- 88.2LEGITIMACY SCORE
- 90.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Qatar Airways App Complaints & User Negative Comments 2024
Qatar Airways app received 150 complaints, negative comments and reviews by users. Have you ever had a bad experience using Qatar Airways? Can you share your negative thoughts about qatar airways?
Please wait! Qatar Airways Facebook comments loading...
Qatar Airways for Negative User Reviews
✓ StaffIn Montreal air port Qatar airway staff is not cooperative, they stop me to carry out my lab top bag always,.Version: 11.3
✓ One of the worse airline appsI have found that the QR ios airline app is one of the worse that i have used. as a 250k miles+ annual traveler i have used many….. I started looking at Qatar Air as a replacement for much of my long haul. mostly because of reliability and service in the air. i am now having second thought on the airline and it’s hub DOH. the app does not seem to cache flight record data. meaning if you have zero tcp/ip connectivity you cannot see your current flight details in the app. yes they might be stale, but seeing what time your flt is tomorrow is useful. do do anything meaningfully requires IP connectivity. they should change that i have now spent an hour with the app and it still will not show my current flight record. i have had this problem in the past and it magically fixed at some random point in the future. i have restarted the phone, updated to the latest version via app store, logged out and logged back in. added my eticket number. added my PNR. all with zero success why must an app and thus its developers and company create a system that highly frustrating to us. As a revenue biz class customer. It Should Just Work!!! Other airline apps do. then you have the wi-fi problems at OTHH. but that is another saga…..! in the end i pay for reduced friction service and reliability. QR’s app in its current form does not provide that and that is a negative against future purchases..Version: 12.10
✓ Worst baggage service ever.I booked a flight with Qatar airways to Abuja, Nigeria through ASAP tickets, and I regret doing this because as of today which is 4th day after my arrival, my baggages still did not make it to Abuja, Nigeria. My first flight was from MCO to JFK which was scheduled for 7:44pm for my next connecting flight from JFK to Doha, Qatar scheduled for 1:AM depart and my last flight from Doha, Qatar to Abuja, Nigeria scheduled for 2:50AM next day. Due to the delay by JetBlue airlines the connecting flight was missed. And JetBlue gave my a new ticket from JFK to Frankfurt, Germany and then to Abuja, Nigeria. However, my checked-in bags were already sent to Doha, Qatar. Upon arrival, I made a claim with Qatar baggage service and it’s 4days after I’ve still not been able to get my bags from Doha, and all efforts to get the airline has failed. They never pick their calls and you spend endless hours on their answering machine. I won’t recommend this service for anyone except you want to be frustrated. They mode of communication is the worst ever..Version: 12.0
✓ Seat selection glitch on website and appQR seat selection is a mess. I select my seats through the app or the website. I get a confirmation email and then the next day I check. The seats are unassigned. Tried calling costumer service several times with no use as there is a communication problem with the agents and sometimes misleading info. This application glitch needs to be resolved. This is my first time and last time flying with Qatar as it’s giving me a nightmare especially flying with 2 kids..Version: 12.6
✓ Worst service I could have dreamt of! They are just patheticHello THIEVES! I thought worst part was over after I got the information that my bag was found in Miami and will get delivered soon (this is after Qatar made me miss my flight, did not provide me accommodation, did not deliver my bag for 20 days, did not provide me reimbursement from bag delay or accommodation when they made me miss my connection which was booked together and then my domestic connection booked separately). But NO! Qatar shocked me again by taking things out of my bag before delivering it and I’m not even sure what all did these guys take out. Chocolates were not delivered. Protein was not delivered for sure. Not sure what other things did WORST AIRLINE IN THE WORLD take out from my bag (which should be deemed as a THIEF but I suppose people don’t report it enough). Not to talk about worst customer service. I don’t expect any support from you THIEVES on this knowing you would not at all help me ever (because I’ve been trying to connect and request support for last 23 days), but still sending this feedback here on App store..Version: 12.23
✓ PainfulPainful enough to want to leave a review. Logs you out half the time. During checkin, makes you fill out information you’ve already filled out. Let’s you fill in emergency contact, but won’t let you leave the form until you realize you have to “Edit” your personal info, by tapping Edit. When you come back out of there, your emergency contact info is gone. Session timeout while you’re literally still typing. Then you have to start over on a lot of things. Loses you booking reference info often. Type it in all over again. Seriously? Won’t let you check in even though it says flights to/from the US only open for checkin within 24 hours. It’s less than 24 hours to departure. That goes on all day long. Then, mysteriously, you can checkin. Error messages completely wrong for the context. Don’t match what you are doing. “Connection errors” all the time. There’s no problem with the connection. Google works just fine..Version: 12.6
✓ Just not good enoughWhere do I start? I guess when comparing to other apps (EasyJet, Ba foe example) it doesn’t come close. It crashes and has glitches, isn’t user friendly and doesn’t have the functionality of other apps. When I checked into busin as class flight, it gave me various options - but only once. I could not log back in and email or download the boarding pass after the 1st go. If I could I couldn’t find it - don’t know what’s worse. On a different flight I tried to check in but couldn’t - m stage saying not available. But in the same box it said I will be able to between 36-24 hours before the flight. This was around 15 hours before? Erm Logged into the website, checked in ok - not everyone has or expects to need a laptop on holiday! Then when logging into the app no mention of being checked in even though I had and had a boarding pass. Is this really good enough for a top airline in 2019? I guess not.Version: 9.17.5
✓ Worst airlines everFirst of all the web application is so slow. It takes hours to open something on the app. Worst crew members worst management. I was travelling from Los angeles to ahmedabad via doha. At the Los Angeles airport the pilot waited for 8 passengers for 2 hours and the flight attendants told everyone who had a connecting flight that the connecting flights will also be delayed. At the doha airport all the connecting flights departed and didnt wait for anyone. They rescheduled our tickets for the next day without any accommodations at the airport. So we had to stay at the airport for 24 hours without any accommodations and the attendants told us that we cannot do anything about it instead of apologizing to the customers..Version: 11.7.1
✓ Search FailsNo flights found try later.Version: 12.2
✓ The worst customer serviceI see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service..Version: 11.1
✓ It would be ok if it worked :(It was ok to begin with and then they did an update and suddenly my reservation which was one week ahead was marked as completed, given a different reference number and was made inaccessible. Everything on the website was correct but the app was completely messed up. Reported it twice by phone and via form on their website , they told me to uninstall and wait 24 hours and reinstall. From the time of the guy I knew he had no idea what it was and was just trying to get rid of me , sure enough it did not fix anything. Not impressed with the service..Version: 11.0
✓ Truly the worst airline and the worst appI’m regretting choosing Qatar airways because of how terrible everything is. I have a flight in 20 hours and I literally can’t check in because the app says “it’s not within the 24hr window”. The support chat literally does not load. Every agent on the phone sounds like they are calling on an old timey Edison phone from ye olde 1897, or possibly via a tin can and some string. I have never seen an airline that is so remarkably bad at customer service, even before flying with them..Version: 12.21
✓ ConfusingI can't find the return flight time and price!.Version: 12.0
✓ Useless appSo, I thought I’d leave a review of the actual app which is the point of writing reviews on this site - write your reviews about the airline in a different, more appropriate, forum. I’ve attempted to login several times over a period of days. EVERY time I get an error message “An error occurred during processing” rendering the app useless. So no, I don’t recommend it at all. A waste of time..Version: 9.18.7
✓ Review of the Application not of the serviceThe application is ridiculous useless beyond checking out points and existing bookings has no use, and that if you are lucky enough to get that working. This is experience for past 5 years. The app or Mobile browser simply doesn’t work for airline websites and you cannot get a simple task done. Over the phone some tasks takes ridiculous 24 hours and if a refund even longer. Get better IT or use some professional services. Lack of mobile services is surely important impact on financial and customer satisfaction- rather lack of these both.Version: 12.25
