Speedway Fuel & Speedy Rewards Negative Reviews

Speedway Fuel & Speedy Rewards App Complaints & User Negative Comments 2024

Speedway Fuel & Speedy Rewards app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Speedway Fuel & Speedy Rewards? Can you share your negative thoughts about speedway fuel & speedy rewards?

Speedway Fuel & Speedy Rewards for Negative User Reviews

✓ Customer service is TERRIBLE!I would of given it a 0 star rating but the minimum rating allowed is 1! I selected to get 500 points if you bought 25 gallons of gas during the month of August. Well I purchased well over 25 gallons, but yet the points never showed on my account. So I messaged customer service to see what had happened. Six days later I finally get a response from a Melissa, who extremely rudely called me a liar, and claimed that I had selected double merchandise points. I've replied, but still waiting on a response, it'll probably be another week if I receive a response at all from the disgustingly rude and incompetent "customer service" department! I'm disgusted and appalled by the Speedway company!.Customer Service is TERIBLEVersion: 3.8

✓ Cafe experience is lackingI have an issue every other time i visit the cafe. One time I ordered a large pizza bit they had to clean their oven and instead of giving me a refund they said i could get a free pizza next time. Never got that pizza. Then my most recent experience, i ordered breadsticks, but they were out. Ordered a drink but the lady couldnt get the drink machine to work. I also got a small pizza, and fries, when i got. So she was going to give me a full refund for my order, she told the cashier to give me a refund. So i wait in line and when its my turn, the cashier didn’t know how to give me refund. I had to be St work so i just left. But thats twice i paid for something and didnt get the product..CaarobertsVersion: 3.13

✓ Apple platform issuesUsed to work great ,but since all coupons change, and other things changed TERRIBLE. 😡. It is giving me closest store 494 miles away. And does NOT sort by price on my iPhone . I logged in with a friends phone a galaxy it worked fine like it should . I thought it might be my iPhone so I called carrier who after a while of trouble shooting things tried on her iPhone and had same issues , I was happy not my phone but ANGRY and wondering how many people with iPhone have been disappointed . I had already contacted Speedway several times before and they had no idea . Sad. Hope IT department is back from holidays and FIXING !.McFatheadVersion: 4.4

✓ DoubtfulI have been a member of the speedy rewards program for more Yeager’s that I can count and the as soon as 7/11 took over the kiosks immediately disappeared and the only way you can check your card is on an app or at the register. I also noticed that they took all the brochures out of the store you have no idea what you can exchange your points for. After checking the app, they have remove at least 50% of the rewards. Speedway has been around forever and I make sometimes 3 trips to their stores. My husband does also. As soon as I found out that they were bought out, I knew it was going to drastically change. They have already removed most of the items I am allowed to drink and have raised the prices considerably. I am honestly looking for another store to go to. They have already ruined Speedway and I couldn’t be more dissapointed! Why come I’m and change a whole chain of stores that people love when there is nothing wrong with them? 7/eleven has messed up royally. If they wanted to sell more of their products they should have built more stores. One more problem I am having is being able to transfer my points from one card to another..Mae fultomVersion: 5.13

✓ Unhappy customerI was at the Speedway at the corner of Allan and Cooly St in Springfield Ma and there was a small lady ( manger),behind the counter and was making me uncomfortable by the way she was taking to the employee that was in there. It sounded like she was arguing with him. She was nasty in tone the way she spoke to him. It makes me not to go back into that store. As a manager myself you don’t talk to your employees in front of customers. It’s humiliating not only to the worker but the customers around. I like the company Speedway but I don’t like this particular store if this is what’s going to happen. Letting you know this is not the first time I heard and seen it. First time I blew it off, but here it is again the same lady and the young man being spoken to is a nasty manner..Babybear60Version: 4.0

✓ Forced two factor authenticationAn ok app had it for years. Recently tried to use it today and was able haven’t really changed my login information. However today was not going to be allowed to use unless I opt into use of the two factor authentication (which says is recommended) that your not given an option to not use it’s either use or no rewards for you. Which I think is messed up but that’s just me. I may or may not use going forward still thinking about it. Just be aware of this before using this app..Kmr chiefVersion: 5.6

✓ Recurrent problem with Fuel Discount CardsTo be clear, I love with this app offers. In fact because of this app, and the fuel discounts that I can buy, I pretty much only buy gas from Speedway. So good business move on their part. HOWEVER, on a regular basis, the $.10, $.25, $.50 fuel discount cards do not show up as available for purchase. They always eventually come back, but it is very frustrating when I need gas and they do not show up as an option for purchase by redeeming points. I have tried to communicate to them about this and have never gotten a satisfactory response like I said, eventually, the option to buy these cards always comes back, but there seems to be no rhyme or reason as to why they sometimes are not available for purchase. It’s very frustrating. I need gas today!.XtalwolfVersion: 6.3

✓ My opinion about speedwaySpeedway is alright sometimes the rewards is awesome although they don’t always put the rewards on your phone right away and the clerks at speedway do not always give you the point receipts or the rewards receipts I have actually seen a few clerks throw point receipts and rewards receipts in the trash without asking the customer if they wanted or needed it. I have seen clerks have rude and inpatient attitudes with customers at speedway. I figure if you don’t like your job then find somewhere else to work don’t take it out on the customer..MichelleCreightonVersion: 4.1

✓ Can't add pass to wallet + burned my corneasI downloaded this app and tried to sign up with Speedy Rewards. Every time I tried to submit my info via the app it would crash and I'd have to start all over. I signed up on the computer and later tried to add my speedy rewards card to my apple wallet, but to no avail. Every time I hit "Add to Apple Wallet" it'll load and say it has yet my speedy rewards pass still isnt in my wallet. Another thing, I was doing all of this in the dark and opening my speedy rewards pass blasted my screen brightness to maximum, blinding me. I hit the home button to close the app but my screen brightness remained at full blast and completely destroyed my corneas. Please fix that..JocusmoVersion: 3.11

