4.6
4.63963 star

Total 130 Negative Reviews

HelloTalk - Language Learning App Complaints & User Negative Comments 2023

HelloTalk - Language Learning app received 130 complaints, negative comments and reviews by users. Have you ever had a bad experience using HelloTalk - Language Learning? Can you share your negative thoughts about hellotalk - language learning?

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HelloTalk - Language Learning for Negative User Reviews

Voice room limitI loved this app but it is just getting ridiculous at this point. I can only participate in a voice room for 2 hours a day??? We can’t even use this app without paying anymore. This used to be a great app for language learning but i definitely don’t recommend it anymore..Version: 4.9.6

App crashesI love this app, but ever since I updated it yesterday, it crashes on the splash screen, so I can’t even get into the main page before it forces me out of the app. Please fix this, thank you!.Version: 4.5.3

Used to be an amazing appThis app used to be really good, but with their updated policies this app is become communist and really really stupid. You have to be careful what you talk about anymore or you could end up getting kicked out. For example, you can’t say anything about China and you can’t say anything about religion you can’t say anything about politics. Even if it has to do with culture or anything else. These three things are part of culture and sometimes are subject of conversation. As a broadcaster sometimes I like to use the Bible as a form of teaching English because it is a perfect form of English. But when someone doesn’t like it, they decide to report it then all of a sudden you get notified that you’re talking about religion, and threaten to be kicked out. if people don’t wanna talk about it, all they have to do is leave and move on not use the admin as a tool to try to get you kicked out. We should have the freedom to talk about whatever we want to and if somebody uses threats or violence, then that’s a crowns to be picked out but not just because the subject was talk about..Version: 5.2.6

Terrible ServiceThis apps service towards people is disgusting. It is so biased. This app has deleted my friends accounts and got them suspended when people were bullying them. The bully’s account is still up. This person doesn’t get suspended whenever he says the most disgusting things to people. This person has given death threats to my friend. He has called her unspeakable things yet his account is still up and running and hers isn’t. I’m so disappointed in humanity, you are biased to this bully. I won’t rest until you delete this bully’s account. Do something. Multiple emails and messages have been sent to HelloTalk Support yet nothing has been done. It’s disgusting - please fix this issue. This app is ugly. Fix your customer service..Version: 2.7.0

BanningI would give zero if I could. They will shadow-ban you if you attract alot of interactions. The shadiest thing is you won’t notice it until you try to sign out or create a new account. Avoid this garbage..Version: 5.2.29

FraudI’ve been using this for more than a year and one day they stopped me from sending messages claiming that account is suspended for fake identity. Provided my license for identity and for some reason they’re asking for my passport to prove my identity which doesn’t make any sense at all. This is an educational app and proved by email not by passport or ID.Version: 3.6.2

They do not tell you how to cancel your VIP subscriptionMy review of HelloTalk would be good, but their is a big issue that makes any of its benefits useless. I purchased a VIP subscription, because unless you already know the language you are studying well you will struggle. The VIP subscription is very useful with many cool features. The problem is that I want to cancel my VIP subscription, but keep my account. My goal of learning Spanish is going to have to wait for a few months. I am in college and at the moment getting into medical school requires all of my attention. Anyways, I tried to cancel my subscription to HelloTalk, but there is no way to cancel it inside the app itself. After doing a google search I figured out that you have to cancel the auto renewal in iTunes that apparently is automatically selected when you purchase the subscription. (Pretty convenient for them). The problem is when I view my subscription in iTunes, HelloTalk does not show up. I looked on reddit, Apple support etc. if HelloTalk had a customer support number I could call it would be great, but it seems like they do not. I canceled my Netflix subscription via iTunes with no issues. So why is this App any different. VERY DISHONEST!!!!!.Version: 2.8.1

Has bugs... very annoyingGood app but has some super annoying bugs Support was not helpful at all in helping and just kept asking for recordings despite me sending in many Whenever I post a new moment, in the feed it will bring up all my old posts which I then have to scroll through, even after buying an entirely new phone this problem persists.... over it lol Plus I’ve had a few creeps on here too 🤢 most people are nice.Version: 3.6.2

Developer changes features without giving warningI have been using HelloTalk for a few years now. At first, I only used the features for one-on-one conversations, but last year (in May) I started to use the public feed every day in order to post a daily journal and get feedback. I didn't know, though, that these posts were being filtered by the HelloTalk system. There have been a handful of time when my posts were blocked because of, in my opinion, overprotective measures. More recently, though, I learned that they're also filtering the photos that can be posted with the writing. They've apparently decided that selfies are somehow at war with language learning, so these are blocked from the public feed. I skyped with a friend a few days ago, took a screenshot of us chatting and posted that along with my daily journal, and apparently the filter thought it was a selfie, so it was also blocked. I have been a paying subscriber to their app and a very active user, but when these changes were made, I was not made aware of them, nor did I even get a pop-up or something to be notified when my post was blocked/caught in the filter. I am currently very disappointed by the developers..Version: 2.5.2

Backing up messagesIt’s a great app but backing up messages has never worked before which is extremely annoying. I’ve backed up my messages many times and deleted the app but it never works. Seems pointless to provide a function that doesn’t work. Otherwise the app is fantastic for language learning :).Version: 5.0.0

Not what it used to beI used this app a lot back in 2017-2019 and I met so many great friends in person with whom I could not only practice language but hangout with. It was like the dating apps but to make friends and practice language instead. I downloaded it again after years, excited to get back to it and I find I have to pay to see the people in my area that use the app? RIDICULOUS. An unnecessary cash grab. Put ads instead, or offer other content to pay for. But literally the main reason this app was great was that it connected you with those in your city that were learning language like you..Version: 5.2.20

THIS ARE YOU FRRRRRAre u fr, why they make it a minimum period of time like tf… we got it for free but now they want us to pay vip they know for a fact that we ain’t gonna pay AHHHH I just wanna learn Chinese mate what did I do to deserve this 🥺😭😭😭😭👹.Version: 4.9.2

Highly censored appThe app is solid functionally and technically, but unfortunately suffers from a very strict usage policy, and unreasonable censoring and account banning. I was unfairly reported by one user, which led to my account being blacklisted. This was clearly done automatically and without a proper review of the messages involved. I was not able to create another account with my Apple ID from there on, and after contacting customer service I received a very patronising message, saying that I would be banned for another month and then be given the “last chance” to register. I found that treatment degrading and disrespectful. I’ve heard similar stories of people being banned for saying slightly the wrong thing or freely expressing their emotions, views and opinions. I’m guessing the fact that the company is headquartered in China has something to do with it. Save yourself the trouble and get Tandem instead, which is a better language learning app anyway..Version: 5.0.0

Banned my account with no prior noticeBeen using two days and they banned my account, I asked the team for help they just said the removed account can’t be restored, horrible services..Version: 4.4.4

Cant delete AccountI’ve tried deleting my account because I wnated to make a new one, but I can’t. I tried contacting you guys but nobody helped..Version: 5.2.4