✓ Poor experienceI am supposed to fly February 17 from Ankara-Doha. Lack of experience they said your visa to Uganda is not valid with Canadian passport . I spent time and money for nothing.Version: 11.8
✓ Why ruin previously a very good appI don’t know what’s with the developers but 9/10 just have to mess up a perfectly functioning app. Any once great app has had this outcome. Qatar app was great. You could see live status: check in, boarding/boarded, in flight, time remaining on flight, relevant boarding gate number, etc. If you had family members travelling, this was great as you would know exactly where they are at. Now it only has two options “on time” and “in flight”. Well genius! Except that any online flight tracking website can tell me that. Can’t you just leave what works well?.Version: 12.30
✓ Bad travelMy family and I recently traveled on Qatar Airways between Erbil, Iraq and Washington, DC via Doha, Qatar. We feel we were unfairly treated by local airline staff in Erbil on our return trip date, and as a result were required to purchase an additional return flight for our family of 4. I am writing to request that Qatar Airways listen to my request and consider how to make it right. We purchased 4 round trip tickets between Dulles (IAD) and Erbil (EBL) On August 17, 2021 we arrived at the Erbil International Airport 1 hour 15 minutes prior to our departing flight. Upon arrival, we were told by a Qatar Airlines employee that the flight was already closed and we were not going to be allowed entrance to the flight. This flight was at 4:20AM departure and we arrived QATAR AIRWAYS lobby in Erbil airport with our children at 3:05AM. This is plenty of time to get through baggage and check in for the flight at the Erbil airport and we made sure to check with local residents to confirm our arrival time. With no explanation, this Qatar employee denied us entry to the flight and would give us no further information. We sat at the airport watching as the plane sat on the tarmac. Along with 2 other families, we were not allowed to board the flight. As a result of this unfair treatment, we had no choice but to remain in Erbil, go to the Qatar Airways offices in Erbil, and purchase 4 additional return ticket change vouchers which cost us an additional fee..Version: 11.3
✓ Could be great, was better but they broke itI fly six-eight times a year from Uk to Asia with Qatar. That’s a lot of flights. An app that works and allows me to book flights, check for upgrades, change seats, check in etc would be really useful. This app could be great. It is well laid out and allows you to go to the right place quickly. But it doesn’t work. Qatar front desk IT is simply appalling. The Privilege club log on using finger prints originally didn’t work, then they fixed it and it worked wonderfully, then it broke but you could log on, now you can’t even see the box as the screen layout is corrupted. Looking upgrades... ha ha ha. The layout is awful and a straight view of the website but I don’t have screen real estate for this to work and I keep scrolling. And that’s when it doesn’t keep saying my booking isn’t eligible or that the is an error. Yes it is eligible and you’re right, the error is my continuing to use this app. In the air and on the ground at the airport Qatar is great. Their IT is awful. (One flight they said no availability for an upgrade. On the plane they had 26 empty seats in business class... but their flight forecasting tool was still saying they expected it to be full. I can’t believe they are making any money with such terrible yield management. My last flight was expensive, and half empty).Version: 9.15.5
✓ Deceptive voucher Terms and Conditions, Proceed with CautionI recently had an experience with the qatar app that left me feeling quite disappointed. While the app seemed promising at first, I uncovered a hidden catch in their terms and conditions that left me frustrated. Upon closer inspection, I discovered that qatar only issues vouchers after a lengthy waiting period of 7 to 14 days. This information was not prominently disclosed, and it felt like a sneaky move to delay compensation. Additionally, they attempted to entice users with a seemingly generous 10% voucher offer, which, in reality, doesn’t make up for the inconvenience and delayed resolution. In summary, be cautious when using the qatar app. The hidden terms and conditions can leave you waiting longer than expected for any resolution, and the 10% voucher offer may not be as enticing as it seems. Transparency and user-friendliness are crucial aspects of any app, and qatar falls short in this regard..Version: 12.19
✓ So slow!!The app logs you out at any given opportunity & is painfully slow to load any page/flight info..Version: 9.17.5
✓ Waste of timeThis is one of the worst apps I have ever used. Qatar is a great airline with great service, but the app is terrible. The touchID feature does not work. It will not accept your password half the time so you have to go through the process of resetting and even then you may not get in. Very frustrating and not in the least bit user friendly. Please fix this. It is costing you customers 👎👎👎.Version: 9.15.2
✓ Speed and bugsThis app certainly makes it easier comparing the really slow QA website. But during past coupe of days I have noticed a few issues - when booking somehow the page size was not right on iPhone and there was no way to select meals and save. - when clicking on the map of Doha Airport the app shuts down after a few seconds of nothing opening. - there is no place to contact support through a chat or email on the app. What if my phone does not have reception when I am in the airport?.Version: 10.13
✓ WasteDon’t use this app, the price in the flight shows is way different than the total, it’s. a waste use other website when it’s says that’s the total and no surprises.Version: 12.7.3
✓ One of the worst and most unreliable airlinesI have had the chance to fly with Qatar Airways 4 times out of which I have had absolute terrible experiences on 3 occasions. Be it delayed flight due to technical issue and moving to another flight that also goes technical for hours or flight been delayed to an extent that I would miss a connecting flight. The worst one being the covid related certificate which showed test was negative but it wasnt from some specific facility/ lab to support the boarding where other airlines did. Their customer services is absolute terrible and think King of Qatar should pay a tiny bit of attention to it if we wants to paint Qatar as all welcoming and open country. Please avoid Qatar Airways. Many of the people I know also do!.Version: 12.17
✓ Does what you need, but terrible app performanceThe app has everything you need to do for your trip, but the performance is terrible. Very slow app, wouldn’t let me finish selecting meal preferences, and gave me problems adding the ticket to the apple wallet. I would expect these issues with Ryanair or EasyJet, but not a premium company as Qatar Airways..Version: 12.21
✓ Surprisingly bad for a world-class airlineThe app is extremely cumbersome, slow and buggy. Most operations seem to take place in a browser-like atmosphere rather than a self-enclosed app environment. It didn’t automatically link my trips based on my name (I had to manually input my booking reference number even though I was logged in and the app “knew” who I was, something that almost all other airline apps do automatically) and basic operations like checking in take a long time because the app doesn’t store any personal information, requiring the filling out of multiple forms. I finished checking in only to find out that there’s no mobile boarding pass available, and I was emailed a PDF of my boarding pass, only to find out that it’s not even a boarding pass and I’d have to get the pass at the airport anyway. Spirit Airlines should not have a better app than Qatar Airways, and that should definitely be a source of shame. Edit: Now the Privilege Club section is completely non-functional. It logs me in with my Touch ID, spazzes out for a few seconds and then kicks me out. So far there’s not really anything I’ve discovered that this app is actually useful for..Version: 9.15.2
✓ Worst booking appMost of the cities are not available on the app while it’s available on the website. Very stupid app.Version: 11.1
✓ Ridiculous appTry to add your ticket to the apple wallet and you will see the pain. Can’t believe Qatar is not able to hire a decent app programmer.Version: 12.0
✓ Don’t trust the appThe app showed me my flight is rescheduled and I called the contact center and they told me my flight is moved to a day earlier. I couldn’t make it to airport on the new date so they rescheduled it for a day after. Then I checked their website and saw my original flight is still available for reservations. I called the contact center and they said my flight was not changed in the first place. They asked me to pay for changing the ticket to original one as they didn’t trust me claiming about the app. After 2 hours on the phone they gave my original ticket back and guess what, the app again showed my flight is rescheduled to a day earlier. I called them again, they told me you should always check website and not the app and my flight is fine. I wouldn’t trust their app. It cost me half a day on the phone and lots of stress..Version: 11.5