✓ Deleted Because of Phone Number RequirementI’ve had a Rewards Cards for years. Recently I tried to set the account up online and discovered my phone number is required... I deleted the app. They use your phone number to verify the account, but after that, they have your phone number and are free to sell it, call you at random, or allow their servers to get broken into and loose it! We all get far too many spam calls on our phone nowadays, there is absolutely no reason that Speedway needs my phone number for this, it’s inexcusable. It’s a gas station not a bank! Voice your concern over this and help stop the bogus phone calls to our accounts!.MSLeachVersion: 4.9.1

✓ By far the worst rewards look at thisI’ve used the pilot, TA, loves, Murphy you name it I use them all. The past 2 months we start using speedway as daily basis for diesel plus buying merchandise for the road I always scan the card but I never needed to use the points today it says I get $10 free card and I have 20k points do I bought few things and went to use the points and get the $10 or use it to pay for my items but They couldn’t for some reason the cashier says there’s no option for him to do anything so I paid full price and left for good I threw all the stuff I bought in the trash can along with the card I will not support scam company like speedway. I’ve never had any issues using my other apps/card like the pilot I say can I use the points they say sure and most of the time it pays for whatever I get..Abe misbVersion: 4.8

✓ Fuel RewardsAfter the last update I lost the ability to select the 10/25/50 cents off fuel in rewards in the app..Jham79Version: 4.8

✓ MehI’ve had a Speedway rewards card since 2012 or so, when it was Super America. I buy gas a few times a month. I racked up 26,000+ points in the last 10 years and finally decided to redeem it for a $25 gift card. It came as a “coupon” and there were no instructions on the app that told me I had to go to a store and redeem for it an ACTUAL gift card. So naturally on the day it expired, I went to 2 speedway stores and the cashier at 1 told me it was expired and didn’t know how the coupon worked and said he couldn’t help me. The 2nd store I went to was trashy and dirty and I didn’t feel safe alone at night there. At least the cashier at that one got me my gift card and I was able to use it. It took me 10 years to actually obtain a reward worth using? I’ll take my business elsewhere..No closed captionsVersion: 5.10

✓ 4.0 is GarbageSpeedways latest update is major garbage. First off the developers decided to make a sterile looking app white and bright. Hasn’t anyone ever heard of dark mode? More and more apps are being designed to be darker colors to save consumers batteries on devices, but Speedway has decided to be the battery hog with bright white sterile screens. Also I used to be able to see my transaction history the last 10 or 20 on one page now I can only see the last one transaction, that’s an improvement? It seems to me the developers of version 4.0 just graduated from high school and wrote their first app please go back to the old version. You had a very highly rated app at 4.7 out of 5 stars, why did you feel the need to make such drastic changes to “improve“ an app that was almost already perfectly rated?.Csweeney05Version: 4.0

✓ New changes have killed this appI used to be able to get cents off fuel at the pumps by converting my points. Now that option has vanished and this rewards program seems to be worthless now unless u want something toxic to drink or eat within the store. When something is too good, we always seem to take it away from the people that make up the business profits for the company. I wouldn’t recommend the app after it’s latest merger with 7-11 and with updated stuff. It’s note worthless and better off finding a new fuel supplier that’s for the people they make their profits for them..Jamison198123Version: 6.4

✓ Rarely useIf you look at my account you’ll see I have over 13,000 points available. I tried using them once. I got a Speedy Gift Card (value $10) and it didn’t work so it was a total waste. (I tried to get it fixed but never did.) So I haven’t tried again. I only drink water and dark roast coffee (which I’ve never seen in the store). I don’t eat chips or pretzels or jerky. I don’t drink pop or alcohol or juice or energy drinks. So there isn’t much I can do with the points. At UDF you can get cents off per gallon with your membership. That is more valuable to me. I actually could have more points but I haven’t been using my membership since it doesn’t really do anything for me..OhioscannerVersion: 5.7

✓ What Happened To The App???I used to love using the app!! I downloaded the app when it first came out and I loved it! Everything was super user-friendly and easy to navigate. I deleted the app because I moved to an area where the nearest speedway was 20 min away. I’m now moving again where there will be Speedways more conveniently located and I can use the app again, however signing in is a pain. The app will take forever to load my login and then an error message will pop up. I figured I might have the wrong passcode so I submitted a ‘Forgot Passcode’ form, to which I got another error message, telling me to contact Speedway lol. I know I’m still gaining points because every time I DO go to a speedway, I put in my rewards (I just don’t check them, obviously) and it accepts my ID. Just really frustrated with the app after a couple years..Pa VouaVersion: 5.12

✓ Problem with Canadian phone numberI have a Speedway points card, but am unable to register using a Canadian cell number. Get error message and no verification code is sent. Please fix!!.KtoviloVersion: 5.6

✓ Too unreliable to be usefulThe app is great... when it works. Admittedly, I don't use all of the features of the app, so hopefully not all features are affected by this problem. I do use the app to get current gas prices nearby or wherever I'm searching, which is extremely helpful. However, approximately half of the times I open the app (once or twice a week), I am greeted by "N/A" for the current gas price at all locations. Not all drivers need to fuel up as often as I do, but it defeats the entire purpose of the app when I'm deciding which location to visit for a fill-up and can't get the needed information. I don't know if this is a bug, a poorly-executed update schedule, or an intentional withholding of price-change information that would allow for significant savings. Regardless, it's frustrating and makes this app more obnoxious than helpful..Bentwaan LogironVersion: 3.9

Speedway Fuel & Speedy Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Speedway Fuel & Speedy Rewards.