CarMax: Used Cars for Sale App Negative ReviewsCarMax

CarMax: Used Cars For Sale Negative Reviews

4.7
4.7924 star

Total 27 Negative Reviews

CarMax: Used Cars for Sale App Complaints & User Negative Comments 2023

CarMax: Used Cars for Sale app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using CarMax: Used Cars for Sale? Can you share your negative thoughts about carmax: used cars for sale?

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CarMax: Used Cars for Sale for Negative User Reviews

Honest TrustworthyI recommend CarMax to anyone looking for a reliable used vehicle with low mileage if your looking to get a dependable vehicle it’s anout annoys me that you can’t stay logged in and also I wish that you could make payments over the amount and it take time off that you have to pay but it just confuses the system and makes next bill less instead of getting you ahead don’t get a lemon from the small dealership with pushy salespeople go to CarMax where their never is pressure and they ship vehicles from different dealers with no obligation to purchase and get you into the vehicle you want at the price point you can afford have had nothing but a great experience with this dealership thanks CarMax.Version: 3.31.0

New app refresh is awfulThe app has been completely refreshed and none of the changes are improvements. The search feature changed the way search results display and it is less informative than the old version. When you view a vehicle, all pictures are now cropped to fit on your devices display. You can not see a picture of the full profile of a vehicle, the front and back end will be cut off. Pictures used to display perfectly. I can’t sign in to the app without providing personal information like my phone number. This didn’t use to be the case. CarMax does not need that information before you even purchase a car..Version: 4.0.4

App is gone from useful to useless.Why can’t you edit a saved app and save the edits? You have to save another search and delete the one that doesn’t have the edit. It’s unreal how it was once a very easy app to use, now is just a frustrating app that’s just annoying to use. Apparently you can’t save a certain year range, another issue this app seems to have broken, as it was once something you could save. I tried 3 times to get a certain car in a certain year range be saved, it’s apparently not something they allow. Update 2022, same issues as before, can’t save the searches already saved, you have to save them on the website page, it works. Allows certain years to be saved. Next up the app will show you years you don’t want. Even with it saying to exclude them. Long story short, I deleted the app. It’s still terrible..Version: 3.24.0

Horrible redesignI’m a chronic car shopper. I hop on and see what’s available and compare all the time, and usually once every year or two I buy another car. I’ve always enjoyed the CarMax app as it was easy to use, fast, generally bug free and was easy on the eyes compared to other competitors. Version 4 has completely ruined it, so much to the point I’m writing a review. When you click “shop” you’re greeted by nothing more than glyphs of car shapes and expected to shop based on that rather than brand, price, features or others. I don’t want to start my shopping by having to type all of that in when I previously had those options quickly available to me. The text all over the place is fuzzy as well and doesn’t seem to be up to spec like the previous app version..Version: 4.0.4

Please switch back to the old version!I have never doubt the selection of cars offered by Carmax. But this revision of the app is not what I expected. First, I cannot just have a drop down menu to see all the brands of vehicles available, but I have to use the search bar instead from the beginning. Second, where’s the interior/exterior 360 degrees view? Also, now it seems like all the pictures are somehow zoomed in and not able to see the entire vehicle bumper to bumper and seemed to be cut of on both ends. What’s up with this version of the app? Also where is the payment estimate calculator? You don’t want the customers to estimate whether they can afford it or not until they get to the stores? And please get rid of that auto pull-up tab that blocks half of the view of the vehicle. It’s very annoying..Version: 4.0.2

Unable to make paymentsNot a fan of the new update. I see what they were going for but its not really working out as it currently stands. I am unable to make payments through the app, which was the biggest selling point for me personally and its the biggest frustration I feel with the new update since thats all I ever needed the app for. The old app was fine, didn’t see the need for an update tbh. This new update could have used some tender love and care before going live. Please fix the app yall, a company as mainstream and profitable as this shouldn’t be running into these kinds of issues. And respectfully, pay your app programmers more, they deserve it even if they didn’t hit the mark on this one per se. Hope to see these bugs fixed soon. I believe in you all. - T.Version: 4.0.4

Execution is offSo the idea of an app is to make things simpler 👍however they missed the boat. 🛥 1 Saved Searches and Searching is borked on the App as opposed to the website.💾 1. Selections don’t save like Year milage Price etc on changes. 2. Saved Searches aren’t able to be overwritten on the App i.e you want to make a revision you end up with a brand new saved search. My saved search on web properly has about 215 vehicles. Same Saved Search on App has 1000 plus 😑3. Saved Searches are not simultaneously synced between the website and the app. 4. Did the app fail to take your filter selection? Did the sort option disappear or not save. A new save forces a brand new list that you must then delete separately. I like the store and an app..Version: 3.24.0

