2.9
2.93433 star

Total 55 Negative Reviews

Golf Genius App Complaints & User Negative Comments 2024

Golf Genius app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using Golf Genius? Can you share your negative thoughts about golf genius?

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Golf Genius for Negative User Reviews

PublicIs there a way to create a tournament amongst friends or are events only able to be created vi the club level?.Version: 5.3.2

Golf GeniusThis is the absolute worst site I’ve ever seen. Can’t register for events anywhere. Crock of crap. This will cost you members..Version: 5.3.2

Logging inWhy won’t this sync with the desktop version? I log in with my credentials and it tells me that I am not part of any group. I am on the admin list with my group..Version: 10.1

AwfulYep , it’s awful ..Version: 10.1

Poor implementationThis App, forced on golfers by their club, is extremely unpopular among the members at my club. Finding your way around it is lacking in any intuitive logic, made worse by a total absence of a user guide or a “help” button. It’s un-reliable, and frequently denies access even to regularly used features such as registering for a competition and score entry. Our pro-Shop staff are already overloaded with work, and are constantly being distracted by frustrated members asking them to input our scores or sign up for forthcoming competitions because the app isn’t responding on our phones or tablets..Version: 5.9

Just got appJust got app and opened it and it asked for sign in credentials? How would I get those if I have never signed in?.Version: 10.1

Scoring IssueI think the app does a good job. I like how it tracks player stats for my club. We use the app for scoring each week. One thing most of us struggle with is when we accidentally skip a hole when scoring—we enter hole 12’s scores in on hole 13. Then it throws off the whole scorecard. Messy. It would be great if the app could warn me that I skipped a hole before letting me save scores on the next hole (when trying to save scores on hole 13 it should let me know that no scores were entered on 12)..Version: 5.4.2

Rubbish!!Featureless, least intuitive application I’ve used..Version: 7.1

Rarely works seamlesslyIt is a fine app when it works but not very intuitive. If you go to another course to play it really throws golf genius off. Even after logging out the app cannot believe I am not at the other golf course..Version: 11.0

On scorecard screen scores impossible to readThis app primarily used by country clubs. Average age is probably high esp. in Fl. And Az. You can’t enlarge the screen to make it more readable and in the Fl. Sun it’s impossible to see. Make the scores larger or allow screen to be enlarged when viewing. Our eyes aren’t that good and there is no reason for this unless you get a perverse pleasure in punishing seniors!.Version: 6.6

Will not workPrevious had access. Have app have all sign on deleted redownloaded will not let me sign in.Version: 5.3.4

JunkI’d go as far as saying that I’d be embarrassed to creat an app so bad. No confirmation of scores and not user friendly at all. No one at the whole tournament could figure it out..Version: 10.1

Access infoLiterally can’t access info for the men’s Maryvale golf club, worked two months ago, not working now.Version: 5.3.1

Can't loginDoes it make sense to anyone that a 'non-premium' user can use the website easily to register for club tournaments, etc but can't even log in to the app? Why the difference!.Version: 5.2.3

Okay…when it worksThis app is just okay when it works. It usually lags at least two holes behind and on some days it doesn’t work at all. Not a great thing for parents who didn’t get to make it to the tournament due to illness or injury but wanted to keep up with scoring. The final round is always very important but many times the app just doesn’t show up to play! Even with trying all the old tricks of turning the phone off, refreshing, etc., nothing helps. Maybe some “golf IT genius” could actually fix the bugs in this app so we could see what was going on with our kids!.Version: 6.9

Absolutely awful AppMeaning to say Golf Genius professes to be the leading Golf System management company it is badly let down by this app. Every member of our club is complaining, some have stopped entering Competitions as it JUST TOO DIFFICULT to use, gets stuck on the last competition viewed. You need 5 key strokes to achieve anything. Cannot see Tee sheets after registering.Its about time they listened to feedback and redesign this thing instead of just saying contact our chat line. Useless..Version: 8.4

SpectatorIt would be nice if I could follow my niece on this app. Every tournament she's in says to use this to see live scoring and the leaderboard but I have no credentials and there doesn't seem to be any way to register as a user without them..Version: 5.2.1

Needs more workWe are now using this for county events. Some members are happy to use them and others not. However the app still requests scores from all the group where only one of the group want to use the mobile app. This can be done by ignoring adding the other scores but nothing at the end to confirm scores etc. Needs to be improved like HDID where each player adds their own score only.Version: 6.3