✓ Useless appDecided to update my flight unfortunately after I selected the new flight , it kept showing an error then asked me to call , I had to make a call to do changes and to wait for more than 90 minutes, why do you spend too much money on apps and websites since we had to call customer service and wait for a long time and whoever answered the phone didn’t have any knowledge instead of changing the flight she decided to do the rebooking again and charging me an extra $1800 . Needs to hire more professional and knowledgeable team members especially World Cup is next year and better be ready. Then I told her I can go to another airline and pay less her answer was it’s up to you so I told her to cancel my tickets ..Version: 11.0
✓ Worst airline and useless appAirline customer service is nonexistent! This is the third time I’ve flown with them and will be my last! Flew from Doha to Dallas and had to go to the chiropractor the next day because the seats are like sitting on a board for 16 hours! I had taken shorter flights with them and thought they would have better seats ford international flights, they don’t! Some reason there are more small children on this airline than any I’ve been on. It looks like you been to a frat party as you leave the plane! I tried for two weeks to upgrade my seats prior to flight but could not do it over the app or online. Spoke with customer service and was told they were full. The trip back I couldn’t check in with the app had to check in with gate! While at the gate, another passenger and I asked for an upgrade. She said they had 2 available, we said we wanted them! She said $1450 cash only! I only had a few hundred cash on me! Same with the other guy! I checked with the purser on the plan and he came found me just before take off and said they had 4 upgrades available for $1450 cash! He said they couldn’t take a card on the plane only at the gate😳😳.Version: 12.6
✓ Not reliableWrong information!.Version: 11.1
✓ Full name when bookingUnfortunately when adding your middle name to the app, it doesn’t show up on your booking, which means the booking doesn’t match your passport. Please fix this ASAP as unable to update my name in the app or the account.Version: 12.2
✓ Terrible App and terrible serviceI booked a returned flight from Canberra to Rio de Janeiro, with a stop over Melbourne and Doha. Two weeks before my flight was due, I received an email saying that my flight from Canberra to Melbourne was cancelled with no explanation or alternative flight. I had to call to rebook my flight from an alternative company ( Virgin). On my way back, there’s another stop over in Melbourne, however the next flight is not due until the following day and they have not taken the care to book accommodation in Melbourne..Version: 12.7.1
✓ So far not impressedDownloaded the app after I booked a flight and Qatar Airways was part of the route. I’m still unable to book my seats or even find anything to click on for seats. Everything online says “manage bookings” but nothing. Looks like others have the same issue so I tried the site on a desktop computer and it wasn’t any better. Tried contacting them in some of their social media sites and still no response. Tried calling and sat on hold forever until I finally hung up. They do not have a call back function or online chat. Even some of the links within the app cause it to crash repeatedly. It’s sleek and could be very user friendly if it actually worked or if you could get anyone to answer and help. I’ve never flown this airline before but if their app is any indication of their quality of service it’s going to be a long flight..Version: 11.1
✓ Booking with Qatar airwaysI had a very bad experience with Qatar airways I was booking from the app a trip and I put all my informations and payment informations I push pay and suddenly page start loading for long time and after that I see error sorry your trip can not be found I did not receive any email about my trip or about travel informations or my trip number… nothing then I thought payment did not go through because something wrong in the app so I try again and again but no way same problem. Next day I found out that they charge me money for ticket I did not book i call them they said you do not have ticket your booking not complete but they took the money!!! Why??? If I did not buy anything from you and in your system I have no ticket how you charge me?? For nothing?? It took almost two week to try to get my money back but finally it is on the way to my card. Still waiting. I will never book with Qatar airways online anymore..Version: 12.0
✓ DO NOT CHOOSE THIS COMPANY!The service of this company is horrible, the flight was scheduled to depart at 11:06 am, and I arrived at the airport more than one and a half hours before that time. However, your employee at the boarding desk was preoccupied with a video chat with a family member. He refused to check my already online-checked-in ticket and to check in my suitcase, instead suggesting that I book another ticket today while he continued his video chat. As a result, I completely missed my flight. I had a very terrible experience and request a full refund..Version: 12.27
✓ Issues with MessagesYou raise a message with them and then get an e mail telling you to check the App for their reply. Issue is you can’t see the reply only the message you sent! I have tried also on their web site same issue. You send a message explaining this and they do the same again, send another message you can’t see! Rubbish customer service. Get this sorted!.Version: 12.2
✓ Trying to adjust With you guysDear Qatar airways, I was a frequent flyer member of Emirates Airline. I decided to move from there to you. But till today I am suffering especially after the last app update now more. I can't check-in through app anymore because the app is asking me Visa expiry date and UK INDEFINITE VISA doesn't have any expiry date means I can't check-in online. Can't book a new flight through the app cannot even change fight through the website. No presence office everywhere. I like Qatar Airways. Please make your system user-friendly. Credit card payment compliance process so bad. Couple of times i paid by my wife's credit card from Emirates office. Things went smooth. Last time i paid over the phone and then crazy compliance process took many hours..Version: 9.17.2
✓ Very badNot working well.Version: 12.15
✓ Overall its very bad experienceOverall it’s very bad experience from buying tickets to check-in using the app, then meeting the crew on the airport & trying to communicate with customer service through the application. You can’t get help when u need it. They have applications that doesn’t contact you with customer service when you have an emergency. Informations provided not accurate & each employee on the airport has a different opinion. It was a big mistake to choose Qatar airlines. I paid $243 extra for a wrong informations..Version: 11.4
✓ Not goodReally poor app, cant even log in.Version: 9.16
✓ Worst airline in the worldThey are cheaters. They cancelled my $1200 flight and refunded me $56. This airline should be banned worldwide !.Version: 12.12
✓ The app still lacks of improvementI had to reset my password, and when i fixed it the app won’t let me login..Saying “Something went wrong: Please login from our website” Why can’t you keep your app in normal working condition? It also won’t let select my seats when i come back from Armenia..It just doesn’t work from there..idk why..It was always like that ever since i started traveling with Qatar Airways..I always have to contact you via facebook to select my seats from Armenia to Doha and to Los Angeles...Version: 12.6
✓ Can’t get to placesI can’t get a flight from London to JFK I can choose to depart from London but then it won’t find JFK as a destination or I can choose JFK as a departure but then it won’t find London as a destination not helpful at all.Version: 9.17.3
✓ Worst airlineFrom booking a ticket to board the flight, Qatar airways is the worst airline I have ever flown with. I had booked a return flight with Qatar but they cancelled my flight 2 weeks prior to actual flight. Since then, they couldn’t find any alternative flights for us. First, they booked me and my wife on different flights to different cities on different dates. I called customer service and told them my wife is pregnant and I have to accompany her, they asked for medical evidence for her pregnancy and after a week gave us flight. Again to different locations with 20 hours . The customer service is very unfriendly, they don’t even reply to your emails and put you on hold for up to 30 mins. Remind you tickets I booked costed me 3,000 USD each. I believe Emirates and Etihad airways are much better than this third class airline. Never flying with this airline. Booked with Sri Lankan airline. They are much better. Lastly, app is useless too. It crashes a lot..Version: 10.14
✓ Reasonable but buggyApp works well on most areas until you try and login to privilege club through your google account. Right after your google login the app send you back to the login page. If this worked I would have given it 5 stars but without access to privilege account it’s useless outside of checking your flight info..Version: 9.15.4
✓ Economy flight to AustraliaUnfortunately I am very sad to say how incredibly disappointed I was with our flight. I chose a window seat, stupidly, and spent 18 hours regretting it. The seats are so small, no leg space and really uncomfortable. My husband nearly had a panic attack as he was squeezed into the middle seat with a large gentleman to his left. We are not big people. Claustrophobic does not even begin to describe it. Really dreading our journey home which is putting a dampener on our holiday. Sorry Qatar.Version: 12.8
✓ 5* airline with a 1* AppThis is the worst airline app I’ve used so far. It’s really clunky and slow. I couldn’t check in using it and so I had to use the website in the end after 4 attempts. Had I been able to check-in using the app, it’s then missing some very basic features like being able to send your boarding card to Apple wallet. I don’t get why such a brilliant airline has such a terrible app. Please invest in this Qatar!.Version: 9.15.3
