Turo - Find Your Drive Negative Reviews

Turo - Find your drive App Complaints & User Negative Comments 2024

Turo - Find your drive app received 113 complaints, negative comments and reviews by users. Have you ever had a bad experience using Turo - Find your drive? Can you share your negative thoughts about turo - find your drive?

Turo - Find your drive for Negative User Reviews

✓ Be careful of scamsYou think you have a good deal. All is well until you return the car: you get hit by several hundred dollars of damages claimed by your host. Be careful. It’s not like renting from the usual rental company where they consider small scruffs and scratches basic wear and tear. In my case, I rented a Tesla Model 3 from a host called Erik Norris. Just after I submitted my review, he claimed every possible scratch and I got billed for several hundred dollars on top of the basic rental fee, something a regular rental company would definitely not have brought up. Since my review was posted and can’t be changed, he exploited a loophole that allows him to get away with such scams. I don’t know if this happens often on Turo in general or if it’s just this one host, but be careful. Remember that you must not make any scratches or scruffs or you would get hit with a hefty bill..TiesdaVersion: 18.49

✓ Turo not worth the troubleDON’T USE THIS APP. The host Thiruvaran A. Is a SCAM and Turo only favours themselves and the host, they don’t do anything helpful for the Guest who is renting it. My car broke down on the highway and I had an infant in the car. The host (Thiruvaran A.)agreed to swipe the car, he canceled the trip and charged me for the used fuel and claimed the damage for which I have to pay.The customer service only has one thing to say, “At this point they cannot do anything”. They also don’t have any supervisor anytime.KeyurVVaidyaVersion: v23.14.7

✓ I used to likeI’ve been a guest and a host on airbnb for ages. Car is not there yet. Terrible experience: in London at least the platform is apparently infested with unethical / scammers who are just waiting for an opportunity to try to steal money, similar to those dodgy car rental companies that ruin your summer holidays! You feel vulnerable before getting the vehicle, since the communication is bad and the host can cancel the trip w/o further notification and you feel super vulnerable (awful) when they upload several damages you are unaware of asking you to pay for it. This is stealing! The scam is meticulous calculated: they first seem to be reliable and relaxed (like when I asked, should I photograph the vehicle, the answer was “not needed, you can trust”…), kind, flexible, etc (so I obviously didn’t take photos when returning, naively), nearly 2 weeks have passed (just after the period I had to evaluate the host) and a bad surprise came: dents, scratches, internal damage… just ridiculous: I was with my wife and kid and parked in the hotel most of the time. I even cleaned the car before returning it. So anyway: don’t recommend not even to my enemies now..RafainboxVersion: 22.30.1

✓ Worst Car Rental ExperienceI rented a car from Turo few months ago. After I returned the car, I was told (by the owner) that the bottom side of the car was severely damaged. The bottom side of the car was inaccessible for me when I was taking the car so I never even thought of checking it. The owner was rude, he kept calling me and asking me to pay him the full repair cost (£7000k) because his car is ‘unroadworthy’. I did seek help from Turo itself but they were on the owner’s side, which doesn’t make any sense to me. I ended up having to pay £2000 for some damage that I wasn’t even aware of. If you’re thinking of renting a car from Turo, think twice - unless you’ve got some extra money to be scammed!.Mjenser0822Version: 22.16.3

✓ Silly bug prevents me to book a chosen carFound a car, updated credit card, at the very last step with the pay button, the app stopped, required the update. Had to update. The app restarted, had to do my search from scratch. When started the search the previously chosen car is not shown in the list. Looks like my unfinished booking from the previous search blocks the car. Isn’t that difficult to check for the compatible version at the very beginning and ask to update the app? One star to have bring attention and have this bug fixed. Otherwise, 4/5, everything is good, just show the final price (incl. reservation fee, tax, and min insurance) in the search list, as AirBnB does it. Hate the fees added on top right before the payment.Xavier WayneVersion: 23.51.3

✓ Turo “super host” scammed my girlfriend’s elderly Asian American motherI’ve used Turo in the past and have had mixed experiences. However I will never use this company again due to the recent experience my girlfriend’s elderly Asian American Mom had being scammed on the app and taken advantage of by a complete jerk. They thought they rented a Mercedes Benz by a super host user named Vidas J. The car had decent ratings when they picked the car up at the airport on Christmas Eve the car had severe exterior damage that looked like rust. It looked like a drug dealer’s car and nothing like the photos. The super host mentioned “sun damage” in the footnote of the posting but they had no idea it would look the way it did based on the windshield. There were cracks on the windshield and the tire sensor was out. Since it was Christmas Eve they had no choice but to take the car in order to get to their family. They took a ton of pictures of all the damage on the car to ensure they wouldn’t be blamed. To make matters worse the “super host” tried to intimidate them and shake them down for new “cracks on the windshield” and the tire sensor being broken. Can you imagine! I will never use Turo again and will tell everyone I know not to use Turo again. Turo support did nothing to help and didn’t have a person to contact. The super host was able to call and prevent us from eating the experience and gave my girlfriend’s Mom a 1 star. They felt threatened and taken advantage. Never use Turo.James VondoVersion: 22.50.3

✓ Horrible company / serviceAvoid this app at all cost they hire transunion a credit company to give a history of your insurance - which btw is not even accurate - without your consent. Then they deny you membership for no reason. They literally do not give a reason. You’re better off renting from a car rental these guys are horrible..ZenadoytaVersion: 21.29.0

✓ Worst customer experience everVery unprofessional host and incredibly bad customer service. Do not recommend anyone.Hunter00001Version: 23.38.7

✓ Don’t waste your time!Although the ending result was being able to get a replacement vehicle, the steps to get there were absolutely insane! It took me seven hours to get a replacement vehicle after the original host became unresponsive when a light on the dashboard came on, there was a burning oil smaell coming from underneath the hood and the vehicle wouldn’t get up to speed! Turo expected me to download and create an account with Uber, in order to get around after I was informed that I’d get a replacement vehicle. I did not do this and informed them I was told they’d get me a replacement from a different host—not have to go through Uber! This drained our last night in Orlando by working on this problem for seven hours, including dealing with a third party company that Turo uses to tow the first vehicle. The host would not respond to provide me an address to share w/ the towing company on where to take his vehicle to. Our first time going to Disney during the holidays was supposed to be stress free and it was far from that after the host became unresponsive. The second host that offered their vehicle was misinformed about which airport I needed to leave the vehicle at, in order to fly home; therefore almost backed out to let me use it, up until Turo paid the extra cost. For this being my first time using Turo, I do not feel confident nor trust using the services again! Delayed time, sleep, unhappy family during our Christmas Disney vacation!!.Price wreckVersion: 21.49.1

✓ Useless supportI had a thousand problems with my car, support said I should, be taken a video. No video, too bad for me. Car was dirty, guy was 15 mins late, my messages never got answered. The car is falling apart, makes big noise when accelerating, makes big noise while braking, window super dirty, radio and air conditioning not working, window handle broken, pieces of the radio falling down in hills. Overall super bad experience.Appuser328483Version: 21.28.0

✓ Blatant Racists..I submitted a selfie after taking a picture of my license where I received an error message whilst waiting for completion. I contacted customer support online and they said they’re unable to take my process forward. And that’s without an explanation other than it’s beyond their control hence why I’m putting it down to racism. I’ve looked online and there’s other cases, bare in mind this company isn’t professional at all.. the customer service guy can’t even spell proper English with his spelling mistakes! I’ve taken lots of photos of everything to prove my point I’m disgusted by this as I had my last minute trip planned for next week after being recommended this app by a colleague..Rakin AkhearVersion: 19.15.1

✓ DO NOT BOTHER WITH THIS APPI’m an international visitor from Australia and provided authentic identification and debit card information, and was declined from booking a car. I was given NO information as to why I was ineligible to book a car. I messaged support and they said it’s their policy and that it’s an automated system which they cannot fix for international users. What a joke. How can I give all my personal information to a service that then declines my booking, and then doesn’t give me a reason to why I was ineligible. There were also many front end issues with the development of the app (I’m an app developer and this app is a jokeeee).Chook209Version: 19.62

✓ HorribleI heard a lot about Turo and thought I’d give it a shot since my car needed to go into the shop due to a recall. I signed up everything was fine and then all of a sudden I couldn’t click on anything with out an error message popping up. I contacted customer support and they told me my account was under review. I thought it might have been due to my email being used listing my last name as my maiden name and my license says my married name so I tried to have them correct it. They would not correct it and told me to wait until the review was done. I was told it would only take a few hours. The next day at around 2pm I finally get an email saying that my account has been closed. I contact customer support again. They offer to resend my application for a second review but refused to tell me why my account was closed to begin with. I have no criminal history nor any traffic violations and I for sure didn’t violate any of their policies as I was only on the app for 5 minutes before it wouldn’t let me do anything. I tried to explain that if they could tell me why my account was closed I could offer other information to help move the review along but was told they would not be disclosing that information to me. I feel that it is very unprofessional for them to take my information and then refuse to tell me why I was denied..JCA1721!Version: 23.44.1

✓ Worst car rental service everI tried using TURO for the first time last weekend. Being my first time renting there was a lot of information I didn’t have as a first time renter. My first booking was a no show. No response. I gave Turo a second chance and booked another car same day. TURO has so far charged my card over $1000 days after I returned the vehicle. This is for a weekend. There is no Live agent to talk to with billing disputes. Imagine the frustration I have been going through the whole week. Host can accuse you of every violation days after your trip is over. Plant stuff in the car. Take pictures and TURO will honor what they said based on pictures received days later. As a user I have been exploited and not heard. All the chat agents I have messaged asked for before pictures of every inch of the car. Which I only took 3 pictures per the live agent I was talking to at time of pickup. I was charged a smoking violation 72hours after returning the car. I have never smoked a day in my life. I have no way of proving that the host is lying to get money from me. I was also charged for cleaning violations when I received the car dirty from Host(RED) Before you have a chance to review or dispute a violation they automatically debit your account. I am currently waiting to hear back from all the emails i have sent. Being a person that rented from traditional rentals this App has so far been my worst nightmare. I need to talk to someone to that will listen..Mrs WoodeVersion: 22.42.1

