BankMobile App App Negative ReviewsBM TECHNOLOGIES, INC.

BankMobile App Negative Reviews

4.3
4.3689 star

Total 25 Negative Reviews

BankMobile App App Complaints & User Negative Comments 2024

BankMobile App app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using BankMobile App? Can you share your negative thoughts about bankmobile app?

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BankMobile App for Negative User Reviews

Don’t use this bankEvery single time I log into this app for the past three months I’ve been locked out of my account, saying I enter the password too many times. I have my fingerprint/my password saved to my phone and it automatically logs me in so i only put in my password once. I have to call customer service once a week to unlock my account and it’s such a inconvenience. As well as this banks fees is a joke and it’s just a slap to the face for struggling college students. I have an other student banking and they never taken money from me..Version: 4.7

Started good, but now not so muchInitially, this way of receiving financial aid seem to be a great idea. All someone had to do if they wanted to make a cash deposit was pay a $5 fee. But now deposits must surpass $200 monthly in order to avoid a $1.50 fee. Additionally, Customers Bank is negligent of their clients needs by not approving an increase of a check deposit. Customers can only input cash up to $500 and $600 checks. These components of BankMobile definitely need an upgrade..Version: 4.4.1

StudentI am so upset my school opted to use this option for their students. I never had a problem receiving my financial aid in a timely matter. For myself and many students rely on their financial aid. My check was sent via mail and was never received I waited two months. I then chose to get direct deposit to my personal bank and that never happened. They told me if I used the bank mobile I would receive my money immediately. I was now waiting 3 months for my money and desperately needed to pay for my classes and books. When I changed my preferred deposit option to the bank one I could only make purchases online or over the phone with the virtual card. Well what good is that ? So I tried to look for an ATM or bank that will allow me to withdraw my money. There are NO BANKS EVEN IN MY STATE! that should be the first thing a school and bank should consider when partnering. I never had this many problems before. I called customer care and asked what was the fastest way to receive my money I told them I have been waiting a very long. They were very kind and I was informed I could do a domestic wire transfer to my bank. That was a whole other problem within itself. I wish my school would of explored other options. It’s very unsettling now this whole other entity has all your information and holds your money as a student, I wish that international companies like BankMobile wouldn’t exploit schools/students for their own financial benefit..Version: 4.3

So Long, IdentityHorrible app and horrible bank. I could rarely, if ever get my debit card to work. I was constantly having to call to verify the simplest of transactions-but never got a call when money started disappearing out of my account. That was ok, I guess. I don’t know if this is where the identity theft started, but it’s awful suspect when emails from you for advertising purposes are encrypted...wait for it...but ones concerning the security of my account, including RESET PASSCODES, are not encrypted. That tells me your advertising partners are more important than the individual account holders. *Slow clap* It could be worse. At least Bankmobile isn’t CitiBank. Those guys let a disabled veteran starve for weeks before finally realizing their error..Version: 5.7.1

$$$$$Want to deposit money into your School account? You can enjoy a $4.95 fee each time you deposit cash oh and you can’t do it at they’re atm on campus you have to go to a retailer and load up your card like a pre paid card. I just deposited cash and paid the outrageous fee for a government school account and I get a msg saying there systems are currently down and the money will appear some time or day no specifics. On top of that I was supposed to receive my fafsa refund on the 9th “Tuesday” and I haven’t gotten it yet or even received a msg saying it’s processing, they have a useless faq tab that gives you tutorials on how to view the process of your refund but there’s no option on this poorly designed app. So if any student reads this Beware, refuse this ripoff and rather choose direct deposit into a safer,reliable, and trusted bank with 24hr customer service like Bank of America or chase, sure it might take an extra day or two but you will save your self a lot of time and a huge amount of money..Version: 3.7

