7-Eleven: Rewards & Shopping App Negative Reviews7-Eleven, Inc.

7-Eleven: Rewards & Shopping Negative Reviews

4.7
4.77271 star

Total 75 Negative Reviews

7-Eleven: Rewards & Shopping App Complaints & User Negative Comments 2023

7-Eleven: Rewards & Shopping app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using 7-Eleven: Rewards & Shopping? Can you share your negative thoughts about 7-eleven: rewards & shopping?

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7-Eleven: Rewards & Shopping for Negative User Reviews

App problemThe store is great but the app is so slow like it takes forever to get in it would be nice if u guys could speed up the app so when I am in the store I don’t have to worry that I have to pay I paid two times because this app won’t open.Version: 3.4.3

Not stocked wellI love the coffee bar and the selections that are offered at 7/11. Although it’s one of my favorite places to go, the coffee bar was un stocked and things ran out... I wanted the chai tea latte but they were out, so I had no choice for a cup of regular coffee (which was not fresh). Then as I’m making my coffee the cashier tells me there isn’t any sugar available they ran out, so I’m trying my best to just make a cup of coffee as best as I can but I was just not even in the mood for my cup by the time I got in my car. I love my 7/11 stores but being stocked up and not having a good selection any time of the day/night is a bummer after I worked all day! Cashier was nice and helpful (still looked in the storage for items even knowing they were out) so it makes it better at least for a cashier in a good mood..Version: 3.9.220

Keeps telling me phone number is not validKeeps telling me phone number is not valid.Version: 3.9.370

App is ok... Customer Service... needs improvement***UPDATE*** They replied with what I put in the first review... yeah, you already told me 90 days. Thanks for actually reading my complaint... (that’s sarcasm... just in case you weren’t aware) What you didn’t let me know earlier is that there would be an email. I never received an email from your company saying they would expire. You should list his on your app since most people won’t look for emails. Or your reps should have said this when they had us download it. I honestly don’t know why I’m wasting my time on this. It’s obviously not an issue to the company as it actually saves them money not allowing me to use the points. Haven’t been to 7 11 since this incident. Original: So I downloaded the app during SDCC 2017. They were doing a bunch of incentives so I figured, why not. I racked up 2300 points. At the end of December the app ( that I hadn’t opened in 2 months) still showed 2300. I played a couple games and the app shut down for some reason. When I reopened, only 40 points showed. The answer I got was that the points expire after 90 days. If that’s the case then why were they showing in December? These should have expired in October based on their response. Needless to say, I deleted the app. No one said anything about points expiring. What doesn’t the app tell you? And if it does, why isn’t it in an easy to find spot? It’s a bummer because I do actually like 7-11..Version: 3.4.5

BoooHate the phone verification… i changed my number now i can’t get on !!!!!.Version: 3.9.370

Great butGood app just wish get every 7th slurpee free was back.Version: 3.9.370

Not wanting to redeem my free rewardsI had 3,800 points and I redeemed the points for a free medium iced coffee & i had the 7th free cup. I got myself a double gulp for the free cup and I was suppose to get the free medium ice coffee. The worker didn’t know what he was doing and didn’t know how the points worked so he called the manager. When the manager came he said the double gulp was free , I explained to him that the iced coffee is suppose to be free as well and he kept on changing the subject and he said “The double gulp is already free and the ice coffee doesn’t need to be free come back next time. You didn’t redeem the points” It was right there saying “Your rewards | 7th free cup, Medium Iced Coffee” I told him I just redeemed the points here at the store , I haven’t used them. He repeated saying the big gulp is free not the ice coffee even though the rewards is saying for it to be free. All he needed to do is scan it but he didn’t want to. If 7-11 is going to create an app they should inform their workers how to understand the app! Because from what I can tell they don’t understand how to redeem my rewards and don’t understand that I don’t have to pay for my REWARDS..Version: 3.2

Points disappear!I've had 10,000 points, enough to recieve a carton of Almond milk and when I went to use the points, they just disappeared! It didn't happen once but TWICE! I've complained about it and 7eleven was good enough to reinstate them but I went to use it again and they were GONE!.Version: 3.9.370

I’m legal!Apps great, I just think it’s BS that I’m being harassed that I need to “verify my age” but can’t until June because I’m under 21. I’m legal in my country, and have been since 2017, so explain to me IN DETAIL why I can’t do what update my account for another 6 months but I get the notification EVERY DAY..Version: 3.4.9