This app doesn’t workWhoever designed this app needs to go back to the drawing board. It doesn’t work. Won’t save searches (you click the pin to save a search - then when you click on “my CarMax” and “saved searches” it says your saved searches is empty.) Same with trying to save cars. I had 5 cars saved and it consistently showed only 2 of them. It also ignores filters (I had a specific model in my filters and the app kept bringing up models I wasn’t interested in). It also is supposed to notify me when a new car in my search arrives but it doesn’t. Probably because it won’t save my search. Don’t bother with this - you’re better off using a laptop and just going to the website. Emails to CarMax about this go unanswered..Version: 3.4.7

CarMax used to be goodUsually when I buy a car I already know what type of vehicle I’m purchasing. 4 years ago I set an alert for a specific model I was searching for and the push notification promptly alerted me when one was listed which allowed me to make a quick purchase. Now I’m back in the market for another vehicle and gone are the days where CarMax gives me what I ask for. I have an alert for the specific car I’m looking for yet CarMax continues to suggest vehicles for me through email 10 times a day that are not even the same category. Ex: I’m looking for a sports coupe and they send me alerts for midsize suvs. I will be going through Carvana going forward since they seem to understand what I want..Version: 3.24.0

Prequalification HurdlesThis is a critique about both the website and app. I tried prequalifying for financing, as the instructions before doing so stated that once you did you can build offers on any other vehicle you were interested in through CarMax, and that you wouldn’t have to fill out an application “more than once”. Once I submitted, it said I was prequalified and that I would get the information on said prequalification shortly. I assumed I would be getting some type of quote in writing either available on the app or through my account’s email. Instead, an “agent” has tried to contact me both through text and call (using two different phone numbers as the same “agent”). That’s fine if people want to go that route, but I think we should be able to see the offer from CarMax instead of having to get it through an “agent”. I tried logging in and out through the app and site to see if I can get any kind of prequalification information, but there is not. When trying to view financing options on cars, it prompts me to fill out an application again. I am thoroughly dissatisfied..Version: 3.27.0

Performing car inspection taking 6daysI order car online and pay for the shipping from different state, the car arrived on Saturday in my local store and I was told will be able for pickup on Tuesday but they will call me for an appointment after they completed inspection on the car, now is Thursday and I don’t hear from them i decide to call and see what is going on and they told me they haven’t complete car inspection yet and probably will take 1-2 more days to finished making me wondering if is something wrong with the car. From my understanding car inspection can be done in hour maximum 2hrs but 7days I don’t get it sound like they doing inspection on boing 777 not on Honda. Totally not professional.Version: 3.12.4

Terrible appWith every update, I hate this app even more. For some reason, I can no longer sign in with facial recognition and must renter my password with every login. I am paying on two cars, but when I go in to make a payment, the due dates on neither car is initially shown. I have to select a car before a payment due date is shown (often I select the wrong car). All too often (it seems to be a daily early morning occurrence) the payment system is offline and I cannot even make a payment. Lastly, if I make a payment on the due date, it tells me that my payment is late. For the second time, this ridiculous app has taken a double payment from me too. No payment is reflected as being taken — no confirmation email and no reflection of a payment in the app — then I get two separate emailed payment confirmations! I’ve tried to cancel one of the payments, but suspect that both will be deducted from my account..Version: 3.27.0

App Needs a lot of work and wastes your time.I’m a big fan of CarMax. The buying and selling used car experience is second to none. I’m surprised that CarMax put out something like this. It’s buggy in the search area, where it should be perfect. At some point saving a car doesn’t work. You click on the heart but when you’re back to the main list the heart is not red. Applying different makes and models messes up the main list, even if you remove all the filters except for make and model...only one car shows up. But the thing that bothers me the most is the inability to filter cars based on their history. You cannot filter out cars that were in accidents! So you have to scroll down to the bottom until you get to the vehicle history report, click that and scroll some more to see if it was in an accident. Now, if there were only one or two cars that were in an accident that would be fine. But one search resulted in better than 80% of the cars in my list had a bad history. Most of my searches were like this. So the majority of my time spent in the app is reading the history of bad cars rather than shopping for quality cars. Couple that with the broken filtering and it’s just not worth my time. I hope CarMax fixes this. The way this app works is opposite to my experience with CarMax at their store. I have bought and sold a car to CarMax and both times the experience was exemplary. This app is another story..Version: 3.11.3

This app made me go negative in my bank account...I’ve been using this app for a while to pay my car note and it has worked fine until last month after I paid my bill and then tried to set up re accruing monthly auto withdrawals but for some reason it didn’t work and when I noticed that the money had not been withdrawn from my account after the due date I got on the app to see and it said I owed $702 which is twice my monthly payment and then it asked if I wanted to see how CarMax is helping it’s customers during covid-19. So now I’m negative in my bank account and still have to pay my car Insurence with this check so that should be fun trying to figure that out....Version: 3.6.4

