Medisafe Medication Management App Negative ReviewsMediSafe Inc.

Medisafe Medication Management Negative Reviews

4.7
4.71276 star

Total 57 Negative Reviews

Medisafe Medication Management App Complaints & User Negative Comments 2024

Medisafe Medication Management app received 57 complaints, negative comments and reviews by users. Have you ever had a bad experience using Medisafe Medication Management? Can you share your negative thoughts about medisafe medication management?

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Medisafe Medication Management for Negative User Reviews

CrashesCompletely unusable. It opens to the “Which new feature” screen and won’t let you bypass it. But, when you click an option it immediately crashes..Version: 8.2.01

Needs a bug fix. Otherwise greatI’ve been using this for over a year now and it has improved my adherence remarkably. I travel a lot and the one big glitch is the time zone change. It regularly doesn’t work, for example, if I travel -5 hours it doesn’t recognise and I take my meds as usual and just click the taken. But when I return home, i accept the “stay in time zone” and it revert to -5 hours!! I then have to manually go in and change the times back. As I do this regularly it really gets annoying. Please do something to fix this annoying feature..Version: 5.4.1

DisappointedI expected to receive some sort of alert sound, sending a txt doesn’t work for m.Version: 8.2.01

Doesn’t workI paid the $55 for the full app but the measurements for mood and pain only randomly save themselves and won’t save every day. The measurements would be great to track how I’m doing and discuss with my doctors. It also has a great diary feature that will also only save when it feels like it. I lost several important entries. I contacted the developer and they told me they had fixed it and I was to use a different email address and close and reopen the app. I did all of that and when I opened it again, things that had been saved, no longer were so the app seemed to function even worse now. Despite me contacting them several times, I have not been given any idea if they can fix it or not. The pill reminder works for me but that part is free. The premium features were unreliable for me. Another reply advised me that I could use measurements to help me and it made me realize they weren’t on top of things since I contacted them to say the measurements weren’t even working properly for me. (That was even more frustrating) I also couldn’t get the pharmacist videos to work for me. Another great option... if it works. In theory, the app is great but it’s not working for me and I’d encourage people to look for other options despite Medisafe being #1 rated. If they can assure me the bugs have been fixed, I’ll buy it again. I’ll write a positive review but I’m not satisfied with the customer service either. I have found it to be very frustrating because this app should give me what I need but it isn’t as advertized..Version: 6.5.10

Version 6.2.8 CrashingAs an app I use on a daily basis I have noticed over successive update that it has slowed considerably. Load tines have increased and today with the latest update it hangs on loading and eventually crashes. I have a new iPhone XS Max and the latest iOS so let’s rule me out me the culprit. I also wonder why so many updates that seemly add no functionality - I would guess (and it’s only a guess) the app developers aren’t competent. It looks like they use Agile and build fast and release quickly. Maybe a more measured Waterfall approach to development would yield a more stable app. Sadly quality seems to be on the decline for this app..Version: 6.2.8

I Like This App, But…Just today the developers cut down the number of free measurements from 6 to 3. Perhaps the 6 measurement model was not restrictive enough and was not pushing folks to pay the fee for the professional version. I only discovered this when I went to change one of the accessible measurements. I turned one of the 6 off and added 1 other. When I clicked to exit the settings is when I was informed via pop-up that the limit was 3. Now, this restriction in and of itself is not terribly bad considering I can do all of the measurement manually in the native health app. Nearly all of the health data I port to the health app is via Bluetooth enabled devices. Although it would be nice to add some missing data through this app from time to time, I have absolutely no need for any of the other features offered for the $40 annual price tag. To make this app really useful it should allow as many measurements as the user wants to have access to. Measurements which can be manually added through the native app should not be a pay-for in this app. I am sure there are many folks who would pay a premium for multiple users. The rest is fluff. I’ll use it for a while for mes management but will continue to search for something else..Version: 7.2.20

Useful but a little klunkyUseful app for tracking meds. Not that intuitive, but does the job once you get the hang of it..Version: 5.1.9

Please adjust notification sound levelOkay this app is good, but please for the love of god make the reminder sound quieter if AirPods or headphones are attached. The sound is fine when coming out of the speaker but blasts my ears if I have my AirPods in, there’s no way to adjust this in my settings. Also would be very beneficial to be able to set up a max dose in a given time frame ie. pain meds where you can have three pills in a three hour period..Version: 8.0.20