BrokenShows 0 points despite purchases multiple times a week for over a year. Also prompts “Please select a store in the US” every 2 seconds despite us being in Canada and selecting a Canadian store when I created my account..Version: 3.4.2

Discounts and RedeemingSo far I’ve had my far share of great experiences and poor one. I’ve had trouble with cashiers that aren’t familiar with the rewards program and had to jump around from store to store just to redeem or even use my rewards. Recently I had received 2 rewards and claimed them without issue, but when it came to the discount cigarettes, the associate was unable to help at all. The deal was for $2.50 off 1 pack of camel cigarettes. When he rang it up, it came out to full price. He was unable to honor the $2.50 off even though it had shown in the app that the location I was at was one that the deal was valid. It also has no barcode to scan to receive the deal so this made it difficult for the associate to assist me any further. I ended up paying full price but was disappointed. The whole reason I went to the particular store was to take advantage of the deal. I’ve tried at another and have had no luck. I like the app and rewards, but a few things need to be changed..Version: 3.2.1

Where did my points go??I had 10000 points like 5 minutes ago then suddenly they all disappeared and nothing is telling me why.Version: 3.9.370

Needs improvement, can be very buggyOverall, I like this app. The fuel savings is a nice touch, and being able to pay from your wallet is nice as well. However, the wallet is where I tend to have issues. There have been SEVERAL times when I only add $10 to my wallet, and then later that same day, I decide to add my funds to my wallet…but the app won’t let me. I get an error message stating that I have reached the daily dollar amount that can be added to my wallet. Huh?! After only adding $10?? What’s the daily limit anyways?? The app offers no further help when this happens. I also think that the fuel amounts should be broaden. There’s no option to do $15, $25, $30, $40, $45, etc. I may not always want to add the options that are currently in the app. Please update it to fix these issues..Version: 3.9.370

FrustratingThere’s no option for account recovery, and following the Facebook login option, I get told my number is associated with a Facebook account already in existence. After taking me to that page once I logged in with the Facebook account in question….Version: 3.9.370

Super Buggy AppApp is unusable. Apple Pay doesnt work. Login sometimes freezes. App looks like it was developed by a elementary school student.Version: 3.9.370

FRAUD! Very dissatisfied.The app is fine, they actually deliver your stuff within the time frame. They work through door dash and postmates though which was a bit confusing but it still worked. Except, every time i would order -which was only 3 times- i would get a $9 charge to my card from ‘Raptorflash’. Then my card would get locked and i would receive a fraud alert message from my bank. I wanted this app to work so badly which is why I ordered two more times in hopes that it wouldn’t happen again but sadly it did. The idea is nice but whoever made the app and whoever agreed to the app is stupid and lazy. Security system needs to be updated. Get your own delivery system instead of using other delivery apps and WHY CANT I DELETE MY CARD OFF THE APP? I just want to remove my card but every time i try to it just says ‘error’. All in all 2/10, wouldn’t recommend to anyone, ever. My new debit card is on the way and i will not be re-downloading this app. If i could give 0 stars i would, Garbage..Version: 3.4.2

App is brokenApp is completely broken won’t let you sign in or make a new account.Version: 3.2.4

ComplaintThe last two times we went in! The employees (a lady and a guy)during the day are always on the phone,not acknowledging their customers and when you have a problem with a price they look at you instead of finding ways for you to leave happy because the tag is there or something is sticker in the wrong spot ! They need people that speak English and are not living on the phone while they have customers! The guy in the night time he is amazing and I believe he’s the owner! He use to work days and always took care of his customers! He knows us as we are on going customers! Something needs to be done! We walked out today due to the lady not acknowledging my boyfriend she was too busy on the phone while he was trying to pay! I have over 15 years of customer service and this is not great customer service at all! Your going to lose great customers with this kind of service! Thanks.Version: 3.7.31

