ABCmouse – Kids Learning Games App Negative ReviewsAge Of Learning, Inc.

ABCmouse – Kids Learning Games Negative Reviews

4.4
4.49434 star

Total 128 Negative Reviews

ABCmouse – Kids Learning Games App Complaints & User Negative Comments 2024

ABCmouse – Kids Learning Games app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using ABCmouse – Kids Learning Games? Can you share your negative thoughts about abcmouse – kids learning games?

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ABCmouse – Kids Learning Games for Negative User Reviews

From so couldn’t use for days!Very disappointed with the app it froze on one of the learning paths only days after having the free 30 days. I have decided not to keep it going as we were unable to use it for nearly 20 days. Would recommend but sadly my experience was t good!.Version: 7.32

Horrible Customer ServiceAfter being excited to use this app with my children, I paid for the year subscription and that’s when the problem began. After paying, and receiving an email confirmation that payment went through, I have tried for over a week to log in without success. I tried reaching out to the customer service via email & chat whom gave me instructions to “restore” purchase to be able to log in. From there, it would have me log in. On “restoring” the purchase I get the message that the account has already been purchased but when I try to log in (or try to recover password) I get message saying that email account does not exist/is not a member of abcmouse...this has been an endless loop of explaining the problem and simply getting the same response that gets me no where. Will be reaching out to the App Store and to my credit card to get this purchase cancelled and credited. Waste of time..Version: 8.16.1

Trust me !!!If you don’t want to pay 30 pounds a month for your childs education then don’t get ABC Mouse🐭. It’s terrible my brother is 6 and needs proper education . ABC Mouse please change this it’s all of us vs you on this no one likes this please don’t keep this up it’s not fair on people that don’t want pay probley now can’t find many other education . Boo boo change it please 👎🏽👎🏽👎🏽 Love Amelia❤️❤️❤️.Version: 8.1.1

Amazing gameAmazing game my four year old really enjoys it and has learnt so much! Though the app ca be a bit glitchy a lot of the times and that can be rather frustrating for both him and myself..Version: 7.2

No progression, No support, Impossible to cancel.Got it for my 4 year old. Loved it for the first couple weeks but it got stale VERY fast. Despite winning games continuously, it was the same games, same questions, same answers…. It’s just a loop. There is absolutely no noticeable advancement. I even sat with it to try and help it advance. Nothing. After about a month of really trying to work through it, the interest was completely gone. The subscription if for a year so I canceled after about 6 months, but they STILL CHARGED MY CARD after a year. I tried, at great length, to contact them but just got a runaround of automated messages. Even for tech support. There is no actual customer service or tech support. It’s ALL automated. Once they get your payment info, they literally charge you until it gets shut off by the payment company. That was the only way I was able to get out of it. I have no idea how they have any decent reviews. It’s total garbage and a SCAM..Version: 8.49.2

This is so badddddYou literally have to write you credit card number in your free trial and one thing your credit card numbers are personal and I thought this was free but it is not.Version: 8.51.0

ALWAYS glitchingWe LOVE this app, but for the longest time now we can almost never use ABC mouse without glitches… usually it freezes right from the start. We have new iPads that are up to date… and have made sure to update the app as well. It’s beyond frustrating and if something doesn’t change soon we’ll have no choice but to cancel our subscriptions for good. Please help….Version: 8.47.0

Nasty pricing policyThe app is free for 30 but 80$$$$ per year way to make money off children’s education!.Version: 7.4

Regularly crashesThe app is frustrating as regularly crashes. Sometimes shutting down and starting again works but often have to wait hours..Version: 7.32

Sneaky chargesI was charged for a free trial and the company has not responded to my inquiry..Version: 7.31

STOP ROBBING PEOPLE!!!!!!!!Such a waste of money and time!!!!! All thy do is take money out each month and the app is useless! Slow, never lets you change anything to move to next level. Numerous emails to them never had one response!.Version: 7.11

SCAM SCAMThis offers a free trial. They charge right away you will not get a refund. The app is constantly crashing, screen freezing and isn’t user friendly for younger kids and that is the point of it. Steer clear of this rip off.Version: 7.28

IssuesAs soon as application is offline it never comes back to life :( needs to be deleted and reinstalled ;( way over priced.Version: 7.30

Poor UXYou can barely read items on iPhone. Too many unnecessary initial questions to get started..Version: 6.7

Kills the ipad batteryI have mixed opinions on this app. The app is good not great because my almost 4 year old can’t run this app on her own correctly as it’s much stuff to click on and get lost in doing without actually learning the things I WANT her to learn. With that being said their actually learning items are great for correcting her while still letting her win the game. I find the app run extremely slow and glitches a lot I hoped that they had fixed this issue since the last time we had this app which was 4 years ago but they didn’t. I also have a large ipad which battery normally last all day with my kids playing on it all day but with abc mouse app in use it will take a whole 2 hours to kill the battery. So it’s definitely not for use if you can’t afford for the ipad battery to die like doctor visits or long car rides. Outside of that the app is actually great as long as you make sure they are using it right..Version: 7.7

My child is getting boring. Will you top more ticketsFirst we love this learning apps specially with my son. Then a few months he earned 600+ tickets but when my son is planning to buy something there’’s some problem that he lost all his earnings. I commented already on your app website but no respond even here in apps store. As we paid this for an annual, my son is getting boring as he played some games learning and it took time to finish then he just received 3 tickets for about 10 mins. I saw my son is GETTING BORED as he can’t buy any of items because it takes time to earn which is we paid this for annual. I cannot leave my son to play for whole day just to earn tickets. We allowed him to play at least for only 1-2 hours. This apps need to update and give more number of tickets to earn. And also need to have at least 1000 tickets to start. As i learned also this app to guide my son, i also think that is why my son is getting bored, started to get upset and no We PAID this, so this must give more earn tickets. Please need your help and update this app..Version: 8.0.2

App doesn’t workApp doesn’t work, can only use on a computer. Don’t waste your money!.Version: 7.17

