Carousell: Snap-Sell, Chat-Buy App Negative ReviewsCarousell Pte. Ltd.

Carousell: Snap-Sell, Chat-Buy Negative Reviews

4.6
4.68525 star

Total 83 Negative Reviews

Carousell: Snap-Sell, Chat-Buy App Complaints & User Negative Comments 2023

Carousell: Snap-Sell, Chat-Buy app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using Carousell: Snap-Sell, Chat-Buy? Can you share your negative thoughts about carousell: snap-sell, chat-buy?

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Carousell: Snap-Sell, Chat-Buy for Negative User Reviews

Poor CommunicationA lot of sellers on here that aren’t active but still have listings. A lot of people who don’t respond to messages of interest. Really frustrating..Version: 2.137.0

Deleting the app now :/At first it was an amazing place to sell my items but then it also became an easy place for scammers to take money without sending your items. The app doesn’t do anything on helping you with these issues so I would be very careful with who you buy with. I’ve been scammed a few times now and have had no response from the team so I’ll be deleting the app now.Version: 2.36.1

WellDoes anyone use this anymore? Lol.Version: 2.128.0

CANT SELL INTERNATIONALLYThe main reason I joined this app was to sell internationally and expand my global reach. I am an expert in selling oversees and was hoping to get a startup in the app. After finding out my listings weren’t even visible to people outside of the I was furious. I listed Canada as my country although I am a U.S. Since there was no country option for United States I was forced to put Canada and had to exchange currency rates to make sure I would profit. I WANT TO SELL TO OTHER COUNTRIES NOW. FIX THIS..Version: 2.80.0

Not same anymoreTo many scammers on here, it’s not the same app needs to be fixed, never was like this.Version: 2.292.0

Ridiculous pop-up video every 5 secondsThe app REPEATEDLY plays a stupid animated video of a fan blowing leaves over a city as trucks drive around. The video pops up over the whole screen and plays non-stop and it’s hard to get it to go away, and then it pops up again 5 seconds later. The video has no purpose and I have no idea why it pops up. It’s the most ridiculous and frustrating thing I’ve ever seen in an app..Version: 2.201.0

GlitchyApp is glitchyyyy. It gets the job done but it always crashes or needs to be refreshed..Version: 2.172.1

No salesI’m yet to get any interest on my items. I feel this site is useless. Much better sites are Facebook Marketplace, Kijiji and even Letgo!.Version: 2.122.0

Sloppy Dev - No US SupportI downloaded this from the App Store (I live in the US). I attempted creating an account a few times but each time I received a generic error with no explanation of what I needed to correct. I contacted support with a screenshot. They told me I should not use capital letters in my screen name. There would be no way of a user knowing this since it doesn’t state that on the registration page or in the error message. Additionally, the app doesn’t correct it for you. I could only imagine how many other bugs live in the app if they couldn’t even develop the registration page correctly. The other problem is they don’t support the US market yet they have the app in the US version of the App Store. Makes absolutely no sense..Version: 2.127.0

Would be a great app if they allowed you to sign upI am in the US and found a bra I’ve been searching for online for months. I am so excited I can finally buy it! But not without making an account and not if you’re living in the US. So sad. I think this is ridiculous and I’m very sad that I can’t buy this now. Please make it available for people in the USA, I could be a great customer if you allowed me to be..Version: 2.140.1

Full of scammers..The app itself is fine, apart from the fact that It takes ages to sell things as they are just classified listings, and no one, including myself, gets around to buying things. However I have now been scammed 3 times via this app and feel they need to have more security measures to present this..Version: 2.19.1

Account verifyingI tried to contact some seller in different regions but somehow i need to verify phone number to start chat to the seller, quite inconvenient compare to what it was before..Version: 2.301.0

This app does not work for meUpdate! This app only works for non USA , which is a shame they could be making soooo much more business. Lots of errors and bugs on this app, it rarely lets me list items and when it actually does go through it never shows that I have any items for sale.. I’m guessing it hates iPhones which is sad because I was really looking forward to trying this app out. Also at times when I try to list it gives me options but sometimes it doesn’t.. I just don’t understand why this app is like this , it’s frustrating though..Version: 2.333.0

Bugs?Good app, but recently every 2 seconds on the app it opens to the App Store and tells me to download some app..Version: 2.111.0