✓ Qatar can not solve problemsI have paid my own taxi bills… I have to purchase new items and clothing due to lost luggage. I have been let down by qatar . No solution since October 2022 how long do i have to wait.!!!! I have been very very unhappy with qatar, this is a bundle of mistakes and faults from your side but no solution found to them yet ,am shocked… First my flight canceled qr901 nothing… you have done not a thing so far. Didn’t even offer a glass of water while we waited until 4 am in the morning standing in a queue not knowing what will happen. I had to pay for my own taxi to and from airport and plus the flight was original flight was18 hours it became 2 days and nothing… I have sent you my taxi expenses too…. nothing secondly my luggage lost and arrived 9 days later you have done nothing… not a thing so far…I had to purchase things and you do not even reply to my messages… I sent you my purchase list and expenses due to lost baggage…. nothing All i get a reply from chat help is i should wait my case still under investigation…. Could someone reply why is it taking this long..Version: 12.15
✓ Zero Star AirlineQatar airline cancelled my both flights and rescheduled with the cheapest option. Customer service is terrible. Not answering emails after first time and when called their Doha office and complained they hung up on me. During flight experience was terrible too. We were sitting at the back row and every time they got to us we were told our preferred meal was not available and we had to choose something else. Do yourself a favour and book with Emirates, Etihad and Singapore airline, not this third class airline..Version: 12.4
✓ "The most irresponsible airline regarding lost luggage."We packed our entire life in our suitcases for our destination in Canada, including important medications, essential items, and expensive gifts for our young child. Unfortunately, our suitcase was misplaced during the journey. Despite numerous follow-ups, we were informed that our suitcase was in Toronto. Upon further inquiry, they claimed they couldn't locate it. It has been six months since then, and I have faced numerous difficulties trying to find my son's medications in Canada due to the gross negligence and lack of follow-up by Qatar Airways. I am truly sorry for choosing such an airline, as I thought it was the best. Now they should compensate us significantly because I had many important items in that suitcase. In my opinion, do not choose this airline. No one is held accountable..Version: 12.32
✓ Doesn’t do what it saysThe Qatar website promises seat selection via the app, but there is no option for this anywhere. That’s the only reason I downloaded the app..Version: 12.4
✓ Pretty design, but poor performanceThe app looks good but doesn’t perform well. Performance seems to have got a lot worse recently. It is slow to load, and core functionality like adding flights is clunky. Worst of all, for several days now it has been showing an upgrade offer but when I click on it, it just hangs, so I have not been able to avail of it. I phoned the helpline and they said they were having IT issues, and I could try asking for an upgrade at the airport. It seems standards are slipping at Qatar..Version: 12.17
✓ Garbage and useless appFunny and useless app ..Version: 11.1
✓ Flight linkingThe ability to link flights to my profile is terrible. Also managing booking is mostly not possible via the app as there is always an error message when attempting to make flight changes.Version: 9.18.5
✓ Normal airline, terrible customer serviceAfter booking a multi-city trip, I realized that Qatar Airways’ website glitched and booked one of the legs incorrectly. I immediately contacted them to get it changed but they said I must pay a service fee of $15 per person per flight. Their website advertises FREE change of flight - this is deceptive and wrong. I know it’s a small fee, but it’s the principle. I’ve contacted multiple times and they seem to not care at all. They won’t even give a small voucher, upgrade, nothing. The flights themselves are fine - but unfortunately, I won’t use them again because they do not treat me well. 0/5 stars..Version: 12.6
✓ App is unstable and often doesn’t workApp only showed half my trip then dissapeared and could not be re entered Like the service on the plane the outward trip was not as expected three minutes plus for an attendant and I’m in business , two salt shakers no wine had to remind for missing food items and other things , just terrible And the wine was simply awful ,.Version: 12.10
✓ Very slow and freezes frequentlyThe app is really slow and freezes constantly. I had to try atleast 5 times to book my tickets because i had to start over again and again as the app crashed on me..Version: 11.3
✓ Garbage appQatar Airways app is pure trash, you can only do certain things on the website but you can’t do them on the app and vice versa. On top of that anytime you try to do anything it crashes. Then when you finally get to where you need to it’s taking you 20 minutes longer. Their system is not cohesive at all and dealing with customer service on the phone or via the chat is some of the most frustrating experiences. For an airline that is supposed to be so luxurious, everything about them is in the Stone Age. From their airport terminals to the websites.Version: 12.25
✓ Disappointed in Qatar AirlinesWe reserved a business class seat months ago from Delhi, Doha, Miami. We had a hotel so that we could enjoy the extended layover in Doha. Then the country closed down completely for anyone that doesn’t have a World Cup ticket and special visa. The hotel canceled us, we have a 20 hour layover in Doha, cannot leave the airport, cannot stay in the lounge, and nobody cares. Qatar airlines will not change the reservation. It looks like we’ll be sharing the airport floor with thousands of others that have similar problems. And this is how the worlds best airline operates?.Version: 12.6
✓ Come on its the 21st centuryHey guys. Really?? You can't book or get quotes on multi city trips on this app that involves 3 or more flights. So a standard return to a destination where you want a stop over in Doha each way refers you to the desktop website. How old fashioned when your gulf rivals can easily handle it.Version: 9.17.3
✓ Very bad serviceI was in flght no 763 from Doha to Montreal on March 15th. Business class, The food was horrible , quality and quantity, the way served. I asked a drink , the kind I selected from the list NOT available, the served one about one Cm. in the bottom of the glass . I felt regretted to choose Qatar airlines and I do not recommend it.Version: 12.0
✓ No multi-destination availableNo multi-destination available.Version: 12.0
✓ Terrible airlineQatar airlines is possibly the worst airline I’ve ever traveled with. Their customer service is terrible and handled so poorly; they take no ownership of any issues. I had a flight from JFK to Qatar and there was an issue with the ticket number. They couldn’t figure out the issue and continued to say the same automated response and blame the issue on something else. They were truly the worst customer service. If you have any option, stay away from this airline. It’s terrible service, flight is average, the app interface is awful. So bad I wouldn’t give any stars.Version: 12.7.1
✓ So called “best airline”App is all designed well to get to make you think it is the best airline in the world, when in reality they provide the worst customer experience. They practically don’t give a damn about thier customer and customer service. Absolutely 0 stars for customer service on and off air..Version: 12.12
✓ App does not log inThe app keeps telling me for a smooth experience please log back into account. I know my details and put in are correct. The app then locks my account. It says OTP has been locked as well. I call the customer support and they tell me the app is fine on their end and I would need to wait 24hrs. This has been happening for more than 2 months and the Qatar technical team have no idea or help to assist. I do 2 flights a week sometimes with British Airways as they are part of Oneworld and linked my Qatar account. My BA app works fine. Qatar app is not working. I’m wasting my time calling their customer support. I spend more time trying to unlock my account with Qatar and it’s mobile app..Version: 12.17
✓ Horrible experience just avoidI recommend everyone to avoid Qatar airways as they are now no near the high standard they used to be! Delay in first flight and missed the connection flight to London and they offered me a flight 8 hours later with no hospitality and offering accommodation to make us comfortable whilst waiting there. I should had been in London at 10 am for an operation and unfortunately I missed my important appointment. The staff and crew are useless! No near European standards any longer! Horrible food and service. Messy none organised airport staff. I have disabilities which I requested wheelchair with assistant and no one was there to help and to assist. They moved me around with their buggy cars 20 times which I lost my bracelet .No offer of any kind for any compensation which cause us so much of damage. only one apology after I reached them out to complaint. Your simple apology wouldn’t make up for my lost property, delay and long waiting transit time which it damaged my physical and mental health as well as missing my important appointment in London. Very disappointed!.Version: 12.17
