4.8
4.87401 star

Total 54 Negative Reviews

IHOP App Complaints & User Negative Comments 2024

IHOP app received 54 complaints, negative comments and reviews by users. Have you ever had a bad experience using IHOP? Can you share your negative thoughts about ihop?

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IHOP for Negative User Reviews

Not what I was expectingI’ve never ordered of this app and today was the day I decided to download and order. I was planning on getting the spinach and mushroom omelette, my wife wanted onion rings as a side for her sandwich. Neither one of the these items displayed. We have ordered this food multiple time at the restaurant without issue. After getting frustrated, I tried calling the restaurant to place my order, but due to the virus, they are only taking online orders. I was able to get an order placed, but I’m not happy with it. They need to update this app with a complete menu listing. It seems things are missing..Version: 2.21.0

Needs improvementThe app is good ordering platform to have especially during the pandemic. However it lacks certain things that would allow it to cater to consumers needs in a more effective manner. Certain items allow for customization because there are so many particular options but some things lack this option and you cannot write a note if you want any sort of specialization on the particular item. For example an individual can ask for extra crispy bacon or an extra egg while dining in but they cannot do that on the app because there is no option to specialize..Version: 3.2.0

Super annoyingDownloaded it in the restaurant and it tells me it can't find the nearest location. Can't seem to find any of the locations in the city. Quite useless in Edmonton..Version: 2.2.0

App doesn’t workI miss the days when I could tap the menu button and actually see a menu. With this new version of the app, I have to decide whether it’s pick up or delivery even though I plan on eating in the restaurant. Then I have to decide which restaurant and when the meal should be ready. After all that, finally I’m able to see the menu. I sometimes like to decide what I’ll be ordering before I get in the car. The app should be updated again to include a dine in selection which should automatically open the menu..Version: 4.26.0

Needs A Little ExtraThe app functions well, it’s responsive and never crashed on me. The issue is the lack of ability to customize. For instance I wanted the strawberries on my pancakes but not bananas. The only customization was to add them both. The issue of not being able to pay by card is the worst problem for me personally. You can do gift card but not bank. I don’t like that for curbside pickup because then my card is in the hands of a stranger while being out of my sight.. for that reason I scraped my order and wrote this review..Version: 3.31.0

Terrible online ordering experienceI act like writing this will actually make any change because you haven’t made any actual useful changes to this app in 4 years. But sure why not anyways. No inapp copy paste in 2023. No autofill information in 2023. Makes you enter password and card info manually. Thank you for making me go find my card and enter manually even though every other app I own can enter from my phone. Also thank you for not taking apple pay too! Also can’t even find the status of current order once you leave the app? Also why is it constantly tracking my location just to find the nearest location. Can’t even use website to order instead as always comes in error. Thank you for the always terrible experience ihop..Version: 4.20.0

Overall IHOP online experienceFirst to start off, the fact that I have to use my credit card to buy a gift card to buy food is redundant and stupid. To me it’s seems like y’all just wanna scrounge up every prentice you can get. 2) The mobile website is messed up. I couldn’t even add a gift card as the payment method when I tried to order online. 3) I spent an hour trying to order food. I specifically wanted sausage in my omelette but for some reason, no food delivery apps have that option. Trying to navigate the mobile website was annoying. It kept giving me errors for blank information and I had to constantly refresh it..Version: 3.28.0

This app is designed to take advantage of usersAfter selecting an option for how to receive your order, the app will randomly switch the option to “in store pickup”. Of course, if you’re not constantly checking, you will not notice this until AFTER you have paid. And I’d imagine it’s next to impossible to have a simple conversation with someone at the store to cancel your order. Thankfully the one time this interface tricked me I had used a coupon for a free meal. Also, once you back out of the order confirmation screen there is no way to get back to track order or contact your driver. If not for constant checking, I would have my money taken for nothing every time. I shouldn’t have to play some game to avoid being robbed by an international company. And it’s 2023 , there should be an Apple Pay option..Version: 4.23.0