Tax on Gift CardWhy theres a tax on the gc i bought?.Version: 3.5.1

TerribleI go to 711 multiple times a week and have saved up tons of points but when I try to redeem rewards I get “oops member does not have enough” when right at the top it clearly displays all of my points and is just mocking me. Profile will not allow me to verify my phone number and claims another profile exists using my cell. Believe me, I would not create multiple accounts for 711. Update: I wish it were possible to give negative stars. Emailed customer service to explain the problem. Got an email back saying I have no points and that the ticket was closed. Signed back into the app to see that they DELETED MY POINTS. Instead of trying to fix the problem they just took my points away (luckily I took several screenshots). It was only a few thousand points but man that’s really effing shady. I really like the people that work at my local 7-11 but I don’t think I can spend any more of my money at a corporation I that pulls this kind of bs..Version: 3.4.6

Misleading claims! (in my opinion)They advertise 1000 free points when you sigh up. It DID NOT EVEN LET ME MAKE AN ACCONT!!!! It just said “Please enter a valid mobile number” like what do they mean they are not even letting me make an account. Let alone get the 1000 points they advertise!.Version: 3.5.10

Self checkoutDONT USE THE SELF CHECKOUT AS IT CHARGES MORT TAX (Toronto ont. Tax is 13%) it’s charging 15-18% I’ve been dealing with 7-11 with this issue since April 3 2022. (Still have not received any money) Who ever I talk to regarding the issue they all say they are doing what they can to resolve this problem. No one has contacted me I always have to contact (2-3 hours each time on the phone ) 7-11 to see how the progress on my issue is going, I get the same answer We are working on it..Version: 3.9.370

Can’t even leave a feedback on your websiteSo here we go: When me and my daughter signed up separately we both received 1,000 bonus points. We went to redeem the free slurpee offer the first time you guys both took our 1,000-1,000 bonus points away and never gave it back. Why did you jack it? What was the purpose of that? We have a sour taste in our mouth I can tell you that..Version: 3.3.8

SucksThis app sucks it never lets me login it always crashes. Takes about a month or two to log in. Now though I am given no choice but to connect the app to my Facebook. Wait there is more; the app continues to crash. “There is always a problem, I must always restart.” Probably have dummies working on the app. 🙄.Version: 3.9.370

They advertise deals but you don’t get your pointsNever been to 7-Eleven until I heard about their points system. I’ve bought their deals and three times in a row I didn’t get my points I will not be going back to 7-Eleven..Version: 3.3.6

App discountingTo whom it may concern On multiple occasions, I have entered different locations without having my cell phone to be able to use discounting that is applied. I am aware that entering my phone number at the point of sale should apply the same discounts because my phone number is tied into my apps of reward. Unfortunately, this is not the case for pumping gas, or receiving discounts on items, such as beverages from the fountain, although the modest $.30 difference( large beverage drink in this example) most people would scoff at for me, it is the principle of the advertisement that coincides with the use of the app. I was told on more than one occasion that it was the computers. Obviously, I am not blaming the rep/cashier at the point of sale. However, once the difference has been acknowledged that the discount did not apply, I do think that the right thing to do is to correct the error at the point of sale, instead of overcharging, shrugging your shoulders and asking if i wanted to continue with transactions. I hope this message falls on the correct set of ears and it is used for education and possibly correcting the computer errors so reps don’t have to give a customer A DUMB look and not be able to problem solve..Version: 3.9.370

The app doesn’t loginI use to use this app on my old log phone. When I updated to an apple, the app no longer allows me to log into my account associate to phone number. It sends me the verification code, never move past this. I have even tried signing in via email address and change the password. Nothing works. Little disappointed because I have earn lot points that now can’t access..Version: 3.8.60

System Designed To Scam YouI downloaded this because I go to my local store a lot for coffee etc., and when I looked into the wallet thing it listed my location as one that lets you pay with a 7 Eleven wallet. As soon as I added money to my account, the option to pay at my location disappeared and now the app says my location doesn’t accept payment with the wallet, despite there being signage up saying they do and the app saying it accepts it when I click anything else - but the function to pay is completely disabled so my money is just sitting there, unusable unless I happen upon a location somewhere else in the future that the pay option actually works at (which has yet to happen). I’m glad I didn’t put a lot of money in, but I’m frustrated I can’t use the money at all and it just sits there, untouched and untouchable, because the app decided my location doesn’t accept payment after saying it did and allowing me to add money in the first place. I want my money back..Version: 3.9.250