✓ Terrible customer serviceSo I used Turo for the 1st time in Hawaii & didn’t have a great experience. Within driving from pickup to our hotel we got a nail in one of the tires. The person we rented from was responsive but we didn’t get a replacement car till 11pm that night. We rented a convertible to enjoy a day of driving around the island to different beach locations. We were give a Honda Civic as the replacement car & charged the same exact dollar amount as the convertible. Then we had to change our plans the next day due to not having the car we originally planned on. Once I got done with my vacation I decided to contact Turo to get some type of a refund. For starters Turo doesn’t have any customer service staff you can speak with. It’s all done through a website chat. That chat took 2 hours out of my day compared to a 15 minute conversation. Turo said they would work on getting me some type of refund to accommodate this issue. After waiting 6 days, not the 2 they said it would be, I was offered a whopping $25 credit. This was & still is very frustrating. I highly recommend using car rental companies that take care of their clients compared to 3rd party apps. They have zero customer service & aren’t interested in getting repeat customers from my interactions. Hope this helps everyone from making the same mistake I did..BF1272Version: 22.20.1

✓ DONT RENTPrices are very good but as soon as you set up an account it says you are verified than when you try to book it charges you than credits you and cancels your booking. Says your account needs to be verified. Went thru 5 different chat customer support at 5 different times of the day because I need this car within the 24hr period. I had booked a week ago and everything was fine and one day before the trip it got cancelled saying I need to verify my account. Upto now I’m still waiting to be verified. I’m so disappointed how long it takes to get set up yet I provided everything include selfie holding my license! Now I don’t have a car for the weekend..Jettacx77Version: 20.34.0

✓ Wrongly Charged $250!!! Do not use this app!!!I rented a car from Beth the first week of March in California. I’m from Ohio. I drove on toll roads and downloaded the app the same day I drove on the toll roads to pay my tolls. I put the license plate number of the vehicle that was listed on Beth’s host account, and the California Toll Roads app kept telling me there was no information about the vehicle. I tried for an entire week to pay the tolls. Fast forward to today, and I get a notification from Beth that I’m being charged $250 for toll road fines. She submitted the documents and the license plate that was listed on the tickets was completely different than the one on her account. I told her that and then she went and changed the license plate on her Turo account to match the ticket!! I told Turo they had the wrong license plate from her and Turo charged me anyway! My toll cost went from $13 to $250 because of these fines. Beth never told me when she got the original ticket in the mail and only told me when she got this huge fine!! Turo is impossible to get a hold of and no one is responding to me other than to tell me once that they are charging me the full $250. This is ridiculous. I tried for 7 days in a row (all the Toll Roads app will let you search for a drive for) and I was trying to pay the tolls. Then I get charged this fee. Absolutely horrible customer service. I do NOT recommend this app!!!.WowcowchowVersion: 20.12.0

✓ Unreliable and poorThere is always a chance the Host will cancel last minute (Happened to me) and the customer service will refund you but trust me that’s all the service you are getting. If the guest cancels within 24 hrs there are extra charges but apparently the guest does not get anything else apart from original booking amount if it’s the other way around. Either cancel all your plans or you end up paying more from your pocket for a last minute reservation.Kashvr90Version: 23.16.5

✓ Cheap Liar Rental TrashDO NOT USE IT, OR YOU WILL BE HIGHLY POSSIBLY IN TROUBLE It seems to be like car -version Airbnb, but this Turo crap is totally a cheap joke. I have to pay $2000 as an accident victim to Turo, after getting into a rear-end collision, even though purchasing a protection plan. The collision centre and police decided that it was 100% other driver’s fault. After a month, Turo told me that they would charge me $2000, regardless of whose fault it was. I contacted the other side’s insurance company, and they opened a file and willing to cover the whole cost. However, Turo insisted that this is the so-called “Protection Plan” policy that it is charging the guest regardlessly. Turo does not show you the clean information during the order process, and delivers an illusion that you’ve purchased an insurance to protect the trip, however, it is a pure trap to only protect the company itself, and asks the guests to pay for everything. Dear peer user, please please think twice before deciding to use it instead of a traditional agent. You should hope you are lucky enough to finish the trip. Otherwise, you have to pay any unexpected bill even as a victim. The company will try any possible way to treat you as an enemy, and threaten you with their “professional” service. Believe me, no body wants to experience this horrible trash ever, ever..EricfrolicVersion: 21.34.3

✓ Turo & upper managementDon’t waste your time I had 7 vehicles listed. My 2021 Benz c300 was totaled in a fraudulent insurance claim by a Turo customer. I proved it to them and did everything I was suppose to. A month after the incident Isaac from San Francisco some manager/ employee calls me making threats saying I’m seconds away from not being able to use Turo. I said buddy you don’t have to take me off I want nothing to do with Turo. Terrible managers terrible customer service. I had a 50k car totaled and couldn’t even get a call back except when this guy wanted to power trip and prove how important his job at Turo is. Isaac is a pathetic excuse of a employee. Rent your cars at your own risk. They will come back late damaged or might not even come back. You can guarantee they will call your insurance also when it’s suppose to be covered by travelers. I promise you after a year of renting 7 cars there is almost no profit . By the time their customers burn your Tires, run tolls, red lights etc im still paying off things that pop up daily in the mail from my one year experiences with Turo. I would recommend save your self the stress and problems it is totally not worth it to rent your vehicle on this app. They barely check people’s background until your car is wrapped around a pole. Then you can wait on hold to get in touch with India where they outsource all there calls..Big BAD isaacVersion: 22.50.3

✓ Terrible app, good supportWhen I first booked with Turo the experience was ok. Then I had to change the renter to a family member as I couldn’t travel. It was a nightmare to navigate the app and its requirements. Can’t believe it could be so poor - not intuitive nor user friendly. The only reason I’d give it 2 stars rather than one is that the support was helpful in fixing problems, but far too much aggravation in the meantime. (I also notice that the reviews in the App Store which are positive are two to three years old. Wondering where the recent reviews are)..PGEOFFVersion: 22.26.3

✓ Poor serviceI've had a few trips on Turo, and this one is the worst experience. I had a flat tire within a short period of time after picking up the Tesla. I parked the car and when I returned, the back tire was completely flat. I had to tow it to a repair shop late at night and had to wait until the morning to repair the tire. The tire was wear down so severely that the repairman couldn't plug it and needed to replace it with a new tire for safety precautions. The tow and tire ended up costing me approximately $300 (which is more than the actual trip is worth) just to maintain the host's vehicle. I was also told during my trip by a Turo customer service rep. that I would be reimbursed for all of the out of pocket cost and compensated for the time invested to maintain the host's vehicle. As of this review (2 weeks after the trip) I have not been reimbursed, and I've been getting charged for late fees/ recharge fees that resulted from the time it took to repair the vehicle. Overall condition of the car when I received it was poor. The interior side panel kept falling off, all the rims were scratched up, interior had stains and the car was due for numerous services. I take pride in taking care of all my previous host's cars with no issues. At this point I'm taking great consideration in terminating my Turo account and never having an issue like this happen again. If the $300 is too much money for them they could keep it..Jay636278Version: 23.34.9

✓ Takes forever to get paid as a hostApp is ok, one thing i would suggest to other hosts is that customers on this app want a bargain, so your prices will have to be competitive. Turo take a large portion per booking, either 25% or 35% as they offer a protection plan on top. However this is still too much. As I am already offering competitive prices to guests, turo takes 35%, just seems a little unfair. Also guests can receive parking tickets which is normal, but as a host you have to have the means to pay it off asap, and then invoice your guest for it. Turo will not pay this nor do they hold a deposit from guests for when they book rides. As a host if you can be a little bit smart and cover your back when it comes to fines, then it is ok, but they do need to speed up the payments to hosts, as we rely on that to maintain the car regularly..TempleRunAddict456Version: 22.16.1

✓ TomWorst app I’ve ever used. They try to charge you hidden fees from false accusations of the vehicle being dropped off late when the driver refused to make contact..King87LosVersion: v18.63.1

✓ CrashoThat’s what I would call this app because crashing is all it does. The terms of service does not load at all so you have to accept the terms and policies blindly. I couldn’t find a UK terms and policies in their website. The app goes into a frozen state so often. It took me a reinstall and 11 attempts to finally be registered. All that said, there seems to be a lot of cars registered here. I couldn’t find any other app that showed so many options. However, I couldn’t book a car by location in the last two hours because the app keeps crashing. I gave up..AvanteRaoulVersion: 21.14.0

✓ My 1st bad experience with Turo.Good morning! My name is Brandon and I recently rented a Jeep Compass through Turo. I’ve used Turo previously and have never had any issues until this latest rental. Upon getting the car, I was met by the owner’s next door neighbor because the owner was out of town on business. Before he handed me the keys, he notified me that the tire sensors on the front tires were inoperable. The owner never said anything to me about this. Strike one! After driving it for about a day or so, I noticed that the brakes were seriously overdue to be changed. The whole vehicle shook when I had to slow down or come to a complete stop. Strike two. On top of all of this, the rear tires kept losing tire pressure. I’m assuming that there’s a nail in the driver’s side rear tire because we had to put air in it on 5 different occasions. Strike three. I was under the assumption that vehicles rented through Turo had to go through an inspection before being rented. The owner of the Jeep Compass seems to be a nice guy, but is slacking on the upkeep of his automobile. Every time that I encountered a problem, I alerted him of the situation through the Turo app. He told me that he made an appointment to get it looked at and I hope that he is able to get everything taken care of before anyone else can rent it due to safety concerns. Thank you!.QuietCastle1984Version: 23.26.5

✓ Terrible Customer Service. Do not downloadIf I could give 0 stars I would. Rented the for the first time and the host claimed a scratch when in fact it was not true. Barely drove the car during our trip however customer service was terrible and didn’t resolve issue. Wouldn’t recommend. It’s not the same service as Airbnb because Airbnb protects their guests and they’re sooo much better. Lost money even though we paid for insurance. Went back and forth so many times with customer support and they still took the hosts side. We were basically scammed from the host and TURO believed it. Also what a joke of an automated email they send when you write a review lol. The email they provide doesn’t even go through when I respond back to help resolve this issue. Learn from me and don’t rent from them..ArzasgrraVersion: 23.25.3

