CyberGhost VPN: Safe WiFi App Negative ReviewsCyberGhost SRL

CyberGhost VPN: Safe WiFi Negative Reviews

4.1
4.15934 star

Total 86 Negative Reviews

CyberGhost VPN: Safe WiFi App Complaints & User Negative Comments 2024

CyberGhost VPN: Safe WiFi app received 86 complaints, negative comments and reviews by users. Have you ever had a bad experience using CyberGhost VPN: Safe WiFi? Can you share your negative thoughts about cyberghost vpn: safe wifi?

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CyberGhost VPN: Safe WiFi for Negative User Reviews

Fundamental FlawIn the very small off chance the server you are connected to is slow or not working, you will not be able to disconnect from it, since to actually to actually load the app you require an internet connection. This causes your entire internet connection on your phone to stop working, and the only fix is to delete and reinstall the app. Fix this..Version: 8.3.7

Watch out if you get the iOS one and PC oneSo I bought the iOS subscription and then realized I wanted CyberGhost for my PC as well. Turns out the PC one covers computers and phones. My own stupid fault I guess. So I renewed my iOS one a couple months ago and canceled my subscription today realizing the error. The problem? No refund. :(. I asked CyberGhost since I canceled my iOS subscription version if they could forward the remaining balance to my PC version. They said I have to go through Apple for a refund. Apple will not give a refund and CyberGhost will not either so just be really careful if you buy the iOS one and computer one. Make sure to cancel one or the other because you will not get a refund..Version: 7.2.2

Shocking technical supportShocking technical support. VPN not working for 2 weeks and they seem to completely ignore it. They send me an email every 3 or 4 days and absolutely useless explanation. Stay away from this appalling service. I wish I didn’t pay for 3 years. Now stuck with a VPN that doesn’t work and they don’t seem to care..Version: 8.4.7

Keeps loging me outI have been a paid subscriber for a while know. I recently moved to iphone. It glitches so much. Keeps logging me out all the time. Please help.Version: 8.4.6

TerribleI needed a VPN to watch my shows while studying abroad and I literally can’t even stream my shows without constant freezing and loading screens. My internet (which works perfectly fine when I don’t have the VPN on) suddenly doesn’t work at all (can’t even send text messages) and when i want to turn the VPN off again i can’t even get into the app; it just takes me to the app’s loading screen. The only way to turn off the VPN is to delete and redownload the app, which is ridiculous. Then i have to restart my wifi, reconnect, redownload the VPN and restart it and then the whole battle starts all over again. On a very rare good day i can maybe watch one episode of one show with a little bit of freezing here and there. That’s it. Since this is a paid service you would think that it would actually work but nope. I’ve had the VPN since March and i have barely even used it because 1. It makes watching my shows sooo irritating and 2. Even if i keep it on just for general protection I can’t even do simple things like send a text or surf my social media feed. Completely worthless. Ridiculous. Waste of money. Do not get this app..Version: 7.6.5

I can’t unsubscribeI can’t unsubscribe and my account info has disappeared. i don’t know if and where im being charged and i have no clue what to do. i’ve tried my email and password and i’ve tried getting my info back and it’s still not working!.Version: 8.3

Do NOT buy CyberGhost AppI would NOT recommend this app to anyone. It does not work to start with at all. It interferes with normal operation of your PC in a very rocky day way (in my case MacBookPro) so that your computer heats up and produces loud zooming sound. It basically stopped working until I uninstalled the app. The support is very bad. They send you hundred email but do not actually provide any help with resolving issues. It is nightmare of an App. I have not managed so far to receive a reimbursement they promised under the T&C. They pretend that they do not understand my very clear request..Version: 8.3.7

For streaming services it is uselessAnother new streaming service is on air now along with Netflix in several European countries, the Disney+. However your vpn is useless again(just like it is for Netflix) to watch Disney+ shows from US library, or Disney+ UK library from Denmark where it is not available yet. Correct me if i am wrong, but a vpn’s purpose should not be to make something available to stream even if it is not available in the current location?! I have sent an email to your customer service too to get a full year refund for a service which is not working as it should..Version: 7.5.4

Free trial beware, this company does not refund!Free trial beware, this company does not refund! I used 7 day free trial as advertised, used it for 4 days, cancelled my subscription, as the promised there will be refund when you cancel before free trial ends. But they make it harder, i have to contact apple, write in writing and some other requirements. A total rip off. F*** get your free trial out, so misleading..Version: 8.3.2

Not impressedIt blocks all my news feed video channels including my ability to watch Netflix. Therefore I will not be subscribing unless of course you can overcome this issue..Version: 7.2

By far the worst vpnAnd I have tried many. Their servers are overcrowded and it is difficult to connect. During the trial period the performance is acceptable. Afterwards it is the time of frustration but now you cannot claim a refund. You may submit complaints but they will fix nothing. They will only give you a reply of their understanding and some empty promises. It seems that they have a big blah blah team for customer controlling but a very small team for customer support. Although I still have few months of subscription I am now using a free vpn. Few advertisements and regular cut offs are much better than cyberghost..Version: 7.7.2

