Publix Negative Reviews

Publix App Complaints & User Negative Comments 2024

Publix app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Publix? Can you share your negative thoughts about publix?

Publix for Negative User Reviews

✓ Issue with Payment Feature Since Recent UpdateAfter the recent update (Dec 2023), I’ve encountered a recurring issue with the Publix app’s Pay feature. Despite being logged in, the app consistently throws a ‘Pin’ error at the register. This error also coincides with my purchase history and credit card information disappearing from the app. A temporary workaround I found is logging out and then back in, which seems to resolve the problem temporarily. However, this is inconvenient, especially when trying to make quick transactions at checkout. This issue significantly disrupts the shopping experience, which was previously seamless with the Publix app. I hope this feedback helps the development team to address and fix this issue promptly. I look forward to an update that restores the app’s functionality to its former reliability..KD-FloridaVersion: 4.60

✓ Several bugsAfter the recent update (version 4.60) the pay in app functionality doesn’t work anymore giving the error “Unable to get PIN enrollment status”. if you log out and login back, the issue is fixed for the first utilization only but you understand this is a waste of time right when you are in a hurry to pay. This is only the latest and worst of other bugs, showed up over the past months, such as: 1) Auto location suggestion disappeared. Until a couple of months ago, when you opened the app in a store different from the default one in the application, it was automatically suggesting to switch. This very useful functionality has now disappeared and you need to manually change the store every time. 2) e-receipts disappeared. Again if you log out and login back, they will show up but only once similarly to the pay in app functionality that works once only. 3) e-receipts shows the receipt image only while the product list button doesn’t work anymore..AlbiFunVRVersion: 4.60

✓ Good but needs workI love me some Publix but the search aspect of this app is awful. I search for things and have to scroll half way down just to find an item close to what I want. I type in the exact name of an item and it’s maybe the third one down. I hesitate to use any sort of drive up option because I can’t even find the exact name brands or items easily. It shocks me that after so long of having this and seeing multiple reviews on the same subject that the search is still just has bad as when I downloaded the app a year or two ago. Please please make improvements; Publix is better shopping and quality of food then Target and Walmart but Target and Walmart have way better and more user friendly apps and would love to see Publix contend..Uktj456Version: 4.40

✓ Could ImproveHas anyone gone to a Wegmans store to see how they do things? I have asked a few times to get some items that we miss from central New York. It seems like no one pays any attention. Also, every time I get fresh fruit already cut up, I think someone should show the workers how to cut it up. Inevitably I have to throw some of it out because it’s not edible. We went up north this summer and Wegmans had their own organic Tuscan garlic bread that was absolutely delicious and it was a huge loaf for $6.00. Also, Hofmanns snappy grillers - Publix used to have them. Not anymore. Also, Wegmans brand blue cheese stuffed olives are the best. And Wegmans Italian Sparkling Water - fantastic! I suggested to a manager to get Lupo’s Chicken Spiedies - never heard a word - someone should try these - they’re located in the Binghamton, NY area. Don’t get me wrong, Publix is my go-to store here in FL. I am merely making some observations. The staff is very friendly and helpful. Thank you for your time..Painter PVersion: 4.57

✓ No pricesWhy no prices on the app?.BoodillioVersion: 4.30

✓ Try using an timeliness featureI understand that sometimes stores get busy and delayed orders can’t be helped, but a few too many times I’ve had to wait 30 to 45 minutes beyond when my order was supposed to be ready. There’s no way in the app for me to address a completely delayed order and I end up paying the same amount for my wasted time. Otherwise I can cancel, which I’ve wasted time and my lunch break for food I won’t be able to purchase. Apps like Uber Eats offer discounts or partial refunds for orders delayed beyond a certain time. Maybe try that? It’s gotten to the point where there’s no real benefit to using the app when I end up waiting for my order longer than those who show up in the regular line after me. This is not meant to insult the workers or the stores. I understand things happen and I’ve never taken anything out on them. This is solely about what the app could do to improve its efficiency and customer satisfaction..Carlsrich13Version: 4.33

✓ Update ruined the appForced to update, and now the app is useless because it defaults to a store that no longer exists. I can’t change the store because it’s just a gray box where the store selection is supposed to be. I can’t see any of the weekly ads or anything I use the app for due to being unable to change to a functioning store. I was even at a Publix and hoped it would do the “shop this store?” but it didn’t. I deleted the app and reinstalled it, and I even changed the store on the browser version of my account. This didn’t help anything. Now I click on weekly ad, and it shows that there are no items available. I can see 28 bogos, and that is literally it when selecting weekly ad. I go to Publix multiple times a week so it’s nice to be able to see what’s available. This app is about as useful as the Winn Dixie app now.GVegas18Version: 4.60