Cannot place orders for futureMost restaurant apps nowadays offer mobile ordering. This does as well, but unless I am doing something wrong, I am not able to place an order for pickup tomorrow. My wife is meeting a friend at 9am tomorrow morning, and I am dropping her off. I figured I’d grab some food while I am there on my way to work. I wanted to order my food now and have a pickup time of 9am, so I don’t have to worry about making an order in the morning when I am focusing all my time to getting ready for work. Unfortunately, if you place an order, the restaurant has to be OPEN at the time of placement, or else it just lists the location is closed. If you do place an order during open hours, it has to be set for an ASAP pickup time. Easy fix, surprised no one thought of this.Version: 3.2.0

Doesn’t even work in Canada.Why is this even on the Canadian App Store? I downloaded the app and it shows only US restaurants, making it completely useless. Not to mention, IHOP doesn’t eve have a Canadian website. I don’t know how IHOP is even operating here in Canada when they don’t even have anything online here for us..Version: 2.6.3

AnnoyingWon’t let me find a nearby restaurant.Version: 2.2.0

Not working at allI don’t know if this app is just new or what because it didn’t work. I tried to see my wallet rewards and it kept saying “data can not be seen” until I closed and reopened the app 5 times and then it worked. Then It would not let me place an order because every time I would try to place the order it would load the page for half a second and then kick me back to the cart no matter how many times I tried restarting the app. Lastly every time I would try to exit from my cart it would just crash the whole app and wipe my order. I went ahead and just used the browser instead which worked perfectly. I really hope the app improves and I would love to use it in the future once it has been fixed!.Version: 4.0.0

Needs improvementMy husband is a developer for a national company, and for that reason I’ve become more familiar with how apps SHOULD work. This app needs improvement and it seems rather obvious someone wanted it released before it was ready, before it had been properly tested, and before all necessary information was included. My personal ‘gripe’ is that I have an iPhone X and the final order check out screen has the exit box at the far top left corner, above where it ought be, so it’s impossible to use. In order to re-enter the app, I have to hard close it and reopen it to reset the screen. This should not be necessary, as it seems to indicate the developer unnecessarily messed with the size coding for the iPhone X template provided by Apple. In this day and age, where everyone is used to apps working nearly flawlessly, I give IHOP props for finally entering the tech world, but thumbs down for execution. Someone doesn’t quite know what they’re doing here, and is not taking notes from other higher functioning apps. Get a new developer or kick this one in the pants and tell them to get it right. If a novice can see the issues here... I worry that someone more seasoned has missed these things and still chose to roll it out..Version: 2.0.2

It doesn’t work in USA as wellThis app is useless it doesn’t work in the USA or Canada.Version: 4.0.0

Items that have options are hard to orderAnything that has “options” are hard to order. I just wanted pain scrambled eggs but when I clicked scrambled eggs as my choice of eggs it too me to the option screen to give me the option to add cheese. I didn’t want cheese but couldn’t figure out how to order without cheese. The same thing happened when I ordered a drink. It forced me to the “options” so I had to order with no ice. I also didn’t see anywhere to add notes for special instructions. I wanted to say no butter for my waffles but wasn’t able to..Version: 3.4.0

BadThe App is as bad as the hamburgers. Location Services? N/A..Version: 1.2.2

No options to add notes, thus bringing me food I didn’t want after their CS messed upBeing a creature of habit, when my SO suggested getting IHOP I was all in favor (since I already knew what I always got) but this time (my 1 & only time to try your breakfast delivery) I never got my order. You see I have this problemwith certain textures (ex moistness versus dryness which is like swallowing medicine without a drink), so no matter what I am getting anywhere I ALWAYS have to get (or have) extra sauce/ condiment/ etc. so since they didn’t have a spot for a note on the order I wasn’t able to submit one and so I decided to call the location it said I was ordering from. Also, just in case, I decided to chat with the delivery company (I have screenshots and such showing all the details) to get them to double check...after half an hour of the phone ringing & ringing but never picking up (& yes I did call back) me repeatedly giving the right info over chat & them repeatedly saying I didn’t order through them, they finally found it...right after the driver had picked up the food...VERY CONVENIENT...I even explicitly said if I wasn’t able to get the sauce I didn’t want it, but 5-10 minutes later food shows up exactly as I knew would come dry & inedible. So I wasted all that time, had to work with a company with shady business practices, never got someone on the phone from the location I was ordering from & got inedible food & CHARGED FOR IT. Never eating here again!!!.Version: 3.23.0