ReviewJust implemented and down loaded. Experimenting as not fully recovered Happy so far with follow up etc. will review later. Thank You for your support. Regards. Thanks.Version: 8.2.01

Keeps giving black screen dangerousI think I installed this three times now. It’s important to have an app that works as I get extreme brain fog. All ok for a while then suddenly even though reminders still make a sound and show a preview the app will not open and all I get is a black screen with a white line at the bottom. The same thing happened on all attempts to use this app. It means I can easily miss a dose or overdose which is stressful as I need to take multiple medications. I use an iOS 13 mini. I do not recommend using for this reason. Otherwise when it’s working it’s fairly good..Version: 8.3.41

It works?It spams you A TON if you don’t tell it you took your meds, but it’s really hard to use and doesn’t let you set a certain time per day (eg. take at 9pm on sun-thurs, take at 9:30pm on fri-sat) and it’s almost impossible to navigate. Really confusing and is far from user-friendly, but it does the job. TLDR; Confusing, REALLY confusing, but works..Version: 8.1.0

IPhoneApp is not opening on iPhone.Version: 7.2.11

Pratique quand l’application marcheDommage j’adore cette application mais malheureusement elle est toujours buggué, à chaque semaine et je fais les mises à jour et c’est toujours un écran noir qui apparaît donc incapable d’aller dedans. Ça sonne j’essaie de l’ouvrir pour dire que j’ai pris mon médicament et l’application ne rouvre pas …. Vraiment de la m…….Version: 8.3.31

It look’s pretty good but,,,It looks pretty good. It seems to work well and it recognises the medicines that I’m putting in and give me options around time for dose and size of dose. However, when I enter that I have taken tablets it somehow keeps giving me reminders for the same tablets. I also cannot easily advise that I have taken some late and therefore need to automatically reset my schedule. That is causing confusion and I think perhaps it’s aimed at somebody slightly younger than I am. The problem I have is it people of my age that need the most help in the space so I wonder why the developer cannot make it easier to use. Perhaps a tutorial?.Version: 8.2.01

No support!!!For several months I have been having an issue with logging into the portal to see “how I did last week”. I got to the point where I submitted the requested screenshot and from ten I have heard only one thing, one time and that is that this function is not a priority and no time frame is available. It is a main feature of the app!! It means I can more easily show my treatment team how I am doing with my meds! The app itself works fine but it is severely impacted by the fact that this included functionality has stopped working. I have submitted several follow up emails for any possible update but apart from the auto response they have not even had the courtesy to reply..Version: 7.1.40

A Very Tight Piece of Kit…(Actually, It’s a Digital Dumpster Fire!)I’ve been searching for a solid med-tracking app for a few years now. My casual perusals became much more serious and focused when I was diagnosed in August, on the same day, with Stage IV cancer and diabetes. I need an app that will remind me, inform me and, if necessary, rat me out. Medisafe fulfills my brief nicely. It does exactly what it says on the tin. I love the inclusion of a functional native watch app, this greatly enhances the utility of Medisafe. My only wish, is that Medisafe was a 3rd party data source for the Siri watchface - that would definitely put it in a much higher orbit! *UPDATE 9 APRIL 2022: I have completely given up on this app. MediSafe has become too unstable to run on any of my devices. At this point, the only consistent feature of this app is that if it’s launched, it will surely crash. This is far from ideal for a mission critical, paid for application. My numerous attempts to interface with Tech/Customer Support to a successful resolution of the issues had yielded no positive results. I now voting with my feet and my wallet — taking my money and my attention to Pill Alert (an app that ACTUALLY WORKS!). Please heed my warning and Run Away!!!.Version: 8.0.15

Sort of worksThe app kinda works, it produces reminders, counts pills, etc. But the ability to mark off your doses without opening the app simply doesn’t work. Swipe down or left on a reminder and you’re offered the ability to mark doses as taken. Select that option and it appears to be done, but when you review your calendar in the app on a future occasion, you’ll note that none of them are marked as taken. I know that I can just open the app to mark them off, but if I use the functionality that is supposedly there, I want it to actually work!.Version: 6.5.12