✓ Terrible customer service and be careful who you rent with .First of all I was new to this. And my flight was delayed I was traveling with my toddler and didn’t even get to the car till almost 3 am. Since I was new to this app. I checked the car out on the outside seen the tires were extremely bald. Didn’t say anything. It was 3 am and everything is closed I’m traveling with my toddler. On top of that I checked the car out on the inside briefly wasn’t aware I had to check under the seats make sure everything was spotless . I mean it’s 3 am I’m with my toddler I skimmed the top interior of the car looked ok. I used the car for 4 days. Was never told I had to take pictures of the inside of the car and under the seats till I dropped off The car . Tbh I’ve used enterprise or Avis etc never had to do that. Only used Turo thinking it would be easier. But they’re not about their customers . Guys when you rent make sure you check everything from the floors to the bottom of the seats. Make sure to take pictures before you drop it off as well. They charged me a 250 fee because UNDER the seats they found particulars of who knows what . I was with my 3 year old toddler and I don’t smoke. And because I was never told BEFOREHAND and BEFORE the check out one of the things should be take pictures of every corner of the outside and inside of the car . Very unprofessional customer service ..HbfyynbVersion: 22.48.7

✓ A jokeI had a trip booked and the host has already accepted it when I suddenly got an email from turo that they decided to ✨block✨ my account because I apparently ‘triggered a required review of my account’. I immediately reached out to support who asked me to send pictures of my credit card (?) and after I did they didn’t reply with anything else. After contacting them again through chat option on desktop version (which is even more bugged than the app itself and kept signing me out without reason) the only thing they told me was that I just have to wait until they check and approve my account? now i have to look for another way of finding a car only one day in advance, wouldn’t recommend to anyone.AnarvelanVersion: 20.36.1

✓ Con. Stolen money.I had a host cancel my reso and keep My money. Company refused to return it and said the host has the right to cancel the reservation. Do not use..Bmrc3690Version: 23.38.9

✓ Terrible and unreliableBooked a car on Turo. Car was in the middle of nowhere so spent an hour to get there. No car was there. Couldn’t get in touch with the host. Spent half an hour trying to get through customer service who cancelled the trip leaving me in the middle of nowhere after spending £30 to get there and get out. Host finally calls back to say the car is being rented and the app doesn’t give any option to him to show the car is unavailable. Poor app which cost me half a day of my day off and money to get in and out of a remote location. Customer service was poor and not timely. Would only reimburse in credits instead of actual refund.TjinukVersion: 21.24.0

✓ ShadyProvide all your personal information along with credit card details just to have an account and then you can’t rent and they will not tell you why. Perfect driving record for over 30 years no ticket no accident and I’m in my late 40’s..JanetgfVersion: 23.22.3

✓ Absolutely poor customer serviceDon’t bother using this horrible app. Go rent elsewhere..Sk12345688Version: 21.35.6

✓ Worst car rentalUPDATE: To think that these people wrote back on the review to say I should email them to solve the problem, I really thought they were going to but like I said they just did that to save face and didn’t even bother responding back to my email. Save your money, because company like this love to act like they care when truly they ware unwilling to do anything to help the customer in need. This is truly the worst car rental company ever. I had a friend who even told me not to use them but I didn’t listen. I had a rental that I was going to get for my birthday in which my host canceled whiles I had a thirty minute grace period. I was LIVID due to being in another state with no way of getting to my destination. All I received was a notification stating the I CANCELLED so that it looks better for the company. I called them because they took a cancellation fee from my account when I WASN’T the one that cancelled. I decided to give them a call in WHICH they all claimed that I will receive my refund but now all of a sudden it’s not going through. They decided to tell me in two business days I’m supposed to receive an email, in which I haven’t received any email or call of any sort about my refund and issues I encountered with this company. This is the worst thing one can do to a valuable customer. Please don’t waste your time on a company like this because they truly don’t care about the wrongs that they do..Lovable___33Version: 23.23.1

✓ STAY AWAY!!!Turo UNFAIRLY determined that I was responsible for the scratch to the owner's car. I searched the entire car before I left and did not see a SINGLE scratch on the car. I checked inside the car as well and it was clean and there was no garbage or anything inside of the car. Now I am being harassed with emails to pay money for a claim made by the owner saying that I caused the scratch. The scratch could have been photoshopped in the pictures or even made by the owner himself. The pictures that were submitted by the owner also did not show the entire car with the scratch included. It was a piece of metal shown with a scratch. It could have been ANY piece of metal with a scratch. If I were Turo, I would drop the claim since there is no hard evidence that this scratch was made by me during my trip. I am EXTREMELY ANGRY and FRUSTRATED with Turo and will never be using this app again. Next time I need a rental, I will be going through a legitimate business, such as Enterprise and Hertz. I feel like both Turo and the owner are just looking to make money off of their customers. Not only that, Turo charged my card without notifying me that they would do that. Advice for Turo: hire people to come check the car before and after the ride so that the car can be FAIRLY assessed. I feel like I was being scammed. If I could give negative stars for a review, I would..StayawayfromturoVersion: 23.41.5

✓ An app supporting extortion from clientsI booked their service and Carma car hire provided me a vehicle with issues, i had to leave for the trip at 7:30 am, they provided me with a vehicle with wrong tyre pressures and also the canopy of the UTE kept opening, also the back seats didn’t have any seatbelt locks or they were like hidden under the seat bench, we tried but were unable to reach down there. When we reported these issues, we didn’t ask for any refund or anything… just reported it after our trip was completed so they can resolve it for the next customers or just as a feedback.. But the carma car hire charged us for excess kms, in response to the above message which weren’t ours. They also got my account blocked. No wonders the Carma Car hire have good reviews because the bad reviews folks they get deleted from the app. What a scam these guys are running. Use avis, hertz and other reputable companies that provide good vehicles instead of compromised vehicles..CarmaCarhire & ture sc@mVersion: 23.30.1

✓ Got “restricted” while trying to rentTuro has falsely restricted my account based on the following: - Failed background screening - Risk flags triggered by Turo’s internal system - One or more motor vehicle record violations Which I have never had any vehicle accidents, or driving infractions, and no insurance issues whatsoever. Not sure what I have failed for “background screening” as I have never been a criminal ever. I have been a solid insured G class driver for 15 years, and I have no criminal record. Great screening process, they found me to be unfit somehow….Sunny TKVersion: 24.1.1

✓ ZERO ACCOUNTABILITY TO HOSTI’ve used Turo a few times when i need to rent a car for out of town business. Never had a problem until i rented a car a few days ago. I drove the car and was probably an hour and a half late, but was in constant communication with the host. The host even told me that due to me running late i would have to pay a late fee, which i agreed and went on. The next day i receive multiple emails from Turo and messages form the host saying i needed to pay a “cleaning” fee and a “smoking” fee on top of the extra miles and extra time i used. I sent messages back and forth with the host but he was negligent and insisted that i smoked in his car. After the host escalated the claim i started talking with customer service. They blatantly told me “the host has provided enough information to hold the claim true.” The host wouldn’t send me a single photo of their “dirty” car, the host wouldn’t listen to me when i told him “I DO NOT SMOKE”. But somehow everything i said was overlooked and the host was “correct”. I had previously been hit by a “cleanliness” fee so i took it upon myself to make sure the car was wiped down and clean. There’s absolutely no accountability for the host, he just said i did this and that and Turo just believed him. 10/10 WOULD NOT RECOMMEND because they just try to get as much money out of you as they can..JayRocksXDVersion: 21.40.1

✓ The worst*Impossible to speak with agent. *Can only hope that you rent your vehicle to good people. Ridiculous user fees. ***Please! someone create competition!! Maybe that will force this company to at minimum hire a human competent enough to have and use a phone. Over a year with no resolution or even a response to a request made for compensation from a client who abused rental privileges. Abuses included significant mileage over-use, returning my Lexus RX nearly a day late, text and verbal abuse when trying to receive compensation from client. Multiple attempts to find any resolution from turo. The above is not an isolated incident. There is literally a third party site which dedicated itself to finding a phone number and steps needed to speak with a customer service agent if needed. You need to google Turo Phone number though..ImsupposedtoleaveanicknameVersion: v19.1.0

✓ Terrible experience & policiesThis app gives you the capability to scam people out of their money. All you have to do is rent your car out. As long as the person renting the car doesn’t take a picture of EVERY part of the vehicle you can up charge that person for anything. I was scammed on this app for this exact reason. I rented a car for one day and had only a few problems with the app and the renter. It wasn’t until the next day when I was charger with a $70 charge. The policy of the app says that the renter has up to 24 HOURS to upload pictures of the cars condition to the app. I returned the car and I wake up to dirt, spilled drinks, and almost 80 miles of gas missing from the fuel gauge. Because I didnt take a picture of every inch of the car I was charged. I disputed the charges because I had a picture of the fuel gauge when I returned it but it took them 3 days to get back to me. By that time the charges were already taken out of my bank account. All they had to say was that the renter can wait until the next day to take pictures of the quality of the car. He literally drove around in the car and got it dirty just so he could charge me $70. I will never use this app and I hope that whoever is reading this to never use it either. If you happen to use it make sure you take detailed pictures and videos of everything. Keep receipts for refueling..READ BEFORE USE!!!!!Version: 19.57

✓ Glitchy appI have a hard time with the app. It constantly logs me out of host mode and I can’t get back in. I have no idea how to access my tax forms but I need that so I can do my taxes this evening. Doubtful that’s going to happen..TryhaarderVersion: 23.17.1

✓ Not worth the depreciation of my car, or my timeThe amount $ received per km is way too low, even if I increased the price Turo was suggesting (it was ridiculously low!). Also you have to meet with the person getting and returning, so it’s very inconvenient. I rented my car 2 times and am unlikely to do it again. Not worth it..MarysebouVersion: 21.29.0

✓ Horrible customer serviceCustomer service is non existence. Even when they agree that there is an error in their system they dont do anything about it and suggest you to cancel your trip and even pay the cancelation fee! So much of customer service..HamTayVancityVersion: 23.16.5