Decent App. Needs upgradeThis is a nice app but a few things that need to improve: -Reorders don’t change locations based on your preference changes. It’ll let you change it but still reorders from the same location you last ordered. - It doesn’t let you see your current order in the app. It confirms the order was placed but that’s it. You can’t see it again in case you need the confirmation at pickup. -When I’m playing music on my phone and open the app, it stops the music player *shrugs*.Version: 4.19.0

Needs improvementSeems like anytime I use this app, the order is messed up. Today I selected 6:30 pm as my pick up time. There were problems with my payment card. The card info didn’t attach to the order so it had to put input again. By the time that was done I got a pick up time error. Insufficient time. So then I changed it to ASAP. Keep in mind I selected 6:30, but ASAP gave me 6:31 😂. Went and picked up the order. My fault I didn’t double check the contents. We ordered 2 optional side salads. Those were not there. But the dressing was. So I compared the email receipt agains to stores ticket and the salads are not on the ticket, but they are on the email. Somewhere the system dropped that out. Done. No more. I’ll pick another restaurant.Version: 3.10.0

App works after all, service is weird.The app works fine. However, this is across the app and website, if you place an order there is no way to view it. It will look like you have not placed it, it won’t appear in transaction history, and will not show you the coins earned from the purchase until you pick up your order. That is very bad, you already took my money there should be zero need to withhold the information until I receive the food, especially when we double check to ensure everything we ordered is included as restaurants often forget something. Every other restaurant lets you see the order you just placed, some even show you the status of your order or check you into a pickup parking spot. Unexpected from a chain as large as IHOP..Version: 4.7.0

Stores should be preparedThe app itself works fine for me, but I find it odd that you can’t add a tip in the check out section. Most food apps give you that option. My biggest complaint about this app has more to do with the restaurant itself. If you’re going to allow mobile orders then be prepared for them. I have ordered through this app about five times and not once has my food been ready to go at the time the app promises. I am usually in the restaurant 10 minutes waiting for my order it be bagged and brought to me. This morning they had no plastic utensils other than a spoon. Have you ever tried to spread butter on a pancake and eat it with a spoon?.Version: 2.2.0

Here is one app that can help restaurants loosing customersMajor pains! After so much trouble trying to download, trying to register also having many problems every steps; then after all that you would think that the app actually works that when you did make a payment for your bill and able to earn rewards accordingly!! Well!! WE HAVE TOO HIGH OF THE HOPE THAT THIS APP ACTUALLY WORKS!! It was like after getting chased down accusing we did not pay the bill ; so customers actually HAVE TO BE RESPONSible for your app that’s NOT WORKING to add to that we still need to drive back to pay the bill by using the old school payment!! OMG !! THIS IS THE APP OF A NIGHTMARE!! This evening turned out to be several hours of troubles after TROUBLES!!.Version: 4.0.0

Terrible!I’ve never felt the need to leave a review for an app before, but this one is so terrible I had to talk about it. The app is just plain broken, I try to order and it say “please enter a valid phone number” I already did... SIX TIMES. Then it doesn’t give you an option to go back and correct your info if you had entered it incorrectly, so you have to close the app and start all over. Then finally, when you don’t experience any of those issues the app will just freeze on the checkout screen and you have to close it and start all over again. I tried for about 25 minutes to order food, and finally gave up and just ordered off of Postmates and paid the extra $3 for delivery cause I couldn’t stand this app anymore. Please fix this buggy app..Version: 3.0.0

BadI tried downloading this app to see the menu of ihop while visiting florida i put my hotels zip code in and keeps saying there’s an error? i tried a few different ones in florida and won’t let me see the menu.Version: 4.2.0

What happened to including Canadian’s?We had received Birthday offers and other iHop rewards now as Canadian’s we can no longer sign up and/or sign in, not very friendly.Version: 4.7.0

Why is everything in the U.S?Just in general, it seems like everything good is in the States. Why doesn’t Canada have that much? This really isn’t fair..Version: 2.21.0

Canadians ExcludedTitle sums it up. If you’re in a Canadian city, this app won’t work for you. Only useful for Americans..Version: 3.21.0