Great in some waysFirstly, this app is loaded with features. No complaints there. However, it's a bit bogged down for the average user. It's not as easy or intuitive to navigate as an app should be for people who need to take multiple medications multiple times a day. Taking into account that people taking medications might also have some degree of brain fog or mental impairment either due to the condition or as a side effect of medication, an app aimed at this demographic should have its core features easy to access without having to tap through multiple menus repeatedly. The process for adding a medication, for example, could be simplified. I see this app advertised as #1 recommended by pharmacists, but what about the people who are actually using the app? The interactions checker is phenomenal from a pharmacist's or doctor's point-of-view, but easily being able to add and record doses, as well as being able to view monthly calendars, would be a great asset to users. In the end, making an app that's easy to use is the best way to ensure patients actually take their meds. This app could easily be 5 stars with just a better interface, because it truly is a fantastic app. Just not as practical as I'd like. P.S. I'm unsure if there's a way to turn off the weekend "extra help" notification..Version: 7.3.01

Glitchy, poorly synched appI downloaded this app to keep track of my child’s medications. My husband and I both had it on our phones so we could both keep track. When I tapped that I had given meds, I always got a notification that meds hadn’t been taken as scheduled. Now I’m being told that I need to purchase the app in order for it to continue to work. There is no purchase option in the App Store. I will be finding a different app to keep track of medications. Definitely wouldn’t recommend..Version: 6.5.22

Close but not usable for meThis app is so close to being exactly what I need but not close enough. I love the pill box interface but I don’t take pills four times a day, I take them six times a day (with breakfast, mid morning, with lunch, mid afternoon, with dinner and at bedtime). As it is now this app forces you to organize your pills into four predefined boxes. It needs to allow the user to set the number of boxes, define/name them and also to set a time range for each one vs a set time. I don’t eat lunch at exactly the same time every day so a reminder going off at exactly 12pm -hit snooze- go off again, etc. would get very annoying really quick. Users also need the option of making a pill “skipable” when they set it up. Not every supplement I take needs to be taken daily. My background: I have a rare autoimmune disease that I am trying to reverse naturally, using numerous supplements as part of my healing protocol. Some must be taken on an empty stomach, some with food, some once a day, others multiple times. The app as it is now is unusable for me. I am currently using Pills Ping because it is the closest to what I need though I do like the look and pill box interface of this app much better. If the above changes are ever made I will definitely switch..Version: 5.5.4

Self recommendations are not praises.I accidentally messed up the reminder for the application quanity, time & dosage. Can’t fix the entry back to it's original. This app is an acutely rude and annoying especially when you are working on app just as important, and it will not let go of the reminder regardless. I must admit I don't like the app. It is by far too confusing. I am male, caucasian, speaker only english. My app is running on iPhone 13 pro max. 𝓙𝓱𝓸𝓷𝓲 𝓗𝓲𝓷𝓰 ♿.Version: 8.3.41

Very helpful, one suggestion for +1 starFirstly, I have been using this app every day for many years. There have been little frustrations here and there with the user interface, but I can’t recall having any issue that resulted in me missing any of my multiple, daily medications. I have mistakenly taken medications at the wrong time, or more commonly marked the wrong one at the wrong time, however. *** My suggestion is: give an option to set and display the reminder times in 24 HOUR clock. For my “every 12 hour” meds this is a more easily readable, quicker, accurate and visually apparent time reading. *** Too often, due to having phone muted for example, missed the three alarms for 10:00 AM med, I remember after meeting at 11:12 take it and mistakenly tap that I took the 10:00 PM med b/c it’s first thing I see. Here’s the issue: I do not get my alarm to take it at 10:00 PM. If it displayed 22:00 that would be very visually obvious to me. Also some UI text is very small..Version: 8.0.12

Cannot cope with 1/2 dosesWorks great until you are taking half a pill once daily - then it is useless :(.Version: 6.3.2

5 years, was once great, but now I’m doneEdit: I’m not going to delete my earlier review but I wanted to change my rating. I’m still having glitchy problems with the app connecting to Apple health but the folks at customer service have been wonderful every time I’ve contacted them. They are patient (even when I leave a crap review) and seem to actively want to help me solve the issues I’m having. This used to be a good app. Every update in the last year has made it worse. And now, I can’t even contact you for help because as soon as an email address is in the “to” field the send arrow disappears. And I can’t upgrade to premium for a month to see if that helps. And I can’t send a report of 4* years of measurements for reasons I can only guess at. And I can’t send a report of the new health trackers for the same reason I can do desend a help email. The send arrow disappears as soon as I type an email address. Do not tell me this is an Apple problem because if you are operating on an Apple platform, you have to keep up with them. Not the other way around. I wish there was a way to not lose 5+ years of information when I delete my account but apparently there isn’t..Version: 8.2.10