TerribleDoesn’t work if you are in China, not even load the app!.Version: 7.5.1

Poor speeds, can’t access all servers! Not renewing.Speeds tend to be on the lower end compared to other VPN. Seems to drop out on occasion. You can’t access all the servers in app. Example: using the ‘find a server’ on the CyberGhost website and for example it says Server s1-i1 yet you can’t see the server there in the app. It would also be useful if more information was available about the servers. Needless to say there are some very god points, but I do feel everything is rather clunky and not good for power users, who want to pick a server. I won’t be renewing my subscription..Version: 7.2.1

New interface - not a fanI was really quite pleased with the previous version, as a new user it seemed simple and intuitive yet gave plenty of options. I particularly liked that it gave you visual feedback that it was protecting you while using various specific feature (streaming vs. surfing). Behold this new "simpler" interface which is basically no interface at all. You now have virtually NO control over what the app does and somewhat limited control over location picking. I wasn't looking for the change, and the old interface was perfect. Why the change? Also, warning for new users - the set-up for the app is NOT intuitive, the purchase to setting up a user ID to getting the app to function required about 15 minutes on line with a tech support rep. Nothing to do with the app itself per se, more how the purchase to launch process is...complicated..Version: 7.0

PoorReally unhappy. Constantly cuts out, slows internet down dramatically. On a regular PC it Turns its self off and then turns back on when you try and search for something. Adding 20sec for a Google search. Phone, I went from 20mb/s to 0.6mbs and cuts out when you’re not using net and have to manually re-connect. Dont bother on a laptop, disconnects when lid closed and doesnt auto connect..Version: 6.8

Netflix VPN masking doesn’t workShame that!.Version: 6.8

Double charged my subscriptionAfter getting a trial thru apple i was been messaged by Cyberghot with a discounted price offer. I accepted and became subscribed. Login to the app and it shows that i have the proper subscription that I applied for. After 7 days i got charged by apple again and tried to contact Cyberghost but they cannot do anything about it. Redirected to apple which they refunded me back. It is sad that cyberghost have no prechecks even if i have been using just one email account. They know that i have my trial under apple and offered me a subscription. Eventually i think it is a deceiving offer to charge you twice. Cyberghost was hard to contact and lost the live chat when i was asking for help. But i was just persistent because the have taken $110 in total from me..Version: 8.0.2

StreamingNot streaming dutch tv or Netflix.Version: 6.8

DO NOT SUBSCRIBE!Do not subscribe. I tried cancelling multiple times and they made excuses and still kept taking money out of my account. DO NOT RECOMMEND!.Version: 8.4.3

Good! but it has its flaws.This app is great for keeping my information safe but I've had problems with Netflix ever since I signed up with cyberghost. I get an error message if I start the Netflix app and can't watch anything unless I disconnect the VPN. Also the streaming servers are limited to UK and US servers but my favorite show is only viewable in Japan unless I wait for the international release of each season which happens maybe one month from the end of the season. Even when I use the streaming servers Netflix can still recognise that I'm using a VPN and a notification pops up asking me to "please disconnect from my VPN or proxy". I've already bought 3 years subscription so this is disappointing. I wouldn't recommend this app specifically for Netflix..Version: 7.1

Waste of MoneyDid not work, false advertising. Waste of money..Version: 8.3.3

Can’t even retrieve your account, bust!Went bust. No chance to login even if the subscription expires next year. Does not even recognize you as a customer! Worst purchase/decision ever! Never trust UK buying Romanian product! It’s ZERO stars not one. I had to rate this pos.Version: 8.4.1

Useless, a total waste of money and computer resourcesMy cyber abuser hacked through this system in two days. I'd gotten a 2-year contract for 5 devices. I'd put it only on this iPad until I saw what it did—which is at best nothing since for all I know he converted it into a gateway for easier access. The connection blinked off and on for a while. I assume he was working on decoding the program because when a steady connection resumed, he was in. He's been in ever since. The vpn is still logged as working and active (ha ha) in settings. I did not bother putting it on any of my other devices and did not bother reviewing it till now because it's got so many high reviews (from appreciative hackers masquerading as their would-be victims?) I'm out the money and, worse, out of faith that anything out there works to stop hackers who know how to hack..Version: 8.3.3

Poor speed recentlyI used this VPN almost three years now. In principals it’s OK but recently it got gradually slower and slower. The last update made it even worse when the option of manual server choice for each country has been taken away. Put this option back because there were huge speed differences server to server even within the same country..Version: 8.3

Amazingly annoying!The actual VPN is fine. It does what it says on the tin. However, on launch you get ~0.5 second to switch it on before a splash page covers the button asking you to “sign up to something”. You can’t get rid of the screen and if you miss the 0.5 sec window, it won’t switch on. Rubbish! I don’t want to sign up, why try to force me!.Version: 7.4.1

So hard to cancelSo the app itself is ok. I struggled at times to find a VPN that worked correctly. Told me I was in London England but my phone and none of the apps recognised that. Took a few goes to find one that worked. That was a little annoying but manageable. However, after my monthly subscription I have been unable to find out how to cancel it. Logging in tells me I’ve got a monthly subscription. Doesn’t give you the option to cancel it. I’ve contacted them and am waiting for a response. Not pleased..Version: 7.5.1

