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DC Metro and Bus App Complaints & User Negative Comments 2024
DC Metro and Bus app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using DC Metro and Bus? Can you share your negative thoughts about dc metro and bus?
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DC Metro and Bus for Negative User Reviews
✓ Needs improvementDoesn’t seem fully accessible to customers using Voiceover. Or maybe it’s just missing some features for everyone. 1. When I click on a metro station, I need to be able to find out which bus routes start, end, & go by that station. 2. I need to be able to enter an address destination & find out which is the metro station & bus route to use for the most efficient trip..Version: 2.2.4
✓ Works OkayThe metro app is sorta okay when it is barely working. Some of the things that are frustrating are : there use to be pictures for bus stops which was helpful to figure out the bus stops but that was taken away, also ad has increased so much that you cannot do anything without ads every second tap in the app and now cannot see anything with ad covering everything and now when trains are coming has stopped as well.Version: 2.5.17
✓ Horrible customer serviceDisgusted with metro service and workers Woodley Park Station always has very rude workers! Complete joke! Everyone rides for free now and jumps the gate. No metro worker at this station or any station cares. It’s a free for all why not. Homeless people sleeping in cars. Puke and pee all over the place. High and drunk people harassing people. The metro is going to have to eventually shut down. How are they going to pay workers and complete repairs if no one pays fares??? Did the idiots who work there and let people jump the gates every day think of that, Obviously not. Stupidly and unacceptable!!!.Version: 2.5.10
✓ Could be betterOften buses drop off the radar. Sometimes it’ll indicate a bus is arriving but then one never shows up. Large interstitial ads are intrusive and prevent one from seeing important info. VERY annoying. Timetables not always accurate/up to date..Version: 2.5.18
✓ Routes inaccurate, covered in adsTried downloading this to get more accurate rouse data since google is regularly wrong, and the schedule is unpredictable. However, this app has a lot of its own issues. Routes on the app don’t reflect the actual routes. For example, the 42/43 are showing stops in I street that don’t exist. On top of that, it’s so covered in ads that it’s hard to see information. Pretty terrible experience.Version: 2.5.17
✓ Unreliable.Awkward interface only adds pain to the unreliable and inaccurate information. The worst part is when there are schedule adjustments (happens frequently here) and the app doesn’t report the change until the adjusted train pulls into the station (especially annoying when WMATA tries to do the right thing by adding trains but the added trains don’t appear in the app) MetroHero is your only option for the DC area..Version: 2.5.17
✓ TOO MANY ADSThis app is better than Google maps for tracking the local bus. The major issue is that there are far too many ads. I understand that the app needs funding to keep its service running. I expected ads running alongside the content. But these video ads running before I need to make quick decisions about which transit option to take is absolutely ridiculous..Version: 2.5.18
✓ Terrible for busesThis app used to be okay for getting the wait time in metro and buses, but lately it is completely unreliable when it comes to the bus. You’re much better off relying on Google maps than this app, especially for the L2, 42, and 43. Add the annoying ads that block ones ability to see the schedule when in a hurry, and this app is basically worthless..Version: 2.5.18
✓ Not quite as bad as your actual subway system butWould be nice if your app was accurate. I’ve had multiple occasions where the app says shady grove will be here in five minutes and glenmont in one minute but it’s actually the other way around. Also, when your app is constantly three minutes behind the actual schedule it provides false hope to those of us who want to actually make the train..Version: 2.1.35
✓ Obnoxious full page adsAds are beyond reasonable, if selling an ad free version of an app whose purpose is to sell you another service is ever reasonable. There are the normal small ads on the main page that make it slow to load. Then, if you leave it unattended for a minute or so, a full page ad pops up. It includes more stops and I like that it shows you the schedule as well as real time. It's no more accurate than the earlier version and not really worth switching..Version: 2.1.32
✓ Terrible!! Don’t getThe app is way to hard to even understand and completely unreliable. If you ever get lost, don’t rely on this app as this app will spam you with tons of ads as you try to find your way. You click a button, ad shows. Go back to the main page, ad shows. It’s impossible and defeats the whole point of the app, “trying to find your way through SmartTrip metro”..Version: 2.5.17
✓ Metro EssentialI like the application but I am annoyed with the advertisements, especially the one that suggests an application to clean my phone’s memory. The advertisement pop up when opening the application and delays providing arrival times. I fully understand advertising keeps the application free to use but this distracts from providing useful information..Version: 2.5.17
✓ Serious decline for Metro Bus timesThe real-time predictions for arrivals of metro buses on the J1,2,3 line used to be spot on. In the past 4 months they become so unreliable that I can no longer use them to know whether I will miss or catch the bus. The ID of 1,2 or 3 is random although fortunately any of them will take me to the Medical Center Metro. But coming home, it is outrageous and a number of times I wished I had known the times were so off I should have taken an Uber or called someone to pick me up. Metro train schedules were ok but you don’t need the app once you are in the station. I keep hoping the old reliability will return but was disappointed yet again today. What happened and when will your real-time get real again?.Version: 2.2.4