Disappointed!I am disappointed with this app because when I installed it I thought, brilliant this is just what I’m looking for. Then much too my surprise at the end of the month all my medication for the following month had disappeared. Which means that at the end of each month one has to input ones medication for the following month all over again. That in my opinion is one hell of an inconvenience, hence only two stars. In fact I am going to uninstall this app and just use the alarm clock app which comes with the phone. I won’t be able to input much medication information, but the reminders are what I really need..Version: 8.2.11

Different options for schedulingThis app has actually been working great for me, but I have one issue. I would like the option to schedule for specific times in between doses instead of at specific times of day. I take stimulants for ADHD and need to take them 4 hours apart. I don’t always wake up at the same time every day to take the first dose at the “regular” time, so I constantly have to remember that my next reminders are going off too early so I don’t take it too early (and then need to remember later when to actually take it on time. Very hard for an ADHD brain.) This could potentially be dangerous, like today I took my first dose 1.5 hours late, forgot about it, then took my next dose “on time” according to my alarm, which means I took my next dose 1.5 hours too early (and now my head hurts). It would be great if I could schedule how many doses a day, how much time in between, and when I’d like to start them in the day. That way if I take my first dose later than scheduled, all the next reminders are pushed back by that same amount of time too..Version: 6.1.1

Wish I hadn’t wasted so much timeMy intention with this app was to both use it for reminders and keep track of my medications long term. After using it for months, turns out to can only go a few weeks back to view history. Very disappointed that o spent money on this. The reminder system is good if that’s all you want it for..Version: 7.2.30

NEEDS MULTI-DEVICE SYNC!!!PLEASE figure out a way to SYNC multiple simultaneously logged-in devices: 1. Regardless of whichever one I have with me, I can enter that I’ve taken my pills or said my mantras or tested ny blood glucose at the moment I’ve done it, rather than having to rely on memory to know, later on, that I didn't skip a dose —this being the point of having such an app on my phone; and 2. Allowing multiple devices to be logged in simultaneously will allow a “significant other” to help me out with calling to remind me to do all those things that I might miss if I rely only on my ability to respond to a sound my device makes at me, since I can’t record an mp4a file and have your app play THAT sound when it gives an alert sound, so it doesn’t blend in to all the other alerts; and 3. Allow your app to access ANY alert sound so that I can record an mp4a and have the app say, in my own voice, “TAKE YER PILLS, YA OLD COOT!” so I’d know it wasn’t just some other app alerting me to the no doubt salient fact that I just drove past my favorite cafe and it might possibly be fun to stop in, since it IS approaching suppertime, after all...etc....Version: 6.2.10

Notifying MedfriendI love this app. Due to poor mental health and some other psychological/neurological issues, I take different medications all throughout the day. This app has really helped me keep track of what to take when. And having my best friend as my Medfriend, also keeping track of everything, it keeps me accountable! My biggest problem with the app has been a recent bug but an annoying one. Every single medication sends an alert to my Medfriend saying that I haven’t taken my medication, even though I’ve logged that I have taken it. Every medication, every single day. If this bug could be fixed asap, I would gladly give this app 5 stars. But since this is quite the significant glitch… I’m giving it 3 stars.Version: 8.1.20

Not easy to interpret your useDoesn’t allow to set times that I want to take meds, pre-sets for me. Hard to interpret the data of use which is what I want it for.Version: 6.3.3

Reports don’t work - bad supportThe features of this app are super cool and would be helpful if they all worked. The reports won’t send or generate and the app’s support team don’t respond to messages..Version: 8.3.04

Support is non existentI have loved this app. I can no longer fully recommend it because of the lack of support. I put in a request for support. The only response I got was that every few days I would get an email asking how I was, and that if I no longer needed help that I should close the ticket. I would respond that I still wanted my request addressed- but same email would arrive a few days later I finally asked that they close the ticket as it was obvious that I wasn’t going to get support Phyllis.Version: 8.3.03

Watch integration is brokenThis is a good app and I use it every day, but the watch integration seems to be broken. Every day at my medication time my watch notifies me to take my medication. When I press the button on my watch to confirm having taken my meds it doesn’t log on the phone app, and I then receive two more notifications ten and twenty minutes later, until finally I open up the phone app and mark it there instead. Kind of defeats the convenience of having the watch app integration..Version: 6.7.38

