Ingress Prime App Negative ReviewsNiantic, Inc.

Ingress Prime Negative Reviews

3.57551 star

Total 134 Negative Reviews

Ingress Prime App Complaints & User Negative Comments

Ingress Prime app received 134 complaints, negative comments and reviews by users. Can you share your negative thoughts about ingress prime?

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Game simply doesn’t workThis game used to be fun. Back before they replaced a functional app with one that doesn’t work. 90% of the time the portals won’t load before the game crashes. And it crashes all the time. The game is broken, and Niantic doesn’t care..Version: 2.47.2

It's not badPlay this when Pokemon GO servers are down but it's not GO though so 3 stars.Version: 1.103.0

Worse than previous versionIt looks really slick, but this version is very hard to use. It will consume battery faster than any other application I’ve ever used and get about 1/3 of the battery life as the previous version. Recharging is much easier in this version, but attacking is entirely too difficult. Hard to fire, hard to see what damage is occurring, and most attempts at attacking yield “scanner communications error”. Much worse experience than previous..Version: 2.11.2

Start up soundsWhen you start the app you are greeted with what is normally full volume start up music / location message need a setting to disable this start up sound.Version: 2.48.2

Created by amateurs, released by retardsIf you’re in to gameplay, don’t bother - this version has much less functionality than the previous one, is still full of bugs, was forced upon players because of an error in dates, and has become pay-to-play . . . . If you’re into pretty graphics, high data usage, and high battery usage, this is the one for you 👍🏼.Version: 2.11.2

Had to wipe & restore my iPhone 6S+ to get it to workFor a couple months Ingress Prime has not been working on my iPhone 6S Plus. No amount of resetting my iPhone or reinstalling the app or iOS upgrade would help. Finally I wiped all the content of my iPhone and restored via a backup yesterday. It took all day to restore via iCloud but Ingress Prime now works..Version: 2.56.2

Forfeit your privacyThis game requires a log in with either your Google, Facebook, or Apple account. If they allowed an independent login then I would try it, but since they don’t—delete!.Version: 2.52.1

Must do betterThe iOS12 and iPhone X saga is really ridiculous. Weeks and weeks of a defunct app on an iOS beta version and no attempt to fix the problem until the final operating system is released. Then when the app works again, the sudden realisation that the top end phone models have a bezel. Oops. No other developer has been so sloppy, let alone someone with this level of financial and workforce backing..Version: 1.133.0

Great game, but...I love this game, hate so much the new upgrade. Would love so much to come back to the old one! Hard to find things, too much animation while linking, it drains my battery life so much..Version: 2.12.0

Game = Awesome; Crash = NotIngress is an awesome game, and I've been really enjoying playing it. That is, until the most recent update which simply said "Bug fixes." It's SO buggy now. Crashes all the time. I'm on an iPhone 5S with the latest iOS. Open inventory. Crash. Restart. Open inventory, select key, recharge. Crash. Restart. Etc. It's quite unusable now. Maddening..Version: 1.59.1

Waste of timeThey ban legitimate players, toxic community who reports and has banned legitimate players. Stay far away from this toxic cesspool of crazies..Version: 2.52.1

New update is awful.Understanding that everyone will complain when something changes, my issue is with basic UI layout and design. The new update looks flashy, but like flashy webpages from 2004, things aren't easily labeled or identifiable. Even seasoned players are left doing the "what does this button do?", And "where did the button for [x] go? Is this it? Nooo.. is this it? Nooo...oh wait, this is it over here". Everytime I've loaded up Prime I've submitted through the menus. It's sincerely terrible layout. Everything has a black background, but also overlays each other and is semi transparent, meaning often the boundaries of the menu you're looking at aren't clear and bleed into each other. Inventory menus with no labels stretch 2 or 3 times wider than the screen so you're left scrolling, looking for your desired item every time. It's terrible, terrible design. I have no idea how anyone who has any design experience could make this UI. The devs had years to design and plan it. I'm absolutely stunned this is the best they came up with. What a mess. Playing with the redacted app until it's changed. If not, I'll hang up the gloves..Version: 2.32.2

Great game but..The new update is draining my phone battery by the second. I really wish there was a low graphic mode because these graphics aren’t helpful to the battery. Low power mode doesn’t help either... wish they just kept the old scanner..Version: 2.12.0

Old version was great , now its just a disguise version of pokemon/HpHarry potter or Pokemon go are totally the same game with just different rules/strategy but at the end ingress got just sacrificed for money. players, all the best of luck programmers Farewell..Version: 2.66.1

Dull as dishwaterDeleted after 2 hours... Boring, soulless and broken. The game is plagued with lag, surprising for a game that’s been around for over 8 years... The visuals give me a headache and nobody plays in my area. Sorry Ingress but I’m giving you a pass.....Version: 2.50.1

Niantic Backfires AgainIn what appears to be becoming a bit of a habit, Niantic have messed up one of their games. Really this was the game that put them on the map. It had a huge following and was a revelation. But a failure to deal with cheaters and exploiters dwindled that following down to just a handful of casual players and a group of obsessed gamers. In a last, desperate attempt to re-kindle the most popular game of the time, Niantic released the now Infamous “Prime”. Beset by problems in the beta tests and seemingly unable to cure these issues in time for the hastily rearranged launch they are left with a game which is pay-to-win after opening up in-game items to the in-app store. The graphics are modern and swishy but drain batteries faster than is believable, the interface lags and animations take forever. It feels like someone put a Monday morning into a Friday night game. Needs major improvement before this is going to pull players in..Version: 2.13.1

They took a good thingAnd ruined it. This is bloaty, hard to use and hard to see. Just terrible..Version: 2.27.2

