Genius Fax - Faxing App Negative Reviews

Genius Fax - Faxing app App Complaints & User Negative Comments 2024

Genius Fax - Faxing app app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Genius Fax - Faxing app? Can you share your negative thoughts about genius fax - faxing app?

Genius Fax - Faxing app for Negative User Reviews

✓ Genius faxAvoid-directions clear enough-just doesnt seem to work. One star is minimum.again,avoid.Enda not irelandVersion: 1.1

✓ Charge money monthly without d’inscriptionJe careful this is a scam. I carefully d/l the app making sure they wouldn’t bill anything against my Will. The subscription didn’t appear on my apple account... and I got charges on the first day if the month and Apple doesn’t want to refund me.IsabellefpVersion: 2.2.21

✓ FeedbackI mostly like your app but it’s frustrating that there is no easy way to just simply click on and copy my fax number. I don’t wanna have to memorize the number and re-tape it over in another app if I want to share my fax number with someone who supposed to send me a fax. It seems really tiny and simple but it’s actually a bit of a peeve — I don’t understand why we can’t just click on the fax number and copy it. Also it’s a little frustrating to me that this is the only place where I can provide feedback instead of an actual Feedback/tech-support button..AshleypogaVersion: 2.3

✓ Genius fax is awesomeFax app is really good but paying per page 1.39$ is need to reduce..Mukesh sharmaVersion: 2.2.14

✓ HopelessNot user friendly-Took ages to register- then after paying for it was unable to send fax. No reason given. Should be a useful tool but didn't work. For every failed fax I suppose the make a dollar..Good><gollyVersion: 1.1.1

✓ ExpensiveGreat idea and works well. However the cost is insane. It’s on the cheaper end of other apps however it’s still quite expensive..K-La19Version: 2.4.3

✓ Software does not allow to fax all canadian numbersAfter putting money in I was denied calling a valid fax number that I validated. No fone number for service..Here-to-learnVersion: 2.2.20

✓ Not for Australia!!Cannot get a number in Australia so unable to recieve!.RiksamVersion: 2.0.2

✓ Regret purchasing your appTo pay 1$ a page is a scam.Eli nasiVersion: 2.4.3

✓ Receiver didn’t receive random pagesI have sent and resent pages that The receiver never got. Each time at least one of the pages was not received. There is no customer service. When you enquire about missing pages the company immediately just resends the original confirmation that the fax was sent. I’ve used up all my ridiculously expensive credits for one document. Be warned..TherecekVersion: 2.4.3

✓ Number: faxI really like this app. It’s saved me in a pinch many of times. With that said, usually an app like this is for emergency times when we’re not at home or office. The only thing I DO NOT LIKE is, you purchase a number separately from the amount of faxes you can send. That can bring trouble when you have faxes available and your number expired Friday when your fax was sent out and then Monday morning you don’t get a fax in return because you don’t have the same fax number!! This should be a fax number + amount of faxes bundled!! Not separate!! I Hope the developer come up with something better. I’d give 5 stars but the separation of the two is a major problem..Mx2LiaVersion: 2.5

✓ FaxGreat idea but to expensive no thanks will be deleting app now.Bax2uVersion: 2.3.3

✓ Good so far BUT BEWAREI purchased the phone number and “credits” from you. I have faxed successfully and easily. BUT, I did not realize I was purchasing this from France. That explains why I am being bombarded with spam email with French words. I’m out of my mind upset with the number of spam emails, much of it “looking like” it is coming from legitimate places I do business with. I realized Genius must be out of France as my purchase of this app included a foreign transaction fee. I’ve been pleased with your Genius scan app for many years and finally had a need to fax which led me to purchasing your fax app. Sure wish it didn’t come with all the spam that I am having trouble filtering out. One more thing, I have received two faxes that were intended for a doctors office. I notified the sender BUT guess who gets to pay for receiving those faxes? Yep, using up my purchased credits. Again, another issue. Buyer Beware!.MomznotbuzyVersion: 2.4.3

✓ Didn’t workI got this and bought 10 credits. Needed to send a fax. Long story short, this didn’t work. Wasn’t able to send the fax. The 1 star is because support did get back to me but couldn’t resolve the issue. I also asked for my money back because the purchase didn’t work..DracosveenVersion: 2.2.24