Was great!! Now issuesThe app was one of my favorites I have ever downloaded for any reason!! I have used this app for the past year without any issues, the functionality is great and it’s easy to use. BUT, recently on a business trip that took me through several time zones (never an issue in the past) the app crashes. It asks if I want to save the new time zone as usual but when I try to make a selection it simply crashes. I reached out to support and tried uninstalling and reinstalling the app but still it does not work. Even after I got home to my original time zone, now my medications are scheduled incorrectly, the details say scheduled at 7:00am but then the reminder doesn’t happen until 9:00 am. I don’t understand this issue at all and have had no assistance from support so unfortunately after a month of waiting for a resolution to this issue I have to find a different app and start all over putting my info in. It’s very frustrating and I am disappointed since I really thought this app was the solution for my needs. Alas, it’s not..Version: 6.2.14

Not secure huge flaw!Whenever I’m late taking my meds, I get a handy notification on my Lock Screen on my 6s. If I tap the notification, it opens the app so I can mark down that I took my meds. However, this unlocks my phone without a password or fingerprint leaving it unlocked to anyone that knows this. This is a serious error, especially since this was a recommended app in my health app. My lock screen weather alerts do not do this…it requires a password or print when I tap on my Lock Screen. This is ridiculous! Uninstall and find something better or leave your phone totally vulnerable..Version: 8.1.21

OK, but not greatWhile it helps me remember to take my prescriptions, the interface for the app seems confusing and even convoluted at times. Several times it’s felt like there were several separate groups working on developing different parts of the interface, but they didn’t talk to each other. For example, the add-on information about heart health is great, but it seems stuck in the middle of something else. It also seems to pop-up whenever it wants to. It feels like the heart info team didn’t talk to the other teams. I have one Rx that I’m supposed to take 1 or 2 tablets/dose. I’m reasonably sure that there’s a way to enter that into the app, but I’ve given up. It’s common for drugs to be prescribed that way. It should be simple and obvious. It shouldn’t require several trips through the documentation. It doesn’t help that the documentation reads like it was developed by yet another team who weren’t talking to the other teams. Or that confusing features weren’t actually fixed and clarified—it seems like the documentation was intended to put a band-aid on the UI and to explain at length things that are basic to the app. Please, please, please start over with a focus group who aren’t familiar with any part of the app. Give them simple tasks. If it takes too long for them to figure out how to complete the task, the users aren’t dummies. The app needs work..Version: 7.2.43

Not a single “Medfriend” notificationWe installed the free version of this app on my child’s phone before they left for college so that we could be sure they were taking their lifesaving medication regularly. I was set up as the “Medfriend” to receive notifications if their meds weren’t taken on time. In the nearly 2 months that it’s been installed not once I have I ever received a notification. I contacted the developer and was instructed on numerous things to try to fix it. None worked. I was then told to send an email from within the app. I’ve sent 2. It’s been radio silence from support for a month now. Had this app worked as designed I fully intended to purchase the premium version so that we could add my spouse as the other Medfriend. As such, I’m about ready to delete the whole thing. On top of the notification issues it takes forever to update in the app when my child has taken their meds. It’s incredibly inconsistent. I’ve had it take anywhere from 20 minutes to 2 hours to update. So we’ve resorted to having my child just text us they’ve taken their meds. The app was supposed to give a little extra independence to my child from having to contact mom and dad on a 2 times daily basis. Super disappointed..Version: 8.2.0

Ultimately disappointedI paid for Medisafe for almost a year, I definitely understood the value of the reminders and the convenience of a place to store information about my medications. Over the past month it became “buggy” (reminders going off at the wrong times) and I didn’t find it particularly intuitive in terms of managing the notifications. The customer support side was very weak (I could perhaps be harsher on my choice of words, but I will stick to “weak”) I have recently cancelled my subscription and deleted my accounts and will look for alternative providers. The basic proposition is very sound..Version: 8.3.40

ScannerNeed a scanner that uses OCR to translate meds into text - especially for seniors to keep app function simple.Version: 8.0.22

Good but could be betterI definitely find the app helpful, but I really wish I could have it on my iPad and my iPhone at the same time. Surely they can be linked? I don’t always have my iPad with me, but I like having there. I need it on my phone during work..Version: 7.2.02