✓ Add Prices Please!!!It’s great to pay thru the app, but I don’t know why Publix hasn’t figured out how to add prices! I don’t accept that diff stores have diff prices since the app 1st allows you to select the store location. Suggesting that the shopper should call the store and speak with a store associate … Are you kidding? What a waste of my time - not to mention the associate that is running around to identify the multiple item prices while I’m on hold! Everything is happening real time these days, so the app should be designed from the consumer/buyer perspective! If I’m trying to manage my budget, the app should provide me with enough info to make a decision. Definitely a HUGE miss and EXTREMELY frustrating!! Without prices, it’s easier for me to order from Lowes Food, Fresh Market, Walmart, Target or anyplace else..RICQueenVersion: 4.54.2

✓ Love Publix, But Unreliable AppI love Publix! Even if they didn’t have an app, it would remain my favorite place to get groceries. When their app works, it’s great. I appreciate being able to see my digital coupons, weekly sales, my shopping list organized according to my store, and more. But when the app glitches and stops working (which is way more often than any other app I use regularly), it is TERRIBLE. Some days, nothing but the home screen will load. It’s not a WiFi or phone issue — it’s just the Publix app. I’ve reached a point where I take screenshots of my shopping list just in case the app stops working during a grocery run; granted, that can only happen IF the app works long enough to create a list in the first place. I’ll keep trying to use the app, but I wish using the app was as much a pleasure as shopping at Publix..Britters CVersion: 4.8.0

✓ App is always inaccurate to location.The stores are great. The app for the stores are not great. Specifically the one for the Roosevelt location in Jacksonville. Everytime I shop on the app and make a list to shop in store, they don’t have what is listed. Or they don’t make it or yada yada. Always some kind of glitch. It is frustrating because when I put something on the list, that is what I intend to shop for. But then when I go to the store to pickup the item, they don’t have it. Happens over and over. It needs to be accurate to the location. Another thing the app does not support are also things they do actually have but it isn’t listed on the app. So dang frustrating! They also don’t list the prices which I find quite annoying since almost all the other grocery store apps list their prices. I have to see what I can afford!!.Roo*91Version: 4.61.1

✓ The app is a joke! 😂I do shop at Publix, I only use the app to see sale items. I do not give out my information because of the tracking and selling of personal information. Also the price of an item is a secret 🤐. They don’t want people to know how expensive they are and to be able to compare! I find that it actually makes me shop elsewhere. I will say I like the deli and meats better, but that’s where it ends for me. Since the pandemic 😷, there was the need to shop other places for many things. What a rude awakening I got. I was never a price shopper, although I do like a bargain when it is available. Being forced to shop somewhere else saves me a ton of money. 💰 Example; an item that I bought elsewhere for $2.72 went on sale at Publix, two for $7.00! I kid you not! The more I payed attention the price, the more shocked and aware I became. It’s not like this with every item grant you. Nonetheless it’s amazing how many times I have found this occurrence. So now I realize why Publix doesn’t give their customers the price of merchandise on their app! I have knocked on average 28% off my grocery bill every week. I’ve turned my sons on to this knowledge and my friends also. I will still shop at Publix, they just get a lot less of my money 💵 now. And they are a major player making billions a year. They can do better for their customers. Greed Kills!!.BlutrkVersion: 4.60.1

✓ New ‘updated’ version is a total disaster and disappointmentIt now REQUIRES a phone number to use it, an refuses to let me enter one, along with refusing to allow me to change the now invalid email. They restructured the format for adding to ‘my list’, which wasn’t broken to begin with. They have fallen into the abyss of ‘change for the sake of change’, which never bodes well for the user. They have also now seem to Demand that you allow the app to ‘know’ your location to be able to use the app. I have shopped 3 different stores in my area, and the app has always switched to the store I’m in at the time with no problem. Now that they’ve made the app useless to me, I’ll likely stop or shop very infrequent at Publix and use Kroger and Walmart for virtually all my groceries from now on. Kroger is so much easier and trouble free than Publix is now, not to mention so much more reliable than Instacart, and a better value..FedupngrumpyVersion: 4.60

✓ List is almost unusable after the latest updatesI shop at Publix for years and this app got much, much worse in the latest weeks, because it kicks you of the shopping list and reloads it frequently, making the shopping experience a real nightmare. That’s what’s happening in detail: Arriving at the supermarket I look for the first item on my shopping list, put my phone in my pocket and after grabbing the first item and unlocking my phone to mark the item as checked and see the next item, guess what? The app pulled me out from the shopping list, forcing me to wait for the home page to load again and then load the list, all over, over, and over again. Imagine when you have +20 items in your list? This makes using this app in the supermarket a terrible experience, on top of using more data. I got myself waiting for the shopping list to reload in every corridor! I hope Publix fix this, because while shopping there is great, the digital experience is a pain lately!.Gustavo de BritoVersion: 4.45.2