Missing certain featuresThe pay system would be a lot easier if you incorporated Apple and Google Pay. You also should add a feature to allow users to tip the drivers. I don’t often carry cash on me and so I have to stiff the driver because I don’t have a way to do it on the app. The receipt is also missing apartment numbers and the note area during checkout is broken, so I can’t add any notes to make sure that the apartment number is included. The local restaurant is not very good at quality control. Several times things are missing or prepared not as requested. I am afraid to order from them again..Version: 4.18.0

Payment and Ordering Big HeadacheAlthough this app has evolved over the years, there are still issues. Using the previous/recent orders only allows you to reorder using the same address. You can’t change it without starting over. Also when it comes to payment, it won’t let you place the order because the option to use a credit/debit card isn’t available. Now I’m forced to use door dash directly to order for delivery. I do have to the ease of ordering and make changes to the items is nice. The app would be great if they fix those issues..Version: 4.26.3

Some nice features but crashesIt’s nice you can continue and order as a guest. I think this is much better than calling on the phone to place a to go order. It’s nice to see what options are available for each entrée and just pick them. However we’ve noticed some of the selections like chicken fried steak cause the app to crash completely and you have to start over again. Also some options like adding chicken or steak to the omelette is not an available option. there needs to be another category where you can just say what you want to add. Because if you order in the store you can add stuff like that..Version: 2.3.3

Pan coins and rewards disappearedI opened the app and like every time I do this simple act I am immediately force to update the app. After the update is completed I come back to the app to find that all of my Pan coins and rewards has been taken from my wallet. My transaction history disappeared as well and show a message that says “The data couldn’t be read because it isn’t in the correct format” I have no clue what that mean nor how to put it in the correct format. All I know is I have recently spent a lot of money with IHOP using this app for the benefit of pan coins and rewards. Is there anyway this could be corrected and compensated?.Version: 4.24.0

????Can’t find nearby restaurants.Version: 2.2.0

Not for CanadaWhy is it even in the Canadian app store? And IHOP doesn’t even had a Canadian website....Version: 2.8.0

Good App, Could be great with some improvementsI really like the idea of being able to place my pickup order through the app. When we call our order in, they can never hear us well on the phone and our order ALWAYS ends up being wrong when we arrive. With the app at least it’s put in plain writing with less room for error if they read and follow it correctly. My major issue with the app is that you can’t relay special requests to the restaurant like you could in person or even over the phone. For example, I always request shelled eggs, scrambled lightly. There is nowhere in the app to specify this request. A comment or special request section might be helpful to accomplish this. The other issue that I have is that our local IHOP’s have specials that we can get if we order in person or via phone. The app doesn’t reflect that pricing, you have to pay the full price. If we are ordering menu items with no special requests, it is otherwise a really convenient app to have!.Version: 2.16.0

Not for Canada.Very frustrating that this app no longer works For the Canadian stores. I have 3 iHops in my city and the says it can not find any..Version: 4.5.0

Usability FrustrationI was glad to see an updated app, hopeful for improvement over my big beef with the old one but instantly met with familiar frustration on my first order. After selecting delivery option and location you’re given the option to repeat a recent order, which overrides both the location and delivery method. While technically you showed the change on the next screen, no one is expecting those things to change so you’re not looking for it until the confirmation screen where it’s front and center that you now have to get your sick self out of bed to go pick up your family order at an inconvenient location. Also, I couldn’t see a way to order just a side of eggs in the menu. And please have a way to see your current and historical orders/receipts. When you go back to the app to confirm the seemingly random location the app picks for your order, the confirmation screen is gone and there doesn’t seem to be a way to find the open order. But, hey, there’s pancoins now. Sorry for the rant but I love the brand and want more for it. Also, I’m sick and it’s cold out. Oh yeah, I tried to leave this feedback directly on your in-app long feedback form but it kept asking me for irrelevant things server name and check number before crapping out on some location field error and resetting the form after I had to do the Captcha thing twice. Ugh..Version: 4.9.0