Been having a BUG for a whileI love this app, it’s super useful. It helps me keep track of my medications and greatly helps me to remember, since I have a pretty bad memory. Although, I have been having an issue for a few weeks now.. I didn’t write about it sooner cause I can still use the app (with a temporary fix) if I restart it, but it’s been kind of bothersome (to put it in perspective, I use the app twice a day, every day. And it happens every time) so here it is: When I launch the app, I just get a black screen, nothing loads, it just stays like that. To fix it temporarily, I exit the app, close it and launch it again. At which point, it then loads normally and I can start using it. I was thinking maybe other people had that issue too so it might get fixed, but it’s been 2-3 updates and it’s still happening so here’s my bug report. EDIT: Oh I forgot! I use an iPhone 7 Plus with iOS 15.7.3 Thank you for your time, I’ll try to remember to change my review if the issue gets fixed in a future update :).Version: 8.3.21

Constantly inaccurate medication amounts left!I’m so fed up with this app and will not be renewing my subscription. I’d heard good things about it, but it’s actually not fit for purpose other than a reminder to take your medication which apple health now does anyway! What I wanted it for was reminders for when I was starting to run low on my vital prescription meds and therefore needed to order, but I’ve found that despite putting in the number of tablets I have it then doesn’t update the amount I actually have i.e. the number should surely go down each time I take my meds. This means I have to go into the app every couple of days and adjust the amount of tablets it says I have left because it’s incorrect. So frustrating and hardly helpful or indeed doing the job it is intended to do. This has resulted in me ordering my medication late and therefore not having the medication I require! DO NOT RELY ON THIS APP TO TELL YOU HOW MUCH MEDICATION YOU HAVE LEFT AS IT CAN NOT COUNT!.Version: 8.2.01

Lock Screen Widget Removal…Why?.Version: 8.3.33

Everything disappeared after 2 yearsI liked this app and had been using it for nearly 2 years and was able to use the report section to look back at previous dates. Everything worked fine until last week when the report said nothing has been entered. All my data had disappeared. I emailed support 3 days ago and have not received a reply. I tried to delete my account in the ‘manage account’ section and it only allows to change password, so I just deleted/changed my personal details as I can’t delete my account. Annoyed to have all my data vanish after using this app for so long.Version: 6.7.21

Customer service is terribleI have been using this app on my iPhone for a very long time and I don’t know what changed, but my history on my app is gone. I have contacted customer service through email for almost a month - multiple emails - and through the chat on the website and I am not getting any help. The first email I got back said they hoped they answered my question when they hadn’t sent any answer to my question. After I reminded them that they hadn’t answered my question, they suggested using the report tool. I tried the report tool and it only comes back with a network error. I let them know about the network error and I have had no response since. It’s been over a week since I sent it. I tried the website on my computer to see if I would have any luck - the website doesn’t respond when I click on the dates. I tried the chat and no one was there. My advice - if you use this app, back up whatever you enter into it somehow as the report feature doesn’t work and no one is there in customer service to help you. I gave the app 2 stars as it does track meds and times that you take them. I would have given it 4 stars before all of this happened and would give it no stars now, so this is an average of the two..Version: 8.3.21

Poor support and poor applicationI have been using this app for a few years now. Recently I had a problem with a medicine that disappeared after an update but the reminder for that medicine kept coming up. As soon as I clicked on the reminder the app crashes. I contacted support and they said that they would get the developers to look into it. Over six months later I chased this up and I had no reply at all. In the meantime the app has stopped updating the amount of pills I have left. It’s also not updating the pills when I add more. It doesn’t retain the counts correctly if you skip or intake pills. They have offered no support. This is my last attempt to get them to take notice. I have to go to a different app now because it’s made me order tablets I didn’t need and I’m dreading running out of tablets because it’s not accurate anymore..Version: 8.1.20

App failureOpened this app on Wednesday, and the meds were all mixed up including time and quantity. I take over 16 meds a day at different times. I can’t afford to have this happening.I am a 80 year old senior and this was I the best program for me and anyone else who has a slight memory problem and take multiple meds at different times. Should I delete the program and start over again or search for a different program?.Version: 6.5.10

Stop workingThis new version it stop working Better have it fixed iPhone X iOS 11.3.1 The app doesn’t event starts.Version: 5.7.0