✓ Technical issueWhen I try to log in, it just keeps telling me that there is “a technical issue, please try again later”. And what’s worse, I try to log in on the desktop, and it asks me for a phone number OTP to verify, but I do not have access to it anymore, and there is nowhere to let me change that. Could have allowed me to use my email to verify, but nope, the developers aren’t smart enough to do that. Wasted so much of my time just to do something simple..Version: 12.0
✓ Soaking wet seatI travelled from Adelaide to Doha on 21stApril and on boarding found my seat 34F soaked through I asked the stewardess for help a maintenance man came on board with a new seat cover but the foam was saturated so he folded one of the airline comfort blankets up placed that over the wet seat and put the new seat cover on,this was the most uncomfortable experience and flight I have ever had over 13hours the seat became lumpy as the blanket moved under the seat I am still suffering back pain 48hours later and I can not get in touch with Qatar airways for a response very upset and very disappointed.Version: 12.12
✓ JonathanNothing but problems with their app. First anytime I tried to login, it would keep exiting the app not even allowing me to login. They put out an update a few days later. Finally after I was able to login, my flight details under my trips was showing the incorrect departure time then what was confirmed in the email as well as what would show if I went to manage my bookings. This would just cause confusion for many people. They really need to fix their app so it works properly and not cause so many headaches and frustrations..Version: 10.5
✓ 21 hours transit - no accommodation and 1 meal onlyI travelled with Qatar Airways, the experience was not good. I emailed them several times about accomodation and meal and they never replied me. They have lounges in the airport on sale and they want to make money on top of expensive tickets. I will not recommend anyone to fly through Qatar. They don’t care about customers at all..Version: 11.8
✓ Baggages late on borg elarabBaggages on your flights to alexandria borg elarab dont come on the same flight..this happens to travellers everyday ..when we complain u said whats the problem it will come next day or after 2 days ..i dont know why this happens its direct flight not transit ..this is not acceptable to me i paid double the price i would pay on another airways to not be put in this problem ...my town is 5 hours travelling from alexandria ..i cant go home then travel again to airport to take baggages then go home again ..this disrespect for people that we would never accept.Version: 11.0
✓ The app is as bad as the customer serviceI echo what others have said on here - Qatar have focussed on new planes and nice seats - but the service and IT is dreadful. I found flights on the website, which I then booked - only to have a call saying that the price was actually much higher so they had to charge me more... I’ve also be stranded in Asia because no call centre could get access to my booking on their own IT system. They claim to be codeshare with BA, but will do anything to avoid using BA flights rather than their own - even delaying my journey by 24hrs because “everything is full” only for me to find that the BA flight they said was totally full had a half empty cabin. The app will lose flights, claim the flight is finished when you’ve only flown the outbound leg etc etc..Version: 9.15.11
✓ AppThe app is not user-friendly at all.Version: 12.15
✓ NeovinexTake ages to Loard this app,.Version: 9.15
✓ Refund not received - waiting for over 2months nowI booked a flight on this Qatar app the beginning of October. Unfortunately I had to cancel the flight the very next day. The flight was for the end of October. Long story short… I received a confirmation email for the cancellation stating I’d have to wait 28 days to receive my full refund. It is now the 11th of December and I still have not received a cent!!! I’ve been trying to reach Qatar airlines literally every week and I’m told to be patient to this day I have totally lost my patience I NEED MY REFUND!!!!!!.Version: 12.25
✓ Needs workApp is slow and buggy, it doesn’t feel refined. Some issues encountered include not being able to add boarding pass to wallet reliably, not recognizing my flight time, not auto my profile information or asking for same information again. Inability to get to “my trips” from main screen, no option for staying signed in on device, etc. It’s not a horrible app by any means, but certainly needs work..Version: 9.17.9
✓ The app doesn’t function when you need it the mostTrying to check in online is a mess! When check-in windows open, it does not allow you to check in. It’s like the app is confused as to when it should let you check in certain time it lets you check in, but you are greeted with “We are unable to process your request at this time. Please try again later.” No matter how many times you try 99% of the time you’ll get this message. Either make an app that works or don’t make an app at all! Waste of time and energy!!!!!.Version: 12.21
✓ Stick to websiteDon’t bother with this app and stick to the website it’s very buggy a waste of time.Version: 9.17.6
✓ Recent TripFirstly on the first leg of my journey the flight was delayed. I had a very short window to catch the connecting flight. Service was not good plus food was very poor. I wondered how you were awarded best Airline for 6 consecutive years with food like what you serve on the flight. Get rid of that Pattie you serve its ghastly and most clients just take a bite and throw it away. Also no tea coffee served only given if you ask for it. Return journey also flight delayed. Food really bad and you don’t issue a menu and it’s hard to understand what dishes you are serving. Food needs to be improved a lot. What has happened you were a good airline. Trust me you are not a cheap flight either. Your customer Service needs an overhaul so that it will get better..Version: 12.4
✓ Seat selection GlitchI have to say the app is good, however it needs work and be just discovered a bug with seat selection. Once you select a seat and you try to change the seat number for another one, the app deselect your original seat and fail to select the new seat. I’ve tried this several times. Especially if you’re having a connecting flight view Doha. If you select the seat for the first time, it works great. But if you decide to change your seat for one leg of your trip, it glitches. It selects the new seat, and deselect the other leg that you didn’t make any changes to. Please developers, fix this asap. It’s highly important..Version: 12.12
✓ Useless AppI downloaded the app as the email I received pointed me to download the app in order to manage my booking. When I entered my booking reference number and surname , it registers but then nothing / no booking appears. So you can’t do anything on the app really. Going to the website , as soon as you click manage booking, it is game over too. Slow unresponsive UX and obviously shows as little effort as possible is put into the customer journey once someone buys a ticket. This is my experience BEFORE even getting on the plane so my expectations are at the lowest possible level. I’m giving the app 1 star as it won’t allow me to give zero , which is what it should get..Version: 12.12
✓ What Happened - OTP nonsenseCould not purchase on the app, had to use a computer. Did not recognize my frequent flyer number even though I had the card in front of me & was logged in with it. The worst is this new OTP nonsense. One time password- you only have two options, every time you log in or every transaction. Added headache & nonsense. My phone already requires my face & my computer my thumbprint. What a hassle especially if you are at an airport stressed out or worse don't have internet access. You have gone too far. I purchased this time but will look into alternate airlines with less hassle & more operational friendliness..Version: 12.14
✓ Couldn't check in onlineHave me an error saying there were passengers listed as no-shows on my ticket. But it was only me, and my ticket was fine... Travelled today without issue.Version: 9.18
✓ App has glitchesThe date section in the calculator to see how many points it would cost to purchase a reward seat doesn’t work. It won’t let you select or change the date and it’s set to the year 1969. Alternatively you can use the “book” section and choose “book an award flight.” You also can’t add a family member to collect points on their flights because the fields don’t work. You can add them on the QatarAirways website, however. I must say I am disappointed by the app but I do like Qatar Airways as an airline..Version: 12.13
✓ Needs improvementThis app makes all the right noises but is frustrating me so much I want to throw my phone across the room. I am constantly told that part of the app isn't working. Updates don't seem to go through and I am frustrated beyond belief. I am worried that seats booked haven't been reserved properly & points earned aren't being logged. This has made my ore flight process annoying & made me anxious..Version: 9.17.3
✓ INDIAN STAFF SPEAKS HINDI DOESNT KNOW ENGLISHComplaint Regarding Qatar Airways I wish to express my dissatisfaction with Qatar Airways' services, particularly concerning the behavior of their Indian staff. While the service up to Doha was exceptional, upon reaching Doha, the quality drastically declined to what felt like fifth-world, Stone Age standards. The staff began treating passengers like poultry, with no regard for maintaining proper queues. Furthermore, Indian staff members displayed unprofessional behavior, including misbehavior that seemed to go unchecked and even rewarded at times. In instances of conflict management, they resorted to shouting and invoking the police name, which was extremely unprofessional. This behavior reflects poorly on Qatar Airways and warrants immediate attention..Version: 12.30