Constantly boots you out of leaderboardThanks for response. No way to recreate situation that happened at US Kids World event though. According to US Kids it sounds like app was overwhelmed by incredibly large number of players in field entering scores. Went away from live scoring for rest of tournament..Version: 6.1

LoginI work at a course and have login access to golf genius and I downloaded the app to use and I can not log in says I’m not part of any leagues, events or trips. I put in a GGID and get the same information. However if I go to the website on my phone the GGID works fine and so I’m not sure what the problem is. I love the program and would love to see how this end works to be able to have our golfers use this..Version: 4.1

Login ScreenI’m new to using golf genius for our club events, but when I tried to enter scores it says to enter scores using the app while using iPad. I then go to the app and type in my GGID and it tells me I am not part of any events and won’t let me sign-in, but when I go to website and use the same GGID, it works just fine..Version: 6.7

Latest Update ProblemsAfter the most recent update, I and several others at our club can no longer access GG app. Golf shop has reported it. What’s also troubling is that we have different messages and not everyone was affected. I receive the message about no leagues, events or trips. Not so! Yet, I have no trouble logging into husband’s acct on the same phone..Version: 11.1

Great app for competitions BUTBut pls fix the fact that you chat have multiple match IDS entered at once. You have to log out and log back in. A real pain! Otherwise it’s great for seeing everyone’s scorecards post app and easy to enter the scores on the spot.Version: 5.3.4

TerribleOne of the worst golf sites i’ve ever had to deal with. unreal..Version: 10.1

Not workingWhen loading up results from my club the app crashes ….. rubbish.Version: 7.5

FrustratingSo frustrating to use. In a multi day event it never seems to default to the correct day. Always need to manually change it. And when scoring is open it always closes itself after a few seconds, and have to start the whole process over. Just about ruins the experience of following the golf. Same issues for the last several years and no improvements..Version: 10.1

Confused!I is the program at work at my course, I am the main user. Why can’t I sign on on the mobile app?.Version: 5.2.2

RegisteringSeems impossible to register through the app.Version: 8.0

Looks good if I could possibly loginPretty much impossible to login. If I could possibly login, it looks like it could be a useful app..Version: 7.4

RubbishAccording to BRS I need to have this app to enter comps at my club but no matter how many times I delete and upload this, it doesn’t work as I can’t find the comps I want to play in at my club.Version: 7.6

Poor AppThis app is so frustrating. It just doesn’t work probably at all. It can’t even get all the scores right in a competition. Even the most basic things it seems to mess up. Our club did have IG which was easy to use and accurate. I’m not particularly old and have trouble using app, our senior golfers are really struggling to make sense of it all. App definitely needs some work on it to sort all the errors and inconsistencies..Version: 6.9

Terrible app with outdated UIOur league has switched to this app and honestly it’s awful. It’s very difficult to read leaderboards and results. It’s like it was made for a PC and then simply “wrapped” and distributed as an “app”. Lots of scrolling left to right and up / down to see any information..Version: 6.5

AwfulUtterly atrocious app. Almost unusable for booking tee times at our club. Any golf managers reading this; stick to IG.Version: 11.1

Can’t connectI have tried many times and I cannot connect to GG. Tried changing password and that didn’t work. Tried logging out of account on my computer. That didn’t work. Double and triple checked password, GGID and email address. I give up..Version: 5.4.2

Good app but heavy battery drainConsistently drains battery at excessive rate even though location services off and only entering scores then immediately locking screen off. 4 hours match drains iPhone X 50% or more..Version: 5.4

Poor functionalityAn unreliable app which is extremely difficult to see and record scores on when playing on a bright sunny day. The contrast levels are too poor and improvement of the presentation is required urgently!!.Version: 6.0

Pulling my hair out.I never write reviews… im normally the person who reads a bad review and thinks ‘that’s a bit harsh’ however I have to say that this is the worst app I have ever used. It’s so counter intuitive, I’ve been using it for over 12 months and still have significant problems, just today we have been trying to book into medals with great difficulty. We have a WhatsApp group of 20 people and not one person has a positive view on this app, which is a real shame as we all really got on with Intelligent golf. I understand that there are many additional benefits to this software over IG and alike, however in the app form it really, really doesn’t work. I would be happy to collate specifics if fix’s could be made..Version: 6.7

Golf MoronEven though I’ve used this app for tournaments at my home club every time I try to login it keeps telling me I’m not affiliated with any Club or Group. My pro shop has no idea why that is so. As such I cannot use it..Version: 9.0

Free?I just downloaded this for an upcoming tournament I’m having and my phone said payment processed. How much does it cost? I’m not going to require 144 golfers to download the app if there is a fee..Version: 5.3.4