Good but Tailored for American audienceIt is a good app and my three year old son loves it. However, many if the activities, vocabulary, pronunciation are tailored for an American audience. Some of the games are also a bit repetitive. Looking for a different version more suited to a British curriculum..Version: 8.22.0

Meh.I’ve seen ads for ABC Mouse and tried the free trial when my oldest was 2. She was not interested and could not drag and drop as is needed for every game. Most of it was way above her head. I recently decided to pay for a full year because my daughter is now 4. I’m still really disappointed. Many things can’t be navigated without being able to read (example: buttons that read “Continue”). As others have said, things default to easy levels (so puzzles basically complete themselves), and when we finally find a game she WANTS to do on repeat, the only way to do that it seems is to use the search function and type in the name of the game (ridiculous for a 4y/o). Even for an adult the amount of search, hunt, find, repeat - the idea is cool but I think maybe they tried to do more than they were capable of. Plus there s are huge lags where my child is wondering if she needs to hit another button, did something lock up, did she miss something? Nope. It’s just super slow. Just have to wait. But then verbal instructions from the app go so quickly we both miss them most of the time. I like the idea but it’s not worth the money. They have a lot of improvements to make before it’s at all worth paying anything for..Version: 8.42.0

Infected abc mouse appMy iPhone got a malware from this app. I did factory reset and on downloading this app I again got problem on my phone. I contacted abc mouse and after a long delay they replied saying ‘if you do not wish to use the ABC mouse app’ then don’t use it and use laptop instead. It crashes often and one has to restart the program. The content is good but they need to really improve their IT skills. It’s very USA based and few of the words they use to teach and test are perhaps used in the USA but not other parts of the world. As for my phone, thanks to abcmouse I will have to probably buy a new one; quite an expensive investment.Version: 7.32

Impossible to UnsubscribeHave been trying to unsubscribe for months now and all the app says is to do it through the App Store and I can’t find anywhere to unsubscribe through there..Version: 8.2.0

Free trial?So I signed up two days ago and this platform is brutal. The app will not load and no one from their customer service has responded on social media or email. OH AND WHAT ABOUT A FREE MONTH? THEY CHARGED ME THE FULL YEAR AND WILL NOT RESPOND TO THAT EITHER. I hope someone from the company reads this and gets back to me right away. THIS IS UNFAIR TO YOUR CUSTOMERS..Version: 7.30

Not happy at allPlease stop taking all my money this App is not working I have been trying to delete it but they keep taking money from my Account stop please.Version: 7.22

Charges immediately - no free trialDespite stating that a 30-day free trial is available, I was charged immediately for this. This is unacceptable. What initially appeared to be an excellent product (although with a strong USA influence - “zeee” not “zed” and so on) is now ruined by my experience of this company..Version: 7.33

Great activities. Terrible customer service.The activities in the math and reading section are good, but the customer service is terrible. When you are doing the math section, there are two or three skills the child is working on at a time. Well one of the math games on my child’s account isn’t working properly and won’t let my child put the correct answer. I have tried over and over to put the right answer in but there must be a bug and it doesn’t work. I have contacted customer support on three separate occasions to have them address the issue. I sent the first email on April 4. It took 10 days for them to respond and I was told to uninstall and reinstall the app and update my iOS. Did both, game is still not working. I have since then reached out three more times and have heard nothing back. My son cannot move past this skill even though he knows how to do it because the game won’t let him enter the correct answer. There is no other way to contact customer support except the email link on the app. No one responds and I can’t seem to locate a number. For the amount of money we pay to use this service, there should be a better way to get support. There are much better apps that do the same thing for less money and better support for their customers. I’m frustrated that we paid for this app and my son cannot even make any progress because the developers can’t get their act together to fix this one simple thing..Version: 7.32

Subscribe for $9.99 monthlyAnd get actually charged $13, because the developers see no difference between £9.99 and $9.99.Version: 8.1.1

Doesn’t work as advertisedI don’t usually leave negative reviews however this product and its customer service/support is terrible. While the concept is spot on the app just doesn’t work. We purchased the yearly ABC Mouse subscription for my 3 year old daughter. She used the learning path for about 20 minutes, which she loved because each lesson had a different activity, game or song. That was short lived when one of the lessons freezes and fails to load.(level 1, lesson 12, reading all about cows). There is no way to bypass the lesson and I’ve tried everything to get it to work to include deleting and reinstalling the app. I called customer service and they are not taking calls and do not have an option to leave a message. I then emailed customer support only to receive an automated reply and nothing to follow. This app is supposed to be for children to help them learn if it doesn’t work and the company isn’t going to fix the issues they shouldn’t be selling it. Very displeased with this. Update - the only response I received was to delete the app and re-download, which had already been tried (as stated in the review and in messages to customer service). I still have not received a response from customer service regarding any course of action, or a refund, as we still cannot advance past the same lesson. This company is a scam..Version: 7.31

Not All That ImpressedWe had this app for my child for couple of years. Honestly there are other wonderful educational apps that will help your child stay more focused. ABC Mouse has waaaay too much on its app. So if you are not by your child’s side at all times while he’s playing it my toddler was just watching videos instead of doing this learning pass, he would get bored fast with it. The pet thing would ALWAYS be slow, you press the button to feed or wash and sound comes way later plus pets don’t really do anything but stand there. Would’ve been way more interesting if child could interact with the pet and it would have some emotions back other than just stand there. My child is way more entertained with PBS app and its FREE. The way to cancel would be to unsubscribe on your device (phone or tablet) or block it on your card. I’ve heard from many people that if you call them to cancel it’s useless..Version: 7.5.1

