for the last five years and continues to decline. The costs have risen 50% during this time while the quality has decreased by at least that much. They terminated all of the long term dedicated and loyal full time employees and replaced them with part time students and retirees who do not provide the same level of service. The wait lines continue to be outrageous while the rides are continuously either breaking down intermittently or are closed “temporarily” for repairs (splash mountain has been out of commission for over a year). Most decent guest conveniences have been removed completely or have been replaced with paid options (fast pass has been replaced by genie which can cost $80 per day extra for the same service that used to be free). Charge me $110 per day to visit a park and then charge me another $80 to fast pass rides that I used to get for free? No thank you. This will be my last Disney trip until Disney starts to respect their customers by getting rid of Bob Chapek, who is a money hungry corporate clown, and bring back Mike Eisner who knew how to lead a family friendly company..JohnNDyan2000Version: 7.13

✓ Fast pass failOn vacation for three weeks 24th Sept to 15th Oct. 14 day Disney passes for all the family, and our grandsons first trip to Disney. Everyone super excited. After purchasing the tickets, we tried every day, 30 days prior to flying out to Orlando and every day in Orlando to book fast passes and could not get any times for any of the Animal Kingdom rides and could not get any of the character picture fastpass slots to any of the parks and wait times on standby are just too long for a small child. May I make a suggestion to the powers that be at Disney, Disney is a magical day out for the family, Walt Disney's vision was for all children and adults alike to feel the magic of Mickey Mouse and his theme park however Disney without the opportunity to meet Mickey and Minnie is just another theme park, you are not just another theme park, you are a magical theme park, work some magic and make Mickey more accessible to visitors. You have a magical day now..Stephen M and family.Version: 4.8.1

✓ Bad check inOur flight was cancelled and despite notifying Riverside resort of arriving a day late there was no booking for the Magical Express bus or at Port Orleans Riverside. The whole process took much longer than required resulting in missed time in the park and very disappointed children..Nsw73Version: 5.0.1

✓ AppallingOne of the worst and buggiest apps I’ve ever used. Crashes continuously and mostly before even loading on my iPhone SE. Have heard others have the same experience. Don’t waste your time..PilotdotVersion: 4.16.0

✓ Terrible dining reservation system - glitches out constantlyTried tried reserving and wouldn’t take my oversea credit card.TootsahoyVersion: 7.24

✓ Can never log in!!!!Absolutely appalled with this app. It obviously can’t handle the traffic. Try for hours to log in and can’t, then when I do get through all the fast passes for our days 60 days ahead have gone!!! As of spending thousands on a holiday wasn’t enough we then call and spend 2 hours at a go on the phone to services to book things instead! Meant to be looking forward to this holiday, I loved Disney as a child but all the fun is being sucked out of it with the booking booking booking efficiency maximisation science they have got going on - whereas in actual fact they can’t cope with the traffic for everyone to book!!.TechretardVersion: 4.18.1

✓ Not good for reservationsI have had nothing but trouble trying to make reservations. Some websites say if you are staying at a Disney resort you can make reservations 60 days out from the day you check in. I tried to book Star Wars building light saber for hours it said unavailable/no times available, when I finally got in, there were plenty of times to choose from on that date, it also let me book 62 days out (I’m staying at a Disney resort). Then I went to book bibbidi bibbidi boutique 61 days out, it would not let me click the date I needed even though I could do light saber building 62 days out. On 60 days out it says there is no times available??!!!??? This is a joke. Are we booking Taylor swifts tickets or trying to make a reservation? We need better guidelines on booking. How many days for Disney resort stayers vs non stayers, what time exactly we can book (12am, 6am, 8am, etc). I got in the website 61 days out, would not let me book for 61 days out. then I get on the website 60 days out and you can book up to 63 days out? But the app will only let you do 60 days out? This is horrendous. It makes no sense and it’s not the same day to day. Also why are the individual lightening lanes called lightening lanes if you call lightening lanes through genie plus the same thing? Change the name of one or the other because it’s extremely confusing trying to figure out what this means. Genie plus with lightening lane and fast pace or something! Stop calling it the same thing!.B23400Version: 7.30.0

✓ A MUST for a stress free Disney vacationI love the My Disney experience app. It is a MUST for a stress free Disney vacation. Do you hate waiting in lines... yes, duh! The ability to book fast passes and change them easily, check wait times, and plan your day in the park is the best! I would say sometimes when booking fast passes for a large group it will glitch and only show it’s booked for 1 person, but in reality it has everyone on the system. Only once when I changed to a fast pass did it not sync but the cast members were very helpful. I like standing in line picking the next ride for my family, it makes visiting the parks effortless. Waiting in line to eat... Not about that life... I like ordering food in the app and just skipping past the queue for my food. When character hunting this app is a the best map! I’ve been able to see when hard to find characters are out in the parks and their exact location. Recently, I have been using it to open my resort door which is nice. I also use it to show my annual pass to get the discount on merchandise or food. Again my only complaint is sometimes it is a bit glitchy and I have to re-start the app multiple times. Overall 4/5 stars for making my Disney vacations stress free and magical with my family!.ARUSSE52Version: 5.0.1

✓ Crashes constantlyI hate this app. It constantly crashes. It’s supposed to work with magic bands, reservations, fast passes, pictures, etc. the problem is it constantly has issues. It tries to log in EVERY TIME. And you’re using it at least 30 times a day to keep track of everything or figure out where you’re going. I have the worst time getting pictures to link with others in my party. Or trying to see wait times or where dining options are nearby. In theory it should bring all this up but in reality you stand around either waiting for it to load or closing the app out for for the 5th or 6th time while you wait for it to just come up at all. And I have a current phone with current iOS so don’t use the excuse I have older generation hardware. This app seriously put a damper on our trip because you have to use it for EVERYTHING. To add to it because the app doesn’t work well it slows down traffic in the park. People are constantly looking at their phones and trying to get the app to work. Whole families slow down in the middle of the park and then have to pull off to the side while they wait for fast pass times and schedules to load. Seriously Disney? You can’t figure this one out? You make mechanical dragons breathe fire during a parade, seems like you could take a little time and make an app that is CRITICAL to the park experience at least function 80% of the time. Call Apple or Microsoft. I’m sure they have an engineer who can help you..34ahdhVersion: 4.18.1

✓ They keep making it worseUnfortunately, Disney keeps working very hard to make this app worse. With the introduction of Genie+, the app became clunky and almost useless..IngjdVersion: 7.1

✓ Very poor - this app could ruin your holiday!I have to assume there’s a lot of fake reviews giving this such a high star rating. We’re in Florida now and the app is super glitchy, it never loads first time. The virtual queue system is precarious at best and doesn’t work most of the time, which if you want to get on new rides like Guardians could mean you miss them on your holiday because the app is the only way to get on. Fortunately the app worked on my wife’s phone (iPhone 13), so we did get on, but if it was left just to my phone (iPhone 11) we’d have missed it for sure. We met people in the parks that weren’t able to ride Guardians because they couldn’t get a virtual queue pass!! If you’ve paid for genie plus, you need this app, but be warned, it doesn’t always work. We’ve had multiple trips to Guest Relations to sort out errors and issues. It’s disappointing, this app could be really good! Fun items like photo pass lense could be great but only work half the time. Considering you need this app to get the most out of your super expensive trip to Disney, its disappointing Disney don’t invest and work out the glitches. Also, areas of the parks are complete network dead spots, particularly if you’re from outside the US (like us - from the UK). With everything at Disney going digital, they need to update their Wi-Fi to support their growing digital strategy!.Agadashi1683Version: 7.13

✓ Pandora Expansion MismanagedBoth rides at the Pandora Expansion are terribly mismanaged, leading to 3+ hours wait times. All due to constant closures and malfunctions of the rides. Further, after the exciting waiting queues of Space Mountain etc, I am terribly disappointed that Disney didn’t put a little more effort forward in making the waiting experience more entertaining. Overall, overwhelmingly disappointed with the Pandora Expansion..Margaret RosenbaumVersion: 4.9