✓ Terrible and disappointingHave just flown from Manchester to Doha then on to Brisbane. At Brisbane I was told my case has been left behind in Doha due to flight weights and balance. It has taken 5 days for my case to be delivered to me !!! Not happy and thank god I was staying with family who could help me out with belongings. Hope our return flight is more successful and I will be waiting with baited breath at the other end of my holiday..Version: 12.6
✓ This app simply keeps crashing and not loadingChecked my internet connection and speed tested download and upload. No problems there. Yet this app when I try to open the page for my flight to select my preferred seats and pay for them. It simply sits on loading loading. Tried countless times. Restarted mobile, went to friends house to try their WiFi, exact same thing..Version: 12.15
✓ Very bad experience in Lebanon airportWe recently traveled from the U.S. to Beirut on Qatar Airways. On our way back to the U.S., the Qatari representative at Beirut international airport informed us we have to take a Covid test even after we told him we are already vaccinated. He insisted we have to take the test, otherwise he will not allow us to board the airplane. He referred us to a lab nearby where they charged us $200 per person. The lab technician took a swap and within few minutes informed us we tested negative. We later met some people traveling on the same flight who told us they didn’t have to do the Covid test. The lab refused to give us a receipt showing what we paid. It seems this was a scam by the Qatari representatives to take our money. This is totally unacceptable, unethical, and illegal..Version: 11.1
✓ This Airline is not the best airlines anymore, be caution when considering it for your travelI would say Qatar Airways is just one star airline. They exhibited discriminatory behavior. When I mentioned I was heading to Kathmandu, they began questioning me. They informed me that I couldn’t bring my computer bag on top of my hand-carry, as it needed to be under 7 kg, including the computer, while my work computer alone weighs around 5 kg. I also had a book to read and needed extra clothes for a day long transit. After insisting on removing my computer bag, they allowed me to proceed. I was going on vacation, with DFW as my starting point, and I encountered discrimination, ill intentions, and disrespect from Qatar Airways. Please exercise caution when considering Qatar Airways for your travels..Version: 12.21
✓ Heartless air linesI bought tickets for my Wife and two children from Dhaka to melbourne. Qatar airways canceled it 2 times mercilessly. Now, third booking is going on one and half months later from the original date. I am very worried about this booking as well. We have very short timeframe. Within time they have to arrive in Australia. They canceled it because tickets are economy class but there was tickets available for business class. They ask me to buy business class tickets, what i can’t afford..Version: 11.0
✓ Paid for seat upgrades and did not receive themSo disappointed with Qatar airlines. Arrived at Sydney airport for our flight to Doha and was told at the check-in counter that the seats I had paid and extra $300 “had been sold” to someone else. The same story when we arrived in Doha for our onward flight to Athens. Since returning, after multiples emails, phone calls, I have received no response, no refund, nothing. I even escalated to Fair Trading, the airline did not respond to them either. I have never been treated so appallingly by any business. DO NOT FLY THIS AIRLINE!.Version: 12.23.1
✓ Amazing on board, but lagging technology and disappointing customer serviceDefinitely one of the best in terms of on board experience. Two stars due to: 1. Rude, incompetent and unprofessional Live Chat agents who are clearly not sourced or trained properly. 2. Buggy website and app. There seems to be an ongoing glitch preventing me from getting a mobile boarding pass. Their app usually either says go to the counter to check in or issues me a so called ‘confirmation pass’ which says go to the counter to get your formal boarding pass... Even worse, it doesn’t tell you the reason - is it because of the airport’s requirements? Or missing information on my end? Or something else? Nope, no useful info at all - just zip it and join the queue at the check-in counter I guess…. 🤷🏻♂️ The app also on a few occasions decided to remove my seat selection without even sending me a notification or email confirmation. Lucky I check all my travel bookings regularly and spotted it. Otherwise I could have ended up losing my preferred seats! And when I contacted Live Chat, the agent did not even apologise and had the ‘yep it happens so what?’ attitude all over…. 😮💨.Version: 12.8.2
✓ The longer you use the app, the worse it getsApart from the fact that you cannot preview seat availability without adding all the passengers details, which makes organizing things for larger groups a pain, the app won’t let me scroll to see the prices available on other days without going back to the main menu. And the prices/seats are always changing up and down multiple times a day, which I’ve never seen before. Have only used the app for 4 days tho, so can’t say more..Version: 12.27
✓ IOS 12I cannot use the installed version (old one) of this software, it keeps asking to update, but the update requires iOS 13, meanwhile the update suggests to update to latest compatible version, when I click on download, nothing happens and same message asking to update to latest compatible version shows up again and again..Version: 12.0
✓ Not at all impressedThis is such a dreadful app. Every time I try to search for flights it takes forever to return anything if at all. This doesn’t happen on the desktop version. I am currently writing this having waited for 10 minutes for the app to download having deleted from my phone in the hope that a reinstall might help to improve the way this thing works. I might add that over the years Qatar has been the best airline I have ever flown with but it’s got such a terrible customer flight management app. While I’m at it, the desktop version wont let me check in . . ..Version: 9.18.7
✓ Terrible websiteQA’s website is beyond bad. I have tried to book a flight 5+ times and I keep getting random errors or a complete reset. I am also trying to use vouchers and when I do some come up with not valid or the fare is less than the voucher and will work for one person one time and not for them when I try to book again after an error..Version: 12.27
✓ Poor AppThis app is terrible. It’s impossible get a mobile pass on your phone after you’ve checked in on line so if you use this screen shot your pass because you can’t re access it.Version: 9.15.2
✓ Terribly slow appApp takes so long to load anything at all. Seat selection doesn’t work, me and my partner tried to book seats for an upcoming flight about 8 times over the last 6 months and it never worked until the most recent attempt three weeks ago. Only it said it worked and our seats were confirmed, just to find it never actually worked and we are now stuck with sub par seats..Version: 12.23
✓ Has potentialPersonally, the app takes a long time to load. It feels very slow, and this is quite annoying. The interface was easy to use, and was very easy to use. The number of updates prior the flight could be increased, I wish the flight was updated more regularly as it shows on the airport screens..Version: 12.15
✓ Unable bookUnable to book always says name too long My infant have 4 letter name buy app is saying name is too long Afterwards it’s birthday is too long.Version: 11.7.1
✓ App has potential if completely overhauled!This app has bugs, glitches, and information that is uploaded seems to disappear. I’ve been flying with Qatar airways for many years, and I am sad to make this review about the app because their in-flight service is so great. I ONLY book flights through the app using my privilege club account, and recently when I attempt to reserve seats, request a special meal, or upgrade to business class, the app and the website give me errors such as “incorrect name” or “you did not book the flight through Qatar Airways…” excuse me? Yes I definitely did! I have a traveling partner who needs a business class reclining seat due to a major surgery and there is no option anywhere to upgrade like there usually is. Qatar Airways, You Can Do Better!.Version: 11.4
✓ Mrs AsadAt LHR the service was excellent cant fault it. But returning from Sialkot Pakistan the Qatar staff are so rude especially the ground staff. Had a Terrible experience. On the flight from SKT to Doha my husband asked for water 3x on the 4th attempt my daughter got up from her seat and said to the attendant my dad has asked for water 3x and you have ignored him. To be honest the airline is no way on par with emirates we have had better experience and service from Kuwait Airlines & Virgin airlines. We traveled as a family of 6 and Doh to LHR we were spread out in the plane. There were many passengers that were not happy. I would never use Qatar Airlines again!.Version: 12.6
✓ My tripsOkay except cannot get My Trips to function at all, kind of important…worst airline app I have used..Version: 12.4