2014 Mustang GTI bought a Mustang GT from car max. It was shipped from Tampa which I had to pay for to buy there automobile. Once I received the car it was dirty and mud on it from transport and being parked on a dirt lot. I bought it through a salesman named Oliver on Atlantic in Jacksonville. I found several issues and left 5 messages for Oliver to call me, never did. With in 7 day period because he didn’t want it backI found water in door. It had been wrecked. Over spay on rear rim from body work, not on car fax and wasn’t inspected by car max. Had paint run on back bumper 4 inches long😂. It also has crooked exhaust. Aux Input not working. Chips all over car. Wasn’t cleaned before pick up. Service manager was rude and refused on 2 occasions to look at it. I don’t think I should pay full price for a wrecked car. All aspects prove it was wrecked. Not a responsible dealership. No one calls back when they are wrong. My names William Dawson look forward to car max rebuttal. Also dent above passenger door from someone breaking in. To many problems to list. Don’t want to give car back, just want price adjustment and repairs, but car max made sure it passed the 7 days. So sad for a so called premiere car lot..Version: 3.6.4

Review the app not the companyFirst, reviews on here should be about the app, not your experience with the car you bought. Posting an App Store review about the specific vehicle you bought or your in-store experience is not helpful and is skewing the results. The app is good on the phone but not good on an iPad. I can go to the CarMax website in Safari and browse vehicles, save them, swipe through photos, etc., very fast. It takes easily 3-4 times as long to do the same thing in the app on iPad. When you click to see the 360 view of the interior, you have to hold the device in portrait mode even if you’re using it in landscape to do the search. Photos take forever to load, and by default it only shows the 360 degree photos of interior and exterior. It takes several steps to get to see the regular photos. Not intuitive, app needs some work to make it useable..Version: 3.8.1

Last car we’ll buy from CarmaxMy wife and I, along with other family members had bought cars from Carmax before, and recommended them to my son. He bought his first car at the Tinley Park location and has had nothing but problems with it. The car has been at their shop time after time for issues. My son would get the car back, and after a couple of days or weeks, he’d have to bring it back for another problem. The car was purchased 5 months ago. Carmax has had it in for repairs longer than my son has had physical possession of it. We wanted to return it, and start new with a different car, but they refused. The return policy expired while it was in the shop. So now my son is stuck with a car that is slowly being completely rebuilt for his first car experience. We, along with friends and family will never buy from Carmax again..Version: 3.21.2

Needs work…Let’s ignore the fact you have to log in twice to make a payment. It’s like going through a store to get one thing and you have to walk past a ton of stuff you don’t need. Marketing, I get it. My main gripe is the recurring payments always, without exception, have always shown Jan 1, 0001, regardless of the date you’ve indicated. So to check I’ll go in and edit the date just to clarify. What? Edit? Why just check the options on the recurring payment, you know the universal “…” showing there’s always more to select from. Here you can choose from their huge selection of Delete and Cancel. Did I say huge? I meant to say ONLY. There is no edit option, you can’t see the correct recurring payment date. Fix your app please..Version: 4.3.3

Will take you forever to find a vehicle on hereI really makes no sense for me to have to choose a location in order to search. it’s still shows vehicles from all over the United States so what is the difference? This is making me forever service in my small town has nothing to offer. It’s just so aggravating trying to find a car when the search engine is just keeping you from finding what you want. I don’t want to do 20 searches in the closest city just to find a vehicle and have it be halfway across the United States anyway. This app needs to change its search engine options so people can easily find vehicles in the area that they live in. If I’m searching in California don’t show me the stuff in Florida doesn’t make sense. Why doesn’t anyone have any common sense today.Version: 4.0.6

Bad User ExperienceThe last time I set up a search, five years ago, everything was very smooth and functional. Now, almost every necessary feature doesn’t work. Alerts, notifications don’t work. What is created on the app doesn’t carryover accurately to desktop. Your app hasn’t even been updated to select a year above 2019 for a filter! I just want alerts on 2021 vehicles. In this market, I can’t shop without timely alerts, so I’m moving on to other sites. When I call for help, I’m told you don’t provide technical support? I’ve bought multiple vehicles from you and have truly loved my experiences, until now. Please listen and act on your customer’s feedback..Version: 3.16.1

Potential to be goodThis app constantly crashes. I am unable to unsave or even save vehicles at times because of “technical error issues”. When saving vehicles from the website, they show on the app. However, whatever is done on the app does not appear when signing in online. Fluid app & website integration would be EXTREMELY helpful for saving vehicles for a very near future purchase. I love CarMax, however this app is frustrating at best. Also, it would be helpful to be able to plug in your own APR for the payment estimator tool. Maybe being able to sort by overall price, with the cost to ship to your local store. Or to sort by those additional costs as well..Version: 3.16.1