Set up directionsFor those who don’t want or haven’t been involved in their banking accounts I can see the benefits here, with the less fees etc. However, though an easy step by step initial set up, the direction for the additional aspects are not. The mobile app is recommended but doesn’t answer the questions for the items that MUST be done on the PC side of the website. I have a regular bank and checking account that have used for years and have set up to any external accounts with out fee and ready to go once approved. I only opened this account for school purposes per school requirements, only i want all my funds controlled and ran in one. There were no directions on the mobile app on how to set up external preferred transfer if a refund or other deposit were to be made. I actually found out from another student. Then apparently too late for regulars with out getting hit with fees via having to wire it to myself or having to go to my branch to handle the transaction once I get the card to do cash withdrawal and then deposit to my account. There were also misleading or not direct answers involving this process from pop ups, emails and customer service. So far not impressed and will not be looking to use on any kind of regular basis.Version: 4.2.2

It’s okThe app is ok, the worse thing about it is when you turn your card off & want to turn it back on it sometimes won’t let you because the app is “updating”. This is unacceptable because it randomly does this, there were so many times I needed to use my card & I wasn’t able to. It is also the the only feature that can’t be used while the app is so called updating, It is very frustrating. Also they charge you $10 to reorder a new card, which is so stupid. I am canceling my card & account with BankMobile..Version: 4.3

StudentThe only thing I hate about this card is the 4.95 fee that you have to pay to load the card, every time. There was one time I loaded late but didn’t knw there was a cut off time and my money wasn’t available until the next day, but I discovered that from the faq. Wish there was an actual bank we could use to deposit money into account without the fee. App is ok I get to see what I need and if I need further help I just call customer service who helps me out. Other than the above stated concerns I’m cool with card and app..Version: 4.0

Can Be Much BetterI would like to see better outlay of the calculations of transactions, as opposed to only transactions. Not very helpful for balancing accounts and keeping up with spending, etc. I’m hoping they will add this( visual outline for customers), for better customer satisfaction and greater detail. Otherwise it’s easier for the bank to say,” no your balance was this or that,” when really it was not. Otherwise, I enjoy this bank👍🏼 🤗.Version: 4.8.1

Updates to app are getting uncalled for.So every day they have to do updates to the app. First off why is it always during peak hours? People work at night. Drive at night eat at night. But nope we are shutting it down at 11 there time but oh wait it is 8 or 9 your time. Need to turn your card on cause of a emergency sorry we are doing a update. Why all the updates every single night. Then it isn’t like the update is what 10 mins sometimes it is 8 hours. Seriously. Never have I had to deal with a app like this. First off you should have it on your website where you can turn your card off and on. But oh wait again that is effected. Yes some of us turn them on and off due to issues of people scamming people. So that’s why I turn it off and on before you give the common answer of call customer service. You would think if you have a update to do you would have it ready to upload be done in 30 mins at most. Worst app I have ever had to use..Version: 4.4.1

TerribleTerrible is all I have to say about this bank, from the “atm finder found in the app” that literally takes you to an external website to find atms. And that website being so outdated it can’t even use your current location. From the fee associated with card replacements (I bank with another bank and they don’t have a fee associated) From NOT BEING ABLE TO SEND WIRES TO OTHER PEOPLE. This is the biggest crime of them all. You can only send money to other Vibe users. Disgusting. From not being able to use this card with cashapp venmo or any money transfer service. I could go on and on. This bank nickel and dimes you to being broke so the big guys can get rich. If I could give zero stars I would. I could really go all day about how this bank is trash but I feel my blood pressure getting to a dangerous level so i’ll leave it at this. Bank with someone else..Version: 4.7

Banking Made HardI’ve never seen a bank make things so difficult. Want to “transfer” your money from them...good luck. The transfer option doesn’t work so you’ll have to send yourself a good ole snail mail check. They want to make things difficult for you to get your money so they can make more. $1.99 a month for non-student status? Really?! Why would I even contemplate paying that for below average features and service when every other bank in the US offers more for free. The app is basic and bland. At least do something awesome and offer some type of round up feature. If people actually stay with this bank after completing school we need to seriously take a look at our education. Lol..Version: 4.2.3

