SeatGeek - Buy Event Tickets App Negative ReviewsSeatGeek, Inc.

SeatGeek - Buy Event Tickets Negative Reviews

4.8
4.86193 star

Total 86 Negative Reviews

SeatGeek - Buy Event Tickets App Complaints & User Negative Comments 2023

SeatGeek - Buy Event Tickets app received 86 complaints, negative comments and reviews by users. Have you ever had a bad experience using SeatGeek - Buy Event Tickets? Can you share your negative thoughts about seatgeek - buy event tickets?

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SeatGeek - Buy Event Tickets for Negative User Reviews

Stole moneyDidn’t refund my money back. Really bad experience..Version: 15.1.0

United States only 😡Was so pumped to find out about an app like this, so useful it sounded. No good to me though so had to delete..Version: 4.9.0

Amazed how bad it wasI've tried to buy tickets using this app 3 times and all 3 times I had issues. Twice I selected deals and purchased them (with my credit card debited) only to be told 'sorry your tickets are no longer available' after the purchase and with the money taken. Both times I got the money back subsequently after a few days, but it meant me wasting my time and having my money tied up while I waited for a refund- which could have been easily avoided by Seatgeek checking tickets were legitimate and available prior to advertising them on the site, not after I had bought them! The second time I got the tickets - but the app wouldn't allow me to send them to an email address to be printed (I needed paper copies for my event), they would only allow them to be printed from the app, which on an iPhone can be challenging (if you don't have a blue tooth printer). Support at Seatgeek were helpful once I contacted them, in that they sent the tickets to an email address for me that allowed me to print them, but really, surely, once I have the tickets in the app I should be able to print them easily if I need to and I shouldnt have to call customer service to do such a simple and common thing. I've used other ticket services (such as StubHub) since and not had any of the same problems. Additionally, I was told by customer service that if you are not in the US, the app and/or website often will have issues with allowing you to log in to your account - further making it harder to resolve issues and see your purchases. As I am 0 from 3, I will never use Seatgeek again and would suggest going elsewhere for such services..Version: 4.4.0

Misleading policies, horrible customer serviceDO NOT BUY TICKETS FROM SEATGEEK. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Absolutely ridiculous. As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP. Over a week later, I received ANOTHER auto-response that they are busy. I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. I would never have ordered through them if I knew this was their policy. It’s insane that you can only access your tickets as late as 24 hours before the event, and that the buyer protection and customer service is so poor..Version: 11.7.0

Wish I could give it zero stars!BEWARE! SCAM SITE! DO NOT RECOMMEND! I purchased tickets to a show that they emailed me about thinking it was local, not realizing it was in another state. To make matters worse, I got covid and can’t go anywhere! I emailed their customer service multiple times with no reply and went on their site to try and actually talk to someone is a JOKE! I finally googled their CS number and the lady (she was nice) said that they couldn’t refund my money and I would have to TRY and resell my tickets before the show! I explained that I have covid and have to quarantine. She then said they could refund my money if I provided proof of a positive test result. I did and now I’m ONLY getting a store credit! I don’t what do deal with their site ANYMORE. I don’t recommend this to ANYONE. It’s a scam. If you have to resell your tickets, you don’t get your full amount back AND they make ANOTHER cut from YOUR purchase AND the next persons purchase, so they’re double dipping!.Version: 12.0.1

Maybe better than Ticketmaster, but not by muchI thought I was getting a good deal selling my season tickets for the club we support on SeatGeek, because our club has an agreement with SeatGeek. It turns out there’s no price break and the buyer and seller are both getting fleeced by SeatGeek every time a ticket gets resold. They make a 35% spread on each resold ticket at my specific venue. That seems pretty steep, so I talked with 3 different customer service reps and none of them knew how the fees were determined or what the rate was supposed to be. You’re better off selling for face value on Craigslist or with your supporters group ticket exchange. SeatGeek marked up tickets I had priced low (I guess because they thought I priced them too low?) and they kept the difference! The app works really well at up-charging both buyers and sellers..Version: 14.2.0

SEATGEEK still owes me over $300Do yourself a favor and don’t download, use, think about using this app. This company is terrible. They refunded my tickets WITHOUT telling me and day of the game I was ticketless. The refund was just a store credit, I didn’t get the money back to my card (if I did this whole thing wouldn’t have been a problem). When you get refunded with SeatGeek they just issue you a store credit, and they think they are being nice by giving you an extra 10% on top of what you paid. However you can only use that store credit in one transaction. Which for our situation we needed to do two (COVID times you can’t by more than 4 tickets at once). I tried reaching out to resolve my issue but it is IMPOSSIBLE to talk to anyone there, you’ll be on hold for hours before you talk to anyone. Finally when I got through I was told that I was getting my money refunded to my card and yet I still haven’t received it. I’ve emailed them multiple times after and they have just been ignoring me. So therefore I will never use SeatGeek again and neither will anyone I know..Version: 11.8.0

They know not everywhere has five digit postcodes?I live in australia I am in Dallas on holiday I have a credit card that everywhere else on my holiday has happily made use of for payment SeatGeek loses its mind because the postcode tied to my card has four digits Ticketmaster has higher prices but actually works as advertised..Version: 13.4.0