✓ Doesn’t workIf it worked it would be good but half the time it doesn’t work.Need a faceliftVersion: 7.33.1

✓ Can’t link reservationTried about 15 times to link a hotel reservation ($6k for three nights by the way). Call the reservation line, they say ‘we only do reservations’; I tell them my reservation is wrong, please can you fix it. They say I have to do it in the app. I say that on the occasions that the app doesn’t crash, the link works once then when I link my family members (who were captured wrongly in the original reservation - which the reservations line ‘can’t fix’) it looks like I have a family of 12 (I am only blessed with 3). Then the link breaks and doesn’t show any more. So I call the reservations line who say they can’t help but they can transfer me to the online team. After 35 minutes of hold music and Disney adverts, I give up and go back to the app and..... What ever happened to the Disney Experience?.TiptoptapsVersion: 4.13

✓ Unexpected bad appI can’t belive how this app is inefficient N 2022, common Disney do something about it.Bad App 2022bVersion: 7.9

✓ TerribleIt does not work well on androids, keeps closing all the time, not intuitive at all, neither has good explanations for each button.AnadavillaaVersion: 7.24

✓ One Time SituationNow, normally I’d give this app a 5 star. I’ve had it for years and have been using it in every trip to any Disney Park I’ve been to. UNFORTUNATELY, however, this trip that I’m currently on while I write this review seems to be a little different. This time around the app seems to have gotten VERY slow and buggy, contrary to recent years. Every time I try to check times on Fast Passes, check the times of a restaurant or peek at the map to make sure we know where we’re going, the app takes longer than convenience would want. I even manage to make it to my destination every once in a while before the app manages to finish booting up. Fun stuff. Bugs and lagging aside, I don’t want this review to be seen as something of a “Do Not Download.” This app is EXTREMELY useful and if it ends up running smooth for you, it’s a MUST DOWNLOAD in any of the Walt Disney Parks. Between Fast Pass reservations, to the maps, to the restaurant times and times/places to meet characters, the app will ABSOLUTELY make your trip a neater, easier and more enjoyable trip. As the title hinted, this review is based off a one time situation. Disney normally never fails to deliver and I hope they fix these bugs so I can get back to praising them for their awesome delivery of service and experiences for guests of all ages!.Switch Tha WeirdooVersion: 4.15

✓ Confusing appLet me know when I can book again instead of me guessing.JillyjellybeansVersion: 7.34.0

✓ HotelsWould have been great to search and purchase hotels in your resorts through the app we are overseas travellers and it’s very overwhelming the choice and selection, so purchasing tickets and accomodation together would have been great But you can’t do that.Jimmy james 20Version: 4.16.0

✓ Mr C CarpenterDisney Genie and, in particular Disney Genie Plus, has absolutely ruined the Disney experience. The spontaneity I used to enjoy as a child visiting these parks has been destroyed by this money grubbing, opportunistic and greedy development. Walter Disney would spin in his grave if he could see what has been done to the guest experience. The last time I was here was in 2013 when paper fast pass was still available. I disagree with offering any form of fast pass because it artificially extends the standby lines as cast members prioritise the fast pass/lighting lane. However, at least paper fast pass was free and fair. People are paying an extortionate amount to visit Disney parks in the first place. It is absolute daylight robbery to artificially extend their ride wait times to prioritise people who are in a privileged and selfish enough position to spend even more money in order to skip lines. Get rid of your CEO. He is going to drive people away from these parks and into the Universal parks. I would hate to see Disney parks become a shadow of their former selves as people begin to vote with their feet and abandon Disney. It’s already started happening. I for one will not return again until the ability for guests to purchase lighting lane or line skipping of any kind has been abolished. Thanks for ruining what used to be a magical experience..Carpy2012Version: 7.12

✓ Looks amazing but doesn’t work how you’d want it toI find myself getting really annoyed at apps these days that look really good but don’t actually work for the purpose they’re meant to work for. We’ve booked everything directly through Disney, Our profile has park tickets, hotels, flights all included in the package. But for some reason we can’t do half of the stuff we need to do on the app, it makes the simplest of tasks seems so difficult and in 90% of the cases I end up having to call the support line because I can’t do what I need to do on the app. Every time I log in it tells me my password is wrong so I have to update it every time. It also tells me I don’t have a park reservation attached to the booking (even though on my profile it literally shows me my ticket numbers) Because you now need to book park passes in advance (which is a ridiculous idea in itself) we have to book them through the app, but I try and choose the park passes and it takes me to a page to buy brand new tickets. I’m in the UK so I think that effects the app for some reason, but there is something fundamentally wrong with this app that needs fixing. This app was made purely to look good in adverts and not to actually make anything easier for anybody. About to get on the hold queue to their support team again because it doesn’t work.Rick58jonesVersion: 7.2

✓ NavigationWhen I get taken from the beginning I can’t find my way back. This is bad because I’m computer savvy.Hail (28)Version: 4.11.5

✓ Horrible AppThere are very little things in regards to Disney that I could ever see something wrong with, but that was before using this app. I am shocked Disney pushes this app onto visitors. I was told I HAD to have this app to make dining reservations, special event packages, buying tickets, and the memory maker. It was a bold face lie. I bought my family’s tickets to Epcot via the app-stood in the security line, got up to get in the park and was told I had to buy tickets at another gate! I had to go to a completely different line, buy tickets in person, get a ‘card’ then get back in line to go inside of the park. Another problem I think is horrible with the app is their dining reservation tab. First you can’t search for a restaurant or even by park, only by meal time. Most importantly and annoyingly though was the reservations are useless. I couldn’t get a reservation on Christmas Eve to a restaurant in Disney Springs, well my family and I were getting hungry about 7pm and decided to walk around to that restaurant just to see what the wait would be—-absolutely no wait at all! The app tricks you to think that if the restaurant doesn’t have reservations then you can’t get a table but it isn’t the case! The mobile ordering didn’t work on our entire trip. And every single time I opened the app I had to re-sign in. I expect better of Disney and I don’t like being lied to. The only reason you have to have the app is for Memory Maker. Do not use this app..Globetraveler2Version: 4.17.1

✓ No supportWe downloaded this at the ticket counter when the agent said it is the way to reserve fast passes. Since it was the day of our visit, there were no fast passes available, but we could use it on future days. That’s not their fault, that is just my ignorance in believing that there was a “fast pass”benefit for each day of use. The next time we were armed with experience and ready to plan our fast passes for our next visit. However, the app wouldn’t properly scan my card. I had it in the system the first day, but it was no longer there, so I scanned it again, and again, and again...to no avail. After way too much time trying to get my ticket scanned so I could order a fast pass with my party, I tried to search for “help”. To be told by the app that there is no “help”. There is no phone number, there is no customer service, there is no frequently asked questions, there simply is no help. So, we’re back in the same boat of not ordering fast passes before going. Hence, what is the point of having the “Disney experience” app, if our only Disney experience is the one that makes us wait in the stand bye lines on every single ride? If I were to do it again, I would not buy a pass assuming this app would allow us to use fast passes. Instead, I would only buy a single day ticket with the understanding that lines are just part of the Disney experience..Central FL Domestic EngineerVersion: 5.8.0

✓ Lines at standstillFast pass is fine but you can only do a few in a day. Rest of the time you’re standing for hours and hours in the heat. Not so much a magic kingdom as a boring one. Lot of money to spend to do a lot of nothing..NotsomagicanymoreVersion: 4.19.0

✓ Difficult to useThis app is slow and difficult to use. You have to constantly sign in to access your information. It glitches and is difficult to navigate, need to look at Disney California app or Universal Florida app for upgrading.Ozzy at DisneyVersion: 4.18.0