Useless Customer ServiceFirst of all, you can’t understand anything anyone says and they talk so fast and try to rush you off the phone. Not only that, they keep sending you to the automated system like that’s helping any. My school sent my funds to them and they still haven’t yet to process them and nobody there knows nothing! I’ve talked to 5 different agent and all of them were useless and don’t know nothing about the refunds. I hate that my school chose this bank to process refunds. Won’t even let me talk to the people who actually process the refunds. Worst mobile banking app ever!!!!😡😡😡.Version: 4.9

Annoying UpdatesI use this card because of my school I’ve asked to change but this is the only option. It’s an easy to maintain card but there is a lot annoying about this company. The amount of hacking that goes on with student accounts, the annoying pending transactions that over draw your account, and when I go to transfer money when I need it the app and website are “under maintenance” for some reason which delays a lot for me. Please put more effort into fixing it!!!!.Version: 4.4.1

Send your refund to another bankDo not use bank mobile . They will not protect your money. I was scammed out of 100 dollars due to someone pretending to be a illustration artist. They ran off with the money and when I disputed it the bank said no error occurred. Even though I gave them all the proof to show I never received anything. They implied that the merchant did in fact deliver. Which is a lie because when I asked for proof of that. They had none to give. They just don’t want to help me get my money back and that shows what type of bank they are. It’s better to use another bank to get your refund. Read the reviews online if you don’t believe me . They show the hundreds of people who bank mobile did not and will not protect if something happens..Version: 4.8.1

Great way to pinch some extra people miss from college students.My university has no other option other than using Bank Mobile. Sure, it’s nice to get your refund deposit the same day. However, the monthly fees take advantage of students with limited means. The free ATMs are a joke. I’ve yet to find one reasonably close by and with the cash shortage, taking out a few extra bucks at Walmart is t an option. The finally kicker is that for more than two days, the app freezes on the wait screen with Bank Mobile across the top, then says “cannot connect to server.” This only happens from the app. I can access my account from a computer. Please work on fixing the glitches and consider a less predatory fee schedule..Version: 4.9

Why?Why is it necessary to cap the limit of how many transfers and deposits you make? I can’t deposit my own work check into my own account because of the “cap limit”. To people reading this as I’m sure BankMobile employees won’t read this, don’t get this app. I doubt they’ll fix this and I believe we have a right to make as many transfers and deposits as we wish into our own dang account. What next? Can’t use our card more than twice a month? Cant use our card if the price is more than $15? I wouldn’t doubt it..Version: 4.4.1

Fees!!!!!I hate how I have to pay a fee to load money into my account. My work doesn’t offer direct deposit and I get paid every other week so my checks are usually more than $500 which is the limit for making a mobile deposit by phone. So I have to pay a fee to cash my check and then I have to pay a fee to put it in my bank. Not to mention there is a limit on how much I can deposit at a time, which is $500. So if I need to deposit say $750 I have to pay $12 to cash the check, then $4.95 to load $500, then another $4.95 to load the remaining $250. It’s ridiculous. I asked for a limit increase on my mobile deposit and they denied me! Despite the fact that I had no issues with returned checks or overdrawing. Just another financial institution that preys on people..Version: 4.2.3

Bank ratingI have had some significant negative experiences (deposit issues, and prices are increasing, purchase refunds, random stuff banks aren’t known for) The good thing is the mobile app deposit. It has lots of issues capturing the photo. The time it takes to clear the check is a bit slow and students need access to cash right away. In my case at the moment I need to use it. BEWARE IF DEPOSITING CHECKS AND YOU ARE IN A DIFFERENT TIME ZONE, MAKE SURE YOU ARE DOING DEPOSITS ACCORDING TO THEIR BUSINESS HOURS (eastern time) otherwise you’ll be wondering what’s taking long and it’ll take at least 2 1/2 days. Since the price is increasing my is; if a customer spends money loading their card with cash, bank fee shouldn’t be applied. Another positive is they send email confirmations..Version: 4.4