Disturbing number of adsI loved this app for a couple of months and then I noticed that I was getting increasing amounts of ads. I couldn’t turn off the notifications so I always thought I was getting messages from people but it was just hellotalk harassing me constantly. I have never been so irritated by an app. I turned off notifications so I could get some peace but then I started missing messages from friends. I told all my friends to start messaging me on another app because this one was too annoying and many of them agreed that the app has become impossible to use. I’ve never written a review in my life but I just had to say something. I will give this app another chance maybe in a year to see if it has improved but I’m deleting it for now. Also if you are considering tandem it had less ads for a long time but lately it has become almost as bad as hellotalk. It started out so well, it’s a shame they had to get greedy. It’s like AOL all over again..Version: 4.9.0

5 year grudgeRecently started using Hellotalk again and wanted to purchase a vip pass to enrich my language learning experience. I was unable to do so because turns out I was banned due to some complaints from 5 years ago when I last using the app. I’m genuinely seeking to improve and learn yet this app is holding an grudge from so long ago that I’ve forgotten what it was about. Terrible app, from a terrible company. Bye!.Version: 4.9.8

Disappointing fall from fameI enjoyed using this app for a couple of years, but recently they have introduced pay walls over features which were previously free of charge. Time to try a different chat app for learning a new language..Version: 4.2.3

Good idea but...I'm ethnically Indian and grew up in a very international background, I'd say my English is very good and I don't have an accent, I've been told its either American or generic "international" accent. I joined the platform to learn Spanish, spent a day trying to talk to people but literally got no messages nor responses from anyone, apart from this one girl who said she can't help me with my Spanish cause she wants to learn English off someone from the UK. And I kind of get it, they saw my region set to India and probably thought I'd have an Indian accent or something, but idk, the whole experience has put me off using apps like this to learn anything and changed my perception on other people based on their perception of Indians. So overall a negative experience. Try it if you have the time, if you're serious is suggest go elsewhere. The support team is also extremely slow to respond..Version: 4.5.1

Long time user, but no moreI had used the app for around 4 years; met some really cool people on here, but due to a very unhelpful customer service department that would not assist me to reinstate the remaining 6 months of my yearly subscription I have decided to call it a day. The developers of this app, created it in a way that doesn’t allow you to restore purchases like every other app on the App Store, which is really poor design in my mind. Anyway hopefully this review makes HelloTalk change this so that future users can benefit from such a simple design change..Version: 3.7.5

My account randomly got removed, and I paid VIPMy account was randomly removed, and I don’t think I did anything wrong. I even got VIP. I can’t believe the hellotalk team did this. I also got randomly suspended too. I now hate this app very much. It was good for learning Languages and socialising with people..Version: 4.1.1

Previously app was great but it’s changedI enjoyed using the app for many years but now it’s changed. Two years ago I had a problem with my account and they resolved the issue. Last month my account got restricted and when I asked why they mentioned the issue we had two years ago. Don’t waste your money on VIP anymore when their support isn’t helpful..Version: 4.6.2

Voice roomIt’s a great app but they don’t let me use voice rooms anymore. Just yesterday I could use it but now I can’t and I don’t know why. They also banned my other account for no reason..Version: 4.7.8

Stupid app keeps saying I have an accountI bought a used phone and it’s saying I own an account.Version: 4.7.8

Another developer blinded by greedHopefully this app will see a mass exodus of its users since its developers, blinded by greed, have decided to add pay-walls on what used to be freely available features. It makes me not want to reward that kind of money-grabbing behavior by buying another 1year pro membership. It feels like a feature is taken away with each update I am forced to make. Previously I was rewarded a pro membership for a month but none of the pro features worked. TRANSLITERATION worked fine for me before and now doesn't work most of the time (it comes up blank or is in the wrong language. I feel cheated and it seems like it's a sneaky ploy to make you pay to upgrade. I've been using this app since day one and have used it on a Note2, LG G3, S6 (all with some glitches) and had high hopes for it on my iPhone 10. It would be great if you could add two languages spoken without paying extra. I would be helping more people at least and surely that's a positive. I have improved greatly in my Spanish and Portuguese partly due to this app so I continue to recommend it to people but I have not had one person start a conversation since paying for the VIP subscription. This is bizarre as I did when I was an ordinary member..Version: 5.1.8

Asking refundI punched the wrong button and I bought a 12months subscription accidentally. Can I please get a refund?.Version: 4.2.1

Changing language option doesnt workWhen i change language i want to learn to simplified chinese, i dont get any users. When asking hellotalk support for help they didnt provide me any answers. I really like this app but some languages dont work.Version: 4.7.8

There is no justice at all!I have been using hello talk for two months and hello talk team banned the host just because someone had written un respective comment . Who should we blame the host or the person who did the comment? Logic sense!! . I have been banned just today because of someone’s fault which isn’t my mistake. They should banned the un respectful person. So many people find it unfair by how hello talk is banning people. If they don’t listen to our concerns, the reputation of the app will get worse..Version: 5.2.22

Can’t log inI used to love this app until I tried to log back in. Basically said “non registered email”. So when I tried to make a new account it said it only allows one account per device, when clearly I’ve only had one account made 🙃 so, I emailed them & no reply for months!!!.Version: 2.8.1

Good app but unhelpful teamIt’s a good social learning app unfortunately my experience with messaging their support team was nothing less than frustrating. Stupidly when setting up my account, I chose a language I wanted to learn as my nationality without realising I couldn’t change it later on. I simply asked them to change my nationality to English since I’m from an English speaking country (Aus) and can only teach English in exchange, but they refused to change it without proof of identity. I told them I do not want to send them my own personal documents/ID for my own safety but they still told me the same thing. Shame I won’t be using this app anymore now that I’ll have to teach myself a language (my ‘native’ language) before teaching someone else 😆 HelloTalk, maybe you can ask people for proof of nationality at the START of the setup to be fair??? Now I guess I’ll delete my current account and make another one with my ‘real’ nationality. 👍🏼 #bitterlol #wasteoftime #dontaskformypersonaldocuments.Version: 2.6.1

The iPAD app is awfulThe iPAD app is awful compared to the iPHONE version. Also cannot understand why my reply to conversations on the iPHONE are not sync’d to the iPAD app when I log in. Design flaw for sure. Anyways I find the iPAD app frustrating to work with. However, the iPHONE one is all good..Version: 3.6.3

The app likes a spy from china?You can't log in normal email with same phone, you can't say or private conversation with users, there are much rules from monitoring networks. I want report it, where can do it due to rude way to users..Version: 2.5.7

This app blocks users for no reasonI strongly advice against downloading and using this app. Every day using this app, I received countless missionary messages. When I complained about the rampant situation, I was banned from using the app instead. When I contacted the app’s management team, they accused me of conducting missionary work. The app is flawed and the management is flawed. I would recommend you to use alternate apps like Tandem and MyLanguageExchange..Version: 5.2.12