✓ RCCan’t sign in.RCORKETTVersion: 7.33

✓ The Grand Construction ZoneMy family and I are staying at the Grand Floridian Jan 6-13. We have waited a year for this vacation. One of our favorite and more relaxing moments is when we sit on our balcony, soak up some sunshine, and listen to the classic 40’s style music that plays over the PA system. However, this year, the Grand is under major renovation and all we can hear is machinery, power tools, and construction workers. Yesterday, a construction worker was blowing dirt off of the sidewalk and blew it right in the face of myself and my nine year old daughter. Ever hear of a broom? Anyway, I feel I’m being generous with 2 stars. I get it that these renovations are necessary. However, if it had been disclosed to us that this much construction was scheduled, I would have either changed my vacation date or stayed at another resort. The fact that I’m paying full price for this stay is all the more aggravating. I did not pay this much money to hear construction work from 7-4 everyday of my trip. I don’t feel like Disney was upfront and honest about the noise, inconvenience and commotion we have experienced during our “vacation”. Furthermore, I doubt they really care..Muzzit30Version: 7.19

✓ Terrible AppAgree with other reviews about this app. We are going to miss out on so much because we can't plan properly as the app crashes or says try again later, so you try again later and it does it twice. So bad that a company such as this, can't provide a decent app. We are travelling from Australia and I am having to call them to make dining reservations. Two dining reservations took almost two and a half hours on the phone !!!!! Come on Disney, get this sorted out and fast..Jannymark1Version: 4.17.1

✓ Avoid this appAbsolute waste of time, can’t do anything unless you create an account but when you try you can’t accept the terms and conditions so you can’t create account.R1797Version: 5.0.1

✓ All about the money!There needs to be a limit on the amount of people that pass through the gates per day. Close to two hundred dollars per person, then stand in lines for one to two hours to get on the rides. Disney only cares about how much cash they can bring in. Walt must be turning over in his grave! Shame on all those who claim to call this the happiest place on earth ☹️. Very disappointed.Felix123!Version: 7.33.1

✓ Very confusing and difficult to use and understandCannot work out how to add Disney MagicMobile for my phone - it says I need to set up 2 factor authentication (which was already set up). I’m currently in the process of updating my phone to check if this helps. Also multiple things keep crashing when I try to view or book things - including Genie+. Very sad, frustrated, and disappointed - missing the days of the simpler fast pass..Maddyjm7Version: 7.32.1

✓ Great support tool, but not to be relied onThere are several problems with this program. I don’t know if it’s on the backend or on the interface, but after 10 attempts, we weren’t able to cancel a restaurant reservation. We had to go online to the website. That was the first issue we had. Then when I accidentally added something to my day, I was never able to remove it, despite making multiple attempts. Another issue when adding an activity to my day it didn’t add my entire group by default. I had to go back in and try to add the rest of my party but even that wouldn’t work either. Not a big deal for out party but if people split up they didn’t know when to be somewhere. Also, don’t rely on the interactive directions because it will occasionally misdirect you and take the wrong route. Example we were literally standing right next to Monster Inc. in Tomorrow Land and it wanted us to walk eight minutes around to get to it. Another drawback to the program when you’re in the individual park hours and you’re looking at Showtimes if you change the filter somewhere else, it will show you that parks showtimes, regardless of which one you’re looking at the hours for. Another flaw in the program I found was the times didn’t always reflect accurately. For example, we were going to see the fireworks at Magic Kingdom for 8PM and when I tried to add it to my day, it said the time was 1 AM in the morning, not sure why that was. I suspect this was a display problem..Gandalf252002Version: 7.33

✓ Crashes often, frequent errors, very slow, burns batteryWith the app exception of the insane battery drain, It looks like many of the problems with this app are server side errors. The server errors manifest in the user interface as being super slow at times, popping error messages to tell you to “try again” and outright crashes. The app burned through 40% of my battery on a new iPhone XS Max in an hour of use trying to plan our trip. Battery on my iPhone usually lasts 1.5 days. Disney can do much better. Their app experience should be as good as their cast member customer service in the parks. Also, Max Pass at Disneyland is WAY WAY WAY better than FastPass Plus at Disney World. Getting secondhand shot at fast passes to resort hotel guests is bad enough. The resort guests already get “extra magic hours”, they don’t also need first shot at fast passes 60 days out. But worse, you can’t get more fast passes until you use ALL THREE. So if you want to go to an evening fireworks show you get only three fast passes for the whole day and the resort guests take all the early fast pass times so they can re-up midday for their extra magic hours in the evening while you get to wait in line. Disney World has much to learn from Disneyland..1974B.C.Version: 5.1.0

✓ Terrible AppPlease fix this app. It’s an embarrassment that a great company like Disney would endorse such a poorly designed and dysfunctional app. It could haven been a tool that genuinely maximized the enjoyment of our Disney experience, but instead it has been a headache which has only been useful for ordering food and using the map (which itself was often ineffective for guiding us where we wanted to go). It’s great that I can search for restaurants, but not great if the restaurant is at a completely different resort or in a park that I don’t have a ticket to. Enabling users to sort what exactly they’re looking for would be a great step towards allowing them to use the app to effectively plan the day. I want to know what’s going on in the park that I have tickets to. We were pleasantly surprised when we happened upon 3 different live performances in the Animal Kingdom during our visit, but we didn’t even know to look for them. Presumably, someone has a schedule that they would be able to publish in the app, and can figure out how to tailor it to the park that the guest is actually in. If any of this app’s developers are reading this review, please, for the sake of future visitors’ experiences, fix this terrible app..SSongLLindVersion: 7.4

✓ Let downRoom wasn’t ready when we got here at 3:30 pm despite a check in time of 3:00 pm. Nobody seemed to care at the front and we didn’t get our room until close to 5:00 pm. Both the “resort” and rooms are a complete let down. Very dated..FerrariBassVersion: 7.34.0

✓ HolidayThe app is a good idea and for our last three visits have used it along with the dining plan. Being visitors from the UK and usually staying for 21 nights we have always found it helpful for booking our meals and rides etc as we a large family normally 13 of us and I am disabled. Well I can’t find words for how shocking this system now is my partner has one request for a dining location that is the Rose and Crown not a single reservation slot and only two of us want to use the facility. We have been able to book some of the others but having to split up the party and take different time slots including my birthday meal, one of them we are having to make do with different days. This is becoming such a frustrating chore that it no longer feels like a family holiday good job we know how far the walk will be to McDonald’s. We are not new to this I’ve been bringing my children and now grandchildren since 1990 and it is going downhill fast and this app is no longer a friendly addition to the holiday..Lyndos60Version: 7.9

✓ ConfusingConfusing. Hard to use. Doesn’t explain what each of the features are so I have to come out of the app to google it..GinnyjazzpotVersion: 7.15

✓ Not user friendly but not impossibleAs someone who uses the Disney + app I can say that the same amount of effort, money and thought was not applied to this app. I can also say that I am not a Disney World regular. Because of this the app is not easy to use AT ALL. It’s confusing and there really isn’t that much information or help in the app itself. It’s slow to load. It takes forever to load any of the times of the rides. This makes trying to get Genie reservations at even 7am hard (and I won’t even go into how ridiculous all of the rules for Genie +. It barely makes sense and is not easy to understand). The app also takes so much battery power. I’m order for park information to stay up to date they recommend having location and Bluetooth on at all times in the park. My battery was dead by mid afternoon the first day. I also work in IT with customer facing apps and the user interface is not easy to navigate or understand. How about a simple link for checking rides at the park you’re at? Is that to easy to ask for? Instead it took me a good 2 hours to figure out where I needed to go to find this information regularly. All in all, I’m very disappointed..SarahoooneillVersion: 7.4

✓ Happiest place .... ??You pay $119 to wait 150 mins (not the 125 stated on app) for a ride that last, say, 10sec. While the staff at the front allow people who have a fast pass with a set time in earlier than their scheduled time to make the standbyers wait longer. The fastpass were long gone earlier this morning. Occupational health requires food/water breaks every 2 hours for staff, obviously, not patrons. Plus no staff to monitor the queue jumpers because Who wants conflict in the holidays..Grumpy dwarf, obviouslyVersion: 4.9