Errors and bugsI first made my account and instantly nothing was working it’s says something in wrong or bad request try again late but still never works all I see is blank screens and If this keeps happening I’m just gonna delete the app I can’t access to settings or anything.Version: 2.269.0

Used to be goodThis used to be a great app, now it’s fulled with scammers and people selling fakes and dodgy underpaying jobs. All the groups are run by users who never log on anymore so there are never events. The app also won’t allow you to send a buyer your paypal email address so they can pay which leaves no way to actually sell. Customer service never follow up with anything. Very disappointed and much better apps to sell things out there..Version: 2.305.0

Was a great app a few years agoThe perfect app a few years ago before they decided to update and mess everything up The app is always glitching now and I’m unable to post things because it automatically duplicates my listings, which Carousell says is against the rules and automatically deletes. None of my posts now are unable to show up in the search feed and can be seen by other users, making this app useless now..Version: 2.189.0

Please add the US and other countries & improve the app and site 😑Since I’m from US, I made my profile under Singapore, even though I’m not from there. Though I really do want to buy certain things that I liked on Carousell, I only made a profile to see what it was like on the app and site. I did see a few issues they need to fix that a lot of people, even from the countries that are available on the app’s ‘reviews’, are talking about, but overall, in my opinion, I think it is a ok app and site for buying and selling certain items. Sadly, for me and possibly everyone else who are not from these countries, it would be difficult to buy or sell anything, even if they have PayPal. For those countries, I think that issue will need the most improvement. To the Carousell staff- Please update this app so that US and other countries around the world can finally use this app. I understand that you are improving this app app as best as you can, so that your customers will have better experience while using it. But, I suggest that you should at least add these countries since they are available in the App Store. I will be patient to see if it will available. Thank you for understanding and reading this review..Version: 2.212.0

Good site for scammersIts a good buyer and selling place for cheap stuff. If you are buying things more than $50, then younhave take extra measures yourself. Ive been scammed before and after that i noticed there are sooo many scammers on this site, especially with electrical, phones and designers stuff. They have many knicks and knacks ways to scamm you SO BEWARE. I reported to head office many times when i noticed a scammer but they DONT so a single thing. It took forever dor their reply and all they tell you is they look into it and dis their best and after that they disappeared from the planet and never hear from them again. In regards to blocking a seller, well they wont because they potential lose some business which means money of course. Don’t bother shopping here ir call their customer service to ask for justice, the staff just wants to get pay and anything else you want to do is wasting your time. I had to go gathered some other potential buyers who got scammed by the same seller to open a case against my scammers This site is rubbish, believe me! You will when there is a problem!!.Version: 2.165.0

Can’t access profileI can’t access my profile for a week now?? Is there a glitch -and will it be fixed soon?? Thanks!!.Version: 2.258.0

Cannot access my profile anymoreAs the title says. It’s extremely frustrating that I cannot access and features or functionality that is accessible on the profile page. Not quite sure how I am supposed to edit my ads let alone remove them.Version: 2.258.0

Can’t get my money back from CarouPayThe app automatically suggests one pays via Caroupay. However, once the transaction is done, the app requires a lot of personal details like scanning one’s Identification card and bank details. Otherwise, it is not possible to get paid. Till now, my cash transaction is still stuck with Carousell and I am unable to to receive the proceeds from my sale. ☹️.Version: 2.92.0

Inconsistent AppI discontinued my subscription after 1 year. So obviously I had the impression that my latest listings will be kept and the rest deactivated. Instead, the app randomly took 30 listings and activated it. Rest of my postings including my most recent ones were deleted at random. Obviously, without a subscription, I am limited to 30 listings. The app should retain the latest 30 lists or some sort of logic e.g. most likes, most clicks etc. But not random picks!.Version: 2.293.0

Notifications not working in iosDon't know if anything was tweaked in the latest update, but notifications are not popping up for ios users. At least, for me. It's frustrating because the impression of the counterparty is that I'm not responsive. But it's very hard to be... when I don't know they are reaching out. Hope you can fix this soon. It's frustrating..Version: 2.111.0

Not enough protectionI’ve lost $350 over two different transactions in a couple months. Person using fake names and email address and with this type of fraud you can’t get help from the police. Carousell didn’t help at all. They blocked the user and that’s it. Wouldn’t give out any info or statements to take to the bank or for online. Just said sorry and goodluck. Big thumbs down from me.Version: 2.101.0