PoGo needs programmersHire someone to program properly please. Your company is a joke and I don’t know why major IPs trust you to make games for them..Version: 2.46.1

Won’t openI haven’t been able to load ingress for a few weeks now..Version: 2.33.1

Game 😡😕I find this game very confusing... There are no instructions telling you what to do and it’s just confusing in general. When you first start your just standing there in the dark and I don’t know how to walk or what to do. There needs to be some sort of instruction..Version: 2.69.1

Some good ideas but the basics are brokenI was looking forward to the UI update. However, too much emphasis has been invested in superfluous animation at the detriment of basic game play. Make a link takes a beard growing eternity. Don’t try to make a link to the last available portal. You can’t. Try glyphing after a link? Wait forever for the glyphs so much that I have to force quit and start again. And don’t get me started on battery consumption. Ingress was always lighter on juice than Pokemon Go (I go around with a PoGo player) but now it’s the other way around. I do like the quick way of using power cubes but everything else is poorer than before. Prime, I gave you a month and a couple of updates but I have had to revert to Scanner [redacted]..Version: 2.14.3

Update has ruined it...Load of rubbish. The few problems before the last update have been made worse. The game is practically unplayable if moving at all, even at walking pace! Hacks don't work, no items or AP. The inventory crashes, the whole thing crashes and freezes my phone. It's based on a map and the map doesn't work. Alerts are delayed and it's very frustrating to miss opportunities to change events..Version: 1.68.0

UI sucks in the newer version.Goodbye cruel world..Version: 2.27.2

RIP IngressOld scanner was one of my favourite apps. New scanner, not so much. I quit..Version: 2.38.3

Can’t bear the new versionI hope the old version will come back. This new one, ingress prime, cannot be worse anymore..Version: 2.66.1

Extremely AnnoyedFirstly, I’d like a proper reply to this review and not an automated one as I am a living person and not a machine! I and many, many, many other original players do NOT like the new version (it’s complete rubbish), it is not intuitive and definitely not as good. What i’d like to know is, what’s the point of these reviews if you don’t act on them, because from our point of view you are totally ignoring us, and the fact that the new game is rubbish! I’ve contacted you several times over this and not once have you had the decency to reply. So not only are you ignoring long time players you are also being rude. Please do the right thing by long time players contact me and others and actually listen to us and DO something about it!.Version: 2.32.2

Doesn't work on iPadIngress prime does not work on ipad mini 4 and ipad 2016 on ios 12..Version: 2.33.1

Straight up bannedStraight up banned for violating the terms of service. I am insulted that you would believe I would do such a thing. That’s £20 less you getting from me every week 😡.Version: 2.46.1

Diminishing ValueTo begin, I want to mention that I have been playing this game since it was first released on iOS in 2014. I recursed a long time ago. I say this to make it clear that I have spend considerable time with this game. In addition, I have allowed a lot of time to pass by before voicing my opinion on Ingress Prime. When this game was released on iOS in 2014, it played like a game well ahead of its time and looked like a game from 2000. Once Ingress Prime was released years later, it looked like a game from 2014 and played like a game from 2000. It is very unfortunate that the game Ingress has digressed so far. I have given the new version, Ingress Prime, a fair chance. The very name Ingress Prime is oxymoronic. There are a number of examples of games that started out very underwhelming. The developers listened to the players, adapted, and improved. As a loyal Ingress player, I feel that the opposite has happened in this case. An excellent game that was loved by many now has an average rating of three stars out of five. That is a significant drop. While I do not regret the progress I made in the game previously, I cannot, despite repeated attempts, continue to support this game the way I used to. I sincerely hope that Niantic will at least return this game to the fun factor that originally existed..Version: 2.54.1

Prime looks slick but has loads of bugsOk so I’ve had Prime installed on my iPhone XS and so far: UI navigation randomly stops working forcing you to close and restart. Browsing your stats screen and then expanding the completed mission badges causes the close button to shift off screen. Player indicator doesn’t recenter itself if you tap on a portal while moving and then try to select another portal. XM meter randomly disappears. Alerts feed randomly disappears or redraws in the middle of the screen. Player name at the top of the screen randomly disappears. Percentage indicator bar that displays when trying a focused attack is far too big and obtrusive. This sort of stuff should have been picked up and squashed during beta testing.....Version: 2.11.2

:(Harder to tell the difference between XM and portals. Not as easy to read the map like the original/redacted..Version: 2.27.2

Enjoyable but for me lost interest....I have been playing Ingress for a period of time and played it everyday, now my interest in the game has deteriorated and I have had enough. From the first moments of putting resonators down as a level 1 and taking over a Portal which was exciting, to then see the portal taken out later that day by someone on level 16 back to nothing was a fight back and forward over months. To spend time walking, capturing portals, putting resonators and links down, destroying enemy things and levelled up to Level 6 in the end. After my IPHONE 6s crashing numerous times while playing the game due to the battery drain, the speed of the game loading and general use I have decided to delete the game. Good luck to the Resistance. I have given 3 stars due to mix feelings about the game..Version: 2.18.1

We need old design back!I have been playing this game from the time it was released for iOS. But changing design of the game that rapidly should had been actually done thru asking their players first. Reading the map is impossible, design of the portals and resonators looks like from some bad design from late 80s. Im using iphone8plus but even the cursor of my location looks pixelated. Please rollback the update! It was really unnecessary..Version: 2.11.2

No support ActionDon’t play this game unless you’re a cheater. It’s the only way you will be able to compete against the other cheaters that niantic let’s run around and takes no action against. Also let’s not talk about the annoyance of having someone targeting you just to blow up your phone at the worst possible moments..Version: 2.44.1