Exactly what bugs have been squashed?I am a FREQUENT 7-Eleven customer. I’m there at least every other day; it’s where I pick up my supplies for my work day. Coffee, energy drinks and cigarettes...those add up. One of the employees was kind enough to install this app on my phone so that I don’t have to dig out my physical card, and I can easily keep track of my points and rewards, such as free coffee and sales that are being offered. I don’t know what’s happened recently, but today I tried to check my balance and all of my information was wiped out. Only my name remained...my card number wasn’t even on there, and it wouldn’t let me re-enter it. I forgot what kind of message I was given. I’ve uninstalled and reinstalled the app, no luck. I signed out, and tried to reset my password. All I keep getting is “oops...your session timed out”. Something happened with the app, and it’s odd that it was just updated 3 days ago. Sometimes, leaving something alone is good enough. I spent $40 today that won’t count, because I guess I’m not a valued customer anymore. Thanks, “developers”. Smh..Version: 3.3

Why so many 5 stars the app doesn’t even work properly.I work in the tech field, I work on apps...this is unacceptable for a company of this magnitude to have such a crappy app. My app stated I wasn’t connected to the internet, which was an issue I had months ago when I initially downloaded it and is why I originally deleted it. I downloaded again and it worked fine up until a few moments ago. I pulled open the app and noticed the no internet message. Everything is off of my LTE data, I have unlimited on a major carrier, it isn’t a connectivity issue on my end. So I proceed to delete the app, and now I cannot log in, nor can I make a new account. It keeps giving me an error message. This is a bug that has been ongoing for a while...7-11 developers you respond to all of these complaints yet, you don’t fix the issues? The purpose of these ratings is to help you fix problems and this appears to be a very large one. Will be deleting the app until you all can get your heads out of your arses..Version: 3.2.1

WowI go to the store almost daily and never normally have an issue except for the coffee being old. I went into this location as usual this evening, there was 3 employees there, 1 I’m assuming was new, and the 2 seasoned employees were incredibly rude. I attempted to brew a pot of fresh coffee myself, as I always do, so that I don’t have to bother them, and the 1st employee stopped me and was so nasty that she had to brew coffee. Now mind you, I was brewing it myself again to not bother them. I did not ask her for help. She took it upon herself to take over and then was a jerk because of it. Then, upon checkout, I grabbed a pack of muffins and noticed they expired tomorrow. I asked if these were the only ones because they were basically expired and she said yes but did not care that they were out of date. Just a horrible experience! But let me sip my jerk off coffee and eat my stale muffins in peace lol.Version: 3.9.260

Won’t let me sign inI signed out and it won’t let me sign in, so now I can’t use the app..Version: 3.9.370

The only (unusual) app which doesn’t let you reset passwordHave been a app designer and web developer and taught novice developers. This is the only app where the users are never able to reset their passwords. Never seen this missed feature from a Branded company assuming they hire experienced web / App designers..Version: 3.9.370

Fingers in the foodI have seen workers grabbing fries straight from the container with their bare hands and eating them behind the counter. Definitely not buying any hot food from that location..Version: 3.5.2

No way to add point card to Apple PayPls fix the bug.Version: 3.9.370

Unable to loginI have tried around 20 times to login to my account. Tried to my phone number and my email. Used Password. Created new passwords. Verified my account with a text codes. Nothing works..Version: 3.9.360

App won't open after the recent updateIts been updated just 2 days ago but it keeps crashing. The app won't open. Please fix this..Version: 3.5.12

Can’t use it at many locations… money added is money down the toiletI had an emergency situation in which I had to get some gas money to a sibling. Created an account, loaded up the 711 wallet… turns out she couldn’t use it because they don’t accept it (and the 711 staff at the location where my sibling was stranded was like, I don’t know anything about no app… get bent, scammer! So that was nice.) It turned the crisis we were already having from bad to worse. We found a workaround, and I thought, well, that was a lot of unnecessary stress, but not that big a deal… I’ll just use the balance in the 711 wallet to fill my own car at the location up the road. Except, you guessed it, they don’t accept it there, either. So if you want to do what I did and put $100 into the app, you can’t spend it, and you can’t get it out, and as far as I can tell you can’t contact anyone at 711 who can help, but you can look at the number 100 on the screen, so that’s something I guess..Version: 3.9.370

DO NOT USE 7-11 DELIVERYI’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least..Version: 3.5.10

Rip off, points expireTotal rip off, your points expire faster than you can use them. Very poor specials, I plan to delete this app!.Version: 3.9.370