Bad gameYou can’t see questions on iPhone.Version: 7.30

Great concept, poor executionMy son and I love the ABC Mouse program. I think it’s great, but unfortunately, with every update the app works worse and worse. Every time I update the app, it takes forever to recognize my account (when it actually does, because there have been times when it does recognize it. Period.). My son uses a tablet to play with ABC Mouse, so, when we are totally unable to sign in in the app, we use the web browser, but that doesn’t offer a better solution, because the games use a lot of RAM to load, and a tablet seems to not have enough for that. The games constantly stick or take forever to load. That’s not fun at all. For the amount of money ABC Mouse want per month, it should work flawlessly, in my humble opinion. It would be great if these issues could be fixed, since I consider AbC Mouse a good aid to help children moving academically forward despite all the challenges the pandemic brought for schools worldwide..Version: 8.32.0

Freezes at lessons just as it did 10 years ago with my sonI got the yearly subscription for my daughter since my son had it before but now it seems to still be an issue with progress and the next activity lessons. It says to click but then just freezes and does NOTHING. I also paid for the assessments as well with the the one year subscription and I am highly disappointed and I really love the app but what’s the point of paying for a subscription that doesn’t work? I also got the automated response saying to reinstall, update device, etc... still nothing. I recommend to every parent to not buy anything from this app unless you do the trial for the month to see how far it gets you. But even then you might waste your time since it’s a faulty app. I’m sick of trying to troubleshoot something I paid for that did the same thing a decade ago. I love the lessons and everything else but if you aren’t able to have this app running up to our standards it is downright pointless to be paying for. Education should honestly be free for us who need it. I speak on behalf of all parents with kids. So now I want to know what is going to be done since I am very dissatisfied..Version: 7.31

Scam!This app is an absolute joke! Constantly requires more money in addition to the already paid expensive subscription. The app is un user friendly full of bugs and doesn’t work properly! An absolute waste of my money. I’m guessing all the other positive reviews here are fake! 😡😡😡.Version: 7.25

App ok. Cancellation is almost impossible!!!App is good in general and paying monthly membership is according to content so good content, yes maybe not for all kids. Mine is too active and loves puzzles, kids 4 years old now are very amart ....but my son didn’t got hooked on this app. Thats just mu son. Now everything is ok but when trying to cancel!!!! OMG theres no way. Im still trying after a week. I can’t go anywhere. It only takes you to one page. The same one. Wheather you go from the app itself or through your email. Ita just one page site where it’s almost impossible , i mean impossible to scroll down to help support. The page is set to automatically take you back up as soon as you scroll down. It is horible. How can i cancel??? Please. Help!!!!.Version: 8.16.0

Im home schooledSo how do I sign in.Version: 7.1.2

A.B.C.M.DOT COMI downloaded it, I play it. ABCmouse.com, yay..Version: 8.8.0

Ha. Ha. HaHa. Ha. Ha.Version: 8.16.0

FreezesAs a teacher, I have heard many of my elementary colleagues talk about this app. Since my daughter has to work from home during this time, and her husband is an essential worker,I go take care of my 3 year old grandson. I thought this would be perfect while his daycare is closed. I absolutely love the learning path and all of the material. HOWEVER, the program has locked up on level 1, lesson 12 (cow). I have uninstalled and reinstalled several times to no avail. I downloaded it to another device... same problem. I then saw someone else was having this same issue. I decided to wait and see if it would be fixed so we have been doing different activities. He loves the books, but today we tried 3 different stories and they to did not play. I did read to him manually but this defeats the purpose. PLEASE fix the bug. Once it is fixed I will revise my star rating..Version: 7.31

Es aburridoEs aburrido mi hijo no me gusta.Version: 8.52.0

CrashesThis app is expensive and constantly crashes on my daughter when she is trying to use it. Similar to other users she gets stuck on the map and can’t select an activity. It is so frustrating for her and for me trying to help her and getting no where. So far updates have not fixed the problem. I tried to unsubscribe but couldn’t find it in my subscriptions only be be charged $129 out of no where recently. It is not worth that price as it barely works..Version: 8.32.0

Happy and a bit madMy kids have had it a few days now and it keeps saying that their offline when we ain’t it’s connected to WIFI don’t get me wrong the education side is awesome but when they actually get to play it .... can this be fixed please.Version: 8.37.0

Horrible Customer ServiceMy daughter absolutely loves this app so I decided to purchase it for the year. Not realizing I accidentally paid for this app twice. I immediately contacted them for a refund on just one of the purchases and they refuse to give my money back. Therefor I have now paid $85.00 x 2. Extremely frustrating.Version: 8.51.0

Doesn’t work properlyI bought a brand new iPad just for my daughter to use this app. She loves the app when it’s working, which is half the time. Everything is up to date and the app has been reinstalled several times with the same results. First issue was she couldn’t do her activities as they wouldn’t load. Contacted customer support letting them know the issue and that we did make sure everything was up to date and reinstalled per their troubleshooting. Their response was to make sure everything was updated and to reinstall and to contact them again if it continued, which it did. Now it won’t even start up. Again everything is up to date and again reinstalled several times. Not wasting time with customer support has they will tell me to do the same thing in their troubleshooting section. Hopefully it works itself out soon so my daughter can play again..Version: 7.32

Loop holeThis subscription cannot be cancelled! I have been paying $15/month after the trial and have been getting charged. The app says to delete in the APP store but ABC Mouse is not listed there and Apple says it needs to be deleted with the App. It’s a loop hole.Version: 8.49.2

Waste of MoneyLike many parents or carers here, I found out about ABC Mouse from TV. I thought it would be great for my 6 year old to use this app and that it will help her a lot since she is moving on to Year 2, where she might find things more challenging. So, I installed the app. When I got the app, they DON’T GIVE YOU THE FREE TRIAL STRAIGHT AWAY! Now, I don’t want anyone else to get fooled by this ‘30 DAY FREE TRIAL’ thing. It’s fake. It’s a complete waste of money too. Why pay so much just to teach your child??? WHY DO YOU NEED TO CREATE AN ACCOUNT JUST TO TEACH YOUR KID! Also, ABC Mouse is a waste of time. I think that Duolingo ABC app is way better than this. I don’t want you to waste your time on this app. I would recommend Duolingo ABC. Duolingo ABC is more fun, it’s free and your child can learn MUCH more from it. So, I’m not wasting time here anymore. Might as well go there now. TRY DUOLINGO ABC BEFORE TRYING ABC MOUSE!.Version: 8.0.2