✓ Useless appTrying to log on but I’ve forgotten my password. Ask it to send a link. It says it has. It has not. Have tried so many times now I have given up. Rang customer service. Very rude and almost unintelligible man tells me he can’t do anything without my membership number. I can’t tell him my member ship number because I cannot sign into my account. His response? “What am I supposed to do without your membership number”. SORT IT OUT!!!!!!!!!.Version: 12.7.3
✓ Best Airline, Worst App1) CONSTANT LOG IN. To view points, one must log in. (Understandable.) To toggle between features (profile--> my preferences) AFTER being logged in, the system has you log in again, then stops at the logo with the "please wait" message. After 90+ seconds of NOTHING, I go back, and suddenly I have to log in again. ENABLE FACE ID/stop making users constantly log in to access their account info. 2) ADJOINING QSUITE. There is no way to select adjoining QSuite in the middle of the plane on the app. One must call. Whom? I don't know: the only 24/7 phone is in Doha, and the U.S. #s are Mon-Fri, during a time frame WITHOUT A SPECIFIED TIME ZONE. ENABLE 24/7 CHAT CAPABILITIES ON THE APP. By far, the WORST app for the "most celebrated airline in the world.".Version: 11.8
✓ Worst experienceI was staying in İstanbul for 1 week until I travel to a country in Africa however I received an email my flight was cancelled and i had to stay in İstanbul for 2 more days adding hotel cost and extra expenses when complain and contacted customer service Qatar airways ignored and didn’t respond on top of that Iv attempt to complain twice just to see if I’d get a response and I didn’t even get my points for the flight since being Airline Member I’m sticking to other airlines because this was by far the worst and unprofessional experience I do not recommend.Version: 12.30
✓ Worst login experienceThis app is not user-friendly at all. I tried to register with my Apple and Gmail accounts, but it didn’t work. The app was lagging when I tried to move from one tab to another..Version: 12.22
✓ Worst ExperienceI had the most bitter experience with Qatar. I’m flying from YYZ to Doha and they cancelled my flight 3 hours before take off! outrageous!.Version: 10.1
✓ Worst costumer serviceI need to change my phone in my account, I sent email more than week ago, called more than five times at call center in Canada and Qatar but still I can’t logged in because of OTP set up in my old phone number..Version: 12.0
✓ Login not workI use iPhone SE 2 and after I input my signin information, it doesn’t work.Version: 12.18
✓ Really?Just a question; Do the developers honestly not consider that being forced to waste 5 seconds watching a stupid animation every time you open the app could be annoying?.Version: 9.14.19
✓ The worst customer service in the worldShame on you.Version: 12.25
✓ No destinationThis isn’t useful. It doesn’t give me any destination..Version: 9.15.3
✓ Not friendly bookingNeed to improve well.Version: 12.7.1
✓ A Bumpy Start: Navigating Qatar Airways App's Signup ProcessThe onboarding process on the Qatar Airways app leaves a lot to be desired, particularly when it comes to password management. The inability to paste or directly input passwords from a password manager poses a significant hurdle for users, slowing down the registration process considerably. Additionally, the activation process is marred by lengthy delays, taking upwards of a minute with little to no feedback on what's transpiring behind the scenes. It appears there may be a slow queuing system at play, which prolongs the overall process to over 10 minutes - a time frame that could deter many from completing the registration. Furthermore, post-registration, the app restricts users to logging in with the initially provided email and password, with no immediate option for social media logins. It remains unclear if social logins become available at a later stage. The cumbersome and time-consuming nature of these processes could potentially deter users, and may necessitate a more user-friendly revamp to enhance the overall experience..Version: 12.21
✓ Worst Airline AppThis review is for Qatar Airlines in the hope they invest in improving their app. Being a frequent flyer, this is probably the worst app I have had use even compared to the budget airlines. Trying to make any changes with your details, seat or food preference you’re met with constant loading errors, frozen or blank pages. It’s so bad I had to spend hours on the phone or live chat to their customer services. The overall app experience is so frustrating and urgently needs updating..Version: 12.5
✓ Many glitchesI struggle to see this comparing to the Emirates app and hope they fix this. Multiple things: 1. Fix OTP issue - I almost have to re-sign into my Privilege Club account every 10 mins because it keeps logging out and then asking me to sign in again and do OTP verification 2. Menu before flight doesn’t work: Meanwhile on Emirates I am able to see the full menu before the flight 3. Errors while booking: Sometime mid way through bookings the whole process gets an error and then I have to do it all over again 4. Flight changes UX/UI: It’s very confusing - you can’t change individual segments but instead the whole flight of it hasn’t departed. Also when you try to change it shows full fares and only after you proceed would it show if there is any difference to your original fare - compared to Emirates where I can see that while navigating the options to change 5. Overall: Looks like the app has websites within the app itself which is awful for a reputable airline - compared to other airline apps, it’s also bad for the user experience.Version: 12.32
✓ Always StuckQatar Airways should invest more on this App and get better team of IT consultants to fix the backend configuration bugs of this App. I advise QA team to use the same IT company that British Airways uses to maintain their App. For last couple of days I m trying to check the history of recent flights activities but couldn’t able to fetch the information. Most of the time the App remains stuck and despite using latest and updates iPhone the problem remains the same…..Version: 12.0
✓ Steal money never issued refund on refundable ticketsFraud airline gatar airline.Version: 11.1
✓ Do not use Qatar airlinesAfter using many airlines , I would strongly advise you not to use Qatar airlines at all , there one to one person care of there passengers is the worst I have experienced in 40 years of flying ,and when things go wrong they are useless and cost me £2000 with no refund at all and when I chased this I was told I would get nothing , and the problem was the fault of the airline not mine , avoid using this app and airline.Version: 11.8
✓ Changing my seating classI’m looking for a business class seat with Qatar airline and either changing my seat class to economy or changes the airline to another carrier!! The reason I go to Qatar airline website is I want to book from this airline not others, I know we’ll enough other airlines websites..Version: 11.6
✓ Good app but ridiculous password controlsOne of the better but insane password controls means that I’ve never been able to register for Privilege Club as it always rejects my choice of password formula which works for 19 other airline apps but not Qatar. So I imagine there are a vast number of password resets on this app and the controls implemented actually defeats its key objective as it’s looking to create a totally unique password.. invariably meaning people are forced to write it down. So I’d mark the user experience down - built by theoreticians and not iteratively with customers.Version: 9.18.6
✓ Flight QR 1367 Packed to capacity Poor serviceI flew from Doha to Johannesburg paid for a seat 16 J just behind first class. No space for my one piece hand luggage had to store it at seat 36 A when we landed I could not embark immediately everybody stood up so I could not reach my luggage until everybody was out of the plain!!! This was very inconvenient and I feel I paid extra this is unacceptable for an Airline boasting it’s name as the top airline!!! Very disappointed !!!!!Mariette Lombard.Version: 12.4
✓ The worst customer service and check in experience at Istanbul airport1-Disrespectful, lack of English basics, and irresponsible team at Istanbul airport.... MISSED the flight as result!!!! 2- unresponsive phone numbers all around the world!! 3- they would charge extremely expensive fare for one seat with up to US $8000 ( one adult $4000+ baby $4000 because it the last seat as he claimed!). “They take your money and leave a woman with her baby stranded in the transit area”..Version: 10.14
✓ Completely un-functionalFinally reached the papyment page and now informed the payment is not able to be made for the the booking! Error descriptions are completely non comprehendible. Payment with drawls not calculating Avios deductions. Then not processing the payment. But conveniently was forced to pay an additional fee to hold my booking! Now following the link provided in the confirmation email to pay it online and what a suprise. Link doesn’t work. This company is scamming customers into paying additional fees..Version: 12.7.1
✓ Unable to read service request messagesStruggling with this app. Never used it before, I sent a service request and received a response but when I click. The response bar just keeps showing me the message I originally sent. Sent another one in case it was a glitch and they have replied again but still unable to open message. I fly in 6 days and don’t know how to get the response to my request. Very stressful!!.Version: 12.1
✓ App kept buffering whilst trying to upgradeI received a special offer of an upgrade and whilst trying to avail of the upgrade the app kept buffering and would not allow me to complete the transaction. I tried to call the agent today to help me and they advised that I had to do upgrade online. By the time I got through all of this the offer disappeared. Very disappointed..Version: 12.3
