Easy Rewards (CK) App Negative ReviewsCircleK

Easy Rewards (CK) Negative Reviews

3.0
3.09796 star

Total 74 Negative Reviews

Easy Rewards (CK) App Complaints & User Negative Comments 2024

Easy Rewards (CK) app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using Easy Rewards (CK)? Can you share your negative thoughts about easy rewards (ck)?

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Easy Rewards (CK) for Negative User Reviews

Frustrating! Not user friendly at all!I had difficulty linking my card and associating my checking acct after registering. Entered my info three times always coming back to a screen that asks me to enter again. And again, in an insane, moronic open loop without the information ever actually being entered. There’s no sign of a card being linked to me nor my checking info on my profile, just asks me to enter it all over again. No help or instructions no prompts or guidance and a really lousy job done on this app!.Version: 6.11.0

APP ISN’T CONSISTENTThis is app ok. There are many issues with redemptions. Especially when redeeming prizes that are won through Promotional games. There are store scanning issues and most of the time the cashiers will not honor the promotions. I was given Circle K cash in an attempt to make right the issues with redeeming prizes and that didn’t even work. I had two separate coupons for free items and the free items were rung up against the Circle K cash, giving me cash, which did not allow me to fully redeem the Circle K cash. There’s a promotion under the Deals for $2 off any Click and Collect order, however when I attempt to use the promotion, it’s not applied to the cart. Also, when using the Click and Collect area of the app, using the back arrow while browsing in the app takes you all the way back to the very beginning of the Click and Collect page. When filling out the “feedback” form in the app, users receive a response to call a 1800 for assistance, something I’m don’t have time to do. This app also times out a lot when scrolling or clicking on deals or different sections of the app. It would also be helpful to have expiration dates for promotions and coupons in the app. Nice idea, but interface needs to be improved..Version: 6.10.1

Get it to workIt seems it won’t work for Canada?.Version: 6.10.0

We’re in canada does the reward card work?Does this rewards card work in Newfoundland Canada in the circle k stores here??.Version: 6.14.0

Need to keep easy pay at pumpI have used the Flash App easy pay option for years and I love it. When Circle K took over this feature is being discontinued. Why? This feature needs to be added to the Circle K app. I really liked being able to just enter a number through my phone to get my gas. It feels safer not having to use a card..Version: 6.11.0

Doesn’t workUsed to work perfectly it doesn’t work at all anymore and I can’t even use it.Version: 5.9.0

Nothing Easy about Easy PayTo sign up for easy pay you have to have a physical card and register it to your account. But you can only pay if you have the card on you at the pump. There should be an option to pay directly from your app in case you lose or forget your card. Also, I signed up cause there is an awesome perk of 30 cents off for the first 60 days or 100 gallons of gas. When you use your card at the pump the price doesn’t reflect those savings - you have to wait and watch your bank account to see it. You also have no way of knowing how many gallons you have redeemed out of the 100 or how many days you have left of your promotion. ALL of these things should be available in the app, or at minimum by email when you use the card. Why even have your easy pay number available in the app if it’s just there to look at? You can’t do anything with it! Unless there is an update before my promo is over I’m gonna go back to the other gas station by the house. Please provide a better user experience if you want to draw me in with your loyalty program..Version: 6.12.0

The worst app to registerI’ve had a rewards card for years but never registered it and thought it was time. First: entering your age to prove you’re older than 16 means scrolling back one month at a time—that meant 880 taps! Contact Us page: requires entering your card number of 18 digits, which is fine and the first part is pre-entered but it won’t recognize when you’ve completed the number and defaults to an error asking for 18 digits even when you type them all in manually. In other words, you cannot contact them!.Version: 6.12.2