IDAugust 24 at 3 o’clock I was at your Bowen Road store. The cashier swore about the signature on my 649 ticket because the signature was on the back and who the F changed that. I told him he’d have to talk to The gaming commission because I believe it it always been there. To buy a new ticket he insisted on my birthday. I am over 50 and reciting my birthday date is an invasion of my privacy. I will no longer purchase my lottery tickets at any 7-Eleven. I do not look 30 or under and my age and birthdate is none of his business or 7-Eleven’s business. This employee was snotty aggressive rude and swearing while on till. The other employees were standing in front of the 7-Eleven smoking and gossiping. The experience was not enjoyable and I will not return to that particular store again.Version: 3.4.3

Won’t update pointsIt won’t update my points total so I can never get a reward! It has my points from last year but nothing since the last update. It has the transactions in the history but the points never change. Ugh! Why bother?.Version: 3.9.370

LIARS!!! False advertising for bonus points.Made 4 more attempts to get the bonus points but never got them. I got an email saying I was going to get some coupons to use because I didn’t get the bonus points. I sent my address that they asked for and I haven’t received anything. Now my 4th attempt at getting my issue resolved. I’m just going to copy and paste so that I don’t have to retype everything over again. **************************************This is my third message on my issue. I made a purchase yesterday of Jack Link’s jerky. I only purchased this product because there was an offer of 1000 extra bonus points. I took a screen shot of my points prior to the purchase and after the purchase and the 1000 bonus points were not awarded. I have sent two prior messages on this issue and I have not gotten one response back. Please make contact with me so that the issue can be resolved..Version: 3.4.0

Can’t registerAsks for a postal code, doesn’t let you type letters... therefore can’t register. brilliant design 5 stars lol.Version: 3.5.6

GameI had 2000 points and I played the games that they had on the app and now I only have 50 points..Version: 3.9.0

Scanning my Drivers LicenseWhy do you want to verify my age (scan my drivers license)? You were offering 2000 points, but now you you are offering 1000? Sorry my privacy is worth more than that..Version: 3.4.7

The worst “rewards” program out there.With the money I spent over the last month, ALONE, with 7-11, I could’ve gotten two free meals worth of food with other rewards programs……. with 7-11, I have enough for a whole, SMALL cup of coffee. I’d laugh if it wasn’t so sad 7-11: please don’t constantly bug us about using this program if the returns are so insultingly meager. Really. Really sad. And why are NONE of my coffees credited toward this supposed program I see on the app for a free coffee? I buy them EVERYDAY and have one next to me, as I write this, and can take a picture of the PILE of them in my paper trash. Or, I suppose I should say, I have my LAST 7-11 coffee sitting next to me. And yes, I am one of the few Americans who actually won’t give someone my business any longer, after promising not to. How this app has almost 5 stars is BEYOND me, considering the fact that I see NOTHING but negative reviews. I’m guessing Apple has some sort of rule in place, where bad reviews are eliminated, once the company places a fake, sugarcoated response under it, that solves NOTHING. Lol. And I’m guessing mine is a double whammy, now that I’ve brought them into the picture. It truly is disgraceful to see just how dishonest corporations are allowed(by the government and us civilians) to go on playing the games they play..Version: 3.9.240

Bad serviceNo hello or good by and 3 associates behind the counter talking.Version: 3.9.370

Can’t add to apple WalletSays oops something went wrong.Version: 3.9.360

Lack of TrainingThe associates are kind when there is no issue; however, when I use the touch portion on the card reader it always reads, “invalid card” and the employee says it aloud. My card is not invalid, but the machine may be broken because when I insert the same card into the card reader, it accepts the payment. That has happened more than once. They must fix the problem instead of telling the customer (out loud may I stress) that their method of payment is invalid. Perhaps it's a training issue. One that I do not experience at any other 7-11. If they are not able to offer the “touch” portion of the payment method for whatever reason at this location, they should tell customers before payment is submitted. They should stop telling the paying customer that their method of paying is invalid. Using the touch payment is the safest method of payment so it's frustrating that no one at this location has bothered to address this particular issue. It's enough already..Version: 3.9.370