Nearly every feature is behind a pay wallUnfortunately it’s really hard to test the app. There is a pop up every few minutes asking you to upgrade to something or download another app they make. I spend lots of the money in the App Store and don’t mind paying for apps. However this one feels too pushy before I even know if I like it. Currently I am deleting the app and exploring what other options are available Developers: may I suggest full access for 14 days by default. Then features go away and you can offer the upgrades. I saw the offer for three days after rejecting 10+ pop ups but I don’t trust you guys enough to know if this behavior will continue with ever more increasing upgrades. You ask for money before I really know what I am paying for. Since much of the value lays in how others use the app, I would prefer to see how much interaction there really is. Plus it takes more than 3 days to learn the features and navigate the app..Version: 4.5.8

Worst app ever. They don’t even care about youI have been using hellotalk for a while and got used to doing voice rooms ! Never got any warnings or never got reported. Someone in the chat made an inappropriate comment and I got reported for it and I got my account suspended and I got my host privileges removed permanently BECAUSE OF SOMEONE ELSES COMMENT???!! What the hell hellotalk?! I have never made any inappropriate comments whatsoever. I pay for your app and you can’t even care less. Forget about my money hellotalk. Can’t even take care of their customers..Version: 4.8.2

Deleted MessagesThis is the worst language exchange app. I have been a paying member for months, today the app suddenly crashed and with no explanation all my messages have been deleted. I did not delete the app and I had daily chat backups on. The app says I have no backups which is not true. I am really upset and will not be wasting my time with it anymore. I have done everything to prevent my messages from being deleted and it still happened..Version: 4.5.2

Addictive but users easily get bannedQuite a large amount of people, such as myself, have been reported on the app for talking about anything mildly sensitive eg when a livestreamer talks about how she might not travel to china due to the current lockdowns there, I mentioned how my grandmother said entire apartments get locked down if one person is infected. I loved the app; I made some awesome friends and it was fun to use However, it is extremely easy to get reported/banned because the admin does not consider context. It is also near impossible to explain anything to them. I deleted the app and can now never make a second account again. I’m banned from making another account. It’s a permanent loss. Edit August 8: After the developer response, I emailed their support staff email and was notified that I cannot make a new account because I’ve been reported too many times (twice). The problem remains..Version: 4.7.8

WeirdThey dont respond well when I ask something. Have to wait so long time to get answers. It is so uncomfortable to use it. Now is the same just like before..Version: 4.7.4

The worst dating appThis is so far not a cool Language Exchange partner app as they are tons meeting or starting the relationship through this App. So I think it should be called ForeignMatch.com lol.Version: 4.8.2

Suspended for being too sexy?!I only used this app for less than a day before being notified that I was suspended for having a profile picture that is "too sexy"— mind you, this picture is just of my face. Nothing else implies sexual intent. Can't even learn a foreign language without being objectified. Deleting my account and the app as we speak..Version: 4.7.8

Pretty goodGreat app to connect with people, great community but of course has some scammers but as long as you have common sense just don’t give any money. I think the con of this app is just the fact it is over priced. You want how much? For an app that simply has other people teaching each other how to speak a language? The app itself has transcriptions and translation on hand which is great and accurate. But not worth monthly cost nor annual cost. This app EASILY has a million users, in just 3 days I had over 600 profile views and at least 60 people in my inbox. If this app actually had lessons built into it, yes the cost is worth it. But not when the users ourselves are teaching each other..Version: 4.4.4

Cash grab at the expensive of long time usersHelloTalk changed searching people in regards to proximity a VIP feature. I’ve recently moved to a small town and can no longer look for a language partner without paying. A poor experience that disadvantages language learning..Version: 4.2.0

Sexualizing womenI used to love this app. I’m not able to use is as much as I love it since I work but latelyI’ve come back to it. I haven’t deleted ir cause I have many friends here that I love dearly but that’s not the point. Lately when I change my profile picture it flags me and sends me a message that it’s inappropriate. I’ve had to complain twice now for my picture since they always mark them as inappropriate if I’m using off the shoulder, strapless tops or even just spaghetti straps. Most of the pictures I’ve put, despite me having my breast covered it’s flagged as “ inappropriate “ Now, I under there’s are things that might be too much. But I consider my pictures are usually not it. I shouldn’t be having to complain everytime I put up a picture just because I have breast and am a Women. because that’s the o my thing I can honestly think of right now as I’ m usually pretty much covered and I’ve seen other girls wearing things close to what I’ve wear in those pictures..Version: 4.5.0

Cancel auto renewalHi there How should I cancel the subscription auto renewal?! I can’t find that option in my subscription!!!.Version: 5.2.4

Why??Some people chatted to me but i cant see their messages because they are VIP I don’t think its fair because this app is meant to talk to other people and to make them learn languages and for them to make you learn languages If i cant see there messages how am i suppose to talk to them VIP shouldn’t even cost money and we should all be able to talk to eachother without having a problem Thank you.Version: 4.6.8

Hello talk problemsGenerally the function is reasonable, the layout is pretty poor and you can’t see if you have other notifications when chatting or reading posts. You will be monitored when using this app so please take care about that, the developers will block or partiality block you from posting pictures and restrict who see’s what you post.. usually for no reason at all or that someone you refused to talk to reported you. If you are concerned about privacy you should find another app these people collect mac addresses to block people... and IMIE numbers to block devices.. so I rate this at 2 stars for the developers (the coders) minus a million for bad monitoring practices...Version: 2.4.5

Don’t waste your timeI have been using the app strictly to help English learners and I posted videos to help people with their English and they suspended my account. I’ve been following the rules and even pay for a VIP subscription. This also happened to a friend of mine who paid for the VIP subscription. I think HELLOTALK is just out for people’s money. So disappointed, all I wanted to do was help people with their English, I do it completely for free and this is how I’m treated. Added to the developer response: Again, don’t waste your time, why pay for a VIP subscription if you’re only limited to post a moment once or twice a week. Maybe, instead of suspending an account remove the post like how YouTube/Facebook/Instagram does. It’s not fair to people who pay for a subscription and is following the rules. Basically, you’re saying someone can ask people to report a person and they can target that person and you’ll suspend the reported account. Please do more investigating before suspending an account, posting three different helpful videos within 24 hours shouldn’t make someone’s account be suspended..Version: 4.2.3

Issa noHonestly worst app for language learning. I’m never able to find a language partner but people love texting me because I’m american to help them learn English but won’t help me learn my desired language ( Spanish ) . This app is treated like a dating app from the masses and most of the time texting people to learn language exchange never go anywhere, I have to text first and if I don’t keep the convo a float the ship is sinking. This will be my last and final time downloading this app. Luckily I met a few people who would actually help me learn Spanish but besides that I would rather just self-educate and use the few resources I have such as friends. This app for Americans is not fair game your pretty much used as a teach to others and it’s not reciprocated in most cases in my opinion for the language learning experience. This is pretty much just an online dating app just be honest… finding a language partner is like finding a diamond in a pile of rocks. If you actually wanna grow language wise and not be up stagnant in your language learning I wouldn’t recommend..Version: 4.6.8

New update 👎🏽So sad the new update ! Why do you mess with the age in moments . People who are older than me were very helpful correcting my moments now none -.- My moments so dull I end up looking at classmates moments which is not helpful to learning correct language.Version: 2.1.2

ReviewBad app. Cant even write such words which is common in speaking..Version: 2.7.1