✓ Do not provide hotel accommodation even after having over 20 hours layoverThis airline does not provide complimentary hotel even after having over 20 hours layover in Doha. I talked with the staffs on front desk and customer service agents but they refused me giving the hotel even after having 20 hours layover in Doha. I asked the reason and they said since you didn’t request the hotel 2 days before your departure. Ok, that is my fault because most airlines provide hotel voucher at the hotel desk and i thought this airline does the same. I then requested any lounge or food accommodation then, since the layover is too long and they said no but what i can do is book a hotel that is around $600 per night. The hotel price per night is half the price of the ticket. I said i will go out and come back before my flight and they said no you don’t get the transit visa either. Basically they put me in the jail of hotel where they don’t provide any service and don’t think they must provide any service to their customer. So, I would say big NO to qatar airways moving forward. I prefer Turkish Airlines over this airlines..Version: 12.31
✓ The worst app everSo QA will spend millions on advertisement, for their brand, but their app and website is the worst you can imagine. In 2023 YOU HAVE TO CALL THEM TO REQUEST FOR ANY CHANGE RELATED TO YOUR BOOKING. Imagine that! It is also part of the service, I fly mostly with business and experience doesn’t start from the flight, it’s from the point of BOOKING - where customer paid. I have no clue how they are still winning awards, it’s impossible to miss that huge part of online booking/managing experience! Did you pay for those award??? they have to get dropped down to the bottom with low coaster where they have better UX. In 2023 not serving customers online means you gonna die soon, good luck Qatar Airways FOR DEVS - always gives me an error when: - managing booking - changing the dates - cancellation issue ( you won’t see your refund you have to follow up with a call) Does QA have even developers? Or thousands of marketeers to bait the customers instead?.Version: 12.15
✓ I don’t even want to give this app 1 whole star..I am unable to view my trips. Uninstalled, reinstalled, cleared cache, power cycle restart, downloaded latest updates, I did everything but nothing works. I tried from my iPhone and iPad, just not possible. This is the annoying message I see every time I attempt to open it “UNFORTUNATELY MY TRIPS CANNOT BE ACCESSED RIGHT NOW. PLEASE TRY AGAIN LATER”. I have been traveling my whole life but this is my first experience with Qatar airways app and it’s horrendous. I have used apps of almost every airline and none of them have ever given me this issue. This is why this app is completely useless to me, I’ll have to print out my boarding pass like a peasant..Version: 12.4
✓ No room on upgrade mistakesTerrible and awful customer service. If I wasn’t forced to fly this airline, I never would again but my Company forces it. They offer a $500 upgrade on a 45 minute flight and will not offer a refund or even a voucher for a later flight and it is extremely unclear which leg this upgrade is for. The food is awful and the seats are like cardboard and very cramped. I highly recommend any other airline for this long of a flight even if it costs more..Version: 12.30
✓ Non ending issuesTechnical issues. Weird that a 5 star airlines is unable to develop a better app or fix the bugs in the current app.Version: 12.7.3
✓ DisappointedVery disappointed, first time using Qatar and too many issue, first the app didn’t work with my booking reference number, second after staying 20 hours in transit they delayed the flight 3 more hours and third I tried to update to business class and nobody helped me, I tried phone, chat and in the kiosk..Version: 12.25
✓ Respect peopleAfter not being given my qmiles for a trip three months ago, and hearing about how they abused Australian women last year, i will do my best to never fly qatar again..Version: 11.5
✓ How come Best Airline with bugged app?It is sad, really sad, to NOT be able to boom a ticket in less than 5 min with Qatar Airways app. It took me around 40 min until i have reached the privilege club assistant on phone who told me to try the website since the app wasn’t working. The website crashed to. In 2022 i should be able to click 3 times a get my ticket. Period. I had to postpone my booking. Thank God i don’t have a plane to catch today and im booking in advance. I guess i will have to go to an agency, like old old times..Version: 12.7.1
✓ Worse customer serviceNo customer service its all fake. they will mess up your life.Version: 12.2
✓ Login BrokenNew update broke the “my account” section where the dashboard is available. It kicks you out to login page every time. Please update and fix it..Version: 9.15.2
✓ Does most thingsA pet hate is when the website tells you how to do something on the app that is actually not possible. There is no “book lounge” section that I’m told to go to..Version: 11.2
✓ Bad experienceI booked a return flight from London Heathrow to Kuwait, and it was one of the worst flights. I could not buy an extra bag online. There was a problem. When arriving at the airport, the situation was very bad. Everyone complained about the crowding, the check-in queue for two hours, and the presence of excess weight. I was not able to cross until after paying the weight. Plus, I arrived at the plane in the last moments, and upon arriving in Doha, we rode the bus and it continued for 45 minutes. It was hot, and we were carrying bags while standing, and my son fainted. We went back on the bus again, in the heat, to transfer the plane to return to the last stop, Kuwait. There was a young man who fainted and was under treatment for the bad trip! Is it a travel trip or a war?!!!!.Version: 12.18
✓ I don’t see my ticket.Hello, I booked a flight from Dhaka, Bangladesh to Vancouver, Canada for Mumthahana Khanom flying date 25th July 2021 and paid CAD$979.82 and I don't see my ticket anywhere at all!!!!! Why this is happening? Mahfujur Rahman Dewan Member: 549546782..Version: 11.0
✓ Page not found/ Meal selectionUnable to select meal preference/ dietary requirements on app or website. If you select the option it takes you to a web page that is “not found”. Tried calling customer support 3 times but after a long wait time, I finally get through and the phone line disconnects. This happened every time I called. No other option available to get help with this issue..Version: 12.0
✓ Very very poorFunctionality is appalling. When trying to action items through privilege club the login screen reappears (even when logged in) and then reverts you back to main home page. Every time. Clicking on "full site" simply brings up the mobile version again. Unable to do the things that other airline apps seem to have no problem with, resulting in tiresome phone calls to contact centre which in the end must cost QR more in staffing costs..Version: 9.14
✓ Doesn’t workAfter logging into the app it shows an upcoming trip with the reference number. However nothing further is possible. No matter what time of the day or night it says that “My trips is unavailable”. You can’t see your flights, you can’t see your seat, you can’t check in, and after checking in, you can’t see your boarding pass. I checked in on a pc and asked for the boarding pass to be sent to my mobile. It arrived and I clicked on it, but there is no option to add it to the wallet to view offline. The app really pulls down the Qatar Airways brand, which is a great pity..Version: 9.14.17
✓ Makes me change password every timeApp looks glossy and easy to navigate, but it has gotten to a point where it forces me to CHANGE my password every time I want to use it logged into my account, even if the app was just closed for a few minutes in between!😠 Also, when I tried to use the app’s customer service chat to request missing Avios (air miles flown— and believe me, Qatar almost NEVER credits them without a special request afterward, no matter how many times you gave them your account number at purchase or at check-in), even though I’d signed into the app with my husband’s account, the chat was still thinking it was MY account🧐, and so the agent wouldn’t let me request the miles for my husband.😵 Their website has issues too, but the app is head-banging misery!.Version: 12.31
✓ Location services message repeatedly flashing up, forcing reset of phoneI downloaded the app and as soon as I opened it I got the "Allow Qatar Airways to access your location even when you are not using the app?" message flashing up repeatedly, so fast I could not tap either 'Allow' or 'Don't allow', I couldn't even turn my phone off because this message kept appearing over the lock/home/shutdown screen (static this time) and I couldn't interact with either button. Eventually the message stopped appearing over the lock screen, I put it into airplane mode (oh the irony) so I was able to shut down phone, restart and delete the app before the message was triggered again. Needless to say, I'll be checking in at the airport instead! iPhone 5s - iOS 10.3.1.Version: 9.15.6
✓ Super LaggyWould be a great app as it has many great features and a clean aesthetic. However, it is SUPER slow, and for several weeks now I haven’t been able to manage the ‘access booking’ tab, which I also haven’t been able to access on the website either. Super frustrating..Version: 12.2
🙂 Qatar Airways Positive Reviews
Qatar Airways works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Qatar Airways.
⛔ Qatar Airways Problems