Support pleaseI racked up a bunch of rewards now I can’t get into my account. The free coffee expires and going to 7-11 almost every day I never saw the free golden doughnut. Can support please help me get back into my account? I’m just about done with 7-11 very poor execution this app. Ps not all 7-11 even are capable of accepting the app too! *** update they responded with a phone number that I already found and called a few days ago and guess what? Still no response. I’ll call again and give an update. I’m beginning to dislike the overpriced 7-11 experience. I can’t wait to talk to someone. The issue was my Facebook got deleted so my account was not able to be logged in. After 13 mins with support I created a new account with a new email. I hope it’s not tied to my fb anymore. Time will tell..Version: 3.9.370

TrucepoooFirst time using the app and it didn’t give me any free offers or points even though that’s what it advertised..Version: 3.4.8

-Beware- Delete Account Not WorkingYou cannot delete your account once it is created. The button in the app does not work. Points expire after 90days. These rewards are not worth the invasion of privacy..Version: 3.9.370

Forced mobile verifyThe forced phone verification pop up is incredibly foolish and wrong, I’ve been a rewards member since 2017, and have almost 4,000 points which I cannot access. When I signed up in 2017 I used my home phone number. I cannot verify my account now since apparently it needs to be a mobile number and texts a 6 digit code. Would’ve been nice to know when I first signed up back in 2017. Incredibly upsetting, as I cannot even access my account to retrieve my points or secure/delete my private info. UPDATE: after jumping through hoops and being put on hold for 20 minutes I was able to terminate my account and transfer remaining points to a new one. However I still don’t agree with this sudden mobile verification..Version: 3.9.370

Worst rewards program I’ve ever seenFirst of the all the design of the app is nice but is just way to overly user friendly, provides way too many ways to access features and makes it oversimplified and confusing. But my main complaint for the locations in North Carolina at least is that they have the absolute worst rewards system I’ve ever seen at any chain restaurant, gas station, grocery store, etc, in my entire life. Tiered rewards by the 1000?!?!? It takes $100 dollars (on qualifying items mind you) just to get 1000 points because it says you only get 10 points per dollar spent. Imagine spending $100 to get a free ripened brown banana or brownie or a bag of chips... or $500 for two free Red Bull’s. Absolutely ridiculous. And those who say the other ways to get points is beneficial obviously hasn’t played the slurpee game that gives out 5 points on most days. Or am I missing something ? The special promo deals they do at least at the stores near where I live are just not worth the time or money. Especially since they don’t participate in the Fuel Loyalty program. Come on 7-11 I expect a lot better. Bout to start going to Quik trip.Version: 3.7.20

7 can f*^* offNo longer can get free points unless you verify your age.Version: 3.4.8

Can’t register if you’re in CanadaCanada has letters in postal codes as you are no doubt aware. SO WHY ARE YOU ONLY ALLOWING ME TO TYPE NUMBERS? Why even have a Canada option during registration if you won’t even let me type in a proper Canadian postal code? Slurpee capital of the world but we can’t register an account.Version: 3.4.7

THEY STOLE ALL MY MONEYI have been coming to this store frequently and I had gained close to 7000 points by purchasing all my friend’s items. Then when I got back home I opened the application and discovered that my account was disabled due to suspicious activity!! They told me to call “customer SUPPORT” and so, I did. I dialed the number and then was put on hold for over an 1 hour and 30 minutes!! Finally, a woman picked up and she extremely rude. She was unenthusiastic to help me. After half an hour of me trying to recover my account she hung up on me!! So I called back and started to get frustrated and impatient I was put on hold for ANOTHER hour. Until the same woman finally picked up. Eventually understood my story told me how to fix but I had recently got a new email and I had forgotten my old email. So she hung up on me again and I was left with no account or not even a new with all my points restored. I am very shocked and angry at this “customer SUPPORT.” DO NOT GET THIS APP, THEY WILL RIP YOU OFF!!!!!!.Version: 3.1.2

Can’t log inDoes not let me log in because every time it sends me a code it says it’s the wrong code or there’s a problem and can’t make a new account because phone number still in use.Version: 3.9.370

I am deleting this appThis is one of the worst store rewards apps apps I’ve ever seen/used. First, it’s very confusing to look at. Second, it feels like it has bugs that won’t load what you want to load or do what you want to do. Half the screens I tap on give me an error message that says “Oops” when it won’t load correctly. Third, it takes a very long time to gain any points before you can actually earn any rewards - they should at least give you some smaller reward options earlier on. Fourth, the app keeps giving me a notification badge that I have an unread message or something in there, but no matter how many times I open it I don’t see anything there for me, yet even after opening and closing the app my notification badge is still there on my phone. Fifth, I’m trying to deactivate my account before deleting the app - I don’t want them to have my name or address in their files - THERE IS NO WAY TO DEACTIVATE YOUR PROFILE! This means when you delete the app, your name/account is still in their active database. After having this app for 6 months, I feel it’s more frustrating than it is helpful, so I’m deleting it today. I don’t recommend it, unless you enjoy confusing screens, and fake notification badges when there’s nothing for you there..Version: 3.9.210

