Steak 'n Shake Rewards Club Positive Reviews

Steak 'n Shake Rewards Club App User Positive Comments 2024

Steak 'n Shake Rewards Club app received 12 positive comments and reviews by users. Can you share your positive thoughts about steak 'n shake rewards club?

Steak 'n Shake Rewards Club for Positive User Reviews

✓ Great App... minus the Happy Hour shakes & menuThis is a great app; I love the payment system; I love the Rewards Points counter & screen are great... and much more. However, the app is lacking, and DESPERATELY needs a separate page that features photos of EVERY shake they offer (I’m confused why they haven’t already dedicated a feature page to their shakes... AND ALSO, it is impossible to purchase “Happy Hour” shakes because they only charge you full price. Like I said, it’s a great app... minus those two things that I’m confused why they haven’t fixed or programmed in... especially making a feature page for all their shakes..RetrozettiVersion: 2.5.3

✓ Why use gift cardWhen SteakNShake first came out with an app, you could link it to any credit card. That was convenient and hassle-free. Once you linked your credit card account with their app it was no further maintenance required. Then they changed the app and you were now required to buy a gift card and link it to the app and continuously reload the card. Very inconvenient. In effect you are required to pre-pay for your next meal. The money is in their bank account drawing interest.I suppose someone got a bonus for coming up with this money making scam..Liked the original appVersion: 3.6

✓ Easy to useThe app layout itself is great. Very user friendly. The only 2 complaints I have are the re-load amount which is a minimum of $25 should be lowered to$10. When I spoke to customer service they said that is the typical price for 2 people. I usually order for one person and might have $4.00 left on my account and want to add only $10, but it doesn’t let me. The other complaint is the same as another person mentioned, please scan my phone while I am holding it. I have actually had my phone dropped from another fast food chain and they cracked my screen. They paid for it but it was the hassle of getting it repaired. Otherwise a great app overall..3bigsaintsVersion: 2.5.3

✓ Remarkable support for an ok appMy first time using this app was a frustrating experience. Make sure you CHECK to see if a particular location is listed, because oddly not every SnS is equipped to take online orders. Long story short, I ended up wasting a buncha my time going far outta my way for a meal I ordered because of this. Naturally, I posted a negative review to vent my irritation. When the app asked if I “loved” it and I answered no, it asked me to fill out a basic form to explain my grievance. The customer service for this app really impressed me. A real person (Jeremy) responded to my message and sent me technical advice to address the issue. When I didn’t follow up, he did and asked if i was still having problems. I still don’t know if I “love” the app, but I’m much more willing to give it more of a chance now..*shruggie*Version: 2.5.3

✓ Online ordering pointlessOne experience the store I ordered from was out of 2 of the things I ordered. They didn’t know how to refund this. No apology. Now in COVID age only their (different store, would never go to the other one) drive thru is the only thing open. They wont bring out to you in parking lot. So u still wait a very long time behind people ordering. Also your food is cold (or melted if you’re getting shakes) since it was ready before those ahead of you. App pointless at least right now.SupertyVersion: 3.5

✓ App Great, Food Great, Staff not so muchThe food is great and the app is simple to use. Unfortunately, I often have to have my order redone because it is not prepared as ordered, and I also find that the stores in Mishawaka and South Bend Indiana often close early with no notice. But if you’re lucky, they may be accepting online orders or DoorDash. Otherwise you’re out of luck! I frequently find they close sometimes 45 minutes to an hour early than what is posted on their door and on the website! Bummer….SunensailVersion: 4.6.0

✓ KAWUpdate: Steak ‘n Shake fixed my issue and added my balance to the new app. I do like getting the rewards for eating there. I would prefer if I did not have to add to my balance but to just pay directly from my checking account while still getting reward points. Loved the old app. Never had any trouble with it. When the switched to the new app, my balance on the old app never transferred over. I sent an email but so far no response. I feel ripped off. I love Steak n Shake but........WndrgrlVersion: 3.2

✓ Great return visitI took my kids for a quick lunch a couple of weeks ago and loved the 2-4:00 happy hour. Food and beverage was great. I mean GREAT!! The service and hospitality was what won us over. We returned today with Mama for a Sunday funday. We encountered the great service person from our first visit and he was the same brand ambassador from the first visit. Came to our table and remembered our son and daughter. Marcus is the best asset you have at this location. We will be back!!!.JETup!Version: 4.5.0

✓ App is ancientThis app has the potential to be as good as McDonalds or Papa Johns apps. I still have to stand in a long line at the register waiting for a manager or someone to come ring everyone up. This defeats the purpose of having an app to make the transaction go quicker. I could just as easily used my debit card since I have to stand in the same long line. Also, S & S should have special food deals on the app. It’s silly to not have food specials on this app. which would help people to decide whether to go to S&S or another food place if they already had a food special..Annie6381Version: 2.5.3

✓ Another Poor AppThis is another example of poor decision-making and/or using an maybe a cheap app draining company. First they used to make you put money on a virtual card to place orders on the app. Now it takes credit cards, but you can’t use the money on the virtual card to pay for app orders. Yet pleanty of apps can do both. Why can’t this app? Second to use the virtual money you have to hand them the phone and they have to manually enter the number. They have no scanners? Finally, I get the attempt to streamline, but ultimately visually it’s not that intuitive. I think it’s just more different that other apps, so you have to figure it out. If you use it a lot then it’s probably fine..NovaShadowVersion: 3.6

✓ Was good until things started disappearing from the menuWhen I first got the app I loved it and I used it a lot. I ordered ahead of time all the time. But then the footlong disappeared from the menu. I know that they still have the footlong though, they wouldn’t just get rid of that. That’s only the start. What appeared in its place is the classic steak frank. You know the small wimpy one. And I was trying to find a similarity between the two and what do you know it looks like the exact same picture (orders the same way too) but the price for one of them is higher than the other. Fix the picture cause I don’t wanna risk paying more for a small hotdog for the chance it’s the footlong....Merk44Version: 2.5.3

✓ Poor choices make for a poor app.The choices made by Steak n Shake for their app are odd. You can load a prepaid digital card, but not for less than $25. You can’t use your balance to pay for orders on the app, and have to use your credit card if you want to order ahead. The only way to use the digital balance is by having a cashier scan it in-person, making me question why this is even included in the app at all. The menu availability on the app is gimped. You canes order individual sandwiches. If you want a steakburger or chicken sandwich, or even chicken fingers, you can only order them as part of a meal with a side and drink. I would love to understand the logic behind these bizarre choices, as other fast food apps from their competitors (McDonalds, Sonic, Burger King, Wendys, ect) all let you order individual items snd don’t include a predatory, misleading “digital card” system that you cannot even use to pay with..Dee dangleszVersion: 3.4