No longer useful if don’t pay to promote itemsHave been using for about 3 years now and didn’t have any issues (except for many users - time wasters but that’s not the problem of app) until recently when I’ve noticed my listings were getting zero views. Then I realised all items I post are no longer visible in fresh finds - as I don’t pay to promote my items. That makes this app being useless. Will have to look for an alternative.Version: 2.116.0

Sign-in IssueI’m rating one-star temporarily, I’m getting errors for anyway to sign-in with facebook, or even registering. The app recommended me to sign up through their website but the website provides a new issue. When signing up, you’re required to select your country which is supposed to add the “1” for my US phone number, but there is no United States country to select, therefore I’m not able to sign up with my phone number which means no sign up at all. I would really like to be able to use this app as it looks inclined compared to apps..Version: 2.89.0

Too frequent updatesWhy does this app get updated so frequently resulting in constant prompts? New format to view images is a step back. Before you could tap and immediately view and zoom images now there’s a another step to view a strip then tap again to view and zoom. Please take away unnecessary taps,not add them..Version: 2.68.0

Creeps and pedosCan this app at least try to find a way to filter out creeps? the amount of times i get asked if i’m selling used underwear or if i can send full body pictures of outfits to obviously male buyers disgusts me. find a way to limit the amount of users who can use this. for example depop filters people through paypal (verified paypal) it’s one step more to turn away creeps and pedos. i hate this app nonetheless too bad i can’t give it 0 stars.Version: 2.206.0

Better than any other business appCarousell User for 2+ years, used to be a Great App Update: Carousell messed up the feedback system. The buyers or seller says they clicked on 5 stars and yet the feedback becomes 3 or 2. Mistakes and feedback cannot be edited unlike on other apps as people can have a change of heart or mistakenly post an unfinished feedback. There are also too many accounts which are inactive or unverified that messes up the feeds too. There are accounts that repeatedly being featured. I tried purchasing bump on my two listings, expensive and ineffective in my opinion prices should vary in each category. Carousell was great when it started right now yes I can still sell and still works for me but it takes a lot of time and effort reposting and disappointments..Version: 2.122.0

Good selling siteGood selling site has lots of good products on here especially clothes and make up and woman things. Easy to use too..Version: 2.93.0

NOT AVAIL IN THE USTried to setup an account using both available methods offered (Via Facebook or email address). Nether worked. Upon reading some more reviews, I ran across a review stating that they were having the same exact problem, and the developer replied to that review stating that this APP IS NOT AVAILABLE IN THE UNITED STATES. MESSAGE TO DEVELOPER, why list and waste people’s time in the US if it’s not available?!?!? You need to remove it from the US Search if it’s not available to us!!!!! TOTAL WASTE OF TIME!.Version: 2.113.0

DisappointedI used to love Carousell and found buying/selling through the app easy & fun. Since their biggest update, I have found the app unusable and have totally switched to another selling platform. Carousell became confusing, hard to view, less user friendly and with no valuable updates..Version: 2.163.0

Issue with AppsI’m newbie here, find the apps frustrating as always got this- tap to reconnect or failed connection issues, messages , comments are delayed though perfectly connected to my net . On top of this nowadays notifications doesn’t notify me at all! It’s a great app to widen network and sametime make some money and helps community massively, hope you guys can resolved the important issues which is communication!.Version: 2.121.0

Scammer issue is HUGE PROBLEMI wanted to gv a 5* but after the recent incident of losing more than RM3000 from a scammer in Carousell, and how badly Carousell handled the situation. I am forced to put 1*. Why? 1. Carousell didn’t even allow me to post the scammer’s account and my proof on scamming incident because ‘they want to keep Carousell a happy place for everybody’. 2. There’s nothing much they can do even when I gave them proofs and also a police report copy they asked from me. I try to cooperate but it is such a waste of time..Version: 2.185.0

Beware of scammers on the app!!!This app used to be great but now it’s full of scams. Be careful of those trying to give you payment via “certified cheques”. All of them use the same script and only try to send you fake payments so they can gain access to your bank accounts..Version: 2.308.0

App full of scammersCarousell is an app full of scammers. Emailed customer service and got no resolution whatsoever. Shame..Version: 2.67.0