Cant registerIf you forget your GGID there is no method to get back in.Version: 7.4

FrustratingNo where to enter event codes that’s easy and obvious. Not user friendly at all. I’m stuck in one section on one tour..Version: 10.1

Can’t sign inNot part of any league or events or trips. I can sign on via your website no difficulty but the app won’t let me sign-on.Version: 5.0.2

IPhone X support added?Said it updated to iPhone X. App still crops the screen, it may now support iPhone X in other ways, but screen is the same..Version: 5.0.5

Doesn’t workApp states that it is compatible with iOS 11.0 and above. My iPhone and iPad are on 12.5 and both stopped working with most recent GG update..Version: 9.0

PasswordThe app asked for a password but never asked me to set up, so my email was not found of course..Version: 8.2

More like, Golf IdiotsIf you want to have a simple login, link it with something like Facebook. If you can’t comprehend that, at least let us sign up easily. Your app is garbage. Easy sign up. Easy navigation and that’s it. Not that hard..Version: 5.3.6

Golf Genius vs GHINI wonder why a handicap with Golf Genius is different from a handicap with GHIN. I have played over 60 rounds this year and have an 8.8 handicap with GHIN. Recently, I played in an “event” that utilized the Golf Genius app to compute the results. I normally play from between 5,800-6,200 yards. During this event, I played tees that were 6,500-6,700 yards. Yet, my handicap was reduced because I didn’t play from the tees that were actually behind the tees I played from..Version: 7.2

Lots of potential but deep flawsThe club integrations via Member Portal are extremely clumsy. I can’t tell if this is the fault of the club setting up the customization but ideally the app and backend service itself would have good templates for most event formats and make it impossible for these club customizations to be so poor. The app is frequently in some kind of disconnected state which a quick logout/login always fixes (suggesting that it’s the fault of the app, not the wireless 3G/4G connection). It’s also not uncommon that after you post scores on a few holes, some of those scores have not actually been persisted off-phone. For example after correctly submitting scores for 12 holes, someone else will tell me that we are missing scores for holes 4-9, for example. Their view, and the server-side view, do not reflect what we submitted. So, lots of potential. Would like to see an integration with Venmo so we can enforce a buy-in at the time someone signs up for an event. It’s a pain to chase them after the fact..Version: 10.3

Cannot log in app for iOSThe app says I am not part of any leagues/ events/ trips when I try to enter either my GGID or email and password. I’ve deleted and reloaded app several times to no avail. Works great in web browser but not this app!!!! Arghhhhh.Version: 5.5.1

Can’t log inSame deal as most of the other people in here. Have a perfectly good GGID to use on the website and it works fine, but doesn’t work on the mobile app..Version: 6.1

Can’t register from app.Are you kidding? Downloaded app. How do you register? There is no way to get in without already signing up. Would be great, if there were directions on how to do so, but guess what? Nope!! Not even a link to a website. I’d give you zero stars if this would allow it..Version: 5.3.4

This is what you get when it’s all you’ve got.My men’s club uses golf genius to manage all of our tournament needs. It’s ok. It’s clunky. Either GG has poor training or lacks customer support, likely both. The app won’t let me access my club but the site will. My mens club board doesn’t know what’s going on and GG is nowhere to be found. I’ve deleted the app, reinstalled, shut my phone down, soft reset. Downloaded the app directly from the site where I’m logged in and accessing my club. Still nothing. Gonna be hard to track my tournament scores live as required by my club… The error that continues to pop for me is “You are not part of any leagues / events / trips”. Inaccurate since I’m accessing my league with all the same login information. Side note, it’s not the most user friendly when tracking your scores and summarizing your round at the end to balance to your official card. It’s fine in that aspect but is not exceptional..Version: 8.4

NO STARSMy club has just changed to this app to book in for our competitions but it is absolutely awful, unable to give it no stars or I would have done. Half the time it misses tee sheets the process is long winded it’s just stupid. I wish they’d go back to intelligent golf was much better.Version: 8.4

AwfulI played in a tournament three months ago, and the app defaults to that, with no way to delete it. Nowhere to contact anyone for support. No way to enter another event. Deleted and reinstalled- nothing. Frustrated - there’s gotta be a better app.Version: 10.1

A complete wasteOur club is forcing us to use this app for tournaments and leagues. Everyone I have spoken to hates it and thinks it is worse than the old manual scorecards. It is impossible to determine the status of our matches real time and even the leaderboard is useless for our league..Version: 5.2.1


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