✓ Bugs!Fix the bug where the bus disappears off the map! It is so infuriating when you’re trying to time your morning commute, weighing out whether you’re going to sacrifice food, makeup, feeding your pet, or all the above just to be at the stop on time—only to either rush there and wait another 6 minutes when it says arriving in 2, or abandon all hope because the bus has completely disappeared from the queue. Don’t worry though, half the time you can feel like an idiot because it’ll magically REAPPEAR 1 minute before arrival. Every move you make based off this app is a gamble. Just fix it there’s no reason for this. And the UI could be a lot more pleasing to the eye..Version: 2.3.2
✓ Worthless app is often VERY wrong about train times.DO NOT RELY ON THIS APP TO SEE WHEN THE LAST TRAIN / BUS IS DEPARTING FROM YOUR STOP! The app will frequently tell me that there are several more trains leaving in my desired direction but when I show up at the station there are none. Sometimes I work late and this app is totally useless for telling me whether there’s going to be a train or not. WMATA is unreliable to begin with; I guess we shouldn’t have expected their approach to app development to be any more competent..Version: 2.5.17
✓ My bus stops disappearedI’ve been using this app for several years, and it works mostly well (aside from the timed video ads, which are a real drag on the usability of the app), but this morning I opened the app to find all my “favorite” bus stops missing. It looks like they deleted many of the stops along my bus route from the app. I checked the WMATA webpage and there have been no changes to the route. Unfortunately this makes the app useless to me now..Version: 2.5.18
✓ Useless and loaded with ad trackingThis app does not even have the basic functions that you would find on the WMATA website. It has a cursory list of bus and train schedules and a map, but no way to know how soon the next train is coming in real time, which you could easily get from the Metro website or a better app. It is also loaded with ads and third-party trackers. Skip this app and find a better one..Version: 2.5.17
✓ Ads are wrong format - don’t closeAs I’ve reported to app support several times now, the formats of some ads have the close button (X) in the upper right hand corner. For most smart phone users, that’s where information for the phone is, so you can’t press the X to close the ad when it’s fine. And often you have to manually close out (which is not possible) even when the full as ends. It’s really frustrating and means I can’t access info in a timely manner. This seems to be a flaw in the upgraded versions too. Please only use those ads that either close automatically or have the close option at the bottom of the page..Version: 2.5.17
✓ AnnoyingThere is like 70% accuracy in this app and that’s only at times. They predict when buses come but only barley. I take the E4 to friendship heights and this bus is the definition of inconsistency. I would also take any of the R buses which also lack consistency. It’s annoying questioning if my bus will even show up on a daily and if I have to change my route because the bus won’t show up on the app. Please do better at tracking your buses in the future..Version: 2.3.4
✓ App Works Great—- then bus *disappears*This app is fantastic, until suddenly there’s no data. This has happened multiple times when tracking the T2 bus from my home in Bethesda southbound to Friendship Heights, and northbound from Friendship Heights towards my home in Bethesda. “WMATA reporting no data” appears on the screen. So frustrating. Makes an otherwise fantastic app completely useless. Several times in Friendship Heights, my bus is tracked by the app, and I time my arrival at the stop for 10 minutes before the bus is predicted to arrive. A few minutes after my arrival, that bus disappears from the app and the next bus (which is to arrive 30 or so minutes later) is the only one showing up on the app! What happened? Did my bus show up early? No, about 8 minutes later, my bus shows up at the stop (not on the app), and the driver is oblivious to the problem. (There is also the additional problem that buses show up at the stop with Not In Service on their displays, and you have to ask the driver to identify their bus— super annoying). I want to do right by the environment by using public transportation, but WMATA and this app have not ironed out the kinks..Version: 2.2.8
✓ Missing InformationI use the app often, and am happy to have it as a resource. I just wish it contained more specific information. For instance, I am happy to have the bus route alerts, however they don’t actually list the bus routes—just the streets that are affected. Unless you know the actual route, you won’t know which busses are being referenced..Version: 2.4.7
✓ Miserable due to ad’sJust make the app completely a paid ad free app. As a tourist trying to use this app you’ve made my trip miserable. Every 2 seconds am ad pops up. To the locals that are irritate with the tourists slowing down boarding and de-boardimg blame WMATA not the tourists. If it could simply look at the map without having to close ad’s every 2 seconds I’d be much more efficient. Shame on you WMATA for making this such a miserable app.Version: 2.5.21
✓ Fat page-jogging ads block content!Application worked flawlessly until they introduced big fat ads right in the middle the content that hogged the page, rendering the information all but invisible. Not kidding. There is no bus arrival data anymore. No good for cold winter mornings when you freeze your buns off waiting more that 2 minutes. This app used to have me at my stop waiting no more than a minute. Now with the page-hogging ads, I'm looking for another app..Version: 2.4.4