New update is terribleEver since the new update it has been very slow to load in content after initially loading. I'm on an iPhone 12 pro, attached to a wifi 6 network attached to a gigabit fiber connection. Issue is definitely not on my end. Previous app was very quick to open and load content. Lost my "recent searches" that was on my home page. Not easy to search vehicles in just my local store or even 3 closest stores. When doing searches for EVs I can't get basic information like stated power from the manufacturer (that gas cars DO get) nor range or battery pack size (arguably one of the more important figures to know when a manufacturer offers different battery pack sizes on the same model of car)..Version: 4.2.2

Love CarMax, But App Leaves A Lot To Be DesiredWe’ve had a few good buying experiences with CarMax, but the app needs some work. You get way more info from the website than you do from the app. The photos are all there, so you can see it, but the specs are cut off to the point that it’s only useful to find things you’re interested in before needing to look them up on the actual site. In my case, the truck I was looking for had to have a specific amount of towing capacity, which was not listed on the app. I don’t see any reason why any info on the website couldn’t be listed on the app as well. List all of the specs on the website and the app, and this is an easy 5 star app, and a 5 star company..Version: 3.30.0

Would not recommendI used both the website and this app in my car buying process. i used the appropriate paperwork to apply for financing my vehicle, paid to have the car of my choice transferred from another state to mine, and paid extra for "home delivery". they called and said they couldn't do home delivery and that i wasn't able to even receive a refund. however, i still needed a car so i gave them the address of the closest carmax to my location. they shipped the car to a location that was an hour away from me. after setting up my in-person appointment, i brought in the same paperwork i used online to get approved, was prepared to pay the amount i was told over the phone, but after reviewing my paperwork in person, they wanted to charge me $300 MORE than what they told me over the phone - even though they reviewed the exact same paperwork i had faxed to them before coming in. i ended up buying a different car because it was an emergency that our family needed one; and upon doing later research, the car we purchased was actually OVERPRICED by $8,000. i wouldn't recommend this company at all, due to the hassle of incorrect information given and overpricing of their cars..Version: 4.1.0

Just another car dealershipIt’s supposed to be a unique experience. You find a car online, reserve it, go in for a test drive then decide to buy or not. The problem is the employees can’t even follow this simple concept. I found a car and requested a transfer only to find out the dealership allowed someone who came in hours after I reserved to hold the car. I called and complained to a sales manager about CarMax being unable to follow its own policies and he eventually stated he would drop the hold and allow me to come in to test drive the car. 30 minutes later I get a call stating the other person had already come into the store to “run credit” yet wasn’t actually picking up the car until 4 days later 🤔. As I said just another car dealership pushing the sell of a car mindless of the policies that supposed to make carmax unique. Nothing unique here..Version: 2.41.0

Good luck locking in a transferFor 5 years I’ve bought from CarMax 4 trucks and on my 5th. This has been the worst experience , hassle and run around I’ve ever had with this dealership . After many hurdles trying to find a truck I (thought) had a truck locked in through the CM app to buy a truck . The next day I call my sales consultant for them to tell me someone was interested in buying THE NEXT DAY, and was put on a 7 day hold with no sale . This process has been very aggravating considering this is the 3rd truck I’m attempting to buy from this store because the first truck I planned to buy had clearly been beatin off road with frame rust and door jam rust on a 1 year old truck with only 18k that’s unacceptable. Loosing a truck when I reserved it a day in advanced before someone else put it on hold a day later , unacceptable. Waiting on a truck now that I payed for transfer Friday . It is now Wednesday and it still hasn’t even been shipped . I’m swearing off this dealership after this past experience it has been garbage . Only reason I’m going to purchase this truck i plan to buy whenever it gets here is ONLY because the availability in your inventory and I need a truck NOW! Going on 3 weeks with this ordeal.Version: 2.51.0

Warranty refuses to pay for repairs which should be coveredI haven’t even had my car for a full year it’s been to the shop at least once a month this time I took it to the dealer because my transmission had problems for the third time dealer says I need a whole new transmission. Mean while remember the warranty doesn’t cover more than 7 days of rentals and they won’t start coverage until they approve it. Then they tell me the warranty doesn’t cover the full amount of the transmission you will have to pay $4000 out of pocket or get it towed to another place meanwhile it’s been a whole month I’m still paying for rentals not only that but the warranty is supposed to cover any fix in the vehicle as long as it doesn’t cost more than the base price. They refuse to pay now I’m getting pushed around with a warranty that is no longer even void. I’m going to have a letter sent over from my lawyer as well because I don’t think this is right..Version: 3.19.1


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