Super Broken after io14Since the last iOS update I’ve found CyberGhost has a serious bug that legit locks your phone from connecting to any network until you uninstall the app. No amount of force closing, airplane mode to error out the app, or rebooting your iPhone will fix it. How to replicate this issue, turn on your VPN and be on ios14. Almost as often as connecting it gets in a state where no matter what you do it will constantly reconnect, but never connect. It’ll error, attempt a reconnect, and that’s it that’s your life until you uninstall the app once it’s hit this broken state. I’m not the only person I know who has experienced this. Others I’ve recommended the app to me have asked why the very same thing keeps happening to them after updating. The two constants in the issue: CyberGhost and ios14.Version: 7.7.2

HmmmmWell. Well rated app, I decided to give a try. Seems like the developer is responding to 5 stars only but if you’d like free QA - you got one here - you may want to respond to let users you work on fixes (it is reputable solution at the end). My issue - an option - Block tracking is presumably should stop your precise location. My VPN was Seattle but google page shown where I am (I got screenshots). My version is tested in 5 minutes after installation, so I should have free but full version (advertised as 7 days). Also I’m a bit skeptical being able to see a couple words under Options: locations and options, formatted weird way with spaces. No kudos to Apple to let an app being listed. Deleted for sure..Version: 6.8

Ça coupe parfoisParfois la connexion internet coupe.Version: 8.4.1

Close to hellNo soul should ever feel the pain this app brought me.Version: 7.5.0

Inexplicably Denies ServiceI paid the $1.99 which should have been the once and done fee. There was no delineated trial, no odd parameter that seemed worrisome. I did not even have it a week and it stopped. It also claims my Apple ID has/had no subscription. The only option other than wifi is to upgrade and the customer service asked what the problem is. I have had to write to them repeatedly on this. Several aspects of phone function like updates are constantly cycling and repeating or not working correctly. I’ve sent them screenshots and since they are expert enough to set up this network and have the computer skills I think they know what they’re doing. Especially since the box for Apple ap store pay info has altered and keeps asking about the credit card I used as a way to block updates..Version: 6.8

Great when it’s workingWhen I open the app and select a location, and then browse or stream for a little while it works great, but heaven forbid I lock my phone and don’t use it for a little while. It’s takes sooooo long to establish a connection again, especially when I’ve automatically switched from 4G to WiFi. And my network connection isn’t available while it’s trying to get back up and running, so forget needing to search something quick. And to go in the app and try to end it just so I can use my internet takes FOREVER - the app just shows a loading screen. Plus, it disables the WiFi connection while it’s trying to do its thing, so if I manually end the app it still takes forever to reestablish the WiFi connection. Really not user friendly. Please improve the service on iOS, as the Mac program works great..Version: 7.5.2

Does not work with Telstra....New iPhone 12 Pro Max .... cannot connect through Telstra... blocks all traffic through cellphone connection... useless! No access to any settings ... I am quite prepared to believe this is Telstra blocking the VPN, of this is the case what is the point of the VPN? Works ok on wifi or pc, but I would not have renewed membership if I knew it did not support cellphone connection to Telstra.Version: 8.0.2

It doesn't work and they don't careSpent the money and bought angry, this vpn doesn't work at all. I bought a year of dedicated ip, only used for three months has been unable to connect, contact customer service after spending ten days to check, finally told me that everything is normal, however I am still unable to connect, they also do not care. I am really angry about this, I have provided all the evidence to them still regardless, I just want to get a refund now, and advise everyone not to download, it is really very aggravating..Version: 8.3.9

BadBad app! Not recommended, could not cancel the subscription.Version: 7.5.2

The latest update broke the appI don't usually write reviews but I wanted to notify the dev team that whatever they did during the last update has caused video playback to fall off a cliff in terms of streaming speed and caused a lag in displaying images to the point where they don't always display. It also keeps asking to add VPN settings to my iPad every time I use the app, something it hasn't asked for before. I don't know if others are experiencing the same, but the last release definitely made it worse, not better..Version: 6.8

Terrible setting it up outside of iOS devices.UK Resident here: Works wonders on iOS devices. All you have to do is: (once you have created an account). Go into the “CyberGhost” app. Tap On the “Power” icon. Tap On “Connect to:” or just below it. A new field will appear. Go to “All” & select which country you want. Bob’s your uncle you can stream Netflix and others, in other countries. And the apps works. However, when you try to set it up on desktop windows, ps4 & fire stick. The setting looks different & doesn’t feel the same as iOS. It doesn’t work at all. I just want to use this vpn to stream from apps like Netflix, outside of the uk using all other devices other than iOS devices. Not very helpful as all. Be AWARE that it is a headache if you are trying to set up the vpn on other devices outside of using the iOS..Version: 8.3.7