Your AppI would say the best thing going for Circle K for me is the fresh ground coffee and the gas prices with the card. But the app doesn’t work when I hit locations it tells me turn on location in settings and it is but the app doesn’t work. So I just went here instead. Not that I have said what I like and don’t like I want someone to know this. There are two stores in Middlefield Ohio. One has a gas station the other doesn’t. Everything good about the store with gas station is wrong at the other store. The clerks are to busy taking breaks and customers are in the way. The clerk who waited on me Thursday June 5 in his dreads piled on his head rang up my purchase never asked for reward card and before I got it out he finished the sale and I didn’t get my credit. I sat outside and watched the two clerks take turns going outside for about a half an hour. It’s a circus.Version: 6.2.3

50/50Half the time when claiming a deal either the clerk knows nothing about the app or if they do, the app doesn't work. Not sure if that’s the fault of the store, the clerk or the app..Version: 5.9.0

OkSeems good but can’t get it to work.Version: 5.7.7

Maps messed upThe maps of the nearest circle k locations have been screwed up since the last update and cannot check in anymore since it says it’s too far to check in. Now cannot claim anymore deals..Version: 6.2.3

Easy pay is not easy....AT ALL!I signed up for my easy pay, which was aggravating. I used it once at the pump, worked fine...I tried to add my existing card to the app and it will not allow me too. I don’t have a normal rewards card just my fuel card and I’m not getting any points for fuel. Also I went in the store and tried to use my easy pay car at the register and it gave the “bank invalid” message...so I had to use my debit card...again no points. This is aggravating. Good idea but terrible execution. How do I add my card to the app without having to register a new card. And can I not use my card in the store like the Minuteman Debt Pay Card?.Version: 6.10.1

DealsTwice I have attempted to use deals and the timer was running but register would not accept deal. First time circle K accepted the deal as it wasn’t my fault it didn’t work. Tonight however I lost out on the deal as app or store scanner wasn’t working right with app..Version: 5.9.0

BruhCan’t use it as a Canadian.Version: 6.14.0

WhyHi me and my husband have been using this app forever now and we absolutely loved it the games were so much fun but you guys really slid backwards with this last one it’s so hard to even get anything the game isn’t fun in the time It’s came out I’ve gotten one thing I’ve heard from other people who play this as well that are having problems with it can y’all please update the game.Version: 6.9.1

Easy pay vs easy rewardsAfter registering & spending over an hour attempting to link 2 cards to my account on both the website & app (it would only link 1 on the website & the app kept giving me ‘invalid card number’ message) and finding no way to tie them to to a bank account, I realized I had been given easy rewards cards, not the easy pay that I had requested. Are they interchangeable? Who knows? Not worth me wasting anymore time trying to figure this out..Version: 6.12.2

It works fairI go win and half the time I can’t get my rewards because it will not connect to the server. And I don’t understand if my card is scanned why does it not on a medically give me the dollar off for my cigarettes, I have to push in my phone number for that to happen. That needs to be addressed with all the complaints. I am in there every day sometimes it allows me to check in and other times I can’t..Version: 6.2.3

Rock Paper win not workingThe QuickTime app opens it and loops at 6 seconds. Does not allow for me to pick an option or play..Version: 6.4.0

Don’t waste your timeDownloaded the app for the Sip & Save offer…have still not been able to access the offer online or via the app. I’ve had employees tell me it’s easy…then admit they never tried. I handed them my phone to try. After a few min they gave up and gave me the deal at the register. Tried to enter my cc for another offer…server error, every time. Feels like a high school project gone wrong. If this is how they write apps, don’t think I want them with my cc info..Version: 6.14.0

Rip-offThe people at circle k don’t give you the right amount of change and rip you off go to 7-11 there way nicer there.Version: 6.12.2

App is stupidNo deals, nothing populates and my rewards only state US sites. Funny I’m in Canada Please fix Sincerely Loyal customer Kim.Version: 6.11.0

Store employees cluelessIt’s rare you find someone working at the store that understand their own app. You’d like it’s a basic part of their job but I guess circle k HQ doesn’t communicate to their stores about promotions..Version: 6.11.2