Geo Filters Barely ExistThe only reason I’m giving more than one star is because you can have it show the price with fees included while searching, though, in my opinion, showing prices without fees for any of these service providers is pointless. The reason I give such a low rating is the horrible geo filtering abilities (or lack there of for this app). For example, I’m in Washington, DC and I have that set as the location. However, I’m still being presented with events that happen in Baltimore, Philadelphia and Richmond. They need to add a filter so you can set the mile range or something like that. When I want to see events in the city I’m in, I want to see events for just that city. Not every city within 200 miles. I also submitted requests twice to provide the feedback and see if there’s some setting I’m missing and the support team comes back with completely unrelated answers so they’re not helpful at all..Version: 8.1

Not for AustraliaWould happily use this app if I actually could but I’m in Australia, how about make it for Australia or don’t make it accessible for us to buy on the App Store because there isn’t any point unless we’re overseas. So annoying seriously.Version: 7.6.0

Shady refund practices, nonexistent customer serviceUsed SeatGeek for the first time to purchase two concert tickets. Tickets were prominently advertised as “returnable” and “no nonsense returns”. A few days after purchase I had to return tickets due to family issue, and realized fine print that tickets were “returnable” for future credit, NOT a refund. There was no email, phone, or mail option on the SeatGeek app (it only chatbot). I opened a dispute with my credit card company and the next day the SeatGeek app showed a refund was being processed, but it gave no deadline for completing the refund. Later that message disappeared completely and two months later there is no refund and my card company is refusing to charge back the merchant. Avoid this company and app unless you like shady business ness practices and having your money stolen..Version: 13.6.0

AVOID at all costsAvoid purchasing tickets on SeatGeek; you will be left high and dry! Purchased 2 tickets to MLB game. Morning of game tickets were not delivered, contacted Seatgeek who repeatedly reassured me this was not unusual and there was absolutely nothing to worry about. After 45 minutes interacting with customer service, tix were received and downloaded. When we got to the gate, tickets were REJECTED, apparently sold to someone else on another site! Bottom line, SeatGeek sells tickets they do not actually have control over. The tickets you think you bought may have actually been sold on another website. Worse yet, SeatGeek DOESN’T EVEN KNOW THIS, and will continually reassure you that everything is under control and there’s no need for concern. Do yourself a favor; DO NOT use Seatgeek. Finally, it’s obvious from other reviews I’ve now read that what happened to us is not at all uncommon..Version: 13.2.1

Terrible Service- Stay away!Warning: Do not use this service! In Sept 2021 I purchased tickets to a concert I planned to take my daughter to her first concert. We arrived several hours later and the tickets were never sent. Seat Geek took my money of course. But there is no way to contact them. We stood outside the concert gates for over an hour shivering in the dark as I tried to contact customer service. There is no way except email. Which they do not respond to. I finally used another ticket site, and was able to instantly download tickets. It is now November, I’ve emailed probably close to 20 times. I still have not received a refund or any help. All I receive is an auto reply stating they are experiencing greater than normal email volume. This site nearly ruined a special experience I had with my daughter. Thank goodness Stubhub is reliable. But I’m still out my money and absolutely furious for the lack of response from customer service. If you want tickets, do not use this vendor. Stay away and warn your friends. Horrible service!!!!!.Version: 11.8.0

No Australia!Could you please actually listen to these reviews and either take this app down from the Australian App Store or actually add in Australian venues, thanks😁.Version: 6.0.1

Do not get seat geekSince SeatGeek is a third-party seller of tickets it is absurd to go through them you are way better off going through Ticketmaster I almost ruined my own experience going to the football game by putting the trust into SeatGeek. I tried to get my tickets for two weeks through emails and six phone calls and still got nothing my tickets never came I eventually had to try to call and cancel my tickets and then they said they wouldn’t want to refund my money so I went to my bank and had them refund the money by the end I had to buy other tickets at the last minute and it was an awful experience SeatGeek was unreliable their customer service was absolutely horrible they did not ever resolve an issue and basically told me in the end that they couldn’t give me myTickets because the third-party seller would not respond to their emails so if you don’t ever want this to happen to you I suggest that you buy straight from Ticketmaster.Version: 11.8.0

It is USA only so don’t bother downloading if ur not in america.It should be advertised as USA only..Version: 14.1.0

Worst AppWhat’s the point of having an app if it’s only available in one country? once again America thinking they’re the only country in the world.Version: 13.2.1

Needs australian venuesPls i just wanna support david dobrik but im out here living in australia 🤧🤧.Version: 7.3.0

Scammed through the app, have yet to receive support from anyone at SeatGeekI purchased a one day pass to an event through the app, and shortly afterwards was notified that the seller in the app was no longer shipping me my necessary wristband. Instead, I was informed there would be an in person pick up outside the event. SeatGeek itself in this notification said “We know it may seem strange but don’t worry, the seller is a professional and has done this before!” Unfortunately, but unsurprisingly, nobody showed up and SeatGeek themselves never gave me anything close to contact information or a follow up in any of the months prior and especially none on the day of. Quite literally the worst case scenario to be stranded after having already spent on parking and a long drive. After sending multiple emails, I have been given -zero- response from them and the almost $300 isn’t refunded. They don’t even have a phone number to call! Worst experience I’ve had, even overpriced Ticketmaster would be better at this rate. Stay away from any “deal” like this..Version: 13.1.0