Should be shut downSimilar to every other user here had a bad experience with a fraudulent seller and Carousell did nothing (didn’t even suspend the user account) whilst diligently organising a delivery because our nation is in lockdown and we are not be visiting other people. Carousell - you have done nothing to support users in a time of the COVID-19 pandemic, flouting government rules and still encouraging meet ups (is this not a criminal offence?) What are you doing when every other company is helping the public and trying to serve the greater good during this time and preventing deaths. The company is constantly in the news for scammers and users defrauding others, you set no rules or guidelines, you have done nothing to assist our national situation as a million dollar start up company. Seriously shame on you, the government should shut you down..Version: 2.158.1

Fix registration and login not user friendlyYou have reached account limits? cannot login or create account with fb says something went wrong, so how to create accounts? cannot change password says password not the same even its same….Version: 2.119.0

Check carefully what you by because Carousell will not careI made my first purchase from a seller who had posted fake description. I checked while meeting in person but when I went home to double check again, found out the person had lied in his description. It turns out I can’t post a negative description about the seller until Carousell reviews my comments. This is a modern version of Craigslist from the past. Prefer eBay because it takes your claim and disputes on seriously! With Carousell, you are all on your own. App wise, it’s ok! Just another shopping apps among many! The seller deleted his messages in Carousell chat so there is not a whole lot I can do..Version: 2.209.1

Be WaryI loved this app and would have given it 5 stars but I got scammed by a fellow user who pretended to pay for something and stole my item. The app literally did nothing so just be wary you have no protection from them so you need to be vigilant and assume scammers are on the site and not just people like you who are trying to earn a buck and minimise waste. My fault for being naive but I would have expected a slight level of protection but there was nothing. They didn’t even suspend the account..Version: 2.156.0

BIG LOVE for Carousell!Gotta love Carousell, makes buying and selling so easy - everything is just a click away. A great platform to connect people based on common interest - being shopping online. It is free for everybody to use, no servicing fees apply not even for sellers which is perfect as not everybody has the same “selling” luck. The app could do w a bit more improvement as sometimes the messages don’t come through at the time of delivery but all at the same time once refreshed. But yeah other than that, Carousell is great!.Version: 2.111.0

Bad customer serviceI got scammed for my money by a girl selling shoes, and the Carousell team were so slow at getting back to me and have done nothing to help me so far..Version: 2.76.1

SO MANY SCAMMERS!I had the app for 3 days. I tried to give people the benefit of the doubt. Someone tried to scam me $180 worth of things by sending me an e-transfer via email that requested I pay for shipping & submit the tracking number prior to receiving funds! Don't let this happen! I caught it when I saw the email said **FUNDS** with 3 different names from the person. Also, one person was interested in buying a pair of shoes, and she (or he) continuously asked for pictures of my feet!!! Ridiculous!.Version: 2.227.0

Terrible AppSellers aren’t even active and don’t message you back for the most part. Sketchy for sure..Version: 2.205.0

Deleted me for absolutely no reason ?I downloaded this app because I found a link for a shirt I’ve been looking for for a while on google, and once I downloaded it, I filled out my profile, messaged the seller of said item about shipping options/fees/etc, and added a few more things to my saved list. When I went back the next day, it said that my account had been suspended - I filed and appeal/emailed customer service and they said that I had “violated community guidelines” (they didn’t say how) and that my account was permanently deleted?? Like huh? I legit added my phone number, a profile picture, my name, and messaged someone, and that’s grounds for a permanent ban? I just wanted a shirt 😫😫😫.Version: 2.229.0

Not a lot of salesI’ve been on the app for a long time. Very few sales. Rethink how the app attracts buyers/thrifters. There are lots of sellers, not a lot of buyers..Version: 2.267.0

Not Supported in USAI was excited to give this app a try. When I tried to register an account, it said the country I selected is not available. Nowhere in the App Store did I read anything that said it’s not available in USA. Do you have any plans to make it avail to the USA?.Version: 2.181.0

Full of scammersI’ve had an account for almost 6 years now. I never used to have a problem with this app but now I’ve been dealing with so many scammers/odd people… I’ve had the same person under different accounts/emails try and buy stuff from me and then proceed to tell me he has fetish’ etc.. i keep blocking the account but some how they’re able to make a new one each time. I know this as a FACT because I have screenshots of the conversation and them admitting they’ve spoke to me before under MULTIPLE different accounts. This app has gone downhill and I’m definitely deleting it..Version: 2.247.0

Could be made safer to both buyer and sellerHope the team can come up with an in house payment platform so that we don't have to do payment transactions elsewhere. A secure payment gateway within carousel that can protect both buyer and seller..Version: 2.300.1