Loved the application before, but now it doesn't work for Netflix JapanIf you want to know my review in one sentence, its basically app runs fine except that Japan Netflix vpn server is not working. I will go into more detail now. I said this in a previous review, but the application is smooth, easy to use and fast. Have had it for four months now and was working great. Customer service was decent too. However, I'm disappointed that the dedicated VPN for Netflix Japan hasn't been working for me for well over a month now. I am not sure if other people experience any issues with the server. But it still doesn't work for me. Other servers are fine though. I have been in contact with the customer service (Ticket #703795). They told me last that they will work on a kind of maintenance and contact me again when its fixed (been waiting for a reply as of September 23). I of course understand these things are complicated but I feel like I should post this new review for the sake of others. I really only got this application for the use of watching Japanese dramas on Netflix as there isn't much other ways to watch the genre as there are with anime. This is why I have lowered the rating for me. I understand this is quite a niche thing to look for. Essentially, if you don't plan to watch Netflix Japan, then this is a 5 star application. But I would advise to look at other VPN providers if you happen to be like me looking to watch dramas Netflix Japan. I will update my review if there is a fix to this. Good luck to the support team..Version: 7.7.2

Great When It Works But ProblematicThis is a very good VPN when it works but it’s problematic. Cyberghost is easy to use and I like the feature of being able to choose servers in other countries. The problem with CG is that it sometimes has difficulty connecting to the servers and can take a long time to connect. When this happens you cannot connect to the internet. With most apps you can swipe it off (In iOS) and reopen it. But this is impossible to do if WiFi Auto-Protect is enabled. I’ve also experienced this happening a few times even when it was disabled. Even when I turned the VPN off in settings CG over rides the iOS settings. This should not happen. The only way I could break the connection was to delete the app then reinstall. This is extremely annoying! I suspect this is either a bug or server capacity is not keeping up with customer demands. This didn’t happen when I first got it but it’s increasing more frequently these last few months. And yes I’ve contacted tech support multiple times about this problem..Version: 7.6.1

I lost the ghostA recent update seems to have improved the stability I have experienced problems with slow connections and dropping the VPN all together On the whole it’s worked ok and better since the last update the thing that bugs me is they automatically renew I don’t have it on my Apple subscriptions I have tried to contact support via PayPal email and Twitter for the past week to cancel my subscription but to no avail they ignore everything Disappointing.Version: 8.0

Some VPN servers are blocked in some countriesVPN servers are not available in some countries with Internet and VPN restrictions, such as the Middle East. Also, not all listed servers can be used due to being blocked by the country. Actually, the VPN shows connected but most of the local websites are not accessible due to being recognized and blocked by the ISPs. One of the reasons for using VPN is to access the content of some websites that are blocked for people living outside of that country. But unfortunately, the CG VPN doesn't work properly in this regard. Also, I tried to contact the CG customer service but they easily told me "our IP address is blocked in the mentioned country and we can not do anything in this regard". By the way, I believe a big company link CG must monitor their listed servers to make sure they are properly working and update them if they are blocked..Version: 8.3.7

Unstable unfixableCyberGhost are aware of a fault where iOS latest version (and previous) the app often asks for you to recover purchases. Also, even in the presence of Wi-fi it reports network not available. It’s therefore impossible to create the VPN. Sometimes it works but if the bakes on my car did that it wouldn’t be acceptable would it. After a year of this I contacted the chat support this morning. I’m getting the classic response of “we know about the fault but haven’t been able to reproduce it on our systems”. I’ve been a software PM and know this to be a nonsense answer. Sadly, I just no ask for refund and find a working product..Version: 6.8

TerribleI can’t use my internet at all. Unless I turn this app off the internet becomes extremely slow! And that’s after I tried everything the app tells you to: from connecting to your closest server to turning off unnessasry apps. I reinstalled it multiple times and nothing worked until I shut it down. Awful app for something you pay. Not to mention that I have to go through “Um not a robot” tests on evry single browser ( including chrome) before I can use it. My perfomance just went way down after I turn on VPN with app..Version: 8.4.3

Mac qui planteMalheureusement, mon MacBook Pro plante et mon VPN ne peut s’ouvrir durant ma periode d’essai. Comment obtenir mon remboursement ?.Version: 8.4.0

Aussie usersI have tried several VPN apps and once my current subscription to Ghost VPN finishes I won’t sign on again unless there are improvements. Ghost doesn’t support some basic connections to Australian sites which makes me question if my address is hidden? This is the main reason for having a VPN and Australian web sites pick up I am using a VPN and block me. It also stops my local WiFi connections a problem I did not have with other VPNs. For me I’d go back to Express VPN , it is more expensive but it works. The savings I got on the special deal with Ghost VPN proved to be a false saving. I just tried to log in to my lotto site a business which wants your money but it was rejected because this “VPN” could not “hide” my address it’s useless at best or just stealing your money at worst. AVOID I have spoken with support and they said that they don’t have a solution for either problem and that’s how it is, may change in the future with regard to streaming from Australia?.Version: 7.6.2

AbonnementJe trouve da tres arnaqueur de ne meme pas laisser le temps de voire si on ai E l’app avant de passer le paiment et abonement et on edt obliger payer.Version: 8.4.2

Do not buy subscription!Firstly when I installed the app the vpn worked fine but as soon as I purchased a subscription it decided not to work it is not worth it..Version: 6.8