Go to TicketmasterI’ve had the run-round from SeatGeek going on for about a year now. Originally bought tickets to see Motley Crue and bought tickets for all my friends through the app. Show got cancelled and SeatGeek gave me a credit back. Couldn’t do a refund. This was frustrating at first, but there was still another show we were interested in seeing. I went to buy the tickets through the email saying my credit had been applied and as long as I was using the same email address the credit would be applied. The credit was never applied. I called customer service and spoke to a manager who informed me there was nothing they could do, except buy tickets to another event and try to sell them. Terrible customer service. Anyways, finally get around to another show I want to see, Falling in Reverse, bought as many tickets as I could fit in my credit because of you don’t spend as much as they credit you back, the rest goes to SeatGeek. I had $550 so I bought 7 tickets. I just looked at how much 7 tickets would cost me on Ticketmaster after taxes and fees it comes out to $370 for the EXACT SAME TICKETS. GO TO TICKETMASTER!!! I’m done with SeatGeek after this transaction. Terrible customer service and unexplainable fees. Don’t waste your money..Version: 11.8.0

No Sydney Australia venue add them now!!!Add Sydney Australia venue how sad USA only!!.Version: 8.0.1

I DIDNT GET MY MONEY !I bought tickets to a concert , quickly realizing that i wasn’t able to go. i asked if refunds were available , and they said it’s a final sale. So, i sold my tickets on the app. for 1/2 the price i payed. they sold , and i have both my direct deposit AND debit card set up , and its been over 24 hours and i STILL haven’t gotten my $64. i was texted that it was sold and emailed too. i’ve tried to email but when i click “contact services” the app doesn’t do anything. the “give us feedback” button isn’t doing anything either. my experience was over all really frustrating. i had called them once to find out if i could still use the tickets if they didn’t sell , and the lady on the other end was very helpful and nice. the way i called her was through an option on the tickets i had. now that i have no tickets in my possession it seems i cannot gets a hold of any customer service representative about when i will be receiving my money . it is set up like a direct deposit and i just updated my routing number and account number to make sure that wasn’t the problem and still nothing. i would think that it would be deposited into my account in a matter of hours..Version: 7.9.1

Useless if wont take aus credit cardsTotally useless, can't accept payments from people without a us or canadian credit card.Version: 4.9.0

If there was less than 1 star option’s, I would use itI initially bought tickets months ago. When the day of came I realized the tickets were never sent. I communicated with customer service that I never received them and I had to drive from out of town to see the concert so I didn’t want to show up empty handed. I was informed to wait until 2 hours before the show, which I did and still no tickets. After waiting on the phone for about an hour I was informed that not only did the initial tickets not show up, I wasn’t getting replacement tickets. After a back and forth I was finally given replacement tickets but when I finally showed up to the event, the seats were in a completely different area than I hoped for and nowhere near the area where I initially wanted to see the show with my daughter and sister. Our experience was completely ruined and this was my first and last time using Seat Geek. I don’t understand how I can be sold tickets that were never given to me and there weren’t any vetting process to ensure my purchase was secure. On your site it says our tickets are guaranteed after purchase. I was told you guys would pay the difference between the tickets I bought and the ones I was given but I absolutely do not believe the quality of my seats were worth what I initially purchased!.Version: 13.9.2

USA ONLYTitle says it all.Version: 4.9.3

Waist of timeLook for events in Australia and not a single thing comes up..Version: 5.7.0

No AustraliaPlz get Australian events.Version: 6.2.1

Their “Buyers Guarantee” Is CrapSo I bought tickets to an event the day before because my schedule had opened up. I received an order confirmed message, however, this wasn’t the problem. This event was an all day event, and I needed an order number from the original purchase in order to get my ticket from the admissions office. I was never given this, so I was unable to get my ticket, despite over 3 HOURS WAITING OUTSIDE THE VENUE FOR THEM TO FIND IT. You would think I would get my money back considering their buyers guarantee guarantees you get your ticket before the event starts or you get a refund or exchange right? As of right now no, because they “fulfilled” the order (7 hours after I had originally filed the complaint and 1 hour before the event ended so not exactly worth even if I could get in), which I stress again, they did not because they didn’t give me the correct order number to get said ticket, so I never got into the event. If you are going to have a refund guarantee, actually guarantee your refunds when you don’t deliver the product..Version: 11.7.0

ACE familyThe Ace family brought me here but I can't get my city in my location , pls add Australian venues..Version: 4.9.0

Do yourself a favor and read the reviewsWhen a concert came around that my daughter wanted to go to, I jumped on buying tickets bc I didn’t want them to sell out. I found just a few seats available, and they were expensive ($150ea) but I figured it was because they were about to sell out. Little did I know, I was buying a promise to get tickets once they were ACTUALLY on sale. Once they were on sale officially, I was able to buy better seats on ticketmaster for $50 each. I couldn’t get my money back from SeatGeek (I tried about an hour after buying them and realizing they weren’t “real” tickets yet) so I had to repost them for sale, but now they were worth way less and I got back a fraction of what I spent, and had to wait for almost three months to sell them. I am giving this app and website a low rating because they do not make it clear that you are buying tickets that don’t exist yet, and I have to suspect this is on purpose. The app itself seems decent, but I feel I was conned into buying tickets that weren’t on-sale yet. At minimum, the tickets should say pre-sale. I am not sure how the app appears to have a four star review when you look at the actual reviews you’ll see almost every single one is one star. Do yourself a favor and use a different ticket service. The ads they run on TV now are cringeworthy..Version: 7.6.0

Not received ticketsAsked for a refund for consistently stating tickets were not received. Said order was confirmed followed email instructions and FAQ. Then tried to contacts Seat Geek and dodged my calls twice specifically wait for a refund. Customer representative stated they had to wait for confirmation for refund. SeatGeek is just a money grabber, when can easily check tickets were not used. Literally a scam since had to use ASX app or have to use FLASH SEAT tickets, in order to receive tickets. Just go use ASX and Flash seats app over Seat Geek. Absolutely money grab company when they can not even confirm tickets were used. Word to the wise of Seat asking you used a different app. Delete Seat Geek app and just use ASX and Flash Seats app since they go through them anyway. Pretty easy to take money away difficult working with Seat Geek to get a refund. Over clearly tickets were not transferred..Version: 8.4.0