Very stupid managementI really was enjoying this app and I thought I would pay for premium but my account has issue as well as being reported on false allegations. I messaged the developers but they responded with a robot so nothing could be solved and they’d decided to suspend my account in the end. For something I did not even do. I had a lot of massages n met a people that were really helping me learn french, it was fun. If people want to still download I would suggest adding people on social media before the app starts acting funny because they block you from everything after that. Very stupid overall and such a shame. They really need to improve their system.Version: 4.1.8

Be careful!security problem!This software is very unfriendly! It seems that your account is easily stolen. Please be careful with your account security information, especially when you have to pay. A few days ago, I found that the account of a netizen who had chatted normally on the platform had been closed. I thought the other party was a fraudulent account. Unexpectedly, I woke up one morning and saw that my account was prompted to log in somewhere else, and then I felt that my re-login was prompted to be blocked by a complaint! I don't understand why the account security mechanism is so poor. Fortunately, I haven't had time to pay, otherwise the bank information will be at risk..Version: 4.4.2

Terrible custom serviceVery slow apps.Version: 2.7.1

Worst app everThey have changed my flag to another country and asked for ID. They think they have the right to do whatever they want..Version: 4.8.4

Asks you to pay every 5 secondsThe free version used to be more focused on learning, now it just asks you to sign up every chance it can, quite horrible to use..Version: 5.2.30

Threatened to be bocked from usingIt’s a good app and a great way to make friends and learn new languages and I have good intentions while using the app but whenever your having a convo with someone a message pops up saying ‘unacceptable behaviour’ number 1: I don’t see how it’s ‘unacceptable’ to ask for people’s instagrams etc and number 2: if someone is texting me inappropriately that’s not my fault why and I’m being told I will be blocked even though I can’t control weather someone else’s language comes across like that, yes I could block and report them but if their starting the convo out as normal I can’t predict weather their going to be inappropriate you need to fix this as I don’t find it fair people are getting blocked, overall great app though it’s helped a lot with language and now I really want to travel abroad 😄.Version: 3.0.0

HT Doesn’t Abide By Their Own RulesHellotalk is an app focused on language learning, or so they state. The following unacceptable behaviors will lead to permanent account removal, which doesn’t happen. Here are their “Unacceptable Behaviors”: (1) Attempted/committed fraud, (2) Provided fake information, (3) Sent Spam, (4) Used abusive language, (5) Sent sexual content, (6) Used the app for dating purposes, (7) Sent religious/political content. Multiple times I submitted reports & even directly messaged HT with provided proof in order to report multiple individuals using HT for dating purposes & for posting religious/ political content, and HT did absolutely NOTHING about it. Instead they blocked me from being able to report anyone further. As a woman using the HT language learning app for the 1st time, I was hoping for a “safe environment” where languages could be exchanged while learning, unfortunately this isn’t the case. DO NOT JOIN HT - if you’re a woman who doesn’t want to be dating harassed or exposed to others religious/ political beliefs —GO TO TANDEM INSTEAD, BECAUSE THEY WILL TAKE ACTION!!.Version: 4.5.2

Rubbish app with worst CSMade in China rubbish communist app, their customer service can't speak English properly, doesn't know how to greet customer, I get banned as they think my profile is fake, I submitted my ID and get fixed but get banned again for same reason! politic related topic is not allowed by communist government. this app is spying your phone, just be careful!.Version: 4.2.1

1 account onlyI need a different account on a different email but now that's not possible. I don't get the one account only thing.. I'm switching to a different email with all my accounts but can't here...Version: 4.6.2

Please delete my user data and accountI have had very poor experience with app since I installed this app. I have been harassed by scammers mostly and now I am told I have been suspended due to providing fake native languages/nationality? This can be only revoked if I provided a video of myself speaking the native languages? I just cannot simply believe an international company would do this on top of the amount of ads bombarding the app page already. Please delete my account..Version: 5.0.0

I can’t sign inOkay so, I had 3 accounts previously logged into hellotalk, which I assume was before the update where you can only have one account, so then I removed and deleted 2 of my hellotalk accounts and then I deleted the app, but now I want to reinstall it, but the one left was an old account which’s email I cannot access nor remember, I also do not remember the password to the hellotalk account so I cannot even change the password. Every time I try to create a new account however, it says only 1 account allowed, so I am stuck with this one account I can’t even get into and cannot access the app. Please answer with a fix because this is really bugging me as I wanted to redoubled the app only to have this happen. I recommend making a “remove account” feature so I don’t and no one else has to go through this annoying stuff again..Version: 4.4.2

Think twice before deleting your account.A good account to learn languages on, but i found that once you delete your account, if you cancel your mind and want make another account it will not let you. I will send you a message saying that you are only allowed ‘1 account per device’..Version: 3.4.1

BugsIt’s suddenly log me out, why do i need always log in and remember my password?.Version: 4.1.0

Bugs make it impossible to useWhen writing a message the keyboard covers the writing window and I can’t see what I am typing and I can’t send it. I have to leave the chat and click on it again if I want to send the message. If it helps, I am using iPhone Xr and I didn’t have this problem on my old phone. Also, I tried to leave it as Feedback on the app but the same problem occurred and I couldn’t send it..Version: 3.7.5

Awful moderationAs a user from the ‘minors side’ of hellotalk, the moderation is AWFUL. I have been banned 3-4 times over childish things such as ‘is this sexist?’ and 2 of my friends have been IP banned from the app with no Valid given reason. Furthermore, the ironic thing is that when we report actual problematic and racist users who harm the ‘learning environment’ that hellotalk claims to have, nothing is done. these reports are never taken as seriously as these pointless ones people do out of spite. When conversing with the admins through the app, we are always given lame responses which are usually a day late and are 2-3 words long. This app has potential if it just focuses on banning the REAL malicous users..Version: 5.1.4

Anti-American, Anti-LGBTFirst, I am a paid VIP member of HelloTalk, and am very experienced with this platform. This app’s high rating causes me to question who’s doing the rating and how the ratings are compiled and/or manipulated. The fact of the matter is that the overwhelming majority of users are from parts of the world which view the US negatively. Thus, slurs against Americans are commonplace, and —from my experience — administrators do nothing to remove or even discourage anti-American posts. It should be noted that I never once saw a US user use any language even remotely approaching an ethnic slur against anyone. Worse yet is the harassment aimed at those who identify as LGBT in their profiles. Other users can say what they want — both in public and private chats — and they go unpunished. LGBT users, however, can have their account suspended for any reason, based simply on a false report from a homophobic user who suddenly realizes they’re talking to a gay person. Appeals to administrators are either ignored, meet with insensitivity, or result in further harassment. Perhaps this app simply reflects the attitude of the country where the owners are based, and I am projecting my values onto them. But I feel my values are shared by many others in the western world, and that potential HelloTalk users should be forewarned..Version: 3.6.2

Dissatisfied with my account being deletedDon’t get me wrong, it’s a GREAT app the only problem is Thea keeps of communication between the app and the users. I had my account deleted WITHOUT BEING GIVEN A REASON and am no longer able to make an account even though I wasn’t told what I had done wrong!! Ridiculous. Also note that when you make an account you can’t change your age or country cause I made a mistake when putting my age in and wasn’t allowed to change it! This is terrible as I have lost some of the friends I once had and am not even able to apologize for suddenly disappearing. Work on your communication with the users! And looking online things like this have happened to many other users. I’m dissatisfied..Version: 2.6.7