I switched to ExpressVPN and it WORKS! Cyber Ghost does not.I can only get on the internet if I disable cyber ghost. As soon as I turn it on, my wifi connection cuts off. Tried cyber ghost on my iPhones 5, 5S, 8 and iPad and the issue persists across the board. Got a brand new Galaxy S10 and installed this crap and was horrified that I couldn't stream anything. The screen would buffer and buffer and every once in a while (like 10th try) I would actually get more than a black screen - an image or half a sentence, but then it would be buffering again. Bought ExpressVPN and all my devices work beautifully!!! SO FAST AND EFFORTLESS!!! And of course cyber ghost refuses to refund my expensive 3 year plan!!! If you are reading this - save yourself from this scam and head right over to ExpressVPN and don't lose your money for nothing!!!.Version: 7.5.1

Poor PerformanceI got Ghost due to my trip overseas Dec 2019. I wanted an extra layer of protection for internet connection on the hotel wifi. The mobile version of Ghost, cuts in and out. If your phone goes to sleep Ghost goes to sleep, which fine. Yet, when the phone wakes up, Ghosts blocks the very WiFi you need to connect, thus forcing the user to disable Ghost. In order to disable Ghost, you basically have to delete the app, as it basically controls the IPhone 8 Plus VPN. After you’ve done all that, then you can connect back to the wifi, reinstall Ghost, and turn it on for VPN protection. Once connected on the mobile WiFi, expect delays. Also expect Ghost to not always pick the closet VPN. I’m in Los Angeles for the weekend.. Ghost had my VPN in Atlanta, GA? Yet, there’s a few VPN locations near by. Look I get it. It’s software and every phone is different. Yet, they present themselves as if their software works well regardless of the hardware. The worst part is their tech support... they hide behind emails and Tweets. Yet, they force you buy their service for the laptop... which it works way better than mobile. Frankly, if you need a VPN, explore other options. The information I read on PC Magazine’s website about them, is barely holding up... by strings..Version: 7.5.2

Don’t waste your money...I’ve used this for a year after paying the $70 for a yearly subscription. During that year, those app has been sporadically useful at best. At it’s worst, it made my phone useless. When it would connect, it worked just fine. But that’s the problem. Most of the time it was searching for a server or would connect to one overseas that would make using the internet like you were using late 90’s dialup. Other times, I would have to reboot my phone multiple times a day just to get a connection. When I reported these problems, the response was “delete the app then reinstall.” That work for all of a day then the problems returned. When my subscription expires in a day, I will definitely not be wasting any more of my money on this garbage app and I suggest you do the same..Version: 7.6.1

Fraudulently obtained a subscription, deletedI was checking Facebook for my game rewards and there was an offer for credits. I clicked on it. Sent me to a page that needed me to choose my reward. I did. That sent me to a page that required me to choose a program to download. I chose CyberGhost. The promotion said the reward would be received in 10 minutes in my area. After 2 days of running the 7 day free trial of CyberGhost, still nothing... No rewards given. If you are going to entice customers with a rewards, FOLLOW THROUGH!!! This might be a good product, but it was fraudulently advertised to gain customers. SHAME ON YOU. I have screen shots of every step I took, followed directions to receive rewards, nothing, zero, not one credit received after 2 days. DELETING.Version: 7.5.4

Frankfurt germanyI love this vpn it’s incredibly fast and easy to use but i have 2 problems with it for some reason out of nowhere it will automatically connect to frankfurt germany and completely disrupt my connectivity. And my second problem is it sometimes does not recognize me as purchased the full vpn even tho i spent $90+ on the vpn. I cannot give it a full 5 stars until these to issues are resolved i recomend to the CyberGhost team to make sure that app never fails to recognize a full purchased user and make it so the app never changes locations or turns itself off without the user physically doing so..Version: 7.2.2

Waste of money!!!Vpn connections r not great .. u loose ur internet speed alot… whats the point of having a vpn when u cant use the internet… not renewing ever.. have to switch back to nord i guess.Version: 8.4.3

This would have a 5 star rating except for the fact that it completely crashed me phone.I started using a VPN because of all the data links. CyberGhost is one of the top rated. So of course I’m paying the subscription fee. I turned my VPN on last night and it crashed my internet entirely. I could not use my WiFi, my internet, nothing. The only app that would load was Facebook. I called my phone company and they did everything they could. Also, I couldn’t turn the VPN off because you have to have internet connection to use it. But the VPN itself was blocking my own internet and it was apparently a vicious cycle. I had to delete the app in order for my internet to work. I just paid for my month subscription and now I’m not even sure I want to continue using this specific company. I would love it if someone from cyberghost could reach out to me..Version: 7.6.5

Delay automatic start on wifi?Perhaps you could add an option to delay auto start of wifi? Some wifi requires the initial “accept terms” in a browser window after connecting. I found that I got an error when CG connected before they authenticated the wifi. Otherwise, working well so far. Got to take away another star, down to 3. I bought this to better protect on public wifi. It seems some of them have counter-measures to prevent the use of VPNs. First I had trouble with the initial connection. Then, I guess the wifi has to periodically ping some network server and when it was on VPN just disconnected instead. Will try on more wifi networks on my free trial and update the rating..Version: 7.1