Show rescheduled with no date no refundOrdered tickets for a concert for Las Vegas that I am going to. Assuming due to the coronavirus the show was “rescheduled” with no rescheduled date. I bought the tickets 4 days prior and contacted seat geek and they said the sale was final and I could resell the tickets to recoup the money. How can I resell tickets that have no reschedule date? I cannot go to whatever reschedule date it is since I live across the country and was since going to only be there for 3 days. Never have I experienced such a lack of understanding from a company, basically just over $300 out the window. They said they would look into it and emailed me back 3 days later and basically told me it’s a strict policy and they would do nothing about it. Worst experience with customer service I’ve ever had and will absolutely never use this company again, and urge others to not use this site either. If I could do negative stars I would..Version: 8.4.0

SnakesI pressed am I enjoying this app and here I am. Satanic dark pattern work. Shameful. Clearly these swine lack respect. How them can they be trusted?.Version: 16.0.1

So disappointing!!!Add Australian venues or remove this from the Australian App Store..Version: 5.7.0

App needs a lot workIf I use a browser the tickets are displayed in Canadian Dollars, but if I use the App the tickets are in US dollars, even though the APP displays Canadian as my location, not sure what exchange rate is being used, but when I converted to Canadian it was a much higher price then the browser price already in Canadian prices. I just used the browser to purchase the tickets and the APP to store the tickets.Version: 15.9.0

Beware the “waiting for confirmation “ messageI’ve used app a number of times and it’s worked well and deals can be had. But last night trying to get last minute tix for yankee game, I made purchase on app, my credit card was immediately charged but there were no tickets. I eventually received an email saying tickets were no longer available. It took 10 minutes. I tried again for a different pair and the same thing happened. This time it was 15 minutes. I stood outside the stadium for about a half hour waiting. Couldn’t cancel order and my card was charged twice (I’m sure the charges will be reversed). The concern is the waiting. Paying over $30 PER ticket for fees should provide better, timely service. The way this went down makes me wonder if the seller tries to repost tickets at higher prices for high-demand games? Either way, I’ll use app again but this was disappointing..Version: 7.5.1

Useless for CanadiansThis app is useless for Canadians. MLB left StubHub and partnered with Seat Geek. That’d be great except everything is in US dollars. Hard to sell tickets in US dollars in Canada. Nobody standing outside the stadium wants to exchange their currency from Canadian to US. Thanks MLB Blue Jays. Season ticket holder…When I can’t go I’m stuck with tickets I can’t sell even cheep!.Version: 15.1.1

DON’T BUY FROM SEATGEEKIf you’re event gets cancelled they will not refund your money! I bought tickets to a Cubs game for July 4th. The event got officially cancelled the end of June. I got an email on June 30th staying they would reach out to me within 2-3 weeks so I could choose my refund option. A month later I contacted customer service because I still hadn’t heard from them. Another week goes by and I sent another email. Finally got a response after the second email and they said they sent me an email the beginning of June, never got one and I sent them a screenshot the email I received on June 30. I got a reply with they sent another email July 20 about how I wanted my refund, funny thing is I never got an email, so I sent them a screenshot of all of my emails from them. After that I haven’t heard anything back from them. They are a scam and it looks like there is already a lawsuit against them and ALOT of people out of money!.Version: 9.4.0

So dumbThought you could use this in Australia but you can’t. They should make this app unavailable in Australia.Version: 7.8.2

Horrible company policiesI had back to back terrible experiences with this company. First of all, I had purchased tickets to a concert, drove 3 hours to the concert and found out it was canceled. SeatGeek never informed me of the cancellation. I did get a refund for this one but I was very angry that they have no system in place to notify you if the event is canceled. Not even 2 weeks later I had tickets to another concert. This time I called the venue to make sure it was still on, just because I had just gone through that experience. Sure enough it had been rescheduled. I asked SeatGeek for a refund and was denied because the tickets were still valid for the rescheduled date. I am unable to attend the event on the rescheduled date. But I’m still not getting a refund. Furthermore I’m not able to sell my tickets on SeatGeek because they’re mobile tickets and they will only let you sell tickets in pdf form. I don’t really understand that policy, but what it boils down to is I’m responsible for selling them on my own as SeatGeek offered literally no help. This is a very shady company. I’m really upset that so many youtubers accept them as sponsors because I will never use them again..Version: 7.7.1

🤐😡I was brought here by David dobrik and he said it’s world wide ... why is Australia not on here.Version: 7.9.0

Stole my moneyShort story. Seat geek charged me and did not give me my tickets and are not offering a refund so they stole my money. I bought two tickets the night before a sporting event and hadn’t received them before the event. I contacted customer support and even though I paid for these tickets they tell me that I will not be able to access them and that they’ll give me a full refund. I’m kind of annoyed but whatever I’ll take the refund. They then tell me the refund is by check and takes 30 business days. Still really annoyed but at least I get a refund. I get an email today that they will not issue me a refund and that all they will give me is a promo code.Version: 16.0.0