Developers need to listen to the feedbackThis version of Ingress is very buggy. Even on an iPhone 8, portal-dense areas either take a long time to load or not at all. Screen is very cluttered and extra link/field graphics makes it near impossible to play during the day as the screen gets washed out. The entire layout is too busy and would benefit from being more simplistic. I’m using the redacted scanner until it is pulled altogether..Version: 2.12.0

BlahI’ve played this game for the last three years… Made it up to level 13 put it down for a while re-loaded the latest update… Tried to navigate it it’s an absolute mess, it’s cumbersome, it’s slow....I thought perhaps they made the game more interesting but they didn’t...they actually made it worse!.Version: 2.14.3

New updateNo longer works . Both my xs max and work phone iPhone 8....Version: 2.33.1

RubbishYou've successfully managed to destroy a really simple and fun interface and now you insist that I use this awful "upgrade". Can you allow people to use the redacted version as well? Please listen to user feedback. Prime is awful..Version: 2.32.2

Spam spam spamI want to give a zero but I can’t. I am constantly receiving emails from these idiots despite having unsubscribed every day for a week. Support told me to change settings in the game, which I deleted and now cannot get to recognize my location services. Pathetic and a violation of CASL..Version: 2.25.2

Old scanner much better.Is there a stage before Alpha? Because that’s what stage this app is in as of Nov 2018..Version: 2.12.0

1.87.1 Unstable almost unusable.Fails to recover when changing networks. Fails to restart after being backgrounded. Loses connection and goes unresponsive. Rotten release..Version: 1.87.1

How to ruin a good thingThis game was a lot of fun at one point in time, but Niantic completely ran it into the ground by losing control over its own game experience and letting turds become POCs and leads for various events and allowing these people to turn game-sponsored experiences into special events for their own particular cliques and fiefdoms. After a while, it was hard to do anything on a big scale without having to deal with in-game politics that were incredibly tedious..Version: 2.44.1

Literally unplayableI can't even sign in with Google. It just takes me to a search page and the app tells me it failed. I reported this when Prime launched and it's still not fixed! Now Redacted is dead and... so is Prime! So I guess Ingress is over now. Good job.Version: 2.27.2

Fun if you arent being stalkedThis game is a nice game to play if you play pokemon go but want something slightly different. However. Be warned there are players who take this game way too seriously who have used the game to stalk or harass people into not playing the game. Niantic will do nothing about it if you try to report them. People have actually followed my family members around in their cars (because none of them actually walk) and driven from other states to claim portals they are so obsessed with this game. If you can avoid those people. It can be a nice way to discover new places to visit, which is what initially drew me to this game..Version: 2.51.1

Ingress Prime...sucksSo much anticipation for Ingress Prime. So many rumours and hushed comments saying how good it is going to be. All were wrong. I have lost interest in this game due to the update. Now quantum caps don’t from very rare items...WHAT ARE YOU THINKING????.Version: 2.13.1

TerribleMy rating is based on not being able to access the app since downloading it. All my info worked perfectly on the old system but I now get unable to get a secure connection and haven't played for 3 days. The help centre just tell me the same things that anyone with common sense would do. If this can't be fixed then I am afraid that I will be giving ingress up and playing something that is better supported and thought through..Version: 2.11.2

EhHeard that it was a solid game and that I would enjoy it since I like playing Pokémon go but as soon as I downloaded and made an account tried accepting the terms and conditions but it would always have an error message appear tried reinstalling the app a few times but nothing changed and no fix guides online helped either 🤷🏼‍♂️.Version: 2.51.1

Bad Customer SupportThey stole my money.Version: 2.52.1

RidiculousSomeone created a portal of the Immigration Statue at my work except they misspelled it as a “Immigration Status”. I submitted a spelling correction to Ingress who wrote back stating there was not reason enough to make the change! It’s literally a photo of a STATUE and in the photo of it you can clearly read the words on the plaque which says “Immigration Statue”. Have 1 star for stupidity..Version: 2.43.4

DowngradeGame is awesome and engaging. Unfortunately the recent update has some major issues (my opinion). The new graphics are awesome but it seems to trade off with eating battery life even more. And to add to it, the speed of the gameplay has slowed due to added levels of difficulty accessing portal keys, recycling and fast hacking when you’re on the move. Most I think could be rectified, I’m hoping anyways; if not will have to drop the game 😕.Version: 2.11.2

Love the game, but riddled with bugs...Ingress is a game with core gameplay centred on visiting new places and connecting them together, a bit like a dot-to-dot. Now imagine that this primary mechanic is broken such that you can’t connect those dots, even though you should be able to. You must restart the app every 10 minutes because of this bug. Imagine an app left like this through 2 successive app updates. Welcome to Ingress..Version: 2.53.2

If you needed a reason to quit Ingress, the Ingress Prime upgrade is for youThis upgrade has ruined the gameplay of a great game. It is slower than the old version and has a clunky, non-intuitive user interface. For example it has replaced the long-press functionality with multiple short presses. Incredibly it also uses more battery power than the old version. When an app makes your iPhone get hot you know it is poorly designed. It is inconceivable how a so-called upgrade could get this so wrong..Version: 2.11.2

Interesting premise but fails on delivery of gameplay contentThere’s no other game quite like Ingress, and for good reason. It’s surprisingly deep but also lacking in gameplay elements at the same time. This is a PVP game where you battle other agents in real life locations via the portals in game. Issue here is that the game became extremely dull when you are located in areas with few players. You cannot play the game anymore because almost all the gameplay is aimed at local in person PVP interactions. There really needs to be more marketing and dynamic content because there’s a huge opportunity here to have a fun engaging game. Live world events organized by players are the best part of the game but that’s pretty rare and you have to travel which isn’t really possible with Covid pandemic. My favorite part of the game because of lack of players for PVP is the missions for exploration of different neighborhoods. Unfortunately lately even that feature is broken and new missions are not getting approved. Overall I think this game really needs some rework as the gameplay concepts haven’t really changed in years while the player base has suffered almost a complete collapse in my area without new updates in content..Version: 2.56.2