✓ Works okThis app is strange and needs a lot improvement! Yes I have complained for over a year. With the App deli you pre- order cakes, cookies , cupcakes, salmon, sushi, steaks, salads, subs, pre- cut for sandwiches roast beef, ham, turkey, salami, mashed potatoes, green beans, potatoes salad, soup all ready when you get there to pick it up. You can’t order 1 chicken leg, 2 chicken breast, 5 wings , 10 wings ,20 wings ready when you get there. You CAN order with app 30 , 40 , 50 , 60 up to a 100 wings to be picked up when you get there . This makes no sense in what the difference is in a lower count of wings and it is Important to be able to use the app so they have instructions on how to cooks the wings and everything else. When you call it in they get it wrong over the phone 85% of the time . Most of the time they overcook the wings beyond being eatable..Twight145Version: 4.58.1

✓ Used to work great, but...My husband does our shopping on Sundays after he goes to church. Today marks two weeks in a row that he cannot access the app for the grocery list (list will not open, nor will the ‘weekly ad’ section and the ‘search’ function doesn’t work {on a simple search like ‘milk’, a message comes up that says “Sorry we can’t find that. Try rewording your search or reducing your filters.” For MILK??!!}). Last week we got lucky; I could access it and snapshot & email it to him. This week, we have to rely on our rusty, middle-aged brains to remember. 🙄 I went to the online contact form and it says “Sorry our system is temporarily offline’”. Why do scheduled maintenance (yes, that’s a *guess* but probably a good one, since it happened to weeks in a row at the same time) during peak shopping hours? And if it’s not scheduled maintenance then Publix needs to check into why their app is crashing each week. Especially with the pandemic, people (including us) are using the touchless pay features more and more, and with the app down, this is no longer an option. Please find out the issue, Publix. We love shopping there and we loved using the app, but not the past couple of weeks. 😕.VmpyrchikVersion: 4.11.1

✓ PLEASEOmg please please please for the love of Pete, make the search function functional. I search “publix block cheese”, and I get 117 shredded cheese options that are every brand BUT Publix. The search needs to be refined so that when you search for something you can actually find it. I know that this is possible; even the separate Publix Delivery app has the ability to search for specific items without having to sift through sometimes hundreds of irrelevant items. And as long as I am begging here, please please put prices on things. Walmart is cheaper. But if you shop smart, Publix can be really cost effective with coupons and other offers. But I would have to spend way less time in the store if I could prepare a list within my budget. I almost exclusively shop at Publix and plan a lot of what I eat around their deals. But it would be so awesome if those two issues were resolved..Betty CarterVersion: 4.58.1

✓ Deli personnel not Publix qualityIm not the type of customer who puts in reviews. However, this stuck with me And bothered me! I’ve been coming to this Publix since I moved here 15+ years ago. I not only pay for Publix quality in food I also pay for Publix quality staff and that Deli staff is no longer up to Publix standards. Let me just say, that dude with the ponytail and yellow scrungy was not only stuck up but rude when they tell me no potato wedges after I ordered hours ago and then no tuna. I didn’t care you didn’t have it I cared the way it was said to me, the way the message came across. Crazy thing is the manager was right there when it was happening and she didn’t care one bit! Thankfully I got miss Beverly as my cashier and made me smile as always. It’s because of her that I left happy! Deli department needs to spend a few days training with her..LisamirabentVersion: 4.41

✓ App is buggy and unreliableEvery update introduces new bugs. App freezes for several seconds after start-up so I might as well just pull out my credit card - it’s much quicker. Today was the third time that I went to pay and kept getting a PIN error and eventually found that my credit card info was missing. Now every time I try to add it back the app gives me a “timeout” message even though on the last attempt it took me 32 seconds to type in my info and the message pops up immediately. I suspect it’s not a timeout at all but just a problem with my card not showing but the app not wanting me to add the same card again. This is probably my last visit. Food City is more common in my area and has better prices and better selection. I usually come to Publix be a use it is relatively the same distance for me but is less busy so easier to get into and out of. But if the app only slows things down then it’s not worth using and not worth shopping there..HyhgxcdgVersion: 4.60

✓ Aisle Info Incorrect for Generic List ItemsFor the last few months the app has been putting items in the wrong aisle when adding them to the list. For instance, if you add sliced cheese without searching for the specific brand it shows cheese in aisle 13 on the end cap (sliced cheese is not on an end cap). If you go into the item to update it and pick cheese for the location it still shows it in aisle 13 on the end cap. But if you go look up the specific brand, it puts it in aisle 15 which is correct. When you edit the correct item it uses the cheese location as well but it’s in the right place. It like the location information for the generic items doesn’t match the brand name items. This happens for several things such as jelly beans, certain drinks etc. The ability to add items without having to search for the specific brand is super useful. I was hoping it would be fixed in an update but it’s been months and it’s still sadly broken..Apple_annonymousVersion: 4.54.1

Publix works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Publix.