UnreliableBought my tickets 6 months in advance, and a week before the event i got an email stating my tickets were recalled. I immediately contacted SeatGeek and they said they needed to contact the seller. I had to call every single day to get any information and they would say the same thing word for word “ we’re escalating the situation, rest assured we will call you back tomorrow”. Regardless that i contacted a week before the event, they did not get me the tickets that i purchased and i missed the event. After calling and calling and demanding a refund they said they were still investigating … Don’t go through seatgeek, they let unreliable people sell tickets, and take it back at anytime. They claim to have buyers guarantee but when it comes down to it and the seller takes the tickets back, you miss out and you have to fight for a refund. Save your time and frustration and just purchase more reliable. They didn’t make it right, i had to demand for a refund, and they don’t communicate with you at all, you have to call every day constantly to get the slightest information..Version: 13.6.0

No AUSHi, rating to be at 1 star until Australia is included. Sorry..Version: 5.6.1

THEIFS! STAY AWAY FROM SEAT GEEK!Originally paid $200+ for concert tickets and the show was canceled. Instead of refunding my debit card, they gave me a credit that expires after a few months so you basically lose some money by not spending all of it or have to spend even more on another concert on top of the credit to use all of it. So that’s what I did, I used the credit towards another concert and spent about $85 on top of that so almost $300 total for that concert to get canceled as well… so I get another stupid ‘credit’ that expires for the $85 extra I spent but nothing for the original $200+ so they just get to keep the money and I haven’t seen a single concert. They have terrible customer service. App always asks about your experience but they never respond. I have sent countless emails to them and have yet to receive a single response. They do not even have a phone number to call. This is the worst company I have ever spent money with and I hope you guys save your money and spend it elsewhere.Version: 13.0.0

Double Sells Your Tickets Hours Before Events!!We purchased tickets with SeatGeek three years ago and kept them despite several postponements. The day of the concert finally arrived! We traveled all day to get to the venue to find that our tickets had been double sold - the DAY OF - the concert (while we had been traveling). SeatGeek did not spare us the curtesy of alerting us more than a day prior to the event. We had to find out via email that our tickets had been double sold while trying to get into the venue! While we were missing the concert. We then had to wait, stressed and frantically, while SeatGeek sent us new tickets that weren’t comparable to the view our previous tickets offered. The app offered no way to contact someone quickly via phone call - instead it directed us to the venue’s box office (??). SeatGeek then offered a promo refund (more money to spend on tickets through them), while gaslighting us about having had alerted us that they double sold our tickets the day of and since it was in the morning (while we were traveling) it was a reasonable amount of notice?? After that experience we will never be purchasing tickets from SeatGeek again. Be wary of this ticket provider, I would not recommend them or this app..Version: 13.0.0

Rip OffI bought two tickets for The Chainsmokers thinking the prices were in CAD and they weren’t and so i’m wanting to get a refund and apparently you can’t??? so now i’m stuck with two tickets that cost me $320 CAD really far away from the stage when i thought i was getting a good deal. this was the first and last time i will ever be using Seat Geek. RIP OFF.Version: 6.9.1

ABSOLUTE TRASHHi, 0 stars if possible. Never do I ever write reviews, and here I am wasting more of my time just to call out possibly the worst customer service of all time. If for any instance, you need to get in contact with them. It is basically impossible. They will not offer a refund, even if your ticket doesn’t arrive because that’s “what their policy reads due to them being a third party vendor.” I wasted 15 hours on the phone dealing with 5 different representatives that did absolutely nothing for me. Finally got ahold of someone empathetic enough to stick his neck out to the big guns an stand up for me. NEVER USE SEATGEEK. There are always different, WAY cheaper outlets! Go to your event and scalp a ticket, it will be way cheaper with no ridiculous middle man fee!! Or simply use stubhub, because seatgeek is absolute garbage. Seatgeek is also has a heavy class action lawsuit against them currently for changing their policies during the pandemic. All they care about is money, with zero remorse for their customers/ fans. Thank you for reading. I truly hope seatgeek gets buried in the dirt and is rotting in debt for eternity..Version: 11.7.0

Stole My MoneyBot tickets to Jonas brothers a couple weeks ago and paid $623 for them. On the night of the concert I pulled up the receipt for the tickets at the gate and was turned away. ( I’ve used seat geek before and I always was able to use the app). I tried desperately calling seat geek and nothing but crickets. Because me and my daughter were right there, I ended up buying cheap seats for another $200 to get in. The next day( October 27)I called and waited on the phone for FOUR + hours when a guy named Jesus answered and told me that they had actually emailed me my tickets through Ticketmaster, I showed him a screenshot showing I never received the email nor any notice that they were delivering me my tickets through an outside service such as Ticketmaster. Jesus than told me that they’ll get onto looking into this right away and that they’ll look hard into getting me a refund. Crickets since then. I used these guys 4 times and the other 3 times were good. So, 1 in 4 times you’ll get ripped off. Their call in customer service is practically nonexistent..Version: 11.8.0

Never sent my ticketsA month ago I bought tickets for a concert on SeatGeek. I wasn’t 100% sold on trusting SeatGeek but they claim to have a “Buyer Guarantee” and the seats were better than the ones left on Ticketmaster, so I purchased anyway, which was a huge mistake. After I bought the tickets, SeatGeek sent me a confirmation email that I would receive them 2 days before the show. On the day of the show I still didn’t have them. I called customer support and was on hold for over an hour but no one ever picked up. I sent them an email too but all I got was an automated response to call if the issue was urgent - fine with me, but again, no one picked up the phone. I had to buy last-minute tickets through Ticketmaster just so we could still go to the show and not have this whole thing be a total loss. But now I’m trying to get SeatGeek to refund me and still can’t get in contact with them. Please don’t use SeatGeek, they caused me so much unnecessary stress and now it looks like I’m just out the money I paid for the tickets I never received..Version: 11.7.0