Not CoolI was pressured to make the account because my school said funds would be transferred easier through BankMobile and at first they said as long as I was enrolled there would be no fees. Totally not true!!! They charged me 1.99 at first and now it’s up to 2.99 and the only way to get out of it is to deposit into it but the only problem is there are like no actual “bank mobile” banks. The fees are unavoidable unlike other banks that are fee free for students because they realize that they shouldn’t charge a student for holding their financial aid!!! I don’t like this banks service it’s very impersonal and not the best option to receive your funds. If there’s a way to delete my account and still receive my funds through them I’d like to know how..Version: 4.4

The app is great. The bank?We don’t get an option to have our school refunds sent to any other bank. It’s either wait forever for a paper check, or take this account. The app itself is fantastic. The developers did a bang-up job. The problem comes in when the bank you get stuck with then takes a monthly fee from you, even though you get no choice in the matter. Paper versus account isn’t even a competition and you should NOT be charging students monthly fees for their refund. Update: Those are fair points, but with my own bank, I don’t pay per ATM transaction. My school only offers paper checks or your bank..Version: 4.3

WORST MONEY APP EVER MADE!!!They charge 25$ every time to transfer money to and from your checking and saving they charge random 5$ fees and all around completely just steal your money.. DO NOT USE THIS APP!!! If my school didn’t use it for my financial aid I would NEVER have used it.. MoneyNetwork is 10 times better. Terrible company and their customer service is so unprofessional... if I could give them negative 1 stars I would! NOW ON TOP OF THAT. A week later I made a 75$ purchase that I changed my mind on so the company I purchased it from ultimately gave me a refund have the email and screenshots saying it would be put back into my account in 3-5 days.... it never happened... the purchase is now dissappeared from my BankMobile purchase history. So they completely STOLE a 75$ purchase a company refunded me... GOOD THING I HAVE EMAIL AND SCREENSHOT PROOF... And in response to the developer... you have the worst fees of all major banks.. and even Money Network, as I said before is much more honest, cheap, and all around 10 times better. I will not let this company steal anymore money from me..Version: 4.3

Not enough Access to my money optionsSo much that I can’t view concerning my own money. Lots of lost information. In order to get the info about my account I have to call in and frankly I just don’t have the time. Not enough alerts and I am frustrated with every time I need to access my money I have to call in. Why shouldn’t I just be able to go to the mobile app and click a button. Ridiculous. “It’s My Money and I Need it Now”. And now you’ve changed the view of the app which is ridiculous. Too many problems with this bank I am fed up..Version: 4.8.1

Crappy bank, crappy appThis bank was forced on me by my school. Over the years it’s only gotten worse. The app likewise just keeps getting worse. It somehow seems to lose features every update to look shinier. I absolutely hate it. Edit: I hate inform you guys, but many schools have actually cut down significantly on the options students have as ways to receive aid. The “quickest” way to receive a refund at my school is still through your bank (at least on paper), with the only other option being direct deposit to a bank that takes around two weeks longer at minimum. My school at least is absolutely pushing you guys. Formerly checks were actually the quickest option, but this was removed years ago. When this bank was pushed, the direct deposit option to another bank took even longer. I’m sure this varies by school, but while saying there’s a choice may be true, having that choice in arrival be the difference of 1-2 paychecks in time between significantly is going to alter that choice. But at this point I likely while switch anyway, since Vibe rarely delivers my refund when it’s actually supposed to anyway..Version: 4.0

College AppIt’s cool and all but I kind of wish it had an actual bank I can go to if I wanted to deposit money into my account not virtually. I also don’t like the deduction of monthly fee if you don’t have a certain amount or just not depositing money in general. Like if it’s for college students don’t you think you would be helping us save money instead of taking it by charging a fee. I understand it’s probably to pay for the use of the app or online bank..Version: 4.8.1


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