JPay App SupportJPay LLC

JPay App Support

2.30663 star

Total 11,632 Ratings

What is JPay? Description of JPay

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.
Purchase a tablet for your contact and fund their media account.

- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile

Service availability varies, not all services available at all facilities

JPay App User Reviews

What do you think about JPay app? Ask the community a question about JPay!

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JPay Pros

Aussie userI haven’t had ANY issues receiving or sending mail, photos or videos, I do agree that price should be able to be displayed in several currencies but it is what it is. Will the jpay app disappear when securus takes over? I can’t get an account with them because I’m an Aussie so this would be really upsetting..Mumof7xxVersion: 2106.7

Love this appOk, it's not perfect, but the fact is this app allows me to talk to my friend far more often and easier than if I was using regular snail mail. Plus I can send her photographs so she can feel more connected with the outside world. The tablets are such a good idea and I'm very grateful that this is something that exists. My ONE complaint would be that even after Ive read my emails the notification will stay for ages which bugs me because it makes my screen look messy, but I'd put up with 1000 messy looking notifications if it means my friend and I can have access to this system :).Nizlopi JoyVersion: 4.7

✓   JPay Positive Reviews

JPay Cons

Only interested in PROFIT!This app was great. New update on 7th April now creates an UNFAIR tiered system where people pay more in different states SHAME on JPay for allowing this! When my stamps run out I’m no longer going to use this again!!.DominateEm xVersion: 2002

Absolute rubbish!This is the only way I have contact with my boyfriend who’s incarcerated and the app keeps either freezing after I’ve wrote a 5000 word email so I lose it! Or it won’t let me sign in! It’s absolute crap!.Vickkie29Version: 2002

✗   JPay Negative Reviews

Is JPay legit?

No. JPay does not seem legit based on our analysis. This conclusion was arrived at by running over 11,632 JPay user reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, AppSupports Legitimacy Score for JPay is 41.1/100.

Is JPay safe?

No. JPay not seem very safe to us. This is based on our NLP analysis of over 11,632 user reviews sourced from the IOS appstore and the appstore cumulative rating of 2.3/5. AppSupports Safety Score for JPay is 43.6/100.

Should I download JPay?

We are not sure!

JPay Screenshots

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  • jpay iphone screenshot 3

Product details of JPay

App Name:
Legitimacy Score:
Safety Score:
Content Rating:
4+ Contains no objectionable material!
App Size:
47.51 MB
Bundle Id:
Relase Date:
12 January 2013, Saturday
Last Update:
07 December 2022, Wednesday - 13:37
IOS 12.0 or later

JPay 2106.11 Update Note
✱ Version History

Bug fixes and improvements.

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