Not too shabby but......I can’t watch my local Netflix and Stan (Australia). I suppose this VPN is a little too good at what it does since it prevents me from doing anything that’s locally-based, particularly watching Australian-based streaming services. Finding a server that supports this just isn’t worth it given how much effort it takes. The VPN eventually gets switched off for streaming but is useful for general web browsing..Version: 7.7.2

Bargain on sale - Flakey appI’ve enjoyed CyberGhost for a few years now but I’ve had a consistently annoying experience with the mobile app. All too frequently do I find myself having to go into my iPhones settings and remove the config and re-add it to get it working again, when that doesn’t work I have to uninstall and reinstall. I wouldn’t recommend this if you are going to use it solely on your phone but if like me you want the same vpn service across devices then it’s decent. Note the review is for the app only, never encounters any issues on desktop..Version: 8.3.7

No good.I have to mimic the review from another Australian, this absolute rubbish for Australian users. I spend more time trying to connect to the VPN or internet than enjoying the security of having a VPN. I have taken screen shots of every problem I’ve encountered and deleted the app so I could connect to my IP. Redownloaded app and it is stuck in recover mode. I had express VPN prior and had no issues at all. I researched and paid for a service and it’s more frustrating than trying to drive through a hurricane, something I would rather do than have to deal with this worthless app for Australians. I really don’t know how yet have obtained the ratings they have. I don’t normally write negative reviews without first discussing with provider first, but in this case no Australian should purchase this VPN. I’ve bought some bad apps before but this one is the worst I’ve purchased. Australians do yourself a favour and stay away from this. If I could give no stars I would..Version: 7.6.5

Not very reliable serviceI am using CyberGhost VPN to watch my favourite TV show in Asia. It was working fine until last week I was not able to connect to my designate VPN server provided by CyberGhost. I logged a request to get help. After I waited for more than a week, the technical team from CyberGhost can’t fix my problem. The support team kept saying their infrastructure team was looking into the problem, but after waiting for one week, I still can’t use my CyberGhost VPN to watch my TV show. I have decided to switch to ExpressVPN and everything works well with my new VPN provider. I am now able to watch my favourite show again in Asia. I don’t understand why ExpressVPN works, while CyberGhost VPN can’t. I decided to ask for my refund because I am not getting the service I have paid for. CyberGhost replied that because I paid my subscription through Apple Store, they can’t help me with that. Now I am left with a service that does work, but I still need to pay for it..Version: 8.1.1

Ne pas utiliser pour Netflix et PrimeJ’ai pris cette appli pour avoir une ip canadienne ou française et voir des séries sur Prime ou Netflix, qui sont non disponibles avec une ip américaine Prime a reconnu la présence du Vpn et refusé mon accès à ma série. J’ai fait le test avec Netflix et c’est pareil. Par contre le VPN de ma Seebox n’est pas détecté par Prime et Netflix. Donc ce VPN est pour moi inutile. Je préfère celui de ma Seebox..Version: 8.4.1

Needs fixingDoes not allow login to CyberGhost account. Always wants to request a password reset. Disappointed as this is the only option to use the vpn on iPad and iPhone..Version: 8.4.2

Blocks my 4G data.Ok so few thing. In terms of speed, connection, stability I’m generally happy with the VPN at home. The problem starts with mobile network. I’m on 3 and they do not support VPN (found out after purchase. Annoying) The more annoying thing though is that when leaving my home And off my WiFi. Cyber ghost continues to try to connect to my 4G and this causes the 4G to not work. So unless I remember to go into my phone and turn the VPN off before I leave the house I then have no mobile data on my phone. This is a nightmare. On launching the app when on 4G I tells me that iv got a network failure and asks to run a test. This if I accept then tells me nothing. If I deny it gives me a blank screen. I can never get back to the big on button to turn it off. I then have to go deep into the OS VPN setting to find the “connect on demand” toggle and turn it off. Only then can I get my 4G back. Needs some work to recognise mobile network connection and manage those settings better. Might ask for a refund..Version: 8.0.2

Don’t waste your moneyThis app is absolutely useless! I was paying £8.99 a month and could barely even use my phone as it completely messed up my connection so I couldn’t use my phone properly. I’ve also tried to use it abroad and my phone would not connect to the internet AT ALL!!! I deleted the app off my phone and surprise surprise my phone started to work again! I will be looking into getting my money refunded because they have robbed me! £8.99 a month for such a pathetic useless app!? Absolute waste of money!!!!.Version: 8.3.9

Just average nowI’ve been using this cyber ghost VPN for years now and the pc version is great 99% of the time but the mobile app is where it gets annoying, it 50 50 sometimes if it’s going to work or not and I’ve noticed that it greatly reduces the speed of uploading and downloading, but the main issue is the loading of the app when network has changed, it just loads and loads without no information for sometimes 10 minutes, in the time I’m able to access it or cancel the attempted connection so I’m having to uninstall and then install it again after a few days when I’ve had time too cool down, If you give a cancel button on the loading page we’d all be very great full, but the connection is also horrid when you go from WiFi to mobile data, so as I said before, a cancel button or a timeout function of like 5 minutes would be great, All in all though it’s a great app despite it few issues. Regards, Rudder..Version: 8.1.1