Never received ticket after $240I bought tickets to a music festival for $240 and received a tracking number. The seller never actually sent the item, and I still haven’t received it even though the event was over a week ago. I contacted support, who was actually pretty quick and easily to communicate with, and they told me that they couldn’t actually do a refund for some reason… I was really confused and filed a chargeback with my bank which gave me my money. I called them back and tried to report the seller but I doubt it did anything. If you don’t get your ticket then they don’t really care so I recommends filing a chargeback with your credit card. I’m done with this app and the only reason they didn’t get 1 star is because of how good the support was at communicating. 10/10 would not recommend unless it’s a digital ticket or something that doesn’t involve another person sending you stuff. I’m going to use Ticketmaster or something else..Version: 13.1.0

I’d avoid them…I’ve used SeatGeek for years. At times, it can be an extremely complicated ticket service for no good reason. They lost my business after buying dozens of tickets worth thousands of dollars from them when I bought a measly $80 worth of tickets, the smallest purchase I’d ever made on my account, and they never sent me the tickets for this event. They claimed they sent them to me (or rather the 3rd party did, big part of the horror of this app…), but I had absolutely nothing from them. I reviewed any emails from them and all FAQs and tips, nothing. I had 2 PEOPLE double check with me, nothing. I reached out for assistance, no response. They eventually got in contact with me, now far too late as it was literally the day of, looked at my account history, blamed me for “not getting in touch sooner”, thanked me for being a “longtime loyal customer” and then absolutely refused to give me the refund anyway. Never had a massive issue like this before, never contacted support once, overall just never made any waves, and yet they still denied a refund, even though I never got what I payed for. Super legal and legit, right? Congratulations for losing a “loyal customer” and I hope this helps others avoid this app..Version: 13.6.0

Terrible companyWill not refund anything instead give you a one time code you can use and you better use every penny because you will not be able to use the rest of your credit as well as it EXPIRES AFTER ONE YEAR THESE GUYS ARE SCAMMERSSS.Version: 16.1.0

HORRIBLE CUSTOMER SERVICEAVOID AT ALL COSTS!!!!! Customer service is absolutely ridiculous and terrible!!!!!!! I bought a ticket for the next day but due to some sort of error or glitch, I was given a ticket for the day I bought the ticket. I contacted customer service and the agent said he would contact me before the game was supposed to start. I had to contact them an additional THREE times because the original agent never contacted me back. It ended with them saying that the issue was NOT on their end and that they could not do anything because I got a confirmation email. Then I had to buy yet ANOTHER ticket!! They didn’t even attempt to compensate me in any way, not even when I told them that I would never buy from them again and would give them horrible reviews and tell everyone I know to avoid them! They are absolutely useless!!!! And their fees are outrageous!!!!!.Version: 13.5.0

This company doesn’t care about youI’ve contacted this company at least 5 times about at least sending me the tickets I’ve already purchased so that I can attempt to sell them and get back even just some of the money I spent on these expensive tickets. I’m not even asking for a refund. I’m asking for the tickets that I PAID for. They refuse to send me the tickets claiming that their hands are tied until the concert nears and the seller chooses to send the tickets. So my money is essentially being held hostage and I get nothing in return. They’ve been no help even after I have asked, practically begged respectfully for the tickets so that I could sell them. I worked and saved long and hard for the tickets as a special birthday surprise for my husband but then COVID hit and they rescheduled and kept rescheduling the concert, understandably so. This company did not care that I now needed the almost $700 I paid due to the economy and the way it has affected my family. They only care about making money and don’t care for people struggling. Use literally any other app if you value what you’ve worked hard for to purchase because they will not help you if you are in need..Version: 10.5.0

Bring it to australiaCome on bring it to australia this isn’t fair, i see youtube videos sponsored by youse but i can’t give a good review if i can use it.Version: 6.8.1

Only in U.SOnly available to use if you’re in America, please expand to other countries like Australia!.Version: 14.2.0

Only USWhy is this on the Australian app store if the locations are only in the US?.Version: 6.5.0

Worst customer experience!Worst Customer Service Ever I purchased tickets for a Yankees game, 10 weeks in advance. The tickets were not delivered. I clicked to “accept” the tickets, but was told the tickets were be delivered within 1 week of the game. Later, during that 1 week window I tried multiple times to download the tickets, each time receiving an “error message”, saying “check back later”. 24 hours before the game, I got increasingly nervous and reached out to customer support. It was extremely hard to get ahold of them, but finally connected with someone over chat. The person was quite unresponsive and unhelpful. The person ultimately said she would reach out to the seller to “resend the link”, and promised to call me once accomplished. The next day, still not having heard from the service rep, I contacted them again. They tersely said that because I clicked to accept the tickets 9 weeks ago, they assumed I had them and thus they would help no more. Incensed, I retorted that I still did not have the tickets (for a game starting in a few hours). They refused to help! So the gladly took my money for the tickets, but then did not actually delivery the tickets. I spent nearly 3 HOURS trying to get their help, longer than the actual event likely was. I’ll never use SeakGeek again!.Version: 12.5.1