Kinda susCreepy tinder vibes. It’s hard to find real learners..Version: 5.2.12

Continually spams notifications, begs for money.I have never come across an app that so constantly has its robots spam the notification. You can expect at least three notifications per day if you do absolutely nothing. I’ve never come across an app that’s so in your face about purchases either. Just the worst don’t get it..Version: 4.9.4

I WANT to like this, but the battery drain is insane!I’ve been using Tandem for some time, and there is so much about this HelloTalk app that I prefer. The UI is a bit nicer in my opinion, and a bit more intuitive to navigate. More importantly, the social media posts aspect is something that Tandem doesn’t have at all. It’s a nice way to engage with other users more casually, or to find things to talk about in direct message chats. HOWEVER, I had to remove this app and go back to Tandem. As nice as this app may be, its drain on your battery is just insane! It cut my battery life in less than half. If you Google for it, then you’ll find that this has been a problem for years. Either they don’t want to fix it, or can’t. If they ever fix the battery drain problem, then this app would be 5 stars and a recommendation for the paid plan. However, in its current state I can’t recommend installing it at all..Version: 5.1.8

Hateful and bigoted appVery transphobic and racist app. Avoid at all costs.Version: 5.2.21

It’s good....for the most part.One thing I lost about this app is that it allowed me to connect to people around the world and learn their languages and cultures. The thing I HATE about this app is that my messages always get deleted for some reason after a while like omg. What’s wrong with this ?.Version: 4.2.6

IDK 🤷‍♀️I have been using the app for only about 4 days now, and I don’t feel comfortable on the app and I’m not sure why. It may just be me but I am trusting my gut and logging out of account and also deleting it off my phone. Overall, it is amazing for language learning and actually pretty safe! There isn’t lot of learning material to study from but lots of people you can chat with! I was very overwhelmed by the amount of people trying to chat with me which is amazing but it started interfering with my day to day life and I had it for less than a week 😂 One person on the app did make me feel very uncomfortable when I chatted with them and I think that’s one of the main reasons I deleted it. You can report those people, turn of their message notifications, and even remove them or block them. I definitely don’t discourage using the app but just be careful and safe as you should be on every other social media or messaging platform!.Version: 4.4.5

Great potential… too many creepsI downloaded this app per a recommendation from my Spanish professor. The first message I received immediately commented on my appearance. Unfortunately, this was a common occurrence. I felt so harassed that I changed my profile picture multiple times in an attempt to stop people from commenting on it. Unfortunately this did not stop the comments, and I decided to delete the app after only having it for 2 days. Additionally, I was extremely overwhelmed by the number of people messaging me; at the time that I deleted the app, I had 67 unread messages. The tools that this app provides are awesome, and they would be a great tool to practice my Spanish, however I cannot being myself to use an app that makes me feel ashamed just for using a photo of my face as my profile picture. One of the top rules of the app are that it is not to be used as a dating app, but there is no way to stop people from using it in such a way. One message I received said “I like women from the USA, they’re pretty like you.” I wish I could take advantage of the resources on this app, but there needs to be changes before I can bring myself to download it again..Version: 3.7.7

Great app for language learningBut recently every time I open the app it crashes back to home screen...so yeah I can’t use it anymore.Version: 5.1.0

Deleted my VIP account for no reasonDeleted my account after I paid for my VIP membership. Has a lot of connection issues and the service is poor from the HT team!!! Avoid paying guys at all cost they just deleted my account without even a reason and took money from me!!! Not the first case either I know many members who are in the same situation!!! I also sent you my ID to show I’m from UK but yet you didn’t give me any reason now I will will make sure everyone knows and I’ve also set up a page about this app and many members are in the same boat as me. Now you will have to answer many members!!.Version: 4.1.1

Terrible managementIt sucks indeed..Version: 4.6.6

Beware buying anything from themThey will ban you for any fake reason because their report system is completely flawed. If someone doesn’t like you they can report you and you will be immediately banned without given your accuser or evidence provided. It doesn’t matter if you are a vip subscriber or permanent vip user, you will still be banned without reason. If you host a room and then someone makes an offensive comment or in my case made a “sexual sound” while on stage, the host gets banned automatically. How is that fair? They will not provide you with the proof of the sound for the ban, even when you email their support. I’ve already emailed them and they only replied with one sentence: “you made a sexual sound in your voice room”. It was a straight up lie. My friend was banned for the same reason when she didn’t do anything like that. BUYER BEWARE, they will ban you even if you have vip or god forbid, permanent vip. On the App Store, all the positive reviews are from a time when they were not shadow banning people for no real evidence or reason. Just take a look at any recent reviews. Now they just treat you like a money bag. They will give you same old response, email out support team but I’ve already done that and it’s gone nowhere. They also take forever to respond, even with their live in-app chat. I’m so disappointed in where this app team has headed, I’ve been their active member for FIVE YEARS. I’ve met many friends through this app but I’m sad to say that I don’t recommend new users to this app..Version: 5.2.24

Great, but…I like this app!! I’ve been able to talk with native Spanish speakers and make some new friends! This app is helpful with connections! Of course, they’re are in app purchases (VIP) that grant you more features, but one that I don’t think should be behind a paywall is limited time in voice rooms. It’s really irritating and unnecessary. I was just having a really good conversation with someone and got cut off by the horrid limit, and because of that, I may never speak to that person again. We didn’t follow each other. So here I am now. Can’t talk to that person, or anyone else. This is very discouraging for me, because I want to speak with people in real time, and now I have to find somewhere else to do that. I’m sure out of the thousands or millions of users, im not the only one. If anything, I think that the one☝🏾 thing that shouldn’t have to be paid for is time to speak with others. I rest my case..Version: 5.2.26

Great intention with horrible designLearning a new language and practicing it with natives was one of the great points of this app, but as it grows it became a up-selling focused app that looks like a mix of dating apps with google ads. Horrible design solutions with dark patterns everywhere and a doubtful filter system for non paid users. Basically if you want to learn you would have to luckily find people with the same goal and take it outside the app or pay an ridiculous amount to have sketchy non-educational focused features available to you. Good luck fixing something that used to be good 3 years ago 🙌🏻.Version: 5.2.0

CrashesCrashes every time I open a chat window - great update guys (sarcasm).Version: 2.4.0

Great for learning but awful support teamI’m finding learning French really useful via the app. I am meeting and speaking to lots of lovely people and i’m able to learn French whilst teaching English. Unfortunately, my profile has been suspended because my profile picture “...is too sexy, contains partial body nudity...” which is disgusting because the photo is just of my face and my shoulders😂😂talk about sexism, has no one seen a female before?? Secondly, the app is saying my profile has been reported and suspended for “using fake identity” and is asking for me to send a copy of my ID to prove my identity. Sounds a bit dodgy? When you talk to the HelloTalk team it’s a robot who is as useful as my pinky toe. It doesn’t understand your messages and when you try to talk to customer service it doesn’t work. Please can someone HUMAN from the app contact me to help restore my account!? This is madness, all I want to do is learn! Thanks:))).Version: 4.2.4