✓ Too complicatedCan’t link two accounts genie is bakwaas.Pooja1021Version: 7.24

✓ 1 StarWouldn’t let me connect to my self admission pass to my Disney experience app so I tried to see if it would connect to someone else’s, it did then wouldn’t let me re connect. So now I have to wait two weeks for it to be fixed. It also used 5 of my Park hopper tickets when I connected one. Then it would not let my partner create an account. Overall nothing good to say about this app..🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️😑Version: 5.5.2

✓ Don't rely on itWithout Fastpass tickets, the app is the only way to know your Fastpass+ status. BUT you cannot book Fastpasses using the app AND you cannot find Fastpass+ kiosks using the app AND you often have to log off/on to force Fastpass+ status to update (and that can take 2-10 minutes). So you'll still need a physical map, and a pen and paper. The map feature is good, but very laggy. In fact everything in the app is laggy, maybe that's the park wifi's fault?.James ViAGOVersion: 2.5

✓ Needs Imagineers pixie dustThe app try's to be one-stop shop for all things WDW but has execution problems due to back-end interconnectivity & great bandwidth needs for ease of use. Disney may want to rethink one app concept & come out with a couple of specialty apps or figure out a better way to import content from multiple sources. Populating reservations is hit & miss. Sometimes it's automatic sometimes you have to manually put in. No historical reservation access so if you're waiting for an attraction & reservation lapses there isn't a way to show you had one. Very clunky switching between areas of coverage & not very clean interfaces. May want to revamp interface so it's more intuitive, more visual & more Disney- like. Nothing magical with interface; aside from picking an icon that ID members of family etc there is nothing that's says Disney in the interface. Would like more 411 options, more "realtime insider" stuff tied to gps. Like alerts the parade is 60 min and best place to watch from your location is - restroom tracker, table availability, character alerts. Sync magic band to app for better in park experience. Maybe desktop version or a iPad version with more muscle. Need imagineers working on app not generic IT hacks without Disney experiences to draw from..MikesweeVersion: 6.22

✓ Very disappointed in our visit to Disney.Your technology was awful. Stayed in a Disney resort and ordered food ahead by using the i-phone. wWent to pick up and phone said our order was being processed. Waited about a 1/2 an hour and when we went to check on it, they didn’t have our order and had to reorder and wait again. We paid extra for the Genie plus pass . Tried to use it and wound up canceling because rides were down and decided to go on regular line. We waited for one ride for 2 hours and 40 minutes. The signs in Hollywood Studios were hard to find and the map was no help. There were no signs on shops telling what it was. Very few people around to help you find places. When we brought are kids in the 80s and 90’s it was a great experience, this time when we brought our grandchildren, I don’t want to come back.😡We have super grandchildren and they deserve better. Start improving your technology so it’s friendly to everyone and improve your signs. Also improve your garbage cans. Label the place where you are suppose to throw the trash and make that section bigger. I was standing on line and this jerk went to throw his milkshake out pushed on the unopened side, dropping the milkshake on the ground and having it spray all over me. Yelled at him because he wasn’t going to pick it up and waited for an apology that I never got. I hope you make some improvement so Disney can live up to it’s former reputation..Zulu22134Version: 7.5.1

✓ Genie scam at EpcotMore than once bought genie plus at Epcot and complete waste. Only rides that it can be used on the wait period is about the same with out genie plus. Even staff suggest not to buy.DisneyDad1440Version: 7.33.1

✓ Very buggyApp causes phone to freeze. Had to reset phone to computer as it would not shut down. Reloaded app and now inserts two last passes when I only book one..InsideoutcolourVersion: 4.17.1

✓ Cold eveningsDisney should really invest in outdoor heaters for those places for paid sittings for Fireworks Buildings that are marked on Maps should correspond with large numbers on buildings and restaurants Identifying/corresponding Magic Bands Should actually tell time and have tracking steps!.Carma1953Version: 7.32.1

✓ The work of the devil…What an annoying, buggy app. Maleficent, Jafar and Ursula could not have created something so irritating. Firstly, I don’t want a bloody app to be necessary to plan and dictate my every waking hour in Disney World. Secondly, if I encounter one more “sorry for the paws…” message I will burn Disney to the ground. All I want to do is book a table for dinner. There’s little to nothing available most of the time and the rest of the time it crashes. Then, if I want to cancel a reservation, I’m told it’s “too close to my reservation date to cancel” despite it being more than a month in advance. So I have to pay to call America!! Aarrrggh! Disney is NOT my friend..Someone123!Version: 7.13

✓ AnnoyingThis app is not easy to navigate.NndgeiVersion: 7.34.0

✓ Very dissatisfiedHaving been a visitor and huge Disney fan for the past 30 or more years this years visit and the introduction of paid for lighting lane access to rides has left us with very angry feelings as waits for rides without paying become ridiculously long - try telling a 4 year old that you have to wait while 90% of the admission to the ride is for ‘extra paying’ guests while they wait and wait and wait with no access to toilets or food! It would seem that paying over £500 for the park tickets isn’t enough for the kingdom where not the mouse but the dollar is in charge we will NOT return.Belaggio BabeVersion: 7.18

✓ Frozen screenScreen freezes “ introducing your new dynamic home screen” upon start up. Have re installed app etc and still not working for iOS..ForgetyoujoeVersion: 5.7.0

✓ Poor designThe design of the app is very confusing. One family member just bought a ti key and we can figure out how to share with other family members. Isn’t that a very common situation that should be straightforward to solve?.Cicero OliveiraVersion: 7.24

✓ Let downThe quality of the Disney experience is lacking and yet the prices have went up and no meal plans are quite frustrating and the food prices are ridiculous high. This is supposed to be a family experience not a squeeze every penny out of people experience. Walt would be extremely disappointed in what Disney has become!! The park hopper is a joke now, but you still pay extra for it. Having to reserve a time for certain rides is also frustrating because the only time you can do it is if you have that park reserved for that day or are in that park. When you have to do this at 7am or 1pm you can’t even use the park hopper to get to that park because you can’t park hop till 2! Also in the personal experiences trying to reserve a time to do an activity is a joke seems there are never any times. Ppl should be limited to so many times in a day as not to hog them all. Our family has been very disappointed in this Disney experience. We had great ones in the past! Expected so much more seems corporate greed has ruined the Disney experience!! Disappointed majorly!! Again as I said earlier I believe Walt would be extremely disappointed in what Disney has become!!.Need a beachVersion: 6.20

✓ So badI seriously wonder if the new systems were genuinely thought through and tested at all. But knowing that the app first launched with lorum ipsum text still in places i doubt that there were user tests or qa‘s conducted. As for my experience well… you got to really be on your phone first thing when park opens, i tried to book some lightening lanes and genie + just to be presented with some location error (though location was on) about having to be in canada or the us. The other error didnt give me much of a indication as to why i cant book anything else. To wait for these to be sorted meant that all the rides were filled up meaning you have to hang around and wait until later in the day… great. One of our party members thought it would be good to put us in a virtual que for a new ride (guardians). While we were in the que we couldn’t book anything else? Though the que only started enrolling at 1pm and it was park open ? So we decided to do something else. When i took me and my partner (checkboxes) out of the que i returned home later in the evening to find out that for whatever reason the whole group was removed so they got there just to find out they were not in the que anymore. I can literally go on forever, its been for most of it a ridiculous experience. Though one good thing is mobile food order its working alright as far as the app goes- booking restaurants over the app though has not yet worked for us at all so minus for that again..DehohliVersion: 7.9

✓ So very FrustratingTrying to plan a three day trip to Disney and I have to figure out what I need to reserve, whether it be a park, or a ride, or a live show or a restaurant and if I need to reserve them ahead of time (apparently some restaurants need 60-days). I just don’t understand, with all the technology available, why we cannot just select the rides and shows we want to do, in order of importance (Greatest to Least), the restaurants we would like to eat at (again by order of importance) and then the app (or system it is attached to) would return us results of what we would be able to do during those dates, even suggest other dates that might give us more of what we want etc; kind of like booking a flight. You, as the customer, don’t pick every stop and try to figure out which plane will get you from c to d so that you will end up at e, the system does it and returns options; I digress. Then once you decide if those dates at Disney work, it will finally give options as to what dates for which parks are currently available as well as tell you where to be for which rides.. Boom, Frustration gone.. For the Most Magical Place on Earth, and maybe one of the most expensive, we the customers, sure are having to do a lot of work just to get there and ensure it really is, and even then we still don’t know if we are doing it right..Bjaminn69Version: 7.33