Bad!!Everything in it is bad!.Version: 8.15.0

Unable to create child profile through the appI have tried several times to successfully create my child profile, but i always got stuck at second screen where you select the teacher avatar and the cirriculum.I cancelled the trial subscription after giving up.Version: 7.1

I have to payIt is amazing but really to expensive if you could narrow your prices that would be amazing for me and everyone else thanks .😽.Version: 8.15.0

Not working on any devicesI have a windows laptop, 2x iphones (one is 12) and 2x iPads and all have the blank yellow screen . Paid for an annual subscription and can’t even update my settings because I he website and app both seem to be down.Version: 8.51.0

Don’t tryWe tried this app in the past, it worked for a bit of time We tried it again today, we got charged without the 1 month trial, and the app is not working on 3 devices that we tried it on Basically we got charged for a trial for an app that didn’t work.Version: 8.32.0

Doesnt work properlyAt first it was good for a week or two. And Then i enter the app it says i have to log back in?? And so i logged back in then it tells me i have to do the Subscription and i did so THEN it tells me to do the math question and i do it and then it keeps crashing and crashing i should get a refund. Alao stop spcharging meMy subscription has been cancelled. Disgusting..Version: 8.36.0

BewareHard to cancel subscription. You'll automatically get charged at the end of free trial without warning. Unlike most subscription services, I've never received a monthly statement. I've been paying a monthly fee for an app that we are not using and didn't realise it. Spent a lot for nothing. Judging by other comments, unlikely to get a refund either, as appear business is pretty unresponsive other than the generic. I'm sorry you feel that way, please contact us message on the bad reviews. Rubbish.Version: 7.11

It doesn’t work on iPad AirYou create a challenge for adults but it won’t accept any entry from the keyboard, so user can’t solve the math challenge and sign up then I have a screaming girl here! You lost a client and got yourself a bad review Test your products correctly.Version: 8.18.1

Good appA good app, makes learning fun. Easy to follow instructions and clear rewards. Only thing - my daughter was really excited to save up 100 tickets and buy a costume for her avatar to wear. We went through the process of ‘buy now’ but the avatar didn’t change outfit. Tickets still came off though. Please can you fix this, it made her really sad..Version: 7.30

Not continuous learningSeems like it has good content however when my son finishes a lesson or a game, which are only a minute long or less, it goes back to the home page so he can’t just play on his own. Also, although advertised in the UK, there is no choice for British English language so the alphabet is wrong. Uninstalling..Version: 7.31

Do not sign up for free trialThey bill you for the free trial period!.Version: 7.25

Lost patience waiting for this slow app to loadNot a bad app when it works, but repeatedly takes forever to load, many times can’t load at all. On various IPhones and iPads of recent vintages. Would love this much more if it just loaded in a few seconds and did whatever other downloading it needed in the background rather than having this interminable wait whenever children want to play it..Version: 8.49.1

All Kinds of Charges!!😡The reason I am giving this 3 stars and not 1 is because the app itself is wonderful, it is very engaging, has SO many different things for them to do, and really helped my daughter learn things that I was having trouble getting her to focus on with me while distance learning. The only problem was, that it kept charging my card REPEATEDLY throughout the month even after I was already charged the monthly $9.95 fee. I would be charged fees of $3.95 as well as being charged the monthly fee AGAIN a week-2 weeks after I already paid it. Maybe I didn’t look hard enough but I couldn’t find any way to reach a customer service rep so I just cancelled the app all together as I can’t afford for that to be happening 😔 I may use it again in the future, as long as this would not be happening again..Version: 8.0.3

Too slowThe app is so frustrating - it’s so slow! It has nothing to do with our internet connection - all other apps etc work perfectly!.Version: 7.30

Don’t get connedPromotes a free trial but makes you purchase an assessment package before allowing access. This is a monthly or annual option. The annual option is cheapest over the year however, if you want to cancel within the free trial period you won’t get refunded. Apple refuse to refund without explanation. App is very American and not suitable for UK pre/reception learning for phonics. App is also very slow. Don’t get stung £40 like we did..Version: 7.31

0 starsJust a scam.Version: 8.16.0

Keeps logging out and not recognizing accountWe are increasingly frustrated with this account. We pay for it, and the bundled apps work occasionally, but says we don’t have a subscription in the main app (and sometimes in the bundled app) even though my card is charged every month. Trying to cancel is a gong show. We have tried through 2 of the apps and it didn’t work. Then I tried by downloading to my phone and I keep getting flipped back and forth from my browser to the app. This has been going on for 2 months and I want my money back..Version: 8.2.1

So many bugs/wrong answers!There are puzzles that don’t work right when she is trying to slide the word where it needs to be and then she can’t continue on the learning path. I reinstalled, updated, and even got a new tablet for her thinking the old one was junk for some reason. Now the pictures don’t match the presidents or whoever they are making her label in the puzzle. Frederick Douglass can’t have his name under him…instead, he needs a pair of names I’ve never heard of to be his names in order to move on. It’s frustrating because she’s supposed to be learning from this and now she thinks he must have 2 identities! It’s not like this is a free app. I would expect mixups from something with ads…I pay for this..and it’s so glitchy. She FREAKS out everytime it says she completed something and goes to give her tickets and doesn’t show the large total she has accumulated so she thinks they got taken away. Nope…just another glitch. Doesn’t matter if it’s on the computer, tablet, or my phone. Always something going happeninf that I need to figure out what the right *wrong* answer is..Version: 8.49.0

Extremely terrible but goodThis game is I bad I don’t even know what a email address means but when I play a game there’s a ad it saying this game is brilliant but when it was my first time playing this game something appeared and it said please put your email address and l don’t know and don’t like it so I deleted.Version: 7.31

They take money out of your account after cancellationPlease please do not subscribe for the free trial for this app!!! Even though you unsubscribe they keep taking your money out of your account . What a scum site !!!.Version: 7.34