No buyer protectionI used to love carousell, been their user for roughly a year. However I was scammed by a seller BENNYBOY3633 and carousell didn’t even bother to send a reply for my report. This seller roam around relisting an item that I have paid. Mind you that I did my homework checking the receipt of the item (iphone) and the phone serial nunber to make sure it is what it claims to be. BUYERS BEWARE! Only pay with paypal or opt for meet up if you’re using this site. They have no interest for your protection. Terribly disappointed..Version: 2.70.0

Promote Listing Facebook Link FailedStill same issue. I was trying Promote Listing to Facebook. It will ask me to login in Facebook (which I already did but I still tried) then after clicking Continue, error will say “Linking to Facebook failed”. I tried to unlink my FB account. So same procedure in Promote Listing, it will successfully link. But when I click share, it will hang for a while then say “Failed to upload. Please check you connection and try again.” I’m connected thru my wifi so I don’t think its a connection issue. It’s a app bug..Version: 2.79.0

New Update😡As soon I have got onto my page it comes up as ‘server error’ then comes up ‘forbidden’. Won’t let my profile load, barely loads any of my search results but when it does, I can’t actually view the item until I press retry about 3-4 times. I went to look at a profile and it’s not even letting me press retry. Please fix ASAP..Version: 2.122.0

Getting worseI’ve been using carousell for about 5-6 years now because it has been a good platform within singapore to buy/sell things. But over the years some of the new features have been extremely confusing to use, and it’s clear that carousell’s motive is to make money instead of just providing us with an online marketplace. I have switched over to depop and I find it so much better, many things that carousell can learn from and they also allow users to buy/sell internationally!!! The only reason why I’m still using carousell is because it’s still what most locals use here in Singapore. The new feature which allows users to only have 30 new listings is absolutely ABSURD. to have more than 30 listings, we would need to purchase a carousell business account which is literally crazy as it costs so much money! I know many carousell users who are upset over this and if weird features like this keep coming up, no one will use carousell anymore. This is extremely upsetting as I used to LOVE carousell but now I find myself using other platforms like Instagram or Depop to sell/buy my things. I would not recommend carousell to anybody until things go back to before..Version: 2.176.0

Listing areasIf were selling things online, i dont see why we cant browse listings in other countries. downloaded this wanting to buy from someone in Japan but cant and theres nothing of the series in Canada….Version: 2.257.2

Scams EverywhereBe careful with who you deal with even if Carousell has verified them. I’ve been scammed TWICE and the team have done nothing to get my money back, just suspended the users and nothing else. Only good thing is that there are some genuine people trying to sell their things and not scam :/.Version: 2.87.0

Good app, wrong business modelGood app for selling any item, large content, easy to use, helpful chat function, but there are issues. On the platform model, stay away from the coins, as it’s not a global app, nor a superapp, so there’s no added benefit in getting into that unless you’re a Carousell junkie. A simple fee off the selling price would be a better revenue model. On the market place issues, beware of many bad buyers, known as low ballers, who are offering far below asking prices and will waste your time. Also beware of many bad sellers, who sell well used stuff, often poorly maintained, for close to new price, especially with electronics. Some even price items above the new price. Do research first, before engaging with sellers..Version: 2.297.0

Scams everywhere, buyers have to be very carefulReported scam - said nothing they can help. Go to the police yourself, if no help gained from them then nothing gain from us too. Attitude is like: we don’t care how much money the scammer has took you, it’s none of our business. Reported counterfeit product - only allowed text descriptions in app and said there wasn’t enough information to confirm. Saying it would be helpful if I could provide screenshots but there wasn’t even a button to upload one. Expecting me to send a email just to report a counterfeit product? Even so, not any email address was left there. Overall, I really don’t find them trying to solve anything and they just don’t care what’s listed on their platform. Cool way to do a business!.Version: 2.313.0

CrashesI can’t look at listings because it just crashes when I try. Is this going to be fixed?.Version: 2.190.1

Was good once upon a timeI do not like the new listing restrictions on Carousell. After being a 7-year user of Carousell, I am only given 30 free listings with the new update. Sure, it might be good enough for a casual user but it isn’t fair to other serious sellers. It isn’t even worth it to sign up for their subscription plan. Your listings get pushed down as it is a chronological algorithm..Version: 2.177.0

BadWhenever someone messages me I can’t reply cause it takes 5 minutes to restore “connection”.Version: 2.194.0