Good except way to many updates.What is the big problem with updates you ask. Well if you use an Apple Watch to mark your dose if the phone app has had an update then it is impossible to record the dose on your watch again till you have actually opened the app on the phone and watched it spin its wheels while it updates. Only then can you use you watch again. This is totally inconvenient if you have your phone in another location in the house or out of the way in a restaurant and suddenly find the app no longer acknowledges you have taken you meds..Version: 8.1.20

This app hasn’t been workingThis app hasn’t been working properly for 2 days now. Every time I open it, it freezes and I can’t mark that I’ve taken my pills!!!.Version: 8.3.02

Reporting a Bug Is Too ComplicatedI like this app & use it daily. It’s reminded me about the kind of medsI might forget to take. It’s not totally intuitive/user friendly for me, and my computer skills are adequate. Recently, I got a targeted questionnaire about drug coupons in the “For You” section if the app. I answered the questions, got to the end & hit Submit, and got an error message with “Try Again” as the only option. I couldn’t exit out, couldn’t backtrack to a point where I could close the section or the app, and thus couldn’t get to the Help&Support option. I went to the developer’s website which advised the same steps within the app. Shutting down & reopening my iPad was the only option that reset the app. When I went to the Help section, it advised me to email the developer from within the app. The instructions were so complicated that I finally gave up. So this is a review & bug report combined. When it works, it works well. When something unexpected happens, it’s not ready for primetime..Version: 8.3.20

SetupHave iPhone 13 and can’t get the setup calendar to change my birthdate to something other than todays date..Version: 8.0.22

MedisafeThis is a great app, except when it slow or crashes. it doesn’t seem to be iOS 17 ready. it just needs to be updated again so users that have updated to iOS 17 have a smoother experience.Version: 8.3.42

Difficult using with Apple WatchI like this app, having used it for a while, but I wish the issue I have using it with my Apple Watch would be resolved. Most of the time when I open it on the watch, to mark the meds taken, it buffers & then they do not appear, so I have to do it on the phone anyway. The same issue does not necessarily appear when adding adhoc rather than scheduled meds (or other apps on my watch). Though sometimes it duplicates then, so they appear 3 times in my record..Version: 8.0.23

One step away from deletingHave used this app for quite some time now, and have more or less enjoyed the improvements and enhancements. Along with the improvements, I’ve also seen the app become noticeably slower and buggier as its complexity increases. I lived with it though, because I came to depend on its core functionality. I have - until recently - considered Medisafe a 5-star app. Now…I feel I’m being overly generous with two. Then the app began intruding with messages about adding rheumatoid arthritis. And I DO mean intruding. Every time I opened the app to do something the RA massages would overlay the screen and I couldn’t dismiss it. Then the ‘spinner’ would appear, and the app was effectively locked up, and all I could do was kill the app. Over time the RA massages stopped appearing, but the spinner appears now every time I open the app, and takes several minutes to disappear, though at times I’ve had to just kill the app because it stays locked up for so long. Now that the iOS Health App will track my meds like Medisafe does, I’m considering deleting it. I’ll try this latest update, but if it don’t fix this unresponsiveness I’ll have to take that step. Really hate to abandon an app that I’ve come to trust and rely on, but I just can’t deal with how poorly the app works of late..Version: 8.2.0

Good, but needs workI need a reliable medicine counter because I am taking a dangerous PRN medication at the moment that is vitally important to record accurately. I can do it with this app, but it takes a lot of fiddling. There are no reminders when the time is up before you are able to take another dose. It is difficult to record doses of PRN medication as well - sometimes it works, other times it doesn’t, and you have to go through and adjust things manually. This app would definitely not be suitable for someone suffering dementia. If you have dementia, for your own safety, find a different app which allows you to keep up with your PRN (ie ‘as needed’) medications much more easily, or you’ll run the risk of overdosing or not having an accurate reminder system for when your medication runs out..Version: 8.0.15

Good Reminders, Poor Data AccessI started using this app partly as a way to ensure I didn’t miss my medications, and partly as a way to provide data to my doctor to help balance my medication. This app does an excellent job at the first task - I have not missed a dose since I started using it. Unfortunately, I have just discovered that there is no way to get detailed data out of the app that’s older than a week, and no way to view historical data older than a month. The generated PDF report will only list if you took medication on a particular day, but does not report the time you took it. And since I can’t view info older than a month, I can’t even manually get that information. So at this stage I feel I would have been better off using an alarm and a spreadsheet..Version: 6.2.4


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