Google plus... Why?This game looks amazing and i have wanted to try it. However, you need google plus if you want to play which is stupid. Why do you need it anyway? Please let us just create logins or use game center instead because i cant even play this game to give it a fair review. If the developers read this then thank you for your time and i hope this is fixed. This game looks really cool, such a shame.Version: 1.81.1

Ongoing challengeEver since I accidentally updated to Prime I have had to regularly delete and reload - every 1-3 days - yep there have been improvements over past 6 months 🙏 And am now more than upset that I have not been able to read-load ingress prime thru the app store - maybe it’s an apple thing 🤞.Version: 2.26.2

Redacted is gone?When _ New improved_ Ingress Prime was deployed I got a terrible headache and then found _Redacted_. I knew that we were all going to be forced to use the _ New Improved_ one some day. It appears that day has come which is sort of sad I have enjoyed my time playing Ingress but now I must say farewell..Version: 2.27.2

5HITIngress Prime is totally disappointing. Showing evolution going backwards every update..Version: 2.16.2

Stupid gameHope google has already wrote you into getting an account as you can't even play the game without logging in. Sure Google might want to boast about how many email accounts they have but it's features like these that impede on the game. Due to my dislike of Google, I refuse to sign up an email account. This game was deleted almost instantly after download and it is my belief that it was a waste of the 50 odd megabytes it took to download..Version: 1.57.1

Literally unplayableLatest version says I need an update, can’t update past the latest version.Version: 2.12.0

Tutorial BrokenCan’t get past the firing of xmp in the tutorial. There is no portion to skip tutorial on iPhone 11. Would have been nice to get back into this game..Version: 2.39.3

10x better UI over redacted, 100x more bugsThis app is a huge leap forward from Redacted IF only the bugs could be ironed out. It’s amazing to use for 5 minutes at a time only. Any more than that and you’ll be left completely frustrated with it’s constant freezing, lagging, unresponsiveness and generally not loading a single portal on the map. Please release an update to get this up to scratch as fast as humanly possible. You’re almost there!.Version: 2.15.2

Pointless for newbies. How to get started?Update for latest version: You are now required to give access to your email to play the game. I don't like spyware. I'm not granting that access, so am forced to stop playing. Was also a pity they took away the option to propose new portals in a previous version. We waited a long time for that option! Original review: When the only players in the city are L1, the portals are L1, and the only resonators that can be placed are L1, the longest link that can be made is apparently 160m. Unfortunately, all the portals (if you can actually get to them!) are at least 5km apart. Without the ability to add portals it all becomes a bit pointless! Would also be nice if there was more to go on when choosing a faction. And would be nice to be able to zoom in/out on the intel map. In a city with more portals it can be good for exercise. However, it chews through an excessive amount of both battery and internet for some reason! Don't forget to turn off cellular data between portals or you will use a month's worth in one day easily! The iPhone's pseudo GPS is so inaccurate in many places (typically where there are portals) it makes it hard to get close enough to many portals theoretical position..Version: 1.98.1

Can’t even get through tutorialIt is telling me to find a blue or white Beacon and check it’s details but it is not working and just tells me to take it over. I just need it to show me how. Such and idiot game.Version: 2.51.1

IOS14 Intel map banNot good enough.Version: 2.55.1

Love the game but, the app has taken some downturnEvery time I open the app and it loads without being in the background, I cannot interact with portals until I find one that is on the screen click it says the ones close to me actually load. This is probably my only real problem with the game at this time..Version: 2.63.1

Older vesionThe older version was awesome! I stopped playing Ingress since this new one. :(.Version: 2.50.1

I used to be a fan.I used to enjoy playing Ingress. However, there is a glitch when I try to play this. When I reported a bug, the company never addressed my problem. Within a few days, my problem was deleted without resolution. That’s not how a company should do business..Version: 2.61.3

Bad at loadingI just installed this game today and it just wants to scan four device instead of just asking the device for its location so I just spent half an hour on the game doing nothing!.Version: 2.23.1

IOS 14 is not “unauthorized modified client software”.Ingress is a game run by a company called Niantic, who profits from the free labor of those who play this game. Niantic claims they want to curtail cheating in their games but instead they punish large groups of people (with banning and accusations of cheating, detected by an algorithm they implicitly trust) who have been legitimate players and whose collected data made possible all of the success Niantic has had in their other games. What do all of these “cheaters” have in common? They installed iOS 14, which was detected as “unauthorized modified client software” by Ingress’s cheat detection algorithm. And through all of this, in addition to cheating going unpunished by actual offenders, Niantic engages in the barest minimum of communication with the “cheating” players who are confused as to what they could possibly have done to warrant their punishment. If you were interested in this game, I recommend looking for a game not made by Niantic. Unless you are okay with being labeled a cheater while the actual cheaters are still running wild and using automated means to cheat, stay far away. I would give 0 stars if I could..Version: 2.55.1

[redacted]New coke. Windows Vista. Ingress Prime. I mean, seriously if you want to [redacted] play Ingress get the Scanned Redacted app if Niantic are letting us use it. Oh wait, now they’re not and you need to use this sluggish less usable piece of candy ... Original review: Three stars. Ingress is an interesting "game" where to play it you have to get out of your seat, out of your house and into the real world. In game progress is rewarded by you having time to play, plenty of charge and network data, local competition and travel. Ingress can burn through your battery, network data limits and time if you're not careful..Version: 2.33.1