✓ Mehhh...With other car sharing services like Zipcar (among others) around here in San Francisco, it seems kind of ridiculous to have to pay such steep “service fees”. As an example, if you’d like to rent a car for $120 a day: You would be expected to pay an additional $30 for the minimum insurance and the an additional $112 as a “service fee” (WHAT?) With an app like Uber you still have to pay a fee however at least you essentially have a “chauffeur” driving you around for a couple days and it’s still not as expensive. On the other hand, most Turo car owners will have a mileage limit and then charge you for every miler you go over. Yes you heard that right. So not only are you driving yourself, but you’re paying per mile to continue to use the vehicle on top of the hundreds you’ve already spent on gas, mileage fees, anywhere you park, and then “service fees” to top it all off. So essentially the price to use the app is almost as much as renting the car alone. 🤦‍♂️ I would say this is a great app if you want to have the opportunity to drive a nicer car for a day. But as a practical car sharing app (the only reason I gave it an extra star), it really doesn’t give you a good bang for your buck. Turo has a great opportunity to have a truly groundbreaking business model but are missing opportunities to really catch on by having such nonsensical fees..Buckwheat MageeVersion: 20.48.0

✓ Feel scammed by host and Turo does not seem to careHired a car on our holiday to Canada. All was well and good until returning the car. Someone from the host company dropped us at airport, said all was good and that he would take the photos for us (sounds dodgy looking back now, but we were rushing to make a flight and the host dropped us at the wrong terminal). The following day we were contacted by turo saying the host put in a damage claim and we were losing half our deposit. We know we didn’t do this damage and feel silly for trusting the hosts. Even if we did do this damage, on pickup the host also clearly stated multiple times to not worry about small damages which this damage was. Will not be using turo again to avoid paying $500 for damage we didn’t do..BgrwctcVersion: 23.7.1

✓ Turo is the worst run company I’ve ever dealt with.So I created a account to rent a vehicle through turo. All was going well until somehow I created account for my father using my phone because he was super excited about trying it out later after I rented. somehow my phone number and email were linked to his drivers license and account, even though I already had a account with my info. I showed up to rent the vehicle, and the guy (who was very kind) politely asked where my dad was, seeing his license on file for my account. I explained there must be a misunderstanding and he said to go ahead, take the keys and trusted me to get and figure it out. I spent about 3 hours on the phone with Turo’s useless customer service only to be told that, because the license in the account had been linked to my email and Facebook, they couldn’t do anything about it and basically said to create a new account to. I did that, but they failed to approve my license in a timely manner and get my vehicle re-booked. Imagine having a service where you can’t even update or change the license you have on file. What happens when you move? So you need to create a new account when you move states? My trip was ruined and I ended up having to cancel my trip to the mountains that day because of Turo’s ineptitude. I’ve never used the service again and I never will. Good to riddance..RubbadubinniggaVersion: 21.31.1

✓ Renter stole my carMy first experience and renting my vehicle through this service. First booked trip and now I have to report my vehicle as stolen. Company does not hold anything like a deposit and don’t think they do a background check on the renter. The staff that I was in communication with was helpful as they can be. The renter didn’t respond to many calls and and emails Stolen update: car was found in Adelaide after being driven from Melbourne.Kosta19934Version: 22.41.1

✓ Car owners cancel last minuteThe last two car owners cancelled last minute and really left me in a bind :( i’m going to sign up for another car sharing app.Rcsj19Version: 19.24.2

✓ Scammed by Turo HostRented a car for a 4 day trip. Took pictures of the ext and int of the car as instructed by Turo. About 15 minutes into the drive the engine light came on, so I pulled over, messaged the host, and called Turo. Turo support said that this was likely an emissions light and I could either continue to drive the car, or I could return it. They also said that because the engine light came on at the beginning of my trip that I would not be held liable for it, since the issue would have occurred before I picked up the vehicle. I continued the trip, but two days after I returned the car I was hit with a damage claim, stating that the muffler assembly had been damaged and that repairs would cost thousands of dollars. I repeatedly messaged Turo support, getting a new agent every single time, asking them to reference the call with their support team, which they refused to do, and refused to provide me with the recording of that call. When they finally sent over the repair bill I noticed drastic up charges for the parts that the host claimed needed repairing, and sent over multiple listing from the car manufacturer with cheaper costs, which would save well over $1,000. Turo basically emailed back and said this wasn’t their problem and they used a third party assessor and wouldn’t adjust claims unless contacted by an attorney. Go rent with an actual rental car service that has integrity and isn’t looking to support hosts who are scamming users to fix their cars..User#28373829Version: 23.36.5

✓ HeadacheCustomer service is the worst, issues never get resolved you get sent directly to a chat service even when you call the toll free number. The agents all have the same set responses and will tell you best they can do is pass you on to another department. Turo reps will apologize, Thank you for being apart of their “community” and that’s it..LF-KingVersion: 23.17.7

✓ Application process is a nightmare/discriminative!After creating an account and lodging the correct documentation/info for approval I was denied. I sent Turo support an email in order to rectify this. I received no email back after 6 days. I then spoke to ‘Javier’ via Turo’s live chat, who told me my application triggered a “verification hold” and that I needed to send him further documentation for verification..which I did. I then received an email saying my review had been denied and that there was no way to reapply/dispute this. I then contacted live chat again and spoke to ‘Daniela’ who reaffirmed that they currently do not allow for international disputes. Naturally, I was confused and frustrated given I had supplied all the necessary documentation and then some. I queried Daniela as to what specifically about my review was not approved. She tells me it’s an ‘automated process’ and that my “documents are okay and there is no issue with them..” However, “I think it is based on certain algorithm that was made to detect flags associated with the creation of an account”. So Turo, please tell me what it is about application/profile you deem unroadworthy...JimsalabimVersion: 20.9.2

✓ Useless InsuranceYou might wanna read the insurance policy before renting a car from Turo, our first time renting here on a Vacation that supposedly should make us at ease and relax. Rented it for 6 days, unfortunately we got rock chipped on the windshield, A SMALL DENT. We took good care of the car, after the trip a claim was filed and they are charging us another $962 for the windshield. The insurance we paid with the trip didn’t cover even a single CENT. Ridiculous! This gave us a headache, what happened is not even intentional, and they held us fully accountable being the insurance we paid useless. A trip that suppose to be fun became so stressful..Lewis RicardoVersion: 23.44.1

✓ It’s good to use until the owner claims car damages.I’ve used Turo several times because it’s fairly convenient to use, but I’m going to close my account and never use this app again. A word of caution to everyone who uses this app. TAKE MULTIPLE PICTURES AND VIDEOS OF THE ENTIRE CAR. I recently rented out a car for a few days. Several hours after returning the car, the owner texted me saying there was damage to the front bumper. I was confused because I did not notice any damages to the car during my trip not any incidents that could have cause significant damage. I took a few photos during the check in and check out process so I went back and looked at them. In one photo from check in there was an indication of some damages to the car. My belief was that the damages must have happened before my trip and the check in photos supported this. I sent this evidence to the Turo claims department. In the end, it didn’t matter…Turo still ended up charging me a $1100 repair charge stating that the pictures weren’t “clear” enough. The thing with Turo’s policy is that they can charge you for damages even if the damages weren’t your fault. It’s guilty until proven innocent here. They don’t care about customers when it comes to claims. Use them if you want but know that you may be billed $1000+ at the end of your trip if you’re unlucky..Upset Turo UserVersion: 22.2.3

✓ Zero accountability in case of an emergency- avoid at all cost!I regret having to award Turo a one-star rating based on my recent experience, which underscores their inadequate customer support, complete lack of responsibility, and accountability for customers during emergency situations. During my trip, I encountered a severe issue with the vehicle I rented through Turo. The car broke down in the middle of nowhere due to a critical mechanical failure. Despite the inconvenience and safety concerns, Turo’s customer support proved to be shockingly unhelpful and unresponsive. Not only was I left stranded for seven hours in a remote area waiting for assistance, but I had to make the difficult decision to leave the rental car by the roadside. Turo did not provide any meaningful assistance or guidance during this ordeal. It was an extremely stressful and harrowing experience, and Turo’s lack of support only exacerbated the situation. Furthermore, Turo failed to hold the vehicle owner accountable for providing a poorly maintained car. Despite being assured that the vehicle was in good condition, it clearly was not. The engine oil was low and dirty, the engine coolant was below the minimum level, and the car displayed multiple warning lights before breaking down completely. Turo should have thoroughly inspected and ensured the vehicles listed on their platform meet safety and maintenance standards. Adding to the frustration, Turo’s reimbursement for the ordeal amounted to less than 30% of the total cost incurred due to their negligence. This paltry compensation does not begin to cover the additional expenses I had to bear, such as renting another vehicle to continue my journey. Turo’s reimbursement policy is clearly inadequate and does not reflect the extent of the inconvenience and financial burden they imposed on me. In summary, Turo’s response to this emergency situation was utterly inadequate and demonstrated a lack of responsibility and accountability towards their customers. This experience has left me deeply disappointed and frustrated with Turo’s services. I strongly advise caution when considering using their platform for your travel needs, as their lack of support and insufficient reimbursement policies can lead to significant hardships for customers..84_ARC_84Version: 23.38.7

✓ Choose ANY option but Turo>> Please read before using Turo << I just finished my first Turo rental, and to the point – I urge you to find ANY other option for renting a car. The gal I rented from was wonderful and so was her car, but the car was broken into on the first day. Dealing with customer service at Turo after that was an absolute NIGHTMARE. Where to begin…being harassed at 6AM on a Saturday morning while on holiday, hundreds of dollars in hidden fees, refusing to extend the rental duration despite the owner being fine with it…the list goes on. Once again, a great idea is ruined by terrible customer service and ‘gotcha!’ small print. If nothing goes wrong during your rental, whether you’re a host or a renter, you’ll probably be fine. But things don’t always go perfectly, and you’ll read nothing but nightmares on both sides when things go wrong. Turo was a great idea ruined by greed, poor execution, and deceptive policies hidden in the small print. I look forward to another company coming along and doing it right. ** A follow-up 2 days later ** The moment I got home I paid the $500 deductible, believing I’d never have to deal with Turo again. No such luck. I immediately received threats that there could be more fees coming, and would I like to coordinate with their collections department so it doesn't affect my credit rating. Are you kidding me? This company employs predatory tactics to shamelessly exploit fear of credit reprisals to pressure customers into registering like deadbeats with their collections department. I’m betting this is the first step to discovering more small print and excuses to charge me further. There’s no question in my mind this is a common practice at Turo, and I strongly encourage you to find ANY other solution for renting a car. Literally anything. A mule and cart if you have to – it'll be less stressful in the end..BC_ClimberVersion: 23.19.3