✓ Marina TsoukalasSo far the linking of the tickets was not an easy process, it doesn’t confirm when each ticket is working or linked. Here’s to hoping the remainder of the app works. I was disappointed I couldn’t shop online either.Ghosttr33Version: 4.12

✓ Not a good app!It’s hard to check your fast passes and there should be an option to navigate to a place in the map. Currently it’s difficult to find your destination.BiggDeezVersion: 4.17.0

✓ Saturday 4th JanuaryLines are exceptionally long. No cover in rain. Ponchos too expensive and should be part of the ticket. Where are the characters?.William fitzalanVersion: 5.6.0

✓ Awful web serviceWe tried to access accommodation services multiple times and faced many issues on both the website and the process so we gave up. I tried purchasing magic bands for my family but I can’t select purchase or update my shipping address. So frustrated..WoodsindisneyVersion: 7.32.1

✓ AwfulHuge waste.Alimoo77Version: 7.32.1

✓ Excessively buggy and complicated.I am not a person who gets aggravated with online apps and ordering. However, buying tickets to a Disney park today was extremely irksome. I experienced lag and redundancy in many places. Not to mention that information about the individual parks is also lacking, like hours of operation (at least two clicks away from ticketing page), having to buy tickets and then immediately hat a reservation (I checked availability to Hollywood studios before buying tickets, but couldn’t order a reservation because I hadn’t gotten tickets, then I bought tickets and there were no longer any reservations left.) I used to go to Disneyland when I was younger and lived in California many times a year. Now, it would take a lot of convincing and a lot of my child begging to even consider a return trip. Add to that that I pay an arm and a leg for a hotel room and there is no continental breakfast or complimentary fountain soda. I may as well go to a Six Flags and stay at a LaQuinta Inn. They might not be the happiest places on earth, but at least there I can afford to live in my moderately happy home after visiting and I won’t get an aneurysm from the booking process..JProutytronVersion: 7.30.1

✓ InfuriatingYour app is confusing and doesn’t link to my ticket!!!!!.App sucks——Version: 7.34.0

✓ Infuriatingly and phenomenally uselessI’ve never left a review for an app before but with this one, I feel I have to. I wanted to love this app - I’ve used the older versions for years with great success and I know how useful they can be around Disney when they work. This year though, was an entirely different story. This app is not only difficult but utterly useless. It was shockingly slow, whether on WiFi or 4G and I have a brand new, fully updated iPhone which never has problems with any other apps. It took at least 5 minutes to load - if it did - and if not it crashed. I spent several whole bus journeys to the Magic Kingdom repeatedly trying to get the app to just work to no avail. On the rare occasions it did actually open and load correctly, it had none of the correct information. We would book meal reservations or Fastpasses on the app (as fast as we could before it crashed), only for them to disappear, or only show a selection of our activities. We are fortunate to be veteran Disney visitors but even we found the overall experience dampened by our efforts with this app. For a family trying to navigate the parks with little experience or for the first time, this would have been an utter nightmare. For a company as large and as capable as Disney, we were so disappointed and infuriated by the app - it is now the major way to control your experience in the parks and ours was a disaster..RebeccaE35Version: 4.14

✓ ConnexionPas capable de modifier une réservations pendant l’attente dans une fille même avec2 ou3 bar sur le wifi..Scratch2024Version: 7.32.1

✓ Worst App everSeriously Disney my experience app went from hero to zero. We became major fans of Disney parks about 4 years ago and got obsessed with Disney after our first trip! The ease of the parks, the help of the fast passes and estimated wait times helped up navigate the park like pros. When Covid happened Disney did away with fast pass and replaced it with lightening lanes embedded on the my experience app via Genie and Genie+. Total disaster. You go to book lightening lanes and the time changes instantly. Then you are stuck with a time 4 hours away from when you clicked and you paid for LL for the whole day and get to use it maybe 3 times. Total waste of money. The genie app addition by itself is completely worthless and totally annoying. Doesn’t help in anyway and just makes it so that more guest in the park are waking around with their noses stuck to a screen(because it’s not user friendly). The amount of times my husband had to help families in the park that were just completely confused was astonishing. He honestly should get paid. We’ve traveled from Michigan 5 times in 4 years and this has been our worst trip yet. So many things have changed. So many of the perks of staying at the resorts have changed. It’s crazy to me and I feel really bad for families that saved all their money to come here only to get to ride 3 rides..LeversesVersion: 7.2

✓ Nothing seems to workGenie Day service doesn’t actually populate with anything. Nobody responds to the chat. Aside from having a map of the park, I’m not sure that the app has any value..AvidReader-2016Version: 7.33

✓ Correct my nameI cannot find to correct my name that it should be Raymond instead of Taymond. Please correct my name. Thanks.Patterson53Version: 7.33

✓ Holiday at Disney worldWait times, wait times, wait times... need to limit the amount of people into the park daily so everyone gets a go without having wait 70% of the day in lines...Glenny wennyVersion: 4.17.1

✓ Not impressedNot impressed with the fastpass system. We were unable to access before our holiday as we booked with virgin uk. Once we arrived we found very few fastpasses left. As a result certain rides are totally unavailable to us throughout our two and a half week stay which is very disappointing. We started our holiday at universal and the fast pass system there was available 100% because we stayed at a premier hotel. We are staying at the Dolphin which is also a premier hotel but don’t feel we are getting any benefit from doing this. We have been loyal Disney customers for a number of years - this is our seventh trip - but we’re not feeling the magic anymore!.Harry BinglesVersion: 4.17.1

✓ FrustratingCouldn’t link tickets.Sparky monkeyVersion: 5.3.0

✓ DisappointedArrived yesterday check in not good cast members were wonderful but our magic bands had not arrived leaving us to go to shop to get new ones which after a 9hour flight and a 90 minute transfer it’s not what you want. Don’t agree with Disney not putting your meal allowance on your band now this just forces you to have to carry your phone around. This is not a Disney holiday as your founder Mr Disney wanted for guests. I like many others do not like to have to rely on carrying my phone about all day and constantly having to use it in the parks having everything on a magic band was a better option. I don’t like the fact that Disney is dictating how I organise my day and holiday. I have come to Disney for the past 25 years sometimes visiting in the summer then coming back for Christmas. This is no longer a magical place to holiday the Disney Magic has been replaced by the i phone and Disney obsession with knowing where and when people are spending their hard earned money. Very disappointed Disney fan. 😢😞.Carol disney madVersion: 7.13

✓ Confusing beyond beliefI did not expect this from Disney, as the experience on the app is complicated, disjointed and everything NOT Disney!! Not even sure what Disney Genie Plus is for, paid for it but again what it is for who knows?.KapsTDOTVersion: 7.1

✓ Disney lost its magic!This is utterly ridiculous! Instead of waiting in anticipation to go enjoy my time at the park my family and I are stressed trying to coordinate and plan our day. After spending a splendid day at Universal (which was extremely enjoyable and easy…. unlike a similar park) we were exhausted and waking up at early hours to try and get tickets and lightening passes was just awful. The kids were tired but wanted more than anything to get on the famed “Ride of Resistance” but the app carried a host of issues that made it next to impossible. First of, the app was down and my daughter (who may be the BIGGEST fan in the world) could not join our party and we would rather not get on the ride at all than go without her. Second, it made a lightening pass reservation FOR US which made it difficult to get lightening passes for other times and rides we really wanted to go on. Third, WE NEVER EVEN GOT ON RISE OF RESISTANCE! I could write a whole other review on the “Rise of Resistance” ticket choice because I am most definitely not waiting 3 hours to get on that ride. I do enjoy Disney and believe they have a lot to offer but something needs to change. We will not be back unless they figure out a better way to do this..STK-rhfdghbVersion: 7.2