Do not use this companySave yourself a lot of time, money, and stress and don’t use this company. I bought my tickets over 3 weeks ago and like the review before the website was acting like there were only two tickets left to get me to panic buy. Which I foolishly did. After buying the tickets they said I wouldn’t receive them until TWO DAYS BEFORE my concert. And that I would be forced to create an account with them. When I was trying to find them those two days before they said no need to worry, we promise you’ll have them within 24 HOURS of your concert. Was a good girl and waited until within 24 hours, still no tickets so I sent an email. Email said we’re too busy for you, you’ll have to download our app. Downloaded the app and was finally given a phone number to use. Waited on hold for half an hour before talking to a guy (who was lovely by the way and doing his best). Was on the phone with him telling me to just wait a moment for another half hour before I finally got any resolution. Literally had to be a real Karen to get any help which really ruins my mood. Moral of the story don’t use these guys, but your tickets somewhere more trustworthy where you’ll get them in a timely manner (no, seatgeek, that doesn’t mean 2 minutes before your concert starts) and not have to pay nearly as much with their sneaky tax that’s more than half the cost of your ticket. Just don’t do it to yourself..Version: 11.4.1

Australia not includedAustralia is so quiet. There is nothing going on here apparently. Fairly worthless to Australians unless travelling to USA..Version: 5.7.0

Currency is usd onlyNot sure why the app has a currency preference button when it only will display usd. As a user in Canada I have no interest in usd. Makes no sense.Version: 15.1.0

USA onlyTake this off the Australian App Store or actually add Australian venues 😡.Version: 4.8.0

ADD AUSTRALIAN EVENTS PLSSuch a good app but doesn’t have anything for Australia which is definitely disappointing..Version: 6.3.0

Please add Australian venuesI desperately want to take my parents to a footy game in Australia and I’m upset that there are no Australian venues. If possible, please sort something out for this to be possible..Version: 5.0.1

ScammedI purchased two tickets to a basketball game for $58 six hours prior to tip-off. I never received my tickets and had to use a different site (Ticketmaster) at the last minute and received the tickets almost instantly. First of all, it’s almost impossible to contact customer service. If you call their number, you will sit on hold for hours. I tried this the day after I was screwed over. Then I decided to email them and after hearing my case they responded: “The tickets were delivered externally to your email. Did you try to contact us before the event started? Unfortunately we will not be able to process your refund.” I did NOT in fact receive tickets in my email. How is it my fault that I never received my tickets that I purchased six hours before the game? And why should I have to follow up to get my tickets? It’s a poor service experience flat out and I won’t be using SeatGeek ever again..Version: 11.8.0

Horrible ServiceI have had the worst experience for a ticket app and I ended up having to buy off of Ticketmaster. I was trying to get tickets to Muse and Evanescence - two of my favorite bands that I not seen yet mind you - and I wanted to get the Diamond Deluxe package to get preshow and whatnot. Every time, and at this point it felt like I tried 20 times in combination of the app and website, “something was going on in the marketplace.” Every time I tried on the website - invalid address. I’m sorry, how is the house I’ve lived my ENTIRE LIFE an invalid address???? At one point I got a fraud alert on my credit card because of my constant attempts to get these tickets. I triple checked all of my info - all correct. I’ve tried seeing if I can contact customer service, but it seems like I can only get help AFTER I buy tickets. Went onto Ticketmaster to get general tickets - no issue. I know Ticketmaster needs to be broken up because of being a monopoly, but you guys need to be more helpful if you want to be healthy competition in that market..Version: 14.3.0

Biggest Scam On The Planet$3000 wasted on tickets that they didn't give me. This is the biggest scam that I've experienced in my life. Wasted tens of hours with stubhub's customer service and managers and despite their escalations, seat geek simply stole our money and couldn't provide our tickets with all the back and forth for a whole month. I flew from Canada to USA to watch the barca vs real game just to get scammed. I will never buy tickets from seat geek ever again and I will spread the word so that none of my loved ones get scammed either. They won't even refund you your money for not having tickets. God bless I was able to dispute this with Visa and get my money back. Stay away from these fraud experts..Version: 15.7.0

Worst Customer Service EverI purchased some tickets for a Dodgers game. After the transaction was completed, I was notified that they where for the Vaccinated section. This was NEVER stated at any point on the initial listing. I could not use them since some members of my party where not fully vaccinated yet. Then when I tried to resell, the app would not allow me to claim them…so now I was stuck with useless tickets I purchased under false pretenses. I had to buy a whole new additional set of tickets to go see the game. I called them hoping they could reimburse me for the false bill of sale but instead I was meet with the absolute worst treatment from their customer service department. I spent hours waiting on the call line, lots of promises and then no return calls or follow up emails. I even provided screen caps as examples of their apps failure, but it fell on deaf ears. Eventually I got to a “supervisor” who was also un helpful and incredibly dismissive. They essentially told me I was lying. I found the whole experience to be incredibly unprofessional and infuriating. To sum it up they don’t notify you about COVID protocols, the app is trash and the customer service is absolute garbage. Do yourself a favor use Stubhub!.Version: 11.3.0

Add Australian venues pleaseI came from David Dobrik Channel and I was going to buy a few tickets for my friends and I but there’s no venues in Australia there only in the US. Please add Australian venues to the app..Version: 7.5.1

Fall 2023Every single time I try to buy any tickets it always fails and says “we were unable to process your order.” Do not use.Version: 16.1.0

SCAMDon't use it! If you ask for return, it only returns you a prom code not money. The code only available in one year, then it will expire. This is an scam behavior..Version: 15.7.0

No Australia!U guys are stupid y won’t u add Australia it’s not like there’s nothing outside of the us.Version: 4.9.3

Only for AmericansI’m Australian and an app like this would be so helpful but nope! Can’t use. I saw this app from a sponsored video from Ryland Adams and S U R P R I S E! Other people besides Americans watch those videos too.Version: 6.2.1