The spin & win game is rigged peopleI got Messed over win a spinner a couple days ago got a polar pop twice and didn’t get a notification but I charge it to the game tho. The game knows if you winning before hand or not, it’s not by chance or random. You can spend 500 tokens and not win a polar pop or coffee (game knows when it wants to let you win). Like one reviewer said put hot dog on the spin and win. You win “10” token more than 85% “20” tokens here and there “100” & “500” tokens are rare spin. You might say “well it’s free” it’s about the principle of the whole thing..Version: 6.2.3

12 days won't workThis app works great for me all year but now that the 12 days of giveaways is happening it's not. There is some sort of glitch that won't let me claim the free item of the day. It says "visit location to claim" and when I go to the location a claim button doesn't pop up. I can see the deal is there but there is no claim button. I've even deleted the app and downloaded it again thinking that would help but it did not. This is the third day of giveaways and the third day I can't participate. Very disappointing!.Version: 6.1.4

App is not workingIt’s not working anymore in Manitoba Canada.Version: 5.9.1

Very confusingI received a FuelRewards card at the store on E Wabash Ave. in Terre Haute, In. I could not get the card to active. So I called the phone number and supposedly get it activated. I have read that I get 5 cents off the first few fill ups. I have also read that I get 10 cents off for 3 months. I used the card and get 5 cents off. I was told by the cashier, I should have gotten 10 cents off per gallon. I even linked my bank card with this account. I do not like the run around I get from using this so called rewards program. I want to know how to opt out of your scam “as I see it “!! I do not see any rewards points on this account. Please notify me of how to unregister my bank card. Which I cannot find anywhere. Not a good way to screw over a loyal customer. I visit this store5-6 times a week. I usually pay cash..Version: 6.2.3

Canada not included in most of the AppCanada isn’t included in most of the App features including the scan for points..Version: 6.10.1

Circle K Rewards birthday problemEven though I put my birthday in when I sign up for the rewards program it says the birthdate should not be empty.Version: 6.12.2

Doesn’t workThis app doesn't work ,it just keeps saying no stores or deals around you.So it doesnt do anything.Really disappointed, I’m in Calgary and have many many stores around me.Been like this for months, you guys conntacted me on fb and said you work redoing the app that was over 2 months ago. I go to 7-11 now since there app works just fine..Version: 5.8.8

Regions are messedWorked in Canada in spring 2018, went down for maintenance during the summer and never came back. Only works in America now. Hopefully this gets addressed..Version: 6.4.0

"Doesn't run on rooted devices"My phone is Jailbroken, no shame in that. There's no reason for this message to pop up, as I can just install another program to disable it. So inconvenient..Version: 5.8.1

My opinionThe cups says “stays colder longer” you guys should add to that with “gets flatter sooner” lol.Version: 6.12.2

Absolutely horrendous appApp doesn’t work correctly nor can my regions account be hooked up apparently. I attempted to activate the easy pay card and after 5 days it tells me it was rejected and to call customer service. Well I called twice! and after I waiting for 45 minutes and still not getting a answer I gave up. Honestly I wouldn’t recommend or waste your time to get easy pay to work just go to another station and use their loyalty card..Version: 6.14.0

GarbageI open it, make an account and go to play the spin to win game they offer. Only to be told I need to get the app. I am on your app god damn it!.Version: 6.4.0

By far the worst.Do not even waste your time with this sad excuse of an app. For a company so large, this app is beyond pathetic. It is only valid in a dozen states, once you make an account you CANNOT delete your data or profile. When you try it gives you an option to say no thank you but will still save your data regardless. The deals are garbage the app is clunky and not user friendly. The competitors are significantly more advanced with nationwide support and far superior deals and reward programs. Seriously, do NOT download this app, don’t create an account, and if you are not heeding this warning I suggest you read both the terms of service and privacy policy beforehand. Your information will be shared and sold to outside companies and if you like spam and junk mail then by all means go ahead. This app is garbage and the developers should feel ashamed and disgusted by the lack of quality of this product. You have lost a customer, congrats..Version: 6.1.4