✓ YikesSo, i have a few complaints. First, the whole system with linking your family and friends so you can fastpass together is so unnecessarily confusing. None of us could figure out if we needed our ticket numbers, and when i put it in for my friend it linked to my account and had to call disney to fix it (i was also on hold for 30 mins but that’s a different story). After you link your friends, they randomly linked some of my friends, but not others, and only one of the tickets would link after that. Within ten minutes, i finally was forced to exclude two of my friends, the avatar ride was completely booked. Secondly, this app can’t even function on its own. If any other app is open, this app simply will not work, which is very inconvenient if you’re plugging in a number from your camera roll. The app frequently glitches not only for me, but for almost everyone else in my group as well. When everything surrounding your vacation is depending on the performance of this app, and the app doesn’t function, it makes us very stressed. And we’re high schoolers who are coming for marching band, so we’re already stressed about a million other things. Overall, it’s great when it works, but that’s not very often..AriLikesUnicornsVersion: 4.19.0

✓ Star Wars tours photoWe have been waiting for almost 30 minutes in line for our photo to be taken yet there is only one person in front of us in the line. We was told twenty minutes ago that we only had to wait for ten minutes..MetoyouyuomrVersion: 4.9

✓ Lost photos/Incorrect fastpass timesI have not had a good experience with this Disney app, the photos we had taken in parks have not come up in my account, I have photos of other guests . I was turned away from rides at my fast pass times as I followed what my app said and told I was booked at different times even though some of my party was booked at the same time and was allowed on the ride. The app changed my fast pass times from time booked to random times. Very disappointed, spent over £1000 on 14 day park tickets, only been in Florida 3 days and attended twice and will not be spending any more time at Disney due to the disappointing experience..Mummy2joe&jakeVersion: 4.15.1

✓ Poor service5 day pass, 3 rides cancelled. Just waste time walking around. Then they deny you any compensation when you try to redeem their passes..JcsjohnsonVersion: 7.1

✓ Avatar rideThe waiting time is inhuman - almost 5h!!! Once you are inside - 4h - there are no washrooms, nowhere to buy drinks or sit down. This is supposed to be fun for kids! How can that be enjoyable for families?! Disney you need to find a better solution!!! There can be virtual lines or do not accept people once the fast passers represent more than 50% of the riders..Disney adventure momVersion: 5.0.1

✓ EnjoymentI love Disney World I came here the first day it ever opened that’s how old I am but now I’m here with my granddaughter and my great grandchild and I find great confusion and I have young minds to handle all the technical things my husband is handicapped we were told at least three different stories on how to make it easier for him we followed checking in at City Hall at magic kingdom he can only stand for maybe 10 minutes at the most I can walk possibly 30 feet she said I’m putting this in but I’m gonna give you the card to go to the first amusement ride we were going to thank goodness we had it when we went to the second one haunted mansion they said we don’t even have any information on you you have to go to guest services we went there first of all the lady handling on the verge of rude finally she said you were declined we do not have anything for mobility disabilitiesWhen we went to jungle Cruise absolutely no problem Very polite considerateHopefully all management and supervisors have meetings in the morning so everything can run correctly throughout the day it’s very difficult and inconvenient for people that are hate to say it a little older and have disabilities Carol Beck.BeckbeerVersion: 7.1

✓ Horrible appHorrible user experience. Nonfunctional and illogical. Keep quoting prices in euros- I am from the US. App crashed multiple times..Srb90210Version: 7.34.0

✓ Nothing will link and app is frustrating to useI have tried numerous times to link my resort reservation to this app so we can book reservations for dining etc. It will not let us use our reservation confirmation number. We have called support 3 times over the last week and got no resolution to the issue. Each time the cast member gave us a different answer for how to resolve it. None of it worked as we attempted to get this resolved prior to our 60 day mark. Now we are at the 60 day mark and some of the reservations we wanted are not available. :( Also, went to Shop Disney on the app to purchase a new Magic Band+. When the purchase was trying to go through the page would freeze and appear as if the transaction didn’t go through. I would try again over and over. My cart would still be full and I never got a purchase confirmation. The next day I got an alert from AMEX, my card was charged 5 times for the magic band. I called AMEX and they flagged the charges. Then I had to call Shop Disney support to verify that the purchase was for one magic band and not five. The cast member said none of the sales were completed. She completed a new one on the call but said it would take several days for the other five charges to fall off the card. Let’s just say that the app is unpredictable and doesn’t work very well. Keeping my fingers crossed that all of this can eventually be corrected and will work for Genie+ etc. once our days in the parks happen..RollTidenTXVersion: 7.21

✓ Love the Mouse...just not the appThe My Disney Experience app is definitely the tool you need when visiting Disney parks. As advertised you can access your reservations, fast passes, see wait times, etc. However, the app is incredibly painful to use. It frequently logs you out and when you try to log back in to view your plans again it will freeze or be unable to load anything. It’s also incredibly slow to use in the parks, which may be Disney’s WiFi in general and while it’s nice and free you certainly aren’t getting the speeds you’re probably used to at home. It seemed that on very busy days at the park, the app was even worse than normal, presumably due to high volumes of users. I would love to see an app where, 1. I don’t have to log in every time I open the app, 2. It reliably opens my plans and allows me to edit them quickly without slow wait times. I did enjoy the mobile ordering feature for a couple of quick service meals and it did process our meal plans correctly. My family and friends is not a feature that’s easy to use, and actually had to go to our concierge to fix it because only half of our planned fast passes were showing up correctly. For now, it’s a necessary evil but I would love to see some dramatic improvements before my next Disney trip!.TlbanksVersion: 4.18.0

✓ Massive Disney fan but this is an epic failI love everything Disney, but this app makes me so angry I literally want to snap my phone in half. Won’t sign into my account. Crashes repeatedly, won’t load most of the time, is exceptionally, painfully slow and just downright infuriating. I have to delete it from my phone and reinstall it repeatedly to even get any access. You’d think with all the money Disney are making at the moment they’d divert some of it to the best computer technologists and app developers the world can offer to fix these issues. Have to say this app could be amazing should they fix all the issues and actually make it work properly. Also will add my universal app doesn’t have these issues..DislivnatVersion: 4.18.1

✓ Fastpass+ only really works day beforeMost of the rides are fully booked on the day, waste of money!.DelosianVersion: 4.15.1

✓ Freezes :-(The right review option always seems to show up at the moment that the app is frozen for minutes at a time lol.:babhshbaiisbbbiziVersion: 7.33.1

✓ Loads of stuff but not intuitivePacked full of stuff and a must for Disney ‘patrons’ or whatever they call the paying customer. But sadly, it’s not easy to navigate round, not intuitive at all and the load times are slow. My wife and I are sharing a password and see different bookings in each! And when using the fast passes I’m confused why on one page it says 2 reservations but when you click through says 4. I hope it is 4 or 2 of us will be disappointed! For a company who specialises in delivering world class customer experience the App need to be much better. Come on Disney!.SPotter1975Version: 4.12

✓ Line upsToo long.MichelleCarloVersion: 7.33

✓ Necessary EvilIt's annoying to have to book a rides daily for a week a month (or two) in advance of our trip, more annoying dealing with the constraints of being there for 3 weeks and coordinating with friends/family coming & going in that period. This app adds insult to injury since it often crashes, lists bad/outdated data, and requires repeatedly scrolling to the day you're interested in. I've had to redo plans multiple times to adapt to available rides and accommodate friends/family who don't yet understand how mandatorily it is to know exactly what park and ride they're going to be at 30 days in advance at 7am. Often the app lists the old fast passes plus new ones, sometimes with the correct # of people and sometimes not. Clicking on old/canceled ones results in an error. I then have to scroll all the way back down to the day/time I was viewing in the my plans screen to continue where I left off (that happens even if no error, when returning to the list after viewing a fast pass or mean reservation- be annoying it doesn't remember where I was). I've found the only way to clear old data is reinstall the app, and I've done that many times on my iPhone, my work iPhone, and my iPad while planning this trip. I can't wait till my vacation comes and goes so I can delete this app for good on all my devices! This needs to be better Disney! My advice is to use the website - it's got it's own errors and drawbacks, but works less badly than he app..MikeL200Version: 4.9