It aggravatingDroid net is pretty cool. Who doesn’t like hacking from the office? But how is it some times I can fly to a portal 6 blocks away and then a portal 2 blocks away doesn’t show up? If you want a game that makes you want to throw your phone, this is it!.Version: 2.55.1

Hard the new ingressAt level 16 I find no challenge and hard the new ingress, slow.Version: 2.40.1

Cheaters and spoofersNo doubt, the game is fun. It’s Pokémon Go for adults, a game where you can capture or deploy on portals if you are within 40 meters of the waypoint... UNLESS you are a spoofer, then you can pop up virtually anywhere you want from the comfort of your own couch. The entire northern third of cell AM01-MIKE-01 is unplayable because spoofers pop up, recapture, and refield over an extensive portion of Southern New Hampshire within a few minutes of the opposing team’s capture of a portal. Countless tickets have been submitted to Niantic, and the same spoof accounts continue to prevail..Version: 2.67.1

Ios14 users bannedNiantic have just suspended a load of ios14 users without explanation. Clearly an error but leaves a mark. I’m done with this outfit..Version: 2.55.1

BogusHahahaaa, once again they FAIL This is a bogus company ruled by millennials that as usual never takes any responsibility whatsoever of their mistakes as its easier to have a troll army that writes good A+ fake reviews and ratings Its the millennials way of life, never own a problem, blame everybody else and take the easy way out/short cut :D This scanner drain a battery on a iphone SE in 20 minutes, I guess they have to take all the bribe money they can to get people but new phones... and on top of it if you try contact support, you get greeted by this: This page doesn't exist On top of this they have made it close to impossible to even login due to “security” that is actually only about spying on their users and sell the data to highest bidder... This use to be a very fun and good game 2-3 years ago, I wonder what happened? Over and out you useless fks.Version: 2.49.1

Terrible graphicsThis game has 2 graphics settings (which you cannot change by the way). The game picks based on the phone you have, I guess? I have an iPhone 8 and it picks the low quality graphics mode for me. My iPhone 8 should have NO problem with graphics. I installed this game because I saw YouTube videos of it online and they looked absolutely STUNNING. I installed it and I’m met with a pixelated game world and low FPS animations. The UI is good, though. The UI is crisp and HD, but the game world itself looks straight out of Nintendo 64. Other than that though, the only thing keeping me playing is the community I’ve found since starting the game. Extremely helpful and kind people answering my questions as I think of them. Please fix the graphics on iPhone 8, I am begging. I would love to play this game with the higher graphics I saw..Version: 2.23.1

Stopped workingI didn’t like Prime at all from Beta test to now, but since Redacted is gone, I decided to give it another shot. It worked for a few days and although it’s slow and resource heavy and hard to read, I was getting used to it. Yesterday an update downloaded and now it doesn’t work. Every action says “scanner communication error (1)” no matter whether I’m on wifi or LTE.Version: 2.33.1

Ingress primeI cannot even log into the new update on iPad. Running higher than ver 10 so should be fine. Lucky I did not upgrade phone as advised to turn off updates. Really really disappointed that after so long in beta that the rollout is flawed. Have reloaded app twice and reset iPad and no joy with google login. Ingress itself is a great game been playing 2.5 yrs 120m points and it always take me in places I may not have gone in new areas..Version: 2.11.2

Doesn't really workThis app has all the functions of the game, but doesn't appear to make any permanent changes to the game, so you can't actually compete or play with other people. All play is ephemeral, and is lost every time you quit..Version: 1.53.0

Bad updateNew update will make me quit playing after 4 years. Nice work.Version: 2.11.2

Prime is a step backwards.This rating is for the new scanner software (Prime), not the game. Ingress is a great game. However the new scanner is worse overall the old one. Inventory management has been improved, but actual play is worse. I found it particularly bad in active play during an anomaly - there is too much irrelevant graphics which hides the important stuff..Version: 2.35.2

Sucks juiceTakes too long to load...and there are 3 loading screens! Why!? Totally unnecessary. I’m halfway across town before it’s loaded through the first screen. 😠 In 20 minutes of gameplay my battery went from 60% to 10% I’m not going to kill my phone for the sake of a glorified game of capture the flag. Even before Prime, it was bad but this is just garbage. I’m out..Version: 2.29.2

Keeps Getting WorseHave played this game since the beta. There was a time when it was fun, but those days are long gone. The map doesn’t update. The GPS doesn’t know your location half the time and jumps you all around. Hacks either don’t work or give you nothing. Portals disappear. The notifications are so delayed you have no chance of defending yourself, so why waste your time? Time to delete!.Version: 2.65.1

Improving but still glitchyPrime is still not as stable as the original scanner. I regularly see several bugs. 1- the scanner will show item inventory as being 900 items more than actual inventory. I have to completely close the app and restart to fix this. 2- nearby portal icons are so wide that they cover to the middle of the screen and into the middle of the viewed play area. 3- nearby portal icons show portals 30, 40, or as much as 100 km away, but do not display portals within 1-2 km. I am to the point of wanting a switch o just turn off the nearby portal feature. 4- longer distance portals either take several minutes to show up in linkable portals list or do not show at all unless all closer portal keys are placed in a capsule or portal key locker. 5- the new player icon rotating in the top left corner of the scanner screen serves no purpose, is distracting, and should be switchable to hide or display 6- deploying resonators is still significantly slower than with the old scanner 7- app start up takes for-ev-er.Version: 2.44.1