TrashNot working, refuses to work unless you allow always in tracking. Total garbage.Version: 5.6.17

Never worksThe App never works properly, ever! 6 different locations and always my register doesn’t take the App you will need to come in. Oh your age settings changed by themselves due to a previous phone update, I check my setting no my age settings did not change. Your App does not work, at all!!!! It really doesn’t deserve a one star! So annoying and you don’t even train the employees to know what is going on. Work out the kinks or just give everyone the same price no without having to go into a 20 minute dissertation..Version: 5.9.1

Keyboard not respondingWhen I try to sine up the app crashes.Version: 5.8.9

Never gives pointsI’m in one of 2 Circle K every weekday morning getting coffee on my way to work. I thought this app would be great to start earning me points towards my coffee ( and other) purchases. Tried scanning the in app barcode before, in the middle of, heck even after paying for whatever I’ve bought, and my point balance is still sitting at a big, shiny ZERO....which is exactly how many stars I would give the app if that was an option. PS-I am in Florida, there are 6 Circle K stores within five miles of my house, and not one person in any of these stores can tell me how to get a physical rewards card, either..Version: 5.8.1

Sucks In Alberta, Canada !!We have had 6 locations in my city for at least 6-8 months and still not picking up any deals - my city (Red Deer) doesn’t even register on the map - it shows a Circle K over 200 km away and some even in the US!! Pls update your stores list, people!!.Version: 6.1.2

Nothing worksMaybe inform your store clerks of the deals so they are aware. No scanning works. Waste of time..Version: 6.10.1

Worst App EverDownloaded the app to get the easy pay at the pump, 10 cents off with these outrageous gas prices would really help out. Read the directions to sign up for easy pay but nothing was easy about it. I went back to the directions, took a screenshot so I could be sure to follow them exactly. The options on the menu do not match what the directions say! I did manage to get to the step to add your easy pay credit card number, do I make up my own number or what? Then I tried to add the easy rewards number I was assigned when I downloaded the app and that did not work. I clicked on the support button and that took me to the ‘this page cannot be found’ message. I left the app and went to the website but again got stopped on the please add your easy pay number!? Worthless, You are doing a great job Circle K! I guess I will continue to use my Exxon rewards!.Version: 6.12.2

Eh.While there are occasionally offers that apply to me it’s rare. Also with a lot of their contests it’s hit or miss. The free thirst busters were awesome. Coffee was more prevalent which nether I or my girlfriend don’t drink and no exchanges. (Coffee or tea would be better. Or coffee OR a thirst buster. One thing that is truly annoying is the Dr. Dolittle game released a while back. It stopped working a few weeks ago for both my iPhone 6s AND my girlfriend’s 8. We update regularly and still nada..Version: 6.9.2

CrapWhat a waste of time downloading that app.Version: 6.2.3

Useless appThere are very minimal places to use this, even though we have several circle k stores they don’t show up in app, don’t waste your time downloading this app.Version: 6.2.3

Waste of time to get deals, Use fake info!Buy one get one is a joke! Walking and seeing buy one get one for using the app is a turn off... I’d rather just walk in get the deal pay then walk out.. I’m not going to fumble with my phone wasting time of others in line.. You know, because it takes 10 minutes just to check out! If you use the app just use a fake email, fake name, use the address of your local Circle K and their phone number, fake birthday.. They don’t verify email so you can use the app with fake info... That’s what I did..😂.Version: 6.2.3

No updateIt’s telling me to update the app whenever I open it but there isn’t an update? I am on the latest iOS and I can’t get any update so the app is now unusable.Version: 6.9.2

Doesn’t workJust go to 7-11.Version: 6.12.2

Does not workWhat's the point of saying this app covers North America when I'm standing beside a Circle K that is not listed. In fact, the closest one on the list is >500km away from me. Deleting ASAP..Version: 6.2.3