✓ Charge customer per day for using their service!This app is actually robbing people of their hard earned money! It will show you decent cars for decent prices but after you go to check out all the hidden charges show up. You have to even pay them a fee each day (not cheap) as long as you got the car just for them to “run their app/platform” lol what a joke. You can’t even contact the person you want a car from unless it’s booked and paid for which is frustrating! Turo make a system where users can message the car owners straight and STOP your fees per day because your already making commission on each car!!.Robzy89Version: 20.32.1

✓ Terrible appFirst of all, Turo deserves no stars. Turo has the absolute WORST customer service and app to exist. They don’t care at all about their customers or customer satisfaction. My account has been verified, allowing me to drive, however I can’t rent a car. Every customer service agent I spoke with has told me that “we do not disclose proprietary information regarding the details of our internal review process. This decision was based on information acquired during the verification of your account. There is no way to dispute this decision.” That is the absolute worst service… your account can be restricted but it’s against policy to say why so there is no resolution…terrible app, terrible service, terrible company. They are not the best rental car company, they are the most unprofessional, stressful, rude and inconvenient car rental company..Dimitrios P.Version: 21.35.6

✓ Avoid! Zero customer support and fraudulentA host has caused me a lot of hassle and I am still dealing with the issue almost two months after returning the rental vehicle. He’s being very petty about non-existent issues such as when he asked why the fuel needle was not perfectly on the full mark although I’d filled it up before returning the vehicle. He also agreed to transfer a supposed parking ticket which he claims I got while renting his vehicle but then claims that he has already paid it and has raised an invoice through the app. Zero support or mediation from Turo, please avoid. They even tack on their own sfees for handling his fraudulent claims and the host has full impunity to be disrespectful and rude towards me as a guest both via the app and social media. The company has no contact number and no helpline unlike the US branch. They make everything so difficult and then they expect you to deal with any issues via their slow and unresponsive web chat which gives you scripted answers and doesn’t connect you with an actual human being. One of the worst customer service experiences I’ve had - 0/10.Still_HVersion: 23.6.3

✓ Nice idea but still have lots for improvementHad my first Turo experience and was hoping it’d go great but instead it ruined the trip. I don’t understand why Im responsible for the airport parking garage exit fee, when the host did not specify anywhere that delivery to the airport will cause me to pay a $32 exit fee. The host parked the car in the garage around 3-4AM and my pickup wasn’t until 2pm so I had to pay a full day fee. Turo website even specifies in quotations that this information must be listed in the “Description” field of the listing and I don’t see it listed there. I contacted Customer support and they initially said they will give me a refund and to send them a photo of the receipt, which I did. But they ended up saying I still need to pay for the fee even though I’m unable to locate this information in the host’s listing. Turo is basically saying one thing online but going back on their word, essentially lying to customers. The host also lost the parking garage ticket when I dropped off the car. I ended up having to pay a $38 “lost parking garage ticket” fee because the host claimed I lost it. How do I lose a parking ticket from time of getting in the garage and getting out the car. I left the ticket in plain sight under the dash and even made sure prior to leaving the vehicle. This was my first experience, and will be my last. I definitely won’t recommend Turo to any of my friends and family..Ruined my tripVersion: 22.13.5

✓ HorribleHorrible company horrible customer service, driver started a fraudulent claim claiming i damaged the car but I absolutely did not. Beware.ManLegendMythVersion: 23.19.1

✓ Terrible Customer ServiceIf you’re thinking of putting your car up on Turo, do NOT do it I was a host for a few weeks until a guest got a flat tire which should have been a simple fix but it ended up taking 3 weeks for Turo to settle the issues. I had no car and no communication. I had to chase customer service for 2 weeks and they just pawn off the issue to the next person, sending you in circles The experience has been a nightmare working with them.Natt5241Version: 23.16.7

✓ Don’t give anythingI rented my car the someone broke the clutch and you don’t want to give me something to help me pay the repairs so my opinion is that your company is not good. I will tell everyone I know..JereGreVersion: 17.40

✓ Could have been great but …I booked a car for 2 days from Dragana in Las Vegas from Turo. The pickup was great and very easy, the car was in great condition and very clean and the drop off was straightforward. My issue happened after the car was returned - I got a bill for over $250 for supposedly smoking in the car. The pictures of the “proof” that were sent were of some sand and dirt in the car - unavoidable from having walked around in some national parks on our trip and not excessive dirt at all. After contacting Turo to try and resolve the situation, explaining that I am a non-smoker and that they pictures were very clearly not ash from cigarettes but some dirt and sand, they removed my account and insisted the decision was final without letting me appeal properly. I will continue to fight this with Turo but I highly recommend you avoid using them if you want to avoid additional costs. I feel like I’ve been scammed and it’s made more disappointing by the fact that without this ridiculous charge, this could’ve been a 5-star review..Saahil LakhaniVersion: 22.20.1

✓ Extremely disappointing customer serviceI’ve rented from Turo about 10 times across various states when traveling; usually it’s just for running errands or a quick day trip, but recently I rented for a longer period of time to do a bunch of jobs around the city I was working in. I took a bit of a longer weekend trip and experienced some car issues. The condition was pre-existing (risk of renting personally owned vehicles I suppose) and it took me 6 hours on the phone with 3 different departments at Turo to receive a resolution. I lost an entire day just trying to get a vehicle and get home; the final solution ended up costing me an extra $300 and I didn’t even get the same coverage of days with a new vehicle. I lost out on work and valuable time because of the inadequate system they have in place. One person could only place a request to get me roadside assistance, while another could only cancel my existing reservation but not search for a new one. They had terrible rules in place disallowing me from working on a solution while we waited 3 hours on the side of the road in hot desert heat. The first person didn’t even put out claim in correctly so we waited an hour just for their app to start searching for help. In a modern era it’s surprising that it took 3 departments and 6 hours to simply cancel a reservation and book a new one- all at my expense. I would not recommend Turo unless it’s a last resort..Alan TravelsVersion: 20.43.0

✓ Worst customer serviceCar broke on the middle of the highway. They did nothing to help the owner did nothing as well. Turo Insurance is fake and after you book they don’t care about anything during your booking. They told on the phone they will be covering the expenses of the towing the car and off course didn’t happen didn’t even call back to see if we were ok..Kakim27Version: 19.52.1

✓ Poor supportFor a company that lets you hire your car out to pretty much random people and with the infinite number of issues that may happen, their support is very poor for hosts. It’s okay if all goes well but when you car is damaged or not returned then good luck to you. You’ll end up footing repair costs and handling it on your own because Turo would rather not get involved. Remember most of the people who rent these cars are not local and may drive on the opposite side of the road or be unfamiliar with the rules in your locality meaning the chances of an accident are much much higher.OlafisoyemVersion: 23.31.7

✓ Hustle and bustleI tried to rent a car for an emergency but they did put my profile in verification (understandable). I sent them all the documents needed and pictures requested. Now it’s 48h and they did not verify my profile. This is ridiculous but if you are planning on getting a car for last minute emergency please avoid and go to well known companies..AbdelrayunoVersion: 21.39.5

✓ Insurance is fakePlease do not believe in TURO’s insurance. It does not exist. That table they show does not say the truth. If you use a car and have a little scratch you will have to pay for 3000 dollars... and the car owner is all over you asking you to pay also expensive money for a little scratch. I am very disappointed to this app. The insurance people make sure to put you and the owner of the car against each other and make sure the owner charge you directly ... it’s like a trap... terrible. Someone needs to say about this..BbfofaVersion: 19.24.2

✓ BIGGEST CHEAT FOR BOTH HOSTS AND CUSTOMERSDO NOT USE THIS SERVICE!! I was the biggest fan and widespread marketer of turo writhing my circle. Being a renter at first, I transitioned into a host listing 2 of my new cars. It’s great money when your least expecting anything to happen but hey, your client is driving your car and anything can happen right? Long story short, don’t fall for “full premium coverage got you covered all the way”. I was a host with a premium insurance coverage which meant more profit percentage cut from Turo. Someone crashed my minivan and first thing I’ll say is, turo has no communication over the phone. Everything is done via email. First month was spent in getting the claim handled and first supplement being sent over. 1 MONTH. Then they cheated me off by deducting a whole paint job due to a few minor scratches I had on one side of my front bumper ($800). Any concern I would email them would be left uncared for , rental was only $30/day for 10 days MAX. Our car was given back to us after 2 1/2 months with us paying $2000 out of pocket extra. Turo and their insurance service stopped communicating with us and our shop. To the point that the shop we went to (Honda certified) does not accept turo based or DMA claim based vehicles at all. You will be cheated, abused, and uncared for. Do not use this platform. By the way, the renter bought full insurance from turo and they still charged him $2500 for claim costs.....Epicbitch2Version: 19.63.2

✓ Worst renting experience.Buyer be aware, DO NOT book from Turo! I booked a car one month early to have everything planned for a big event for my Fiancé. 3 HOURS! before I go pick-up the car I contacted the seller to make sure everything is okay and I find that the seller has sent their car to the repair shop and Turo didn’t contact me once about the car not being available or even having the courtesy to book me another car for such an inconvenience. They simply waited for me the guest to find out about this and then contact them to issue a refund wasting my time and money. Unreliable, unprofessional and down right abysmal company. Save your money and time..EtisalatSEVersion: 23.6.9