✓ You need to hire a travel agent to visitDisney has kind of lost its zest. If you plan to eat while your there everything has to be reserved on and off the properties. I also added everything to the app and had to stand and line and do the entire process all over again while at the 1st park. We are used to the lines by now but it is very unfortunate that there isn’t a way to healthy unless you reserve a dinning seat and even then the options are limited. We are traveling with a vegetarian so we had to run to Publix in order for them to be able to eat. Also being a smoker which yes is taboo but there were no signs saying you can or cannot smoke. I asked one of the staff members who were very helpful. But she mentioned ppl just light up and then it’s a whole thing. Well how are ppl who do smoke supposed to know? I understand we are coming out of covid and staff is limited but for what you are charged I am not sure it is worth doing more than once anymore. We celebrated a 6 year old birthday I was hoping it wouldn’t have been so hard to just eat. Maybe next time we will do groceries if we decide to ever come back..Capones273Version: 6.20

✓ Horrible response timeStarted a chat and after 10 minutes of no one saying be there in x amount of time I gave up Also couldn’t load my ticket through camera Terrible experience.Terry122134455Version: 7.34.0

✓ Poor customer experienceWorst mobile app I have ever used. Disney should read these reviews and fix the issues. We have had the same problems with linking tickets and fast passes experienced by so many others. Their personal customer service is also worst than their app as they made us wait for an hour to apparently resolve their issue which was their problem in the first place. My son is very disappointed..DisneyCustomerServiceVersion: 4.9

✓ Uses ALL my data!This app has used 136MB of my cellular data in 4 days! This app alone! What is it DOING? The map is clearly not cached, since it reloads it every time I Zoom in or out, which is ridiculous. Like, how often does the map of Disneyworld actually change? Annually? The app is also CONSTANTLY making me log back in. So annoying. It earns one extra star, since it opened my hotel door when I forgot my magic band..TuriyagVersion: 7.0

✓ Ok, but needs some new features and bug fixesFor the most part the app is useful for checking menus, opening times and ride wait times however, we came across two issues whilst there. 1) We had tickets for H20 Afterglow at Typhoon Lagoon, which was cancelled due to bad weather. After the event we received a notification informing us that our tickets had been converted into *something* but when we opened it up there’s no trace of that information on the app. 2) We stayed at Pop Century and used Skyliner to visit Epcot and Hollywood Studios. The Skyliner often wasn’t running due to the weather or technical issues and it would be really useful to be able to see when they are and aren’t running. If that feature exists already, it must be buried deep in the app because we couldn’t find it..IamtheAntiLifeVersion: 7.13

✓ Won’t open after updateSure hope the issue gets fixed before we’re in WDW later this month..Lyndsay0676Version: 4.17.0

✓ Complete Fail!Like many others we installed the app in the hope of making our trips to the park more efficient and ‘seamless’ as per the Disney description. But to summarise nothing worked! - we couldn’t add our passes - we couldn’t add friends family - hence we couldn’t use FastPass as a result of the above On the first day we went to Guest Relations and they resolved the issues, set everything up and then book some rides for us. Incidentally pretty much everybody else at Guest Relations was reporting the same. The lady there was very helpful but couldn’t explain any of the issues, other than some generic responses of using latest versions etc... - being IT literate my devices are up to date and don’t have such issues with other apps. The next morning all of this was no longer present and hence we’ll have to go back to Guest Relations again! So everyday we have to waste an hour redoing everything. I also tired the online website and the same issues trying to set up friends/family etc... Given the premium prices to visit I expect the supporting services to work without the first experience of my day having to be raising complaints. Please review, try harder and resolve the issues. If working, I’m sure I would have rated this app much higher as I like the idea/intention - just execution is missing..AidersVersion: 4.14

✓ Can I give no stars?Utterly useless app . A trillion dollar company cannot produce an app that recognises our tickets. No recognition - no fast passes. No fast passes - two days attendance and eight rides in total . Average wait per ride? 70 minutes. If you have kids anything older than being smitten with a character mouse go to Universal Studios instead by way of comparison we went on EVERY ride we wanted to in two parks on one day. Average wait time 10 minutes. Quality of rides waaaay better than Disneys. Miss the rat..TheblokeshowblokeVersion: 4.9

✓ BugsNice idea but has bugs. Good points: + Lists any booking made for FP+ or dining at Disney. Allows more bookings too be made (but never anything available) +Can see all Memory Maker pictures as they come onto account (some of ride photos are still missing after a few days) Bad points...opportunity for improvement - Fails to open on iPhone 5c and iPad Mini 2, both highest iOS to date, iPad on latest release. iPhone SE opens fine. -Only works when online, no offline mode to view current bookings. -No calendar sync. -No pop up notifications reminders. * need to manually create calendar events in device calendar for each booking if you want reminders. Since the WiFi is so poor at Disney this would be advised as you don’t know when or if you’ll get a signal again. i ended up taking screen shots of booking to send via WhatsApp to my wife (kids want different rides) Summary As an app is ok when at home. Although when thinking about functionality and its designed role and online access through Disney parks, it’s near useless for most unless you have US mobile data (I forgot to win Lotto jackpot this year so can’t afford roaming data charges). This can be fixed with offline mode or better park WiFi. Calendar option would still be great..Kivell123Version: 4.17.1

✓ Chat with us is gone?What happened to the “chat with us” function in the app, it suddenly got removed. This is the most useful function in this app, it allows you to ask questions without the need to wait over an hour for a cast member at a counter..Gac2019Version: 5.6.0

✓ Slow to refresh and messaging is uselessThe app as a concept is strange, you’ll spend all day refreshing your phone and looking at your phone instead of enjoying a pre planned day. But the messaging feature is what earns 1 star, it’s pointless. The people on the other end have no capacity or authority to assist or help in any way with and you just get shuffled around for hours without resolving issues which would take a 20 second phone call (But you can’t exactly make a phone call during a show or lunch)..DmboydVersion: 7.19

✓ Another Horrible update (zero stars)This is my 7th review of the My Disney Experience app over the years. The update they did yesterday is probably the worst ever. It is so bloated with crap, that it is difficult to find anything. It appears they’ve removed the “my plans” section from the app, which I think is incredibly stupid. To find my future plans or to do online check in, I had to do a search. After the search, they disappear again. I tried to do a chat, but of course, they’re flooded with requests. I did get an automated response that implies you need to use the website to see your plans. How dumb is that? I shouldn’t have to go back and forth between their app and their website to do everyday stuff. It is annoying. I hope they fix it soon. Update: I received a response from Disney from a chat I tried to do, but of course, it takes them hours to reply. To see any future plans, you go through the stupid Genie service and choose my day. Then you choose the option to change your day. But it doesn’t help at all, since you can only see one day at a time. I want to be able to see a complete list of my future reservations/plans and my family and friends reservations like in the past. It might not matter soon, because my Disney trips may soon be a thing of the past..Runner1983Version: 7.0

✓ My Disney miserable experience app !This app ruined our stay at Disney . They want to control everything you do . You can’t pick where you want to go any more you are told where you can go and when . It’s so awkward and difficult to navigate and very confusing. It is good at up selling things to you like the Genie plus or the lightening lane which we still don’t get . In 10 days we managed to book onto Guardians of the galaxy once . After that we tried and tried but it was never available. Everyone we have spoken to this year have said the same . “ ruins the experience and very stressful “ You spend so much time waiting abs updating with your phone constantly in your hand instead of actually enjoying the experience of being there . We have been visiting Orlando for 12 years now and it has changed so much but unfortunately for the worst . Even the on site perks for gusts has diminished so much it’s not worth the extra to stay on Disney property . Not sure we will be returning if it stays like this.Bluemanfan130Version: 7.15