Changes in Algorithms make Selling a NightmareOn Wednesday (Jan 23), I realized that none of my listings were showing up on any search results. Clicks have drastically fallen and new chats have become completely non-existent. Upon contacting Carousell Support, they simply threw me a link to one of their latest listings highlighting the “Changes in the Ranking Algorithm”, with a solution: Buy Bumps. Essentially, Carousell is making it such that you can’t sell your items without paying them money to use the app. This is extremely disappointing and inefficient to all parties. Buyers can’t find the items they are interested in, Sellers can’t sell any products, and Carousell is all the more, not getting any of my money. I hope the management reconsiders this change and puts the old way of buying/selling back in place. Till then, Carousell is no longer a worthwhile place to do business..Version: 2.97.0

A mine for trolls and pervertsThis app started out well but then some competitors popped up and carousell became a playground for perverts and trolls. One “buyer” incessantly tried to meet up (i said no) followed by him finding me on social media. Another “buyer” kept asking for photos of the dress on me, and when I posted a modest photo they started sending me shots of different coloured busty women to ask if it would fit them. I have reported both users in detail and they are yet to be taken down. There seems to be no policing. The app makers have abandoned it. Don’t waste your time..Version: 2.262.1

Scammers’ paradiseWhile the site is still functional, it’s not nearly what it was 5 years ago because the scammers have taken over. We’ve been scammed twice this week, and that’s not including the ridiculous lowballers — I’m taking actual empty-your-bank-account criminals. Fortunately we know what to look for and didn’t lose a cent, but obviously others are falling for it or they wouldn’t be here. This is an existential threat for Carousell..Version: 2.286.0

Bad Customer Service and ScammersI had to make an account to message a seller, something that they don’t even let you do without registering down to your exact location. I messaged a seller and within 24 hours of even making my account, they accused me of fraudulent activity!! UNREAL!!!!! I appealed to get my account back and they still wouldn’t give me a reason!!!! Don’t even bother with this app..Version: 2.221.0

Where’s the dark mode? This is 2021Really like the app. However one thing which is really annoying is that there doesn’t seem to be an option for dark mode. This is a real deal breaker for me. Would love to see a dark mode in an upcoming version. Thanks.Version: 2.218.0

Terrible AppThis app continues to return bad error messages when trying to really do anything. I tried contact support and it’s an endless loop that gets you absolutely nowhere. I design apps for a living and I would fire the developer who is responsible for that before I do anything else. What a joke of a user experience. Imagine if you’re account is hacked or worse, and you actually need to speak with someone… good luck using this Elmer’s glue and chewed bubble gum platform..Version: 2.263.0

Good app but got blockedThey blocked me from the app for apparently “scamming” which is not true so I don’t suggest this app. I liked it while I was able to use it but not cool getting blocked for something I didn’t do. What happened was the buyer didn’t get their item so Carousell told me to refund them and that the buyer needed to contact me through email, which they never did so then they blocked me because I didn’t refund because they never contacted me via email..Version: 2.151.0

Terrible!!The concept was great when I first joined, although I have been posting things everyday to sell and will get only a few likes but not that anyone is willing to buy, I’ve been joined for over a week now and still have nothing, the items I have posted are decent and most are fairly new items at cheap prices so I’ve been pretty fair on my end, will definitely deactivate my account as I haven’t seen a difference yet, this app needs a lot of improvement..Version: 2.122.0

Where’s CanadaEven the support form doesn’t recognize Canada as a option hard to request a group when my options are all in Asia With the loss of let go you would think it would be more user friendly.Version: 2.187.0

Easy, Free & Convenient; but it's full of FakesI like that it's an easy to use app with no fees incur when selling your stuff, but I wish they would get rid of all the fake items. I find it hard being both a seller and a buyer because every single item I have questioned it's authenticity, I was told that it's a replica, "an A-class replica", whatever class it is it's fake, and that's such a turn off. Being a seller is even worst because the items you're selling is authentic hence the higher price and people still prefers the cheap and fake stuff..Version: 2.15.2

Carousell used to be goodI have been using carousell for about 2 years now. The first year was great. I sold almost 7 things out of 20 that I had listed. I could see activity on my listings and I would get a notification at least every other day. The sales helped me as I am university student. Ever since they initiated this coin thing and my profile has been dead. I barley get any notifs & I barley sell anything. Even slashing the price of my listings to almost half didn’t help. Nothing. They want us to pay money to make our listings show which doesn’t even make sense. The app is supposed to show my listings regardless. Just take a percentage of the sales like other normal apps? Why should I pay money to SELL something? Not to mention the ads bombarding and the useless giveaways or promoting influencers?.Version: 2.113.0