THIS IS A SCAM1. I always see this add 2. It takes my money ( I download it) 3. HOW ARE THE RATINGS THIS GOOD.Version: 8.10.0

Stealing money through an educational app for childrenYou guys are disgusting. You use children’s education to steal. I signed up with google account through an email that I don’t have access to anymore, and through my paypal account. I asked you to cancel my subscription and you said you couldn’t because I needed to go to my google account. So, since I cannot, you will keep taking money out of my account, refusing to find a way to cancel my subscription. You also refused to give me a refund of the last theft that you did by taking money out of my account even though it had said that ABCmouse was successfully canceled at some point. Even though I kept asking for help to unsubscribe. This is just frustrating and just completely disgusting. The little control they have over their subscription proves how desperate they are to steal money. Now I am stuck with an account from this app, taking money out of my account every month, without being used, and without having the option to unsubscribe. What is left for me to do is take my card out of PayPal to prevent them from taking money from me any further..Version: 8.13.0

Doesn’t work on iPadKeeps saying no wifi, while other apps work seamlessly. I am frustrated with the app, because half of the time it doesn’t work and my child can’t use it. A waste of money for iPad user.Version: 8.51.0

THIS SUCKSDont take money from your users..Version: 8.49.1

Your Ads are WAY too long!I don’t have children, but I downloaded it to see if I could recommend to others only to discover it’s not even free. So I won’t recommend it. I’m giving this low rating because of your ads. The ads for this app are SO annoyingly long and pointless! I have to sit through what feels like 5 minutes of this “mother” chatting about this app, but there’s no scene where she’s actually using it with her supposed kids, so is this just babysitter app? Then you have that annoyingly long next screen of “come try out this dot to dot”, but it’s a fake, and we have to sit and watch the repetitive graphics for something around 30 more seconds! 30 years ago a 30 second ad may have been acceptable on TV, but it only annoys people now, and makes me want to give your app a low rating. Give us, the consumer, the option to close your ad after 5 seconds or something, and don’t include that bogus last screen. It’s just a plain big LIE! Are you teaching kids lying is ok?.Version: 8.15.0

HorribleWe downloaded it and then signed out for a bit when we weren’t using it then once it was deleted we were charged the double money every month so bad.Version: 8.8.0

BoringFortnight is better fortnight is god.Version: 8.12.0

HateIt doesn’t tell you how old the app is for. So what if a eight year old downloads the app and the app is for five and under its just wasting their time.Version: 7.31

Good content but crashes constantlyContent reinforces learning from school in a fun and engaging way. Easy for my kid to navigate with minimal help. Audio and functionality is glitchy with overlapping instructions/ sounds and frequent crashing (freezing) of the app requiring reboot..Version: 8.50.0

Not suitable for UK customersI first saw this advertised on the TV and thought it was looked great, downloaded it to quickly notice a lot of the learning methods and activities were not suitable for the UK. At the time my son was still young so it didn’t matter much and I would skip the things that were different. However some years on my son is older and his understanding and learning is growing, unlike this app. Still no update for UK learning styles or UK culture. Not sure why the platform was promoted in the UK when how we learn or our culture has not been considered. Contacted the support team to ask for the UK settings to be advised to skip the lessons that were not suitable. Not sure how that promotes learning but I guess the app wasn’t meant for UK learners, just UK ££. IF YOU ARE FROM THE UK I WOULDN'T RECOMMEND - Many times I’ve had to explain to my child what we do in the UK or what we call something. Unless you want your child learning about Dollars, Abraham Lincoln and other American culture avoid this after the free trail..Version: 8.36.0

AnnoyingI have been trying to cancel this subscription for a year now and no one is responding or helping … has anyone had this issue ???.Version: 8.51.0

Loading Loading and more LoadingI can not believe how slow this app is! It is very frustrating for me and my kids just use other apps now. It’s ok to open up but to then switch to other menu options it then takes absolute forever to do anything and just says loading. Sure being a subscription app this can be improved. Or perhaps someone else will make another option. Not happy ABC MOUSE.Version: 7.0.1

Freezes constantlyMy son absolutely loves the learning games. But when I constantly have to close the app and restart levels it becomes a joke. In a two hour period it will freeze 5-10 times. (Yes my internet is working just fine and everything is updated) recently even the coloring pages of the game no longer work! The amount of money I pay for this education game is not worth the constant issues. I understand trouble every once in a while but not EVERY time we are on the app… After all the issues though my son has learned a lot from ABC Mouse from doing puzzles, knowing all shapes, letters and colors and so on. I just wished it worked better. UPDATE: I deleted and reinstalled the game AGAIN per tech support. Still freezes constantly… 1/10 not impressed. If it ever works right for a day I’ll up my stars to 5 lol!.Version: 8.37.0

Maybe I can get a response on here?I had previously cancelled my ABC mouse account because my oldest son just wasn’t interested. I have since re-actived my account since my youngest son loves it. I didn’t mind spending the money as long as it was getting used. However logging in has been intermittent at best(at frist), and now we can’t even get in. I have changed my password, I contacted customer support got the automatic replay email. Since I have paid for this service and have not been able to use it, if I don’t get a response soon my next step is to cancel my account again(if I can get logged in), get my money back(even if I have to dispute the charge with my bank) and report the extremely poor quality of this online learning to the BBB. It’s one thing to pay for a service and have it work intermittent but this has been a nightmare. Oh my last contact with “customer service” was March 20th. I hope this works because he really likes this but I can’t justify spending that kinda of money on something that doesn’t work..Version: 7.31