How does this app have the rating it does?The food is good, the app is terrible! Let me list some of the ways I was continuously tempted to give up on ordering: hard to navigate, hard and confusing to use rewards, if you leave the app the cart doesn’t save and you have to start all over, you have to hunt for the syrup option, pickup time selection was glitchy, it didn’t give me option to add tip, no Apple Pay or PayPal option, and worst of all, if there’s a way to check in to say you’re there, I could not find it. I went to the “contact us” tab to complain, and they even made that complicated requiring that a ton of info is entered before it can be submitted..Version: 4.8.0

DOESN’T WORK IN CANADAUSA ONLY.Version: 2.5.0

Loyalty RewardsI just downloaded the app, it was fine but in the end when I was about to hit pay I noticed there was a button for loyalty rewards, I clicked it and then it stated I didn’t have any loyalty rewards, so I tried to click the button where it states back, but it didn’t work it just stayed stuck, I had to close the app and try again. Also, I tried ordering it thru safari but it stayed stuck on the “confirm restaurant” feature. So not sure but the app needs to be fixed! Thank you!.Version: 4.9.0

Update is a disasterBasically they broke what was working already. The new interface is wonky. Things are findable, but it takes real effort. Past orders — a feature in the previous version — are nowhere to be found. The app frequently shows my local store as closed and unable to take orders, but when I call the store they’re open as usual. And a major annoyance is that it shuts off any music I may have playing when I launch the app. Finally, if I want to contact IHOP for help, I have to enter information about my last visit even if my issue is with the app itself or something other than a past order (which, again, I can’t find any record of in the app). The new menu layout does look nice, so there’s that..Version: 4.2.0

Pickup Time Is IncorrectI placed an order 45 minutes in advance and arrived at the scheduled time. The lobby was full of other people who also ordered via the app. We were all told it would be an additional 45 to 60 minutes. It seems like the logic should’ve picked this up instead of sending all of us to the restaurant at the same time, but it didn’t and there was no communication workflow to let us know the orders were delayed. After more than an hour, I couldn’t even cancel the order. I had to dispute the charge of my credit card. Granted, I did all of this as a guest user in the app. I didn’t sign up bc iOS didn’t detect the contact fields at signup and there’s no alternative login option (Facebook, Google, Apple). As a guest user, I should still be able to track my order, though. Instead, I just a received a noreply confirmation with no contact option for a service issue. The app is clearly designed for function over experience..Version: 3.35.0

Limited customization of Omelette sidesApp Functionality is good but in terms of options for the omelettes which I only order every day, there is no option for me to upgrade to a Belgian waffles or French toast for the omelette. Sometimes I would like to upgrade to those and the only options I can choose from are a limited selection of pancakes. This really needs to be fixed. I’m deducting two stars for my review due to the limited availability of upgradeable sides for the Omelettes. When the functionality is added I will amend my review to 5 stars..Version: 3.34.1

Fix the ordering issues on the AppWhen you place a order you can select a location but it will always revert back to your favorite location once you are about to check out. Which will cause the order to be processed to your favorite location even if you are not there so you have to manually check it more than twice to make sure the app doesn’t put the wrong location and take your money. I don’t order for delivery anymore because it often bugs out and glitches making the third-party drivers not see who the order is for. My advice would be to order the food , check the right location, and go in the store yourself and pick up your food because they need to reprogram this entire system..Version: 4.7.0

Needs improvementThe IHOP app is a good basic food ordering app but does have a few places where it could be improved. One place is to add in customization options other than the built in options. You could incorporate a note field where you could write in any type of customization, for example if you want real eggs as opposed to powdered eggs you normally have to ask them at IHOP to make that change but there’s no place to do that in the app. So no customization of any options that you would normally be able to make it a store can be done..Version: 3.34.1

The worst!This app is the the worst! You cannot ask for anything “special” on your food items. So you are stuck with whatever the developer decided was the necessary items for a hamburger etc. If I go into an app an click “recent order” then order everything exactly as I did previously then I feel the it should be exactly the same. The default is for the customer to pickup the order. So if you want it delivered then you always have to change it to delivery. This is ridiculous. Of course nobody from my Ihop answers the phone. Good luck y’all..Version: 3.25.0