✓ Not user friendlyCannot resend faxes that failed to send without starting over. Very time consuming with long documents..Crazy to playVersion: 2.4.2

✓ Too priceyGreat service but way too expensive per page! Would rather send via another service.Urvi84Version: 2.2.9

✓ Easily could have been so much betterI was getting ready send first fax 6 pages but it will only let you send one Come on genius fax the more pages you can send means the more you make!!!!.StroppygitVersion: 2.2.22

✓ DisappointedDidn’t work for me.Kissylips birdVersion: 2.4.2

✓ Faxes don't go thru and they keep your creditsBeen trying for a day to send a 9 page fax. Had to buy 10 credits for $6.99. After multiple failed attempts with an "Error" message (even though the recipients number is correct), I've given up. But there is no way to get a refund after they force you to buy credits before you send. You shouldn't have to pay until the fax goes through. Seems scammish.....I guess I could hold onto my credits but I'll never use this app again. Save your money and fax in person . Lesson learned..Don't use genius faxVersion: 2.4.3

✓ Ugh!Too expensive & too slow. Very disappointing.Why dont you pay moreVersion: 2.4.3

✓ Limited useUnfortunately the app no longer recognises that the Isle of Man is in the British Isles. As this is a major financial centre this is a serious flaw..Alang68Version: 2.3.1

✓ Really?Signing up?.Oleg RobertsonVersion: 2.2.9

✓ Does not workSent my fax as a garbled image. May work in the USA but doesn't on Australia..Rv-sotoVersion: 1.0.2

✓ Blurry-Buyer BewareSomething needs to be fixed. Sent a fax using a file from Genius Scan to Genius Fax. For some reason when the file transferred over it lost resolution in this process. The receiver said it was unreadable. Now I suspected the resolution dropped when I previewed the fax file before send. I thought since it was only the preview that was why the resolution dropped. I was wrong, what you see is what you get. For being a paid app and pay per fax I expect better. For me this is a waste of money, now I have fax credits that I spent money on but useless to send clear faxes. Developer please look into why the resolution drops when you send a file from genius scan to genius fax. I used an actual file, I did not use a picture or scan..GhostBustingUSAVersion: 2.4.2

✓ Very costlyFax from shop can b send for 0.25/page but this app asking 1.39/page robbers?.Exx manVersion: 2.4.2

✓ DisappointingNeed to pay quite a bit to receive and send faxes. There’s other apps that will do this for less..Mae901Version: 2.3

✓ Incomplete app details in descriptionDownloaded Genius hoping to send and receive faxes. Understood that credits would need to be purchased to send faxes, and I promptly purchased $6.99 worth of credits. What I did not understand until after I’d purchased the credits was that there was an additional recurring fee in order to be able to receive faxes. I sent an email promptly requesting a refund and stating that I had not used any of the credits and that I was uninstalling the app. I received a welcome email encouraging me to respond to the email for support, so I again explained my situation and requested a refund of the $6.99. I haven’t received any response whatsoever addressing my refund request so I’m unimpressed with the customer service. And it would be nice if the additional recurring fee for receiving faxes was mentioned in the app description..LizzrdVanReptileVersion: 2.2.13

✓ Be warned!No notification when a fax doesn’t go through..Hdhdjd rVersion: 2.2.14

✓ Rip off!I purchased one credit for a test, and $1.60 was taken off my account followed by a further $13.77 at the exact same time! (Canadian $) without any explanation!.AvxyuVersion: 2.4.2

✓ UNABLE TO OPEN FAXES SENT OR REC’D /I have compatible OS on IPad Pro 10.5😳😒UNABLE TO OPEN FAXES SENT OR REC’D / I have compatible OS on 2017 IPad Pro 10.5. All of a sudden I have lost access to ALL new and old (back to 2014!) faxes so the entire app has become useless! (I still have credits, too!) AND I tried to work with the company But they now ignore my polite correspondence. The same thing happened in the past with my IPhone 7+. And my complaints also went nowhere, but at that time I was able to access all on the IPad so I stopped complaining about my lack of access on IPhone. SO THIS IS NOW INTOLERABLE. (So my loyalty, credits on file, and thousands of pages stored but now inaccessible mean nothing to Grizzly Labs....Regina J.Version: 2.2.25

Genius Fax - Faxing app works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Genius Fax - Faxing app.