Do not download!To;dr: Poor customer service, no response to emails, difficult to cancel, advertised one price but instead got another, app is clunky and slow, and activities are not engaging enough to keep my kids attentions The "activities" are buggy and slow on the app and are worse on the web. My kids are preschool age and they don't have the patience to wait thirty seconds or more while the activity loads. My kids are three and four were supposed to be free since March 2020 because of the pandemic but I've been paying 9.95/month instead. I tried sending emails to support and I was ignored multiple times. I've read the "5" star reviews and they seem formulaic so they are probably fake. Cancelling was incredibly difficult. I had to sign up for the service and pay from the website but had to cancel on the app. When I downloaded the app on my iPhone 11 the keyboard and cancellation screen would format right for my screen so I couldn't cancel there. I tried sending a message to Age of "Learning" (should be Age of Scamming) and never had a response..Version: 8.3.0

Loosing pointsMy grand daughter was working hard to collect her tickets and when she had enough to buy a bed, they had disappeared. As did her special prize of a tv very disappointing..Version: 7.6

Love it/butIs awesome and covers a range of skills. You can tell thought and care is put into it. I have two big issues, one is I haven’t found a way to keep my child locked into there name only and from poking around into other more parental areas of the app. The can’t change anything without a password but they get to info related screens easily and problematical for me. They have siblings with accounts and sometimes poke around and accidentally change a different account or my 2 year old during her FreeTime play with abc mouse alway always always clicked over into the I think more parental area. Like the first screen for assessments or stuff like that. The second is, having time limits I can set for the class pet. Soon as I’m not looking for 10 minutes the kids find there way over to the class pet and mindless move around the pet toys and loose to much time on that screen. I would heavily suggest getting a good UI team to rethink kid/multi kid/ parent management screen limits similar to screen time and guided access for various features in the app. The whole idea would be how can we keep the kid locked into the more educational parts and give the parents a way to get to what they need with some additional steps the kids can’t overcome..Version: 7.31

HorribleToo many adds and not free who wants something not free.Version: 7.9

Good but very buggyGreat content, but the app constantly crashes! Fix that and it would be 5star!.Version: 8.42.0

Zero starsDon't even waste your time on this for the free month trial. In 5 minutes we could see Khan Academy 100% better..Version: 8.2.0

YOU HAVE TO PAY?!?!UGH!! This stupid app says you have to PAY?!?!?! And it says Parent/ student account?!?! What if you don’t even have those?!?! Then how?!?! Rip-off!!! If anyone has this, delete it straight away! Ask anyone and they’ll tell you having ABC mouse is a RIP-OFF!!! Despite the cute little mouse in the app and the proud parents in the ad, DO NOT GET FOOLED!!!.Version: 7.31

No longer loadsJust terrible. Right when I need it this app will not load..Version: 7.30

Amsull read thisIf we play 30 days of abc mouse to get free trial is a scam you can lose all money no refunds you will never get it back.Version: 8.16.1

🥸🧐🤨😳rip oof😡😡😳😳😑😑😑😑😑🤔🤔Do not get this!!!!! It’s soooooooo bad!!! It’s a rip off which is really expensive for what😡😡I got this for my lil sis and she learned nothing everything was so easy and when I did it for harder she just used it as a game that I payed for!!! Nothing like in the add it’s sireously a rip of don’t get it I warn you🤭🤭🤭🤭🤢🤢👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻🌝🌝 Don’t get it.Version: 8.16.0

Over stimulating.I would exercise caution in introducing your toddler to this app. Although the activities are interactive and educational, they are extremely animated and busy. In our experience it was overwhelming for our child and 10mins interaction resulted in temper tantrums - in a level that she never expresses in normal circumstances. Take your child for a walk outside and show them the world instead..Version: 8.13.0

Fix appThis app crashes a lot and personally it has too many activities. I purchased this for my 3 children ( ages 3,3 & 2) as I thought it would help them learn.. they can switch between ages and classroom even tho they have their set learning path. If one game works on tablet, it doesn’t work on the other 2, and our tablets are all up to date.. I will be not paying for another years subscription if this continues.Version: 8.5.0

Painfully slow to loadToo slow to load regardless of connection speed. My child loses interest quickly as it’s taking so long between exercises..Version: 7.30

No free month trial!I downloaded this to try as a free month trial. Instead they charged me the full year. Then when playing it is glitchy and you can’t carry on the learning path until your finished the activity but it won’t let you do the activity. I contacted them asking for help but I got an automated reply on how to cancel. I tried to cancel but because I’ve paid for a full year it said I’ll still have access till April 2021. I don’t want access just my money they shouldn’t of taken in the first place since I pressed the link that said FREE MONTH TRIAL. I’ve since contacted them 2 more times and have only gotten the same automated reply on how to cancel my subscription! I want a refund of my money that shouldn’t have been taken in the first place!!.Version: 7.31

SuperI had that game it’s good but it is a bit tricky for kids I’m a kid though and it’s boring I’m nearly a teenager so that’s prob why but it’s still boring I like it but to boring sorry 👸🏽👩🏽‍🎓.Version: 8.23.0

Not allowing me to loginI have downloaded the app and subscription has started but app loading icon keeps spinning. My account was not created. Such as waste of time.Version: 8.37.0

Watch out!My daughter wanted to try it, and I forgot it is an automatic subscription with Zero chance of refund! It isn’t eligible! Be careful a year comes to 127$ !!!! The video doesn’t match the words spoken. One big example is when it says “please click on the next activity” but the screen is not even on the main menu yet......Version: 7.19.2

Sneaky way to make moneyBeware. They make you sign up and agree to pay $15 per month. Definitely not worth it my kids stopped playing and deleted it off their devices and I forgot to unsubscribe in time. So really have paid $15 for nothing. Don’t bother!!.Version: 7.9

Horrible appSoon as you start these apps or any of the bundles it takes you to a site outside of apple ecosystem to get payment details. This means if you want to cancel later on apple has nothing to do with it. So you can’t manage payments easily, plus it is super expensive at 10 usd per month. No thanks.Version: 8.23.0