Still problems with the appUpdate: It doesn’t recognize my password. It also won’t send me an email to reset my password. It also will not let me create a new account with the email address I have because an account already exists BUT somehow if I order online as a guest with a phone number it’ll text me and THEN the app recognizes my password and email Historical: Tried this order a few times and there was no obvious way to add the tip. Also I asked for curbside and put in my car info but when the order was complete it said go into the store and identify my pick up? Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest.Version: 4.12.0

No Canadian OffersI don’t get why this is on the Canadian App Store either. There isn’t an option to select any Canadian cities which you need to redeem offers. I am no longer getting any emails since they switched to this option. No birthday coupon. So stupid!!.Version: 2.8.2

Needs workI’m an app tested I see other write they know testers and I did a 3rd grade level tests and founds bugs that would never come out an an initial release. Tested App and Mobile site in Safari iOS Some pancakes don’t let you add or double their own toppings so you can add it, ??? Kind of big deal when pancakes is the only section I tested. When checking out makes it seem as paying now is an option, it asks you but it’s telling you. Has a a fun button that does nothing. Doesn’t change the screen or tell you anything but from what I found the Pay Now button is there for decoration with no action tied to it, it already checked the fields have value or not if you don’t push it. You add payment info (4 fields) and just use the check out at the bottom and that works. But what happened the 3 times I hit the Pay Now button above that did nothing (didn’t charge my bank 3 times right?!!?) Nope it didn’t do squat. Why did I hit it 3 times first I though thumb was dry then I saw the second didn’t do anything wasn’t my thumb, 3rd well I had to 😐 for fun. Hopefully the store throws in the extra blueberry that couldn’t be ordered after all that free testing. Overseas developers you’re welcome..Version: 2.6.2

Lots of room for improvementI ordered delivery through the app. First problem is that it says tip $0.00. I looked everywhere to add the tip, but it wouldn’t let me. So I plans the order and hoped I could add afterwards. Nope, not allowed. I called the restaurant to see if they could adjust on their side. They couldn’t. Then there is no way to track the status of the order. I placed the order at 12:07 pm, it is currently 1:25 pm and we still don’t have it. I tried to call and the person who answers was extremely rude. She was bagging it up then. But the original driver was not there to pick it up. I don’t even know how many Driver’s have cancelled. I drive for DoorDash and UberEats and I refuse every order unless there is a tip because $3.00 isn’t worth it all. We have Covid and cannot leave the house. So yeah, all around now I am also extremely frustrated with this whole experience. I won’t be using the IHOP app again, unless I can tip my driver and track my order..Version: 3.34.1

App needs to be updatedI am very frustrated with this app. It does not let me remove items from the cart once added. It also doesn’t automatically update pancoins. And it won’t let you cancel any orders nor see the history of your orders. I just spent way too much thinking I could just put it in the cart and delete the other one. It should go to a second step before actually ordering and you should be allowed to delete orders in your cart. Very disappointed by this. Tried to call the stir for a refund but the manager isn’t even available as usual..Version: 4.16.0

IncompleteI loaded and used this app for the 1st time yesterday. Placing the order was easy peasy. I think what’s missing is an option in settings to view your current and past orders. Upon placing the order, I received a text for the timing of my arrival and curbside delivery. The link took me to the details of my order within the app. I waited for more than 20 minutes past the ready time indicated and had to call the store to let them know I had been waiting at which point the server came right. What might be a better option is changing that text to letting the store know the customer has arrived. However trying to find that message again searching through the app was unsuccessful. Not a bad app at all. Just needs some enhancements..Version: 4.25.0

Cannot make account if in CanadaDoesn’t allow Postal codes...Version: 4.14.0

Restaurant ordering system downSometimes I go to order and build out my (family) choices, then only when I get to the very end it says the restaurant (the closest to me) is not accepting online orders. I tried calling the restaurant to ask about this and they sounded like they had no idea what was going on but said they would "reset" the ordering system. I waited ~5 minutes and still was unable to order, so we all ate frozen waffles at home instead of spending ~$50 for a family breakfast at IHOP. This obviously shouldn't happen -- presumably IHOP has data and monitoring of its systems and could find some way to alert a store manager when their system is down, or auto-restart the system, or better yet fix them so they don't go down in the first place..Version: 3.25.0

American OnlyApp is only for Americans….Version: 3.33.0


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