App SUCKSApplepay does not work in app. Cannot add app to wallet it keeps saying oops something is wrong. Duhhh, ya think? Mobile ordering does not work. Delivery does not ask for address and says pickup only. I cant ever get the delivery promo discounts. App SUCKS!.Version: 3.9.370

Rude service guyRude service guy. I visited 7 eleven store at 2480 Lakeshore Blvd west today around 4:00 PM. I claimed the lottery win money. There were two Indian guys. One With eye glass and other without. The guy without eye glass told me to wait for 5 minutes. I waited for more than the time he said. In this covid-19 pandemic, people doesn’t want to stay long anywhere. He was collecting and counting cash from another guy. but wasn’t calling me, instead attending every customers coming after me putting the cash on table. I then asked him are you short in cash? It was over $500 winning I thought he must be in short of cash. Because some store tells they don’t have enough cash tell people to try other store. Suddenly he looked at me with rude face and said how much you want, a million? Winning may be $2. I said you work here you should have asked me how much I won. He then added DON’T TEACH ME. Every time I visit this store I find him with rude face. Just because of his attitude I’m changing the store. 7 Eleven enjoy keeping such kind of employee who doesn’t care about the customers especially in this pandemic..Version: 3.5.7

Worst AppI hate this app. Unusable trash. 0 stars. Fire the programmer..Version: 3.9.370

7-eleven pointsI used to have a 4000 points but after the update it suddenly became only 51. Real disappointing.....Version: 3.4.0

Update is slow!!!The new app is so slow!!! Takes ten minutes to start it!!! So it cost me three drinks because it takes so long to start. Please speed it up as it’s slower than the older version. Frustrating!!!.Version: 3.0.2

Poor customer service!I get we are all in the digital age, but, to many employees always on their phones while not taking care of customers, listening to their music, running outside vaping when 3 customer are in the store and the other employee is taking care of them, and there, are you talking to me or the person on your phone? Not for anything, but, you get paid to work and provide customer service, my job has a personal electronic policy, may be you should look into one. I spend a lot of money at this store with my vice of cigarettes and beer, what’s astonishing to me is that you sell bud light 18 packs, keep 4 in the cooler, and 30 sitting on the display floor- guess what there’s been 3 time in the last week - no 18 pks in the cooler- maybe if you employees weren’t on their phones they could refill the cooler once in awhile. Just an insight to what I see while I’m at your store..Version: 3.9.360

Generally okay, account management is poorApp functions really well, does everything except add the card to apple wallet. Requested to delete my account to resolve the wallet problem, now my Sign in With Apple token is stuck on their end, and I can’t even go as far as to use hide my email with SIWA. Completely locked out, lost my points for nothing. Bonus: they don’t respond to your data privacy tickets. Been a month..Version: 3.9.370

App and mobile functions keep getting worseUpdated May 6, 2022: Dropping a star and adding to my earlier review below… I was going to use the mobile wallet portion of this app at the urging of a local 7-11 employee, but trying to set it up, it refused to accept my phone number as a valid cell phone number. That’s one way to stop a customer from using your product. —— Original Review: The rewards program has potential, but rather than being generally useful, 7-11 uses it to push specific menu items and products. What’s more, the largest coffee you can redeem points for is a medium. So, it takes a LOT of time and $$$ to earn rewards, and you can only redeem them for specific products that 7-11 wants to promote, and the most basic item in the store, a large coffee, isn’t an option. Additionally, they leave expired offers in the app well beyond the expiration date, cluttering up the app with ads for stuff that’s no longer valid. —— The appearance of app itself is fine, but the rewards program and the maintenance of the content leave a lot to be desired. Dunkin’ does this entire thing 1000x better. Copy them..Version: 3.9.330