Unstable - Not recommendedI would not recommend this app. I have been using it on my iPad and my PC. It is not very user friendly. It gives you no information about what is happening when it is trying to connect. Sometimes it connects straight away. Sometimes it will sit there for 10 minutes without doing or saying anything. Once it is connected, it will sit there for hours connected while you are not downloading anything, but within 2 minutes of actually downloading something it will disconnect. Once it does disconnect (and it only gives you a fleetingly short message that it has done so - blink and you will miss it) and it blocks all internet traffic until it had reconnected. If it won’t reconnect (about 30% of the time) then you either have to exit CyberGhost. Occasionally this still leaves the internet blocked and the only way around seems to be re-booting. All in all, it’s just not worth the trouble and is far too unstable and not user-friendly!.Version: 7.2.2

Scammed by ‘7 day free trial’Downloaded the app because of the number of good reviews. App in itself is great, you can select the country of the VPN you wish to connect via. However one major issue is their 7 day free trial. You cannot cancel this prior to the 7 days are up, preventing a payment being taken. It is only following the first payment you can’t then removed the auto subscription. Absolute scam and I will be contacting Apple to discuss this due to false advertisement. Not happy!.Version: 7.2

HorribleGuys do NOT get this app. It does completely opposite of what it’s supposed to do. I have this on my iPad and iPhone and it works better in my iPad. I get this should be important but I mean by completely opposite is just not okay. On my iPhone, I can’t even get into the app without restarting my iPhone. And if I get lucky to get in it barley lasts until it restarts the app. On my iPad and iPhone it takes up so so SO much storage it’s not even funny. Also, on my iPhone and iPad I get the same notification over and over again. If I don’t check the app in time after a notification I get it again. Please don’t get this app. It’s not worth it. Find a better app..Version: 7.6.2

Automatic Renewal scamKept charging my account after I deleted app..Version: 7.5.4

Do not downloadThis is app is more sort of scam. I paid $15 and when it comes to use it doesn’t work for games. Cannot even open my games. It gives you that bad server. Unlike other VPN apps that gives you free 1 week trial and don’t pay if you dont like them they are looting by giving you 1 week free with no option to get money back either you like it or not. Please go for any other but not this and save your money..Version: 7.6.5

You get what you wish forSigned up for Premium Membership, 3 years worth subscription paid in advance, yet this is not enough to use app freely and without pushy pop ups asking for feedback, app ratings and reviews. Even with the ‘in app ratings’ turned off in settings. Disappointing, as now I’ll have to rate them 1 star. Had they left it alone and provided the user with a minute of use without pop ups, then they may have gotten 4. Shame really.Version: 7.3.1

Not works, others free VPN does their jobUnable to watch Netflix UK or USA from Spain, only showing same series and programmes that if you were not using it. Same with the TV channels gives you error. Been able to watch other series from other countries and their official channel with Hoola VPN for free, totally disappointed with cyberghost as tried already from different devices and not works and even connections are really really slowly. AVOID and get another VPN that works properly because this is actually not doing its job. Already contacted them but not fixing anything..Version: 8.3.1

No responseBe aware that after so called updates, you will not be able to log back in. The last update Oct 23 has caused this issue for me again for the second time. That’s fine, we all understand that not everything goes to plan, however support let’s this app down. They do not bother to reply to a ticket. So now I have one year to go and cannot use the service I have paid for..Version: 8.4.6

Dreadful.If you love continuously trying to work out why a certain app won’t open or why mail won’t update, or if you find safari pages downloading at a snail’s pace or not opening at all then this is the app for you. This is the first and only VPN I’ve tried but it’s been more often off than on. Literally once every couple of days after yet again investigating something buggy on my iPhone I turn Cyberghost off only to find everything works absolutely fine without it. I don’t think I’ll be bothering with any VPN as this has completely put me off. Avoid!.Version: 8.0

Didn’t WorkCG couldn’t connect to its network when I used it on my MacBook Pro. I spent almost a month in email threads with their support team to see if they could resolve it. I also checked with my ISP and router manufacturer to ensure they weren’t the cause. Eventually I gave up, thanked the team for their help and asked for a refund. They rejected the refund on a technicality, the 45 day warranty period expired in the time since I raised the issue. CG has servers in Australia and actively markets to Australians, so as far as I know they’re obliged to follow our consumer laws. The ACCC successfully sued Steam/Valve on the same basis. I explained this to them, but they didn’t seem to take notice. If you own a MacBook, I suggest looking elsewhere..Version: 8.3.4

QA: Does it work likes you’d expect it to?Service does not behave as expected. Long delayed before being actually connected? The naming of nodes while well intended for customer enablement I found confusing and even after finding a node, it was laggy like just to connect. That time to connecting, their delay, just is disorienting. After wasting time on check this check that I just wanted out. Cancellation process was odd: you cancel the renewal but your actual actual cancellation must be made via contacting support via a buried little statement in the initial “cancellation” email. If you’ve succeeded in making a refund request, your not gonna be refunded until your forced to reply to their support email about speeds and other deficiencies. They’ll even threaten to close out your support ticket citing they’re received no response on the very ticket that is only about a refund they claimed would be pain free. Not a great customer journey. Just make the product work as expected. Dump the cringy exit survey that doesn’t even include a comment block. Why not engage w me like right after first session, if something behaves unlike a competitor, then address it. By the time a customer is requesting a refund, they’re not needing some tear-filled sad to see you go exit signs. The UI is fair but could use an improvement esp around fast node switching etc. Will eval again in 3 years..Version: 8.4.2