Niantic needs a QA deptIf they even have one, get a new one. I am so tired of crash to desktop etc etc etc. Every app on this platform is buggy AF and it's really making me question my commitment to helping keep this boat from sinking. It's the die-hard players that keep slogging through buggy update after buggy update often with regressions (not to mention all the intel issues) that keep this game from fading into memory, it would be nice if Niantic realized that before it's too late..Version: 2.38.3

Terrible update.Please roll this update back. Don’t force the new game into phones. Allow players the chance to use the old scanner..Version: 2.12.0

So glad it's on AppleSo much fun. But when will we be able to submit requests for new portals?.Version: 1.57.1

I really want to try this game butI'm sitting next to my internet router, which has never given me issues, and this is the only app I've ever had tell me I have network connection issues. EDIT: I have a new phone, I’m trying every way possible to make an account and play and it absolutely refuses to work with me. I finally give up, I will not play this game, because I cannot..Version: 2.46.1

I miss the old versionI hate to jump on the bandwagon of dumping on updates, but I really miss the old version of the game. I’ve played for years but the new UI is too slow, unintuitive, and just less enjoyable. I wish there was a light version that ran quickly and without all the unnecessary graphics..Version: 2.25.2

My name is taken:(.Version: 2.29.2

Was awesome... wasBefore the Prime update, the game was exhilarating, I had a sense of excitement every time I played. The interface was easy to use and the general appearance was good and made the game look exciting, it’s now hard to see what I’m doing when I play. The new wire frame appearance in Prime isn’t tasteful. A lot of friends who used to play have also quit for similar reasons. I consider Prime a bad move overall. I miss the older version, the new setup is also confusing. I don’t feel like an Agent anymore, it feels like a low budget game now instead of something high tech and cool. Not to mention all the bugs, and the toll it puts on your phone to play now..Version: 2.13.1

Fun Game. Terrible regulation of TOSWhile this game can be a lot of fun, most of it is spoiled by a lot of cheating, players with multiple accounts, and a support team who seem useless or unable to deal with valid complaints. A player blatantly broke the terms of play by revealing personal details of another agent which should have earned them a ban. It did not. The bullying and relentless stalking by certain agents has caused many people to stop playing. I know I did..Version: 1.131.0

Game has been ruinedNiantic have just had a few weeks where they falsely banned hundreds and hundreds of valid players (and no apology at all when the accounts were reinstated), whilst at the same time spoofers and multi-account cheats run rampant. It’s beyond a joke now. The game is toxic as are a small percentage of players who only seek to ruin it for everyone else. I’m L16 and have seen some shocking behaviour over the last few years. I’m now at the point where I’ll be walking away from this atrocious game. It’s simply not worth the heartache anymore, especially when Niantic don’t care what is happening or what their own ridiculous actions have on players. Good riddance..Version: 2.55.1

IngressBeen playing for 2 years. Even with the Ingress Prime update my interest has been slowly declining ..Version: 2.27.2

Only Google sign-in. Deleted.Open app. "The world is in danger. Sign in with your Google account". Because there is no other option, I will now immediately delete the game. You cannot continue beyond the first screen without a Google login. The only option is Google, and that only works for the people willing to share their Google account details with Niantic..Version: 1.103.0

BrokenSigned up with google account and won’t even log me in even after 20 mins Fix this please.Version: 2.48.2

Literally unplayableSo despite reading the other reviews I thought I’d download the app to give it a go myself. Only problem being the constant network error meaning I couldn’t even log in. Maybe for the best....Version: 2.44.1

IPhone version limited. Punishes new players, hard!Punishes new players, impossible to start playing now. If you enjoy two weeks work getting face rolled by a L8 in ten minutes this game is for you! The imbalance at low levels makes the game pointless for at least three months; if you don't have that time to waste this isn't for you. More Enlightened than Resistance, needs more balance, the appeal is skewed a derpy key vs the eye of Horus? Cmon. Can't submit passcodes, really buggy and broken app, ruins the experience as you cannot SEE anything and need a laptop with you at all times. But the main issue is that you cannot start playing now. There's no point. If you didn't get in at ground floor the game is not enjoyable, not playable..Version: 1.85.1

Does not work with iOS 8 & iPhone 6 plusScaling is broken..Version: 1.59.1

Fix scrolling chatThe chat and activities scroll oldest to newest. Please fix this. It is not helpful when you want to see portal activity, but the chat open to two weeks ago..Version: 2.63.1

Game won't startToday I was forced to update to Ingress Prime because the old version stopped working. The updated scanner won't start, complaining "a network error occurred". I've been playing this game for years and never had this kind of issues happening. Is the new scanner really a finished product?.Version: 2.15.2

The game is great and fun to play, but with every release the app becomes more and more unstable.I got to say I love to play this app. Its social aspect is great and you get to know pretty nice people. BUT, ever since two releases back the COM's button was working perfectly... Nowadays it makes the app unresponsive for minutes (5 to 10) and who knows what the hell is doing. If you task switch is worst, either kills the app (because it crashes) or renders the phone unresponsive and it takes a long press on the home button to get siri to switch to something else. Another thing driving me crazy is the fact the app goes bananas at some point in time and you need to shut it down and restart it to recover its functional state. It literally stops sending or receiving any action. You fire a XMP and you see the wave moving, but nothing happens. You hack a portal and it tells you the hack has failed... you drop items or try to recycle it and all of it is back once the app is restarted. When this happens is certain the app crashes within 10 to 20 minutes if you don't close it without any other human interaction. Seriously guys, before releasing anything else, try to fix the existing functionally. The app is getting unusable and is killing the mood of playing it..Version: 1.61.2