Malicious developersI am giving this app 1 star. There’s a lot of emphasis one subscribing to get VIP benefits, which detracts from learning. I’ve been a long time subscriber but there’s really no actual value in it, it is better to just get people’s contact details for other apps and talk there instead. What has prompt me to give 1 star is the fact that it is not made clear how to unsubscribe, which seems very predatory. It says subscription can be managed in account section of settings, but there is nothing there associated with managing your subscription. I suggest avoiding this app for the above reasons, but also because you cannot speak freely, some times you can be “shadow banned” without knowing, your posts will receive zero exposure because you happened to say something the developers don’t agree with. This happened to me once, and I had to send a message to support to undo it. The developers seem very malicious overall..Version: 5.2.6

I cant make an accountI downloaded the app and made an account months ago. because i didn’t use the acc much i deleted it. now when i tried to make an account it said i can make 1 hellotalk account per device. i deleted my account so it shouldn’t exist, i should be able to make a new acc..Version: 4.3.2

DisappointedI used to love this app. I was able to connect with people from all over the world and share my love of language. I am disappointed in the way they assumed my identity and native language, changed my profile without consulting me and then alluded to the fact that I wasn’t of my registered nationality. Now the app settings have changed for me and I’m not able to benefit as I was before and I have to justify who I am ? I understand they may be trying to screen to ensure only ‘qualified’ people can teach a ‘native language’, but there are more professional and respectful ways to do so..Version: 4.2.2

Not workingI’ve been using it for the last 2 months but then it keeps kicking me out of the app for no reason whatsoever..Version: 5.1.0

Complete ScamSo, not only is the app dead, not only do you not find language partners, but HelloTalk gotta challenge in HelloWords that if you play the game for a month, you can get a free month. This is a great, fun challenge to keep you motivated, but I’ve tried this challenge constantly and I haven’t won yet mainly because sometimes I forget, because there’s NO notifications for it, but other times, it literally seems like the challenge is rigged. I lost the challenge yesterday, and I didn’t even know, and I saw it was marked down for yesterday (Tuesday), because I forgot Monday. Then today (Wednesday), I wanted to give it another shot because at least yesterday (Tuesday) was checked off, but no. When I revisited it, it switched the days on me. So I got Monday, even tho I played that at midnight, so it would count as the NEXT DAY, and missed Tuesday, even tho I LITERALLY PLAYED YESTERDAY (TUESDAY)!! This app is dead, you can’t find language partners, and the only Possible thing that helped me hold on to this app, is RIGGED!.Version: 4.9.6

BuggyWhilst I love using the app, it is quite buggy and that’s one of the reasons for my low rating. One of the issues being this glitch when using the live feature. Basically, every time I enter and use one of those live classes and then finish and close the app, I have to delete the app and download it again as it would get stuck on the three dots loading screen, then crash and show ‘failed’. It’s annoying and puts me off using/joining those live events which I love. Can the app developers fix this? Edit: Thanks for you reply, I’ve tried many times to reach out via the app but never got an answer back..Version: 4.5.4

Not recommended if you genuinely want to learn a new languageThis app uses geolocation and a FB style “feed” where you will waste your time correcting written ‘tweets’ to connect you to language learners. The chance of real connection is impossible unless you pay an extortionate charge for “premium” particularly if you want to find locals to interact with. You will spend most of your time correcting others’ English than learning another language, which is not what I want in a learning app. The app itself is clunky and hadn’t been overhauled visually in years. There is nothing to recommend this app that can’t be done through solo learning or trying to connect to learners by more professional means. Avoid..Version: 4.6.0

Two separate VIP subscriptionsI enjoy the app itself, but i subscribed to the yearly VIP thinking it would grant me access to more of the lessons. It does not they are separate charges. I didn’t need vip for my account since you can speak with people either way so not really worth $100. i find it difficult to locate where i can speak to someone about this issue..Version: 4.5.4

Don’t pay! Might be a scam!I used this app for years so one day I decide to buy the lifetime subscription, cause what the heck it’s been helpful for me to find people to practice with and I’d been using the app for about 4 years on and off. So I pay $80 for the lifetime subscription to support the app since I think it’s really great and it’ll allow me to practice more than one language at a time. A few days later my account stops working. I can’t send or receive messages anymore. The only way to get in touch with support is to send them a message, using the same broken message feature. Well that’s certainly useful. I did some more digging and noticed some other paid users were also having trouble with messages. Possible scam? I will try to get my money back from Apple if these clowns don’t get back to me. Seriously irritating. I thought there was some major service outage but apparently it’s just my paid account. Use the app at your own risk, and don’t pay them any money it’s actually not worth it..Version: 3.6.1

Hello Talk Violating My PivacyAbout a month ago, a cyber bully reported that I was fake after sending rude comments under my posts multiple times. Due to this, I was unable to post or comment anything. I emailed HelloTalk and they asked for proof, which is personal information I usually won’t give but I understood. I also felt I could somewhat feel that HelloTalk would be a credible app. However, after sending around 7 nonsense emails requiring more proof back and forth, mind you, I showed proof that I’m not fake by showing my schools irs that also shows my full name and how I’m a Texas resident. Then, I just received how “I’m sorry we cannot restore your account” AFTER getting all my personal information because the picture had all of that. It made me mad and upset of wasting my time over a month having this back and forth nonsense conversation only to say no with all the proof I’ve sent? I wouldn’t be upset if they just straight up said no, you cannot use HelloTalk anymore because a bully reported that I’m fake.???.Version: 4.1.6

Go elsewhereIt’s a nice community and the concept of learning from peers using natural conversation is great but the app itself makes me uneasy. It’s riddled with bugs and crashes, with strange behaviours like users leaving voice rooms and still being audible. They are constantly adding more paid features but the basics often don’t work. There are intrusive ads everywhere (sometimes for even dodgier apps) - and the UI has become very messy and confusing. Many people complain about high memory usage and overheating phones. I haven’t personally encountered scams, but female users often get weird messages from guys trying to use it as a dating app. While that seems to be tolerated, lots of people are getting banned or shadow banned for perfectly innocuous comments, or for their current location and native language not matching (which happens a lot in the real world). The support team never seem to give decent explanations for this and are even asking people for personally identifying documents to avoid bans. This is a complete red flag and not the only privacy issue to judge by other reviews..Version: 4.8.4

Too many Messages regarding VIPI enjoy this app however the constant messages about VIP, or 30% off VIP, is getting so annoying. PLEASE stop. This is poor advertisement and I am about to uninstall the app just because of this..Version: 4.7.4

좋은 앱인데요언어공부와 상관없이.. 외국인 애인을 사귈 목적으로 앱을 사용하는 사람들이 종종 보여서 이러한 사례는 단속되었으면 좋겠네요.Version: 2.8.1