✓ Horrible customer serviceI never write poor reviews, I think it’s unfair to judge an app so harshly over something that can be talked about with customer service. That being said, I went through Turo’s customer service THREE times before I had to move onto another app. While Turo has some great features, it’s customer service line member did nothing to help. I provided all of my valid information and was not yet approved to rent a car for some reason. I talked to customer service and was told I would get an email in about an hour resolving the issue but it might be a little longer. I totally understand things needing to take longer, it’s a delicate process. However two hours later and I was getting anxious because I needed a car that day. I messaged agin asking for an update. All I was told was that they will “expedite further”. I messaged back after thirty minutes to a third member and asked if I could get a status check and how much longer it would be. She told me another HOUR. Right now it’s been FIVE HOURS since my first time reaching out and I still haven’t heard anything back. Not to mention customer service had typos and seemed all around impersonal and unprofessional. Treated me like I just needed to be shut up. I wish I could add pictures of the conversation but I was so shocked how I was being treated after being so patient. I wish I could say better things as I heard highly of this app. I hope other have a better experience than me..FujrdbjuxcVersion: 23.47.1

✓ Scam alertThey gave me a car that wasn’t road worthy they don’t inspect cars before giving it to the customers, wasted my time, and took money from me in the name of cancellation fees. Do not waste your time and money on this application they provide terrible customer service...,?&&101Version: v23.14.7

✓ Rental Fraud in PhiladelphiaWe rented a Turo from the airport in Philly. The rental host was Eduardo. We picked up the keys from a lock box and received no instructions about the key fobs at all. We stopped at a gas station right outside of the airport for a drink and locked the car and took one of the key fobs with us. Evidently only one of the two fobs can be used to unlock the vehicle. That fob and our phones were locked in the vehicle. We had to borrow a phone and call a locksmith. We asked the host to split the $100 locksmith charge with us since he never communicated with us about the fobs. Eduardo was very rude, said it wasn’t his problem, and stopped responding to calls or texts for the remainder of our rental. Even at drop off we couldn’t get ahold of him. We gave him a 1 star review for his lack of communication and for blocking our calls while we were renting his car. We are not smokers and no one who rode with us ever smokes. The car did not smell like smoke before or after our rental. The host Eduardo was so mad about the 1 star review that he claimed we smoked in the car. We were charged a $300 cleaning fee and our account was blocked on Turo. This is not right! The man was running a scam and was mad that we left him a bad review. Up to this point, Turo has been no help. We have had a good experience with Turo in the past, but this experience has been horrible. Again the host was Eduardo in Philadelphia, PA..SethCovVersion: 22.39.5

✓ TuroAttention Better Business Turo share vehicle... if you want to be liable for $2000 out of pocket for a $200 rental Ridiculous insurance claims No spear tires and the cost is your not the owner of the vehicle not turo insurance... why would anyone want the risk of this criminal entity who’s host track their vehicle and break into the vehicle to steal iPhone and wallets.. using extra keys Turo and some of their host are organized crime groups. RCMP attention CSIS attention.AppchkkerVersion: 21.19.1

✓ Worst app everTried to book a car for my honeymoon. Waited 8hrs for host to confirm only to learn he no longer owned the car and the app would not allow him to remove the listing. Then booked another car and Turo cancelled the trip since it was my first book and my account was being verified. Talked to multiple customer service reps. It’s been a whole day and I still don’t have a booking. Don’t bother..MdamicsVersion: 21.35.8

✓ Horrific support, AVOIDI attempted to extend a rental that was plagued with issues that I resolved on my own with the host (flat tyre, tyre replacement, subsequent NEW flat tyre, presumed valve issues at this point…). For whatever reason, the extension request didn’t go through properly and when I contacted support in the morning they informed me I would now need to make a completely new booking (MUCH more expensive than the extension, on top of a new £250 deposit… while they continue to hold my original deposit!). Turo support proceeded to send me threatening emails about contacting local police if I didn’t make the new booking through Turo, then also took an additional £80 for the “late return”, despite my communications with the host directly who was aware of our situation at every point. Still no sign of my deposit being returned. Incredibly stressful and expensive week and you guys have really been the icing on the cake. Will avoid in future..Julia17482819Version: 22.50.3

✓ DO NOT use under any circumstance!Don’t believe the fake positive reviews here. Check out their reviews online for the horrible truth. A scamming company with terrible customer service. The app is poorly designed and doesn’t function properly too..Sad rilakkumaVersion: 23.22.3

✓ Turo DOESNT COVER YOUR CARI am an All Star Host to prove my credentials & I am writing my review so all other hosts are aware of this. My car was recently stolen from the airport and Turo did not cover the damages made to my vehicle. Obviously I informed my personal insurance about my car and they automatically denied my claim due to it being parked at the airport for “commercial purposes- Turo”, therefor if it was parked at the airport for Turo, they should be the ones to cover my vehicle. I have emailed & called Turo and every time I inform them about my case, they make an excuse about “Oh let me look into your claim and I’ll give you a phone call back” & never hear from them again. All they want to do is push me away. I have paid my dues for their insurance, Liberty Mutual, and they still don’t want to cover my vehicle. It blows my mind that a company like Turo has profited so much money during the Pandemic in Hawaii, but when I comes down to coverage, it only proves my point of big corporations taking advantage of the little man. I’m still questioning as to why Turo won’t cover my vehicle’s damages made when it was stolen when Turo makes it an option to leave the car at the airport with a lockbox. Don’t give hosts the option to leave the car unattended with a lock box and not have a back up plan for when a thief comes and takes your car. Over all, poor customer service and if you want to be taken advantage of, then Turo is for you,.Orlando(;Version: 21.34.2

✓ I wouldn’t waste my timeThis app has hidden fees and essentially allows hosts to exploit you. The auto filters make searching for a car extremely difficult and limited information is posted for car pickup times when you really need it. I’ve never heard of being stranded because the car owners vehicle isn’t as advertised, but essentially that is what Turo recommends you to do in the case that something goes awry. Worst experience I’ve had renting a car and absolutely ruined my vacation. If you have an issue with a car rental company you tell them and they sort it out in person. If you have an issue with Turo it’s your word versus the host’s word and the guest will essentially lose out. I would avoid using Turo at all costs. 😷.Hsyfjwvxiegxjwjxkb fkVersion: 22.20.1

✓ Unauthorised Billing to Credit CardThe first and last time we will use Turo. December 2019 we used Turo for the first time during our trip to LA. We rented a Range Rober Evoke that was generally good apart from a number of minor scrapes and dents. We had a good time in LA and we’re happy to have a vehicle but the nightmare started once we dropped the car off. The owner informed Turo that there had been damage to the car and we were informed accordingly. We were still on vacation and checked our emails periodically but did not see the claim email for a couple of days (in which time Turo had already assessed the claim and informed us that the damage was our fault). I can categorically say that we were not involved in any traffic incident and were completely unaware of any additional damage to the vehicle. Once I had checked my emails I informed Christina Browning of the above and was informed that the assessors had already reviewed the claim (without our input). The cost has been great to us with $516.00 US and we received a final bill in Feb 2020 informing us that the additional charges at $677.70 US, to be charged within 24 hours of the email (very little time to dispute)..Hpmh10283Version: 20.6.3

✓ Abusive damage claimBe careful with the insurance options, got $1145 AUD extra charge for 10cm superficial scratch in 15k vehicle..RodrigoMathias86Version: 23.16.3

✓ Trash company, trash team, trash appDon't ever try to download this app. They won't let you book cars for no reason. Customer service is trash. They can't and won't solve any problem that you have. Keep yourself away from here. Try only rent cars with those big and legit rentals. This turo trash is gonna die soon..VcxfybcxVersion: 23.16.5

✓ Don’t be a host!I loved Turo for over a year and recommended it to so many people. After four months as a host I know the truth. Rent out your junky extra car but not your personal vehicle. Guests can be hit or miss like anything but the Turo customer support will screw over the host every time. Reimbursements have been impossible to get and I’ve lost out on over $200 for mileage driven, tolls, and empty fuel tank. Had all the appropriate pictures taken through the app and still get denied. How is this legal? Car returned dirty inside and out with dents in my leather seats on a 24 hour rental and the company denied any compensation. Pictures showed it was just detailed and washed. If you care about your car don’t rent it out on Turo. Turo will side with the guest every time. And if they don’t respond you don’t get paid. Why am I assumed to be lying and the party who won’t respond is sided with? I’m the one with photographic evidence. Update: Turo did not respond to the email I sent after their reply here. They also never reviewed the escalation. Clearly just trying to save face and not serious about fixing anything. Guest chose to pay after I took matters into my own hands. Thanks for nothing. I shouldn’t have to harass guests to receive payments. Being told very nicely that “we don’t believe you and think you are a liar” was a wonderful experience that I will look forward to never having again. Hope your company goes out of business you jerks..Pepsi cola ;]Version: 24.3.1

✓ DéceptionY a rien de bon dans cette application pas un service client on peut pas résoudre un problème en plus y a rien de vrai dans tous qu il dise dans leurs conditions d utilisation.Mahdi2400Version: 23.25.3

✓ Bad customer servicesThe car that I booked was defective broke down due to no fault of my own in the middle of nowhere. Their roadside assistance lied to me when asked if I was able to leave which created a huge inconvenience for me as I waited for hrs. Because the car broke down before I wasn’t able to complete the trip the host charged me with $28+ tax which I would have to pay. Now when I called Billy from the Quebec location he had me on hold for majority of the call to look into my file after explaining to billy that the trip created a huge inconvenience for me and the expenses that came up from a faulty car he spat on me by saying to talk to the host about the reimbursement after arguing with him for another 10 mins he told me he can only give me $25.00. The trip for 2 days was “over $91.00. I stress to billy that as a result of the inconvenience I was out money for making arrangements to get picked up, a babysitter and my lost wages he then chuckled and said he is now able to do $35.00. The worst customer service ever, when I told him he was essentially making a mock of me I ask him to speak with a manager or floor supervisor, he said that there is no one available which is blatant lie. It’s a call centre there is always someone supervising the floor. The host was wonderful but the staff at turo have no respect for the company or their clients. They treat their customers like joke and try the best way to get them off the phone. Every time I ask for manager billy stated that they’re aren’t available and someone will give me call. I kept asking for a estimate time of when I would be able to receive this call, he wasn’t able to provide me that. He is very condescending and I felt like a joke dealing with him. If this is what turos staff and customers service is like, I’m not comfortable doing business with them anymore what if I got into an accident and had serious injuries this is the same treatment I would get huh?! Atrocious!!!.KngjdgVersion: 19.29.0