✓ Why does it break every once in a while?Every once in a while, for a period of a few weeks or a few months, this app will completely break down and show bus times incorrectly. While there is generally some margin of error in any transit app using their own algorithms, these periods are beyond what is acceptable. When the app works, it’s great. The problem is that it does not always do so..Version: 2.2.8
✓ Intrusive adsAt some point the app was updated and the ads are much more frequent and intrusive. I see many full screen ads and sometimes it’s hard to figure out how to close them. It’s unfortunate that paying customers have to deal with this, but I also understand the metro is budget constrained. I hope they can switch to small banner ads at least. The constant full page ads make the app a chore to use. I just want to see when the next train is arriving.Version: 2.5.2
✓ Possible scam in the adsI use this app regularly without incident, however an ad has started popping up that looks like a real warning that would come from my phone saying I’ve used 93% of my phones memory. Knowing what I replaced my phone for that exact reason, I know it’s not true. But I worry that someone will click on the ad and have disastrous results. BEWARE!.Version: 2.5.18
✓ Very inaccurateThe app in theory should be helpful especially since I use public transportation 90% of the time to get around. However the bus arrival times in the app is always wrong. It is NOT helpful to see that a bus is arriving in 8 minutes when it says at that time (8 minutes) for 5 minutes. Therefore the wait is actually 13 minutes and I'm just wasting my time by planning my commute around an incorrect time, which is way too often..Version: 2.2.6
✓ New ad load is overwhelmingWhile the ads on this app used to be manageable, some time since the pandemic they’ve taken a new approach and it is terrible. Ads prevent a real-time schedule from loading for several seconds, and some also come with sound, which is extremely intrusive..Version: 2.5.18
✓ Ad free?I’m wondering what happened to the ad-free version. I purchased it some time ago but am not able to reactivate with this update. The ads aren’t the big fulls teen ones that seemed to pop up at the worst possible time, leaving the schedule unviewable. Now the ads are small, but still annoying!!! I might purchase ad-free again if I could find how to do it, but it’s not under settings or alerts - at least I couldn’t find it!! 3-stars only because of that. I love this app!.Version: 2.1.39
✓ DC area metro appThis app is really good, though would be better if my bus route had the correct information. The developers need to re-look at or update wmata’s bus routes. The route I take starting from the Maryland side has the incorrect destination so I can never tell if the bus is on schedule or not. I wish they would fix this cause I think it would be the perfect app to use..Version: 2.1.31
✓ UselessThis app is so useless. 0/10 would not recommend. First, the ads are out of control. If you’re trying to do something quickly to figure out your route, don’t even bother because 3 ads will pop up that you have to wait to clear before you can do anything. Next, the Silver Spring station bus bays are not included in the routes for buses that begin and end at the station. Last, the stops are not comprehensive in the list. I was looking for a bus so I could go back home and the app was absolutely no help in figuring out where I could get on because where I actually found the bus was not listed!.Version: 2.5.17
✓ Messy Interface not focused on the main task.Because the feedback mechanism does not work in the app.... App interface is really messy and it makes it hard to use. The workflow is also not accommodating to the regular scenario for the new and current user. Consider that the Apple Maps app opens to a map. It tells you where you are and helps you get to where you want to go. The interface is simple, clean, effective. It uses progressive disclosure to bury the “additional information”. Isn’t Metro an app that users use to find out how to get to their destination in the same manner, simply focused on the use of metro services? Suggest that this app should simply open to a map with the flags showing where I am and where the bus stops are. Everything else should be a drill down. The search at the top of the map display should be the drill down for locations giving priority to metro routes . Like the maps app, an expansion below could show other options. Maps shows a fast nav menu for restaurants, etc. metro could do something similar and show stops, initially organized by distance from user. And if Advertizing is necessary, please consider the use of Apples iAd interface instead of the Pandora approach to butchering the user experience..Version: 2.1.32
✓ Wasted AppThis would be a very useful app if not for all the worthless advertisements appearing when trying to access information. Too many ads for stupid things like Google, the world west largest tech company. Like they need to advertise. What’s worse is that I need timely information, I don’t have 30 seconds to a minute to waste waiting for ads to clear out too access transit information. Worst part is clear an ad only to have another one appear the moment I click on another bus route or metro rail line..Version: 2.5.18
✓ Real-time not workingAs much as I understand the importance of these kind of apps needing apps for revenue, when they start getting in the way of the interface, causing lags because there’s an loading in the background but it looks like the screen is freezing, it feels intentional to make the free version so glitchy to drive people to pay for the app which I believe is a monthly fee. I will gladly deal with ads otherwise but this has too much of a poor interface.Version: 2.5.22
🙂 DC Metro and Bus Positive Reviews
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⛔ DC Metro and Bus Problems