Incredibly Unclear When Tickets are CanceledThings happen with Covid seating protocols at stadiums, so I understand why my large order was canceled. However, there isn’t a single indication my tickets were actually canceled on my account in the website or app! Only a note that “we’re still waiting on the seller for confirmation” which still pops up even though the event already happened. More importantly, the ONLY notification I received from Seatgeek that my 6 tickets to a baseball game were canceled and turned into site credit was an email titled “Here’s additional credit toward your next event on Seatgeek” with a subheading advertising 10% in additional credits. I defy you to find anyone who wouldn’t immediately assume that is a marketing email or ad. The title didn’t mention that the specific event I had tickets for was canceled and that this was an email with News and Actionable items. They saved that for the body of the email, which is why I didn’t realize what had happened until I was on the phone with MLB ticketing support an hour before the game (the canceled tickets were still appearing in my forwarded tickets section on the MLB Ballpark app). Good luck getting to someone from customer support as well, which is only available via email. I won’t be using Seatgeek again..Version: 11.0.1

Another AustralianHi! Please add Australian venues..Version: 5.6.1

Add Australian VenuesThis app is worthless to Australians unless they travel to the USA. Either remove the app from the Australian App Store or add Australian venues..Version: 4.8.0

YanksDoesn't work for Australia..Version: 3.9.0

NO AUSTRALIAIt’s a bit disappointing how you get YouTubers to promote it but it is only for USA people. So thank you for nothing.Version: 6.1.0

Parking Pass Not ThereThis is my first experience and absolutely horrible. A friend purchased a parking pass for an event and transferred to me. I received a text and a link. The link forces an install of the app which is fine, I get an approved message but can’t access the parking pass at the facility. Trying several times and with no success. Then spend an hour trying to contact someone. The app is the problem and no access to provide any feedback or support but here. Why would anyone waste their time with a company that doesn’t provide support for their software bugs. I got turned away from the facility which we paid a premium for and had to search for parking and pay again. I deserve a refund and someone from this company acknowledging the problem and working to understand and fix…...Version: 14.1.0

SCAMThis app took my money and decided to not give me any tickets to a playoff game and after that they kept cancelling my tickets and raising the price on the app for those tickets. At least I got my money back I suggest using Ticket Master or something..Version: 7.4.0

Tickets were cancelled on meI was supposed to attend the Harry Styles concert tonight in Dallas, TX. My step dad surprised me with tickets the day of. We thought seat geek was a reliable company to buy tickets from and decided to purchase tickets from you guys. It was 2 hours before the concert was supposed to begin and I still hadn’t received my tickets… the app said they were still confirming my order and “were waiting for the seller to confirm the order This shouldn’t take too long”. After waiting 1.5 hours on hold for customer service the man told me that my tickets had been sold to someone else and that you guys could not help me get new tickets. Because my family chose to trust seat geek we were not able to attend the concert and we are so disappointed and heartbroken that this surprise gift did not work out. If I would have chose ANY other ticket site I could have attended my favorite artist’s concert. But because I mistakenly trusted you guys my family is devastated. I hope this never happens to anyone else and I am just so upset I couldn’t attend the concert. This is very unprofessional and is an issue that should be addressed..Version: 11.7.0

A scam!!!I’ve bought tickets from seat geek before and I loved it but after recommending it to a familh friend to buy concert tickets for Christmas for me my boyfriend. Since the original tickets sold old. She ordered them before Christmas and the order was confirmed. They said the tickets will be available through the axs app 3 weeks before the concert. She spent $600 dollars and the tickets weren’t sent at all we contacted seatgeek customer service and they told us they “seller”will send the tickets 4 days before the concert . After the four days nothing showed up! We contacted them 24 hours before the concert and told them where are our tickets and they said they will notify the seller to send them before the event. My friend then receives an email from seat geek stating that our event was cancelled and the tickets had been voided! Even though the event was still being put on& and seatgeek was still selling available tickets for the snow even though They told us there was nothing they could do since the event was cancelled even though it wasn’t. I had to pay out of my pocket on a different site just to get tickets before the concert. Seat geek terrible. Never buy them from unless you want to be scammed !!.Version: 12.4.0

Only USAOnly shows I’m the states. Not everyone is from there. Put shows other places in the world cause you guys aren’t the only country.Version: 14.2.0

Definitly NOT realible-zero starI attempted to purchase tickets on two occassions prior to an event (few hours before). I didnt receive tickets and wasted time trying to sort out with seatgeek customer service, only to be finally told that the tickets are unavaible due to seller not having the tickets…(but tickets still on site). Definitly not realible.Version: 15.3.1

Awful, awful customer serviceMy mom bought hockey tickets as a surprise birthday gift for my dad so he and I could go to a hockey game. The game ended up getting cancelled due to the coronavirus ): but SeatGeek sent an email saying the refunds would be distributed in about 2 weeks of when the season was cancelled... A few weeks later, I get an email saying we get a “credit” refund that only lasts for 12 months. If I would like to change this refund method I have SEVEN DAYS to contact customer service. I have contacted costumer service in every possible way. They don’t have a phone number, they have taken down their live chat, I have emailed, sent direct messages on social media, yet I still have not received a reply.. the worst costumer service I have ever seen. I don’t know how you can run a business this poorly. I had never heard of this company before my mom bought our hockey tickets and I would have NEVER used it, if I was purchasing the tickets myself/knew she was buying tickets. I definitely never will now. I just hope I will be able to get their money back in time.. only 2 more days left until my 7 day period is over ):.Version: 9.1.0


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