✓ Just hope nothing goes wrong.Rented two cars through Turo in the UK. First was amazing, really simple process, great car, no problems whatsoever. Loved it. However, it all fell apart with the second car... We chose a car who’s host had a 5 star review. However, the car came dirty, with a rather distinct odour, and had two bald tyres thrown in. One of these tyres subsequently burst. The host wasn’t exactly forthcoming to resolve this situation, then lied to us and told us he’d refunded us for both tyres. We got in contact with Turo, who decided that this host was fit to remain listed on their site. If nothing goes wrong, Turo will be great for you. It’s cheap and easy to use. But if something does go wrong, or you get a dodgy host, expect a long, frustrating fight. Turo simply don’t care about the quality of cars they offer, or the safety of guests who hire them..Howard WilkinsonVersion: 19.42

✓ Fake reviews terrible customer service check their BBB account where the real reviews areI used this app last weekend to run some errands while my car was in the shop. Not only did I read that this app is full of fake reviews most likely from paid reps or their own employees. The customer service is awful and they have multiple scam accounts on their app. The car I picked was never available, the owner said he deleted the account months ago yet was messaging me from the app. I had to pay close to $100 upfront just to get no message from the owner, I arrive at the house early in the morning no answer to texts or calls. I call customer service and they can’t do anything but try to call the owner. He forwards the calls from Turo the representative says we can get you another car but it’ll be another $50. This is a complete scam. Now I’m waiting to get my money back if I even do probably will have to report it to my bank as they said it will take up to 10 days to get it back. They took my money up front for a car that hasn’t been available for months wasting my money for an Uber to get there, my time, and my sanity. This app is horrible you’d think they’d have it together being founded in 2009. That’s 13 years to get this app right but it’s all a scam and about money. Don’t use this app you’ll just get stressed out..CarterqweeeVersion: 22.31.1

✓ BEWARE!At first I thought this was going to be an incredible app, the future. I love Zipcar for their ease and great customer service. Turo have been negligent and the precedent they set in my experience is a dangerous one. I hired a vehicle in London from 6pm on a weekday and on the instructions was clearly told the congestion charge was required between the hours of 7-6pm. However the instructions were OUTDATED resulting in me being told I have to pay an £80 penalty notice. Stick to zipcar where you can drive worry free and aren’t provided in accurate instructions for which you, the customer, will be liable for. I really never complain but this is by far the worst company I’ve dealt with, ever..Toller_dogVersion: 20.28.0

✓ DO NOT USEI have been using this app for months now and have noticed they really do not care about who rents your car. They say the person is ID checked and verified to drive your car however this means nothing as I had a driver who rented my car and aquired multiple PCNs, turo then refused to pay for these. Turns out the man who had rented it has now stolen someone elses car. Extremely careless from Turo, I have also experienced multiple other issues with them and dodgy drivers who cause damage then turo refuse to pay for it. Will not be using again..Lilly123xVersion: 23.16.1

✓ Worst rental car experience everIf you are dealing with international travel, avoid at all cost!!! I recently use my local currency to book the rental. After the booking, the host is expecting me to go to a residential address to pick up the car (30 min away from the international airport). Isn’t it the whole reason to get a rental car in another city is to get around easily? After a few trials to contact the host with no response, I had to cancel the booking because it’s giving me too much stress, but the refund I received is lower than what I paid. I tried contacting the customer service team, I find their responses quite rude and unhelpful. And their explanation is the difference is from the currency exchange. So as a consumer, I’ll have to take the loss due to the host’s lack of communication and unreasonable demand on where to pick up the car?? This is my first time to try the platform, but I would say I would NEVER use it ever again! I would 100% avoid using this platform!.SwmudVersion: 23.19.3

✓ Scammed by TuroPlease don’t rent from the app!!! I rented a car on Turo in Vancouver. Immediately upon driving the car we noticed that when turning right, the front left wheel would loudly squeak. When we brought it back the owner claims we scratched his rim which we did not, the rims had all kinds of scratches. He proceeded to tell us that it would be $200 to fix and asked us to pay cash. We asked for him to have a mechanic invoice (even though we didn’t agree with the whole situation and felt we were being scammed). He sent an invoice an hour later stating exactly $200+tax. We found it really sketchy that considering he said he’s never rented his car before or had this issue, knew exactly how much to the dollar, what it would cost to fix a scratched alloy rim. We thought it was weird so we decided to let the claim go through Turo instead. To our absolute surprise we got an invoice from Turo for $1013!! For a scratch on a rim, even though we clearly have the first mechanic invoice stating $200. We tried to ask many times why the sharp increase in price, there was no answer other than a detailed invoice with a million different charges adding up to $1013. 5x the price from the first invoice and anyone with common sense knows a scratch on a rim is NOT that price. You can replace all the rims for that price especially considering the rims were super cheap and flimsy to begin with. The customer service was HORRIBLE. No one was able to help us and everyone was SO rude. They charged the amount without any consent right off of our credit card. Complete disaster. Please don’t use this App..Oliviamichelle89Version: 21.39.3

✓ BOOKING NIGHTMAREI understand that turo just launched in Australia however there are many issues. 1. Many listings that use stolen images of cars and don’t show what the actual car looks like in the listing 2. My booking was cancelled last minute before my trip to melbourne. (This isnt turos fault but the host’s fault). While turo tried to be very helpful there isnt much they can do when most luxury vehicle host need ahead of time notice and cant book last minute. 3. When the turo system detected two hosts cancelled on me they froze my account which further prevented to to secure another booking before my trip. (This issue is definitely turo’s fault). I was told by support the cancellations caused a verification issue. However I can guarantee I am fully verified on the app. Turo Host Review in Sydney/Melb so far: 1/5 Turo Customer Support Review: 3/5.DarkarmourVersion: 23.9.1

✓ Fake hosts and ruined weekendsNever use Turo!! I have booked a car for a weekend trip, host never showed up, then we got booked an other on the other side of town by customer service but it that car was falsely advertised as available so we spent 2,5 hours sitting on the side of the road in total, and then had to cancel the trip. Lost all hotel bookings, everything, which of course Turo didn’t cover. A nice weekend was ruined for 4 people that we planned for so long and were looking forward to. Thanks Turo!! BTW, I don’t think this was the hosts’ fault because if they can do these things the problem is with the system... Used it a few times before this but never again!.OliP15Version: 21.22.1

✓ Breached their own procedures, unauthorised chargeOn using the app once for a uk trip, I received a fee when trying to resolve directly with a car owner via the app. The car owner was attempting to charge me £170 for a parking fee 4 months after the initial car rental. Totally out of the blue. Turo immediately processed the car owners request and subsequently charged me for the cost even though I was still working through a resolution. The owner gave me a weekend and told me I had enough time to resolve. Turo isn’t open at weekends. Turo puts car owners first and users last. Awful customer service. Breached their own procedures and took payment without even a notification. Some call that theft. Oh yes, and I live in the opposite side of the world calling at all hours to resolve..Everydayuser247Version: 22.46.11

✓ Worst Customer ServiceMy first (and last) rental with Turo I was charged $150 cleaning fee for having an animal in the car, which we did not. I was charged the fee without my knowledge. I was then emailed after they charged me, but never contacted about whether I actually had an animal in the car. When I tried to dispute the fee, I found you can only email or “chat” with what may or may not be a real person. I was summarily dismissed every time I tried to present my side and after 3 exchanges told my emails would not be responded to. I was told next time to contact the company “as soon as an issue arises” and provide evidence. How do I prove there was no animal in the car? How do I know there’s an issue, if they don’t let me know? The host waited until I left a 5-star review to charge me the fee. When I asked to change my review, I was told it could only be removed, but not changed. Clearly, he was covering what should have been his business expense by charging me and Turo never gave me a chance to defend myself. They just sided with him. This host came with a 5-star rating and was an “All-Star Host.” Who knows how many other people couldn’t change their positive rating to a negative one, like me. This company has the absolute worst customer service I have ever dealt with! Do your research on this company. The more I started digging around online, the more I found many other people in similar situations to mine. Rent at your own risk!.ClearlyamyrVersion: 22.16.3

✓ Tons of HeadachesI hate to say it but after using this app three times I’ll never be using it again. I have booked three trips on Turo and all three of them cancelled on me last minute leaving me in a tough position as all the rental car companies prices are 4 times what they would have been and Turo prices are also elevated. The third time at least Turo called me and found another vehicle for me to rent. So 4th times the charm I finally have a vehicle! Then I get the vehicle and the windshield is cracked and the tires are bald and I’m in Canada in the winter time. I end up spending $140 on chains just so I can get around and move at 30mph. I live in Colorado and I am accustom to driving in the snow, but if you have bald tires there is only so much you can do. Then to add insult to injury I return the vehicle and get more additional charges from a vindictive host. It’s absurd! I like innovative solutions and don’t particularly love rental car companies but the bottom line is a rental car company is better suited to renting cars than Turo. They have a stock of cars to pull from and they have standards to keep the vehicles in good shape. Turo has none of these things so if your car is cancelled then your are out of luck and then if you do happen to get a vehicle the vehicle I guess you just pray it’s in good condition so you can actually drive it. Then go ahead and expect a bunch of fees to be lobbed your way after the trip..Turo is the worstVersion: 22.10.1

✓ Insurance is a scam!Rented a car and got a chip in the window. Charged the owner 250$ and me 750$ and I had a quote to do mobile repair for 199$. It’s just a rip off and I will never use Turo again..Scamming pricksVersion: 23.19.3

✓ Good concept but frustratingFee structure is a really pain. Sometimes you view a car then see the TURO fee is the same as the rental cost-doubling the price! You don’t find this out until you start the booking process which make it all take a long time. Should be a flat fee..TravellornzVersion: 22.40.1

