T-Mobile App Support

T-Mobile App User Reviews

What do you think about T-Mobile app? Ask the appsupports.co community a question about T-Mobile!

T-Mobile Pros

✓ Great New Phone UpgradeMarty at the York Commons location was very nice, professional & helpful when I came to TMobile on 9/28 to upgrade my 7plus to a XS Max. I was walking in & he smiled and greeted me. I told him I was interested in upgrading to the XS Max because I really didn’t like how the new 11 Pro looked. He didn’t try to convince me to buy the 11 like some phone companies try to do when a newer version of a phone comes out.. I had a lot of questions and he answered all of them & even showed me the cool new features on the new phone that I was upgrading too. The store closed at 8 & I was there a little after 8 but he never complained about staying after to help me set up my new phone. Long story short, I left the store very happy with the customer service that was provided & even was given one of his business cards. I will definitely be back to this location. Also, the other 2 employees that were there that night were nice as well..Rhiana R.Version: 4.9.26

✓ Decent app, but it does notification spamI just got a notification from this app, with an offer for a discount phone. This is a violation of section 4.5.4 of the Apple Review Guidelines (quoted below). I have not opted in, and the app seems to provide no way to opt out. There is a "manage marketing preferences", but that only lets you opt out of email, SMS, and voice calls. (Also, it sent me to my browser, where I had to log in again. That doesn't count as part of the app's UI.) 4.5.4 Push Notifications must not be required for the app to function, and should not be used to send sensitive personal or confidential information. Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges..Metageek2017Version: 9.3.0

T-Mobile Cons

✗ LiarMore than a year ago, I wanted to add 2 more lines to my account and I gave them a call if they had any promotions going on. I and my friend who wanted to join with my account talked with them on speaker. She said that they had promotion that I could get 2 new iPhone SE just for 2$ each month for 2 years. My friend who sat next to me the whole time said okay let them add 2 more lines to my account. A month passed, they charged me for 16$ instead of 2$. my friend and me just let it go and pay 16$ each month for them. And recently the same friend wanted to cancel one line and just pay off that phone. I called to their customer service and asked them how much I had to pay off the phone. She said I only needed to pay 8$ for last month and the following month. But the following month which is this month I got charged 16$. T mobile is such a liar. Those money is nothing to me but I’m sure they do this to other customers too and I’m not just letting it go. I will share this everywhere and I will write the complaint to their company too. Lastly, I with other 6 lines from T mobile will switch to other carrier. And I will try to convince other people stay away from T mobile too..Adore pektouVersion: 9.2.2

✗ Doesn’t workApp doesn’t work. At all. Has never worked..Billibob_90Version: 4.9.108

Is T-Mobile legit?

✅ Yes. T-Mobile is 100% legit to us. This conclusion was arrived at by running over 2,451,499 T-Mobile user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for T-Mobile is 90.6/100.

Is T-Mobile safe?

✅ Yes. T-Mobile is quiet safe to use. This is based on our NLP analysis of over 2,451,499 user reviews sourced from the IOS appstore and the appstore cumulative rating of 4.7/5. AppSupports Safety Score for T-Mobile is 93.1/100.

Should I download T-Mobile?

✅ There have been no security reports that makes T-Mobile a dangerous app to use on your smartphone right now.