Ok, not greatMy daughter enjoys this app and we will probably keep it for a few more months, but to be honest I am not super impressed. First, this app has SO many glitches. Seriously, pay some software engineers to come in and clean up. Second, they make it way too easy for kids to do repetitive actions without actually learning anything, ie. color pages that they can just click done on, videos that they can watch over and over, or puzzles that they just click on the pieces and they fall into place instead of having to place them where they go. Third, it is a little ridiculous to charge $10 a month. I don’t feel like it provides anything new to justify a monthly subscription vs a one time purchase. Overall I am just not feeling like she is learning very much and I think she just breezes through. Oh well, there are much better ones out there..Version: 7.17

ScamIt’s a scam, app is always crashing and no refund for after cancellation..Version: 8.51.0

Hard to cancelI have been chasing up how to cancel my subscription but it is not happening! I have followed the instructions to the settings menu from phone and pc with no results. Annoying to cancel!!.Version: 7.10

UnderwhelmingAs a learning tool, ABC Mouse initially seems to tick a number of boxes. As an educator myself it was great to see that the app is designed to revisit concepts over again and in different contexts to consolidate children’s learning. However, after about a month of usage, my son found that it was too repetitive and too easy. Despite being able to adapt the year group that your child is on, we found that you could not adjust the overall difficulty of activities. You can only really adjust difficulty once the child opens the activity but that means that you are having to constantly monitor each task and the child lacks independence. My son likes to do the activity and then show me how he has done so that we can celebrate, but having to constantly change the difficulty each time is time consuming and makes the process boring for the child, thus turning him off using the app. The app is designed to follow the American curriculum which is ok but not ideal as the focus on US money, US history etc is not relevant to the U.K. curriculum. Overall, it has great potential but it’s not the best option available..Version: 8.0.3

Is this a scum?My daughter ask for this game to have on her IPad, I saw the price but why not for educational benefits I tried to buy. So it’s in purchased games but the login I did set up its not letting me continue! I did cancel the payment method from settings to not be charged every month! Couldn’t cancel subscription as well! What to do? Whom to contact? Did anyone had the same trouble?.Version: 8.36.0

Billing practices are shady.I cancelled ABC Mouse over the phone with a representative in January because my children were too old for the program and we were no longer needing it (they’re nearly 9 years old). Apparently the representative “paused” my account and so they resumed charging me three months later. I didn’t catch it right away and I haven’t received a single email from them since June 2017 so it was very much out of sight, out of mind. I called again and she told me the account had been paused, that I did it, and they have a non-refund policy. They ended up refunding me the past 60 days though they charged me $9.95 for the last 3 days. My rate at the time I cancelled was $7.95. They wouldn’t budge on refunding the last 3 charges they did without permission. I researched a bit when I got off the phone with them and they’ve had multiple BBB cases and also have reports on RipOff Reports. It’s disappointing that they have these shady billing practices because my children enjoyed them and they were good for them while we used it. Off to dispute the charges through PayPal that they refused to refund. 😕.Version: 7.2

Monthly subscription onlyDon’t buy this app. I just purchased it and it won’t work unless you pay for subscription. I feel deceived. I should have went with my gut feel and not went through with it..Version: 8.8.0

Support issuesMy daughter loves working with this app, and I love it as well the only reason I gave it a 3 out of 5 is because when we first downloaded and signed up it took days for the app to work on both my phone and her tablet. I emailed support and I never got a response on how to fix it or to help me figure it out. I got a response over a week later on rated the app. Time has passed and she has been doing about two hours a day on it so far. Now I understand that due to the virus there has been a lot of extra activity, but she has been stuck on a section for 5 days. Neither her tablet or my phone will load the new section I emailed support the next day thinking it was just a lot of activity and I would give it time. Still no response. It has been over a week. We have resorted to just playing games until we find something for her to do. I didn’t want to take this up here, I am just tired of waiting on a response and hopefully this get me further. Thank you for you time..Version: 7.31

Not free!The app was ok except that I was charged $15 monthly that I never agreed to. I emailed and got no response. It was also very difficult to sign in. They only stopped charging me when I contacted my credit card company. Shame on you!!.Version: 7.4

Cannot get pass the set up screenTrying to cancel subscription, the website does not even have an account page!.Version: 7.1.2

Bad app blank screens several games can’t be played because they never loadI really dislike it and so do my kids. There are blank screens all the time. It never loads properly. I changed internet service and it was the same thing. I got it for my son when he was 5 or 6 years old he is now 9. He used it for a few months I cancelled before the year was over because he hated it. I received a charge on my debit card last week and I’m not happy. I don’t know if I’ve been charged all these years and didn’t realize it. I opened another subscription two months ago for my daughter different debit card and email address than my son she was having the same issues my son had when he was using it several years ago. I got the free month and cancelled a day late so I had to pay the 9 dollars it’s fine because it was my mistake. I should have cancelled on time. I’m very angry about the $59 charge I recently received on the debit card I used several years ago..Version: 7.32

Not working?Paid for a subscription and I have updated on my iPad Pro but it’s just loading and not even opening up. Pls help ASAP. My kids like playing with it. Will change from 1 star to 5!.Version: 7.17

Literally the worst thing on earthI literally downloaded this app to leave a bad review, it put its stupid 3 minute advert on a stupid little phone game, pretty sure I had more time on the advert than my game time, actually hate this Btec app with my life and hope it gets shut down, it’s the worth thing to ever grace the earth and looks as if it’s from the 90’s, I’m not even from the 90’s but if I was I’d still be disappointed.Version: 8.37.0

AnnoyedIt says 30 day free trial so when you add your email in, it then gets you to try and pay for two packages. I don’t want to purchase an app my child might not take interest in. Please fix your error, because you don’t offer a free 30 day trial..Version: 6.8

My daughter is sad…It won’t let her play.. She is very sad about that she is only 7yrs old as well she thought it would be easy where you press a button and it will let you play and Learn but no nothing please help, It would mean a lot.Version: 8.28.0

Hate your ads!You make ads that are really stupid. Cancel ABC mouse, Super dumb!.Version: 8.51.5

Lots of bugsThis will be the last month we use this app there are way too many bugs..Version: 8.46.0