✓ Rather underwhelming unfortunatelyJust spent a whole lot of cash on flights, hotel, and especially them park tickets to enjoy one ride in 3 hours. No FASTPASS options available. Oh well, somehow we will remain positive about the experience 🙂..Very Frustrated 54321Version: 5.8.1

✓ ZERO STARS! Stressful and Inconvenient!I booked a trip for my family and it has been a nightmare for weeks, and we havent even gone to the park yet!! I have had to call customer service 5 times and wait for hours because every time I log into my account all of my tickets and reservations are either completely missing, or they have our ages all mixed up and one family memeber missing! After my last call they assured me my account was all fixed (again), so I paid thousands of dollars, then got an email ** the next morning at 3:35 AM ** saying my family no longer had admission and my reservations will be canceled in 24 hours!!! Then I come to read other peoples reviews and find out everyone is getting denied access to the park for these reasons! I am so stressed about this trip already.. I would just cancel it if my 5 kids wouldn't be completely heartbroken!! Disney really needs to make purchasing a park pass much more simple! Why does their system keep switching my tickets and canceling things for no reason??? This does not make me excited to drive my family across the country to a place where I'm not sure if my money actually purchased the things I was promised...C C RodgersVersion: 7.2

✓ Hard to navigateApp layout is randomly thrown together with no logical categorization or common UI elements. Difficult to find what you’re looking for..TransNeonYellowVersion: 7.33

✓ Slow and full of bugsTook near 6 try’s to sign up for a Disney account using the app, apparently my age (of 30) is not able to have a Disney account. After finally getting the account to work the app is often non responsive and needs to be crashed and restarted not what I would expect from Disney.A.w.wVersion: 4.17.1

✓ Not frictionless - BIG FAILIt takes 4 clicks to find my room key - not smart. Self app checking fails to delivery actual key cars and pre paid dinner cards with the needed PIN. BOB IGER. GFY.Arthur BaronVersion: 7.33

✓ Freezes/glitchesFreezes too much.NutnMegVersion: 4.17.1

✓ Great app just needs some bug fixesSo the original review is down below but I want to add that the app has been crashing more and has been insanely slow! I went to epcot last week and I could not even open the app once to check my fastpass times because of the crashing so I just went through google chrome. I would say making this issue a top priority I love this app it’s pretty easy to figure out and it’s great whether your planning a vacation or you have an annual pass and are able to go often. I live a couple hours from Disney and it’s nice to be able to plan even the day of and get some fastpasses, dining reservations, and check wait times or times of parades. The only thing is the app does crash way too much. I was about to get a fastpass for 7 dwarves minetrain and boom it crashed on me. Super disappointed since that’s such a hard pass to get. Not a huge deal for me since I have the ability to go often but I know this would be upsetting for someone that is planning a trip and has to travel a long distance. I agree a fastpass notification would be great, the app being faster and not crashing would be the best thing though.Agentmg17Version: 4.18.0

✓ Room to roomWe were on our way from airport to our hotel at Pop Century and received a call that we were awarded an upgrade to the Art of Animation. Were told our room was bigger and would have a two bedrooms one with a king and one queen. With it almost being midnight after along travel day we were ready to settle. Once we got to room we discovered it was a wheelchair accessible room and not accommodating to what we were to have at Pop Century. Room was also very dirty. After a very long phone call to front desk, by now 12:30am, manager said they didn’t have any rooms like that in inventory and didn’t know why we were told that. We did get moved again to another room. Still not what we were told we were getting from having to be moved from Pop. We have had our reservations for almost 7 weeks and still don’t understand why we were moved. On top of all of this, as I write this review our room is at the end of the hall and I can hear every individual going in and out and every conversation going on. Disney is and can do much better than this. We are very frequent visitors and our experience has been anything but acceptable for the first three hours..AWSOME!!:)Version: 4.18.1

✓ Awful website functionalityCan’t handle volume. A disgrace.Petey2468Version: 7.34.0

✓ Low grade entertainmentStupidly crowded with poor attractions. Whole park is in a time warp. Ticketing and fast pass is a farce and all the staff look like they would rather be working at Universal Studios. Disney can afford to sleepwalk along as millions will visit even though it is rubbish..RobsengaVersion: 5.7.0

✓ Avoir le cité en français égalementCite Juste en anglais j’aimerais pouvoir avoir des options de langue.RacicotsylvianeVersion: 7.33

✓ Sometimes progress isn't a good thingThis app has been one of the biggest downfalls of a Disney vacation since it was introduced and it continues to get worse. Currently, you have to log in every single time you want to use the app, which when you're on a vacation that relies very much on this app, it becomes tiresome and frustrating. "Sorry kids, hang on, daddy has to enter his password for the 50th time to figure out where our next Fastpasses are for again." Kids live sitting in the 90 degree heat for that. Oh yeah, there's a nice Touch ID box that looks great and does nothing. But, this is all assuming your tickets link to the app in the first place. Two times on one trip we sat with 4 kids at a window while cast members had to fix errors with our tickets not linking correctly. Want to eat somewhere? Figure it out ahead of time. Not one single menu at any restaurant on property loads in this app. Use the handy order ahead feature? Sounds awesome, won't load anywhere on property. Things were not broken when Disney didn't rely on MagicBands and Fastpass Pluses. Now that your entire vacation will revolve around an app that is so riddled with bugs that it lacks basic functionality, be prepared to feel completely robbed of your hard earned money after your next trip to the Most Magical Place on Earth..GSpiffVersion: 4.10

✓ Appalling appThis is a truly frustrating and appalling app. It is so not user-friendly. Difficult to navigate and find what you are looking for. Better off not bothering with it at all..CATBEVersion: 7.1

✓ Disaster app!!!!I never write reviews but I have been so disappointed with this i app I am writing in Hope Disney listens and fixes these issues for others! We spent the whole of our Disney experience trying to get this app working with the wifi at the parks. Both failed miserably! First you try and book your fast passes which never update so if you change something on the same day it will show all your choices inc the ones you have changed which is so confusing! The app constantly crashes, logs you out or is just so slow you are staring at the screen for ages instead of enjoying your experience. The WiFi at all the Disney parks is so intermittent so you will finally get into the app then the WiFi goes so you then have to search for that again and then the app has logged you out and you have to reload for it then to crash again. This needs to work so you can see the horrendous wait times but it’s a complete fail! Universals app and WiFi on the other hand is seamless and a joy to use. Disney sort out your app and WiFi as this is a fundamental part of the experience now but this was most definitely not the magical experience you sell to everyone!!.JordenmilnesVersion: 4.16.0

✓ Absolutely the worst app I’ve ever attempted to use...We have booked 8 days at Disney World Florida and unfortunately this app is completely necessary if you want to do anything at Disney world and it is a complete waste of programming and memory. It doesn’t work for more than a minute or two without locking, crashing or sending and error message. If we weren’t forced to use it we would definitely steer clear of this POS app. It is perhaps the most frustrating part of the Disney experience, this app is where nightmares come true. I can’t believe a Fortune 500 company that pulls in more than $100mill per day at Disney Florida can’t pay someone to create a decent app that actually works. If you are like us and have paid for Disney tickets good luck and best wishes for using this junk. Universal Studios Florida app actually works well, Disney should just pay their developers for rights. Anyway good luck....Warpath1138Version: 4.18.0

✓ Lightning pass is a farceLightning pass is not worth its money. Can’t book more than one at a time. 3 times attractions or rides were rendered out of service wasting our time finding others. I felt like I was scammed the money for the six of us..Gerry99911Version: 7.32.1

✓ Dining modifications do not workFor over a year your app has malfunctioned. When trying to either cancel or modify dining reservations. A something went wrong try again later error shows. Also the app throws you out a lot..JKaiteVersion: 7.34.0

My Disney Experience works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Disney Experience.