Need to pay with app to get pointsApp is okay, but the clerks are not well trained in scanning. After loosing points and thinking “hmmm… I thought this coffee would be free”, I realized that most clerks act like they are scanning you phone but are not. There is no green light / check that tells you the transaction was good. Outside of getting a paper receipt and constantly checking your transaction history, the only way to ensure you are getting credit is to pay with the app. This forces the clerk to actually do the scan. Downside to that is you will often be stuck 1-2 minutes while the clerk figure out what to do. So, app is fine, but the overall ability to use the app is poor. If they said up front “you have to pay with the app to get points” I’d be okay. At the moment it’s more work than I’m willing to invest in..Version: 3.9.350

My Long ReviewBecause of the changes back in I think July 2018, I will more often than not opt for a different store chain now. I’d rather drive closer to home than 4 miles out of my way since going to 7-11 really doesn’t benefit me anymore. You can look back at the money I have spent since becoming a rewards member until the changes were made. I spent a bit of change at 7-11 because the variety of merchandise worth bonus reward points was awesome and the points per dollar spent was also fair. The variety now- well there is No variety now. I signed up to participate in the bonus rewards program initially to help my friend in Colorado. She was/basically still is homeless and was/is trying to stay away from an abusive ex boyfriend. She was/is unable to hold down a job because he would find her, cause a scene and she would be let go. I had my friend download the 7-11 app and log in with my email and password. By me spending a lot of money at 7-11 near my home in Texas, my homeless friend in Colorado was able to get something to eat and or drink almost daily. Now it is not worth my time or money to shop 7-11 on a regular basis. It’s sad. Side note: The new salads are ick. Please bring back the old salads. Thanks for reading my review although I doubt anything will change except I’m afraid, the continued loss of business for 7-12 stores. Respectfully, Rebecca McRorey.Version: 3.2.2

Error when trying to add card to apple walletEvery time I try to add the 711 card to my apple wallet, I get an error through the app that says something went wrong. Please fix.Version: 3.9.370

ErrorFilled in all the fields then got “domain error can’t complete” just so you know this is annoying.Version: 3.2.7

Does not always credit pointsI am surprised at all these high ratings. When playing the games utilizing selfies, etc to earn 7 rewards they often do not credit within the 24 hours or not at all. That means you miss out on many free items that could be earned. Sending an email is useless. They take over a week to respond if they even do. When and if they respond they ask “what the issue is”. After you explain, you never hear from them ever again. The people in the store are clueless as one other person mentioned. In one instance the rep scanned my phone after he rang my items up and cleared the register. He said I would still receive the Points which I never did. The worst part of this experience is the support when there is an issue. A friend of mine deleted his app after experiencing the same issues. Other stores such as Dunkin’ Donuts have a much better system and support with their app..Version: 3.2.7

Somethings wrong with appTried installing app several times, provided an email and then it asked to verify by mobile, entered my number told it was valid, all in all I ended up deleting the damn thing as it wouldn’t allow my to verify anything. I gave it 1 star as it won’t allow you to go lower, just tried to reinstall it yet again asked for a mobile number I provided one it sent me a text saying here’s a number to verify so I typed that in and hit the button and the number I had just entered disappeared and it says no number was entered, hey 7-11 your app is a POS.Version: 3.9.360

3400 points disappeared after update!!!This evening I saw on my 7-Eleven app that I had ~3400 reward points, so I planned to use 1000 points to purchase a Big Gulp drink at the closest store on my route home. I stopped in and filled my cup with my favorite diet soda then went to the app to redeem the “1000 points for a Free Big Gulp” offer before going to the cashier. But all I got was an “invalid” error message. I closed the app, logged in, and tried again with the same result. The app didn’t mention needing an update, but I went to the iOS App Store anyway, and it indicated the 7-Eleven app DID need an update. A couple minutes later, I opened the app, logged in, and was shocked to see I had ZERO POINTS! I clicked on “Missing points?” and it said “you may have multiple accounts. Search here with email address or phone number.” I did, but I knew I only had one account. Granted, a $.79 drink doesn’t sound like too much to pay, but the Covid Pandemic has wrecked my two businesses, and I’m emptying piggy banks to pay bills. I rarely drink sodas, because that is a luxury when funds are tight, so I have appreciated this loyalty Rewards app to get an occasional soda. If nothing else, please create an alert on your app when it needs to be updated. But I still don’t know why my 3400 points disappeared!! Can someone restore them or tell me why an app update would make my points disappear??.Version: 3.9.210


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