✓ Turo does not care when you get scammedI took a trip with Turo renting a very specific electric vehicle. The listing was ambiguous, so I followed up immediately after booking confirming it was the exact model with extended battery. When I picked up the car it was the standard battery which affects both range and performance numbers, lowering horsepower and acceleration. The range is what I was most insulted over, I specifically mentioned I was road tripping and the loss of 20kwh battery space made us charge more often and limited the use of the vehicle at destination. We went to a place that only had level 2 charging but if we had the extra capacity this would not have been a difficulty. Instead we had to take taxis while we let the car sit to charge at 7kw/h. Turo didn’t care, at all. They refused to even engage with me until I combed their terms and conditions and found the very specific way you have to complain to them to get a response. They told me that because the vehicle was a premium model that it didn’t matter I was lied to over the battery size. They offered me $25 future credit. Like I would ever rent through them again. Told me I could pre-pay $375 to arbitrate, pro-tip: when you sign up for Turo send them an email saying you opt out of forced arbitration so when you get screwed you can just file small claims. All in all, Turo and Michael Dennis the owner of the standard battery Ford Mustang Mach E are scum who scam. Do not recommend. Use at your own risk..Nate H.Version: 21.49.1

✓ Booking nightmareI have a booked a car 3/4 months in advance only to find out 2 hours before my rental would start that the host pull out all the cars and deactivated the profile. Ridiculous situation to find a car where I needed to be in a wedding 200 miles away. They have offered a substitute which wasn’t even close to what I had and not remotely the same category. Absolutely disgusting. If you need a reliable service, use VIRTUO. Far better, new cars and seamless experience. Found a car cheaper e better than the one I rented with TURO and they delivered and collected from me. AVOID AT ALL COSTS.GuimaximinoVersion: 22.29.1

✓ Simple and less hassle, but has flawsGood thing about this system: is find a car you like and book via app without loads of paperwork involved and from the comfort of your home. Flaws: you can’t ask questions to host about the car unless a booking is made, you aren’t aware berforehand that there is a fee you have to pay to the app for using it to make booking and that fee varies on the hire price, you assume the hire price includes insurance fees which it doesn’t and finally any host can cancel the booking at any time. Therefore you aren’t guaranteed a car 100%. Therefore it’s simplicity hindered with uncertainty and unexpected costs if your a first time user..TorbafVersion: 19.56

✓ Bad Customer ServiceTuro’s customer service is worst than any services like Uber, Airbnb etc.IparamrVersion: 21.35.6

✓ Horrible Customer ServiceEvery single member of my family tried to book a car for an upcoming trip. We all got the same error message. We all contacted customer service (a chat bot) and was told our case would be expedited. We never heard back. Beyond frustrating. Despite having positive experiences in the past, I hesitate to recommend Turo to anyone given how bad this experience was. I could not get a direct email address for anyone or get a human being on the phone. Deeply disappointed..Champagne-Mami1Version: 23.18.3

✓ Turo commits fraudI am a host and have Tesla. A credit card has to be on car for charging or your car can get locked from Tesla station for unpaid service. I rent my Tesla to customers and send a invoice after the trip for charging costs accurate to customer. The customer charges the car at 6pm after credit card companies close the invoice gets sent to me next day after the customer trip. I had 4 charges on my credit card Turo denied the whole trip because the last invoice came next day because I don’t have the ability to print instant invoice. They denied the other charges too with no explanation unless you call in they denied the last invoice because it came next day not instant. This is a form of fraud they allow customers to charge your credit card and deny payment based on when a credit card company issued the invoice. This is a massive loophole for customers because basically as long as you charge the host during non business hours and the invoice cannot possibly match cause the credit card company is closed till next day they have access to charging your credit card as much as they want and Turo helps in the act by making excuses for fraud. When someone has access to your credit card for charging and the agreement is Turo issues refund for charges and they don’t they are a accountable for fraud with the customer..VdubbingVersion: 23.44.1

✓ Hidden ChargesDon’t bother. The app is a scam with hidden charges throughout taking the advertised price and, in some cases, more than doubling it with fees, taxes and other charges..James1077Version: 22.50.3

✓ Absolutely Terrible EVERYTHING!Terrible company! They will say you did damage to the car when pictures clearly show otherwise! I had the worst experience with this company!! And still dealing with it as I’m writing this. I’ve rented hundreds of times in my life and I want to make sure no one else has to go through what I did. The host controls everything and you have no rights as the renter/guest. My host changed the pickup location right when I landed. The location was at a haunted house parking lot in a dark, muddy in the middle of no where location. Couldn’t take any before pictures because it was so dark. I drove the car for 3 days and basically had it parked most of the tine away from other cars because I was working in a small town in Indiana. I returned the car at the original location and took my pictures of the car that clearly shows nothing wrong with the car! Here’s the best part, the host messages me and asks me if I hit the car on anything in the whole driver side of the car? I said no, look at the pictures I took. Well it doesn’t matter what pictures I took, the host has all the power to make a claim and say I did it. That’s what she did! I got the basic coverage and it states I am liable even if it’s not my fault!!! I would have to pay 3k out of pocket for something I didn’t even do! I’m still dealing with this and just want to make sure you watch out for this company, they will screw you over big time!!!.MAX GERHARDVersion: 21.46.7

✓ READ!!! Be warned!!!I was charged 150 + a 3% adman fee due to my host “claim” that the vehicle was dirtier upon return. Claiming animal fur was in the car, smoke smell and the upholstery was messed up! This is all a blatant lie to get more money, as I do not even smoke AND was the only one in the vehicle - I didn’t even eat food in the vehicle to avoid the smell. I had NOT one animal ever in the vehicle and even had the vehicle thoroughly cleaned inside and out! In fact I took pictures of every spot in and around the vehicle as evidence that it would be returned equal if not better than when I picked it up. Yet TURO did not follow up with me on all my proof, but instead listened to my host outlandish lie and extracted the $150 + from my account! I am flabbergasted to say the least! What kind of cleaning fee is that to begin with AND after I had paid for it cleaned and inspected beforehand. This is just absurd! Where is the accountability??? I will from here forward persuade people NOT to use TURO! I even left a good review when I left and found out later what my host did, then tried to retract that “good review” in order to warn people about this person, but was not even allowed to do this, which is irritating, because I can only imagine how many more person this fellow cons on the regular with his vehicles! TURO, with all the proof I submitted, where is the accountability!?? Return my money.BreakthroughrVersion: 22.1.5

✓ CrooksDO NOT USE. Management are crooks and will charge you without your permission or consent. Stay far far away..Adityad23Version: 21.38.1

✓ Good idea but not perfect yetThis is a good idea especially if you live somewhere where there are plenty of options to choose from. My first experience was disappointing though as my booking was cancelled the night before I was due to leave. I had to hurriedly choose another smaller car in a less convenient place. I also had to pay more as I had qualified for an early bird booking on my original order but didn’t count on my last minute order. The rental and driving experience itself was good but it doesn’t seem right I paid extra - something Turo should consider for the future..PeterDarchVersion: 22.7.1

✓ Beware of being charged without your consentThis company clearly favours their hosts over their guests. I rented a car which got a parking ticket that I wasn’t even aware of. The host informed me and we agreed that he would give me the time to dispute the charge. He ends up escalating the charge anyway (???) and then I get an email that my card has been charged because TURO verified on their end that the charge is legit. So they went ahead and charged me $108 WITHOUT MY CONSENT. Basically I was given no chance to discuss the charge or figure out what my options are. Now I have to beg the host to take his escalation back and that is how Turo will reverse the charge. This is horrible customer service and how is it even legal to charge someone without their consent??? These guys are crooks. Never booking with them again..Charvi.kVersion: 21.37.3

✓ Very poor customer serviceI’ve rented cara on Turo 3 times, and had issues all three times. On the last 2 rentals the problems required that I contact customer service and they were the worse. Both times I was charged some unfair extra fees. I’ll use some other app or services from now on..William4830Version: 21.30.0

✓ Terrible customer serviceThe worst company I’ve ever dealt with. I made an account and everything was good to go. I ended up adding gm gf’s card on the payment information because she was paying for it and after I added her info the app said I wasn’t approved to drive. I contacted their chat team and it was so difficult to get a normal answer they just kept telling me I’m wasn’t approved and reason why I wouldn’t but they couldn’t tell me exactly why and how to fix it. I called customer service and the person I spoke with told me to contact the same chat room so I tried again and they asked me for certain documents as far as my license and a picture of me holding it. I needed up changing back the payment info (cuz I assumed that’s what it was) to my card in my name but they still needed verification on the last card even tho I changed it. Still sent in everything they needed and I got approved an hour later then 30 minutes later I wasn’t approved again. I called customer service AGAIN and the gentleman was not helpful he just kept telling me to contact the chat but nobody could tell me why it keep not approving me and when I asked to speak to a supervisor he said “he’s not going to be able to help” what kind of customer service is that?? This is the first time and last time I’ll be trying to work with them because the process of getting a rental car should not be that difficult..Do not work wirh themVersion: 21.19.5

✓ Would give it 0 stars if I could.I am a frequent out of town driver, my family and friends who host some cars on this app recommended it to me. In a bid to support my own community, I was going to get this app to rent cars from people I know when I travel to various cities. Well Turo had other plans. 3 days before a trip I downloaded the mobile app to setup and try to book someone’s car that I personally know. The app first of all is terrible, the navigation is not intuitive and, when making an account if you make one grammatical error you cannot go back and update it. Because of this one simple number for my drivers license that I typed wrong, my account was unable to be made, so I had to go to customer support and give them a photo of myself with my license next to my face. Well that was an even bigger mistake. The next day they told me I was unable to make an account and they actually permanently restricted my access to the app. I know for a fact this is because I have a middle eastern appearance. I have been driving for over 10 years, fully licensed in my country, my demerit points are fully intact, I have had insurance for the whole time I’ve been driving, never missed a payment, never filed a claim for collisions or accidental, my credit score is near excellent status. So there is no logical reason why I’m being denied from using this app. They know there is no logical reason as their email does not divulge any specifics as to why I’m being denied services, but I know it’s racially motivated. My friends have rented out cars to white people who have damaged the car and still maintained access to the service. Yet for no explainable reason by anyone at Turo, I’m denied access? Realistically I know gen z kids are going to keep this company successful but I truly wish them the worst and I’m making this review so that anyone with a conscious will choose to avoid using their services. Just another greedy racist American company looking to make a quick buck..AtheistFromCanadaVersion: 23.38.7

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