Chinese App - Know the risksWith TikTok and Wechat in President Trump’s crosshairs it should come as no surprise that HelloTalk is an extension of the Communist Party of China’s propaganda campaign. If you want to get a quick perma-ban from the app then just repost any article from a credible US news outlet about the Uyghur camps in Xinjiang province, democracy in Hong Kong, or the human rights abuses in North Korea. It would be fine if the app was apolitical, but other users will post the most ridiculous anti-American articles without consequences from the app team. Also, the app has been out for four-plus years and still has bugs with regards to message load data, cache storage, audio calls, and video calls. Additionally the latest update (September 2020) has monetized the only useful features behind a pay wall. Hopefully the additional revenue will allow then to pay for a better debugging team. Finally, keep in mind that this app could, and likely is, gathering more data about you for the Chinese..Version: 4.3.3

Useless notificationsGreat community but the App keeps sending me marketing notifications that I can’t turn off without disabling all notifications. Annoying..Version: 4.6.6

Used the app for long - support team blocked my accountThe support team asked me for my ID passport and blocked my account ridiculous people, I don't use the app except for learning, I wonder what their problem is? I implore anyone having similar issues stated to report the app to Apple, I have a serious concern that the developers just hack your phone, they don't adhere to ISO rules, the fact that my phone would heat up then switch on and off then it would login without prompt, they also switch my location settings on without my permission, it's a similar app to TikTok where your privacy is non-existant! I'm really quite grateful that they suspended my account otherwise I would be subject to their immoral China standards of lack of privacy rights and I hope Apple can get rid of this app from ISO, not because of design but because of immoral practices and operations, HelloTalk defiantly won't understand my review because we are all fair game to these haters. On the positive side my phone is no longer doing funny crazy things anymore :) yay! RIP communism and HelloTalk..Version: 4.1.6

Too many unnecessary notifications you cannot turn off.Too many unnecessary notifications you cannot turn off..Version: 4.6.0

Awesome however~This is a great app to meet people from all over the world and learn diff languages. My one issue is that when i listen to any audio messages the volume increases by itself. How can i fix this? Is this system prob?.Version: 1.9.5

Account policy changed, what?I find it ridiculous how they change the account policy from five accounts per device to know just one. It’s frustrating. Even if you delete your account your device is saved in the database. Try a different language exchange app or website. It’s not worth your time.Version: 4.3.0

Worst customer service ever !!This app just has the world most worst customer service ever, these guys just bait you to use services but never support you whenever you have any genuine issues with regards to the app !.Version: 5.2.22

Not non-binary friendlyLooking like a great app, really nice intros and intuitive controls. However, you have to provide either male or female as a gender, you cannot change it and it will display in your profile. A fair warning to other non-binary folks out there!.Version: 4.5.4

Block this appThis app is controlled by Chinese government Apple should have this app taken off there store. They keep banning me even tho I pay VIP they ban for reason that doesn’t make sense even tho you didn’t do anything as long as someone report you they don’t even try to verify it. It’s really bad app they want to take your money and afterwards they don’t care. This app always write fake customer replies I did msg them multiple time to help me set up account and they just told me they can’t do anything stop pretending like you by it’s care.Version: 5.2.6

Keeps getting worse and worseI had this app back in hmm, maybe 2015? I recently got a new phone and decided to install it again but everythings changed so much and youre pretty much forced into buying VIP package which allows you to add several languages. Previously, you could change the language any time you want, then you changed it to every 3 days and now that whole options gone- you gotta go buy VIP. Its literally sad, some people dont have the money for it or their parents might not even be willing to pay every three months to allow one to talk to friends for a long period of time. You gotta keep jumping into other services like google translate for this app if you dont have VIP. Uninstalling, and wouldnt recommed anymore.Version: 2.5.1

Bad!!I really enjoy this apps at the start but it keeps freezing on me I’ve had to uninstall and reinstall a few times now!!! Please fix it and it will be rated 5 stars👌.Version: 3.7.4

The people + uncaring staff + unfairThis app has good developers but the staff and people is why i gave it a 1/5 stars. the only way to learn for free is talk to people with the country’s language you’re trying to learn. I get thats the point of the app but there were so many creepy and rude people who either were trying to get with me and saying weird things or they were being rude to me because im from canada and can’t understand what they are saying. when people are being discriminated against, and being creeps, you guys don’t bat an eye. but when they have a weirdly profile picture it is super bad. I was falsely reported twice, and for the first time I asked for proof I was sent words that they thought I said in a voice room. That “proof” was barely accurate and I said 10% of what it said. The fact that it was inaccurate and I had no idea they listened was a shocker. Every day I spoke japanese and was joking with my friends and I never expected them to take it seriously. I understand getting suspended for a while for my profile picture but device banned? When I was falsely reported was unbelievable. They flagged me but not my friend with the same profile picture. When I tried to email I was told “the removed device can’t be restored.” Unbelievable..Version: 4.7.6

My account doesn’t workSomething happened to my account and it erased all my messages, it also changed my nationality as well as the language I knew, it changed it from English to Arabic..Version: 5.2.21

運営の仕組みがわからないボイスルームという機能で外国の人と兄弟の数の話をしていたらセクシュアルと言われて3日間制限バンされたのですが、4日5日経っても解除されず確認のメッセージを送っても返答がありません。理不尽すぎます。.Version: 4.7.4

Management is so unreasonableThe admins on this app are usually so unreasonable. One small rule break that happened years ago and you’re banned from joining any “live” event. I knew someone on there that exploited users and say the harshest things about them and when reporting to HelloTalk they “ban” him but then he’d come back even with them saying they’ve “ip banned him” he literally said he knows an admin with HelloTalk that gives him a free bypass no matter how much he gets fake banned. You could be on the app for 5+ years and the staff would not care, just another ban from them. Even apologizing for something SMALL that happened years ago, subscribing to VIP, or anything else will not change the fact that you’re just money to them. Most of the people here don’t even want to exchange languages, they’re just perverts but does HelloTalk care? No, but if you swear then be careful, HelloTalk will just shadowban/ban you BUT if you literally show off your body, harass other people, most of the time they won’t do. Update: Since they replied to my review, I have already messaged you guys already and you guys told me that you guys “upgraded the service to prohibit previously report users.” But okay..Version: 4.9.6

Bad service, bad communication, no contact!So I have been using the app for quite a while and i didn’t think too much of the app until I start to using the learning section! I am a paid VIP customer which is a monthly/annual subscription, I also paid for their lifetime word learning section for Korean language which charged me £150 and what I’ve experienced was some of the words in the learning section should have sound to tell you how it should sound but there was no sound. I then try to contact the developer team but .... oh there is no contact page!!! And the only thing I can find was a chat to contact the team which I was embraced with computer automation reply and with the wrong reply as well! No help what so ever!! When I eventually got through and thought I will be able to speak to someone, I then faced with server busy message!! They replied 8 hours later when I was alseep!! And because I couldn’t reply when I was sleeping, they decide to cancel my messaging request and I have to start all over again! What a joke! Please solve my issue or refund!!.Version: 4.2.1

Utter garbageKeeps spamming me to give my location even though the settings on Apple won’t allow me to change it. Constantly recommends partners that ain’t even learning the language I’m fluent in. Real fall from grace since the last time I used it..Version: 4.6.0