Can’t loginI have an iPhone 7 and I can’t login because it says that the terms of service is not valid whenever I hit the I agree it won’t launch the game it just locks up and it won’t go to the game in the next update see if you can fix this if anyone else has this problem please comment.Version: 2.52.1

Spoofers abound !If you want to waste hundreds of dollars in flights or driving just to have someone take all your portals over from their sofa then this is the game for you. No point reporting it, Niantic don’t care! A narcissists dream game however as cheats can keep their name at tops of leader boards and destroy legitimate players..Version: 2.38.3

Not worth money/timeLike i wrote for Pokemon go Niantic is an extremly Selfish and Evil Comapny they charge you for so much do constant events ifs always a gamble if u get what they want they ban dissbled, busy disability pepole have horribe reply services seel you tickets for events and still ban you and stikl do raid events during a pandemic they are a greedy selfish careless company that dosent care about you i wouldnt get thus game and find other games to enjoy thank you.Version: 2.41.4

Not workingEvery time i try to sign in with my fb it tells me to reaccept the terms and policy and i hit accept and it keeps saying there is some kind of error and i have constantly uninstalled and reinstalled and it doesn't work..Version: 2.51.1

Please bring back legacyScanner [REDACTED] was far superior to prime, and trust me, this isn’t just nostalgia glasses. In this update they sacrificed playability for theming. Don’t get me wrong, old ingress was due for an update, but prime is inaccessible to new players and hard to use for vets. Now that old ingress is gone I’ve found myself drifting away from this game, as using the new scanner just frustrates and confuses me. Everything is so washed out and small, it’s laggy and overall not fun to use..Version: 2.33.1

Bigger Tool Shed NeededWell one thing is for sure, with this update the Niantic tool shed was cleared out to make room for John Hanke. PS Don’t download this for at least another year if you value your sanity. PPS Niantic is looking for a larger tool shed for John Hanke. Can anyone help them out?.Version: 2.12.0

Super jeuxSuper jeux mais il fon rien contre les tricher sa fait 7 ans que je joue don 6 1/2 que je me fait harcelé intimidé et stalk par un jouer et il on jamais rien fait laisser jamais vos enfant jouer seul en mauricie.Version: 2.45.1

Ruined by Pay2WinWhat a great game and idea, sad that the only innovation in the last few years seems limited to trying to find new ways to introduce pay 2 win mechanisms. With the latest subscription service I expect a huge shift in people but enough will pay that Niantic won't get the hint. Unfortunate..Version: 2.63.1

Niantic just doesn’t care about youI’m actually not sure if Niantic listens to their dwindling user base, but with some of the random bans and changes lately, I truly believe they aren’t listening and if they are, they just don’t care. My patience is wearing thin with Niantic and their handling of these steady stream of bumbles... Lost a 305 daily playing streak because of a hiccup on their end and their response was, “can’t do anything about it.” Oh, what a way to thank someone who has been dedicated to your game... That being said, the game can be fun and I still play, but this truly seems like a customer/business type relationship vs an actual community. The forums are rife with critical comments, little response from Niantic and in my opinion, pretty toxic at times! Niantic admits they need to work on their communication, but any communication is vague and rarely helpful. Niantic truly believes they know what’s best, not their players..Version: 2.69.1

Prime is a misnomerThis game was great before prime. Now it’s a useless piece of crap.Version: 2.59.2

Ok gameI think the Prime version is a huge improvement on the game. Though honestly I don’t play much, there’s simply so much more going on in Pokémon Go and Wizards Unite (I’ve played all three and mostly play WU these days). Solo Ingress play is just kind of meh. I’m sure it’s a lot better if you find the local community. Communication about events also feels vague or fleeting. You can’t access news or an event calendar in game. Most events seem to be in random locations across the globe (aka inaccessible by casual players)..Version: 2.38.3

Mostly for nerdy typesSome other people might play it but on spectrum.Version: 2.58.1

UnfinishedYet again Nia proves that they can't release an update without it having issues. The UI is SO BAD! can't easily get from deploy to mod screen, agent screen keeps failing to load mission badges, doesn't scroll correctly and the collapse button is too far up and hard to hit on the iPhone X. I can't glyph hack either as they will randomly all join together or not get bonus because of this as well. And in general I hate the new inventory management. Can't wait for the redacted scanner so I can play it normally again.Version: 2.11.2

Team not at all willing to work with uI live in an area where there’s only one portal. I’ve contacted them to at least add one more portal I. The area but they are not willing to help. Terrible terrible company. Plz don’t support them..Version: 2.12.0

IngressDoesn’t this company test its product? Why slow everything down and clutter every interface with aggressively ugly, impossible-to-read buttons that don’t always work when tapped? Latest update has killed... elimanated... alienated... wiped out my local player community. That’s quite an achievement..Version: 2.11.2

AnnoyingKeeps crashing :(.Version: 2.69.1

Greatly improved, but get rid of pop up messagesIngress Prime has come a long way and I’m happy to see it’s regularly evolving and being fine tuned. That being said, get rid of the VERY ANNOYING and unnecessary “safety and alert all all times” reminder pop up. This goes without having say and is a great annoyance when you’re in a hurry to get into the game. Also, do away with the other game event pop ups when the game is loading. Save those for social media..Version: 2.45.1

Lvl 14 player left due to constant logging in issuesRefuses to accept my password Insists on using cookies to spy on me Horrible new user interface ruined gaming experience Lag lag lag lag! Did I mention it’s got horrendous lag, even on iPhone 11 (when i last managed to log in!) I now interact with life outside ingress & my life is better for it tbh. All google products refuse to let me log in, utube keeps taking me to a blank account (with none of my content) on my phone compared when on Mac. Horrible horrible company.Version: 2.47.2