Mixed bagThe app works at times and then stops. As of today, my phone number does not work with the Summer Sweepstakes. It has worked for the the previous 6 days. Exceedingly frustrating with it freezing up at Sign in balance. it turns out the Summer Sweepstakes would not work through the web g goor me. I dealt with Customer service and the Summer Sweepstakes is now working on the web and app. They, nor I, have a as my idea why is started working again.Version: 6.12.2

Doesn’t work right anymoreThe app doesn’t work right anymore neither does getting free rewards I’ve lost 4 sodas towards my free one I’ve lost points I lost $1.50 today in gas bc the pump and app wouldn’t give me the free 15 cents a gallon I won off from the app so I wouldn’t recommend this app till it’s fixed and they give me the $1.50 they stole from me I can legally report you guys for stealing bc u stole $1.50 from me but it’s not worth it I’ll just shop somewhere else n recommend others do to till the app if fixed n I’m given my money back just tried another circle k same problem now they owe me $3 what a rip off they r becoming lying and stealing from customers and the employees where rude at both locations.Version: 6.11.0

Only usaNot for Canadian.Version: 6.12.2

Rude EmployeesThese employees are always making me wait for unnecessary reasons. They have zero problems with the 3 that just went through the line. “I’ll be right with you” is what I get told as they run to the back to finish their cell phone calls. The nature of the calls are always personal and never professional. If I’m not being served, I’m being ignored. If neither of those, then I just get oh well better luck next time response by these jokers. How does Circle K plan to stay in business? I guess the world as a enough folks that simply just don’t care..Version: 6.9.1

Time wasterI downloaded the app to sign up for easy pay and nothing else. It is impossible to sign up through the app. It directs you to the website to sign up. Once on the website you have two options enroll or sign in. I tried to sign up for a new easy pay account. It says email in use. So I tried to sign in with the email I used for the app. It lets you sign in but then makes you link your reward card. It will not link no matter how many times you try. Unless I’m an idiot and there’s some other card number other than the barcode that it tells you to scan in the app it doesn’t work..Version: 6.8.0

Easy Pay problemToday I tried the easy pay card. It would not accept my PIN number. I called customer service and explained everything. And all they told me was just go get another card register it and see if it happens again. The customer service lady was not any help at all on why the PIN number would not work. I’ll try it one more time if it doesn’t work I’ll cut it up and just use my regular credit card. They really need to either train their customer service people for get out of the card business..Version: 6.9.2

AppWon’t work.Version: 5.9.1

Can’t Get Registered!!I sat in my car for 15 mins before getting gas to link the card I was given at our new store. Would not move past step 2. Tried multiple times and gave up. Later at home last night I tried again. Same thing. Tried again today. SAME THING. I use Speedway 99% of the time, but you have the same frozen drink machine and are on my way home. Speedway is 1000% easier to use and their rewards program is crystal clear. Yours? NOPE.Version: 6.14.0

Advertising FailThey are doing the 12 days of Christmas giveaway’s which is great. we had a free Milky Way today that we were going to get after church and I promised my daughter we would get it today at the store. But every time I try to pull up the coupon it said the site was in active and we could not pull up the coupon. I consider this a big fail because it’s a 12 days of Christmas giving and I cannot pull my coupon to get my one day of giving. Some kind of improvement has to be done..Version: 6.1.4

Apple Wallet/Passbook/Pay Integration RequestedI've been loyal to the card, but your lack of foresight or integration with Apple Wallet/Pay may be the end of my using it. ***This app needs Apple Wallet/Passbook/Pay integration. So annoying to have to open this app to have clerk scan my Rewards/Easy Pay card, then have to close it, lock my iPhone and double tap and hold home button to open Apple Wallet to use Apple Pay.*** ""Easy Pay needs to be in Apple Wallet so I can scan card and pay at the same time. Also, the "deals" need Apple Wallet/Passbook integration so all are located in one location."" The rest of the app is average but also lacks ability to tap on the stores phone number to make a call. Have to open phone app and remember number. Kuddos: Location battery drain issue fixed! 👍🏻 If these things were fixed I'd rate it 4 stars and change my review..Version: 6.10.1