Needs a safety net & responsive rate is pointlessHonestly you guys need to make the buying process like how Fashbae did once u hit buy now you are obligated to pay for it, Also set up the postage system exactly the same once your items been sent u only receive the $$ in a Carousell wallet once the tracking is authenticated. Saves dealing with timewasters. Also abit annoyed with your Responsive rates I hadn’t been on in a few days no messages & yet my rating went down to a Not responsive ? For what ? Remove this completely!.Version: 2.92.0

Ok, but lots of hagglingMade some sales on this platform but to be honest there is quite a bit of time wasting in the messaging back and forth. Also I’ve found people are frequently trying to haggle down the street price, even when it’s a fairly cheap item to begin with.Version: 2.103.0

Listing quota is a nuisanceI like the ease of use of the Carousell app. However, having a small listing quota and charging an exorbitant amount to add additional ones is a pain. If the fee was small I would have been willing to purchase it. But we are selling secondhand products here, it’s hard to make money but they charge so much to even list products..Version: 2.300.0

I like the app butAll of my recent chats have been with suspicious accounts asking to pay by cheque or money order and insist on delivery. There has to be a way to validate new registered accounts because it’s frustrating. I used to connect with real people and make decent sales from this app but I don’t know what’s been going on.Version: 2.226.0

MisleadingI don’t want to seem like a shopper that got grumpy because of bad sellers, but I’m gonna be honest in this review. I have messaged 11 sellers, all for k pop albums, and have gotten little to no responses back. Now I understand this itself is not because of the app, but what is misleading is that they get badges and stuff for being fast or slow responders, and ALL that I have messaged have badges saying they are fast responders when in reality that is no where near the case. It tells you about their activity status, like when they were active last, and a lot of the time I will have messaged them two days beforehand and see that they were active twenty minutes ago. I feel that they have to be much more direct with giving these sellers badges, because in the end I am not able to purchase from this app because of their lack of interest. How am I supposed to buy things without knowing how much they are willing to negotiate, or if they prefer PayPal or a card? PLEASE get I touch with your sellers! Update : It’s only gotten worse, I’ve waited a while and MULTIPLE sellers just leave the messages seen. It doesn’t matter if you’re talking to or asking a seller about a certain product, they so easily just take it off the market. Not only that, but they keep things up WAY after they have been sold or reserved, and the sellers are honestly not the best. Please have a talk with them on making things more clear!.Version: 2.158.1

Fix it!I can’t even reply to anyone who messaged about an item.Version: 2.210.0

Do not botherI got so massively scammed and lost hundreds of dollars, nothing cans of it..Version: 2.114.0

Annoying push notificationsOften says “you have an unread message” when i have none. Also should have an option to disable irrelevant promotions..Version: 2.220.0

Good overall. Room for improvement.SAME: • UI still garish, use of hyper neon colours not done well IMPROVED: • Previously purposeless Red and Blue patterned headings now limited to just Red • “Sold” and “Reserve” differentiated by colour now(but colours still gaudy unlike the Web platform) SUGGESTION: • Need a save Draft function. • Promotion indicator needs to be reinstated to allow quick glance at promotions currently running. • Need ability to save more than 3 “searches” • Need ability to send more than 1 picture at a time in chat • Chat bubbles can be better executed. See Wh**Ap* as example of “gold standard”..Version: 2.130.0

Impossible to change system message languageI am currently living in Malaysia where English is used everywhere. All of my adverts are in English. All of the communication to me is in English BUT for some reason all of the system messages to me are in Malay. A language I don’t know as I am not from here. So I get messages that I guess are about renewal or whether something has been sold or not, but I am guessing. I have struggled through the useless help system to see if it is possible to switch the language but it seems it wants to be too smart and force a language on you. I can only imagine it is like this in Thailand, China, Korea, Russia and various other countries . This should be EASY to implement in the settings area, but it isn’t. Please fix.Version: 2.302.0

Pop ups?!I love using this app, I’ve bought and sold many different things but every once and a few, there’s like bugs or pop ups? It’s disturbing because it can be dating apps or can even direct me to things I or other people don’t want to see..Version: 2.112.0


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