SERIOUSLY 😒😡😠😤I downloaded this app for my little sis and it says I have to PAY!!! It has nothing like that in the add? I had to delete it straight away. This is such a rip off!!!!! I mean $80???¿???? If you have to pay at least include it in the add😡! Such a rip off Not happy 😡😠. I don't actually want to rate this because the app doesn't deserve a single star but I have to😒 PS if it says addicted Sarah that's not my fault. This app is not addictive..Version: 7.9

App doesn’t openI can’t get passed the survey page. My son was looking forward to using it but we have had to look elsewhere for a learning app.Version: 8.32.0

Good but the platform cares more about money than actually helping childrenI do enjoy using this app with my son. But I do not enjoy how the platform introduces new features. Get children making progress with those features and use to them ONLY TO HAVE THEM BE REMOVED into a separate app with additional fees. This has happened twice so far. 1st with the Shapeys and then with Miracle and Nano. Both were awesome additions. But then you remove them. Not only do you remove them without warning but also leave the buttons there on the screen to remind children “hey remember these games you don’t have access to anymore … cry and ask your parents where it has gone every time you return to play.” So now to want $80 a year for ABCmouse and $80 a year for math with the Shapeys and $80 a year for reading with Miracle and Nano. How did $80 a year turn into $240 a year. Really remove the faces of the Shapeys and Nano from the ABCmouse homepage as they are not a part of that subscription..Version: 8.27.0

Updated Review: cannot recommendWe have used this app since 2019. It’s never functioned correctly, but I’ve kept it because my autistic kid loves it. To be completely honest, the only appeal of paying the high yearly subscription price was the games, but those are the glitchiest part of the program. They function the way they’re supposed to about 30% of the time, and never if you play more than once like the website recommends. Most often the sound cuts out and that’s horrible when the kid is half way through the game and all of the instructions are audio. Puzzles glitch and the pieces don’t go where they’re supposed to. Sometimes the app just freezes and won’t let you in no matter how many times you restart it, uninstall, redownload, or log back in. For such a well known program and the amount of money you pay for it, you’d think it would work better, but it doesn’t..Version: 8.51.5

I would give less if I could!Stop charging my account double per month!! I was promised last month and the month before it would stop. I have followed the link, called apple, emailed phoned (with no response). SCAM!!!!.Version: 7.10

It’s a waste of moneyI saw a person she was poor she told me why she is poor and it was that dumb game abc mouse she bought it for her daughter’s birthday .😡😡😡😡😡😡😡😡delete it I hate it.Version: 8.34.0

Would be great if it worked...I purchased the abc mouse app for my second grader so she would have something to do during times I was schooling my older daughter. From the minute I downloaded the app it gave me nothing but problems. It would either crash, give me a loading error, or just load non stop. My phone is current and updated, my internet tests show nothing wrong there so I have no idea if it is volume of people or poor development. I really wanted to give this a chance but don’t have the patience to try and reload it over and over agin hoping this time it will work, uninstalling and reinstalling the app, or waiting for who knows how long to speak to customer service. I cancelled my service and took a screen shot because I heard there has been trouble there with many. I love the concept and am very disappointed we could not make this app work for us..Version: 7.30

Won’t let me cancel my membership!!Taken money out of my Account every month it’s joke can’t cancel it won’t let me bank have tried to stop it takeoff money out of my account still won’t stop !! THIS IS A JOOOKKKEEE !! Robbing me of my money ! Sort it out or my only other option is to take this to court !!.Version: 8.2.1

Can’t trial it from the app…I’d love to browse round this app and give it a try but I can’t create an account within the app. I get past the parent portal but nothing happens. It seems I need to create an account online first but I need to enter credit card details to do so. I’d really like a way that I can create an account and explore the free trial without committing my payment details to an unfamiliar developer (to me). I don’t mind subscribing if I like it but feel like you’re asking for a lot up front, before I can even check the app out..Version: 8.49.1

DisgustingAbsolutely disgusting you say ur help children learn no ur not ur making money and more then wat it’s worth. Also you claim if you pay 74 a year you get nearly 4 months free . When people go to buy it , it charges 112 omg false advertising. I’ll be letting everybody I know how wrong this app is 😡😡😡😡😡.Version: 7.4

Like whatScam scam scam.Version: 8.52.0

BEWARE OF CONTINUAL BILLING!!BEWARE OF CONTINUAL BILLING!! I cancelled this ABC Mouse App YEARS ago but just caught a pop alert on my phone up from my credit card (not from ABC Mouse) that I was getting an annual renewal charge today. I contacted customer support who told me I’ve been being billed annually for years now. Huh?!? Somehow I missed seeing the annual renewal charges on my statement until now. My renewal rate is Dec 19, so those annual charges were lost in all the Christmas purchases I made. The customer service person assured me my account would be cancelled today. I just got a confirmation email saying it’s been cancelled and that I’ll be refunded this current charge. Hopefully that really happens. I seem to recall this exact same sort of thing happened to me years ago when I first cancelled ABC Mouse, but I was charged again thereafter. I had to call in and get it reversed. Unfortunately I never verified things the following year, because if I had, I wouldn’t have been being charged all these years. I no longer have any trust in ABC Mouse, so I’m putting a reminder on my phone calendar for next year to make sure I don’t get re-charged yet again. As for the app itself, my kid used it many years ago and liked it, but given my experience of being charged hundreds of dollars after cancellation, all I can do is warn people to NEVER sign up for ABC Mouse to begin with. So, consider yourself warned….Version: 8.32.0

So laggyWould have considered paying the $80 for the app as it looks great, but the lag is so bad! Keeps freezing between levels and losing sound. Super frustrating for me and my 5 year old who has no attention span. If these issues are fixed I would consider buying as the app does look good..Version: 7.2

Doesn’t work.I paid for the year and it renewed and the app doesn’t work on my phone, I have an iPhone XR and it’s just blank. I updated and did everything I should. Doesn’t work! On the iPad we start and then it shuts down so we’re constantly having to go back into it. Fix the problem if you’re going to take 160.00 yearly from me.Version: 8.49.1


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