Apple wallet pleaseIf you have a scannable pass please add it to apple wallet:.Version: 5.6.11

Worst app ever!!! App support page doesn’t even exist!!I have 487 notifications according to app however when I try to view them, it shows there are none. Everyday the number goes higher. No way to erase it except to delete the app. As it’s a complete waste of time since rewards never work, I’m deleting. When free 12 days of Christmas we’re going on, only 2 days total was I able to receive anything. I went to store however clerk said they don’t always scan-they hadn’t run out, just don’t scan sometimes. I’ve been emailed a $2. anniversary reward and $2. birthday reward. Neither loaded to card. Store staff can’t help, they can see them as being available however they can’t figure out how to get them to work. According to staff, corporate will be unreachable. Store reward of buy 10 m&m’s get 11th free doesn’t work among many others. I bought 2 packs, 1 should’ve been free, not only wasn’t it free but my total purchases went to 0 out of 10 purchased. Staff states this happens all the time and that even they can’t reach corporate easily. Frustrating waste of time.Version: 6.5.0

Every update makes it worse...I'll be honest, I don't have most of the issues others have with point redemption and whatnot. I get my rewards just fine, but that really has nothing to do with the app. The app takes forever to load. Each and every update only seems to double that time. It's clunky and takes forever to respond to touch commands. I had to take a screenshot of my digital ID card to use, otherwise it would take forever at the register..Version: 5.8.4

Save yourself the time and don't downloadApp doesn't fully support iOS 11, auto fill word shortcuts, or keyboards. Animations in-app from iOS 8 packaging. Couche Tard clearly doesn't care about an enjoyable user experience. No app specific deals or rewards available..Version: 5.6.20

Dont give you the discountsI have followed direction and have almost every time have not received the discounts or the point that their deals as advertised! I have pushed the deals gone to register within time slotted , scanned my id card on app and only once or twice have i gotten any discounts at all. What a scam Update: Just got the large M&Ms and got the free Maltees candy ( even though i don't like them) when i got outside i looked at my receipt . I was charged $1.99 for them! I went in and was told “the store does not have that system yet” i ask for a return and was told “ they do not give refunds or returns” i had bought these less than 5 min ago, but no she cant do it! Mind you she was wearing a Managers badge , but she cant make a return for ab item that was only purchased because it was advertised for FREE. Straight out FRAUD.Version: 5.9.0

Doesn’t work in Canada.Would love to join this rewards program but unfortunately neither the app, nor the rewards work in Canada..Version: 6.11.2

Terrible appCan not use the rewards card in Canada as it states US only. No free coffee like 7-11. What happened to us Canadians. Or advise.Version: 6.11.0

Definitely better competitors to choose fromApp is not user very user friendly, no easy contactless pay option, you have to go inside a store to get one of those easy pay cards. They’re wasting all their time and resources building and remodeling all these gas stations but are no where near as advanced technologically as competitors and in today’s world that is a huge aspect of marketing and customer base. Guess i’ll just download the BP app and drive the extra 5 mins for gas 😐.Version: 6.11.2

Won’t workI try to sign up but it keeps saying my email address is invalid..Version: 6.1.4

No goodBarely works, you get to the store and the coupons don’t work. Waste of time. You call the number to tell them the coupons are not working and you get an excuse. Don’t waste your time going there with this app...you will end up just buying other things( maybe that’s the point!!).Version: 6.11.2

BadMake it available everywhere.Version: 6.2.3

Not the bestI have it downloaded and whenever I open the app, it just shows a blank screen. And whenever I try to play the game, the video always keeps restarting. I checked to see if it needs an update and it doesn’t. App doesn’t work.Version: 6.10.1

Doesn’t workApp displays the java cofe for the screen instead of displaying properly.Version: 6.12.2

No good in CanadaDon’t bother. Completely useless. If I could give it a 0, I would..Version: 6.9.3


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