Used to be fun, now just toxic.A simple, surprisingly fun and addictive game that generated a passionate user community in its first few years. The game went rapidly downhill years ago, during a period of intense developer neglect and refusal to ban a subset of toxic players. The communities of good, fair players are long gone. Who is left are people who will stalk you in real life to protect their turf, and spoofers and scripters who can play all day from their couch without any of the real-world effort that once made the game so amazing. The game was brilliant. Now it’s dead. Don’t bother..Version: 2.68.2

Ruined my phone DO NOT DOWNLOADMade my phone freeze up. Completely ruined my phone. I have a brand new iPhone and it hasn’t been the same. Wouldn’t let me delete the app. And even after it was removed I still have issues with my phone to the point where I have to get a new phone!!!.Version: 2.46.1

Please fix this updateCrashes frequently; frequently not showing portals or even natural xm; time lag with using xmps (using more weapons than is usually necessary due to opposition being able recharge quicker when the xmps don't actually work around 5-8 seconds). Only fix (so i don't lose my sojourner) is to uninstall and then reinstall app. Please fix this app..Version: 1.95.1

Exactly one year...Since I started playing. I had it all figured out, quick tapping, and glyphing and it all changed a lot. I like the new look, I don’t mind inventory being less clear to navigate... but it’s power hungry now... I mean... my phone died today while I was trying to clear blocker cutting town in half. Ingress drained the battery in just over an hour....Version: 2.11.2

Can't login anymoreOn iOS 10 and Facebook nor google login works anymore. Company refuses or fails at fixing this issue as experienced in Pokémon go as well..Version: 2.12.0

Great game but not properly maintained.The reason I am giving this a one star review is because at the time of this review Nitanic has refused to ban cheating players and create counter measures against third party cheating tools. Other issues of the game are present due to the fact that the gameplay involves locations of the real world, which is a headache to deal with in it of itself. Yet can be managed and built around if the game was maintained..Version: 2.40.1

How to select the language?How to select the language?.Version: 2.13.1

Addictive Game Let Down By Buggy AppIngress is a fantastically addictive, augmented reality game, a cross between geocaching and capture the flag. Unfortunately the app makes it hard work sometimes. The app needs a good 3G data connection and GPS but even with both, COMMS fails to load more often than not. The speed between screens can drag somewhat and the GPS can take sometime to catch up. There are also lots of features droid users are blessed with that, whilst aren't fundamental to the gameplay, are completely missing from the iOS version such as passcode entry and picture submissions..Version: 1.59.1

This was probably a great game once upon a timeThis might have been a great game at one time. I started playing it looking for a new challenge but I get a sense that it has been largely abandoned. It definitely does not have the sense of community that can be associated with Pokémon Go. Capturing portals is a lot like a gym battle if those holding the gym lost interest in the game. Niantic’s attempts to generate interest in the game through it choice of beacons was somewhat ill advised and ineffective in motivating participation in the game. It’s not a horrible game, but it is a player versus player game that seems to lack players. Maybe this game will find new life but for now it seems to be dying off..Version: 2.50.1

Doesn’t look niceUI and graphics is everything to assure likability of a game and returning players. You did a lot right with Pokémon go, very simple, good color scheme. “Easy on the eye”. This is the complete opposite! This just looks messy and blurry. Too much going on and the glitch effects are pretty bland and seem forced rather than actual glitches, also: too many glitchy!.Version: 2.11.2

Used to be so great, so much promiseI used to just love this game, but the community here in the Bay Area is a ghost of what it used to be and for me the unbearably pretty and sparkly prime UI still disrespects the role play/time investment a serious agent has to make to really immerse oneself in the agent role of this game. Basically I just can’t pretend I’m an ‘agent’ anymore using a ‘scanner’ that looks so much like a stupid game. The old scanner was designed like a tool not a toy. The genius of the original Ingress UI and shtick was in the ‘make believe’. I just can’t make believe anymore no matter how hard I try The UI reminds me I’m just playing a boring and sadly declining game and nobody cares anymore if I accomplish the mission anymore. Hope someday this global friendly capture the flag get off your sofa concept gets a reboot cause for a time in my life it was a really great way to get a little exercise, meet great people and explore the world..Version: 2.66.1

Once one of the bestThis was one of the best games out! But now sadly with these spoofers it’s all but nothing :(. If the creators can stop this and save such a legend of a game. I was trying to show the next gen :( I’m devastated it’s all but lost to cheaters :(.Version: 2.41.4

It’s still awful.So I’ve patiently waited for prime to improve while I kept on playing the superior “redacted” version. I thought at least until “Intel” is featured. Now I am being forced to downgrade to “prime” and still no intel (that I can see). Such a disappointed to a game that was once an key pleasure in my life. Like so many of my Ingress friends, I am now struggling to come to terms with playing a game that was so much fun, however is now a painful chore due to the poorly designed UI. Do the designers even play the game? I mean seriously play it not just play to “test” it? Though I am wondering if their even did that. I appreciate the need for a backend rewrite, but why the UI down grade too? Such a sad end. :,,o(.Version: 2.23.1

1 star and not going back till I get my account back!Worse support team ever! Got ban because they thought I was cheating and I wasn’t. My town has dead zones and I was on AT&T I was switching phone and logged out my AT&T phone into my Verizon phone and next day I got a banned notification. Made it to level 7. When this happen, I’m not taking the time to level back up till I get my account back.. Worse customer support team ever!.Version: 2.55.1

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  1. Pulling issues faced by users like you is a good way to draw attention of Ingress Prime to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ingress Prime customer and are running into a problem, might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ingress Prime.

Is Ingress Prime not working?

Ingress Prime works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Ingress Prime.

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