My messages are disappearing and I got logged outMy messages are disappearing with people and I’ve gotten logged out! That’s really annoying because I’ve had really cool chats with people and now I can’t find them again!! Please fix this ASAP!.Version: 4.4.0

Nice to Meet People but disappointed with customer serviceI’ve made friends through this app. I’ve had issues with the technical responses, they just tell you what to do, no customer service. I got banned from the Voice Room for responding to a prohibited topic. I merely translated a phrase from Japanese of another user which was then reported but I don’t think the other person got banned. Update: after making complaints and requests for further analysis I continue to be ignored hence HelloTalk doesn’t care..Version: 5.0.0

Dark modePlease release dark mode and fix glitches on this app!!.Version: 4.5.2

Deleted PhotoI have used this app for a couple of days, it’s amazing and you can talk to new people from different countries. My only question is, after I deleted a photo I sent can the other person still see it?.Version: 5.2.2

So close to five stars!Overall, HelloTalk is a fantastic app to aid you in your journey of learning a new language. The only thing keeping me from giving it 5 stars is the lack of dark mode support. My eyes would be very grateful if this feature could be added!.Version: 4.2.6

Another China based app company asking copy of your ID!!!!Read the privacy policy and data processing before using this app!!! I have been using this app for awhile. Yesterday I got a message from HT team saying my account is suspended because someone complained about me. They are asking send them a document to show my identity. My question to HT is what proof you have from that person who complains about me so that you suspend me sending message? Why would I share my Id with you while I did not do anything wrong? If you look are my moments I havent post anything that is not related to the language and grammer. Can you please check if I had any message exchange with the person who complained about me? You can do that right. If that is a person who complained about me had exchange messages me would you please ask the person reveal the messages to see if anything wrong? Or just check the messages if there is any between us. I give you the permission. It is ridiculous the way you process this. If you are really concern about the members identity then ask everyone provide the ID when while joining the app. Also can you please check everyone's id in this app because it is also my concern now that your app is full of trolls and fake ppl, criminals, hackers. How will you deal with that now???? I will also complain about your improper practice to App store..Version: 4.3.0

Apparently my photo was too inappropriateI put a profile picture wearing a sweater but it got suspended because my photo was too “inappropriate”. Changed the photo just to disapproved again..Version: 4.9.6

I can’t log inI was using Hello talk for quite sometime now, I had to delete the app and download it again and when I wanted to log in I realised I forgot my password so I have received a request to change HelloTalk password which I did and it says it’s successfully done but when I login with the new password it keeps showing me wrong password error message. How to solve this problem? This is very annoying?!.Version: 3.6.2

I cant log in or make new accountI used to love the app, but now i cant log in to my account because i forgot my password and lost the information to the email i made it with. But for some reason I cant make a new account on this device? So i am just blocked by the app....Version: 3.6.8

Pure democracyThis app suspended my account for putting a picture of Karl Marx as my profile picture!.Version: 4.8.7

Good Idea, Could Be Better in PracticeThe idea is fantastic and needs little adjustments. However, some of the things are just not right. For example, if you want to use HelloTalk with no cost, then you are only allowed to have one native language and one language that you are learning. And then there is another feature that allows you to "hide your views" which means your profile viewing history is private. It's already weird that it's public to the person anyway. Finally, your messages are not backed up and you may only use one device for one account. Your messages are only backed up on that specific device. So if you log onto another device then those messages are basically wiped. But that's it, you should still use this app due to its popularity and its help to your language learning. Ignoring all of the negatives I just listen, this app would be 5 stars..Version: 5.1.8

Amazing learning app but..This app is great and an amazing way to learn a new language an also communicate with others in the process. The only problem I have with it is the fact that it randomly deletes my messages and I can’t find a way to restore them. It also randomly logs me out and it isn’t the easiest to log back in. It would be really helpful if there was a way to restore the messages or at least a way to save the messages and stop them from being deleted..Version: 4.5.7

A great app but lacking in some key featuresLet me say that I love using this app but some of the features that are in every other application are sorely missing. There’s currently no syncing between devices so if you own an iPad and an iPhone and want to use the device on both then... well... don’t. You end up with messages all over the place and threads that are completely incomprehensible. I don’t fully understand either as there’s a web version of HelloTalk that you can use so the data must be synced somewhere... just not between devices where it would actually be useful. Reached out to their support about this and got an unhelpful “this isn’t a feature of the app” response....Version: 2.7.0

Good app, frustrating to use without payingI really like the premise of this app and what it's capable of doing, and I do think that anyone who invests time into this app are able to learn languages quite easily, and it is actually fun to do so at the same time. My only problem is that the functionalities are limited if you're not a paying member, and having to wait a whole day for you to use functions for a few minutes..Version: 1.9.6

Good but it kicks me outUp until yesterday, the app was running perfectly. This morning when I tried to open the app, it kept loading onto my message screen and then not allowing me to do anything. The screen was completely frozen on my messages, not allowing me to open anything, then kicking me out after a couple of seconds..Version: 2.6.1

My account got blocked.Edit: I have emailed you costumer service so many times and either I have been ignored or told I cant use this account from this device.. This app was great until one day I decided to restart my account and suddenly I couldnt.I contacted the hello talk service and told me im not allowed to make a new account, I contacted them again & again to retrieve my old acc back but they ignored my messages saying that I can’t go from this device,I clearly didnt do anything wrong and they blocked me :( so now I lost contact with all my friends..Hello talk team has been ignoring my mails I’ve sent to them so many times...Im so sad As I wont be able to use this app again....Version: 3.7.2

Was better beforeAs a VIP member for years, I have watched the experience decline. Changes and updates come as the company tries to improve I’m sure, the motives are good but the company has removed many standard features that made it fun and more resourceful in terms of social connections and friends. No longer are you able to search for connections once lost. For whatever reason, maybe your phone was stolen or you updated etc... sometimes chats get deleted and you lose it all. Before you could try to reconnect and search. Now it’s impossible so that is definitely a failure in my opinion. They have made updates requiring you to purchase VIP if you want like 10-15 useful features. Over time I have seen how they have controlled the supply of benefits and keep finding ways little by little to make more money and give people less options. The learning programs inside the all are great but again that’s even an extra cost, even for an already VIP customer So... the app works good and it’s fun but it has definitely lowered the experience and resources and it seems just to get more money But the removing the searching ability, that was just simply a bad idea. If someone feels harassed they need to report it, block them and move on. Don’t punish all for one or few mistake. One person poops their pants and everyone is forced to wear diapers..Version: 4.1.9

Poor safety and reporting issuesNo robust and timely mechanism to block repeat stalkers. I’ve had one person create 6+ accounts in a week to stalk me and yet hellotalk does nothing. I’ve reported it twice. No action. Very disappointed. Doesn’t matter if I block one account because they can create 5 other accounts so easily. How can one IP address be allowed to create so many different hellotalk accounts, all 1 or 2 days old only, and harass people freely? Hellotalk doesn’t allow you to write a message about the issue to explain or contact them. The current reporting system is poor. All you can do is attach an image and select a category of the issue from a pick list..Version: 4.2.1


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