How to watch your favourite live sports after you are connectedHi Team, I am trying to stream live ind bs england t20 match but I have no idea how to stream it. I am well connected to the indian server but what after that? How to watch the shows or live matches?.Version: 8.1

Weird activity...and one complain..I was trying out the free trial, when I noticed the area in the settings that tells you how many devices are in use, said 3/7 when only one device was in use. Either you guys are lying on purpose, or somethings wrong. It came off sketchy, though. I retracted my subscription as soon as as saw it. Can’t trust your service to be honest, then why should I go further, you know? Hopefully, it’s just a glitch. The only other complain was that I couldn’t switch to another server in the same city without having to disconnect. And since I can’t see server loads, I didn’t know which to pick once I disconnected, and letting it pick the “best location” would always pick my city, which I didn’t want. The whole point of a vpn is to switch locations..Version: 7.3.1

Very bad VPNI did my research before purchasing this VPN, and Cyberghost seemed to be a good one and was recommended to use for Netflix US. The VPN worked for about 3 months well, after that it doesn’t work with Netflix and also causes our internet connection to be slower. As soon as we turn the VPN off, the internet is normal speed. Wish I never paid for an 18 month subscription only got a few months good use out of it!.Version: 7.6.1

OkOk.Version: 7.3.1

Disney plus and prime video masking doesn’t workWe bought subscription and tried it for nearly a week now but it doesn’t mask for netflix , prime video and disney plus . It shows titles but u can’t play them as the apps detect you using VPN.Version: 8.1.1

Been a “ghostie” but maybe not for longIt’s been a love hate relationship, which isn’t something you want from a VPN. Don’t get sucked into their BS about testing and being rewarded either. I did that, sent reports and so on and what did i get..? Not even an acknowledgement. My current issue? The thing just doesn’t work well on iPad. Brand new air with all updates but the app freeze! It gets stuck on so you can’t turn it off and when you open the app it’s just unresponsive, can’t even open the menu - which isn’t any help anyway. Go into Settings and try to urn the vpn off there and it just switch’s itself on again. I’m a paying customer but i’ve had to delete the app. i’ve had similar issues on my iPhone and pc. What a shame because when cyber ghost first launched into the market it was the best.. sadly for me it’s fallen from grace. I’d love to give this app a great score, but it just not deserve it with its bugs and the devs broken promises..Version: 7.5.0

Not working well in Ocean Pacific RegionUsed for three days, got cut off every time if connect to USA. Never able to get access Netflix. No matter wifi or mobile data worked very slow. Cut off most of the time, I’m not even know if it’s worth! However app is very easy to use and installation is simple. Consider twice before buy it!.Version: 7.5.2

Not all that reliableThe iPhone has a built in VPN indicator that shows when a vpn is active or not active. The app also has a notification system that notifies you when the vpn is active and when it deactivates (unreliable). The main issue is that the vpn will disconnect frequently. It will disconnect when you don’t have your phone unlocked or simply if you use your phone for to long. Every time you unlock you phone or every once in a while you use the app the vpn symbol will pop up on the iPhone screen indicating that it was off and just turned on. The whole point of a vpn is to be continually on, not to turn off when less activity occurs. I contacted customer service they were fast and respectful but did not have a solution for the problem. I have to give it one start because the app kinda works but you can’t kinda have good security..Version: 7.2.2

Some servers don’t appear to be hiding user correctlyThis is just a guess .. I’ve been watching Italian TV that is not allowed in the US. Comcast and DishTV used to offer these stations but no longer do at the moment. We are awaiting this to be worked out between all parties. Using a Ghost VPN logged into a vpn server has been a work around up until recently. Lately, i’ve been receiving message from the stream site that i am not located in Italy. Upon further review, I have determined that if I let Ghost auto-select the specific server (there are at least 20 or so servers at the particular location) that i will get denied. If I pick a specific server in the list, I get through every time without issue. This would lead me to believe that not all the servers for this particular location are configured correctly. Cyberghost SRL has been a great product up until current issue. Thoughts on a resolution would be appreciated from Cyberghost SRL. Once this is resolved, I would gladly change my rating to 5 stars..Version: 7.2

Latest release has made the experience worse!I find CyberGhost very unstable, and will simply disconnect several times a day, sometimes only a minute or two apart, but had gotten used to living with it by going into the app each time and simply restarting the connection, however it’s no longer that easy! Since latest release app will not open right away, I get the ‘spinning wheel’ and have to wait sometimes up to a minute before it’ll open! You’ve made a frustrating experience even worse!.Version: 7.5.0

Slower than dialupPrograms took ages to load, sometimes nothing at all. Useless app..Version: 7.5.2


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